Cancel TV Portion of My Plan

I initially signed up with a bundled plan about four years ago with internet and the limited basic cable plan. I'm unable to remove it myself and based on these posts, it looks like I will need to send a direct message to a representative. However, I do not have the option to send a direct message as outlined here:

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e&linkId=161092121

Any help would be appreciated. Thank you!

Responses

Accepted Solution

XfinityThomasA

Official Employee

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1.8K Messages

3 days ago

user_sjelm4 - It was a pleasure chatting with you! I'm happy we could help review offers find the perfect plan for you and lock in your new deal! Thanks again for choosing Xfinity! You take care and have a wonderful holiday!

- XfinityThomasA

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XfinityBillie

Official Employee

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2.8K Messages

3 days ago

@user_sjelm4 Thank you for taking the time to reach out to us here on our Xfinity Forums. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

We can definitely assist you with making changes to your services. I'll be happy to help you via the DM you sent.

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Sign-In and Account Management

user_sjelm4

Cancel TV Portion of My Plan

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