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I ended up calling 5 times to resolve this. 5th time asked for a supervisor. Went back and forth and then she finally issued a credit. Not for the technician fee but for being a long term "diamond" customer. I dont know what has happened to xfinity a
Credit for technician fee
Was charged for a technician to come out and swap their faulty brand new TV box. I tried the assistant twice with no credit or explanation. Called and was on hold for most of the 40 mins. They raised a ticket which I was notified via text to then have it closed before the guy on the phone was done e
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Nothing in the "upgrade" offer says that comcast email is ending. Where are people getting the idea that they MUST upgrade? The FAQ even says you don't have to upgrade.
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Hello, we are still tracking the ticket. Unfortunately our engineers are still working on a solution. We will stay in touch!
Reruns Listed As New Episodes
01/02/26 - Series manager and channel guide are seeing episodes that are erroneously listed as new; they are actually reruns. And of course, they get recorded if you didn't catch it and delete just that episode!!!! Latest example is tonight's CBS 8:00 PM EST Sheriff County S1 Ep4 - not NEW!!! And an
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billing increase over contracted price
Diamond customer, same address and customer 34+ years. Just curious, I signed a 24 mo agreement 2/21/25. Part of agreement was $35 broadcasting fee. New statement in January, broadcasting fee raised to $47.The contract is clear with my cancellation charges (ie I leave comcast) but it's ok to raise t
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Billing
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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On Demand
Chat Transcript
I had a chat today [Edited: "Personal Information"] When done I clicked on email me a copy to [Edited: "Personal Information"] but it never came. This has happened before so I questioned the agent "LISA" who assured me it would work. please send a copy to my email.
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Customer Service
I’m also having the same issue with my one line I am enrolled in the military benefits through Xfinity, but they’ve also only gave me the one year. I’ve been fighting to try to get the two years applied since my husband is the military member and I’m
Billing Error: Device and Military Discounts Not Applied as Promised
Dear Xfinity Customer Support, I purchased two Apple iPhone 16 Pro Max 256 GB devices at the Xfinity Store located at 1160 Temple Ave, Colonial Heights, VA 23834. At the time of purchase, the sales representative informed me that I would receive a $16.66 monthly discount on each device. However, aft
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I even went to an Xfinity store for help. They tried to help and created a ticket. Didn’t help me no one contacted me. One of many tickets I already was supposed to have had created by online chats and phone conversations. Xfinity store told me becau
Trading in mobile phone
This transaction was handled online by me for my mom. We have a plan together on Xfinity mobile. I traded in her iPhone 13 for an iPhone 15. When the phone came, it was a nightmare getting it up and running and activated when I finally received a label to return the iPhone 13 for credit. The label w
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@user_y6jikd @XfinityQuemekia Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th
Extremely High Ping While Online Gaming
Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti
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Refund
How long does one have to wait to get a refund? It has been two weeks since I was double charged on my bill and no one seems to want to give me back my $211 that I was charged twice for this is ridiculous.
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Billing
Concern moved here to the E-mail help section.
Email pass word
My phone says that I need to add Comcast pass word to open email. Have no clue why or even what that pass word is.
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I uninstalled and reinstalled the app and there’s still no advanced settings that allow access to the gateway that’s in bridge mode. And there’s no longer any access through http://10.0.0.1 so Xfinity has made it impossible to manage the gateway.
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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Picking up Wifi Gateway
I have a gateway to be picked up at an xfinity store. I need someone else to pick it up for me though. How do I authorize that or can they just pick it up?
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Customer Service
Need to update billing or account statement
I need to add another name to billing or account statement to show proof of residency how can I get this done
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Customer Service
I can't access my account with Firefox or Brave but can with Librewolf
Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of
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Sign-In and Account Management
user_75cd0f, Thanks so much for reaching out to Xfinity Support. We don't have a way of knowing when it will be available in your area. The best advice is to keep an eye on your billing statements for any upcoming changes, and check your Xfinity app
Fdx internet
Im on the 2000/300 internet plan here in jacksonville florida and would like to know when will the wifi 7 gateway and fdx internet will be available for my address and account?
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Stream app keeps crashing
For the past week, the app keeps crashing at random times of the day. It makes me log back in sometimes up to 10 or 15 times a day. The first time I try to sign in it gives me something went wrong message. The second time is successful, but it may only last a half an hour before it kicks me out mid
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Xfinity Stream Website
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Fdx internet
Im on the 2000/300 internet plan here in jacksonville florida and would like to know when will the wifi 7 gateway and fdx internet will be available for my address and account?
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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No support from xfinity customer care at all.
I am not getting the internet speed that I paid for. Not able to work, stream, or even properly make phone calls. The chatbot keeps going in circles, never connects me with any agent, there is no contact number to get in touch with. I am just purely paying money out of my pocket with 0 help from xfi
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