Hey, user_ulqog9! Thanks for reaching out to us on the forums! I apologize to hear that you are running into an error message. Have you been able to try the step that @MikeB39A has suggested? Are you still running into the error after resetting the cable box?
MikeB39A
Problem Solver
•
567 Messages
1 month ago
When this error occurs, you might see this message:
To resolve this issue, you may need to restart your TV Box.
0
0
XfinityMichaelC
Official Employee
•
4K Messages
1 month ago
Hey, user_ulqog9! Thanks for reaching out to us on the forums! I apologize to hear that you are running into an error message. Have you been able to try the step that @MikeB39A has suggested? Are you still running into the error after resetting the cable box?
0
0