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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tv box activation
A technician was supposed to come to my home this morningto activate my streaming TV box and no one showed up or called.
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Bill in Spanish
My Xfinity bill has somehow gone from English to Spanish. I contacted customer support and it seems like they don't understand why. Help!
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Billing
Blessedroyalty777, thank you for reaching out through Xfinity Forums. This is not the expereince we want for our customers. If you would like our assistance, Please send us a DM with your name and address. Here are the detailed steps to direct
Issue Accessing Mobile Account [Edited]
*24 hours was at 8am. I spoke with customer support previously, back in April about a in state, change of address. I advised them that I was having trouble accessing my mobile account. I was told to continue to use the chat support to resolve the issue. To go around not being able to see my mobile a
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
you won't let me cancel my TV service!!!
i am trying to cut the cord but keep comcast for internet and telephone. the website won't let me do it, forcing me to the call center. the call center is unable to generate the consent form and so i am on minute 37 of waiting for them. they say it is a system problem. you cannot keep someone as a c
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WORSTS CUSTOMERS SERVICE
⭐☆☆☆☆ (1 Star) I had a very disappointing experience with this Xfinity location at 6625 Spring Stuebner Rd, Ste 200, Spring, TX 77389. I was given a WiFi extender that wasn’t even connected to my account, so it never worked properly. When I returned to the store to get the issue resolved, the manage
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Good morning @user_2xupvn, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the credits you were promised, but you have come to the right place for assistance with t
Credit promised and bad customer service
I am extremely disappointed with Xfinity’s customer service. My boyfriend was charged for unauthorized mobile lines that were opened on his account without our knowledge. Because his credit card was set up for automatic payments, these fraudulent charges continued for several months. When we first c
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pcboiler Wow, thanks for those details. We are happy to take a look over DM to see how we can help get this resolved finally. To send a "direct message" / "private message" message to Xfinity Support: Click "Sign In" if necessary Click the "Di
Inconsistent connection drops
*New, potentially simpler to understand event logs in the first posted comment Some sleuthing by me at the end comparing the modem history with my Chrome plugin to monitor internet connectivity. I've replaced both my modem (on my second Arris S33V3) and router (just switched from Google Home to TP-L
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Topic closed.
Direct message Customer service
I was wondering how to direct message customer service the people on the phone do their best but I don't think we understand each other Thanks for your time and attention
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@user_75cd0f We would hate to lose you as a customer, especially before attempting to reprovision your modem. I can definitely process the provisioning signal before you process the disconnect order.
Help needed with XB10 FDX gatway
I visited an xfiniy store on yesterday afternoon and received a new XB10 gatway for symmetrical 2gig service but after getting home and connecting it properly it looks like my service maybe stock on the the previous xb8 configuration or may not have been reprovisioned correctly or not have correct b
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Issue Accessing Mobile Account [Edited]
*24 hours was at 8am. I spoke with customer support previously, back in April about a in state, change of address. I advised them that I was having trouble accessing my mobile account. I was told to continue to use the chat support to resolve the issue. To go around not being able to see my mobile a
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Customer Service
@Eugene58 @XfinityJeniece Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Intermittent Internet Connection Problems
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. This problem is happening with multiple computers and devices, not just one thing. It is happening with both wired connections and WiFi connections. My router was recently replaced by a technician and the pro
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No thanks ill be dropping this fdx service and xfiniy its a wast of to much of my time
Help needed with XB10 FDX gatway
I visited an xfiniy store on yesterday afternoon and received a new XB10 gatway for symmetrical 2gig service but after getting home and connecting it properly it looks like my service maybe stock on the the previous xb8 configuration or may not have been reprovisioned correctly or not have correct b
Question
@user_f72h5f Thanks for reaching out. I understand the importance of finding the best price for services that fit your household’s needs. We also offer our self-service link below. If you sign in with your user ID and password, you will
file complaint
It's ridiculous that I need to resort to sending a message here when I just want to email corporate (if someone can please provide me with an email address to do this, that would be helpful). A few weeks ago, I contacted xfinity bc my bill (for the same services that I've always had) went up by $20/
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@user_xpz70q My question ?
my internet is not connected
My wifi is down and I have had trouble all week long streaming prime video.
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Now closing marked "Solved" topic.
High jitter / Latency issues while playing GPS games online
I got xfinity installed in Feb and in June I started having issues with internet while I have been playing online competitive games like Counterstrike 2 I have been facing constant lag and jitter issues everytime and everyday. Been playing on wifi since day 1 and didn't have any issues before no cha
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Hello there, @user_9znpea. You've come to the right place! Our team can certainly help facilitate the changes you're looking to make, and it would be my pleasure to get started with you today! Could you please send our team a direct message to contin
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you won't let me cancel my TV service!!!
i am trying to cut the cord but keep comcast for internet and telephone. the website won't let me do it, forcing me to the call center. the call center is unable to generate the consent form and so i am on minute 37 of waiting for them. they say it is a system problem. you cannot keep someone as a c
Question