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Unable to get completed Retail Installment Contracts for 2 financed devices; store and phone support refuse copy
I am requesting written assistance from Xfinity Mobile regarding two recently purchased devices and their associated promotions. Manuel Meraz, Manager of the Xfinity retail store at 1255 W North Ave, confirmed to me in writing: “We were not able to print our specific Retail Installment Contract as w
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Billing
Peacock Premium Activation Error PPG_0017
My Peacock Premium benefit is included with my Xfinity service, but I’m receiving error PPG_0017 saying my Xfinity account is already linked to another Peacock account. Please identify the Peacock email currently linked to my Xfinity account or perform a backend unlink/reset so I can activate Peacoc
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Xfinity Stream App
Direct messaging takes 10 minutes to get a response, asking for a 6-digit verification code. What world are you guys living in?
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
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user_ctj0i7 Hello, I am sorry you are having service issues. I am glad you have a tech visit scheduled. We will follow up Thursday to make sure everything is working up to par!
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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user_8af28c, We truly want to help. I can certainly understand why you're frustrated. Based on what you've described, you've spent a significant amount of time troubleshooting service issues, replaced equipment, upgraded devices, and worked wi
Xfinity has no flexibility to provide solutions
I posted this recently and thought maybe Xfinity would reach out. No. Just a fake email from someone saying they tried to call me. So again, we had a shared 3 gig Xfinity mobile plan. Only $35 a month for two lines. Worked great until Xfinity started “working” in our area around January 2026. Huge d
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Hello, @user_87gobh! Thank you for creating a post with your refund concerns. Our team would love to dive into this and help in whatever way we can! To clarify, was this not a transfer of service, where any remaining balance on the old account would
why havnt i received a refund after 2 months
we closed our account on 7-24-26 and opened a new account. why havnt we received a refund yet
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
My WiFi box is plugged in but it says there’s no internet connection
When I did the password it says that there’s no internet connection
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service cancellation confirmation
I need the service cancellation confirmation pdf that I cancelled my xfinity home service back in 2016 or 2017. Cancel you send me this cancellation request?
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet outage
I live in Colo springs and I have Xfinity. I play online games and have zoom calls every now and again. My Xfinity WiFi keeps going out every hour or so and it’ll turn back on in a few minutes. The problem hasn’t been fixed ever since I reached out to Xfinity and whenever I call it’s a dumb AI that
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dispute charges for Equipment I never received
I have been dealing with this issue for almost a year since 11/15/2025. I have called in countless amounts of times. I have been transferred to 4 or 5 different departments every time I call with no help! I have been told the issue was escalated and no one ever calls me back. Can someone who has aut
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Concern moved here to the E-mail help section.
I am not getting password reset emails from external vendors.
This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad
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user_7z45yj We would be happy to get that form sent over to you. I will need to submit a ticket for you. If you can, please reach out via direct message. I would be happy to help. How to Send Us a Direct Message: Click “Sign In”
Power of Attorney & Linking Accounts
I have a Power of Attorney for an account holder and need an official representative to send me a secure upload link to submit it. [1]
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Hey there, @admin4655! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to take advantage of services that would be at no cost to the household, and I would be more than happy to loo
Cancellation off account
I am terminating my account for now. My daughter work for another provider and gifting me a free service.
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Hi there @user_m51n2j Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if your service is currently working at this time?
Wires down
A delivery truck took down my Comcast Internet wire. The wire is on the ground. It has a cut in the middle of it. My address is 58 Holden Rd. Shirley, MA 01464
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Please provide secure link so that power of attorney can be unloaded for disabled individual. ty.
Power of Attorney & Linking Accounts
I have a Power of Attorney for an account holder and need an official representative to send me a secure upload link to submit it. [1]
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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I need a Will Serve letter for my two new construction houses
I need a Will Serve letter for my two new construction houses
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