Hey there! That RDK-03033 error usually means your TV box isn’t connecting properly to the network. Since your internet is working, here are a few quick steps to try:
Check All Connections – Make sure your coaxial cable is securely connected to both the wall and the TV box.
Power Cycle Your TV Box – Unplug it for about 60 seconds, then plug it back in and let it reboot.
Restart via the Xfinity App – If possible, use the Xfinity My Account app to send a system refresh.
Check for Service InterruptionsHERE– There may be a signal issue in your area.
If none of these work, let us know, and we’ll help troubleshoot further!
XfinityAirelle
Official Employee
•
2.5K Messages
2 months ago
@user_339v3j
Hey there! That RDK-03033 error usually means your TV box isn’t connecting properly to the network. Since your internet is working, here are a few quick steps to try:
If none of these work, let us know, and we’ll help troubleshoot further!
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