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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

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Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

 to the conversation: 

0

0

New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

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account is suspended

cannot access voicemail remotely. error says account is suspended.

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Discount

How much are the discounted tickets to Universal studios as a reward member?

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Email

How do I get my comcast.net email back,I forgot my password

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Seniority discount

My name is [Edited: "Personal Information"]. I asked for seniors discount from my bills. My account number is [Edited: "Personal Information"]. My address is [Edited: "Personal Information"]. I used to have xfinity monthly bills only $25.00. This month you charged me for $69.00. I called representat

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New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

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12

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Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

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13

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Good morning user_nxmuz1 thank you so much for taking the time and sharing your experience here on our Xfinity Forums. We make payment arrangements and installment plans available for customers who need them, and issues like this are never what we'd

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Suspension of services after making a payment arrangement and making the required down payment for the arrangement.

On April 16th I utilized the Xfinity app to create a payment arrangement for my past due amount. It informed me that I would need to make a $50 payment that day and that the remaining past due amount would be spread over the next 12 months. I paid the $50. Then I noticed that it looked like my accou

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@user_onbp97​ Unfortunately, once you've moved to Yahoo! Mail there is no going back to Xfinity.

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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user_b41df5 Hello! Thank you for reaching out. We are sorry to hear that you are not having a good experience with us, and we'll be happy to help in any way we can. Please send a Direct Message with your full name and address.  Click "Sign

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Roberto with Executive Resolutions will NOT answer his phone

I have been trying to get in touch with Roberto in Executive Resolutions for over a month. He emailed me and I just saw 1 voicemail from him. How do I actually talk to him about a a Better Business Bureau complaint that I filed? This is in regard to Xfinity’s failure to honor and apply apromotional

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Good morning @user_2gpna9, and thanks for taking the time to post about your experience. Our team here can look into this to see if we can assist in providing a resolution. If you could send our team a direct message with your full name and full addr

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The worst customer service in the world

It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp

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@user_hxkgs6 - You have come to the right place! Our Digital Care Team would love to take a closer look at things for you, and we are a great resource for reviewing and resolving issues quickly. It'll be our pleasure to help turn this experience arou

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I’m tired of being lied too

I am tired of being lied to by your Customer Service on the phone, I am tired of texting and being on hold for hours talking to somebody that has no clue how to help you. I am tired of you switching and baiting customers you tell them you lock them in in a price and then you change it . I was on a p

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Is there an Xfinity Customer Service number that anyone can recommend? I can't seem to find one.

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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Suspension of services after making a payment arrangement and making the required down payment for the arrangement.

On April 16th I utilized the Xfinity app to create a payment arrangement for my past due amount. It informed me that I would need to make a $50 payment that day and that the remaining past due amount would be spread over the next 12 months. I paid the $50. Then I noticed that it looked like my accou

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11

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my subscription.

What am I paying for. What is my monthly payment?

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9

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