Xfinity Community Forum

Thanks for reaching out to us, are you still having issues connecting to your xfinity email through your third party email program? Thanks for reaching out to us, are you still having issues connecting to your xfinity email through your third party e

XfinityOrlandoM

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6 hours ago

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

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I am having the same issue since Tuesday -- with Thunderbird on laptop and with Gmail on android phone.

user_brthey

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6 hours ago

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I cannot connect to imap server from outlook classic or Iphone

I cannot connect to imap server from outlook classic or Iphone. Been around to circle for two days now with customer service with no help. I can connect via xfinity website and new Outlook on PC and through mail app on Iphone (although it is very slow). Cannot connect on Iphone with latest Outlook a

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Same issue with us. Two separate phones, with one household account. This just started a couple of days ago. Even our PC's MS Outlook will show "send/recieve" error, but eventually comes through. I tried the above steps (except deleting and reinstall

user_uz74ba

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6 hours ago

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Email not syncing

For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.

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I can not get my xfinity emails

daisey24

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6 hours ago

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comcast.net

why can i not access my comcast.net email

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Why can't I access my email.

auddiefox

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6 hours ago

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comcast.net

why can i not access my comcast.net email

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FindingElias Thank you for taking the time to reach out to us here on our Xfinity Forums. If you ordered both services together, since the Xfinity Home service requires an installation, the technician would be out to perform the install for all

XfinityBillie

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6 hours ago

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Appointment issues

I ordered wifi and home security stuff the week after Thanksgiving and the earliest appointment was December 23rd. I was under the impression the appointment was just for the home security stuff because we I had an account before, they just mailed my modem to me. But its been weeks and nothing. Ive

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Comcast email not receiving MFA messages

Many services now require multi-factor authentication. For some reason emails sent to my Comcast.net address often disappear and never reach my mailbox. In some cases they show up after a long wait (10-15 min.) when the code sent by the service already expired. This has been going for a long time. I

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Email

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@GSearer Don't hold your breath thinking they are going to resolve your IMAP issue!! Look around this forum and you will see that this IMAP issue is affecting many Users and off and on for years!!. Some have experiencing a resolution after wa

joep63

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6 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

Question

@user_d713vi - That sequence of events — unchecking, rechecking/toggling the Third-Party Access Security setting, and then getting stuck on "checking incoming server settings..." — is a classic sign that the server is now requiring a fres

XfinitySara

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6 hours ago

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Email not syncing

For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Appointment issues

I ordered wifi and home security stuff the week after Thanksgiving and the earliest appointment was December 23rd. I was under the impression the appointment was just for the home security stuff because we I had an account before, they just mailed my modem to me. But its been weeks and nothing. Ive

Question

user_octx9j Hello! Thank you for reaching out to us here on our Community Forum. Have you tried using the Xfinity Assistant (xfinity.com/assistant) to cancel your order? Since Xfinity NOW is entirely separate from our regular residential accounts, th

XfinityBenjaminM

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6 hours ago

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xfinity support

I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r

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Yesterday, I UNCHECKED the Third-Party Access Security setting. I was looking for solutions and did not completely understand the setting so I thought that I would uncheck to see if it made a difference. I just rechecked it this AM and to be sure, I

user_d713vi

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6 hours ago

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Email not syncing

For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.

Question

After 4 1/2 hours on the phone with 5 Comcast agents ( i kept getting transferred "to someone who could help") with exact same issue on my phone and my husband's...zero solution from Comcast. They blame AT&T but at the same time basically

bnew426

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6 hours ago

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3rd party email client issues

I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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xfinity support

I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r

Question

This is apparently a common problem so this must have been a found solution by now,

fiscalkid

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6 hours ago

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Can't get magic jack to work with Gateway

Replaced my old router with Gateway and now my magic jack will not work for incoming calls and drops after about 5 minutes when I make an outgoing call. Need help to get the magic jack to work with the Gateway. Thanks.

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The gateway router is newly installed replacing my old router which I had for several years and the magic jack worked flawlessly with. So far I have rebooted both the gateway and the magic jack, as well as tried different ports on the Gateway. None o

fiscalkid

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6 hours ago

to the conversation:

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Can't get magic jack to work with Gateway

Replaced my old router with Gateway and now my magic jack will not work for incoming calls and drops after about 5 minutes when I make an outgoing call. Need help to get the magic jack to work with the Gateway. Thanks.

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Appointment issues

I ordered wifi and home security stuff the week after Thanksgiving and the earliest appointment was December 23rd. I was under the impression the appointment was just for the home security stuff because we I had an account before, they just mailed my modem to me. But its been weeks and nothing. Ive

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Customer Service

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XFinityJeff.... Are you AI or are you a human being?

Nat_IV

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6 hours ago

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POP3 Server Not working

Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.

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Hello, @ITPro3DMaker_RaccoonTaker Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message i

XfinityThomasC

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7 hours ago

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Reached the Breaking Point — Need Real Escalation Today

’m posting here because my service issues have gone so far beyond “inconvenient” that they’re threatening my ability to keep working and stay stable. I rely on my connection to make income, and I’m not exaggerating when I say this inconsistency has put me on the edge of losing work I can’t afford to

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I am having the same issue here. I am able to see my new email on my Work O365 Outlook Email client but cant add a new comcast email address to it as I get Imap issue. Both my work Iphone and personal Iphone stopped receiving email IMAP issue.

GSearer

commented

7 hours ago

to the conversation:

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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