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Disruption to service over a week after “planned service update in neighborhood”
I have been experiencing service connectivity issues for over a week since we got a “scheduled planned maintenance update” over a week ago. We have had 3 technicians, 1 new modem and still having the same issues. I have been on countless calls with customer service any without reliable internet serv
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Customer Service
@EG thanks. I will be doing this at my daughter's house, I have user/pw access to her modem web page and router user/pw, but don't have her Comcast acct user/pw. I can get that if needed. But to be sure I understand, it sounds like I don't need anyth
Modem lost OFDMA Channel!
We had some pretty bad storms 2 days ago in the Maryland area. My Comcast network and Netgear CM3000 have fared fine. But today, I checked on a (Comcast) neighbor's modem stats (also a CM3000 modem), and I saw something strange - they have lost their OFDMA upstream channel! Their plan speeds are eit
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user_x9qesw Hi there! Thanks for using our Forums and letting us know about the connection issues you are having. We are here to help and get this working properly. Can you send us over a DM with your complete name and address?To send a "direct messa
WiFi
No WiFi even though app shows no outage have accessed app repeatedly but no service for 4 days
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It's my pleasure ! Resetting it to defaults should not cause it to lose its provisioning with the system. Just reset it while it is plugged in and then let it do its thing. It should re-sync in five to fifteen minutes or so.
Modem lost OFDMA Channel!
We had some pretty bad storms 2 days ago in the Maryland area. My Comcast network and Netgear CM3000 have fared fine. But today, I checked on a (Comcast) neighbor's modem stats (also a CM3000 modem), and I saw something strange - they have lost their OFDMA upstream channel! Their plan speeds are eit
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Replacement debit card
My debit card expired with still funds on it and I need a replacement please
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Customer Service
user_fn8h81 Thank you for the feedback and the post. Our team is limited for what we can do on mobile accounts but we can still take a look and if needed perhaps open another ticket for you. Please feel free to send us a DM with your full name and co
Refusing to add insurance
Our household is a long-standing customer across multiple lines of business with you — including mobile, internet, and cable — and this experience has called into question that loyalty. On December 22, we received an upgraded phone for my husband’s line. On January 9, well within your stated 30-day
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user_kazfsw If your Smart TV does not have access to the Xfinity Stream app you would need to use our TV boxes. We do have wireless 4K TV boxes that may work for your setup.
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Valorant High spikes Ping
Hi does anyone know if it’s possible to request a re-route as my ping has been spiking from 29-200ms at a consistent rate and I was forced to submit a ticket on how bad it was and most of the riot employees told me to request for a re-route to my isp and see if it’s possible to get a static Ip addre
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I'm accessing Peacock from the Xumo box.
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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Thanks @EG!Hi there @user_uzjvhd. I'd be happy to go over your billing with you and answer any questions you may have. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" (
Billing
I was in a xfinity store and the told I was paying 80 for channels I didn't know it had them remove it and they told me my bill will only be 60 and asked the xfinity assistant what my next bill would be and it said it going to be 82.10
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Xfinity Internet Plan
Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.
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Diamond Member (30 Years) - Requesting Plan Review & Loyalty Offer Alignment
Hello, I am a Diamond Tier member and have been a customer since March 5, 1996. I am looking to streamline my services, specifically regarding a move to the 2026 'All-In' Gigabit promotional rate, removing a secondary voice line, and ensuring my Diamond loyalty benefits (XB8 Gateway and Peacock Prem
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Billing
Thanks @EG . You've been around helping me and others for a long time! Greatly appreciated. If I need to reset to defaults, just plug it in and go through activation in the app like it' a brand new modem being put online?
Modem lost OFDMA Channel!
We had some pretty bad storms 2 days ago in the Maryland area. My Comcast network and Netgear CM3000 have fared fine. But today, I checked on a (Comcast) neighbor's modem stats (also a CM3000 modem), and I saw something strange - they have lost their OFDMA upstream channel! Their plan speeds are eit
Question
WiFi
No WiFi even though app shows no outage have accessed app repeatedly but no service for 4 days
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Customer Service
Good Afternoon, @user_0b7odm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Just to ensure I am on the same page as you, are you looking to have a Visa Gift card that has expired replaced as there are fu
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Replacement debit card
My debit card expired with still funds on it and I need a replacement please
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