Xfinity Community Forum

Damaged Outside Cable

The RG11 cable to our house was never buried, it has now been damaged and we do not have Internet. How do we request a technician to come fix this issue?

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Customer Service

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Apparent Retail Fraud - Xfinity Store

Hello, Went to an Xfinity store on January 6th this year to return cable boxes we were no longer using. The representative told me she could lower my bill and give me a "FREE" pad. I hadn't checked my plan in a few years (it was currently about $350/month) so I said sure, why not. At the end of an e

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Customer Service

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lost emails

this morning I needed to move dozens of important emails into a saved folder for tomorrow. when I went to check the folder it was completely empty. None of the emails are anywhere I can find. not in the trash or archive . nowhere . gone. can't get any help with finding them either .help!!!

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Email

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We can certainly take a look, @user_td9p3r. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

XfinityFrank

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5 hours ago

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AI loop in chat - billing

I have a bank account connected for autopay and should be getting the discount of $10 off for that. I also received a $10 credit from an agent. I am not seeing the autopay discount applied in addition to the credit. I have been waiting with the AI agent who says a specialist will be with me "soon" i

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@user_s3ia9e With the change being recent we are not actively applying any sort of compensation to customer's accounts at this time. If a new agreement with E. W. Scripps, the owner of these broadcast stations is not reached, the impact on current or

XfinityBradM

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5 hours ago

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Xfinity / Scripps Dispute

While very disappointed for the past week that I do not have access to NBC and appears no resolution in sight. Can you please let me know how much of a credit I will be receiving on my bill for Xfinity not currently providing NBC on my paid subscription. Thank you and look forward to hearing back fr

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New account

I previously had Xfinity and wondered away, would like to pay previous bill and come back

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Customer Service

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Message displayed on TV says Xfinity cannot meet Scripps price without increasing customer price. It should say "without maintaining our huge profit margins". Also cannot see local hockey/basketball for the same reason. Eff Comcast That being said,

user_zy1ua5

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5 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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Nowhere in or on that page does it say anything about losing my Apple notes associated with the account. When I first got the email from Comcast they made it seem like you absolutely had to do this. Of course, reading that page says I did not have to

user_01h1qp

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5 hours ago

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Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?

iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week

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Nowhere in or on that page does it say anything about losing my Apple notes associated with the account. When I first got the email from Comcast they made it seem like you absolutely had to do this. Of course, reading that page says I did not have to

user_01h1qp

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5 hours ago

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Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?

iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week

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I understand the autopay discount can take up to 45 days, but I have already enabled both bank autopay and paperless billing. Can you please confirm: That my account is correctly enrolled for the $10 autopay discount The exact date it will begin

user_td9p3r

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5 hours ago

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AI loop in chat - billing

I have a bank account connected for autopay and should be getting the discount of $10 off for that. I also received a $10 credit from an agent. I am not seeing the autopay discount applied in addition to the credit. I have been waiting with the AI agent who says a specialist will be with me "soon" i

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@user_kjg4xz Could you please send our team a direct message with your full name and full address? To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message chat" icon• Click the "New message" (pencil and paper) ico

XfinityJanelle

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5 hours ago

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Xfinity Stream

I need to log out of a Roku I no longer have access to

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@user_8j2m3 You should try unplugging your modem for a minute, then plug back in to see if that fixes. If not, I recommend that you check the Xfinity app to confirm if there might still be outages on the phone service, or to get support.

DreamSayerZ

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5 hours ago

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To set up my Mobil/landline phone

Lost Internet a few days ago, everything was restored except my landline

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Hello, @user_td9p3r thank you for reaching out over Xfinity Forums. I'd be reaching out as well if I didn't see all the discounts I should be getting on my bill as well. From experience, I've seen that it can take up to 45 days for the checking autop

XfinityJustinC

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5 hours ago

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AI loop in chat - billing

I have a bank account connected for autopay and should be getting the discount of $10 off for that. I also received a $10 credit from an agent. I am not seeing the autopay discount applied in addition to the credit. I have been waiting with the AI agent who says a specialist will be with me "soon" i

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AI loop in chat - billing

I have a bank account connected for autopay and should be getting the discount of $10 off for that. I also received a $10 credit from an agent. I am not seeing the autopay discount applied in addition to the credit. I have been waiting with the AI agent who says a specialist will be with me "soon" i

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Billing

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Xfinity / Scripps Dispute

While very disappointed for the past week that I do not have access to NBC and appears no resolution in sight. Can you please let me know how much of a credit I will be receiving on my bill for Xfinity not currently providing NBC on my paid subscription. Thank you and look forward to hearing back fr

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Customer Service

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Good Morning, @user_im8242! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We would be more than happy to help with the billing questions. Can you please send a DM to get started? Please send us a direct

XfinityAdrienne

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5 hours ago

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How to chat with a live agent

Been trying for days to chat with a live agent on the xfinity app, but saying they are experiencing high call volumes when is the best time to get through ? I need to extend my bill payment until 4/13 can someone please assist me asap thanks

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Xfinity, I pay a great deal of money to you to get the channels I want. We mostly use NBC and now we cannot see our favorite programs, especially the morning line-up. Shame on you for not making a deal before the old one expired! I will hold f

user_2rv1aw

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5 hours ago

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No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

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I need to speak to a live agent regarding over billing on my account.

user_im8242

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5 hours ago

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How to chat with a live agent

Been trying for days to chat with a live agent on the xfinity app, but saying they are experiencing high call volumes when is the best time to get through ? I need to extend my bill payment until 4/13 can someone please assist me asap thanks

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I completely understand, we would be more than happy to look into the options @user_hi5pug! Please send us a DM following the instruction above, and we would be more than happy to help.

XfinityAdrienne

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5 hours ago

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Removing old coax cables

I have more than one buried coax cables in my yard which are not active. They are exposed in several locations and are becoming troublesome. How do I get them removed?

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I agree we need the channels back as well as explanation of why no prior notice given. Our fox 47 went off in middle of show and 5 mins later got email from Comcast. NO prior notification nor did anyone I talked to that was effected. Very bad custome

user_17ixxj

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5 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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