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Switch my phone to Xfinity - terrible experience
I switched my phone service to Xfinity today from Lyca, and the experience has been extremely frustrating. It has been more than four hours, and Xfinity still has not been able to activate my SIM. I spoke with multiple live agents, and each time I was transferred or the agent changed, but no one was
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Network
To say you are unaware of any wider spread issue is utter nonsense. People are telling you there is an issue and you just keep ignoring it. I've tried multiple browsers, I've cleared caches, I've tried multiple devices (iPhone, Android, Mac) a
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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Replacement was received today and set up. I just tried to connect the printer and got an (E-6) error again indicating possible wireless restrictions such as MAC address filtering. I’ll try to access the Gateway again as admin.🤷♀️
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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Xfinity TV wifi adapter design problem leads to drifting audio/visual sync
The Xfinity TV wifi adapter design has a problem leads to drifting audio/visual sync. In particular with a noisy RF environment such as apartment or condo buildings. It appears that the audio is carried over a TCP based protocol while the video is carried over a UDP based protocol. The problem is th
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X1
Good Afternoon, @user_9ly9yf! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with getting the NOW TV being removed. I would be more than happy to look into the account with you.
Help with cancellation
I have tried to cancel NOW TV at least 3 times via phone. The agents assure me it's been cancelled, but they keep charging me. This has gone on for months. I can't log in to the NOW portal because it says I don't have an account. Can someone please help?
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Hi there, @user_r9a9bk. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the ongoing trouble. We would be happy to assist. Please send a direct message to us by clicking the chat icon in the upper right corner of the pag
Continuing service issue.
signals are delivered compressed. There is a device, which is probably defective on the pole outside, changing this should fix this problem. Comcast sent someone to fix this, more than once. After hours on the phone (with someone who did not speak english very well), and having technicians come to t
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There's conflicting responses on this, it seems.
Phishing attempts allowed by Xfinity
I find it extremely suspicious that phishing attempts from a third party started the day after switching to Xfinity. There is almost certainly a deliberate or unaddressed leak of personal info, and from what I have seen online posted by other folks, this is a well-known problem. The phishing attempt
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Continuing service issue.
signals are delivered compressed. There is a device, which is probably defective on the pole outside, changing this should fix this problem. Comcast sent someone to fix this, more than once. After hours on the phone (with someone who did not speak english very well), and having technicians come to t
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X1
Agree fully with the previous commenters. I pay a fortune on a monthly basis to Xfinity and now losing NFL Network and Red Zone is disappointing especially in light of the recent Scripps nonsense. Please reinstitute these channels.
NFL
Loss of NFL is unacceptable. Please add one more complaint to you count if you are keeping track.
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Hey there, @sgorti, thanks for reaching out through Xfinity Forums regarding your account. We can assist you with disconnecting your internet services. Can you please send us a Direct Message with your full name and your full address? To send
Disconnect internet services
I want to disconnect internet services ASAP. Someone can help me with that.
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Home internet not working
When I try to connect to my internet, it says internet not available
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Your Home Network
user_5w6dpq, you should be able to sign in to xfinity.com/myaccount, and over on the right side, there should be a drop-down that says email. Let us know if you still need help.
Access My Comcast.net Email [Edited]
How do I access my comcast.net email account? [Title edited to remove personal information - email address]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Disconnect internet services
I want to disconnect internet services ASAP. Someone can help me with that.
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I’m in the same boat. Used to get 250-300 up then all of a sudden it feels intentionally called at 60. Heck sometimes it’s as low as 4 Mbps. It’s complete trash. I’ve been told my area is being test for some new symmetrical upgrade to increase the up
user_310d76
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7 hours ago
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My upload speed changed from a week ago with a new cable modem installed from Xfinity
The Tech came and replaced the cable modem - router and the download and upload speeds were good. 2GB down and 240MB up. Now today it is 60 up. Why did you throttle the upload speed? I am paying for 255 upload speed.
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