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Apologies. I think I was commenting on 2 different posts at the same time. I’m also having issues with their app on Apple TV 4K devices. Their app support department is not keeping up with device updates is my thought.
poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
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Good afternoon user_887uf1. I will be more than happy to look into this for you. I can assure you we do not want you to have to cancel your services, and are more than willing to get this taken care of for you. I will need some additional information
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Pixelation after switching out gateway
We switched out our gateway and now have pixelation. We’ve bypassed surge protectors, done a refresh of the system through the app, unplugged boxes and nothing is fixing it. Why when the gateway changed and nothing else?
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X1
Xfinity has the absolute worst customer service I've ever dealt with....over 2 weeks and still no replacement remote and a different excuse every time. Just got told on the phone with a actual person to just disconnect my services since I'm not happy
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Spoke to soon, There was a Sixers game at 1pm Sunday and you could not add to Multiview. Also the Multiview App Black out on me. Also another problem is you notice how NFL Redzone is delayed with CBS and FOX broadcasts Live.
Multiview Channel
So I guess this Multiview is kind of only National feeds example notice No Phillies Royals game on Sunday afternoon with NBC Sports Philadelphia only All NFL Football games on even though showing Local CBS and FOX with NFL Redzone. It's ashame nice feature but has flaws.
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Error TVAPP-00144 when trying to stream free channels like unsolved mysteries for example, according to Apple support supervisor, is a Xfinity app issue, not an Apple TV 4K issue. Xfinity support tier 2, keeps telling me it’s an Apple TV 4K device pr
Missing. Channels
Only on my Apple TV 4K boxes does the tv guide not go past channel 3491. The 4000 channels are the tvgo channels. They appear on all other devices including, tv’s, fire stick’s, iPhone and iPads. Because of this, the free streaming channels like, unsolved mysteries etc…are not viewable. Error TVAPP-
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No
Static Routing on CGM4981COM inside my network
I have another wireless router inside my network which fails over to a 5g backup in case my primary internet goes down. It's currently wired into my Xfinity gateway and gets a reserved DHCP address. This is for our WFH connection, other devices are connected to the gateway wifi. I can't find anywher
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Moved to Xfinity Stream App
Missing. Channels
Only on my Apple TV 4K boxes does the tv guide not go past channel 3491. The 4000 channels are the tvgo channels. They appear on all other devices including, tv’s, fire stick’s, iPhone and iPads. Because of this, the free streaming channels like, unsolved mysteries etc…are not viewable. Error TVAPP-
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@user_0d3c18 I'm not sure which settings you mean. There are many. The basics are: Incoming: pop3.comcast.net using Port 995 Security: SSL/TLS Authentication: Normal password Outgoing: smtp.comcast.net using Port 465 Security: SSL/TLS Authenticatio
Comcast Xfinity Email does not work over Quantum Fiber
I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and
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Thanks for the message but your information that does not make sense since my other TVs with cable box are only 1080 and xfinity DVR and HD channels picture looks fine on them. 1080 will not have motion lag, slight pixelation and color problems that
poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
Question
Xfinity Cable
Xfinity audio and video will freeze for a split second. I’ve noticed this problem on DVR recordings and live television. This issue recently started happening after Xfinity did a network update, although it seems very common as numerous customers have it occur over the years. I reset the cable box a
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X1
@XfinityJoe: Yes, I can send and receive email without any trouble using Xfinity's web based email portal--just as I can send and receive my email over other platforms/devices, including my phone, as my original post says. With all due respect, how
Comcast Xfinity Email does not work over Quantum Fiber
I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and
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JL_Lake_Worth I appreciate your time in reach out to us. I definitely understad the frustration if the game is having video and audio issues, especially if the commercials are coming through with no issues. Can you confirm the channel you are watchin
Why is the Miami Heat / 76ers game quality so bad? It's nearly unwatchable.
I'm watching the Heat/Sixers game right now and the video and audio are so buggy I can barely watch the game. CONSTANT video glitches / pixelation, screen going black, audio coming in and out... Why am I paying for a service that is so unreliable? This isn't even close to the first time, just the fi
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Why is the Miami Heat / 76ers game quality so bad? It's nearly unwatchable.
I'm watching the Heat/Sixers game right now and the video and audio are so buggy I can barely watch the game. CONSTANT video glitches / pixelation, screen going black, audio coming in and out... Why am I paying for a service that is so unreliable? This isn't even close to the first time, just the fi
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Channels and Programming
I have same issue with apple tv4k and error TVAPP-00144
Viper122
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Error TVAPP-00277
Error TVAPP-00277, cannot play live channels on xfinity app with Samsung tv
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