Xfinity Community Forum

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2. Verify the MAC AddressIf the MAC address on your account doesn't match the one on the sticker of your modem, the Stream app will never recognize the connection as "In-Home." - Open the Xfinity App and go to Account > Devices. Ok, there is

user_lmuqfc

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8 hours ago

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Cannot watch xfinity stream at home on home network

I cannot use xfinity stream in my own home since I moved in here 6 months ago, i have my own modem. All devices I have tried are connected to the home network. I am charged every month for this service but have got no help. and there does not seem to be solutions for multiple reports of this happeni

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I'm not comprehending. Can you perhaps DM me?

user_svtvlh

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9 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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I don't know how to send the DM. This is my first time over here.

user_svtvlh

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9 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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where my monthly billing statement

my billing statement for this month

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Billing

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Accepted Solution

Closed

Cancel

Hello, I tried to cancel my Xfinity subscription over a month ago by going to a store. I returned the equipment, but I realized my cancellation hadn't been processed, and now I have a bill for over $200 and an active subscription. I can't cancel by phone as I'm abroad. What can I do?

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Customer Service

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number of devices

I want to see how many devices I have with Xfinity services

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Customer Service

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Thank you so much for the update and we are happy to see you got some help. If you would like for us to go over any additional details follow the steps above to send us a DM.

XfinityJorge

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9 hours ago

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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Charles, that's awesome -- can you provide explicit steps that you / the rep took to make this work? I've been using my Ultra 3 as a "dumb" watch for months now, and would love to have a detailed process to follow and make my appt at the local Xfini

_saps_my_life

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9 hours ago

to the conversation:

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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user_cc7bfd Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I see that you have some questions about your plan. I am happy to do an account review and go over that together. To get started can y

XfinityJorge

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9 hours ago

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Internet

How much am I paying for internet only

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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Cancellation verification

Hello - I am seeking confirmation of my second cancellation request, which I made yesterday via phone call to a customer service agent. The woman I spoke with told me there was no record of my first request, so she took down my information. She then gave me a reference number because I requested one

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Cancellation verification

Hello - I am seeking confirmation of my second cancellation request, which I made yesterday via phone call to a customer service agent. The woman I spoke with told me there was no record of my first request, so she took down my information. She then gave me a reference number because I requested one

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Customer Service

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user_svtvlh You are most welcome! I look forward to hearing from your DM to help you get your concerns addressed.

XfinityKassie

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10 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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CS

**UPDATE 1/26/2026** Decided to follow up on a ticket ... long story short... I AM NOW ABLE TO SEE MY APPLE WATCH ULTRA 3 UNDER MY DEVICES, IT HAS BEEN SUCCESSFULLY ACTIVATED, AND I AM ABLE TO MAKE CALLS/SEND TEXTS WITHOUT MY PHONE. The rep st

c.santino1

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10 hours ago

to the conversation:

New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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Xfinity should brush up on federal requirements for sending business email: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business Q. How do I know if what I’m sending is a transactional or relationship message? A.

user_fq3tlq

commented

10 hours ago

to the conversation:

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New Xfinity Membership Rewards

I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a

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@XfinityKassie I would love someone to help. I have been in contact with at least 6 Xfinity employees with two very heated exchanges.

user_svtvlh

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10 hours ago

to the conversation:

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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Thank you! I appreciate that.

user_svtvlh

replied

10 hours ago

to the conversation:

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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@XfinityAlfonso get a 404 error signed in. Just stop sending me unsolicited advertisements or enrolling me in programs without consent. If it's something outside of billing or service I don't want it and I should be able to opt out of promotionials.

Uzivert

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10 hours ago

to the conversation:

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New Xfinity Membership Rewards

I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a

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@user_twh773 yes, I too have been comcast/xfinity customer for years. Always been trying to keep my total bill around $200/mo. Each time they raised it I would call and they would reduce channels. Rinse and repeat, less and less

user_s7hkjo

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10 hours ago

to the conversation:

Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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Internet

How much am I paying for internet only

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Sign-In and Account Management

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user_wd3749, I am sorry to hear you are having trouble accessing HBO Max. Did you have access to HBO Max before starting service with us?

XfinityAngie

commented

10 hours ago

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HB max

I cannot access HB max. new subscriber. Do I need to reprogram the whole system?

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