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I'd like to report a possible threat to an outside cable junction box. Something has burrowed a pretty large hole in the ground right next to it. It does not affect our service, but possible one of the neighbors. The hole is at the mailboxes in between our corner house [Edited: "Personal Information

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Customer Service

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You're welcome @user_rva3rw

XfinityAbby

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10 hours ago

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XER10 - Do Xfinity WiFi Extenders (Pods) work with this?

Have some weak WiFi areas in my home w/ the XER10 (EPON-FTTH). Because lack of a bridge mode seems to put the kibosh on doing a mesh system via Eero or Orbi (please correct me if I am wrong on this), would using the Xfinity WiFi extenders/pods be a viable option? The Xfinity website doesn't make it

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Hello @user_vbdlo3 thank you for reaching out on our community forum. I know how important it is to ensure your services are working properly. Did you get any emails or notices as to why it may be paused? Or do you get an alert when you sign in onlin

XfinityAbby

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10 hours ago

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Billing

My service was paused, I paid my bill on May 1st and service was restored, now my service is paused again, why?

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Thank you for reaching out, user_1oyiyj. I understand you’re having trouble connecting two different printers to your Wi‑Fi, and I’m sorry for the frustration this has caused. Let’s go over some common reasons this can happen and a

XfinityDilary

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10 hours ago

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Printers

I have tried 2 different printers to connect to my WiFi and both would not connect

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@XfinityAbby Thank you.

user_rva3rw

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10 hours ago

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XER10 - Do Xfinity WiFi Extenders (Pods) work with this?

Have some weak WiFi areas in my home w/ the XER10 (EPON-FTTH). Because lack of a bridge mode seems to put the kibosh on doing a mesh system via Eero or Orbi (please correct me if I am wrong on this), would using the Xfinity WiFi extenders/pods be a viable option? The Xfinity website doesn't make it

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Good afternoon @user_8x7m7y, and thank you for reaching out on our Community Forums—we appreciate it. I see you’re looking to change your payment method. You can manage and update your saved payment methods by following the steps outlined

XfinityAlyssaA

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10 hours ago

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Payment method

I am trying to change my payment method but can't find the proper screen.

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Billing

My service was paused, I paid my bill on May 1st and service was restored, now my service is paused again, why?

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Customer Service

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Specifically our Xfinity Pro Wi-Fi extender is compatible with the XER10 gateway @user_rva3rw

XfinityAbby

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10 hours ago

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XER10 - Do Xfinity WiFi Extenders (Pods) work with this?

Have some weak WiFi areas in my home w/ the XER10 (EPON-FTTH). Because lack of a bridge mode seems to put the kibosh on doing a mesh system via Eero or Orbi (please correct me if I am wrong on this), would using the Xfinity WiFi extenders/pods be a viable option? The Xfinity website doesn't make it

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user_updvj1 Normally, the installation technician will bring the Xfinity Gateway with them during the installation appointment. Ordering one to be sent before an installation appointment is highly irregular. Our team can take a closer look, and launc

XfinityMartyR

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10 hours ago

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They cancelled service

We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Nev

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I need to change payment method

user_8x7m7y

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10 hours ago

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Payment method

I am trying to change my payment method but can't find the proper screen.

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@XfinityMartyR We have been having the same problems for WEEKS. It constantly logs us out (sometimes multiple times in a day), and when we go to log in, it tells me that we're already logged in. This is on a new (5 weeks) Samsung TV, but it a

user_i3h0fo

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10 hours ago

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CNBC app doesnt work with Xfiity log on any longer

Sometime audio only. On Roku and Samsung I get a random error message. "something went wrong..."

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Printers

I have tried 2 different printers to connect to my WiFi and both would not connect

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Customer Service

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So my question remains - do they work with the XER10 gateway?

user_rva3rw

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10 hours ago

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XER10 - Do Xfinity WiFi Extenders (Pods) work with this?

Have some weak WiFi areas in my home w/ the XER10 (EPON-FTTH). Because lack of a bridge mode seems to put the kibosh on doing a mesh system via Eero or Orbi (please correct me if I am wrong on this), would using the Xfinity WiFi extenders/pods be a viable option? The Xfinity website doesn't make it

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@XfinityBenjaminM I've tried everything you listed. I had not previously had the free peacock. I was just made aware that it was free as part of my subscription

user_c02rgi

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10 hours ago

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Peacock

I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou

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user_rzcwxo Thank you for bringing this concern, and issue to our attention. Please do not run over the cables with your lawn mower, it is not recommend! Send us a direct message, so we can ensure a service order has been opened to attended to

XfinityMartyR

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10 hours ago

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lines down

fiber, optic line and cable is down in my yard. It’s been down for several weeks and no one has come to repair it. I’m likely to mow over it with my lawnmower if someone doesn’t come and take care of it. [Edited: "Personal Information"] ph [Edited: "Personal Information"]

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Agreed. I was told this was not scheduled because a modem was never ordered. I did that on April 23 once I found out the tech didn't do it. I was told we would receive it 2-3 business days and even activated the required mobile line. I checked today

user_updvj1

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10 hours ago

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They cancelled service

We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Nev

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Hey @user_knfsk0, We appreciate you taking the time to reach out and express your concerns regarding the International Long-Distance calling. With being an active Xfinity Mobile member for only 1.5 weeks, Xfinity Mobile members can only make calls to

XfinityDemitrius

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10 hours ago

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cannot call internationally

tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again

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Happy Monday user_x0ptoh! We hate to lose you as an Xfinity member, but I'm wishing you the best of luck with your upcoming move 👏 If you could send our team a direct message with your full name, the name listed on the account (if different), and th

XfinitySeth

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10 hours ago

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Cancel service

Leaving lease, need to cancel 5/9/26

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Hello @user_3ce8dx thank you for reaching out on our community forum. I know how important it is to keep your billing within your budget. I would love to help you look at available offers. Please send us a direct message with your full name and serv

XfinityAbby

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10 hours ago

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Promo Ended – Any Loyalty Discount Available?

My promotional period has ended, and my monthly bill increased significantly. Are there any loyalty discounts or retention offers currently available?

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Please return WPTV. Doesn’t Comcast/xfinity own NBC?

user_y267lz

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10 hours ago

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Return WPTV /NBC

It is ridiculous that you do not have NBC and WPTV as regular channels. We need you to return them to the lineup immediately especially as hurricane season is approaching

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