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Refund
I need refund for 2 issues - I was paying for xifinity service in my previous apartment. I moved to a new house after that. I received a new device and a new account for my new address. But I see my accout has autopayed for last 3 or 4 months for my previous address even after moving out. Its asking
Question
Yes, twice! Got no where. Two weeks now without being able to send emails. Worked before!! My Gmail account works. And if I turn off WiFi on my iPhone I can send an email. So, that seems to point to Xfinity WiFi blocking acce
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
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I tried this but no one is answering.
Xfinity Support
Bots can be wonderful. Not when you need a real person to do tech stuff on the backend.
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New equipment
I ordered equipment for next day delivery. The xfinity assistant said ordered has shipped but I have not received any shipping details
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Customer Service
Urgent Complaint: Managerial Misconduct, Discrimination, and Logistical Waste at 350 Washington St. Branch
To the Xfinity Community and Support Team, I am writing to publicly document an unacceptable customer service experience, managerial misconduct, and discriminatory treatment involving a store manager named Daniel at the Xfinity retail branch located at 350 Washington Street, Boston, MA, on September
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
When will you fix the generator issue outside of my house?
It has been over a week and the internet is still not fixed.
Question
Of course, that sounds good, aluminum. We look forward to hearing back from you.
Can I use a rented voice modem with a user owned data modem
Subject pretty much says it. I have two modems using a splitter: a voice modem is rented from Xfinity for the Voice service and a data modem (user owned) is used for ... data. I want to replace the data modem with a newer, DOCSIS 3.1, high speed modem. Can I use the old voice modem and just swap out
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Issue with modems seen on the account
My daughter signed up for the internet service. She picked up the modem (XB7) yesterday afternoon from Xfinity office, Evanston, IL. However, she could not activate the service with that modem, we went back to the store again and they gave us a different modem to activate (XB8). We went back to the
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ERRONEOUS DISCONNECTION
URGENT – ERRONEOUS DISCONNECTION / EXECUTIVE ESCALATION REQUESTED Xfinity disconnected my internet on September 8 after I explicitly requested that my service remain active until September 19, my move-out date. I work from home and depend on this connection for my employment. Customer service is now
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My Xfinity Order hasn’t shipped for nearly a month
I placed my Xfinity order on August 13, and it is now September 8th. I still haven’t gotten an email that my order has shipped. How can I get my equipment asap?
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@SamTN2026 I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promoti
Long-time customer needs help with pricing and TV upgrade
I’ve been an Xfinity customer for about 14 years and would like help reviewing my current pricing and TV options. I want to see the best available existing-customer or loyalty pricing for my Internet service and get a quote to upgrade to TV Plus 125+ without losing discounts recently added to my acc
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esim blocked
I am in Canada and have purchased an esim card. However, service seems to be locked to my moto
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Customer Service
New price
What will be the new cost of my internet when my current contract expires ends?
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Customer Service
@user_rh840, Thanks for reaching out. I can certainly understand your frustration when trying to request a refund as a customer myself. I am very sorry to hear about this experience. Based on what you've described, I can see why you would be c
There Is No Way To Reach Out To You Guys For A Refund
My connection got deactivated on its own immiedietly after a prepaid monthly payment. When I asked to rectivate, I was informed that it can not be reactivated. I applied for the new connection and again paid the monthly charges. There was some issue in activating the modem. The issue was never resol
Question
Concern moved here to the Billing help section.
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There Is No Way To Reach Out To You Guys For A Refund
My connection got deactivated on its own immiedietly after a prepaid monthly payment. When I asked to rectivate, I was informed that it can not be reactivated. I applied for the new connection and again paid the monthly charges. There was some issue in activating the modem. The issue was never resol
Question