Xfinity Mobile: A Promotional Nightmare and Customer Service Letdown

I'm incredibly frustrated with my recent experience with Xfinity Mobile.

A month ago, I received their mail offer of the "one free line for one year" promotion. Later, I decided to transfer my number to Xfinity Mobile through online chat with an Xfinity Agent. During the online chat, I specifically confirmed the promotion would be applied to my new Unlimited Premium Plan. The agent repeatedly assured me it was added, and I even requested a transcript of our conversation for my records.

To my shock, my first bill arrived yesterday, charging me the full $55 for the plan.

I've spent hours today chatting with multiple Xfinity Mobile agents, all of whom initially claimed the promotion wasn't applied. Even after I provided the original chat transcript proving the agent's promise, not a single agent acknowledged Xfinity Mobile's error.

Their "solutions" have been insulting: a $40 one-time "Goodwill Credit" from one agent, and a discounted smartwatch from another. This is ridiculous. I don't want partial credits or gadgets; I simply want the promised free line promotion applied to my account.

After hours of back-and-forth with five or six agents, my issue remains unresolved. This is, without a doubt, the worst experience I've ever had with a mobile provider. As a loyal Xfinity internet customer for 12 years with no prior issues, I'm shocked by how terrible their mobile service is. It feels like a complete scam, and I'm sharing my experience here to warn others. Please think twice before trusting Xfinity Mobile's promotions.