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damaged pedestal box
There is a damaged pedestal box on my property with exposed wires. Please come out to replace it.
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Customer Service
@XfinityDemitrius Yes, I tried that and could not get any help. The information under Postmaster is information for senders. I am not the sender - the sender is an important government agency. I clicked “report an issue” and it said “first an
How do I get help with email?
Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast
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This crazy workaround works for me.Using the Xfinity Stream appFind the shows you want to watch with the guide.Set it to record.Wait a minute to give their DVR app time to start recording the show. Less than a minute.Go back to the guide screen and s
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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billing on equipment
I am just now receiving voice mails, text and emails that I need to return my equipment as of today June 2026. I canceled and returned my equipment in July 2025. When I call service they say they don't have an account under my number, so I can't get through. What now?
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Billing
Billing
I need $11.99 refund for Starz since I signed up directly through Starz.
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Xfinity App
I have the news recording daily as well as nightly programs. All act the same when viewing. I do not have a local recording everything is in the cloud. I have tried recording on channel 11 which I think is the SD channel and the audio i
Audio and video not in sync viewing recorded programs on local NBC station
All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t
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Okay, I understand. I also discovered that, while already participating in auto pay, the $10.00 discount for using auto pay was not applied because Xfinity is no longer accepting auto payments from a credit card and now wants to pull the money direc
Billing discrepancy
Hello, I have been an Xfinity customer for at least three years and have been very satisfied with my service. I’m reaching out to you because I just got notification that my monthly bill would be increasing from $35 a month to $80 for the same service. I reached out to customer retention and switche
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Accepted Solution
Hello @user_4ytmih, thank you for reaching out on our community forum! I know how important it is to get those wires removed. I would like to help you with getting this scheduled. Please send us a direct message with your full name and service addre
Need old exterior wires removed from my house
Hello, I’m requesting removal of old exterior Xfinity/Comcast wiring from my home. These cables are no longer in use and are still attached to the outside of the house. I attempted to follow the instructions on the support forum to request assistance, but I was unable to find a way to send a direct
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Same problem here, despite help from xfinity and apple
Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
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@hfeatherston Are you seeing an error code or message while this is happening?
Audio and video not in sync viewing recorded programs on local NBC station
All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t
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We will submit your feedback to the Membership team that the rewards should be available for longer and a larger supply is needed as they are out of stock very soon after release. I apologize that you have not been able to take advantage of them and
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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Thank you for your reply, @user_u3wcp3 That "Ready to use" message without a link isn't missing anything. It is simply Xfinity's way of confirming that international roaming is "always on" for your line and doesn't require separate activation or a da
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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Same here, using android 10 on phone. app says to update. google store says no longer compatible. Had to uninstall, phone says app causing crashes.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Accepted Solution
Need old exterior wires removed from my house
Hello, I’m requesting removal of old exterior Xfinity/Comcast wiring from my home. These cables are no longer in use and are still attached to the outside of the house. I attempted to follow the instructions on the support forum to request assistance, but I was unable to find a way to send a direct
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Customer Service
Spoke to a tech at Xfinity today 6-2-26 and he said it’s an NBC program problem and not Xfinity. They are working to correct it.
Audio and video not in sync viewing recorded programs on local NBC station
All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t
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Thank you for clarifying. I see "International services" under "Plan features" (and I've selected my line). The International services says "included" in green and when I still cricked the arrow, a new screen pops up and says, on the top, Internation
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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I need to speak to a human!!!
CAN SOMEONE PLEASE HELP ME!! I have been trying for about six hours to get in touch with Xfinity. I have called every number on the Internet for them. They all take me to the same freaking Robo and it gets me nowhere. I have tried through the app when I go to Xfinity Assistant it just stays in limbo
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Customer Service
Once again, I am not getting answer to my question Please read the thread
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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user_eofhel Hello, are you still having issues with the household update?
XfinityVictor
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14 hours ago
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why so many Just a moment, you've caught us in the middle of a quick household update"
Ever since an upgraded router was sent and install I keep getting this message when I turn on a TV that was powered off; "Just a moment, you've caught us in the middle of a quick household update" And if I don't, I just get a black screen, not the last channel when I shut it off, and nothing will ha
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