Visitor
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1 Message
Request to Cancel My Xfinity Service
Hello,
I would like to request the cancellation of my Xfinity service.
I am unable to access the Xfinity app, and since I have moved overseas, I no longer have a U.S. phone number to contact support directly.
Please let me know the steps I need to follow to complete the cancellation process.
Thanks!
Accepted Solution
XfinityRay
Official Employee
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3K Messages
14 days ago
Thank you for working with our team to get the account taken care of, @user_sqy3wm! I hope you get settled in quickly at your new place and that the move has been as stress-free as possible!
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XfinityKei
Official Employee
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1.7K Messages
23 days ago
@user_sqy3wm Thanks for reaching out to our team for help with your account changes. We are here to help! Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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