Visitor
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3 Messages
wireless tv box
After having issues with my X1 Wireless TV box model XiP-5 I called Technical Support to request a new one After a lengthy conversation with someone who just kept focusing on the words "TV Box" and not the subtle difference between "wireless" and "wired" I was hopeful that I had explained what I needed. However, I subsequently received a Wired TV box model XiD-C in the mail and also had to cancel a professional installation visit that I had not requested. Undaunted I then engaged in a Comcast Care Chat session on Thursday June 22nd to request a new wireless TV box. After over an hour, I thought I had finally made it clear what I was requesting and eagerly awaited the delivery of the new wireless TV box. However, this time I received an X1 TV Box XG1-A.
At this point I don't know what else to do except to ask you guys for assistance in getting a new wireless TV box.
Thank you.
Accepted Solution
user_7ff5a4
Visitor
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3 Messages
2 years ago
I received my replacement wireless TV box today! Thank you to James, Gabriel and Amanda for their invaluable assistance.
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XfinityJamesC
Official Employee
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1.9K Messages
2 years ago
Greetings, @user_7ff5a4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you ended up getting the wrong box twice in a row, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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