Xfinity Community Forum

Good morning @user_urpitp, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with this line. Is this a line that has been over your garage and is now low ha

XfinityJeff

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11 hours ago

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Trespassing

You are trespassing with your line running over my garage remove the immediately. DTE has been notified that they do not hold an aireal easement or ground.

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Connecting xumo to Wi-Fi

When I enter my password, And select continue I keep getting an error message that says something went wrong. Please try again. I know that my Wi-Fi is working and that is the correct login

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Customer Service

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Hello @user_6gvwx4, thank you for taking the time to leave a post. Sorry to hear that you're considering disconnecting your Xfinity Internet service. We would hate to lose you as a valued customer. If there is anything we can do to improve your exper

XfinityMarshante

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11 hours ago

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Set cancellation date for current internet service

I want to set up a canncelsrion date of my Xfinity service. How can do I do that? There is not a cancel button I can find. thanks

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Trespassing

You are trespassing with your line running over my garage remove the immediately. DTE has been notified that they do not hold an aireal easement or ground.

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Customer Service

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Yeah it doesn’t show. You have to call and they’ll give you a code

user_javckb

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12 hours ago

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Call of duty beta code

My call of duty beta code disappeared after I clicked on it

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Set cancellation date for current internet service

I want to set up a canncelsrion date of my Xfinity service. How can do I do that? There is not a cancel button I can find. thanks

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Customer Service

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@user_8fz3k4 Thank you for dropping into our Xfinity Community Forums. Has a ticket been opened to have this looked into? Are you still seeing an issue after trying some helpful steps in this thread?

XfinityJanelle

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12 hours ago

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RCS waiting for activation issue on iPhone and Xfinity Mobile

I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin

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Community Best Answer

@Pharrell Hello and thank you for taking the time to reach out to us here on our Xfintiy Forums. We are no longer able to set payment arrangements for our customers. If the account is eligible for a payment arrangement you will see the option availab

XfinityBillie

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12 hours ago

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i need help with my bill

my bill is 500 past due and my services will be shut off tommorrow can you extend to thursday cuz my mom gets paid that day and her name is on the bill shes 75 or another payment plan.

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jason_987 Hello and thank you for reaching out via our Xfinity Community Forums. Thank you for taking the time to share these details. I can understand how frustrating it would be to have a technician identify the issue, and it has not been resolved

XfinityChristy

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12 hours ago

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Wiring work order disappeared after missed Aug. 19 installation

My Xfinity Internet went out on August 10, and I called Comcast that day. A Comcast technician came to my apartment on August 14. He measured the signal at the wall and tested the modem. He told me that the modem was fine, but the incoming wiring/line to my apartment was bad and a new line would hav

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Community Best Answer

Closed

i need help with my bill

my bill is 500 past due and my services will be shut off tommorrow can you extend to thursday cuz my mom gets paid that day and her name is on the bill shes 75 or another payment plan.

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Billing

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Wiring work order disappeared after missed Aug. 19 installation

My Xfinity Internet went out on August 10, and I called Comcast that day. A Comcast technician came to my apartment on August 14. He measured the signal at the wall and tested the modem. He told me that the modem was fine, but the incoming wiring/line to my apartment was bad and a new line would hav

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Customer Service

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Good morning @skintime, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue you are having with ESPN unlimited, but you have come to the right place for assistance with this

XfinityJeff

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12 hours ago

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ESPN Unlimited

Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop

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Hello @user_0i1etu, thank you for taking the time to leave a post. Sorry to hear about the experience you've had with your Xfinity Mobile payment arrangement. I can certainly understand how frustrating and disappointing this must be, especially after

XfinityMarshante

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12 hours ago

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Xfinity mobile payment arrangement

On August 13th I called customer service and asked if I was eligible for flexible payments. They changed my plan, made my bill more manageable, I was told that I was approved for 12 payments of around $44. They even emailed a copy of my payment schedule. Well ,6 days later, on August 19th, the arran

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Xfinity mobile payment arrangement

On August 13th I called customer service and asked if I was eligible for flexible payments. They changed my plan, made my bill more manageable, I was told that I was approved for 12 payments of around $44. They even emailed a copy of my payment schedule. Well ,6 days later, on August 19th, the arran

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Customer Service

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my modem is out of date

I have a Technicolor CGM4331COM, XB7-1. My device info page says The Xfinity Gateway you currently have is out of date. Short question, do I need a new one? If so how do I get it? Reason for the question: I spent a good deal of Saturday, 22 Aug trying to get internet back working through the system

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Customer Service

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lewzinit1 That would for sure do it! Thank you for the update and letting us know. How is everything now?

XfinityPeterH

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12 hours ago

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in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.

Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.

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My neighbor's lines were back feeding into mine. The Tech put filters on their lines at the street connection box to prevent it from back feeding into my house.

lewzinit1

replied

12 hours ago

to the conversation:

in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.

Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.

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user_es353w Thanks for reaching out about your recent experience trying to get your services restored. That certainly isn't a pleasant experience you have been having, and we certainly want to get services restored as quickly as possible. We would be

XfinityEricB

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12 hours ago

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Abysmal Customer Service

On Thursday, August 20th, I called Xfinity to inform them my Internet was out. After dealing with the frustrating AI and prolonged wait times, I finally was set up for an appointment at 8AM on Friday, August 21st. The technician came but regretted to inform me the issue was outside my property and a

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Abysmal Customer Service

On Thursday, August 20th, I called Xfinity to inform them my Internet was out. After dealing with the frustrating AI and prolonged wait times, I finally was set up for an appointment at 8AM on Friday, August 21st. The technician came but regretted to inform me the issue was outside my property and a

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Customer Service

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Stream app not displaying local Boston Channels 4, 5, 10

The stream app has been inconsistent at best for the past year not showing local channels 4 WBZ, 5 WCVB, 10 NECN. I’ve had to consistently clear the cache, sign out and sign in and reinstall the app in order for these channels to show up. But today non of those actions results in the local channels

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Xfinity Stream Website

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