drapcho's profile

New Poster

 • 

2 Messages

Sat, Jan 4, 2020 5:00 PM

Receiving Error TVAPP-00281 using Samsung Smart TV // local channels

We recently installed the Xfinity TV Streaming App "Beta" on a new Samsung Smart TV to stream our Xfinity cable subscription via Wifi. The app will not stream live local channels (ABC, CBS, NBC) and won't stream some live random subscription channels. Although our local PBS channel streams without any issues. The error code we are receiving is TVAPP-00281.

 

Most channels stream with no problem. 

 

Any suggestions? It seems like Xfinity is purposefully not allowing the big national networks to stream.

Thanks.

Responses

Rustyben

Expert

 • 

24K Messages

1 y ago


@drapcho wrote:

We recently installed the Xfinity TV Streaming App "Beta" on a new Samsung Smart TV to stream our Xfinity cable subscription via Wifi. The app will not stream live local channels (ABC, CBS, NBC) and won't stream some live random subscription channels. Although our local PBS channel streams without any issues. The error code we are receiving is TVAPP-00281.

 

Most channels stream with no problem. 

 

Any suggestions? It seems like Xfinity is purposefully not allowing the big national networks to stream.

Thanks.


in the same home, connected to your own home wifi, use a smart phone/tablet and see if the channels are available there.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

2 Messages

1 y ago

 

@Rustyben in home, on home wifi, on the iphone, the streaming works and works on the local channels.

Rustyben

Expert

 • 

24K Messages

1 y ago


@drapcho wrote:

 

@Rustyben in home, on home wifi, on the iphone, the streaming works and works on the local channels.


There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here