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dscheidt
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3 Messages

Thursday, May 15th, 2025

Is the Gigabit x2 service and XB10 available in my area yet?

Hi!

I'm trying to find out if the Gigabit X2 and the XB10 modem are available in my area yet?

{ Edit personal Informatiion}

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19 days ago

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XfinityOrlandoM

Official Employee

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2.2K Messages

2 months ago

@dscheidt

 

Thanks for adding the post, if you go to this link and put in your address https://www.xfinity.com/broadband-labels it will show you if your area has been upgraded to the new generation speeds , You will see the higher upload speeds for each plan and you would see the Gigabit x2 2.1 Gbps/300 Mbps & the Gigabit x10 10 Gbps/10 Gbps

If you're not seeing those speeds or the higher upload speeds that means your area has not been upgraded to the new generation speeds https://www.xfinity.com/network

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mrandygets1

Contributor

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25 Messages

I have the X2 internet plan. And I only get speed of 1500-1600mbps. I have had numerous tech visits and they all say the samething. They dont see any issues. I mean why am I pay for 2100mbps.? I dont get anywhere close to that speed. HELP

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2 months ago

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XfinityRaf

Official Employee

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1.1K Messages

Good afternoon @mrandygets1. Are you running these speed tests on a hardwired connection directly to the modem? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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willy123456

Visitor

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1 Message

I have X-2 service. How do receive an XB10 modem?

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19 days ago

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XfinityQuemekia

Official Employee

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330 Messages

Greetings @willy123456 I hope the day and weather has been treating you nicely. Thank you for taking the time to post here on our Xfinity Community Forum.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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