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WiFi password
I try to set up my printer, but it said my WiFi password is incorrect, so can you please find it out?
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Your Home Network
Of course not. I would reach out to Elon Musk, as I am sure his engineers could have it addressed within 24hours. Give him a call.
When will the Xfinity App be updated to work on the 3rd Gen Apple TV?
You would think with AI technologies and the simplicity of making apps today, Xfinity would wake up and correct their app to have it run on premium devices, such as; 3rd Gen Apple TV devices, Google streaming devices, and not just on their cheap Xumo devices. Is there a plan to update the Xfinity ap
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user_6xe2mm If internet is provided by your community, then NOW Internet cannot be added on. However, our documentation, and the NOW Internet website is unclear on if NOW Internet can be added if you only have TV service provided by your community. I
Definition of Bulk Video
I am interested in switching to NOW internet service. I do live in a community where Digital Starter and Expanded Basic service is provided via Bulk services, but I pay separately for my internet. Can you advise the restriction rules regarding "bulk video"
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How do I cancel streaming and TV
I want to cancel streaming and TV and just keep internet with Xfinity
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Customer Service
user_2hhoj5 Thank you for reaching out! Did you happen to check the Xfinity app or the Xfinity Status Map for any local service interruptions, or maintenance work still in progress? Also, are you seeing pixelation on all channels, or just certai
Pixelation
Xfinity has been working in our neighborhood for several weeks saying there is a problem. Everything was good until today and now my cable won’t stop pixelating and freezing. I’ve restarted browser and had chat check strength which says great.
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Pixelation
Xfinity has been working in our neighborhood for several weeks saying there is a problem. Everything was good until today and now my cable won’t stop pixelating and freezing. I’ve restarted browser and had chat check strength which says great.
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X1
Let me clarify my above concern - I do not want to lose my TV service provided to me by my community if I go to NOW internet. That is my concern.
Definition of Bulk Video
I am interested in switching to NOW internet service. I do live in a community where Digital Starter and Expanded Basic service is provided via Bulk services, but I pay separately for my internet. Can you advise the restriction rules regarding "bulk video"
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It would be an offer with some qualifying internet promotions. I have seen that the offer conflicts with the back order options, but other than all issues have been resolved with the order system, and there are not currently any known issues. To look
Xfinity Support
Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr
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Thank you for your response - however looking at NOW FAQ Eligibility, it states NOW internet is not available for customers who have Bulk Video, Manageed WIFI or WIFI Ready service. I was concerned that because the Bulk TV service, it might disquali
Definition of Bulk Video
I am interested in switching to NOW internet service. I do live in a community where Digital Starter and Expanded Basic service is provided via Bulk services, but I pay separately for my internet. Can you advise the restriction rules regarding "bulk video"
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@user_5v30jo Can you be a little more specific? What are you trying to modify on the account?
Cancel services
I am moving on Oct 27, 2025 and will no longer want and need internet service. Please cancel my plan from that date.
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Accepted Solution
Hello @user_6xe2mm, there are no restrictions regarding your TV bulk service. That is something contracted through your housing that will not be affected. As far as setting up NOW, you can go here https://www.xfinity.com/now to begin the process
Definition of Bulk Video
I am interested in switching to NOW internet service. I do live in a community where Digital Starter and Expanded Basic service is provided via Bulk services, but I pay separately for my internet. Can you advise the restriction rules regarding "bulk video"
Question
Hello user_mlv5cp I'm sorry there has been such a delay in getting the permanent line installed. We can look into the account to see if any jobs are open and if not reach out to the proper tech teams that can get this resolved given the delay. In ord
Cable Safety Issue Unresolved
It has been four months of trying to get the same issue resolved by Xfinity. We had a broken internet tap and a technician ran a temporary cable from our neighbor’s tap to our tap to give us internet. We were told someone else would come out and fix our tap. No one showed up, and after we called and
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Not a problem @user_00pa5z I will be more than happy to help you remove your modem. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if n
need help removing modem from old account
need help removing modem from a deactivated account so I can use on new account
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Please wave fee
hi I closed my account and turned in equipment never heard anything from you guys until today about an outstanding balance. I ad no problem opening a now account and also a new regular account. I was just approved for over $415 from now due to my services being capped each month and now I’m being as
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Billing
Hello @SomeUser, if you don’t migrate your Comcast.net email to Yahoo, the email address will eventually be lost and the account closed. You’ll still be able to use your Xfinity ID to access your online account, but not the email. There i
Eliminating use of primary account's @comcast.net address
Hi. I no longer need/use my primary account's @comcast.net address and I have no secondary addresses setup. I would like xfinity to no longer use my @comcast.net address for any account, forum, etc purposes. I want existing email addresses elsewhere to be used instead. I haven't migrated my @comcast
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I’m not aware of the offer, but would take advantage of it if it were being offered.
Xfinity Support
Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr
Question
How do I modify my account?
Cancel services
I am moving on Oct 27, 2025 and will no longer want and need internet service. Please cancel my plan from that date.
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@XfinityRay This doesn’t work. Why is this so difficult your company offers it with package so there is obviously an issue with all these comments. I’ve been in with support asking how many devices and show I like. Why? Tho
Connecting to Peacock through subscription
Having same problems as everyone else here… did anyone get their issue resolved? trying to access peacock. Acct was linked to my Xfinity earlier through Comcast.net email which is no longer accessible. Peacock no longer recognizes either email for Xfinity or reset password. Have spent countless hour
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Hello renieandrenie thank you so much for taking the time to reach out here via our Xfinity Forums! Have you had an opportunity to check for the newest plans/deals via our Xfinity Plan Builder? This site should allow you to make changes to the accoun
XfinityAlfonso
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How do I cancel streaming and TV
I want to cancel streaming and TV and just keep internet with Xfinity
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