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$500 Prepaid Virtual Card
I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10
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Customer Service
@LH100 the AI hung up on me when I tried to get the number for a specific store.
How To Talk To A Human Representative
I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this.
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bebless What are you restarting that has been going on for so long, and to confirm you are having trouble on 1 TV our of 5 correct?
How To Talk To A Human Representative
I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this.
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my restart been going for 1 hour and half I have no TV my other 4 tv is working good
How To Talk To A Human Representative
I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this.
Question
Hi user_s6smeq! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear that you are also running into this issue. We would be more than happy to further troubleshoot this with you on
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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Mobile device return department
I am in need of the assistance from a live agent phone call concerning the return of a mobile device . I have already previously attempted to do so on 3 seperate occasions with live chat snd told to return in store. In person at a store location I was told since the initial purchase was made over th
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Devices
Because I'm online at the minute and was able to access to chat feature, I decided to give this another go. Amazingly enough, the system concluded that a tech needs to be sent and allowed me to schedule an appointment, which I was able to do t
Anyone know how to speak to an actual person about chronic internet outages?
My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network. And I'm not talking about two or three times - my firewall shows that my connection has dropped a
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Anyone know how to speak to an actual person about chronic internet outages?
My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network. And I'm not talking about two or three times - my firewall shows that my connection has dropped a
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Your Home Network
I need to update my legal last name
I was recently married and need to update my last name.
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Customer Service
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
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Your Home Network
Xfinity App error message when trying to install wifi extenders
I just received two extenders from Xfinity and the process to install them requires using the app, however, upon selecting the appropriate extender and selecting the "Get Started" button, I am immediately directed to an error page "Let's Try That Again; Sorry, we ran into a problem. Please try again
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Xfinity App
Return of mobile device
Hello I have attempted on4 seperate occasions to return an unopened unused mobile device and now as of yesterday the 14 day return window expired. I have been given the run around with misinformation from 3 different live chat agents, twice by live agent phone call, and once in store. Each time i ws
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Customer Service
kellyh1 Good morning, and welcome to our Xfinity Forums Community. It's possible the hotspot could have been a private hotspot that has been turned off or no longer active. Are you able to see other hotspots in the area? I'd be happy to check on our
xfinity has the WORST phone service
contacted the BBB to file a complaint. xfinity keeps your number and doesn't let you port out. I'm not paying one red cent. BEWARE OF XFINITY MOBILE IT ISN'T WORTH IT !!!!
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I forget where I saw this. It was either on my screensaver or something like that, but it said 11/21 only –the first 100 customers To visit your Xfinity store will get a free set of wicked coasters so I’m gonna go. I’m be outside the door when they o
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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tv channels in popular tv package
where can I find the channel listing for the 125 channels package
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Channels and Programming
Hey @user_nq0iza , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your sim card. I would be more than happy to offer my assistance looking into this further
Sim card/compromised
Sim card doesnt work. Had virus. Factory reset. Then ok. Now phone Sim don't work. Don't think Sim. No others worked. Sim connection compromised
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Sim card/compromised
Sim card doesnt work. Had virus. Factory reset. Then ok. Now phone Sim don't work. Don't think Sim. No others worked. Sim connection compromised
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Customer Service
I went to my store and they knew nothing about it 🤦♀️ tried to call another store to avoid wasting gas and the AI hung up on me 🙄
user_ttcflg
commented
20 hours ago
to the conversation:
6
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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