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@dave007007 I'm sorry to hear of your intermittent email delivery issues. Our team can help troubleshoot your concerns. Is this happening with all emails or certain emails? Are you using an application/program to receive your emails or are you loggin
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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user_ouovez Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving
Cannot pair XR15 voice remote with cable box
Went through all chat instructions with no result. Tried "Xfinity" + Info but no numbers appear. Been without cable TV since last Thursday.
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Same issue here
800+ Credit Score. They ran my credit and then told me to turn off the freeze. Did it and still show $0 for device eligibility. Likely will be canceling my installation on Tuesday and switching to a new provider so that I can trade in my old iPhone.
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Plan
Data Useage
Why does Xfinity think it's okay to inflate the measurement of data usage? I track data usage on my router, where all my traffic flows to and from my entire network. November 2025 I used 504.27GB upload+download. Xfinity reports that as 1,229GB. That's an inflation of 243%! July 2025 I used 527.36GB
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Your Home Network
user_5e0b59, Thanks for letting us know. We will surely miss your business and truly want to do what's right by you. When you were offered the 50% refund, were they not able to pull up the call from where a supervisor promised the full refund?
Refund
I’m very upset and will cancel my Comcast services. On 10/9 my wife and I drove through Canada for 6 hours. She accumulated $541 of international charges as she scrolled social media. Upon learning of this, I contacted customer service and after a supervisor was called in was informed the charges wo
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@user_t8l49x Thanks for bringing your concerns to our attention. I have link you can use to reset email password. http://www.xfinity.com/password Right under the login section there's a forgot my password option there as well.
email not available
I have 3 email accounts at XF and cannot access any of them on the XF website. Same problem in the phone app. Each gives the same error message: "We couldn’t access your external email xxxxx@comcast.net. Please update the password in settings." The passwords have not been changed but is there a way
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Was offered a 50% refund, which is unsatisfactory to me because a) Our $600 in International Charges while we were traveling in Canada was clearly a mistake and most importantly b) a supervisor from a call placed several weeks earlier assured us that
Refund
I’m very upset and will cancel my Comcast services. On 10/9 my wife and I drove through Canada for 6 hours. She accumulated $541 of international charges as she scrolled social media. Upon learning of this, I contacted customer service and after a supervisor was called in was informed the charges wo
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user_ebkhof our team can double-check the account for you. When you have a chance just send us a direct message, so we can get more details. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinit
Charged for months after I canceled service. Customer service won't remove charges despite proof of cancelation
I'm posting on here as a last ditch effort for help because the Xfinity customer service has been so far beyond unhelpful, I'm not sure there's actually words to describe it. I canceled my service back in November, received a confirmation email, and the service was disconnected. However, Xfinity con
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I’m having a very similar experience right now. I cancelled my account in September only to learn a month later that it was not actually cancelled. My payment had already gone through and I was told by multiple Xfinity agents over different phone cal
Charged for months after I canceled service. Customer service won't remove charges despite proof of cancelation
I'm posting on here as a last ditch effort for help because the Xfinity customer service has been so far beyond unhelpful, I'm not sure there's actually words to describe it. I canceled my service back in November, received a confirmation email, and the service was disconnected. However, Xfinity con
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Good morning @user_u8stlp, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with CNBC, but you have come to the right place for assistance with this iss
CNBC
Why am I not able to connect to CNBC? Last week there was no sound now, not loading at all. Please help!!
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Peacock Activation
I am trying to activate my Peacock Premium that is included with my 1 Gig plan. However, when I go to the activation page (https://customer.xfinity.com/activate-peacock) it says that my account is not eligible for the Peacock offer.
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Non-X1 Service
For the benefit of anyone who finds this thread, it appears that an update to modems around 11/14 prevents customers from having meaningful access to the integrated management interface until that access is explicitly enabled using the Xfinity applic
Logging into modem (NOT)
Why can I no longer log into my modem to set up reserved IP addresses?
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Hmm, did your email go through the Yahoo transition or is the account still being serviced by us? Appreciate you taking the time to reach out to get us in the loop aeb1227
Problems with email access abroad and using VPN
I am traveling abroad. My email is set up in Outlook. Likewise, I had it set up on my iPhone. I noticed that for the past few months, my email has not been coming to my iPhone. Then, when I travelled abroad, my email stopped coming in via Outlook. While I can access my email directly from the websit
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Happy to help investigate the connectivity issue with the TV user_0y89t1. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:
TV won't come back on after reconnecting
Had our service suspended, paid the bill yesterday morning and the internet came back on shortly after but the tv still hasn't. It's been more than 24 hours. I've done multiple refreshes, restarts, plug/unplugs of both the modem and the cable box(Xi6-a), I've used the app assistant and still the "pl
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Internet
Can you help me get service on til my bill is pay Monday night I pay 90 Saturday
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Customer Service
Internet Problems over a month
I have been having internet problems for well over a month. Multiple laptops and pcs every morning show a “no internet, secured” message. Phones and iPads were working fine at first but now iPads are also struggling. I have gotten TWO new modems, talk to support about a dozen times, and have had 2 t
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Your Home Network
MissPatchatell Is there a dial tone on the device? Typically if you remove and reconnect the phone line to the modem it should remedy the issue. Thank you very much for getting us in the loop on this issue.
XfinityThomasB
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23 hours ago
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I need to schedule appointment/ problem with phone.
I cannot call out on phone.
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