Xfinity Community Forum

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I understand how it works, when my paycheck did not post, i requested an extension and received the below message; and also my account states payment arrangement: So I feel it should be honored and services should not have been suspended

user_cbpha3

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4 hours ago

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Payment Arrangement Issue

I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my acc

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Unstable internet connection

For several weeks I have dealt with unstable internet. Seems nobody is interested in fixing it. Can you give me a response? I'm customer for many years but am considering changing providers. Erich [Edited: "Personal Information"]

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Your Home Network

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@user_nrzudq FOUND IT.

user_nrzudq

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5 hours ago

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Apple Watch from Xfinity - Such a Mess!

I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas

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"• Click the "Direct Message" icon" I don't see a Direct Message icon on this Forum page. Please direct me to it.

user_nrzudq

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5 hours ago

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Apple Watch from Xfinity - Such a Mess!

I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas

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Hello there, @mquaint. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having speed trouble. We appreciate the details provided. We can check on the signal to see if there is anything we can detect that may be causing

XfinityFrank

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5 hours ago

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Half of Advertised Speed

I regularly get half of my advertised, and paid for, speeds at my modem. Prior to this week, I was seeing closer to the 2GBps I pay for. This week, I can barely get 1.3. There's no way to contact comcast anymore without reporting an outage, and the AI assistant is garbage. I am also seeing increased

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Need help with 5-year price guarantee

I am looking for assistance with the current 5-year price lock promotions in my area as a military member. Please reach out so we can discuss privately.

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Billing

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It is still occurring.... and Yes I can access on my xfinity and see my mail directly on my computer and that all appears to works fine... But my phone is not working unless I am on 5g not wifi and even then it is not updating the xfinity website fo

user_2k65kj

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5 hours ago

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Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon

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Internet issues

It's been going in and out for a day.

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Your Home Network

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@user_ad85oa You've come to the right place for help. I'm sorry to hear of the connection issues you're having with you service. I work from home as well and understand how important your connection is. I would like to troubleshoot and ask some quest

XfinityKei

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5 hours ago

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Outage

I don’t understand how you all constantly have outages when there’s clear skies and a sunny day no wind no storms at all, I work from home this is unacceptable I’m about to switch to Verizon because this is getting ridiculous

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will do. more to follow.

user_4ix6cl

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5 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

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user_1zzgnf I'm sorry to hear that this happened, and we can certainly submit a ticket to have this investigated further for you. I see you've already sent us a DM, so we can continue to assist there is a secure chat area.

XfinityThomasD

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5 hours ago

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Yard Damage

My water pipe got busted while crews were digging lines in my area. Need to know who to contact to get reimbursed for damage.

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Outage

I don’t understand how you all constantly have outages when there’s clear skies and a sunny day no wind no storms at all, I work from home this is unacceptable I’m about to switch to Verizon because this is getting ridiculous

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Customer Service

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Hi there @user_cbpha3 Thank you so much for reaching out on our Xfinity Community Forum about your payment arrangement issue. That is definitely not the experience we want for you as a valued Xfinity Customer. I'll be happy to assist. Can you

XfinityDemetrise

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5 hours ago

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Payment Arrangement Issue

I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my acc

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Hello, @user_2k65kj. Sorry to hear you're having trouble. Is this continuing to occur? If so, are you able to access your email through the web portal here : connect.xfinity.com/appsuite/ ?

XfinityFrank

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5 hours ago

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Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon

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Delete Forum Membership

I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.

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Getting Started

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Payment Arrangement Issue

I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my acc

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Billing

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I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though t

user_cbpha3

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5 hours ago

to the conversation:

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File a complaint

I have been with Xfinity for decades, but over the past two years I have experienced consistently poor customer service. Each month, I was charged for services I was not using, including home phone and cable. Although representatives indicated that adjustments would be made, those adjustments never

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When Will I be able to see channel 7 again. And will I get a refund on my bill so the time I have not been able to see the channel?

user_nbn31c

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5 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Accepted Solution

Hi there, @user_ih5qqm. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having email trouble. If this is an ongoing issue, I would recommend checking that you check to see that you have the latest settings. You can fin

XfinityFrank

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5 hours ago

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IMAP Password on 3rd Party Apps

IMAP PASSWORD NOT SYNCING is a repeated issue for Xfinity. The current one is dragging on for 2 straight days. I am unable to receive Comcast’s emails on neither Apple Mail or Outlook. Turning the iPhone off and on no longer fixes the issue.

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@user_w68reu See this support article for help paying your bill; https://www.xfinity.com/support/articles/how-to-pay-xfinity-mobile-bill

DreamSayerZ

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5 hours ago

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Can check if my bills due

I can not find the site to go to to pay my bill

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