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Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it
No internet. Router front lights are off, back back Ethernet port lights are on.
My home WiFi stopped working today. When connected to power the routers front lights are off, but the Ethernet ports are lit up, so I know it’s not necessarily a power issue. Is there any troubleshooting to be done or do I just need a new router?
Question
Xfinity UPS utility box has fallen and NO ONE is coming to fix it!
There is very unsightly UPS box that has fallen in front of my house, and even with repeated contacts, NO ONE from xfinity will come out to fix it. I even see Xfinity trucks in the neighborhood that are installing new services, but they also do not seem to care that their power backup box has fallen
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Customer Service
Scammed on Xfinity 1-800-266--2278
I was scammed on 5/5/26 on the Xfinity 1-800-266-2688 number which was not spoofed. The call actually came in on that number. They sent me a security code on the Xfinity text #266278 which was not spoofed. This means that this was an employee or a person who works in a Xfinity/Comcast facility made
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
refund
For the last 4 days we have been having an "urgent network performance issue" in my city. I want to know EXACTLY why this issue is happening and how many more days it will take to fix. I also want to know if myself and everyone else in town will be receiving refunds for these lost days of intermitte
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@user_903ea0 Thanks for reaching out to us, We do apologize for any inconvenience. You should have received your refund within 30 days of cancellation. What could delay the refund is generally unreturned equipment. Have you made sure
I have not received my refund yet
I was supposed to receive a refund of $43.03 for an account I closed over a month ago. I received a letter stating that I would receive it within 30 days after I returned my equipment, which I did on April 7, 2026. I want to know when I am going to receive it. You keep sending me offers wanting me t
Question
@user_mike_v Thank you for making us aware of your billing concern via Forums. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, cli
Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.
I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.
Question
Hello @user_9d9qc7, thank you for taking the time to leave a post. While we’re genuinely sorry to see you go, we completely understand that you have to make the choice that’s best for your home. If you could send our team a direct message
Cancel service
I want my service canceled on May 15, 2026 at [Edited: "Personal Information"]
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Slow Upload Speeds (40Mbps) on Netgear CM3000 - Provisioning/Next-Gen Help
Hi! I recently upgraded my modem from a Motorola MB8611 to a Netgear Nighthawk CM3000 specifically to take advantage of the Next-Generation (mid-split) upload speeds. Despite the CM3000 being a recommended device for these higher speeds, my upload is still capped at ~40 Mbps, which was the same limi
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@dalesuykay Thank you for taking the time to reach out to us here on our Xfinity Forums! You can click this link for directions on how to activate your Disney+/Hulu bundle. As long as you are activating it with the same email and password that you us
Disney +
How can i watch Disney + plus now that i have it also why am i paying$11.99 for Hulu when i have the Hulu/disney +package included in my bill
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Concern moved here to the Customer Service help section.
Internet Service Appointments
Poor/halting internet. Did all the chatbot tech checks. They found an issue and said needed to schedule an appointment (I had rebooted router/modem a few times)! Xfinity app says online! Took 4 days for an appointment, and when the tech arrived, he didn’t even want to come in..said the issue was on
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Hello, @user_faa767! Thank you for reaching out with a new post regarding the changes you'd like to make. Our team is here to help :) Have you already seen how to cancel, pause, or move your service as seen HERE? If you still need assistance, let us
How do I cancel my service?
I can't find where and how to cancel my service. Please assist me.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I have not received my refund yet
I was supposed to receive a refund of $43.03 for an account I closed over a month ago. I received a letter stating that I would receive it within 30 days after I returned my equipment, which I did on April 7, 2026. I want to know when I am going to receive it. You keep sending me offers wanting me t
Question
Hello, I was promised the same thing. I was told by multiple salespeople, one online and one in the store, that my bill would be $60 and $50 if I used my bank. I am now being charged $60, and I am using my bank. I talked to a billing agent on chat,
Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.
I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
I want my service canceled on May 15, 2026 at [Edited: "Personal Information"]
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do I cancel my service?
I can't find where and how to cancel my service. Please assist me.
Question
@XfinityAmira wrote: "...The free Universal Orlando tickets ... are for two people ..." Then why do the "Terms and Conditions" for "Save on tickets to Universal Orlando Resort" offer say "entitles one (1) guest admission"? And why does the of
Universal Studios
Hello i redeemed my universal ticketsbut i had a question are the tickets for two people or one person?
Question
@PhatPhredPhD Please send us a direct message with your full name and the service address and we can check the account and any confirmation numbers you have. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click
Trying to upgrade to 5 year internet plan as an existing customer.
The site offers me the 5 year price and everything appears to complete. At the end it takes me to a confirmation page with a number (latest number is [Edited: "Personal Information"]), but I never receive the promised email. Nothing ever shows up on my account. I tried this a few times, based on sug
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user_vvttbu Thanks for creating a post and for bringing this to our attention. We'd like to get more information on whom you had spoken with and details from the account to assist further. Please send our team a direct message with your full name and
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Scammed on Xfinity 1-800-266--2278
I was scammed on 5/5/26 on the Xfinity 1-800-266-2688 number which was not spoofed. The call actually came in on that number. They sent me a security code on the Xfinity text #266278 which was not spoofed. This means that this was an employee or a person who works in a Xfinity/Comcast facility made
Question