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@Xfinity Support @XfinityEricB I have the exact same issue as the original post that has never been resolved by Xfinity. Can you assist? Thank you
Hitron CODA56 on 2Gbps Plan - Not Provisioned for Next Gen Upload - OFDMA Channels Disabled
Hello Digital Care Team, I require escalation for an advanced provisioning issue for my customer-owned modem. Modem: Hitron CODA56 (MAC: [Edited: "Personal Information"]) Plan: 2 Gbps "Next Gen" Speed Tier Problem: My new, Xfinity-approved CODA56 is not being provisioned correctly. Download speed is
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Technician needed to move cable line inside my house
I need to move my cable modem inside my house to another location. Does xfinity offer this service and how much is it?
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Customer Service
Greetings, @user_dh4lx2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your payments, but you have definitely c
Billing help
Good luck. I always pay by check to Xfinity [Edited]. My November check was never cashed. I sent another check in December on the 16th. IT was never cashed. I presume it is sitting in the PO Box. I just had to pay by phone via a credit card. I want to pay by check. Apparently, the Xfinity employees
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Change bank account for autopay
In case no one knows it, the online account management to edit the bank account from which autopay is withdrawn IS NOT WORKING. Of course, there is no way to get to a real person to tell them this and the Virtual Assistant has not clue what I am asking. It just loops me back to the NON-WORKING syste
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Customer Service
Total unacceptable help
For Five weeks I have not been able to get a channel I watch everyday and enjoy. Numerous phone calls have been made and a tech has been out 3 times. Last Friday 12-26-25 came out and installed new recievers in my livingrooom,kitchen and bedroom. After doing so I could not get any channels. I was wi
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Customer Service
cbcX Good afternoon! Happy to help investigate the issues that are happening with the remote. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To sen
XRA Remote Issue
I got the XRA remote about a month ago and had no issues with it until about a week later. The voice command stopped working. I pulled the batteries out and put them back in. Still not working. I replaced the batteries and it started working again. Checked the old batteries and they measured 1.5v. L
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
deleting hotmail
I want to discard everything from Hotmail before I see it and filter rules does not seem to work.
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ESPN freezes up with xfinity stream tv app
ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72
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Xfinity Stream Website
Speak w Live support
I have so streaming service from xfinity to my smart TV - please let me talk to a real person [Edited: "Personal Information"]
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Customer Service
This is entirely unacceptable
I have never been more outraged with the services I've received from a company. I repeatedly tried using the useless chatbot to get help and it was no help whatsoever and refused to connect me with a human being DESPITE saying that it would connect me with a human being after I wasted my time to go
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Your Home Network
Download speed only half rated plan speed
I am only seeing about 800mb download speed with new modem. Plan is 2GB download. Old modem gave 1.1 to 1.2GB download speed. Why is new model so much slower?
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Your Home Network
Hey there, @user_yng4vx. Thank you for creating a post with these concerns. I'm sorry to hear about any frustration caused, and I'd love to help in any way I can! To be clear, we do offer an Automatic Payments and Paperless billing Discount (APPD) of
Disappointed to get promotional mails and wasting time.
I got a mail with subject "Re: Update your payment method and save $10 per month" " Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billin
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Hi there and welcome to Comcast @user_ibi92g. I hope you are having a fabulous New Year's Eve. Thank you so much for reaching out to us about your recent order you placed online. We are happy to take a look at this for you. Please send us a direct ch
My plan
I made changes to my plan, which online have taken place and I was supposed to get a modem and unlimited data. None of that has happened yet. When will I see the changes?
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user_14z5qj, I totally get your frustration. I can assure you, I am a real person, not AI. I would like to help, but need you to send the DM.
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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@user_u09vao Our team is here to help. I'm sorry to hear of the issues with your doorbell. What did your electrician say? Were they able to get to the root of what's going on?
Video doorbell keeps going dead after install without a chime box
I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Disappointed to get promotional mails and wasting time.
I got a mail with subject "Re: Update your payment method and save $10 per month" " Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billin
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Accepted Solution
Migration to Yahoo mail
Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema
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ser_cm87yf Thank you for letting our team work with you in our DM. We are sad to see you leave our family but look forward to maybe seeing you again down the road. Take care.
XfinityPeterH
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cancel services
Looking to cancel internet services - thank you!
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