Xfinity Community Forum

NBA playoffs

Unable to watch NBA playoff games because xfinity is in a contract dispute with them. Where are we to watch the N? BA playoffs.

Question

•

Xfinity Stream Website

4

0

Ubiquiti UXG-Max Deployment Plan with Xfinity XB8 (Bridge Mode Migration)

Please, I would like to have opinion from this community if my approach to swap the XB8 Xfinity Gateway to the UXG-Max is correct and running low risks of getting in trouble, here is the process that I am working on: Current Setup: 1 ISP: Xfinity 2 Modem/Router: XB8 (router + DHCP + Advanced Securit

Question

•

Your Home Network

6

0

U

Please restore ABC. It’s playoff season. C’mon, man.

user_v17nw6

commented

15 hours ago

to the conversation:

0

U

Why am I not getting abc

I am not getting abc anymore. Why

Question

U

TOTAL “RUN A ROUND”. provided Xfinity voice chat transcript, (multiple times) issue clear, company representatives non-responsive.

user_ibuzgm

replied

15 hours ago

to the conversation:

0

U

Iwatch $300 Credit Promised. Still waiting.

Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.

Question

U

won't accept the password; same as the other devices; is my password corrupt, account locked, ??

user_4ix6cl

replied

15 hours ago

to the conversation:

0

U

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

U

I’ve done this already, they’ve been zero help. Only thing I can do is wait for a tech to see if they can do something. I have an existing work order and that needs to be closed out before a new one can be created.

user_gozum5

replied

15 hours ago

to the conversation:

0

U

router

can a home have two xfinity routers being used? or would it need to be one xfinity router and one from somewhere else like best buy or amazon. i have a split network circuit and i thought getting a second xfinity router would work but it's just asking me to basically use it as the primary and to ret

Question

And when you removed the comcast.net email from your iPhone and tried to add it back what message did you receive?

XfinityCliff

replied

15 hours ago

to the conversation:

0

U

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

user_gozum5 I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."

XfinityVictor

replied

15 hours ago

to the conversation:

0

U

router

can a home have two xfinity routers being used? or would it need to be one xfinity router and one from somewhere else like best buy or amazon. i have a split network circuit and i thought getting a second xfinity router would work but it's just asking me to basically use it as the primary and to ret

Question

Hello, user_z3p667! Thanks for taking the time to reach out to our XFINITY Community forum. This experience does not reflect the customer service we aim to deliver. We’d love the chance to further investigate this issue to make it right. Let's

XfinityNatalie

commented

15 hours ago

to the conversation:

0

U

More lies by Xfinity customer service agents

I was just hung up on by a customer service agent, the promised to match a 5 year promotion that Tmobile is runing so I would not disconnect my service. They kept sending me multiple service requests email that only stated a 12 month promotion. When I asked about this, the agent told me not to worry

Question

U

No. this has worked flawlessly for years; started having intermittent problems a few weeks ago. note i discontinued using xfinity as my isp a few months ago; have accsessed mail via the portal since then.

user_4ix6cl

replied

15 hours ago

to the conversation:

0

U

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

Are you presently using any sort of VPN app on your devices @user_4ix6cl?

XfinityCliff

replied

15 hours ago

to the conversation:

0

U

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

U

Yes I am, are you able to assist.

user_gozum5

replied

15 hours ago

to the conversation:

0

U

router

can a home have two xfinity routers being used? or would it need to be one xfinity router and one from somewhere else like best buy or amazon. i have a split network circuit and i thought getting a second xfinity router would work but it's just asking me to basically use it as the primary and to ret

Question

U

yes, my settings mirror those you provided. i deleted the account from my iphone and now cannot add back; other devices mirror same settings

user_4ix6cl

replied

15 hours ago

to the conversation:

0

U

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

Hi @user_g3ng1c, thank you for the additional detail. To make sure we're helping in the right way, can you let us know what you’re hoping to do once the address is unblocked (for example, restarting service, placing a new order, or resolving a

XfinityMelinda

commented

15 hours ago

to the conversation:

0

U

Blocked

My service adress is bkocked

Question

U

Always unable to access email . Thanks goodness they are getting rid of email service - hopefully they can finally act like a quality internet and streaming service

user_593572

commented

16 hours ago

to the conversation:

0

U

Email always an issue

No email acces in Xfinity app

Question

U

Email always an issue

No email acces in Xfinity app

Question

•

Email

9

1

0

@user_m0s2ff go ahead and send us a direct message so we can take a look at your account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the

XfinityAbby

replied

16 hours ago

to the conversation:

0

U

Cannot purchase upgrades

Spent all morning with online customer service who have just repeated the same thing. After reading other people’s post and with the updates to those post there appears to be no solution. Unreal how you cannot simple upgrade like other sites let you do. What a waste of time this has been on my Satur

Question

Those screenshots definitely help, Noan! The one thing that stands out is you mentioned you returned your equipment on February 6th, but it looks like we only removed the charges from February 28th forward, so something may have gone wrong when the d

XfinitySean

replied

16 hours ago

to the conversation:

0

N

I'm being billed 2 months after I cancelled.

I cancel on Feb 6, return equipment by end of the next week (Hadn't used it since cancelling) ``` We received your cancellation request, and we're on it Thank you for being an Xfinity customer. While we might not be the right fit for you at this time, know that we're here for you if anything changes

Question

bobby963 - You bet! Has this issue been resolved?

XfinityThomasA

replied

16 hours ago

to the conversation:

0

Unable to access comcast email through Outlook Classic using windows 11, no new email messages received since 9 AM

No new email messages received since 9 AM today 4/9/2026. Still an problem now at 5:30 PM.

Question

Thanks @user_4ix6cl. Lets verify some settings for your configuration, these should work for almost any app. Incoming Mail Server: imap.comcast.netIncoming Mail Server Port: 993 with SSL ONIf the Mail Client lets you select an authentication me

XfinityCliff

replied

16 hours ago

to the conversation:

0

U

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question