2 Messages
Small set box blinks red and blue
Small set box keeps blinking red and blue (2 red blinks and 1 blue). I've tried unplugging all the connections in the back (power, hdmi, cable). After plugging everything back in, the box tries to do a software update ("A software update is in process. Attempting to acquire current software. RDK-03011-0"). After a few minutes, the update fails. The message says: "Give us a call. We've run into a problem here. Sorry about that. We'll take care of this as quickly as possible. Download status: failed to download image. RDK-03011-2".
I tried following the instructions given by the virtual assistant via tablet but still nothing. What to do?
XfinityBradM
Official Employee
•
540 Messages
1 month ago
Hey there, @user_szv4eo. That would be quite frustrating to follow the instructions correctly only to see the issue still persist! Our team can definitely provide assistance with that error code and the box not update correctly. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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