Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (523.8K)
That is great news, @user_hk8hfu. Thank you for taking circling back to let us know that the Xfinity Mobile dedicated international roaming support team was able to get the issue resolved by resetting the network settings on your phone. I hope the re
Xfinity international roaming not working - please help
Hello, I landed in Europe about a couple of hours ago and my xfinity mobile is not working at all, even though i have the mobile unlimited plus plan which should include that service. i called xfinity customer service and that was no help for me, i need to connect to the data asap to get around the
Question
@bs205 Just as a friendly FYI, this is not a traditional chat platform, and we do assist multiple customers at the same time. It also takes a little time to find and familiarize ourselves with specific accounts, so that we can provide the best and
Own modem. Being charged Gateway fee?
I’m being charged a gateway lease fee for using my own modem? Why?
Question
Customer service xfinity
Need my pin to remove someone from my account on my phone
Question
•
Sign-In and Account Management
Wi-fi down since Thursday and appointment rescheduled
I am looking for somewhere that I can complain about Xfinity. I have already disconnected all of my cable TV services. I still have phone service and I still have Wi-Fi. However, my Wi-Fi has been down since Thursday. I had an appointment for today between five and seven and when I ask if they could
Question
•
Customer Service
Same here, it just loops right back to the barcode page. They may have deliberately changed something, or the page is malfunctioning. Sorry.
Manage Devices
How can I manage my devices with my PC? DON"T have a "Smart" phone, so can't do the "App" thing!
Question
As far as I can tell, I have not received a reply to my direct message
Help moving Xfinity lines off stub utility pole
Hello, I'm looking for help getting the Xfinity lines moved off the stub utility pole located at [Edited: "Personal Information"]
Question
Hi there, @user_o7fwpf. Thanks for reaching out to us here on the Community Forum. I would be happy to assist, but I am not clear on the issue at hand. Are you saying you're having trouble with getting a picture on cable TV? Could you provide more de
Locating images why?
Rebooted router, disconnected power and cable and reconnected. No difference in pictures.
Question
Nobody responded to my message
Own modem. Being charged Gateway fee?
I’m being charged a gateway lease fee for using my own modem? Why?
Question
Hello, @user_cji78b thank you for reaching out over Xfinity Forums. I know how important it is to have access to control your account, and would like to investigate further is you're still experiencing issues with the account not showing active when
App not working can’t monitor my account
I sign in hot bill says not available because I don’t have an account
Question
need help with porting in phone number from Century Link
Been at it for over a month. Xfinity reps try but get nowhere. They asked me to call Century Link directly. CL said I should not be involved. Xfinity says my current PON expires tomorrow and we then have to start all over again. How do I resolve this issue?
Question
•
Sign-In and Account Management
Dónde puedo devolver un rauter
En dónde puedo devolver un rauter y que tengo que hacer
Question
•
Customer Service
Hello, how are you @user_rxx9i8? It seems like you have been busy moving. So hopefully all is well! Since you are now in a different market you will want to use the UPS return option. An Xfinity store might not be able to process the return because t
Return
I left New Mexico in May 2025 & took my Xfinity equipment with me to Oregon to return it there. I left Oregon in August 2025 & forgot my Xfinity equipment there and I moved to Texas. I just received the Xfinity equipment from Oregon & ineed to final return it..how do I get it to you?
Question
@Ygolonac TO VALIDATE "UNIT 2" NEED ADDRESS VALIDATION -please provide one of the following acceptable documents:• Utility welcome statement• City/County Permits• County Assessor documentation• Certificate of Occupancy• Purch
Major difficulties getting an install in a multi-unit dwelling (going back to early January 2026)
I moved into the building in November 2025. In early January 2026, I attempted to get an install scheduled for cable internet service, but was told that they couldn't verify the address. (There is an existing installation for wifi service in tge building, but it doesn't need my needs) I keep getting
Question
user_nw0fjc If you feel uncomfortable contacting our team here over our Xfinity Community Forums, I would recommend reaching out to the Comcast Customer Security Assurance Team (CSA). They are able to help investigate fraudulent activity in relation
Security breach/unauthorized changes/financial impact
I am filing a formal dispute regarding severe billing errors, unfulfilled corporate promises, and an apparent security compromise on my Xfinity account. For almost 2 years, I have maintained an Internet-only plan for $65.00 a month. In June or July 2026, my account was modified without my authorizat
Question
Notification that a new device connected to my network, over 30 connected devices...which one is it?!?!
I can eliminate most of the devices as one that I am aware of or regularly use, but is there any way to determine which device triggered the notification? Is there any "connection time" that I can see? Device details is useless.
Question
•
Your Home Network
Hello, @user_rr3in1 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would like to investigate the missing channels further if you're still experiencing issues as I'd like to ensure you're able to enjo
No channels appearing
I have a message that reads one moment please. This channel should be available shortly. The channels never come up.
Question
Good Morning, @user_qx5aq0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Internet services, and the appointments. I would recommend checking in the Xfinity
XfinityAdrienne
commented
3 hours ago
to the conversation:
0
0
Wi-fi down since Thursday and appointment rescheduled
I am looking for somewhere that I can complain about Xfinity. I have already disconnected all of my cable TV services. I still have phone service and I still have Wi-Fi. However, my Wi-Fi has been down since Thursday. I had an appointment for today between five and seven and when I ask if they could
Question