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@XfinityVianney @user_ju0ypw This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform; • Click "Sign In" if that prompt is visible
How to get help for dropped packets, MDD message timeouts & uncorrectable codewords
I have had internet connectivity problems for over a month now. I'm not understanding how to get help for it. Twice when I've gone into the system, it's immediately taken me to a page to schedule a tech. When they come, they say the signal is "fine". I have weeks of data collected from my modem that
Question
user_vnjb2r Hello, and thank you for reaching out through the Xfinity Community Forums. I would happy review your account, payment history as well as set up of your payment arrangement. To get started, please send me a Direct Message with your
Arreglo pago
Hice un arreglo de pago. Pero me sigue cobrando la totalidad. Que sino desconectan el servicio
Question
Hello @user_0mk94n, thank you for taking the time to leave a post. I can certainly understand why you'd want to take advantage of the $50 promotion, especially when you're currently paying around $85 per month for your internet service. Promotions ca
$50 internet promo for 5 years?
Current customer with ~$85 pricing wondering if I can take advantage of the $50 promo. Thanks
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user_f57fes Hello, and thank you for reaching out through the Xfinity Community Forums. I'd be happy to help take a look at transferring your Xfinity Mobile line from your old account to your current account. To get started, please send me a Direct M
Transfer
I would like to transfer my Xfinity mobile line from my old Xfinity account to my new and current account
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When will my equipment get mailed?
I just signed up for my WiFi service over the chat option. I mentioned having my modem mailed to me. I am not seeing a way to know when my motel will be mailed and when I asked the chat, they did not tell me. What should I look for in the app or my email for tracking my equipment?
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Customer Service
Arreglo pago
Hice un arreglo de pago. Pero me sigue cobrando la totalidad. Que sino desconectan el servicio
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Billing
YW @XfinityDilary !
Issues with service. [Edited]
I have unplugged the TV . I unplugged the Internet box and waited 60 seconds . I plugged it back in and got nothing . [Title Edited: "Personal Information"]
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Concern moved here to the E-mail help section for assistance.
email changes
Composing emails has changed recently - Address book requires double click to bring down list of contacts with initial letter which has been entered -- Spell check is no longer automatic - I hope these are temporary conditions which will be rectified once whatever maintence and/or upgrades are compl
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
$50 internet promo for 5 years?
Current customer with ~$85 pricing wondering if I can take advantage of the $50 promo. Thanks
Question
Transfer
I would like to transfer my Xfinity mobile line from my old Xfinity account to my new and current account
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Customer Service
Xfinity Mobile promotion removed following interstate move and service transfer
Hello, I am requesting assistance with an Xfinity Mobile promotion that was removed from my account effective September 1 after an interstate move from Illinois to Massachusetts and the resulting transfer of my Xfinity Internet service to my new address. I signed up for Xfinity Mobile only approxima
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Plan
user_borx4b, I can definitely understand why you'd be concerned about that. If your services were fully disconnected today, it can sometimes take a little time for the account balance and final billing details to update in our systems. Depending on y
Payment
I canceled my service on the 28th of last month and they still haven’t fully disconnected the service and are now adding a late fee to my account. When should I expect this to update ?
Question
UPDATE FROM THE AUTHOR OF THIS POST: I have now requested, via Direct Message, that this matter be formally escalated to a supervisor, Executive Relations, or someone with the authority to actually review and resolve it. At this point, my frustration
Request for Executive Relations Assistance – Long-Standing Unresolved Service Credit
Hello, I am requesting assistance from Xfinity Executive Customer Relations regarding an issue that has remained unresolved for several months. I originally worked directly with an Xfinity representative, Frank, who spent considerable time assisting me with serious internet performance issues at my
Question
user_v2p1jx Good morning! We appreciate you reaching out to our Xfinity Forums in regards to your internet service concerns. I'd be happy to take a look at your account, and make an necessary corrections and adjustments to your account. Since I'll ne
xfinity support
Subject: Formal Dispute of Unreturned Equipment / Inventory Error on Closed AccountHello Xfinity Support Team,I recently closed my Xfinity account, number [Edited: "Personal Information"]. I am receiving recurring equipment recovery notices from your partner, Complete Recovery Corporation (Reference
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Im not sure where in my message you thought I was disputing the verification code. I encourage the verification code because it protects me.. What I have an issue with is lack of communication. Let's stay focused on the topic which is poor communicat
Request for Executive Relations Assistance – Long-Standing Unresolved Service Credit
Hello, I am requesting assistance from Xfinity Executive Customer Relations regarding an issue that has remained unresolved for several months. I originally worked directly with an Xfinity representative, Frank, who spent considerable time assisting me with serious internet performance issues at my
Question
Hello, @user_45pnsq! Thanks for creating a post to reach out with your Xfinity Mobile billing concerns. Are you able to use the Xfinity App and/or My Account online to view the breakdown of your bill? If so, what line item(s) do you see that are asso
XfinitySara
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Charged for the free year of mobile service
Hello, I signed up for the year of free service but was charged 36.80 on August 31.
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