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As stated previously, the accounts are not linked already. There is no option to "switch accounts" and when I attempt to authenticate the second account, it does not give me the option to enter an account number - it asks for the street address on t
I need help with a Linked Account
I am stuck in a loop with Xfinity Assistant and cannot get to an agent for support. I have 2 Xfinity accounts for 2 addresses. When I go to My Account > Xfinity ID & Security > Manage and Link Accounts, and go through the steps, when I get to the Address and enter my second address to verify it, the
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Issues with logging into my email [Edited]
I want to login to my email to delete and I cannot
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Home Phone Service & Equipment
Billing / Payment Arrangement Glitch - Service Status
Hello, I had my service restored yesterday via a payment arrangement/override, but today the system is showing no active arrangement and is threatening a shut-off again. A payment is currently scheduled for October 22nd, and I tried another for October 14th because the first wasnt showing up, but it
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Billing
Hi there, @user_1j53p6 Have you tried the following? So you have two accounts that you want to link together! There are a couple of questions you'll want to consider; - Do each of these accounts have a Primary Xfinity ID set up? &nb
I need help with a Linked Account
I am stuck in a loop with Xfinity Assistant and cannot get to an agent for support. I have 2 Xfinity accounts for 2 addresses. When I go to My Account > Xfinity ID & Security > Manage and Link Accounts, and go through the steps, when I get to the Address and enter my second address to verify it, the
Question
Thanks for getting back to me! Currently, I am not able to sign in and manage the second account - I do not have a different Xfinity ID for that account to my knowledge.
I need help with a Linked Account
I am stuck in a loop with Xfinity Assistant and cannot get to an agent for support. I have 2 Xfinity accounts for 2 addresses. When I go to My Account > Xfinity ID & Security > Manage and Link Accounts, and go through the steps, when I get to the Address and enter my second address to verify it, the
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Getting charged for a Storm Ready modem after disconnection that the store took
So I recently disconnected my Xfinity internet after 25 months. I returned my gateway and storm ready modem thing to my local in person xfinity store. The employee took the storm ready modem along with my gateway. I was shocked when I saw I was still charged for something on a bill, and saw it had s
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Billing
user_sj362g - Thank you for reproting this issue. Our team can help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversa
cable line placed across Driveway and Sidewalk
@XfinityCliff Xfinity came to my house yesterday and one of the junction boxes sits on the front of my home has a cable cut. I am not an Xfinity customer and they ran a cable across my driveway and sidewalk. Many people walk through there as well as y 89 year old dad. I have taken video of the cabl
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DJSLEDGEHAMMER Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign I
Customer Service Scammers!!!
I am so utterly pissed. A couple of weeks ago I contacted Comcast through the Xfinity app and I had the customer service rep. Say oh I have a great deal for you. I can lower your monthly payment. I said no you can’t because my payment is this much and it’s lower than what you’re trying to quote me m
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Email changing? [Edited]
is the emails change from [Edited: "Personal Information"] to xfinity.com if so i can change my email to xfinity.com
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Sign-In and Account Management
Proof of residency
I need to add my partner's name to the 'Bill To' line on my statement for proof of residency.
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Sign-In and Account Management
user_18non3 Thanks for reaching out, and sharing your concerns. Have you been able to reach a resolution with your activation concern since Sunday?
Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution
Hi, I am posting here out of frustration after multiple unsuccessful attempts to resolve what appears to be a backend activation or account provisioning issue with Xfinity Mobile. I recently switched from Verizon to Xfinity Mobile, transferring my existing phone number to my Google Pixel 9 Pro Fold
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user_ff9956 We can understand your frustration! However, if your phone no longer meets the minimum operating system requirements for the latest version of the Xfinity app, it may not be able to install future app updates. We know that's especially fr
App. Issues
Its says my phone is not compatible with the new updates. Can't you guys make a patch for older phones? We still use the service , we still pay for the service. You need to have a app so older phones are still able to get into app to control parental portion and things like that in the app. Is there
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Overcharges
I canceled all of my services with Xfinity on 9/13 but I'm still getting billed. I talked even talked to your corporate about my billing issues and I was told there won't be any more charges but here we are again. I went through hell with Xfinity. I'm so tired of leaving complaints and calling you a
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Plan
Hello User1994, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and are happy to assist. I understand your experience has been frustrating at a minimum, and I want to help. Please send us a direct message with
Request for Executive Escalation — Unresolved Xfinity Home Billing and Cancellation Issues
My husband and I have been Comcast/Xfinity customers since 1994, and I am extremely disappointed with the difficulty we've experienced trying to resolve basic billing issues. Our October 2024 statement explicitly shows that our $65 Xfinity Home security package included $10 per month for 24/7 Video
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Thanks for reaching out to us here for help with your statement @user_808nfr, you've reached the right place! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address ass
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Proof of residency
I need to add my partner's name to the 'Bill To' line on my statement for proof of residency.
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