Xfinity Community Forum

@user_vzkq44 I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around. I had someone come out and take pics to send to the "construction department" and have yet to hear back and i

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8 hours ago

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Tree Removal

I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around, and i need to have the lines dropped so the tree can be taken down by a tree service. I had someone come out and take pics to send to the "construction department" and have y

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Sounds terrible, because you have already promised me that very solution at least twice now, and then rescinded the offer shortly thereafter. I expect the exact same thing to happen again. The only thing Xfinity excels at is incompetence. You still d

user_tlv1y8

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8 hours ago

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Canceling my Xfinity service after a decade as a customer

Xfinity is awful, and always has been. But it is now the worst it has ever been. Three months after canceling my service at my prior address, and many hours of calls, they continue to charge me. I’ve been told four times now that the problem is solved and I’d be reimbursed. To date, I have not been

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Cable/powerline down

Cable/Powerline has been down. I’ve called multiple times and sent in a request through the app. I have two ticket numbers, but no one has been out here to put up the cable/power line yet it rains a lot and my dog is outside a lot. I am not sure who else around me has Xfinity but I don’t want my dog

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Getting Started

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Moved to Customer Service as this is not Guidelines related.

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8 hours ago

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Damaged Pedestal Box Cover

Good afternoon, I have a damaged pedestal box cover that was damaged during the construction of my home and it was never replaced. How can I report the issue and get this replaced?

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Damaged Pedestal Box Cover

Good afternoon, I have a damaged pedestal box cover that was damaged during the construction of my home and it was never replaced. How can I report the issue and get this replaced?

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Customer Service

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I was hacked today 7/8/25 sending out requests for 200 to be sent to an outlook account for all my contacts

XHowardk577

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8 hours ago

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Email Hacked

Somehow my email was hacked on April 22, 2025. They were able to access my contact folder of several hundred people’s emails. I had a friend in cyber security look into this but I need Xfinity to look into the breach. There may be others who were hacked or even worse, Xfinity as a company has a brea

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My email was hacked and using an outlook address comcast-xfinity is my platform

XHowardk577

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9 hours ago

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Email Hacked

Somehow my email was hacked on April 22, 2025. They were able to access my contact folder of several hundred people’s emails. I had a friend in cyber security look into this but I need Xfinity to look into the breach. There may be others who were hacked or even worse, Xfinity as a company has a brea

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Xfinity customer service is awful

I have been trying to get help from a person for an unbelievably long time. I have been sent in circles by these AI chatbots that avoid getting me where I need. I need to speak to a PERSON now. My internet speed via ethernet directly from my modem to my computer is half the speed that my plan should

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Customer Service

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Want My Email [Edited]

want my email... [Edited: "Personal Information"]

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Email

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Never Received an update on my wifi booster/extender

I was told that I was eligible to receive a free wifi booster as the wifi in my home is spotty in some areas. The lady told me that after 2 weeks, they would let me know when I was going to get it. I never received any call and the customer service helpline, to say the least, is very unhelpful. Who

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Customer Service

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Customer service

I have been dealing with them for 3 months now trying to get the incentives I was promised. I just sent my last bill from other carrier for a third time today to hopefully receive them. Not one person is knowledgeable enough to help. My last review they said direct message us and we can help you. I

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Customer Service

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Tree Removal

I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around, and i need to have the lines dropped so the tree can be taken down by a tree service. I had someone come out and take pics to send to the "construction department" and have y

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Customer Service

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No. I received a code, but when tried redeem at Fandango it said code has expired be activated.

user_5c6cbl

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9 hours ago

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Jurassic World Reward

How/where do I activate my Fandango reward code for Jurrasic World tickets?

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Cancellation of home security requests

Hi, I have contacted by several methods (in person, phone and email) to have the home security removed from my account since the person who came to install suggested it might not be right for my particular home (drilling large holes in different spots, window sensors in places that might malfunction

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Billing

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user_5c6cbl Unfortunately, the Xfinity Rewards team had a limited number of tickets for Jurassic World, and all tickets have already been claimed. We do apologize there was a limited supply.

XfinityMartyR

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9 hours ago

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Jurassic World Reward

How/where do I activate my Fandango reward code for Jurrasic World tickets?

Question

Thanks for posting on our Community Forums for assistance with burying the cables, GeorgeMVI. We can help put in a request for you! Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

XfinityDilary

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9 hours ago

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Need to Bury Cable Lines

I am currently building a new home and in process of burying the power and cable lines around the property to underground service. Rocky Mountain Power has already started burying the power lines, but I’ve been struggling to get a hold of Xfinity to do the same for the cable lines. I need to get in

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I am having the same problem! I haven't received emails since 06/18/2025.

JackieB0406

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9 hours ago

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no inbox receipts

Subject: Not Receiving Incoming Emails to Xfinity Email Account Hello, I’m having trouble with my Xfinity email account. I can send emails, but I am not receiving any incoming emails in my inbox or other folders. I have already checked the following: Spam/Junk folder Email filters and blocked sender

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TV only showing message Comcast Internal Us Safe Channel

TV only showing Comcast Internal Use Safe Channel and can not be changed. This is on HDMI not on HDM2

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Non-X1 Service

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Jurassic World Reward

How/where do I activate my Fandango reward code for Jurrasic World tickets?

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Customer Service

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Need to Bury Cable Lines

I am currently building a new home and in process of burying the power and cable lines around the property to underground service. Rocky Mountain Power has already started burying the power lines, but I’ve been struggling to get a hold of Xfinity to do the same for the cable lines. I need to get in

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Customer Service

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