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@XfinityTommy She is phone support in the billing department I believe
France in Customer Service is amazing
Had an issue with my account and France went above and beyond to get me back up and running! Thank you all so much and especially her! She needs a raise
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message sent, to the above as directed
File a Formal complaint??
20 days with intermittent or no internet service. 4 separate tech visits which all left without resolving the issue or referring to line techs as was needed. Almost 13hrs total on the phone with God knows where and not a single answer or help. Issue still not properly resolved. Worst part is I worke
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Why can we not connect the tv to xfinity right now?
Speak to an actual customer service agent
I need to speak to an actually customer services agent. Not AI. It’s is not helpful. Your website and phone numbers make that impossible.
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Hey there, @user_9p21g9, thanks for reaching out through Xfinity Forums regarding your tech visits and customer experience. We would be happy to look into this for you, and we want you to be happy with your services. Can you please send us a Direct M
The worst company ever
3 technicians lied and said they show up. Wasted my time and money..I will never use this again..[Edited: "Solicitation"]
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no, it is a service related email
Changed my email address with Xfinity but service-related emails still going to old email address
I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin
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My pleasure @XfinityDilary !
Retrieving home WiFi network name & password
My sister has internet on her xfinity account but has lost the network name & password. How can she recover it?
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@XfinityThomasC Ive had no answers since July 2nd and truly dont expect a resolution now as 20 plus days and none of Xfinity could take care of issue
File a Formal complaint??
20 days with intermittent or no internet service. 4 separate tech visits which all left without resolving the issue or referring to line techs as was needed. Almost 13hrs total on the phone with God knows where and not a single answer or help. Issue still not properly resolved. Worst part is I worke
Question
Good Afternoon user_jh06jd, thank you so much for sharing your experience here on our Xfinity Forums. We would like to assist in investigating this concern on your behalf. Please send a direct message by clicking the chat icon in the up
Request to Cancel Xfinity Mobile Service and Correct Final Bill
According to the policy published on the Xfinity website, when a customer transfers their phone number to another provider, Xfinity Mobile should automatically cancel service for that line once the number transfer is complete. I transferred my number to another provider on July 10. Based on this pol
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@Joe_R2 We are here to help. If you have not already done so, please create a public post by following this link: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.Here are the det
Unlink Peacock Subscription after moving
I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error "Your Xfinity account is already linked to another Peacock account." I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink
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Email access
why i can't log on to go to my email [Title Edited: "Personal Information"]
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Devices
Hi! @chiizukun, thank you for reaching out, and I'm sorry you're running into this frustrating Peacock activation issue after your move. Congratulations on your move. I understand you're receiving an error indicating that your Xfinity account is alre
Unlink Peacock Subscription after moving
I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error "Your Xfinity account is already linked to another Peacock account." I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink
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chiizukun, thank you for stopping in for help with your Peacock subscription at your new home. When you move, your old account may be linked to your Xfinity ID. In your Xfinity account, have you already made sure your new account is showing as the de
Unlink Peacock Subscription after moving
I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error "Your Xfinity account is already linked to another Peacock account." I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink
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Hello, user_y7nga2. Thanks for posting on our community forums. I see EG offered some information. Did that help? Thanks for your support, @EG!
Retrieving home WiFi network name & password
My sister has internet on her xfinity account but has lost the network name & password. How can she recover it?
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Ziya_1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Wifi VAP is set to down
I am getting this logs and my xfinity internet giving frequent disconnection to internet. I am wondering about what is the issue as two times technician came but issue still persist. Modem got changes cabling and joint tighten and there is no heating issue in modem but issue still persist.please hel
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Unable to disconnect NOW Internet Service
I hope somebody from Xfinity can help with my issue. I have been trying to get my NOW service disconnected since last week. I've already went through 12 reps (from all over the globe) but nobody was able to help me. All I get is I am the only one who can cancel it via the website or the app. The thi
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Customer Service
Hey there, @user_jim72! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have access to your email, and I do apologize you do not have access. Thank you @Again for sharing all
Cannot log into emails [Edited]
i can not log in to my emails [Title Edited: "Personal Information"]
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Gotcha. We may need to dig further into the signal health to see if there are any issues appearing that could be causing interference, especially since it is pretty constant throughout the day. Since we would need more information, please send our te
Latency spikes every 12 minutes exactly
Hello, I'm experiencing brief but high latency spikes exactly 12 minutes apart, all day every day, on every device on the network. I'm not sure how long this has been going on, as it's only noticeable while gaming (I assume streaming services operate with enough buffer that this type of spike does n
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I received a call from an account specialist who explained what is happening. While the issue has not been yet resolved, at least it has been escalated to the right department and the case is being pursued.
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Security block preventing access to payment portal
I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h
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