Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (525.6K)
user_hz6tja We wish to help in any way we can, but we have to make sure your posts fit within the guidelines for our Forums pages. We want to make sure we are able to assist, and will do our best to keep any post that fits within the guidelines avail
Billed After Cancelled Service [Edited]
Cancelled my service about 11 days into a new cycle. Basically get sent the full bill a tiny $13 discount. This is after a month of trying to get new promo pricing in place. One agent stoppex responding, one told me I only qualified if I locked into.a 3 year plan for a tablet I don't need. Very frus
Question
They forgot the trade in
I just got the new iPhone 18 pro max and they forgot to add the trade in option and now the only solution is refuse the iPhone or return and I have to pay a return fee and wait AGAIN until October to get the phone just because they made a mistake ordering my phone in the store
Question
•
Devices
Xfinity Support
Hi, I would like to cancel my Xfinity Internet service. I am not able to communicate well by phone, so I need to complete the cancellation through messaging. Please help me cancel my service and confirm the cancellation date and equipment return instructions.
Question
•
Customer Service
My bill keeps increasing
I have noticed my bill continues to rise with no clear reason why. I had a promotion that I know ended, but it went from 75 to 94 to 110 and is now 134 but I haven’t changed anything. How do I lower it? I pretty only use streaming services and WiFi.
Question
•
Billing
Transferring account to Yahoo
I remember getting some kind of message about this early on and I thought it was spam. When I tried to change over I got a message that my account was ready to be moved yet. How can I get it switched over or how can I get all my messaged deleted and start over so that my boxes are empty?
Question
•
Customer Service
Price Change on my plan
I notice my mobile plan is going up in price to $45/mo and my internet plan is also going up because it was only guaranteed a 1yr price lock. I want to take advantage of the new 5 yr price lock but when i attempt to change my internet plan, the price is still more expensive under the same speed pack
Question
•
Billing
What ended up happening with yours? Mine was shipped and I don't know what to do with this thing.
Free Xfinity rewards indoors/outdoors camera
On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a
Question
Yes TEL 2 was already blocked off so I automatically plugged into TEL 1
No dial tone
My phone is plugged into my gateway modem in the phone jack socket (next to phone icon). There is no dial tone
Question
Yes, the TEL 2 was already blocked my some who created an intelligent process so I automatically plugged into TEL 1
No dial tone
My phone is plugged into my gateway modem in the phone jack socket (next to phone icon). There is no dial tone
Question
Unresolved Trade-In Credit — $830 Promotional Credit Never Applied
Background and timeline September 2023 — I received a call from an Xfinity sales representative offering a promotion: join a 24-month plan and receive phones at no cost, with a free phone upgrade after two years. Based on this offer, I opened two lines, received two iPhone 15 devices, enrolled in Au
Question
•
Billing
@user_3ak3y6 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati
Stuck at 5–6 Mbps Upload on Own Approved Modem After Gig Plan Upgrade (Need Bootfile / Provisioning Push)
Hi everyone, Hoping a mods/rep here can help me clear up a provisioning issue on my account. I recently upgraded my Xfinity plan from an 800 Mbps tier to Gigabit internet. Here is what has happened with my speed tests and hardware setup: Old Personal Modem (Docsis 3.0): Got around 17 Mbps upload on
Question
Unless you previously changed it, the default password is password
SSID change
I want to change the SSID on my gateway and there isn't a sticker on it with the admin password. I went http://10.0.0.1, used admin as the user name, but it needs a good password
Question
Dudes. Marking a dissastisfied customer's post as inflammatory when I am sharing my experience in a very diplomatic way will not be winning you points or earning my business back.
Billed After Cancelled Service [Edited]
Cancelled my service about 11 days into a new cycle. Basically get sent the full bill a tiny $13 discount. This is after a month of trying to get new promo pricing in place. One agent stoppex responding, one told me I only qualified if I locked into.a 3 year plan for a tablet I don't need. Very frus
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Extenders
I ordered 2 extenders. I got the confirmation and now I haven’t received any shipping info. 2 weeks have gone by u still don’t have it. I can’t get in touch with Xfinity to resolve the problem.
Question
user_alq60t Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your cable line bury request. I'd be delighted to take a look, and provide you with any updates we have received from your local team. Please send us a Direct M
Underground Cable work scheduled, Marking not Completed
I received an email from Xfinity about underground cable work being scheduled now that my utilities were marked, but the utilities haven't been marked. The email says to contact Xfinity, but the AI Chat assistant doesn't see any appointments or have any information about the work. I've already had m
Question
Good Morning, @user_1a2d6p! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I appreciate you bringing this to our attention @EG to ensure we can help! I would be more than happy to look into the detai
Billed early on Xfinity NOW
Hello, I was billed a day early for Xfinity NOW. I had an alert set to cancel my service the day before as I had moved addresses, but my card was charged a day early, renewing services at the old address I no longer live at. I contacted multiple support agents who were unable to help me, telling me
Question
Transfer pin
I need the transfer pin for my landline to change to another provider
Question
•
Home Phone Features
Hello, @KMitch11! I am sorry to hear about the missing emails, we all know that can be a bummer. It is odd that it's only a select period, from July 2025 till now, but our team is happy to see what we can do to investigate and help in any way possibl
Sudden emails missing
Overnight Tuesday, all my email since July 2025 is gone. Older emails remain and new emails also are coming in. Can you please help? Thank you.
Question
@user_231bt7 Thanks for reaching out to us via Forums regarding your trade-in credit concern. I would be more than happy to help you with this. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upp
XfinityRaul
commented
4 hours ago
to the conversation:
0
0
Unresolved Trade-In Credit — $830 Promotional Credit Never Applied
Background and timeline September 2023 — I received a call from an Xfinity sales representative offering a promotion: join a 24-month plan and receive phones at no cost, with a free phone upgrade after two years. Based on this offer, I opened two lines, received two iPhone 15 devices, enrolled in Au
Question