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Complaint
Why is it taking over an hour to file a complaint for fraudulent activity
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Customer Service
@XfinityAldrik LIAR! You guys don't care one ounce about the customers LOLOLOLOL - you want to OVER CHARGE for the NFL package and Disney/ABC wants you to leave those channels on the basic tier. YOU - COMCAST / XFINITY want more money - please stop
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
you can buy something from NFL Network directly for $15/mo or $100/yr. I'm bolting to YouTube TV. It's half the price of Xfinity with more options and less restrictions.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Add me to the list. Comcast customer for 30+ years. No more NFL Network, I'm gone. Google Fiber and YouTube TV here I come.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Excellent! We can help you with that here or you can upgrade through your Xfinity Mobile account online, @user_4ychqk. If you prefer our assistance with the upgrade, please send us a direct message with your full name and complete service address to
Motorola Razr Fold 2026
Is the new Motorola Razr Fold 2026 compatible on the Xfinity Mobile network or do I need to move carriers to have this phone? Is it compatible on the Verizon network.
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
New Construction
I need to talk to a human about setting up service for a new construction single family residence. Is there a number I can call or an email address or something? The AI agents are totally worthless.
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@XfinityThomasA tried to contact you through the direct message process. I received o help. I was asked if they could text or email me to allow them access to my account, which I replied text, and then got no response. Waited, sent a few more messa
The nightmare of my day
I am in absolute awe of how horrible my experience was today! Honestly, I saw on my Xfinity app that there was new mobile services available, my idiot of a self, thought I could contact Xfinity chat customer service and literally just ask if the new mobile promotion would save me any money. That was
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Change from Comcast to yahoo
I know I still have a Comcast address but I can’t remember if I changed to yahoo. We have been scammed by someone impersonating Xfinity before. I don’t think I changed my account to the yahoo account because there is nothing on my email since yesterday. Please help me with this issue.
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Customer Service
user_ffleyt I am glad we were able to get the disconnect taken care of for you.
Xfinity Internet Cancellation
I need assistance cancelling my services, calling support just puts me on a AI assistance loop where I am not even given the option to cancel
Question
Residential Technician Scope of Work: types of wiring
Could someone please confirm Comcast’s policy regarding the types of wiring residential technicians are responsible for working on? I have some Ethernet Cat5 and Cat6 lines in my house that need some work. If I make an appointment with an Xfinity residential technician, would they be able to trouble
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Customer Service
xfinity support
I was issued a 300$ virtual mastercard, I am the caregiver for my grandmother and she has no idea about technology so I had it sent to me. It worked for 2 transactions for a total of around 75$ now when I try to use it on any retailer it wont get accepted nor can I check the balance anywhere online.
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Devices
Internet outage, AI just hanging up on me
A tree took out the wire on my block since last night. Since I can't talk to anyone human all I get is, that service will be as soon as possible, which is obvious and could mean ANYTHING. I don't understand why we can't get a real update to know if someone will be repairing this outage today or tomo
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Customer Service
i can not reply on this affected device iam disabled no money because there taking everything i have ! i have no cat transportation issues my services has been cut off this isnt just cyber its phisical as well ues i called and wrnt to the police made
CRITICAL FRAUD ESCALATION
"My FCC informal response window has expired with no resolution. My outbound cellular voice line is actively hijacked/intercepted, routing me to international imposters. My billing statement online incorrectly reflects an iPhone 8 device instead of my actual hardware. I am entirely isolated, have no
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@user_kwwo1a I have two XG1v4s and do not have the problem you describe with either of them.
XG1V4 Playback Issue
Experiencing playback issues on my XG1V4 DVR box: About one of every eight recordings crashes at some point during playback, crashing at the same timepoint every time, whether during playback or fast forward. Playback can continue by skipping forward past the offending timepoint. When it crashes, it
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As far as I know it’s just one but My Peacock profile still shows an old Visa card on file, but my actual subscription billing goes through Xfinity. I am not being charged on the card. This payment method conflict seems to be what broke the token han
Peacock Premium Plus upgrade loop - Unlink tool throwing error
My account is stuck in a Peacock Premium Plus upgrade loop. Xfinity billing shows the upgrade, but Peacock does not see it. When I try to use the online portal to unlink my Peacock account, it gives me the error: 'Something unexpected happened, close this box and try again.' I have waited over 22 ho
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I am having the same issue and Xfinity reps do not understand what I am trying to explain to them.
The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.
Log into xfinity email on Chrome or Edge. Log into xfinity email - https://login.xfinity.com/login Go to email do a search by someone's name the search returns emails that i have sent, not all emails with that person's name. It shows search for all folders. If i then search in Inbox, it lists a bunc
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user_r4as4l We can definitely help you with your Peacockc concerns today. Do you have two-Peacock accounts or just one?
Peacock Premium Plus upgrade loop - Unlink tool throwing error
My account is stuck in a Peacock Premium Plus upgrade loop. Xfinity billing shows the upgrade, but Peacock does not see it. When I try to use the online portal to unlink my Peacock account, it gives me the error: 'Something unexpected happened, close this box and try again.' I have waited over 22 ho
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@user_ybz4z4 Thanks for adding a post to the community and sharing your feedback. We understand it's vital to get the connection back when things like that happen. The Status page here https://www.xfinity.com/support/articles/check-service-outage is
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Internet outage, AI just hanging up on me
A tree took out the wire on my block since last night. Since I can't talk to anyone human all I get is, that service will be as soon as possible, which is obvious and could mean ANYTHING. I don't understand why we can't get a real update to know if someone will be repairing this outage today or tomo
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