I just switch to Xfinity from FiOS which became UNUSEABLE (20% packet loss anytime someone was on the network doing something else) and they refused to help me. So I just switched to Xfinity and I'm loving it so far. I know people like to hate on the Xfinity support but trust me, its LEAGUES ahead o

Every once and a while I get random packet loss spikes that last for a time. In the screenshot provided shows that hop 6 and 8 are having packet loss.

Over the last couple of months I have noticed my internet has very noticeable spikes in latency, even though my router is getting 100% of my gigabit plan speed. It's noticeable the most when playing any online game or video calling. I ran a Speedtest today and the download and upload speeds are norm

I have been experiencing constant high ping and jitter for the past 2 months. I have done everything on my end to attempt to fix it, including switched to a nighthawk c7800 modem router, got new ethernet cable, have reset routers constantly, switched back to the xfinity gateway, etc still,Nothing fi

Need help with my problem with ping/packet loss in my Games (particularly Valorant) Some game's I will have stable constant 20-30 ping, then half way thru it will spike from 30-200 randomly and there is nothing using up my bandwidth while im playing. I have a wired Connection with 1.2gb speed plan i

I purchased NBA League Pass this evening through my home Xfinity TV box. Works great - has watching the 76ers game. I needed to move into another room that does not have a TV.  I tried to use Xfinity Stream on my iPad to continue watching.  No go!  I get an error - Subscription Re

For most of the day I'm getting fantastic speeds and no problems at all, but for the past three weeks between the hours of 8-10PM I'm having serious internet connectivity issues nearly every night. When I use the internet speedtest tool from Cloudflare I can see absurd (25%+) packet loss and signal

Hello I activated streamsaver thru xfinity twitter but I am not able to activate apple tv+. It says my account is not eligible for this offer. How can this be fixed. Thank you user_gkc3us

NFL Red Zone is glitching. Freezes constantly. All over Twitter. I’m in Portland but sounds like it’s happening elsewhere. No outages reported.

NFL Red zone is constantly freezing and glitching. It’s unwatchable. It’s all over twitter with people complaining. I’m in Portland but sounds like it’s across the country.

I talked on twitter and i was told that my account was charged off even though i never got the service for last 1 plus year. help me with this. i tried so many times to cancel but they dont cancel the account ever

I have tried to order the xFi Pods online. It won’t let me. Says I have to talk with someone. I have been talking with Xfinity’s support on Twitter. They just keep telling me to order them online. I have told them it won’t let me. I have always had great experiences talking with support on Twitter.