Xfinity Community Forum

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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14 hours ago

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My email

You changed my emails to date rec’d!! I use a-z, would you please change it back!!! There is not a “SORT” dropdown to change it back!!!!

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Nope! Nothing like that available!!

user_q21a9u

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14 hours ago

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My email

You changed my emails to date rec’d!! I use a-z, would you please change it back!!! There is not a “SORT” dropdown to change it back!!!!

Question

user_62r0kz Do you still have access to your Comcast email or are you locked out?

XfinityShawn

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14 hours ago

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My Comcast email

My email never migrated to Yahoo. Is there a way to get it?

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Concern moved here to the E-mail help section for assistance.

EG

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14 hours ago

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e mails

cannot access e mails on new computer

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Same issue here! Was told it would work today, since it's launch day, but NOPE! Still getting the message that it's locked by another carrier.

user_f81482

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14 hours ago

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S26 ultra won't connect to mobile network

I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p

Question

I'm sorry for the trouble, @user_be6f71 Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To”

XfinityRichard

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14 hours ago

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Tried to lower my bill but now it's higher then before

I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?

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Remote won’t turn on tv

When I press the on button the light turns red

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Customer Service

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How Do I send a DM? because I tried and your name is not coming up

user_be6f71

commented

14 hours ago

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Tried to lower my bill but now it's higher then before

I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?

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e mails

cannot access e mails on new computer

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Email

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Can’t figure out how to report my internet outage

My internet has been down for about 3 hours. Despite repeated attempts to troubleshoot with the chat assistant or with the ai posing as customer support on the phone, nothing is getting it to work. I don’t see any way to report this single outage to xfinity. Everything assures me my internet is work

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Your Home Network

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Email

Can’t get to my email on Xfinity site! Help please!

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Email

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OKAY DIRECT MESSAGE WAS SENT!

user_kinchav

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14 hours ago

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STORM TORE DOWN CABLE

The storms on Sunday in my area caused the xfinity cable wire connected to the pole at the road to break off and now my internet has been offline since then. I have tried every contact method i could find and still no help! This is ridiculous! I homeschool my daughter and have had to postpone her sc

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Oh, no @user_kvyg1i, I see that you are reaching out to report a downed cable line that has caused your internet to be offline and appreciate you bringing this to our attention. As a parent myself, I can imagine how frustrating it is to not have your

XfinityAlyssaA

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14 hours ago

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STORM TORE DOWN CABLE

The storms on Sunday in my area caused the xfinity cable wire connected to the pole at the road to break off and now my internet has been offline since then. I have tried every contact method i could find and still no help! This is ridiculous! I homeschool my daughter and have had to postpone her sc

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an outage every single day, sometimes several in a

I am spending over $350 a month for Xfinity and have had Service go out multiple times each day for weeks now. I have called every number I can find and will not be given a live agent. I'm done with you, I will be going with Verizon as soon as I can reach someone who is actually gonna answer the pho

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Plan

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Thank you for meeting us here in our community, @user_9fuom9. We're happy to help. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you. To start a Direct Message: Click "Sign

XfinityLinda

commented

15 hours ago

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Change Xfinity Voice Number

Hello. I would like to change the phone number of my Xfinity voice landline. How do I go about doing so?

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STORM TORE DOWN CABLE

The storms on Sunday in my area caused the xfinity cable wire connected to the pole at the road to break off and now my internet has been offline since then. I have tried every contact method i could find and still no help! This is ridiculous! I homeschool my daughter and have had to postpone her sc

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Customer Service

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Good evening, @user_80gbsj! You are at the right place for further assistance with your account. I am sorry to hear that you want to cancel. We are glad to help with any concerns you have so you don't need to change providers. Please send us a direct

XfinityRay

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15 hours ago

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Cancel my service

I want to Cancel my service

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Cancel my service

I want to Cancel my service

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Customer Service

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Hello, @user_o1ntgg thank you for reaching out over Xfinity Forums. I completely understand where your coming from with the experience, and wanted to make sure I'm providing helpful information. I've not seen a switch over promotion that pays off dev

XfinityJustinC

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15 hours ago

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Was lied to about buyout

I was told xfinity would pay off my remaining balance(phone) in order for me to switch to them from Verizon. I specifically asked the rep if they were going to pay it off because I could not afford it at the moment they said yes they would take care of it and now I'm stuck with it. They raise my Int

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Good afternoon and thank you for reaching out on our Community Forums with your mobile refund concerns @user_8ub323, we appreciate it. I see that you are attempting to get a refund for an unused mobile device and that it was returned within the 14-da

XfinityAlyssaA

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15 hours ago

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Billing refund

I have been trying to get a refund from a new phone I bought for my sister. It was never used and it was returned in the timeframe and was received. I’ve been trying to get a refund for the fee along with the monthly charge. They continue to bill me since July/August 2025. I’ve spent hours upon hour

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