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Being charged after cancellation
I cancelled my internet service on March 10, and called back 2 more times after that when i realized my service was not cancelled. on March 10th i was told i would get a $50 refund. I even got an email stating they cancelled the service. However i guess they didnt cancel it correctly, so a few days
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Your Home Network
Activate Peacock
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe
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Customer Service
user_evjlgr, Hi there! Thank you for reaching out. I can understand how important it is to keep your Internet Essentials service active, especially while you’re awaiting a pending disbursement and don’t currently have a working phone. You
Urgent: Payment Arrangement Extension - Federal Whistleblower Case.
I am requesting assistance with a payment arrangement extension for my Internet Essentials account. I have a state disbursement pending but no working phone. Please invite me to a Direct Message to discuss account details.
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A question about the 50+ Channels TV program
This is not really a question. Rather it is a comment on Xfinity's inconsistent feedback on why I am charged an extra $10 for the 50+ channels TV program I signed up for in early March 2026. I did the signup with a live associate via phone, knowing that the 50+ channels TV program would cost me $80/
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Billing
user_xvev19 We don't have access to NOW service information. You would need to reach out to the Xfinity Assistant via this link: https://www.xfinity.com/support/now
Now mobile Account number
I'm trying to get my now mobile account number, I tried to get it in the app,the pdf won't load
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Cancel my service now
I have already signed up for internet service with a new company. Please cancel my internet service.
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Customer Service
user_8r68e9 Thanks for creating a post. Can you provide more details on what issues you are having or what you are experiencing?
Can't Access my Email [Edited]
Why can't I access my email???????????????? [Edited Subject to remove personal information - email address]
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Right to the point! Moving me to yahoo email without warning was despicable! We were sold out by the Xfinity/Comcast Corpos for more money. And you will never see any of that money applied to reducing your service fees. Comcast email was perfect the
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_cn6xao Thank you for making us aware that you're having issues activating your steaming accounts via Forums. I'd be more than happy to help find a solution to this problem you're experiencing. Can you please elaborate on what happens when you g
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
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Now mobile Account number
I'm trying to get my now mobile account number, I tried to get it in the app,the pdf won't load
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Customer Service
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
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Sign-In and Account Management
Urgent: Payment Arrangement Extension - Federal Whistleblower Case.
I am requesting assistance with a payment arrangement extension for my Internet Essentials account. I have a state disbursement pending but no working phone. Please invite me to a Direct Message to discuss account details.
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Billing
Yes how do I do that. I don't like Yahoo mail either.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello, @knowcom thank you for reaching out over Xfinity Forums. I completely understand where you're coming from looking for clarification and assistance when it comes to a billing concern. We typically put notifications of when promotions are ending
Wrong billing amount
My issue is the $377.18 bill that I was charged for internet and tv services. I used to work for Comcast, and when I retired part of my retirement deal was to continue my employee rate for three years (thank you!). I called Comcast in December just before that period ended, but the guy I spoke to co
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Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hello, @user_nqmz4l Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2.
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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Roberto with Executive Resolutions will NOT answer his phone
I have been trying to get in touch with Roberto in Executive Resolutions for over a month. He emailed me and I just saw 1 voicemail from him. How do I actually talk to him about a a Better Business Bureau complaint that I filed? This is in regard to Xfinity’s failure to honor and apply apromotional
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Devices
user_2z1ejp we can take the right steps to help with the locked phone since it's paid off. We'll just need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Sup
Locked phone
I had an issue through xfinity, but they paid both phones off.One is still locked in can't be used.What method do I need to take to have this phone unlock.
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user_x8gcag If you have been able to configure IMAP on your iPhone, the folders should sync over to match your Comcast.net email box online. I would recommend toggling the 3rd party email program setting off, and back on in the email portal. Then res
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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user_8n6fy8, Hello, and thank you for reaching out to Xfinity Support. I am sorry to hear you have gone with a new company, but I would be happy to help. Please send us a direct chat message with your full name and complete service addres
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Cancel my service now
I have already signed up for internet service with a new company. Please cancel my internet service.
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