Xfinity Community Forum

@user_arccmv Any update ?

EG

commented

12 hours ago

to the conversation:

0

U

how to setup an internet

hello, I tried to setup my internet, but the modem is blink white, never become solid white. What can i do?

Question

Thanks again for giving us a chance to look things over with you, @Rabelais. It sounds like it may have resolved on its own, now that you went back into your Peacock account and refreshed the Subscriptions page on the X1 platform. Still, we're always

XfinitySara

commented

12 hours ago

to the conversation:

0

Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

Question

U

False cancellation.

I got a cancellation request sent to my email and never filed for a cancellation.

Question

•

Customer Service

8

1

0

@marcher4 It seems I may need to take a closer look at the account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity S

XfinityDemetrise

replied

12 hours ago

to the conversation:

M

New customer, can't view account details

I signed up for service a few hours ago and reached the confirmation page. When attempting to sign in afterward, I'm able to get in, but I can't view any account details. Attempting to do so results in the error: Something unexpected happened. Try refreshing the page. If the problem persists, please

Question

U

green box cover open

Hello, Yesterday (3/26/2026), Xfinity was in the neighborhood working on network enhancements, but they forgot to put the cover back on the green box. Please look into it. Thanks.

Question

•

Customer Service

9

1

0

U

I finally went into my local Xfinity store and got taken care of. The chat and phone line are worthless.

user_3a7ab9

replied

12 hours ago

to the conversation:

0

U

Mobile phone upgrade

I am considering upgrading my S21 to a S25 and tried to get pricing with and without upgrading my plan to Premium Unlimited. Unfortunately, the Xfinity website doesn't allow you to get a price with trade-in. So, I did a live chat which took forever and after verifying my identity three different way

Question

U

Bluetooth and Wifi problem

Last Summer I hooked up two solar bots to my bluetooth and they both worked perfectly. This Spring I tried to connect the same two bots and they could not maintain connection. I tried both Bluetooth and Wi-fi and neither bot maintains connection. And there is another problem. I just bought a WIZ syn

Question

•

Your Home Network

9

1

0

@asilburn Thanks for adding a post to the forum. We can help with this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of

XfinityBenny

commented

12 hours ago

to the conversation:

0

A

App won't let me get a callback and the website doesn't let me login without an "bad error"

Trying to cancel my account. I am moving out of area and Spectrum is the new provider. I can't schedule a callback in the app and I can't login via the website without getting an error message (I know my user and password).

Question

U

Payment method

Hi! I had returned a phone I tried out and didn’t want so I took it back. However, I try to purchase a tablet through you guys and every time I try to change the card on file it doesn’t let me. I’ve tried to reach to customer service and they don’t know what to do, they keep sending me a link but ev

Question

•

Billing

6

1

0

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said

Rabelais

commented

12 hours ago

to the conversation:

0

1

Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

Question

Hello, @user_arccmv. I would be more than happy to review your account to see what we need to do to get your internet service activated. While we do so, you're more than welcome to use our Xfinity hotspot signal. To find your nearest hotspot, go to x

XfinityRaul

commented

12 hours ago

to the conversation:

0

U

how to setup an internet

hello, I tried to setup my internet, but the modem is blink white, never become solid white. What can i do?

Question

M

I was prompted to create an online Xfinity account during the checkout process. I have not received an email. I am able to sign into it in a private window and click billing, account details, and other pages, but they will lead to that same "somethin

marcher4

replied

12 hours ago

to the conversation:

0

M

New customer, can't view account details

I signed up for service a few hours ago and reached the confirmation page. When attempting to sign in afterward, I'm able to get in, but I can't view any account details. Attempting to do so results in the error: Something unexpected happened. Try refreshing the page. If the problem persists, please

Question

Hi there @marthera Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Thank you so much for joining the Xfinity Family. We're so glad to have you! If you signed up for service and reached th

XfinityDemetrise

commented

12 hours ago

to the conversation:

0

3

M

New customer, can't view account details

I signed up for service a few hours ago and reached the confirmation page. When attempting to sign in afterward, I'm able to get in, but I can't view any account details. Attempting to do so results in the error: Something unexpected happened. Try refreshing the page. If the problem persists, please

Question

You've come to the right place, @trevors1! We can help add equipment manually :) Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top ri

XfinitySara

commented

12 hours ago

to the conversation:

0

T

I want to register my router

I cannot get the app right now, so I need to do it manually

Question

A

App won't let me get a callback and the website doesn't let me login without an "bad error"

Trying to cancel my account. I am moving out of area and Spectrum is the new provider. I can't schedule a callback in the app and I can't login via the website without getting an error message (I know my user and password).

Question

•

Customer Service

6

1

0

Thank you @Bethk1973 for reaching out via our Xfinity Community forums to express your concerns.In situations like this, when unexpected situations occur and your services do not get fully activated due to unforeseen circumstances, we will typically

XfinityCliff

commented

12 hours ago

to the conversation:

0

2

B

No service,have a bill

We bought a house on March 18th. Received modem and was supposed to self install. Apparently previous owner cut the line and there is no coax outlet to hook the router up to. Tech came out and verified after a frustrating chat with CS explaining the details. It is now March 27th. Still no service, 3

Question

You can also try these steps here: ‎How to: Direct messaging within the forum | Xfinity Community Forum

XfinityJeffB

replied

12 hours ago

to the conversation:

0

U

Today’s experience with Xfinity

I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad

Question

U

Worst Experience ever

WORST EXPERIENCE IVE EVER HAD. No way to contact xfinity. Outage was at 10:40pm and won’t have service until 8:30 pm next day. they should be ashamed of themselves. No tornado or power outages and I don’t have wifi for almost 24 hours. they are a joke and scam. Will be going to any other provider AS

Question

•

Network

9

0

M

New customer, can't view account details

I signed up for service a few hours ago and reached the confirmation page. When attempting to sign in afterward, I'm able to get in, but I can't view any account details. Attempting to do so results in the error: Something unexpected happened. Try refreshing the page. If the problem persists, please

Question

•

Customer Service

7

1

0

Hi there. Please follow the steps below to send a direct message. We can assist you with making that change from there. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppor

XfinityDemetrise

replied

12 hours ago

to the conversation:

0

U

Repeated 2hr Outages re-occurring since January

My internet has been unreliable for the last month or so, ever since Xfinity did some work to "enhance the network" in my area on January 15. The issue appears to be happening throughout the neighborhood (based on some conversations with neighbors) and the fact that the issue comes and goes without

Question