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cable utility box on my front lawn appears to have been damaged can hurt a child or animal
The cable utility box on my front lawn appears to have been damaged by either landscapers or neighborhood kids and there is now a large hole in the top cover portion that a child could reach into and grab the wires. I am worried someone will reach in and get hurt and it is on my property and I don't
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Downgrading my Internet
"I recently changed to the NOW plan. Peacock is active, but the Disney+ activation button is missing from my portal. I have already cleared cookies. I would also like to discuss moving to the 500 Mbps Price-Lock plan for about $50 to simplify my account. Please advise on next steps."
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Hey @Garthog , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Paramount + and Netflix. I would be more than happy to offer my assistance looking
Paramount+ is unwatchable; Netflix no volume
I recently started having issues with both Paramount+ and Netflix, both sporadic. Paramount Plus freezes, then goes to black screen when watching program. - Netflix has no volume on specific show - Peaky Blinders
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rammyghuman Thanks for reaching out to us today for help with setting up an install for your service at your new home. Congrats on the home by the way! I can certainly help set it up for you. Can you send us a direct message with your full name
schedule a technician
new construction home and I need to schedule a technician for installation. Equipment is on the way. Purchased plan already.
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user_dv42ur Hello there! We appreciate you reaching out to our Xfinity Forums regarding your equipment delivery. I can see how this would be a frustrating situation. I'd be happy to help you get replacement equipment. When you get a moment please sen
Starter package lost in mail
I signed up for Xfinity last week and ordered the starter pack with router and equipment. When I check the tracking status, it says it was delivered 2 days ago but I never received it. Usps didn't have any picture or anything for me to verify the delivery. I submitted a claim on USPS to report it, b
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You could try using a VPN service as a work-around and see. YMMV.
Cannot access Youtube without signing in
Starting the evening of March 12, 2026, I am unable to access Youtube on a laptop or mobile device unless I sign in to Youtube. I receive this message "Sign in to confirm you’re not a bot". This occurs only when I'm using Xfinity internet service; I have tested using AT&T and also Fidium, and do not
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
schedule a technician
new construction home and I need to schedule a technician for installation. Equipment is on the way. Purchased plan already.
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I have an outage they refuse to tell me the truth and wont fix anything until tues they said
Outage
I work from home at [Edited: "Personal Information"] . I had a outage on 3/12/2026 I Need documentation for work
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Hello @user_mtm4p9 You should have received a confirmation email after submitting the order within 15 minutes. If you have not received an email we could check on our end what we show for your address.
how can i check if i have 5 year price lock
I recently went to an xfinity store and they told me that they set me up with the 40 dollars a month, for 300 mb specifically for the 5 year lock deal, how can I confirm that this is the case?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
how can i check if i have 5 year price lock
I recently went to an xfinity store and they told me that they set me up with the 40 dollars a month, for 300 mb specifically for the 5 year lock deal, how can I confirm that this is the case?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Starter package lost in mail
I signed up for Xfinity last week and ordered the starter pack with router and equipment. When I check the tracking status, it says it was delivered 2 days ago but I never received it. Usps didn't have any picture or anything for me to verify the delivery. I submitted a claim on USPS to report it, b
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Xfinity loves to mess with your head
Why did I receive a new modem along with wifi extender? Can anyone explain this to me?
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Customer Service
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your slow Internet speeds. You are in the right place and we are happy to assist you. @user_7ogy87, are you on a wireless connection or hardwired to the modem?
Internet issues
My internet speeds are very slow. Less than 6 Mbps download and less than 20 Mbps upload. Drops are frequent. Speed tested several ways and all results are similar. XFINITY AI Assistant troublshooting process did not resolve issue. Considering changing ISP.
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user_bshl7p Good morning! Thank you for reaching out to our Xfinity Forums regarding your email. Did you by chance see what user @user_s23xm1 posted about a work around? Please let me know if that works for you.
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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XRE-03059...Again
Getting XRE-03059 on ESPN, local ABC station, etc. This has happened multiple times since mid-December. Often there's "no outage" and I'm gaslit to believe it's our stuff and then, magically, planned maintenance or an outage pops up and when that's completed everything works again! We haven't had an
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X1
We can absolutely take a closer look and help escalate this on your behalf, @user_0t39aa! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at t
open infinity box .
I have been trying to get an infinity box closed for over the past 6-7 months, there has been several technicians that have come out and looked at it. They all say that the internals are mounted to high and they can not close the top. They also say that because a third party installed it, they will
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@XfinityJeff Thank you, I saw other posts saying to message Xfinity Support and did not realize you have to be invited first!
Need to cancel pending order
I was trying to update my existing plan, but it created a new account number & pending order. I need to cancel the pending order
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user_q8ysqk Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Requesting Exception: Honors S26 Ultra Pre-Order Trade-In ($1,100) due to Medical Emergency
I am a long-time Xfinity Internet customer attempting to port two lines from Google Fi and Boost Mobile. On March 10th (the last day of the S26 pre-order), I had two Samsung Galaxy S26 Ultras in my cart with the $1,100 trade-in credit applied to my two Galaxy A12s. I was unable to finalize the purch
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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throttling / have proof
Xfinity charges $95/mo "1.2 Gig" + $28.99/mo payment plan while throttling to 70-294Mbps max (25% of paid speeds). Rep confessed: "Limited to 100mbps until old account paid" on NEW account (different name). Bills show "1.2 Gig" charged but "100Mbps included." Live tests prove speed test manipulation
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