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I completely disagree, in fact its a lie, that Xfinity can not do a better job on Xfinity phishing emails. It is not hard to read the subject line and if necessary the contents of the email and quickly determine it is phishing. They just
How can Xfinity's spam and phishing controls be soooo poor?
Does Xfinity not care about their own integrity? I get so many phishing emails from people pretending to be "Xfinity"... the company's programmers cannot be that inept, can they?
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Hi josh_5150! We appreciate you taking the time to reach out on our Xfinity Forum regarding these service/billing concerns. My team would be more than happy to look into this on our end and provide any further support. Please send us a Direct Message
Unauthorized account changes from 4/22, ongoing system reversion, requesting Digital Care Team escalation
Unauthorized account changes from 4/22, ongoing system reversion, requesting Digital Care Team escalation Body: Hi, I'm a 23-year Comcast retiree with multiple unresolved issues stemming from an unauthorized account change on April 22, 2026. Customer Solutions partially restored services on 4/25, bu
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land line has static and I can't receives incoming calls
land line has static and I can't receives incoming calls
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Home Phone Service & Equipment
Hi user_udhnb5! Thanks for joining and visiting our Xfinity Forum. We appreciate you being a customer with us, so it's upsetting to hear about the lack of proper support you've received. Please know my team is always here to support you. We would be
Tv and internet issues
On May 22 after many frustrating mins to get to speak to a human. After spending an hour on the phone with an agent yesterday and paying my bill in full I still had no tv or internet service. As a result I was late for work and also had no access to my alarm system which was extremely frustrating an
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Customer Service Survey and Review
So to start off I first soke with Yogesh to help lower my bill as my bill was getting high and he was able to lowering it down to something I liked, very nice and professional and helpful I would say. Also this ,morning while needed help with my Peacock Premium Subscription as i am a Platinum Member
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Xfinity Compliments
Tv and internet issues
On May 22 after many frustrating mins to get to speak to a human. After spending an hour on the phone with an agent yesterday and paying my bill in full I still had no tv or internet service. As a result I was late for work and also had no access to my alarm system which was extremely frustrating an
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Xfinity Compliments
Hi there. Thank you so much for reaching out on Xfinity Community Forum. I'll be happy to assist. Are you experiencing this issue during a specific time of day? Also, have you tried to connect via WIFI so see if the service improves?
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
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Unable to get voice number activated and incorrect number removed
three agents promise to port correct number. finally see correct number on plan but incorrect number still shown and active. unable to get anyone to remove incorrect number and activate correct one. 72 hours every time and 20 days into the issue. no voice phone since 5-5-26 due to their failure to r
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Home Phone Service & Equipment
Thanks for the information but I don't need instructions on how to add emails to anything or any service. I have been a computer tech for 35 years. I just want my Comcast emails to be able to go through, especially to the servers I work with.
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
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Hi there. Thank you for reaching out on our Xfinity Community Forum about your billing concerns. I'll be happy to assist. Have you made any recent changes to your account that may have caused your bill in increase? Please click the
Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
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I pay way to much for my cable package and it was mostly because of NFL network . I guess im leaving within the next month
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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user_awo0v8, Hi there! I can understand the concern with wanting to change the phone or cancel the order. We are the right place to go for help. Our team of experts can help. May we ask why you want to change the phone or cancel the order? You can ca
Replace or cancel phone order
Hi I recently placed an order for a new iPhone but I’d like to change the phone or cancel the order.
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Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
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Customer Service
user_r7foz4 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with your emergency notifications. Xfinity doesn't issue the emergency alerts. We just pas them through to your devices, and they cannot be
disable emergency notifications weather and amber alerts won't let me watch live tv
Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l
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If I upgrade my comcast email to yahoo do I have to change my log ins on other websites that I sign in with my xfinity email with
I am being prompted to update my email address to yahoo. I want to know if I do this upgrade will I have to go to every website/app that I log into and change my log in to the new email address
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Hello @user_0pg9ld Turn RCS off temporarily, wait about 30 seconds, then turn it back on. Restart the phone, especially after toggling RCS. Check that your SMS is set as the default messaging type in case the phone is trying to route everything over
RCS Group Chats: Activation ongoing
I have been an Xfinity customer for years. All of my Group Chats are locked and say I need to Activate RCS chat - however, the toggle is on and the status states: Status Code:3000 Status details: Please wait, activation is ongoing.
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I’m going through the exact same thing bills 270-300 dollars a month I call in they put me on hold and won’t apply credits I had 5 lines with them now it’s down to 3 because the other 2 phones was paid in full and I wasn’t about to keep paying all th
$400 Device Credit Not Applied – Xfinity Mobile Promotion (April 2025)
I switched to Xfinity Mobile in April 2025 under a promotion that included 1 year of free unlimited line and a $400 device credit on an iPhone 16 Pro. This offer was verified in-store before activation, and I purchased the phone based on that confirmation. I paid full device taxes, activation fees,
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I pay to much for this bill this has been a issue for almost a month with new correction in place im contacting the better business bureau as this company should be providing some type of credit for the inconvenience
user_5wwden
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Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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