Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (438.5K)
Accepted Solution
Closed
Cancel TV Services
I want to cancel my TV services while keeping my Internet service. I’ve tried looking all over the website. The website is so slow by the time I get to where I need to go it routes me to a different area. I tried to set up a call the earliest call was for the weekend at 7:30 PM that is just ridiculo
Question
•
Customer Service
How to file a complaint
I have tried many times to get my bill corrected by chat, phone call and visiting the store, and it still has not been resolved. I am desperate to talk to a real person who can really help me. The issue is that there are three accounts at the same address, two houses and a tiny house. When the perso
Question
•
Customer Service
I have also restored factory defaults, erased WiFi memory, unplugged, etc. to no avail.
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
Question
I am having the same issue and now it is cutting off the fox news channel when there is no commercials.
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
Question
HP Officejet 4620 all in one printer, scanner, copy, fax
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
Question
Money taken out of my bank account without permission
My mobile phone was canceled in August but Xfinity took money out of my bank account in October but refused to refund me
Question
•
Billing
My question was not answered. I was asked to provide info using the Direct Message that I couldn’t find at page top as indicated. All the holes in my yard have either sunken or are mounded and I have no idea if or when these will be taken care
Need Improved Communication
My yard has been flagged, spray painted holes dug and left a mess since Oct. No flyer or letter to let you know what is happening, expected timeline, expectation for property to be returned to original state or what happens if there is damage etc. I just keep getting more flags and more paint and ha
Question
I'm sorry to hear that, @user_i75kyy. Could you share the make and model of the printer? I want to check and see if there may be any information available about it as it relates to the new modem.
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
Question
Unfortunately, splitting the bands did not work nor did changing the security level.
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
Question
Hello, @user_cuj3lc Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
$200 Gift Card Promotion
I signed up for the student xfinity plan and still haven't received the $200 prepaid card. I waited over 90 days and checked through the incentive tracker and the estimated qualification date has passed of when I should have received the card.
Question
user_45908u sorry to hear you are leaving us, I want to do everything I can to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering &ld
Schedule cancellation for end of February (request prorated credit if possible)
Hi Xfinity Support — I need to schedule a cancellation for my residential internet. Please set my disconnect date to Feb 29 (end of February). My billing date is around Feb 6 (I paid Feb 6). If my billing cycle runs to about Mar 6, and it’s allowed, I would prefer the disconnect date be Mar 1 with a
Question
@user_s236et I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
two weeks without service
I brought our mobile service over to xfinity 2 weeks ago and one of our lines is still not working. I have called in several times and get a different response to why our line is unable to have an esim added to a brand new Samsung phone bought from xfinity. First we were told the number did not port
Question
Buzzing at the entry point to the house
All connections from the TV to the Internet is buzzing at the entry point to the house
Question
•
Your Home Network
@user_j7f2m3 I'm glad everything is working now. I want to make sure it continues to run smoothly for you. Would you like me to check in with you at the end of the week in case you need any additional assistance?"
Cablecard Service
I've been successfully using a cablecard with an InfiniTV in suburban Chicago since 2012. On 2/15/2026 I noticed HD channels no longer worked but standard definition (SD) channels were fine. On 2/16/2026 SD no longer worked either. On 2/17/2026 I can now see some SD channels but they are very pixela
Question
$200 Gift Card Promotion
I signed up for the student xfinity plan and still haven't received the $200 prepaid card. I waited over 90 days and checked through the incentive tracker and the estimated qualification date has passed of when I should have received the card.
Question
•
Customer Service
Switch to Xfinity NOW
Question
•
Customer Service
@user_tetl0t I apologize for the inconvenience, we can certainly help with your account here. May I please ask that you send us a direct message with your full name and the service address to get started? To send a direct message:
XfinityEva
commented
5 hours ago
to the conversation:
0
2
I am trying to cancel xfinity, getting a lot of 404 page not found errors on their site. I don't have access to my phone today.
I keep going in circles. Why can I not just cancel this service online? It appears to want to schedule a callback. I don't have access to a phone today! I know congress has been working on this (making it as easy to cancel as it is to sign up). [Edited: "Political/Profanity"] This is ridiculous that
Question