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Movie not showing as redeemed in app

The movie inception was supposed to be free for rewards members today. I clicked "redeem" (and it shows as redeemed under the list of recently redeemed offers) but it doesn't show up in my stream app under purchased. Thanks, [Removed: Emails]

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Customer Service

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Unprofessional service and improperly trained employees

Complaint Regarding Xfinity Mobile Store – 5703 N University Dr, Tamarac, FL 33321 I am submitting a formal complaint regarding the service I received at the Xfinity Mobile store located at 5703 N University Dr, Tamarac, FL 33321. I shared a joint Xfinity Mobile account with another person who wante

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Customer Service

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Well I just spoke to another agent who couldn't fix it. And told me to talk to customer assurance which I have several times already.  Could someone please contact me about this?

AtoZ0to9

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11 hours ago

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

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@XfinityVictor​ If you would genuinely like to assist, you're welcome to review the previous messages in this thread — the requests I've outlined there remain unanswered. Who knows, maybe some agent with common sense will finally read that and be wil

bazillio

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12 hours ago

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26-year customer: Recurring price increase and request for loyalty rate

Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th

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Same here. Their moronic "AI" just sends me to articles explaining stuff I already know! I had to go into a store just to get a phone number to call. No help there either except to end up charging me more than they said it was to upgrade my Internet

user_y2wcrm

 commented 

12 hours ago

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Peacock activation is not working

How can I get my peacock subscription activated? I've been trying for over a week now, but every time the website says that something unexpected happened and to try again later. Clearing my cache and using private/different browsers did not work. I also tried both on my phone and my computer. Unsure

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@user_will1 Thanks for reaching out about completing the speed test using the desktop option: Where can I find the Xfinity Speed Test? To use the Xfinity Speed Test, go to speedtest.xfinity.com using your desktop or handheld device&rsq

XfinityCarolyn

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12 hours ago

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Speed test

How do I check the speed test on my home xfinity speed test?

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user_p201sb Thank you for letting us know your daughter's cellular data is not working while outside the U.S. We would be happy to help. Global travel is included with most of our newer plans, but there is a setting you can have her check for iPhone:

XfinityAmandaB

 commented 

12 hours ago

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Data not working internationally

My daughter’s cellular data is not working in Greece although I was told they activated our phones for roaming at the store. Is there a setting we need to check?

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Data not working internationally

My daughter’s cellular data is not working in Greece although I was told they activated our phones for roaming at the store. Is there a setting we need to check?

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Network

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I pay for my power so it’s none of your business how long my tv stays on. I pay you for your over priced service which does not include you determining how long my tv stays on. I will be terminating my service with you and go to another one like all

user_896a6b

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12 hours ago

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How can I stop the power saver and nap mode from turning the tv off?

Turned off power saver and set the screen saver to 5 hours

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Thank you for posting on our community forums, user_x8b05z. The easiest way to check your account balance and monthly payment would be online through our Xfinity App. Do you have access to the Xfinity App?   

XfinityDilary

 commented 

13 hours ago

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Billing

What do I pay per month

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Good evening @user_hb89hl, and thank you for reaching out on our Community Forums regarding your streaming concerns. We appreciate you bringing this to our attention and would be happy to help. To better understand what's happening, can you confirm

XfinityAlyssaA

 commented 

13 hours ago

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bandwidth

streaming keeps stopping to load

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bandwidth

streaming keeps stopping to load

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Customer Service

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Peacock premium

My xfinity connection to peacock premium is active but is not working on my phone or tv

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Your Home Network

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Billing

What do I pay per month

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Sign-In and Account Management

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Mobil/internet

Moving I think I need to keep the internet service but I have already ask for cancellation how to I continue with my internet? Moving to Alaska

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Plan

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user_wi97xv We have received your message, and will continue to help you over DM moving forward.   

XfinityShawn

 replied 

13 hours ago

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90-day window for Peacock Expired

Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?

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Sorry I didn't see the other DM message. Just sent a DM to Xfinity support

user_wi97xv

 replied 

13 hours ago

 to the conversation: 

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90-day window for Peacock Expired

Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?

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This never happened before until I added mobile. I'm ready to bring the phones back

AtoZ0to9

 commented 

13 hours ago

 to the conversation: 

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

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This is all I ever get for any account changes

AtoZ0to9

 commented 

13 hours ago

 to the conversation: 

0

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

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user_wi97xv We would need you to send us a DM as we will need to pull up your account details for further investigation.   

XfinityShawn

 replied 

13 hours ago

 to the conversation: 

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90-day window for Peacock Expired

Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?

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