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Hello
I had an open Xfinity phone box delivered in April. No phone was inside ! Can anyone help me? I’ve called 15 times and they say police report, take pics, and I’ve waited 20 days now. name is zack emaik is [Edited: "Personal Information"] PLEASE HELP
Question
Hello user_1ywibs, you will not pay on the watch forever. Only until it is paid off. Then the payments toward the watch are done, and you only pay for the service.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Poor service
I have Xfinity mobile and I have received the worst customer service from you guys whe ln submitting a claim. Slow response time. Claim pending with no updates, called and can’t expedite . Why am I paying for mobile care when you get transferred over and over with no solutions. Highly don’t recommen
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Devices
[Edited: "Personal Information"] we received an open box with no phone inside that we paid for. We’ve filed a police report number [Edited: "Personal Information"] Jacksonville sheriffs office. Note: This comment was created from a merged convers
Hello
I had an open Xfinity phone box delivered in April. No phone was inside ! Can anyone help me? I’ve called 15 times and they say police report, take pics, and I’ve waited 20 days now. name is zack emaik is [Edited: "Personal Information"] PLEASE HELP
Question
Hey there, @user_26a0c0, thanks for reaching out through Xfinity Forums regarding your email concerns. We would be happy to help with troubleshooting. Are they getting an error message when they attempt to send you the email?
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
Question
Good afternoon @user_9ph37j. If you head over to https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email, it will provide steps on how to connect your email to Apple Mail. Let us know if you have any questions.
Connecting my Email to iPhone [Edited]
How do I connect my email account to my iohone [Title edited to remove personal information - email address]
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Line locate
I need my Comcast cable line marked prior to implementing a landscaping project.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Credit on my bill for a month of stations I can’t access. It’s unacceptable at this point
I’m insisting on a credit for the month of April since I haven’t been able to watch my programs.
Question
How long do I have to pay 10 dollars a month. When I’m old and grey will I still be paying for the watch
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
is 1-888-266-2278 a comcast number?
is 1-888-266-2278 a comcast number? I dialed this to talk to comcast, but am not sure if I am speaking to the official rep.
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Customer Service
@user_vqo0oq Thank you for taking the time to share your concerns on Forums. I understand that your contract discount has expired, which has resulted in a higher monthly bill. The expiration date of promotional discounts is included on each monthly
Policy on downgrading to Internet Essentials
On April 22, 2026, I received my Xfinity monthly bill and noticed it was $20 higher than usual due to a change with the contract discount I was given when I set up this plan after the Affordable Connectivity Plan expired in 2024. I contacted Xfinity chat and was referred to their Internet Essentials
Question
Good day user_2n23m4, and thank you for bringing your internet concerns to our community for help! I know how crucial it is to have working internet at all times, so the interruptions you're describing are something I want to help you fix in any way
Complaint About Internet Service - It Never Works!
Hello, For the last month or so, there have been several days where our internet just does not work. I have restarted our router, and that does not fix the problem. Sometimes we will go an entire day or more without internet access. I have to rely on my cell phone as a wifi hotspot. That's unaccepta
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Connecting my Email to iPhone [Edited]
How do I connect my email account to my iohone [Title edited to remove personal information - email address]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Internet and keep tv
I have Xfinity Internet (1 gig) and Xfinity TV (Premium TV). The cable box (XiD X1) is connected via Coaxial cable. I do get Peacock, but I do not use it. I am considering cancelling the Xfinity Internet and subscribing to Fiber Internet provider since Xfinity does not offer fiber yet. I want to kee
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I have had an xfinity service person set up my router and it works fine. How do I remove the old name from visible networks??
I tried to log into my router by entering 192.168.1.1 but it doesn't allow me "in". It autofills the admin and password but I have a new password. How can I do this removal of the old names that are now visible when anyone looks at available networks?
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Your Home Network
Policy on downgrading to Internet Essentials
On April 22, 2026, I received my Xfinity monthly bill and noticed it was $20 higher than usual due to a change with the contract discount I was given when I set up this plan after the Affordable Connectivity Plan expired in 2024. I contacted Xfinity chat and was referred to their Internet Essentials
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Billing
Network Problem
I'm unable to receive MMS text messages from iPhones on my Samsung Galaxy 24+ as of about 5 days ago. There is a problem on the network, not with the phones themselves.
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Network
Return channel 7 WXYZ Detroit to us. It's bad we can't even watch a local channel. Also put antenna tv back on. What's the use of having xfinity anymore.
Return TV programing WXYZ Detroit
I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .
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Hello there, there is always a chance that we can acquire a network back, but at this time we do not have a timetable. @user_do1hhd
Scripps subscription
Is this cancellation of Scripps a permanent situation or is there still a chance a settlement may be reached between Xfinity and Scripps?
Question
Hello user_hp9e9f thanks so much for taking the time and reaching out here via our Xfinity Forums! We do want you to be able to enjoy your services to their fullest capacity. Is this happening on specific channels, and if so, which ones? Due to a lic
XfinityAlfonso
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Credit on my bill for a month of stations I can’t access. It’s unacceptable at this point
I’m insisting on a credit for the month of April since I haven’t been able to watch my programs.
Question