Hey there, user_3o8xpi, thanks for reaching out through Xfinity Forums regarding the Fawesome app! We definitely want to ensure you have access to the apps you enjoy. What issues are you having with the app? Are you getting an error message?
No reply. Why can’t they fix the issue after two weeks. It is a third party app the provide but can’t fix problem?? Fixing to disconnect my service. Not getting what I pay for.
Thanks for confirming those details user_3o8xpi. We want to get this issue resolved for you as we do not want to lose you as a customer. I would like to take a deeper look into your account.
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I have already talked to support on two different days and they are no help. Said because it’s a third party app they can’t do anything about if that’s the case why do they offer it in their apps. All other ones work
Xfinity has done nothing to correct this problem no matter how many calls I have made. Told me there is nothing they can do and I asked for number at corporate and they said someone would call me in 20-30 minutes and I’ve been waiting for the call back for a week. All they do is say talk to your assistant which does nothing
XfinityJeniece
Official Employee
•
2.3K Messages
1 month ago
Hey there, user_3o8xpi, thanks for reaching out through Xfinity Forums regarding the Fawesome app! We definitely want to ensure you have access to the apps you enjoy. What issues are you having with the app? Are you getting an error message?
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user_3o8xpi
6 Messages
1 month ago
Xfinity has done nothing to correct this problem no matter how many calls I have made. Told me there is nothing they can do and I asked for number at corporate and they said someone would call me in 20-30 minutes and I’ve been waiting for the call back for a week. All they do is say talk to your assistant which does nothing
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