Maintaining access to Xfinity Stream app and purchases if I leave Xfinity?

So, I haven’t been happy lately with the quality of Xfinity’s service. And honestly have been thinking of possibly making the switch from Xfinity to DIRECTV.

I’ve been with Xfinity for a long time now. And of course, I use the Xfinity Stream app. In Xfinity Stream, I have purchased many movies and tv programs and basically built a digital library of movie and tv purchases in Xfinity Stream.

This may seem a silly question but I am curious. If I were to tell Xfinity I’m no longer interested in having cable service through them (and I make the switch to DIRECTV) will I lose access to my Xfinity Stream account and all the movies and tv shows I’ve spent my money purchasing? I figure since I spent money purchasing those programs (just like I purchase movies and tv shows on Amazon Prime Video, for example) I should still be able to log into Xfinity Stream and watch my previous purchases. Anyone know if that would be possible?

Responses

Accepted Solution

BruceW

Gold Problem Solver

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26K Messages

2 years ago

... I should still be able to log into Xfinity Stream and watch my previous purchases. ...

Please see "What happens to my purchases if I disconnect Xfinity service?" about halfway down the page at https://www.xfinity.com/support/articles/xfinity-on-demand-purchases.

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3

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user_41287d

Visitor

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21 Messages

@BruceW Thank you! That was very helpful.

2 years ago

U

user_4640d8

Visitor

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1 Message

My mother died two months ago and I was promised a refund for the credit balance she had. To date no refund has been sent. Each time I call about it the representative lies and says a check is coming, but still no check. This is the worst company I have ever had to deal with and I plan to drop them for my own service once I file my complaint with the FCC and eventually get this matter resolved. Xfinity is a crooked business and should be shut down!

2 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Hey there @user_4640d8! My condolences to you and your family for your loss. I can definitely check the account to see what I can find and get you that refund. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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2 years ago

0

Xfinity Stream Website

user_41287d

Maintaining access to Xfinity Stream app and purchases if I leave Xfinity?

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BruceW

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user_4640d8

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