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We would be able to escalate that issue from here for you. If you send us the direct message through this platform, that is not the same as the chat option on the Xfinity app. If you send us that direct message with your information we will be happy
Unable to return the xfinity mobile
Having problem with returning xfinity free phone given as a compensation. Had calls with multiple customer service agents / supervisors / store people but not able to solve the problem. I am here to sincerely request the help to return the phone. The below is all about the case. I had a problem with
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When is Comcast going to get their stories straight??????? Read the FAQ on the Comcast site, it now plainly states that the migration is simply an option!!!! https://www.xfinity.com/support/articles/yahoo-email-migration-overview ..... Can I contin
Why did Xfinity embrace the Yahoo platform disaster?
Xfinity stopped working with Outlook and Apple Mail yesterday. Nothing was changed on my systems (all four of them). Someone told me about the Xfinity plan to abandon all of the Xfinity email function, and move the Comcast.net addresses to the unsafe Yahoo platform. NOT GOOD! Yesterday all of the co
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okay I did that I really hope this can get resolved as this is the most disrespect a company has ever shown me or I think that ive ever witnessed
I have been lied to multiple times.
I went in t o a Xfinity store January 11th to upgrade my internet service. I seen the promotion for the free line for a year with 300mbps. I told the guy I wanted that and my fiancé could use the new phone and transfer his number. I have good credit. I told him my credit was locked he ran it anyways
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Hey there, @user_k3ktv2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand where you are coming from with the access to specific channels. The channel is showing available on channel 1736, bu
MeTV Toons Finally on Xfinity channel 1736
Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would
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After how many months has Comcast said migrate or die??? Looking at the Email FAQ on Comcast's site, it now seems that it's optional, but one way: https://www.xfinity.com/support/articles/yahoo-email-migration-overview ...... Can I continue accessi
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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user_zc0rl6 Thank you for letting us know about your experience. Our team is happy to help you and investigate your account. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" i
I have been lied to multiple times.
I went in t o a Xfinity store January 11th to upgrade my internet service. I seen the promotion for the free line for a year with 300mbps. I told the guy I wanted that and my fiancé could use the new phone and transfer his number. I have good credit. I told him my credit was locked he ran it anyways
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@XfinityEricB Nope!
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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moving wires from behind commercial center
I own a shopping center with multiple tenants using Comcast. However, coming down from the utility poles in the back there are many lines that are no longer in use. My electrician said he cannot touch the lines coming from the poles to the building. Who do I talk to at Comcast to have them come out
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Customer Service
I have been lied to multiple times.
I went in t o a Xfinity store January 11th to upgrade my internet service. I seen the promotion for the free line for a year with 300mbps. I told the guy I wanted that and my fiancé could use the new phone and transfer his number. I have good credit. I told him my credit was locked he ran it anyways
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Customer Service
Thanks again for working with our team to find a new plan that works better for your home use and wallet! I'm glad that we could assist, and if you ever have questions or issues in the future, please feel free to create a new post. Our team and commu
Offers for existing customers
I've been an Xfinity customer for over 20 years. I currently have a plan that includes Internet and TV, and am considering downgrading to an internet only plan. I chatted with an agent today who said that I'd have to call the Loyalty department to unbundle my services and get internet only. He also
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wifi settings
Hi, I am looking to update my wifi settings. I am being redirected to xfinity mobile app and the app is useless. I cannot find my active router. I need help with this.
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Your Home Network
Hello @user_4m992t when you said you made the correct changes I assume you mean these settings on the box? How to Enable Caller ID on X1 TV Box:Press the Xfinity Button: on your remote.Navigate to the Settings (gear icon) and press OK.Select Prefer
Caller ID for TV
Trying get caller ID to show on TV. I have already made all the correct changes on my end. I used to have it but stopped working when I started new contract
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user_fmegi7 Hello and thank you for reaching out via our Xfinity Community Forums. I am truly sorry for the loop you’ve been caught in and for the deeply frustrating experience you had on the phone. After 30 years as a loyal Diamond member, you
Cancelling Peacock Premium provided as an award from Xfinity
As per discussions on the forum from 2 years ago, it is seemingly impossible to cancel the free Peacock Premium plan. I don't want ads and cannot get either Peacock or Xfinity to delete this service. I only have Xfinity for Wifi so I can't cancel Peacock on an Xfinity box. Both Xfinity and Peacock t
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I vave beeen able to access Prime Video without problems 2 times in the last 40 days
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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Cancelling Peacock Premium provided as an award from Xfinity
As per discussions on the forum from 2 years ago, it is seemingly impossible to cancel the free Peacock Premium plan. I don't want ads and cannot get either Peacock or Xfinity to delete this service. I only have Xfinity for Wifi so I can't cancel Peacock on an Xfinity box. Both Xfinity and Peacock t
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Customer Service
credit for Verizon loss of service
would like to speak to an agent regarding credit for losing service- had to spend 4 hours over 2 days to get service back as my esim card was removed and therefore I could not get service back
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Network
Annabelle2 Do you have any issues when you try to access the email through our website?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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17 hours ago
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cancel plan
Please cancel my plan internet and TV
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