Visitor
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7 Messages
KBS America (Channel 197)
Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up. We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.
Accepted Solution
paddster7
Visitor
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7 Messages
5 days ago
I communicated with Xfinity Support through the Direct Messaging as indicated. This is what they told me,
Noted on the last page of your May 5th billing statement it says, "TV Update: Effective June 25, 2025, KICU-KBS will no longer be available on Xfinity." We apologize for the inconvenience.
So, it looks like the KBS America on Channel 197 is gone. They could not say whether it was coming back.
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XfinityAbby
Official Employee
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316 Messages
10 days ago
Hello @paddster7. Thank you for reaching out on our Community Forum. It looks like that channel may have moved to a different channel number. I would love to take a look for you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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