Xfinity Community Forum

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That's why we're switching companies!

user_aag8bj

commented

8 hours ago

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Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

Question

I agree, @user_c61usf. That is why I apologized for the proper expectations not being set in place. This is definitely not the experience we want our customers to have, I just wanted to provide some additional context to the situation at hand. The CS

XfinityJustinM

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8 hours ago

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Worst Service Ever

On Thursday 5/21 I was able to call to help my disabled uncle who is unable to leave the house set up new internet and cable through a phone representative for his new handicapped accessible apartment. On the call we added myself and his brother to the account in order to continue paying the bill an

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@user_k31awt Contact your state's Attorney General & file a formal complaint with the FCC.

user_v934nn

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8 hours ago

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Complaint-Continuing Billing After Cancellation

I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha

Question

Hi there @user_ifb8la Thank you so much for reaching out on our Xfinity Community Forum about cancelling your service. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat

XfinityDemetrise

commented

8 hours ago

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Cancel callback never happened

Have been trying to cancel my service and the callback function is not working. (Will not give a callback that was scheduled a month ago and can’t get past hold when i call) Need services terminated today, as again, I set up this termination date a full month ago. Seems intentionally designed to not

Question

Hello @TigerJr Thanks for getting this reported to us. There is not currently a know issue with this being reported widespread issue. But we will get it reported over to the engineers to see if there is something the system isn't recognizing when you

XfinityMatthew

commented

8 hours ago

to the conversation:

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DVR Recording missing next day

Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording

Question

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Cancel callback never happened

Have been trying to cancel my service and the callback function is not working. (Will not give a callback that was scheduled a month ago and can’t get past hold when i call) Need services terminated today, as again, I set up this termination date a full month ago. Seems intentionally designed to not

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Customer Service

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Hi there! We've responded to your DM.

XfinityBenjaminM

replied

8 hours ago

to the conversation:

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Device credits not showing up on bill

We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b

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I appreciate the need for security measures to be in place, but with situations like this there is a lack of understanding on your part. I was able to get access to make the needed changes for the move, update account options, and was told that

user_c61usf

replied

8 hours ago

to the conversation:

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Worst Service Ever

On Thursday 5/21 I was able to call to help my disabled uncle who is unable to leave the house set up new internet and cable through a phone representative for his new handicapped accessible apartment. On the call we added myself and his brother to the account in order to continue paying the bill an

Question

Hi there, @user_rv6q7l ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you currently do not have Internet service since yesterday. Please be assured you r

XfinityRichard

commented

8 hours ago

to the conversation:

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No WiFi

We have no WiFi since yesterday. What is going on? We pay to have WiFi every day. We need a credit for this inconvenience, till today we have none .

Question

Hi there @user_b91qoy Thank you so much for reaching out on our Xfinity Community Forum about your internet not working properly, I'll be happy to assist. Have you checked for reported outages in your area using the Outage Map or by texting “O

XfinityDemetrise

commented

8 hours ago

to the conversation:

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Fix my internet

My internet is not working rite

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Hey @arby1222! That is usually connected to your cookies. If you clear your cookies, use a software that clears your cookies or blocks them, or have you browser automatically clear your cookies when exit out, this could be causing your issue. If you

SolutionSpotter

commented

8 hours ago

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"Don't ask again in this browser" is neutered in 2FA

EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T

Question

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No WiFi

We have no WiFi since yesterday. What is going on? We pay to have WiFi every day. We need a credit for this inconvenience, till today we have none .

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Your Home Network

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Hello @user_sli8x8 If you are having issues with sending emails you will want to report the issue at https://spa.xfinity.com/help under the postmaster option. This will open a ticket with our Customer Security Assurance team that will look into what

XfinityMatthew

commented

8 hours ago

to the conversation:

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Emails won't send

Having a recurring issue with emails not being able to send and getting error message: (451 - 451 4.2.0 QRHZwSTp6HvE9QRHZwkeGJ policy violation, try again later (DFTD) ). I am using a supported browser. The total number of recipients is less than 100. I'm only trying to send 3 separate emails to aro

Question

user_9qrt5l sometimes resetting your modem, Xumo box, and devices will resolve this issue.

XfinityJosephA

commented

9 hours ago

to the conversation:

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Xumo

I have the Xumo plan which I added to my internet. It includes Apple TV, Peacock, and Netflix. Apple TV is now asking me to renew for $12.99/month. Is this no longer included? I can still access Netflix and Peacock.

Question

Hi there, @user_vbtv7c Thank you so much for taking the time to reach out to us regarding the experiencing you had which I'm truly sorry for. How has your service been working since you last posted, are you still loosing connectivity when it gets war

XfinityRichard

commented

9 hours ago

to the conversation:

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Heat related outages = Trying to sell me more services

The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the

Question

@user_fy0e72 Hi there Thank you so much for reaching out on our Xfinity Community Forum about signing into your ACM+ from your tv. I'll be happy to assist. To log in to your AMC+ subscription on your television, follow these steps:

XfinityDemetrise

commented

9 hours ago

to the conversation:

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AMC+

I have a subscription to AMC+ that I got for $29.99 for the first year. How can I log in to it on my television?

Question

dns issues

Comcast National DNS servers are unable to cope with requests, this statred in Atlanta december 2025, Daily I get up to 30000 corrected errors, T3 timeouts and rebooting my modem manually I sometimes have to do it multiple times. as DHCP fails Looking deeper into the issue my packets are getting los

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Your Home Network

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AMC+

I have a subscription to AMC+ that I got for $29.99 for the first year. How can I log in to it on my television?

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Sign-In and Account Management

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Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to

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Customer Service

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Xumo

I have the Xumo plan which I added to my internet. It includes Apple TV, Peacock, and Netflix. Apple TV is now asking me to renew for $12.99/month. Is this no longer included? I can still access Netflix and Peacock.

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Sign-In and Account Management

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