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Thank you so much for the detailed response and escalation!
Frequent Intermittent disconnects
I've had intermittent disconnects since starting service in March. I had hoped that replacing the cable from the demarc box into my house would help as the existing coax was of unknown age, but the issue has not improved. I see packet loss increase to the point where connection drops, then things im
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user_s2gziw, thank you for reaching out through Xfinity Forums. We do bill 30 days in advance, so depending on when your disconnect date was, you could see another billing statement. I would be happy to take a look for you and make sure you are not o
service cancellation
I already cancelled my service for August 6th, which was last week. I received an email confirmation, although it was missing the date. My account doesn't show anything about a cancellation and today I received a new bill for the next month. I already have new people living in my house. Xfinity Assi
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I would not know, unfortunately, @user_0an84q. Every area is unique. Sometimes it is a single day, others a week or more. We have no indication or specific length we can share. Sounds like standard downtime alerts are what you're seeing. Depending on
Service Disruption - ZERO Customer Support
In Naperville, IL, we have experienced repeated service disruptions for the last several business days. Each time, we are told by the stupid system that there is network maintenance in our area and that the work will be completed by the end of the day. But the next day, the cycle begins again. I tri
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XB10 gateway only providing a small fraction of contracted speed
I currently have the 2GB/2GB internet package. My XB10 gateway is maxing out at a whopping 120mbps down. What is going on here? This is the second XB10 I've had, and each time I restart this device my download speeds decrease.
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Your Home Network
Just trying to figure out how I owed on 3 of the 5 but not the original two last month. Is there anyway of getting activation fees waived having been a member for 6 plus years and 3 services?
Activation Fees and Down Payments
Hello, I was under the impression I would not get charged activation fees but it seems that I will for my 2nd thru 5th line? Also, my first two lines did not need a down payment on the phones but then the other 3 lines did? Is there something a miss here. Love the service tho, just not sure about th
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Xfinity Gateway
I just registered for Xfinity wifi several hours ago. How long should I expect to receive the modem/Xfinity gateway?
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Customer Service
Hello @Poni Thanks for reaching out to us here on Xfinity Forums. Was this all on one order or did you have a 1st line already active? Our normal mobile activation fee is $25 per line. But in the past we have had promotions during certain parts of th
Activation Fees and Down Payments
Hello, I was under the impression I would not get charged activation fees but it seems that I will for my 2nd thru 5th line? Also, my first two lines did not need a down payment on the phones but then the other 3 lines did? Is there something a miss here. Love the service tho, just not sure about th
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@user_emrnn2 Those jobs typically take a few days to be completed, and also depends on what was submitted by the tech as far as their request to have our maintenance team perform. Was the technician able to provide any expectations on that specific m
Connection degradation within Comcast network
Technicians came out today, replaced my modem, and ran a new line to the curb. They confirmed the packet loss is an area/node issue beyond the curb and submitted an outside maintenance ticket. My neighbors are experiencing the same issue. Can a corporate mod please pull up my account and check the s
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What would be nice to know is how long "temporary" is, but there is no one to ask. Do you know? Perhaps transactional work like yours can tolerate interruptions, but ours cannot. BTW, I don't get notices ahead of time, only when I check status after
Service Disruption - ZERO Customer Support
In Naperville, IL, we have experienced repeated service disruptions for the last several business days. Each time, we are told by the stupid system that there is network maintenance in our area and that the work will be completed by the end of the day. But the next day, the cycle begins again. I tri
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National Football League (NFL) Network Agreement Signed, Content Restored
We signed a new agreement to carry NFL Network programming, including NFL RedZone. At this time, content has been restored, including any related Xfinity Stream and On Demand content. You should be able to access this programming as usual. Thank you for your understanding while negotiations continue
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Channels and Programming
Hello @John523, thank you for taking the time to leave a post. I can certainly understand how frustrating this must be. Since you've been experiencing these intermittent disconnects since March and have already taken the initiative to replace t
Frequent Intermittent disconnects
I've had intermittent disconnects since starting service in March. I had hoped that replacing the cable from the demarc box into my house would help as the existing coax was of unknown age, but the issue has not improved. I see packet loss increase to the point where connection drops, then things im
Question
user_c6216e, thanks for reaching out through Xfinity Forums. Are you using one of our modems, or do you have your own?
Upgraded router stays hot
Got an upgrade router and the first one was super hot to the touch, was constantly disconnecting and had our house smelling like burning wires. Replaced it today with the same model and its starting to do the same thing. Already got to the touch. The router itself and the wall plug are hot. Is this
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user_fb7y31 Thanks for reaching out to us for help with you promotion concern. We are more than happy to review the account, and help in any way we can to get this fixed for you! I'll need a direct message with account information to review with you.
Xfinity bills keep going up.
When I signed up for Xfinity in May of last year I was told my bill would stay the same for 5 years. It has slowly crept higher and higher come to find out somehow it changed from a 5 year promotion to a 1 year promotion. I looked back at my first bill I ever got and it clearly states it was suppose
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Flex box already returned
Flex box was returned months ago when we upgraded our modem because we never once used it.. We recently fully switched to a different carrier and returned the upgraded modem. I'm now getting messages from Xfinity saying I need to return the flex box but this was already returned. I spoke to a chat a
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Flex
Hi, my name is [Edited: "Personal Information"]. My current account is at [Edited: "Personal Information"]. The new construction home we are building is at [Edited: "Personal Information"] (official address). It is sometimes listed as [Edited: "Perso
New Construction
I need to talk to a human about setting up service for a new construction single family residence. Is there a number I can call or an email address or something? The AI agents are totally worthless.
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On new service installations or new move-ins, what happens sometimes is that when a previous tenant moves out, Comcast sends a tech out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the p
Modem Set Up
I currently just moved to a new house and had my account address swapped. I’m attempting to set up the modem and getting an indefinite blinking orange. I’ve tried new cables, coax ports in the house and power cycling the router. Any help of what else to do would be greatly appreciated!
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It's not bad enough that twice a week my box reboots and has no volume when it restarts causing me to have to hard reboot it (super frustrating), and there is endless latency when I hit fast forward or rewind or most other things (wholly unacceptable
Disney / NFL Network talks and business relationship?
I doubt I need to explain the problem that I have with NOT having access to the NFL Network in spite of the fact that I pay for the access. The word on the street is that negotiations are stalled and no one is talking. Come on folks...first preseason game is tomorrow. I have not had any of the prese
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I am extremely unsatisfied with the service! I had an issue with my internet and the staff was more concerned with selling me additional products than resolving my issue. I was unable to set up my personal install due to no signal. I &
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Complaint
I would like to file a formal complaint. Xfinity came to my address to service a separate apartment. They cut MY cable wire and I have been told to wait until morning for a tech to repair it. This is now the second time since I’ve had Xfinity that this incompetent mistake has occurred.
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