Xfinity Community Forum

Hello, @user_787oed! Thanks for reaching out! You are at the right place for further assistance with your trade in. The credits can take 1-2 billing cycles to apply. We would like to check further to ensure the credits come through for the second dev

XfinityRay

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6 hours ago

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Xfinity has Stolen my Phone at This Point!!!!!!!

Hello, I am writing to file a formal complaint regarding my Xfinity Mobile trade-in experience. I traded in two iPhone 13 Pro Max devices, both in brand-new condition. Xfinity confirmed by email that both devices were received and approved in good condition on October 1st, and that trade-in credits

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Hi there, @user_n44zbb ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience this is causing you. Please be assured you reached the right person t

XfinityRichard

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6 hours ago

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Xfinity Mobile Cancelation Issues and Unauthorized Charges

I am very frustrated with Xfinity Mobile. I tried to take advantage of the free-line offer, but for some reason they activated two lines on my account. I couldn’t get either line to work with my phone, so I contacted them and asked to cancel. When I received the confirmation email, I noticed there w

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I believe the account is related to the fact that I had service with xfinity years ago but then moved. Xfinity recently became available in my area and I have a new account. I believe somehow my account got connected to my old account that I d

user_5tdb4t

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6 hours ago

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Account setup problem

I have been trying to put my gateway into bridge mode but when I try to access settings in the xfinity app it says loading and gets stuck there. When I try to get support. Is xfinity assistant or via voice line the system tells me I do not have internet service and can’t help me. I do have internet

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I appreciate those details; they are helpful for troubleshooting, @user_05qztq. Have you tried reaching out to Yahoo Support at https://welcome.yahoo.com/?

XfinityJeniece

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6 hours ago

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Direct Message icon

I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?

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Ultimate TV upgrade DC sports promotion

Hi -- I received the below email and upgraded my tv plan to the Ultimate so it included the Wizards and Cap games before the November 14 deadline. However, in reviewing the billing, it appears the discount was not applied. When I have talked to xfinity support via phone, they are not aware of any di

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Channels and Programming

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Hi there, @user_wrzaua ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your phone was lost. Please be assured you reached the right person to assist you.

XfinityRichard

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6 hours ago

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FedEx lost my package with my phone

FedEx lost my package with my phone inside. I filed a lost package claim and FedEx sent me an email back confirming they're unable to locate the package which means it's lost. There's a ticket in your this but trying to find an email address to forward the email from FedEx to hasn't worked since the

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yes, I have reviewed every website I can access. However, I seem to be in a "limbo" where my account hasn't been successfully migrated, and Yahoo won't accept my credentials, and xfinity (store associate and support call center) tell me they can't he

user_05qztq

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6 hours ago

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Direct Message icon

I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?

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Hello user_6t7xgk it's been a few days since we've talked, but we did have some updates and RFI's from our network team. Please reach out at your earliest convenience, and we'll fill you in. To send a direct message [private message]:

XfinityAlfonso

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6 hours ago

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destiny 2 cabbage error.

Looking for some network gurus. A few weeks ago i started getting the "cabbage" error code on destiny 2 when trying to load into an instance. Have never had an issue in the past few years of having my current setup. The error code states as follows, "Error code CABBAGE may occur when router settings

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Hi there, @user_968647 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you have not received any calls back from the tickets that were created. Please be

XfinityRichard

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6 hours ago

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Order issues

I need a supervisor to call me i have been told several tickets have been made and not received one phone call

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user_2y30kh Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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6 hours ago

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I want to speak to a live agent

regarding damage done to my property bill underground cable contractor, the way the new cable line $hooked up to the outside box and why my bill is $300 instead of what I was paying prior to the outage that occurred in my area due to transformer explosion that damaged cable lines in my neighbor. The

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@colorfulcygnet Thanks for adding a post. Once you start service, you can create your account online to manage everything. Follow the steps here https://www.xfinity.com/support/articles/create-xfinity-username to get started.

XfinityBenny

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7 hours ago

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manage plan won't load

I need to set up a new xFinity account. The xFinity app tells me "account not authorized" when I try to sign in, and that I need to be a paying member. I AM a paying member with an active plan, but when i try to visit the manage plan tab on the account page of the xFinity website, the page loads for

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Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)

Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat

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Customer Service

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Thank you for reaching out to us here. If you are still having issues with setting that up we would be happy to assist you from here. Are you setting up new service, or just a new modem?

XfinityJohnG

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7 hours ago

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Wifi not working

I’m trying to setup wifi but the light keeps flashing

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manage plan won't load

I need to set up a new xFinity account. The xFinity app tells me "account not authorized" when I try to sign in, and that I need to be a paying member. I AM a paying member with an active plan, but when i try to visit the manage plan tab on the account page of the xFinity website, the page loads for

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Customer Service

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Service cancelation

Hello. I recently bought Xfinity wifi just to find out tgat it does not work. There is a blinking orange light when plugged into the coax. My previous wifi provider, Quantum Fiber, had to install some sort of their own cables and manually plug it into my electricity box in my backyard. Im wondering

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Customer Service

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@user_gmp54j Did you try signing into the accounts using their user IDs and passwords? Start here------------- https://www.xfinity.com/email Click on the Signin link in the upper right corner of that landing page.

Latoque

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7 hours ago

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how do I get my comcast email

I have two comcast email accounts with critical email. How do I access them?

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Account setup problem

I have been trying to put my gateway into bridge mode but when I try to access settings in the xfinity app it says loading and gets stuck there. When I try to get support. Is xfinity assistant or via voice line the system tells me I do not have internet service and can’t help me. I do have internet

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Customer Service

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Thanks for that information, @user_05qztq. Have you already taken a look at this page for more information regarding that switch, https://www.xfinity.com/support/articles/yahoo-email-migration-overview? Once you have completed the migration, you will

XfinityJeniece

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7 hours ago

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Direct Message icon

I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?

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You need to post better information. How are you trying to access the email, and what happens when you try to sign into the account?

Latoque

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7 hours ago

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Email

Connect me to my email

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Call Comcast security. They handle any blocking issues----------------------- Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Latoque

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7 hours ago

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I can not email from my business account to my Comcast.net account

Whenever I try to send an email from my business account to an @comcast.net email account I get a bounce and my email is not delivered. The error message is below. It appears a spam filter of some sort is blocking the emails from being delivered. Please advise how to correct this. Thanks! Craig erro

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