U

Visitor

 • 

1 Message

Wednesday, July 2nd, 2025 7:04 PM

to xfinity support

i need to report an inappropriate agent in chat, very rude. dismissive, just absolutely never experienced this before

Accepted Solution

Official Employee

 • 

1.6K Messages

2 days ago

user_e028z6 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have come across a less than savory experience and would like to help. Can you send me a direct message so that we can take a look at this issue together?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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