Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (518.2K)
user_pam9fu thank you for using the Xfinity Community Forums page to reach out regarding your account balance refund. Let's see what is going on with this balance together. Please send us a direct message with your full name and complete service add
Refund
Hi, I recently canceled my Xfinity service. My closed account shows a credit balance of $88.86. A $95.00 payment was withdrawn from my checking account on August 31. Could you please confirm whether the $88.86 refund has been processed, where it will be sent, and the expected refund date? I would al
Question
user_59xrdl Thank you so much for stopping in for help with this notice to return equipment. These notices are not always for modems. Does your current notice provide any details for the equipment? With some of our internet only plans we pr
I used my own modem
I keep getting notices to return a modem after discontinuing my internet service but I had my own modem and never used any equipment from xfinity
Question
disney +
I can get into disney + but then it stopped playing once it gets into the first ad
Question
•
Xfinity Stream App
Cancel TV service, keep internet - live chat won't connect
I need to cancel the TV portion of my Xfinity service and keep my internet exactly as-is. I've tried the Xfini
Question
•
Customer Service
Changed my speed and am still going to be billed for the new one
Hello I changed my Internet speed down to 300mbps but still says I will be billed for 2000mbps. despite the fact they instantly changed the speed down to 300mps, before the billing cycle ended and haven’t updated the billing amount to reflect the speed. how is this going to be resolved?
Question
•
Billing
Billing dispute — confirmed cancellation request from August 7, disconnect incorrectly processed as August 15
Hi, I'm following up on a billing dispute that has not been resolved through chat support after speaking with two agents and a supervisor. Documented proof: I have a saved chat transcript from August 7, 2026, in which I explicitly requested to end my service. I moved out that same day, and my new ad
Question
•
Billing
Apple Mail App
I am unable to access my Comcast email account on my iPhone mail app. This seems to happen when I travel and am on a new WiFi.
Question
•
Sign-In and Account Management
user_j2f3eu thank you for using the Xfinity Community Forums page to reach out regarding your service disruption concerns. To know any deeper information on the concerns, we will need to dig a bit deeper into your account. Please send us a direct mes
Repeated extended internet outages affecting work from home
As a Diamond Xfinity Rewards customer, we’ve been with Xfinity for a long time and would prefer to remain customers. However, I work from home and need reliable internet service to do my job. With nearly a full day without service last week, another four-hour outage Tuesday, and another extended out
Question
Requesting Tier 2 Assistance: ESPN App Entitlement Mismatch (UDB Account Refresh Needed)
Message: Hello, I am experiencing a TV provider authentication issue with my ESPN Unlimited access. On my Xfinity Subscriptions Hub, my status shows my ESPN Unlimited access is fully "Active." However, when I link my TV provider inside the ESPN app on my iPad and Roku, the app states I do not have a
Question
•
Non-X1 Service
Monthly fee for Xfinity internet service
Why did my monthly internet service increase $30 after 1 year of service?
Question
•
Billing
I used my own modem
I keep getting notices to return a modem after discontinuing my internet service but I had my own modem and never used any equipment from xfinity
Question
•
Customer Service
Got new internet service no modem yet
I got new service in my name and at my new place. I pick option for them to send me my modem and router in the mail it said 2 days its been a week. Been trying to contact them through the app but this is as close as I got.
Question
•
Getting Started
Cannot activate Peacock benefit — PPG_0017, requesting entitlement reset
Activating the Peacock benefit included with my Xfinity service fails every time with: "Your Xfinity account is already linked to another Peacock account." Error: PPG_0017_4215b35 On the Xfinity side the offer still shows as available and prompts me to activate. The failure happens at the handoff to
Question
•
Xfinity Stream Website
Thanks for confirming that, I'd like to take a further look at this. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Cli
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
Question
Thanks for the tip EG 👍
how can i access my router if app not working in my Android 11
My cellphone has Android 11 and my Xfinity app disappeared, how can I handle my router now?
Question
account ownership change
I'm primary but my exwife was the one that originally signed the paperwork. I need her name removed and mine put on it.
Question
•
Your Home Network
I need to cancel the TV portion of my Xfinity service and keep my internet exactly as-is. I've tried the Xfinity Assistant's live-agent chat repeatedly today and every attempt fails with 'Unable to start a live chat session.' I also requested cancell
user_ooe3aw
commented
7 hours ago
to the conversation:
0
1
Cancel TV service, keep internet - live chat won't connect
I need to cancel the TV portion of my Xfinity service and keep my internet exactly as-is. I've tried the Xfini
Question