Visitor
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1 Message
Exceeded Number of Credits Limit
Hello, my account has "exceeded the number of credits". We've had 3 outages in the month of April and I was able to get credit for the first 2, but unable to get a credit for another outage that happened yesterday. My wife works from home full-time and I work from home part-time - these outages are effecting our ability to earn our income. The outage yesterday happened in the middle of important work meetings for both of us. How is there a limit on the number of credits one can receive but not a limit on the number of outages experienced? Can I please get help getting another credit on my account?
Accepted Solution
XfinityChelseaB
Official Employee
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1.6K Messages
1 day ago
Hello @user_b8qxlb, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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