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Looks like you already found how to reach us, @user_il7nol. I'll be replying to your last DM momentarily, thank you!
Please restore access to direct message conversations
I previously had an active Direct Message conversation with Xfinity Support regarding a cable repair. I was logged out due to inactivity, and after signing back in, the Direct Messaging option is no longer available on the web interface. Could an Xfinity employee please help restore my DM access so
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26-year customer looking for account-specific pricing review
I've been an Xfinity customer for 26 years and would prefer to stay with Xfinity. My current bill is over $200/month, and I'm hoping to find a more competitive price for the services my household currently uses. My current service includes: 1 Gig Internet Current TV package (approximately 125 channe
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Billing
Thank you for sharing that information, @user_5cade5 . If you're using your iPhone's hotspot connection, that could potentially be contributing to the issue, as mobile hotspot connections sometimes use IP addresses and routing paths that can create c
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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user_p2uubm Thanks for reaching out to us here with your concerns! Assistance for Now service can be found at the following link https://www.xfinity.com/support/now.
Upload Speed Issues
One of the main reasons I decided to go with XFINITY Now was for the 20mbps upload speed which has been great until the past few days. Recently I can't get above 5mbps upload speed running any speed test, and it's a direct hindrance to my daily work flow. I've restarted my gateway, unplugged it, tri
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The most recent online chat I did suggested next time to filter to “available out of home” while in the app. I haven’t had a chance to try this though. I still wonder if the issue is because I’m using my iPhone hot spot and Xfinity does not like the
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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wjn2004 I hear where you are coming from with the safety concerns. Storms can wreak havoc on our infrastructure, and our local service team in getting everything back up and running properly safely. Safety is one of our top priorities, and we want to
Downed major WiFi trunk line
I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated
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Can't activate free peacock
I have spent 1 hour with a representative and she couldn't solve the problem. I got hug up on. Having 1 gig speed I qualified for the free peacock. They will not stand by their offer. Help Earl
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Xfinity Stream Website
Please restore access to direct message conversations
I previously had an active Direct Message conversation with Xfinity Support regarding a cable repair. I was logged out due to inactivity, and after signing back in, the Direct Messaging option is no longer available on the web interface. Could an Xfinity employee please help restore my DM access so
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Customer Service
Hey Xfinity….how about a meaningful relpy?
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
same issue any fixes that we have not tried....ie. resetting tv, removing and reisntalling app, clearing cahce
No mini guide
I have four tv's on firesticks and now all mini guides are gone from the this. Sends me back to home screen of xfinity stream. Called customer service and couldn't do anything
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@user_pan2fd Thanks for reaching out to us via Forums to make us aware of this update on your account. I would be more than happy to review your account to see what we can do what we can do to resolve this for you. To be able to discuss account speci
Help with account
Xfinity plan was change with promise of lower prices without loss of channels. We lost our landline and our premium channels and went to 1 gig internet from 2. We would like to get our old plan back..
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All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
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Xfinity Compliments
I want to file a complaint
I have to contact xfinity mobile on multiple occasions to import a phone number, or my existing xfinity mobile account to the xfinity internet at my new address. Every call last 2-3 hours with transfers, and a request that I switch to another phone, although the phone I was speaking on did not requi
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Getting Started
Help with account
Xfinity plan was change with promise of lower prices without loss of channels. We lost our landline and our premium channels and went to 1 gig internet from 2. We would like to get our old plan back..
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Customer Service
user_w5j4k3 Good morning, and Happy Saturday! Thank you for taking the time to reach out to our Xfinity Forums Team regarding your promotion options, and pricing. We truly appreciate your loyalty over the last 25 years, and value your business over t
25 year Diamond Customer looking for loyalty pricing on wifi
Hi, I’m hoping you can help me with a loyalty/retention review of my account. We have been Xfinity customers for approximately 25 years and are Diamond Xfinity Rewards members. We also have two Xfinity Mobile lines. My current internet plan is $80 per month. I’m seeing Xfinity advertise substantiall
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Sadly, in no way has this issue ever been escalated to the proper levels of concern. Namely safety. A dangerous condition for children with a major cable hanging between the utility poles and on the ground. Also procedurally with repeated closure of
Downed major WiFi trunk line
I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated
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user_xadknl Thanks for reaching out to us about the box shipping to the wrong address somehow. I can certainly put in a ticket to make sure that device gets removed from the account, and ship you another. I'll need to get some account information in
Missing/Stolen Equipment
I was shipped a Xumo Stream Box by FedEx and it was marked as delivered but I cannot find it. I’ve already opened a support ticket with FedEx but I’m not sure what I need to do on the Xfinity side to get it replaced
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XFINITY is doing ALL of Us football fanatics a horrible dis -service.. C'mon Guys ! Get these stations BACK ON .... SOON !
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hello @user_e5bb6a, thank you for taking the time to leave a post. Sorry to hear you're running into this issue. I can certainly understand how frustrating it would be to receive a message saying location sharing needs to be enabled when you've alrea
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Location sharing won't turn on
I go to channels...and I get a message I need to go to settings and turn on location sharing to access the channel.....It is on.
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