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Bluetooth + Remote issues
My flex box was working just fine up until a week ago now. It won't connect to ANY Bluetooth devices suddenly. No devices show up on the list to try unpairing/repairing and the discover section only has a loading symbol that never moves no matter how long I wait. It's completely blank under the Blue
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Flex
@user_q4njea I am so angry at Xfinity right now! I knew something was up when I used their new “Hub” page and email was not front and center. wait until the other shoe drops and Xfinity sunsets their email offering! What a terrible way
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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does not make sense that I have to add strange unfamiliar apps to my computer. This is even more confusing to me. Thanks tor trying. I will call tomorrow.
Printer Help for now
my hp2800e printer stopped connecting to wifi about 2 weeks ago. Is there a link that will explain how to split it from 5g to 2.4? I tried but I am 73 and I need explicit instructions. I can't use the app because I have the iPhone 8 and it will not upgrade. I tried calling numerous times for help. s
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user_5fk8a3You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your
Cancelling service
I'm trying to cancel my xfinity internet service. I read an earlier post saying that we could send a direct message to take care of it here, but I don't see how I can send a direct message. Any help would be appreciated. Thanks.
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I got my gateway upgraded to the Xb8 and (so far - 7 days and counting) everything seems to working perfectly. I haven't seen a stutter or freeze all week. FINGERS CROSSED. In my case, at least, it wasn't the devices, memory available, video qualit
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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Hey @user_c42567, Thank you for visiting our official Xfinity Forums Community support page. We would like to look into this matter further and see how we can help. Please send a direct message by clicking the chat icon in the upper right corner of
iPhone 17 Pro Max order: Can I grab it in-store instead?
Hey everyone, quick question—does anyone know if it’s possible to convert an online order to in-store pickup at a nearby location that has the item in stock? My spouse’s iPhone 17 Pro Max (Silver) was delivered today—they got the shipping notification yesterday. I still haven’t received any shipping
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Terrible experience.... and I am trying to give you more money!
To Whom It May Concern, I am writing to file a formal complaint regarding an extremely frustrating and unnecessarily time‑consuming experience I had with Xfinity on the evening of March 8, 2026. What should have been a straightforward online process to add Xfinity Mobile service to my existing inter
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Customer Service
Cancelling service
I'm trying to cancel my xfinity internet service. I read an earlier post saying that we could send a direct message to take care of it here, but I don't see how I can send a direct message. Any help would be appreciated. Thanks.
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Customer Service
Never mind, I installed Starlink today and am testing it. I will probably be cancelling my Comcast soon.
Temporarily blacklisted IP Address - try again later.
I am getting a "Temporarily blacklisted IP Address - try again later." when I try to access my comcast emails through my computers in my house. I have a business account so this is unacceptable. I have scanned all three computers for viruses and they are clean. This is enough to make me leave comcas
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Elite Upgrade Issue
I'm having an issue on one of my lines on my Mobile Account to do an Elite Upgrade on a Premium Unlimited line. Every time I add the device (checking "upgrade existing line" and the necessary information for Elite Upgrade) to the checkout cart the monthly credit disappears and it seems an early upgr
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Customer Service
Unknown charges
I cancelled my membership in store in December. 4 days before I left the country. I cancelled both internet and mobile. Of course I would not be using them outside of America. The team told me everything was paid off and I’d receive a refund for a small amount for the days I didn’t use. The mobile w
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Billing
@MacLady You're kidding right? I'm way beyond that. I was a tech long before you were born. I am reporting the actual URLs to their hosts and Xfinity thinks this is not allowed? First off, I've been working on, around, and with computers since
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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This sounds suspiciously similar to a problem I have with an older WiFi adapter one of my PCs connecting but not getting an IP address assigned. My thought is that the Channel Mode on the 2.4 GHz network needs to be set to b/g/n but alas, we n
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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I have the same problem. Even after adding the sender to my address book. Very frustrating
spam
I use Outlook to download my emails from the xfinity server. There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook. Problem is those emails are not spam. I want/need them. How can I arrange for emails from th
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Thank you for sharing the screenshot of your bill with us @user_tdbu4n. The free unlimited line discount typically requires that you maintain a post-pay Xfinity Internet of at least 300 Mbps or higher. Since you cancelled your internet service, you m
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
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Thank you for your fast reply! yes, I disconnected my internet two days ago, on the same day $10 was added for my current cycle balance ( because I don’t have internet service anymore, which is understandable). However, I still had the free line dis
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
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Did you get this resolved? I recently encountered a similar problem with an upgrade to the Xb8 gateway. Are you connecting to the 2.4 GHz network? And which protocol? e.g. 802.11n On your Windows PC you can find this information o
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Internet Connection Issue with MacBook and Windows PC
Hi Team, I am a new user and I'm currently experiencing a specific internet connection issue. While my other devices like my iPhone and iPad are working perfectly, both my MacBook and Windows PC are unable to access the internet. They show as connected to the modem/Wi-Fi, but there is "No Internet"
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