Xfinity Community Forum

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I forget where I saw this. It was either on my screensaver or something like that, but it said 11/21 only –the first 100 customers To visit your Xfinity store will get a free set of wicked coasters so I’m gonna go. I’m be outside the door when they o

user_fxwbcm

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14 hours ago

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Wicked Coaster Giveaway

I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of

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tv channels in popular tv package

where can I find the channel listing for the 125 channels package

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Channels and Programming

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Hey @user_nq0iza , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your sim card. I would be more than happy to offer my assistance looking into this further

XfinityJanelle

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14 hours ago

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Sim card/compromised

Sim card doesnt work. Had virus. Factory reset. Then ok. Now phone Sim don't work. Don't think Sim. No others worked. Sim connection compromised

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Sim card/compromised

Sim card doesnt work. Had virus. Factory reset. Then ok. Now phone Sim don't work. Don't think Sim. No others worked. Sim connection compromised

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Customer Service

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Out of curiosity, will there still be an email address to report spam and phishing emails when the transition happens?

Annabelle2

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14 hours ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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Dangit. I came looking for answers too!

Ama_Star46725

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15 hours ago

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Wicked Coaster Giveaway

I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of

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Multiple times now I keep sending pic of their coax laying on the ground next to my driveway. "Maybe this is an issue !!". Send a tech and fix this, maybe I will get lucky and get internet that works. NOPE Just 15+ requests for name and address. We w

rschap1

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15 hours ago

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Outage each evening same time(s) BUSY time(s)

For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off. Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now. Nothing improves. Call and Xfinity says service is fine. YEARS ag

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Good morning Dancergrrrl, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that uses their DVR exclusively to watch TV, I can understand the frustration of having recordings missing from the Xfin

XfinityJeff

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15 hours ago

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Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

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Hello user_rh1yil! Thanks for reaching out and sharing the trouble you are having with accessing your email with us on our Xfinity Forums. I'm terribly sorry to read that you have not been able to easily access your email. I know it's a vital way to

XfinityPaula

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15 hours ago

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Can’t access email easily anymore

I cannot understand this complicated instructions…I am going to be CUT OFF of assistance because I can’t access my email anymore. I PAY FOR THIS??? I guess I need to find another internet service provider

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user_k1haig Hi there! Thank you for your post and we are sorry to hear that you are having similar issues. Are you getting any errors while trying to process the order?

XfinityJorge

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15 hours ago

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Modem Upgrade Email Error

Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.

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@TAJ99 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instr

XfinityDena

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15 hours ago

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Elite upgrade order cancellation

I was going to do an elite upgrade to swap out my current device for another device. Xfinity was literally taken too long to ship my device so I decided to cancel the order. Now my elite upgrade status is now forcing me to pay my device in full in order to upgrade again when it wasn't like that befo

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Good morning user_lzf. Thank you so for reaching out to us for help with this plan on the mobile account. I'm sorry that the plan was added and that we have not been able to remove the plan. I love when I can control the options on my account easily

XfinityPaula

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15 hours ago

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Request to Remove Canada and Mexico Unlimited Plan

Dear Xfinity Customer Service, I kindly request the removal of the Canada and Mexico unlimited plan from my phone line. This plan was mistakenly added by an associate at a Comcast corporate store and has been on my account for over four months, resulting in a monthly charge of $5. Last month, I visi

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I saw it too, but SM didn’t see the date/time. That’s when I began searching. There’s nothing posted anywhere about it. Very odd.

snot18

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16 hours ago

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Wicked Coaster Giveaway

I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of

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No, you didn't hallucinate the promo. I received the same notification and have yet to find any details about the giveaway.

user_0ngda3

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17 hours ago

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Wicked Coaster Giveaway

I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of

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Running into the same issue was it ever resolved for you?

user_k1haig

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17 hours ago

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Modem Upgrade Email Error

Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.

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Melissa18123 We still don't see where you sent a DM to us as that's something that would be tied to your forum account. Are you following the said DM instructuons we provided?

XfinityShawn

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21 hours ago

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Customer service , technical issues, promotions, billing streaming services

Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser

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Free line offer disappeared

I am not able to use my free line offer. It is not showing me up like before after my first order was cancelled due to device back order. please revert my offer so I can add my lines and order device.

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Plan

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While I personally enjoy our Xfinity mobile services, I used the Xfinity app to manage my services before switching to Xfinity Mobile @user_ol068u. Are you able to go into your mobile device’s default web browser and accept cookies on our sit

XfinityAldrik

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22 hours ago

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Activate Modem - problem with xfinity app

I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the w

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I wonder if my problem with getting the xfinity app to work is because my cell phone account is with a non-comcast provider?

user_ol068u

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22 hours ago

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Activate Modem - problem with xfinity app

I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the w

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user_ag20rw - Thank you for letting us know. Let's troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with

XfinityThomasA

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22 hours ago

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Glitches on PBS channel

I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.

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