Xfinity Community Forum

xfinity stream beta error tvapp-00331 on Roku

For months we have frequently received "Attempting to Resume, We've run into a problem while streaming" message after fast-forwarding a recorded program on the xfinity beta app on the Roku devices attached to 3 TVs. After about a minute, another message appears, "This Video Cannot Be Played" with er

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So here's my experience: after lots of private messaging with multiple Xfinity employees on this forum -- answering the same questions repeatedly with all of them -- they have no solution to fix this issue. They say the are sending a refresh signal o

xfinity stream beta error tvapp-00331 on Roku

For months we have frequently received "Attempting to Resume, We've run into a problem while streaming" message after fast-forwarding a recorded program on the xfinity beta app on the Roku devices attached to 3 TVs. After about a minute, another message appears, "This Video Cannot Be Played" with er

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@XfinityRay I sent a direct message to Xfinity support as directed above 24 hours ago providing my name and address. When can I expect to receive assistance?

xfinity stream beta error tvapp-00331 on Roku

For months we have frequently received "Attempting to Resume, We've run into a problem while streaming" message after fast-forwarding a recorded program on the xfinity beta app on the Roku devices attached to 3 TVs. After about a minute, another message appears, "This Video Cannot Be Played" with er

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xfinity stream beta error tvapp-00331 on Roku

For months we have frequently received "Attempting to Resume, We've run into a problem while streaming" message after fast-forwarding a recorded program on the xfinity beta app on the Roku devices attached to 3 TVs. After about a minute, another message appears, "This Video Cannot Be Played" with er

U

What is the reason Xfinity hasn't released an update for the Roku Xfinity Beta app to fix this error we are all getting? This was reportedin October. Currently happening to me. Deleting the app etc. does not fix it.