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Hit a wrong button on my remote, now whenever I turn up/down/mute, a voice mimics my choice. Announcement of TV volume and mute state are most likely performed by your TV set, not by the cable box (or by the Stream app, if that's what you are using)
Audio issue
Hit a wrong button on my remote, now whenever I turn up/down/mute, a voice mimics my choice.
Question
Thank you for confirming you are using a Flex box @JakeTheArmyGuy, we appreciate you clarifying that for us. To help resolve the issue, let’s try clearing the locally stored data on the device. You can do this by pressing the Xfinity button
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Why was card declined
Unable to change payment method
I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr
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@XfinityThomasC Okay, I made a mistake. I am not using the Xumo box, but the Flex box. Sorry for the mistake. Can you still help me?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Returned three Apple watches
Due to a mistake by customer support, I was sent and charged for three Apple Watches. I returned all three devices using the FedEx return labels provided by Xfinity. All three tracking numbers show that the packages were delivered to and signed for at the Xfinity return center over a week ago. Howev
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Customer Service
user_kp4mh7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servic
TV is Pixelated
I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all sti
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It works my deleted now.
Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
Question
Hello user_s8evmu it sounds like the Talking Guide has been enabled on your remote! Press and hold the A button (triangle) on your Xfinity voice remote for 3 seconds to toggle the Talking Guide on or off. X1 settings overview
Audio issue
Hit a wrong button on my remote, now whenever I turn up/down/mute, a voice mimics my choice.
Question
I have also been having this problem. Comcast mail works on my Mac desktop and on web browsers. I tried deleting it and reinstalling under various providers including Yahoo! and "other". Nothing was working. Today I tried again; When I chose "Yahoo"
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
Question
@user_ab81us Thank you for reaching out here. @Latoque asked the right questions that we would need to assist you from here. If you are still running into those problems we will be happy to assist you from here.
Logging into Comcast Email [Edited]
Trying to log into my comcast email but not able to. [Title edited to remove personal information - email address]
Question
Hey there, @Hawkster50032, thanks for reaching out through Xfinity Forums regarding your email services. We truly appreciate your feedback regarding the Yahoo switch! Once you accept Yahoo terms of service, Yahoo Mail will become your email provider,
Comcast Email
Hello I am not thrill with Comcast and doubt even Comcast cares as they only care about ripping customers off and getting rich. U guys should had said once u merge with Yahoo Mail u can not go back. U should had gave thema 30 day look and see if they like it or not or to go back to Comcast or anothe
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Thank you, @user_7amm42 Thank you for reaching back out regarding your data usage concerns. I do apologize, I would recommend that you contact our Customer Security Assurance Team https://spa.xfinity.com/ that team has the tools to look further into
data usage spike
I’m posting here because I’m really frustrated and wondering if anyone else has dealt with something similar. Starting in April, our Xfinity data usage suddenly spiked out of nowhere. Our household normally uses around 500GB a month, but in April Xfinity reported 3345GB of total usage, with 2116GB c
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@SeaSky Try it now.
Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
Question
@XfinityFrank Thank you for your response. However, before posting here, I had already checked for any unknown devices and changed my Wi‑Fi password. Since then, I have not found any suspicious devices, and there has been no change in our household’s
data usage spike
I’m posting here because I’m really frustrated and wondering if anyone else has dealt with something similar. Starting in April, our Xfinity data usage suddenly spiked out of nowhere. Our household normally uses around 500GB a month, but in April Xfinity reported 3345GB of total usage, with 2116GB c
Question
@user_ex69l6 We don't typically skip basic troubleshooting as a good chunk of time, the basic steps are able to resolve the connection concerns folks bump into. We would strongly recommend reviewing the Internet Troubleshooting Tips post our forum ex
stable connection
We’ve been experiencing intermittent internet outages for a while now. The connection drops randomly during the day, and Zoom/work calls get interrupted. Restarting the modem does not permanently fix the issue. Internet speed itself is unlikely to be the problem. We would like this checked for possi
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Thank you. This takes me back to my original assumption that the gateway is blocking the connection. I am unable to log into the Admin tool to allow the connection, so that has become a whole different problem and may require a new post on the forum
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
Question
A few days ago, I ordered an iPhone 17 Pro Max over the phone through Xfinity. During the order process, I specifically requested to trade in my current iPhone as part of the purchase. After receiving the new phone, I contacted customer support and w
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Returned three Apple watches
Due to a mistake by customer support, I was sent and charged for three Apple Watches. I returned all three devices using the FedEx return labels provided by Xfinity. All three tracking numbers show that the packages were delivered to and signed for at the Xfinity return center over a week ago. Howev
Question