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How do a create a customer complaint about a xfinity retail sales executive [Edit]
I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit
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Customer Service
This was my reply from the direct message Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appro
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Billing
I have autopay on in my account, I know because I just got a notification of my bill being paid. When I went to check it there was a late fee applied. I guess Xfinity decided they wanted a little extra money and decided not to charge me until after the due date? This is ridiculous especially when th
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Billing
user_kn4wj0 Good morning, I can see why that would be frustrating, especially after seeing the offer on the website and then finding out it is no longer available. I am sorry for the confusion and the time you spent trying to locate and apply t
Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives
Subject: Platinum Member Reward Escalation: Smartwatch Promo Tile Missing from DashboardMessage:"Hello,I am a verified Xfinity Platinum rewards tier member and I am trying to claim the $300 off smartwatch promotion.The promotion tile is completely missing from my active rewards dashboard. I have alr
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Bil6ly05 Thank you for reaching out on our Xfinity Community Forums and sharing your setup. I understand why this has been frustrating, especially with the latency and limited control. You can use your own compatible modem on many residential plans.
Xer10 gateway with 2gb fiber to home plan
Look I understand the biggest telcoms company in the US needs to collect as much data as humanly possible from its users, (not gunna argue over that so pls don't try an deny that) but seriously completely blocking the handshake for us to use our own devices. I understand ur average user may not unde
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@Emmajean1 Thanks for bringing your email concerns to our team for help. You're in the right place for a resolution. The link posted by @BruceW is a great start. Can you also provide us with more information on what's going on. Are you seeing error m
Help getting to my email (Edited)
Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]
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HT210-fma are you getting an error when you click the speech bubble icon for direct messaging?
Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)
I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s
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@user_nhevoh In order for me to search for the email, I will need to access your account details. Please send us a DM to Xfinity Support with your full name and address to get started. To send a direct message:Click "Sign In" if necessaryClick the "
5-years guarantee price
I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what
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Had to have been sometime last month.
5-years guarantee price
I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what
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@Again thank you for taking time out to let me know where I might find my emails thought that thunderbird would be the right one, oh well I tried your suggestion and to no follow through it did not work, the folder that i had marked as ([Edit
I accidentally trashed emails from a folder and would like to recover them. Is there a way to do this?
I have tried the trash option, and then the profiles option, it was a sub folder with old emails in there and I thought it was my junk folder but tried all the options in reading off the internet thought that I could get a hold of a person and they could resend my emails back to me, but then I just
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Creating mailboxes on iPhone email program
Why can I no longer create a mailbox within the iPhone email? It’s bad enough I had to delete and re-add my accounts and lost all my saved emailing to various mailboxes, now I can’t even set things back up to the way it was! I get some kind of “server error” when trying to add a new mailbox! im tryi
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@XfinityFrank Accessing local channels on my cell phone is no problem, the local channels are missing only on the Fire TV.
Local channels disappear on Xfinity Stream at home
Everytime I open Xfinity stream, my local channels are gone. I have to start the frustrating cycle of restarting my Fire TV at least 3 times for my local channels to show up or delete the app, install the app and sign in again. Both takes time to do. My location has not changed for many years, and i
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Can I get a refund?
I pay $156 a month for 1.1 gbps high speed internet. We rarely actually get that. Tonight, for example, tested at 80 mbps. 80 mbps out of whats supposed to be over 1000 mbps. Im wasting my money on this terrible internet service that also has terrible customer service. Tried to use the chat and the
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Your Home Network
I'm searching on the official xfinity website page and is on the main screen saying $300 off smartwatch. First thing I see when I start browsing on xfinity.com official web page. Just annoyed that is is advertised and then after hours of trying to ap
Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives
Subject: Platinum Member Reward Escalation: Smartwatch Promo Tile Missing from DashboardMessage:"Hello,I am a verified Xfinity Platinum rewards tier member and I am trying to claim the $300 off smartwatch promotion.The promotion tile is completely missing from my active rewards dashboard. I have alr
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Paramount plus with showtime
I’m being billed and I can watch through my cable box but I don’t have a login to watch through the app or on my phone. Comcast isn’t listed as a provider to activate from the list in the paramount t app and paramount isn’t listed on Xfinity.com/yoursubscriptions I can watch through my cable box, no
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Channels and Programming
Missing device
In March, I ordered a new device which was damaged during shipping and sent back. I have called multiple regarding the missing device and I’ve been told that a ticket was started and that I will receive the device in 3-5 days and still nothing. I have been billed every month for the device that I ha
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Devices
Topic: Failure to Cancel Deceased Customer Account and Issue $700+ Refund After Multiple Requests
I am filing a formal complaint regarding Xfinity’s continued failure to close my late grandmother’s account, despite multiple cancellation attempts, multiple conversations with customer service, and submission of her death certificate. My grandmother passed away on October 30, 2025. The following we
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Customer Service
Understand if I go the online route I can direct message customer support, but that option isn't available until i post something. So this is it and i still don't see the direct message icon.
Cancel service
Just trying to be proactive and figure out exactly how to cancel my service as simply and painless as possible.
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Same problem. Couldn't get though anything I tried to watch once the show went to commercial break. And yes, I tried all the "fixes" listed on this forum. I also tried to direct message Xfinity like some of the replies suggested. That is a joke. The
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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