Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (432.3K)
It has been right around 30 days so it should be added on my next bill then. Thank you for your response. I will wait and see then.
Missing $10 credit
Signed up for autopay and paperless early last month but did not receive the $10 credit on my last bill.
Question
@snt2 yes. Had to send a direct message to Xfinity support. Went through a few things and then they opened a ticket on my behalf. They got it worked out the next day.
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
Question
Good afternoon user_vs29q We are more than happy to look into this for you. We want to ensure no private information is shared in a public space for the safety of our customers. Please send us a direct chat message with your full name and comp
Billing Errors
[Edited: "Personal Information"] I am reporting the billing errors made by Xfinity billing office. I have been comcast customer for over 50 years. In 2024 I subscribed for Netflix streaming service directly. ie. I was paying Netflix monthly charges dierctly. However, from the Xfinity billing Office,
Question
What’s going on with the Internet?
what’s going on did you guys
Question
•
Sign-In and Account Management
@user_shu9lu I can review your account to see the status of your Premium membership and Peacock Premium access. We're here to help. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In
Peacock premium acceas for diamond subscriber
how do I access peacock premium? I am currently an xfinity diamond account holder which states that I should get have peacock premium for no extra cost, when I log on to the peacock app it does not show me as having premium membership to peacock just a standard membership and states to receive premi
Question
vwxyang0707 Do you happen to have a photo of the email you were sent that shows the code?
GIFT50 Code Not Applied at Checkout
I was emailed a promo code "GIFT50" to use at checkout upon purchasing an internet plan. I did so within the qualifying dates, but was unable to apply a code at checkout. Several representatives have told me I would be eligible upon activation of my plan, but others have told me I was supposed to us
Question
Any plan increases are noted on the bill prior to the increases. But our team would be happy to look over your account for you and rework the deal to a better option. We just need to see exactly what you have and what changed. Please send us a direct
Cancel xFi Complete
How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.
Question
And there was no notice at all.
Cancel xFi Complete
How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.
Question
Good afternoon! I wanted to circle back, and see if you have attempted to visit the site recently, and if there is any change at this time?
Veteran rewards
the link to update my veteran status doesn’t work. I used to be in the diamond tier, but it went back to gold when I moved. Now I can’t reverify my status. https://www.xfinity.com/military
Question
The cost went up 44% in one month with no notice at all. Something absolutely needs to change, but I'm guessing it is the provider. Is there someone I can actually talk to? I couldn't find a way to call anyone.
Cancel xFi Complete
How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.
Question
cannot access xfinity email since Friday , getting 408 time out message also. 400 Bad Request Request Header Or Cookie Too Large
Cannot Access Xfinity Account/Email on new Win11 Computer
I cannot access my Xfinity email/account on my new Windows 11 PC. Currently the attempts will time out. The computer is connected to an Xfinity AR TG4482A modem via Ethernet cable. There is no problem on my old Windows 10 PC or iPad (on Safari, using WiFi). My steps: --Go to www.xfinity.com -- At an
Question
This solution did not work for me. Although I have a diamond account and eligible for peacock premium access when I try the method outlined in this instruction to activate this feature I get an error message stating "we're sorry , your account isn't
Peacock premium acceas for diamond subscriber
how do I access peacock premium? I am currently an xfinity diamond account holder which states that I should get have peacock premium for no extra cost, when I log on to the peacock app it does not show me as having premium membership to peacock just a standard membership and states to receive premi
Question
I don't know if replacing the gateway will necessarily fix this issue. But we will want to run some tests. Are the gateway and TV box connected to the same outlet via a splitter?
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
@user_x33wp7 @XfinityJon Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
I was told to start a new topic
OK here's the new post regarding ordering a battery backup unit for the new PRO Extender.
Question
First, try the "EPON MAC". No joy, try the "WAN MAC". If you have their voice service, you may need to activate that separately with the "eMTA MAC". Good luck !
Xfinity Fiber modem X5001 activation issue
Our apartment is pre-installed Xfinity Fiber modem X5001. I placed a new Internet order, but activation failed via either app or the agent. They always ask for CM MAC to activate, but this modem does not come with it, it has EPON MAC, eMTA MAC and WAN MAC. Some people mentioned it is not listed as c
Question
Good day user_8ef817 👋 I appreciate you stopping by our community! Our Xfinity Pro service that comes with the Wi-Fi Extender is definitely designed to give you connections during a service interruption of any kind, so I'm sorry to hear that hasn't
XfinitySeth
commented
10 hours ago
to the conversation:
0
7
Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage
Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender
Question