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user_0aed09
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Visitor

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6 Messages

Thursday, April 6th, 2023 7:42 PM

Closed

Moving, need overlap in second address before first one is deactivated

Hi, 

I am moving but I have about a month of overlap between the two addresses and I want to retain service at my current address for a few weeks after I activate the new address.

Thanks

Question

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Updated 

2 years ago

169

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Accepted Solution

EG

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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CCJoseph

Problem Solver

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729 Messages

2 years ago

@

 

I am happy to help you get that all set up! Did you already set up the transfer with us to the new address? If you don't mind, can I get a DM with your name and your address and I can help you look into this for you? 

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user_0aed09

Visitor

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6 Messages

@XfinityJosephB​ No I haven't set up the move, as the online request process wouldn't let me overlap the dates of service. I will send a DM - thanks.

2 years ago

0

user_0aed09

Visitor

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6 Messages

@XfinityJosephB​ Your username does not show up as an option to select when I type it in on the DM tool - is there some other process I can follow or a different address I can DM? Thank you.

2 years ago

0

CCJoseph

Problem Solver

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729 Messages

Ah, I see what you are saying, I'm sorry for the confusion! Any name on the list is an expert at what they do so you are more than welcome to reach out and we can all help you! 

I no longer work for Comcast.

2 years ago

0

CCJoseph

Problem Solver

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729 Messages

2 years ago

If you can't seem to get a DM sent here, then you can also go to Facebook and Twitter as well. You can always send us a DM there as well. 

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user_0aed09

Visitor

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6 Messages

@XfinityJosephB​ I can sent them, I just can't send them to the name "@XfinityJosephB"  because when I type that into the "to:" field of the DM form, that name does not populate as someone you can send the DM to. Is there someone else I can DM? Thank you

2 years ago

0

user_0aed09

Visitor

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6 Messages

@XfinityJosephB​

This is what displays:

2 years ago

0

CCJoseph

Problem Solver

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729 Messages

Thank you for the picture. Anyone on that list is going to be able to help you get this all going for you! 

I no longer work for Comcast.

2 years ago

0

user_0aed09

Visitor

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6 Messages

2 years ago

Ah okay then thank you

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CCJoseph

Problem Solver

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729 Messages

My pleasure! Let me know if you have any other questions! 

I no longer work for Comcast.

2 years ago

0

CCJoseph

Problem Solver

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729 Messages

I am happy to help you with that transfer! Can I get your name and your full address as well, please? 

I no longer work for Comcast.

2 years ago

0

EG

Expert

 • 

110.1K Messages

2 years ago

@user_0aed09 

You need to send that message to the collective name of Xfinity Support.

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