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Wrong Address
Hello, I made the mistake of putting the wrong address for my location. So when my equipment will be shipped it will be sent to the wrong location. Is there anyway I could change the address? Also my apartment number doesn’t appear for my location either.
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Customer Service
user_fh88z3 Thanks for reaching out to us here with your concerns! You can find instructions for locating your Xfinity username and password at the following link https://www.xfinity.com/support/articles/find-username-and-password.
Password
I want to change my password since my phone had a virus that wiped my passwords out.
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@XfinityLinda Thank you! Just sent a Direct Message. Appreciate the support.
Residential Internet Service Cancellation
Looking for path forward on planned service cancellation due to a zero-cost internet option available starting April 27. Answers to similar questions all ask to send a DM via the forum messaging system. There is no chat or message icon. Autopay has been disabled. No equipment to return.
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Thanks for meeting us here in our community about canceling your services @user_o6xyuz. We're sorry to see you go, but we can assist with this by way of a Direct Message. We'll need to get your full name and address to access the account securely. &
Residential Internet Service Cancellation
Looking for path forward on planned service cancellation due to a zero-cost internet option available starting April 27. Answers to similar questions all ask to send a DM via the forum messaging system. There is no chat or message icon. Autopay has been disabled. No equipment to return.
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I need to retrieve my Xfinity password
Password
I want to change my password since my phone had a virus that wiped my passwords out.
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user_6kjypg, Hello, thank you for reaching out and creating a new post. I hope you are doing great today : ) I understand you are having trouble with the name displayed when you call out, and we can gladly look into this further. You stated you
How to Change Caller ID name associated with Xfinity landline telephone number
I am the account holder and only person on my Xfinity account. Have landline service with Xfinity. Former spouse name still shows up as the caller ID on outgoing calls. How do I update to my name? I am unable to locate the DM icon.
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Residential Internet Service Cancellation
Looking for path forward on planned service cancellation due to a zero-cost internet option available starting April 27. Answers to similar questions all ask to send a DM via the forum messaging system. There is no chat or message icon. Autopay has been disabled. No equipment to return.
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Customer Service
Thank you for reaching out @skintime! I completely understand why this would be frustrating, especially with once in a lifetime content. This is related to X1 DVR recording retention rules. As a quick step you can try right now: Go to your Saved &g
Recordings vanishing
Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi
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I got in and I'm no tech genius believe me. Think it helped that I have and acct. with regular espn.com and signed in there, then activated unlimited. try that if you can
ESPN Unlimited
Why can’t I access ESPN Unlimited? Just as others have complained it was supposed to be free, as part of our plan. Missed Wrestlemania also, I suppose have to miss again tonight. I have signed in correctly and I activated. What is the problem?
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We are unable to view the video you posted @user_0ojlte. It appears to have posted as a flat, non-interactive image on the forum. Based on the original screenshot you sent, it appears to have come from a device like a cell phone. We can
How can you access email? I've tried the app and the 3rd party, and nothing has worked.
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How to Change Caller ID name associated with Xfinity landline telephone number
I am the account holder and only person on my Xfinity account. Have landline service with Xfinity. Former spouse name still shows up as the caller ID on outgoing calls. How do I update to my name? I am unable to locate the DM icon.
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Customer Service
Hi there, @user_np336y ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand your concerns regarding getting a big bill for your cell data usage. Please be assured you re
Data Use and Excessively high Bill
Xfinity says my cell data use went from my normal 3 to 30 GBs and billed me for $740 instead of my normal $40. I've been with them for years and seldom have gone over my 3 gb allowance. I'm 88 years old and seldom leave my house so always am connected to my home wifi. Based on repeated calls thet sa
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At this time, a credit or discount is not being applied. If a new agreement with E. W. Scripps, the owner of these broadcast stations, is not reached, we will review and evaluate any potential impact on current or future charges. We’ll be sure
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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Good afternoon user_6734. We can certainly look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the t
XfinityJon
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Wrong Address
Hello, I made the mistake of putting the wrong address for my location. So when my equipment will be shipped it will be sent to the wrong location. Is there anyway I could change the address? Also my apartment number doesn’t appear for my location either.
Question