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Affordable Connectivity Program

Good morning. I received an e-mail yesterday about a program to assist with internet costs for up to $30/month per household.  Here is the text of the first part of the e-mail... You could get $30 a month toward Internet service through the Affordable Connectivity Program Confirm your elig

Question

 • Customer Service

368

3

0

Accepted Solution

Hmm, the page didn't load correctly

Hey there, every time I login in the xfinity website, I cannot access my account. The page (https://customer.xfinity.com/?beta=1) shows only Hmm, the page didn't load correctly Refresh page However after click reference page, the page doesn't show any changes. I thought this is because I didn't

Question

 • Sign-In and Account Management

9.3K

57

Accepted Solution

Download speed randomly dropping to nothing

I have had 500mb service with Xfinity for 4 years other than couple line services up stream that caused an area outage I have had no network problems at my home using a DOCSIS 3.0 modem Arris SB8200 all those years. I contacted Xfinity to renew my plan and decided to go for 1200mb plan. Shortly afte

Question

 • Your Home Network

51

4

0

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Can't add mail account in Xfinity Connect

My husband and I have a joint email account [primary account], but I also have a separate comcast.net mail account that I use for personal emails. Until yesterday, I was able to monitor both at one time when logged in - I had used the "Add mail account" button to put both in the same nav list. But y

Question

 • Email and Web Browsing

357

8

0

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XB8 order request

I would like to place an order for the XB8 router. (Edited: Due to PII posted) Thank you for your assistance.

Question

 • Customer Service

33

1

0

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XB8

I have been in a store and talked to customer service on the phone and keep getting different answers. I would like the XB8 gateway, I have 1.2 gig internet and still using the XB6. I tried the XB7 and got worse internet speeds. I am at least getting 600mb speeds on the XB6, when I tried the XB7 it

Question

 • Customer Service

344

3

0

Accepted Solution

Not getting higher speed after upgrade.

Hi! I'm a longtime customer and recently upgraded my speed from 70/5 to 300/10.  I'm currently getting about 80/6 (according to Ookla and the speed test on this site) which is the same speed I was getting before the service change.  I'm using a Linksys AC1900 (EA7450) router and a Motorol

Question

 • Your Home Network

49

1

0

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Dynamic Public IPs

How many Dynamic Public IPs can one get in residential bridge mode?

Question

 • Your Home Network

32

2

0

Accepted Solution

Outage

Can anyone provide me with any information on how long the outage will be in my area? I live in Lansing, Michigan, and there has been an outage in the area for 2 days now with no updates.

Question

 • Customer Service

71

2

0

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Internet getting started kit hasn't shipped

My getting started kit is supposed to arrive tomorrow, but it still hadn't shipped.

Question

 • Customer Service

27

2

Accepted Solution

Charge for a Cancelled Account that was Transferred

Last year I purchased a home and set up a new service at the home, which was to be a transfer of my existing service from my apartment. This was not processed correctly by Comcast agents (likely because it HAD to be set up via chat) and I am being charged for an "early-service cancellation" in erro

Question

 • Billing

14

2

0

Accepted Solution

My info wrong on recipient caller id

Hi I got a new number yesterday for xfinity mobile and when I call, the recipient's caller id shows the name of a local hospital, not me. Can this be updated/fixed/changed ? Calls and texts can be denied if the recipient doesn't know the caller is me. Thanks.

Question

 • Xfinity Mobile

148

2

0

Accepted Solution

My Bill

I'am beining charged for double play includes digital starter. that i turn in and recieved a box # paqTO1184845 TO REPLACE. WHY??

Question

 • Billing

18

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0

Accepted Solution

3 Day Outage

I am on day 3 of an internet outage. There is no estimated time of repair and no matter what I try I cannot connect to a person to get any more information. We do not have good reception or live near a hotspot. We homeschool and work from home. I really need to know what to expect as far as getting

Question

 • Customer Service

35

2

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Unlimited data

I need to add unlimited data to my plan

Question

 • Customer Service

17

2

0

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Voicemail is not enabled for this number

Why is "Voicemail is not enabled for this number" showing and can this be changed?

Question

 • Home Phone Features

53

2

0

Accepted Solution

Meet the Press replaced with Access Hollywood on WGAL

What happened to the usual programming on WGAL 8 (Channel 3 on Xfinity in my location)? I expect to watch Meet the Press at 10:00 a.m. on Sunday morning.  Today I found Meet the Press missing and replaced with Access Hollywood.  So, what happened here?  Is this an NBC network change,

Question

 • Channels and Programming

28

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Download not showing returned on dvr

I returned a download this morning and it is still showing on my tablet but there are no downloads when you look.

Question

 • Xfinity Stream App

14

1

0

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One downstream channel with very low power and high correctable

I'm having intermittent internet issue so I took a look router status page and I found one downstream channel marked as "Other" with very low power and high correctable. Is this normal? or I should ask a tech to take a look?

Question

 • Your Home Network

48

4

0

Accepted Solution

Closed

Wyze cam connects to pod, need to connect to main router

I have 3 wyze cams, 1 cam is having issues going offline. I discovered (by Mac address) that the cam is connected to the pod 3 rooms away. The main router is 1 room away. How to I reconnect to the closer router? There is another cam in the same room about 6 feet away that is connected to the main ro

Question

 • Your Home Network

25

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