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Payments page

I can not find the payment page

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Sign-In and Account Management

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Hello, @user_0d6kbb thank you for reaching out over Xfinity Forums. That is a great question, to make a payment online you can log into your account here to make a payment: https://www.xfinity.com/bill-payThis helpful article has the walkthrough step

XfinityJustinC

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7 hours ago

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Bill payment

How can I pay my bill online

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Xfinity Cannot Catch Fraud Nor Show They Are Working On It

Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,

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Customer Service

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Hi there, @Hupptacular! How is Monday going? We are happy to check further on what promotions are available to save you money. A handy tip if you want to try again with the plan builder is to delete your browsing data, then revisit the site. Log in b

XfinityRay

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7 hours ago

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I was shopping around for better upload speeds when i found this! Then caught a bait and switch glitch. Help!

I used the online plan builder to select the promotional $30/month 1000/100 Mbps plan. However, due to an assumed checkout glitch, the system overrode my selection AFTER the final confirmation and placed me on a data limited 1.2 Gbps / 40 Mbps plan instead. I have the screenshot of the $30/month off

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Bill payment

How can I pay my bill online

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Billing

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@ARS72, Media reports indicate that Main Street Sports Group (Main Street), owner of FanDuel's Regional Sports Networks (RSN), is preparing to shut down its RSN operations. This is because the broadcast rights for many of the teams FanDuel carried re

XfinityAbel

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7 hours ago

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No more Bally Sports?

[Edited: "Language"] Comcast. I have been a loyal customer for almost 25 yrs, always subscribed to the same package, & now you expect more [Edited: "Language"] money to watch Bally Sports? So, to watch the Vikings, Twins, Wild, Twolves, & other various stuff, you expect me to pay more? I'd be willin

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billing

how much do i owe xfi

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Billing

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Cable

Need to cancel my service

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Customer Service

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I was shopping around for better upload speeds when i found this! Then caught a bait and switch glitch. Help!

I used the online plan builder to select the promotional $30/month 1000/100 Mbps plan. However, due to an assumed checkout glitch, the system overrode my selection AFTER the final confirmation and placed me on a data limited 1.2 Gbps / 40 Mbps plan instead. I have the screenshot of the $30/month off

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Billing

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user_ek6944 We do not have a photo of it from this end. You would need to locate it by finding the "square chat bubble" icon, which is in the upper-right corner of your screen, right next to the notification bell icon. When you click the chat icon, c

XfinityNatalie

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7 hours ago

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When I try to pay my bill on the 25 of April, he website was unavailable

When I try to pay my bill on the 25 of April, he website was unavailable I called on your [Edited: "Personal Information"] and spoke to Adam [Edited: "Personal Information"] (a fake name) regarding me being charged a late fee, he refused to help me in this issue, and I asked to speak to a supervisor

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I cannot believe loyal customers would not have been notified. That is unforgivable. Time to cancel and move on!

user_0n7bj9

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7 hours ago

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NFL and Red Zone gone

Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t

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Thanks for taking the time to post on our Xfinity Community Forums page, @Maria_m. I'd like to do everything I can to help with your concern. What is going on with your internet service?

XfinityAbel

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7 hours ago

 to the conversation: 

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Very unhelpful employee! Taylor st

Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had

Question

@user_b15ri4 thanks for sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue with investigating the Peacock Premium link further.

XfinityJustinC

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7 hours ago

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Can not activate my free Peacock Subscription. Keep getting Error: PPG_0017_9507ba5

I have tried multiple times to Activate my free peacock Subscirption. I keep getting an error message that says my Xfinity Account is linked to another account Peacock Account. I have tried all out different emails and nothing is working. Your Xfinity account is already linked to another Peacock acc

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can you send a picture of it Maurice

user_ek6944

 replied 

7 hours ago

 to the conversation: 

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When I try to pay my bill on the 25 of April, he website was unavailable

When I try to pay my bill on the 25 of April, he website was unavailable I called on your [Edited: "Personal Information"] and spoke to Adam [Edited: "Personal Information"] (a fake name) regarding me being charged a late fee, he refused to help me in this issue, and I asked to speak to a supervisor

Question

Thank you for meeting us here in our Forums community to prepare for Hurricane season, @user_282t8j. It's sad to hear we have to prepare, but we hope it will be a safe one for all.   For Xfinity Voice service, you can purchase a Battery Backup f

XfinityLinda

 commented 

8 hours ago

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Battery Backup

Hurricane season is here. How can I get a Battery Backup (UPS) for my Xfinity equipment?

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I've tried to redeem the offer on the membership page. It doesn't work.

user_1k0ivf

 replied 

8 hours ago

 to the conversation: 

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Free peacock premium subscription

I'm suppose to get a free peacock premium subscription as a diamond member. Under my subscriptions it shows peacock included but, no where or way to activate it. It's not listed in my rewards to activate either. How do I activate this free offer? I looked through the forums and didn't find an answer

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Hello user_1ra5gy thanks so much for taking time out of your day and reaching out here via our Xfinity Forums with your billing and account questions! We'd love to assist as much as possible, and would like to talk more 1-1, so we can gather the rele

XfinityAlfonso

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8 hours ago

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PLEASE STOP LYING AND JUST CANCEL MY SERVICE

I'm extremely disappointed by how Xfinity handles service cancellations. I called and the customer support told me my service will disconnect as of 5/28/2026, but I still got charged. I see many people experiencing the same things. What is going on???????? CAN YOU PLEASE JUST CANCEL THE SERVICE AND

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TV

Can only get ONE CHANNEL

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X1

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The cooling fan is likely to be malfunctioning or the blades are loaded with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another

EG

 commented 

8 hours ago

 to the conversation: 

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a new modem

its very hot and buffers constantly

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Battery Backup

Hurricane season is here. How can I get a Battery Backup (UPS) for my Xfinity equipment?

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Customer Service

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