Xfinity Community Forum

Watches are now working after one week of 44 hours of emails, phone calls, and six visits to four different Xfinity stores. Thank goodness for corporate escalation, where a technical remedy was discovered. Unfortunately, the billing is now a m

marwein11

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9 hours ago

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iwatch

Two free-standing I-watches and their corresponding plans were purchased for my grandchildren from Xfinity, and they do not allow for making or receiving phone calls or texts. We have made three separate visits to two different Xfinity stores, all lasting multiple hours. We have also made multiple p

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Speak to live Representative!

I need to speak to live representative about mobile plan

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Plan

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Why do we all have the same issue with customer service and the response is always to DM Xfinity Support? Why not fix the customer service issues earlier or when we scream to talk to someone that actually knows something, they patch us through to Xf

user_b0u07y

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9 hours ago

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leave a review

I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s

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Thanks for the update ! Best of luck with it !

EG

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9 hours ago

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Fix and Insight Requested: Unreliable internet connectivity for weeks (detailed metrics and equipment)

We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do

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Hello, @user_8r7a10. I am so sorry to hear that your call with James was disconnected! I know how frustrating it is to spend an hour working on a resolution only to be cut off, especially when dealing with a significant billing discrepancy. I would b

XfinityChristy

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9 hours ago

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got cut off a phone call with a represetive to fix bill

I was on the phone with James. We were fixing my bill because I was overcharged over $200. An hour into the call, we got cut off. How can I complete this process? Thank you!

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got cut off a phone call with a represetive to fix bill

I was on the phone with James. We were fixing my bill because I was overcharged over $200. An hour into the call, we got cut off. How can I complete this process? Thank you!

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Billing

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Since the beginning of the NBA season (October) we have had exactly the same issue with 100% of the Warriors broadcasts. It it totally maddening. You try to go forward 30 seconds and the video is paused for an inconsistent amount of time. Then 10-20%

user_jh16a

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9 hours ago

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DVR Issues

We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha

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J

Will do. Thank you Jorge.

jamesmrj

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9 hours ago

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J

Speak with a Representative Regarding Call Log History

I need to speak with a representative to find out how to get access to call and message logs from my phone (Xfinity Mobile) for the months of August through December 2025. Online I can only access November 24th to the present, despite xfinity's assertion that records of calls are accessible for the

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@user_4l5iwd Have you had a chance to see if anything at that link applies ?

EG

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9 hours ago

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U

"The requested URL was rejected. Please consult with your administrator."

I installed a new Xfinity gateway, and now I cannot access Sling from my laptop, phone, or AppleTV. I do not have this issue when switching back to the old modem. On the laptop browser, I get the following error: The requested URL was rejected. Please consult with your administrator. Your support ID

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Hello, @user_73jfrb thank you for taking time to reach out over Xfinity Forum. I completely understand wanting to stop receiving communications for the equipment return, and want to invesitgate further. From experience, I've seen a streaming box that

XfinityJustinC

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9 hours ago

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Equipment Return Post-Cancellation

I keep getting reminders to return equipment since my xfinity cancellation, and they state I have a cable box and cable equipment, but I never had nor used those. You can see from my account I only ever signed up for the internet, and I had my own modem and wifi router. I'm unsure what cable box the

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jamesmrj Hello there! Thanks for using our Forums as a tool to get in contact with our Xfinity Support Team. We are here to help you access those records and to assist with anything else. Can you please shoot us over a DM with your name and address t

XfinityJorge

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9 hours ago

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Speak with a Representative Regarding Call Log History

I need to speak with a representative to find out how to get access to call and message logs from my phone (Xfinity Mobile) for the months of August through December 2025. Online I can only access November 24th to the present, despite xfinity's assertion that records of calls are accessible for the

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Equipment Return Post-Cancellation

I keep getting reminders to return equipment since my xfinity cancellation, and they state I have a cable box and cable equipment, but I never had nor used those. You can see from my account I only ever signed up for the internet, and I had my own modem and wifi router. I'm unsure what cable box the

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Billing

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user_uw8q1d Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

XfinityThomasB

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9 hours ago

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Waiting on refund!!

Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was

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Digital Preferred

I'm trying to lower my bill and was wondering if I can get rid of Digital Preferred

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X1

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Speak with a Representative Regarding Call Log History

I need to speak with a representative to find out how to get access to call and message logs from my phone (Xfinity Mobile) for the months of August through December 2025. Online I can only access November 24th to the present, despite xfinity's assertion that records of calls are accessible for the

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Customer Service

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@user_o3psap we work with our local technician and construction teams, and I would like to investigate further to see if I can find more information on the time frame for the additional work needing to get completed. Please send the direct message fo

XfinityJustinC

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9 hours ago

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Install issue

I have been trying to get internet in my home since August. They have sent numerous people out to fix the problem. Finally someone came to fix the drop. Then the tech that does install came out and said they are having a maintenance problem at the box. So he does install and comes back and says they

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Response Regarding [Edited: Personal Information] (Continued Case)

Thank you very much for all your assistance throughout this process. I would like to clarify one last point before proceeding. The [Edited: Personal Information] account is actually intended for my wife, and my concern is whether there could be any issues when transferring the line to another carrie

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Customer Service

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Cost for the service

My wife and I are the only one who use the internet service at our address. We do not upload anything major (no games, videos, music etc) and yet our bill continues to increase dramatically (going up nearly 9 dollars in the last year or so. We would like to get a more reasonable expenditure on this

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Billing

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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Waiting on refund!!

Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was

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@user_9hv5y7 @XfinityDilary Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes

EG

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9 hours ago

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CM3000 OFDMA Not Locked Need Provision Please

Need Tier 2 provisioning engineer for Next Gen Speed / OFDMA profile on Netgear CM3000. Upstream OFDMA Channels 1-2: NOT LOCKED. Event Log: T3/T4 timeouts, sync failures. Please escalate ASAP and Thank You!

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