I am requesting escalation to Xfinity Executive Customer Relations regarding a pattern of unresolved account, billing, Xfinity Mobile, device, and customer-service issues. This is not a single customer-service complaint. I have contacted Xfinity repeatedly and have been given multiple specific commi

I live in an area that was built out in two phases. I assumed in the second phase Xfinity would come back and finish off this area like the rest of the work done in the area. But there is a very large spool of active fiber and pipes just sitting out in the open. It is located near the intersection o

Hello, I’m reaching out regarding an old Xfinity account that I just learned has been sent to Harris & Harris for collection. I moved out of Maryland almost two years ago. At the time, I was renting the property from someone who told me he would take care of everything related to the move, and I als

employee #3992001 This employee lied multiple times about my payment for my service to be turned back on after confirming payment was received, and retracted his statement

Upcoming bill increased to $70, almost double what it previously was. I like the internet service and want to stay as a customer, but will not be able to with this rate. Are there any company discounts or current offers? I will have to cancel my plan and change provider if I can't find another rate.

Hello, I am in process of porting my xfinity landline phone number to another service (Tracfone). I went through Tracfone to request port process and provided them with my xfinity account information and a port pin of 0000 as this is a landline number and I saw this information posted. Currently on