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Pedestal not in ground
Why was this installed, above ground and not with any way to hold it down. Black should be at ground level installed. Worst it gets knocked over with evern snow plow that comes by.....
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Customer Service
The address never had service. It just shows as a business address when I try to set up residential service. I need to get the address changed to residential so I can set up service. Do I still call the business account department even t
switch from business to residential
How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.
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user_kfgrzo is the Comcast Business account closed? We would need to call our Comcast Business team to close the business account. They can be reached at (800) 391-3000. Then we can open a residential account at the location.
switch from business to residential
How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.
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@user_0rlyox @XfinityDemitrius Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
No internet. Router front lights are off, back back Ethernet port lights are on.
My home WiFi stopped working today. When connected to power the routers front lights are off, but the Ethernet ports are lit up, so I know it’s not necessarily a power issue. Is there any troubleshooting to be done or do I just need a new router?
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Outstanding Customer Service Rep
Please accept my sincere gratitude to outstanding customer service representative, Paul Tangan, for helping me reset my Internet connection and change payment method. Paul was VERY patient with me and gave me clear instructions on how to use my phone to navigate Xfinity website. My phone connection
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Xfinity Compliments
@user_qjd7x3 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if you are not getting the speeds you are subscribed to. Can you share what troubleshooting you have already attempted? Such as
150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps
I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps
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@c.sa126 @XfinityVianney Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
Damaged Pedestal
I have a damaged pedestal in my front yard that I would like repaired/replaced. There is a large crack and a broken piece at the base of the pedestal. No issues with my internet service.
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Hello user_86pl2m! Thank you for your interest and for creating a post for my team here on our Xfinity Forums. You found the perfect team to help out with bringing services to your home. I'm sorry that our teams have not been able to work together to
Cannot Get Xfinity Installed
I live on [Edited: "Personal Information"] in Acton, Maine and am a Breezeline internet customer. At the present time, this is the only choice we have outside of satellite. Our road is a 0.4 mile long dead end road with eleven homes, and all underground utilities. A number of us have been waiting qu
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps
I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps
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Greetings, @user_0g4flh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these unexpected changes to your account. You have definitely come to the right
WiFi disconnected, “Your updated service order is confirmed“!
I got an email a few weeks back saying “Your updated service order is confirmed”, though I never requested anything. I didn’t think much of it as my next auto payment went through and my wifi was still working. However this morning my WiFi disconnected and the Xfinity app says I have a $21.90 balanc
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Concern moved here to the Customer Service help section.
Is FTTH available and when will X Class be available?
Hi Xfinity Support team, I'm writing to request a serviceability check for both Gigabit Pro x10 (FTTH) and X-Class symmetrical DOCSIS 4.0 service at my address. I understand these are handled by the dedicated Gig Sales team rather than standard support, and I'd appreciate having a ticket opened on m
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Good Morning, @ericsmom! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly strange, when you attempt to click on the downloads in your browser does the document show there? Or is it not showing at
downloads
When I download a document from an email, it does not show on the right side of the screen so I can open it. What happened?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi disconnected, “Your updated service order is confirmed“!
I got an email a few weeks back saying “Your updated service order is confirmed”, though I never requested anything. I didn’t think much of it as my next auto payment went through and my wifi was still working. However this morning my WiFi disconnected and the Xfinity app says I have a $21.90 balanc
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My apologies @heyeaglefn your DM does not seem to be connected to this thread. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon n
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
switch from business to residential
How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.
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Chat sent last night, haven't heard anything. Thanks
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
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Hello user_erzdmy, I hope that you are having a great Thursday. Thank you for creating a post and reaching out to us for help with the payment options. I'm sorry that the payment method keeps declining. It's important that we are able to manage and p
Billing
There is money in my bank account for the late payment I have but my card keeps declining even tho there is money in my account
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I did and yahoo told me they can not help because is a comcast server and to call comcast. So i guess I am out of luck and lost 2 accounts. Seriously thinking to switch
my email mygrated to yahoo
3 accounts but i can only see 1 and the other 2 try to download from comcast servers 20,000 plus from 2017that i don't want and there is no way to delete them
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@user_f404c4 Thanks for returning with that update. Be well !
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Wifi connected no internet
Tried resetting modem and router multiple times. Forgot device from phones and tvs. Reset. Modem is not showing interent.
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