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@XfinityNatalie From the zumo app
COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
Question
Greetings, user_lkpeq1! We appreciate you reaching out to our XFINITY Community forum about your Paramount+ error. I would be frustrated if I were missing out on my favorite shows due to persistent error messages. What are the errors you keep receivi
Paramount+
All streaming services are working except Paramount+ will not stream well and keeps getting errors. This has gone for over a month. Reset controller but no help. need help!!
Question
clinkblink1 - Have you checked out the Xfinity StreamSaver bundles? You can pick your favorite app bundle and save over 25%! It's a great way to enjoy your favorite streaming apps. Check it out here: https://www.xfinity.com/learn/digital-cable-tv/str
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
I sent a direct message to support following the instructions in the other post by the Xfinity employee in this thread and demanded it be taken care of. I tried to provide documentation but it was conveniently impossible to find in my account, so I s
Charged for "free" promotion. Again.
Xfinity mobile is supposed to be free for the first 12 months, that's the promotion I signed up for. However, it requires autopay to be enabled, for something that is FREE. Ok, fine. So 2 months in it quietly charges my account like I wouldn't notice. I go to the Xfinity store and the guy's face tur
Question
This worked for me, thank you! It should also be noted, that as soon as I logged in using the default password "password", the system made me change the password before going forward. Also, on my screen, there was no menu option for Wifi setti
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
Question
Same thing happened to us. It's been nearly a year and soooo many contacts to Xfinity and NOTHING. Just out $700.
Scam for paying your device off if you move your line over to Xfinity
At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver
Question
Never received money from Mobile Contract Buy Out
It's been almost a year and we've went into Xfinity twice, we've called probably 5 different times, we've chatted repeatedly and each time we are told that we should receive the money, or to call a certain number. Constantly giving us the roundabout or telling us it's been solved and we should recei
Question
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Plan
cannot call internationally
tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again
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Network
@user_iu79vc Thank you for making us aware you're having issues logging into your email via Forums. I would be more than happy to help get you logged back in to check your emails. Are you getting some sort of error when you try to log in? Are you u
Trying to Log Into Email [Edited]
I'm just trying to login Xfinity to read my email what am I doing wrong? [Title edited to remove personal information - email address]
Question
user_ylp6z2, Thanks for posting on our Community forum. We are sorry to hear you had an issue with your new equipment. This is never the experience we want for you. We are glad to hear this concern was resolved afterward. Certainly, we will forward t
COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
Question
unlock phone
I switched mobile services and had to deal with your terrible AI customer service, which never sent me to a live agent when requested. Anyhow, I was given my transfer information and went through the process with the new service, but was not made aware of the remaining balance. I went online and pai
Question
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Devices
Is Xfinity Support broken?
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
Question
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Customer Service
Please bring back Fox. It's ridiculous that you cannot come up with an agreement. I pay a huge amount of money to you each month! I would like a refund of the amount I'm being charged for a station I can't have!
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hi user_e9ijlw! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us and know that my team is always here to help. I am sorry to hear about the troubles you're experiencing trying to activate Disney+. So that we can better
XfinityAmira
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Disney plus
I am not able to activate my Disney plus account
Question