Hello @user_493057! Thanks for taking the time to reach out to us on Forums. We value you as a customer and my team is here to support you. We would be more than happy to assist you with getting your internet connected.
To best assist you with this, please send us a Direct Message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Hi, @user_320813 Thanks for taking the time out of your day to contact XFINITY for help with signing into your free box. Thanks for also providing that error code. We can certainly help with this as the best team to serve you in virtual land! We know it's easy to forget what password goes with what account. If you forget your Xfinity password, you can reset it by visiting xfinity.com/password. Please let me know if you are able to sign in once you retrieve that password.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hello @user_493057! Thanks for taking the time to reach out to us on Forums. We value you as a customer and my team is here to support you. We would be more than happy to assist you with getting your internet connected.
To best assist you with this, please send us a Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_320813
1 Message
2 years ago
I'm trying to sign in my free box. RDK-0311 is at the bottom. Don't know of a password either.
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