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@AL73 I have found that they are blocking emails from GMail. And that is the problem at least on my account anyways. I had to go up 3 levels and them even tell me that its on the other peoples end as the VPN's were blocked as spam etc. I had one per
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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Service outages multiple
I have had xfinity internet for my business for the last several years. We switched our cell phones over as well, just recently. Ever since then, we have had multiple service outages. I cannot get anyone on the phone when I call. I am ready to cancel BOTH services at this point. It is ridiculous to
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Your Home Network
Xfinity employee fraud
I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa
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Devices
Good afternoon @user_dx0s20, and thank you for reaching out to us on our Community Forums—we appreciate you contacting us. We can certainly assist with applying a credit for the service interruption you experienced. To get started, please send
Outage Credit
The outage for April 13th through the 14th is not listed here. I'm looking for an outage credit. [Edited: "Personal Information"]
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My house is not a business location
My house is not now and has never been a business. i do not know why or how you flipped that on me. It may have been when a rep kept me on phone a half hour when i just called to cancel because of rate increase. He may have done that just to aggravate me i an calling this fraud and a scam because th
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Customer Service
Annoying Internet Problems
Randomly, I'll experience packet loss where web pages will take a lot longer to load, messages sent from chat services will be dropped, and games will lag. I have my Unifi gateway hooked up to the modem doing routine pings to several DNSs and it will show spikes in latency, packet loss, and outright
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Your Home Network
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage Credit
The outage for April 13th through the 14th is not listed here. I'm looking for an outage credit. [Edited: "Personal Information"]
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@user_4yct42 Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name an
Internet access recover
My cable was shut off due to non payment. After making my payment I have cable but no internet yet.
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I agree wholeheartedly. We too watch NBC quite a bit and it is a network channel that anyone without this cable service has access to. It is not as though we are talking about a premium channel that was deleted. We have tried all of the
Loss of Scripps channels
I have been a Comcast subscriber for 25 plus years, and it is my most expensive utility. If Scripps programing is not restored, specifically WPTV, our LOCAL NBC provider, I will cancel ALL services with Comcast by June 1st of 2026. It is absolutely outrageous that local programing that is available
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Concern moved here to the E-mail help section for assistance.
What happen to my comcast email account and how can I recover as I have accounts I used this email address and now I cannot sign in
What happen to my comcast email account and how can I recover as I have accounts I used this email address and now I cannot sign in
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Internet access recover
My cable was shut off due to non payment. After making my payment I have cable but no internet yet.
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Sign-In and Account Management
My family cut the cord with Xfinity. Bloated services that were no longer needed but losing ABC in our region pushed the decision to return all cable boxes to local Xfinity service center. Total amount saved from the switch was over $200. Well worth
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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@user_75glsk We understand. If there is a credit balance after the ETF fees, it will be refunded to the payment method that was used. See the details here https://www.xfinity.com/support/articles/refunds-from-xfinity. If there is no credit, and there
reviews
This company is a nightmare. I canceled my service to move to another state, turned my router in, overpaid my last bill. I was assured last month that I would be refunded in 7 days. No refund, so I called today. The first idiot on the phone told me I owed an early disconnect fee. I explained I absol
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@user_n4oroa Thanks for reaching out to us regarding your internet service. I know how important internet service is to the home, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complet
XfinityCarolyn
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Modem set up issues
I jave set up my modem as instructed, however my light has been blinking orange for close to 30 minutes now. I have tried power cycling and then relocating when powercycling didnt work. Unfortunately, i still cannot get a solid white light.
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