Xfinity Community Forum

Close my account – stop billing me – contacted Xfinity 8x now [Edit]

Called, chatted, emailed, everything. Xfinity confirmed account closed. So close it and stop billing me …and… credit my account immediately. [Edit: Personal Information] Moved out effective March 4, 2026. Lease ended. Close my account. Horrible service. Unbelievable. [Edit: All Caps]

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Customer Service

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Our business hours are Sunday-Saturday, 6:00 a.m.-1:00 a.m. EST. Please reach back out to us during those hours.

XfinityCarolyn

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12 hours ago

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Cancel Services [Edited]

Can you please cancel my services [Edited: "Personal Information"] effective today.

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Cancel Services [Edited]

Can you please cancel my services [Edited: "Personal Information"] effective today.

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Customer Service

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Hello, I contacted xfinity today march 16, 2026 and got confirmation that I do not owe any money and there is no debit. I have saved all the auto pay for as long as I had an account with xfinity. I paid the final bill and closed my account last year.

user_oe33qo

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13 hours ago

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Complaint

I was wrongly charged $200 by xfinity. Xfinity sent me to collections without notifying myself. No where on my account did it say I owed $200. My credit score dropped almost 100 points. Xfinity admitted to the mistake and I want to speak to a representative. Saying sorry is not enough.

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I am glad to hear you were able to get your concerns heard and addressed. If there is anything more we could assist you with, please do not hesitate to let us know. We appreciate you being a part of our Xfinity Community and hope you have a great wee

XfinityDemitrius

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13 hours ago

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Promised phone pay out

hi my name is [Edited: Personal Information] few months back it was braught to my attention of a deal that was going on and i was talked into switching phone services to xfinity from verizon that i had been with for many years some of the perks that i wqs led to beleave and told by xfinity was that

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It is a life safety issue because none of the commercial tenants can exit safely. The Fire Dept. is on its way there now. Please let us know if response time can be sooner. We will let the Village of Streamwood and the Fire Dept. know th

user_mn0cwm

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13 hours ago

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Reporting a downed Xfinity line

The recent wind storm caused one of Comcast's lines to fall and block our driveway. I tried several times and several ways to contact them. I spoke to three different people. The first asked me to hold on while she reported it, ( maybe she understood the problem and was reporting it). I was disconne

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@XfinityDemitrius that’s funny cause I just talked to yall today and yall taking care of it for me and was told the total opposite of what you just stated thx again tho and I have screenshots I have voice recording and ticket numbers if my case stat

user_1e8tao

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13 hours ago

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Promised phone pay out

hi my name is [Edited: Personal Information] few months back it was braught to my attention of a deal that was going on and i was talked into switching phone services to xfinity from verizon that i had been with for many years some of the perks that i wqs led to beleave and told by xfinity was that

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Hey @user_1e8tao, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience and feedback regarding the Xfinity Mobile services. When I switched from my previous service provider to Xf

XfinityDemitrius

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13 hours ago

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Promised phone pay out

hi my name is [Edited: Personal Information] few months back it was braught to my attention of a deal that was going on and i was talked into switching phone services to xfinity from verizon that i had been with for many years some of the perks that i wqs led to beleave and told by xfinity was that

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Extremely Poor Internet Speeds & Unacceptable Service – Urgent Resolution Needed

I am extremely frustrated with the ongoing internet service issues I’ve been experiencing with Xfinity. Despite paying for a 300 Mbps plan, my actual speeds are consistently far below acceptable levels, and the service quality has been unacceptable on a daily basis. My internet is unreliable to the

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Your Home Network

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URGENT LIFE SAFETY ISSUE. Please provide assistance. There is a downed wire affecting an entire shopping center located at 279 - 305 N. Barrington Road, Streamwood Illinois 60107. The entire shopping center is affected. If a

user_mn0cwm

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13 hours ago

to the conversation:

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Reporting a downed Xfinity line

The recent wind storm caused one of Comcast's lines to fall and block our driveway. I tried several times and several ways to contact them. I spoke to three different people. The first asked me to hold on while she reported it, ( maybe she understood the problem and was reporting it). I was disconne

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Accidentally deleted all recordings in the Saved dropdown online

After watching a recorded program on my computer, I wanted to exit and logoff from Xfinity. My browser glitched/froze, and while I was clicking, somehow all recorded programs disappeared. Is there anyway to recover them? Even the "Recently Deleted" folder is gone.

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X1

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ESPN+ is part of the ESPN app, not an Xfinity TV product.

BIslander

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13 hours ago

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Equipment needed for ESPN+

I have an Arris Xi6-A TV box I can't get ESPN + to function do I need a different box?

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It freezes at every ad break. Very frustrating.

user_9vxqf4

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13 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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@Jrst1 did you find out if this was legit?

user_e4t8le

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14 hours ago

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Is Xfinity Rewards email legit?

I received an email from support@xfinityrewardswinners.com stating that I won a sweepstakes that I entered in the Xfinity Rewards portal, which is true as my entry shows up in my account. Trying to confirm if this is legitimate, as the whole process for redeeming the prize is clunky and rather sketc

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It looks like the app has been updated a few point releases since I’ve originally posted about this problem. I’m still having the issue. Communication via DM does not seem to be very effective for me in this circumstance. I really wish I could call s

wherbert100

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14 hours ago

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downloads disappear

ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!

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I think these helpers might be bots! I finally chattered with a real person and still no remedy although he agreed there was some issue with the cable plant. Seems like over-subscribed. Essentially don’t expect much between 3-6pm

user_66rxn4

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14 hours ago

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Packet Loss on a regular basis

I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh

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Hey @user_0xui10, Thank you for visiting our official Xfinity Forums Community support page. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xf

XfinityDemitrius

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14 hours ago

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Cable line is down on the road!

A storm came through and knocked down the cable line. It’s on the road. Cars will be driving over it. Need an Xfinity crew to repair the cable.

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Yay! ❤️ It's always awesome to hear when an agent provided an outstanding experience, @user_gfz628! We would really appreciate if you are able to share that with our Thanks team, https://www.xfinity.com/support/articles/share-a-compliment, in a quick

XfinityRay

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14 hours ago

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To do a survey of customer service

Want to do survey of a member of your customer service agent

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Drop bury cable comes from my neighbor's house, not the utility pole, lots of loose wires on pole/active cable above ground, in my yard..

Back in the middle of November, my western neighbor was outside at the utility pole with an Xfinity worker. The worker cut one of the cables coming off the pole and said "no go in and see if your internet still works". My neighbor came out and verified his internet was still functional (this was my

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Customer Service

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I really appreciate the friendly and professional customer service that I received from Brandon, while visiting the Pikesville Xfinity Store. He provided the products that I requested.

user_gfz628

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14 hours ago

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To do a survey of customer service

Want to do survey of a member of your customer service agent

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