Visitor
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4 Messages
Error code RDK-03033 on tv boxes every few hours
Getting error code RDK-03033 on tv boxes every day this week and repeatedly during the day. Can’t change channels and screen locks. Restarts of tv boxes don’t work until I first restart internet too and then after internet is refreshed restart of tv boxes work. This happens every few hours and is very time consuming and very frustrating. Any ideas how to fix this?
XfinityGabriel
Official Employee
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2.2K Messages
3 years ago
Good morning, @user_f2ed8b! Thank you for reaching out to the Digital Care team on our forums page. Over social media, we appreciate the opportunity to assist you today for help with the XFINITY video service concern! No worries, you’ve reached the best place in virtual land for help with error code issues such as this. I never enjoy experiencing error messages when watching my video service so I can relate the frustration that this can cause. We appreciate you greatly for patiently waiting for a response. Can you tell me when you first noticed this issue and if the boxes were ever moved to a different location from where they were originally installed? Have you also tried using the My Account app for the system refresh? Another great option to do a system refresh is through the X1 set top box under the help section in the settings menu. It's really cool!
Did you know that you can now troubleshoot services and schedule a repair appointment online in My Account if you are experiencing issues with your Xfinity TV, or Internet service? This is something that we did not have available in the past and similar to what we do over social media. For future reference, here are some really cool steps below.
1st -In order to schedule a repair appointment, you need to first try to resolve your issue using the online troubleshooting guides available in My Account. To select a troubleshooting guide, select the appropriate device from the Devices tab and then select the Troubleshoot link to get started.
2nd - After doing so, you may be directed to set up a repair appointment with an Xfinity technician if we're unable to resolve your issue online.
3rd- Please tell us about the nature of your issue and select Continue.
4th- Select a date and time that works best for you, and enter the best number for the technician to reach you. When you've completed all the fields, select Schedule Appointment.
5th- You'll see a confirmation page once your appointment is scheduled. If you need to change or cancel your appointment, you can select the Manage Appointment option. Otherwise, you can exit by selecting Back to My Account.
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muzicman52
New Poster
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7 Messages
3 years ago
Will this issue ever get resolved or is this a permanent "feature" Xfinity customers are to expect moving forward?
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