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Good lord, does anyone at xfinity actually QA something before launch? Spiderman Brand New Day in English is unwatchable.
Audio sync issues
When using Xfinity Stream, the audio slowly starts advancing ahead of the video playback. This happens with recordings and live playback. It seems to be happening much more frequently. I have cleared the cache, cookies, etc from my browser and it makes no difference. I have logged out, restarted my
Question
Hello @norip81, and thanks for reaching out on our Xfinity Community forums! Having a cable left above ground for this long after being told it would be buried is understandably concerning. We'd be happy to put some additional eyes on this and review
Coaxial cable still not buried one month after installation
About a month ago, I had Xfinity internet installed at my home. The technician ran a coaxial cable and told me it would be buried, but it has now been over a month and the cable is still lying on the ground exactly as it was left. Could someone please help me get the burial scheduled or let me know
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user_dq5fj9 Have you been a customer with Xfinity before? Did anything show up on your credit report or no?
Valor Processing request
The above company has texted me several times saying I owe you a debt. I owe no debts to Xfinity. Please correct this. thank you
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Account billing
can I access a list online of the items and cost on my account?
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Getting Started
I believe I’ve been logged in under my Xfinity account for a long time, but I’ve never paid for a subscription to peacock. Just yesterday I was informed of the free 2 year premium subscription when I updated some services. I’ve tried every option pre
Peacock activation loop error (SAME as all these other posts!)
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe
Question
The other 4K box is the XG1v4. It connects over coax, the old fashioned way, and has its own internal DVR along with six tuners for simultaneous recording. The XG1v4 does Atmos, but not Dolby Vision, just HDR10. Personally, I prefe
tv box upgrade
Hello, what are the proper upgrades for these boxes. 1. XG2v2-P 2. XiD-P they are not 4k compatible so Ive been trying to upgrade them and they sent me 2 XiOne to replace those 2 devices.
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Billing - Promotional Credits
Hello Xfinity Support, I am requesting the escalation of an ongoing billing issue with my Xfinity Mobile account. I previously received a case number indicating that the issue was resolved; however, my account and monthly bill still do not reflect the corrected amount. Please route this request to a
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Billing
Good evening user_nf0034120 I would be more than happy to look into this further for you. It will require me to review your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Supp
Frustrated with Unlimited, Plus, and Select Plans
Now I see exactly what happened. Xfinity enrolled you in the WRONG promotion, and they're trying to hold you responsible for a trade-in that wasn't required under the promotion you requested. Your screenshot is particularly useful because it shows two completely different promotions side by side: Pr
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Removing Trusted Devices
Ive been trying to remove devices i do not use anymore from trusted devices on the xfinity app but it doesnt allow me too. This is a major security risk that should be easy to take care of but xfinity is making it as hard as possible for me.
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Xfinity App
Good evening @SWIVELHEAD. Did you have an active Peacock before this?
Peacock activation loop error (SAME as all these other posts!)
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe
Question
user_o2kjv8 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
lowering bill
I'm currently paying $75.50/month for internet and I'm looking to reduce my bill. I've checked for offers online but haven't found anything for existing customers. I need help checking whether there are any promotional rates, retention offers or less expensive internet-only plans available for my ac
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Internet keeps going down
My internet 2 Keeps.going down cannot get live person to help. What am I opaying foe. Thinking of changing service.
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Devices and Equipment
Hello @user_bocb4o I'm sorry to hear this has happened and we can help with that here. May I please have you meet us in direct message to provide the address where this happened? Can you please also include if this has affected your service?
Need a service technician
Workers were in our yard and cut the line. We need an agent to come out
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did anyone help you? So far I have heard nothing on my request
cablecard is not reading
I need help re-pairing an existing CableCARD in my TiVo Edge for Cable. The CableCARD is still active and listed on my Xfinity account. The TiVo Conditional Access screen shows Con: Yes, Val: ?. The card is receiving OOB data, but the TiVo's CableCARD Pairing screen says “Information is not availabl
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Hello user_wakmdc. If you're still needing help with your line burial, we're here for you and would love to help! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full se
Xfinity won't bury my cable
Xfinity did a cable drop back in mid-April. The cable is not laying flat and is stick up in the yard causing a tripping hazard. I have called Xfinity numerous times to get someone to come out. Last week the customer service represenative said that I was scheduled to have the cable buried and I took
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Spiderman Brand New Day audio sync issues
I tried all fixes AI suggested and it points back to xfinity has a stream issue on that new movie. 10 sec or better. It only works in audio description mode. Unwatchable and pricey at this point.
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Xfinity Stream Website
Hey there, @rah618, thanks for reaching out through Xfinity Forums regarding your cable box. We would be happy to take a look at your billing details to ensure you are being billed correctly. Can you please send us a direct message with your full nam
Cant remove old cable box from my bill
Going back to somewhere around 2015 my son lived with us. At some point he wanted to upgrade, which I was not aware of. Once I found-out I said 'No !' As a result, you, the cable company were expecting to receive the cable box to complete the upgrade, which never arrived. Therefore, you added the ca
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neonglow - Thank you for reaching out! Our team would be happy to help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conve
Code not being shown for a reward
I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist.
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user_mou12h Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Incorrect Unreturned Equipment Notice - Serial XI11SC522410A0D2BICO
I am receiving periodic automated threats stating that I must return a TV Box (Model: SCXI11BEI, Serial: XI11SC522410A0D2BICO) by November 9, 2026, or face a recurring $15.85 monthly fee. I have not owned or possessed this specific piece of equipment in years. I refuse to resolve this via phone or l
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Hello @user_dbhzc1 thank you for allowing our team to assist and connect you to our Executive Resolutions Mobile Team. After we submitted the ticket for assistance our agent reached out and was able to assist with all your concerns. Thank you for you
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Xfinity Mobile signup correction—request for executive review
I’m requesting a one-time executive review of a recent Xfinity Mobile purchase. I purchased an iPhone 18 Pro with an iPhone 15 Pro trade-in, but accidentally selected Mobile Select instead of Mobile Plus. I still have the 15 Pro and have not submitted it. I contacted support to correct the plan sele
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