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That and the fact you live in a highly populated area. Lot's of Verizon customers. And the prioritized data XfinityJustinM mentioned. I'd be interested to hear the results since you are working with them via Direct Messaging. I'm noticing slower spee
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
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Hello @user_g1j1d2 Thanks for reaching out to us. I am sorry to hear about the missed appointments and difficulty getting everything going. Our team would be happy to look into the account to find out what is going on and get everything resolved for
Customer service/general account set up issues
I have never experienced such major issues with a large company before. Iv heard nonstop complaints and figured I'd try anyway. My internet isn't even set up yet and I'm over it. Difficulty setting up account online. Difficulty correcting it in store. Difficulty setting up hulu/peacock threw account
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@mro121 This is not the experience we want for anyone. Our team is here to help. As a friendly reminder we will ask questions as part of our troubleshooting steps to isolate what the issue is. We appreciate your patience and efforts to work with us
Lack of customer service is appalling
My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me
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user_clw0zg Thanks for reaching out about a line recently installed on your property with no easement applied. I've never heard of this being possible as all utilities and roadways require them for all properties to prevent being landlocked for the o
Comcast ran a fiber line accross my property without my consent
Comcast ran a fiber line accross my property to connect to my neighbor's house. There is no easement and I did not consent to this. I want this line removed before it is buried.
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Customer service/general account set up issues
I have never experienced such major issues with a large company before. Iv heard nonstop complaints and figured I'd try anyway. My internet isn't even set up yet and I'm over it. Difficulty setting up account online. Difficulty correcting it in store. Difficulty setting up hulu/peacock threw account
Question
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Customer Service
I need to connect to my email ... Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.
Help with email [Edited]
I need to connect to my email [Edited: "Personal Information"] [Edited title: "Personal Information"]
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I am asking you to direct message our team here, on the community forums. Our contact group name on here is Xfinity support, but we are not the same team you work with via phone. We are very much willing to look further into your issue and escalate a
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
Question
Accepted Solution
I didn’t get tracking number for the order
Hi. I paid for the order online, and the confirmation email said that Xfinity will send me a separate email with tracking information. But I didn’t get any. I have my own modem, but the app and the agent from the chat refused to add the modem and said to wait for the Xfinity’s modem. I am switching
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Customer Service
This right here is what I'm talking about. "Did you check the wires." What is it with Xfinity that they constantly try to gaslight us into thinking this is the cause of every technical issue? That somehow, inexplicably, a device which has to be plugg
Lack of customer service is appalling
My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi Router not received
My WiFi router has been misplaced by FedEx and I have not yet received it. My property management office has checked the lockers and confirmed that they couldn’t find any WiFi router addresses to my name. I would therefore request you to please aramage to deliver it at the earliest.
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@XfinityJustinM i use the xfinity supprt as you mentioned they dont troubleshoot any technical. They simply say “ reset network or disable vpn, from our end your device is having alll network etc etc “ real techinical solution not provided.
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
Question
I do use home wifi. When i say indoor means, like stores, offices, etc etc. during peak hours the network is super slow. This is not something location or device issue. Xfinity is not ready to tell the truth. I belive they use verizon network and ove
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
Question
user_i3dewp Got it. Would you be so kind as to send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "New message" (pencil and paper)
Report damaged or dislodged telecom pedestal
Nearly dislodged telecom pedestal requires maintenance
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Comcast ran a fiber line accross my property without my consent
Comcast ran a fiber line accross my property to connect to my neighbor's house. There is no easement and I did not consent to this. I want this line removed before it is buried.
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Customer Service
Accepted Solution
user_ow799z Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll do our best to help. When you have a moment, please send a Direct Message with your full name and addres
Approved $400 refund for unapplied Mobile Select promotion — CSA callback never received, requesting resolution
Posting here as a last step before filing an FCC informal complaint, since I've exhausted chat/phone support and a confirmed CSA team callback never happened. Summary I signed up for the "Mobile Select line free for 12 months with Xfinity Internet" promotion on June 1, 2025. The promotion was succes
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I want to review my xfinity connect portal to sign into ... I'm not quite sure what you are asking here, but if you are trying to log in to Comcast/Xfinity webmail, https://connect.xfinity.com is usually a good starting point. If that doesn't work,
my xfinity email sign in
I want to review my xfinity connect portal to sign into [Edited: "Personal Information"]
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Yes. It is on my property.
Report damaged or dislodged telecom pedestal
Nearly dislodged telecom pedestal requires maintenance
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Xfinity services shut off too early
I am supposed to move in a week and came home to find my internet service has been switched a week too early. The address that I’m moving from is no longer viable to have wifi. So now I’m stuck with no wifi for the week. I need helping fixing it before the move!
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