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RE: Email received from Comcast Xfinity
Email saying we haven't received your payment.......... Our check was mailed on Jan. 19 (2 weeks ago). Check #[Edited: "Personal Information"] for $233.10. Not sure if the horrid weather has impacted US mail delivery or not. I respectfully ask for your patience regarding the mail delivery and to wai
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Billing
Update Credit Card Number
have a new credit card. I have previously authorized my monthly payment to be taken from my credit card. I want to continue with , but weant to give you the new card numbner
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Billing
The outage tool has been telling me that our service is good, but we haven’t had internet since the power came back on Friday. the guy that fixed the line going from the pole to our house said there was no service coming from the street. I cha
Nashville outage status
Hi I was hoping you can give me a timeframe or status on when you think service will be restored. We have had power since Friday. Thank You!
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Iwant to give you my new credit card number
Update Credit Card Number
have a new credit card. I have previously authorized my monthly payment to be taken from my credit card. I want to continue with , but weant to give you the new card numbner
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I am cancelling my service but cannot get an agent. I am not continuing my service as my new roommate has a dish thanks [Edited: "Personal Information"]
Cancel Service
I will I would like to cancel my Internet service. I tried calling your customer line and after dealing with the robot the whole time for customer service was too great. Please cancel my service and let me know if I am required to return hardware somewhere.
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Xfinity terminating account w/o cause
Hello this past weekend Comcast legal decided to terminate our account without cause it’s causing a lot of stress on my family on me and everyone else we did nothing wrong here I’ll say it again my grandparents are old actually in they’re 80s and this stress your legal department is putting on me an
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Customer Service
Thank you. Done and will wait for next response.
Received Payment?
Hello, I've been trying to speak with a live agent regarding my payment that was mailed on January 24, 2026 in the amount of $236.67 with Check Number: XX53. It hasn't posted to my account; however I don't want my services interrupted as it hasn't been posted yet. I tried to schedule a call back sin
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@user_td9zfs I don't know what browser you're using, but I use Firefox and have an extension that blocks ads in Yahoo! Mail. Check your browser for an extension you can add to it to block those ads. No need to pay Yahoo $5.00.
Email migration to Yahoo
Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin
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@XfinityJeff Good morning @user_3g2or1, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. You can access your comcast.net email on the Xfinity website here. Let us know if you have any issues accessing the link.
Comcast.net email
I am able to access my comcast.net email on my computer. I am not able to access it on my cell phone. New issue for me. it just stared today.
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Hello @user_wuz63z I understand the importance of a stable internet, especially when you are working from home. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in
Outage
1.25 outage no updates work from home . I will also be looking into a different carrier
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@user_164id6 What is the proper method for logging in to my Comcast.net email address? What is this "Web Portal" that some users refer to? The instructions found after logging into my Xfinity account lead nowhere. They tell you WHAT to do, but not
Email "Web portal"
What is the proper method for logging in to my Comcast.net email address? What is this "Web Portal" that some users refer to? The instructions found after logging into my Xfinity account lead nowhere. They tell you WHAT to do, but not WHERE and HOW to do it. For example, if one tries to log on via Y
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No worries - Quantum Fiber is offering $45 a month 1gig internet for new customers. Do you have something better than that for existing customers?
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
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Hi there, @user_sr4b27 I’m glad the issue with your mobile line has finally been resolved, but I’m truly sorry for the amount of time and effort it took to get there. Spending a total of six hours across two days in online chats experienc
Mobile device suddenly disconnected from nettwor
Hello, I am in dire need of assitance! Earlier this evening my mobile device became disconnected from the network so I initiated xfiniry assistance chat with agent in which after spending 3 hours in chat with no results the live chat was abruptly ended. Because of medical issues ia am disabled and h
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Thanks again for the time spent reviewing your billing with us. Looks like the system did process the plan change and prorations correctly, though it hasn't had a chance to update on the customer side yet. We should be good to go, but please feel fre
Please correct amount owed on my bill
This is third time trying to get xfinity to fix the amount owed. I changed plans and new bill should be $50 not $75 like it’s showing . Can someone correct that ?
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@User_Sc1234, if you change your mind and want to review ways we can save you money, feel free to send us a private message with the directions in my previous response. Thanks!
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
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Thank you very much for the clarification. Do the devices that cannot connect to the internet have any type of error message, or just no internet connection?
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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@user_mn7zbv Hello. How do I find my 11-digit ACT code? Thank you. What mobile provider do you have?
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ACT code
Hello. How do I find my 11-digit ACT code? Thank you.
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