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How to activate DSN
I purchased an annual subscription to DSN. How do I activate it?
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Channels and Programming
@XfinityAlyssaA Thank you for letting us know that you can still sign in on your phone but not in Outlook classic @danegeld. Have you tried removing and re‑adding the account in Outlook using the Yahoo IMAP/SMTP settings? If that doesn’t work
I have had comcast for decades. they without telling me or at least i didnt get the memo swtiched me to yahoo and now my Classic Outlook doesnt work. no i dont want to use their app or anyone elses i want all my email in one spot like it always has been. Called in got no where. went to yahoo and (So
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Fake offer from customer service and they won’t honor the offer, been use Xfinity for over 15 years .
This is what i am dealing with now I can apply a loyalty discount that will reduce your monthly bill to $50 for the next 12 months. Me : Every month will be $50 ? And prior to the plan expiring, you will also be notified about it. We can surely help you renew your internet plan to provide you with t
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Billing
@user_08aha3 My email is locked they say because I haven’t opened my email in 90 days You need to sign in to webmail at least every 90 days. Try calling Customer Security Assurance to see if they will unlock your email. Customer
Shut out of my email
My email is locked they say because I haven’t opened my email in 90 days
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Channel 1253
I have been an Xfinity customer for many years. These past 6 months customer service is so bad. I signed up for the MLB app so that I could watch the Detroit Tigers game today on channel 1253. But of course message is “sorry we’re having trouble connecting.” This is the worst customer service ever!!
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Customer Service
This is because Comcast is run by IDIOTS.
cannot exit MLB multiview
I added the More Sports & Entertainment to watch the Detroit Tigers. When I go to the game on my smart TV, I am getting a 4 screen Multi-view. Supposedly, I can use arrow keys to choose the one I want to watch but that feature is not working. Pretty worthless for watching a single game. Tried it wat
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Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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Non-X1 Service
@user_i752oi After writing an email I am unable to send it because the SEND button is not there anymore. Reduce the size of your screen by holding down the ctrl key and tapping the - [minus] key.
send email
After writing an email I am unable to send it because the SEND button is not there anymore.
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need help with handshake
I am using customer owned Netgear C7000v2 modem my internet is working fine but the Xfinity stream app only shows TV Go channels it doesn't recognize my home network please manually re- provision my modem and send UDB refresh
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Xfinity Stream Website
We can assist with processing your cancellation request @user_kxb3b0, but in order to do so, we do need to collect some private information to get your account pulled up. Can you please send us a Direct Message so we can better assist? To send a "Dir
Cancelling is IMPOSSIBLE
I am filing a formal complaint regarding continued billing by Comcast Xfinity after cancellation of my internet service. I canceled my Xfinity service on or about December 2025. At the time of cancellation, I requested confirmation that the account was closed and that billing would cease. Despite th
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robert_b18 Did you try clearing the cache and cookies? Or using a different browser? Does that make any difference? Is this happening on all of your devices?
Cannot Log-in to Comcast email
I cannot log-in to one of my Comcast email accounts. I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account. On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider
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send email
After writing an email I am unable to send it because the SEND button is not there anymore.
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We can absolutely assist with processing your cancellation request, and we understand where your frustrations are coming from @user_kxb3b0. To get started, could you please send us a Direct Message with your first and last name, along with the servic
Cancelling is IMPOSSIBLE
I am filing a formal complaint regarding continued billing by Comcast Xfinity after cancellation of my internet service. I canceled my Xfinity service on or about December 2025. At the time of cancellation, I requested confirmation that the account was closed and that billing would cease. Despite th
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Hey there, @user_mrf5xc, thanks for reaching out through Xfinity Forums regarding the Apple Watch reward offer. We would be happy to look into this for you. I see you sent over a Direct Message, and we would be happy to help you there with the status
Missing Diamond Reward - $300 Apple Watch SE 3
I am an Xfinity Diamond member and I can see the $300 off Apple Watch promotion on the mobile shop page, but it is not appearing in my Rewards portal to claim. Can a representative please help me get a manual code?
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No. When I open the xfinity email app there are several email accounts there, including my primary acct email, and other comcast.net emails that I've added to my account up to the limit. In addition there are other non-comcast email accts that
Cannot Log-in to Comcast email
I cannot log-in to one of my Comcast email accounts. I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account. On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider
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Sound and video “stuttering” on sports networks
This has been happening for the past few weeks now. It’s primarily happened on sports networks/sports package channels (NHL network, MLB network, MASN) where both the sound and picture are pixelated and stilted. All lines were secured and we even got and installed a new splitter. We got a new cable
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X1
Hi, I just got off the phone with an Xfinity agent who is saying that they don't waive installation charges, but the agent I spoke with when I set up my internet told me that the installation fee WOULD be waived. The only reason I even called back i
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Was told by agent that installation charged would be waived, still got charged
I had xfinity tech come to the house I moved to, in order to reconnect cable line so I could get service. When I set up the appointment on 10/11, the agent told me in writing that all the charges would be waived, and confirmed later that there would not be a fee. Nonetheless there is a $100 tech fee
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