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That and the fact you live in a highly populated area. Lot's of Verizon customers. And the prioritized data XfinityJustinM mentioned. I'd be interested to hear the results since you are working with them via Direct Messaging. I'm noticing slower spee

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Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

15 hours ago

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Xfinity services shut off too early

I am supposed to move in a week and came home to find my internet service has been switched a week too early. The address that I’m moving from is no longer viable to have wifi. So now I’m stuck with no wifi for the week. I need helping fixing it before the move!

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Hello @user_g1j1d2 Thanks for reaching out to us. I am sorry to hear about the missed appointments and difficulty getting everything going. Our team would be happy to look into the account to find out what is going on and get everything resolved for

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Customer service/general account set up issues

I have never experienced such major issues with a large company before. Iv heard nonstop complaints and figured I'd try anyway. My internet isn't even set up yet and I'm over it. Difficulty setting up account online. Difficulty correcting it in store. Difficulty setting up hulu/peacock threw account

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@mro121 This is not the experience we want for anyone. Our team is here to help. As a friendly reminder we will ask questions as part of our troubleshooting steps to isolate what the issue is. We appreciate your patience and efforts to work with us

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Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

Question

Customer service/general account set up issues

I have never experienced such major issues with a large company before. Iv heard nonstop complaints and figured I'd try anyway. My internet isn't even set up yet and I'm over it. Difficulty setting up account online. Difficulty correcting it in store. Difficulty setting up hulu/peacock threw account

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I am asking you to direct message our team here, on the community forums. Our contact group name on here is Xfinity support, but we are not the same team you work with via phone. We are very much willing to look further into your issue and escalate a

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Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

Accepted Solution

I didn’t get tracking number for the order

Hi. I paid for the order online, and the confirmation email said that Xfinity will send me a separate email with tracking information. But I didn’t get any. I have my own modem, but the app and the agent from the chat refused to add the modem and said to wait for the Xfinity’s modem. I am switching

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This right here is what I'm talking about. "Did you check the wires." What is it with Xfinity that they constantly try to gaslight us into thinking this is the cause of every technical issue? That somehow, inexplicably, a device which has to be plugg

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Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

15 hours ago

 to the conversation: 

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WiFi Router not received

My WiFi router has been misplaced by FedEx and I have not yet received it. My property management office has checked the lockers and confirmed that they couldn’t find any WiFi router addresses to my name. I would therefore request you to please aramage to deliver it at the earliest.

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@XfinityJustinM​ i use the xfinity supprt as you mentioned they dont troubleshoot any technical. They simply say “ reset network or disable vpn, from our end your device is having alll network etc etc “ real techinical solution not provided. 

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Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

I do use home wifi. When i say indoor means, like stores, offices, etc etc. during peak hours the network is super slow. This is not something location or device issue. Xfinity is not ready to tell the truth. I belive they use verizon network and ove

 to the conversation: 

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Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

Comcast ran a fiber line accross my property without my consent

Comcast ran a fiber line accross my property to connect to my neighbor's house. There is no easement and I did not consent to this. I want this line removed before it is buried.

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Accepted Solution

user_ow799z Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll do our best to help. When you have a moment, please send a Direct Message with your full name and addres

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Approved $400 refund for unapplied Mobile Select promotion — CSA callback never received, requesting resolution

Posting here as a last step before filing an FCC informal complaint, since I've exhausted chat/phone support and a confirmed CSA team callback never happened. Summary I signed up for the "Mobile Select line free for 12 months with Xfinity Internet" promotion on June 1, 2025. The promotion was succes

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Yes. It is on my property.

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Report damaged or dislodged telecom pedestal

Nearly dislodged telecom pedestal requires maintenance

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