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Hi there. @user_vn3lzc We do use anti-spam and security filtering measures that may mistakenly flag a home IP address as a source of spam or unusual activity, especially after events like a forced password reset. When this happens, the IMAP server wi
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
Question
Hi Richard, I confirmed my port settings. Confirmed 3rd party apps allowed. Reset my Xfinity password. Turned off 2FA to see if that helped but still cannot connect to imap.comcast.com using Outlook (3rd party client) on WiFi / home net
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
Question
Kainotkayla, hi there. I apologize about your experience. I understand paying for something, and not receiving for months is alarming. I'd like to take a look into this for you. To move forward with your concern, please send us a direct message
WiFi Extenders and Doorbell Camera, still not here
Hello, I can’t find where to send the direct message, and I originally thought this was going to be sent as a direct message. I purchased my new Xfinity plan on 10/31/25 and had a technician come out on 11/23/25 to set up my new internet (gateway) and home security system. He said that the doorbell
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user_6b4son Thank for reaching out to us over our Xfinity Community Forums! I'm sorry to hear about your experience, this is definitely not the experience we want for you, or anyone. Our team can take a closer look for you. Please send us
complaints
Several months ago, I purchased an Xfinity wi-Fi expansion pod. After a few months of use, it suddenly lost its connection and stopped working. I contacted technical support initially via the chat feature on Xfinity the app in subsequently over the phone despite multiple attempts working with techni
Question
WiFi Extenders and Doorbell Camera, still not here
Hello, I can’t find where to send the direct message, and I originally thought this was going to be sent as a direct message. I purchased my new Xfinity plan on 10/31/25 and had a technician come out on 11/23/25 to set up my new internet (gateway) and home security system. He said that the doorbell
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Customer Service
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Modem blinking green and orange
My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (seve
Question
@user_xdr4aq This support document has the instructions; https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
comcast email has disappeared from my I phone while doing and update
need help installing comcast email back to my I phone because I did and update
Question
@user_xdr4aq How were you accessing your email? You can access Xfinity email by opening Safari or another web browser to; https://connect.xfinity.com/
Comcast email has disappeared, can't access on iPhone
Comcast email has disappeared, can't access on iPhone
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
complaints
Several months ago, I purchased an Xfinity wi-Fi expansion pod. After a few months of use, it suddenly lost its connection and stopped working. I contacted technical support initially via the chat feature on Xfinity the app in subsequently over the phone despite multiple attempts working with techni
Question
Ive been working all day on this, both my android and Thunderbird stopped working sometime Saturday Dec. 6th (I can still see my emails by logging in), Missing really important emails because there not coming to my phone anymore, I understand
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
A new line is needed in my home. Still waiting on information.
5 days ago, a technician said an Xfinity truck needs to come to my home to run a new line, but haven't received any news about it. He said Xfinity will call me to schedule the truck visit in 2-3 days. It's impossible to get any information using the Xfinity assistant or calling. What should I do? Th
Question
Need Help Updating My Equipment
Hi, I have been trying to go to the website to update my equipment but the site does not load at all. Any other way to do it or should I call customer service?
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Customer Service
Called xfinity today and learned if you are a NOW TV customer, there is no live person to talk with about tech. Only chat online. Would have been nice to learn this 5 days ago.
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancel inyernet service
I have Xfinity internet service $25.00 per month through Sequoia Living. I am being billed $24.13 from Xfinity for internet services, I want to cancel that account.
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