Xfinity Community Forum

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Is my account on vacation hold😁?

I want to speak to a live representative

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Xfinity Compliments

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I sent in a phone for credit. Please Advise.

I sent in a phone for credit. I don't believe anything has been applied.... the tracking number is 9218790250485711071526

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Devices

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Thank you for reaching out to our team about that service interruption. I know how frustrating any interruption can be. The information provided on your Xfinity app or at the https://www.xfinity.com/support/statusmap site is the same information we w

XfinityJohnG

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9 hours ago

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20+ hour outage and no meaningful updates

I have seen other posts about similar things, it is frustrating that I cannot get through to a live agent while I have an active outage occurring. I would just like to get some more meaningful details other than "Network damage" and "Will be fixed as soon as possible". Can I please get details on th

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Issues with a Prepaid Shipping Label for Returns

I received an updated TV box and now I am trying to return my old equipment. I went to xfinity.com/returns, entered the serial number on the bottom of the old TV box and a UPS prepaid label was automatically generated. No other questions were asked about the equipment. The problem is that the label

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Customer Service

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Account Transfer

Hello! I’d like to transfer my Xfinity Internet account to one of my roommates, as I just moved out but they are still living there and using the wifi.

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Your Home Network

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Urgent: Request to Recall Harris & Harris Collection Before Credit Reporting

I have a closed Xfinity account with a final balance of approximately $115 that has been referred to Harris & Harris for collection. The balance is still showing in my Xfinity account/app, and I am ready and willing to pay the full balance directly to Xfinity immediately. However, Harris & Harris ha

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Plan

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20+ hour outage and no meaningful updates

I have seen other posts about similar things, it is frustrating that I cannot get through to a live agent while I have an active outage occurring. I would just like to get some more meaningful details other than "Network damage" and "Will be fixed as soon as possible". Can I please get details on th

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Customer Service

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xfinity billing forum

I have been double billed for over a year for the same service. I need this rectified and a refund. The amount I have been over charged is 119.00

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Non-X1 Service

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user_nsn46j I appreciate you creating a post, and am sorry to hear about your experience with receiving equipment. Was there an email received for the order confirmation and with the tracking information for the shipment? My team is available to help

XfinityThomasD

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10 hours ago

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Worst Service ever

I have I been waiting weeks for a streaming box that was ordered. I have yet to receive it. Got an email that it was delivered but it's not at my address. Called severals times and no one seems to know anything. Was told to go to a store instead because they don't know. Then after 2 weeks I finally

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Hi

Hi I paid my bill through western union an having an issue logging in to my account overall. Just been trying to see if its arrived an see what I still owe to get service restored to my home

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Billing

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@user_xwv2sk We can reissue unused promotional prepaid cards but once the funds have expired we do not have the option to reissue the prepaid card. Check out our FAQs about prepaid card offers for the confirmation that once they are expired they are

XfinityBradM

commented

10 hours ago

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Request for Reissuing Expired Unused Promotional Prepaid Card

Hi, My Xfinity promotional prepaid Visa card expired, and I never used it. The full balance should stillbe unused. Could you please submit a request to the Value Fulfillment/Incentive Tracker team tohave the card reissued? I noticed that There are recent cases from 2026 where official Xfinity staff

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Hello @user_hop8pa thank you for reaching out on our community forum. I know how important it is to keep your plan within your budget. I would be happy to take a look at your account to see what options are available to the account. Please send us a

XfinityAbby

commented

10 hours ago

to the conversation:

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Existing customer rate increasing from $35 to $55

My Xfinity internet promotional rate is ending. I’ve been paying $35/month for 200 Mbps for the past two years, and my rate is increasing to $55/month. I contacted customer service and was told $55 is the best available rate. However, Xfinity is currently advertising 300 Mbps for $40/month to new cu

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I will be happy to look into this request for you. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct

XfinityDuron

commented

10 hours ago

to the conversation:

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Requesting waiver of a $100 Technician Recovery fee (billed Jul 31)

I’m asking for a $100 “Technician Recovery” charge on my July 31 bill to be reviewed and removed. Here is the full timeline: 1. I self-installed service at a new apartment. Speeds were far below what I’m paying for. 2. I called and a technician was dispatched. He spent several hours testing and conc

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user_clny1d Welcome to our community forum! Thank you for reaching out so we can help you back up your Xfinity Email before transferring your account to Yahoo. You can find instructions to export your Emails and contacts here.

XfinityEmilyB

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10 hours ago

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how to download emails

I'm apprehensive about switching my comcast email to yahoo. How can I backup my email before making the switch?

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Community Best Answer

Thank you so much for taking the time to troubleshoot with us, and exhaust all options @user_t9fhsn. I do understand the frustrations regarding being unsuccessful with getting the cable card repaired to the device. If you wish to get an X1 cable box

XfinityAdrienne

commented

10 hours ago

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Tivo cable card lost pairing all channels V58

After a power outage my Tivo Bolt lost pairing and all channels show code V58. I went to the self activation site and entered new Host ID and Data ID for the existing card but it reports an error. Can I get someone to pair them for me via DM?

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I tried spa.xfinity.com and they say there is no problem, but I still have the problem that I can not access any .mil domain address from my Xfinity gateway but if I use my phone's hotspot (T-Mobile) I can access them with no problem, and I have seen

bruce_r1

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10 hours ago

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Xfinity not allowing connection to any .mil site

Any site with a .mil address I get a This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN message, has been happening for at least a month, it worked about 2 months ago. I have tried it on a MAC, Ipad, Android and windows 10 & 11 with multiple browsers, LAN or WiFi. If I switch connection to my ph

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Existing customer rate increasing from $35 to $55

My Xfinity internet promotional rate is ending. I’ve been paying $35/month for 200 Mbps for the past two years, and my rate is increasing to $55/month. I contacted customer service and was told $55 is the best available rate. However, Xfinity is currently advertising 300 Mbps for $40/month to new cu

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Billing

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Official Solution

Closed

Requesting waiver of a $100 Technician Recovery fee (billed Jul 31)

I’m asking for a $100 “Technician Recovery” charge on my July 31 bill to be reviewed and removed. Here is the full timeline: 1. I self-installed service at a new apartment. Speeds were far below what I’m paying for. 2. I called and a technician was dispatched. He spent several hours testing and conc

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Customer Service

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Okay I hope they can help. I sent the DM just now.

user_u57zgn

replied

10 hours ago

to the conversation:

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Unburied drop line unresolved for 3.5 years — need escalation

Hi — I need this escalated immediately. Xfinity has left an exposed/unburied drop line in my backyard for approximately 3½ years. Multiple prior requests/work orders have already been submitted and were apparently closed without the work ever being completed. I am not looking to reopen or review old

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To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation"

XfinityDuron

replied

10 hours ago

to the conversation:

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Green service utility box

Is there a way or department I can contact to have the green service box buried? We want to extend our driveway, but the utility box is in the way. I have heard that it can be buried but I have no idea who to reach out to.

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