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We are here and happy to point you in the right direction. Take a look here https://www.xfinity.com/support/articles/returning-your-equipment and you can see all the easy options we have for you to return that back. Let us know if you have any additi
If my bill goes to collection can I still send my modem box back
I still have my modem box and was wondering if I can still send it back? I moved and lost track of time. I have been trying to find a number to call bot cannot seem to find one. Can anyone help me?
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Backing up a moment, we currently show your Xfinity ID as a member and would not be able to discuss account details or make changes until that is updated by the primary Xfinity ID user associated with this account. You would need to be updated to a m
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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zangtum Thanks for reaching back out to let us know you did not receive our reply. I am resending the DM now.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
How do I get ahold of someone to send it back?
If my bill goes to collection can I still send my modem box back
I still have my modem box and was wondering if I can still send it back? I moved and lost track of time. I have been trying to find a number to call bot cannot seem to find one. Can anyone help me?
Question
@XfinityJon I answered you with my verification information as per instructions above, and specified my preference for a reply by text. Have I lost you?????
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
I am able to access my email now.
I cannot login to my email.
I read the suggested solutions for not accessing email and have emptied my cache. I still cannot access my email and am redirected to a page that does not work.
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I downloaded several TV episodes of different shows on different days. I watched 2 on the airplane no issues but when I got home all my downloads had disappeared. I did not try to watch any of them and they were downloaded between 16 days and 1 day.
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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@user_l8d4iy Thanks for reaching out to us, are you trying to get the payoff amount for a final billing for a closed Xfinity mobile account?
Issue with trade in
I switched to Xfinity Mobile on September 20th. My bills issue on the 4th. My October 4th shows my line canceled, but the total amount doesn’t reflect my phone payoff too. It does show my remaining device balance in the device plan section of the bill. I won’t get my last bill that shows the device
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Your power levels look a little high but, I can’t say they are horrid. If they knocked them down by like 3-6db they will be great. I can’t exactly say that they are causing that issue but, we will see I guess. See if they can send another tech out fo
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are
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wherbert100 Thank you for reaching out with your concerns! To view downloaded Xfinity Stream content offline, open the app, tap the Menu icon, and select Downloads. Ensure you have pre-downloaded, or "checked out," the content while online. Downloads
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
Question
Glad to hear the TV is back on @user_hg0eee. You can rest easy knowing we are only a new post away.
Getting my tv on
I have tried on line help and it’s useless. I have gone to the store and they didn’t know what to do. Why get repairman to come fix the problem. I am an 80 year old and want my tv back on. Please!
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I have to warn you, the last time I relied on an ISP's subcontractor to get a line in, it was almost three months later than originally scheduled. The outdoor stuff has a lot of variables. On the other hand, the easiest install I ever had wa
Serviceability Request for Line Connection from Street to House
Hi, I am in the process of renovating a 1968 home that has never had internet or cable service. I have a new Xfinity account and have an "install date" of 2/28, however, I'm fairly certain that the technician isn't going to be able to locate lines, dig a trench, run wires into the house, and activat
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Xfinity billing and service
I have been with Xfinity for almost a year and it has been the worst experience of my life don’t get me wrong the actual service is great their billing department is terrible their ethics questionable and border line fraud. I’ve have now retained an attorney because of billing practices and the fact
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Customer Service
user_bvhh4e You are most welcome! If you have 2 Gig symmetrical, we can do the XB7 with an ONU device, an XB10, or XER10+ONU device. https://www.xfinity.com/support/articles/broadband-gateways-userguides
Pixelated screen for 4 weeks from the hours of 2pm-8pm EST
Hello, Xfinity recently conducted an “upgrade” in my neighborhood. Since that time, I have not been able to access television service between 2:00 p.m. and 8:00 p.m. each day for the past month. My televisions are brand new, so this appears to be a network issue rather than a problem with my equipme
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Xfinity won't fix the problem with Samsung galaxy A25
I have issues with the Samsung Galaxy A25 over a year, then calling up on the phone for hours hours troubleshooting.Nothing works loses.The signal doesn't connect to the internet won't connect to Wi-Fi, lose gps.When i'm driving i had two lines because they offered a free line then I ended up paying
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Devices
Yes it was finally! I worked with the support team through the forums direct messaging!
iPhone 17 pro promotion failed delivery - awful customer service
On September 30th, I upgraded my line to Premium Unlimited specifically to qualify for the “Get iPhone 17 Pro on Us” promotion. I acted immediately to secure the deal, especially since it was time-limited. The first and only delivery attempt was on October 3rd, but due to an address issue, the devic
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@user_gb5bsk I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you i
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Xfinity billing and service
I have been with Xfinity for almost a year and it has been the worst experience of my life don’t get me wrong the actual service is great their billing department is terrible their ethics questionable and border line fraud. I’ve have now retained an attorney because of billing practices and the fact
Question