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@WorksOnMyMachine, please keep in mind that you are currently speaking on the public forum. You'll want to wait until we invite you to send us a direct message before sharing personal information that should only be shared with us via direct message.
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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user_rae27 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Xfinity will not let me into my current address account
Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to switch the default account.
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Or maybe I can't send it privately. Account number: [Edited: Personal Information]
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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Hi Thomas, thanks for jumping in! The appointment was Friday afternoon (Feb 27). I wanted to share an update from that visit because the technician uncovered something important on the pole that may be related to the upstream issues I’ve been reporti
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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No problem! The simplest way to preserve your Comcast folder structure while keeping your @comcast.net address is to accept the official, automated migration to Yahoo Mail when prompted by Xfinity. This process automatically transfers your existing m
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Thank you for the information. I would also like this to be confirmed by an Official Xfinity Employee.
Questions about adding a 1 Year Free Unlimited Xfinity Mobile Line to an existing 5 Year $50/mo. - 1 Gig Internet Price Guarantee
I see an offer about claiming an Unlimited Xfinity Mobile line for 1 year, free of charge. It appears the $25 line activation fee is being waived until 3/23/26. I have several questions regarding this offer. Is the 1 year of Unlimited Xfinity Mobile truly free? No cost? No charge for gov't taxes, sa
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user_jgmw1o I also work on a VPN and know how frustrated I would get if it kept disconnecting. Since it's only happening on your work PC and20 other peers at your work are also having the same issue it would be best to reach out to your works IT depa
Forticlient VPN
My Forticlient VPN disconnects every few minutes only on wifi. Work computer is the only issue. I have reached out to support several times and they are saying to send a tech. 20/1000 people at my company are having the same issue, so I doubt it's something a tech can fix within my home. I am so fru
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Router not shipped
I scheduled my delivery date for my wifi router to come in on 2/28/26, and need WiFi asap in my new apartment due to work. I have received a tracking number, but the package has not even been shipped yet, and it is a day late. How can I go about this to ensure I can have a router soon?
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Customer Service
LOYALTY!!
As a xfinity customer for over 10 years, it's really bad. How they do not appreciate the loyalty to their company. They give new customers all the good deals and discounts and benefits while the loyal customers get nothing.! We get higher bills, we don't get the promotions. And yet we stay cause we
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Customer Service
Hello, @BruceW feel free to send us a direct message, so our team can take a closer look at your services. You may have a Grandfathered plan, but we'll confirm and get you all the information you need. You can use the Direct Messaging icon at the top
Autopay and paperless discount
In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut
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@user_lqdjqm The 1 year of Xfinity Mobile is truly free. Only caveat is if you already have Xfinity Mobile service or have had in the past, offer doesn't apply. Signing up for mobile service, or discontinuing at anytime will not affect your internet
Questions about adding a 1 Year Free Unlimited Xfinity Mobile Line to an existing 5 Year $50/mo. - 1 Gig Internet Price Guarantee
I see an offer about claiming an Unlimited Xfinity Mobile line for 1 year, free of charge. It appears the $25 line activation fee is being waived until 3/23/26. I have several questions regarding this offer. Is the 1 year of Unlimited Xfinity Mobile truly free? No cost? No charge for gov't taxes, sa
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WorksOnMyMachine Appreciate the heads-up on this! What time was appointment scheduled?
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
Question
schultz I would advise attempting and remove then re-add the account into your devices.
Can I get a Yahoo email invitation faster?
I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a
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We are actively monitoring this situation with Paramount daily and have been checking in with our advanced support for any updates. At this time the issue is with the Paramount+ app, and we have little access to correct issues with their 3rd party se
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hey @user_ekjxjo , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your service. I would be more than happy to offer my assistance looking into th
Dropping
For the last two weeks my wifi has been dropping incessantly. Up to 10 times per day we have to completely reboot the router. It is not the coax cable, and I don’t know why this is happening. On top of that, our internet pricing has increased $15/ month.
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f you are using a Comcast rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool
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How to change internet password
Change internet password
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