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Hi @nosyone, I am glad you remained diligent! I'd like to look a little further into this issue, but I'll need some additional information to submit this over to the product team. When you have a moment, please send our team a direct message with you

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Xfinity Assistant pushing scam equipment upgrade link

Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te

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@conmay09, I see you've made a few posts about this issue, and we hear you and appreciate your feedback. As it stands right now, there are no plans to implement a switch back, but that may change. I personally changed my primary email address over to

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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Thank you for trying @user_7plkms. We can take a look at the Membership Reward and see what could be causing the error. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In"

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300 off phone

I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?

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Thank you for offering help, I will try to "direct messaging," when I have time. Today, I have another problem. when I tried to text message this morning, somehow, I got a message, "Please insert a SIM card." I can't text or make a phone call. It wa

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False Representation

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for

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I just tried that and it still didn’t work.

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300 off phone

I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?

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I had a problem with my remote.  I chatted with the xfinity assistant and asked for a live agent.   They said that they were re-setting my remote and said that I had 500 something on my computer and named other equipment.   

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15 hours ago

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Xfinity Assistant pushing scam equipment upgrade link

Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te

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cancel

I have requested cancellation several times, speaking to a sales rep who said they would take care of the situation and misled me into thinking they would assist with the cancellation. After speaking to them for over an hour, they refused to cancel and said I should call. I am going to file a class

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outtage was to long need credit

had an outage last night from 130pm eastern time ti about 3am. I am looking for credit for this est. Time

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Thanks for checking, let's take a deeper look at your account to see how we can get this resolved for you.  To get started please send me a direct message including your first and last name and complete service     Here's the detaile

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Get 2 tickets to the NASCAR All-Star Race, on us

I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.

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Termination Fee

what is the termination fee for my account if I move to another carrier for the internet service?

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I reset my default Internet settings and it didn't change anything. I see on the forum that other people are having the exact same issue with the Nascar ticket giveaway code being blank. This obviously isn't on my end. It's a problem with Xfinity.

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Get 2 tickets to the NASCAR All-Star Race, on us

I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.

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Using cable box. Why are way more movies now on Xfinity not showing trailer options?

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ENT-22019

I continue to get "ENT-22019" message when trying to play a movie trailer.

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Hi there, @saa7, the information @Again provided is accurate. Did you need assistance with your account?

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Termination Fee

what is the termination fee for my account if I move to another carrier for the internet service?

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Internet drops repeatedly for many weeks

for over 4 weeks now my internet has been dropping several times a day. I have replaced the modem but that did not fix the problem. I have no option to speak with an agent and the xfinity assistant is quite useless since it just keeps asking me to restart the modem

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Hello @user_6m7ayk, thank you for taking the time to leave a post. Sorry this happened, and I completely understand why you’re upset. Having crews enter your private property without prior notice, drive heavy vehicles across your land, and then

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Get comcast equipment off my private property

I own a trailer park in GA. Comcast is a pain. Today, 8 guys showed up to " bury 15 feet of cable. I was not contacted beforehand! They drove two big trucks over yards creating ruts. They were rude. I called police . I do not want Comcast or their equipment on my property. I want it removed! judy [E

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What ended up happening with this? I'm going through this exact same thing right now and its extremely frustrating. Seems to be solely a comcast issue and i'm wondering what legal steps we can take about this because now all of my online accounts are

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16 hours ago

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Landline ported by hacker

My landline phone line was ported out by a hacker and now comcast says they cannot port it back. This is a phone number which I've had with Comcast since they started phone service. Now they say, even though I did not order the port out, they cannot get it back. All my business and personal contacts

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I agree. I recently made the required Comcast migration to Yahoo's free email and was surprised to see all those Ads as well. I think Comcast should have made it clear beforehand, to it's customers, the switch to Yahoo's free email service has Ads an

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Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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We need to rule out all possibilities, so we you need to try and log in through that link I gave you or the Xfinity app.   If you gain access that will show you what your password is and then you just need to go into your iPhone settings and u

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Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

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Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays

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Refund?

So now that you’ve eliminated the NFL Network AND Redzone…… will I be refunded a portion of the ridiculous $306 you charge me every month? Or do you just keep it?

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