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user_mb3u7i
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Thursday, March 6th, 2025 12:49 AM

Need REAL CUSTOMER SUPPORT!!!

I have been trying to get this billing issue resolved all day and no success.. AI assistant cannot help with the issue and I NEED my services restored.. I tried calling the “customer service” number and STILL THE ISSUE HASNT BEEN RESOLVED. Where can I SPEAK to a REAL PERSON who can HELP me get this issue resolved?

Question

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Updated 

6 days ago

75

3

Accepted Solution

XfinityJorge

Official Employee

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2.3K Messages

4 months ago

 

user_mb3u7i Thank you so much for using our Forums to contact our Team and we are here to help make sure you get the help you need. To get started can you send us over a DM with your name and address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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user_mb3u7i

4 Messages

Good night.. I have already sent a message to Xfinity customer support, but thank you for responding I’ll send another message 

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4 months ago

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user_mb3u7i

4 Messages

4 months ago

I have a billing issue and the Xfinity AI assistant is not helping to resolve the issue, so I would like to speak with a REAL Representative to get this issue resolved please.

Note: This comment was created from a merged conversation originally titled Need to talk to a real customer service agent

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user_6sap3v

Visitor

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1 Message

6 days ago

I’m having same issue it’s a joke ai tries to help but can’t and doesn’t provide the right guidance or phone number options to connect with a real tech or actual person to speak with to resolve any of my issues 

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XfinityMarcus

Official Employee

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1.6K Messages

user_6sap3v thank you for using the Xfinity Community Forums page to reach out today. I understand that you have some technical concerns that require assistance and would be happy to assist you. What exactly did you need to address today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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