Xfinity Community Forum

email spell check

Xfinity email does not change lower case i when I type it. Just like the previous sentence.

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• Email

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Who to contact regarding cast and crew mistake

Actress Marie Blake is listed as Blossom Rock

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• Channels and Programming

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So wonderful to hear. I truly hope for the best, and appreciate your continued business with us.

XfinityMarcella

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24 hours ago

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cannot order equipment (something went wrong)

Had an e-mail saying new equipment is needed. I cannot get the request to process - everytime I get a "something went wrong" block. I have refreshed and tried again and also tried all four of my different browsers - all results are the same: "Something went wrong" Brian [Edited: personal informat

Question

Issue resolved. Thank you.

Yeowa22

commented

24 hours ago

to the conversation:

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cannot order equipment (something went wrong)

Had an e-mail saying new equipment is needed. I cannot get the request to process - everytime I get a "something went wrong" block. I have refreshed and tried again and also tried all four of my different browsers - all results are the same: "Something went wrong" Brian [Edited: personal informat

Question

@gespaco Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "D

XfinityStephanieT

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1 day ago

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Wi-Fi issue

I’m having an issue connecting to Wi-Fi recently. My son received a tablet for Christmas that will not connect, now my laptop will not connect either. When checking the status of them both, it states that they both have a WIRED connection, which they do not. How can I get it to stop recognizing them

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Good afternoon, Thank you for reaching out to us over our Forum service. Can you send us a direct message. To send a direct message: Click "Sign In" if necessary • Click the "Direct messaging" icon near the top right of the page • Click the "Ne

XfinityDanielC

commented

1 day ago

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U

Underground conduit and cable installation

I need to relocate existing overhead cables from pole. All utilities are being installed underground, in conduit, beneath a public way. Eversource is relocating the electrical service cables and I was told that the Comcast would need to install their own conduit, in the same trench to come across th

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The upstream power is too high / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. In an effort to try to obtain better connectivity / more wigg

EG

commented

1 day ago

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arris sb8200 issue

Please advise Startup Procedure Procedure Status Comment Acquire Downstream Channel 501000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Chan

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U

Underground conduit and cable installation

I need to relocate existing overhead cables from pole. All utilities are being installed underground, in conduit, beneath a public way. Eversource is relocating the electrical service cables and I was told that the Comcast would need to install their own conduit, in the same trench to come across th

Question

• Customer Service

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Hello @DaveygoneZ This can happen if you are not using the preferred email address to sign in to your account, or maybe using an old username from a previous account. Let's get to the bottom of this! Please send us DM with your full name and address.

XfinityYvonne

commented

1 day ago

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D

peacock

i can not link my xfinity email to peacock for the free premium plan provided. when i go on the website to link the account it brings me to a hyperlink forum for what to do if my peacock account is already linked to a different email. i never had a peacock account this was my first time setting up a

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U

@user_b22237 I have the same problem receiving emails from USBank.com and a verification code from my accountant's office. (I'm not aware of any other issues with other senders). The companies stated that their emails to me have either been term

user_3a9c80

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1 day ago

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Xfinity email does not receive authentication codes from various online banking applications

Xfinity email does not receive authentication codes from various online banking applications. Issue described in this other thread with no solution there. I have nbewest version of all OS's. Does not work on either phone app or browser app. I do successfuly get other email from th

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I agree with all of the complaints above. I’m ready to contact ABQ council to see why a company with such poor support and response to issues is allowed to have the monopoly for internet in Albuquerque. We too are seeing unreliable service, we pay wa

ratheal1

commented

1 day ago

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Outage for days in Albuquerque

We have been Xfinity trucks for 2 days in our area, our outage has gone from no services at all, to sporadic service. I can't reach some websites due to time outs or DNS errors. a technician did come to my home last week and installed new equipment but indicated 'everything in the street

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Hi! I would love to speak to xfincustomerx10! I have had the same thing going on for almost 4 years! I have done everything I know how and they just treat me like I have lost my mind! Stuff is there one minute then gone! I have anxiety attacks when

Spiazzi06

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1 day ago

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Xfincustomerx10

Hello- I’m looking to speak with xfincustomerx10 i am unsure how to contact someone on this forum or reply to a message. if this person could please reach out I would REALLY appreciate it! Thank you!

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Do you have multiple usernames by chance? If so, have you tried logging in with any other credentials?

XfinityMikeB

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1 day ago

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Infinite Login Loop

Hello. when I try to login to my Xfinity account, there’s a loading screen and then “Hmm, that page didn’t load correctly. Hit refresh to try again.” I cannot access my account.

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arris sb8200 issue

Please advise Startup Procedure Procedure Status Comment Acquire Downstream Channel 501000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Chan

Question

• Your Home Network

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Hello, Yes I've tried clearing the cache and cookies. It's not my first time logging in. I can get past the initial login screen to access my account, but when I try to access my billing it kicks me out to login again, and then it says "hmm someth

user_338995

commented

1 day ago

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Infinite Login Loop

Hello. when I try to login to my Xfinity account, there’s a loading screen and then “Hmm, that page didn’t load correctly. Hit refresh to try again.” I cannot access my account.

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Hello @user_6a72e3 I'm very sorry that you've encountered this error on the app and website. My team would like a chance to assist. By any chance, have you already cleared cache and cookies on your browsers?

XfinityFelicia

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1 day ago

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"Looks like something went wrong" error

I have been getting this error "Looks like something went wrong" - I have been trying to fix this for three months and have spent way to much time chatting with someone on the app and website. They assure me they can help but no one has been able to.

Question

U

"Looks like something went wrong" error

I have been getting this error "Looks like something went wrong" - I have been trying to fix this for three months and have spent way to much time chatting with someone on the app and website. They assure me they can help but no one has been able to.

Question

• Sign-In and Account Management

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@dub1_1dub Thanks for reaching out to us regarding your internet concern, we'd be happy to take a look into this. Please send a Direct Message with your full name and the service address. To send a "Direct Message" to Xfinity Support:

XfinityShan

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1 day ago

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Netgear CM500 T3 or T4 Timeouts

I'm new to the forums here. I originally had the 200 Mbps Down/10 Mbps Up internet plan, but got upgraded to the 400 Mbps Down tier last October. Since my Netgear CM500 modem can only handle up to 300 Mbps, I downgraded back to the plan I had before. Speeds are consistently around 238 Mbps down/12 M

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U

@XfinityMarcella Hi I have not received any info in the DM. The Only DM i received was how to access account docs which I have already done. Please reply to my DM messages

user_ab0378

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1 day ago

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How To get Contract details. billing and term agreement not provided.

Hi. Another unhappy customer that seems to be getting tricked, scammed After changing our plan with comcast we were offered a 24month fixed price for services that came with disconnect fee if canceled in first 12 month. I was told this information would all be emailed and in our account once comp

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ARRIS S33 and Gigabit Extra 1200mbps plan not reaching anywhere close to advertised speeds + extreme correctable error rate

I recently purchased an S33 modem in order to be able to use the 1200mbps plan, paired with an Asus RT-AC68U router. I've been maxing out at about 250-350mbps downstream hard-wired directly from the modem. No issues with latency, just throughput. Things I've noticed: The box where the nod

Question

• Your Home Network

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