Tuesday, August 29th, 2023 7:26 PM


Billing Statements Request

I would like to get contact information for the department that can provide me with a detailed billing statement of my account. My account shows one thing (which is obviously incorrect), and live chat agents each give me different information that keeps changing. Please provide me with contact details (not a phone number) for the department I can request a detailed statement of my account from.

Accepted Solution

Official Employee


708 Messages

6 months ago

Hi @user_d4d080. Thanks for reaching out about your bill. I can definitley understand wanting to have the correct information. The best place for you to view your plan, promotion, bill and payment history is on your Xfinity bill. You can use our famous website at https://www.xfinity.com or you can use or free Xfinity App. 

Log in using your primary username and password. We store the last two years of your billing statements in PDF format. 

We have a link from our help and support site which goes over how to read your bill line by line (https://www.xfinity.com/support/articles/new-bill-design) 

I am happy to go over your charges and bill with you! 

Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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