Relocating Green cable box in my yard

I would like to introduce myself as a very annoyed customer. I have repeatedly contacted comcast customer service for relocating or making the green cable box flat. But they have wasted my time without any resolution to my problem. Here is the summary of what was done. The Comcast green cable box is in my yard right next to my existing driveway. As we are extending our driveway, I raised a request with comcast customer service in August 2021. After I explained clearly my request, the customer service representative sent a professional to fix my cable. The professional who came explained that it was not his job and redirected us to  Comcast construction. The construction guys came and they said that they will raise a special request to move (request# 799322).  Since then we never heard back from them. This delayed our work and my contractor took up another job. So I called comcast customer service in November and enquired them about the status of my request. They had no clue on the existing request and kept on redirecting me from one department to another. At one stage, the customer service representative said he would help me out and send a professional who will take care of it. I didn't realize at that point that he was just trying to cut me off the call.  The professional who arrived the next day asked me what problem I was facing with my cable. That's when I realized, they looped me back to the step 1. Comcast should realize that there is seriously something wrong with the way they handle such special requests. Nobody in comcast wants to take the responsibility of handling a request that they themselves raised. Can someone in comcast help in resolving this issue?