Xfinity Community Forum

Thanks for reaching out through our community forums, user_rte82u! Are you receiving a specific error message or code when trying to access your email through your iPhone and iPad, and are you going through Apple Mail app when trying to do so?

XfinitySean

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13 hours ago

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Missing email folders in Mail app after deleting and reinstalling Mail app

I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o

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We are happy to further help, @user_i1csbj! Have you connected to a hotspot at the location you are not seeing one now in the past? Are you trying to connect to the hotspot at a business or a residence?

XfinityRay

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13 hours ago

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U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

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No worries at all, user_p322dt. Thank you for sharing the update so other readers may benefit from the exchange.

XfinityThomasA

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13 hours ago

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email forwarding

Has email forwarding changed? I have it set up and I know it used to work. But recently I noticed that emails might not be getting forwarded. So I sent myself an email and it was NOT forwarded to the email I had set up. I just now turned off email forwarding and then set it up again and typed the fo

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I’m having trouble accessing a few Chinese apps in Massachusetts as well

user_lx29wx

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13 hours ago

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severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

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I have double checked everything. It turns out I was wrong. Emails are being forwarded. It is only my test emails that don't get forwarded. Maybe emails won't be forwarded on to the same email address they came from. I'm sure

user_p322dt

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13 hours ago

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email forwarding

Has email forwarding changed? I have it set up and I know it used to work. But recently I noticed that emails might not be getting forwarded. So I sent myself an email and it was NOT forwarded to the email I had set up. I just now turned off email forwarding and then set it up again and typed the fo

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@XfinityCarolyn That link was absolutely no help. Xfinity WiFi DOESN'T appear in the list of available networks. Using the app does absolutely no good, since you can't connect to a network that doesn't appear in the available networks. I've tried h

user_i1csbj

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13 hours ago

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U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

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Internet Download, Upload, and Latency Speeds Consistently drop to below usable levels from 7pm till past midnight every day

I've been having an issue where the download, upload, and latency speeds consistently drop to below usable levels every night, and only during the night. I've gone through the AI chatbot troubleshooting steps multiple times and it constantly sends me a back on a loop of restarting gateway and tellin

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Your Home Network

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Wi-Fi

My WiFi is working on my devises except my main tv it will not connect. I thought it may be the tv but it connected to my phones hot spot and worked perfectly and my I pad hot spot . I have rest the router and the tv I unplugged router and powered it back on everything connecting except the main tv

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Your Home Network

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Nbc freezes

In Memphis, the local NBC station, WMC channel 5, freezes every few seconds on X1 or when streaming. No problem on antenna.

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X1

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Good evening @user_9fso3a and thank you for reaching out on our Forums with your issues connecting your MacBook to your NOW WiFi Pass. While we do have limited access to NOW accounts on this platform, we are happy to help troubleshoot. To confirm, ar

XfinityAlyssaA

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14 hours ago

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NOW wifi Pass MacBook not connecting. No splash page.

The login page does not come up, force redirect will not work. Forget network and restart will not work on their own. If I call the number no one can help. Seems like NOW wifi pass has no NOW wifi pass department. I talk to people online and they dont know how to work with NOW Wifi Pass. This only h

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@user_bq8p6d any update on this issue? I am having the exact same problem. Fixed for a minute with bridge mode but that didn’t resolve the spikes.

user_yb3ehk

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14 hours ago

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Terrible latency spikes every night and randomly throughout day.

Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This

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Not reaching advertised upload speeds

How yall doing, so I’m running Hitron coda56 to UniFi cloud gateway max, paying for 2gig down 200mbps up and getting full 2 down but only 80 up. Tech support hasn’t been helpful at all, does anyone have any suggestions?

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Your Home Network

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NOW wifi Pass MacBook not connecting. No splash page.

The login page does not come up, force redirect will not work. Forget network and restart will not work on their own. If I call the number no one can help. Seems like NOW wifi pass has no NOW wifi pass department. I talk to people online and they dont know how to work with NOW Wifi Pass. This only h

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Your Home Network

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@user_121234 I am going to lock the other thread you started [you should not have started this one] since @XfinityKam has now responded to you.

Again

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14 hours ago

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The xfinity agent messed up on their end. Anyone else having the same problem?

The xfinity agent messed up on their end. Anyone else having the same problem? How do you get it corrected?

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Network Enhancement

Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this

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Your Home Network

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Hello user_i666jc, thank you for coming to our Xfinity Community forums. We appreciate you are trying to help your uncle and make things easier for him. We will do our best to help you both. You can find multiple methods of blocking chan

XfinityJeffB

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14 hours ago

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Hide channels when scrolling

Do NOT answer this by saying channels can be hidden using guide. Is it possible to hide channels so that they are not seen when using the up/down channel button? I already have a simple remote so that my uncle with dementia only has to deal with changing channels using channel up/down. However he ha

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Hi there, this post is exactly what I’ve been struggling with for the last two months. I have the exact same issues and have tried the same resolutions. I just connected to a new ethernet hoping it would fix it—no luck so far. Commenting so you know

user_rnbugt

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14 hours ago

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New router causing irregular connection with Steam and browsing

I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou

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I’m seeing the same issue in Boston on Xfinity as well. It’s not limited to one site. A wider range of China-based services seems affected on my end, including multiple Chinese websites and game-related servers. Some sites load extremely slowly, and

ZCF

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14 hours ago

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severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

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I did send a private message. It was never answered. This is really disappointing

user_q74r9c

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14 hours ago

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Apple TV sign has an endless loop

For months when I try to use Apple TV on my tcl google tvs, I use the QR code or the log in website, enter my credentials only for the tv to reload to the original screen with a new code. I am told this is an Xfinity issue. I have restarted my tv, my WiFi, cleared caches, data, deleted the app, rest

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Hello user_9pw2c0, thank you for reaching out to us in our Xfinity Community forums. We are happy you are here and also happy to help. This will require getting into your account to assist; but should be reasonably easy to fix. If you wo

XfinityJeffB

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14 hours ago

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Mexico Pass

I have asked 3 times to have this removed, and also to have a credit for March because it hasn’t been removed. How do I escalate to someone who can be sure the Pass is removed.

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