Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (454.9K)
Same here. And if you go to the Xfinity website to subscribe, it's not there. I talked to Xfinity rep on the phone, and he knew nothing to help. He only suggested to watch on MLB, but I don't want a four game split screen.
Channel 1253
I have been an Xfinity customer for many years. These past 6 months customer service is so bad. I signed up for the MLB app so that I could watch the Detroit Tigers game today on channel 1253. But of course message is “sorry we’re having trouble connecting.” This is the worst customer service ever!!
Question
CC charged for a phone I returned.
My credit card was charged $1158.29 on Feb. 6, 2026 for a phone that I had returned in December 2025. In February, I spoke with a very helpful Xfinity woman via phone. I gave all the tracking info/information to her. She checked my information and saw that it had indeed been returned in early Decemb
Question
•
Devices
Billing issue & charge for peacock
I have an issue with something that happened in billing and also I called several times to say I do not want Peacock and I sat on hold forever and then some chat agent so I need to speak to somebody about removing Peacock and crediting me and another error in my billing thank you. My cell phone numb
Question
•
Billing
@ShaneR04 I initially thought I was going crazy.
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
Question
Greetings, acillatem! Thanks for knocking on our XFINITY Community forum door. We would be more than happy to help you find a new promotion that better fits your service-level needs. You have reached the right spot for assistance! Please send our tea
Wondering when my current promotional price ends, and if any of the 5 year plans are availablle to existing customer.
I'm getting a promotional price for 2 years, but can't remember when that ends. Also would like too know f any off the 5 year plans are available to existing customers.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wondering when my current promotional price ends, and if any of the 5 year plans are availablle to existing customer.
I'm getting a promotional price for 2 years, but can't remember when that ends. Also would like too know f any off the 5 year plans are available to existing customers.
Question
Can't upgrade
I was told make your payments on time for 6 most then you can upgrade your phone and not to mention I pay for the service to upgrade 2 times a year I have made my payments on time even early for more than 6 months they still won't let me upgrade I need a new phone and have for quite a while ! But no
Question
•
Plan
Would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon T
Why cant I make a payment arrangement anymore
I always make a payment arrangement to pay my bill why is this no longer and option
Question
Thus is stupid, I've been paying it this way for years, because the due date doesnt work for me, my mortgage is due at the same time, thats why I always push it back a week. Guess I'll check into T-Mobile
Why cant I make a payment arrangement anymore
I always make a payment arrangement to pay my bill why is this no longer and option
Question
Unfortunately we have no control over the outcome.
Why cant I make a payment arrangement anymore
I always make a payment arrangement to pay my bill why is this no longer and option
Question
Hello @user_fwkwwm and thank you for reaching out via our Xfinity Community forum. Poor picture quality when trying to enjoy a show is never something we want to see while we're watching it, especially if it's a show we like! Can you
Hbo max shows lag and skip
Watching the pitt. The show lags and skips. I am paying for this app. What is the problem ?
Question
user_fwdwb5 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
Question
user_hlbjo9, hello there and thanks for reaching out. I understand the need of getting what you subscribed to. I see you shared this 2 days ago and we're just now able to get to you. Have you been able to get your concern resolved?
XfinityQue
commented
15 hours ago
to the conversation:
0
0
NESN
I just now subscribed to NESN on xfinity, but I can't get the channel.
Question