Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (473.8K)
Account Help - Downgrade to Internet Only
Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services en
Question
•
Billing
Terrible. Customer for over 30 years. Having channels just disappear, especially ones I pay more for, is shady at best. Not notifying customers of the change is just pure greed of the faceless conglomerate that controls Comcast. Sports channels were
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Hello @user_9b6def, and thank you for posting your concern on our Xfinity Community forums. Not receiving emails you expect is a genuine concern. Depending on how you are intending to receive these emails can be affected by a number of fa
Unable to receive email
Hello I am unable to receive email from subscription service for a long time now. Sender is in my contact list and is not going to my spam folder. Is there a way to resolve this?
Question
user_xus0gp - Hello! Thank you so much for reaching out—I know how important it is to get your service back up and running smoothly, and I’m happy to help guide you through your options. To replace your SIM card with Xfinity Mobile, you h
Lost Sim card
I was installing a memory card. The sun cards slot was empty. Not my phone says no sun card detected
Question
About phone service
just wondering when a phone is paid off is the service unlocked for another service company
Question
•
Customer Service
Amen to that, def canceling Xfinity if they don’t get Red Zone back!!
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Cancel Service
I have moved and can not call because I have a balance I can not over ride the prompt
Question
•
Customer Service
Hello @tacoma50, and thanks for reaching out on our Xfinity Community forums. You may also need to check Certificate Trust settings on your iPhone. This would be found under Settings/General/About/Certificate Trust Settings. &nb
Xfinity WiFi hotspot connection is intermittent - view Xfinity WiFi certificates and configuration profiles on my iPhone
I have the Xfinity app installed on my iPhone. Xfinity WiFi hotspots used to work great, but now the connections are intermittent. Sometimes hotspots connect, other times they don't or sometimes they drop after connected. It seems odd because while my iPhone has connection issues, my work laptop con
Question
@user_bs8ml2 Thank you for taking the time to reach out about this concern. Did you receive any ticket number? Usually, if there are any documents to be uploaded by you (customer) would be provided with a ticket number and receive an email directly.&
Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement
I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast
Question
Hi there, @user_mkpxwk! I am glad that the Xfinity app has been handy to check on your service. The area team fixes any signal issues affecting your service. We also complete proactive maintenance and replace area equipment or lines as needed. We fur
Frequent Outages
I live in the Lehi/Saratoga Springs Utah area. For the past several months we have been experiencing very frequent outages. Sometimes lasting an hour or two, but sometimes lasting four hours or more. What is causing all of the outages, and what is being done to prevent them? If this continues, it mi
Question
Gigabit x10
Hi, I had been in contact with the gigabit x10 sales team. I haven't heard from them in over a week, and their last update suggested I would hear from them soon. I was hoping you might be able to help me check in with them and see what's happening. Thanks.
Question
•
Customer Service
Right there with you..so dang annoying! What good is a channel you can't stand to watch ?
Peacock closed caption won't turn off
Regardless of what i do it won't turn off. Reset, clear cache, cleared data it just pops back on. Requested a new box got that, same [Edited: "Profanity"] thing!!!!! It will stop for about 20 mins then turns back on. Im ready to cancel this makes no sense. Peacock on Xumo. The actual tv settings is
Question
Hello @user_vp6ekd, and thanks for reaching out on our Xfinity Community forums for assistance. I can really understand how frustrating this must feel, especially after making a full payoff and then having to go back and forth seeking documentation o
Urgent Escalation: Missing Payoff Receipt for iPhone 17 Pro - Account Reference Required
Dear Xfinity Management Support Team, I am writing to formally request immediate assistance regarding a missing financial receipt, following an unacceptable customer service experience. On April 23, 2026, I made a full payment of $825.01 to Xfinity to finalize the payoff for my iPhone 17 Pro. Despit
Question
@Fidhle007 This isn't the experience we want any customer to have, and my team can help with your account concerns. Can you please provide what you're trying to do with your account?
Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I
Question
The playback setting is set to best play available. I tried rebooting the modem and reinstalling the app and it's still low resolution.
Streaming app is low resolution on Samsung Galaxy A9+ tablet
The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stre
Question
I have this same issue and NO ONE from xfinity is helping me!
user_alisalyda
commented
17 hours ago
to the conversation:
0
0
tv dvr
can’t record it says i need dvr subscription. i have tv plus
Question