Visitor
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1 Message
Cancel cable burying
I’m still getting cable burying email updates even after calling and canceling. I tried to chat with the bot and it says I still have the ticket open. Someone came the other day to flag my yard. I don’t want anyone to dig up the yard, the internet issue I was having is fixed after exchanging the gateway at Xfinity store. How do make sure cable burying is cancelled?
Accepted Solution
XfinityBillie
Official Employee
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3.5K Messages
28 days ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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112.1K Messages
28 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.5K Messages
28 days ago
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