Xfinity Community Forum

Hello @picnicpt138 thank you for reaching out on our community forum. Your comcast email will be deleted automatically if you do not sign in to it every 9 months. So it will automatically be deleted if you do not sign in to it for that 9 month period

XfinityAbby

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14 hours ago

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Comcast email.

I want to delete my Comcast email.

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Scripps is saying that they are trying to get Comcast back to negotiating but Comcast is not responding. If that is true then you should be ashamed of yourselves for denying a network that we are paying money for.

user_b1qg1l

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14 hours ago

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Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

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Hey @user_aqzfr8, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to take any and all feedback and pass it along through the proper channels. We appreciate you taking the time to reach out and sh

XfinityDemitrius

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14 hours ago

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COMPLAINT

i want to file a complaint regarding extremely poor customer service that Xfinity provides. The representatives off shore don't understand, they can't explain anything and they continue to transfer you when they don't want to be bother. Loyalty mean s nothing and I want to express my frustration on

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horrible customer service

user_aqzfr8

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14 hours ago

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COMPLAINT

i want to file a complaint regarding extremely poor customer service that Xfinity provides. The representatives off shore don't understand, they can't explain anything and they continue to transfer you when they don't want to be bother. Loyalty mean s nothing and I want to express my frustration on

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COMPLAINT

i want to file a complaint regarding extremely poor customer service that Xfinity provides. The representatives off shore don't understand, they can't explain anything and they continue to transfer you when they don't want to be bother. Loyalty mean s nothing and I want to express my frustration on

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Customer Service

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@Again Funny they're moving them to gmail... It'd make sense totally if I was to find out gmail is managed or being moved and ran out of India.

user_lcj37b

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14 hours ago

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So we can no longer make a new comcast email?

You'd think the 2nd largest cable TV provider in the world would at least let you make a new email account, but apparently as of 2024 it doesn't. [Edited: "Inflammatory"] I pay for two separate Comcast accounts, one in FL and one in NY, but a new email is asking too much? That's really pathetic Comc

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Comcast email.

I want to delete my Comcast email.

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Email

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@Again The entire point of it was so i could make an email addresses with xfinity because a service i was trying to use wouldn't let me use regular Gmail, yahoo, etc.. email addresses.

user_lcj37b

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14 hours ago

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So we can no longer make a new comcast email?

You'd think the 2nd largest cable TV provider in the world would at least let you make a new email account, but apparently as of 2024 it doesn't. [Edited: "Inflammatory"] I pay for two separate Comcast accounts, one in FL and one in NY, but a new email is asking too much? That's really pathetic Comc

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No. All I got was an email saying I received a badge for commenting on the forum. I would gladly give the badge back for an answer.

user_83goyr

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14 hours ago

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Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

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Geolocation changes whenever I get a new IP

So it's not like I didnt put in the effort to figure out how to fix this.. My service in Poughquag NY (which is where im billed) sometime last yearish suddenly geolocated us to CT. I went through all the geolocation service providers and submitted the correction to that IP. Eventually it did get fix

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Your Home Network

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Did you receive our direct message reply, @user_83goyr?

XfinityNatalie

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14 hours ago

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Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

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Okay, so I am barred from using DM. But I still have not gotten any assistance from XFinity with my question. Where do I access the sales tax exemption form for residents and how do I file it with XFinity?

user_83goyr

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14 hours ago

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Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

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Hey @user_gzfbf9. Thank you for visiting our official Xfinity Forums Community support page. If you submitted a notice of dispute, our legal team will contact you and attempt to resolve your matter within 60 days. As you have requested assistance fro

XfinityDemitrius

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14 hours ago

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Loyalty department promises

To the Xfinity Billing and Legal Department,I am writing to formally dispute an ongoing billing error on my account. I am documented this via your formal "Notice of Dispute" channel because your standard loyalty department has failed to correct my billing.Issue Summary:Three months ago, I spoke with

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Greetings, @user_83goyr! We truly appreciate you taking the time to bring your request for a residential sales tax certificate. You have reached the right place to assist you! Please be reminded that sending unsolicited Direct Messages to an Official

XfinityNatalie

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14 hours ago

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Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

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Hello @user_dlbzo4 I understand your frustrations, but it is up to the networks to decide what to play on those channels, we do not have control over what the networks play on other channels. Thanks for reaching out about the loss of channels ow

XfinityAbby

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15 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Thanks for reaching out @user_1z6371! I can definitely see how that email would make things confusing. As of March 26, 2026, Braves Vision is included only with the Ultimate TV and TV Premium channel lineups. At this time, it isn’t available as

XfinityAldrik

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15 hours ago

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Braves Vision channel

I have an email that states I have Braves Vision in my tv package and yet I don't. The tv says i have to upgrade. When we called -- we were told it would take upgrading to Premium which was at a monthly cost much higher than Braves Vision $19.99. When is xfinity going to attach braves vision to thei

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Greetings, user_cg4nr5! We appreciate you posting on our XFINITY Community forum with your exposed cable line concern. Rest assured, you have reached the right team to assist you with helping ensure we get a technician out there soon to repair this p

XfinityNatalie

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15 hours ago

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Broken pedestal in neighbor's yard

The pedestals between my yard and the neighbor's yard is damaged. It's leaning and cables are exposed. I believe this to be a safety hazard. Can someone come out and take a look and replace as necessary?

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Loyalty department promises

To the Xfinity Billing and Legal Department,I am writing to formally dispute an ongoing billing error on my account. I am documented this via your formal "Notice of Dispute" channel because your standard loyalty department has failed to correct my billing.Issue Summary:Three months ago, I spoke with

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Customer Service

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Hello @user_rqcel6 thank you for reaching out on our community forum. Did you by chance reach out to the shipping company? Was it FedEx?

XfinityAbby

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15 hours ago

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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Customer Service

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