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Installation fee after a service call.
I moved my internet service on Sept. 17. Everything worked fine for one week, then it stopped working on Sept. 26. After troubleshooting with tech support by phone, I was told a technician would need to come to my home. The technician came on Sept. 28, and said that for some reason the ID number on
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Billing
@btarin Thanks for reaching back out, Are you sure it's the actual cable box and that it's not sitting on something that's making it rattle or make noise Can you clarify what kind of noise the cable box is making
New Cable box
I received a new cable box for our tv but can't hook it up. Does xfinity make house calls ?
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Still happening today. These people want me to switch to their cell phone plan. Why would I do that with this kind of incompetence in getting something fixed that worked before? I'm not putting my cell phone in their hands if this is the best they ca
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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How do I unsubscribe from notifications to a thread, such as this one? I posted a comment months back, and now I’m getting an email notification every time someone posts to this thread.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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@user_ga3lvy Thanks for reaching out to us as an employee that works from home, I truly understand your concern about having a reliable, steady connection. Unfortunately, service interruptions can happen for many different reasons, whether it's weath
Billing credit/compensation for lost wages due to outage on 01Nov2026
I want a credit for all of the downtime/outage that is costing me money as I work from home. I am unable to work. My "Diamond" account number is [Edit Personal information] I expect a credit along with some type of compensation for lost wages
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Reset Gateway Admin Password
I forgot the password to for the gateway admin log in. All online suggestions are not helping. How do I log in to admin if I have forgot my password?
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Your Home Network
@user_c7pgfc Thanks for reaching out to us. If you have a credit on your account it automatically rolled over to the billing cylce.
Bill
I have an $81.05 credit on my bill, I'd like that credit put towards the bill that's due by November 3rd please, thank you.
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user_wn4auc, You’re very welcome! We’re delighted to hear that your G36 is now getting the advertised download and upload speeds. It sounds like the activation, reboot, and refresh helped get everything communicating properly again, and
Arris G36 slow upload speeds, have the issues with the G36 been fixed?
I previously opened an issue about my G36 not being able to get 100mbps upload speeds: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62?commentId=6a7a1c95b3ed1847a072fe13 I signed up for 1gig service in a mid-split upgraded area. I shou
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Being charged for a free mobile line
I was told back in July or August by an Xfinity agent that I could continue to use my free mobile line until November of 2026; but when I checked my account today I’m being charged a little more than $30 per month. I’m going to get the refund for all the months I was charged including this month
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Plan
Hi user_mepl91! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you choosing Xfinity, and please know that my team is always here to help. I understand you're having issues with migrating one of your Comcast.net email addr
Yahoo conversion issue
I have initiated the conversion to Yahoo email on my [Edited: "Personal Information"] account but it is stuck in process somewhere. I cannot log into Yahoo with my new password, and when I try to log into Xfinity it says to go to Yahoo email. I need Comcast to verify the backend provisioning status
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user_601600 Sounds like your promotion rolled off, and service went to everyday pricing. We do want to make sure customers have options at anytime to help save some money where we can assist. Have you gone to our app or website to check offers out at
Dramatic price increase
My bill has gone up by over 50%, my bill used to be 53$, this month it will be 123$. This is completely ridiculous as I have not changed my service. How do I fix this?
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So, I re-installed my g36, xfinity support activated and rebooted it and now I get my advertised speeds, including the >100mbps upload. It's not clear to me what actually resolved the issue, everything I can see on the modem stayed the same, but i
Arris G36 slow upload speeds, have the issues with the G36 been fixed?
I previously opened an issue about my G36 not being able to get 100mbps upload speeds: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62?commentId=6a7a1c95b3ed1847a072fe13 I signed up for 1gig service in a mid-split upgraded area. I shou
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Request to Cancel Xfinity Internet Service
I am requesting immediate cancellation of my Xfinity Internet service. I do not wish to receive a phone call or discuss retention offers. Please process my cancellation request in writing and provide written confirmation of the cancellation date and any remaining balance. Please also provide instruc
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Customer Service
First. Is this a new service install / new move-in or an existing service ?
The Router is blinking yellow and will not activate on app
Got home with the new router and connected it and it has only been blinking yellow. Checked connections and also unplugged and replugged jt but still only blinks yellow. What do I need to do?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bill
I have an $81.05 credit on my bill, I'd like that credit put towards the bill that's due by November 3rd please, thank you.
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@XfinityJoe Thank you for letting me know that you are aware of this issue and are working on a resolution. One of the main reasons for switching to xfinity was because I liked the streaming option - since this feature is unavailable, will xfinity
Cannot fastforward a DVR recording while it is still recording.
First, let me say that this feature used to work. Second, I have seen many posts about this issue in your Forum, but no solution has been provided. While a program is being recorded on the XFINITY STREAMING App on my LG TV, I cannot fast forward the program. I have to wait until the program finishes
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancellation Request – Customer Currently Overseas – November 16
Dear Xfinity Support Team, I am requesting assistance with cancelling my residential Xfinity internet service in San Francisco, effective November 16, 2026. I will be moving out of my current residence on November 15 and relocating to a home where internet service is already established. I am curren
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