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@user_s8282o Thank you for reaching out It sounds like you've been dealing with a lot between the fire damage, restoring your home, and then trying to sort out billing questions while living elsewhere. I can understand why you'd want a clear explanat
Billing/fire/acct in collection
Hello folks, I been a Xfinity customer for several decades, And i have always paid my acct on time. This past November I had a fire at my home that originated from the neighbors..the damage was substantial and destroyed electric and cable lines to my home. Unforuntately I didnt have home owners insu
Question
Perfect, thank you for the update.
Svengoolie is gone
Why did Svengoolie go away from METv last night. Albuquerque NM Is it on another channel?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation
I need to cancel all Xfinity services on this account. I do not want to schedule or receive a telephone callback. Please enable Direct Messaging so I can provide the account information privately and complete the cancellation online.
Question
@XfinityJorge I contacted METV and asked them as well. Apparently, there was a problem with no room for local Denver baseball game, so they crossed over to use MeTv! I even did a search using Grok to get these answers. I will let you all know next
Svengoolie is gone
Why did Svengoolie go away from METv last night. Albuquerque NM Is it on another channel?
Question
done - thank you! that is helpful. :)
I can't get to certain parts of my account online
The page says to verify my email and phone number so you can log me in "securely". I'm already logged in, and everything is already verified. This happens in several places, for instance trying to add a new account to link for auto payments. This is the error: You can't add a new payment method yet
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing/fire/acct in collection
Hello folks, I been a Xfinity customer for several decades, And i have always paid my acct on time. This past November I had a fire at my home that originated from the neighbors..the damage was substantial and destroyed electric and cable lines to my home. Unforuntately I didnt have home owners insu
Question
@EG, Thanks for moving the case to the right support area!user_zoik8c Hello and thank you for creating the post on our Xfinity Forums! I'm sorry for the experience that Anil provided during your recent interaction. I never want my customers to not be
Chat agent would not help, and hung up when he couldn't upsell
Hello, Just signed up for a new service. Used Xfinity router that was glitchy and kept dropping wifi. So I used automated service, but that disabled my Xfinity router and I couldn't find the network any longer. Chatted with Anil after a long hold. Anil seemed uninterested is solving my issues and ke
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@user_590ck5 Thanks for reaching out to us via Forums. How may I help you today?
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
Question
Hello, @user_hcz2ll thank you for taking time out of your day to reach out over Xfinity Forums. I work remotely myself, so completely understand wanting to get the equipment repaired before it would lead to any service issues. It's also helpful to kn
report unlocked / askew junction box
The Comcast junction box at the corner of Atherton Way and Dalton Dr, in Colorado Springs CO 80919 is UNLOCKED and the cover is askew. Afraid it will come off and jeopardize my service.
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user_k3u3wx, I completely understand your frustration, and I'm sorry to hear you've had such a difficult time getting answers. If you've been requesting call reviews and clarification regarding charges that you believe were added without your knowled
Wishing I Can Get One Straight Answer From 5 People Not 5 Different Answers
I have tried to no avail for you all to make the situation whole. You have been deceitful at every level and have not provided adequate service or info when required. I need a contact at corporate to speak with directly regarding the lack of service and providing the proper info and needs to your cu
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Being an xfinity member has been my biggest nightmare in terms of communication. Can't talk with a live agent to solve your issues
How to speak not chat with a live agent
I have been trying to speak with a live agent in customer care or customer service. Why is that so hard. How can I speak not chat with a live person
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yrdman Thanks for reaching out to us here for assistance with your Rewards level status currently after moving homes. You have come to the right place to get help with getting it fixed for you. I'll need some account information in DM to locate the c
Xfinity cxld account instead of transfer account
Went to a Xfinity store to get Peacock Premium on Xfinity as a Diamond member. I was told I was a gold member. Upon reviewing my account I was told when I moved almost 2 years ago that the system cxld my account and opened a new one instead of transferring it. So I lost at least 20 years from having
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user_89494e Hi there! Thanks for using our Forums to reach out and we are here happy for the chance to work together. Are you still having issues? If so we are here to help you out.
Svengoolie is gone
Why did Svengoolie go away from METv last night. Albuquerque NM Is it on another channel?
Question
This would be excellent if there was actually a direct message icon.....
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
Question
Billing/fire/acct in collection
Hello folks, I been a Xfinity customer for several decades, And i have always paid my acct on time. This past November I had a fire at my home that originated from the neighbors..the damage was substantial and destroyed electric and cable lines to my home. Unforuntately I didnt have home owners insu
Question
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Customer Service
@user_erwgh1 thank you for reaching out over Xfinity Forums. Sorry to hear you're looking to cancel service. I'm glad our great Forum expert @EG was able to bring this to my attention. Please be mindful that sending unsolicited Direct Messages to an
XfinityJustinC
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Cancellation
I need to cancel all Xfinity services on this account. I do not want to schedule or receive a telephone callback. Please enable Direct Messaging so I can provide the account information privately and complete the cancellation online.
Question