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Moved from Email forum

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13 hours ago

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Where can I see my tracking

Haven’t got tracking for the equipment to arrive thought it’s say 3 pm today

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WiFi Motion no gear icon

I have no gear icon in the top-right corner of the WiFi Motion Live Viewpage in the xfinity app, so I can’t turn on notifications for motion. Why is there no gear icon??

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Urgent: Multi-day outage, two missed technician appointments

I’m contacting Xfinity on behalf of account holder [Edited: "Personal Information"] Internet service has been down for several days. A technician was scheduled September 12 from 1–3 PM and never arrived. Xfinity then gave a second window from 4–7 PM and promised a callback. No technician arrived and

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Statement

What exactly is the device I’m paying $25 extra for a month?

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WiFi setup

My modem is not recognizing

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Thank you for the update. What method are you trying, online through a browser, the Xfinity app, or both?

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Port out pin

Im trying to transfer my number but need my port out pin.

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Hello user_zwe4nj, thank you for reaching out here in our Xfinity Community forum, we appreciate you taking the time. As for the app differences, (just to be thorough), a few quick questions. Are the devices you have the apps installed on updated to

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Android vs iOS

I have a Samsung A52 G5 and a iPhone 15 with the Xfinity App installed. However, the information displayed is not the same. On the A52, when I navigate to the Devices page. I see all my Home network connected devices in the right categories. On the iPhone not so good. Two of my Linux PCs are listed

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Remote not working

I have installed new batteries, unplugged the cable box for several minutes, tried unsuccessful to reset the RX11 remote.

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XB10 2 Gig Not Getting Symmetrical Upload

Recently upgraded to 2 Gig service, got an XB10 everything working fine but only getting 250-300 upload. When I check my address all the plan speeds and broadband labels show symmetrical speeds. I've chatted with agents from Xfinity before but tier 1 agents have absolutely no idea about anything it'

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Thanks again for taking the time to reach out @user_0pcwwk! I'm glad I was able to get everything sorted out and working for you! If you need anything in the future, create a new post, we'll be happy to jump in. Thanks for being a part of the Xfinity

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Can I connect an ASUS RT-AX55 V2 directly to my Xfinity Fiber ONT/ONU without the XB7?

I have Xfinity fiber service with an ONT/ONU and an XB7 gateway. I am trying to completely remove the XB7 from my setup and connect my own ASUS RT-AX55 V2 router directly to the Ethernet port of the ONT/ONU. My current results are: ONT/ONU → XB7: Internet works normally. ONT/ONU → XB7 in Bridge Mode

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Recently purchased Xfinity Internet

I recently signed up with Xfinity for Internet, but the box they sent me use as a coax cable. We haven’t had coax in my area or even a line to my house in many years. We have fiber set up in our area and I’m not sure what to do now

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Hello @user_aeaigw, are you still having issues with your email?

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Email

Why can I access my email?

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@XfinityShawn​ Thanks Ive sent a message is this the directory for Tier 3 support? I am at the point of just canceling this has been an absolute nightmare.

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DPP Approval Disappeared After Xfinity Required Mobile Activation.... $0 Financing, Failed Credit Link, Misrouted Ticket

I need assistance from Xfinity Digital Care with a Mobile DPP/credit-screening problem that has not been resolved through phone, chat, retail store, or the existing ECM ticket process. I was previously shown approved Device Payment Plan financing and an available financing amount for an iPhone purch

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Got it, thanks for clarifying! To confirm, are you logged into the YouTube account that you linked to the service on your TV?

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NFL SUNDAY TICKET

Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do?

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@XfinityMatthew​ what if you are an existing customer

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Billing

Is there any assistance you offer to customers on snap?

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Cancel amc subscription

Cancel amc subscription

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Hello @user_tytzm9, and thank you for reaching out via our Xfinity Community forums, and for taking the time to share your experience with us.    I completely understand why this would be frustrating, especially since you specifically ask

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Billing Quote

Hello! On August 20, 2026, I contacted support because my bill had increased and was told my promotional price had ended. During that live chat, the agent offered a plan change at $80/mo and told me I would continue to receive my $10/mo autopay credit on my existing credit card. I specifically asked

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Missing Peacock Reward Tile & Activation Error (Platinum Member)

Hello, I am an Xfinity Platinum Rewards member. I missed the original 90-day window to activate the Peacock Premium reward, and the tile has completely disappeared from my Rewards Dashboard. I have checked the standard activation link (which says my account is "not eligible") and I have tried using

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