Xfinity Community Forum

@user_5gokms My team can further help you with your mobile concerns on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In"

XfinityShawn

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17 hours ago

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Being charged for an iPhone 16 pro max

Dear Xfinity I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record m

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I have been trying for 3 hours with the Xfinity assistant and keep getting no response possible. T-Mobile and Starlink here I come.

user_pzlfpn

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17 hours ago

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No Service, no number to call

A tree fell on the cable providing internet to my house. This pulled the cable out at the telephone pole. The Xfinity Assistant has no way of me telling them what the problem is. Why doesn't Xfinity Service have a telephone number? Star Link here I come.

Question

Hi there! Thank you for taking the time to reach out about your mobile account after payment. How long ago was the payment made? Can you please send us a direct message with your full name and service address to review the account? &nbs

XfinityEva

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17 hours ago

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I need help reinstating my service ASAP

I have paid the past due balance and next balance that is due but my account still isn't active for my mobile phone I need a customer representative to look into it ASAP

Question

Hey there, billscast, thanks for posting about this on the community forums! Six months is definitely longer than usual for a line to be down, so I apologize. You're in the right place for help, and our team would be more than happy to work towards g

XfinitySean

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17 hours ago

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Remove Cable

Please remove the cable that has been draped on our and the neighbor's fences for the last 6 MONTHS!

Question

Hello! @user_ddeeuy we definitely do not want that happening! Can you try disconnecting these for the time being and sending us a direct message with your full name and service address? To send a direct message: Make sure y

XfinityEva

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17 hours ago

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Xfinity Pod extenders

I have three Xfinity pod extenders (XE2-SG) in my house. Two of them are blackening the wall and outlets were they are plugged in. Any suggestions? I don’t want to set my house on fire.

Question

Thanks for reaching out on our Xfinity Community Forums page @user_weifyt, and thank you @EG for moving the post to ensure it receives the proper attention. I'd like to do everything we can to assist! Please send a direct message including your full

XfinityAbel

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17 hours ago

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Cannot get internet service for OVER 1 YEAR

This is getting ridiculous. On Jan 16th 2025, I had a "regional sales manager" come to my door to sell me on an internet and mobile package. The pricing was great so I agreed. I setup an appointment to get all set up as I was assured that xfinity fiber was available in my area. Tech comes, says its

Question

user_jx3ycq Hello, have you tried printing the return label online?

XfinityVictor

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17 hours ago

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I NEED A RETURN LABEL

We received are replacement box but they did not include a free return label so we can send the old one back. Please advise.

Question

U

I need help reinstating my service ASAP

I have paid the past due balance and next balance that is due but my account still isn't active for my mobile phone I need a customer representative to look into it ASAP

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Customer Service

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Hello @user_et79qd, I would love to take a look at what is going on for you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this

XfinityAbby

commented

17 hours ago

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Point Pleasant NJ Outage

All of our service has been down since yesterday morning. We were told ahead of time that we would be down yesterday for planned maintenance but be up by the evening. Service is still out. Called customer service last night was told it would be back on by midnight and then they scheduled a tech to c

Question

Remove Cable

Please remove the cable that has been draped on our and the neighbor's fences for the last 6 MONTHS!

Question

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Customer Service

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So if I sign out, then sign in again, the Xfinity Connect web site will still be the place for me to access my email?

Annabelle2

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17 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

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Point Pleasant NJ Outage

All of our service has been down since yesterday morning. We were told ahead of time that we would be down yesterday for planned maintenance but be up by the evening. Service is still out. Called customer service last night was told it would be back on by midnight and then they scheduled a tech to c

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

to the conversation:

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Cannot get internet service for OVER 1 YEAR

This is getting ridiculous. On Jan 16th 2025, I had a "regional sales manager" come to my door to sell me on an internet and mobile package. The pricing was great so I agreed. I setup an appointment to get all set up as I was assured that xfinity fiber was available in my area. Tech comes, says its

Question

U

I need a return label to send a phone back. Now

user_jx3ycq

commented

18 hours ago

to the conversation:

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1

I NEED A RETURN LABEL

We received are replacement box but they did not include a free return label so we can send the old one back. Please advise.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

to the conversation:

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No Service, no number to call

A tree fell on the cable providing internet to my house. This pulled the cable out at the telephone pole. The Xfinity Assistant has no way of me telling them what the problem is. Why doesn't Xfinity Service have a telephone number? Star Link here I come.

Question

@Annabelle2 yes, this is what I quoted above!

plumld

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18 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

U

Xfinity Pod extenders

I have three Xfinity pod extenders (XE2-SG) in my house. Two of them are blackening the wall and outlets were they are plugged in. Any suggestions? I don’t want to set my house on fire.

Question

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Customer Service

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Hey there, user_f81482, we appreciate you posting here on our community forums! I can fully understand being eager to activate a new phone, so I apologize for the delay. Have you been able to get it activated since posting, or are you still running i

XfinitySean

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18 hours ago

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S26 ultra won't connect to mobile network

I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p

Question

I know how hindering being without your internet can be user_3q6bvs, so I appreciate you stopping by our community to share your situation. Whenever there's an interruption in your area, we always want you to be updated at all times on what's going o

XfinitySeth

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18 hours ago

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Can’t figure out how to report my internet outage

My internet has been down for about 3 hours. Despite repeated attempts to troubleshoot with the chat assistant or with the ai posing as customer support on the phone, nothing is getting it to work. I don’t see any way to report this single outage to xfinity. Everything assures me my internet is work

Question

By the "seventh paragraph", do you mean the seventh question in the FAQ?

Annabelle2

commented

18 hours ago

to the conversation:

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question