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Since they are not showing in the deleted folder I would love to take a look and help restore them to the account. There are times that you can simply Sync DVR and the recordings reappear, but we may have to bring this to our repair teams. Do you hap

Vanishing DVR Recordings

My DVR recordings are vanishing at a record clip now. Just checked and in the last couple weeks I lost 2 of my 4 recordings for the Mets 30 for 30 Once Upon a Time in Queens. Recorded all 4 of them and now I have only 2 left. Same with my recordings of Ken Burns Muhammad Ali doc. on pbs. Recorded al

Question

Trying to upgrade to unlimited data, getting error DFPLN4000.

I want to be able to keep my own equipment and need to upgrade to unlimited data and the website keeps giving me "https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000"

Question

 • Customer Service

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@XfinityGabby​ Oh please. They don't appear in the deleted recordings, they just vanish. I recorded the 4 part Muhammad Ali doc on pbs. 3 of them are now gone along with dozens of other recordings over the years

 replied 

7 h ago

 to the conversation: 

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Vanishing DVR Recordings

My DVR recordings are vanishing at a record clip now. Just checked and in the last couple weeks I lost 2 of my 4 recordings for the Mets 30 for 30 Once Upon a Time in Queens. Recorded all 4 of them and now I have only 2 left. Same with my recordings of Ken Burns Muhammad Ali doc. on pbs. Recorded al

Question

Greetings, @user_f80d18. Thank you for taking the time to keep us updated on the matter. I was reading through your posts and I wanted to ask, have you trie testing your old (Netgear) modem to see if the issues persist? If so, did you see any further

 to the conversation: 

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Motorola MB8611 Randomly and Continuously Drops Connection

First I want to make it clear this is NOT a router/wireless question. Those are working just fine. However, I recently swapped out an older Netgear Modem for a newer Motorola MB8611 modem to set myself up for future >1 Gbps service. However, this new modem appears to drop and reset the connection

Question

How does this save energy? The TV is still on with screen saver (Xfinity Ads) playing?  Its my power, tv and cable box I should be able to control it as I see fit and not how Xfinity wants.  We pay too much for this service to not to be ab

 replied 

7 h ago

 to the conversation: 

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NAP mode

I thought I was. having issues with the screen saver but after some reading it appears to Nap Mode issue. it is internal to the box and cannot be adjusted by the customer.  Please change it back so it doesn't stop TV play.   Thanks

Question

We've got your back here, @mike1sc. Let's meet in DM to get started.

 to the conversation: 

0

After 15 years of decent internet, what happened in the past 60 days?

I have been a Comcast customer for over 15 years, or as Xfinity labels it, I am a "diamond" customer. I have pretty much had the same service for that entire period of time, and while I have thought it was on the expensive side, I kept it primarily due to the internet.  Without notice, at abou

Question

@XfinityJoshD​ That all sounds good but let me provide you with an update. On September 22nd, I receive an automated message that I am at 90% of 1.2T of internet usage.  ONE DAY LATER, today, I get a message from Comcast that I have exceeded my

 replied 

8 h ago

 to the conversation: 

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After 15 years of decent internet, what happened in the past 60 days?

I have been a Comcast customer for over 15 years, or as Xfinity labels it, I am a "diamond" customer. I have pretty much had the same service for that entire period of time, and while I have thought it was on the expensive side, I kept it primarily due to the internet.  Without notice, at abou

Question

Accepted Solution

@alexneal122. Thanks for making our group aware of your billing concerns. Let's work together to figure this out.    To send a direct message [private message]:    Click "Sign In" if necessary    Click the "

 commented 

8 h ago

 to the conversation: 

0

0

Random, unexplained charges found on old account after move

Hi there, I moved and brought Xfinity internet service with me to my new place. I initiated the move through the Xfinity move service, set my stop and start date, and activated the new account with a new email address. The old account had a balance left, I paid that at the beginning of this month. T

