Visitor
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1 Message
Phishing emails
I received a phishing email from "Xfinity" and I followed the directions from the Xfinity site to report it.
I forwarded the message with the subject line of "Phishing Email" to the abuse@comcast.net address, but the mail server gave me a "Non-Delivery Report."
So the question is why is Xfinity telling the customers to forward the emails, but their own mail server is rejecting the emails being reported?
XfinitySeth
Official Employee
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199 Messages
5 hours ago
Good day user_t5ekye! Thank you very much for sharing your experience here in our community forums, and we even more so appreciate you doing your part in helping us fight phishing emails by reporting what you received 👍
You had the correct line of thinking and as of now the abuse@comcast.net should still be active and taking in new emails. The issue may be because you attempted to forward the email directly to the address, as opposed to composing a new email itself with some information we request. I'd recommend copying the email address directly from Xfinity.com/terms/abuse, as well as including the requested information listed. Efforts like this go a long way in helping us further improve our own protections, and we can't thank you enough for your asistance!
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