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Increase in internet bill
The last two months I noticed an increase in my internet bill. A 30.00 dollar increase why the increase?
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Customer Service
@Howardc2 I'm experiencing this exact problem. This IMHO should not be occurring. So, what changed in the software that we now have this problem. Howard Clear your cookies and cache Sign out of your account Close your browser Reopen
Why does my "Compose" feature in email,,,, NOT WORK???????
Clicking on my "Compose" button gets NO RESPONSE!!
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Hey there CellarMonkey we saw updates on the escalated ticket we'd submitted for you - have you been in contact with our advanced team, and are things working better now?
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Take a number from someone else account
i am trying to take my number from my parents account and add it to my own
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Devices
I did not have this issue yesterday before I updated the xfinity steam app on my fire stick. Now after the update I'm asked about my location which hasn't changed. What gives?
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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XB 10 Gateway
When I signed up for Xfinity in, I was told I would receive a Gareway that supports Wifi 7. When my X-Gig plan was installed, i received an XB 7 which supports Wifi 6. When will I get the XB 10 that will support the promised Wifi7?
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Customer Service
Technician no shows two days in a row.
I lost internet on Wednesday Sep 16th had a technician scheduled to come on the 17th, got a text saying they arrived and no one was outside then a following text saying no one answered and the appointment was cancelled so I had it rescheduled for the today the 18th, same thing happened again and I w
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Your Home Network
Request for Review of Accidental International Roaming Charges
Hello Xfinity Mobile Support, I’m reaching out regarding the international data roaming charges that were recently added to my line. I was not aware that my Xfinity line was using international roaming data. Before traveling, I purchased a third-party travel eSIM through Holafly specifically so that
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Billing
Received incorrect tv box replacement
I was told I would be sent a replacement X1 tv box to allow me to use multiview. Was hoping to speak with live agent to get resolved
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Customer Service
Moved here for assistance.
I need to cancel my internet service
I am requesting the immediate cancellation of my Xfinity Internet service. The Xfinity app and website are not allowing me to cancel my service online. Instead, I am being required to schedule a callback. I do not want to schedule a callback. Please process my cancellation through this written reque
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Moved here for assistance.
Service interruption and unnecessary expense
On Thursday September 10 Xfinity came to my neighbors address at [Edited: "Personal Information"] to fix their cable line. As they were working on my neighbors house our own internet went out. I discovered that our cable line was not even connected at the box, and that the cable appeared to have bee
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@user_aabb64 Thanks for sharing those details. It sounds like you've already done quite a bit of troubleshooting and suspect the issue may be related to how RCS is provisioned on the line rather than a device setting. We can certainly take a closer l
Cannot get groups texts from Androids/RCS waiting for activation
Please check the features list on my eSIM profile line for Feature ID 90393 or an 'RCS Block'. If it is there, please remove it and force a 'Sync to Switch' to re-provision my RCS capability.
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customer service email
Very complicated billing issue, I have spoken with several reps at 800-comcast, chatted with someone and have gone to the store twice. nothing gets resolved.
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Devices
Afrie122 Are you a current Xfinity Internet member, and Xfinity Mobile?
Access Denied when accessing a xfinitywifi hotspot
I am getting the following message on my apple devices, on more than one apple device. Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.e4560e17.1788900412.9c67cc8 https://errors.edgesuite.net/18.e4560e17.1788900412.9c67cc8 Here is a sc
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Thank you, that is very kind. Hopefully your week was peaceful while being busy.Basically, we would need to look at other plans to try and get one that matches what is available, that may require a ticket as anything we have access to would not be at
XB10 stuck at 100 Mbps upload on 1Gb Symmetrical Plan (Likely Provisioning/Bootfile Issue)
Hello! I'm currently subscribed to Xfinity's 1 gig symmetrical service, and the Xfinity Plan Builder for my account shows 1 Gig download / 1 Gig upload as my current plan. I recently switched from an XB8 to the new XB10 gateway. However, my actual upload speed is still hard-capped around 100–110 Mbp
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That's fantastic news, 84lion! To benefit other customers that may run into the same issue in the future, were there any steps that you took on your end that helped resolve the issue?
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Phone number transfer
Try to transfer my phone number to iPhone to iPhone and will not transfer my phone number
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Devices
Hello @tj10111, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message wit
Verizon Land Line number not ported after 2 weeks after ordering Xfinity Voice
We are having an issue with getting the Xfinity Voice enabled with an old Verizon landline number. When the order was placed the WRONG Verizon phone number was entered - I spent 90 minutes getting bounced from person to person to get it corrected. They did promise it was fixed at the end and went th
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I missed the last Giants game because of the c connection problem between Xfinity's bundled AppleTV/StreamSaver and Ape TV. HOW CAN COMCAST/INFINITY NOT A UICKLY REDOLVE THIS ISSUE WITH APPLE? I fear I will miss tonight's Giants/Dodgers Game f
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Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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