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Plugging in camera
Why can't I just run the cord*wire under my door? It's an inside apartment door, there is room
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Devices and Equipment
Wifi Calling and Instant Messaging App Issues
I'm having consistent issues with Wifi calling and Microsoft Teams messaging since moving my home internet from Fios to Xfinity. Incoming calls constantly go to voicemail and when making outbound calls I frequently get a "call failed". Disconnecting phone from wifi and reconnecting seems to temporar
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Your Home Network
How long should I anticipate waiting for a reply? I have an appointment.
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
Question
marydoo Yes, I have received the information needed in DM. Thank you!
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
Question
OK. So I replied to the agent who wrote me on Direct Message. Is that correct?
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
Question
@marydoo We try and keep things as public as possible, that way if someone else runs into the same problem, they can see the solution. In this case, I'll need to look into your account details through DM. We just ask that you wait until being asked t
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
Question
Internet down, xfinity assistant not working
My internet has been down for days, and I've been trying to talk to the xfinity assistant but it never does anything. Just three dots endlessly to everything I say. I've waited for it, nothing. And I can't find a phone number to call. I've done all the normal troubleshooting. Please help!
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Your Home Network
@user_nbn31c The E.W. Scripps programming agreement with Comcast expired on March 31, 2026, resulting in the loss of E.W. Scripps programming for Xfinity and Comcast Business customers. Comcast is issuing credits to eligible Xfinity Video customers w
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I already began that process and was chastised by assistant for not coming here first. Who knew? So now when I go back to Direct Message should I begin a new one with all the info I provided you or what? thank you
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
Question
Will paying my bill early mean the autodraft will not be taken for this bill?
I am on automatic withdrawal. Can I pay my bill early or am I required to only pay by autodraft? Will paying my bill early mean the autodraft will not be taken for this bill?
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Billing
marydoo Thank you for these additional details. Looks like I may need to take a look on our side. Please go ahead and move to Direct Message and I can gather some additional information. I look forward to working with you today! Click "S
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
Question
user_06oqka We appreciate your time in reaching out to us here on our Xfinity Forums. I can definitely understand how frustrating this experience has been and I would love the opportunity to see how we can help with finding a resolution. Since I do n
X-FINITY MOBILE stole my money
Xfinity mobile stole my money! First of all, I don't even have a mobile account with them. I only have an internetaccount. They said that they sent me an iPad. If they did it was refused because I never receive it or accepted it. They have charged me $405.84 for something I never even asked for and
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user_vtkude, Hi there! Thanks for reaching out. I can certainly undersand the additional stress this situation has caused you. A $110 increase after a move, repeated calls for help, and then being told there’s no record of a confirmed bil
Terrible service customer service awful. Not honoring.
I have had cancer three times and am still in treatment. I cannot afford my medication’s and the increased bill from you. I moved from [Edited: "Personal Information"] . and my bill went up by $110 a month. Every month I called in. I called in many times looking for a resolution to my billing that w
Question
X-FINITY MOBILE stole my money
Xfinity mobile stole my money! First of all, I don't even have a mobile account with them. I only have an internetaccount. They said that they sent me an iPad. If they did it was refused because I never receive it or accepted it. They have charged me $405.84 for something I never even asked for and
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Customer Service
Drop cable hasn’t been buried
Comcast came out on March 7 2026 and installed a new cable because a fiber optic company knocked out my internet. I have contacted them several times on the app and the line still is not buried. The cord will be ran over by a lawnmower from my HOA eventually and is running across my neighbors yard a
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Customer Service
To clarify: the message saying the phone cannot communicate with server appears just as I am signing in, so I am unable to access any feature on the phone. It prevents it from opening
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
Question
Hi user_0uxiyp! We appreciate you taking the time to provide us with this wonderful feedback on your store experience. My team would love to get this feedback over to the employee who assisted you. So that we can gather some more information, please
Xfinity Store Reistertown Road A++
I'm not sure I came there to pick up my phone and was greeted by a friendly staff. A young fellow, brown skin fellow with braids gave excellent customer service to me and my family; I actually walked in front of them on his route to work so he explained it he recommended the other store location whe
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Hi user_fobdk5! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. Please note that, due to various factors, including weather, underground utilities, and permits,
XfinityAmira
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6 hours ago
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Drop cable hasn’t been buried
Comcast came out on March 7 2026 and installed a new cable because a fiber optic company knocked out my internet. I have contacted them several times on the app and the line still is not buried. The cord will be ran over by a lawnmower from my HOA eventually and is running across my neighbors yard a
Question