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user_jh9h3j, To complete the request, I would need to bring us into a private conversation. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner o
Disconnect Service
Hello I am trying to check if my xfinity sevice is already disconnected since I requested for a disconnection for 1st July 2026. I have returned the equipment.
Question
@XfinityAngie Please Fix this ASAP! It is such a headache
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
Happy to hear some bugs were fixed. I would like to get a ticket submitted for this issue. Can you please send us a Direct Message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In” if necessary
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
I am looking for an XB7 modem/router made by Technicolor.
I am looking for an XB7 modem/router made by Technicolor (P/N CGM4331COM). The newer ones give me a migraine for some reason. Is this model still available?
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Customer Service
I just submitted a claim with FedEx.
Equipment Delivered and not there
Hi! I’m concerned about a package containing my Xfinity equipment that was delivered today. Unfortunately, my move has been delayed, and I won’t be able to get to my apartment until tomorrow. I’m worried the package may be stolen before I arrive. Could you please note this on my account and let me k
Question
Once we've gotten that claim information, we can process a new mail order to get the necessary equipment to you. If going into an Xfinity store is easier, that is an option as well.
Equipment Delivered and not there
Hi! I’m concerned about a package containing my Xfinity equipment that was delivered today. Unfortunately, my move has been delayed, and I won’t be able to get to my apartment until tomorrow. I’m worried the package may be stolen before I arrive. Could you please note this on my account and let me k
Question
Only in the app. I can access via web browsers.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
Question
We would be unable to determine the exact time/date someone would be available to fulfill the work order @user_79humt. We can help review the appointment and follow-up after completion. Please send a direct message by clicking the chat icon in the up
File a complaint
I contact Xfinity on Monday about a line down that’s resting on my garage. I was told a tech would be out 6/30 between 2-5. That time came and went. I was told it was moved to 7/1 between 2-5 again. After waiting all day I contacted support and they assured me a tech would be at my location by 7. We
Question
It does not show disconnected. Can you go ahead and cancel it. Also i already had a call with retention team so I wont aneed any more calls. plz disconnect the service
Disconnect Service
Hello I am trying to check if my xfinity sevice is already disconnected since I requested for a disconnection for 1st July 2026. I have returned the equipment.
Question
Thanks. We moved into a townhouse and so the package was just left the doorstep in the open. okay, I’ll make a claim with the carrier and then what is the next steps?
Equipment Delivered and not there
Hi! I’m concerned about a package containing my Xfinity equipment that was delivered today. Unfortunately, my move has been delayed, and I won’t be able to get to my apartment until tomorrow. I’m worried the package may be stolen before I arrive. Could you please note this on my account and let me k
Question
I was told by a two supervisors that I would have it taken care of today. I am no longer a customer, but this line is a hazard
File a complaint
I contact Xfinity on Monday about a line down that’s resting on my garage. I was told a tech would be out 6/30 between 2-5. That time came and went. I was told it was moved to 7/1 between 2-5 again. After waiting all day I contacted support and they assured me a tech would be at my location by 7. We
Question
Hello user_ss0fdj, and thank you for posting in our community! I know appointments are a two-way agreement, so I'm sorry to hear we weren't there for you when you expected us. More than anything, we never want you to be experiencing service issues fo
Complaint.
Complaint !!!! I had a set time appointment today 5-7 I got off work 2 hour early to get home by 5pm. Bc I don’t work near home. I work 2 hours from home. Xfinity didn’t show up. It was a we’re running late. To me on hold for one hour to see where someone was at. To be told they wouldn’t be coming.
Question
Thank you for getting back to us @user_8enznh! I see EG shared a really helpful thread on troubleshooting connection issues. If you haven’t already I highly recommend checking out the steps in that forums thread. Just to confirm, is this impact
Internet connection
I've called regarding this issue. The rep did a reboot or something and said it wouldn't happen again. Yet, it continues to drop daily.
Question
It wasn't because with the outage AI kept sending me a link to open to get help which also wouldn't open. Used to be able to call and get answers or help, but now there is no way to reach anyone when system goes down. Is there a better way of reachin
AI is sending a link that will not open and I lost tv 40 minutes ago and dealing with AI is a joke
I want to speak to an actual HUMAN BEING about my account. I don't want an automated system because I actually have QUESTIONS and I also want to do some other things with my account as well. I DO NOT want to go into one of your stores, and if I have to, it will likely be to totally cancel everything
Question
Complaint.
Complaint !!!! I had a set time appointment today 5-7 I got off work 2 hour early to get home by 5pm. Bc I don’t work near home. I work 2 hours from home. Xfinity didn’t show up. It was a we’re running late. To me on hold for one hour to see where someone was at. To be told they wouldn’t be coming.
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Customer Service
Good evening, and thank you for reaching out with your email concerns @techcommgeekmom, we appreciate it. Refreshing IMAP authentication tokens or reassigning mailboxes to a different IMAP cluster is not something our team is able to perform from t
I need a human to intervene to reset my IMAP authentication tokens (error 0x800CCC0E)
I have 4 Comcast email accounts that I maintain. My mailboxes are all returning error 0x800CCC0E in Outlook and failing IMAP connections on multiple devices. Webmail works. I need to have someone refresh the IMAP authentication token and reassign my mailboxed to a healthy IMAP cluster. I cannot get
Question
I have contacted two Disney+ agents about this issue and it feels like they haven't done a thing. Please fix this ads freeze and crash problem Xfinity.
Doug_1994
commented
14 hours ago
to the conversation:
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Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question