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Billing errors

I have been in contact with customer service several times since June. In June, I was to,d that my plan would be changed and my new plan would cost $178. That never happened. Then in September I was told that my new plan would cost $208. That also never happened. It looked like it was finally fixed

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Billing

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Ok perfect, thank you for the information @arcook01. We can take a look at the box on our end. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the

XfinityJeff

 replied 

10 hours ago

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Buffering

Why does our TV buffer so much when viewing apps and on demand

Question

Yes, I have checked the coax to the wall, and I believe the tech that had come out checked the NID outside too.

arcook01

 replied 

10 hours ago

 to the conversation: 

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Buffering

Why does our TV buffer so much when viewing apps and on demand

Question

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message chat" icon&bu

XfinityJanelle

 replied 

10 hours ago

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I need to discuss billing and my plan with customer service!

Hi, I need to discuss billing and my plan with customer service. With a live human. I've called 1-800-XFINITY several times and this has only lead to a dead end. The live chat just sends me in loops and doesn't get me to a human being I can talk to. Are there still people working at Comcast? Can I p

Question

InfusionOfFear Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and

XfinityBrianH

 replied 

10 hours ago

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Email says imap password required

After soft ware update on iPhone says needs imap password

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Do you have a 4K box?

XfinityDena

 replied 

11 hours ago

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

I am sorry to hear you are having this issue with your TV. Do you have a cable box or are you using the streaming app? @user_als4wu

XfinityDena

 commented 

11 hours ago

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Remote stuck on one channel

Can only get one tv station. Will not change channel

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Need to chat with someone to change my existing g plan.[Edited: "Personal Information"]

user_267yo4

 replied 

11 hours ago

 to the conversation: 

0

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I need to discuss billing and my plan with customer service!

Hi, I need to discuss billing and my plan with customer service. With a live human. I've called 1-800-XFINITY several times and this has only lead to a dead end. The live chat just sends me in loops and doesn't get me to a human being I can talk to. Are there still people working at Comcast? Can I p

Question

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I’m having the exact problem. I’m sure that I missed or overlooked the Xfinity email instructing me to switch my mail account to Apple. I was an original Comcast user with WiFi, cable and email. Once we moved to another neighborhood that only offere

user_wfv1t8

 commented 

11 hours ago

 to the conversation: 

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

Question

Good morning @arcook01, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the DVR box, I know how frustrating that can be, but you have

XfinityJeff

 replied 

11 hours ago

 to the conversation: 

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Buffering

Why does our TV buffer so much when viewing apps and on demand

Question

This is happening on Live tv. All channels that I have been on. Even on the tvgo channels.

Viper122

 replied 

11 hours ago

 to the conversation: 

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

@user_dqpac0 This is not something we would be able to provide from any level of support, I sincerely apologize. This would be the only information available for connecting, you can locate it here Xfinity WiFi hotspots overview.

XfinityJanelle

 replied 

11 hours ago

 to the conversation: 

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Sign into xfinity hot spot without app or web browser.

Trying to log into xfinity hot spot with an IOT device. I can not use the app or a web page. Login will be hard coded into the software running the IOT device. Is there a way to do this? When using my regular wifi, I enter SSID and password. I tried this with xfinity hot spot and it did not work.

Question

Having a lot of the same issues in SW Florida. A couple of months ago, we had an outage in the area for about a day.  After I was notified, the outage was repaired, the X1 DVR (main box) was extremely sluggish for every action (changing channel

arcook01

 commented 

11 hours ago

 to the conversation: 

0

5

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Buffering

Why does our TV buffer so much when viewing apps and on demand

Question

Good morning @bitsmithsys, and thanks for posting to the Xfinity forums with your issue, I hope this message finds you well. As someone that uses email for both work and personal, I can understand how frustrating it can be if you cannot access your e

XfinityJeff

 commented 

11 hours ago

 to the conversation: 

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Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.

Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc

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U

16 hours later and no support, no working internet, just a bunch of excuses from xfinity why they can’t help.

user_eyxxh1

 replied 

11 hours ago

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This is terrible

After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.

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cancel internet

how to cancel internet immediately.

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Email

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Hi user_dopte1! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. Please know that once a line burial has been put into the system, our local line teams have 14 business days to com

XfinityAmira

 commented 

11 hours ago

 to the conversation: 

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RE: File complaint

I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up

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RE: File complaint

I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up

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Customer Service

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Hi there, @user_yntlea ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding your trade in phone. Please be assured you reached the rig

XfinityRichard

 commented 

11 hours ago

 to the conversation: 

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Trade in

I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months

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phishing scam

i gave my mobile number to a phishing scam. what should I do?

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Devices

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