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Platinum Membership Peacock Reward
I have been reading other posts trying to figure out how to get this offer, and everything I have attempted comes back with my account is not eligible for this reward. Is there something else I have to do to get this other than being platinum status?
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Customer Service
We resolved this comment thread. Thanks for counting on us @user_9o1qg2.
Diamond member can't activate Peacock Premium
Hi, I’m a Diamond member in the new Xfinity Membership program. I received the email stating that I’m eligible for the free Peacock Premium benefit, but when I click the activation link it says I’m not eligible. Other Diamond members are reporting the same issue, and it appears to be caused by an en
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Xfinity marks obviously legitimate email as spam
Many have complained about how much spam Comcast/Xfinity lets through, and this is remains a major problem. But on the flip side, their system routinely treats obviously legitimate email as spam. This includes email from: - major companies, - people on threads you've started, and - people you commun
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My internet download speed is ridiculously slow. It’s 33 to 52 just now with several tests done. My neighbor has same issue and uses the Xfinity router. Mine is a Motorola router. We seem to be throttled all the time but worse late
Poor services
Xfinity Internet worked good till this evening, T-Mobile worked way better, am i over data usage or something, i cant watch streaming services
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want to make a formal complain on line not through a dispute form. I am fully paid on my phone and my land line hasn't been active for days since I paid the bill.
Formal complaint, certified letter or legal dispute form?
Should I initiate the formal complaint process with Xfinity through a certified mail letter to Comcast Corporate or through the Send a Dispute form? I will proceed on to the FCC etc. from there if needed, but how does one submit an attempt to resolve issues with Xfinity/Comcast after 6+ months and s
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@user_hr56a Thanks for adding to the community. I don't see other posts from your profile, but we're glad you brought this to our attention. Send us a direct message with your full name and complete service address to “Xfinity Support”. T
Waterline damage
This is the third time I am typing this. You must take responsibility in wrecking and destroying my waterline. I have a bill from City of Fort Lauderdale of $1037.00 for a leaked caused by an ungrounded crew for Comcast/Xfinity. My name is [Edited: "Personal Information"] at [Edited: "Personal Infor
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@SteveR405, no problem! That is correct, Paramount + with Showtime is essentially a re-branded Showtime channel. It includes access to the Paramount+ with SHOWTIME channel, SHOWTIME multi-plex channels, as well as Paramount+ with SHOWTIME On Demand a
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
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Accepted Solution
Failed mobile order
I have spoken to six different reps and have been told different things by each for a missing phone order. I ended up cancelling my internet and mobile service. No resolution to the issue. I was told different things by different reps. No effort to retain my account.
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Customer Service
@XfinityFrank Thank you for your response. So, Paramount+ with Showtime doesn't actually have any Paramount+ capability?
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
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Hello again user_0ophh5, thank you so much for following up and letting the community know how things worked out! We are so humbled and thankful you gave us the chance to assist with your trade in. Please feel free to reach out on the Forums anytime,
Trade in help
I too have now been a victim of the blank shipping label, and now Xfinity is not wanting to honor the $1100 promotional trade in credit when trading in my iPhone 14 ProMax for the preorder of the iphone 17 pro. I've had to call 16 times with this trade in. I've rewrote this 3 times because when plac
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Hi tonywmson! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer, and my team is here to help. Let us further assist you and take a look at things on our end. Please send us a Direct Message. Here are the detail
email disappears from inbox
email disappears from inbox. Others have had this problem. Some users say only fix is to delete member completely, then re-add the same member, and the problem goes away. I can't do that because with the upcoming move to yahoo a new member can be added BUT WILL HAVE NO EMAIL ADDRESS associated with
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I'm having the same issue but have always used credit card payments so a 6 month block is not the problem. Ideas other than moving to Verizon or T-Mobile for a functioning website?
adding bank detail
i want to add bank detail but it's saying I cannot, and only have credit/debit card option. Xfinity agent promised i'll pay only 55 dollar after 10$ discount for setting autopay with bank info. I feel cheataed and want this resolved ASAP.
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@user_r5s7fm Only resolved after visiting an Xfinity store and then making an WA AG office complaint. It wasn’t till afterwards I realized they deleted my land line. Seems as though their outsourced customer service has discovered how to scam custo
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Thanks for confirming, @SteveR405! There are distinctions between these 2 services: Paramount+ is a streaming service that offers a variety of shows and movies, including original series and live CBS programming. To access it, you need a compat
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
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Trying to Log into Email Account [Edited]
I'm trying to log into this account [Edited: "Personal Information"] It was our families secondary account. But it's been awhile since I've checked it. Does this account still exsist?
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Hello, @user_lqdjqm thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I'd like to investigate the additional Jurassic Park movie membership benefit further. Since I'll need to gather some information we
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Membership Benefits Redemption Claim - Movies
This morning there was a single offer to claim one of three Jurassic Park movies. I chose Jurassic Park (1993) and it was available shortly after under "Purchases." I later returned to the Membership Benefits tab and under the Entertainment sub-tab the other Jurassic Park movies were available to cl
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