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How do I suspend service?
I'm leaving for Canada on April 22nd. And we'll return November 1st.
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Customer Service
I will be just as upset if one of my favorite channels was temporarily removed. Please understand that we do have all intentions on having this matter corrected as soon as possible. We are working hard to bring you back one of your favorite networks.
Extremely Upset
We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my
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Fox 13
This is completely unacceptable. Stating that a resolution can't be reached to to increased costs is absurd. For as much as we pay for your services monthly you should keep your subscribers happy and reach a deal before we lose our channels. Comcast/xfinity should just eat the higher cost for these
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Channels and Programming
I am also extremely upset and have been a customer for over 26 years and my favorite shows have now been dropped. I am going to cancel my cable service. This is ridiculous for the price I pay
Extremely Upset
We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my
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Charge for Xfinity stream box
I have been charged $120 for an Xfinity Stream box after it taking months to get Xfinity to cancel service. I asked at the time what I needed to return and they said the modem only. Now, I have a bill and can't locate a streaming box anywhere. Not sure if the previous tenant tossed it or took it. $1
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Your Home Network
Eliminating our programs is doing more harm than good for comcast. You say you're losing customers then do something stupid to guarantee losing customers. 🤬
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Billing
I need to pay the final bill on my Mobil cell account but I can’t sign in because I no longer have an account- I was told it would be paid via my credit card- it wasn’t- how can I text with a live agent and pay my bill? I don’t need my $30.02 bill going to collections- is there an email
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Plan
DOMINOS PIZZA
YOU GUYS GAVE ME A DOMINOS PIZZA $10 GIFT CARD. i AM TRYING TO USE IT AND IT SAYS THERE IS A PROBLEM WITH THE GIFT CARD AND IT WONT GO THROUGH. CAN SOMEONE HELP ME?
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Plan
Excellent, I am very glad to hear that worked for you. If you ever have any other question or concern we are always happy to assist you from here.
Xfinity Advanced Mobile Security
How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, bu
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@XfinityJanelle Thank you so much for the link and information. I've turned it off and this time it seems to be staying off. The info was very helpful. Thanks again for your reply.
Xfinity Advanced Mobile Security
How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, bu
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Hello @jubane, our team responds to all post that are filtered into our care team ticket system. Would you be able to describe the issue that you are facing further? When following the instructions in the How to return your Xfinity equipment article,
unable to print return label - please answer why not
Hello, this issue appears repeatedly in the forums. I looked through a few answers and nothing is stated about the cause of the issue. I am not looking for a solution, I am looking for a root cause of the problem. Is disabling printing from email an intentional choice? If not, is a solution being wo
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I understand where you're coming from, and while we cannot guarantee that it will be granted, we can create a ticket to have your request reviewed by the XM Corporate Escalation Team. Please send our team a direct message with your full name and prev
Moved out of service area
I moved out of the service area and need help with a standalone fee waiver.
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Yes, I completely agree. They get my $10.99 extra every month but I get shorted one episode.
Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers
I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch
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Hello @Carlitosworld You have 14 days from the date your device is delivered, or you buy it in-store to return or exchange it. For accessories, you have 30 days from the purchase date. Details are covered here: https://www.xfinity.com/sup
Return a financed phone after the 14 days
I have a financed Samsung galaxy s25 ultra from xfinity mobile, it's been more than a month I have the device. It is in perfect condition. Can I return the device?
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@user_3b372k maybe so but you can't watch it on your TV with an Xfinity box unless you upgrade your plan with Xfinity to include it. Oh, and you can only get it with the most expensive package. MLB doesn't tell you that either when ordering through
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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redkomrad Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service a
Large Number of Uncorrectables on download channels
Symptoms: Large Number of Uncorrectables on download channels. Download mode switches from Docsis 3.1 to 3.0 intermittently Upload mode is always Docsis 3.0 CM: Arris SB8200 Standard Specification Compliant Docsis 3.1 Hardware Version: 6 Software Version AB01.02.053.05_051921_193.0A.NSH Cable Modem
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user_tux8ig Welcome to our community forum! Thank you for reaching out so we can help you set up your seasonal plan for Xfinity services. Have you tried following these steps to set up your seasonal plan online?
XfinityEmilyB
commented
17 hours ago
to the conversation:
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I would like to go to seasonal plan. May 1 2026 to October 1 2026
I would like to go on seasonal plan beginning May 1 2026 -October 1, 2026.
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