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recurring error RDK-03036 when using MOCA adapters
Hi, I have Xfinity cable with: - five TV cable boxes (XiD-c, xfinity.com/x1, Model CiSCO CDX01ANI) - xFi Gateway. The gateway is MOCA-enabled. I added three Hitron Bonded MoCA 2.5 Adapters (1 Gbps Ethernet, 2.5 Gbps Over existing Coax Cable) from Amazon: https://www.amazon.com/Hitron-Ethernet-existi
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Your Home Network
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xfinity stream beta error tvapp-00331 on Roku
For months we have frequently received "Attempting to Resume, We've run into a problem while streaming" message after fast-forwarding a recorded program on the xfinity beta app on the Roku devices attached to 3 TVs. After about a minute, another message appears, "This Video Cannot Be Played" with er
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Xfinity Stream App
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XFINITY XR11 setup code for sony bravia tv model kdl-46s2010
We have an old Sony Bravia TV Model KDL-46S2010. The XR11 was paired to it by an xfinity technician. It lost it's pairing and trying all of the Sony codes in the manual does work. Is there a more model specific code guide? or some other troubleshooting.
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X1
@drapcho wrote: We recently installed the Xfinity TV Streaming App "Beta" on a new Samsung Smart TV to stream our Xfinity cable subscription via Wifi. The app will not stream live local channels (ABC, CBS, NBC) and won't stream some live random subsc
Receiving Error TVAPP-00281 using Samsung Smart TV // local channels
We recently installed the Xfinity TV Streaming App "Beta" on a new Samsung Smart TV to stream our Xfinity cable subscription via Wifi. The app will not stream live local channels (ABC, CBS, NBC) and won't stream some live random subscription channels. Although our local PBS channel streams without a
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We are having the 03033 error problem and cannot watch tv. Thought it was our side and changed out box. We have been watching on 2 joeys for 2 months because of that error code. New box installed today and within 15 minutes of install, s
RDK-03033 Errors
About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what
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Error code Tv app-0014
Can’t stream to google hub
I can no longer stream to my google hub via iPhone or Samsung tablet. When will this be fixed?
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Hi there, @user_u19nie! Are you unable to access the Xfinity Stream app on your TV? Are you receiving an error message or an error code?
Requesting technician to come you my house
Hi need a tech to come home my house to repair my slow internet. I will pay the fee.
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Good morning, @user_7346c6, and thank you for reaching out through our Community Forum for assistance with the error code you were seeing recently. I wanted to reach out to you and see if you were still experiencing this error. If so, please send me
Error Code ENT-22013
I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?
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Good morning, @user_14a88a, and thank you for reaching out through our Community Forum for assistance with the error code you were seeing recently. I wanted to reach out to you and see if you were still experiencing this error. If so, please send me
Error Code ENT-22013
I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?
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No error codes or error messages...I just uninstalled the app and reinstalled. That worked! Thanks, recordings now play. THANK YOU!
DVR recording won't play on Stream
I have a Toshiba Fire TV. Have used Stream on it for months. Recently any recorded shows will not play on this TV. When I select the the show to watch it only gives the options to "Delete Recording" or " Go to Recordings". I can watch the recorded shows on my iPad via the Stream app, but not on the
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Why do I have to enter a security code every time I log in to email?
Every time I log in to my comcast mail, I have to enter a security code sent via text. Sometimes I have to enter the security code, re-enter my password, and then I get another security code. Yes, I have clicked "not to ask again on this browser" and "stay logged in."
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Lagoonies Did you get the boxes as a Self Install Kit (SIK)? If so, have you called the activation number: 855-OK-BEGIN Which box (dvr or terminal) is giving you troubles? Do you see XRE/RDK error codes?
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot
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X1 Main DVR Box Model AX013ANM Error RDK-03030
I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good. I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times. Once it sa
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Customer Service
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Password reset error
3 days ago I tried to log into my primary email account. When I did was prompted with ‘reset your xfinity password’. After entering my address, last 4 of ssn and birthday the following error displays: Sorry, we ran into a problem. Please give us a minute and then try again. I have work with online c
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Wireless Cable Box “New” Error Message
On 2/20/2025 when attempting to use the voice remote to change to MAX I received a message on tv screen Oops... Unfortunately this feature is not working. Our engineers are hard at work to resolve this problem. Your Xfinity crummy troubleshooting app does not even address this error message, thus I
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X1
Hi, @polecat2. Thank you for taking the time to share your experience with us. Are you getting any error codes or error messages when the content freezes?
Xfinity Stream App Recorded Shows Freezing
The last 3 shows in a row that I’ve recorded and tried to watch on my iPad with the Xfinity Stream app freeze at some point and I can only hear audio while the picture freezes. This has happened a lot in the past but is getting too frequent now. The app is clearly not functioning correctly to be usa
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Bruce's suggestions would be valid if we didn't want to be caught watching Fox channels so we unplug the box and sneak off to the far corners of our homes and plug it back in to a long cable with a poor connector. Of course, then it would happen to a
Fox News channel not working correctly
Pixelated and sound cutting in/out. Replaced the cable box but this is the only channel it happens with. Suspicious that this is not really a technical issue but a deliberate action. Similar posts seems to have been archived. Anyone explain how to fix or how to escalate. Thanks.
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Cable modem dropping for 30 seconds. Millions of OFDM Errors
For the past couple of weeks my internet connection has been unstable with multiple drops an hour for about 30 seconds. The log of my Motorola mb8611 cable modem shows error code 16 which is described on the forums as DS OFDM profile failure FEC errors were over limit on one of the assigned downstre
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Your Home Network
@Abhiperumalla1 Thanks for reaching out, wit the error code your getting there may be a issue with the Xumo service being added to your account at your new location, go ahead and send me direct message with your name address to get started.
XfinityOrlandoM
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Flex not working in new home
Moved homes and now the Flex shows the welcome screen (Welcome, Bievenido, Bienvenue) then changes to three dots cycling through and then ends saying “something is not right”. It says “XRE:00250” I've restarted this three times now with no success. It has been cycled re-started 3x and un-plugged wai
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