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user_wc1xiw I assure you that we are indeed here to help you and provide the assistance you need. Were you told that your location is not serviceable when speaking with other teams?
internet service for Pledger Drive, Cave Spring, GA
Are there dates to install cable service on Pledger Drive, Cave Spring, GA
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Worst support system ever
About a week ago, I started receiving daily text messages from Xfinity saying there was an issue in my area. After several days of these messages, my internet suddenly stopped working entirely. I later discovered that an Xfinity employee had disconnected and capped off my service, claiming my home w
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Customer Service
@XfinityEmilyB ok, i posted a message.
Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for
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We need a progress report or are you doing nothing?
I want to know when my internet, tv, security cameras and all is going to be up. I am expecting a huge refund for this [Edited: "Profanity"]. I rely on my internet to keep me safe and for my children to learn and play. You need to give info on what is happening and if I can expect my services on eve
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Customer Service
Thank you for following the steps with @BruceW! We appreciate your feedback, as we will forward this information to continue improving our products and streaming experience as well. Is there anything else that we may assist you with?
Can't turn off audio narration?
Recently while watching Xfinity stream on my PC using Firefox audio narration is on and there is no option under settings to turn off this setting and it very annoying.
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Okay nice that's at least one of the two requirements 👍 If you're not sure whether you're in an FDX area, we can definitely check for you! Please send us a direct chat message with your full name, the name listed on the account (if different), and t
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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Good evening @wmy3732, and thank you for reaching out to let us know that you are also experiencing issues logging in to the Admin Tool via the Xfinity app. Have you tried the instructions in the link previously provided by @BruceW here https://www.x
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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@user_dl204h Thank you for meeting us here in our community. We can look into your billing and see what happened with your bill. I'll have to get your account name and details in a Direct Message. To start a Direct Message: Click "Sign in" if neces
Problems with my billing
I talked to someone last month and mentioned that my monthly bill had gone up to $385/mo. almost $100/mo. more than when we started. We changed some services and lowered the internet speed and I was told my bill would be around $300/mo. But I just paid my current bill and it was $385.95! What happen
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How do i give compliment to service tech
Compliment vlad on going above and beyond to repair cable. Vlad really was amazingly through and hard working in his dedication to restoring our service!
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Xfinity Compliments
user_e30vl8Send us a direct message with your full name and service address. We will take a deeper look. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://fo
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Forget it. No one at xfinity has been able to help. I’ve talked, I’ve chatted, the results are the same. No cable available.
internet service for Pledger Drive, Cave Spring, GA
Are there dates to install cable service on Pledger Drive, Cave Spring, GA
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Sorry to hear you're still running into trouble! To get a better idea of the issue you're having, are you able to access, send, and receive emails directly through the Xfinity Website? If so, do you receive any specific error message when trying to s
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Outage
We are not receiving any updates regarding the outage in our area. Power has been restored and there is nothing blocking our street that would hinder your technician.
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Customer Service
Problems with my billing
I talked to someone last month and mentioned that my monthly bill had gone up to $385/mo. almost $100/mo. more than when we started. We changed some services and lowered the internet speed and I was told my bill would be around $300/mo. But I just paid my current bill and it was $385.95! What happen
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Billing
user_wc1xiw Do you see the option in the top right corner?
internet service for Pledger Drive, Cave Spring, GA
Are there dates to install cable service on Pledger Drive, Cave Spring, GA
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user_5iigt4, hello there and welcome to Xfinity! I understand your concerns. Have you enabled the access within the Xfinity application?
Can't log into gateway
Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W
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no. it's the only reward missing.
Platinum account unable to get free peacock premium?
i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl
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Howdy user_mzithi, and thanks for stopping by our community with your question 🙌 If you're trying to add a contact specifically to your email contact list, the link in the previous comment will provide a nice step-by-step on how to get that done.Sho
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how to add a contact to a group in Xfinity contacts?
I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?
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