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Abhip1
1st Topic

Visitor

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1 Message

Monday, June 30th, 2025

Flex not working in new home

Moved homes and now the Flex shows the welcome screen (Welcome, Bievenido, Bienvenue) then changes to three dots cycling through and then ends saying “something is not right”.  It says “XRE:00250”

I've restarted this three times now with no success.  It has been cycled re-started 3x and un-plugged waited and then restarted 2x.

Question

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Updated 

19 days ago

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DreamSayerZ

Problem Solver

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871 Messages

21 days ago

@Abhiperumalla1 Check the Xfinity app to see if the Flex box is showing up on your account. If so, do a system refresh on that device. That may fix. If not, likely will need to be re-provisioned.

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XfinityOrlandoM

Official Employee

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2.2K Messages

19 days ago

@Abhiperumalla1 Thanks for reaching out, wit the error code your getting there may be a issue with the Xumo service being added to your account at your new location, go ahead and send me direct message with your name address to get started.

 

 

Here's the detailed steps to direct message us:

 

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  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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