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I’m having the same issue on my gen 2 Apple TV. The irony is that I previously had Xfinity years ago and this is the very same Apple TV I used then with no issue. After scrolling through the comments I’m inclined to agree that it’s a push to make the
High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)
I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th
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Car accident
I was in a car accident with a Xfinity van yesterday the driver was not carrying the insurance information. I was later called by the local PD with the name of an insurance but no policy number. The insurance company has not found them in their system. I haven't found a phone number for xfinity to g
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Customer Service
TERRIBLE WORK IN SWEETWATER, MIAMI
They installed the cable. They didn't even know where the junction box was. To make matters worse, they ran the cable outside the property, leaving it on the sidewalk. We called to report it. Six technicians have come during our work hours, left, and nothing has been done. They even came to install
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Customer Service
These cables are the braided steel support lines (guy wires) that strap support the pole to the ground. My service runs down to my home from the cable on the opposite end of my property line.
Guy wire is in the way of a new driveway and is a hazard needs to be relocated
I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir
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Paramount +
Freezing and error messages. Have done a hard reboot , cleard the local cash and every other fix posted and still have problems with paramount +. Im to the point that when my subscription expires there's no way I will renew.
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On Demand
Direct message page
I’m a Diamond member snd cannot activate Peacock Premium. The link tells me I am not eligible. Please help.
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Channels and Programming
@XfinitySean I tried doing that, but I am the primary account holder on the previous address account. I tried transferring this to a different person on my account under the Permissions section, but there is no link to do this. How can I transfer t
Trying to activate Peacock Premium but says it's linked to another account
I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior
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@user_wyhzez thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with relocating the lines. Are these cables that provide service to your home, or are the running from one pole to another?
Guy wire is in the way of a new driveway and is a hazard needs to be relocated
I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir
Question
Guy wire is in the way of a new driveway and is a hazard needs to be relocated
I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir
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Customer Service
I'm currently experiencing a hostile takeover through your internet.
There is a massive security breach here. we need a new IP and possibly a technician to come out here. This has been going on for 3 months now and I've tried to reach out to no avail. I've been stuck in a sandboxed tablet, phone, etc. it's getting out of hand and the threat only grows worse. We truly
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Your Home Network
Accepted Solution
Thanks for working with our team to get Peacock linked to the correct email address, @user_of18a6! Our community will always get your concerns resolved and is a great resource. The Xfinity app also has different aspects of your account at your finger
Need help getting Peacock to work with my Xfinity preferred email
I need some sort of reset or something to occur that will make my diamond level perk work with my gmail address. My Comcast account has “[Edited: "Personal Information"]@comcast.net” as my Comcast email address. That email address was deleted/disabled last year due to inactivity. I use a gmail addre
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safety/grounding, multiple homes affected
I am a property owners association president. Throughout our neighborhood we are finding the Xfinity box covers open and also that home installations do not appear to be bonded to the home's electrode system and often there are no grounding blocks. This is causing damage to modems and any device con
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Your Home Network
How to file a complaint
I have sent a complaint and it keeps coming back in my e mail unanswered no matter how many times I resent it,I need a working e mail to send my complaint asap,this is ridiculous that I can’t find a way to make a serious complaint,this is no different than the months I’ve spent calling Xfinity just
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Devices
I'm so sorry you have had to go through this. Spending your only day off crying, screaming, and getting passed around is not how anyone should spend their day, I completely validate why you are beyond enraged. You deserve to be heard @user_nuvv9q! To
No one will help me
I have spent the past 8 hours plus, dealing with this issue. I have been crying I have been screaming I have been up in arms because no one will listen to me and no one seems to care. I have been passed around to so many people because no one will help me. Here is my issue: I have been abused by Xfi
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Thank you for reaching out here about your issue with the speed test on the app. If the https://speedtest.xfinity.com/ site does not work on the app, you can do the whole home network test. From there the the app tests both the speed to your gateway
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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user_1aqagm, Thank you for reaching out and creating a new post. I understand you've had a tech out already, and you are set to have another visit soon. In between the visits, you've had some performance issues on your end. I see we swapped
Poor technical support
I have been a Comcast/Xfinity customer at my address since 1994. I have both internet and cable TV services. Over two weeks ago my service became intermittent. After troubleshooting with both the Xfinity chat bot and the modem and router manufacturer’s tech support, I made an appointment for a techn
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May have missed or deleted real email transition offer
There have been so many phishing emails spoofing your Yahoo conversion notice that I may have deleted the real one along with the tens of phishes. Can I be re-sent the notice if it was sent, or have an idea of when it will be sent?
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My Bill
Hello, My name is [Edited: "Personal Information"], and I have been using your internet service since 2025. When I first signed up, my monthly bill was $45. After that, it increased to $71, which I have been paying. However, I recently received a bill for $131. I would like to know why my monthly ch
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Billing

Hey there, @user_mxzx0a, thanks for reaching out through Xfinity Forums regarding your Network password. Here is a link with the details to view your password, https://www.xfinity.com/support/articles/view-change-wifi-password. Let us know if this he
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Computer Internet access
I purchased a new computer. In the process of getting Internet access they asked me for a password. I've been told this is the password used when I initially set up the account with XFinity. Is that available somewhere ? I do not have it or more like I misplaced it. Your assistance will be greatly a
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