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No channels appearing
It has become an issue and happens very often that when I go into Xfinity app on tv, no channels appear nor any other information on the home tabs. How do I fix this. All other apps on our tv work
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Xfinity Stream Website
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Poor quality
I’ve never in my life had such a bad experience with a WiFi company. moved from Long Island where I had Verizon WiFi to Connecticut, mind you I work from home in the medical field so it’s very important that I have good quality WiFi, EVERY DAY since I moved in I’ve had an issue with my WiFi, every d
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Not able to pay bill online
I was getting a message that I had to pay my bill in person when trying to pay my internet bill. started calling arounnd April 14th talked to at least 25 people over the course of 3 weeks with no fix one person said my account had a block another said I didnt. One person removed my payment method fo
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Billing
On Demand Access to Scripts Blackout of US Marshalls
How do I get access to a series of a show I recorded? The episodes during the scripts black-out just show the banner about the dispute.
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On Demand
Testing broken image issue
Hello, I want this offer, how can i take advantage EDIT of it?
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Home Phone Features
user_zfkwsv We can definitely do that. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: C
VPN and Wifi
Hi! Ive been having issues with my home wifi for the last 6 months since my IT updated our security and now requires me to be on a VPN. I’ll have 3-10+ connection drops throughout the day that all last about a minute or more, which signifigantly impacts my ability to do my job. All of the other devi
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@user_qm399f Thank you for checking the spam folder for those missing emails. Can you tell me how you are accessing your email? Is it with a third party email client, Yahoo mail, or our webmail client?
eBill notifications being blocked by Comcast Email Spam Filter
eBill notifications from [Edited: "Personal Information"] (Highmark BC/BS of WV) are being blocked by Comcast Email Spam Filter. Last eBill notification was received at end of February, 2026.
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No, notifications are not being sent to my spam folder.
eBill notifications being blocked by Comcast Email Spam Filter
eBill notifications from [Edited: "Personal Information"] (Highmark BC/BS of WV) are being blocked by Comcast Email Spam Filter. Last eBill notification was received at end of February, 2026.
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No, they are not being sent to a spam folder.
eBill notifications being blocked by Comcast Email Spam Filter
eBill notifications from [Edited: "Personal Information"] (Highmark BC/BS of WV) are being blocked by Comcast Email Spam Filter. Last eBill notification was received at end of February, 2026.
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Hi user_fngf0j! Thanks for joining our Xfinity Forum. We appreciate you taking the time to reach out to us regarding this billing concern. We're so happy to have you as a customer, but I am saddened to hear about your negative onboarding experience.
Early termination fee
My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b
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Scammed by NOW Mobile
I made a post a few weeks ago about making 3 payments (2 through cashapp, 1 though paypal) to now mobile because they claimed they weren’t receiving the payments. I ended up contacting them after being told i’d be contacted and never was. I was able to make a 4th payment through paypal which went th
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Billing
My Mobile Service has been cancelled without my permisson
I have just recently switched carriers from Spectrum to Xfinity. I have not even had the service 2 days before my phone service has been cancelled. I am furious. My beloved phone number that I have held for over 20 years is now lost. This is completely unacceptable.
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Network
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
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Customer Service
@user_64x8qq I appreciate you answering all the questions, it is helpful. At this point I'd like to investigate the account further, and will need to gather some information we don't want here in our public conversation. Could you please send our te
Unable to link Peacock Account
I recently moved and Peacock is saying I already have an active subscription and I cannot activate through Xfinity. When I try to link it, I get an error message.
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That’s correct. I used a new email account that previously was not associated with a peacock account.
Unable to link Peacock Account
I recently moved and Peacock is saying I already have an active subscription and I cannot activate through Xfinity. When I try to link it, I get an error message.
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user_64x8qq Appreciate the details! When using the different email, it was successful in allowing you to get things associated for access to Peacock? Thank you very much for hanging in here with us through this process.
Unable to link Peacock Account
I recently moved and Peacock is saying I already have an active subscription and I cannot activate through Xfinity. When I try to link it, I get an error message.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Early termination fee
My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b
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I too am having problems, specifically expanding the left column which contains folder and sub folder names that are longer than a dozen or more letters, also when I rename folders so they fit - the renamed folders do not stay renamed. Nobody at Xfi
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Not able to pay bill online
I was getting a message that I had to pay my bill in person when trying to pay my internet bill. started calling arounnd April 14th talked to at least 25 people over the course of 3 weeks with no fix one person said my account had a block another said I didnt. One person removed my payment method fo
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