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Good morning @user_7h79j8 We’d be happy to take a closer look at your Xfinity residential account to make sure billing stopped in mid-September. We can also help with your Xfinity Mobile concerns by opening a ticket with our Xfinity Mobile Tea
Disputing charges for service not provided prior and post account closure
am writing to formally dispute unauthorized charges on my account. I officially closed my Xfinity account between September 14 and September 18. Despite the account being closed and services no longer being rendered, Xfinity has continued to automatically charge my card. Additionally, unauthorized c
Question
user_f10b52 FDX is pretty easy to when you are walking through the online service setup. I would be more than happy to check on your specific options for the location though. Fiber services through our FDX plans are a bit different in that in eligibl
Comcast XD4 Standalone Modem
How can I upgrade to an XD4 modem? I don't WiFi, just a modem with 10Gbe interface. Thanks
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Disputing charges for service not provided prior and post account closure
am writing to formally dispute unauthorized charges on my account. I officially closed my Xfinity account between September 14 and September 18. Despite the account being closed and services no longer being rendered, Xfinity has continued to automatically charge my card. Additionally, unauthorized c
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Billing
@XfinityDilary I reviewed that list and couldn't find any Docsis 4.0 modems that were available today. How can I tell if I am in a FDX area?
Comcast XD4 Standalone Modem
How can I upgrade to an XD4 modem? I don't WiFi, just a modem with 10Gbe interface. Thanks
Question
Hello @user_jfyio1, thank you for taking the time to leave a post. Sorry you’re running into this, especially since the issue started after your account role was changed to Manager. I can understand how confusing and frustrating it would be to
Why does email say I’m signed in but am not a user?
My primary user called Xfinity to change my role to Manager. Now when I try to get email Xfinity states I’m signed in but am not an authorized user. How do I fix this?
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This is what I bought: Samsung 85-Inch Class Neo QLED QN70F 4K Mini LED Smart TV (2025 Model) NQ4 AI Gen2 Processor, Quantum Matrix Technology Slim, Motion Xcelerator 144Hz, Samsung Vision AI, Alexa Built-in About this item ADVANCED PROCESSING POWE
Samsung 85 inch TV
I recently purchased the TV which I was led to believe is 4K, but several broadcasts from Xfinity tell me that my TV does not support it. Any ideas?
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Thankfully the problem was resolved. Thank you for the concern.
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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Good morning @user_gjotyv. That blinking orange light usually means the gateway is having trouble connecting and locking in on a signal. We would be happy to assist if you are still unable to connect. You can learn what the gateway status indicators
Gateway router
Supposedly the gateway router is supposed to be flashing white or having a steady White light instead mine has an orange light flashing it hasn't gone white what does that mean
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@user_uc3buh Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to dire
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
Question
Hello @user_zcg6gr, thank you for your comment. I completely understand wanting to speak with someone directly, and we’d be happy to help point you in the right direction. You’ve reached Comcast’s Corporate Digital and Social Media
How to cancel Service?
I would like to cancel my internet service asap. Please let me know how to do this? Thank you.
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I have 2 internet services at two separate locations in Illinois. One location is showing inactive.
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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Can I get a 800 number to talk to somebody
How to cancel Service?
I would like to cancel my internet service asap. Please let me know how to do this? Thank you.
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@user_uc3buh Our team can help. Can you share more details with us? Are you logged in with your primary username? Is this for mobile, internet, email etc.? Are you seeing this message through the Xfinity App or through your cable box? Are your servic
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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@NNS346 I’m sorry this happened. We can help resolve this for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top ri
Mistaken Cancellation Request Panic
I received an email recently saying that I had put in a cancellation request for my Xfinity Wi-Fi. I did no such thing. This is a complete mistake. I need my Wi-Fi service to continue. As best as I can tell, One of my new roommates mistakenly created an Xfinity account and put our address for her ac
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Hello, why all of a sudden my account shows inactive?
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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Hey @user_9w2zzp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile trade in. I would be more than happy to offer my assistance looking into this f
Trade in value
I got my new phone on 10/19 I gave the person who set my phone up my old phone he told me he was so ship it out never gave me a receipt saying he told my old phone 13 pro max, when by two weeks later and ask what’s going on with my trade in phone they say they shipped it out that Sunday not to worry
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I discovered the same issue when the xfinity app made me sign in AGAIN on my smart tv last night. When it activated, the home page had changed completely and there was NO “Favorites” category showing. To find my channels I must now scroll thro
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favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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