Xfinity Community Forum

Formal Complaint Regarding Ongoing Internet Issues and Poor Customer Service

Dear Comcast/Xfinity Customer Relations, I am writing to formally complain about the extremely poor experience I have had with Xfinity internet service and customer support over the past several months. My internet service has been consistently slow, unstable, and intermittently disconnecting across

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Customer Service

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I do not see any DM's as of lately. Try clearing your cookies and cache then sending another.

XfinityJorge

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4 hours ago

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U

Construction Crew Peaced Out Without a Fix

my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a

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Good Morning, @user_mw7dz3! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Amazon Bookshelf link. Can you share with us any troubleshooting steps you have tak

XfinityAdrienne

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4 hours ago

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Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the

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Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessa

XfinityDena

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4 hours ago

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Peacock Activation Error PPG_0017 after moving from CA to OR.

I recently transferred my Xfinity service from California to Oregon. My Peacock benefit is permanently stuck on my old closed account profile, causing Error PPG_0017. I need an Official Xfinity Employee to unlock my Direct Messages, submit an ECM Ticket, and process an Account Entitlement Reset to r

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user_cd8g97 Thank you for letting me know what you've already tried. Please clear cache and cookies in your browser settings and let me know if you're still running into an error.

XfinityEmilyB

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4 hours ago

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Amazon Book Credit Reward is not working

Hi! The Amazon book credit reward that I just redeemed is not working. Is the code correct?

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J

Check for fraud. It is rampant lately.

josephfromgeorgia

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4 hours ago

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Can't get a real person

I canceled all services May 5. I have the receipt from the returned equipment. You billed me once for May-June and took the money. I was able to get a live person then. They refunded my payment and turned off auto pay. However, I'm now getting billed again. I've been trying to get a real person by p

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Sure! If you believe this, I got a bridge for you to buy! No extra cost but comes with a whole lot of "Merry Go Round!" operations where the corporate [Edited: "Inflammatory"]

user_4ofi07

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4 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Jespochav1 Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry you’re running into issues with those redemptions, I know that’s frustrating when you’re trying to use your rewards. I’

XfinityChristy

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4 hours ago

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membership reward issues

Is there a way to contact membership rewards about two of my redemptions not being able to use on fandango and amazon?

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U

I am having the same issue.

user_mw7dz3

commented

4 hours ago

to the conversation:

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Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the

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Hi. Did you get my DM?

user_aytwka

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4 hours ago

to the conversation:

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U

Construction Crew Peaced Out Without a Fix

my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a

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Yes, the old California account and the new Oregon account are currently linked under this same master Xfinity ID login. This was a transfer of services from CA to OR, not a brand new separate account. Could you please send me a Direct Message so I c

user_la7t3f

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4 hours ago

to the conversation:

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Peacock Activation Error PPG_0017 after moving from CA to OR.

I recently transferred my Xfinity service from California to Oregon. My Peacock benefit is permanently stuck on my old closed account profile, causing Error PPG_0017. I need an Official Xfinity Employee to unlock my Direct Messages, submit an ECM Ticket, and process an Account Entitlement Reset to r

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membership reward issues

Is there a way to contact membership rewards about two of my redemptions not being able to use on fandango and amazon?

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Customer Service

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I just tried again to verify what the pop up says. It says "There was an error accepting the invitation."

user_cd8g97

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4 hours ago

to the conversation:

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Amazon Book Credit Reward is not working

Hi! The Amazon book credit reward that I just redeemed is not working. Is the code correct?

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Of course @user_8ab3a3, it is my pleasure.

XfinityJeff

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4 hours ago

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Being billed post-cancellation

I cancelled my internet services two weeks ago on May 22nd and returned my equipment as well. I was recently sent a bill that is due June 22nd, even though my services were cancelled. I paid my bill that was due on May 22nd. How can I get this removed from my account or is it just an error that need

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Great, thank you very much!

user_8ab3a3

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4 hours ago

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Being billed post-cancellation

I cancelled my internet services two weeks ago on May 22nd and returned my equipment as well. I was recently sent a bill that is due June 22nd, even though my services were cancelled. I paid my bill that was due on May 22nd. How can I get this removed from my account or is it just an error that need

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[Edited: "Inflammatory"] I want Xfinity/[Edited: "Inflammatory"] to give me back my email service without having to go through all that 3rd party [Edited: "Profanity"] and using another browser service! For the monthly internet fee I pay, I should ha

user_4ofi07

commented

4 hours ago

to the conversation:

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Are the accounts linked? Was this a transfer of services or was a completely new account opened at your new home?

XfinityDena

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4 hours ago

to the conversation:

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Peacock Activation Error PPG_0017 after moving from CA to OR.

I recently transferred my Xfinity service from California to Oregon. My Peacock benefit is permanently stuck on my old closed account profile, causing Error PPG_0017. I need an Official Xfinity Employee to unlock my Direct Messages, submit an ECM Ticket, and process an Account Entitlement Reset to r

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Matt0001 Thank you for the screenshot and the full explanation of what took place. In the future it would best to first create your own public post that way proper help can be provided. That said please send us a DM with your full name and complete a

XfinityPeterH

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4 hours ago

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Paramount+ app no longer has Xfinity as an option

I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro

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Perfect @user_8ab3a3, then you should be all set. We can reach back out to you next week to make sure that the account reflects the right information.

XfinityJeff

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4 hours ago

to the conversation:

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Being billed post-cancellation

I cancelled my internet services two weeks ago on May 22nd and returned my equipment as well. I was recently sent a bill that is due June 22nd, even though my services were cancelled. I paid my bill that was due on May 22nd. How can I get this removed from my account or is it just an error that need

Question

U

Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the

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Customer Service

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