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please let me know if this got resolved bc the same thing is happening to me for the past 2days
Xfinity WiFi now pass not connecting
I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None
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@xABD did you also attempt turning on pop up blockers to see if that solves the issue for you as well?
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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Outages Every Day
Since the hurricane, a year and a half ago, I've had outages regularly. Almost every day now. Anybody have a clue as to what's going on? Honestly, it feels like the late 90's and the pathetic service I received from their phone service. Seriously beginning to consider some alternatives.
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Your Home Network
@XfinityDena This window is coming from your xfinity modem. It 'floats' on top of all windows. It can be closed but will reappear in less than a minute. It makes viewing anything on the web extremely frustrating as it can't be closed until it compl
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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No sound on NBC
No sound on NBC. Sporadic sound on CBS. It's been going on for about 2 weeks
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Devices and Equipment
Hi there, @user_9uc9pe! We are happy to check further on your service. There may be area work that is still ongoing preventing us from being able to repair your service. That sometimes happens when weather causes extensive damage to our network. &nb
help - no service for over a month
The line is down has been for almost a month and I cant get any help - keeps saying "we are checking on it " we will let you know when we have fixed your issue. The line is down and I need to be able to have wifi for work
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No real details have been shared for the rhyme and reason of locking customers out of those advanced settings. If I were to take a guess it would be due to security reasons/concerns. I assume some folks played around too much and found things they sh
PC connecting to WiFi but no IP address assigned
My gateway/router was updated to a XB8 (CGM4981COM) to address an Xfinity stream app issue on my TVs. All of the devices on my network work just fine, except one. That one device is an older PC (but upgraded to Windows 11) that is connecting to my WiFi network but shows a status of 'No internet'. Ru
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Thank you for reaching out to our team here. I will be happy to look at those upgrade issues from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &n
I can't get a deal on a new phone either.
I too can't upgrade my phone either. I have been with Xfinity mobile for 2 years.. my Motorola moto g play is paid off. I wanted to upgrade to a Samsung Galaxy s26+ but I was told i can't. I was told I would have to pay the full price of $1099. Really, is this how Xfinity treats is loyal paying cust
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@shelbyjean107 Thank you! I will try that.
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Well yeah, but I hoping not to have to spend my money because the gateway was updated. I mean is there a good reason for locking this out? I realize most people won't (shouldn't) ever mess with that but these gateways should be somewhat backwards c
PC connecting to WiFi but no IP address assigned
My gateway/router was updated to a XB8 (CGM4981COM) to address an Xfinity stream app issue on my TVs. All of the devices on my network work just fine, except one. That one device is an older PC (but upgraded to Windows 11) that is connecting to my WiFi network but shows a status of 'No internet'. Ru
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Hi there. Thank you for asking. I've tried both pop3 and imap. Neither has worked.
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
help - no service for over a month
The line is down has been for almost a month and I cant get any help - keeps saying "we are checking on it " we will let you know when we have fixed your issue. The line is down and I need to be able to have wifi for work
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@user_n95276 have you been able to get the printer to work by changing the settings?
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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help - no service for over a month
The line is down has been for almost a month and I cant get any help - keeps saying "we are checking on it " we will let you know when we have fixed your issue. The line is down and I need to be able to have wifi for work
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Customer Service
Promotions
I’m very upset with Xfinity mobile they don’t they tell you one thing in the store with promotions and when you call for your discount they have nothing
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Devices
@user_e1bnnk Ah that is a good observation. Cable cards are outdated technology, and can be removed with changes to the service. Look into getting the new version of customer owned equipment, so you always have access to your content without paying
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
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user_ub0nkd, Thank you for reaching out. We'll need to touchbase with our local teams to determine the next steps. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located i
Consent to construction of a fence
I am applying for a building permit to erect a fence on a portion of my property that is encumbered by an Xfinity utility easement. I need to know who to contact at Xfinity to obtain a release. My property is located in Lake Clarke Shores Florida in Palm Beach County.
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Sproxen Hello, I am sorry you are having issues pying the bill. Are you settting up automatic payments or a one time payment?
Need to update credit card
When I try to update the credit card, it tells me I need to remove the automatic billing, so I do that and update my credit card info, when I try to pay my bill, the new credit card it missing…then old card is back on again after removing it from the info….it keeps going in circles and nothing gets
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This post is closed. Thanks for working with us here on the forum @user_qxktxy, we appreciate it and your efforts to get the number back.
XfinityBenny
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Retrieve old phone number
Hey there, I had Xfinity Mobile services and I had to cancel it on around January since I was going out of country and won’t be using my services outside there. And when I called Xfinity they said they’ll hold my number and I can activate it anytime later. So I came back from the trip around Feb 27
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