Xfinity Community Forum

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THIS IS THE MOST IMPORTANT PART I APPOLOGIZE FOR CREATING A SUPPLIMENTARY POST BUT IT MUST BE ADDRESSED!!!

ITPro3DMaker_RaccoonTaker

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7 hours ago

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Reached the Breaking Point — Need Real Escalation Today

’m posting here because my service issues have gone so far beyond “inconvenient” that they’re threatening my ability to keep working and stay stable. I rely on my connection to make income, and I’m not exaggerating when I say this inconsistency has put me on the edge of losing work I can’t afford to

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P.S.I also need to make it clear how much time, money, and mental energy this has already cost me. I spent an entire week leading up to November trapped in customer-service loops, repeating myself to agents who either couldn’t access the right tools

ITPro3DMaker_RaccoonTaker

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7 hours ago

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I

Reached the Breaking Point — Need Real Escalation Today

’m posting here because my service issues have gone so far beyond “inconvenient” that they’re threatening my ability to keep working and stay stable. I rely on my connection to make income, and I’m not exaggerating when I say this inconsistency has put me on the edge of losing work I can’t afford to

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Same here! Please advise.

user_gyyxyz

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7 hours ago

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Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.

Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc

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user_1gp5h2 Hello, thank you for reaching out via our Xfinity Community Forums. I would be happy to review your billing with you and see how I can best help. To get started, please send our team a Direct Message with your full name, the name listed o

XfinityChristy

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7 hours ago

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Double payments

Double payment by mistake

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Reached the Breaking Point — Need Real Escalation Today

’m posting here because my service issues have gone so far beyond “inconvenient” that they’re threatening my ability to keep working and stay stable. I rely on my connection to make income, and I’m not exaggerating when I say this inconsistency has put me on the edge of losing work I can’t afford to

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Plan

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@user_9suotq I can help you add a name to your bill. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” secti

XfinityRaul

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7 hours ago

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Adding a name

I need to add a name to my billing statement.

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Double payments

Double payment by mistake

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Customer Service

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Who stole my iPhone ? It was a trade in.

I went into Xfinity mobile on September 12, 2025 to get a new phone. The rep and I agreed that he would trade in my iPhone 13 Pro Max for a credit and then I would receive a iPhone 15 Pro Max. I notice that I haven’t received any emails or documents pertaining to the trade in and also my bill begin

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Devices

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No audio drop on legacy channels that I can find either. ABC, CBS, NBC. Most others channels are not so lucky.

Viper122

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7 hours ago

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

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We do not watch the other TV,s often as they are in guest rooms. This TV is our primary one and used by us most of the time. Have not streamed from others. Recently purchased Paramount + to continue the Landman series and streaming is deplorable &am

user_2z76j2

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7 hours ago

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Chronic issues

Having chronic issues with remote lag time, rewind & fast forward working intermittently (often says not available) and screen freezing. Have performed all the recommended xfinity work arounds to no avail. My cable box is a XG2v2-P installed in 2021. My TV is a LG OLED65GXPUA. xfinity recently sent

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Hi there and welcome to Comcast @user_jtswow. Thank you so much for reaching out to us regarding your concerns with ESPN HD channel. You are in the right place and we are happy to assist you today. May I have you check the settings here Auto-tune to

XfinityRoberto

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7 hours ago

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stream picture quality

it shows espn (HD) yet its not in HD. its horrible quality like 720p streched to fit the screen. yet when i log on my phone its a bit better. this happens every single time i watch F1 or motoGP. if i log in to espn sites under my xfinity name their stream is a bit better. yet every single other stre

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Thank you. If I don’t hear back today, I will reach out privately tomorrow.

user_j77dor

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7 hours ago

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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Adding a name

I need to add a name to my billing statement.

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Customer Service

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@user_j77dor, I'm not sure what the reason would be that no one reached out yet, and I apologize for that, but I can see that the documents were received, and the wheels are in motion. I notated the case that you are looking for contact as soon as p

XfinityFrank

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7 hours ago

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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I had the opposite experience. My tvgo channels were missing only on my Apple TV 4K devices. The last update fixed it but made my audio drop out problem seem worse. Look for update today.

Viper122

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7 hours ago

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Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

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Only via online. The online portal indicates that someone will be in touch within 24 hours of submitting document. That did not happen. I am in the process of scheduling this repair for next week. Hopefully, your end of able to coordinate with us.

user_j77dor

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7 hours ago

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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@user_j77dor, Good morning. We definitely do take this seriously. I chatted with you last week and let you know what the estimated resolution date was, so you would be aware. That is still the case today. I am confident the team will get this resolve

XfinityFrank

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7 hours ago

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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downloading the apps is a workaround and they are free .Thanks for your info

user_03de5a

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7 hours ago

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MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

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I have audio drop after commercial breaks and at the start of the show, but not on any legacy channels which I just discovered by trial and error. Update suppose to come out today to fix some of these issues. Keep an eye out for it.

Viper122

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7 hours ago

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MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

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Good morning. I was supposed to hear back within 1 business day of opening the case. That did not occur. Please understand that if your team is not willing to take this seriously and work with us, we will have no choice but to cut your cable during t

user_j77dor

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7 hours ago

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U

Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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