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No WPS option in Admin tool
I also have an XB10 and cannot activate or find a WPS section or option in the Admin tool. Is there a way to get this added somehow?
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I only have 1 TV box
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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user_odmjxy thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a service related concern and would be more than happy to assist you with it. Have you checked to see what information was listed in the
Outages
So many outages this year. Unreal. Can’t get a hold of a human at Xfinity. Absolutely the worst customer service. Ai assistant should be upgraded to more than 3-4 standard responses. Ironically I’ll get an email asking for feedback. I’ll mark negative as I always do and they’ll keep calling, every h
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@user_5nppaf Thanks for posting and letting us know. Does the same thing happen on the Stream app, using a phone or tablet?
Live TV on Stream for Apple Tv
At some point last couple months I cannot see the TV guide on the stream app on my Apple TV. I cannot watch anything. I've tried logging out and logging back in. I've tried reinstalling the app. I've even reset the Apple TV.
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Hello user_wtn15a, thank you for reaching out here in our Xfinity Community forum. I am sad to hear about your troubles, and we would like to help. May I ask for some clarification? You mentioned paying for 3 years in advance? What did you pay for in
UGH!!
So, y'all have all day to sit online and lie to customers. I just cancelled my mobile services due to the lies I've been told from day one, 12/22. I transferred my and my mother's services over thinking we were getting better deals—not! After the initial transaction, three months in and again after
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Helping is why we're here. Do you have any other questions or concerns we can assist you with?
Upgraded my TV X1 boxes
Last week I received an email from Xfinity, telling me I needed to upgrade my two TV boxes to newer equipment. So, I responded OK, and I received two new boxes. Both very tiny compared to the old ones. One new box is dead on arrival. I took it to an Xfinity store and they sent me home with a differe
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Thank you for the details. Do you have more than 1 TV box? If so, have you tried this on others?
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
Question
I have the same issue. Assistance with this would be appreciated.
Requesting Help with Activating Peacock Premium Perk for Platinum Member
Hello. I received an email recently from xfinity saying I qualify for a free subscription to Peacock Premium, a perk that I can claim as a Platinum member. I followed the link to redeem the perk, but my account showed that the perk had been redeemed already. When I click the link presented to activa
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I cannot receive Comcast emails after I arrived in Tokyo.
I cannot receive Comcast emails
Suddenly I am not able to receive emails at my Comcast.net account how do I restore this account- [Edited: "Personal Information"]
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Something unexpected happened
Before you tell me “send a direct message its at the top right of the screen” it is not. Every time i try to edit my contact info or literally anything including logging into my Xfinity app to setup my wifi, it either says “Access not authorized” or “Something unexpected happened” please help me fix
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Your Home Network
WiFi cut off too early
I talked to someone today to cancel service however I needed the service up until November 9th. After hanging up the WiFi/internet was no longer working. I need it restored until November 9. Thank you
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Customer Service
Peacock
I accepted the offer for free peacock but don’t understand how to use it. It doesn’t appear to have an option in xfinity stream
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Xfinity Stream Website
Added Voice service No Pin sent
I added voice service to plan in early October. I was never sent a security pin to set it up. I’ve requested a new pin multiple times and never received anything. It is not setup, no dial tone and now I am being charged for the service that isn’t active
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Home Phone Service & Equipment
Thank you very much for this info. I appreciate your help.
Upgraded my TV X1 boxes
Last week I received an email from Xfinity, telling me I needed to upgrade my two TV boxes to newer equipment. So, I responded OK, and I received two new boxes. Both very tiny compared to the old ones. One new box is dead on arrival. I took it to an Xfinity store and they sent me home with a differe
Question
Okay, here's what I just did and it worked. It's been a week since my RCS said it was connecting. I've tried everything with CoPilot and today I spent an hour at Xfinity. Nothing was working. I've been trying all of your suggestion
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Hello user_932o69, thank you for reaching out. The DVR issue is a known issue that is being worked on by our engineering and back end teams. They are working to resolve it as soon as possible; and will, update all users once it has been.
XfinityJeffB
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New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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