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Cable box broken open
Comcast XFinity cable box was left open after service was done for someone. Address is [Edit: Personal Info/Address]. Looks dangerous.
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Customer Service
@user_y7rb33 @XfinityKei, thank you for looking at this so promptly! I just now looked at xfinity.com on Chrome (which I almost never use), and the problem is not there. The site switches from neat links across the top to a hamburger menu at a cer
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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Peacock Activation
I missed the 90-day Peacock activation window after subscribing to 1Gb internet service. Is it possible to get the original offer re-activated for my account?
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Customer Service
New phone order
Hey! I thought I pre-ordered the new iPhone duo. I know it is in back order. But I can’t find anything in my account that is showing where it’s been ordered. Can you double check for me, to see if I need to order again. Thinking maybe I didn’t complete the sale or something if it’s now showing on my
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Devices
@User278901xyz, I am very sorry that your wife experienced this. I completely understand why receiving a personal call and message from an employee shortly after leaving the store would be extremely concerning, especially when you did not provide her
Employee Misconduct
My wife went to an xfinity location today to try and get help with our new router that is not working properly. She was helped and left with no incident. After my wife left, she received a call which she declined, she then immediately received a text from the same number. The person identified himse
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Thank you for reporting this issue, Larry_S97233. Let's take a closer look and troubleshoot together. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corn
streamning xfinity with firefox
what the [Edited: "Inappropriate Language"] happened who decided to break the desktop streaming with firefox? before anyone says a [Edited: "Inappropriate Language"] word I have done ALL the trouble shooting steps I have cleared the cache/cookies/history/etc I have done various other things even res
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user_mo7t52 Thank you for reaching out to us over our Xfinity Community Forums! I do apologize for the experience you have had when trying to have services setup at your new place. Was there any indication on why the original technician appointm
Lousy Customer service
Over a week ago I moved ,hooked my cable box up and no TV. contacted XFINITY tried to work though issues to no avail after 40 minutes on the phone,scheduled a technician to trouble shoot cable box issues a WEEK later!!!!!! quess who never showed up to the scheduled appointment ,The tech ,even after
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Not to hijack this message, but I’m also a new customer here with EPON and was give an XB7. My previous service was quicker because my modem had a 2.5g port where all of the usable ports on the XB7 are only 1GB. It seems like I’m losing out on about
Provisioning Member Owned Router with Residential Fiber EPON Service
I’m looking to switch my Xfinity EPON fiber service over to the new member-owned router option so I can connect my UniFi Cloud Gateway Fiber directly to the ONU instead of using the Xfinity gateway in bridge mode. I chatted with support earlier, but they told me I could just plug my router directly
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Community Best Answer
I am happy we were able to get the bill-to information on the account updated with you, @user_1tq5ry! Please allow 1 billing cycle to see the updated information. Please don't hesitate to reach out in the future if you have any other questions/concer
Adding Spouse to Bill
Hi, I would like to add my spouse to my bill, so that his name also appears on the bill, to serve as proof of residency.
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Employee Misconduct
My wife went to an xfinity location today to try and get help with our new router that is not working properly. She was helped and left with no incident. After my wife left, she received a call which she declined, she then immediately received a text from the same number. The person identified himse
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Customer Service
Need to find email app [Edit]
Just transferred my info to a new phone at Xfinity store. Now I can't find my email app.
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Customer Service
Hello @user_kwimx0, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you waiting on a refund?
xfinity refund website
Is there a reported issue for the xfinityrefund.com website. It is reflecting an error message of 403 Forbidden Microsoft-Azure-Application-Gateway/v2
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@XfinityVictor Done! One of my selfies got tangled in that process. It might even be in the DM twice; I can't tell. Sorry about that.
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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@user_1flrib After logging into my email and the system automatically updating my email interface, I can no longer see the search bar at all. Also any icons that are supposed to appear following the word " Compose " are missing.
Unable to search after new email interface updates
After logging into my email and the system automatically updating my email interface, I can no longer see the search bar at all. Also any icons that are supposed to appear following the word " Compose " are missing.
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Lousy Customer service
Over a week ago I moved ,hooked my cable box up and no TV. contacted XFINITY tried to work though issues to no avail after 40 minutes on the phone,scheduled a technician to trouble shoot cable box issues a WEEK later!!!!!! quess who never showed up to the scheduled appointment ,The tech ,even after
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Customer Service
Mobile Plan not showing under Services
My mobile plan is not showing under my services. It appears to load and then disappears. I believe my account needs a hard re-sync from the back end. Can a support engineer help me please? This is driving me crazy
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Plan
user_3ubyhn Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
XfinityVictor
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refund
I moved in August and received a bill showing a credit of -36.15 for my old address. Old account number is (removed personal information) I would like to have this credit applied to my new account ending in (removed personal information)
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