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paddster7
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7 Messages

Wednesday, June 25th, 2025

KBS America (Channel 197)

Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up.  We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.

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2 days ago

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paddster7

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7 Messages

18 days ago

I communicated with Xfinity Support through the Direct Messaging as indicated.  This is what they told me,

Noted on the last page of your May 5th billing statement it says, "TV Update: Effective June 25, 2025, KICU-KBS will no longer be available on Xfinity." We apologize for the inconvenience.

So, it looks like the KBS America on Channel 197 is gone.  They could not say whether it was coming back.

3

user_kvcusk

Visitor

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2 Messages

The "inconvenience" is paying for hundreds of channels we never watch and you dropping one of the few channels we DO watch! You are making it very easy to drop Xfinity now. Please put KBS American back on Xfinity - you are excluding a large audience. 

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5 days ago

user_yhribd

Visitor

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3 Messages

lol can’t even give your comment a “thumbs up” vote

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5 days ago

XfinityMatthew

Official Employee

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471 Messages

Hello user_kvcusk ,  Unfortunately at this time we no longer have a contract to carry that channel. We have no further update on any contract negotiations or a timeline for it to be restored at this time. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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XfinityAbby

Official Employee

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365 Messages

23 days ago

Hello @paddster7. Thank you for reaching out on our Community Forum. It looks like that channel may have moved to a different channel number. I would love to take a look for you. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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paddster7

Visitor

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7 Messages

I followed your instructions and am in the direct messaging window.  I entered my query there, but am not receiving any response.  Can you tell me how long I should wait?  Thanks!

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23 days ago

0

user_y0keap

Visitor

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1 Message

I too am looking for the KBS Channel 197.  It works in Concord CA but not in Walnut Creek CA.  What's going on? 

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23 days ago

XfinityArmand

Official Employee

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2.2K Messages

Thank you so much for letting us know @user_y0keap!  Were you able to find the network in your line-up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

user_jlrj07

Visitor

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2 Messages

CKorean Ch. Just stopped? No warning?right in the middle of a series

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5 days ago

0

user_rcgee1

Visitor

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1 Message

I am also not seeing ch 197 for KBS. I am located in San Francisco. When will this be resolved?

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5 days ago

user_kvcusk

Visitor

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2 Messages

5 days ago

WE WANT OUR KBS AMERICA BACK!!!! WE WATCHED IT EVERYDAY!! I'LL TRADE FOX NEWS FOR KBS!! 

0

user_yhribd

Visitor

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3 Messages

5 days ago

Honestly, if you are unable to bring back KBS America you are one step closer to making expensive Xfinity cable TV, functionally obsolescent for our needs, and making easier to change to much less expensive options for our tv viewing

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user_yhwnxa

Visitor

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1 Message

4 days ago

Kbs America needs to come back please.  

0

user_8uecxm

Visitor

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2 Messages

4 days ago

I don’t know why 197 is gone.

You can still watch it at 36-2 (KBSA) using your TV antenna (INPUT).

(edited)

1

user_yhribd

Visitor

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3 Messages

What brand/model tv antenna are use using?

I have a tv with antenna but don’t get 36.2 and from what I can tell I should have a 

“Good” signal and should be able to get that station.

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4 days ago

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