Hey! Thanks for reaching out to us through our Xfinity Community Support forums. I am sorry to hear that you are experiencing issues with the Xfinity Video equipment and services. When you turn on your television, does the set-top box display an error code or message that begins with XRE-XXXXX or RDK-XXXXX in order to help pinpoint the issue at hand? Please let us know at your next available convenience.
XfinityDemitrius
Official Employee
•
1.8K Messages
2 years ago
Hey! Thanks for reaching out to us through our Xfinity Community Support forums. I am sorry to hear that you are experiencing issues with the Xfinity Video equipment and services. When you turn on your television, does the set-top box display an error code or message that begins with XRE-XXXXX or RDK-XXXXX in order to help pinpoint the issue at hand? Please let us know at your next available convenience.
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