Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (522.3K)
WiFi Motion no gear icon
I have no gear icon in the top-right corner of the WiFi Motion Live Viewpage in the xfinity app, so I can’t turn on notifications for motion. Why is there no gear icon??
Question
•
Xfinity App
Urgent: Multi-day outage, two missed technician appointments
I’m contacting Xfinity on behalf of account holder [Edited: "Personal Information"] Internet service has been down for several days. A technician was scheduled September 12 from 1–3 PM and never arrived. Xfinity then gave a second window from 4–7 PM and promised a callback. No technician arrived and
Question
•
Customer Service
Hello user_zwe4nj, thank you for reaching out here in our Xfinity Community forum, we appreciate you taking the time. As for the app differences, (just to be thorough), a few quick questions. Are the devices you have the apps installed on updated to
Android vs iOS
I have a Samsung A52 G5 and a iPhone 15 with the Xfinity App installed. However, the information displayed is not the same. On the A52, when I navigate to the Devices page. I see all my Home network connected devices in the right categories. On the iPhone not so good. Two of my Linux PCs are listed
Question
Remote not working
I have installed new batteries, unplugged the cable box for several minutes, tried unsuccessful to reset the RX11 remote.
Question
•
Customer Service
XB10 2 Gig Not Getting Symmetrical Upload
Recently upgraded to 2 Gig service, got an XB10 everything working fine but only getting 250-300 upload. When I check my address all the plan speeds and broadband labels show symmetrical speeds. I've chatted with agents from Xfinity before but tier 1 agents have absolutely no idea about anything it'
Question
•
Your Home Network
Thanks again for taking the time to reach out @user_0pcwwk! I'm glad I was able to get everything sorted out and working for you! If you need anything in the future, create a new post, we'll be happy to jump in. Thanks for being a part of the Xfinity
Can I connect an ASUS RT-AX55 V2 directly to my Xfinity Fiber ONT/ONU without the XB7?
I have Xfinity fiber service with an ONT/ONU and an XB7 gateway. I am trying to completely remove the XB7 from my setup and connect my own ASUS RT-AX55 V2 router directly to the Ethernet port of the ONT/ONU. My current results are: ONT/ONU → XB7: Internet works normally. ONT/ONU → XB7 in Bridge Mode
Question
Recently purchased Xfinity Internet
I recently signed up with Xfinity for Internet, but the box they sent me use as a coax cable. We haven’t had coax in my area or even a line to my house in many years. We have fiber set up in our area and I’m not sure what to do now
Question
•
Customer Service
@XfinityShawn Thanks Ive sent a message is this the directory for Tier 3 support? I am at the point of just canceling this has been an absolute nightmare.
DPP Approval Disappeared After Xfinity Required Mobile Activation.... $0 Financing, Failed Credit Link, Misrouted Ticket
I need assistance from Xfinity Digital Care with a Mobile DPP/credit-screening problem that has not been resolved through phone, chat, retail store, or the existing ECM ticket process. I was previously shown approved Device Payment Plan financing and an available financing amount for an iPhone purch
Question
Got it, thanks for clarifying! To confirm, are you logged into the YouTube account that you linked to the service on your TV?
NFL SUNDAY TICKET
Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do?
Question
Hello @user_tytzm9, and thank you for reaching out via our Xfinity Community forums, and for taking the time to share your experience with us. I completely understand why this would be frustrating, especially since you specifically ask
Billing Quote
Hello! On August 20, 2026, I contacted support because my bill had increased and was told my promotional price had ended. During that live chat, the agent offered a plan change at $80/mo and told me I would continue to receive my $10/mo autopay credit on my existing credit card. I specifically asked
Question
Missing Peacock Reward Tile & Activation Error (Platinum Member)
Hello, I am an Xfinity Platinum Rewards member. I missed the original 90-day window to activate the Peacock Premium reward, and the tile has completely disappeared from my Rewards Dashboard. I have checked the standard activation link (which says my account is "not eligible") and I have tried using
Question
•
Sign-In and Account Management
Hi user_bs8m4r, thanks for reaching out here on the forums! You should be able to resolve this through the X1 settings by performing the following steps:1. Press the Xfinity button on your remote control.2. Navigate to Settings (Gear icon).3. Select
Purchases
We had a new box installed and lost our purchases. Can you link them to our new box please?
Question
Moved from Email forum
Latoque
commented
13 hours ago
to the conversation:
0
0
Where can I see my tracking
Haven’t got tracking for the equipment to arrive thought it’s say 3 pm today
Question