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Yes, fix your product and listen to your customers. Either update the xer10 to have bridge mode or ideally allow customers to attach directly to the ONU with their gear. The customer group who wants and needs 2gb+ service is the same group who needs
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Hello @user_1cxrb6, have you been able to use the home phone service up until now, like making and receiving calls, or did the issue start earlier?
RE: Home phone not working
I need help. Home phone is not working. I do not receive calls or dial calls out.
Question
Not sure, I think that I became aware no calls were received and a message alert in the display to check the phone line
RE: Home phone not working
I need help. Home phone is not working. I do not receive calls or dial calls out.
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dkgasper Can you please specify and clarify what answer you are looking for? Our amazing problem solver @BruceW highlighted very useful information on the transition to Yahoo mail.
is this email a spam?
Important Reminder from Comcast Dear User, Last month, we notified you about important updates to our Terms of Service, Security Protocols, and Privacy Policy. Please be aware that legacy versions of the Comcast/Xfinity Mail system will be permanently retired at the end of September 2025. To avoid a
Question
can I get an answer to this problem that I am getting emails for, ASAP.
is this email a spam?
Important Reminder from Comcast Dear User, Last month, we notified you about important updates to our Terms of Service, Security Protocols, and Privacy Policy. Please be aware that legacy versions of the Comcast/Xfinity Mail system will be permanently retired at the end of September 2025. To avoid a
Question
Hello @user_1bhj9n, thank you for taking the time to leave a post. I completely understand how frustrating this must be for you, especially since you were expecting the promotional offer and now don’t have cell service. If you could send our te
live agent
I no longer have cell phone service today. I had my ex roomate call xfinity and cancel the cell phone service when I received a bill on my discover account this morning for my old mobil service amount of $26.94. I though I had ordered the 5 yr rate of $50 a month which included a cell service free f
Question
Hello, @jb413! Thank you for commenting on another user's post with your similar concerns. I've converted your comment into its own post under your username in order to ensure that we properly address your particular account, and it would be my pleas
Cannot Access Email
I can not get into my E-mail for the past 3 days.. Help please.. what seems to be the problem..? [Edited: "Personal Information"]
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Cannot Access Email
I can not get into my E-mail for the past 3 days.. Help please.. what seems to be the problem..? [Edited: "Personal Information"]
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voyager62 The Roku devices themselves have access to the service with the streaming app, but currently don't have the ability to set up recordings. It's not an error or issue that is currently be worked on as it is intended to not have that function
Record Button Missing on Roku
Why is the record button missing from most shows in the Xfinity Stream app on Roku? I have to switch to the app on Android to record a show. When are all the bugs going to be fixed? It's like nothing is being done with the app anymore and it's the only way I have to watch TV since I don't have a DVR
Question
Please email the assigned agent and supervisor. There is no purpose in waiting. I purchased the watch September 20, 2025. It is still not on the network December 27th 2025. The case manager does not respond to my requests and now a supervisor may he
Apple Watch Ultra3 Activation
The watch will not activate. When I try to add the IMEI it says it is not compatible with the network. Which is not correct. They added the watch then it disappeared. I have gone through 4 chat sessions. 2 calls with the business Xfinity Mobile Executive Resolutions,. I am still waiting for the IT t
Question
I'm a former Comcast customer having logged in to my email last month for the last time. since then, I'm desperately trying to access my email to no avail. Please tell me how to login at least one last time!
Comcast.net email
I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I'M GOING TO LOSE MY JOB
No one will tell me if the internet issues I've experienced off and on since the day before Thanksgiving are planned maintenance that is ongoing, temporary, or part of an unknown issue. Instead, I just get sent in circles. I report an outage, then can't get a rep on the phone because there's an acti
Question
Yes, the Roku checks and updates automatically once per day. There are two other things that are really annoying. One is that you can't record 2 half hour shows on one channel and an hour show on another, even though there are 2 tuners. This is becau
Record Button Missing on Roku
Why is the record button missing from most shows in the Xfinity Stream app on Roku? I have to switch to the app on Android to record a show. When are all the bugs going to be fixed? It's like nothing is being done with the app anymore and it's the only way I have to watch TV since I don't have a DVR
Question
@user_nfp9v8 @user_65ke2y FWIW, doing the above will not put the gateway into a bridged mode. It will only disable the WiFi radio portion. The Ethernet LAN will still use DHCP, and the home network will still be subject to an undesirable doubl
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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10 hours ago
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Professional Misconduct and Rate Discrepancy
Dear Team, I am writing to formally lodge a complaint regarding the unacceptable service I received today and to request a resolution regarding my monthly billing. I have been a loyal customer. Today, I contacted support to request that my 1 Gig service be adjusted to your current advertised rate
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