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Guess I'll be moving my service to 5G. No point in loyalty as there doesn't seem to be any real benefit. Thx for helping!
renewal
My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m
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Service and Billing Concern
I have been going back and forth with poor service regarding the billing of my account for the past 3 months I need corporate to look into it and fix the issue
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Billing
@user_2hmmup I have not been able to log into or receive email since 1/31/26! I have had no luck reaching anyone from Xfinity or comcast to solve the problem! A chat directed me to a tech for an $80 phone call! Unacceptable! I cannot sign in!
Unable to Log Into or Receive Email [Edited]
I have not been able to log into or receive email since 1/31/26! I have had no luck reaching anyone from Xfinity or comcast to solve the problem! A chat directed me to a tech for an $80 phone call! Unacceptable! I cannot sign in!!!!
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Debt Collector Contacting Me for $34.60 That Xfinity Previously Resolved
Hello Xfinity Support, I’m hoping someone from your team can help clarify an issue with a balance that appears to have been sent to collections. Back in December, I contacted Xfinity after receiving emails about an overdue balance of $34.60 from a previous address. During that call, the representati
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Billing
I have been going back and forth with poor service regarding the billing of my account for the past 3 months I need corporate to look into it and fix the issue
Corporate Complaint
I have an issue with my billing and given several answers and I have had it!!!! I want to make a corporate complaint to fix my issue. How do I make that happen?
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Hey there, user_y9cd4z! We appreciate you reaching out to our XFINITY Community forum. We take all escalation concerns very seriously, and we would love the opportunity to help look further into this issue for you. Please send our team a direct messa
Contact information for escalation
I need contact info for someone higher than whoever answers the phone. I asked for a supervisor more than 10 times and I was told they were busy and after that they had meetings. What? I asked for an escalation email or phone # and was told they didn’t have one.
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Hello @user_49860e ! Thank you for bringing this to our attention. Safety is our top priority, and we want to get this resolved for you as quickly as possible. You can submit a ticket directly to our local maintenance teams: https://www.xfinity.com/s
Loose cable on ground
There is a very long loose Comcast cable lying on the ground and in a pond. It appears to run between two cable boxes behind a condo building. It is dangerous, a tripping hazard and will be damaged when lawn mowing starts. Address [Edited: "Personal Information"]
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Hello @user_uf07ro have you attempted to pull up your bill on the website or the app?
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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Thank you for showing your experience and feedback with us @user_fxqb81. We would be more than happy to check eligibility and verify the status of any promotional gift card. Please send a direct message by clicking the chat icon in the upper right co
200 gift card
I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?
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user_v8rah5 Unfortunately, we have no way to offer existing customers the new customer introductory offers. However, we still do have some promotional offers for our existing customers. We also have the Xfinity Membership Benefits! Experience the mag
renewal
My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m
Question
Good afternoon @user_47yru1, and thank you for reaching out on our Community Forums with your email issues, I see that you are having issues receiving replies from a particular email address. To confirm, have you checked that the emails are not going
reply from state governmental office blocked
I send an email to a state institution weekly, the email arrives there ok. But I must have a confirmation from them to proceed with a faith visit, but I don't get their reply to me. (i get my BCC though) . I think the email coming to me is being blocked since its from a prison system, (no inmate has
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I understand, and we want to figure out exactly why it's not working. That's why I ask whether or not it's appearing on the "Your Subscriptions" page or throwing an error when trying to go through activation. The more info we have, the more we can he
Peacock activation
I’ve tried for 2 years now to get it to activate. No luck. If someone actually gets it to work please let us know how.
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Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversations/getting-sta
Direct message
How do I go about direct messaging Xfinity to talk to them about my mobile plan?
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funny how this issue has been going on for months but yet my bill comes right on time every month - we should be able to see what we are paying for
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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Dead thread. Closing.
XfinityRay
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15 hours ago
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Corporate Complaint
I have an issue with my billing and given several answers and I have had it!!!! I want to make a corporate complaint to fix my issue. How do I make that happen?
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