Good morning. I received an e-mail yesterday about a program to assist with internet costs for up to $30/month per household.  Here is the text of the first part of the e-mail... You could get $30 a month toward Internet service through the Affordable Connectivity Program Confirm your elig

Hey there, every time I login in the xfinity website, I cannot access my account. The page (https://customer.xfinity.com/?beta=1) shows only Hmm, the page didn't load correctly Refresh page However after click reference page, the page doesn't show any changes. I thought this is because I didn't

I have had 500mb service with Xfinity for 4 years other than couple line services up stream that caused an area outage I have had no network problems at my home using a DOCSIS 3.0 modem Arris SB8200 all those years. I contacted Xfinity to renew my plan and decided to go for 1200mb plan. Shortly afte

My husband and I have a joint email account [primary account], but I also have a separate comcast.net mail account that I use for personal emails. Until yesterday, I was able to monitor both at one time when logged in - I had used the "Add mail account" button to put both in the same nav list. But y

I would like to place an order for the XB8 router. (Edited: Due to PII posted) Thank you for your assistance.

I have been in a store and talked to customer service on the phone and keep getting different answers. I would like the XB8 gateway, I have 1.2 gig internet and still using the XB6. I tried the XB7 and got worse internet speeds. I am at least getting 600mb speeds on the XB6, when I tried the XB7 it

Hi! I'm a longtime customer and recently upgraded my speed from 70/5 to 300/10.  I'm currently getting about 80/6 (according to Ookla and the speed test on this site) which is the same speed I was getting before the service change.  I'm using a Linksys AC1900 (EA7450) router and a Motorol

How many Dynamic Public IPs can one get in residential bridge mode?

Can anyone provide me with any information on how long the outage will be in my area? I live in Lansing, Michigan, and there has been an outage in the area for 2 days now with no updates.

My getting started kit is supposed to arrive tomorrow, but it still hadn't shipped.

Last year I purchased a home and set up a new service at the home, which was to be a transfer of my existing service from my apartment. This was not processed correctly by Comcast agents (likely because it HAD to be set up via chat) and I am being charged for an "early-service cancellation" in erro

Hi I got a new number yesterday for xfinity mobile and when I call, the recipient's caller id shows the name of a local hospital, not me. Can this be updated/fixed/changed ? Calls and texts can be denied if the recipient doesn't know the caller is me. Thanks.

I'am beining charged for double play includes digital starter. that i turn in and recieved a box # paqTO1184845 TO REPLACE. WHY??

I am on day 3 of an internet outage. There is no estimated time of repair and no matter what I try I cannot connect to a person to get any more information. We do not have good reception or live near a hotspot. We homeschool and work from home. I really need to know what to expect as far as getting

I need to add unlimited data to my plan

Why is "Voicemail is not enabled for this number" showing and can this be changed?

What happened to the usual programming on WGAL 8 (Channel 3 on Xfinity in my location)? I expect to watch Meet the Press at 10:00 a.m. on Sunday morning.  Today I found Meet the Press missing and replaced with Access Hollywood.  So, what happened here?  Is this an NBC network change,

I returned a download this morning and it is still showing on my tablet but there are no downloads when you look.

I'm having intermittent internet issue so I took a look router status page and I found one downstream channel marked as "Other" with very low power and high correctable. Is this normal? or I should ask a tech to take a look?

I have 3 wyze cams, 1 cam is having issues going offline. I discovered (by Mac address) that the cam is connected to the pod 3 rooms away. The main router is 1 room away. How to I reconnect to the closer router? There is another cam in the same room about 6 feet away that is connected to the main ro