Xfinity Community Forum

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Yes, the SSID was there. Seems that the modem/router had some internal problems. I replaced it, and now the wifi is working.

huberoy123

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7 hours ago

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H

Ethernet connection is working, but the WIFI is not.

Why is my Ethernet connection working, but the WIFI is not?

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U

Accepted Solution

drop amplifier relocation

Hi, I believe I have a drop amplifier in a bedroom where I do not want it. Without it, the internet does not work. My neighbor has one, but his is plugged into his box in the garage. I want to know what port I can plug the drop amplifier into in the garage junction bar. The options are: Out 3, Out 4

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Your Home Network

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U

Yes, it has been more than 2 hours

user_k0x9x9

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7 hours ago

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Peacock for platinum tier

I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?

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W

I hope you have a better outcome, STARZ just wrote back to me there's nothing more they can do and punted it to Xfinity, saying it's their issue...

wolverine365

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7 hours ago

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ISP Location Incorrect

I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b

Question

Hi there, @user_49bp0t ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about your cable line and service issues. Please be assured you reached the right person

XfinityRichard

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7 hours ago

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Direct messaging

How do I access direct messaging?

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

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Seeing is believing

I visited the new Miami Gardens location.. The Staff greeted Me immediately. Jay provided excellent Customer Service.. The Manager Dadid took His time finding the best Deal for Me. The deserve 10 Stars each !!

Question

Current XB7 firmware level is CGM4331COM_8.3p5s1_PROD_sey

kr123

commented

7 hours ago

to the conversation:

0

xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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U

I’d like to have a technician come to my home to fix a couple of issues with my service: - the cable from the utility pole to my home is sagging almost down to my lawn. This is probably not safe - when I am watching TV and using FaceTime on my phone

user_49bp0t

commented

7 hours ago

to the conversation:

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Direct messaging

How do I access direct messaging?

Question

Hi there, @user_thel98 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me.I understand your concerns regarding needing to lower your billing. Please be assured you reached the right

XfinityRichard

commented

7 hours ago

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Need new contract

I am looking to either discontinue service or get a new contract.

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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How can I contact xfinity mobile supervisor?

I spend 1 week with customers care and everyday took me on the phone and chat with them almost 3h,still can not restore my phone number,all customers care lie to me.ether disconnect the chat or hand off my phone when they can't fix my problem. I need to call back start over and over again.

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Need new contract

I am looking to either discontinue service or get a new contract.

Question

W

Here are the last 2 messages from STARZ tech support: Email Response 1 Hi *******,My name is *******, and I'm sorry you cannot experience our content to its full potential.We believe this is a valid flag and encourage you to check your systems, net

wolverine365

replied

7 hours ago

to the conversation:

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W

ISP Location Incorrect

I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b

Question

user_9ic2tg, Thanks so much for reaching out. I can understand the frustration caused by multiple internet service interruptions as someone who works remotely. You’ve come to the right team. Over social media, we are experts in resolving servic

XfinityGabriel

commented

7 hours ago

to the conversation:

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Ongoing intermittent internet outages despite good speeds – need escalation

I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi

Question

xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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Customer Service

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Does https://www.xfinity.com/support/articles/admin-tool-access help? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notif

BruceW

commented

8 hours ago

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Skip the XFINITY app

How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.

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wolverine365 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

XfinityBrianH

replied

8 hours ago

to the conversation:

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W

ISP Location Incorrect

I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b

Question

@user_sj0e12 https://www.xfinity.com/support/articles/activate-xfi-gateway-app?

EG

commented

8 hours ago

to the conversation:

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U

I received a new router today and can’t get it connected

Need help connecting router

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W

I just tried that and yes, in fact the mobile app works when connected to mobile data (LTE or 5G), but as soon as I enable WiFi and my phone connects to my router, the app kicks me off (logs me off) and the infinite login screen loop starts again. T

wolverine365

replied

8 hours ago

to the conversation:

0

W

ISP Location Incorrect

I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b

Question

user_d2q4d7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

commented

8 hours ago

to the conversation:

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Remove the old modem from Comcast account

Please help to remove the old modem from Comcast account so I can give it to my parents.

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Thank you for the response! I now see your DM, and I am going to be responding there shortly. Please try not to send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, espe

XfinityJorge

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8 hours ago

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Cancel / move my service

I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!

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