Cable Boxes and Wifi
We have xfinity internet and TV. We've a lot of problems losing internet and tv signals (error RDK-03033) lately, with frequent but intermittent losses. I thought I'd ask this now before the signal went away again. The TV tends to go out between 8:15-9:15 p.m., maybe 1.5-2.5 hours after starting. The internet has been going out any time during the day and night, many times a day. Our service is Performance Internet up to 800 Mps.
The TV boxes are cabled, not wifi, and we own a separate cable internet modem (Arris SB8200) and Netgear router. Spent time on the phone today with a real human who had me power down and restart the router as the modem was receiving. She said that the X-1 TV boxes use our wifi. I asked how, because I don't recall entering our wifi password into the boxes. She said that didn't matter and I needed to reset the router every time the modem resets. Is that true? I seem to recall watching TV when the modem and router were off.
FWIW, I have a new Arris S33 modem on order, coming this weekend. There is no cell service at our house, so we rely on a landline and Comcast.
7 days ago
Amira tried to help but the problem was systemic. A crew was in our neighborhood for a couple of days and eventually the problem was solved.
12 days ago
Hello @jiminnm, thanks for taking the time to reach out to our Digital Care Team on Forums. We value you being a customer with us, so it's upsetting to hear about the recent connection issues you have been experiencing. I understand how important it is to receive a solid and steady connection, so we definitely want to get this corrected for you.
To answer your question, the Cable TV is connected to the Internet service, so manually rebooting/restarting both the cable box(s) and modem/router, can help correct connection issues.
In order to best assist you, we need to further check your equipment/setup on our end. I see you have already sent us a Direct Message, so we will continue to assist you there.