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robdizzle
1st Topic

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2 Messages

Sunday, July 24th, 2022 9:04 PM

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Your new account will be available shortly.

Hello, I purchased a new internet service plan today and have verified my email. I never got a confirmation email and the screen says "Your new account will be available shortly". How long does it take to create a new account? I'd also like to know if my purchase went through and avoid purchasing again. 

Thanks,

Rob

Question

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Updated 

3 years ago

498

3

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CCJoseph

Problem Solver

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729 Messages

3 years ago

@

 

Generally, when you make a new account it's going to take about 24 hours. I would check back in sometime tomorrow. If you would like to check on your account and make sure it is at least started, I can do that, but I wouldn't be able to give you much more than confirmation than that. You can send me a DM with your name and your full address to check that if you would like. You can send that DM by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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robdizzle

Visitor

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2 Messages

@XfinityJosephB​ Thank you for the quick response. I have sent the info on DM

3 years ago

0

CCJoseph

Problem Solver

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729 Messages

3 years ago

My pleasure! I will be taking it from there for you! 

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BrianG29

Visitor

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6 Messages

3 years ago

Hi - I'm having the same issue as Rob. How can I confirm my order went through and if I should set up a new account or not? Thanks

11

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CCMiguel

Gold Problem Solver

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358 Messages

@BrianG29 When placing an order for a new account online after the order is complete you will get an email confirming the order and on our end when we look up the address we can see if the order was completed or not and if it isn't we can always get the order placed for you here on our end, no problem.

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

0

BrianG29

Visitor

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6 Messages

@XfinityMiguel  - Thank you for all the help! I never received the email confirming the order. Do you think it's best for me to set up another account in order to set up service?

3 years ago

0

BrianG29

Visitor

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6 Messages

@XfinityMiguel​ - Or can you check if the order was completed / went through? Thank you.

3 years ago

0

CCMiguel

Gold Problem Solver

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358 Messages

@BrianG29 You are welcome! What we can do is double check everything for you from our end and make sure an order was not placed or if one was placed either or and if it wasn't we can either get an account set up for you here in a private setting or you can try again online.

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

0

CCMiguel

Gold Problem Solver

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358 Messages

Sure, I can check! To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

0

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