Official

Accepted

Unanswered

Advanced Filters

Search Results (434.1K)

Most Recent
Selected Most Recent

Look we have been patient for enough and after seeing absolutely nothing from your side, I have come here to rant. There has been power here for more than 1 week here and we thought internet will be back in few days and even after weather has been no

 to the conversation: 

0

About the awful customer service

Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar

Question

Credit and device

tv nohad service had not been on since I got the service requested catch and still haven't heard this is going on a year that I have had no service. The last person was suppose to be crediting Me please advise

Question

6

1

0

Thanks for reaching out to us here in the community forums @user_lpmp6l! I completely understand wanting an email confirmation that your services have been disconnected. You should receive a confirmation email once everything is fully processed. Ho

 to the conversation: 

0

0

Cancellation Status - No Confirmation Email

No confirmation email of service cancellation Am I supposed to receive a confirmation email of service cancellation? I received a call after initiating cancellation by chat and the call center representative supposedly processed my cancellation request. The rep provided me with a cancellation number

Question

kilbarchan Thank you for reaching out! You can report the spam emails that you receive. The reports go to our Customer Security Assurance (CSA) Team for review.    How do I report a spam email sent to my Comcast.net email account?   W

 to the conversation: 

0

0

LOUSY SERVICE FOR THE MONEY!!

What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?

Question

Thank you for that information and for all the steps you have tried so far, @user_knnwi0. I do not see this as a known issue so want to take a look at your account from here. That allows us to check the specific equipment, the signals to your home, a

 to the conversation: 

0

Xfinity support

Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel

Question

Thanks for sharing, user_ctr7lz! Have you tried uninstalling and reinstalling the Xfinity Stream App? Is the app up to date on all of your devices? If you visit the Xfinity Stream website instead of using the app, do you have the same issue?  

 to the conversation: 

0

Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

user_fehhvf Thank you for reaching out! This discount will appear on your bill within 45 days of enrollment.   

 to the conversation: 

0

0

Bank Account Credit

I recently received an email that stated: "As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing." However, when I switched my payment method, there was no change reflected on my account

Question

Xfiniti support

I spoke with an agent twice a week ago and about seven months ago who said he unlocked my phone and that it would take two hours to show is unlocked. 48+ hours later it is still locked.

Question

6

1

0

XFINITY WON’T REFUND MY MONEY

XFINITY OFFER ME A FREE MOBILE LINE AND IT WASN’T FREE AT ALL !! THEY TOOK 2 MONTLY BILLS OF MY BANK ACCOUNT. I HAVE CALLED SEVERAL TIMES BUT NOBODY RESOLVES THE ISSUE!!! EVERY CALL IS OF AT LEAST 40-50 MIN. THEY KEEP TRANSFERRING MY CALLS AND THE NEXT AGENT IS WORSE THAN THE PREVIOUS. I HAVE BEEN A

Question

6

1

0

It’s happening on HD and SD and sometimes it happens all day/night for every show and commercial. But other days the broadcast is fine. It’s been doing it about a month.

 to the conversation: 

0

1

Xfinity support

Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel

Question

Thank you for reaching out to us and for being a loyal customer for over 20 years! Have you had a chance to reach out to CSA @piercedr_4037? We appreciate your assistance @Again!

 to the conversation: 

Xfinity Email

I am unable to login to my Xfinity email. I never received notification with date when my email account was migrating to Xfinity. Xfinity Customer Service please contact me to provide assistance with accessing my two Xfinity email accounts.

Question

LOUSY SERVICE FOR THE MONEY!!

What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?

Question

6

2

0

Why is my password no longer working on my iPhone or my computer?

All of a sudden, I cannot log onto my comcast.net email either on my iPhone or my MacBook. I confirmed my email password by logging in online.

Question

7

1

0

Big Ten network on the app is frozen

On the Big Ten network, you cannot watch anything the last two days as it is frozen, which looks like two UCLA players on the bench. App hasn’t worked for the Big Ten network in a few days

Question

5

0

0

It’s frozen again with two guys that look to be wearing a UCLA uniform

 to the conversation: 

0

0

Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

“@XfinityGabriel​ You are correct. You will not lose access to your comcast.net email account if you do not upgrade to Yahoo Mail. The upgrade to Yahoo Mail is optional and offered at no cost, allowing customers to access their email on a better plat

 to the conversation: 

0

Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

Question

Thanks for getting those details over to us. We can submit a ticket to our construction team to see if they can accommodate your request. If you could send our team a direct message with your full name and full address, we can get started. To send a

 to the conversation: 

0

Replacement/Relocation of Comcast Green Box

I had a team come out today and replace my underground box with a bulky, green box that is now in the way. I want to request that it be replaced with the underground box that was already there, or relocated.

Question

forum icon

New to the Community?

Start Here