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When was the last time you logged into the email? If not logged in for a certain period of time, it may become disabled, and we'd need to reactivate the mailbox(if you're an active customer still)
Email activation required, please call me
I need access to my email [Edited: "Personal Information"] ,it has very sensitive information that i need badly, i have the password associated with the email, i just need it to be activated so i can access my emails please. Call me ASAP at [Edited: "Personal Information"] at any time today, i will
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Restarted the gateway/router from the Xfinity app (not stream app) and it fixed the same problem I was having. - Would not play live TV - Crashed after a few minutes - Sign out and back in didn’t work - Restarting app and TV didn’t work. Restar
Streaming app not working
For 3 days (since 1/10/26 on NFL playoff weekend), the Xfinity App will not open any live or recorded shows on any of my Samsung devices: Galaxy S24+ phone, TAB S10 FE tablet, or Book 5 Pro laptop. I've tried restarting all the devices, as well as uninstalling and reloading the app. But the problem
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Hey there user_4kd3le, thanks for stopping by our community forums! Sorry to see that your bill increased. Considering that the future charge in that screenshot is exactly $100 more than the previous amount, I wonder if there's a charge for a tech vi
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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It's insane. I registered for 1 gig $50 monthly for 5 year deal they had in December, and after 1 month it suddenly got raised to ONE FIFTY PER MONTH WITH NO WARNING. What kind of Indian scam is this? What happened to locking to 50 dollars for 5 year
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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I appreciate the feedback and making us aware that's the case. I'll definitely make sure to pass that along so we can ensure the correct information is getting to you and everyone else in the community 💪 Please let me know if there;'s anything else
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
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Good afternoon user_qt6czn. We would be happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this for
ERROR when trying to change payment method
I have an account that will cease to be active soon, and I'm trying to update the information on the website. Once I get to the "Add New Account" page, it tells me there's an error. FOR DAYS. Chrome and Edge. Cleared the cache. HOW DO I GET THIS DONE? It's impossible to call and talk to a person.
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Right, but there are "experts" as well as official Employees on here saying otherwise.
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
Question
Only on my iPhone 14. I don't stream on any other device
Stream app keeps crashing
For the past week, the app keeps crashing at random times of the day. It makes me log back in sometimes up to 10 or 15 times a day. The first time I try to sign in it gives me something went wrong message. The second time is successful, but it may only last a half an hour before it kicks me out mid
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I am tying to get my transfer pin number from on line nut it's only giving me my account number
transfer your number or cancel this line
transfer [Edited: "Personal Information"] and supply transfer pin
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I am attempting to acces the email with both the mail app on iphone and xfinity, i tried on iphone at first and it said i needed the “IMAP” password associated with the account, it said online that it should be the account’s password but that is not
Email activation required, please call me
I need access to my email [Edited: "Personal Information"] ,it has very sensitive information that i need badly, i have the password associated with the email, i just need it to be activated so i can access my emails please. Call me ASAP at [Edited: "Personal Information"] at any time today, i will
Question
Hello user_uye363 thanks so much for bringing this issue to our attention! Have we tried uninstalling/reinstalling the Xfinity App, and when going through the App tabs, are you given any error messages?
My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
Question
ERROR when trying to change payment method
I have an account that will cease to be active soon, and I'm trying to update the information on the website. Once I get to the "Add New Account" page, it tells me there's an error. FOR DAYS. Chrome and Edge. Cleared the cache. HOW DO I GET THIS DONE? It's impossible to call and talk to a person.
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Sign-In and Account Management
@user_x45zl8 does it freeze during commercials? Did you change the data setting from Automatic to Save?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there, @StarrLight_! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with needing access to your emails. How are you attempting to access the email? Did you receive communi
Email activation required, please call me
I need access to my email [Edited: "Personal Information"] ,it has very sensitive information that i need badly, i have the password associated with the email, i just need it to be activated so i can access my emails please. Call me ASAP at [Edited: "Personal Information"] at any time today, i will
Question
I started having this issue in mid December. Xfinity is looking into the issue right now.
user_txkh8x
commented
18 hours ago
to the conversation:
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Unable to access Xfinity email through Apple Mail App
Both my wife and I recently became unable to access our Xfinity email through the Apple Mail app (constant messages that the iMap account password for ‘Comcast’ is invalid). After three calls to the Xfinity Security team, I am now being told that the problem is related to the migration of Xfinity em
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