Xfinity Community Forum

If a home has not had service before, or it has been an extended period of time since a home has had our service a professional installation would be necessary in order to make sure the lines to the home and in the home are active for the service.

XfinityJon

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16 hours ago

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I had to pay for hooking Xfinity's cable in the street

New service, house has cable put in by builder, in 26 years I have not had cable. I switch from ATT due to limits on connectivity, Xfinity says I can do the install myself, okay great. I get the modem connect it no signal, I call Xfinity (after digging for the phone number to actually talk to a pers

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Hi there user_3779kg, thanks for reaching out here on the community forums! We'll be sorry to see you go, but we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if

XfinitySean

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16 hours ago

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Cancel

Hi, I'm trying to cancel my services, but the AI chatbot keeps telling me to reschedule, sends a link that won't load, and can't help me further. How do I contact someone to finalize my cancellation?

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Is direct message the Chat support?

user_x0rslt

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16 hours ago

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dispute bill

I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working. I spoke with a service person Shawn (Sean). He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getti

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Agree, completely unacceptable for the amount I pay every month and have for YEARS to not have NBC. Happy to get an antenna and completely cancel the service.

user_o9cisg

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16 hours ago

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Scripps

I am very unhappy that Scripps channels have been removed from my TV lineup. I have been a Comcast/Xfinity customer for over 36 years and pay to have Triple Play. My Xfinity bill is my most expensive utility bill. It beats my electric bill by more than $100 a month.

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Hmmm I put it into the chat icon. And have not been acknowledged

user_x0rslt

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16 hours ago

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dispute bill

I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working. I spoke with a service person Shawn (Sean). He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getti

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So Xfinitys solution to the demand for higher pricing from Scripps is to just stop providing channels that we customers already paid for? If you really were customer oriented you would find a way to absorb the cost and not pass it on to your customer

user_8wd7pk

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16 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Cancel

Hi, I'm trying to cancel my services, but the AI chatbot keeps telling me to reschedule, sends a link that won't load, and can't help me further. How do I contact someone to finalize my cancellation?

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Customer Service

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@user_x0rslt Thank you. We can continue in Direct Message.

XfinityLinda

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17 hours ago

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dispute bill

I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working. I spoke with a service person Shawn (Sean). He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getti

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Ohh so I should have waited 30 days to report the failure- nice customer service. if it had been anything to do with my wiring in the house okay but it was a disconnected, your cable, not my cable, disconnected in the street. I was told on the p

_9ly394

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17 hours ago

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I had to pay for hooking Xfinity's cable in the street

New service, house has cable put in by builder, in 26 years I have not had cable. I switch from ATT due to limits on connectivity, Xfinity says I can do the install myself, okay great. I get the modem connect it no signal, I call Xfinity (after digging for the phone number to actually talk to a pers

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Last year we lost Bally when the MLB season started and I had to pay to subscribe to it. No reduction of price from Xfinity. This year it's my ABC stations. No reduction in price from Xfinity. I'm going to look elsewhere to build my TV viewing!!

user_efriun

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17 hours ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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Thanks for clarifying! We don't have information about a credit for the expiration just yet, but please know that Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpe

XfinitySean

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17 hours ago

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No FOX channel 13

Will I get a credit from Xfinity for no FOX?

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This is a joke right. I have gone on the direct chat a few times and no one responds. Why would I post all of this again? The post is clearly here. I ama just getting the run around on this page and at xfinity.

user_x0rslt

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17 hours ago

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dispute bill

I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working. I spoke with a service person Shawn (Sean). He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getti

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Hello @user_pdicj4 thank you for reaching out on our community forum. Are you trying to log in on an X1 box or have you attempted to log in on any other devices?

XfinityAbby

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17 hours ago

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Help logging into to hulu

I've signed Up for Hulu a couple of weeks ago, but I've not been able to log in every time I do. It says we've detected an existing Hallu subscription on this device. Please log into your Hulu, but it doesn't let me log in.

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Good evening user_xu52yv. You have reached the right team. I will be more than happy to assist you further. I do have a few questions to get a better understanding. Are you having trouble accessing HBO Max directly through an Xfinity box? Or are you

XfinityJon

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17 hours ago

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H b o max is no longer showing up on my xfinity channels

I can no longer get HBO Max. When I try to get on h b o max, it wants me to sign into my provider.And then nothing happens.

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I'm so tired of greedy media companies. And they wonder why we "cut the cord".

user_ci16qc

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17 hours ago

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Issue with Scripps

As a LONGTIME customer of Comcast/Xfinity I am extremely disappointed that a contract agreement hasn’t been reached. To be honest, NBC is the only reason I subscribe to your service and now that it isn’t available I will be seeking services elsewhere. If Comcast doesn’t care about its customers I wi

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@XfinityAbel ya'll don't make enough money already? And you wonder why folks, "cut the cord. Enough of the greed!

user_ci16qc

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17 hours ago

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Scripps

I'd like to file a complaint regarding Scripps not renewing their contract with Comcast/Xfinity. It's not right that I have to subscribe to another streaming program to be able to watch ABC -Tampa, FL. I pay a total of $76.50 a month just for the Choice TV with Broadcast fees and additional fee for

Question

Hey @user_lw62sl, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your concern regarding the activation of the prepaid NOW Internet package. Please also note that sending unsolicited privat

XfinityDemitrius

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17 hours ago

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How am I supposed to setup/activate my Now internet router without the app?

My phone can't use the xfinity app. I need to activate my NOW internet. I have the xfinity gateway set up and working fine besides this. When I try calling the numbers that I have found online to do this, I can't get through to anyone that will help me (I can't get through to a human, at all). From

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No Internet

My diagnostic says Wi-Fi doesn’t have a valid IP configuration. Is this something you can help me with?

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Your Home Network

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Issue with Scripps

As a LONGTIME customer of Comcast/Xfinity I am extremely disappointed that a contract agreement hasn’t been reached. To be honest, NBC is the only reason I subscribe to your service and now that it isn’t available I will be seeking services elsewhere. If Comcast doesn’t care about its customers I wi

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Channels and Programming

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Work this thing out soon!!! I am ready to cut my ties with xfinity service and start streaming. So frustrating that it is still going on. I have missed March Madness, the Masters, 60 minutes, NCIS and my local news! Get it done.&nb

user_f43i6z

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17 hours ago

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Need Channel 5 Restored Asap!!! [Edited]

So disappointed that you can't get channel 5 restored!!!!!@ [Edited: All Caps]

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