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Questions About Switching from AT&T to Xfinity Mobile
Hi, I'm an existing Xfinity Internet customer, and I'm considering transferring my AT&T phone number to Xfinity Mobile Select. I'm currently using AT&T Unlimited Starter SL and paying about $65 per month including taxes. I'm happy with its coverage in the US and especially its international roaming
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Billing
Request for Existing Customer Internet Promotions
Hi, I'm currently paying $110/month for my 1200 Mbps internet plan, but I don't need that much speed. I checked the available plans in my account, and the 500 Mbps plan is listed at $85/month. However, I've noticed that Xfinity offers lower promotional prices to new customers. As an existing custome
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Billing
Xfinity says my wife's phone is unlocked but it is not
Spent over 30 min in the phone to have the representative tell me the phone is unlocked but it is not.
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Network
Thanks or providing that screenshot! It sounds as though there may be a payment restriction in place on your account. We can take a look on our end to confirm! Please send us a direct message with your full name, name on the account (if different), a
Automatic payment declined
I need help with my automatic payment, its not letting me pay with credit card and its telling to pay in store.
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Yes, but there is still no solution. We want an outcome not just to be appeased. We appreciate knowing our inquiry was at least recorded and read.
Minnesota wild
As a 25 year user of Comcast’s, I am very upset that we do not have Minnesota Wild hockey. Last year we had to upgrade to get access and pay an additional $20 per month for premium. As premium users, we should have access. We have about had it with the continual increases and negotiations that affec
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You'll need to make a payment in person, Please visit an Xfinity Store near you.
Automatic payment declined
I need help with my automatic payment, its not letting me pay with credit card and its telling to pay in store.
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You'll need to make a payment in person, Please visit an Xfinity Store near you.
Automatic payment declined
I need help with my automatic payment, its not letting me pay with credit card and its telling to pay in store.
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Multiview not working
There are more than four games currently playing, have the sports package and channels, but multiview is not working.
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Channels and Programming
Hello user_e0b6e9, thank you for taking the time to post here in our Xfinity Community forum. We are happy you're here, and happy to help. Traditionally, the timeframe from order to delivery is within 3 business days. Weekends can put a lag on that,
Shipping info
I ordered a Xfinity gateway modem and was wondering how long do it usually take to begin shipping.
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Delivered too soon
I set up new service for Internet at the house. I’m moving into In a week, but I don’t live there and it was already delivered
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Customer Service
Hello @fayt, and thank you for reaching out! I understand how frustrating it can be when you’ve already tried several troubleshooting steps and are still looking for help. Are you still needing assistance with your connection? If so, we’d
why am I the only person in my area with an outage
As the title says. The past couple days they've been doing work to "improve" the network in the area. Several hours ago I got a text that the work was completed. Everything seemed fine for a while, then all of the sudden my Internet went out, while all my neighbors is fine. The Xfinity assistant is
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Hi there @user_e5i5h0, we're not seeing your Direct Message. Please follow the steps above to send a direct message.
Migration of old Mobile account into new (issues)
So I had internet and mobile through Xfinity for like 4 years. I had a promo offer with a different internet provider for free due to being a disabled vetran that also included a free line of service. I changed to their internet and took my mobile line over to them as well for the 6 month promo peri
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I am having a similar issue. Two days ago casting stopped working from my Samsung phone to my Vizio TV using Xfinity Stream. I can csst from other apps to my TV however not from the Xfinity Stream app. Prior to two days ago, everything was fine.
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
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@XfinityThomasA Rather than wasting everyone's time with your above "account tier review" suggestion, can you tell us if you offer the ultimate tier of programs minus the sports teams (Twins, Wild, Timberwolves, and Lynx) at a reduced rate? If not,
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Hello user_upl8eg, thank you for taking the time to post here in our Xfinity Community forum. We are happy you're here, and happy to help. I understand you are frustrated by the credit check result due to having a freeze on your credit. I got this po
Does anyone know how to reset DPP???
I am new mobile customer looking to upgrade my device. My credit report was frozen when the soft credit check was ran, leaving my DPP limit at $0. I need a specialist to manually recalculate my internal credit tier and reset my Financing Limit (DPP Cap). I cannot seem to get any customer service age
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Change of Primary User due to death
I have sent in the death certificate as well as a picture of my driver's license to facillitate the change in primary user for the account in the name of [Edited: "Personal Information"]. I am still waiting for notice that I can now pay my bill as the primary user.
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Customer Service
Hello vipey7, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and we are here to help. May I ask, are you using your TV, or are you using a TV box?
Constant freezing
Every time I use any streaming service, I get constant freezing. The CW and ESPN+ are literally unwatchable. I pay almost $400/month for this awful service? I replaced an older tv with a Sansung Crystal HD tv, and that hasn't helped. Any suggestions?
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Hello, and thanks for stopping by the community forums, user_ylii7o! Can you tell us more about what service was meant to be free for a year? Most of our internet promotions do include 12 months of Xfinity Mobile Line for free, and if you originally
XfinitySean
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15 hours ago
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Emails about billing.
I signed on with Xfinity because I was told no payment for a year. Then I was told if I do NOT want wifi or automatic billing it would be around $60.00 a month starting in July 2027. [Edited: "Personal Information"]
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