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i haven't bought the phone yet so i don't have the IMEI
xfinity support
I'm trying to verify compatibility before purchasing a new phone. I'm considering a factory-unlocked Samsung Galaxy A37 5G, 128GB, from Amazon. Can you confirm whether the U.S. factory-unlocked version of this phone is compatible with Xfinity Mobile? I would appreciate confirmation before I make the
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Well, I guess my subscription to Xfinity Stream needs to be GONE, GONE, GONE then too since this is not the only feature that’s been taken away from subscribers in these recent updates.
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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Upgrading my modem
Hi, I'm eligible for a modem upgrade, but the app isn't letting me do it online
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Devices and Equipment
WiFi installation
Hello I need to set up an appointment for someone to set up the WiFi line
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Customer Service
Hey there, @user_xhx8ki! I'm so glad we were able to get you repackaged successfully and explain how proration would affect your latest statement. Feel free to respond here or over DM in the next day or two with any remaining questions. Otherwise, yo
Bank autopay shows On, but support says not enrolled
My billing settings show checking-account autopay On and paperless billing On. A chat advisor says their system shows bank autopay is not enrolled. My pending 500 Mbps order shows $80/month instead of the quoted $70 with the $10 bank-autopay discount. Nothing has been submitted. Can an employee help
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@s51093 Thanks for reaching out to us via Forums. You are still able to access your email inbox from the app. Please follow these steps to access your inbox: Click the search icon in the top-right corner.Search for “email.”Select “G
the email icon on the Mobile App is gone
what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I
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You people just do not get it! We are not talking about X1 TV boxes, we are talking about the Xfinity Stream app for smart TVs!!! We are also not talking about favorites being "cleared", we are talking about the functionality disappearing entirely f
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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I have sent I the DM
Arris G36 mid tier locked but still capped at 1000/40 after upgrade to 2000/250 plan
My G36 modem has an active OFDMA upload channel running at 4096-QAM, but upload is still capped at 40 Mbps after upgrading to a 2000/250 plan. BOOT Version (CGR2.86C.703059.R.2306281215). DOCSIS FW Version (01.05.020.13.NCS). Can we confirm whether my config file still has the old upload limit? Also
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This is horrible. It's bad enough that they have three sets of channel numbers for everything. Now without favorites you have to scroll endlessly to get to HD channels. Yeah I know if you click on the lower channel it forwards you to the HD channel
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
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user_usr176 Good morning! Thank you very much for the question. I am big on using the favorites option, and I wish I had a more functional solution for you to restore those preferences. Unfortunately, if the favorites have been cleared, the only way
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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Profiles missing on Xfinity WiFi app
Profiles management is missing on the Xfinity app why
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Xfinity App
transfer pin
I need a new transfer pin sent to me My number is stuck in port and cannot receive text messages or calls
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Network
Thank you for circling back on this, @user_dbl7po! I'm so happy to hear the new box was a better fit. I've heard great things about the Neo QLED displays, so you should have a great setup that will last for years. Please feel free to create a
Samsung 85 inch TV
I recently purchased the TV which I was led to believe is 4K, but several broadcasts from Xfinity tell me that my TV does not support it. Any ideas?
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Xfinity App is not Working
Tv app-00500 is the error message. Since last weekend it has not worked correctly. I am unable to watch Live tv on any of my Roku tvs or the streaming stick. Is there a solution?
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Xfinity Stream App
I do NOT have "my own router", if what you mean is a third-party router. The router is supplied by Comcast. Otherwise I wouldn't even have posted on this community. The device that was "paused" was a MacBook Pro, and yes, it is connected to the rout
Ethernet adapter being paused by router
I just started with Xfinity 2 days ago and have been having problems connecting to the internet using either of two computers that are connected to the router via Ethernet. In particular, my MacBook Pro is connected via an Asix Ethernet adapter. The adapter is reported as "offline" by the Xfinity ap
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I received the new streaming TV Box and, after a little difficulty, it works fine. Xfinity now recognizes that I have a 4K tv. Thanks for your assistance.
Samsung 85 inch TV
I recently purchased the TV which I was led to believe is 4K, but several broadcasts from Xfinity tell me that my TV does not support it. Any ideas?
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user_98s2na Hi there! Thank you for creating the post, I'm sorry that the door sensor is not working. I know how concerning this can be for your home security. Replacement sensors can be ordered, however they are not available in our Xfinity stores.&
XfinityPaula
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DOor Sensor
Replaced battery and still not working. It is was installed in 2019. Will I need to get all new sensors or can I replace that one? And can I get one in the Xfinity store?
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