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@eeffo Thanks for clarifying the Xfinity app does more than just troubleshoot your Wi-Fi it looks through your network connection coming directly into your modem. I'll be happy to take a deeper look at your account to see if there was a ticket open
High Correctable and uncorrectable codewords
Hello there everyone. I am here to discuss that has been discussed before but i am unable to find any solution to it. As the title say i have High number of correctable and non correctable codewords. I just restarted my modem a day before yesterday, after the restart the correctable codewords were i
Question
Can you clear your cache and cookies then refresh your screen? Also, are you using Google Chrome? @user_d664ff
Issues with payment arrangement
I recently spoke with an agent regarding changes to my payment arrangement for my account. In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screensho
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@user_8ztuap Thanks for reaching out to us. We do apologize for any inconvenience. If you were on a grandfathered legacy plan and switched to one of our newer plans, generally there's no way to go back to the old plan. We're more than happy to assist
trying to escalate an issue - requested change to home plan and agents changed legacy TV plan without informing me
Overall happy with the 1 GB internet and Ultimate TV legacy plan but wanted to downgrade xfinity home plan to save some money - was told by multiple reps that I could downgrade to Shield Select and save money with no changes to my other services or equipment. Reps lied and told me nothing else would
Question
CM Error Codewords Channel ID 28 24 25 26 27 193 194 Unerrored Codewords 37266129 81004844
High Correctable and uncorrectable codewords
Hello there everyone. I am here to discuss that has been discussed before but i am unable to find any solution to it. As the title say i have High number of correctable and non correctable codewords. I just restarted my modem a day before yesterday, after the restart the correctable codewords were i
Question
There is nothing to troubleshoot thru the app, i am not having any wifi issues, i am having signal issues. There is a definite noise in my line and i am not sure even your techs can fix that. Because i recently have a tech visit last month, and he sa
High Correctable and uncorrectable codewords
Hello there everyone. I am here to discuss that has been discussed before but i am unable to find any solution to it. As the title say i have High number of correctable and non correctable codewords. I just restarted my modem a day before yesterday, after the restart the correctable codewords were i
Question
Exact same thing. I am furious.
trying to escalate an issue - requested change to home plan and agents changed legacy TV plan without informing me
Overall happy with the 1 GB internet and Ultimate TV legacy plan but wanted to downgrade xfinity home plan to save some money - was told by multiple reps that I could downgrade to Shield Select and save money with no changes to my other services or equipment. Reps lied and told me nothing else would
Question
The tech (Yadi) sent to diagnose my internet problem was professional, knowledgeable and explained problem and solution in layman’s term so I could understand . I will give him a10 rating as I was pleased with the service.
Details on a service appointment on 11/3/2026 to [Edit]
On chat I requested a link for a service call on 11/3/2026 at 8am (see above address,) I wanted to give a review for technician but I can’t find the link he gave me after he completed the job. Tried on previous chat but I was disconnected. * [Edit: Private information removed]
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How to open the advanced setting in NOW service?
I recently purchased the xfinity NOW service, I'd like to setup port forwarding or DMZ, but I cannot find where to set, please help!
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Your Home Network
Request to update payment method for automatic billing
Hi Support Team, I am writing to request assistance with updating the payment method for my account. Whenever I try to add a new credit card, I consistently receive the following error message: To provide a bit more context, my previous payment method [Edited: "Personal Information” ] I am currently
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Billing
Formal Executive Escaltion-Unresolved bill issue
SUBJECT: FORMAL EXECUTIVE ESCALATION – UNRESOLVED BILLING DISPUTES, UNAUTHORIZED DEVICE CHARGES & REPEATED CUSTOMER SERVICE FAILURES ATTENTION: OFFICE OF THE PRESIDENT / EXECUTIVE CUSTOMER RELATIONS I am requesting an immediate executive-level investigation into the unacceptable handling of my Xfini
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Billing
Hi @user_ijgik7,Thank you for finally visiting our community forums support page, and for providing great context surrounding your issue. You have come to the right place for help. We are a corporate headquarters escalation team that aims to be as pr
How can I reach out to Comcast Corporate?
Here's the issue I first noticed dropouts of the service 2 months ago during bad weather. This means a cable/fitting is coming loose. I reported to Xfinity technical support and have several trucks out here and they did nothing. Now my connection is in so bad of shape the I can't use it for work (Wo
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Healthcare Professionals Discount
Was wondering if there were any incentives for healthcare professionals (nurse) for wifi plans? AT&T does 25% off plans for service for nurses and wanted to see if you do.
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Customer Service
I don't see the pencil part
Issues with payment arrangement
I recently spoke with an agent regarding changes to my payment arrangement for my account. In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screensho
Question
Did you click the How to link that's at the bottom of the message? user_d664ff
Issues with payment arrangement
I recently spoke with an agent regarding changes to my payment arrangement for my account. In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screensho
Question
Yes, you'd think so, except when the change confirmation email doesn't work and they have you approve via an automated phone process which doesn't recap your changes completely, even after confirming with the agent verbally what was being addressed a
trying to escalate an issue - requested change to home plan and agents changed legacy TV plan without informing me
Overall happy with the 1 GB internet and Ultimate TV legacy plan but wanted to downgrade xfinity home plan to save some money - was told by multiple reps that I could downgrade to Shield Select and save money with no changes to my other services or equipment. Reps lied and told me nothing else would
Question
Service
If I could give negative stars, I would. One star makes it look like something went right. I called with one basic question. The representative couldn’t answer it, so they transferred me to a manager. The only thing that changed was the job title. I hung up with the same question and less confidence
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Sign-In and Account Management
I can't find the way to direct message on my end
Issues with payment arrangement
I recently spoke with an agent regarding changes to my payment arrangement for my account. In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screensho
Question
@Xsaoum thank you for reaching out and sharing your feedback. That is certainly not how we want your experience to be. It looks like you may have some unresolved issues and I would more than happy to try to turn this around for you. Wo
XfinityJulie
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5 hours ago
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Service
If I could give negative stars, I would. One star makes it look like something went right. I called with one basic question. The representative couldn’t answer it, so they transferred me to a manager. The only thing that changed was the job title. I hung up with the same question and less confidence
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