Contributor
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28 Messages
XiD-P and XG2vP-P Boxes Intermittently stop working, error message RDK-03033
About 6 months ago, I went to comcast for 2 new cable boxes, previously had a Pace RNG150N P2 and Samsung RNG150N boxes, had those for years, never had a problem. 1 burnt out. Anyway, Comcast gave me a XiD-P and XG2vP-P box. Initially they worked fine but after about a month, I would turn on the tv and be stuck on whatever the last channel was. Pushing the guide button on the remote would do nothing. Sometimes I would get an error message, RDK-03033. Other times no message, just nothing responded to inputs on the remotes. Sometimes unplugging the units and plugging back in would work but other times it wouldn't. Calling comcast always seems useless as they only seem to want to do a hard reset or reset over the air. Are these boxes dependent on the internet for service? I want to go back to regular HD boxes as I never had an issue with those. These boxes are great when they are working but the amount of times they don't work is starting to upset me.
user_f2ed8b
Visitor
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4 Messages
3 years ago
Getting error code RDK-03033 on tv boxes every day this week and repeatedly during the day. Can’t change channels and screen locks. Restarts of tv boxes don’t work until I first restart internet too and then after internet is refreshed restart of tv boxes work. This happens every few hours and is very time consuming and very frustrating. Any ideas how to fix this?
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UserSinceAtHome
Visitor
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1 Message
3 years ago
I am posting this comment for informational purposes to the many Xfinity customers who encounter the RDK-03004 error.
In summary, I ran into this error intermittently with two of three boxes in my home and it eventualy became apparent that the issues were due to an issue with the video signal coming to my house/area over the whole period of disruption, but either the automatic web-based video troubleshooting system couldn't detect the video signal issue or Xfinity had been 'managing' the video signal to my house/area during that time and did not inform me about that.
Description of events:
I had the RDK-03004 error show up on the box furthest from my distribution amplifier in the basement, then the next day on the kitchen box. My primary DVR box worked properly throughout the week that I these issues occurred with one exception. The Xfinity automatic web-based video troubleshooting system indicated that there was no outage in my area, and internet always worked fine.
I followed all of the usual troubleshooting procedures (tightening connections, uplugging boxes for 30 sec, restarting, etc.), but the first box kept showing the error. The Xfinity automatic web-based video troubleshooting system could not contact the box with the RDK-03004 error. The kitchen box worked intermittently without any apparent pattern for the next two days.
After 3 days, all of the boxes stopped working and The Xfinity wireless hub app indicated that there was an outage in my area that lasted about 4 hrs.
Once the outage was resolved, the the main DVR box worked as did the kitchen box, and the first box continued to intermittently display the RDK-03004 error or work fine without apparent pattern or reason for abut 3 more days and since then has worked fine without any action on connections or unplugging.
It seems clear that there was some issue with the video signal coming to my house/area over the whole period of disruption, but either the automatic web-based video troubleshooting system couldn't detect the video signal issue or Xfinity had been 'managing' the video signal to my house/area and did not inform me about that.
All of my boxes are now working fine without changing any cables or having to reboot the boxes. I assume that the video signal issues in my area have been resolved by Xfinity now.
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