4 Messages
Constant 2% Packet Loss and about 3ms jitter
Every once and a while I get random packet loss spikes that last for a time. In the screenshot provided shows that hop 6 and 8 are having packet loss.
4 Messages
Every once and a while I get random packet loss spikes that last for a time. In the screenshot provided shows that hop 6 and 8 are having packet loss.
XfinityThomasC
Official Employee
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2.4K Messages
3 months ago
Hello, @user_q841d9
Can you tell us what device you were using that experienced the packet loss? When this happens what troubleshooting steps have you taken? Are you using a Xfinity gateway or your own device? Is it a all-in-one device or separate modem and router? Also, does your device have quality of service settings to prioritize the internet traffic to specific devices?
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EG
Expert
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109.5K Messages
3 months ago
@user_q841d9 @XfinityKassie
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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