Xfinity Community Forum

The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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Xfinity Support

I activated my Xfinity Reward. It is Peacock Premium. However, even though my account shows it is activated, it isn't. I can only view a few "selected" unpaid programs. According to Peacock, I have to "upgrade" with a paid plan to watch anything else. What should I do to use the Xfinity Rewards Peac

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The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

14 hours ago

to the conversation:

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“Comcast’s Claim vs. My Experience: Worlds Apart”

I am writing to express my frustration regarding a recent experience that falls far short of the customer experience Comcast claims to prioritize. After making a simple change to my TV plan, all of my cable boxes were deactivated the very next day—something that makes no logical sense. When I made t

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Good afternoon user_vy46co. You have reached the right team! I will be more than happy to take a look at your account, and to assist further. Please send us a direct chat message with your full name and complete service address to “Xfinity Supp

XfinityJon

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14 hours ago

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4k box compatible with Xfinity new updates

I have been having issues since September. Xfinity themselves seem confused. Finally a new tech told me that Xfinity did upgrades in the area and my box wasn’t compatible with the “MOCA” updates Xfinity made. However, he installed a non 4K box, not sure why he would do that! I have already spent $30

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user_djwbpe Welcome to our community forum and thank you for making us aware of your service suspension. When customers file for bankruptcy, all charges incurred after that date are their responsibility. I'd like to review your account and make sure

XfinityEmilyB

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14 hours ago

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Service suspended after filing bankruptcy

I’ve have been hung up on five times , I’ve been waiting for assistance for 1 hour and 43 minutes now. And have yet to speak to anyone in regards of this suspension. I filled bankruptcy December 20th and my service was suspended January 4th under the federal government law 11 U.S.C 362& 366 I’m prot

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Good afternoon user_1zwj95. I am more than happy to check this out for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the

XfinityJon

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14 hours ago

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U

X10 Eligibility

I live in Elmhurst, IL and have an XB-8 router and 2.0 package. Can I get the-10 router.

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The only way I can reliably send/receive Xfinity email over Thunderbird is to connect over my Verizon hot spot rather than over Quantum Fiber. This isolates the issue to Comcast not working over Quantum Fiber. Changing the authentication to 0Auth2 (i

user_0d3c18

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14 hours ago

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Comcast Xfinity Email does not work over Quantum Fiber

I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and

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Hi there! @user_o6j8f5 thanks for visiting our Xfinity Community Forums. The purpose of working through forums is to post your issue/concern publicly and receive assistance. You may also find the board/topic that best fits your concern and see if you

XfinityEva

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14 hours ago

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Can’t reach a live person no matter what I type - so frustrating

Can’t reach a live person- horrible

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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U

Great news! We’re giving you a loyalty discount

I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

14 hours ago

to the conversation:

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U

Service suspended after filing bankruptcy

I’ve have been hung up on five times , I’ve been waiting for assistance for 1 hour and 43 minutes now. And have yet to speak to anyone in regards of this suspension. I filled bankruptcy December 20th and my service was suspended January 4th under the federal government law 11 U.S.C 362& 366 I’m prot

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Also why is my bill almost $300.00 a month?

pcjr05

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14 hours ago

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Upload speed

Why has my upload speed been capped? I sued to get >600 now it's only 40.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

14 hours ago

to the conversation:

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U

X10 Eligibility

I live in Elmhurst, IL and have an XB-8 router and 2.0 package. Can I get the-10 router.

Question

the modem is a Netgear CM1150V. I could not login in so I factory reset it not gain access again. Checking the Speed test from the router (15 minuets after the modem reset) the speed is showing up as 261 down and 40 up. prior to 25

pcjr05

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14 hours ago

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Upload speed

Why has my upload speed been capped? I sued to get >600 now it's only 40.

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U

I am having the same issue and followed the prompts provided and still cannot unlink peacock from Xfinity and am very frustrated. I also cannot figure out the direct messaging functionality. Please help

user_3dx2em

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14 hours ago

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Unlink peacock

I’ve been trying to unlink my free peacock premium subscription, but it keeps giving me an error. I want to deactivate this subscription because I want to get Peacock through a different service. But when I try to do that, it cannot activate because Peacock is tied to Xfinity. So, how do I do that?

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U

Can’t reach a live person no matter what I type - so frustrating

Can’t reach a live person- horrible

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Customer Service

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Peacock Premium with Xfinity Gig internet

I have activated my Peacock Premium in the xfinity app but when I go to Peacock, it prompts me to sign up and pay for a subscription. When I attempt to unlink peacock, an error message pops up. Can someone help me? I have already contacted peacock and they could not resolve this issue.

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Xfinity Stream Website

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Service suspended after filing bankruptcy

I’ve have been hung up on five times , I’ve been waiting for assistance for 1 hour and 43 minutes now. And have yet to speak to anyone in regards of this suspension. I filled bankruptcy December 20th and my service was suspended January 4th under the federal government law 11 U.S.C 362& 366 I’m prot

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Customer Service

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LouBloo52 Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating this has been and our team would love to help you look into that trade in status. Please send us a DM to Xfinity Support wi

XfinityBillie

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15 hours ago

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L

Trade-In Credits not appearing on bill

I recently traded in five phones to get the free iPhone 17 Pro promotions. 4 out of the 5 phones were traded in with no issues as the credits on the bill were applied within the next billing cycle. The other phone was traded in almost immediately and has not gotten credits since and the phone was re

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X10 Eligibility

I live in Elmhurst, IL and have an XB-8 router and 2.0 package. Can I get the-10 router.

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Customer Service

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Hi there, @user_tqqz8u thank you for your reply, are there any other channel that is being impacted with the incorrect guide?-Richard

XfinityRichard

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15 hours ago

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Guide listing incorrect for MeTV+

The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).

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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

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U

Fraudulent service

My name is Gracey. Xfinity has been a provider for my internet service, Xfinity streaming service, and our cellphone service for years. We have been relatively satisfied with your service over the years. Today, I do not have a cellphone service, meaning my phone has been deactivated due to the gross

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