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@user_qqr165 I would like to start off by thanking you for your loyalty throughout these 16 years. We would hate to lose you as a customer, especially over this streaming error. I would be more than happy to help find a solution to this problem you'r
Error code TVAPP-00500
I have been a loyal Xfinity customer for 16 years, but the cost of my service has become too expensive—over $200 a month. After Ezee Fiber came to my neighborhood offering comparable service at a much lower price, I called Xfinity to switch to their streaming service to lower my bill. When the repre
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user_ceca62 Hello! Thank you for reaching out. Can you clarify what you are asking specifically? If your speeds are coming in over what your plan indicates, you aren't negatively impacted by that on your bill. The only time your billing may be impact
I recd an email indicating my internet speed was 113% which is over 100% of my plan I demand assurance no bill upgrade
I tried to call but was directed to the twilight zone you call customer assistance I want an answer to a simple question I will be contacting any federal agency with jurisdiction if I don’t get a satisfactory response
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@rabbits2 Thank you for the clarification. Have you attempted to access your email using a different browser or by signing in through the Xfinity app to confirm whether your messages display correctly?
my unread messages are not showing as bold on the web
As of last week, all messages are shown as read? Unread are not BOLD FACE
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user_95k2ap We are here to help and will be glad to work on troubleshooting with you. Please feel free to send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "D
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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NFL Network and RedZone
Others have asked, but I'm not going to remain silent. Why am I continuing to pay for NFL Network and RedZone when Comcast refuses to do a deal to reinstate these channels? It has been FOUR MONTHS and I have gotten nothing. We have been comcast customers for decades, but if there is nothing in place
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Channels and Programming
I recd an email indicating my internet speed was 113% which is over 100% of my plan I demand assurance no bill upgrade
I tried to call but was directed to the twilight zone you call customer assistance I want an answer to a simple question I will be contacting any federal agency with jurisdiction if I don’t get a satisfactory response
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Customer Service
Hello again, @user_k9pm4s! It appears our escalation to the Executive Resolutions team has fully resolved your Xfinity Mobile billing concerns. I'm so glad to see this! If you still have need of anything right now, feel free to reply to us directly i
Refund Request- Charged after service cancellation
Hello, I canceled my Xfinity service in May 2026, but I was still charged afterward. I would like this charge reviewed and refunded. My account number is [Edited: "Personal Information"]. My service was canceled on 05/21, and I can provide proof of cancellation if needed. Please investigate this mat
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Help needed with XB10 FDX gatway
I visited an xfiniy store on yesterday afternoon and received a new XB10 gatway for symmetrical 2gig service but after getting home and connecting it properly it looks like my service maybe stock on the the previous xb8 configuration or may not have been reprovisioned correctly or not have correct b
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Your Home Network
Hello and welcome to Comcast @user_tzljgw. Thank you so much for reaching out to us regarding the cable and the box you want removed from the house. Now are you referring the cable outside the home and the lockbox on the outside wall?
Remove cable and box from my house
I would like the coaxial cable and box removed from my house
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trt3190, thank you for reaching out to Xfinity Support. Try signing in directly at: https://connect.xfinity.com If you can sign in there, your password is correct. If you cannot sign in: Go to https://idm.xfinity.com Select Forgot Pass
IMAP requests password
I keep getting asked for the IMMA password on my iPhone. I cannot get email from my Comcast email what is going on and how do I sign in?
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Hi there, @user_5y2yo3. Thanks for reaching out to us here on the Community Forum. We understand your concern. We can have someone out to identify the line and take care of it. Please send a direct message to us including your full name and complete
There has been a line down in front of my house for two weeks. It is now tied to my fence.
There has been an xfinity line down in front of my house for two weeks. It is now tied to my fence. It is dangerous.
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There has been a line down in front of my house for two weeks. It is now tied to my fence.
There has been an xfinity line down in front of my house for two weeks. It is now tied to my fence. It is dangerous.
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Customer Service
Remove cable and box from my house
I would like the coaxial cable and box removed from my house
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Customer Service
Hello, @user_e1d257 To provide our customers with additional security, we added a new checkbox to the Xfinity Email website. This may affect your ability to manage your Xfinity Email (Comcast.net) through third-party programs like Outlook, Google, Ap
Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
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Appointment schedule
My internet is out and I need a technician. The earliest they can get someone out is 5 days, without internet. Is there a shortage of technicians? I appreciate the bill reduction but I need my internet more. Can’t conduct any personal business from home now. 5 days is unacceptable!
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Your Home Network
@user_8kv2hh Thanks for reaching out. If the Admin Tool is redirecting you to the Xfinity app, please open the app and go to the Admin Tool in your settings, as outlined above. If you don’t see those steps, I recommend deleting and reinstalli
Router Admin Tool is disabled
I've enabled the admin tool and when I go to connect I still get the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app. managing my network via the app is difficult and frustrating.
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user_a8z8rn Hello! Thank you for reaching out. We'll be happy to investigate this further. We also see your DM, we will respond to you shortly.
Didn’t cancel my service
I had called to cancel my service on July 8th and was told it would be canceled. My last bill was paid and my balance was $0. I now have a new charge for next month.
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Greetings, @user_tbdkc2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
Cancel Internet Service via Direct Message
I have permanently moved out of the United States and am currently overseas, so I cannot make or receive U.S. phone calls. I would like to cancel my Xfinity Internet service effective and I do not want to transfer my service. Please enable the dm icon for me, thanks.
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@user_9b44ub Thanks for reaching out. We apologize for the inconvenience you’re experiencing. To clarify, are you trying to cancel your Xfinity Mobile service, or are you looking to transfer your mobile number to a new carrier? https://www.xf
Removing iPhone from account / changing password
It won’t let me it keeps saying something went wrong
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user_y70jx6 Hi there! Thanks for using our Forums and contacting us. We are sorry to hear about the issues and we are here to help. What did Peacock advise you of? Also, when you log into Peacock what does the subscription status reflect?
XfinityJorge
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Can not activate Peacock
I am a platinum member and am not able to watch Peacock. Called Customer Service and they said that it is active and to call Peacock. Did that as well and no resolution. How can I get Peacock activated?
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