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@XfinityPeterH thanks for your response, but based on what you said I wonder if you read my message. I said I have already taken all the steps you mentioned. I can ply on the paramount+ app on both my tablet and my smart TV with no problems. THE PR
Paramount+ error code 3205
Get error code 3205 when watching S1E2 of Lioness. Have restarted gateway, set-top box, updated TV and app, cleared cache. Other paramount+ shows run fine with no error codes. Lioness runs fine on tablet app and paramount app on our LG TV. Only get error code when accessing thru xfinity. Have read o
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user_sec3yt Thank you for reaching out to us here to let us know about the issue you are experiencing with your pre-paid Mastercard. Have you gone to xfinity.myprepaidcenter.com and activated the card already?
Xfinity incentive prepaid mastercsfd
Hi! The virtual Mastercard I received from Xfinity isn’t working.
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user_0qqdsl Here are some things you can try to help:Reboot everything: gateway, X1 set-top box, TVUpdate both the X1 set-top firmware and Paramount+ appClear cache: on X1, possibly reinstall the Paramount+ channelCheck network stability: ensure cons
Paramount+ error code 3205
Get error code 3205 when watching S1E2 of Lioness. Have restarted gateway, set-top box, updated TV and app, cleared cache. Other paramount+ shows run fine with no error codes. Lioness runs fine on tablet app and paramount app on our LG TV. Only get error code when accessing thru xfinity. Have read o
Question
Hello, @user_o1e8ph thank you for reaching out over Xfinity Forums. I completely understand the frustration with the port in delay on the line, and wanted to see if you were able to get this resolved. Please follow up at your convenience, if you stil
porting number from google fi
I have been trying for many weeks now to port my number form google fi. Two of my numbers ported fine but one is stuck. Spent countless hours with xfinity support agent on chat. Also went to the physical office multiple times. Every time they do the same drill, asking account number, transfer pin, 4
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@kam518 I would be more than happy to review your account to see if the new X Class service is available in the area. Let's continue our conversation via DM.
Why is it taking so long to upgrade to Docsis 4.0?
I’m wondering why X class Internet is taking forever to be upgraded in the Seattle-Tacoma? I live in Buckley WA about 25 miles east of Tacoma and they still have not upgraded our nodes to Docsis 4.0. I feel Xfinity is dragging their feet getting upgrades done. It’s been a year and half since they de
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user_1qu8u3 Hello and thank you for reaching out via our Xfinity Community Forums. Have you had a chance to make sure you are on your home network and not a hotspot?
MS NOW
I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.
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user_g9v6jr thank you for using the Xfinity Community Forums page to reach out regarding your options to reclaim a deposit. Can you send over a direct message with your full name and complete service address for us to take a closer look at your accou
Refund of 100$ deposit
Hi, I closed my Xfinity account on May 4 and returned the equipment. I had paid a $100 deposit when I opened the account, and the store employee told me the money would be refunded to my card. I still haven’t received the refund. Could you please check why and when I will get it?
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Xfinity incentive prepaid mastercsfd
Hi! The virtual Mastercard I received from Xfinity isn’t working.
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Customer Service
Routing Issue
I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from
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Your Home Network
How do I get my $100 deposit back ?
Refund of 100$ deposit
Hi, I closed my Xfinity account on May 4 and returned the equipment. I had paid a $100 deposit when I opened the account, and the store employee told me the money would be refunded to my card. I still haven’t received the refund. Could you please check why and when I will get it?
Question
Hi there, @user_t999ln! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble watching football. Were you still having this problem after you posted?
I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?
I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?
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Deactivate voicemail feature on landline
Please provide instructions on how to permanently deactivate voicemail feature on landline
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Home Phone Features
Hi there, @user_qyzdmz! While I don't have any details on why this is occurring, We do have a workaround. If you open up the HBO MAX app on X1 and navigate to the episode, you should be able to play it as normal. Sorry for the inconvenience!
The Pitt S2 E1 on being selected via Comcast Cable TV box is playing a podcast about the episode rather than the actual show episode
HBO MAX notified me Season 2 of The Pitt is now available. Friday 09-Jan-2026 I selected episode 1 of season 2 via my Comcast TV box. Rather than playing the actual episode it instead began playing a podcast about the show (with spoilers). Note that Comcast TV box in addition to listing "The Pitt" w
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@user_96239h, thanks so much for allowing us to assist you with your cancellation. We are sorry to lose you as a customer, but we hope that you will consider us again in the future.
XfinityAngie
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14 hours ago
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Cancel Service
Please cancel my service.
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