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Friday, September 8th, 2023 3:19 PM

Closed

RE: I need to speak with an actual manager that can help me

I need my internet service connected 

This post was created from this comment on different post

Official Employee

 • 

4.1K Messages

2 years ago

Hello @user_493057! Thanks for taking the time to reach out to us on Forums. We value you as a customer and my team is here to support you. We would be more than happy to assist you with getting your internet connected. 

 

To best assist you with this, please send us a Direct Message. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

1 Message

2 years ago

I'm trying to sign in my free box. RDK-0311 is at the bottom.  Don't know of a password either. 

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