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user_rzn9n7 I am glad we got the code added back to your account so you have access once again. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage
Peacock Premium Access Issue
Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
May I get permission to contact someone with payment arrangement questions
I have a past due payment arrangement balance for the 19th but my paycheck don’t hit until the 21st, wanted to see if anything could be done
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Is my bill for the previous month or the month ahead? At the very top of your billing statement (well, at least this what mine shows) "Billing Date" is the date the bill was generated. Look for "Services From" followed by a start date and an end dat
Is my bill for the previous month or the month ahead?
Is my bill for the previous month or the month ahead?
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@XfinityAdrienne It will be a week tomorrow since I placed my order. How long does it take for a phone to ship out?
Shipping Inquiry
Hello! I ordered a phone this past Thursday. The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated. Had I known this I would have just made a trip to a location.
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@user_furkxd Thanks for reaching out to us. We do apologize for any inconvenience you're having with the Xfinity streaming app. The TVAPP-00209 error code on the Xfinity Stream App indicates a streaming authorization or account entitlement failure,
trouble with Streaming app
I have the app on my ipad. It has been fine all along until last week. I cant watch what is recorded on the DVR, I cant watch live TV, I cant watch the movies I have previously purchased. The issue is only occurring using the xfinity stream the app on multiple devices under same account (different u
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No I still have not been able to get it to connect
Door sensor
Hello. I received my indoor camera and my door sensor last night , I got the camera hooked up but the sensor will not connect I’ve tried taking the battery out and resetting it.
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Enable ONT for Personal Router
Hi, I'm requesting to enable this functionality on my account, per below references. Thank you! https://www.xfinity.com/support/articles/member-owned-router-fiber-internet https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4
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Customer Service
Concern moved here to the Customer Service help section.
Line tap.
Need corporate escalation regarding ongoing physical line tampering and equipment theft at the pole. Standard trucks are being evaded. Requesting an official employee to open a secure direct message thread.
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TRANSFER OF MOBILE SERVICE
Hi, I wanna transfer my phone number from a spectrum account to Xfinity. Please, how do I start? Thanks
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Customer Service
Thank you for reaching out, @user_ec7wea . I’m sorry you’ve been dealing with the duplicate account and unexpected changes to your services and billing, especially after trying to get this corrected for nearly a month. Please send us a DM
Two accounts
I have two accounts by accident. I added streaming services to my bill. It was the 35 dollar plan. They changed my internet speed and charged me 112 dollars. I was trying to change my streaming to basic with ads but it made another account. I have been trying to fix this for almost a month.
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I stream on a chrome book and have been for a couple years, but a few weeks ago I started getting this error. My streaming works fine when I watch live TV, but it doesn't work when I try to watch my recordings. I get: ATTEMPTING TO RESUME then it goe
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Two accounts
I have two accounts by accident. I added streaming services to my bill. It was the 35 dollar plan. They changed my internet speed and charged me 112 dollars. I was trying to change my streaming to basic with ads but it made another account. I have been trying to fix this for almost a month.
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Thanks so much for working with us today. I am glad we were able to get your bill straightened out. Don't hesitate to reach out if you need anything. Take care!
Getting charged for a Storm Ready modem after disconnection that the store took
So I recently disconnected my Xfinity internet after 25 months. I returned my gateway and storm ready modem thing to my local in person xfinity store. The employee took the storm ready modem along with my gateway. I was shocked when I saw I was still charged for something on a bill, and saw it had s
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2026-10-14 update: 3rd tech came out on Oct 3rd and testing device found no issues with ping or throughput (but never really mentioned power) suggested that it might be the Arris S34 modem swapped to Netgear CM3000 same issues any multi-threaded do
Arris S34 + 2GB plan having to reset modem daily
I've went through the useless Xfinity assistant multiple times to no avail A technician did come out and add a splitter + attenuator to lower the signal as it was too strong for the S34 Prior to the technician visit, as well as after still getting daily errors and warnings of the following variety T
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Looks like you got it to work, @user_bxcnia. I see your DM, and will reply to it shortly. Thank you!
Cancel my internet service
Hello Xfinity Support, I am requesting cancellation of my Xfinity Internet service effective October 16, 2026. I have already attempted to cancel through Xfinity Assistant, but the chatbot repeatedly sends me in circles without completing the request. My decision is final. I do not want to transfer,
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancel and get code
We need to cancel our internet Saturday. We will need a pin/code for the home line [Edited: "Personal Information"] to be released to us as we are canceling phone too. If we could get phone release sooner thaf would be great. Thank you.. [Edited: "Personal Information"]
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