My MG8702 downstream light alternates between flashing blue and staying solid. This has been an issue for a while now. Motorola manual says it is attempting to channel bond. I have noticed when it is flashing, downstream channel 15 is "not locked." The internet also goes in and out every so often. B

I can't log into the mobile Android app, every time I try it just resets the page. Everything is updated and I tried deleting app cache and data already. I'm trying to activate my new modem and if I go to xfinity.com/activate it tells me to download the app. A very frustrating ordeal!!

I would like to get contact information for the department that can provide me with a detailed billing statement of my account. My account shows one thing (which is obviously incorrect), and live chat agents each give me different information that keeps changing. Please provide me with contact detai

I initially signed up with a bundled plan about four years ago with internet and the limited basic cable plan. I'm unable to remove it myself and based on these posts, it looks like I will need to send a direct message to a representative. However, I do not have the option to send a direct message a

I plugged in an xFi pod at the wrong time and it was recognized as a device connected to my network. I want to disconnect it but none of the advice I can find works. Xfinity Home app directs me to Xfinity app. In the Xfinity app the device details say it can't be forgotten until disconnected. But th

Last week, I signed up for a home internet subscription, and the store representative informed me that it would be easy to set up. I tried plugging the gadget into various cable wall outlets as soon as I got home, but nothing worked. When I called Xfinity customer support to ask for help, the repres

So, I haven’t been happy lately with the quality of Xfinity’s service. And honestly have been thinking of possibly making the switch from Xfinity to DIRECTV. I’ve been with Xfinity for a long time now. And of course, I use the Xfinity Stream app. In Xfinity Stream, I have purchased many movies and t

Hi need a tech to come home my house to repair my slow internet. I will pay the fee.

I am trying to add Nomorobo to my voice landline. But to do it I need access to Advanced Call Forwarding which my voice settings show is not available for my number. How do I correct that?

I am trying to cancel and don't live near a store. The chat and web pages say I have to schedule a call. The schedule page gives me options 4 and 5 days from now! I have unplugged and have a new provider. I want my refund for this month from today. I am out of contract. $144 a month for spotty servi

I'm using Xfinity Stream Beta App on Roku. It works well, but it appears my account (Popular TV package + Gigabit Extra bundle) is limited to 20 hours of cloud DVR recording capacity. Is there a way to increase that limit while only using Stream Beta App? (In my prior home, I rented X1 Box and enjoy

I want to add 'angel studios' streaming app to my flex. It's not on the list of compatible apps. How do I get this accomplished?

I received the downstream upgrade from 1 gig to 1.2 gig a few months back. My d/l speed to my Xfinity Gateway (CGM4331COM) is around 1,300-1,400 mb/s. However to my devices using the 2.5Gb port or even the 1 Gb ports according to the device speedtest is around 940mb/s. Is this because my Ethernet ad

I have an issue that needs to be resolved ASAP. You are apparently blocking incoming SMS text messages from short code 38263. This is preventing me from completing the identity verification process for this business. I've been trying to get this corrected, but I can't get a response from your [Edite

I have a cable hanging about 6 feet from the ground at the lowest spot. It seems like some slack could be pulled in at the very least.

Hello, my account has "exceeded the number of credits". We've had 3 outages in the month of April and I was able to get credit for the first 2, but unable to get a credit for another outage that happened yesterday. My wife works from home full-time and I work from home part-time - these outages are

Hello. I currently have 2 locations on my Xfinity account. At my Homewood, IL location I have 1200/200 internet, with speeds exceeding those numbers. At my Tinley Park, IL location I also have 1200/200 internet, with download speeds exceeding 1200. However, my upload speeds are capped (throttled) at

I purchased a backup battery through Xfinity for power outages so I could make and receive calls. My electricity was out yesterday but the phone did not work. Called for assistance but the customer representative couldn't help me because the power was back on and he said the battery was charged. I h

Cancel my appointment for the 20th

For about a month now I've had issues with my service. Multiple times a day, I have issues with all of my devices simultaneously. Symptoms include: * No connection to Internet. Sometimes the network icon on my computer screen indicates a connection, but web pages won't load and I get a no internet m