Xfinity Community Forum

Thank you so much for trying that link, @NolensvilleMo! The team will be in touch if they have further information or requesting further details after you have submitted the feedback. You may not hear from the team, but if you are needed for further

XfinityAdrienne

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11 hours ago

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Can non longer set up manual recordings

This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any

Question

user_bfbd67, Thank you for reaching out. I'm glad to hear you are looking to restart service. To confirm, is this your own personal modem, or an Xfinity gateway we provided?

XfinityVianney

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11 hours ago

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Deactivated service less than 90 days ago. Can’t reactivate modem

I deactivated my service less than 90 days ago. Modem is still attached to coax cable. I tried reactivating the modem last night and Xfinity can’t send signals. Modem isn’t receiving anything. Nothing has changed on my end, why wouldn’t they be able to reactivate the same modem that was just in serv

Question

Hello @user_x9wjm0! I can understand wanting to make sure you won't be charged for Peacock. Especially if you don't plan to use it. Based on you mentioning the stream store, it would appear this Peacock subscription is linked to your Xfinity Member

XfinityAldrik

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11 hours ago

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cancel my free peacock

I have been on a cycle of getting bounced around between peacock and xfinity. I dont want peacocktv to renew or bill me. I really wont watch and and just want to cancel it to make sure. I have followed steps to visiting stream store and removing it. But it won't let me go next. Please help. I though

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Outstanding Service from Jose!

I visited the Xfinity store yesterday, and honestly, I’ve never experienced customer service like this before. The store was closing at 7 PM, and I came in around 6:45 PM, but Jose was incredibly patient and helpful. He took the time to understand all of my issues, walked me through everything, and

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Customer Service

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Thanks Marty. Please get the technician scheduled.

user_yqcccr

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11 hours ago

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Underground conduit size

Hello. My existing Comcast service is an overhead cable and I am having new underground conduit(s) installed for a new service line to replace the overhead, plus a new service line serving an accessory dwelling unit that will be billed separately. Does Comcast/Xfinity have a minimum diameter prefere

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Resolution of final billing

I had a Comcast account for Internet service from 2008 - 2025 for our property at [Edited: "Personal Information"]. I cancelled it in 2005 as our property was uninhabitable after Hurricane Helene. When we were able to move back in in January 2026, I called Comcast and purchased Internet service agai

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Billing

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user_yqcccr Thanks for reaching out over our Xfinity Community Forums! You will need to have a technician scheduled to perform a site survey to see if a conversion of an aerial cable line to underground can be done at your location. The site visit is

XfinityMartyR

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11 hours ago

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Underground conduit size

Hello. My existing Comcast service is an overhead cable and I am having new underground conduit(s) installed for a new service line to replace the overhead, plus a new service line serving an accessory dwelling unit that will be billed separately. Does Comcast/Xfinity have a minimum diameter prefere

Question

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Charged for equipment I never received

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

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Billing

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Pay my bill for internet and cell phones in one money order to where?

I want to pay my cell phone bill and my internet with one money order how much do I owe?

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Billing

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@user_3iuizd Thanks for letting us know. We can have a resolution investigated. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right o

XfinityBenny

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11 hours ago

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How do I get this resolved?

I was promised by an agent that xfinity would pay off my remaining balance with Verizon if I switched over phone plans. So, I did, only to find out the next day that I was lied to. I've been given the runaround by multiple agents. Was promised a callback from a supervisor, only to get a call from so

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Under ground cable

When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.

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Customer Service

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cancel my free peacock

I have been on a cycle of getting bounced around between peacock and xfinity. I dont want peacocktv to renew or bill me. I really wont watch and and just want to cancel it to make sure. I have followed steps to visiting stream store and removing it. But it won't let me go next. Please help. I though

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Customer Service

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Internet

Live agent when is my service coming on

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Your Home Network

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@XfinityBenny I will be trying here in the next few days, and then I will come back with the result. Thanks

user_vqee29

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11 hours ago

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Help configuring ports. TECHNICIAN NEEDED

I need an escalation for an inbound IPv4 port-forwarding/NAT issue. My PC is 10.0.0.199 and my public IPv4 is [Edited: "Personal Information"]. TCP 47984 is confirmed LISTENING on 0.0.0.0 on the PC, and Windows Firewall explicitly allows TCP 47984. The Xfinity app has a TCP 47984 port forward assign

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I used the link posted further up in this correspondence by Adrienne. Can’t tell the exact address as the link just takes me to a feedback page on Xfinity.com.

NolensvilleMo

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11 hours ago

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Can non longer set up manual recordings

This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any

Question

user_w6ddc0 - Thank you for your feedback. Our team is here to help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Con

XfinityThomasA

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11 hours ago

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Lies by Xfinity

I am currently renting an apartment that requires Xfinity. The company has bad business practices. A supervisor advised me to miss work and holiday pay due to my internet was not working! I had to make several calls to get assistance. I was told, if I was unable to get it set up, I would not be char

Question

user_cvofox We appreciate you reaching out to us over our Xfinity Community Forums! You will need to have a technician scheduled to perform a site survey to see if a conversion of an aerial cable line to underground can be done at your location. The

XfinityMartyR

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11 hours ago

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Relocate Overhead Service Underground

I am starting a construction project where I will run conduit underground for my existing overhead service. How can I get a tech to come survey before I start?

Question

@user_vqee29 Thanks for adding a post. When this happens, delete the rule from the app. Once that is done, forget the network settings on the Xbox, and reboot the modem. Before connecting the Xbox again, add the port rule first, then connect the cons

XfinityBenny

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11 hours ago

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Help configuring ports. TECHNICIAN NEEDED

I need an escalation for an inbound IPv4 port-forwarding/NAT issue. My PC is 10.0.0.199 and my public IPv4 is [Edited: "Personal Information"]. TCP 47984 is confirmed LISTENING on 0.0.0.0 on the PC, and Windows Firewall explicitly allows TCP 47984. The Xfinity app has a TCP 47984 port forward assign

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Lies by Xfinity

I am currently renting an apartment that requires Xfinity. The company has bad business practices. A supervisor advised me to miss work and holiday pay due to my internet was not working! I had to make several calls to get assistance. I was told, if I was unable to get it set up, I would not be char

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Customer Service

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user_3sek1l, that would be great. Any and all details you can provide will help us investigate. I'll follow up here in a couple of days, but you can circle back if something comes up between then.

XfinityVianney

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11 hours ago

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The Tennis Channel

No audio only on The Tennis Channel on all home tvs and Xfinity app for several hours. Is anyone else having this issue?

Question