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How come I cannot get an update when you are giving me internet outage for several days?
It is not making sense that I cannot get an update to see when it is going back up.
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Customer Service
user_ohqsv1 I was curious if you have attempted to run a system refresh on the box? Everything else on the system works fine expect for Disney Plus? Appreciate you looping us in on this situation.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Let it be, I don’t think this will ever get resolved. The worst part is that I’m still waiting for it to get resolved but now I should stop contacting you guys everyday just to ask for help. Even I know now that you guys will take forever to resolve
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
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@user_skbocg, we appreciate your loyalty and feedback. We understand that this content is important to many of our valued customers, however, we have no news on any update with the negotiations for these channels to be offered at this time, I'm afrai
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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I want to cancel my nowwifi pass
I want cancel my now wifi pass. I have canceled through phone call customer service and this matter is still not resolved. I have been charged one time for the service I purposely intended. But, I am continuously charged two extra times for service I have not needed.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable still not buried
Back on May 21st of 2026, I started having issues with my internet speed. As in 6 Mbps. I scheduled to have a technician come out to take a look. The technician arrived and then did his tests. He concluded that the line was bad and that he needed to replace the line. He replaced the line with an abo
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@user_mkueui I did want to help get the proper expectations that once there is a more definitive restoration time frame, those are updated and can be checked from a mobile device either on the Xfinity App or the Status Center: https://www.xfinity.com
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
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user_gjqwbl Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Urgent Help Needed – Unable to Access Apartment WiFi
I am reaching out because I am feeling extremely frustrated and honestly quite helpless with an ongoing WiFi access issue. I recently moved to Albuquerque, New Mexico, and followed the instructions provided by my apartment community to create my account and obtain the personalized WiFi password for
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Greetings, @TennUser! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this syncing issue. You have definitely come to the right place for assistance.
Xfinity stream audio video not synced
To start, This has been going on for months. I've deleted and reinstalled the app, the TV Wi-Fi is very fast and stable, there is no traffic on the WiFi that should be creating any issues and there is no sync issue on ESPN app, Netflix or other streaming apps ... Just Xfinity stream. Why does the au
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If you don't get NFL Network and Red Zone back on by the end of July, I'm cancelling my cable. I've been a customer for almost 30 years, and am SO FRUSTRATED that my cable rates keep going up, and my channel line up goes down. I also can't eve
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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user_f8ln6q, Thanks for reaching out to Xfinity Support. In most cases, when there is a change to your available service, we will list it on your billing statement. If you would like us to check for you, Please send us a DM with your name and a
Hello
am currently on the Gigabit x2 2000/250 tier and want to check if my local node supports the FDX X-Class symmetrical tiers yet."
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Then when will they go and get it done? I swear I choose the worst service ever. Like how come a huge company takes forever to restore the internet? Sorry to say but you guys suck at fixing things.
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello
am currently on the Gigabit x2 2000/250 tier and want to check if my local node supports the FDX X-Class symmetrical tiers yet."
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Hello @user_0182c1 Certain content is not available to download, so it is possible that is why those got returned. You would want to filter by "available to download" for content that is able to be successfully downloaded onto devices. These download
Downloads disappear
I am able to download episodes of certain recorded shows onto my iPad, that I can watch while I am traveling in the US when I have no Wi-Fi. But for the last few months, 24 hours after I do the download on my iPad, they disappear from the Download list on the app. My iPad has lots of space and I kno
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Urgent Help Needed – Unable to Access Apartment WiFi
I am reaching out because I am feeling extremely frustrated and honestly quite helpless with an ongoing WiFi access issue. I recently moved to Albuquerque, New Mexico, and followed the instructions provided by my apartment community to create my account and obtain the personalized WiFi password for
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Hello @user_jd95v4, thank you for your comment. The Xfinity Incentive Tracker is another place to check the status of your prepaid card and get updates. Customers can check the status of their incentive approximately one week after activation of all
I need to talk to a real person
I tried the AI both on the phone and in the app and they don't have the issue that I need to address available
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
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Box stop working
Box stop working last night still have not come back on i have moved it and plug it in to another outlet nothing
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