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user_a5wu75 I can definitely understand your frustration, especially after waiting several billing cycles based on the information you were originally given, only to be told something different when you were ready to upgrade. I’d like to take a
I'm upset
In early August my son and I went to Xfinity to upgrade our phones. They upgraded his first to a Galaxy S26 Ultra and gave me a $700 credit for his S23 Ultra. I went to pre order a Galaxy Z Fold 8 for My Flip 7. They told me I couldn't. That I had a $3480 credit limit. Which was news to me. Didn't k
Question
Good afternoon @user_db957d. We can take a look at your account to see if that change can be possible, but depending on what your previous promotion was, we may not be able to go back to it. If you could send our team a direct message with your full
"Official Employee"
Need to exercise my “buyer remorse” privileges for a change to my account less than 24hrs ago at 10:00 am this morning, account ending in [Edited: "Personal Information"], was told that I would save $12 and keep my same speed! Not true, I had 1300mbps/40mbps before the change now I have 1200mbps/35m
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I’m having the same issue.
Xfinity assistant fails to schedule a technician appointment
I recently moved into a new apartment, and one of the modem wall jacks appears to be broken. I’ve tried scheduling an appointment through Xfinity Assistant, since apparently that’s the only way available, and it keeps getting stuck in a loop of “Sorry, something went wrong, please try again”. Accord
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Hey there, @user_ad17xs! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand how frustrating it is to have to update all the payment methods when your cards have been compromised. You will want
Change my direct payment catd
Hi, my card recently got compromised and I’d like to put another card on my account so I don’t have any service interruptions
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Hello, and thanks for posting here on the forums, user_474okh! I'm sorry to hear that you haven't been able to receive the $200 gift card that was supposed to come with your services. To confirm, have you already checked the Xfinity Incentive Tracker
$200 visa gift card
Hello, I signed up for services on June 9th and have been using the service since then and always paid my bill on time. When i signed up I was told by my representative that I would receive a $200 visa gift card for signing up for the service. I have tried several times to receive my gift card to no
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Porting landline number from other carrier to xfinity
I had to move my cable/phone to xfinity recently because of a move. At the store before I moved, they said once I got the WiFi set up the landline would start working immediately with my same number, no set up required and no waiting. I found that not to be true but I chatted with xfinity and got th
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Home Phone Service & Equipment
Exterior wire cleanup pickup
I had xfinity internet service installed on July 29, 2026. On Aug 7, 2026, a tech came out and buried the permanent wire from the pole to my house. On Sept 18, a tech was suppose come back to remove and cleanup/pickup the above ground wiring. It is over 200ft of wiring that is still connected to my
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Customer Service
I canceled my Streaming Bundle in Sept 2026 but was still charged for October 2026
I canceled my Streaming Bundle in Sept 2026 but was still charged for October 2026. I can't figure out how to cancel the bundle and also not be prompted to select a bundle to pay for. Please help me cancel this and make it automatically not deduct from my debit card.
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Billing
Thank you for reaching out with your billing concerns today @user_nglznh. For clarity, accounts typically take about 10 days to fully disconnect. Because Xfinity bills a month in advance, your normal monthly bill will still print if the disconnect wa
Still Getting Billed After Account Closure
Closed my account with Anthony on 9/24/2026. Payments were $40 month. $40 was paid on Aug 25. Account was closed as of Sep 26. Why would I get another bill for $40.09?
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can't find the free ad-supported tv (FAST) channels
I'm not able to find the FAST channels listed here (https://www.xfinity.com/support/articles/free-streaming-channels) anymore in Xfinity Stream. Have these been discontinued?
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Xfinity Stream Website
Severed Underground Cable for two months now!
I have had a giant cable sticking up out of my yard cut in half for the better part of two months! I’ve had no internet yet I’ve paid full price on my bill the whole time. I’ve contacted customer support over 15 times and they “schedule appointments” then no one shows up. I’ve needed a new line for
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Customer Service
Hey there, @user_c765qg! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to ensure the features are as expected with your phone services. I would be more than happy to work with you
disable xfinity voice
i use a physical home answering machine. i want to completely remove/disable the xfinity voice provisioning feature from my home phone line.
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Want to switch to a less expensive plan
Hi, my Xfinity internet bill recently increased from $50 to $80 per month after my promotional rate expired. I'm happy with the service, but $80 is more than I want to pay, especially when cheaper plans are available in my area. I'd like to stay with Xfinity if possible. Can you check whether there
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Customer Service
Had problems when I brought the iPhone 17 pro for my son months later the same problem with the 18 pro max
I’ve been with Xfinity since 2017 I used to always get good customer service , this pass year I can’t say the same. In July of 2026 I was double charged for the iPhone 17 pro a phone I gifted for my son . September of 2026 I purchased the iPhone 18 pro max now all of a sudden I have late charges and
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Customer Service
Turn off Number Lock non-functional via web and apps
In the process of upgrading a device (iPhone to iPhone) the activation process requires that number lock be turned off. Attempts via Xfinity website (Windows Chrome browser), Android app, and iPhone app have all failed to function beyond a simple screen refresh. An Android device also in the account
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Devices
Filing FCC Complaint for unethical and deceptive practices
I was lied to about military discounts and perks as an incentive to stay with Xfinity. I was billed well over the monthly amount owed and was told it was because I owe for a partial payment in which I have never had an option for partial payment. After being lied to and encouraged to pay bill to acc
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Billing
Cancel Internet Service
Hi, I would like to cancel my internet service/account, effective immediately (or end of billing cycle, if that's easier). Thank you
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Customer Service
TV Box status unavailable
I have two TV boxes. One shows as Online and works fine, and the other shows "Status Unavailable" and has continuous issues with picture freezing. I have spent several hours with customer support and done several whole system resets, to no avail. I asked if I could have a technician come and take a
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X1
Do you know which model of HP printer you have specifically, so that I can investigate a little further?
Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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Community Best Answer
I am happy we were able to work together to verify the account closure and ensure all the final billing details, @user_9bmbmu! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a won
XfinityAdrienne
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Request to Cancel Xfinity Internet Service
Hello, I recently moved out of my apartment and would like to permanently cancel my Xfinity Internet service effective October 12, 2026. I do not want to transfer my service to a new address. I will return my rented modem to an Xfinity Store separately. I tried using Xfinity Assistant, but it only o
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