Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (468.7K)
Thanks, looks like everything is fine.
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
Question
Cannot make a payment online or over the phone
Hi, I have been trying to pay the bill and each time I try online it says i can't make a payment because I need to be verified but as far as I can tell, I am. Also having issues with paying over the phone. It either declines every card I try or says that I have reached the daily limit of trying to p
Question
•
Billing
Hello user_rhz8d4 👋 Those Universal Studios tickets are an awesome reward through our membership program, but due to the limited nature of the tickets and how fast they are redeemed by our customers, it's possible that the allotted number of tickets
universal tickets
I redeemed the free universal tickets and received a code, but when I went to redeem them, I accidentally copied the 2fa code to log in without writing down the code for the tickets. I can't figure out how to find that code - it's not in my redeemed benefits page. Can you please guide me?
Question
Can't Get Into Email [Edited]
I can’t get into my email [Title Edited to Remove Personal Information - Email Address]
Question
•
pmell20. If you check the Xfinity App, do you see the extender listed as active?
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
Question
Gotcha, thanks for that information, @user_jzjst5. I'd love to look into this further, please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In"
unable to receive new email
I quit receiving emails Monday 4/20/2026. I've tried the web app at xfinity.com and my Samsung phone. Both we receiving emails prior to Monday. I am able to send email successfully.
Question
I see no new messages
closed captioning not available on broadcast channels
This dispute has caused CC to not be available on broadcast channels.
Question
I checked my spam folder and it has current spam, but not messages I'd expect in the inbox. My email shows I'm at 52%. I deleted most of my inbox and trash. I have not filters, blocked senders or forwarding rules. I sent several messages from my gmai
unable to receive new email
I quit receiving emails Monday 4/20/2026. I've tried the web app at xfinity.com and my Samsung phone. Both we receiving emails prior to Monday. I am able to send email successfully.
Question
Apple TV Activation Issue
I have stream bundle from Xfinity that includes Apple TV. All my other services are activated. Apple TV does not have a "button" to click to activate. I have had three hour long calls with Xfinity about this and the told me its a system wide issue. The calls were three weeks ago. They told me it wou
Question
•
Xfinity Stream Website
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. How to Send Us a Direct Message:
my bill
we double paid our bill on Dec 1st we paid our bill twice. we want a refund for the over payment
Question
My Spam folder has several recent emails, but my inbox doesn't. I deleted most of my inbox and trash and my usage shows 52%. I have no filters or blocked senders or forwarding rules. I'm not getting emails I sent from gmail earlier today and no bounc
unable to receive new email
I quit receiving emails Monday 4/20/2026. I've tried the web app at xfinity.com and my Samsung phone. Both we receiving emails prior to Monday. I am able to send email successfully.
Question
Thank you for your post. I will share that feedback to our teams here.
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
I moved the Extender further away from the router. There is no light on. how do I know it’s working?
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
Question
Thanks for taking the time to post on our Xfinity Community Forums page, @user_mrll0v. Have you received the remote control? If not, when and how was it ordered?
new remote
remote dose not work ,new battery, tryed unpair, and repairing ,still not working,unpluged box for 30 sec. is a new remote on the way?
Question
looking for my last bill
my bill
we double paid our bill on Dec 1st we paid our bill twice. we want a refund for the over payment
Question
please remove green fiber box
You are not our fiber carrier please remove the old green box.
Question
•
Your Home Network
Hey there, @user_6etr58! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with receiving the redemption. I would be happy to help with looking into the account. Can you pleas
universal tickets
I redeemed the free universal tickets and received a code, but when I went to redeem them, I accidentally copied the 2fa code to log in without writing down the code for the tickets. I can't figure out how to find that code - it's not in my redeemed benefits page. Can you please guide me?
Question
Hi! I copied the code, but then did not get directed to the place to use it. My email only sends me to redeemed benefits and the free tickets one is not there and the ticket one that is there doesn't ask for a code. Can you help? Thanks!
user_rhz8d4
commented
13 hours ago
to the conversation:
0
3
universal tickets
I redeemed the free universal tickets and received a code, but when I went to redeem them, I accidentally copied the 2fa code to log in without writing down the code for the tickets. I can't figure out how to find that code - it's not in my redeemed benefits page. Can you please guide me?
Question