Xfinity Community Forum

Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)

I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s

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Your Home Network

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@XfinityAlyssaA Yes, I also separated the 2.4 and 5GHz bands, assigned separate passwords, reset the router and the printer, signing in on the 2.4 GHz. It made no difference in regard to the printer connection. That is why I suspect the gateway is

user_qf1dns

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12 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Slow Internet speeds of ~3 Mbps when I'm paying for 500 Mbps

Hello! Like the title says, I'm dealing with two orders of magnitude slower Internet speed than I was expecting. According to Xfinity's own speed test, I'm pulling ~3 Mbps download speeds: I am using my own modem and router, so I'm fully willing to admit that this might be my fault and not Xfinity's

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Your Home Network

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Yes 2 forms have already been submitted. No email response on either and it’s been over 48 hours on both form submissions.

user_spj7z9

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12 hours ago

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WiFi extender replacement

I have a faulty WiFi extender which is still within 12mo warranty. I was told to go into Xfinity retail store to exchange and they told me since it was over 14 days I need to initiate the exchange online. I submitted 2 forms with no response so I called Xfinity customer service who confirmed my exte

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Getting billed after cancellation (multiple cancellations)

I have cancelled my services on 3/30/26, received a cancellation order number, was promised prorated credit to be mailed via check. However, I saw my credit card get charged on 4/25/26 with the regular monthly amount. I called again on 4/26/26 and understood there were technical issues with the firs

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Billing

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Hey @user_spj7z9. Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach and and leave a post regarding the Xfinity WiFi Extenders and the warranty process. If a device is not functioning

XfinityDemitrius

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12 hours ago

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WiFi extender replacement

I have a faulty WiFi extender which is still within 12mo warranty. I was told to go into Xfinity retail store to exchange and they told me since it was over 14 days I need to initiate the exchange online. I submitted 2 forms with no response so I called Xfinity customer service who confirmed my exte

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WiFi extender replacement

I have a faulty WiFi extender which is still within 12mo warranty. I was told to go into Xfinity retail store to exchange and they told me since it was over 14 days I need to initiate the exchange online. I submitted 2 forms with no response so I called Xfinity customer service who confirmed my exte

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Customer Service

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Thank you for allowing us to help with your cancellation request, user_4f4bue. I'm glad we got it sorted out. If you need anything else, don't hesitate to create a new public submission. I will mark this post as resolved. Have a great rest of your ni

XfinityDilary

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13 hours ago

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Xfinity Cancellation Request

I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.

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We can definitely assist you with reinstalling the app @JakeTheArmyGuy. To make sure we provide the correct steps, can you let us know how you’re accessing the app-through your X1 TV box or directly on a Smart TV?

XfinityAlyssaA

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13 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Good evening @user_ed4veu, and thank you for reaching out on our Community Forums regarding your Xi6 equipment concerns-we appreciate you contacting us. Have you had a chance to power cycle the device by unplugging it for about 10 seconds and then pl

XfinityAlyssaA

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13 hours ago

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How to reset xi6 through Xfinity app?

I have an older xi6-A streaming box that occasionally, once a month or so, stops sending streaming video through its hdmi. I follow the Xfinity app advice to reboot by removing power for ten seconds; then it produces the “Welcome” screen for a few seconds then power light goes off and no video. In p

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@XfinityAlyssaA How do I do that? I have looked at every option in the settings menu, but I don't see an uninstall option.

JakeTheArmyGuy

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13 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Having the same issue, there's no option to uninstall crunchyroll it comes on device already. Have deleted stored data, reset flex and router, all other apps are working perfectly it is only effecting crunchyroll like the others have stated.

Terrapin23

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13 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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I also am having the same issue. It was working yesterday I think.

CactusThorn

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13 hours ago

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Last Channel Delete Not Working

On all TVs, cannot clear Last Channel, either individually or all history.

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Mine isn't showing up either and I'm so frustrated. I see it on my landing page (without the code, though) but when I go to the membership benefits page, nothing is there. I meet all the requirements including the diamond/platinum status requirement

user_8wgtxx

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13 hours ago

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Smartwatch deal promo code disappeared

Hello, I was viewing my promo code for the Apple Watch SE on us but when I backed out of the tab the offer no longer appears. I see it on my Xfinity app but when I click on the promo and it takes me to my discounts the promo is no longer there

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We can help with your request, user_4f4bue. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign In" if necessary • Click the "Direct

XfinityDilary

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13 hours ago

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Xfinity Cancellation Request

I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.

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No thank you, i'd just like to cancel.

user_4f4bue

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13 hours ago

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Xfinity Cancellation Request

I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.

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I tried to reset the catch and turned the watch history off and then back on. It ended up clearing all the history. However, I changed the channel to several different ones to build back up some history and then attempted to delete just one channel w

jrhiccup

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13 hours ago

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Last Channel Delete Not Working

On all TVs, cannot clear Last Channel, either individually or all history.

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user_u0eae8, I hear your frustrations, and after being with us for over 40 years, you deserve better than feeling unheard or overlooked. Listen, I am located out of Texas and I will be honest, you've been a customer longer than I've been alive and I

XfinityQue

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13 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I am having the same problem of deleting “just this channel” on the last channel history. It says it is now deleted but the channel still shows up on the last channel history after that. This just started happening for me.

jrhiccup

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14 hours ago

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Last Channel Delete Not Working

On all TVs, cannot clear Last Channel, either individually or all history.

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here is the image of my speed test. Some test - as I mentioned - were less than 1MBps download speed.

johnsev

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14 hours ago

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Frequent Internet Speed problems

I pay for Internet speeds of 2GB. I routinely find my speeds are less than 1MB. I have called in with this problem several times over the past couple years. Technicians come out, modems get changed, but it always ends up back and this ridiculous service. I just rebooted my modem and router. I am att

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