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Good morning user_u9l15u! Thank you for reaching out to us. I'm sorry to read that we processed the payment early. I know how there are times when we need just a few days to make ends meet. I would be happy to investigate this for us and help ensure
Changed billing date
I moved payment to March 3 last week I have email confirmation and I just got a email saying it was taken out today now my account is over drafted.
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"A MoCA (Multimedia over Coax Alliance) filter, or Point of Entry (PoE) filter, is crucial for Xfinity setups to isolate your home network, improve MoCA performance, and prevent interference with neighbors. It should be installed on the main coax li
netgear CAX80 error message
I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas
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user_6ziz5d That certainly isn't an issue we want to keep occuring, and we are happy to help get this resolved once and for all for you. Can you send us a direct message with your full name, name of account holder (if different), and service ad
Xre-03062
This error code has been coming up for about a week off and on. I’m a little frustrated tonight (Tuesday). I need to downgrade my plan and go with your streaming package.
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Connecting on my Samsung Android
I am having trouble signing in om my phone. It asks for the password, which I submit, and then it does not connect. [Edited: "Profanity"]?
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Devices
@user_4gwzgf Thanks for reaching out to us we do apologize for any inconvenience you're having. I show we already have you in the direct messaging platform and I have sent you a message with some steps to take , if those steps don't work feel free
Port forwarding rule is not showing
My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,
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Changed billing date
I moved payment to March 3 last week I have email confirmation and I just got a email saying it was taken out today now my account is over drafted.
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Billing
Alright, @KA9 - It looks like we were able to get a return kit as well as 4K X1 DVR TV Box to you, which is wonderful! I'm so glad our team was here to help :) As mentioned in my latest direct message, please don't hesitate to respond in the next day
Wrong equipment impossible to return by mail
Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec
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Line in use
All phones are not in use….batteries are ok. Restarted modem….unplugged phones and re-plugged in still saying LINE IN USE!
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Home Phone Service & Equipment
Remove me from leaderboard
I would like to be removed from this community forum I never requested it also delete the user name given user_gr4ha3
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Getting Started
Xfinity won’t close my account so I’ve contacted the BBB
I have every phone conversation recorded with Xfinity and plan to take them to court and file a lawsuit for lying on 3 recorded lines saying they were closing my account. The representative said they refused to close my account until the outstanding balance was paid off. He said it would keep chargi
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Sign-In and Account Management
Hello and welcome to Comcast. Thank you so much for reaching out to us regarding your Internet concerns. Are you trying to access the modem settings?
No Admin page
Is it just me or is it unacceptable that there is no way to access anything to do with the modem etc without a smart phone? I would love to have more control over my own network etc but the app is so dumbed down there isnt much control not to mention id much rather have it on a browser than a smartp
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Same problem here…
I have the synching delay issue as well and was told to g to an Xfinity location (not a third party) and ask for a Xumo wireless cable streaming box.
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Xfinity Stream App
Interruption of internet
My wifi keeps going in and out. Do I need to replace the tower again? It seems like I just replaced it.
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Your Home Network
No Admin page
Is it just me or is it unacceptable that there is no way to access anything to do with the modem etc without a smart phone? I would love to have more control over my own network etc but the app is so dumbed down there isnt much control not to mention id much rather have it on a browser than a smartp
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Your Home Network
As a customer myself, I understand how frustrating internet trouble can be. When you are setting up services you do agree to the following: I agree that if an Xfinity technician is required to complete the installation, I will be charged a Profession
Charged for technician visit?
Hello, I recently moved into an apartment, and I attempted to transfer my existing Xfinity service. The new apartment has a pre-installed xFi gateway and optical network terminal. Since moving in on 02/23, as of today, 02/27, the internet is still not working despite the fact that a technician alrea
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user_38c4c5 You did it right posting a public post. We just ask before sending us a direct message to wait until we request one from you next time. We will always request one from you specifically should we need a direct message. It's okay though we
Recent upgrade wrong equipment being billed to me
I recently upgraded my Xfinity Internet package to the X pro Wi-Fi extenders and on my app. It shows that my upcoming bill includes a voice battery casing when I do not use a landline and they are charging me $65. This needs to be removed from my account
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@XfinityEricB I don’t understand. I thought I was posting on a communtiy forum to reach Xfinity. I have never use this forum before so I’m not really understanding what you mean reaching out to a direct person. I thought that this was a community fo
Recent upgrade wrong equipment being billed to me
I recently upgraded my Xfinity Internet package to the X pro Wi-Fi extenders and on my app. It shows that my upcoming bill includes a voice battery casing when I do not use a landline and they are charging me $65. This needs to be removed from my account
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Accepted Solution
user_38c4c5 Thanks for reaching out about a battery casing concern showing on your billing, and we would be happy to help get it removed. I see you sent us a direct message already with some information, and I can continue working with you there to g
Recent upgrade wrong equipment being billed to me
I recently upgraded my Xfinity Internet package to the X pro Wi-Fi extenders and on my app. It shows that my upcoming bill includes a voice battery casing when I do not use a landline and they are charging me $65. This needs to be removed from my account
Question
user_1pvhsz, Thank you for reaching out to Xfinity Support. I know it can be frustrating when your devices are not connecting to the Wifi. I would recommend unplugging your modem for 30 seconds, then plug it back in. This will do a reset on the modem
XfinityAngie
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Devices no longer can connect
My upstairs TV, printer, and framo pictures can not connect to home wifi
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