xfinity stream beta error tvapp-00331 on Roku
For months we have frequently received "Attempting to Resume, We've run into a problem while streaming" message after fast-forwarding a recorded program on the xfinity beta app on the Roku devices attached to 3 TVs. After about a minute, another message appears, "This Video Cannot Be Played" with error tvapp-00331 and an icon to "Try Again." Trying again results in the same messages being displayed. This error never clears unless we start playback from the beginning.
This behavior does NOT occur on the two TVs that have xfinity devices attached to them. It also does not occur on my phone xfinity stream app. In fact, we can go to those TV's or my phone and resume play from where the ROKU xfinity stream app locked up with no issue.
For months I've read many posts from users who have had the same problem with no solution. Even posts that indicated that there might be a solution are closed with no resolution posted.
Please fix the stream app beta for ROKU or post possible solutions if there actually are any.