Xfinity Community Forum

Fantasy football requires RED ZONE . This is very important. I will pay extra.

VAIN

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7 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Please help to get my password changed on my comcast account so I can finally login to migrated yahoo account.

Harmony1971

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7 hours ago

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U

Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

Thank you again @user_c03279 for reaching out to us on the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you

XfinityJeff

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7 hours ago

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Unable to activate peacock reward

I’m trying to activate the peacock offer I redeemed when I look in my redeemed offers in my rewards I click on peacock and takes me to a Xfinity stream store when I get there it say I have no active subscriptions I spoke with a agent who created a ticket and sent me a email with link to set it up an

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Not Eligible

Hello I am trying to redeem my peacock premium for employees. I have been an employee for 10 years but when I try to use it it tells me that I am not eligible. How can I get this resolved or who do I need to reach out to?

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Customer Service

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J

How do I get my password for IMAP?

How do I retrieve my password for the IMAP account comcast [Title Edit: "Personal Information"]

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Email

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Trying to get into email [Edited: "Personal Information"] ... [Title Edit: "Personal Information" Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete descriptio

BruceW

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7 hours ago

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U

Trying to get to email

Trying to get into email [Edited: "Personal Information"] [Title Edit: "Personal Information"

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U

Hazardous low-hanging / unmaintained cable line in backyard (Blocking electrical upgrade)

Hello, I need an Official Employee to help me escalate the removal of an old, unmaintained Xfinity cable line hanging low in my backyard. Because the wire is sagging and unmaintained, it is currently posing a safety hazard and completely blocking a critical, scheduled home electrical upgrade. I alre

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Customer Service

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U

Been having the same problem ever since I got an Xfinity gateway. I honestly don't know what to do it's very frustrating

user_s1tsrr

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7 hours ago

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U

My modem keeps restarting itself

My modem keeps restarting itself multiple times a day. I have tried to get in touch with customer service but no luck. I have tried to make an appointment with tech but no luck. The AI customer service just keeps troubleshooting my modem and that’s it. Won’t let me speak to anyone or do anything els

Question

Hi there, @chokwu Thanks for reaching out to us on the Forums! I understand that you do need a line moved to a different place in your yard. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official

XfinityRichard

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7 hours ago

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C

Request for Relocation of Exterior Cable Crossing Property Line

I am writing to request assistance with a physical cable line that is currently crossing over my private property. I am a resident of San Francisco, and I am currently in the process of renovating my backyard. During the planning phase, I discovered that an existing Xfinity cable line is routed acro

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@user_9m6r9z Do you have any type of Ad blocker on the device that you are using? Have you tried, using Incognito/Private Window?

XfinityRichard

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8 hours ago

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Cancel service

I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?

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Remove a charge from my bill

I agreed to have a charge put on my bill for faster internet with the understanding I could remove it I now wish to remove it I have paid the bill covering the extra charges for this month

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Billing

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C

Request for Relocation of Exterior Cable Crossing Property Line

I am writing to request assistance with a physical cable line that is currently crossing over my private property. I am a resident of San Francisco, and I am currently in the process of renovating my backyard. During the planning phase, I discovered that an existing Xfinity cable line is routed acro

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Customer Service

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U

Doesn't work on Edge or Chrome (even after clearing cache, cookies, etc.). Oh well.

user_9m6r9z

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8 hours ago

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U

Cancel service

I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?

Question

Closing thread as it has the correct link to use for the Amazon Bookshelf.

XfinityMichaelC

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8 hours ago

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U

Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account

I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then aski

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Xfinity technician continue to come to my apartment with the wrong paint,like I enjoy them messing up my floor. I will continue to complain about the paint ripped off my wall until Xfinity do something right. Note: This comment was created from a mer

user_47yp2s

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8 hours ago

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U

Property damage to the paint on wall

To whom it may concern yesterday May 26 2026, a technician came to my apartment at [Edited: "Personal Information"] and tried to fix my internet issue and while he was working on my internet he pull the clear tape off my cable with and stripped the paint off my living room wall. After I told him he

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Here in Vancouver, WA, Last watched is working here this morning. Resetting the box or clearing the last watch does not fix the problem. Here I am more likely to have the problem in the last evening.

user_xl7bzj

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8 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

I do apologize, @user_9m6r9z for the trouble you are having trying to send us a DM. I would recommend trying to clear your cache and cookies, trying a different browser. Try logging off and then back on.

XfinityRichard

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8 hours ago

to the conversation:

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U

Cancel service

I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?

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U

I'm trying the but the "new message" icon doesn't work. Any idea why? (I'm signed in and am going to the Direct Message page first. I see the New Message icon. I can hover over it and see that it's for starting a new message but nothing

user_9m6r9z

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8 hours ago

to the conversation:

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U

Cancel service

I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?

Question

user_d911bd We suggest going here (https://www.xfinity.com/support/articles/x1-system-refresh) and performing a System Refresh to see if it will resolve the issue you're having.

XfinityBenjaminM

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8 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Inquiry Regarding Unexpected Increase in Monthly Bill

I am writing to express my concern regarding a recent increase in my monthly bill. I noticed that my charges have gone up, but I do not recall receiving any formal notification or explanation about this change. As a long-time customer, I would appreciate clarification on: The reason for the price in

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Billing

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