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If you haven't heard back yet, you can also try reaching out to our Customer Security Assurance Attention Fraud Department at 844-335-8719. Typically, our security teams will call you within two business days of receiving your information, so it's al
Wrong Person and Paying for it right now
Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I
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No I have not and getting frustrated by the day.
Wrong Person and Paying for it right now
Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I
Question
Hey there, user_iqnpt1! Have you received a call from our Security team recently?
Wrong Person and Paying for it right now
Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I
Question
Hello user_9c7he1, thank you for reaching out in our Xfinity Forums to notify us of a line laying across a yard. We will need to get some more information, so we can address the issue. If you would, send our team a direct message with your full name,
Down Cable
There is a power or cable line laying on the ground in a nearby yard, with no internet connection.
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Xfinity tells me I’m eligible for device upgrades yet don’t honor them
My account says the I’m eligible for device upgrade yet I keep getting conflicting information and told I have to pay in full and it’s so infuriating. Now I’m really upset because I’ve been an Xfinity customer since 2017 and a mobile customer since 2021 and I have two mobile lines and both devices p
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Plan
xfinity support
Where are my sent emails? James [Edited: "Personal Information"]
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Customer Service
Down Cable
There is a power or cable line laying on the ground in a nearby yard, with no internet connection.
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Customer Service
I have the EXACT same issue and I’ve been a customer for 9 years. I came to see who else is experiencing this and I’m so upset about this whole situation. I keep getting the run around. They say I have to pay in full at this time. I ask them then why
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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Help changing my password
I keep trying to change my password and I go through a bunch of steps, but then xfinity displays a page that says "Hmm, the page didn't load correctly" and then "Try refreshing the page, if the problem persists, try again later." Well I tried later, same results. That was last night. I thoight may "
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pacoqok, Hi there! Thanks for taking the time out of your Friday to reach out. I can certainly understand the inconvenience caused by having to chase this for so long. I am sorry to learn about this experience. You've reached the right team of expert
attempting to talk to a live agent about a credit
We moved in June of 2025. Account was closed and was told I had a $110 Credit that would be mailed to me. Still have not received the credit. Account [Edited: "Personal Information"] I have tried emailing and calling the 800# ( but it seems to be connecting me to a bank) . How can I reach someone? L
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Received this today but doubt it is legit. I would think I would have more than a day for advance warning. ——- Xfinity We informed you of significant changes to our Terms of Service, Security Policy, and Privacy Policy last week.
Email transitiin
Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,
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Hello @user_ditfs8 Thanks for reaching out. It really depends on what you signed up for. What deal did you do? Was it our prepaid NOW service or did you sign up for one of our standard packages? What amount got charged? Prepaid NOW service you will
Cancel Internet Service
I would like to cancel my Xfinity Internet so I can switch to NOW Internet. I want to do it before I am billed again and without any gap in internet.
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Streaming at second hime
First home has Xfinity cable and streaming second home I like to stream from my first house account first house is at 08243 second home 19355, we like to watch our hometown sports how’s does that work
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Xfinity Stream Website
@KUSH5846 Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
phone number reported as spam need to report it and have it corrected
Hi, I recently have had problems with my home phone landline, being spoofed as a spam number. How do I get this corrected through Xfinity Comcast. Who do I contact.
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I ordered xfinity today and canceled the order a couple hours afterwards ,they've already charged my amex card ,Ive emailed them to cancel and called to cancel was on the phone for a good 30 min. Until they hung up on me ..
Cancel Internet Service
I would like to cancel my Xfinity Internet so I can switch to NOW Internet. I want to do it before I am billed again and without any gap in internet.
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Hey there Macuser4770 👋 You're in the right place for your question on Xfinity Stream, so thanks for stopping by! The good news is that you can definitely search for channels by channel number when watching live TV on the Xfinity Stream app. On the
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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attempting to talk to a live agent about a credit
We moved in June of 2025. Account was closed and was told I had a $110 Credit that would be mailed to me. Still have not received the credit. Account [Edited: "Personal Information"] I have tried emailing and calling the 800# ( but it seems to be connecting me to a bank) . How can I reach someone? L
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Billing
This doesn't work on the XB8 gateway. Xfinity only allows to change the wifi name and password through the Xfinity app and it doesn't work. [Edited: "Language"]
user_wzxac5
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How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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