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It has been right around 30 days so it should be added on my next bill then. Thank you for your response. I will wait and see then.

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Missing $10 credit

Signed up for autopay and paperless early last month but did not receive the $10 credit on my last bill.

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Good day user_8ef817 👋 I appreciate you stopping by our community! Our Xfinity Pro service that comes with the Wi-Fi Extender is definitely designed to give you connections during a service interruption of any kind, so I'm sorry to hear that hasn't

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Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage

Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender

Question

Good afternoon user_vs29q   We are more than happy to look into this for you. We want to ensure no private information is shared in a public space for the safety of our customers. Please send us a direct chat message with your full name and comp

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Billing Errors

[Edited: "Personal Information"] I am reporting the billing errors made by Xfinity billing office. I have been comcast customer for over 50 years. In 2024 I subscribed for Netflix streaming service directly. ie. I was paying Netflix monthly charges dierctly. However, from the Xfinity billing Office,

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What’s going on with the Internet?

what’s going on did you guys

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@user_shu9lu I can review your account to see the status of your Premium membership and Peacock Premium access. We're here to help. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In

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Peacock premium acceas for diamond subscriber

how do I access peacock premium? I am currently an xfinity diamond account holder which states that I should get have peacock premium for no extra cost, when I log on to the peacock app it does not show me as having premium membership to peacock just a standard membership and states to receive premi

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vwxyang0707 Do you happen to have a photo of the email you were sent that shows the code?   

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2

GIFT50 Code Not Applied at Checkout

I was emailed a promo code "GIFT50" to use at checkout upon purchasing an internet plan. I did so within the qualifying dates, but was unable to apply a code at checkout. Several representatives have told me I would be eligible upon activation of my plan, but others have told me I was supposed to us

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Any plan increases are noted on the bill prior to the increases. But our team would be happy to look over your account for you and rework the deal to a better option. We just need to see exactly what you have and what changed. Please send us a direct

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Cancel xFi Complete

How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.

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And there was no notice at all.

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Cancel xFi Complete

How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.

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Good afternoon! I wanted to circle back, and see if you have attempted to visit the site recently, and if there is any change at this time?

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Veteran rewards

the link to update my veteran status doesn’t work. I used to be in the diamond tier, but it went back to gold when I moved. Now I can’t reverify my status. https://www.xfinity.com/military

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The cost went up 44% in one month with no notice at all. Something absolutely needs to change, but I'm guessing it is the provider. Is there someone I can actually talk to? I couldn't find a way to call anyone.

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Cancel xFi Complete

How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.

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cannot access xfinity email since Friday , getting 408 time out message also. 400 Bad Request Request Header Or Cookie Too Large

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Cannot Access Xfinity Account/Email on new Win11 Computer

I cannot access my Xfinity email/account on my new Windows 11 PC. Currently the attempts will time out. The computer is connected to an Xfinity AR TG4482A modem via Ethernet cable. There is no problem on my old Windows 10 PC or iPad (on Safari, using WiFi). My steps: --Go to www.xfinity.com -- At an

Question

This solution did not work for me. Although I have a diamond account and eligible for peacock premium access when I try the method outlined in this instruction to activate this feature I get an error message stating "we're sorry , your account isn't

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Peacock premium acceas for diamond subscriber

how do I access peacock premium? I am currently an xfinity diamond account holder which states that I should get have peacock premium for no extra cost, when I log on to the peacock app it does not show me as having premium membership to peacock just a standard membership and states to receive premi

Question

I don't know if replacing the gateway will necessarily fix this issue. But we will want to run some tests. Are the gateway and TV box connected to the same outlet via a splitter?

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XB8-T causing tiling on TV

I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we

Question

First, try the "EPON MAC". No joy, try the "WAN MAC". If you have their voice service, you may need to activate that separately with the "eMTA MAC". Good luck !

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11 hours ago

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Xfinity Fiber modem X5001 activation issue

Our apartment is pre-installed Xfinity Fiber modem X5001. I placed a new Internet order, but activation failed via either app or the agent. They always ask for CM MAC to activate, but this modem does not come with it, it has EPON MAC, eMTA MAC and WAN MAC. Some people mentioned it is not listed as c

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