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2 days and still down. Disconcerting if a business account, even with cut Fiber, the issue is resolved in 4 hours. I know this, as my company was offline due to a fiber cut last year. It was fixed fairly quickly. The length of the outage is a bit har
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
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@XfinityAngie we need help! They are blaming you.
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Same Issue. Microsoft Windows [Version 10.0.26200.8457](c) Microsoft Corporation. All rights reserved.C:\Windows\System32>tracert loginserver.live.albion.zoneTracing route to live01-win-01.dc02.albion.zone [5.188.125.14]over a maximum of 30 hops:
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Hello @user_3b7970, you've reached the right place, we can absolutely help you! Before making these changes, please note how your daily experience will adjust: Downgrading or removing your premium DVR tier will impact your overall storage space. Any
Cancel 2 services from my Xfinity bill
I have 2 services that I would like to remove from my monthly bill. 1. X1 Cloud DVR 2. xFi Complete What do I need to do?
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Filing a complaint
An employee at the Orleans, MA Xfinity store was extremely rude and unhlpful to me. He refused to help me, even though I am one of my account managers. His name is [Edited - Private Information].
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Customer Service
Cdowning18 Our team can look closer into this on our end as it will require us to look into your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate
How to request "ER" (External Plant) Ticket or Plant Maintenance Request
My home internet is on and off, 3 technicians came to check, they said they needed to have access to the pole in our Neighbor backyard. 3 attempts, they're not home. Last technician told us to go ask neighbor the time that they'll be home which is unusual for us to go and ask. We need Xfinity to man
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cmc2012 Thank you so much for reaching out to us here with your questions! Unfortunately, we don't having any information about promotions that will be available when the new iPhone releases, but you can keep up to date with Xfinity Mobile phone prom
Last year they offered free iphone16 before iphone 17 was released. Will they do the same this year before iphone 18 is released?
Last year they offered free iphone16 before iphone 17 was released. Will they do the same this year before iphone 18 is released?
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@user_0ag04k thanks for taking the time to post on our Xfinity Community Forums page. You are right to be wary of a potential scam. Here is some information on how to Identify official emails for the Comcast.net email upgrade to Yahoo Mail. Keep in m
Yahoo terms and conditions
I’m receiving emails from a random email saying I must accept new terms and conditions from Yahoo, but it looks like a scam. I don’t feel comfortable clicking on the link so I signed on to my xfinity email and I don’t see anywhere to accept new terms and conditions. Is this legit, and if so, where s
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Thanks so much for checking back in with us today. I am no longer showing the activation problem on our list of known issues, can you please try activating the subscription again following instructions found here https://www.xfinity.com/support/artic
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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How to request "ER" (External Plant) Ticket or Plant Maintenance Request
My home internet is on and off, 3 technicians came to check, they said they needed to have access to the pole in our Neighbor backyard. 3 attempts, they're not home. Last technician told us to go ask neighbor the time that they'll be home which is unusual for us to go and ask. We need Xfinity to man
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Customer Service
Activate my Comcast
Activate my Comcast at [Edited: "Personal Information"]
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Your Home Network
Thank you for following up. No, I tried creating a new Disney+ account and there was no option to activate the free services included with my Xfinity plan. The only available option was to purchase a paid subscription.
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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2 addresses- want stream iphone app to use a different onr
2 addresses want stream iphone app to use a different one. right now, my Stream app is using the account that has only 20 hours of DVR. I want to switch to my different account. So I have two addresses and two accounts under my one login. how can i change what th stream app uses?
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Xfinity Stream App
Yahoo terms and conditions
I’m receiving emails from a random email saying I must accept new terms and conditions from Yahoo, but it looks like a scam. I don’t feel comfortable clicking on the link so I signed on to my xfinity email and I don’t see anywhere to accept new terms and conditions. Is this legit, and if so, where s
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Sign-In and Account Management
2 addresses. want xfinity stream to use different address
i use the stream app. i have 2 addresses with xfinity services, and the stream app is using the account with only 20hrs dr recording time . i want it to use tha account with 300 hrs dev recording time
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Xfinity Stream App
Cancel TV service Keep internet
Want to shut the cable off and keep my internet only.
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Customer Service
user_mmeetm Thank you for stopping in with your feedback. We always appreciate hearing from our customers, and I am glad you were able to open a new browser window to resolve your issue. If you need anything else, please let us know.
The xfinity website, has many problems
And as a paying customer my access to the website to pay my bill should be flawless, unless there is maintenance on the website happening. Today, 6/6/26 I sign-in to the xfinity website. I click on pay bill, I get a loading circle, then a message appears, This is taking longer than expected, but we'
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@user_2crb8w thanks for taking the time to post on our Xfinity Community Forums page. Sorry to hear about the experience you had, and I'd like to do everything I can to help. Please send a direct message including your full name and service address,
XfinityAbel
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Filing a complaint
An employee at the Orleans, MA Xfinity store was extremely rude and unhlpful to me. He refused to help me, even though I am one of my account managers. His name is [Edited - Private Information].
Question