Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (449.6K)
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Wrong charge 4 months in a row !
the issue is on 12/16 i signed up for a new plan and 2 days after the price changed so from $215.98 that i was supposed to be paying it went to $236 or so. i called customer service and they said that it went up because the entire package price went up. i was told that my internet price was $75 and
Question
I HAVE DONE WHAT YOU REQUESTED
Wrong charge 4 months in a row !
the issue is on 12/16 i signed up for a new plan and 2 days after the price changed so from $215.98 that i was supposed to be paying it went to $236 or so. i called customer service and they said that it went up because the entire package price went up. i was told that my internet price was $75 and
Question
Lost account since 8/2025. Misti S. Refuses to return my calls
I had internet only at my address in Lithonia 12/2024. I purchased a cellphone from Xfinity 4/2025. Worst decision. I moved at the end of 8/2025. For an entire month they couldn't find any to install my internet in Fayetteville. When I went to turn in the equipment. I mentioned this to someone at th
Question
•
Billing
Unfortunately we are very limited to what we can do on the NOW platform. You must reach back out to their customer service for assistance.
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
Question
Email Issue [Edited]
I'm not my desk top but my laptop trying to gain entry to my comcast email account
Question
•
I am still not working in Jax... I have several shows tonight I typically record... Are they rolling out fixes??? Will series turn on?? Thanks...
Dvr not recording. Shows nothing scheduled and on grid has half circle
Dvr not recording and on grid shows red circle
Question
Lucky you. Mine is still missing 😕 😢
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
Question
Thank you, @Annabelle2 that is strange how it would show up here name as George Harding, we would need to look deeper into that and see why her name is showing up as a totally different name on caller ID, that would have nothing to do with your email
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
Oh no, that is definitely an issue we can assist you with from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct Message" icon
Replacement power cord and coax cable
My dog chew through my power cable and coaxial core how do I get a replacement.
Question
Mine showed back up some time overnight!
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
Question
user_4cq1qs, hello there and thanks for reaching out regarding your concern. We can definitely assist with your concern. To move forward with your concern, please send us a direct message with your full name and complete service address. From t
Drop Line on Neighbor’s Garage
My xfinity data line is running on top of my neighbor’s garage. Is there a way I can get a new drop line from the utility pole?
Question
@user_zbtkbn After this page: https://military.xfinity.com/home#/welcome it goes to the Xfinity Login page. Do you get redirected here or after the login page?
Military Status
Hello military.xfinity.com, the Get Started button, has been down for a week. Is there a way to verify my status without using the website? I've tried using my phones browser, the desktop browser with chrome and edge, both with and without incognito mode. The website the Get Started button leads to
Question
I did chat with NOW agent and they said they would take care of it, but later I got a text message on my phone telling me how to turn off paper billing which was no help because when I go to manage my account page to manage billing there is no option
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
Question
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the
Reset cable box
Just installed splitter to enable new Xfinity internet and Xfinity cable tv (no subscription services) to work from one plug in wall. Have tried unplugging box, pushing the button to reset, etc still no picture. Just the message that the channel will be available shortly. It’s been way over half an
Question
user_84g511 thank you for using the Xfinity Community Forums page to reach out today regarding your cable box. I am happy to assist you with getting your equipment back to functioning as intended. Let's pull up your account to get started. Can you se
Reset cable box
Just installed splitter to enable new Xfinity internet and Xfinity cable tv (no subscription services) to work from one plug in wall. Have tried unplugging box, pushing the button to reset, etc still no picture. Just the message that the channel will be available shortly. It’s been way over half an
Question
Successfully Reactivated Number After Rep Inadvertently Deactivated Acct - Now Cannot Port Out Via SMS
Attempting to transfer mobile number from Xfinity to new carrier. Chat rep initially deactivated number and account. Account reinstated after in store visit and hours on phone. When requesting security PIN for port out, SMS is never received on active line. Email affirming request for PIN is receive
Question
•
Devices
Xfinity Tries HARD to avoid chatting with customers! I bought the NOW TV service with 125+ channels and I am missing 10+ of the channels that convinced me to buy the package!
user_ph7zfh
commented
16 hours ago
to the conversation:
0
1
tv channels in popular tv package
where can I find the channel listing for the 125 channels package
Question