Question

Hello @cwradio! I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Our experts can be reached 24/7!    • SMS Text Message: 1 888 936

 to the conversation: 

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Voice mail notification

I have 2 new iPhone SE. When someone leaves me a voice mail I get a text message from [Edited: "Personal Information"] (message contents has a lot of letters and number and = signs) but the voice mail icon is not highlighted in the phone app. When I check voice mail there is a message. Problem w

Question

Accepted Solution

Random, unexplained charges found on old account after move

Hi there, I moved and brought Xfinity internet service with me to my new place. I initiated the move through the Xfinity move service, set my stop and start date, and activated the new account with a new email address. The old account had a balance left, I paid that at the beginning of this month. T

Question

 • Billing

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Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and p

 to the conversation: 

0

XR15 Remote does not turn off XG2 X1 Cable Box

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time.  We have repaired it numerous times.  It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box sti

Question

That is a great question. The lines are buried based on your local area's requirement. Our line crews are amazing at making sure they are placed withing the requirements.

 to the conversation: 

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Upgrade

Is there an upgrade coming to Scottsbury Drive to Scottsbury Terrace in Germantown, MD. 20876

Question

In addition to having experienced this as well, the scheduled recordings are also a mess. I have all three versions of L&O scheduled as series recordings. The three are showing correct settings for the next several weeks, on the NBC network. I

 commented 

8 h ago

 to the conversation: 

0

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Law and Order Series Premier - 2 parts did not record

I set my DVR to record the 3 part law and order series premier. I checked yesterday before the recording time and all was set. Only 1 of the 3 recorded. I have no idea what happened.  I set it to record each one  as an individual program.  I had no other scheduled recordings during t

Question

Hi there! @techcommgeekmom and dwhite021329. Thanks for taking the time to reach out to us today! We are sorry to hear you are having email issues. Our awesome digital care team can help!    Have you tried disconnecting and reconnecting

 to the conversation: 

0

Task 'Synchronizing subscribed folders for (email address).' reported error (0x800CCC0E)

Hi, my Outlook has never really worked since I set it up quite some time ago. I get this message and here's the rest: Task 'Synchronizing subscribed folders for (my email address) reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for (my email address) Error: Cannot co

Question

@XfinityJessie​  Thank you for taking the time to address my question and providing the link to further explain this issue.  In addition to the synchronization issue mentioned, other comments refer to the need for updates to run so the X1

 to the conversation: 

0

XR15 Remote does not turn off XG2 X1 Cable Box

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time.  We have repaired it numerous times.  It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box sti

Question

@Catchau82 thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that the line was severed. It's important to me that we get a techncian out as soon as possible. Please send us a DM to Xfinity Support wi

 to the conversation: 

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Cable line cut

The temporary cable line behind our house was never buried and is now severed by the mower. We have no internet and need it repaired ASAP.  We cannot get through on the virtual assistant ("wait a few more minutes" shows forever) and can't get through to a human.

Question

Hello @skintime, thank you for reaching out to our Forums team. We certainly understand how frustrating it is to have a show deleted. You can go to the following link: https://comca.st/3C7QuEr that will give you step by step instructions on how to re

 commented 

8 h ago

 to the conversation: 

0

4

Vanishing DVR Recordings

My DVR recordings are vanishing at a record clip now. Just checked and in the last couple weeks I lost 2 of my 4 recordings for the Mets 30 for 30 Once Upon a Time in Queens. Recorded all 4 of them and now I have only 2 left. Same with my recordings of Ken Burns Muhammad Ali doc. on pbs. Recorded al

Question

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

8 h ago

 to the conversation: 

0

0

Cable line cut

The temporary cable line behind our house was never buried and is now severed by the mower. We have no internet and need it repaired ASAP.  We cannot get through on the virtual assistant ("wait a few more minutes" shows forever) and can't get through to a human.

Question

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