Xfinity Community Forum

I have the same issue. Marking legit emails as "not junk" does not work. Adding sender to contact list (accurately) does not work. I tried the AI customer service at length (horrible service, menu). I finally spoke to an agent four

bcolema

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16 hours ago

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Marking SPAM emails as NOT spam does not work

I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no

Question

user_hxh5iq, I think the best thing is to schedule a tech visit so we can determine what needs to be done/replaced. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so

XfinityAngie

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16 hours ago

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U

Replace old external cable wires with 1 single cable

We don't use cable TV anymore and only need cable going into a single room for a cable modem. It's a 3 floor house with all the old cables going up the side. Is it possible to have someone remove the old cable wiring and install the 1 new wire I need? Only outside the house, not the inside wiring. T

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Cancel

Want to cancel my service

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Customer Service

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No, thank you. I would like to just cancel my service

user_2rlarx

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16 hours ago

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Cancel

I need to cancel my service.

Question

user_2rlarx I understand, we can definitely assist you in reviewing new package options to place your monthly rate back into a range you can afford. Our Xfinity Forums team is full of experts on finding the right package to fit your unique household

XfinityMarcus

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16 hours ago

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Cancel

I need to cancel my service.

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The connections on the upper floors broke in a wind storm and they are hanging down. One is still connected and being used, the others are not being used. When I say hanging, they are connected at each end, but the clamps holding them to the s

user_hxh5iq

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16 hours ago

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Replace old external cable wires with 1 single cable

We don't use cable TV anymore and only need cable going into a single room for a cable modem. It's a 3 floor house with all the old cables going up the side. Is it possible to have someone remove the old cable wiring and install the 1 new wire I need? Only outside the house, not the inside wiring. T

Question

@user_kwb4l6 Thank you for your reply back, you can contact our customer service telephone team at 1-800-Xfinity and ask to be transferred to the Customer Security Assurance team.-Richard

XfinityRichard

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16 hours ago

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Xfinity Blocking Fraud Alert Phone Calls

What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat

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You're very welcome. Take care!

XfinityFrank

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16 hours ago

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Serious concern regarding inappropriate language used by Xfinity chat agent

I am posting here to raise a serious concern regarding an interaction I had with Xfinity customer support via online chat today. During the conversation, the agent used extremely inappropriate and offensive language toward me, telling me [Edited: Language] This was shocking and completely unacceptab

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How do I contact Xfinity telephone support team?

user_kwb4l6

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16 hours ago

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Xfinity Blocking Fraud Alert Phone Calls

What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat

Question

user_i70coi, We appreciate your feedback and will make sure to pass that along.

XfinityAngie

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16 hours ago

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Why no Xfinity stream app for Google tv?

When is Comcast going to have an Xfinity stream app compatible with Google tv?

Question

user_hxh5iq Is there an issue with your cable connection that might call for a new cable line?

XfinityPeterH

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16 hours ago

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Replace old external cable wires with 1 single cable

We don't use cable TV anymore and only need cable going into a single room for a cable modem. It's a 3 floor house with all the old cables going up the side. Is it possible to have someone remove the old cable wiring and install the 1 new wire I need? Only outside the house, not the inside wiring. T

Question

Have you attempted to go through the plan builder while logged in with your Xfinity ID? Is there anywhere in the email with a specific link or instruction to do in order to qualify for that specific promotion?

XfinityBradM

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16 hours ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

Question

user_3rangk Hi there! Thanks for contacting us. While our team can help with a wide variety of concerns, we unfortunately cannot assist with HR related questions or act as an intermediary for current or former employees. Please reach out to HR Share

XfinityAirelle

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16 hours ago

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W2 former employee

I'm a former employee. I need my 2025 w2 please .

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No longer interested in using Xfinity after my bill increased.

user_2rlarx

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16 hours ago

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Cancel

I need to cancel my service.

Question

user_hsh0ep, I am sorry to hear this has been your experience. I would like to look into this for you and see what can be done. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To

XfinityAngie

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16 hours ago

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xfinity mobile incentive

My husband I switched from Verizon to Xfinity Mobile in late November 2025. The salesperson told us we would receive $500 per line for switching from Verizon to Xfinity Mobile. Now, we are being told that is untrue and we MAY be eligible for a $200 VISA card per line but not the $500 we were promise

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@XfinityOrlandoM thank you for your help!

user_hpph8y

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16 hours ago

to the conversation:

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Serious concern regarding inappropriate language used by Xfinity chat agent

I am posting here to raise a serious concern regarding an interaction I had with Xfinity customer support via online chat today. During the conversation, the agent used extremely inappropriate and offensive language toward me, telling me [Edited: Language] This was shocking and completely unacceptab

Question

user_2rlarx Your use of the Xfinity Community Forum is appreciated. What makes you want to cancel services at this time? Are you anticipating a move to a new location in the near future?

XfinityMarcus

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16 hours ago

to the conversation:

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4

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Cancel

I need to cancel my service.

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@XfinityDena can Comcast ease up on the restrictions that prevent these TV's from accessing the stream website then? Please!?

user_i70coi

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16 hours ago

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Why no Xfinity stream app for Google tv?

When is Comcast going to have an Xfinity stream app compatible with Google tv?

Question

rs6728, thank you for reaching out to Xfinity Support. Yes, you are correct. Yahoo will be replacing your Comcast email account, but you do need to go to your email and follow the prompts. Let us know if you need any help.

XfinityAngie

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16 hours ago

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Email

We keep receiving emails about our email will be updated and the old version no longer viewable. We are told to click a link to update. Is this true?

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Closed

W2 former employee

I'm a former employee. I need my 2025 w2 please .

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Customer Service

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