Xfinity did not provide service still charged my card for 6 momths and now sent me to collections

I talked on twitter and i was told that my account was charged off even though i never got the service for last 1 plus year. help me with this. i tried so many times to cancel but they dont cancel the account ever

Responses

U

user_bcqzj4

3 Messages

1 year ago

Help ME Xfinity. i was a loyal customer with you guys for years

0

EG

Expert

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110.1K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

2

U

user_bcqzj4

3 Messages

thank you. Any resources for me to help deal with wrong payment and collection removal? I am ready to trying my best to even return the equipment but no lucn and social media help from Xfinity is not working either. They want me to call collections and would not provide any more help

Please help me out with the mess

1 year ago

0

XfinityVictor

Official Employee

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1.3K Messages

user_bcqzj4 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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1 year ago

0

Billing

user_bcqzj4

Xfinity did not provide service still charged my card for 6 momths and now sent me to collections

user_bcqzj4

EG

user_bcqzj4

XfinityVictor

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