@user_gyu753 The upstream power is too high, and it may be intermittently fluctuating even higher to out of spec levels. The dowstream power is on the low / weak side as well. That can cause random disconnects, spontaneous re-booting of the modem,

user_xwk84i Were you needing any assistance with your account with Xfinity?   

@user_mg5zbu Thanks for adding a post. We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's t

Hey @user_vhi92o, Thank you for visiting our official Xfinity Forums Community support page. I am sorry to hear you wish to discontinue services. Is there anything I can do to help such as reviewing new available and eligible promotional plans? Are y

Hey there user_eavlkq, thanks for joining the community forums! Can you possibly provide some details about your billing issue? Our team would be more than happy to see how we can help!

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thank you for reaching out to us @user_8j2m3! We’re glad to here your internet was restored. I see @DreamSayerZ shared some helpful troubleshooting tips, thank you!   Have you had a chance to unplug the modem for a full minute since the in

user_rue8k8 Thank you so much for reaching out for help with your equipment. Any equipment that appeared on your monthly bill is needed back when you no longer have services with us. If it is not returned, there is a fee for the unreturned equipment.

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey there, @user_ywc5x3! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear that you are experiencing a loss of services due to the low hanging line. I would be more than happy to dive into th

Hello @user_fr087x thank you for reaching out on our community forums. I would love to assist you with taking a look at that account. Please send us a direct message with your full name and service address so that we can assist you further. To

Thank you for posting on our community forums, user_gk3d83. I'm sorry to hear you'd like to cancel the service. Is there a particular reason why? Is there anything we can do to turn this around?   

@user_2rr3ip Our team can assist with making changes to accounts. If you could please send me a DM with your first and last name along with your full-service address, we can get started.To send a "Direct Message" to Xfinity Support:Click "Sign In" if

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_wnk466 Thanks for reaching out! If you paid the full past due balance your services should be restored within 30-60 minutes.   

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

When I am composing emails, the first letter of a sentence is not capitalized. ... If you are using the editor at https://connect.xfinity.com you'll have to type capitals manually. The editor does not have that feature. ... I want the letter "I"