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To confirm, when trying the steps mentioned above by @XfinityMatthew online, instead of using the Xfinity app, the option was unavailable?
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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user_mfs4ky - Our team is here to help, let's troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you.
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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Hitron moca adapter and ppc-9m-uu
I have xfinity with one main box and three stb's. It appears that the main box uses moca to connect to the three stb's at 1175 MHz. First device on premise is poe filter and PPC-9M-UU. I am attempting to add hitron omca adapters on same network using high band at 1400 MHz. When I use plain splitters
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Your Home Network
This is a known Disney+ problem. Try going to the settings in Disney+ and change the app settings from default. Try moderate first.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I too will be watching for a solution. I am having the exact same response.
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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Hello, dons12. We understand how frustrating it can be when email isn’t working the way it should, and we’re here to help. If Xfinity emails aren’t sending or receiving from specific domains, a few steps can often resolve the issue.
intermittent problems sending email to certain domains
anyone having intermittent problems sending email to certain domains tonight? Tried both in Outlook and on the website with the same issue.
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Normally, activation would not need to wait for a disconnect. Disconnects can take around 10 days to complete once set up and the last bill to post, but if you are having issues with activation, we would have to take a closer look with you.
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi
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@umsken Are you still experiencing issues? How are you accessing your emails, are you using a third party email client?
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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Thank you for sharing your feedback with us. It’s not the experience we want for anyone. Our team would really appreciate the opportunity to speak with you further so we can fully understand what happened and offer support in every way we can.&
Keep getting run around but nothing is getting done about the issues
01/20/26 used live agent thru app. I was told tech would be here on 22nd from 2-4pm never showed. I went back to live agent on 23rd to see why no one showed they said because they were showing up today at 6am-1130pm and I said nope that's not what was said. I want a credit and said I would get $10.
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Pinned
Winter Storm - Fern
We hope you and your loved ones are safe. Your Xfinity services rely on power to both your home and our network to stay connected. Once your power is restored, if your service is still out, we’ll be aware of the issue and will work as quickly as possible to restore it. Although, please know that loc
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Announcements
@XfinitySara I had an account and wanted to modify my plan and it made me a new account opened under mt same account. But I'm trying to cancel my old plan and continue with the new one I bought-- i went to an xfinity store last week and they had sai
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi
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Keep getting run around but nothing is getting done about the issues
01/20/26 used live agent thru app. I was told tech would be here on 22nd from 2-4pm never showed. I went back to live agent on 23rd to see why no one showed they said because they were showing up today at 6am-1130pm and I said nope that's not what was said. I want a credit and said I would get $10.
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Customer Service
Lbg13 are you still experiencing this issue?
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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Wrong movie loads
I've been trying to watch "Survivor" starring Pierce Brosnan on the On Demand Free Action Movies channels and no matter which streaming plat form I try (Xumo, Pluto, etc.) it loads a war movie instead. I've contacted these channels and they just pass the buck. Perhaps Xfinity can do something on its
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On Demand
Apple TV: Xfinity Stream App
I have installed the Xfinity Stream application on my Apple TV 4K. Despite multiple attempts to sign in, I am invariably signed out immediately after successfully logging in.
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Xfinity Stream Website
"As soon as possible" is not an acceptable timeframe and the fact that having an outage means i cant get a person on the line makes the fact you call it "customer service" the worst joke of all time.
Outage for nearly a day with ZERO COMMUNICATION
This is completely unacceptable to treat your customers this way. Not only is your in-app "assistant" the most frustrating and unhelpful tool I’ve ever used, this forum page (my only recourse to attempt to seek a resolution) keeps not letting me post. You need to respond to this immediately or you w
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Outage for nearly a day with ZERO COMMUNICATION
This is completely unacceptable to treat your customers this way. Not only is your in-app "assistant" the most frustrating and unhelpful tool I’ve ever used, this forum page (my only recourse to attempt to seek a resolution) keeps not letting me post. You need to respond to this immediately or you w
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Customer Service
@DRM_SF We are glad to hear this issue has been resolved for you as my team is always here to help if you need it.
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
Question
Well, then for others that see this same problem, here is what you have to do. I opened the Brave browser I was using, then opened the hamburger menu in the upper right corner, then selected More Tools, then opened Developer tools, which caus
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Hey there user_r3p746 👋 I just wanted to swing around to thank you one more time for working with our team on checking out the latest promotions available for your account! I'm sorry we didn't have anything the window you were looking for, but our p
XfinitySeth
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Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
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