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Visitor

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1 Message

Wednesday, July 2nd, 2025 4:44 AM

Cancel cable burying

I’m still getting cable burying email updates even after calling and canceling. I tried to chat with the bot and it says I still have the ticket open. Someone came the other day to flag my yard. I don’t want anyone to dig up the yard, the internet issue I was having is fixed after exchanging the gateway at Xfinity store. How do make sure cable burying is cancelled?

Accepted Solution

Official Employee

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3.4K Messages

1 day ago

 

NikWil Thank you for taking the time to reach out to us here on our Xfinity Forums. I can appreciate not wanting any unnecessary digging in your yard. I'm happy to take a look and see how we can further assist. To get started, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

Expert

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111.4K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.4K Messages

22 hours ago

 

NikWil Thank you again for taking the time to reach out to us here on our Xfinity Forums. I'm happy we were able to take care of your concerns and cancel that appointment for you. Have a wonderful rest of your week. 

 

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