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PLuong86 Let's have a look at the account directly to see what is causing the problem. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinit
Diamond rewards Peacock
I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after t
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@user_9f4680 I’m sorry to hear of the delay with porting over your phone number. I can certainly check your account and confirm if we have the number yet to resolve your concerns. Can you please direct message me your first and last name along
Porting AT&T landline to Xfinity Voice
On 9/30 I signed up for Xfinity Voice and filled out Xfinity's information for port my AT&T landline to Xfinity. The Ports FAQS said it would 24 hours. When it didn't transfer, I called Xfinity and was told it could take 24 to 48 hours. Today I called Xfinity and was told it could take up to 1 week.
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Received email stating that Triple Play Package is outdated
I am assuming I need to update to a newer package,however I need to know what is available without a price increase.
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Customer Service
@user_v68aie Thanks for reaching out to our team for support. Our apologies for the inconvenience and experience you had. Our team is here to help. To get started Mobile support is handled by a dedicated team. Our team is also limited in what we can
How does Xfinity survive with such terrible customer support?
To: Kohposh Kuda (only his email and address are hidden from the public) I spent most of today (Saturday, January 10th) becoming more frustrated with Xfinity Mobile and my decision to switch last month from Verizon to your mobile platform. Today, I had to go into an Xfinity store in Aurora Colorado
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I’m having the same problem and I’ve been trying to have it resolved with no success. Please let me know once your problem has been resolved since this might help Xfinity resolve mine. It’s almost a week and no resolution.
Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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how to set TV input to correspond with Xumo stream box?
Replaced batteries in XR100-UG remote. Remote doesn't work now. TV has picture.
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X1
@kszczerba great! My old Fire TV device went bad and I replaced it with the 4k select so I could use the Xfinity stream app. What a pain in the a$$.
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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I've been having the same issue for a few days now. App was working but stopped after I chatted with Xfinity about an issue with my new gateway. They made some changes "on their end" attempting to fix the issue.
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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Thank you for your response. I confirm that a formal written dispute and request for documentation has already been submitted to the appropriate department via certified mail and was delivered and received. At this stage, I am awaiting a written resp
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity To Whom It May Concern, I am writing as a residential consumer regarding an alleged outstanding balance associated with my former Xfinity account (account number en
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Why was I charged an installation charge?
I switched my service to Xfinity to take advantage of the $50/ 5 year deal for 1 gig internet. I was not aware that I would be charged $100 for "installation". The technician did not do anything inside my home. The wiring inside is fine. To my knowledge, there was a hookup from the pole. Why was I c
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Billing
yes, I have linked and made my new address as my default account to the same xfinity id profile.
Diamond rewards Peacock
I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after t
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Figure skating Olympics
What is the easiest way to find and set my DVR to record Olympic Figure skating next month.
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X1
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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Xfinity Stream App
jeremy303 With the new changes, it can only be enabled using the Xfinity App.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Thanks for posting on our community forums for assistance, user_8eklk4. We can check the status of the cancellation here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this iss
Never got a confirmation email after service cancellation.
I called customer support and got my service canceled, but the person said that I should get an email confirming the cancellation and I haven’t received it yet.
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@user_zfmoc8 Thanks for bringing your concerns to our attention. I would like to set the correct expectation for our chargeable tech visits. I also have a link from our famous website with more information at https://www.xfinity.com/support/articles/
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Why was I charged an installation charge?
I switched my service to Xfinity to take advantage of the $50/ 5 year deal for 1 gig internet. I was not aware that I would be charged $100 for "installation". The technician did not do anything inside my home. The wiring inside is fine. To my knowledge, there was a hookup from the pole. Why was I c
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