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Cable line cut
Hi - my cable line was cut by contractors installing siding. I have tried the chat support and calling and have been unable to get any support. I need a technician to come out and fix the cut line.
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Customer Service
We did for a while but it's working now. Will the people burying the cable be able to replace it or does the whole process have to start over?
Replace new cable before burying it
About 10 days ago a new cable was laid and I am awaiting its burial underground. However, it has been bitten through so it needs to be replaced before it is buried.
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We were supposed to receive help setting up our upgraded modem. We have been paying for faster service for a week, but were not utilizing the modem at the reps. request. We have manged to get connected on our own. I also wanted to have her fix
Phone call appointment missed
How do I contact a representative who made an appointment with me, and never called?
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New construction
I am the GC on a new four unit building. What conduit would Xfinity want us to install during the construction process to bring Xfinity from the street to the units? Will one conduit suffice for the 4 units? To total distance is ~100 ft . The new building is located between [Edited: "Personal Inform
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi Outage
Internet service has been down since July 3rd, and there has been no communication or meaningful updates. There is no way to reach a live representative, which has made this experience extremely frustrating. This is the worst customer service I have encountered, and I am actively looking for a new p
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You referred me to the app..If you actually read my post you would know that I said the app tells you nothing. Another reason, Comcast is losing customers : Unresponsive and poor customer service..
Service Outage
On 7/4/25, at 130am I lost service to my home at [Edited: "Personal Information"]. Today is 7/6/25 at 1245 pm and still no service. No communication from Comcast to inform me of the cause and when I can expect my service back. The Xfinity app is useless and tells me nothing. This is costing me time
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moving one unit over
Hi-I’m staying in my current building but moving over two units for two months due to some property damage. I’m wondering is there a way to extend out my WiFi so it reaches the new unit? Or does someone need to come out and install and set it up at the new unit?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why can't I get any answers on when my service will be installed?
I signed up for service on 6/12/26...since then, a tech has been to my condo TWICE, and each time he left because he said the fiber had not been run yet. It's been almost a month and I'm still without internet. I have reached out to the rep who signed me up...no response. I've reach out to chat...no
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user_kobj89 Thank you for reaching out! I would recommend following the steps below for Peacock Premium activation, even if you have tried these steps before. *Clear your cache, and cookies for your web browser or open a private browsing
Peacock Premium link not active in our Xfinity account, need help getting it activated again. Thanks
Thought we activated on March 7th after Xfinity internet account sign up with promotion. Appreciate your help in getting it re-activated/activated. Thanks
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Great, @user_sbmk5u! The charge is $100 for a relocation. The new location does need to be easily accessible from the outside, as we do not perform wall fishing. If you're ready to set up an appointment, please send a direct message to us including y
Please help me speak to someone
I want to schedule someone to come to my apartment and change the entry point from the outside for my internet cable. The xfinity assistant doesn't seem to be able to comprehend that and will not connect me to an agent.
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user_z6bwgn, I know it can be stressful when your service is down. You should be able to view the details on the Xfinity app. It really depends on what is causing the service interruption. If you would like us to take a look, send us a DM
Why is my service still out ?
My service has been out now for almost 48 hours. Should it take this long ? What is the reasoning and when will it be resolved ?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bad installation need to come back and fix
The person that came to my house to correct the issue that was occurring from the already installed services said that they had improved things and fixed what was broken so now my new service at a previously already served location was functional however they left the cables outside exposed to the e
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rodonogh, no worries, I can help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “Start new
discounts
My two year deal just ended and now my monthly payment is twice as much. Are there discounts available for existing customers? Thanks
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yes, i have my landlord's permission
Please help me speak to someone
I want to schedule someone to come to my apartment and change the entry point from the outside for my internet cable. The xfinity assistant doesn't seem to be able to comprehend that and will not connect me to an agent.
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user_xvy144 I would be reaching out and feeling pretty frustrated too. Let's take a look at your account and see what we can come up with. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "S
Internet Still not Connected since May 19th Request for Service!
Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line
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Hi, I went to that page but it's not showing any promotions, so I do still need help, thanks.
discounts
My two year deal just ended and now my monthly payment is twice as much. Are there discounts available for existing customers? Thanks
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Hello, @user_djqqhj it's disappointing to read you have had a poor experience with one of our phone agents. I definitely want to make sure this is sent to the right leadership and local HR. Could you please send our team a direct message with your fu
Poor Customer Service With a Live Agent.
I called in for an arrangement, due to the xfinity assistant and my arrangement options provided two different dates. The customer service representative was extremely rude and talked over me during the interaction. I asked to speak with a supervisor and she refused, stating her supervisor was on an
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Hello user_ere3ff, thanks so much for reaching out here via our Xfinity Forums! Cancelling an appointment can be managed via the Xfinity App. How to Schedule and Manage Your Xfinity Appointment
XfinityAlfonso
commented
4 hours ago
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Cancel appointment
Do not live there anymore
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