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Ah yes sorry! I located it thank you!
Wifi outage
Hello, I am desperately trying to connect with an actual human regarding an outage on my wifi. We had a storm in my area Mondsy overnight into Tuesday. We lost electricity for three hours but that was restored early Tuesday morning. There was a down line in front of my house that I assumed to be int
Question
Usually yes but It depends on how many programs you are recording.
Can i have my dvr continue to record while i watch saved programs
Can i have my dvr continue to record while i watch saved programs
Question
I’ve opened chat sessions and they don’t fix it - how will that help?
Internet drops nightly
This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance" Since I put in a uptime monitor to keep track... 3/17 6:21 pm off for 5:01 minutes 3/17 6:26 pm off for 17 seconds 3/18/ 5:49 p.m off for
Question
I’ve chatted with chat several times and nothing is being fixed. What good will chat do?
Internet drops nightly
This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance" Since I put in a uptime monitor to keep track... 3/17 6:21 pm off for 5:01 minutes 3/17 6:26 pm off for 17 seconds 3/18/ 5:49 p.m off for
Question
@Again Thanks! Too bad we can't trust anything anymore. And no, I didn't click on the link.
Xfinity email ending - is this scam or real?
I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f
Question
user_f2bras, the Direct Message icon is located in the top right corner of the page and will look like the image below; Are you seeing that on your end?
Wifi outage
Hello, I am desperately trying to connect with an actual human regarding an outage on my wifi. We had a storm in my area Mondsy overnight into Tuesday. We lost electricity for three hours but that was restored early Tuesday morning. There was a down line in front of my house that I assumed to be int
Question
Could you please explain how I try a VPN?
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
@sidweb promotions do have certain requirements, and wish I had that available to offer. I appreciated your time working with me today for the account review. Our team is available 7 days a week for employee support over Xfinity Forums between 6am -
retention against ATT fiber
Hello - ATT fiber has recently been installed in my Neighborhood after weeks/momths of them digging almost every yard of our 700 home community. They are being aggressive in their sales and offers as they have never had access before. I have been a loyal Xfinity customer for over 12 years as well as
Question
Hello, @KimmieKdaPch checking in to see if you are still experiencing issues with MeTV. Seem to be working on my end. Adam-12 currently showing.
Issues with MeTV freezing
I am having the same problem with MeTV! It is constantly freezing sometimes for a few seconds and sometimes (like right now), it will stay that way for 5-10 minutes and then the screen will go blank. Xfinity is NOT cheap!! Why am I paying for a service and not getting 100% of what I am paying for?
Question
Quite astonishing. For the public record here. If I was a new customer, I am told I could get 1G internet speed, plus Hulu, plus Disney, plus peacock for $60 per month for 5 years with no contract. However, since I am already a paying customer paying
retention against ATT fiber
Hello - ATT fiber has recently been installed in my Neighborhood after weeks/momths of them digging almost every yard of our 700 home community. They are being aggressive in their sales and offers as they have never had access before. I have been a loyal Xfinity customer for over 12 years as well as
Question
Hello user_3fwjme! Thank you for reaching out to our team here on our Xfinity Forums. I can read your frustration, and I'm sorry that the people you have worked with so far have not been able to help. Based on the details you shared I think we will b
need supervisor
Hi I am in need of resolving my account. I have been with your company many years. I can not find help at the store in Pooler,Savannah,Georgia. I had an issue in August last year. I went there and they resolved the issue. To find out that they have confused a person with my same address but differen
Question
Thanks for reaching out to us, we do apologize for any inconvenience, those type of ticket are for down cable lines that may need to be raised or buried, which generally those are only opened if there's no issue with your connection to your home. &n
Service ticket not showing on my account.
I am worried no one will show up today to fix my downed internet cable. I have received a text confirmation of the service appointment, but it is not showing on my account. I have been using my cellphone hot spot for working from home for nearly a week now due to tree falling on my power and interne
Question
Hi user_88ddv3! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to get this reported to us. Our team is here to help and would be happy to submit a ticket for this damaged box. Please send us a Direct Message. Here are the de
Damaged Outside Cable Box
In my condo complex, the outdoor cable box was damaged by snowplows. I cannot find a way to report this to Xfinity.
Question
@XfinityAmira thank you very much for the reply. I unfortunately cannot seem to locate the direct message icon. Am I able to access it from the mobile app?
Wifi outage
Hello, I am desperately trying to connect with an actual human regarding an outage on my wifi. We had a storm in my area Mondsy overnight into Tuesday. We lost electricity for three hours but that was restored early Tuesday morning. There was a down line in front of my house that I assumed to be int
Question
@user_j4j33q Check this article to confirm that you meet the unlock requirements; https://www.xfinity.com/support/articles/eligible-to-unlock-phone
I need my phone unlocked so I can port it to consumer cellular
Your chat bot told me to ask xfinity mobile to unlock it.
Question
@user_enr6z4 Exactly. Never could get the Samsung app to work reliably. The AppleTV app works. Occasionally (once a month?) I have to restart the AppleTV to get the Xfinity Stream app unstuck, but that's better than not working.
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
Question
imsotired, Hi there! Thanks for reaching out and for checking before clicking anything. Based on what you shared, that email is not part of the official Xfinity → Yahoo Mail migration, and the wording you received is highly consistent with commo
XfinityGabriel
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Xfinity email ending - is this scam or real?
I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f
Question