Need REAL CUSTOMER SUPPORT!!!

I have been trying to get this billing issue resolved all day and no success.. AI assistant cannot help with the issue and I NEED my services restored.. I tried calling the “customer service” number and STILL THE ISSUE HASNT BEEN RESOLVED. Where can I SPEAK to a REAL PERSON who can HELP me get this issue resolved?

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityJorge

Official Employee

•

2.5K Messages

7 months ago

user_mb3u7i Thank you so much for using our Forums to contact our Team and we are here to help make sure you get the help you need. To get started can you send us over a DM with your name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

1

0

U

user_mb3u7i

4 Messages

Good night.. I have already sent a message to Xfinity customer support, but thank you for responding I’ll send another message

7 months ago

0

U

user_mb3u7i

4 Messages

7 months ago

I have a billing issue and the Xfinity AI assistant is not helping to resolve the issue, so I would like to speak with a REAL Representative to get this issue resolved please.

Note: This comment was created from a merged conversation originally titled Need to talk to a real customer service agent

0

U

user_6sap3v

Visitor

•

1 Message

3 months ago

I’m having same issue it’s a joke ai tries to help but can’t and doesn’t provide the right guidance or phone number options to connect with a real tech or actual person to speak with to resolve any of my issues

1

0

XfinityMarcus

Official Employee

•

1.9K Messages

user_6sap3v thank you for using the Xfinity Community Forums page to reach out today. I understand that you have some technical concerns that require assistance and would be happy to assist you. What exactly did you need to address today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

T

Techguy2012

Visitor

•

2 Messages

2 months ago

Is there no real person I can reach out to for help? 15 years ago Comcast customer service was atrocious. The AI now is exponentially worse than then.

I need a breathing, thinking, human to verbally detail exactly why my bill was increased without any consent from me. Then, further explain how I was charged a price that doesn't fall under any offered service plan pricing rates. After those 2 conversations are had, maybe elaborate on the Xfinity essentials plans & if I qualify. Bc over $100 for Internet speeds ¼ the speeds I pay for is unacceptable. Just like the absurdity of how difficult contacting support was/has become.

1

0

XfinityQue

Official Employee

•

132 Messages

@techguy2012 - Hi and thanks for reaching out. I understand your frustrations, and you absolutely deserve clear answers. You can reach out to us directly by sending us a direct message

with your full name and service address. From there I can complete account verification and truly dig into what is happening with your account and services.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

0

jalamills

Visitor

•

1 Message

2 months ago

It's impossible to speak to a technical support rep. My upload speed drops to as low as 2.0 mbps. I've been with xfinity for over 20 years, but I'm ready to move on to an alternative provider.

1

0

XfinityLinda

Official Employee

•

2.2K Messages

@jalamills Thank you for connecting with us about speaking with support. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

0

Billing

user_mb3u7i

Need REAL CUSTOMER SUPPORT!!!

XfinityJorge

user_mb3u7i

user_mb3u7i

user_6sap3v

XfinityMarcus

Techguy2012

XfinityQue

jalamills

XfinityLinda

New to the Community?