Xfinity Community Forum

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Update: I have created a Github Repo with my workaround publicly accessible. [Edited: "Personal Information"]

frustrated_xb8

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12 hours ago

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Bug Report: XB8 gateway does not broadcast 802.11d country IE in default state — Wi-Fi 6 clients capped at 54 Mbps

*written with the assistance of Claude, but confirmed by hours of human testing* XB8 does not broadcast 802.11d country IE in default state — Wi-Fi 6 clients capped at 54 Mbps Device: Xfinity XB8 gateway Issue The XB8 does not broadcast a country information element (country IE) in its 802.11 beacon

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Outage

When will my sercive be restored? Its been today. Will i be credited?

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Your Home Network

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Thank you for confirming, user_uzta8s. Our team will be more than happy to assist you with this matter further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on

XfinityNatalie

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12 hours ago

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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Phone doesn’t work in France

Hi! I have an unlimited plan with Xfinity. I arrived in France a few hours ago. My phone can’t connect to a network (no Cell service). International roaming is on, i tried to switch on and off my phone, my data, air plane mode but nothing. Thank you, R

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Network

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I think it happened to me as well. $107 extra charge, statement is in Spanish.

user_pbzsrn

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12 hours ago

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ROBBED HELP

I have been hacked, robbed, by a company pretending to be you!!!! [Edited: Personal Information] hELP

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@XfinityMartyR I am a Diamond member and followed the inatructions to rent after redeeming. No rewards section found using tv remote by voice or memo. Stop spamming me with [Edited: "Inappropriate Language"] offers that are not real. I do not trust

Cuttingthecable

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12 hours ago

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$1 movie rental

I just needed some instructions on how to redeem it on the TV with the remote. I didn’t read instructions on how to redeem it when I redeemed it on the app

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Internet is not working

I might have a cut wire

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Customer Service

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NBC

I want to watch the White Sox game

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Channels and Programming

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@user_9nlb7w, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help make those changes. Please send a direct message including your full name and service address, and we can get started anyti

XfinityAbel

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12 hours ago

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Cable TV

Need to cancel monthly subscription. I would keep home Internet though

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Thank you very much for reaching out to our team. I know how frustrating any service interruption can be. The Xfinity app or the Xfinity.com/myaccount site will have the most up-to-date information on that interruption. If that is in the as soon as p

XfinityJohnG

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12 hours ago

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No Service

We have had no internet or TV since 1:26am on 07.05.2026 at 07924-1302. Your website continues to say As Soon As Possible. When will service be restored?

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My xfinity remote doesn't work with my new TV

I can access Xfinity on one channel but neither my Xfinity remote or my new Samsung remote will change channels so I don't have access to any of my xfinity channels

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Channels and Programming

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Hi there, @user_1mfytp I completely understand how frustrating that must be, especially after being without both your Internet and TV service since early this morning. I know seeing the estimated restoration time listed only as "As Soon As Possible"

XfinityRichard

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12 hours ago

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No Service

We have had no internet or TV since 1:26am on 07.05.2026 at 07924-1302. Your website continues to say As Soon As Possible. When will service be restored?

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Hi there @user_c3vuwh Thank you so much for reaching out. Can you confirm if anyone has reached out to you via chat yet? If not, I'll be happy to assist.

XfinityDemetrise

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12 hours ago

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So angry yet again

I recently upgraded from a Motorola to an iphone. I recd the iphone and activated it but hate it. I contacted chat and asked if I could send it back and get an Android instead. In the meantime, they put my service back to my old Motorola and now nothing works. I have 2 SIMS that I didn't have before

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Yes, I can still see activate now. When I use that link it takes me to Peacock. When I try to login to Peacock it gives me that error

user_uzta8s

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12 hours ago

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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@user_nv1uqh Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right o

XfinityDemetrise

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12 hours ago

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Escalation Shouldn’t Require Reddit

The customer service I received from Xfinity was incredibly frustrating. Every interaction felt like I was talking to an AI instead of a person. The representatives repeated scripted responses, wouldn’t answer straightforward questions, and showed little interest in actually understanding or resolvi

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Thank you, I would appreciate you taking a second look. If there are any additional options available to resolve this, I’d be grateful for your assistance.

user_nv1uqh

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12 hours ago

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Escalation Shouldn’t Require Reddit

The customer service I received from Xfinity was incredibly frustrating. Every interaction felt like I was talking to an AI instead of a person. The representatives repeated scripted responses, wouldn’t answer straightforward questions, and showed little interest in actually understanding or resolvi

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Moved from Email forum

Latoque

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13 hours ago

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No Service

We have had no internet or TV since 1:26am on 07.05.2026 at 07924-1302. Your website continues to say As Soon As Possible. When will service be restored?

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Hey there, user_uzta8s! Thanks for reaching out on our XFINITY Community forum with your Peacock activation issue after moving. Are you still able to see the "activate now" button when you log in to XFINITY Subscriptions?

XfinityNatalie

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13 hours ago

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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Cable TV

Need to cancel monthly subscription. I would keep home Internet though

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Customer Service

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@user_nv1uqh Yes I understand. I'll be happy to take a second look to confirm their findings if you'd like.

XfinityDemetrise

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13 hours ago

to the conversation:

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Escalation Shouldn’t Require Reddit

The customer service I received from Xfinity was incredibly frustrating. Every interaction felt like I was talking to an AI instead of a person. The representatives repeated scripted responses, wouldn’t answer straightforward questions, and showed little interest in actually understanding or resolvi

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