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user_nvoure Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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@user_rgxk1o Thanks for adding a post to the community. We know having reliable service is important. When there is an interruption over four hours, we do credit the account for the whole day. It's super easy to receive a credit following the steps h
Outage credit
It is humanly impossible to connect to any human being that works for xfinity as my service has been in and out all week and I’ve had to buy $50 worth of internet access from another provider just to be able to work…to then pay my xfinity bill in full for a service that in turn doesn’t work! This is
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We have direct messaging within our Xfinity Forums and do not require you to use another social media platform to communicate with our team. Please follow the instructions provided in my last response to message us directly and we can continue provid
Frequent outages
Hello, I am inquiring as to why there are so many internet outages in my area. I call the 1800 number, but I am the virtual assistant won’t let me talk to anyone. It seems these outages are becoming more and more frequent. Supposedly, Xfinity upgraded their equipment. If this is true, then why am I
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user_8t7lpq My team can help you with your mobile concerns today as this isn't the experience we want you or anyone to have. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" t
Fraudulent action taken by representative
I need to flag what looks like straight-up fraud by an Xfinity rep and see if anyone else has dealt with this. Last week, I called to cancel my service because I moved out of the area. For context, I had tried to cancel earlier, but was told by a rep to wait until I no longer needed service so I wou
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Who and how do I co tact Comcast to get a refund
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Outage credit
It is humanly impossible to connect to any human being that works for xfinity as my service has been in and out all week and I’ve had to buy $50 worth of internet access from another provider just to be able to work…to then pay my xfinity bill in full for a service that in turn doesn’t work! This is
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Customer Service
Thank you for speeding up my decision to drop xfinity and go to different internet and tv provider.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
Question
fix it! It’s an absurdity that COMCAST OWNS NBC AND CANT NEGOTIATE A PROPER AGREEMENT. NBC is one of the basic stations that everyone knows and enjoys. I’m in the process of checking out all other alternatives to Xfinity. I’m sure others are doing th
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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Detroit local Channels
Will we be able to access Detroit local channels in the near future?
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Customer Service
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programme
Scripps/NBC
The current situation between Xfinity and Scripps is ridiculous. Resolve the conflict ASAP so that your customers are receiving the services that they are paying good money for!!
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Cancel service
I need my service canceled immediately. I have tried 3 times to schedule a call back & never received one. I don’t have time to make into a store. I need my service canceled.
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Sign-In and Account Management
Fix it…..looking into alternatives…this is a major concern for many people and the fact that Comcast OWNS NBC IS EVEN MORE FRUSTRATING THAT THIS CANT BE SOLVED……
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
Question
Hello user_w5pk8l thank you so much for adding your voice to this conversation here on our Forums! Are you seeing the same TVAPP-00231 error as well, and is this only on one of the KVIE channels? If not, what other codes/error messages are you seeing
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Scripps/NBC
The current situation between Xfinity and Scripps is ridiculous. Resolve the conflict ASAP so that your customers are receiving the services that they are paying good money for!!
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Customer Service
Yes, what happen to NHK Channel it is Loved by many. Love the Somewhere Street and other shows
NHK suddenly removed without notice on March 31 2026
Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials
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Unfortunately there was nothing he was able to do. I am currently waiting for a call back from the manager. This agent did let me know for supervisors they do call backs not transfers so the lady I was previously speaking with just lied to me then hu
HOW TO GET LIVE AGENT
This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th
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Hello, we’re sorry for the inconvenience and understand your frustration. We can assist with your request. Please send us a direct message with your full name and service address, and we’ll take care of this for you as quickly as possible
XfinityEva
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Cancel service
I need my service canceled immediately. I have tried 3 times to schedule a call back & never received one. I don’t have time to make into a store. I need my service canceled.
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