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Too bad you have to PAY to get the Mariners games. The fees are exorbitant enough without having to upgrade to a bunch of channels I don't want just to watch one. I was told I have two choices. Pay Comcast MORE to get the games, or use a streaming se

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How to watch Mariners on Xfinity channel 3025

Tomorrow the games start and am still not getting Channel 3025 to work. It just plays music and states local blackout even though my package should include it for free. Two calls to Xfinity and no help. Am in Spokane Valley, any one else in this area getting the channel to work? Am frustrated at thi

Question

@user_7mgy20 that's a great question. Once we have authenticated your account, our team has access to your account history, and we can review to see what notes have been left. We also help with customer promotions daily, so when reviewing the account

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wifi pricing lies

On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate

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@user_c4seeo Thanks for reaching out to us, I'll be happy to look at your account to see what promotional offers we have for our awesome existing loyal customers.  To get started please send me a direct message including your first and last na

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Why are new customer deals not available to longstanding customers

There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why? I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer?

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I am trying to pay my internet bill

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Pay internet bill

How to pay my Internet bill

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Where can I find what my internet speed (wi-fi)? And why do make this so difficult.

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my plan

where can I find my billing/plan?

Question

Why are new customer deals not available to longstanding customers

There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why? I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer?

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low hanging wires

I submitted a ticket about low hanging wires in my driveway. While I was at work today, someone from Xfinity came out. I never got a response and no one has contacted me about the ticket that I submitted. We just got a new camper that can't go under the wires. It is a safety hazard for us to park ou

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Accepted Solution

Official Solution

Seasonal plan

I would like to put my tv and internet on a seasonal plan, how do I go about it?

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I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem t

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Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

Question

Will they know the story or do I have to start over? Thoae people cannot comprehend the simplest description. That's why I came here 

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wifi pricing lies

On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate

Question

Hi there, @user_xcvkgr! Thanks for reaching out to us here on the Community Forum. The 4K boxes are pretty neat, and we can certainly ship one out to you. Please send a direct message to us by clicking the chat icon in the upper right corner of the p

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Want to upgrade tv box

I want to upgrade my tv box to the model that supports 4K, specifically the XG1V4. I have been to my local store several times but they have not had it in stock. Is it possible to get one shipped out to me?

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Account

What is my account number

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New modem connection

I received a new modem and I can't get internet.

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6

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Hello user_lfryen, that is not at all how a customer should be treated. We appreciate you reaching out here, and I will do my best to help you. I know you said there was an issue trying to send a direct message, would you please try again using the s

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Today’s experience with Xfinity

I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad

Question

@XfinityJorge​ i followed the instructions above and not having any luck.  Sue 

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Today’s experience with Xfinity

I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad

Question

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