Good evening @user_srpfyu, and thank you for reaching out on our Community Forums with your equipment issues, we appreciate it. Thank you for letting us know that you are experiencing error RDK-03013 with your new cable box. To confirm, are all of your cable connections secured tightly? Have you tried restarting your cable box? Restart your TV Box by pressing the power button for 10 seconds and releasing it.
XfinityAlyssaA
Official Employee
•
1.7K Messages
11 days ago
Good evening @user_srpfyu, and thank you for reaching out on our Community Forums with your equipment issues, we appreciate it. Thank you for letting us know that you are experiencing error RDK-03013 with your new cable box. To confirm, are all of your cable connections secured tightly? Have you tried restarting your cable box? Restart your TV Box by pressing the power button for 10 seconds and releasing it.
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