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Question for burying new lines
I'm currently having issues trying to connect with an agent to discuss what I can do about my current situation about burying lines within the property I am renting.
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Customer Service
Adding service for a second address
I need to add a second address to my account. There seems no automated way to do it. I tried Xfinity Assistant and I can't speak to a live agent. A prior forum answer says I need to direct message Xfinity to get set up with a second address. And apparently I need to post in this forum to be able to
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Customer Service
Hello fiftiy5o the Wi-Fi Hotspot feature in the Xfinity App will show nearby Wi-Fi Hotspots, but not all can be connected to. Since it is a Spectrum Hotspot, you would need a Spectrum account ID/password to login, like you do with Xfinity.
Xfinity hotspot
I am having an issue with hotspots. I am out of town for work and I am trying to use Xfinity hotspots. I keep getting pointed to Spectrum hot spots using the Xfinity app ...I tried logging on and nothing .. is this correct on the fact that Xfinity and spectrum share hotspots? If so why can't
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Poor connections and total lack of customer support
Unable to contact anyone but a stupid bot. This is beyond poor service. Have a unifi network and getting these errors ALL THE TIME! 2 Unresolved Events Clear All Description
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Your Home Network
Xfinity hotspot
I am having an issue with hotspots. I am out of town for work and I am trying to use Xfinity hotspots. I keep getting pointed to Spectrum hot spots using the Xfinity app ...I tried logging on and nothing .. is this correct on the fact that Xfinity and spectrum share hotspots? If so why can't
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Customer Service
tony166 Hi there! This is a great question. You can return your equipment to any UPS store along with our service centers. I'm so glad we offer UPS as an option for customers who do not live near an official service center. You can view the formal re
Return Flex box
I deactivated my flex and need to return it. The nearest Xfinity Store is 35 miles away, and I am not driving that far just to return the box. So what is the next step
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Hello @user_rue0wp if you still need assistance, we would be happy to help. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https:
Bad customer service
I have been trying to upgrade my peacock plan with xfinity for over 2 weeks. I have contacted xfinity through chat, calls, and emails. I have gotten no where!! Xfinity customer support has been horrible ever since I switched from Verizon Fios 8 months ago. I have reached out for what sh
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I keep getting emails from mailer-daemon.comcast.net that is rejecting a email address that I typed wrong. ... It is typical for mail servers to respond for certain kinds of sending errors with a 'mailer-daemon' message notifying the sender of the p
How to STOP notifications of rejeting email address. This is an automatically generated Delivery Status Notification.
I keep getting emails from mailer-daemon.comcast.net that is rejecting a email address that I typed wrong. It says its rejecting an address. How do I stop getting these automatic Delivery Status Notifications.
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Hi user_qf2app, thank you for reaching out and visiting our Forum to take care of this low hanging line. Let's roll up our sleeves and get this taken care of, I can imagine it can be worrisome seeing the line like that. We'll need to create a ticket
report low hanging cable wire on Bingham Ave where it crosses Crest Ave. in Dedham
Large trucks are unable to travel up Crest Ave because cable wire strung on Bingham Ave is hanging to low.
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Internet outages
Constant outages… good for a week… then it starts outing again… many times a day… my son does online college classes
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Your Home Network
Hey there @user_q9vzkv that is quite interesting. Are you experiencing a similar result about 40 minutes or so into a program?
britbox captions black out after about 40 minutes
I recently had my set top box replaced. Since that was done, I've noticed when I watch a show on Britbox (through the Xfinity Apps menu) the closed captions blacken out after about 40 minutes. This did not happen with the previous box. If I leave Britbox and return to watch the rest of the show, th
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report low hanging cable wire on Bingham Ave where it crosses Crest Ave. in Dedham
Large trucks are unable to travel up Crest Ave because cable wire strung on Bingham Ave is hanging to low.
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Customer Service
@user_7bimy0 We want to thank you again for taking the time to reach out to us here on our Xfinity Forums. I'm happy that we were able to get one of our expert technicians out to your home and that they were able to get your services working well for
Need help
My internet at my apartment keeps dropping, but when I try to schedule an appointment through the app, the stupid AI assistant refuses to acknowledge that there's an issue. It'll get so bad that games are unplayable and calls will drop, but the AI assistant says nothing is wrong! I need someone to c
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I am getting bombarded daily with numerous spam emails. ... Proceed with caution! When scammers manage to hack into an online account, they sometimes "mailbomb" the account's recovery email addresses in the hope that the victim will be overwhelmed b
Spam is out of Control
I am getting bombarded daily with numerous spam emails. Nothing I do seems to stop or lessen them. What the heck is going on? Can Xfinity offer any kind of solution or guidance?
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@User603 Thank you for creating a public post. I understand that you won something back in September, and it has yet to arrive. We would be more than happy to look into the concern with the reward item. I will be happy to continue assisting you in a
Need help with reward
Can someone please help me with a reward item? I won something in September and it said it would be here by the end of Oct and is not here. I want to leave the rewards program but not if it affects receiving my item. Can someone help me figure out if it is coming or no
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FYI Marcos, this problem happens on my main tv that is attached to a box, but it didn't happen when I tested it on a different tv that is connected to Xfinity via wifi.
britbox captions black out after about 40 minutes
I recently had my set top box replaced. Since that was done, I've noticed when I watch a show on Britbox (through the Xfinity Apps menu) the closed captions blacken out after about 40 minutes. This did not happen with the previous box. If I leave Britbox and return to watch the rest of the show, th
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@kracky I’m glad to hear the technician was able to get everything taken care of. If you need anything else please let us know.
Port Forwarding
I am trying to setup port forwarding for a few devices that use 41000 TCP/UDP ---These communicate with other devices world wide. I have never had an issue with this port with prior ISP's. When I use the Xfinity APP to set this port up I get: The Port Number must be between 1 and 40000 or between 41
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Hello user_7qidwd, my sister-in-law always has the closed captions (CC) on, and I can already imagine how upset she would be, so I get why you're reaching out. To confirm, have you tested the CC on any other X1 Apps?
britbox captions black out after about 40 minutes
I recently had my set top box replaced. Since that was done, I've noticed when I watch a show on Britbox (through the Xfinity Apps menu) the closed captions blacken out after about 40 minutes. This did not happen with the previous box. If I leave Britbox and return to watch the rest of the show, th
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Fix this service issue permanently
user_1nd3cb
commented
8 hours ago
to the conversation:
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0
Outage
Fixed outage for 10 minutes now out again
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