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My Bill
I just have noticed that you took way too much out of my account and I didn’t authorize it my bill used to be 43 every month and now all of a sudden it jumped up to 180 something dollars come on now I’m out of fixing income. I can’t afford this. Maybe you want me to go somewhere else for Service
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Billing
user_u1aaq0 Hello and thank you for reaching out via our Xfinity Community Forums. I am so sorry for the frustration these Wi-Fi drops are causing. I know how disruptive it is when your iPhones and tablet disconnect throughout the day, especially whe
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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overhead line
My electrical service is being relocated and I need to have the existing Xfinity line moved as well. Who do I contact for this work? [Edited: "Personal Information"]
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Customer Service
user_8le2gv We appreciate your time in reaching out to us here on our Xfinity Forums. Our team would love to help you review the account to ensure that you are only subscribed to the services you want. Please send us a DM to Xfinity Support with your
NOW TV - added without my consent (additional $20/month)
Just received several surprise emails from Xfinity. "Thanks for reaching out to Xfinity" "Here's the article you requested" (about 10 of these) "Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed") --- To state the obvious. I did not request any changes to
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Erroneous or fraudulent billing text
Your automatic payment of $312.31 to Xfinity has processed - thank you. Review bill details here: https://t.xfin.me/F9DE5DA TxtHelpOrStop Msg&DataRatesMayApply I received the above text this morning. It appears to be either erroneous or fraudulent. I’d like it evaluated to be sure my account is not
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Customer Service
Hello, @wifiuser67 how are you? Thanks for your post! Our team can set up an installation appointment for you. To get this done we need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and se
Moving the Line
Currently, my line enters my home in the basement. I wish to move the line to my upper level.
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This also happened to me , seems like you all are trying to take advantage of people who don’t pay attention to their automatic payments. Huge scam- makes me want to leave xfinity .
NOW TV - added without my consent (additional $20/month)
Just received several surprise emails from Xfinity. "Thanks for reaching out to Xfinity" "Here's the article you requested" (about 10 of these) "Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed") --- To state the obvious. I did not request any changes to
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
At Risk of Losing Job Due to Failed Outage Repair
I lost phone and internet due to an outage on Friday 12/19/25 at 3:24pm and was notified on today 12/21/25 at 7:30pm that the outage has been resolved. However, on my end I still have no phone or internet connection. I tried troubleshooting, resetting, the whole works with the useless AI, and nothin
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@user_iyhaq3 Were you able to find any outage info on that site or in the app ?
No service
Had a power outage today and since then I have a blinking orange light on modem with no cable or internet connection
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moving the Line
Currently, my line enters my home in the basement. I wish to move the line to my upper level.
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user_8a44d0 Thank you so much for taking the time to reach out to us here in the Xfinity Forums and for adding your voice to the conversation—we truly appreciate it! This channel change happened because the local carrier is no longer able to co
Banner on Create screen, it's going away in January
We love Create! Please do not drop it from the channel lineup!
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Please do not remove Create TV I watched it every morning it has so many great shows to watch on it
Banner on Create screen, it's going away in January
We love Create! Please do not drop it from the channel lineup!
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Email from specific senders are delayed ~ 40% of the time and all emails are delayed ~60% of the time. FWIW I did not receive a notification of your reply.
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
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Hello, @RMG1187 in the Get an iPhone on us with trade-in the disclaimer says: Trade-in must be completed within 21 days of phone shipment date. Must maintain line required for offer until trade-in is completed. Porting of number is not requir
Port in 2 lines from T-Mobile, then move the new devices with promo to existing 2 lines
So I have two lines now, with paid off phones on them. I want to port in 2 lines from T-Mobile, and get a device promo on both. When they arrive and I go through activation, can I simply swap the new numbers to an existing unlocked phone, place the new devices on my existing lines, and keep all prom
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I have had Comcast for many years. What the Is wrong with this site? I have 2 iPads and only one can access the Comcast email< [Edited: "Language"] same address same name well? Frustrating to the max. Really have no respect for your engineering o
Comcast.net email
I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice
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@user_r4rfzq I am still a little confused....after the migration, are we going to have to go into the Apple mail settings and change the outgoing and incoming mail passwords to the new stronger one?
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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user_xxgyhh Thanks for reaching out for help removing the Starz subscription. I would be happy to help make the change for you. Can you send us a direct message with your full name, name of account holder (if different), and service address ple
Need to cancel the Starsz
For some reason you are charming me for the star shower when he was supposed to be a free trial so I wanted off
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@SeattleZac Thanks for bringing your concerns to our attention. Our team is here to help. I'm glad t hear your download speeds are good. Have you checked your plan to confirm your upload speed? Your plan can also be found in the Xfinity App as well a
Not getting expected upload speed on full duplex 1 Gig plan
I'm a new Xfinity customer. I have an XB10 gateway and the 1 gig full duplex plan. I'm getting the expected download speeds in excess of 1000 Mbps, but upload seems to be limited to 300-400 Mbps. Is there something that needs to be changed on my account?
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Good morning @Brocktop, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting that message every month, that is definitely strange, especially if no changes are actually b
Receiving "Your phone number has been removed" emails every month since May 1st
Every month I get an authenticated Xfinity email saying my phone number has been removed from my profile. However, I am not making changes, and when I check my account, the number is still there. This is concerning because I don't know if someone is trying to hack the account or if it's just a syste
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user_85uwl7 Thanks for reaching out about a recent update message you got that may be a scam message. I would be happy to review the account to confirm if that was something we may have sent. Can you send us a direct message with your full name
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Erroneous or fraudulent billing text
Your automatic payment of $312.31 to Xfinity has processed - thank you. Review bill details here: https://t.xfin.me/F9DE5DA TxtHelpOrStop Msg&DataRatesMayApply I received the above text this morning. It appears to be either erroneous or fraudulent. I’d like it evaluated to be sure my account is not
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