Xfinity Community Forum

Damage from buried cable

I recently had an Internet line buried and now there is a constant wet spot in my yard right in the path of where the line was buried.

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Customer Service

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Local store in Manahawking NJ rt 72 two staff members one rude and requires additional training while the second more concerned about booking their sale credit not considering me a customer. I have been a customer/client since 1999 for home TV, internet and until recently lan line service. Along wit

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Customer Service

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Tcalg Hey there! Have you tried to restart your cable box to see if they return afterward?

XfinityNatalie

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13 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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Hi there, @user_dtgz5z ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I totally get your frustration I understand how important Internet service is nowadays. Please be assured

XfinityRichard

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13 hours ago

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Worst Experience ever

WORST EXPERIENCE IVE EVER HAD. No way to contact xfinity. Outage was at 10:40pm and won’t have service until 8:30 pm next day. they should be ashamed of themselves. No tornado or power outages and I don’t have wifi for almost 24 hours. they are a joke and scam. Will be going to any other provider AS

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Same issue here no one can seem to help me

user_2z5jtm

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13 hours ago

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apple tv subscription not activating

The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a

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I'm still not seeing them on TV with an X1 cable box.

Tcalg

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13 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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Complaint Regarding Unauthorized Credit Inquiry

Dear Xfinity customer support team, I am writing to formally protest an unauthorized hard credit inquiry made on my account during a recent customer service interaction. I understand that I am eligible for one unlimited mobile line as a complimentary service with my home internet. However, after che

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Plan

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Greetings, user_9ut9ih! I appreciate you posting on our XFINITY Community forum. This is never the experience we want for you to go through. We understand helping family is important, and it is vital for your Internet to work at all times. We do not

XfinityNatalie

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13 hours ago

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Horrible customer service

Called xfinity customer service and the service representative that I spoke to was no help at all just kept trying to put us on a promotion I said it multiple times I dont want it and I would like my mother's internet fixed please and he kept going back to her internet speed and the promotion when I

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The question I believe was how much would it be to upgrade Disney+/hulu to ad free?

user_9gbkf7

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13 hours ago

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hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic

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@XfinityRichard ok, I just sent that dm. I am on my phone now and will look out for the text message. Who do I give the code to once I receive it? Do I post it here?

user_qg82e6

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13 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Great, @user_qg82e6 I do apologize to send us a DM you can do the following. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity

XfinityRichard

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13 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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@XfinityRichard you don’t show up as someone that I can DM.

user_qg82e6

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13 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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@XfinityRichard hi, you can send it my cell phone number on file. I’ll send a DM now.

user_qg82e6

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13 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Hi there. @user_8611my Thank you so much for reaching out on our Xfinity Community forum about cancelling our now WIFI pass. I'll be happy to assist. To cancel the NOW WiFi Pass, you can use the link provided in the payment re

XfinityDemetrise

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13 hours ago

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I want to cancel my now wifi

Hello I only needed that pass one day and it keeps charging me can you please cancel it

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I do apologize, @user_qg82e6 I can make sure there is no payment block on your account since you are not able to make payment even through the IVR automated payment system. Can you please DM your full first and last name along with your full service

XfinityRichard

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13 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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XB10

Xfinity finished updating my area for symmetric speed months ago. How do I find out when I can get an XB10?

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Customer Service

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I want to cancel my now wifi

Hello I only needed that pass one day and it keeps charging me can you please cancel it

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Customer Service

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Thank you for reaching out to our team. The antivirus protection is part of the advanced security feature of the service. If you open the Xfinity app, then go to the security tab, choose and choose the advanced security option you can verify that the

XfinityJohnG

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13 hours ago

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How do I find my anti virus protection from Xfinity?

I don't know where to find my Xfinity anti virus protection. I need a malware check. My Windows software is all up to date.

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This is still an issue. After you dropped my service from my watch (no idea how long ago) I’m trying to do the stand alone process now and it will not activate on TWO watches. Do better and fix this issue!!! Your company is terrible!

user_c3g16s

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13 hours ago

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I can’t activate my Apple Watch

I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software i

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@XfinityRichard I think I’m going to need whatever you all did to fix things for this user as I’m having the literal exact same problem: https://forums.xfinity.com/conversations/billing/youll-need-to-make-a-payment-in-person/69bc07ad58321463f4415007

user_qg82e6

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13 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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