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my iPhone is locked to Xfinity but it has been paid off.
Could someone please assist me to be able to change carrier.
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Devices
When does it start working with the wifi please keep me updated please and thank you 🙏
Please I canceled it can I get a extinction I didn’t I’m getting money for it so I can pay it
Please help I’m getting paid at work for it so I can get it on please give me a extinction
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Hi there @user_5tfulq Thank you so much for reaching out on our Xfinity Community Forums about your service issue. I'll be happy to assist. Can you confirm when did you first start experiencing this issue?
Live Oak Savannah
Today my internet went out with no explanation. I’m really tired of the terrible experience I receive as a customer and will be switching providers like all my neighbors. I’ve been loyal for over 20 years but service is horrible and I’m done. You must not know how terrible your brand reputation is b
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Is it possible for another gateway to be sent to me? My wife works from home and returning the unit during working hours would cause her heartburn since she wouldn't have her necessary wifi connection for a while.
Device needs 2.4 Ghz connection but gateway won't provide one
I bought some LED string lights that required their control box to make a 2.4 Ghz connection to the XB8 Gateway supplied by Xfinity. It wouldn't connect, no matter what was done to get this connection. I have other home automation equipment that also requires a 2.4 band connection, and that does wor
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Yes I’m requesting a bill extinction
Please I canceled it can I get a extinction I didn’t I’m getting money for it so I can pay it
Please help I’m getting paid at work for it so I can get it on please give me a extinction
Question
Live Oak Savannah
Today my internet went out with no explanation. I’m really tired of the terrible experience I receive as a customer and will be switching providers like all my neighbors. I’ve been loyal for over 20 years but service is horrible and I’m done. You must not know how terrible your brand reputation is b
Question
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Customer Service
Hi there @user_pjt9tr Thank you so much for reaching out on our Xfinity Community Forum about your billing concerns. I'll be happy to assist. Are you requesting a billing extension?
Please I canceled it can I get a extinction I didn’t I’m getting money for it so I can pay it
Please help I’m getting paid at work for it so I can get it on please give me a extinction
Question
@XfinityAmandaB Hello, Is it still possible to obtain a XG1v4 hub and three XiD companion boxes? I was recently sent four Xi6 boxes but would like to remain wired for my connections (I have not connected these yet). Is there another way to ensure I
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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Please I canceled it can I get a extinction I didn’t I’m getting money for it so I can pay it
Please help I’m getting paid at work for it so I can get it on please give me a extinction
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Billing
The reason we ask is that when a payment arrangement is done, it involves scheduling a payment. The payment will go through on the date selected, even if an additional payment is made. This is not the same as autopay, but it does have a similar outco
Payment arrangement
I made a payment Arrangement for my past due of $50.00 which i paid before the date. Which should have cancelled out that arrangement, They took $132.00 out of my bank account yesterday all the money I had. I also want to mention I do Not have Auto Pay. My bill beyond all this isn't even due yet. Of
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Thank you for reaching out and letting us know the steps you've taken so far, @user_fec735. We'd be happy to take a closer look at things if you're still experiencing problems! Could you please send our team a direct message to continue? How to sen
Xfinity App is not Showing my Gateway
The Xfinity gateway does not show in the Xfinity app under devices on the WiFi tab. I have unplugged the gateway (XB7) for 20 minutes, uninstalled the Xfinity app, power-cycled my iPhone, and re-installed the app. The only device on my list continues to be the x1 box. I am unable to manage the gatew
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Hello, user_cbtnxz! Thank you for reaching out and for your questions regarding the XB10. I completely understand how important it is to have reliable, high-performance WiFi. Especially with so many devices connected at home today. The XB10, Xfinity&
Xb10 modem
Im trying to find out if my adress and plan qualify for the new xb10 and if so how I can acquire one.
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@XfinityKam Hi - nope, checked the Spam folder and it's not there. I never received any email from support@xfinitywinners.com; only a notice in-app. ...I am thinking that the email was never sent out in the first place, as the domain is actually do
Minions & Monsters VIP Complimentary Tickets - Date Not Listed
Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l
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Cancel service
I shouldn’t need to call someone or go to a location to cancel my service. Why are there so many hoops to jump through?
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Customer Service
user_7wqzbh Hello, are you still having issues resetting your password?
Help to reset Comcast email password
I recently changed cell phone providers. My email account “[Edited: "Personal Information"]” now says enter IMAP Comcast password. I’ve had this email address for sometime even though I no longer have Xfinity/comcast as a TV, internet, cell phone provider due to moving across country. I was able to
Question
Yes I had only manual payments always.
Payment arrangement
I made a payment Arrangement for my past due of $50.00 which i paid before the date. Which should have cancelled out that arrangement, They took $132.00 out of my bank account yesterday all the money I had. I also want to mention I do Not have Auto Pay. My bill beyond all this isn't even due yet. Of
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It continues to throw errors. Time Priority Description Fri Jun 26 14:18:35 2026 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Info
Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
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need to change credit card payment
user_7m1rk3
commented
10 hours ago
to the conversation:
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1
Credit card change
Need to change credit card on auto pay
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