Ethernet ports on XB8 router not working

I'm trying to connect a NAS to my XB8-T router, and there is no connection. I tried all four ports, and I did a factory reset on the modem. It's not in bridge mode. Only one of the ports has any lights on, and it's a solid green light that doesn't change. I also tried connecting my computer to it and that didn't work either.

I looked at other similar questions, and none of the suggestions fixed the issue:
https://forums.xfinity.com/conversations/your-home-network/ethernet-ports-not-working/6495f4f47d7fe71e8ce2e02b
https://forums.xfinity.com/conversations/your-home-network/unable-to-access-internet-via-ethernet-connection/63ab524b507b4d3af9e0f3de

Responses

Accepted Solution

U

user_9kzm5r

2 Messages

2 months ago

The solution was to swap it out for a new one at an Xfinity store.

0

XfinityAmandaB

Official Employee

•

1.5K Messages

2 months ago

user_9kzm5r Thank you so much for your post for help with the ports on your Xb8. I would test the ports with a device other than your router if possible to ensure there isn't an issue with the device. After testing the ports if you can get a connection using a device with an ethernet cable connection you may want to see if toggling the bridge modem helps. I would also unplug any other devices you may have connected to the Xb8 till you know the ports you are using are working. I also recommend using a higher-rated ethernet cable like a Cat5 or Cat6. If you do not have any available our Xfinity store location can help out with that.

0

Your Home Network

user_9kzm5r

Ethernet ports on XB8 router not working

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