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Greetings @user_hozuzn,Thank you for making us aware of this issue. Our team would more than happy to review your equipment inquiry further. We'll need some additional information to get started. Please send our team a direct message with your full n
Equipment dispute
Hello, I do not recognize this item and already returned the equipment that we used for our Xfinity service, this item should not be listed as held by us Return #271246185678449 • Return Initiated Return Details Serial #: 5C7D7D7F44FE Model: TECHNICOLOR CGM4331COM
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user_bqcjlm Thanks so much for reaching out to us here today with your concerns! You can find instructions for locating your Xfinity Mobile account number at the following link https://www.xfinity.com/support/articles/find-your-account-number-online.
Questions about my phone bill [Edited]
Trying to ask a question about my phone bill. This is under [Edited: "Personal Information"] trying to get my account number so I can pay my bill. [Title Edited: "Personal Information"]
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Erroneous Charges on my account - Sent to Collections?!
To provide some history - I chatted with an associate to add a phone line to my account, late 2025, after unsuccessfully trying to add it myself. They confirmed 3 times that the phone number was going to be the same, at the end of the chat - I checked. It was a completely new phone number. I was bei
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Customer Service
Received Collections Text For Account in Good Standing
I received a text from Xfinity Assistant stating that my account has been sent to a collection agency. I have not cancelled any services, there are no overdue balances and my next payment due in a week is no higher than last month's (no past balance due). I double-checked all of this in my account p
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Customer Service
user_ewnezp Thanks for creating a post and congrats on the move. Most commonly, if the new address hasn't been serviced before or hasn't been serviced in a long time, it will require a technician installation to ensure the lines and connections are w
Moving and want to get online ASAP
Hey there I am moving and wasn’t prepared for a week long wait before my service is turned on. I selected to use my own equipment (xfinity equipment from my last plan) so that I could hopefully self install and be up and running. There was no option to self install, only the “complimentary expert in
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Check this support article; https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Carrier Lock: SIM Locked
I transferred my line today to a new carrier. I made sure that the number lock was off prior to requesting PIN from Xfinity. I received the PIN and made the transfer. When attempting to scan the eSM from the new carrier - I was receiving a message that it cold not be done. I looked in the iPhone set
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user_zi42ye Hello! I'd be happy to help with your international service options for Ireland. 😊 Please send me a Direct Message with your full name and service address to get started. Once I have the account pulled up, I can review your Xfinity Mobil
International phone service
I need to order international service for Ireland on mobile phone number [Edited: "Personal Information"]
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Same here. Had 6 all go off line a few days ago. Same thing, tried deleting, adding again. Some firmware update in the router broke something.
xFi extender suddenly all offline
I have XB6 gateway and 3 first generation xFi Pod extenders. Suddenly all three went off line at once. Comcast can see all three and tried to map or re-provision them to no avail. Tech coming out Tuesday. My guess is there was either a firmware update on the gateway or something happened on the back
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I did that. Shouldnt we stay in this chat though so others no how to do this also?
Downgrade to internet only
I want to drop my TV service completely, keep my own modem, and switch to a standalone internet-only plan.
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@user_12u5h6 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating it can be when billing doesn't look correct. Please send us a DM to Xfinity Support with your full name and address to get star
FORMAL BILLING DISPUTE AND REQUEST FOR EXECUTIVE ESCALATION – Xfinity Mobile Watch/Line Charges
Dear Xfinity Executive Customer Relations / Corporate Escalations, I am submitting this as a formal billing dispute and request for executive escalation regarding charges on my Xfinity Mobile account that resulted from inaccurate information provided by Xfinity representatives, an erroneous device o
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WiFi router
Hi, I would like to pick up a router for my home. I don’t want to wait for the shipping. I know I will have to return it once it arrives.
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Customer Service
user_0dsr4l Hello! Thank you for reaching out. We are sorry to hear that you have had a difficult time getting help with your account. We'll be happy to assist you in any way we can. Please send a Direct Message with your full name and address.
TRASH
[Edited: Inflammatory]. Somehow been with you guys for YEARS and still don’t get any reliable customer service. Spent hours of my time on the phone and through chat to get NOWHERE. I guess I have to physically go into the store to ask a SIMPLE question…… absurd. BE BETTER
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Good Morning, @user_c1crit! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have the best rate available for the services enjoyed within the household. I would be more than happy to e
Long-Time Customer Paying $100.90 While 1 Gig Is Advertised for $50
Hello Xfinity Team, I’ve been a customer since 2023, and my bill just increased to $100.90. I found a 1 Gig plan advertised at my address for $50/month with a 5-year price guarantee. However, customer support only offered me 300 Mbps for $70.90. I’d love to stay with Xfinity. Could you please help m
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Yeah, me too, even though I've posted several times that i have XG1v4s, which are just fine. The issue is with audio on 4K channels from the Xi6. I get that nearly all the issues they deal with are problems with the home setups. This is diffe
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Xfinity trade-in phones must be shipped within 21 days after your new device ships. Important Shipping Rules Start Date: The 21-day countdown begins the day your new phone leaves the warehouse (shipped), not the day it arrives at your door.
Trade In
I've been super busy and i'm sending my trade in device out today, my phone is supposed to be received by the 23rd and it won't be there in time.. it is possible to get an extension until friday for the phone to come in
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user_bffub1 I can help you make changes to your account. To get started, please send a direct message with your full name and address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Cl
Downgrade to internet only
I want to drop my TV service completely, keep my own modem, and switch to a standalone internet-only plan.
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I need a tech
My voice has no dial tone. You fixed my internet but not my voice. It’s disconnected at the pole.
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Home Phone Service & Equipment
Looking to cancel.
I'm trying to cancel my TV service without being on the phone, ive seen i have to make a post first before being able to make a DM
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Customer Service
@user_2b13xk Try restating / powercycling the the modem / gateway, let it fully sync back up, and then restart the phone and see.
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Home internet is off line
I was surprised over the weekend when I logged into the Xfinity app on my phone and was told "Your home internet is offline". Got home to check my connection and everything looks fine. Can browse the internet, streaming is fine.
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