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Can someone from xfinity create a Private Message so this can be reviewed.
Signed up for an updated plan and told wrong price and service would not honor the price that she told
Hello, I spoke with service today to review my internet and phone plans with xfinity and changing plans with current promotions. After reviewing the options and pricing for both phone and internet multiple times with Service Rep we decided with moving forward with the update. We updated the internet
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email not available
I have 3 email accounts at XF and cannot access any of them on the XF website. Same problem in the phone app. Each gives the same error message: "We couldn’t access your external email xxxxx@comcast.net. Please update the password in settings." The passwords have not been changed but is there a way
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user_cfwr6k We share your concern with this matter, and are more than happy to get your information of the incident filed. We just need you to provide us some details and personal information especially in a direct message to get this filed. When you
Reporting wreckless Xfinity vehicle driver for unsafe driving practices.
I would like to report an unsafe driver of one of your company vehicles, I have the incident details, what is the best contact address for reporting this incident to ensure this employee is reprimanded.? I can be reached at [Edited: "Personal Information"], my name is [Edited: "Personal Information"
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@user_9yrstp I appreciate you giving us the opportunity to look into these service interruptions you've been experiencing lately. I would be more than happy to review your account to see what's going on.
Excessive outages/latency in 80021
As a customer with over 20 years as a network analyst, could someone please explain in detail why we've had so many outages in this area over the past few months? This is impacting my ability to earn a living as I'm a teleworker. Feel free to use technical terms. It appears that your outage sensors
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Roberto, thank you for replying, but please help me: I am trying to report a reckless driver who works for your company: Xfinity! Why do I have to jump through so many hoops to reports a reckless driver. Why does Xfinity make it so challenging to rep
Reporting wreckless Xfinity vehicle driver for unsafe driving practices.
I would like to report an unsafe driver of one of your company vehicles, I have the incident details, what is the best contact address for reporting this incident to ensure this employee is reprimanded.? I can be reached at [Edited: "Personal Information"], my name is [Edited: "Personal Information"
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CNBC
Why am I not able to connect to CNBC? Last week there was no sound now, not loading at all. Please help!!
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Channels and Programming
user_fmi5dw, Hi there! Thanks for taking the time out of your day to reach out. I had to have my modem relocated to another outlet before, so I can understand the concern with needing assistance. You've knocked on the right door in virtual land. Over
Move Cable Modem to Another Room
Hello, I'm trying to move my cable modem from my living room to my office which should be straight forward. Apparently not. I've connected the coaxial to the coaxial drop in the new room, powered on the modem, and it just sits there blinking green. No amount of waiting changes this and I ultimately
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Peacock offer
Hi, I am an Xfinity internet customer on a Gig-speed plan. When I signed up, the included 24-month Peacock Premium offer was a big reason I chose this plan. At the time I already had a paid Peacock subscription, so I planned to wait until that ended before activating the Xfinity offer. I just cancel
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Customer Service
Move Cable Modem to Another Room
Hello, I'm trying to move my cable modem from my living room to my office which should be straight forward. Apparently not. I've connected the coaxial to the coaxial drop in the new room, powered on the modem, and it just sits there blinking green. No amount of waiting changes this and I ultimately
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Customer Service
@XfinityDena Hi, I have got a similar issue when abroad and trying to connect to my two xfinity email accounts; every day, I get a request to change the passwords on my email accounts. I do it, it works for the day and the following day, same reques
Problems with email access abroad and using VPN
I am traveling abroad. My email is set up in Outlook. Likewise, I had it set up on my iPhone. I noticed that for the past few months, my email has not been coming to my iPhone. Then, when I travelled abroad, my email stopped coming in via Outlook. While I can access my email directly from the websit
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Hello user_7zmjih! Thanks for visiting our Xfinity Forum. We appreciate your interest in getting the 2025 Razr Ultra through Xfinity Mobile. At this time, we do not have any information regarding when the Razr Ultra with be compatible with Xfinity Mo
Motorola razr ultra 2025 availability
Will Xfinity be adding the Motorola razr ultra 2025? If not will you be supporting it on your network? I am looking to upgrade to this phone. If you are not going to carry it I will be moving to a carrier that does. I do not understand why you carry the basement model but not the top model.
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xfinity support
Please cancel my monthly subscription/service. I have moved to a new carrier. I just paid my final bill. Thank you! [Edited: "Personal Information"]
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Customer Service
@user_0xu3ns thank you for taking time to follow up, and happy to hear that the information our awesome forum expert @EG shared was able to help correct your concern. We're always looking for ways to improve your experience with products and service,
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
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Should be working now
Xfinity streaming app
Xfinity streaming app won’t open. Purple screen with three dots flashing constantly.
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On my app, split bands was not an option, which led me to have to research additional steps for something simple.
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
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Thanks! This worked. It just seems like this process could be easier, especially if many household devices need the 2.4 channel... Thanks again!
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
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STREAM WON'T PLAY CBS NEWS!
I record CBS NEWS daily on Stream. Last 2 days it won't load says on TV screen "TRY AGAIN". Help?
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Xfinity Stream Website
Are we fixing this or what because it is ridiculous.
dave007007
commented
15 hours ago
to the conversation:
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Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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