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Thank you for taking the time to reach out to us and explain what happened @Afroza. I’m truly sorry you’ve had to go through this. Receiving an empty box instead of your new iPhone and then getting no updates after submitting your documen
Horrible Customer Service
I ordered a new iPhone nearly a month ago and believe it was stolen either at the warehouse or during transit with FedEx. I received an empty iPhone box upon delivery. I promptly submitted all required documentation to Xfinity Mobile and filed a claim (Claim #[Edited: "Personal Information"]). Despi
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There is no icon in the upper right corner of the page. I can find no way to chat. I need to cancel my service.
cancel service
I need to cancel my service since I have moved. Where I live, the old place had a contract with xfinity. The new place has a contract with another company so I need to cancel this service and there is NO option to cancel service -- only move it. This is a deceptive tactic and I will be reporting thi
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There is not chat button on the top right
cancel service
I need to cancel my service since I have moved. Where I live, the old place had a contract with xfinity. The new place has a contract with another company so I need to cancel this service and there is NO option to cancel service -- only move it. This is a deceptive tactic and I will be reporting thi
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I’m having the same issue with Xfinity and Teams. Teams in the only program that has issues on my new Xfinity internet. I didn’t have problems on ATT nor Verizon. This is the same laptop. It’s on my work computer so I don’t have admin rights to clear
Microsoft Teams calls Temporally disconnect only on Xfinity network
I'm experiencing ongoing issues with my internet connection during Microsoft Teams calls. Whenever I am on Microsoft Teams, I'll be on the call and suddenly get the message "hold on, we're trying to reconnect you" it only lasts a few seconds but enough to miss people speaking. It happens both on and
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Thank you for confirming that you are accessing it through Xfinity On Demand Free Action Movies @sl60. Are you experiencing this issue with any other titles? I also see that you stated you contacted the other channels. What information did they provi
Wrong movie loads
I've been trying to watch "Survivor" starring Pierce Brosnan on the On Demand Free Action Movies channels and no matter which streaming plat form I try (Xumo, Pluto, etc.) it loads a war movie instead. I've contacted these channels and they just pass the buck. Perhaps Xfinity can do something on its
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Same problem here. It's been about a week since all the On Demand expiration dates have disappeared. Movies that had expiration dates no longer have them. I checked here to see if there was any news.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Hey there, user_v5zy01! I'm here to help! While we aren’t able to fully delete profiles, we can block your profile, so it functions the same way from a visibility and access standpoint. If you’d like us to move forward with blocking your
Forum account not wanted
I created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to unsubscribe option that I can find. Thank you in advance!
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Do you happen to live in NE Portland? There's like 100-500 of us in a neighborhood who are having the same exact issues. I am at my wits end, I'm about to just cancel my service after 8 years of being with them. I don't want to, but this kind of serv
Ongoing Service Interruptions Due to Neighborhood Construction
I am writing to formally complain about the ongoing construction work being performed in my neighborhood over the past 10 days. During this time, my Xfinity service has been repeatedly interrupted, resulting in multiple lost workdays. I work from home and rely on a stable internet connection to perf
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Activation
Can someone help me to activate the last phone on my list or transfer a number from the previous carrier to my account to that new phone that I have into my list?
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Customer Service
So here is an update...After 4 hours, three different technicians at my home, and a total of 30 hours waiting for a solution. I still have no access to the now new modem that has been installed...The three techs that were here tell me that the only
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
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user_ekwy9z Is this happening on a specific show on WTTW 925 or different ones as well?
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
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Not all DVR recordings appear available to stream on my iPad
Recently, even though I have re-synced the DVR I can only access for older recordings on my iPad
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Xfinity Stream App
Thank you for reaching out to our team. I will be happy to take a look at that situation and those prior escalations from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct messa
Xfinity rep did not add insurance to my new iPhone which I lost and NO ONE will help me
I have been with Xfinity mobile since 2023. Every phone I've had with them I've paid for Xfinity Mobile Care. On December 12, 2025, I upgraded to the iPhone 17 Pro Max and gave my son my iPhone 16. The sales rep was supposed to keep the insurance on the iPhone 16 and add insurance to the new iPhone
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Good afternoon, @user_ghal47! Thank you for being a Military family member! We appreciate you! I am sorry to hear about your line and am happy to further help. Please send us a direct message with your full name and complete service address to &ldquo
Military deployments order
I have been having a hard time regarding this issue on my phone. I have been talking to online chat and calling them but all of them is been giving me different answers and informations. I wanted to unlock the phone but they kept on declining it until I have to pay for it in full. Now the issue is m
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Hello @user_v0l66t, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We appreciate all the steps you have already taken to try to fix your DVR concern. If you could send our team
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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400 bad request on chrome
I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.
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Your Home Network
Hello @user_8x9xat, Was it a Comcast email that you would like deleted? If you do not log in to a comcast email every nine months it will automatically be permanently disabled.
Delete email address after cancelling xfinity services
For personal security, I want to completely wipe out my comcast.net email address. I want it completely deleted so no more emails sent to this address will be collected. Please provide instructions for how to do this. The account has been inactive for more than 5 years, but it still collects spam, s
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My email is still not loading current emails since 1/29/2026 after taking the forwarding email link off.
Tbrown56
commented
13 hours ago
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email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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