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Misleading email saying phone was paid off
I got an email last week and the subject line was "You did it! Your device is paid off." I was surprised because I thought I had a few more payments left. I looked at my account and it showed 3 payments remaining. Looked at the fine print in the email and it essentially said if you upgrade your phon
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Plan
Thank you for your candid reply! I understand Xfinity has SYFY and a large collection of movies but it just isn’t the same as a true horror channel. I mentioned FEARnet because it not only offered movies but horror themed bumpers and commercials as w
Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
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How do I stream on my tv?
When I open the app on my tv all I see is an old purchase. Where are the channels?
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Xfinity Stream Website
Billing
I am in need of speaking with a live person regarding a billing issue . No one seems to understand what is needed and I have been hung up on multiple times . I have taken my issue to BBB and the first issue was resolved only for me to have another issue . I am simply trying to pay a bill.
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Billing
user_9gggto Hi there! Thanks for using our Forums as a tool to contact us and I am here to help you out with all of this. I understand you had some connection issues and work being done, let me take a look into the account to see what the status is.
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day
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user_jmow3f Understood. I'm sorry that happened. We can take a look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direc
Xfinity fraudulently charged me !!!!!
I moved in April 2025. I specifically canceled the internet service at that property, and established new service a year ago….I even did a chat months ago to confirm that I was not being charged for internet at that address. I had to put a new phone on my plan, and went in to the Xfinity store today
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Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day
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Customer Service
user_ru68ao I'm sorry for the continued trouble with trying to send us a direct message. With the details provided I am not able to locate your account needed to help out with the wrong charges on the account. I reached out to our Forums moderators f
File a complaint against Jasmine B, escalation specialist
I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th
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Hello, as I have previously stated, the direct message option does not appear when I try to send it, the site just loops me back to my account dashboard.
File a complaint against Jasmine B, escalation specialist
I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th
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I have not seen any emails sent out regarding firmware updates. All of our firmware updates to Comcast modems get pushed automatically over night if there is a new firmware update that the modem needs.
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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@XfinityVictor This was done by Xfinity! I reached out to ask for my service to be canceled at my old address. I was assured it would be canceled, and my service moved to my new address. Xfinity established service at my new address, BUT kept chargi
Xfinity fraudulently charged me !!!!!
I moved in April 2025. I specifically canceled the internet service at that property, and established new service a year ago….I even did a chat months ago to confirm that I was not being charged for internet at that address. I had to put a new phone on my plan, and went in to the Xfinity store today
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Need Assistance with Double Payment on Bill
I mistakenly made a double payment on my bill today. I would appreciate some assistance on the correct procedure to refund one of the payments, if possible. If a refund is not possible, what are my options? Will the double payment be a credit on next month's statement? Please let me know how to corr
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Billing
Hello user_b4qffe, Good morning to you. I'm sorry to read that your services have been down all this time. We do not want an interruption like this for any of our customers and more so our customers that are working from home. If there is an interrup
No Internet service [Edited]
Internet has been out for almost 12 hours. This is actually insane for people that work remotely. You guys should be ashamed of yourselves.
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user_9hfvkv, thank you for reaching out to Xfinity Support. I would be happy to help you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l
XfinityAngie
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Billing
I am in need of speaking with a live person regarding a billing issue . No one seems to understand what is needed and I have been hung up on multiple times . I have taken my issue to BBB and the first issue was resolved only for me to have another issue . I am simply trying to pay a bill.
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