Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (546.9K)
Hello yes it’s for the iPhone. Duo
Need Info on my order
ORDER # [Edited: "Personal Information”October 22, 2026 ease need to know what’s the shipping date
Question
Thank you for your reply, @hoytwma2 I completely understand your point, particularly after relying on your comcast.net email for the past 20 years. Your feedback about the transition and Yahoo Mail Plus is understandable. At this time, though, b
Yahoo mail transition compensation
after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.
Question
Sports App and top 25 display missing
Why did you stop displaying the top 25 ranking for college teams? That was very useful
Question
•
Channels and Programming
But it is 'related to your services'!!! Dont you see? 20 years ago when I partnered with comcast for various services, email was one of them. It worked flawlessly until just a few months ago, we (me a customer) was told email was being transitioned t
Yahoo mail transition compensation
after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.
Question
Redeemed movie not showing up
I redeemed The Lord of the Rings on Thursday and it's not showing up. It shows it under redeemed rewards.
Question
•
Customer Service
Need to remove some services and just keep high speed wifi
Looking to remove home phone, security, and cable from services and just keep wifi. I see lots of ways to add services on the website but not to remove them. Thanks.
Question
•
Customer Service
I can certainly understand that. I will be happy to look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Can’t access member benefits
Hi. I am another diamond member that gets Sorry, you’re not eligible to redeem benefits This has been happening for two weeks now and nothing seems to get it to work. What is Xfinity doing to help us all out here? Thank you.
Question
user_1jvcnk thank you for using the Xfinity Community Forums page to reach out regarding your concerns with service pricing. I want to take a look at this on our end to see what exactly is causing the miscommunication. Please send us a direct messag
Bait and lies!
I was lied to and baited to sign up for a certain price. I have it all recorded ! And then when my bill isn't correct I questioned why a supervisor got me to sign up for a certain price! I was told " it doesn't matter what was told to me! It matter I should have read what I signed!!! I have all the
Question
You are so right Comcast really made a horrible move when they went with Yahoo!!
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
Hello user_c9f2b7, thank you for taking the time to post here in our Xfinity Community forum. We appreciate your time, and are happy to help. I can understand how a bill change can be disconcerting, and I'm ready to take a look. 1 questions first, ho
Increased monthly bill
Hello, I'm reaching out, because I noticed that my bill have increased $20 for November. Can you tell me why it increased and how do I get it reduced back to my prior passed bill? As I have not changed or added services.
Question
VBaymax36 We can get a better understanding of where things stand with your account billing after gaining access to the account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do
Still says 0.00’s 😐
So I pay my bill on the 4th of every month to get it out of the way so I can focus on my other bills that are coming up. And now with this new update you did, I’m being forced and locked out of this option. Your AI is useless, cannot comprehend what I’m simply asking for. I like to pay it early so I
Question
user_vqrr27 Thanks so uch for providing your feedback on the new app interface and channel guide format, your feedback helps us to do better! I can definitely provide you feedback to our developement team. Please let me know if you have any other con
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
Question
user_rb71ly thank you for using the Xfinity Community Forums page to reach out today. I understand that you need assistance addressing a charge on your account related to equipment. Let's review it together. Please send us a direct message with your
Billing Dispute – Recurring $15 Unreturned Equipment Charges Since April 2026
I need assistance resolving recurring unreturned-equipment charges of $15 per month that I have paid since April 2026. I am still an active Xfinity internet customer using a replacement modem, but the previous modem was misplaced during our move. I am requesting a review of the charges already paid,
Question
No, I did not make any changes of which I’m aware.
user_9e6en7
commented
13 hours ago
to the conversation:
0
1
Billing date
My billing date was always at the end of the month. This month (November) it’s the 10th. Just wondered why.
Question