U

Visitor

 • 

1 Message

Saturday, May 24th, 2025 5:26 AM

Closed

Cancel Service

It's impossible to get hold of an agent to cancel the service. I've waited 2+ hours and they never get back to me. I want to cancel my service with xfinity now.

Official Solution

Official Employee

 • 

207 Messages

15 hours ago

Thanks again for reaching out to us @user_dba282 . Glad we could assist with the disconnection of your account. Please reach out if you need further assistance. 

Official Employee

 • 

2.1K Messages

3 days ago

 

user_dba282 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us, and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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