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I am having the same problem.

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Peacocks premium reward redemption

Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current

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We have sent a response in the direct message with you. Please let us know if you need additional assistance.

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Suspicious application detected by anti-virus software while using xfinity data usage page

When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.

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landline phones certain calls go right to e mail was told it was fixed 3 times it is not fixed

calls that are automated or from a call center go roght to voice mail phone does not ring nor caller id appear on tv tech came out had no clue what to do spoke little englsh phone tex on 3rd attempt said he fixed it because somethong was b;locked still not fix now what???????????????

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doublevee Please let us know if you had a chance to review the information shared by our expert @Again. Once you get the applications set up using the Yahoo format with your Comcast email address, you should still be receiving your emails like n

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email migration to yahoo

Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.

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Why am I having problems getting into my email?

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Comcast.net email

How do I access my comcast.net email

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New customer, works from home through Global Protect VPN. Since change to X, I have connection/VPN dropouts that disrupt data transfers

I am a new/old customer of X. I work from home for a sizeable company with a dedicated IT department and we must connect to our network using Global Protect VPN Switched back to X 3 weeks ago and from the start, when attempting to upload data to our network, the internet or gateway or VPN drops out

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billing change

I changed my plan last week. Was shown I price that I agreed to. Checked billing later and it was different price. Talked to somebody on 1/28. was told I would be contacted by phone or email in 24 to 72 hours. A week later, no contact.

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any updates from anyone on this?

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Suspicious application detected by anti-virus software while using xfinity data usage page

When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.

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Can I cancel the mobile plan before phone is activated?

I have had Comcast/Xfinity at the same address for over 30 years. Currently we just have Xfinity Internet, never had Xfinity Mobile. When I called Xfinity to get a cheaper and faster Internet service promotion was told I qualified for a free Xfinity Mobile line. It seemed like a good deal, so I said

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Unable to activate Peacock subscription

I have diamond level membership, but when I login and go to https://customer.xfinity.com/activate-peacock I get a message: We’re sorry, your account isn’t eligible for this Peacock offer My understanding is Diamond membership should include Peacock services

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I need to talk to a human

I MUST!! You people are not even letting me PAY MY BILL! Oneline is "404 Bad Gateway" and your phone robot keeps hanging up on me!! This has been going on for DAYS!!!! All I hear from you is that my account may be shut off, and advice that DOES NOT WORK!! What am I supposed to DO!??? HELP HELP HELP

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Returned payment fee

hello, i was charged a returned payment fee and a late fee and im wondering if i could get it waived because there was nothing wrong with my card and i had money in it and autopay set up, so i don’t know what went wrong? i also have my xfinity app notifications on and it never notified me about my p

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Every two to three days I can access my email account.

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Comcast.net email

How do I access my comcast.net email

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I have Xfinity mail and forgot my password and had a code to put in and aai sent it but still can't get my e-mail

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Comcast.net email

I am able to access my comcast.net email on my computer. I am not able to access it on my cell phone. New issue for me. it just stared today.

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Hello, I sent DM to Xfinity 10 days back, still waiting for a response with resolution. Meanwhile I am getting billed. Please help !!

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Order number: [Edited] - Deceptive Promotion

I signed up for a deceptive promotions from Xfinity Mobility for $40/month & no billing for 12 month. Xfinity started billing from November 2025. I reached out to customer service without any action and satisfactory answer. Anyone has similar issue and what do you do to get this issue resolved?

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This has been happening to me for 6 months. Just have to log into Xfinity website each time which takes a lot of time.  No one in tech or customer service can help. 

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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Hey there, @user_wuz63z! We're hopeful things are now resolved after our team was able to confirm work being completed in your area, and at your particular location. We sent a DM to confirm, but please feel free to reply here for the sake of the comm

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Outages west of Nashville TN

Lyles area outages since 1 25 nothing has changed in outage map still the exact number of outages . Unacceptable! No update but wow I was offered a 6 dollar credit for outage .

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1.25 outage no updates work from home . I will also be looking into a different carrier  Note: This comment was created from a merged conversation originally titled Outage

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Outages west of Nashville TN

Lyles area outages since 1 25 nothing has changed in outage map still the exact number of outages . Unacceptable! No update but wow I was offered a 6 dollar credit for outage .

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UPS said they delivered a package from y'all Feb 5th, but i never got it

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Package sent to wrong address

I got a package sent with my address on it but not my name. I want to make sure no one is accidentally using my address to set up an account and our service gets disconnected by mistake. I can send the package back but want to make sure my account is good with no interruptions.

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