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S34, 2Gig max upload sits around ~40MbpsIt used to work at the correct speeds then I moved to a new location and now stuck slower, download speeds are just fine.
Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
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Cancelling Internet
Hi, I would like to cancel my Xfinity internet. I will have the modem returned to an Xfinity store.
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Customer Service
Network disconnected and now doesn't show
My network is not showing in available networks
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Your Home Network
After FOUR HOURS on chat with support one phone may have had something done but when my ticket got escalated it was closed with the message "unfortunately we couldn't approve this request and we have closed your ticket" in other words just go away. T
terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t
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@eatstatic What modem are you using, and what Xfinity Internet plan are you signed up for?
Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
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@bruce_r1, Thank you for letting us know, we appreciate it! Please try contacting our Customer Security Assurance Team by phone for further help!
Xfinity not allowing connection to any .mil site
Any site with a .mil address I get a This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN message, has been happening for at least a month, it worked about 2 months ago. I have tried it on a MAC, Ipad, Android and windows 10 & 11 with multiple browsers, LAN or WiFi. If I switch connection to my ph
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Hey there, @user_yunrob, thanks for reaching out through Xfinity Forums regarding your internet promotion. We would be happy to see what options we have available. I know how important it is to have the best value for your services. Can you please se
Looking for a better price on 2 Gig Internet
Hi, I’m currently an Xfinity customer paying $71 per month for my 1 Gig internet plan. I noticed there are currently promotions for 2 Gig internet at a much lower price for new customers. I’d like to know if there are any loyalty offers, discounts, or promotions available for existing customers that
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Universal free tickets
I got the free tickets for Universal Studios, can I use them for Epic?
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Customer Service
@user_e00537 Had to go to Yahoo. I had about 50 folders that I made. None will come down. They are on Yahoo & I can get them with the Yahoo app but neither Outlook or BlueMail will download them. I set thus up about 4 days ago. Also Yahoo woul
folders won't come down
Had to go to Yahoo. I had about 50 folders that I made. None will come down. They are on Yahoo & I can get them with the Yahoo app but neither Outlook or BlueMail will download them. I set thus up about 4 days ago. Also Yahoo would not accept my Comcast address even after I changed the imap & smtp s
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Call saying they’re lowering my bill
A call came in and said because I’m a loyal costumed they will lower my $85 bill to 50
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Billing
SIP ALG, security, and port forwarding have been disabled Download speed is 205.85 Mps / upload speed is 169.35 Mps No joy.
How do you unblock a VOIP device on ports 5060 and 5061?
I'm asking for assistance unblocking a VOIP device on ports 5060 and 5061 for domain *tincan.kids
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Wifi
I moved. I already have a router. My new address is confirmed a good spot for the Xfinity WiFi. How can I set it up the same day?
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Customer Service
@user_8pjecb I have the same modem and the same exact issue.Looks like I'll need DM support, I do have an appointment booked for Friday but I'd rather just get this fixed now.
Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
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user_ussr6l I'll be glad to jump right in and get us some answers. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page whe
Can’t move service
I moved apartments yesterday and when I tried to click the “start move” button I got an error message. Now my app is telling me I’m no longer with Xfinity despite me never cancelling the service and having not outstanding charges when I called to try and start the move, the AI texted me a link to th
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I received the label and will return your equipment shortly. Thank you very much for your help.
Cannot get UPS return label because no device is listed!
I'm trying to return my Flex Box with a UPS label, but on the Xfinity Return page, no device is listed and therefore I cannot select anything to return! Harika in chat says they can't do anything about it!?! Can anyone at Xfinity help me get a UPS label? I want to return this but I don't want to wai
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I will be very happy to look into that from our end. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. Click "Sign In" if necessary
Fandango
Accesing Fandango thru the cable box model xg2v2-p, freezes at the logo. Fandango says the version on the box needs to be 9.15.17. I have no idea where find the box version. The TV connects to Fandango if go direct to thru the router. Obviously the cable box is the issue. Had a high level tech on th
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@user_7bzg6f @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th
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testing coax cable/ packet drops
Hello I am a online game gamer and for a 2 week I have been getting packet drops and correspond to getting lag in my games. one of the suggestion is that you should have your coax cable and splitter checked, but I have no means to check these, if I can get a comcast tech can they test the cables and
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