Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (440.8K)
Hello @Eliza53, just wanted to reach out to see if you were able to have your channel issues corrected?
Missing channels
Missing 304 and 313 . Only on one tv with dvr box. Customer support said they would fix it and message me in an hour and it's been 3 days .
Question
Are these levels ok?
Cable Diagnostic Status: Good Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info. Internet Access: Downstream Status: Upstream Status: Refresh Save Cable Diagnostic Info Frequency start Value This
Question
•
Your Home Network
Comcast email
I get a pop up every 30 seconds on my iPhone that says “password incorrect. Enter password for the IMAP account Comcast.” The password I’m using is not incorrect, nor the IMAP settings.
Question
•
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
Question
•
Your Home Network
Another week, another Xfinity speed test reading 0.00 Mbps! I can’t believe it’s been almost a month of dealing with this issue and I’ve had no luck with this forum. Support is non-existent in DMs. The one time they assisted me, the
Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!
I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne
Question
Cancel MGM+
Posting because from what I’ve read, I have to make a post here before I can directly message an xfinity employee. I don’t have access to my xfinity tv box, but need to cancel MGM+.
Question
•
Customer Service
Why is LAGG not supported on the MB8600 anymore?
The topic says it all. It was supported: https://forums.xfinity.com/conversations/your-home-network/wan-bonding-to-achieve-speeds-higher-than-940-mbps/6063b16ea12cff7d105aab60 Now support tells me no. Xfinity Support has been absolutely zero help in the over 10 phone calls to address this issue. I'm
Question
•
Your Home Network
user_4lbbcn Hello, you still having issues with underlying noise?
Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
Question
Home Address Issue
Hi, I ordered a now Xfinity home internet to my new address, however I am seeing that there was an issue with the delivery since I didnt know my building doesnt accept package deliveries. The wifi I believe is being returned but I wanted to know if I can change the address to redeliver or if I could
Question
•
Customer Service
Receiving mail but can’t send says imap password is incorrect
IMAP password
I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not
Question
Can’t send mail on iPad says password for imap is incorrect
IMAP password
I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not
Question
I just did what you said.
FREE Peacock Premium
I do not have Xfinity TV but was given a FREE Peacock Premium account for being such a "valued" customer. That FREE account is now tied to my personal email and I cannot get rid of it. I no longer want your FREE service nor do I care about being a "valued" customer because I do not appear to be so "
Question
Hi there. @user_jim_h ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you no longer feel like a valued customer anymore. Please be assured you reached the
FREE Peacock Premium
I do not have Xfinity TV but was given a FREE Peacock Premium account for being such a "valued" customer. That FREE account is now tied to my personal email and I cannot get rid of it. I no longer want your FREE service nor do I care about being a "valued" customer because I do not appear to be so "
Question
Good afternoon user_02bwmg I would be happy to look into this, and to assist you further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with yo
XfinityJon
commented
18 hours ago
to the conversation:
0
0
iphone number switch from att to xfinity
Ran the activation to port my number from ATT to Xfinity. It appeared to complete, but IPhone is now not receiving service. My account does not show mobile service and I get a message "The phone number entered is not eligible to be ported to Xfinity Mobile.
Question