In January 2024 Duda Construction, a contractor for Comcast, was digging in my yard and my neighbors yards to replace cable lines that failed. Three holes were dug across 3 properties. They were never properly filled in. There are chunks of road mixed in with the dirt.  I was assured a lands

Lenovo T430 laptop. Been streaming live tv for 2 years and suddenly yesterday it won't load. Spent 40 min. on phone this evening with xfinity "ambassador" having me do everything I've already tried - restart modem, restart laptop, clear cache, disable Malwarebytes, add xfinity dot com slash stream t

Not sure where to put this question as there isn't a fliex topic listed as an option Can I get with Flex, Local TV Stations, or do I need an external antenna I moved to a new location, and got flex with my service. Seems nice. When i went looking for my local stations, I do not see them. I used to u

I am not a Comcast customer, but I live near an area that has an exposed cable running along the ground and laid over a public walking path. The walking path is a high traffic area where children walk every day to school. It poses both a tripping hazard and potentially an electrical hazard. I know i

Hi, I am currently moving and Xfinity isn't recognizing my new address. I know for a fact that a week ago there was service with Xfinity for the same address, so they do provide service there. How can I direct message a representative to discuss this?

When I playback a show I've DVR'd through the Stream app, playback is normal until around the 35 min mark when the picture freezes but the audio remains playing. This seems to be happening with Bravo shows on my iPad and iPhone. 

So for the past year I have been bouncing between 98-99% on the 10 GIG limit on emails. I have been using this for 25+ years and have lots of email in lots of folders, and I would like to keep them as is. Can I buy more storage above the 10 GIG limit ? Seems reasonable and another income stream f

Attempts to access this address come up unsucessful. Trying to access modem settings to change password.

I just got xfinity stream service It has a "DVR", but I dont think it works right.  First it wont pause liveTv.  2nd for my recordings, the picture is truncated / cropped smaller than the TV screen.  I feel like i can deal with the lack of pausing live TV if setting a recording is an

After downloading a show onto the Xfinity app on my iPhone the playback freezes about halfway through the show. This has happened multiple times. I’ve downloaded the shows more than once which does not correct the problem. I’ve experienced correctly working downloads on this app and iPhone so it doe

Email on outlook on my laptop suddenly stopped working a few days ago. When I bring up outlook, I get a send/receive error and nothing happens.  No email has been picked up on outlook since then.  Although the same thing happened on my iphone., somehow resetting a password returned functi

customer service is atrocious. I was put on hold for 2.5 hours to speak to a supervisor and eventually had to disconnect the line because clearly nobody was every going to come on. Normally reps have the decency to call you back or wait with you. I am paying $130 a month for 4 years for 1.2GB of spe

My senior citizen disabled mother moved to new apartment September 1, 2024, and that day I transferred our service online. I scheduled the service to end at her old address and start at the new address on September 1, 2024. I opted for a self-install, which I have done before with an HD box and a TV

I just discovered that on July 16th NOW TV was added to my account without my permission. I never signed up for NOW TV, nor did anyone in my household, nor do I have the NOW TV app installed on any of my TVs. My bill shows a partial charge for July and August and a new monthly charge of $20 going f

On 2/10/2025 I received an email Xfinity that my Discovery+ Subscription was confirmed. On 2/12 I received an email from Discovery+ that they were unable to process and after reaching out to their help desk they indicated that there were multiple transaction failures. As the payment goes through Xfi

I need to cancel the tv part and keep internet. It’s way overpriced.  I’m done talking to customer support who can barely understand me and tells me to have a good day every 2minutes.  

My ongoing billing issue with Xfinity started when I noticed I was still being charged after canceling my service at [Edited: "Personal Information"] on Dec 20th,2024. I reached out to Xfinity several times to clarify the situation. I tried using the Xfinity Assistant and live chat to dispute the ch

My modem was delivered early before I moved into my new residence. By the time I finally got there, someone had stolen it. What should I do now?

My neighbor has been experiencing the above error message almost every morning over the past two weeks. I reboot the system (unplugging the main box)—sometimes it comes back after one attempt, and sometimes it takes up to three attempts. This is getting old... Nothing has changed on the setup. &nb

There have been many posts about flaky DVR playback, but I haven't seen a post addressing my specific version. The issue below has been happening the last few months and occurs with 90% of the programs we record. I would call support, but it's really difficult to get a human being, much less someone