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Internet Issues w No Fix
[Edited: "Personal Information"] Email [Edited: "Personal Information"] I've been having horrible internet issues for over a year now. From lagging, buffering not connecting,staying connected and download/upload speed to slow to stream. It happens to everything connected to the internet even hard wi
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Customer Service
what's weird for me is I never receive emails from xfinity regarding these types of things. nothing regarding espn, Peacock, mlb extra innings, yet I have them all. I have espn select through Disney, but my xfinity account shows I have espn un
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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Any update? I'm in the same boat.
Xfinity still hasn’t applied my iPhone trade-in credit after a year
Hi, I’m writing to share my extremely frustrating experience with Xfinity’s trade-in program. In September 2024, I traded in two iPhones under an Xfinity Mobile promotion to upgrade to new devices. According to Xfinity’s own records, both of my old phones were received in October 2024 and were in go
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I was told the other day I was going to be receiving a gift card. I was on the phone I believe it was Sunday or Monday if I'm not badly mistaken and the guy told me I was going to get a $200 gift card I haven't seen it tonight email yet
200 gift card
I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?
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At this time, our online Chat center is closed. Please reach back out to us during normal business hours, Sunday-Saturday, between the hours of 6:00 a.m. and 1:00 a.m. Thanks for choosing Xfinity.
Unable to buy a new phone since I moved
Good evening, I have been a very happy customer with Xfinity for several years now. I discontinued my Internet service in New Mexico last July 2025 due to the fact that you guys did not serve East Texas. I however kept my cell phone service with you because I appreciated the cell phone service and I
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Tech visit survey
My internet and cable service was out for 24 hours from approximately 2:00 PM EST on March 2 until the March 3. A technician visited on March 3rd, and found that someone from Xfinity had disconnected the cable from the street to my house, and had put a terminator in its place. The tech reconnected i
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Customer Service
@XfinityVictor No I am all set, thanks
Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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It's been unusable for YEARS. Many have been complaining about it for YEARS. Sort it out! I can't even view my account or look at my bills. This is completely unacceptable.
Website
Every time I am forced to use the Xfinity website, I get so frustrated I just want to scream. It takes FOREVER for pages to load. For an INTERNET COMPANY with over 32 MILLION CUSTOMERS, you have the absolute worst and slowest website I have every visited. I have never seen a website load slower, eve
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user_6c5bpt Hello! We currently don't have any specific discounts for disabilities, but we can look into your account to see if there is a new promotion to help reduce your bill. To send a direct message, please click on the chat icon in the top-righ
Disabled discount
Good evening, Do you offer a discount for people with disabilities? I am suffering from a nerologic disorder that allows me to walk only using a walker, or holding on to something. I use an electric mobility scooter to get around. I am also a senior citizen (55+, born 06/02/1970). I have home intern
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Unable to buy a new phone since I moved
Good evening, I have been a very happy customer with Xfinity for several years now. I discontinued my Internet service in New Mexico last July 2025 due to the fact that you guys did not serve East Texas. I however kept my cell phone service with you because I appreciated the cell phone service and I
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Accessibility
Good evening @user_16nma9, and thank you for reaching out on our Forums, we appreciate it. I'm sorry to hear you are having trouble watching Landman, what error codes or messages are you experiencing if any? Are you having trouble with any other prog
Landman
Trying to watch Landman on paramount plus with Xfinity . Doe not work even though I pay for paramount plus with showtime.
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Port Forwarding on the App says "Something went wrong"
Trying to port forward on the app, every time I try it says something went wrong, these settings couldn't be updated please try again later
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Xfinity App
Need to set up an appointment
Just got a new Now internet box and not able to activate it.
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Customer Service
Thanks for reaching out @user_d1mpvh! We may need to open a serviceability request with our local construction team since these are brand new duplexes. I also noticed you’ve already sent us a DM. Please be reminded that sending unsolici
New duplex!
Hello, I am moving at the end of the month and I was told Xfinity services the area (literally everyone else around has Xfinity) these are brand new duplexes. I have spoken to the property manager multiple times and he insists I reach out to Xfinity but Xfinity keeps telling me no! Xfinity is the on
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Disabled discount
Good evening, Do you offer a discount for people with disabilities? I am suffering from a nerologic disorder that allows me to walk only using a walker, or holding on to something. I use an electric mobility scooter to get around. I am also a senior citizen (55+, born 06/02/1970). I have home intern
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Billing
Just a note in regarding this issue. Mine started working again. Took a little over a day and it started working fine. Samsung A36.
user_sooiry
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Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
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