Xfinity Community Forum

Gotcha, have you noticed if this occurs more during certain times of the day? We are here to work through this and thanks for the chance to help.

XfinityJorge

replied

5 hours ago

to the conversation:

0

Main TV box has been slow for ages; smaller satellite box super fast

Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that

Question

U

I totally agree. This is outrageous

user_rl5q0w

commented

5 hours ago

to the conversation:

0

U

Disruption of service for NBC

Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity

Question

Not pixelation or buffering (other than sometimes buffering at the start of loading a new show). It's mainly navigating menus and loading show thumbnails, in comcasts native content as well as 3rd party apps.

cada0310

replied

5 hours ago

to the conversation:

0

Main TV box has been slow for ages; smaller satellite box super fast

Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that

Question

Hello @user_aa6393 and thank you for posting on our Xfinity Community forum!Seeing something unexpected on your account can be a surprising experience, but we can definitely help you with that! 😀If you'd like for us to assist you with looking into t

XfinityCliff

commented

5 hours ago

to the conversation:

0

U

Number of Cable TV Boxes

My accounts lists 3. We only have 2. Returned the other years ago.

Question

U

Number of Cable TV Boxes

My accounts lists 3. We only have 2. Returned the other years ago.

Question

•

Customer Service

7

1

0

Cisco VPN Anyconnect and new Xfinity Router V8

Ever since I received this new router my laptop computer that is provided by my work drops the VPN Connection. Our company uses Cisco VPN Anyconnect. It drops every few minutes and often cannot connect via the VPN. Steps I have taken to troubleshoot. 1. I am able to connect via the Personal Hotspot

Question

•

Your Home Network

6

0

cada0310, Thanks for sharing these details. That's very helpful. When you say the experience is slow or sluggish on that TV, are you also seeing things like frequent buffering or pixelation, or is it mainly delays when navigating menus and loading co

XfinityGabriel

replied

6 hours ago

to the conversation:

0

Main TV box has been slow for ages; smaller satellite box super fast

Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that

Question

U

This is insane! Fix it!!!!!! Absolutely appalled by this outage! Get your [Edited: "Language"] together and get bakc out programming!

user_8uhg9o

commented

6 hours ago

to the conversation:

0

U

No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

Question

U

This is one of the channels my family loved watching. Very disappointed that it's gone.

user_pd7a3s

commented

6 hours ago

to the conversation:

0

NHK suddenly removed without notice on March 31 2026

Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials

Question

@user_2cezfv The direct messaging icon is for you to direct your message to Xfinity support. Which we already have you in our direct messaging and have responded to you and gave you all the correct information

XfinityOrlandoM

replied

6 hours ago

to the conversation:

0

U

Fix monthly bill

Fix monthly bill. Has been wrong for 5 months.

Question

Hey there, @user_cdogoi! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Congratulations on your move, I know moving can be stressful, but we will ensure you remain connected during the transition as best as possi

XfinityAdrienne

commented

6 hours ago

to the conversation:

0

U

moving

I am moving to a new address. How do I change my wifi to the new location ?

Question

U

the direct messaging icon doesn't give me the option to DM any of the 3 "official employees" who've replied to this message; thomasb, orlando and jorge. I ended up DM'ing XfinitySupport and all they did was argue with me. So much for this effort. I'l

user_2cezfv

replied

6 hours ago

to the conversation:

0

U

Fix monthly bill

Fix monthly bill. Has been wrong for 5 months.

Question

Concern moved here to the E-mail help section.

EG

commented

6 hours ago

to the conversation:

0

U

Email

Where is my email link?

Question

Hello there user_8f91b9 thanks so much for adding your voice to this conversation here on our Forums! There is a great help and support article available through Peacock that will help you change and update your email address: How Do I Update

XfinityAlfonso

replied

6 hours ago

to the conversation:

0

U

Changing email address in Peacock

I cannot update email address on peacock because it is an inactive comcast address. To change or update the email address, Peacock wants me to follow the prompts sent to the inactive address. Help please.

Question

@user_yxelyk - We thank you again for giving us the chance to look things over with you. We've confirmed that the order you placed earlier today was completed, taking effect immediately, and you now have the lowest priced plan available to existing c

XfinitySara

commented

6 hours ago

to the conversation:

0

U

Inconsistent quotes on my account

Hi, I logged in to Xfinity to switch speeds. Currently have the 300mbps and I'm being charged $80/month, but when I try to change my plan it says that I am currently enrolled in a plan charging $45/month, but because it says I'm already enrolled in this plan, it won't let me proceed with the selecte

Question

We want to thank you for reaching out on the Community Forum for support with your Peacock activation issue @user_qax73q. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and

XfinityThomasC

replied

6 hours ago

to the conversation:

0

U

I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.

As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify. Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I w

Question

Hi there, No, we don't see error codes - it's just that everything is so sluggish on that TV all the time. It's not periodic, it's all the time just navigating menus and pulling up content is slow always on that TV, compared to the other one which

cada0310

replied

6 hours ago

to the conversation:

0

Main TV box has been slow for ages; smaller satellite box super fast

Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that

Question

Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your feedback with Nick and his leaders! Thank you for choosing Xfinity!

XfinityMonica

commented

6 hours ago

to the conversation:

0

U

Leave a review

Had a great customer service experience with Nick at the Bloomfield Hills store. He was very professional and helped me make decisions that worked with my budget. He was patient and spent all the time I needed. I give him a 10 rating.

Question

U

Porting business phone from Comcast Business Voice to Xfinity Residential Mobile

We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find

Question

•

Customer Service

7

1

0

U

moving

I am moving to a new address. How do I change my wifi to the new location ?

Question

•

Customer Service

6

1

0