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Good afternoon mjplotzker I would be more than happy to assist you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click
Human agent
I need to connect to a human agent that promised me a credit when my new statement arrives in the prior chat. There is just no way to connect me to a human agent.
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
Internet is out
My Internet just stopped Working in the light is blinking on and off from green to yellow
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Good afternoon and thank you for reaching out about your most recent experience. Did you experience issues with a promotion or can you provide a bit more details on your concern?
Complaint
Where do you talk to or chat with somebody regarding the chat customer service to complain
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I desperately need live human tech support as comcast has completely lost all my data, my account, my folders.....my entire email life for the past 20 years with this switchover/copout to Yahoo. I'm so angry I could explode. Is there ANY HOPE
Human agent
I need to connect to a human agent that promised me a credit when my new statement arrives in the prior chat. There is just no way to connect me to a human agent.
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@XfinityDuron @user_apgjzh Do you have access to the Xfinity app? That's covered in the first link....
Help! My WiFi password isn’t working!
I’ve been trying to speak to an agent human for over an hour. My WiFi password isn’t working. I tried the online chat and it isn’t helping. The online chat made me change my WiFi name and changed my password without telling me the password. My WiFi password isn’t working. I need help.
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@user_0axjjf Are you able to access the IMAP settings listed below? Also, as @Latoque asked is the webmail website for us working without issues? https://www.xfinity.com/support/articles/pop-imap-samsung-galaxy-tab
My Galaxy S23's Samsung Email App stopped getting updates from my Xfinity email. I have uninstalled and reinstalled the Samsung App. When I try to reattach to my Xfinity email, I can't use Manual Settings. Upon trying to enter the password, some (Xfinity) app takes over and doesn't let me input the
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Here is the full log: 12/12/202510:56:29 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 28 29 31 32 33 34 35 37 39 40 42 44; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited:
Intermittent Brief Outages
I am experiencing brief outages multiple times a day. My Surfboard S33 modem flashes green and the restablishes a connection. My Surfboard S33 modem log shows repetitive T3 and T4 timeouts, MDD message timeouts, and SYNC Timing Synchronization failures. An Xfinity technician has already confirmed th
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Intermittent Brief Outages
I am experiencing brief outages multiple times a day. My Surfboard S33 modem flashes green and the restablishes a connection. My Surfboard S33 modem log shows repetitive T3 and T4 timeouts, MDD message timeouts, and SYNC Timing Synchronization failures. An Xfinity technician has already confirmed th
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Your Home Network
I SPOKE TOO SOON! as of today I can't seem to send any emails via my Comcast account. Within seconds I get a popup from Thunderbird: "Sending of the message failed.The message could not be sent because the connection to Outgoing server (SMTP)
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Hello, message has been sent to support. Waiting on a response. Thanks
On going issues
Hello, I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some conce
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@Monkeyboyzz @XfinityJamesC Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
All Games disconnect and slow upload speeds outside my state.
Disconnecting from EA servers, and all game servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline.
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user_ae603a - Thank you for your comment and joining the Xfinity Forums community. Our team would be happy to revisist your service needs and review optoins with you. If you could please send a direct chat message with your full name and complete ser
MeTV Toons Finally on Xfinity channel 1736
Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would
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Thank you for providing those details, @Monkeyboyzz. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to
All Games disconnect and slow upload speeds outside my state.
Disconnecting from EA servers, and all game servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline.
Question
Complaint
Where do you talk to or chat with somebody regarding the chat customer service to complain
Question
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Customer Service
@user_t3vgy6 Thank you for making us aware of your billing concern via Forums. I would be more than happy to investigate this further. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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user_9hnibn - Thank you so much for sharing your feedback. We truly value the opportunity to understand this situation fully and support you in every way we can. Could you please send us a message so we can discuss the details together? If you could
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Need to talk to a supervisor
I returned the TV box as instructed when I cancelled my Internet and Cable (Not mobile). The store agent gave me a final bill amount. I chatted with an online agent for over 20 minutes on what the charge was for. They couldn't tell me however, gave me the same final bill amount as the store agent. I
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