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@user_alkqg7 Thanks for adding a post to the forum. Collection reports can be surprising. Does the record show an account number for the service and unpaid debt?
Sent to collections
I've been a xfinity customer for many years, always paid on time. Now I'm considering moving to another provider because I was taken to collections marked as from Comcast. It already hit my credit report and I never received mail or email or a phone call inregards to anything like it. My statements
Question
It sounds like you are having internet interruptions in your area, and I can see how that is a problem with the stability in your service @user_71rua4. This is not the experience we want you to have. Have you checked your Xfinity app to see if it's a
Internet connection
When will all of the disruptions of service in my area be resolved? I am a work from home employee and it is affecting my job
Question
@thorslund I appreciate you reaching out to us with these great questions before you move to your new apartment complex. We’ll need to remove your modem from your current account in order for it to work at the new address, and this will be hand
Transferring service.
Hi. Currently, I have xfinity service in my home, and I have my own modem. I am moving to an apartment. The apartment has xfinity for internet. Will my modem automatically work when I plug it in, or do I have to register something in my new location? I have not moved yet nor have I spoken with the a
Question
Hello tosilf thanks so much for taking the time out of your day and sharing your experience here on our Xfinity Forums. We'd love to help provide any additional information on the scheduled work. Please send a direct message by clicking
line burrial
3 times I've been told someone was coming out THAT DAY to burry cable lines outside. 3 times NOBODY came. Landscapers are going to be cutting through all the lines in the neighborhood, I'm sure of it. Mine is not the only house with new lines in the grass.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician appointment
I would like to set up an appointment to get a technician out to finish setting up my internet box.
Question
Bring back News channel 5on CBS or provide a rebate to our bill. Note: This comment was created from a merged conversation originally titled News Ch5
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancelling an old account
I need help cancelling an old account. I moved a few months ago and noticed that I was being autobilled for service additionally at my old residence address that I no longer live at in addition to the service at my current residence.
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Your financial disagreement with Scripps is going to cost you a lot of customers. Many people that I know who have paid for cable for years are disgusted with this, including myself. You're going to lose many clients to streaming platforms when you t
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Burn marks/potential fire
Two years ago when I moves into my apartment, Xfinity came and installed my modem for wifi. I left the modem where they put it, on the carpet in the corner of my living room. I am now moving out and there is a black burn mark around where the modem sat. I never would have thought to check it since t
Question
Please bring back scripps - Nbc and peacock are the main channels I watch. Well you be giving me a refund for all the days I can't access them? Note: This comment was created from a merged conversation originally titled Not getting Scripps channels
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Bring back Scripps stations! Note: This comment was created from a merged conversation originally titled Scripps network
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_dy7qbp, We can definitely take a look and see if it is something we can do. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the t
Adding fiance to my plan
Hello, I am a new customer with xfinity and I am trying to finalize the process of choosing a phone to access the benefit of the free phone line plus one additional. I am not approved to receive monthly billing, and wanted to add my fiance onto my plan as his credit is significantly better than mine
Question
Accepted Solution
user_cldgdc Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Property Easement Letter
I am in need of a letter from Comcast/Xfinity granting permission to rebuild our deck like-for-like in place of the old deck. The existing deck encroaches onto a 10' utility easement by 24 inches. The city will not grant a building permit without a release of all easement holders. I have contacted C
Question
Xfinity and Scripps need to get to a resolution soon! With what we already pay I don’t understand what the issue is. If this goes on much longer I will look for an alternative to Comcast/Xfinity. Note: This comment was created from a merged co
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_0azhsx Hi there! Thanks for using our Forums to contact us and our team is here happy to look into the status of your closed account. To get started can you shoot us over a DM with your name and address? We will be sure to go through all of this
Being charged after cancellation
I cancelled my internet service on March 10, and called back 2 more times after that when i realized my service was not cancelled. on March 10th i was told i would get a $50 refund. I even got an email stating they cancelled the service. However i guess they didnt cancel it correctly, so a few days
Question
I'm not getting any Scripts network programs at all. It's been 2 weeks Note: This comment was created from a merged conversation originally titled Problem
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_hyjafz Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
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Burn marks/potential fire
Two years ago when I moves into my apartment, Xfinity came and installed my modem for wifi. I left the modem where they put it, on the carpet in the corner of my living room. I am now moving out and there is a black burn mark around where the modem sat. I never would have thought to check it since t
Question