Contributor
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135 Messages
DVR start and stop times off
all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months. two techs have come out got a new box and still have the issue. Done the chat multiple times. Still no fix. The additional 3 sometimes causes shows not to be recorded. If we want to record 4 shows in one time slot and there is a show recording in the previous time we only get 3.
Accepted Solution
Shapoonie
Contributor
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135 Messages
3 years ago
Now on the live agent chat and they are telling me that I have to purchase cloud space.
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CCAlisha
Problem Solver
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571 Messages
3 years ago
Hello, @Shapoonie The recordings start and stop on the basis of the programming guide times. I am happy to hear that you were able to change the settings for your recorded programs to start early or end later. Depending on your package and DVR capabilities you may be limited to the amount of recordings you can set at one time. For instance if you have 20 hours of DVR storage, you can record up to two programs at one time.
You can review our DVR FAQs here: https://comca.st/3xJClLZ
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Shapoonie
Contributor
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135 Messages
3 years ago
why did it work just fine 7 months ago? I should have to extend the recording times.
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Shapoonie
Contributor
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135 Messages
3 years ago
why isn't there a Mark as Unacceptable answer?
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Shapoonie
Contributor
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135 Messages
3 years ago
So after three hours on Peer to Peer no resolution. I was told to do the work around by adding 3 minutes to the recording. What a croc of .....
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Shapoonie
Contributor
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135 Messages
3 years ago
this is what they had to say
I know that this is frustrating. As of right now the only option is to keep adjusting the recording starting and stopping times to make sure that the whole program gets recorded. I plan to get with the correct department to see if there is a way to get this corrected. For the moment, at least there is a workaround.
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Shapoonie
Contributor
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135 Messages
3 years ago
Talking or chatting with multiple people and explaining it over and over with no resolution. Being treated like a fool and being told one thing by one Xfinity employee then told something different by someone else. Being misled into purchasing something that I didn't need. Being told to use a workaround All these are poor customer relations.
I did get the premium DVR Service cancelled and credited
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Shapoonie
Contributor
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135 Messages
3 years ago
Over week has gone by and still no fix for this problem. A 4th tech was here and again found nothing wrong.
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Silly26
New Poster
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4 Messages
3 years ago
Well I was hoping to find a solution to this problem I’ve been having, but looking at all of these posts it appears Xfinity has been as useless as usual in helping…
This is ridiculous, I can’t believe your suggestion is to have your customers adjust all of their recordings!
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Shapoonie
Contributor
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135 Messages
3 years ago
Still having issues been 9 months still no fix. The only fix I seen here is to drop the cable and just go with streaming.
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Shapoonie
Contributor
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135 Messages
3 years ago
so now they are sending 2 new boxes that have been "updated". So now I have to install and take the old ones back even the main box is only 2 months old.
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user_7c03a9
Visitor
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1 Message
3 years ago
I have this exact same problem and am very interested in a proper “fix” that precludes adding time to all recordings. This limits the amount of recordable programs in a time slot and that’s not what I’m paying for.
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Rustyben
Expert
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24.6K Messages
3 years ago
If you go to settings (gear icon), preferences, general, Auto Pad Recordings and toggle to on. This will allow the system to automatically pad all recordings IF a tuner conflict will not be caused. Adding time to all recordings will extend the time that a tuner is 'unavailable' to start a new recording and if the time passes for a recording to begin and a tuner is not free to begin recording, the recording will fail.
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