Xfinity Community Forum

Hello @user_wfhy2y, Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board fo

XfinityMarshante

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14 hours ago

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Cancel my Subscription

Hi, I'd like to cancel my subscription and start Xfinity Now.

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Hi there. @user_vn3lzc We do use anti-spam and security filtering measures that may mistakenly flag a home IP address as a source of spam or unusual activity, especially after events like a forced password reset. When this happens, the IMAP server wi

XfinityRichard

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14 hours ago

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Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

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Hi Richard, I confirmed my port settings. Confirmed 3rd party apps allowed. Reset my Xfinity password. Turned off 2FA to see if that helped but still cannot connect to imap.comcast.com using Outlook (3rd party client) on WiFi / home net

user_vn3lzc

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15 hours ago

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Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

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Cancel inyernet service

I have Xfinity internet service $25.00 per month through Sequoia Living. I am being billed $24.13 from Xfinity for internet services, I want to cancel that account.

Question

Kainotkayla, hi there. I apologize about your experience. I understand paying for something, and not receiving for months is alarming. I'd like to take a look into this for you. To move forward with your concern, please send us a direct message

XfinityQue

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15 hours ago

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WiFi Extenders and Doorbell Camera, still not here

Hello, I can’t find where to send the direct message, and I originally thought this was going to be sent as a direct message. I purchased my new Xfinity plan on 10/31/25 and had a technician come out on 11/23/25 to set up my new internet (gateway) and home security system. He said that the doorbell

Question

Cannot Get Emails [Edited]

I cannot get my emails.

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Email

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user_6b4son Thank for reaching out to us over our Xfinity Community Forums! I'm sorry to hear about your experience, this is definitely not the experience we want for you, or anyone. Our team can take a closer look for you. Please send us

XfinityMartyR

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15 hours ago

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complaints

Several months ago, I purchased an Xfinity wi-Fi expansion pod. After a few months of use, it suddenly lost its connection and stopped working. I contacted technical support initially via the chat feature on Xfinity the app in subsequently over the phone despite multiple attempts working with techni

Question

Hey there, @user_h5l350, thanks for reaching out through Xfinity Forums regarding your internet services. We are sad to see you leave the Xfinity family. However, I would be able to help with disconnecting your account. Can you please send us a Direc

XfinityJeniece

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15 hours ago

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Cancel internet

I want to cancel my internet subscription

Question

K

WiFi Extenders and Doorbell Camera, still not here

Hello, I can’t find where to send the direct message, and I originally thought this was going to be sent as a direct message. I purchased my new Xfinity plan on 10/31/25 and had a technician come out on 11/23/25 to set up my new internet (gateway) and home security system. He said that the doorbell

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Customer Service

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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups

EG

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15 hours ago

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Modem blinking green and orange

My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (seve

Question

@user_xdr4aq This support document has the instructions; https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

DreamSayerZ

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15 hours ago

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comcast email has disappeared from my I phone while doing and update

need help installing comcast email back to my I phone because I did and update

Question

@user_xdr4aq How were you accessing your email? You can access Xfinity email by opening Safari or another web browser to; https://connect.xfinity.com/

DreamSayerZ

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15 hours ago

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Comcast email has disappeared, can't access on iPhone

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

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U

Cancel internet

I want to cancel my internet subscription

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

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complaints

Several months ago, I purchased an Xfinity wi-Fi expansion pod. After a few months of use, it suddenly lost its connection and stopped working. I contacted technical support initially via the chat feature on Xfinity the app in subsequently over the phone despite multiple attempts working with techni

Question

omack We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.

XfinityMartyR

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15 hours ago

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Make an appointment

Can I please schedule an appointment for a technician to come out?

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Ive been working all day on this, both my android and Thunderbird stopped working sometime Saturday Dec. 6th (I can still see my emails by logging in), Missing really important emails because there not coming to my phone anymore, I understand

user_1adheu

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15 hours ago

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Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

to the conversation:

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A new line is needed in my home. Still waiting on information.

5 days ago, a technician said an Xfinity truck needs to come to my home to run a new line, but haven't received any news about it. He said Xfinity will call me to schedule the truck visit in 2-3 days. It's impossible to get any information using the Xfinity assistant or calling. What should I do? Th

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@XfinityMatthew I am trying to send a direct message in order to cancel my internet services, but there is no Direct Message option available, and that link for direct message pulls up the forum homepage. Is there a new link for direct messaging?

user_wfhy2y

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15 hours ago

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Cancel my Subscription

Hi, I'd like to cancel my subscription and start Xfinity Now.

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Need Help Updating My Equipment

Hi, I have been trying to go to the website to update my equipment but the site does not load at all. Any other way to do it or should I call customer service?

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Customer Service

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Called xfinity today and learned if you are a NOW TV customer, there is no live person to talk with about tech. Only chat online. Would have been nice to learn this 5 days ago.

Jose_C

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15 hours ago

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Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

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