Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (483.6K)
Xfinity 4K refers to the general availability of 4K Ultra HD (UHD) content, which provides a resolution of 3840 pixels across the screen, requiring a compatible Xfinity TV Box and an HDCP 2.2 compliant 4K TV. RealTime 4K, specifically available on ch
Error trying to watch 4K channels
TV vendor (Hisense 65R6G) claims to be HDR compatible but when trying to watch channels 1354 or 1355 get message "device Not HDR compatible" 2 other TVs have no issue. TV in question can view 4K content from other sources such as Netflix or Apple TV. Tried switching cable boxes but no change. Checki
Question
I will be happy to see if there is any form of documentation regarding your device @user_v4xoz6, to begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click
Phone payoff invoice needed
Hello, I need documentation of my phone payoff. The payment history does not reflect this, the confirmation email of said payment has no detail, the 1-800 number rep was unable to provide it, and a visit to a store did not achieve this. Please email me this documentation ASAP. Much appreciated, than
Question
UPDATE - Still have the issue, however I tried using the Xfinity Stream app on the same TV (not going through the cable box) and I am able to watch all the channels that say 4K (ie 1354, 1356 etc) but not the ones that say Real Time 4k, those are not
Error trying to watch 4K channels
TV vendor (Hisense 65R6G) claims to be HDR compatible but when trying to watch channels 1354 or 1355 get message "device Not HDR compatible" 2 other TVs have no issue. TV in question can view 4K content from other sources such as Netflix or Apple TV. Tried switching cable boxes but no change. Checki
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Outage
I have tried the assistant, calling the 1800 number, requesting text alerts about our outage and all i get is an automated response, i want to speak to a LIVE person. When is this outage going to be resolved? I understand storm damage etc however xfinity you could provide a little more details for y
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
TV Access
I signed up for the Mid-Grade package for tv access It worked fine for a few months but now I no longer can access Espn, Disney and many other programs
Question
user_hjasql We'll need to get more information from you to help you properly. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessa
Down line
Hello, I reside on Cleveland Ave. in Hobart, Indiana. We had a nasty storm here the other day and it took down what appears to be the physical Internet line. I’ve been trying to get a hold of customer service, but I’m told there are no live agents to speak to. I understand the service cannot be rest
Question
Line is down. Service will not be restored until line is repaired.
Down line
Hello, I reside on Cleveland Ave. in Hobart, Indiana. We had a nasty storm here the other day and it took down what appears to be the physical Internet line. I’ve been trying to get a hold of customer service, but I’m told there are no live agents to speak to. I understand the service cannot be rest
Question
Phone payoff invoice needed
Hello, I need documentation of my phone payoff. The payment history does not reflect this, the confirmation email of said payment has no detail, the 1-800 number rep was unable to provide it, and a visit to a store did not achieve this. Please email me this documentation ASAP. Much appreciated, than
Question
•
Billing
I had to drive 120 miles—more than two hours—to the nearest company-owned store to return equipment I was not keeping: the security camera, the Wi-Fi extender, and the battery backup, which was incompatible with the Xfinity gateway. I still do not un
Bait and Switch?
To whom it may concern: if that's anybody At this point I don't remember why I originally contacted you in the first time. The agent in chat told me that my router was not working at the same speed as my plan and that she could get me a. Xfinity Wi-Fi gateway at no extra cost. I said I switched to a
Question
@huskycentral Thank you for that update that you were now getting the correct Atmos audio. Is there anything additional I may assist you with today?
World Cup pregame on fox realtime 4k channel 1354/1355 no atmos audio
The 4k channels set up for the World Cup games are currently showing the pregame ...and the audio is only in a 2.0 channel stereo format and NOT in ATMOS as is expected ... what is going on? Will this be corrected soon?
Question
Concern moved here to the E-mail help section.
Email not working on iPad
I suddenly cannot get email on my iPad or iPhone. I get an error message saying i need to put in my user name and password. I know the user name and pw I enter are right as they work on the Xfinity website. Help please!
Question
user_ybn5u1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
lower my monthly bill
please provide any specials for a plan that will lower my monthly payment
Question
Hello @user_ngbx07 Thanks for reaching out to us here on Xfinity Forums. We cannot take payment information through this platform but can try and assist you with options and any questions you have. Are you authorized on your mother's account?
Need actual assistance paying bill
You have no access or contact when you failed to align my multiple accounts. Trying to PAY MY BILL for months...no assistance. You guys ate the worst. I have no idea how you breath let alone survive. What a joke. You don't deserve to exist as a company.
Question
I need to find a less expensive monthly plan. Can you help me?
lower my monthly bill
please provide any specials for a plan that will lower my monthly payment
Question
Error trying to watch 4K channels
TV vendor (Hisense 65R6G) claims to be HDR compatible but when trying to watch channels 1354 or 1355 get message "device Not HDR compatible" 2 other TVs have no issue. TV in question can view 4K content from other sources such as Netflix or Apple TV. Tried switching cable boxes but no change. Checki
Question
•
Channels and Programming
I am trying to pay my mother's bill. she is ill. I obviously don't have all the info. I need to speak with a human to resolve this issue.
Need actual assistance paying bill
You have no access or contact when you failed to align my multiple accounts. Trying to PAY MY BILL for months...no assistance. You guys ate the worst. I have no idea how you breath let alone survive. What a joke. You don't deserve to exist as a company.
Question
RCS 3000 Error
Like many others I am receiving the RCS Connecting/Setting up hang-up on Google. I've tried absolutely everything I could from these forums as well as Google Support. This was working until about 7 days ago, and now I am unable to receive group messages that had RCS originally enabled. I have a Pixe
Question
•
Network
I've been a DIAMOND CUSTOMER for going on 40 YEARS and have found that the DIAMOND CUSTOMER means nothing to them other than you keep paying your bill. When I try to look for a DEAL by myself, I get a message to call their number because "MY ACCOUNT
user_7kpcuz
commented
13 hours ago
to the conversation:
0
0
Diamond Customer for 30+ years now retired requesting help to lower monthly bill
I have been a Diamond customer for over 30 years. I am retired and need to downgrade my speed to lower my monthly bill. I am looking for the new 5-year price guarantee options
Question