Xfinity Community Forum

Hello There @user_mohtjbI will be more than happy to help you with your request. Is it ok to ask the reason you would like to cancel services today?

XfinityDuron

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13 hours ago

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cancel internet

I want to cancel my internet and return equipment

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Thanks for taking time to post on our Xfinity Community Forums page, @user_q85hli. I always recommend using our Xfinity Response Center using a cellular data connection, to see if there is an area service interruption. If you are experiencing service

XfinityAbel

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13 hours ago

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WiFi disrupted

Is it just me in Santa Clara, Ca or are other people also experiencing frequent outages with internet gone for hours for multiple days! It is ridiculous! And who’s bright idea was it to get rid of live agents when we call customer service agents.

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user_26vxm7 Sorry to learn about your experience and that the mobile account wasn't properly closed when you requested. I do see you've already sent us a direct message, so we can continue to assist there. Please note that sending unsolicited private

XfinityThomasD

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13 hours ago

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Canceling mobile service

Hello, I received a charge for a mobile plan. It is a number I have never used that was given to me when I installed internet with Xfinity. I had asked to cancel my xfinity package when I moved in June. I would like help cancelling this mobile plan and charge.

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Outlook stopped working [Edited]

My Outlook stopped working 3 days ago after many years of use. Why? [Title Edited: "Personal Information"]

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Email

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New service. Other people in the neighborhood have wires from pole to house.

user_v4pgmk

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13 hours ago

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Direct Message

I am a new customer. I signed up to get internet and comcast tv. I have had 2 appointments where the text rides by without stopping. I need a person to run tge connections from the pole to the house and a technician to connect the tv box and internet inside.

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How do I schedule a human technician?

I am a NEW Xfinity Internet customer. The temporary cable, Gateway, and permanent cable have been installed. The permanent cable has not yet been connected. There are multiple dead spots in our not-so-large house where there is unstable or no internet connection. We bought a Wifi Extender. It has no

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Customer Service

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cancel internet

I want to cancel my internet and return equipment

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Customer Service

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Hi there, @burtonhen_71 I can assist you by getting a bankruptcy ticket opened. To get started, please send me a Direct Message with the following information: Your full first and last nameYour full service address Once I have that informati

XfinityRichard

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13 hours ago

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Bankruptcy

Filed bankruptcy need to submit information

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Please give me a tranfer pin

user_nxu6er

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13 hours ago

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Not getting Transfer PIN and my number also not working

I moving to other carrier. Other carrier initiated due to some reason my transfer pin got expired and again other carrier is asking new PIN but my xifinity mobile is not working and not receiving messages. Kindly help on this.

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It was purchased via the Xfinity app

user_bf81ba

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13 hours ago

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WiFi Extender Purchased 11 days ago

I purchased a WiFi extender 11 days ago and I’m set to be charged for it in my next billing cycle. It has not arrived yet. Please advise

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I eed to port my number some where

user_nxu6er

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13 hours ago

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Not getting Transfer PIN and my number also not working

I moving to other carrier. Other carrier initiated due to some reason my transfer pin got expired and again other carrier is asking new PIN but my xifinity mobile is not working and not receiving messages. Kindly help on this.

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It was purchased via the Xfinity app

user_bf81ba

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13 hours ago

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WiFi Extender Purchased 11 days ago

I purchased a WiFi extender 11 days ago and I’m set to be charged for it in my next billing cycle. It has not arrived yet. Please advise

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I have tried that it doesn’t give an option I emailed the information to arbitration email address

burtonhen_71

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13 hours ago

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Bankruptcy

Filed bankruptcy need to submit information

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user_qwb0d5 the option should already be present for all customers on the Xfinity Forum. Can you attempt to clear your cache and cookies, close all browsers, then reattempt to access the forum to send that message?

XfinityMarcus

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13 hours ago

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Formal Complaint Regarding Technician Visit – No Service Performed

Dear Xfinity Customer Relations, I am submitting a formal complaint regarding my recent service appointment. A technician was dispatched to my address, but he never got out of his vehicle to inspect my equipment, the wiring, or any part of the installation. He left without performing any diagnostic

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Greetings, user_4ysppg! Thanks for reaching out with your billing concerns after your cancellation. I understand it is important to ensure you have peace of mind after cancelling your account without any worries of a remaining balance being sent to c

XfinityNatalie

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13 hours ago

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Cancelled Service in December at Oak Brook Office - Sent to Collections After

I cancelled my service with you in December of 2025 through the Oak Brook location and dropped off all equipment. My account was sent to collections for $120 even though I made my final payments at the Oak Brook location. I even had an additional auto payment taken out in January for the service I h

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Thank you for reaching out to our team. I will be happy to take a look at any recent orders and service issues from our end. In order for me to access your account details you will have to send me a direct message with the full name and complete addr

XfinityJohnG

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13 hours ago

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Management

I was contacted by a xfinity manager, promised a locked in 5 year price & upgrade service once my new billing cycle started. It started and I still have [Edited: "Inappropriate Language"] internet with a [Edited: "Inappropriate Language"] price. I need thd promised changes now!! HELP!!

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Good afternoon user_9261f8. You have reached the right team, and I will be happy to assist you further. I can absolutely understand the importance of both the visual voicemail and traditional voicemail. Here are some steps that I would advise first.

XfinityJon

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14 hours ago

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Voice mail errors

I have a Samsung S24+, purchased new from Xfinity a few years ago. I have been using Visual Voicemail for years, and it has never operated correctly. I have recently found that the problem is that, Visual Voicemail does not work over wi-fi calling. I have been talking with support for two days tryin

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Hi there! Thank you for reaching out, and I'm glad to hear you've already been able to activate Peacock and Netflix. 😊 For Apple TV+, Disney+, and Max (HBO Max), you'll typically need to complete the activation through your Xfinity account. The easi

XfinityRichard

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14 hours ago

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Stream Saver Bundle - How do I activate HBO Max and Disney +?

I have just signed up for the stream saver bundle that includes Peacock, Netflix, Apple, Disney, and HBO Max. I have been able to activate the Peacock and Netflix apps. Please let me know where I can go to activate Apple, Disney, and HBO Max. Thank you.

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Hello @XfinityMarcus, Thank you for your response. I attempted to follow your instructions and send a Direct Message to "Xfinity Support." However, my account does not display the "Start New Conversation" option, so I am unable to send a private me

user_qwb0d5

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14 hours ago

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Formal Complaint Regarding Technician Visit – No Service Performed

Dear Xfinity Customer Relations, I am submitting a formal complaint regarding my recent service appointment. A technician was dispatched to my address, but he never got out of his vehicle to inspect my equipment, the wiring, or any part of the installation. He left without performing any diagnostic

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Canceling mobile service

Hello, I received a charge for a mobile plan. It is a number I have never used that was given to me when I installed internet with Xfinity. I had asked to cancel my xfinity package when I moved in June. I would like help cancelling this mobile plan and charge.

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Billing

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