Visitor
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1 Message
RDK10000
Recently got an upgrade to new X1 boxes. Swapped all old boxes for the new ones. Install is very basic . Coax from wall to Cable in then HDMI out. Booting box goes through normal welcome screen then after a few mins I receive RDK10000 error on all 3 boxes. Read that a lot of people have had this problem . What’s the fix people? I e done the merry go round with boxes in different rooms and all that fun stuff.
CCDanny
Recognized Contributor
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238 Messages
2 years ago
@user_00a57f thank you for reaching out to us. My great team is here to help with the issue with the RDK-10000.
These are the first steps to try.
Check your cable connections are tightly secured.
Unplug your gateway/modem and then plug it back in
Unplug all of your tv boxes from their power sources for ten seconds, then plug them back in to restart
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