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Right now I'm sitting pretty good. Thank you.
Connection drops T3 and T4 timeouts
Hello, Since the start of August I have had many service issues with my Xfinity internet. I own my own cable modem. The modem upstream power looks like its maxed out almost and that is when the connection drops as I see in the modem logs T3 and T4 timeouts. Issue: Internet connection T3 timeouts and
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CellarMonkey Hi, there! I wanted to check in and provide an update. Our engineering team is still investigating the issue, and we are continuing to monitor the progress closely on our end. As soon as we receive any new information, we'll be sure to f
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Looking to cancel my service on October 1st, 2026
I would like to cancel my service in 10/1/26
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Customer Service
Please assist me in changing my legal name.
Legal Name Change
I need a method to send a direct message to make a legal name change on my account. I'm trying to update my name but the Chatbot only tells me how to change my preferred name. I need my legal name to be changed to reflect correctly on the billing. I found the other threads stating that this could be
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@Catchau82 - Thank you for your feedback. We understand how frustrating service interruptions can be, and no one wants them, including us. We appreciate you taking advantage of the self-service tools available to check your account status and stay in
Sugar Land TX Outages EVERY day for 3+ hours
We are at the end of our rope. After years of stable service, we are experiencing area outages every day for at least 3 hours. Usually during the work day, which is significantly impacting my wife's ability to deliver on assignments since she works from home. We are unable to get any actual updates,
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Thank you for reaching out here about that service call fee. I will be happy to take a look at the notes on that charge from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete a
Undisclosed Setup Fee
Hi, I am contacting you to proactively dispute a $100 professional installation fee that is pending for my upcoming bill. I opted for a self-installation, but the line to my unit had been physically switched over to Astound Broadband by a previous tenant. The technician who arrived determined that t
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The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why is their whole site full of bugs?
I'm just trying to sign up as a new Xfinity customer. At the end of the account-creation process, I got "Sorry about that! We had a problem with our site." After fiddling around and using the email activation link, I was able to log in anyway. But then when I try to view my current services, I get a
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Ghost TV plan stuck in my online cart / Website bug
Hi, I am experiencing a website glitch where a TV plan at an incorrect price ($166.20/mo) is permanently stuck in my online shopping cart on Xfinity.com. I added it by mistake days ago and there is no option to delete it. Phone agents and store representatives confirmed that nothing in my actual acc
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Sign-In and Account Management
Understood, @user_csugrw. Go ahead and send us a DM as requested, and we'll take a closer look with you!
LG TV constantly losing IP address
My LG OLED television drops its wireless network connection every day. This requires me to go add it back in and put in a password every time which is a real pain. I understand this is actually something that has been happening for a long time. Is there a solution from Xfinity on how to solve this p
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I've been having the same issue since yesterday.
Email Error 10a
Since yesterday, almost every time I try to access Xfinity email, I get "ERROR 10a." Is it only me ???
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Concern moved here to the Customer Service help section.
Resetting the Wi-Fi to a new address
I recently moved. I need to change my address for my Wi-Fi to work
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I've tried getting ahold of Jasmine and I haven't gotten a call back
This is regarding how my account has been handled and being continued to be handled . My son has to be on the phone every other day with incompetent employees. That lie and misleading the customer . And give false promises and solutions. I thought this matter would have been taken care of after spea
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Customer Service
Where is my $200 gift card
I am writing to inquire about the status of my promotion gift card that I was supposed to receive after three months of joining Xfinity internet. I joined Xfinity internet in March of this year and I was informed that I would receive a $200 gift card as part of the promotion. However, I have yet to
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Thank you for your time and patience. We were able to add your name to the mailing address as an additional party, so you should see it listed on the next billing statement. Have a wonderful rest of your week!
adding name to billing statement
I need help adding my name to the billing statements. I am not the primary account holder, but I am a manager and also pay the bill. I need this for proof of residency purposes.
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HBO max
I’m supposed to have hbomax and am a platinum member but when I go to sports it says I can’t watch I need to update??
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Channels and Programming
user_85j7gu - Thank you for your feedback and for joining us here on the Xfinity Forums! We know how important it is to have full access to your email, and we appreciate the opportunity to help. To get started, are you receiving any error messag
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Problems sending email using Mac Mail program on desktop and iPad
Two to three weeks ago we suddenly became unable to send emails through comcast/xfinity when accessing our emails via Apple's Mail program on a desktop Mac and an iPad. This is without us making any changes in passwords, email settings, etc. We were able to receive emails without problems. Surprisin
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