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Good evening, @user_hkjhi5! Thank you for reaching out to us! I can see why this would be frustrating, especially after replacing the TiVo. With CableCARDs becoming end of life (EOL) on 10/24/24, existing CableCARDs can continue functioning in the de
I have a cable card that worked with an old box
But I had to replace the TiVo and move the card over. Now I get a V58 message with channels not subscribed. SN: [Edited: personal information]
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No error code, but after trying a few easy fixes (that didn’t work), I discarded then reinstalled the app and it is working fine so far.
Trouble with Xfinity app?
Is anyone having issues (as of 9/25/2026) with getting the Xfinity streaming app to work through their Roku? Our app had beeen working fine until this morning.
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Thank you for reaching out to our team about that equipment issue after that storm. I will be happy to look further into any issues with your service from our end. In order for me to do that I will have to ask you to send me a direct message with the
Line equipment going bad after lighning strike
About 4 weeks ago, we had a bad lightning storm here. It hit a line somewhere real close and came in thru the cable coax, not the electric wires. I have everything except the coax surge protected. The surge fried my Ethernet splitter and my modem-Wi-Fi combo. I got a new XB8 gateway from Xfinity and
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I been having an issue
Every phone I ever fianceed I paid off and I been took with 14 pro max to long I want the 18 pro max I been calling and calling I never missed a payment ! I been with this company for years ! I need a new phone bad before this phone stopped working ! It’s really out of date !
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Devices
I got a response from xfinity Richard asking to send me a,verification code.
Complaint
My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said
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I did send it to Xfinity support. but I went to the store and got a new modem. The internet is working. Hopefully the problem is solved.
Complaint
My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said
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i want to make a complaint
I could not get a cable tv signal. I called Xfinity and went through the automated assistant. It said that if the restart did not solve the problem, they would connect me with a human agent. Instead, they kept sending me texts with links I could not open. How do I get to a human being who can help m
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Channels and Programming
Hi there @user_8iecwb, thanks for taking the time to reach out. Are you sure you set up a payment arrangement and not a scheduled payment? A scheduled payment is just a payment set for a specific date but doesn't protect your services, a payment arra
I had a payment arrangement set up which said it would keep service on through 9/30 but today my services are off.
I had a payment arrangement set up which said it would keep service on through 9/30 but today my services are off. Confirmed the payment Arrangement is still set up but no services
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@user_xgi5z3 I just sent it. Can you verify that you received it please? Make sure you sent it to Xfinity Support.
Complaint
My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said
Question
user_h8xmsj Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary •
Subject: 4th Line Stuck on "Ready for Setup" After Porting from Verizon (eSIM Glitch)
Hello, I recently transferred a 4-line family plan from Verizon to Xfinity Mobile. Three of the lines moved over perfectly and are fully active. The fourth line is having a strange billing/system glitch. The physical device—an iPhone 12 using an eSIM—is fully functioning on the Xfinity network. It c
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Hey
my name is Darnell Ballard. I have gotten a ring camera today and it’s not working as it should the doorbell rings, but I don’t get it. I don’t receive it on my end
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Devices and Equipment
We had added on items to my home security system. I approved it/agreed. Then we go disconnected. I need help please.
Home security
I need help with adding on home security. I was chatting with someone and we got disconnected.
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TVs in my house are severely pixelating
All of the TVs in my house are severely pixelating and breaking up. We already replaced the cable box and it did not fix it. I need the incoming signal levels, outside line, connections and splitters checked.
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Customer Service
Home security
I need help with adding on home security. I was chatting with someone and we got disconnected.
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Customer Service
Removed promo credit
Traded my phone in and received 1100 credit over 24 months . They cancelled my promo and now charging me 50/mnth for phone that i traded. Biggest scam .multiple calls and agents. Been with xfinity with mulitple lines and internet as well as other family members switched from me. Would stay away from
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Devices
user_rzs1hl, Thank you for reaching out and creating a new post. I hope you are doing well today. The guide data is provided to us by the network, so we don't adjust the listing unless directed. Have you done any troubleshooting so far, like reb
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PBS Channel listing inaccurate
The WETA, WETA-UK, and MPT channels in the Xfinity TV guide online listing are showing the wrong show names. The shows being broadcast do not match the shows listed for the selected time.
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