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user_orkoi3
1st Topic

Visitor

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5 Messages

Monday, June 9th, 2025 11:15 PM

I need some help, please.

I have an issue that needs to be resolved ASAP.  You are apparently blocking incoming SMS text messages from short code 38263.  This is preventing me from completing the identity verification process for this business.  I've been trying to get this corrected, but I can't get a response from your [Edited: "Inflammatory"] AI customer disservice department, nor can I get through to a live human.  I'm just being completely ignored.  [Edited: "Language"]? 

Question

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Updated 

20 days ago

 • Edited

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Accepted Solution

XfinityJustinC

Official Employee

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1.4K Messages

25 days ago

Hello, @user_orkoi3 were you able to see the reply from our great forums problem solver @NoNoBadPuppy and check the spam folder on the SMS app? 

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user_orkoi3

Visitor

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5 Messages

I still haven't been able to receive a single verification code to my phone from Seated.com, despite countless failed attempts.  I really appreciate all the patient, polite, and persistent assistance I got from your customer service person, Jan.  I tried everything she suggested, but nothing worked.  I also tried everything Seated.com's customer service person suggested, to no avail.  At this point I think the fault preventing me from getting text messages from Seated.com must be on their part.  

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25 days ago

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XfinityOrlandoM

Official Employee

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2.2K Messages

@user_orkoi3

Thanks for reaching back out, have you tried clearing your caches and cookies on your device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_orkoi3

Visitor

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5 Messages

Yes.  I've tried every suggestion from Xfinity Mobile and Seated.com numerous times and nothing worked.

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20 days ago

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NoNoBadPuppy

Problem Solver

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699 Messages

26 days ago

Have you checked in the Spam folder on your SMS app?  

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user_orkoi3

Visitor

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5 Messages

Yes, it wasn't there either.  Neither Xfinity nor Verizon nor the sender, Seated.com can figure out what the problem is.  

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20 days ago

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