Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (534.8K)
Thank you for reaching out here about that issue with your phone order. I am very sorry to hear about that experience, and will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct messag
Executive Escalation Request – Two Undelivered iPhones / Closed FedEx Claim / Incorrect Claim Classification
I am requesting an executive-level review of an unresolved Xfinity Mobile order involving two iPhone 15s purchased on September 17 at the Xfinity store in Deptford, New Jersey. The phones were not available in-store, so Xfinity shipped them through FedEx. Neither phone ever arrived. After the shipme
Question
The wire to my house was cut.Trying to get phone or chat support just comes back "there's an outage in your area and because it's known, YOU CANT TALK TO AN AGENT UNTIL OUTAGE IS RESOLVED." The outage is why i am calling.
Can’t talk to an agent during an outage
It is WILD that Comcast blocks outage customers from talking to someone, by chat or phone. My internet has been out for 12 hours. And I can’t get an estimated time, or even an explanation. I’m 99% sure I’m the only one in the outage so it’s not like Comcast is running around to 2000 customers. I wou
Question
user_uydoav, We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Krizha and their leadership. We always want you to have the best experience possible
Xfinity derives - Internet
I had a great experience with a representative by the name of Krizha today. I spoke with a rep in August regarding my seasonal hold request and unfortunately I did not inquire on his name. He assured me that the request would be put in place. This did not happen. I then spoke with a rep by the name
Question
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
Wifi outage in beaufort South carolina
Ive had a wifi outage in my area all day. When will it be back?
Question
Executive Escalation Request – Two Undelivered iPhones / Closed FedEx Claim / Incorrect Claim Classification
I am requesting an executive-level review of an unresolved Xfinity Mobile order involving two iPhone 15s purchased on September 17 at the Xfinity store in Deptford, New Jersey. The phones were not available in-store, so Xfinity shipped them through FedEx. Neither phone ever arrived. After the shipme
Question
•
Customer Service
Hi there, @user_8cuw98. Thanks for reaching out to us here on the Community Forum and sorry to hear you'll be leaving us. We can help close out your account. Please send a direct message to us including your full name and complete street address. &n
Cancel Xfinity Service
I would like an associate on this forum to assist me with canceling my Xfinity service. I would prefer to do this online.
Question
Xfinity Can’t Find My Mobile Account?
I have Xfinity mobile. My phone works. I use it everyday. I moved & transferred my service. I went from traditional home service to a community with bulk services. It was a headache. And over the course of 2-3 months, my Xfinity account was spilt into multiple “temporary” accounts. My mobile account
Question
•
Network
It says I have a solution but do not see it. The solution should be that I get my refund back as promised Where is that?!!
Impossible to get situation resolved
I was mislead when I upgraded my Xfinity service to include marquee network. I was told by the salesman that if we took the promotion we would get a FREE iPad it would lower my monthly charge. He later even admitted that he was not clear when he told me that. I come to find out that I am paying for
Question
Yeah, your Android Stream app and streaming from the website on a Windows machine are completely messed up right now. It's awful. I've tried multiple browsers, my wife's Mac, my phone Stream app, etc. and it doesn't resume from where I left off watch
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Cancel Xfinity Service
I would like an associate on this forum to assist me with canceling my Xfinity service. I would prefer to do this online.
Question
•
Billing
Xfinity support
I and requesting a escalation to the executive customer relations team regarding an unresolved dispute.
Question
•
Plan
Hello @user_gnp23k we can help you with your 2 GIG service. Are you able to let us know if you're getting the slower speed when testing directly to your XB8 modem with an Ethernet cable? We’ll want to make sure we use the orange 2.5 Gbps p
Internet speed 1.2gbs instead of 2gbs
I upgraded my plan to 2gb and installed a new Xfinity modem xb8. When I use the Xfinity app it says I am on 1.2 gb plan. I am getting 1400 to the modem using their test. I have never gotten over 40gb upload speed. I have gone on chat twice recently and they could not correct it even after following
Question
Hi Paula, Thanks for your response. As you suggested, I turned off the cable modem and the wi-Fi router. I reran both Speedtest by Ookla and Bufferbloat by Waveform after that, and the results did
Gigabit Extra upload speed dropped from ~40 Mbps to ~20 Mbps after Xfinity network upgrade — severe upload latency
I have Xfinity Gigabit Extra. Before the recent Xfinity network upgrade in my area, I consistently received approximately 40 Mbps upload. Since the upgrade, my upload speed has consistently been approximately 20 Mbps, regardless of the time of day. I recently ran Waveform's Bufferbloat test and foun
Question
Thanks for the link. My modem is still on the list, but it's pretty old. Even so, I don't want to spend the money on a new one just yet. Plus this issue isn't a show stopper. So I'll hang with what I've got for now.
Xfinity app on my phone suddenly showing "Home internet is offline". But it isn't! My home internet is quite definitely online!
I never had this issue before. It cropped up quite suddenly, for no apparent reason. I tried signing out of and signing back onto the app on my phone. I tried dumping the app's cache. I tried turning my phone's Wi-Fi on and off. Nothing worked. I own my own modem (AKA, "customer owned"). I even trie
Question
Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage
Xfinity worker came today, 5 days without internet-landline- cable tv. 5 people in house, 2 work from home. No matter how many calls, wait list, reddit forum, could not get appointment moved up. He said the worker who came Oct 1 put a clip on our line while he worked and forgot to unclip it. 5 minut
Question
•
Customer Service
Hey there, @miguy01! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I appreciate you bringing this to our attention @EG! We can certainly work on getting your services transferred to a new address and it will upd
XfinityAdrienne
commented
4 hours ago
to the conversation:
0
0
Change of address
How do I change my address?
Question