Xfinity Community Forum

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Is there any change that my email account has been moved to yahoo and that is the issue?

user_i2l6hj

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12 hours ago

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How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

Question

First off @user_lc5f88, thank you so much for sticking with us since 1999! We truly appreciate your loyalty over the last two decades, especially with so many streaming options out there today. It sounds like you originally had a legacy bundle packa

XfinityQuemekia

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12 hours ago

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Forward to Comcast please

I'm trying to figure out why I'm being charged for the landline phone .... I just I hooked it up this year but I've had it and been paying for it for probably 20+ years and not using it. So then I just plugged into the wall one day because I needed it because i was going to be without my cellular ph

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Chanel 7 is in Spanish on one Tv

I have 2 TV’s. In channel 7 on one tv is English the other Spanish. I e initiated a SAP reset and it’s till in spanish

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Channels and Programming

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Moving

I am moving to Las Vegas on the 19 th of September and need to close my account on the 19th.

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Customer Service

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Ringer

Phone not ringing. I have checked for airplane mode, no ring settings.

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Devices

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Forward to Comcast please

I'm trying to figure out why I'm being charged for the landline phone .... I just I hooked it up this year but I've had it and been paying for it for probably 20+ years and not using it. So then I just plugged into the wall one day because I needed it because i was going to be without my cellular ph

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Customer Service

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Hello @user_qlrz8m, and thank you for reaching out to us on our Xfinity Community Forum! We appreciate you taking us with you to your new home! ❤️We want you to get back to enjoying Peacock! We’ve seen this happen when a previous Peacock accoun

XfinityMelinda

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13 hours ago

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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Return equipment

I keep getting messages to return Xfinity equipment. I have no Xfinity equipment and never had the same. I can not talk with a LIVE person. Every attempt to do so brings me up against a AI faux person. Phone calls emails text messages never work. The AI faux person wants my phone number which then i

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Customer Service

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You did not respond to anything and neither is anyone else.

user_015576

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13 hours ago

to the conversation:

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U

Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

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Yes, while using my desk top computer with outlook and also Xfinity email online, everything works great. Its only when using my iPhone and the Mail app.

user_i2l6hj

replied

13 hours ago

to the conversation:

0

M

How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

Question

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Getting 0.13-1.5 mbps now and no one is responding to direct messages in weeks. Would really be nice if Xfinity would do their jobs.

user_015576

commented

13 hours ago

to the conversation:

0

U

Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

Question

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Now I am getting 0.13-1.5 mbps....No one is responding to the direct messages for weeks now.

user_015576

replied

13 hours ago

to the conversation:

0

U

Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

Question

Thank you for confirming all of that @user_i2l6hj. Last thing I just want to make sure when you log in to your comcast email normally is everything working as it should? Do emails send with no issues?

XfinityAbby

replied

13 hours ago

to the conversation:

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M

How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

Question

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I am having the exact same issue where I moved and have a new peacock premium offer with my new plan and I can follow all of the prompts to activate it but once I try to sign into my peacock account it says "Your Xfinity account is already linked to

user_qlrz8m

commented

13 hours ago

to the conversation:

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

Question

Hi there user_dl2e5s, thanks for reaching out here on the community forums! We take a look on our end to see what may have gone wrong. Please send us a direct message with your full name, name on the account (if different), and service address, and w

XfinitySean

commented

13 hours ago

to the conversation:

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Payment reverse

I paid my bill before the auto pay due date and it was poster and reversed 3 days later for no reason. It was not a bank issue, because my account has funds and my bank was never contacted. Now, I’m being charged a late fee and I don’t understand why. I refuse to pay an extra $25 dollars for a mista

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Service Discontinued for no reason

I recently moved and went through the entire process to do so. My wifi shut off this morning with no warning. I paid my bill and it still says that I am no longer a member. The address listed on my account is still the old address and not the new address even though I already changed it for the move

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Customer Service

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user_hiwr0v - Hello, and welcome to the Xfinity Forums! We understand how important it is to be able to record and enjoy your favorite shows, and I'd be happy to help look into this with you. NOW TV includes 20 hours of Cloud DVR storage, allowing yo

XfinityThomasA

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13 hours ago

to the conversation:

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U

DVR not recording

I noticed last Friday 8/28 that my scheduled recordings have disappeared and it won’t allow me to add them back .. still an issue on Tuesday 9/1

Question

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Double-check your outgoing mail settings: SMTP Server: smtp.comcast.net YES Port: 587 YES Encryption: STARTTLS (or TLS if that's the option available) ONLY SSL Available Make sure your username and password are up-to-date

user_i2l6hj

replied

13 hours ago

to the conversation:

0

M

How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

Question

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@XfinityQuemekia thank you ! I messaged you with more information .

user_x04djx

replied

13 hours ago

to the conversation:

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U

Executive Escalation Required for an eSIM Activation Deadlock

My husband and I are transferring 2 lines from T-Mobile (customers since 2007) today and are now in a total service outage across two states. A front-line agent cross-activated our phone numbers and entered the incorrect hardware info, resulting in a 'Number Lock' and database de-sync. The number sw

Question

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Payment reverse

I paid my bill before the auto pay due date and it was poster and reversed 3 days later for no reason. It was not a bank issue, because my account has funds and my bank was never contacted. Now, I’m being charged a late fee and I don’t understand why. I refuse to pay an extra $25 dollars for a mista

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Billing

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