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Damage to sprinkler lines
Some sprinklers are not working since tv cable was buried.
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Customer Service
Rates
We been Xfinity customers for decades. Glo Fiber is offering us a rate of $65 a month guaranteed for 5 years for high speed internet (1.2 GBPs) and $100 gift card. Can you match their rates?
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Billing
Can you provide more detail on what you are seeing when you try to activate the subscription, and any additional steps you've tried already? Did you have a previous subscription with Peacock?
Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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Package delivered too early
I am moving into my new apt in 2 weeks and ordered a rental Internet package 1000mbps, and they said they delivered it to the front door but it is (1) too early as we haven't moved in yet and (2) we stopped by to check and the package is gone. How can I get a replacement, and will I be held financia
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Customer Service
Bunth Thank you for sharing the screenshot. We may need to submit a ticket for your account. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" ic
Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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Same issue. Probably a failed Xfinity AI upgrade attempt to protect its customers from forwarding spam. Same issue. Received message from golf club proshop with golf tournament results, as I have done for years without a hitch. Sent message to
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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Accepted Solution
user_57w64k Thank you very much for looping us in on this situation. To look into this further we would need to gather some account specific information in private. Could you please send our team a direct message with your full name and full address?
bill credit
I originally qualified for the $1,100 promotion, but due to Xfinity’s error, I had to place a new order after the promotion had dropped to $700. Multiple representatives acknowledged the mistake and promised an additional $400 bill credit to honor the original offer. Despite repeated calls, the prom
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user_xtc9z4 Thanks for reaching out for help with closing your account while out of country. We can certainly help with getting this completed for you. Can you send us a direct message with your full name, name of account holder (if different),
Need to cancel service from abroad
I am out of the country and need to permanently cancel my service as I have moved out of the state. I cannot make calls abroad and cannot figure out another way to cancel. Looking to Direct Message with an agent but can't find a link to do so.
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There is not a "help and more info" option to click under my Peacock plan. Only under the Netflix and Apple TV plans.
Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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@XfinityChristy wrote: "... For Android phones, it needs to be running Android 10 or newer. You can check that here: Check Xfinity app requirements ..." That information and the linked article is out of date. WAAAAYYY out of date. See https://f
Xfinity app
I tried opening the app it says needs update tried updating now Not compatible 🤷🏾♂️
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New X4 cable box adjust to 1 hour pause time
The old X1 box would pause for 1 hour and when CRC was turned off it would have the previous hour available. The new X4 box doesn’t have this setting that I can find. Is this still possible with the new WiFi X4 box?
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Non-X1 Service
Yes I’ve already tried that.
Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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Thanks for providing us with some additional context, @Bunth. A few weeks ago an unlink peacock option was added to the https://www.xfinity.com/yoursubscriptions website. Can you please try to follow the instructions under the Forgot/change email hea
Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
Question
Accepted Solution
bill credit
I originally qualified for the $1,100 promotion, but due to Xfinity’s error, I had to place a new order after the promotion had dropped to $700. Multiple representatives acknowledged the mistake and promised an additional $400 bill credit to honor the original offer. Despite repeated calls, the prom
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Billing
Like to schedule service
I have been having major internet and tv issues for months
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Customer Service
It was a transfer of service to this new address and is part of the Streamsaver bundle. I am using the same log in credentials.
Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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@XfinityDilary LG updated to 4.60.85 this morning; Xfinity Stream still at 2.5.3; problem persists.
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
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Home internet offline
I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".
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Your Home Network
Good Morning, @user_wqsdi8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the package being delivered too early, it certainly is not what we want for our custome
XfinityAdrienne
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Package delivered too early
I am moving into my new apt in 2 weeks and ordered a rental Internet package 1000mbps, and they said they delivered it to the front door but it is (1) too early as we haven't moved in yet and (2) we stopped by to check and the package is gone. How can I get a replacement, and will I be held financia
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