Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

0

4 g cable box

Do you have the 4 G cable box in stock

Question

To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfi

XfinityMatthew

commented

8 hours ago

to the conversation:

0

U

downed cable wire

I have a new second home that doesn't have Xfinity service yet, but does have a Comcast/Xfinity cable line down at the rear corner of the home. The home also has an AT&T wire affixed to it and within one day they have repaired their wire. I cannot make contact with anyone at Xfinity who can provide

Question

Hello @user_z5ksm6 We appreciate you reaching out to report the downed line. We can help you get a ticket submitted to get someone out there. Please send us a direct message with your full name and the address the line is downed at and we can get thi

XfinityMatthew

commented

9 hours ago

to the conversation:

0

U

downed cable wire

I have a new second home that doesn't have Xfinity service yet, but does have a Comcast/Xfinity cable line down at the rear corner of the home. The home also has an AT&T wire affixed to it and within one day they have repaired their wire. I cannot make contact with anyone at Xfinity who can provide

Question

Thank you for reaching out to us here. I am sorry to hear about that experience, and I will be happy to take a look at that offer from here. Can you send me a direct message with the full name and complete address for your service? To send a direct

XfinityJohnG

commented

9 hours ago

to the conversation:

0

U

Xfinity iPad mobile scam

Xfinity is being the ridiculous with how they treat their customers. I was trying to get a deal on WiFi being cheaper. So they offer a cheaper with a free iPad . Which it sounded great at first. Then I started reading more reviews on the deal, and looked at my account. It showed I’d be getting charg

Question

@Lorinj @XfinityRaul Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.c

EG

commented

9 hours ago

to the conversation:

0

I can't view/manage my plan online

The pricing on my plan is getting ridiculous! I want to view my plan and see if i can manage it on my end, or cancel all together and go with something else

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

I can't view/manage my plan online

The pricing on my plan is getting ridiculous! I want to view my plan and see if i can manage it on my end, or cancel all together and go with something else

Question

U

Yes, but it says I'm scheduled to downgrade on Feb 20th (which obviously is in the past), and so where I'm supposed to click to change the plan says "scheduled" and I can't change anything. .

user_297vc7

replied

9 hours ago

to the conversation:

0

U

Unable to downgrade mobile plan

I switched my Xfinity Mobile plan from Unlimited to Premium Unlimited back in October because I needed the 5G hotspot while I was out of town for a week. I've called every month since then to downgrade my plan back to Unlimited. Support tells me it's been taken care of and will be reflected on my mo

Question

U

downed cable wire

I have a new second home that doesn't have Xfinity service yet, but does have a Comcast/Xfinity cable line down at the rear corner of the home. The home also has an AT&T wire affixed to it and within one day they have repaired their wire. I cannot make contact with anyone at Xfinity who can provide

Question

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

Complaint

I’m done with Xfinity. I have tried and been on the phone for an hour for a service truck to come today. A storm last night knocked the comcast cable down across my driveway. Will not come until tomorrow afternoon. Told me to drive over it. I’ll be cancelling my service and take everything back in.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

Xfinity iPad mobile scam

Xfinity is being the ridiculous with how they treat their customers. I was trying to get a deal on WiFi being cheaper. So they offer a cheaper with a free iPad . Which it sounded great at first. Then I started reading more reviews on the deal, and looked at my account. It showed I’d be getting charg

Question

U

Complaint

I’m done with Xfinity. I have tried and been on the phone for an hour for a service truck to come today. A storm last night knocked the comcast cable down across my driveway. Will not come until tomorrow afternoon. Told me to drive over it. I’ll be cancelling my service and take everything back in.

Question

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Customer Service

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RickD01 The email transition will be prompted once you access our Xfinity Website. If it's not available, we'd have to wait. Unfortunately, we don't have the option of sending the offer to you. Invitations will roll out gradually through 2026, and wh

XfinityDilary

replied

9 hours ago

to the conversation:

0

R

Excessive time delays for receiving emails

This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun

Question

user_j35zbq Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

commented

9 hours ago

to the conversation:

0

U

Cancel my service

I need to cancel my service without making a phone call. I dont want to go through the sales pitch because there isnt any offer I can take at this time I need to cancel and see how to return the equipment

Question

They used to offer a /60 or /64 a few years ago, but they stopped. AFAIK, you can only hint for a /64 PD these days.

EG

commented

9 hours ago

to the conversation:

1

U

Ye Olde IPv6 /60 Prefix Request

Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying

Question

Hello @user_297vc7, have you tried making these adjustments in your Xfinity app? You have full capability to make those adjustments.

XfinityDuron

commented

9 hours ago

to the conversation:

0

2

U

Unable to downgrade mobile plan

I switched my Xfinity Mobile plan from Unlimited to Premium Unlimited back in October because I needed the 5G hotspot while I was out of town for a week. I've called every month since then to downgrade my plan back to Unlimited. Support tells me it's been taken care of and will be reflected on my mo

Question

U

Even with multiple attempts, I am stuck in an endless password entry loop when I try to migrate my comcast.net email to yahoo, despite having done everything I have seen might help resolve the problem. I will no longer attempt to migrate my (never us

user_by6zso

commented

9 hours ago

to the conversation:

0

U

Having difficulty with email migration from Xfinity to yahoo

I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

9 hours ago

to the conversation:

0

U

technical support chat

My home internet keeps going out. It does work after I restart our router. I think we need a new router as ours is pretty old now

Question

U

Xfinity iPad mobile scam

Xfinity is being the ridiculous with how they treat their customers. I was trying to get a deal on WiFi being cheaper. So they offer a cheaper with a free iPad . Which it sounded great at first. Then I started reading more reviews on the deal, and looked at my account. It showed I’d be getting charg

Question

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Customer Service

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technical support chat

My home internet keeps going out. It does work after I restart our router. I think we need a new router as ours is pretty old now

Question

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Your Home Network

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Hi there @user_bmn8dr Thank you for reaching out on our Xfinity Community Forum about issues connecting to Xfinity Wi-Fi near your home. We are happy to help. Are you trying to connect to Wi-Fi via Xfinity Hotspot? Or your in home Wi-Fi?

XfinityDemetrise

commented

9 hours ago

to the conversation:

0

U

Wifi not connecting

The xfinity wifi near my home won't connect to any device and can never obtain the ip address.

Question