Xfinity Community Forum

Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution

Hi, I am posting here out of frustration after multiple unsuccessful attempts to resolve what appears to be a backend activation or account provisioning issue with Xfinity Mobile. I recently switched from Verizon to Xfinity Mobile, transferring my existing phone number to my Google Pixel 9 Pro Fold

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Devices

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i paid my past due bill

i paid my past due bill 2 days ago why isn’t my service back on?

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Billing

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@user_90pgjk @XfinityJeffB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ

EG

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11 hours ago

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Escalation Needed: Xfinity Advertises Symmetrical 2 Gig at My Address but Only Delivers 300 Mbps Upload

I'm requesting assistance from Xfinity's Digital Care team with an apparent DOCSIS 4.0 / Full Duplex (FDX) serviceability or provisioning discrepancy. The issue: Xfinity's website explicitly advertises its 2 Gig symmetrical service at my exact residential address in Atlanta, GA 30307. The ordering p

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Live support agent giving misinformation. Again...

Last year I enrolled in the Xfinity NOW plan where I had an awful experience with the internet speeds and ping falling drastically short of what was advertised on site and shown on the FCC Broadband Facts label. After spending several hours on live chat and the phone with support "helping" me troubl

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Customer Service

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@user_7sjg0v @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

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11 hours ago

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Slooooow Upload Speed

I just recently signed up for the 1Gbps speed and used my own Motorol gateway\modem DOCSIS 3.1. For Wifi, I bought brand new eero plus 6E. When I do a speed test from the eero wifi unit that's directly connected to the Motorola gateway \modem, I get 760Mbps down| 6Mbps up. Unacceptable!! That's not

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All new part of this issue

user_ww3jic

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11 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Stream app is unusable

All other streaming apps work for me. Xfinity’s is garbage. It halts, resets to start and turns on closed captions. Now some Xfinity experts bot will reply to me “thank you… we care… it works great… let me pass you to some heavily accented person who has you reboot your system” Just fix it!

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Xfinity Stream App

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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New promotion

My contract is ending, I can lower my internet speed and get a 5 year price guarantee, but it includes a one year mobile phone number for free. I do not want a mobile phone. How can I get the promotion without adding a mobile phone number? I do not want to be charged for a mobile phone number after

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Total nonsense. There are two ways to get to your email inbox (at least on an iPhone, I can't speak to Android) with the Xfinity app. There is no menu or button like there should be but it is easily possible, just not convenient... 1. open the app. 2

user_63pod7

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11 hours ago

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How do I get my email in the xfinity app

How do I get my email in the infinity app

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New promotion

My contract is ending, I can lower my internet speed and get a 5 year price guarantee, but it includes a one year mobile phone number for free. I do not want a mobile phone. How can I get the promotion without adding a mobile phone number? I do not want to be charged for a mobile phone number after

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Customer Service

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Concern moved here to the Customer Service help section.

EG

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11 hours ago

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Internet

Hello Xfinity. I need to escalate an ongoing internet service issue. I received my home internet equipment approximately six months ago, around April 2026, and my internet has never worked or successfully connected since receiving it. I have been paying for a service I have not been able to use. My

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Migrate from NOW Internet to Xfinity internet 5 year plan

I have 200 mps NOW Internet. How do I migrate to the XFINITY 5 YEAR internet plan?

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I can’t fast forward on in progress recordings on my Samsung tv. Once the recording has finished I am able to fast forward. It also stopped working on my MacBook. I thought it was fixed because I was able to click on fast forward but it would always

Memoore1967

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11 hours ago

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Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings

Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have

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Hi there @user_3uvpp5 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Are your other streaming channels working fine that were added during that time?

XfinityDemetrise

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11 hours ago

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Not all apps available

I ordered the full package from the Streamstore, and Disney isn't showing up as available. Who can I contact?

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@user_75wli8 My question ?

EG

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11 hours ago

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WiFi not working

Hello our home internet hasn’t been working since yesterday afternoon and I’ve restarted it multiple times and it’s still not working there’s no outages in the area so I don’t know what’s wrong

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@user_t991001 We're happy to hear your electrical panel was repaired. We'll gladly get a technician out to your home to remove the filter and check your cabling to ensure your service is back up. Please send us a Direct Message with your name and add

XfinityLinda

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11 hours ago

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Arris S33 Cable Modem - Intermittent Xfinity Internet Service, Then None at All

We've got (allegedly) 2Gb service to our home here in Northern California. We own an Arris S33 cable modem, which supports up to a 2.5Gb connection speed. It's connected to an eero PoE Gateway and a 3-node eero Pro mesh network. It's worked great for us for most of the last 7 years here. Unfortunate

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DP

Not sure, but I first noticed it yesterday - and it's especially maddening if you're watching a long live sporting event, where you may need to pause & then resume later. "Resume" has been rendered inoperative.

DAN.PET

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11 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Greetings, user_hikgg8! We appreciate you reaching out with your billing concerns. Have you checked the " One-time charges " section on your October statement to see if the $100.00 charge is showing where it is coming from on there? You can use XFINI

XfinityNatalie

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11 hours ago

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Bill question.

Hello my name is [Edited: "Personal Information"] I’m wondering what the $100 one time payment on my October bill

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Hi there @user_fn4u2b Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1.&e

XfinityDemetrise

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11 hours ago

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Need to lower Wifi bill

Ive been paying $86.90 for nearly a year now. It's getting too expensive. If reduction in monthly fee cannot be decreased to reasonable amount, then I will have to consider going with another ISP.

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I just noticed with Green Bay and Chicago recording, when I'm using my laptop, if I select to watch "live TV" it automatically uses the recording and starts from the very beginning of the game. LOL I didn't notice that before. Is that a new broken th

jdawg90

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11 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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