Xfinity Community Forum

Same issue here in CA. Rebooted 4 times, no change RDK-03031.

sargoodwin

commented

11 years ago

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X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot

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X1 Main DVR Box Model AX013ANM Error RDK-03003

lmccarty3191

commented

3 years ago

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X1 Main DVR Box Model AX013ANM Error RDK-03030

I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good. I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times. Once it sa

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U

@XfinityAnna same problem here rdk-03011-2 failed to download image

user_ef1188

replied

3 years ago

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Rdk-03011-2

Image failed to download! image name is empty or blanks. Can you force a new image to be loaded? Only having trouble on one TV box. (Cottage LR)

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Cable is not working

I’m receiving a mattress, saying my Internet is having a problem connecting RDK-03033

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Customer Service

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Cable tv

I’m getting error RDK-03036. I have tightened the cables and re started several times

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X1

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@KidSleez wrote: Hi Michael, I'm hoping you can help. I posted on reddit in the Xfinity sub about my problem, here's the link for more info: https://www.reddit.com/r/Comcast_Xfinity/comments/gjxy7o/tv_problems_not_sure_of_root_cause/. I'm having

Rustyben

commented

5 years ago

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RDK-03036

Ok. I have a DVR and 2 set top boxes. Last night all three worked fine. Got up this morning, DVR good, 2 set top boxes have RDK-03036 code. Had Comcast installed last month, so we’re new customers. The day equipment was delivered, the tech did not hook up cable outside so a tech actually came into o

Question

If anyone is receiving an RDK-00104 Error Message, please see this post: *Removed* Thank you!

CCJesse

commented

11 years ago

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X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot

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Trying to connect new cable box error code rdk03036 keeps coming up

user_3nts6h

commented

24 days ago

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Connection

Trying to connect new cable box error code rdk 03036 keeps up

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moved cable connection from living room to bedroom and have no connection

its hardwired and connected to the wall in my room but i get the error RDK-03036. PLEASE HELP.

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X1

2.4K

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Xfinity flex requires daily reset

We get error RDK-03117 daily. Reset the box fixes it for a day at most

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Flex

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Good evening @user_srpfyu, and thank you for reaching out on our Community Forums with your equipment issues, we appreciate it. Thank you for letting us know that you are experiencing error RDK-03013 with your new cable box. To confirm, are all of yo

XfinityAlyssaA

commented

8 months ago

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New TV box

New equipment won't connect RDK-03013

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We are still getting the rdk03033 error message. These answers don't have a date, so I don't know when you're doing or did the update. But we've been having this problem for months.

Ronandkat

commented

5 years ago

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RDK-03033 Errors

About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what

Question

Hello, redtortoise1952! Thanks for reaching out to us on the Xfinity forums! I apologize to hear that you were having issues with trying to watch the big game on more than one TV. This one might be a hard one to answer as we are not able to catch the

XfinityMichaelC

commented

5 months ago

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Superbowl Sunday Experience

@XfinitySupport Why why was our TV service limited to one small TV during SuperBowl Sunday? We pay for 3. What a dance..connecting and reconnecting cords,getting Online with your Xfinity assistant,waiting for 35 minutes!Monday ALL our TVs worked!Shame on you!Rationing service!!

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Hello @user_o4383e I’m sorry to hear your TVs are all out. Our team can help resolve this for you. An RDK-10000 error occurs when the cable box is unable to reach the modem. Have you had the opportunity to reset your modem by unplugging it fr

XfinityKei

commented

3 months ago

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Tv

All TVs out. Rdk1000

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New service won't work

I can't get any signal to the set box. I get a restart message all of the time with an error code of rdk-03009

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Customer Service

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Hi guys. Have an error code and just wondering if anyone has had it as well. I feel sure they have. RDK-03003 Rebooting has had no effect. Thanks

Nitrofreek

commented

11 years ago

to the conversation:

0

X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot

Question

Hey there, @user_2w8s18. We definitely understand the frustration when services you're paying for are not functioning properly. Have you had the opportunity to attempt troubleshooting the RDK-03030 error through the Xfinity app? If the system is unab

XfinityBradM

commented

10 months ago

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Cable box takes forever to power up

Hello Xfinity?? Anyone home?? The 1990s called they want their freaking technology back after 35 minutes of waiting for the stupid cable box to power up. I get a message saying there’s an issue connecting to the Internet error code RDK03030. What the hell does that even mean, it’s funny how I have t

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Official Solution

@user_l6s6r6 To have an X1 Wireless TV Box in your home, you'll need: Xfinity TV service. At least one additional X1 TV Box to act as the primary X1 device on your account. Xfinity Internet with an eligible leased wireless gateway with RDK-B

XfinityBenny

commented

1 year ago

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X1 wireless with outside isp

Can I use the wireless tv boxes with a different isp

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Cable box setup

My two new cable boxes are stuck on the error message RDK-03036. I have tightened the cables and restarted the box several times.

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X1

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Blinking box

My small box is blinking red and blue and there is no picture. The screen says give us a call with no number and an error code of RDK-03011-2.

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Non-X1 Service

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