Xfinity Community Forum

Thank you for reaching out to our team here. I will be happy to look at any options on that account for a higher speed service. Can you send me a direct message with the full name and complete address for your service? To send a direct message [priv

XfinityJohnG

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8 hours ago

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How do I add speed to my Xfinity apartment community account?

I would love an online form on which I can choose to upgrade. Nothing on the web or via phone helps add internet speed to a community account. I will pay for the increased service.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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How do I add speed to my Xfinity apartment community account?

I would love an online form on which I can choose to upgrade. Nothing on the web or via phone helps add internet speed to a community account. I will pay for the increased service.

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user_mmv91v We are more than happy to help with any issues you may be having. If we can get a little more information, we can better assist. Are you referring to your Xfinity login password or your Xfinity internet password?

XfinityAmandaB

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8 hours ago

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My pass is not working

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Thanks for posting on our Xfinity Forums @user_uk3ive, we want to do everything we can to help! Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: C

XfinityAbel

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8 hours ago

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Xfinity cancelled instead of change names

We called to cancel our phone not our other services with Xfinity. They canceled everything and now they're telling me that I have to go to a local store to get a new modem. We are part of a group in a condominium Association that we are allowed to receive our satellite and internet as part of our a

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@XfinityJeniece the watch says to see phone to see my phone to complete setup but there's nothing on my phone to complete the setup

user_pkouud

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8 hours ago

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Activate new watch

I had started the process of activation for the new smartwatch but when it said it was starting a new phone number I thought that was wrong because I assumed it would be linked to my daughter's phone, now I'm not sure how to move forward with activation.

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taras1952, Have you attempted to undo the junk/spam tag on the email? If not, can you try the following steps?Undo a message marked as spam1) In Xfinity Email, open the Spam folder from the left navigation pane.2) Check the box next to the message(s)

XfinityVianney

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8 hours ago

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Not receiving emails on Comcast IMAP email accout

My Comcast IMAP email account is not receiving emails my husband is sending from his .mac email account. His .mac email account is showing the emails successfully sent however they're not showing up on my Comcast account. I've had a number of issues with not receiving emails on both of my Comcast ac

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Xfinity cancelled instead of change names

We called to cancel our phone not our other services with Xfinity. They canceled everything and now they're telling me that I have to go to a local store to get a new modem. We are part of a group in a condominium Association that we are allowed to receive our satellite and internet as part of our a

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Customer Service

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My pass is not working

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Customer Service

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@hsciii, Is it happening on the same day the reward shows up in the Rewards Section?

XfinityChelseaB

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8 hours ago

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rewards

I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then

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user_0fbk34 This isn't the experience we want you or any customer to have, and my team can further help you on this. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initia

XfinityShawn

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8 hours ago

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Why?!

I called your team earlier to see if I qualified for any type of discounts since I have been with you all for years. The agent informed me that I am paying $25 extra a month TO NOT HAVE INTERNET!! First off, this is ridiculous, why would I have to pay NOT to have something?? This policy is going to

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It happens on amazon books and fandango movies, other things too I can’t remember specifics.

hsciii

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8 hours ago

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rewards

I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then

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Why?!

I called your team earlier to see if I qualified for any type of discounts since I have been with you all for years. The agent informed me that I am paying $25 extra a month TO NOT HAVE INTERNET!! First off, this is ridiculous, why would I have to pay NOT to have something?? This policy is going to

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Customer Service

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NO REWARDS IN THE REWARDS PROGRAM. . unless u want a zero % chance on a sweepstakes (which I think is illegal in Ca) that you don't want. Or a discount on xfinity products that u don't need. GIVE ME A REASONABLE FEE FOR "SERVICES" FOR 24 YEARS OF PA

user_f4e228

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8 hours ago

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Diamond tier Membership program

Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu

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How do I add speed to my Xfinity apartment community account?

I would love an online form on which I can choose to upgrade. Nothing on the web or via phone helps add internet speed to a community account. I will pay for the increased service.

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Customer Service

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Xfinity App says my home internet is down but it is working without issue

The Xfinity app says that my home internet is offline but it is not. Everything is working normally. The Xfinity app on my phone and ipad both say it so it is not a device specific app glitch. The Xfinity assistant in the app seems to be able to see the signal as being strong and says that it can "c

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Xfinity App

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Hello @hsciii, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Is this happening on all rewards that are available to you or just specific ones?

XfinityChelseaB

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8 hours ago

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rewards

I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then

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@XfinitySara OK, called that phone number, talked to none other than "Sara" and she tried to convince me to solve the problem by turning off WiFi on all of my iOS devices. Ha! Having been troubleshooting this problem for over a y

user_a57a3e

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8 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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