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Small set box blinks red and blue
Small set box keeps blinking red and blue (2 red blinks and 1 blue). I've tried unplugging all the connections in the back (power, hdmi, cable). After plugging everything back in, the box tries to do a software update ("A software update is in process. Attempting to acquire current software. RDK-030
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Non-X1 Service
Hi @user_f82555 , We can most certainly look into the issues are you experiencing with accessing the TV Land channel. Have you attempted any troubleshooting steps such as restarting the set-top box to see if that helps gain access to the channel?
I am no longer receiving TV Land
As of this morning, I was having several issues including guide error messages and TV Land no longer available. Guide message was basically saying not available. No other error code. I did a system reset. Thoughts?
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@user_00a57f thank you for reaching out to us. My great team is here to help with the issue with the RDK-10000.These are the first steps to try. Check your cable connections are tightly secured.Unplug your gateway/modem and then plug it back in Un
RDK10000
Recently got an upgrade to new X1 boxes. Swapped all old boxes for the new ones. Install is very basic . Coax from wall to Cable in then HDMI out. Booting box goes through normal welcome screen then after a few mins I receive RDK10000 error on all 3 boxes. Read that a lot of people have had this pro
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I am posting this comment for informational purposes to the many Xfinity customers who encounter the RDK-03004 error. In summary, I ran into this error intermittently with two of three boxes in my home and it eventualy became apparent that the is
XiD-P and XG2vP-P Boxes Intermittently stop working, error message RDK-03033
About 6 months ago, I went to comcast for 2 new cable boxes, previously had a Pace RNG150N P2 and Samsung RNG150N boxes, had those for years, never had a problem. 1 burnt out. Anyway, Comcast gave me a XiD-P and XG2vP-P box. Initially they worked fine but after about a month, I would turn on the tv
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Hello and welcome to Comcast @henrybouresh. Thank you so much for reaching out to us regarding the error code RDK-03004. You are in the right place and I am happy to assist you today. To resolve this issue, you may need to try the following: En
Error RDK-03004
The error showed up and it is not going away. Xfinity has no information on this. I’m about to really cancel my account. I see some people had the same issue but Xfinity doesn’t want to display the solution publicly and each time they ask users to contact privately. Why not post the solution here?
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Hi there, user_y62rl6 We are sorry to hear that you are receiving error RDK-03033. I understand how frustrating that can be. We would usually recommend checking your internet connection, and making sire the cables are tight as you sta
TV Programming Becomes Unresponsive, error code 03033
For the past several weeks we have had the same issue occur, almost on a daily basis. The TV programming all of a sudden becomes unresponsive and we get the error code RDK 03033. Using both the app and by unplugging the power from the wall, both remedies don’t work until maybe the 4th or 5th try. Th
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Internet issue
There is a message connecting to the internet RDK-03030
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Customer Service
Thank you. I am posting activity on issue - update on current issue 7/20/2024. Am posting this update to let others know of experience - maybe some good will come of it. Received email from Xfinity (on my wife's email since she is owner) that said "W
Intermittent Daily Outages
We have been experiencing significant Intermittent daily Outages with our home internet service starting 6/14/2024 - current day. Each morning starting at roughly 5:00am PST - about 9:00am PST our internet goes out comes back on goes out and back on over and over. When checking the status center it
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I'm trying to sign in my free box. RDK-0311 is at the bottom. Don't know of a password either.
RE: I need to speak with an actual manager that can help me
I need my internet service connected
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@XfinityMary Thanks for the reply. I did end up taking the box to an Xfinity Store yesterday on the hope that it could be exchanged, which it was. However, apparently the new box is also defective with an RDK-03009 code I can't get past.
How do I exchange a defective XG1v4-A box?
I turned on one of my 2 XG1v4-A boxes yesterday and noticed it was stuck on the "Welcome..." screen. I followed every possible on-line tip including power on/off, reseating cables, powering it off for a long time, moving it around (exchanging with other box location), trying to access/reset it from
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Hey! Thanks for reaching out to us through our Xfinity Community Support forums. I am sorry to hear that you are experiencing issues with the Xfinity Video equipment and services. When you turn on your television, does the set-top box display an erro
The word cast is on my box. How do I remove it?
My large box is displaying the word cast; how do we remove it?
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Hello, @user_2740d9. Thank you for reaching out and bringing this to our attention. I see you keep running into the RDK-03033 error code on your TV box. To confirm, does this occur with this one TV box, or does this error populate on the other boxes
XfinityVianney
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RDK-03033 Errors
I have been having ongoing issues with my cable box intermittently for about a month. My xfinity app shows everything is working fine but I have to reboot my cable box several times a day and have called technical support several times. The issue seems to resolve temporarily and then resume within t
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