Visitor
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2 Messages
how to disconnect a device
I plugged in an xFi pod at the wrong time and it was recognized as a device connected to my network. I want to disconnect it but none of the advice I can find works. Xfinity Home app directs me to Xfinity app. In the Xfinity app the device details say it can't be forgotten until disconnected. But there is no way in the app to disconnect it. A patient customer service person directed me to the web-based Admin app. I can see the list of devices but the edit key doesn't do anything useful, I can't find a place to delete the device. Although the device is unplugged it is still listed. I tried unplugging and restarting the gateway but that had no effect. My iPhone and iPad have up to date ios and my Xfinity app is current. Any other ideas?
Accepted Solution
XfinityThomasB
Official Employee
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1.9K Messages
1 year ago
Hello smithwin
Can you please make sure that your xFi Pods are visible and not blocked by furniture or other large objects. Try unplugging the xFi Pod and plugging it back in. It may take a minute for the xFi Pod to connect. Check for a small light on the front of the xFi Pod when first plugged in. If you need to reformat the xFi gateway, that would be done by looking on the back of your Xfinity router there's a pinhole sized reset button on the back. It cannot be pressed by hand, and you will need something such as a SIM card try pin or ear ring to hold down the reset button..
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