Xfinity Community Forum

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They don’t seem to pass off to the APs. And a device on the band sent by the router isn’t recognized by a device on the band sent by the APs. It’s the same network name and password. Only one network is available in the house. Yet they don’t cooperat

user_8693c5

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20 hours ago

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Complaints

I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower

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Hey there, user_ktimqc! Thanks for posting on our XFINITY Community forum. I know how important it is to stay connected at all times especially during gaming sessions. Rest assured, our team is here to help! We will dig deeper into this matter to che

XfinityNatalie

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20 hours ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Xfinity issue connecting to my work VPN

I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf

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Your Home Network

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How do I change broadcast language on my tv?

user_btowvt

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20 hours ago

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Help with TV service language selection

Change language from Spanish to English

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Help with TV service language selection

Change language from Spanish to English

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Channels and Programming

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Xfinity mobile

I need to know what my order balance is with Xfinity mobile. My account was closed 4 months ago and I am still being billed. I cannot make a payment online or in the app either

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Customer Service

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... I am being told by Netgear folks my input speed is too fast coming into the Netgear unit. ... That's not quite correct. "Input speed is too fast" isn't really a thing. The problem is that the downstream power levels are too high. As stated in th

BruceW

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20 hours ago

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netgear CAX80 error message

I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas

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user_h19ahf Apologies, our team only has the ability to interact with customers through the chat here in the forum, but you can also reach out for assistance by phone at 1-800-Xfinity (1-800-934-6489) or at our 24/7 chat at https://www.xfinity.com/ch

XfinityBrianH

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20 hours ago

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Formal complaint involving bad business ethics

Hello I am writing this complaint due to the fact that for the past two months I have been dragged through the dirt financially involving the employees of your company deceiving me when I would reach out to them involving overcharging me for plans I did not agree too. For the unnerving disenvaluatin

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The system is not allowing me to all it does is when I press send is it acts like it did then underneath it says could not send. I'm no idiot if it was that simple I would do it I'll do anything to resolve this issue but I have tried and it seems as

user_h19ahf

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21 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

Hello! user_q91gzo. We’re really glad you reached out to the Xfinity Forums community. We’re here to help you review your bill, explore any promotional options available to you, and answer any questions you might have. And if you’re

XfinityThomasA

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21 hours ago

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my bill increased. I want to cancel

My bill increased and unless it reverts to the previous rate, I will cancel and change services.

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Hello @user_xe6a8c, thank you for taking the time to leave a post. Sorry for the frustration, confusion, and lack of clarity you’ve encountered. I completely understand how upsetting it is to see your bill increase by over $100 without a clear

XfinityMarshante

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21 hours ago

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Internet Bill has risen with no reason

I want to complaint that our Xfinity internet services has risen over 100 dollars for no reason. I’ve contacted Xfinity representatives many times and no one can give me an answer. When requesting to escalate the issue via phone, I was told that the manager is in a meeting and that there is no trans

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Thanks for taking the time to post on our community forums! Sorry that you're running into issues accessing your account. Are you receiving an error when attempting to log in? You may be able to regain access by resetting your password if you haven't

XfinitySean

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21 hours ago

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Xfinity help

I would like an email of my final bill for address [Edited: "Personal Information"]. My account won't allow me to log in and access the old address.

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Thanks Matthew! I did not know direct message to support was an option - seeking support is incredibly non-intuitive, so just took a shot with this post. Really appreciate you responding & guiding me in the right direction - just sent my message!

user_0fd3l6

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21 hours ago

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Schedule appointment for installing wifi cable before actual move date

I am moving to a new address March 1st. The new address does not have a wifi cable, so it requires techs to install one. Am I able to schedule installing the wifi cable 2 weeks before setting up my move date? The new landlord wants to be present when the techs install the cable, so he wants installa

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Hello, user_e0uz5o. You've come to the right place for help with all things Xfinity. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with

XfinityThomasA

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21 hours ago

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Cancelation

I’m trying to cancel my service

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Thank you so much!!!

user_0fd3l6

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21 hours ago

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Schedule appointment for installing wifi cable before actual move date

I am moving to a new address March 1st. The new address does not have a wifi cable, so it requires techs to install one. Am I able to schedule installing the wifi cable 2 weeks before setting up my move date? The new landlord wants to be present when the techs install the cable, so he wants installa

Question

@user_h19ahf @Again well then help.me.they are not helping me i have been through too much im. Not spamming anything im doing what I was asked to do and nothing more fulfill your companies part Did you send that direct message as asked? If

Again

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21 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

user_h19ahf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

commented

21 hours ago

to the conversation:

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Formal complaint involving bad business ethics

Hello I am writing this complaint due to the fact that for the past two months I have been dragged through the dirt financially involving the employees of your company deceiving me when I would reach out to them involving overcharging me for plans I did not agree too. For the unnerving disenvaluatin

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Awesome, thanks for confirming it's resolved, and for engaging on the forum. We appreciate it a ton @Floydieroo .

XfinityBenny

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21 hours ago

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App Not Showing Programs That Are Recorded on DVR

Since the last update, tv programs that are showing up as recorded on my home DVR are NOT showing up on my app - meaning I’m only able to watch those shows if I’m watching my tv (which makes the app pointless). Also, cannot delete shows from the app until the show’s time runs out and the “delete now

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@Again well then help.me.they are not helping me i have been through too much im. Not spamming anything im doing what I was asked to do and nothing more fulfill your companies part

user_h19ahf

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21 hours ago

to the conversation:

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

user_e3a569, hello there and thanks for reaching out. We are looking into it at the moment while trying to get more details of the issue. What device are you using? Any other applications? X1 TV Box? Is it the entire application or specific streaming

XfinityQue

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21 hours ago

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Error code APPS 03046

When watching Hulu or Peacock after, the picture freezes and boots us out of the app. Then the following error code appears on the screen: APPS 03046. A search has not rendered any matches for this error code. Does anyone have any experience with this issue? I have also tried the ai assistant.

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