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Rob314
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Friday, November 25th, 2022

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I am no longer receiving TV Land

As of this morning, I was having several issues including guide error messages and TV Land no longer available. Guide message was basically saying not available. No other error code. I did a system reset. Thoughts?

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3 years ago

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CCBiancaB

Problem Solver

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574 Messages

3 years ago

Hi, @Rob314. I know how important it is to have access to all the channels. I see that you mentioned doing a system reset. Can you please use your voice remote and say "restart cable box" and see if that helps?

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user_d2206c

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2 Messages

3 years ago

I’m having the same issue with TV Land and channel 244

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user_f82555

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1 Message

3 years ago

We are having the same problem as of 11/25/22, channel 57.  It says, "You do not have access to this channel."  No other message.  Any resolution found?

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XfinityDemitrius

Official Employee

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2.1K Messages

Hi @user_f82555 ,

 

We can most certainly look into the issues are you experiencing with accessing the TV Land channel. Have you attempted any troubleshooting steps such as restarting the set-top box to see if that helps gain access to the channel? Are you also receiving an error code such as XRE-XXXXX or RDK-XXXXX? We hope to hear from you soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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wchesney

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2 Messages

3 years ago

Yes, I found youalls posts and am having the same issue w tvland and Sundance channell.

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user_821904

Visitor

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4 Messages

3 years ago

I have been having the same issue for about 2 days 

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Rob314

Visitor

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2 Messages

3 years ago

Issue resolved itself finally after restarting system.

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CCErika

Problem Solver

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339 Messages

Good morning! That is so great to hear. If you require further assistance we are here for you 24/7! 

I no longer work for Comcast.

3 years ago

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