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TV Access
I signed up for the Mid-Grade package for tv access It worked fine for a few months but now I no longer can access Espn, Disney and many other programs
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Accessibility
@austinp TY !
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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@user_scqfvk I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Need assistance with a closed account billing correction
Hello, I am trying to resolve an incorrect balance on a closed account following an equipment return. Could an official employee please reply so I can send a private direct message?
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Greetings, @user_g93cn2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Peacock Premium subscription. You have definitely come to the right place
Peacock? And what happened to my original plan?
The xfinity plan I signed up for included peacock premium (maybe it wasn't premium... peacock with ads but I can watch anything, nothing is locked). Then I needed to remove something from my subscriptions that was causing issues and not showing up on my end so I couldn't cancel it myself. I called x
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Downed/Low wire
I have a down/low wire in my backyard. I tried reporting through the app but I wouldn’t let me. Who should I contact?
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Customer Service
STOP ALL MARKETING
Tried to stop all of the marketing by filling out the form on your site, but it doesn't allow submission at the end. If I continue to be marketed to despite this warning then . . .
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Customer Service
Good morning @user_839f5d. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please
Day to Day Usage
I was charged an additional $20 for April 2026 usage since we somehow went 53 GB over even though all other months we use around half of our GB. The live chat agent abrubtly ended the chat on me after I asked to see my day to day breakdown of usage for April. The usage tracker on the website only sh
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user_wp55fp, thanks so much for reaching out to Xfinity Support. We would be happy to look at your options and see if we can find a better fit for your budget. Please send us a DM with your name and address. Here are the detailed steps to direct mess
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
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user_ve0mrq, Absolutely. The XB8 Gateway can definitely handle the 2 Gig speeds. Sounds good. Before submitting your order, I want to spend a few minutes confirming with you that I’ve accurately captured the services you want. I’ll ask yo
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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3rd time this year land line has stopped working after a power outage
An Xfinity tech came to the house a few months ago and did something to get the landline working again. But 6 days ago we had a power outage and the landline no longer works now. It WILL work if I plug directly into the modem, but any phones plugged into the wall jack won't work. This is the 3rd tim
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Home Phone Service & Equipment
URGENT: Refused SIM Activation on Replacement Device — Active Payment Plan Being Ignored — Day 3
I am a current Xfinity Mobile customer with two active lines —Acct # [Edited: "Personal Information"]. I am writing because I have been without my primary work phone for 3 days and I am getting no resolution through standard customer service. Here is what happened: My Samsung Galaxy S22 Ultra (line
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Customer Service
@EG Sure Thing! there still unsure what the cause, is cause even with a new modem thru xfinity app speed test latency is 129ms
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Hello @user_jmfddv, and thanks for posting your concerns here on our Xfinity Community forums. I can definitely understand how frustrating this situation must feel for you dealing with multiple missed appointments and a lack of clear communication,
Nightmare Support
Now on 3 months of Lies, missed appointments, phone and txt circle conversations that go no where. Too many to even list here. I watched a crew turn around in my driveway and leave for the 4th time today on my 2nd “appointment”. Texts after telling me it’s complete. Absolute nightmare. And every liv
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I just got my 1 Gig fiber service installed today and am now learning that the XER10 does not support bridge mode. I explicitly asked when ordering the service whether I would be able to place the gateway in bridge mode and use my own router, and I
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XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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