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Need CableCARD re-pair for TiVo Bolt – requesting support
Hello — I need assistance re-pairing a CableCARD with a TiVo Bolt. The TiVo boots properly and sees the CableCARD, but the Conditional Access shows Con: No, Val: ? 0x06, MSG Auth Pass: 0. Please have an Xfinity rep contact me for DM — I can provide Card ID, Host ID, and Data ID for pairing. Thank yo
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Non-X1 Service
Customers don't need flowery answers. Simple things will do. "Here is the outage area" (show it on a map or provide textual info about boundary; for today's outage the map was useless). "This the reason for outage" (state the reasons). Even after ser
Outage in Bellevue WA with no status updates from Xfinity
I work from home and my internet has been down since Sat night. It's now Monday night. When is our service expected to return and why is there no meaningful status update?
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Thanks for posting on our community forums for assistance with your channel concerns, user_3vrbmb. I'm sorry to hear about the pixelation you're experiencing. This is not the service we aim to provide, and we'd like to help. Just to confirm. Did you
Why are multiple channels randomly pixelating for multiple homes
For the past several days, my neighbors and I have been experiencing multiple channels pixelating often to the point where we cannot get back to the channel if we try changing channels. Power cycling all of the equipment does not help. You AI system is locked into its mandated troubleshooting proces
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Missing discount for using bank for automatic payments
I was told when I upgraded my plan that if I change automatic payment to use my bank account instead of credit card that my bill would be reduced by $10 per month. However, my "Regular monthly charges" on the Upcoming Charges page has not changed.
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Billing
Ideally it would be wonderful if I had the option to choose whether to verify with email OR phone, my preferred method would be anything but email.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Why are multiple channels randomly pixelating for multiple homes
For the past several days, my neighbors and I have been experiencing multiple channels pixelating often to the point where we cannot get back to the channel if we try changing channels. Power cycling all of the equipment does not help. You AI system is locked into its mandated troubleshooting proces
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Customer Service
Internet is working fine but the my account shows 2 own modems are active. Could this the be why my Xfinity app shows my main modem (Hitron Coda56) as offline? It Xfinity app says I should contact an agent for assistance.
Own modem shows offline after activation
The Xfinity app shows my own modem as offline after activation. My Internet is working fine.
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Both, It is quite variable in delivery speed regardless of whether I check online or through my phone. Direct email to comcast from comcast is speedy, attempts with 2FA are extremely frustrating.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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@user_17b940 oh so they are for sure aware of it? That’s good. Hope they can find a fix as soon as possible.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Having the same issue. Sent myself an email at 6:14 PM from my Gmail to my Comcast email. I got the email at 6:58 PM. Something is not right. This was happening over the weekend. Every time I requested a 2FA/Passcode from a web site it would be ex
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Email not open
My [Edited: "Personal Information"] not open please help me to restate m
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@user_0e1l79 Hello, I’m trying to cancel my Hulu account but am unable to find out where to cancel it through. My Hulu account says I’m charged through Xfinity, but I contacted Xfinity and they said there was no Hulu account connected t
Hulu account
Hello, I’m trying to cancel my Hulu account but am unable to find out where to cancel it through. My Hulu account says I’m charged through Xfinity, but I contacted Xfinity and they said there was no Hulu account connected to my account.
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I received an email that said, I need to validate my account ... Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinit
Security
I received an email that said, I need to validate my account because you have changed the terms of the contract. If I don't validate my email account will be turned off. Is this true?
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Hey @Machiavelli777, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear that the Internet is working without issue. If any recent account changes were made, it can take up to 72 hours for the changes to refle
Own modem shows offline after activation
The Xfinity app shows my own modem as offline after activation. My Internet is working fine.
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@user_wm3jd2 I received an email that said, I need to validate my account because you have changed the terms of the contract. If I don't validate my email account will be turned off. Is this true? If there's a link to click on, it's probably
Security
I received an email that said, I need to validate my account because you have changed the terms of the contract. If I don't validate my email account will be turned off. Is this true?
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¡Hola, user_nkg0oa! Gracias por ponerte en contacto con nuestro foro de la comunidad XFINITY. Estaré encantada de ayudarte a acceder a la aplicación. Para revisar el nombre de usuario que estás utilizando, envía a nu
XfinityNatalie
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19 hours ago
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No puedo iniciar sesión
You signed in successfully, but you must be an Xfinity user to enjoy this service, me pone esa notificación y no se que hacer para entrar a la app y si soy usuario de xfinity
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