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Quemekia, I sent a DM, but it went on the same conversation as I had with XfinitySeth. Did you see my equipment message?
No equipment to return
I started cancellation by phone in July and again in August, but the orders didn’t go through. My plan said streaming, part of a bundle, but I never had any equipment; I just used internet. Phone reps took off the requirement to return non-existant equipment both times. In Sept, I cancelled again by
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It's not that I'm "having trouble." It's that there's no apparent way to do it. I have cleared cookies and cache and signed out. Didn't do anything. And now, when I go to the page with plans, the cart shows an even *higher* amount. Why is there no "e
Emptying a cart to start over?
I was researching various plans while considering changes. I put some things in the cart, re-considered some and tried to remove them and start over but there appears to be no way of doing that. Or is there?
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How can this go on for over four months now without a resolution? We keep getting thanked for our patience, but it's been over a third of a year since this has been reported.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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my bill went up from $40 to S70 as internet only promotion ended last month. need bill close to $30-$40
Need to get my internet only bill close to $30 to $40
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Billing
I need my services on. I don’t need anybody to come out. I need my services turned on in CSG and my equipment.
Turn on my services please. CSG and my equipment please turn it on
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X1
Hello user_e98y81 thank you so much for reaching out here on our Xfinity Forums and advising us of the state of your property. This is never the type of experience that we'd want for you, and would love to take the lead in resolving this concern. &n
Distruction to garden when burying cable in my yard
My garden (plants, bricks, fencing) Turf have been destroyed by the crew who buried the cable in my yard. My gate wasn't secured when they left.
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@XfinityChelseaB Thank you! Able to do it now. Just sent the DM.
After existing customer promotion expires and monthly bill gets more than doubled - Sincerely need help
My 300 Mbps with promotional rate just expired and my monthly bill increases from $30.94 to $70.94. I would hope to remain with Xfinity. Would an Xfinity representative please check and see what the least expensive Internet-only service option currently available to my account? Please include any lo
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wireless was cut
our wireless was actually accidentally cut and I need customer service to come out and fix it at 1220 Piccadilly Circle in Naperville, IL 60563
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Your Home Network
wireless line cut
our wireless line was accidentally cut and I need to set up someone to come out and fix it at [Edited: "Personal Information"]. The name is Julie S Goudie for the account who is my wife and the phone number on the account is [Edited: "Personal Information"].
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Your Home Network
Is the equipment connected to a splitter or a separate router? Is the speed test performed wirelessly or wired?
Arris S34 Reprovisioning
Hello, Just upgraded to the 2500/400 tier and my s34 is posting the exact same speeds as the old sb8200 on my previous plan. FYI, I couldn’t find the “Bell” referenced in an earlier post to direct message so I am asking in the general queue. Cheers!
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I am having the same issue. It works fine with other internet providers but not Xfinity. I've switched my router and that didn't make a difference either. Having the same issue in two Xfinity locations with 3 computers, so I know it's not a hardware
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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Distruction to garden when burying cable in my yard
My garden (plants, bricks, fencing) Turf have been destroyed by the crew who buried the cable in my yard. My gate wasn't secured when they left.
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Customer Service
Hello @user_bk710f, and thank you for reaching out on our Xfinity Community Forum! I apologize hearing about your circumstances. We appreciate you wanting to keep your Xfinity services up and running, and you've come to the right place for help. We
XfinityMelinda
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How do I change account ownership?
My ex has moved out and I am taking over our internet. Is there a way for me to become the owner of the account to keep everything running smoothly?
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