Error RDK-03004

The error showed up and it is not going away. Xfinity has no information on this. I’m about to really cancel my account. I see some people had the same issue but Xfinity doesn’t want to display the solution publicly and each time they ask users to contact privately. Why not post the solution here?

Responses

XfinityRoberto

Official Employee

•

1.5K Messages

1 year ago

Hello and welcome to Comcast @henrybouresh. Thank you so much for reaching out to us regarding the error code RDK-03004. You are in the right place and I am happy to assist you today.

To resolve this issue, you may need to try the following:

Ensure cable connections are tightly secured.
Unplug TV Box from electrical outlet.
Wait 10 seconds, then plug back in to restart.

0

U

user_wvkf4s

1 Message

11 months ago

The tv tells us this message, your post is redundant. Anything else we can try?

0

kselles

Visitor

•

2 Messages

10 months ago

And what do you do when this doesn't work? It's like negative 40 degrees outside in Chicago. Don't feel like going to swap boxes in this weather

1

0

XfinityPeterH

Official Employee

•

1.5K Messages

@kselles We are happy to help troubleshoot with you. What troubleshooting steps have you already completed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

X1

henrybouresh

Error RDK-03004

Was this helpful?

XfinityRoberto

user_wvkf4s

kselles

XfinityPeterH

New to the Community?