Xfinity Community Forum

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Speed Tier Correction & XB10 Activation Inquiry

- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a

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Customer Service

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Can’t turn off modem router

Tried unplugging but it stays on

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Your Home Network

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Those are all great questions, @rufus97! If you are looking at a current statement, and a new bill has not cycled, it would still show the previous services/boxes on there. Once the new billing statement updates after the changes on 4/27/26, it will

XfinityAdrienne

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12 hours ago

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tv through internet instead of cable box

On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl

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NFL channel

It says there’s no contact with Comcast’s anymore when are you fixing that?

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Customer Service

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@XfinityDena Also, I have reached out to your mobile team too often over the past few months to be blatantly lied to. No one seems to address that ever. I don't have to hide the fact that I used to love Xfinity; with the optimal word being used, so

user_vq3opb

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13 hours ago

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T0

I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)

I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke

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Nobody is helping with anything I’m switching providers

user_ofg8r4

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13 hours ago

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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Help with setting up new box.

I am trying to get a new box set up without using the app , I can not download the app so I need to setup box another way please, and thank you.

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Customer Service

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@XfinityAdrienne Thank you for replying. I may be confused. So, are we now on Xfinity Stream? Tech said internet speed would increase, but I don't see that on our current bill. Also, the bill has us charged for $14 for 2 TV

rufus97

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13 hours ago

to the conversation:

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tv through internet instead of cable box

On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl

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user_ofg8r4 I'm glad to hear you are able to keep in touch with the local technician for updates. Hopefully, the team can work with the local maintenance team to help resolve the concerns. It definitely sounds like a local networking issue if t

XfinityMartyR

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13 hours ago

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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After chatting with Xfinity support and being directed to make sure I didn’t have a Disney+ subscription (I don’t) I decided that the best thing to do is to file an FCC complaint and report Xfinity to the FTC for false advertising. Best of luck to th

user_vaygnh

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13 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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@user_rcw3jr Thanks for adding a post and letting us know. We can make sure everything is stopped and get you a refund. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the

XfinityBenny

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13 hours ago

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Unauthorized charges in my banck account

I don’t have an account with xfinity anymore, but I’m still getting charge 86 dollars every month

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Sign-In and Account Management

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Hello, user_o420j7. Thank you for your feedback and for joining us here on the Forums. Our team would be happy to help work together towards a resolution regarding your equipment. Please send us a Direct Message.On a Desktop: Make sure you

XfinityThomasA

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13 hours ago

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I don't have my old equipment I threw it in the garbage.

I received a new Wifi router thing and didn't know that I needed to return the old since it was a piece of [Edited: "Language"]. (obvi no instructions) I threw it in the garbage and don't have it. I keep getting texts about returning the "unused" equipment and keep getting charged for it. I tried to

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Verification of the account is another issue. I cannot link my number to the account, and no one seems to know why, so the help I can get is limited at best. Isn't that amazing for me. Fortunatley I spoke with Andres today, and he is going to look th

user_vq3opb

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13 hours ago

to the conversation:

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I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)

I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke

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user_jte902 Hello, any equipment can be easily returned to any UPS or Xfinity store without a label!

XfinityVictor

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13 hours ago

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return equipment

I have a tv box that I wish to return. It is not listed in my equipment inventory. The serial no: M11616TG9517. I need to print a shipping label, but cannot because it is not listed. Please help

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UPDATE: Xfinity came to work on probably the network of cables outside my house or where ever my network of houses sends traffic to (most likely last night -- I experienced an outage). you can see the DNS latency massively improved. Also, the buf

user_d030eb

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13 hours ago

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Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T

I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran

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Unauthorized charges in my banck account

I don’t have an account with xfinity anymore, but I’m still getting charge 86 dollars every month

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Billing

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I don't have my old equipment I threw it in the garbage.

I received a new Wifi router thing and didn't know that I needed to return the old since it was a piece of [Edited: "Language"]. (obvi no instructions) I threw it in the garbage and don't have it. I keep getting texts about returning the "unused" equipment and keep getting charged for it. I tried to

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Customer Service

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@XfinityDena message sent.

user_249zgr

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13 hours ago

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Upload Speeds

Hello - I've got a supported (CODA56) modem, and using my own router, however upload speeds seem to be capped at 20-35mbps, whereas I have a Gig down speed. What plan do I need to be on, for faster upload speeds? 20-35up is unusable nowadays depending on use case. Any assistance would be appreciated

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Good afternoon @user_arw9g6. Our team can assist you with canceling your account. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Clic

XfinityRaf

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13 hours ago

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Cancel service

How do I cancel my service?

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