Shapoonie's profile

Contributor

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51 Messages

Tue, Apr 12, 2022 5:10 PM

DVR start and stop times off

all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months.  two techs have come out got a new box and still have the issue. Done the chat multiple times.  Still no fix. The additional 3 sometimes causes shows not to be recorded.  If we want to record 4 shows in one time slot and there is a show recording in the previous time we only get 3.  

Accepted Solution

Shapoonie

Contributor

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51 Messages

3分前

Now on the live agent chat and they are telling me that I have to purchase cloud space. 

Official Employee

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419 Messages

3分前

Hello, @Shapoonie The recordings start and stop on the basis of the programming guide times. I am happy to hear that you were able to change the settings for your recorded programs to start early or end later. Depending on your package and DVR capabilities you may be limited to the amount of recordings you can set at one time. For instance if you have 20 hours of DVR storage, you can record up to two programs at one time. 

 

You can review our DVR FAQs here: https://comca.st/3xJClLZ

 

 

Shapoonie

Contributor

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51 Messages

@XfinityAlisha​ Extending the times is not acceptable. We should n to have to do this.  Everything was working fine 7 months ago

Official Employee

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419 Messages

I am very sorry for the frustration. We do not want you to miss any part of your recorded show. Does this happen on all of your recordings? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Shapoonie

Contributor

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51 Messages

yes all recordings all channels

Shapoonie

Contributor

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51 Messages

a tech is coming tomorrow (3rd time) to check the signals as they are telling me now that there is signal to n noise ratio issue.  Even though the last 2 techs said that everything is fine

Shapoonie

Contributor

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51 Messages

@XfinityAlisha​ tech was here and found nothing wrong. 

Shapoonie

Contributor

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51 Messages

3分前

why did it work just fine 7 months ago?  I should have to extend the recording times.  

Shapoonie

Contributor

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51 Messages

3分前

why isn't there a Mark as Unacceptable answer?

Official Employee

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237 Messages

We'd love to take a look here and check out the information provided by our technician that had visited! May I ask that you join us by sending a message using the following steps outlined below, and please be sure to include your first and last name, and full-service address for confirmation! 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it



I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Shapoonie

Contributor

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51 Messages

can't find peer to peer icon

Official Employee

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237 Messages

My apologies. The peer to peer icon looks to be in the shape of a rectangular message bubble. Almost like one you'd see in the comics! 🙂

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Shapoonie

Contributor

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51 Messages

ok have got the Peer to Peer going 

Shapoonie

Contributor

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51 Messages

3分前

So after three hours on Peer to Peer no resolution.  I was told to do the work around by adding 3 minutes to the recording. What a croc of .....

Shapoonie

Contributor

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51 Messages

3分前

this is what they had to say

I know that this is frustrating. As of right now the only option is to keep adjusting the recording starting and stopping times to make sure that the whole program gets recorded. I plan to get with the correct department to see if there is a way to get this corrected. For the moment, at least there is a workaround.

Shapoonie

Contributor

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51 Messages

3分前

Talking or chatting with multiple people and explaining it over and over with no resolution.  Being treated like a fool and being told one thing by one Xfinity employee then told something different by someone else. Being misled into purchasing something that I didn't need. Being told to use a workaround All these are poor customer relations.

I did get the premium  DVR Service cancelled and credited 

Shapoonie

Contributor

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51 Messages

2分前

Over week has gone by and still no fix for this problem.  A 4th tech was here and again found nothing wrong.

New Poster

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2 Messages

2分前

Well I was hoping to find a solution to this problem I’ve been having, but looking at all of these posts it appears Xfinity has been as useless as usual in helping…

This is ridiculous, I can’t believe your suggestion is to have your customers adjust all of their recordings!

Shapoonie

Contributor

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51 Messages

1分前

Still having issues been 9 months still no fix.  The only fix I seen here is to drop the cable and just go with streaming.

Shapoonie

Contributor

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51 Messages

21日前

so now they are sending 2 new boxes that have been "updated".  So now I have to install and take the old ones back even the main box is only 2 months old. 

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