Xfinity Community Forum

Request for Reissue of – Unused and Expired $200 Promotional Visa Prepaid Card

Hello Xfinity Support Team, I am hoping an official Xfinity representative can review my situation and advise whether there is any possibility of a one-time courtesy resolution. Last year, I signed up for Xfinity Internet under a promotion that included a $200 Visa Prepaid Card after maintaining ser

Question

•

Customer Service

11

1

0

Same here. Been with Comcast for 30ish years. If NFL network isn't restored before the season starts, I'm gone.

tlgjr8

replied

14 hours ago

to the conversation:

0

U

NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

Question

U

It’s from Xfinity rewards. I explained that to the agent but I was told that was only for diamond but that’s not what the emails say. “ Peacock is already yours. Claim it now to start watching.

user_6b4511

replied

14 hours ago

to the conversation:

0

U

Peacock

I’m starting to get frustrated for over 6 months I’ve been getting an email requesting that I activate my subscription I can never do it but now an agent is telling me I have to upgrade and change my plan but none of that is stated in the emails or in the stream shop where it wants to me to activate

Question

U

Request for escalation and technical review: Root Cellar Music Studio landing page blocked on Xfinity Wi‑Fi

I’m posting this in the Xfinity Community Forum to make sure this issue receives a response and is routed to the appropriate security team. Please escalate and re-review the block affecting my business landing page: https://go.rootcellarmusicstudio.com/welcome This is a legitimate lead-generation pa

Question

•

Your Home Network

11

0

U

Customer service

I already paid the Internet. When can I get it back connected

Question

•

Home Phone Features

6

0

user_m0zlju, I'm sorry to hear you had some trouble on the way to a resolution. We appreciate your feedback and bringing this to our attention. The forums are a great resource if you need help or us in the future.

XfinityVianney

replied

14 hours ago

to the conversation:

0

U

If a human being doesn't contact me within 24 hours, I will switch to another provider

Comcast called today and informed me that the employee discount I was receiving for the past year is expiring now. I was expecting this since my husband was a Data Analyst at Comcast and he died a year ago. The problem is, the person who contacted me could not assist me with the transition. She gave

Question

You can also see how to send us a direct message here @user_r28n3d.

XfinityAldrik

replied

14 hours ago

to the conversation:

0

U

Monthly bill has more than doubled in less than two years. What can I do to reduce my bill?

My monthly bill was $36.21/month when I first signed up in 2024. Now my bill is $73.22/month, more than double. How can I reduce my bill to be more affordable?

Question

Thank you for reaching out to us @user_r28n3d! I can certainly understand why that increase would catch your attention. Going from $36.21 per month to $73.22 per month is a significant change, and I know I too would want to look at ways to lower my b

XfinityAldrik

commented

14 hours ago

to the conversation:

0

1

U

Monthly bill has more than doubled in less than two years. What can I do to reduce my bill?

My monthly bill was $36.21/month when I first signed up in 2024. Now my bill is $73.22/month, more than double. How can I reduce my bill to be more affordable?

Question

Hello @user_uhetzg, thank you for reaching out. I apologize for the frustration you've experienced trying to activate your Peacock reward. I'd be happy to take a closer look. Please send us a direct chat message with your full name and complete servi

XfinityCarolyn

replied

14 hours ago

to the conversation:

0

U

Peacock Activation Not Working

Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no

Question

bkittsley Our field techs do not support the cellular side of our services since that uses the cell towers not the same connections for your home services. For Xfinity mobile issues we would recommend you starting with one of the devices and using th

XfinityAmandaB

replied

14 hours ago

to the conversation:

0

Poor Service always goes to SOS Sat coverage

I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.

Question

user_pc5z56 Welcome to our community forum! I can definitely check on that order to make sure it was processed successfully. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do

XfinityEmilyB

commented

14 hours ago

to the conversation:

0

U

I submitted an order but did not receive a confirmation email

Hello, I submitted an order but did not receive a confirmation email. When I try to log into my account there is an error message. I'd like some help figuring out if I have an installation scheduled or not.

Question

Hi @user_u64j0m, Thank you for visiting our official Xfinity Forums Community support page. We are more than happy to provide any assistance with our Xfinity Internet service. Could you please leave a comment with more detail pertaining to the issue

XfinityDemitrius

commented

14 hours ago

to the conversation:

0

U

Internet set up

Internet went connect

Question

@fish3792 Oh wow, that's no fun. The app and the content are not free. If they were included in a prior service and lost, it can only be added back by ordering it directly, or having it included in a promotion. At this moment it's not included in any

XfinityBenny

replied

14 hours ago

to the conversation:

0

lost access to hbomax after cancelling home security

Question

U

I submitted an order but did not receive a confirmation email

Hello, I submitted an order but did not receive a confirmation email. When I try to log into my account there is an error message. I'd like some help figuring out if I have an installation scheduled or not.

Question

•

Customer Service

10

1

0

U

I was able to get the issue resolved, but it was extremely difficult. Your customer service is the worst I have ever encountered, and automating it all was exactly the WRONG way to make it better.

user_m0zlju

replied

14 hours ago

to the conversation:

0

U

If a human being doesn't contact me within 24 hours, I will switch to another provider

Comcast called today and informed me that the employee discount I was receiving for the past year is expiring now. I was expecting this since my husband was a Data Analyst at Comcast and he died a year ago. The problem is, the person who contacted me could not assist me with the transition. She gave

Question

user_9kofmf How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c5141. Click "Sign In" if necessary.2. Click the "Direct Messaging" icon.3. Click the "Start

XfinityEmilyB

replied

14 hours ago

to the conversation:

0

U

ESPN Unlimited won't work despite being actived

I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par

Question

S

BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market

Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411

Question

•

Your Home Network

3

0

It’s all 6 of our Xfinity Mobile lines on 6 separate iPhones all on the latest iOS, its network, not device, even the Xfinity Tech that was here repairing out Video set top box last week could not get cellular connection on his cell phone which was q

bkittsley

replied

14 hours ago

to the conversation:

0

Poor Service always goes to SOS Sat coverage

I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.

Question

Hey @user_c9t9xc, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you bringing your concern to us regarding the access to some old Xfinity billing statements from your old account. While we would be un

XfinityDemitrius

commented

15 hours ago

to the conversation:

0

U

Bill from prior address

I'm trying to view statements from a prior address that is linked but inactive. Searching through prior posts, it seems like there were others in this situation but no solution that I could find. Any help would be appreciated. I moved a little over a month ago, and would like to download the May and

Question

user_jvd60p thank you for using the Xfinity Community forums page to reach out. Your equipment concerns can definitely be addressed. Did you have an incorrect device shipped over as a replacement or did you process an exchange in person at a local Xf

XfinityMarcus

commented

15 hours ago

to the conversation:

0

2

U

XG1v4 wired DVR replacement

Hello, Xi6-T was mistakenly supplied for a failed XG1v4 wired DVR. Please help me correct this situation as I do not want to lose the local DVR. Thanks!

Question