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unable to use HEOS TuneIn on my Denon AVR-X2500H.
unable to use HEOS TuneIn on my Denon AVR-X2500H. Error code "Unable to stream from Tunein, Please try again later." I am user a8qc7n , 80 years old this year, and I do not have the visual ability or technical skills and background to troubleshoot.
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Customer Service
verification code
I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?
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Customer Service
user_3klcsb Welcome to our community forum! Thanks for reaching out so we can help you sign into your Email. Are you trying to sign in using our website or are you using a third party mail app?
Log in on phone is not working
Log in is not working on phone. I have deleted and reentered numerous times
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Phone app
It appears that my phone app no longer shows the programs that I have recorded on my Xfinity DVR. How do I fix this.
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Xfinity Stream App
@Susan1343 Are you connected to the home network or an guest/mobile network? What are the troubleshooting steps you've taken from your end?
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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user_d0w2tr I would be reaching out if I were in your shoes too. Our team is here to help you. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Mess
Delivery issue
URGENT. Received empty box from fed ex. New iPhone 17 missing. Provided police report and pictures but nobody is getting back to me and I’m still getting charged. I’m an attorney. Next steps will be reporting to attorney general and/or suit to remove from account and refund me. This lack of service
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That's a great question, @ckasper. To avoid high roaming fees with Xfinity Mobile internationally, activate Airplane Mode to block cellular data, then selectively enable Wi-Fi for connectivity. Please visit this link to learn more about using your ph
International phone. Can I have my phone on airplane mode? So I have can have camera access
International phone. Can I have my phone on airplane mode? So I have can have camera access
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user_0mhq85, let's take a closer look at your account and see what we can do to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon locat
Internet [Edited]
Your customer service [Edited: "Language"] you can't even speak to a live person without the ivr hanging up on you I mean my internet drops two to three timres a day well this is only an hour I should say because I'm trying to work from home and I can't you always say it's the device it's not the de
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there is no direct message button
How do I get support????
I've been online with a chat bot for 30 mins and they asked me the same question at least 3x. My bill has skyrocketed to 485/month. I want to lower my bill or cancel my service I know I can move over to a different internet provider and streaming service for less than half the cost of what I'm payin
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I have the same issue but i was reading that if i have the Bridge enabled, then i am not able to use the current Wi-Fi extenders i have. Is that correct? I work from home and it is creating so many issued with my work phone. I can be on calls and it
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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name change
i recently was married and need to change my last name on my account.
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Customer Service
They are wireless I've walked through the troubleshooting from the AI chatbot multiple times it drops and then comes back on drops and then comes back on and I reset the gateway or modem to factory reset so I haven't changed any of those settings it'
Internet [Edited]
Your customer service [Edited: "Language"] you can't even speak to a live person without the ivr hanging up on you I mean my internet drops two to three timres a day well this is only an hour I should say because I'm trying to work from home and I can't you always say it's the device it's not the de
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Emmanuel_01, we cannot send you a DM. Give this a try: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this for
I was charged twice for my Now mobile plan
Hi this is sam I am now mobile customer From last year this month suddenly I got charged Twice on my debit card, I have no idea why I was contacting all the Xfinity numbers as well as the no mobile numbers which indeed gets redirected to Xfinity or Comcast or sometimes they just send you the Xfinity
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I was told by an Xfinity employee that I could get an Xfinity gateway mod on for free. ... "Free" is on overstatement. "Included with some plans at no extra charge" would be more accurate. They build the cost of the device into the cost of the plan,
Gateway modem
I was told by an Xfinity employee that I could get an Xfinity gateway mod on for free. Is this true
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@XfinityJamesC There is not direct message icon . I need someone to come finish burying the line. [Edited: Personal Information]
tech didnt finish job
The line didn't get buried, he said he had to put the job on hold due to no signal at the fiber tap. the line is unburied. i called customer service to try and set up a appointment to finish the install so I can have internet. but they said the line had to be buried first but there's no new update o
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First time that I did, but good to know it's happened before.
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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You are welcome. Looks like I need more characters to post this.
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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@IronmanCO Thank you for working with us. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of th
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Construction in our area
There was work being done in our area with heavy equipment putting fiber in. I would like to know the details on what this would provide to our neighborhood (we are somewhat isolated). Also what level of survivability there is during a grid power outage as we have been subject to several >4 day powe
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