Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

E

New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

Question

@Mrp21 Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question

XfinityJustinC

commented

6 hours ago

to the conversation:

0

Refund Card Expired

I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.

Question

account is suspended

cannot access voicemail remotely. error says account is suspended.

Question

•

Home Phone Features

6

0

Discount

How much are the discounted tickets to Universal studios as a reward member?

Question

•

Customer Service

10

1

0

Good afternoon. Resetting your password is a pretty easy process. This link here below walks you through the whole process. Getting that reset will restore access to any of your Xfinity related logins for email and also the website or apps. h

XfinityThomasB

commented

6 hours ago

to the conversation:

0

U

Email

How do I get my comcast.net email back,I forgot my password

Question

U

Email

How do I get my comcast.net email back,I forgot my password

Question

•

Email

17

2

0

@user_u158e5 You can view your bill online using the xfinity.com website login with your Xfinity ID and password, select Billing & Pay from the top menu, choose View Bill & Transaction History then select Bill Details screen to see more

XfinityBradM

commented

6 hours ago

to the conversation:

0

U

my subscription.

What am I paying for. What is my monthly payment?

Question

U

Seniority discount

My name is [Edited: "Personal Information"]. I asked for seniors discount from my bills. My account number is [Edited: "Personal Information"]. My address is [Edited: "Personal Information"]. I used to have xfinity monthly bills only $25.00. This month you charged me for $69.00. I called representat

Question

•

Billing

9

1

0

E

New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

Question

•

Customer Service

12

2

0

U

Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

Question

•

Customer Service

13

2

0

Good morning user_nxmuz1 thank you so much for taking the time and sharing your experience here on our Xfinity Forums. We make payment arrangements and installment plans available for customers who need them, and issues like this are never what we'd

XfinityAlfonso

commented

6 hours ago

to the conversation:

0

U

Suspension of services after making a payment arrangement and making the required down payment for the arrangement.

On April 16th I utilized the Xfinity app to create a payment arrangement for my past due amount. It informed me that I would need to make a $50 payment that day and that the remaining past due amount would be spread over the next 12 months. I paid the $50. Then I noticed that it looked like my accou

Question

@user_onbp97 Unfortunately, once you've moved to Yahoo! Mail there is no going back to Xfinity.

XfinityPeterH

replied

6 hours ago

to the conversation:

0

U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

user_b41df5 Hello! Thank you for reaching out. We are sorry to hear that you are not having a good experience with us, and we'll be happy to help in any way we can. Please send a Direct Message with your full name and address. Click "Sign

XfinityBenjaminM

commented

6 hours ago

to the conversation:

0

U

Roberto with Executive Resolutions will NOT answer his phone

I have been trying to get in touch with Roberto in Executive Resolutions for over a month. He emailed me and I just saw 1 voicemail from him. How do I actually talk to him about a a Better Business Bureau complaint that I filed? This is in regard to Xfinity’s failure to honor and apply apromotional

Question

Good morning @user_2gpna9, and thanks for taking the time to post about your experience. Our team here can look into this to see if we can assist in providing a resolution. If you could send our team a direct message with your full name and full addr

XfinityRaf

commented

6 hours ago

to the conversation:

0

U

The worst customer service in the world

It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp

Question

@XfinityAirelle wrote: "... if the trash folder has already been emptied, those messages are typically permanently deleted and unfortunately can’t be recovered ..." This is incorrect. What part of https://connect.xfinity.com/appsuite/apps/faq/index.

BruceW

commented

6 hours ago

to the conversation:

0

U

Retrieving emails

Hi emails were deleted from inbox and then the trash folder was emptied. Can I get those back?

Question

@user_hxkgs6 - You have come to the right place! Our Digital Care Team would love to take a closer look at things for you, and we are a great resource for reviewing and resolving issues quickly. It'll be our pleasure to help turn this experience arou

XfinitySara

commented

6 hours ago

to the conversation:

0

U

I’m tired of being lied too

I am tired of being lied to by your Customer Service on the phone, I am tired of texting and being on hold for hours talking to somebody that has no clue how to help you. I am tired of you switching and baiting customers you tell them you lock them in in a price and then you change it . I was on a p

Question

R

Is there an Xfinity Customer Service number that anyone can recommend? I can't seem to find one.

rsmgcomcastoldies

replied

6 hours ago

to the conversation:

0

U

Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

Question

U

Suspension of services after making a payment arrangement and making the required down payment for the arrangement.

On April 16th I utilized the Xfinity app to create a payment arrangement for my past due amount. It informed me that I would need to make a $50 payment that day and that the remaining past due amount would be spread over the next 12 months. I paid the $50. Then I noticed that it looked like my accou

Question

•

Billing

11

1

0

U

my subscription.

What am I paying for. What is my monthly payment?

Question

•

Billing

9

1

0