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Bearing cable
When will the cable at [Edited: "Personal Information"] be burued
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Customer Service
Certificate expired
When I try to access https://infinity.com/ with Firefox it tell me "Warning: Potential Security Risk Ahead". Further investigation shows "Error code: SEC_ERROR_EXPIRED_CERTIFICATE" The certificate expired Sun, 30 Nov 2025 23:59:59 GMT
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Your Home Network
Removing a channel from my lineup without notification
On March 3, 2026 I was able to watch the Cowboy Channel on channel 1066. I have been watching this channel since last fall. On March 4, 2026 when I spoke in to my Xfinity remote and said "Cowboy Channel", it took me to channel 1067 (NOT the Cowboy Channel). I tried entering channel 1066 directly fro
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Channels and Programming
XFINITY REWARDS? MORE LIKE XFINITY PUNSIHMENTS
You spent all that time and money and the promised big changes. It's all lies. The "rewards" are still the same tired [Edited: "[Edited: "Language"]. It's embarrassing.
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Customer Service
Slow internet
We need new box for internet. Mine is super slow , My bill is way too much and I need it to be fixed. I pay 263 for internet and one tv
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Billing
@user_74plor we ask that you do not share private information on the public forums. We also do not have access to call recordings on this platform. Could you please send our team a direct message with your full name and full address? To send a direct
Xfinity Scam
I am following up on ticket [Edited: "Personal Information"]. I have not yet received my compensation for what Xfinity's lack of accountability. Xfinity was aware of a scam and did not warn or notify customers in any form. I was taken for $960.00 and want to be compensated for that scam as Xfinity k
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Comcast email
my Comcast email is not receiving nor sending since AM March 5, 2026. Neither on my iphone or PC.
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That doesn’t address the issue of the web based remote CONSTANTLY timing out forcing me to CONSTANTLY go through verification process. I have to use the web remote as my parent who has Alzheimer’s disease constantly misplaces it! Not to mention when
Can you bring back remote app
It has been over a year and the web base remote is still horrible! You can’t set a recording from it if you are at work, buttons are touch sensitive (meaning sometimes it doesn’t record what you touch) and it CONSTANTLY TIMES OUT! I have to keep logging in and going through the verification process
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@user_xtve39 You should not be asked for a credit card to get into email. Go here to retrieve your email; https://connect.xfinity.com/
My email
Cant get in my email and am promoted to re install app. When I do that Im asked to give a credit catd just to verify who I am. I dont want to do that. I uninstalled the app
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A place to compliment an a Xfinity technician
Marco arrived exactly at the time specified for our appointment. He was so experienced, patient and courteous as he resolved a number of issues that we were incapable of doing. His appointment took one hour as our router was not connecting to our Internet and our TV and all other connections were do
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Xfinity Compliments
@user_1ynu0t Thank you for reaching out. Xfinity forum accounts cannot be permanently deleted because they are tied to your active Xfinity ID. However, you can stop using it, have it disabled due to inactivity, or, if a former customer, unlink the
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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I gave you the ticket number and all my conversations were recorded can’t you review the recordings to get all the details?
Xfinity Scam
I am following up on ticket [Edited: "Personal Information"]. I have not yet received my compensation for what Xfinity's lack of accountability. Xfinity was aware of a scam and did not warn or notify customers in any form. I was taken for $960.00 and want to be compensated for that scam as Xfinity k
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I don't think it accepts emails because it is only used to send alerts. It's from my brokerage company - the address is [Edited: "Personal Information]. It is still doing it... I got another one 4 minutes ago and it went straight to spam even
Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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Thank you for your help Raul.
Relocate utility line
We are planning an addition to our house and trying to schedule a technician to visit and discuss moving or burying our cable line.
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Cancel service
Hello, I have moved to a new place that comes with WiFi, I want to cancel my service.
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Customer Service
Thank you for clarifying those details, @sac16. It is definitely unusual for messages you manually moved to the inbox to immediately go back to the spam folder. I don't think I've encountered that one before. Out of curiosity, are you able to send me
Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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Thanks. It is fixed!!!
Cannot access email
We are former xfinity users who kept our comcast emails. All has worked well for over a year and we could access both of the email accounts We had with comcast addresses. Today we were unable yo access either a count through our Samsung email app on our phones, it kept asking for password, but would
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Thank you for your update and the opportunity to try to help out. I'm sorry that we were not able to correct it for us.
port forwarding disappears everyday
Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.
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Good morning @user_8pllq3, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues with the internet speed and the billing, but you have come to the right place for assistance wi
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Slow internet
We need new box for internet. Mine is super slow , My bill is way too much and I need it to be fixed. I pay 263 for internet and one tv
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