Xfinity Community Forum

Go to LG Settings > Support > Software Update to ensure your TV is running the latest version.

MikeB39A

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13 hours ago

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Error code tvapp 00195

I am attempting to use the stream app on a new LG smart tv. I get the error code tvapp 00195.

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Unsurprisingly, I never heard back from a supervisor this morning. 9+ hours with me on the line while your front line reps try to identify the people behind the scenes to resolve this - and every time I can back I get told the last people didn’t do s

user_abmafk

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13 hours ago

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More than 9 hours with customer service- still not resolved

I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to

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This is the "official" position of Comcast...it's the reply to every complaint on this page. I'm looking for other service. Your representatives lied to me when I renewed by telling me there would be no price increases (the price increased aft

user_j9w5w7

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13 hours ago

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When are we getting NBC back??

How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW

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@user_63aa8x “Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the

XfinityKam

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14 hours ago

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Channel 4

This is getting ridiculous. When will you resume WNBC channel 4, on our channel lineup. You need to reimburse everyone for not getting the full cable lineup that we pay for. put WNBC back on…

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Unsurprisingly, I never heard back from a supervisor this morning. 9 + hours so far- I am done sitting on the phone for hours while first line people try to localize people on the backend to resolve this issue. It is a problem you created - you fix i

user_abmafk

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14 hours ago

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More than 9 hours with customer service- still not resolved

I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to

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user_p4qu1m Thanks again for reaching out! If you would like to send our team a direct message, you will need to be signed in to your Xfinity Community Forums account. To send a "Direct Message" message:• Click "Sign In" if n

XfinityMartyR

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14 hours ago

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I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.

Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa

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Good afternoon user_8q5jmo. I would be happy to look into this further for you. In addition to the NOW Internet, do you have any other Xfinity service with us at this time?

XfinityJon

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14 hours ago

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Messed up account

I have been with Comcast for years and am listed as a Diamond member. I currently have NOW internet but it is not recognized when I sign into my account to claim access to Peacock, it tells me I don’t have NOW service on the account. If I log into the NOW site it shows my service with the same accou

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@user_q0yszb Thank you for sharing your resolution. We're happy we were able to get this taken care of for you. We will work hard to serve you and all our members every day. Thank you again for your loyalty and business!

XfinityLinda

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14 hours ago

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Complaint regarding iPhone trade-in reimbursement, Ticket [Edited]

I have never received a credit for my iPhone 15 Pro Max trade-in. I contacted Xfinity Mobile in Oct 2025 to inquire about iPhone trade-in promotion. Xfinity Mobile representative said I would need an Xfinity Premium Unlimited mobile plan to take advantage of the promotion, so set one up for me. I ma

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@XfinityEmilyB Will Comcast be partially refunding customers who are paying Broadcast TV Fees ($42.70) every month. Why punish customers to pay for something that they are receiving.

user_jppr0k

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14 hours ago

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Loss of ABC network due to contract

We are aware that there are contract negotiations going on with Scripps. However, it seems to be out of standstill for too long. It’s always been a public accessible station. I understand that other parts of the country aren’t having this problem. It seems like there needs to be something else done

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Messed up account

I have been with Comcast for years and am listed as a Diamond member. I currently have NOW internet but it is not recognized when I sign into my account to claim access to Peacock, it tells me I don’t have NOW service on the account. If I log into the NOW site it shows my service with the same accou

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Sign-In and Account Management

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@XfinityChristy My email account has been mysteriously deleted and online support no longer answers.

user_wxyfpi

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14 hours ago

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Looping - Cannot access email

I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen". I see many have gone through this before, with various methods of corrections. Here is what I have done thus far - cleared browser cache, changed password, 2 different veri

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I already replied that I do not have a direct messaging icon when I sign into my account so I do not have an answer to my question.

user_p4qu1m

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14 hours ago

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I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.

Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa

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Email

I’ve lost access to my Comcast emails. How do I be able to get them back

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Email

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Emails

I have contacted xfinity assistant and xfinity my email account has been empty for 3 days where are my emails

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Email

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thednbselecta Hi there! Is this still ongoing? If so we are here happy to help and work together on this!

XfinityJorge

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14 hours ago

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IMAP email issues

I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha

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Hey there, user_b4nec8! Thanks for posting on our XFINITY Community forum regarding the suspicious call you received. You may report this call to our Customer Security Assurance team at 888-565-4329 (8 a.m. - Midnight EST, 7 days a week) or fill out

XfinityNatalie

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14 hours ago

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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Hey there, @user_954040! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. That is a great question, after you cancel services with us, you will receive the prorated credit for the days that were billed within the b

XfinityAdrienne

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14 hours ago

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Bill credit after canceling

My bill was paid on April 8 for $191.06. I cancelled service on April 10 and it was effective that day as I return the equipment. Shouldn't I be getting a refund?

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@user_afbba8 I get to it by saying espn unlimited into my voice remote. I also have an account on regular ESPN.com where I am signed in. Try that if you can

skintime

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14 hours ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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Bill credit after canceling

My bill was paid on April 8 for $191.06. I cancelled service on April 10 and it was effective that day as I return the equipment. Shouldn't I be getting a refund?

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Billing

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test 3 Note: This comment was created from a merged conversation originally titled test 3

XfinityJK

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14 hours ago

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test

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