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Rude customer service call
I called to find out info about moving my WiFi to new address, the rep initially was fine and gave me all the details. When I said I would have to speak to my husband and then call him back his tone changed and he became pushy. He said very condescending - so you don’t need service at the new place?
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Customer Service
Hello @Laurah28 and thanks for posting your question on our Xfinity Community forums. Support for emails post migration would be handled by Yahoo! and if you've not yet migrated, your comcast.net email can still be accessed the same way it always ha
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Xfinity Support
Resolution to an issue Please help me resolve this issue. I have been trying to get the movies that were in my purchases folder in Xfinity Stream back. The folder no longer has any titles listed. I have spent no less than 40 hours on the phone with Xfinity representatives and supervisors. I have bee
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Xfinity Stream Website
user_kj83yc - Thank you for taking the time to share your feedback—I truly appreciate it, and I understand how important it is to stay informed during times like this.To provide a bit more clarity, these enhancements are part of ongoing improve
Where can I email a complaint
And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa
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Same!!! Total waste of time with these gift cards, it’s truly the principle of the matter, Xfinity shouldn’t offer these promotions if they don’t want to back them up. Total scam and waste of time!!!
$200 dollar gift card
I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a complaint with the FCC, as well BBB and contacting all three news channels to see who e
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Buyout promotion not honored
I switched to Xfinity mobile services last August and have been trying to get the buyout promotion as promised since then. The Xfinity rep who sold me the mobile package never mentioned that I needed to submit a phone bill from my old provider or that it would take 16 weeks to receive the gift card.
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Plan
Buried cable not done despite email saying it was completed!
Received email that buried cable was complete but the work was not done!
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Customer Service
user_6d1429 Thank you for reaching out to us over our Xfinity Community Forums. Yahoo Mail provides support for customers who have migrated their Comcast.net email accounts to Yahoo Mail. Once an account is migrated, Xfinity no longer offers support.
Who to speak to about @COMCAST.net to @Yahoo.com email disasters?
Hello. My apology for the alarming word "disasters" but for the past hour I have been trying to contact someone at Comcast about the @Comcast.net to @Yahoo.com email migration. Your own site says to contact you before migration and Yahoo after migration. But there is no way to contact Comcast/Xfinit
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Text messaging
I am not receiving all my text messages. Some come through hours later in a batch... I have performed a network re-set and I still am having issues. I believe I need a re-provision to the SMS/MMS feature on my account. I believe the database did not fully update after my port from ATT.
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Network
Greetings @user_narfww, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well, and thank you to @EG for moving the post so we could address the issue. I am sorry to hear about the issues you had with the plan cha
Letter to "Arbitration Nod"
Hello, I am writing about an extremely egregious situation Comcast/XFinity has been putting upon myself and my neighbors. Last week (5/8/2026) we began experiencing intermittent service outages which are continuing to this moment (5/15/2026 9:00 am). This has been very frustrating as my wife needs t
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@XfinityThomasA This does not answer my questions. If I hadn't already added "my preferred mobile number to [my] account" I couldn't have gotten the texts I quoted to you in my original message. Please try to keep up with what I said. I do not want
Where can I email a complaint
And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa
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@user_hw99880 Hi there! Thank you so much for using our Forums and for taking the time to contact us. We are happy to look into these Xfinity rewards issues you are having and we appreciate you reaching out. To get started can you send us a DM w
Help with rewards download
This is the second week I have not been able to get any of the rewards offered. I've cleared my cache, redownloaded the app and tried another device. What can I do to get the movies and rewards I should receive but cannot
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Internet Intermittent
Internet intermittently cutting out. It all started after I installed a new router that Xfinity asked if I'd like one sent to me. I installed it a few weeks ago. Internet started cutting out every so often. This past weekend I returned from out of town to find out my home network was wiped out. I've
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Wifi keeps going out
My wifi keeps going out. My cables are attached exactly as they should be abd every day at least once a day, Xfinity wifi goes out. The app asks me fix the cables, restart the router and wait for a couple of minutes. But why should anyone be asked to do that for just wanting a consistent wifi connec
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Hello, user_59j28h! Thank you so much for reaching out for help with your “Last Watched” feature—I know how frustrating it can be when it’s not working the way it should. Let’s walk through a few quick fixes together to
Last Watched Not Working!
Last Watch working correctly whatsoever ever since yesterday morning when I was updating the system like it told me too, and then I updated again this morning like it came up and I thought oh great it’s gonna fix itself instead it just got worse instead of five shows or channels being there for last
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@5hl Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rd
Heavy pixelation on main tv box but XRE errors on both boxes
Problem first started maybe 5 weeks ago where some channels experienced heavy intermittent pixelation that also appeared in DVR recordings on the main cable tv box. It was annoying but I didn't have time to contact support. However, now I have our main tv box having intermittent issues of the follow
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@user_wdfgzv thank you for reaching out. With your internet, you can monitor your data usage using your Xfinity app, and with our Data Usage Center with the link: https://dataplan.xfinity.com/. If with mobile, you can view Xfinity Mobile data usage b
XfinityDena
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7 hours ago
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Data usage
How do I see what my data usage is
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