Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (437.6K)
Hi user_gq6ab6! We appreciate you taking the time to reach out on our Forum about the ongoing connection issues you've been experiencing. I certainly know the importance of having a solid and steady internet connection. I know you stated you'
Constant service outages
For the last 3 weeks, we have been having multiple service outages, internet and tv, daily. A tech came out 2 weeks ago and said the problem was resolved but it’s actually worse now. I work from home, so this is not sustainable. If you can’t straighten out your issues I’m going to have to cancel. Yo
Question
To clarify.. I have a new Xfinity account which I just signed up for and am waiting for the equipment to ship, but wanted to access Peacock in the meantime. I am staying at someone else’s house and would like to login into peacock, which is included
Accessing peacock on someone else’s tv
Hi how do I login to peacock on someone else’s tv? I did have a peacock account before but did not renew it.
Question
Access not Authorized
When I try logging in to the app I get met with an "Access not Authorized" screen. I tried looking into it by going to my account settings on the website and seeing if there was anything missing there but I am also unable to access my account details.
Question
•
Xfinity App
Thank you. I did make the request to change the address within the 15 minute window as soon as I saw the virtual agent was attempting to ship to the service address, but I cannot receive mail at that address. I will attempt to order a remote again.&
Could not get remote to ship?
Requested new remote through virtual agent. Was told this would ship with $0 shipping fee. When I needed a correction to shipping address and spoke to an agent they told me the virtual agent was incorrect and I could not get a remote without a box. It would also cost $14. They stated the virtual age
Question
We've had the same issue since October. The service techs that have come by the house multiple times (who have been very friendly/understanding by the way) have confirmed the issue is with the cable infrastructure in our town and up the East coast.&
Constant service outages
For the last 3 weeks, we have been having multiple service outages, internet and tv, daily. A tech came out 2 weeks ago and said the problem was resolved but it’s actually worse now. I work from home, so this is not sustainable. If you can’t straighten out your issues I’m going to have to cancel. Yo
Question
Xfinity Support
I have been a loyal Comcast customer for over 20 years and I currently pay $238 a month for 800Mbps. I saw an ad for $50 for 5 years with no contract for new customers. At this point, I am considering switching to Verizon which is also offering a $50 price. I am hoping you will allow me to also have
Question
•
Your Home Network
user_bb56ey Hi there! Can you try rebuilding your email using your iPhone 17 Pro, and be sure to select the IMAP setting. Here is a link you can use to help you with that. IMAP is going to be the best way to ensure your email is synced on all devices
iPhone email not syncing
I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do
Question
Can't open xfinity channels get error message
When I toggle down to the xfinity icon on my Roku TV and click on it no longer opens to the channels. I tried repairing the remote and that doesn't correct the problem. I unplugged the DVR and that didn't correct the problem. All the connections seem fine and everything else works. Not sure what to
Question
•
Channels and Programming
Deleting 2nd TV
I have a second TV connected to Xfinity. I'm billed $14/mo for a TV Adapter and another $14/mo for TV Box & Remote. If I discontinue the second TV, will I save $28/mo ?
Question
•
Billing
We are here and happy to point you in the right direction. Take a look here https://www.xfinity.com/support/articles/returning-your-equipment and you can see all the easy options we have for you to return that back. Let us know if you have any additi
If my bill goes to collection can I still send my modem box back
I still have my modem box and was wondering if I can still send it back? I moved and lost track of time. I have been trying to find a number to call bot cannot seem to find one. Can anyone help me?
Question
Backing up a moment, we currently show your Xfinity ID as a member and would not be able to discuss account details or make changes until that is updated by the primary Xfinity ID user associated with this account. You would need to be updated to a m
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
zangtum Thanks for reaching back out to let us know you did not receive our reply. I am resending the DM now.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
How do I get ahold of someone to send it back?
If my bill goes to collection can I still send my modem box back
I still have my modem box and was wondering if I can still send it back? I moved and lost track of time. I have been trying to find a number to call bot cannot seem to find one. Can anyone help me?
Question
@XfinityJon I answered you with my verification information as per instructions above, and specified my preference for a reply by text. Have I lost you?????
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
I am able to access my email now.
I cannot login to my email.
I read the suggested solutions for not accessing email and have emptied my cache. I still cannot access my email and am redirected to a page that does not work.
Question
Greetings, user_r628at! We appreciate you posting on our XFINITY Community forum. You will certainly save $28.00 if you return both equipment and use the free Xfinity Stream app on smart TVs, tablets, and or phones to avoid these equipment fees. If y
XfinityNatalie
commented
17 hours ago
to the conversation:
0
0
Deleting 2nd TV
I have a second TV connected to Xfinity. I'm billed $14/mo for a TV Adapter and another $14/mo for TV Box & Remote. If I discontinue the second TV, will I save $28/mo ?
Question