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user_jjcns1, I am sorry that you have not been able to get the assistance you need. I would be happy to help you with the return label. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rd
Why has it taken a week to return equipment I never ordered?
Chat doesn't let you get a live agent by asking and anyone I talk to (when I can find the right dept, keeps telling me to print a return label online and this is the whole issue. I get an error. This is the WORST customer service.
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user_w7mn8w Hello there, and thank you for taking the time to reach out to our Xfinity Forums Team! Having to reset every morning would definitely be frustrating. You mentioned you gotten two new modems, to clarify, are you using our modem, or your o
Internet Problems over a month
I have been having internet problems for well over a month. Multiple laptops and pcs every morning show a “no internet, secured” message. Phones and iPads were working fine at first but now iPads are also struggling. I have gotten TWO new modems, talk to support about a dozen times, and have had 2 t
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Why has it taken a week to return equipment I never ordered?
Chat doesn't let you get a live agent by asking and anyone I talk to (when I can find the right dept, keeps telling me to print a return label online and this is the whole issue. I get an error. This is the WORST customer service.
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Customer Service
HI user_nhni71! Thanks for visiting our Xfinity Forum. We value you as a customer, and please know my team is always here to support you. To further assist you with this HBO Max concern, please send us a Direct Message. Here are the detailed steps to
Canceling HBOMax
I would like to cancel my HBOMax subscription through Comcast in order to sign up directly in order to get the $2.99/Mo. Black Friday deal they are offering right now.
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amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
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X1
how do i create the new yahoo account so that i keep my comcast email address?
New/Upcoming Switch to Yahoo email
With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,
Question
@user_x9v39m, I'm not clear on your response. We would like to continue working with you via private message when you have a moment to do so. Thanks.
Bad customer service
I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store,
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user_riiakh Thank you for reaching out. I would be if I were in your shoes too. We can take a look and see how your account is set up and work with you to find the best resolution. Please feel free to send us a DM. How to Send Us a Direct Messa
Subject: Urgent Escalation Required – Incorrect Billing & Account Errors (HOA Included Account)
Dear Xfinity Support Team, I am requesting immediate assistance and escalation regarding a billing issue that has been ongoing for over six months. I continue to be told that the issue will be resolved, yet nothing has been corrected. Each time I call, I get “transferred to a supervisor,” only to wa
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Hi there, @user_ycfk5k! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble setting up port forwarding. Resetting the power for the modem, and logging out and back into the app may clear this. Let us know if
Network setup error and port forwarding
I am requesting assistance with a known bug. My Xfinity App is stuck in the activation loop, preventing me from accessing the Port Forwarding settings for my CGM4140COM Gateway. I need to forward port 42240. Please re-provision my account to clear the activation status.
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@XfinityEmilyB no, hello
Bad customer service
I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store,
Question
Subject: Urgent Escalation Required – Incorrect Billing & Account Errors (HOA Included Account)
Dear Xfinity Support Team, I am requesting immediate assistance and escalation regarding a billing issue that has been ongoing for over six months. I continue to be told that the issue will be resolved, yet nothing has been corrected. Each time I call, I get “transferred to a supervisor,” only to wa
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Customer Service
MCLV4MSPFL Hello! 😊 Thank you for reaching out here on our Xfinity Community Forums and sharing your interest in the Angel channel / app being added to the X1 lineup. I completely understand how important it is to have access to the channels you lov
Angel channel
When will Comcast add the Angel channel to the X1 lineup ? Many customers on these bulletin boards and out in your customer base have been asking you to add this channel.
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Rereading that referenced post, it says DMARC relies on SPF and DKIM for authentication. It looks like both passed in both e-mails, yet only one sets DMARC=P? I have no idea what the headers in the e-mails that I don't get look like because I
Not receiving e-mails from a specific vendor again.
Periodically, Comcast decides to secretly reject e-mail from a vendor as spam _before_ it hits my mailbox and my spam filters. This results in my e-mail being secretly put on a no-send blacklist by the vendor's mail software. The vendor sees mail go out but I see nothing come in. Because this is all
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Thank you for reaching out. Have you checked the incentive status tracker with the link: https://www.xfinityincentivetracker.com/track @RaffiB 1-833-269-9036
activate new phone line
I brought my own device and got a new mobile phone line with Xfinity. I am supposed to activate the line but the link (I got in the confirmation email) isn't doing anything. Also, how do I get the $100 gift card that is supposed to come with it?
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@user_sdfoau Unfortunately I wouldn't know how to tell, as I am sight challenged, though one way I might be able to tell the real from the fake is if the email address legitimately reads "comcast.com", "xfinity.com" or "comcast.net". Though I'm car
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Greetings, @user_2aw0ox! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your upgrade and trade-in experience, and I want to ensure you’re able to g
Mobile incorrect bill
Xfinitys mobile customer service is absolutely deplorable. Sept 28, 2025 I ported over phone number [Edited: "Personal Information"] and was told I could upgrade to an iPhone 17 Pro Max for no charge, and the service fee would be 10.00 a month. Also, for being a Platinum customer I was eligible for
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It's now been 20 weeks. Have not received a gift card.
activate new phone line
I brought my own device and got a new mobile phone line with Xfinity. I am supposed to activate the line but the link (I got in the confirmation email) isn't doing anything. Also, how do I get the $100 gift card that is supposed to come with it?
Question
Not receiving e-mails from a specific vendor again.
Periodically, Comcast decides to secretly reject e-mail from a vendor as spam _before_ it hits my mailbox and my spam filters. This results in my e-mail being secretly put on a no-send blacklist by the vendor's mail software. The vendor sees mail go out but I see nothing come in. Because this is all
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Greetings, @user_m11dg6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these reception issues. You have definitely come to the right place for assista
XfinityJamesC
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17 hours ago
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Scrambled channels
Channel 4 NBC, Channel 5 FOX scrambled other channels work fine
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