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Thank you for working with us through direct messages. I am glad we were able to find a new plan for you. If we can assist you with anything else in the future, please do not hesitate to reach out.
My last year with xfinity
I have a summer camp that we use only on weekends. I have had xfinity since 2022. This year my plan went up to $60/month, from $43/month. My primary home service(through another provider)is only $67/month, which I use everyday, so $60/ month for something I only use 2 days a week is outrageous. Seve
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@user_4e67a0 And I have to pay not to get bombarded with ads. I want to go back to Xfinity. I do not like this app. Depending on your browser you might be able to find an extension to block ads at yahoo. I have one for Firefox. Your other altern
Move to Yahoo not working
I enter email address then "Enter Password" screen appears. I enter my password, circle spins, then nothing. Click login again & again circle spins and nothing.
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user_l1m4n2 Thank you so much for stopping in for help with canceling your services. I am sorry to hear you will no longer be with us, but we are able to help with that. If you could send our team a direct message with your full name, the name listed
Cancel my internet
Hello I would like to cancel my internet I move away and I am no where near a store to do in person
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@user_1rb5in I am no longer able to access my Comcast email. I signed into Yahoo I created an account but I still I'm unable to access my Comcast email I'm not exactly sure what you did. Did you get an invitation to migrate to Yahoo! Mail by
I am no longer able to access my Comcast email. I signed into Yahoo I created an account but I still I'm unable to access my Comcast email
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@user_vzc3fh Has anyone after migration - who already had a yahoo account email - attempted to use the ipad mail app (not sure how to set up - my yahoo email still shows in mail app but not the migrated emails - I log out and then back into yahoo a
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Thanks for reaching back out @user_7mdrbb. We would be happy to look into this for you. I am sorry to hear you are still having issues with the box. Can you please send us a Direct Message with your full name and your full address? To send a "Direc
Cable wire still not fixed
Xfinity hooked up a green wire form the Xfinity box to my panel lid . Now you can hardly get it open. I returned a call to a rep who was a male As he told me it would cost me 100.00 to get it fixed or they would have to replace everything or dig or bury a ground wire. He said there was no listing fo
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Still not fixed.The tech came out and never fixed it.
Cable wire still not fixed
Xfinity hooked up a green wire form the Xfinity box to my panel lid . Now you can hardly get it open. I returned a call to a rep who was a male As he told me it would cost me 100.00 to get it fixed or they would have to replace everything or dig or bury a ground wire. He said there was no listing fo
Question
user_xjt010, hello there and thanks for reaching out. Oh no, I apologize bout your experience there. I know our techs and vendors are very thorough when doing this thzt type of work to avoid things like that especially gas lines. When did Xfinity bur
Property Damage to Irrigation System
Hello, recently Xfinity Comcast buried the service line and damaged our irrigation system. The company that services our system has given us an extensive break down and process and cost to repair. I’d like to have Xfinity repair the system back to operational level as before and file a property dama
Question
They never fixed it. It's STILL hooked up to my panel lid were you can't open it all the way. What's Xfinitys purpose for this?
Cable wire still not fixed
Xfinity hooked up a green wire form the Xfinity box to my panel lid . Now you can hardly get it open. I returned a call to a rep who was a male As he told me it would cost me 100.00 to get it fixed or they would have to replace everything or dig or bury a ground wire. He said there was no listing fo
Question
Good evening, @user_2hrdqu! Thank you for taking the time out of your day to reach out about your bill amount. You can view your detailed bills in the Xfinity app. They will show any promotions that you have on your account and the date they are endi
Raising prices getting less channels
This is happening to us as well. Our bill came in more then 100 over the normal bill without warning. We called and they said all we could do was drop packages so I am paying the same price I was for less channels. Completely unacceptable. Then called again said they would fix it. Was fixed for a we
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Hello user_7ubnk3, thank you for reaching out here in our Xfinity Community forum. I completely understand where you are coming from. I would do the same for my wife. I am here to help you, and to do so, I will need some account information best kept
Executive Escalation Ticket Request
I am now at 6 weeks waiting on a new phone for my wife. I purchased through on 3/8 i think at xfinity.com a Samsung Galaxy S25 edge. FedEx lost the package. I called on 3/23 to report to xfinity that FedEx confirmed it was indeed lost. I was told it was taken care of and I was able to buy a new phon
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Raising prices getting less channels
This is happening to us as well. Our bill came in more then 100 over the normal bill without warning. We called and they said all we could do was drop packages so I am paying the same price I was for less channels. Completely unacceptable. Then called again said they would fix it. Was fixed for a we
Question
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Billing
Property Damage to Irrigation System
Hello, recently Xfinity Comcast buried the service line and damaged our irrigation system. The company that services our system has given us an extensive break down and process and cost to repair. I’d like to have Xfinity repair the system back to operational level as before and file a property dama
Question
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Customer Service
@user_vfmr5b I’m trying to get my email and I get “password incorrect for IMAP. I put in my Comcast password, which I just changed and it keeps saying the same thing. I can reply with either cancel or OK. Typing in my new Comcast passwo
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Help with IMAP while in S Africa
I’m trying to get my email and I get “password incorrect for IMAP. I put in my Comcast password, which I just changed and it keeps saying the same thing. I can reply with either cancel or OK. Typing in my new Comcast password and then hitting OK does nothing but bring up the error again.
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