I was on a 400/40 plan (And often got 475/43 in real use), and then after upgrading to the gigabit plan, my modem reprovisioned, and now my speedtest is 700/5. I understand I will not get the full gigabit down speed because my modem is a Motorola MB8600 (which comcast says can only reach speeds of a

I just got a text message stating that we have used over 75% of our data allotment with 5 days left in the month. Looking at my history, we have consistently used $400 to 500 GB of data. In May, that jumped to over 800 GB and this month is approaching 1 TB! We have had no changes in equipment or lif

I have been trying to activate my Xfinity now gateway for 2 days. The app will not connect. I have tried restarting My phone and uninstalling and reinstalling the app and it still will not connect. My phone is connected to data well enough to make this post, so the problem is with the app. I need he

When I replaced my modem last month my internet data usage stopped working. I was on with a live Xfinity Assistant last night and they assured me that my new modem was activated and provisioned correctly, yet today nothing has changed with my internet data usage. Other than this everything works fin

I have been trying to transfer my account for about a month and I still haven’t received the form to fill out. I got charged for this month even though I don’t live at the address anymore, if I can’t get this sorted soon I am going to cancel my entire plan.

I received a new cable box, XG1v4-A and keep getting an RDK03009 error code - No Signal. I have restarted the box numerous times and swapped out the cables but still no signal. I plug in the original box and everything works. Does anyone know what is going on or have a suggestion?

I need to cancel service. I understand from reviewing the forum that I must post here before being given access to direct messaging. Please confirm or provide alternative instructions. Thank you.

I received a phishing email from "Xfinity" and I followed the directions from the Xfinity site to report it. I forwarded the message with the subject line of "Phishing Email" to the abuse@comcast.net address, but the mail server gave me a "Non-Delivery Report." So the question is why is Xfinity tell

Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up. We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.

hi, how can I access my email account? thanks

After starting on a new Gig Speed plan (1100 Mbps download / 300 Mbps upload) and acquiring a new Coda56 modem, I am getting the advertised download speed of approximately 1100 Mbps, but my upload appears to be capped at around 40 Mbps. I have read on this forum about others who have had a similar p

i need to report an inappropriate agent in chat, very rude. dismissive, just absolutely never experienced this before

I’m still getting cable burying email updates even after calling and canceling. I tried to chat with the bot and it says I still have the ticket open. Someone came the other day to flag my yard. I don’t want anyone to dig up the yard, the internet issue I was having is fixed after exchanging the gat

Hello, I would like to request the cancellation of my Xfinity service. I am unable to access the Xfinity app, and since I have moved overseas, I no longer have a U.S. phone number to contact support directly. Please let me know the steps I need to follow to complete the cancellation process. Thanks!

Hi! I'm trying to find out if the Gigabit X2 and the XB10 modem are available in my area yet? { Edit personal Informatiion}

I'm incredibly frustrated with my recent experience with Xfinity Mobile. A month ago, I received their mail offer of the "one free line for one year" promotion. Later, I decided to transfer my number to Xfinity Mobile through online chat with an Xfinity Agent. During the online chat, I specifically

I have been trying to get this billing issue resolved all day and no success.. AI assistant cannot help with the issue and I NEED my services restored.. I tried calling the “customer service” number and STILL THE ISSUE HASNT BEEN RESOLVED. Where can I SPEAK to a REAL PERSON who can HELP me get this

Last Friday, I experienced an outage. When Xfinity let me know that service was back online, I was no longer able to access wifi. Since Friday, I have tried to receive help from the "Assistant" which is incredibly limited and frustrating. I've texted with multiple techs and, when I've lucked into it

My Getting Started Kit appears to have been delivered on Friday, June 27th. I was not home at the time of delivery and it appears to have been stolen. I am happy to stop by a retail Xfinity location to pick up a new device if possible.

Since Christmas, our gateway has been constantly failing to keep IPv4 addresses assigned to computers within the wifi LAN. We are using the XB7 gateway and two xfinity pods (no non-Comcast equipment), and while the Xfinity app swears that we are up and functioning at 100%, only IPv6 address on the i