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It has been a very long time now.
This is regarding Xfinity mobile. It has been over a month since they said I will receive the refund on my card and they have yet to fix the monthly bill. It's getting to almost a full year of service and I've been getting the runaround several times from the agents; promising a supervisor will call
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Plan
You are collecting our information for this program whether we participate or not. That is the reason I want to opt out because I don't consent to this data collection for the purposes of this program that will be sent to various 3rd party interests
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
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Overcharge without explanation
Xfinity overcharged me $30 on the month of January 2026, it doesnt even included how i came up with that amount. So I contacted them, they gave back $30 as a “credit” . surprisingly, the $30 amount is just carry over to the next billing cycle. So it all adds up. They never resolved this issue
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Plan
Has anyone been able to detect their Reolink Elite Floodlight WiFi with Xfinity's XB7 Gateway?
I've been unable to get my Android smartphone to detect any device through Reolink App. I have Reolink's Client for Windows installed on my tablet. I have split my Xfinity's XB7 Gateway into 2.4Ghz and 5Ghz, but I haven't adjusted any encryption settings, security blocks, permissions on my Android s
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Accessibility
Internet service suspended due to Xfinity employee error
My Internet service was suspended today even though an Xfinity employee called me yesterday and I made arrangements to pay on April 3rd 2026 and the employee insisting over and over my services would not be interrupted and not to worry
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Customer Service
Please delete or anonymize my forum account and remove my login acces
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Sign-In and Account Management
Printer HP Officejet 4630 can't connect
Hello, I was using FIOS router wifi and my printer was connected. When I switched to Xfinity, we agreed with Xfinity tech to keep the same credentials for the wifi so all the devices remain connected. Everything works well except for the printer that can't connect to wifi. I tried to unplug, new set
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Your Home Network
trying to access third party app tubi
I cannot get tubi. i have tried re-booting and still will not get access
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Long Term Promo & Phone Issues
To view with Photos: https://www.reddit.com/r/Comcast_Xfinity/comments/1s7guy9/year_long_trade_in_promo_issue/ On 4/28/25 I took advantage of a promotion to trade in my phone early and hopefully lower my monthly phone bill. I agreed to trade in my phone for an estimated monthly device payment of $2.
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Plan
user_3zm2s1, hello there and thanks for reaching out. I've been there before so I do understand. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your a
Address not recognized
Hello I am trying to start service at my new address and the text box populates, but the address is not recognized.
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Address not recognized
Hello I am trying to start service at my new address and the text box populates, but the address is not recognized.
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Customer Service
This is an issue that we are aware of, I will say give it 24 to 48 hours for a correction on your rewards concerns.
Reward site can not be found
When I atempt to access the rewards site I get message the site can't be fo
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Yes I tried clearing cache in the app and even tried logging in via the web.
Reward site can not be found
When I atempt to access the rewards site I get message the site can't be fo
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Thanks for allowing us to help with your Xfinity Mobile concerns, user_fmlple. I am glad we were able to process the order for your BYOD tonight. If you need anything else, don't hesitate to create a new public submission. I will mark this post as re
adding the mobile plan, in the checkout part and having issues
Help, In the checkout trying to add the mobile plan. I'm at the enter you payment details and when I click next it gives me an error "Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager" I tried this on my phone and then on a computer, t
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@rkdgusrn1, ok - thank you for sharing. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further. To send a direct me
Activation Stuck After Port-In (No eSIM / SOS Only)
Hello, I recently transferred my number from Visible to Xfinity Mobile. The port appears to be completed, as my Visible service is no longer active. However, my Xfinity line has not been activated. My phone shows "SOS" only, and there is no Xfinity eSIM installed on the device. In Settings, the carr
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Hi @user_5abl94, thanks for reaching out on our Xfinity Community Forums page. Sorry to hear about the experience you've been going through certainly not the type of experience we want to provide anyone. I'd love to do everything I can to help out an
Buyout contract needs to be paid
Switched to you back in October, was promised a buyout contract money about $500 per line, which I switched two lines , my final bill is about $904.31 , been calling customer service, incentive department over 20 hours of calling times, over thirty emails sent to your incentive department, and every
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Again, We are working on this issue with the vendor currently, but don't have a proposed date of resolution. I do understand this to be an inconvenience, and we will continue to reach out to you with updates on the matter. Thank you very much for you
Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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@user_cntwfe Thanks for reaching out regarding your DVR service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete
XfinityCarolyn
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Fake "new" Jeopardy on Fridays
For months now, the on screen guide is showing the 12:30 P.M. airing of a Jeopardy re-run falsely being labeled as "new" This causes the DVR series recording I have set up to record that old episode and ignore the actual new episode that airs at 7:00 locally on NBC 706 in the Central Coast, CA. How
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