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electric fence damage
My electric fence signaled a disconnection. The company came out and said the line was severed by xfinity. I had to repair the line. They gave me photos and receipts for the damage that I had to fix. How do I file for a reimbursement from the damage that company made?
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Customer Service
HELP, MY INTERNET KEEPS DISCONNECTING EVERY 20 MINUTES
I just want my internet connectvity fixed. I signed a five-year contract with Xfinity at about $85 per month expecting reliable internet service. Instead, I've had two weeks of spotty, intermittent internet that drops every 20 minutes. That's not the service I agreed to pay for. Three field technici
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Your Home Network
Cancel service
I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now
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Billing
Roommate take over
Hi! My roommate moved out and I need the account transferred to me
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Customer Service
You can find your discount details and their exact expiration dates on page 3 of any monthly billing statement @bazillio.How to View My Xfinity Bill
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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Thank you. I have sent the message.
Assistance with resolving property damage claim from recent Xfinity conduit install.
Conduit install on the corner of [Edited: “Personal Information”] recently. Just noticed a broken sprinkler line that has washed away soil and exposed the line and the Xfinity conduit lines. It appears the conduit broke the sprinkler line.
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I would like to file a complaint in a call I had
I called explained my self and they laughed. I’m paying for highest package got a new router and my service has never been worse. You guys suck. Verizon said they would do a free install and a lower rate for cheaper !
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Customer Service
wifi not working well
i live in area affected by candian wildfires. is it impating my wifi?
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Customer Service
Hi user_n8wngf, and thanks for stopping by the community forums! We greatly appreciate you being with us long enough to become a Diamond tier member, and I'm sorry to hear you haven't been able to redeem your Peacock Premium offer. If you haven't alr
Membership Perk
I received an email from Xfinity stating that because I'm a diamond member, I just have to claim Peacock Premium to get it at no cost. The email included a link, which I tapped. There was no Peacock Premium offer, nor mention of, on my membership or benefit page. I did a general search to see if it'
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user_rt0f6c Here is a great link https://www.xfinity.com/support/articles/change-number-of-rings-before-calls-are-forwarded that will go over the instructuins on how to do that.
Advanced call forwarding
How do I extend the number of times my phone rings before it forwards it to voicemail?
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@XfinityDilary Could you please tell me where I can find information stating that this loyalty discount was supposed to expire? This was not presented as a promotional discount. Please also check the written communication I received last year, where
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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@sylvaing I appreciate you sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue getting the technician visit set up.
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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Duplicated Acct on Move - Now Collections texts
Last year after moving my service to my new house I started getting double charged. After I noticed, I used the support chat on Dec 18, 2025 and the service agent was nice. I was told no other account existed and to report the transactions to my credit card company as fraud, so I did that. Now I hav
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Billing
Hello @user_32ovn6 thank you for reaching out! There are scammers who will spoof calls from reputable providers and numbers. We do have an alerts page, and we do have a website to report what is happening directly to customer security assurance. I kn
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Hello @user_seiwzp! Thank you for reaching out, I completely understand wanting to get this cleared up as quickly as possible. Moving is already stressful enough without having to worry about unexpected billing issues or collections notices. We would
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Duplicated Acct on Move - Now Collections texts
Last year after moving my service to my new house I started getting double charged. After I noticed, I used the support chat on Dec 18, 2025 and the service agent was nice. I was told no other account existed and to report the transactions to my credit card company as fraud, so I did that. Now I hav
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