Xfinity Community Forum

@Eri4 We appreciate you taking the time to reach out, we confirmed that you will be receiving a refund for the credit balance on the account within 4-6 weeks. You can learn more about refund process by visiting us at: https://www.xfinity.com/support/

XfinityCarolyn

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15 hours ago

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Cancelation issues

Spoke with an agent on January 29th to cancel service, canceled service for February 4th , billing cycle ended February 9th so I was due a return of $25, agent informed me i would not be paying anything after the call the account reflected the $25 return amount few days later the account showed $178

Question

I am 100% in agreement with you. I have been battling xfinity for the past two weeks. I have 1 GIG service. Suddenly a couple of weeks ago, my speed dropped from 940-980 mbps to 18-24 mbps. Phone tech support said my equipment was

Rll161

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15 hours ago

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Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)

7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat

Question

Thank you, @KM1062 for that information. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard Please send a priva

XfinityRichard

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15 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

Question

Hello @user_wfwtkk, that is sure a lot of number punching you have done there! We should be able to get things reset on our end. Please send our team a direct message with your full name, the name listed on the account (if different), and the service

XfinityJustinM

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15 hours ago

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Parental control pin

I've tried all numbers I can think of to unlock parental controls at my residence and it wont work so how do I reset it..

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Xfinity support

Please cancel my account Skyler Martinez 118 Warwick Drive Apt 68 Benicia California 94510

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Email

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Great question @user_8acgoo. Refunds are typically processed within 4-6 weeks after service cancellation and equipment return. For additional information, please review the following link https://www.xfinityprepaid.com/return-policy#:~:text=Xfinity%2

XfinityAlyssaA

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15 hours ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

Question

user_gko3l9 thank you for using the Xfinity Community Forum to reach out, are you still in need of assistance with your email?

XfinityMarcus

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15 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

Can you try this site hereand click on 'Add Xfinity Pro' this will prompt you to sign in and take you to the options to add the WiFi Pro Extender backup battery. Please let me know if you run into any issues.

XfinityEva

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15 hours ago

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WiFi Pro Extender battery

Where can I purchase a WiFi Pro Extender backup battery?

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This definitely isn't the experience that we want for you as our valued customer! Our expert @Again dropped a helpful link that gives information on Yahoo's mail Server. Did you find any helpful info? I have reposted the link for quick a

XfinityAbel

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15 hours ago

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Transition to Yahoo

Thanks for nothing Comcast. The transition to Yahoo hosed up my Outlook. I see no benefits but a lot of adds. I assume Comcast made a ton of money making our lives miserable. Unhappy Forever Customer

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If I return to ups store, when will I get my refund

user_8acgoo

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15 hours ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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@XfinitySeth we can for sure get these details to the right people on our end to see if anything can be done Thanks. That is really all I wanted. And my first step in troubleshooting someone else's problem is to see if I can duplicate it myself

KM1062

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15 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Stuck in Voice Guidance loop setting up cable box

Cannot get out of this loop during cable box setup

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Non-X1 Service

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user_2vntqk We appreciate you being reaching out through our official Xfinity Forums Community support page. We can certainly help submit a serviceability request for a specific address. From there, our serviceability team can review additional

XfinityJeffB

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15 hours ago

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I need to speak to someone responsible for starting new construction install in a neighborhood

Need to speak to the department responsible for new installs

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The link I provided goes to our incentive tracker where the main screen asks you to plug in your account number. You can locate your account number through a multitude of self-service options you have access to through the xfinty.com web page and Xfi

XfinityBradM

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15 hours ago

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prepaid master card trouble shooting

I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?

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Do you have a phone number?

user_2vntqk

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15 hours ago

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I need to speak to someone responsible for starting new construction install in a neighborhood

Need to speak to the department responsible for new installs

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@XfinityEricB @Xfinity Support I am having this same issue as the original post with a Netgear CM2050V. Can you help me with this issue as well? I do not currently see the Direct Message speech icon bubble. Edit: I see it after posting this, will

user_tof299

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15 hours ago

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Hitron CODA56 on 2Gbps Plan - Not Provisioned for Next Gen Upload - OFDMA Channels Disabled

Hello Digital Care Team, I require escalation for an advanced provisioning issue for my customer-owned modem. Modem: Hitron CODA56 (MAC: [Edited: "Personal Information"]) Plan: 2 Gbps "Next Gen" Speed Tier Problem: My new, Xfinity-approved CODA56 is not being provisioned correctly. Download speed is

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We do not collect sensitive information such as phone numbers publicly for the online safety of our customers @user_8acgoo but I appreciate you confirming that you purchased it through the website. You can return your equipment either in store or by

XfinityAlyssaA

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15 hours ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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https://www.xfinity.com/auth. This was website

user_8acgoo

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15 hours ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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While uncommon, this is definitely something that has happened with other specific programs in the past. In similar cases, the issue is usually resolved via an update pushed through to our platform that contains update data for the specific platform

XfinitySeth

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15 hours ago

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Yes. You can check using my phone number

user_8acgoo

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15 hours ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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