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I can’t bring up your name tho

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Service restoration

Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey

Question

Make sure you expand your browser and look up in the upper right hand corner, You'll see the message icon next to the alert icon.

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Service restoration

Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey

Question

user_8mgs9b, Hi there! Thank you for taking the time to share all of these details. I completely understand where you’re coming from, and I truly appreciate your loyalty as a long-time Gold member. I’m really sorry to hear about the exper

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100$ Installation fee waiver

Hi Xfinity team, This is [Edited: "Personal Information"], coming from a recent experience transferring my service from [Edited: "Personal Information"] . I would like to kindly request a waiving of the $100 service fee charge applied to my account from this service. I will provide all context, and

Question

I can’t find you on the message thing

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3

Service restoration

Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey

Question

Not eligible for an advertised plan

I received an advertisement in my personalized social media account for $50 a month for five years for one gig of data. I contacted customer service and chatted with an agent. The agent let me know I was not eligible for this deal, but would not tell me why.

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Since standard picture messages (MMS) require cellular data to transmit, turning on mobile data is normally required. If your Samsung Galaxy S25 only sends photos when cell data is off, your mobile network's Access Point Names (APN) or Wi-Fi calling

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Must Turn Off Xfinity Cellular Data to Send Messages with Photos When At Home On Xfinity WiFi.

We have Xfinity Mobile for our Phones. We have Xfinity home Wifi for our internet. The wife says, "Allen, send me those 5 photos you took today." I open Messaging on my Samsung S25, attach the 5 photos, and send them to her phone. She's sitting on the other side of the room. After 10 minutes, she do

Question

Hi user_z6q1jy! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, so it's upsetting to hear you feel this way. Please know my team is here to help. I understand you visited an Xfinity store location. To confirm, were

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

Question

YW @XfinityMarshante !

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16 hours ago

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billing

Hello, I recently moved abroad and closed my Xfinity account at a local store on May 21, 2026. On the same day, I returned my TV box and received receipts for both the service cancellation and the equipment return. However, I discovered that I was charged recently instead of receiving a prorated ref

Question

Hello @user_dveqfq, thank you for taking the time to leave a post. Sorry to hear you were charged after disconnecting your account. I can understand how frustrating and unexpected that must feel. In some cases, if a statement is generated before the

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billing

Hello, I recently moved abroad and closed my Xfinity account at a local store on May 21, 2026. On the same day, I returned my TV box and received receipts for both the service cancellation and the equipment return. However, I discovered that I was charged recently instead of receiving a prorated ref

Question

That is a great question @user_donk4a We currently do not have a service to work on customers in home wiring. You would need to seek a provider that does. 

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Does Xfinity Send Techs Out To Work On In Wall CAT5/6 Infrastructure? Residential. At Customer Expense.

Hello, I'm needing someone to come to a home and terminate/trace two CAT5/6 cable runs. It has proven difficult to find someone who wants to work on a residence. Orlando area. Ideas?

Question

user_31e29e    We completely understand where you're coming from. More detailed updates would certainly be helpful, especially during longer interruptions.   The challenge is that our repair teams don't always have a confirmed root ca

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xfinity agent about outage

Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.

Question

@user_4kb61z Thanks for reaching out to us, we do apologize for any inconvenience. I'll be happy to assist you with checking on your account status. To get started could you please send me a direct message including your first and last name and compl

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Service restoration

Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

16 hours ago

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0

Does Xfinity Send Techs Out To Work On In Wall CAT5/6 Infrastructure? Residential. At Customer Expense.

Hello, I'm needing someone to come to a home and terminate/trace two CAT5/6 cable runs. It has proven difficult to find someone who wants to work on a residence. Orlando area. Ideas?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

16 hours ago

 to the conversation: 

0

0

Service restoration

Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey

Question

Hello @user_hl9yzy Thanks for reaching out. We'd be happy to assist you with your request. Please send us a direct message with your full name and service address and we will get that going for you. To send a "Direct Message" to Xfinity Support: Clic

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CANCEL INTERNET SERVICE! ASAP!

Hi! I need to cancel my Xfinity Home internet service as soon as possible! I am moving within a day, and tomorrow is the only day I have left with access to a postal service to be able to ship my modem and the rest of my equipment back to Xfinity. I have tried to call the customer service number and

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

16 hours ago

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0

billing

Hello, I recently moved abroad and closed my Xfinity account at a local store on May 21, 2026. On the same day, I returned my TV box and received receipts for both the service cancellation and the equipment return. However, I discovered that I was charged recently instead of receiving a prorated ref

Question

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