Xfinity Community Forum

I am having a similar problem. Email from a friend (in my address book) keeps going to my spam folder. I have marked the email as NOT SPAM over and over again, and new emails from him keep ending up in my spam folder.

jiehall

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14 hours ago

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Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

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Hello @user_k3t4ud thank you for reaching out on our community forum. Since you do already have active lines with Xfinity we would just transfer the lines over to your account. But these lines would not qualify for the free mobile line for a year as

XfinityAbby

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14 hours ago

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Trying to switch from a relative's plan to my own

I am currently under my mother in laws mobile plan with Xfinity. I want to get my own, and I have the deal for a free year. Me and my wife both have service through her. I want to switch, but I just want to see if I can still get the deal, or if there will be an issue. I tried doing it online and it

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Connecting only in one room

Hello, my internet is only connecting in the living room, and I can't get it to connect in two other rooms. I don't want to be charged for a technician to help because I told them the first time that I would be using it somewhere else

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Your Home Network

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Outages

Why are there so many internet outages - 2 today for about 7 hours - in Gilman Illinois?

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Your Home Network

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Xfi Complete Removal

How do you remove the sudden $25 a month charge for XFi complete? The chat bot is spectacularly useless. My one and only experience with customer service was when I first signed up two years ago and it was a two hour absolute nightmare that I do not wish to repeat ever in the finite hours that I hav

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Billing

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Unable to see or download billing for last cycle

I am unable to view or download my Xfinity mobile bill for last cycle that ended on April 25th 2026. I have spent hours on calls and chat and even visited the store but no one can provide the bill. One agent said he can see it in other system but when he email, I am not receiving it. How the heck is

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Plan

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Same. I think it must have started a couple of weeks ago but I'm not positive.

user_sdbnfu

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14 hours ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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Canceling

Have to make post to dm=> here it is lol.

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Customer Service

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My TV won't connect with CBA and ABC. I get other channels but not those. I get a prompt that says they're working on it

I get a notice 'sorry we're having a problem with connecting and the it switches to another channel

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Channels and Programming

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Had same issue with Paramount in the past. Now Disney+ equally bad if not worse on big screen. Tried down grading resolution/data. Plays fine on computer albeit $12.99/mos thievery with commercials since promo ran out. Shame comcas

user_okltjr

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14 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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@user_by591w I’m sorry you’re running into that error right out of the box. That’s definitely frustrating, especially after trying those steps. I appreciate you giving the troubleshooting a shot first. The RDK-03013 error usually points to a signal o

XfinityDilary

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14 hours ago

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RDK-03013 Error on new TV Box setup

I've been getting error code RDK-03013 on the cable box we recieved today. Repeated the steps provided, tightening the connection and restarting the box, multiple times to the same result. I would like to direct message a human to help me with this issue, as the AI assistant suggesting to charge and

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Unreal cables

My service has been telling me for over a year that I'm not online multiple times a day I went outside and did some smoothies and this is absolutely ridiculous. Xfinity Service man says there's nothing he can do about it it's all up to my apartment manager how can this be? [Link Removed: "Personal I

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Your Home Network

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@csigrissom, you are eligible for one late fee credit when enrolling in automatic payments, as part of our late fee credit offer.

XfinityAbel

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15 hours ago

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late fees

For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately

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@user_19ae85 Thanks for being part of the Xfinity family. I would be more than happy to assist you and take a look at your plans. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.

XfinityCarolyn

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15 hours ago

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Xfinity hates loyalty

Loyal Xfinity customer of 5+ years. New customers are getting more benefits than I do. New customer gets Peacock and Disney+Hulu included plus 1gig internet at $60 autopay. I get $75 same speed monthly and no Disney+Hulu. Peacock included in my Walmart+. Why are loyal customers not getting the same?

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@user_19ae85 Loyal Xfinity customer of 5+ years. New customers are getting more benefits than I do. New customer gets Peacock and Disney+Hulu included plus 1gig internet at $60 autopay. I get $75 same speed monthly and no Disney+Hulu. Peacock inclu

Again

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15 hours ago

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Xfinity hates loyalty

Loyal Xfinity customer of 5+ years. New customers are getting more benefits than I do. New customer gets Peacock and Disney+Hulu included plus 1gig internet at $60 autopay. I get $75 same speed monthly and no Disney+Hulu. Peacock included in my Walmart+. Why are loyal customers not getting the same?

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Thank you for reaching out here. I will be happy to look into that line issue from here for you. Can you send me a direct message with the full name and complete address for that service? To send a direct message. • Click "Sign In" if necessary

XfinityJohnG

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15 hours ago

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Need Coax Wiring

I need a crew that can fish my coax line because I don’t have an outlet inside my home. They’ve sent multiple technicians who can’t seem to locate the coax line and all of them have stated that I need new underground wiring I need help because it’s been very frustrating chatting with agents and they

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Will Xfinity credit any of the late fees back to my account?

csigrissom

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15 hours ago

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late fees

For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately

Question

I have tried to send a direct message but keep getting error messages stating that it could not send.

csigrissom

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15 hours ago

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Peacock

If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is

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I have previously asked about this and complained to the Better Business Bureau and FCC about this and the only solution offered was to downgrade my internet speed because the in the employee's opinion it is too much speed and the employee thinks tha

csigrissom

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15 hours ago

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Peacock

If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is

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Hi there user_60idwd, thanks for taking time to reach out here on the community forums! It's never a good time having to reboot equipment, so I apologize. The quickest way to receive a credit for a service interruption is by requesting a credit from

XfinitySean

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15 hours ago

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Credit for outage

I would like a credit for the outage in my neighborhood today. Took all of my equipment offline and now I'm having to reset everything

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