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@user_4ll65y Thank you for posting this solution! I was in a "ChatBot / read this article/ more questions? Ask out ChatBot" loop for hours and your post finally provided a real answer. Makes me wonder why Comcast doesn't post this info on the Voice
No dial tone after installing new gateway
Wifi and TV work fine. No dial tone on phone. Phone was working fine before installing the new gateway. Rebooted gateway numerous times. Called "Customer Service". System said a reboot was in progress, and I should call back after 10 minutes. Reboot happened six hours ago!! I can't get through the a
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Hi there, @user_se4kbr Once you’re eligible to upgrade your comcast.net email account to Yahoo Mail, you’ll see a prompt to accept Yahoo’s terms of service when you securely sign in to your email at connect.xfinity.com. If you have
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New account and activation
Customer service was awful to me today. I moved to Augusta Georgia and moved into a duplex three weeks ago. I researched Internet was told Xfinity was the best. I go to call to see what I needed to order and they get all my information and there was something with a person with the same first name i
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user_27gn9r Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here
Compensation - Complaint about Comcast Construction Repair
On November 20, 2025 Comcast began the repair of a broken cable line which had occurred a year prior, in 2024. A boring company, JCB Energy Services, hired by Comcast was on site to run a new cable. While boring, JCB hit the main electrical service to our residence. The result was no power to our ho
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user_tcd9yv Greetings! Thank you so much for using our Forums and contacting us about wanting to use your services at two address. You would more than likely have to have two seperate account but our team is here to work with you through all the deta
2 homes and 1 account
we have 2 homes and want to have full xfinity comcast service channels at both homes as we go back and forth. How do we do that? The On-The-Go channels do not give us all the channels.
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New account and activation
Customer service was awful to me today. I moved to Augusta Georgia and moved into a duplex three weeks ago. I researched Internet was told Xfinity was the best. I go to call to see what I needed to order and they get all my information and there was something with a person with the same first name i
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Customer Service
Thank you , @user_3zmfdc for trying those troubleshooting steps. Let's get your account pulled up so we can dive deeper into troubleshooting this issue. Please be assured you reached the right person to assist you. Can you please DM me your first and
Keypad Communications Failure
The batteries died in my wireless Keypad (Centralite). I replaced the batteries, with fresh batteries, which I tested with a multimeter. I put the keypad back on the wall. I now have a "keypad communications failure" showing in both the app and on the touchpad. The keypad lights work, and the button
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I forgot to say I'm using cat8 Ethernet cables on everything and sometimes can't reach full speed and the speed bounces
Latency
Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars f
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Latency
Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars f
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Your Home Network
Unfortunately, no. I did this about 15 minutes ago, and tested the keypad, and while each key beeps, I cannot set or disarm the alarm from the keypad. What is the next step/diagnostic to get the keypad working again? thanks!
Keypad Communications Failure
The batteries died in my wireless Keypad (Centralite). I replaced the batteries, with fresh batteries, which I tested with a multimeter. I put the keypad back on the wall. I now have a "keypad communications failure" showing in both the app and on the touchpad. The keypad lights work, and the button
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user_3slco3 Hi there! Thank you so much for using our Forums to contact us and we are here happy to help today with your equipment issues. I am going to share some possible causes and solutions below which hopefiully helps. Power Supply Issues:
Signal booster making noise
PPC Active return EV 01–5 – U/U entry series signal booster making nosie.
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user_a85ad6 We can certainly help here with the cancellation request! Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Click
Want to close my mobile account
Hi there, I moved from the U.S. to Europe and would like to close my mobile line. But I can't do it online, and I filled out the callback form a couple of times. Nobody is calling me back. I am not in a position to call the Xfinity customer center. Can you please help me close my mobile line? Thank
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Hi there and welcome to Comcast @user_d0nndb. I am sorry to hear that you are not able to download your emails. Did you do the migration to Yahoo email already or are you still on the Xfinity Email?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Compensation - Complaint about Comcast Construction Repair
On November 20, 2025 Comcast began the repair of a broken cable line which had occurred a year prior, in 2024. A boring company, JCB Energy Services, hired by Comcast was on site to run a new cable. While boring, JCB hit the main electrical service to our residence. The result was no power to our ho
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Billing
@XfinityJon and yet nobody really has them. whatever someone is on the X class or not, 3 times now employees from comcast has shipped out the Xb10 and when it comes to my house its another XB8, so employees are lying and lied to me 3 times about it.
Upgrading to comcast modem xb10
I notice there's an comcast modem xb10, im using xb8-t, should i upgrade this weekend? comcast modem xb10 suppose to be the newest.
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I just checked if there would be no savings and just a repackaged sane old! I’m a long time customer, a retired one now, and I debating keeping my cable internet package or just cutting the cord. If this is your attempt to customers retention, you ar
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Bait and Switch
I was on a chat with an agent for a TV box service issue. After he fixed it, iPhone said he could save me a few dollars by changing my internet speeds. I agreed that it would great to save a few dollars so I told him to go ahead with the change. What I didn’t realize what he was doing was changing m
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