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how can i cancel service?
ive moved and need to cancel my internet service. i am getting nothing but run around by an AI chatbot
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Sign-In and Account Management
@user_151glh were there any recent changes that could have triggered this issue with the Stream app? What is the manufacturer of the TVs that are using Fire TV? Are you using an Xfinity TV subscription or another product like NOW TV?
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Closing old post.
No longer have an email account all my emails have been deleted.. Yahoo transfer hasn't been updated have confirmation
Have confirmation codes from Xfinity and Yahoo no results about the confusion.
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Sounds like we need to take a deeper look at your account. heron506 please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Sta
Voice Service
After a weeklong vacation I came home to no phone service - no dial tone and cannot make calls, and there is power to the phone. I tried all the troubleshooting tips, even tried a new phone. I think that my service was accidentally shut off. Can this please be checked?
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Can't see any numbers, but it is plugged into the port on the left side. I have tried unplugging the cord, unplugging the whole machine, unplugging the extensions. There is power to the phone, but no dial tone.
Voice Service
After a weeklong vacation I came home to no phone service - no dial tone and cannot make calls, and there is power to the phone. I tried all the troubleshooting tips, even tried a new phone. I think that my service was accidentally shut off. Can this please be checked?
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Hello @user_4h3fu8 Are you getting notifications regarding service interruptions in the area? When it is related to an area wide interruption steps to check that can be found here. https://www.xfinity.com/support/articles/check-service-outage
My xfinity service keeps going out every two weeks
Why is my xfinity keep going out every couple of weeks? My signal is excellent!
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@user_yhldgt Thank you for taking the time to reach out to us here on our Xfinity Forums. Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest v
NFL Network Blackout
When are you going to credit customers and reduce prices die to the loss of NFL Network and Red Zone?!
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NFL Network Blackout
When are you going to credit customers and reduce prices die to the loss of NFL Network and Red Zone?!
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Customer Service
I appreciate your input and I’ll give it a try at some point. Will update you on the results. Thanks
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Yes. We need the ability to use our own equipment or bridge mode.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Hi there. Please feel free to let us know if you need any additional assistance with this matter.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Well that's a very vivid image, @user_849r4d. I know The Pitt is a pretty intense show, and it's best enjoyed when you can get really immersed. Interrupting that would cause quite a poor experience. There are a few other troubleshooting methods liste
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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The error comes up when I log into xfinity stream, I don't get the option to pick a channel to watch. I just see the annoying three dots. On both tvs.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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That is great to hear @user_g020qd. Was there anything else we can help you with?
Peacock Unlinked
I am a diamond member and was receiving peacock at no charge. About a week ago I changed my plan, and it will not link up to my TV. It says active and when I go to peacock and enter my email address it says that email is already on file. All it does is want me to choose a plan. I think when the new
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I've been out-of-town and now catching up. I will need 1-1.5 hours set aside to make the call.
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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I had the same issue. I was trying to watch The Pitt for the first time and the constant buffering made me want to stick ice picks in my eye balls. Then it kicked me out telling me that I was off line. I did a speed test and like in their stupid com
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
Question
Was able to fix it. I put in another email, and it worked. Thank You.
Peacock Unlinked
I am a diamond member and was receiving peacock at no charge. About a week ago I changed my plan, and it will not link up to my TV. It says active and when I go to peacock and enter my email address it says that email is already on file. All it does is want me to choose a plan. I think when the new
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Good morning @user_151glh, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity stream app, as someone that uses the stream app exclusively, I
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
Question
Thanks so much for reaching out, @user_xc895s I’m really sorry you’re having trouble sending emails from your iMac. I know how frustrating that can be, especially when you need things to go out quickly. Have you had a chance to double-che
XfinityRichard
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6 hours ago
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Mail
I am unable to send mail from my iMac computer. My Email addresses are [Edited: "Personal Information"]
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