Xfinity Community Forum

Hello @user_fcbad8 can you please elaborate on the issues you are having at this time?

XfinityDuron

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13 hours ago

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No info on screen

I have no menu items to choose from

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Hello, I just wanted to let you know there are no new updates yet, but we are still keeping an eye on this issue.

XfinityBrianH

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13 hours ago

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How do I activate Peacock with the 1 gig internet bundle?

I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is

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user_zyiay2 Thank you for taking the time to reach out to us here on our Xfinity Forums! I am more than happy to look into your concern regarding the gift card. To get started, please send us a DM to Xfinity Support with your full name and address.To

XfinityBillie

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13 hours ago

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Never received prepaid card

When I signed up for Xfinity mobile, I was promised a $500 prepaid gift card if I paid off my phone with my old carrier since the payoff amount was greater than $500. I have called at least 10 times, tried going into the store twice and have still not received a prepaid card.

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user_s8kukh when you have a chance send us a direct message, so we can review your account and bill. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, yo

XfinityJosephA

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13 hours ago

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Xfinity Support

[Edited: "Personal Information"] i returned on 11/20 at 3pm I paid my last bill in December but there is no usage in December for a January Bill which I was emailed to pay. Service and equipment should already be cancelled at address and no further payments. Thank you.

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I need yo check my emails

user_3sfxv7

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13 hours ago

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Comcast.net email

I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice

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I am a customer for Xfinity email

user_3sfxv7

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13 hours ago

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Comcast.net email

I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice

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Greetings @user_9su4in, and thank you for posting to the Xfinity forums. Like my other colleagues have asked others with this issue, do you know if you made any changes to your services lately?

XfinityJeff

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14 hours ago

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Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

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user_p2inmu I am glad to hear Lana was able to help! Please let us know if you have any other questions or concerns.

XfinityBrianH

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14 hours ago

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Customer service

Lana was extremely helpful to resolving my issue today. I will be requesting her for any future issue me or my family may have!

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Hey @user_9ac3dc If you have X1 service, you can use your Xfinity Voice Remote and say, "Upgrade to NFL RedZone," which takes you to the Manage Channels app to add NFL RedZone to your subscription. You can also say, "I Want NFL RedZone" or "More Spor

XfinityEva

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14 hours ago

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NFL Sunday ticket

I just paid. How do I watch game?

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Xfinity Support

[Edited: "Personal Information"] i returned on 11/20 at 3pm I paid my last bill in December but there is no usage in December for a January Bill which I was emailed to pay. Service and equipment should already be cancelled at address and no further payments. Thank you.

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Billing

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Hi there @wa_moses let's get your account pulled up so I can go over the promotions that we have available. Please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard Please

XfinityRichard

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14 hours ago

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Want to keep my email address after cancelling Internet but keeping TV and Phone

I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se

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Customer service

Lana was extremely helpful to resolving my issue today. I will be requesting her for any future issue me or my family may have!

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Xfinity Compliments

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Thanks for the swift reply, Richard. My wife has her reasons for wanting to keep the Voice service. However, I’m not interested in paying for an Internet plan twice. Is there an ultra cheap Internet plan that we can switch to so that we can maintai

wa_moses

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14 hours ago

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Want to keep my email address after cancelling Internet but keeping TV and Phone

I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se

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NFL Sunday ticket

I just paid. How do I watch game?

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Customer Service

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Thank you for the information @user_kd5svr. When you say that you deleted and reinstalled, do you mean the mail app, or did you remove the account from the settings on the iPad and add it back?

XfinityJeff

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14 hours ago

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Entire inbox shows as unread

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Hi there, @wa_moses Thank you for your reply. If you cancel Xfinity Internet you would not be able to keep your Xfinity Voice since Xfinity Internet is needed for that service. Yes, if you keep your Xfinity TV and Voice services, your Xfinity email a

XfinityRichard

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14 hours ago

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Want to keep my email address after cancelling Internet but keeping TV and Phone

I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se

Question

Want to keep my email address after cancelling Internet but keeping TV and Phone

I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se

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Customer Service

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It’s very disappointing to hear so many parents had the same poor experience with Xfinity customer support sending us in circles and wasting time trying to get Apple Watch for kids to work. I gave up on Xfinity, canceled the Apple Watch line, got a r

user_l6cjay

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14 hours ago

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

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Yes. When I open a message it will as read and I go will down and “select all “ messages to read. The next morning all messages in the inbox will show as unread. i have deleted and reinstalled multiple times. Only happens on my ipad.

user_kd5svr

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14 hours ago

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Entire inbox shows as unread

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Hello, @user_6isclw Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

XfinityThomasC

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14 hours ago

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billing disputes

I am being charged over $200 (a set up charge) for NBA league pass. I did not approve of this purchase, I do not want it and I can't seem to talk to anyone that can remove it from my bill. I have been working on having it removed rom the day I saw it on my account. I have talk to multiple people on

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