Xfinity Community Forum

jemk2wu Thank you for sharing your amazing experience! We love to hear when things go smoothly for our customers and I would love to make sure this feedback gets back to your local team for some much deserved kudos as well. Can you please send us a D

XfinityBillie

commented

11 hours ago

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Congrats to Comcast

Since most of the forum entries are complaints, I thought I would give an example of good service by Comcast. The past couple of weeks, I was losing some TV channels and my typical 900 Mbps internet download speed had fallen to about 50 Mbps. So obviously, something was wrong. Rather than telephone

Question

user_t1h024 I would check if the bill statement shows that it is a final bill and advise that the account has been closed on the first page. The final statement is mailed out to ensure it is received, since some access to the account online is limite

XfinityThomasD

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11 hours ago

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cancellation

Hi, I have recently cancelled my subscription with you guys but I received a bill today for $326.

Question

user_83dl77 Hi there! Thank you for reaching out to us here on our Community Forum. Can you please elaborate on the issue you're having? We'll be happy to help in any way we can.

XfinityBenjaminM

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11 hours ago

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tech support

I'm trying to contact someone in tech support for a problem I'm having with my mobile account. Who or where can I turn to?

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I do not have an account to sign into. The reason for that is I haven’t activated the service, so technically I don’t have an Xfinity account to cancel, but I have been charged twice as though I do. I still want the information that I’m asking f

user_ljqrof

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11 hours ago

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Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

Question

Congrats to Comcast

Since most of the forum entries are complaints, I thought I would give an example of good service by Comcast. The past couple of weeks, I was losing some TV channels and my typical 900 Mbps internet download speed had fallen to about 50 Mbps. So obviously, something was wrong. Rather than telephone

Question

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Xfinity Compliments

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We can reach out to our local team to see if we can get something set up for you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.To send a "Direct Message" to Xfinity Support:Cl

XfinityBradM

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11 hours ago

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Need temp line run

I am getting a pool installed and the contractor told me to get a temp cable line installed. I cannot figure out how to request this, so posting on the forum.

Question

unhappy_member okay that's good to hear that you are connected with someone. Let us know if you have any additional questions for us afterwards.

XfinityMarcus

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11 hours ago

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Apple Watch Promotion Scam

I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res

Question

Greetings, @user_3owl2a, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. In the Xfinity app,, there is only the option to pause all devices for a profile, so the only way to pause every device connected

XfinityJeff

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11 hours ago

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pause all devices

I would like to pause all devices from the WiFi tab of the Xfinity app, but can't find that option. Looks like I have to enter each profile to do that.

Question

@user_47n5q6 Our team is happy to help with your situation. If you could please send me a DM with your first and last name along with your full-service address, we can get started.To send a "Direct Message" to Xfinity Support:Click "Sign In" if neces

XfinityBradM

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11 hours ago

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Wires are too low

The xfinity wires over the Emily Avenue entrance to our parking lot are too low. Several times trucks accessing our Landisville Apartments parking lot off of Emily Avenue rip down the cable and electrical wires because they The xfinity wires over the Emily Avenue entrance to our parking lot are too

Question

ser_6cm39o I would be reaching out if I were in your shoes too. Let's take a look at your account and see what options we have. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if n

XfinityPeterH

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11 hours ago

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Plan changes under false pretenses/ no permission

Twice in less than 4 months an agent has changed my plan when they said they were applying credits to the account. When asked if the text link that states the plan is changed is correct and explicitly stating I didn’t want to change anything as I was happy with the price I was lock into for 5 years,

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Getting a temp line run for a project like this is pretty typical for a cable company. I find it hard to believe you don't do that. I even see discussions about it on other posts in the forum, I just can't figure out where to request it.

user_bz5qwp

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11 hours ago

to the conversation:

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Need temp line run

I am getting a pool installed and the contractor told me to get a temp cable line installed. I cannot figure out how to request this, so posting on the forum.

Question

U

Plan changes under false pretenses/ no permission

Twice in less than 4 months an agent has changed my plan when they said they were applying credits to the account. When asked if the text link that states the plan is changed is correct and explicitly stating I didn’t want to change anything as I was happy with the price I was lock into for 5 years,

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Customer Service

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cancellation

Hi, I have recently cancelled my subscription with you guys but I received a bill today for $326.

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Customer Service

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Accepted Solution

I am happy we were able to get the account all handled with closing it, @finker21! We do hope you return to the future if you have the opportunity, and good luck with your endeavors. Please don't hesitate to reach out to us if you have any other ques

XfinityAdrienne

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11 hours ago

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Moved overseas - Cancel Service

I just moved out of the country and need to cancel my service. I can't find a way to do it online, and would prefer not to call internationally. I do not see an option to direct message Customer Support anywhere on this page. Please help! Also, the customer service chat on the Xfinity website doesn'

Question

@user_ljqrof Welcome to our community forums. Just as a friendly reminder we also support Reddit. Here's a link to get you started on our community https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375

XfinityKei

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11 hours ago

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Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

Question

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tech support

I'm trying to contact someone in tech support for a problem I'm having with my mobile account. Who or where can I turn to?

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Customer Service

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@user_sv123 Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay g

EG

commented

11 hours ago

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Unable to Upload Large Files — Uploads Randomly Fail

Hello, I am consistently experiencing failed uploads when pushing Docker images(other upload usecases too) to GHCR from my Xfinity connection. The uploads start but terminate partway through with Broken pipe This happens with both large and smaller pushes. The same operation succeeds instantly when

Question

dj000 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon&bu

XfinityThomasB

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11 hours ago

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Problems with XiT-6 Box

On December 31, 2025, Leonel arrived to deal with my pixelated tv picture. Leonel changed my service from cable TV to wireless and installed two new Xi6-T boxes. The one in the great room has worked flawlessly, the one in the bedroom failed after about ½ hours and began displaying either a blank scr

Question

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Hi my lines are very low and we are worried trucks will rip them down

user_47n5q6

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11 hours ago

to the conversation:

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Wires are too low

The xfinity wires over the Emily Avenue entrance to our parking lot are too low. Several times trucks accessing our Landisville Apartments parking lot off of Emily Avenue rip down the cable and electrical wires because they The xfinity wires over the Emily Avenue entrance to our parking lot are too

Question

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How do I meet in a direct message? I don’t know much about Reddit yet. But I’m also looking into that.

user_ljqrof

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12 hours ago

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Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

Question