Xfinity Community Forum

Greetings @user_3s0ikb, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, but you have come to the right place for assistance with this is

XfinityJeff

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6 hours ago

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How to set up a formal complaint - I've been overcharged for well over a year and have spoken to multiple customer support representatives

Back in February 2025, I returned my Xfinity Wifi router having bought one myself online which is compatible with my home cables. I followed the instructions given to me, and returned the Xfinity router in person, to my local store. They made note that the unit had been returned and told me I would

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f you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's; https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/s

EG

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6 hours ago

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Need 2.4 service

I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.

Question

@George1_ Can you help? Not as much without having that signal info. Here are some tips you can try for now if you haven't already; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3d

EG

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6 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

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Need 2.4 service

I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.

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Your Home Network

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Has there been any resolution to this. I also have been charged account on auto pay. I have called several times with over 2 hour calls and no one can seem to find a way to get my refund. Beyond miffed!

user_3s0ikb

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6 hours ago

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How to set up a formal complaint - I've been overcharged for well over a year and have spoken to multiple customer support representatives

Back in February 2025, I returned my Xfinity Wifi router having bought one myself online which is compatible with my home cables. I followed the instructions given to me, and returned the Xfinity router in person, to my local store. They made note that the unit had been returned and told me I would

Question

Were you able to find any outage info on that site or in the app ? And the modem lights?

EG

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6 hours ago

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Tech support

My internet isn't working

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user_agapww, Oh no! I can certainly undersand the concern dealing with that outside cable. A disconnected line from the pole is definitely not something you should have to handle yourself, and I can see how this may also impact your service. You've r

XfinityGabriel

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6 hours ago

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Outside cable from utility pole is down

The outside cable from the utility pole is disconnected and laying in the ground.

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My connection isn’t Wi-Fi, it’s wired with a cable, and the internet is really bad. The jitter is killing me. Name Device : XB8

George1_

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6 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

Question

Apple iPhone mail app "Cannot get mail" error on home router

Hi, After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mai

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Email

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I can’t open http://10.0.0.1, and I don’t have access to that in the mobile app. Can you help?

George1_

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6 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

Question

user_qu7s5k Thank you for reaching out! Are you getting an error message, or error code when trying to access the FETV Network?

XfinityMartyR

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6 hours ago

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FETV missing in Baltimore

I was watching FETV and then it was gone. The entire channel number, 1095, was removed. When is it coming back.

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@user_vf857y I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

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6 hours ago

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Xfinity turned off our HD service again with no explanation

This morning we discovered, once again, for the second time in two weeks Xfinity turned off our access to HD channels. This despite your repeated assurances over the past month and a half that our tier of service includes HD, specifically the Seattle Mariners channel. When we tried sending follow up

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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups

EG

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6 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

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My account

Making me manager on my account

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Sign-In and Account Management

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Outside cable from utility pole is down

The outside cable from the utility pole is disconnected and laying in the ground.

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Customer Service

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Hello, @user_2lefzx you'll want to sign into the Xfinity Stream Store at https://www.xfinity.com/yoursubscriptions to view your services and activate your subscriptions.

XfinityJosephA

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6 hours ago

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Activate

I would like to activate Disney and whatever else is free with my subscription

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Jitter is 39.2 and it should be below 5 ms. Average latency should be below 20 ms. The connection is unstable and I’m experiencing dropouts. I can’t do anything with this internet. Please take action and fix the internet connection.

George1_

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6 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

Question

user_f81vzd, Hi there! Thanks for taking the time out of your day to reach out. As a video subscriber myself, I know it’s frustrating when a channel you watch suddenly isn’t there. You've knocked on the right door over virtual land. We ar

XfinityGabriel

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6 hours ago

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Fetv not there

I went to watch fetv channel 1095 and it is gone can you explain?

Question

Here you go! Follow the steps below to send us the DM. To send a "direct message" / "private message" message to Xfinity Support: Click "Sign In" if necessary Click the "Direct Message" icon Click the "New message" (pencil and paper) icon The "To:"

XfinityJorge

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7 hours ago

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Xfinity Says Replace My Nighthawk CM3000 Modem

Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa

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Accepted Solution

Disney plus Error Code 83

Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c

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Channels and Programming

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