Xfinity Community Forum

Thank you for that clarification. Have you reached out to the Apple team to see if there was an issue with that service?

XfinityJohnG

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9 hours ago

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Still having issues with Email in UK

I'm having intermittent email account errors when accessing my Xfinity account from my second home in the UK. I'm using Apple Mail on a Macbook using wifi connected to the Internet. I have full access to the internet, but when my Mail app attempts to connect to my Comcast mail server, I get the mess

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Quita76 Let's take another look at our available options and we'll stick with you here until we confirm you're back up and running. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To

XfinityEmilyB

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9 hours ago

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How to contact corporate

How do I contact corporate? I do not want to speak with an automated voice. Supervisor hung up on me because of an Xfinity error and no one wants to help. I will be canceling my account with Xfinity due to lack of help. This is unacceptable for a company!

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Internet outage

Recently got a plan with xfinity, using the xfinity gateway. The internet connection has been dropping a lot recently during the day going to the point where it shows connected but no wifi. Due to this I was curious on how I could schedule a appointment with a technician to come out and diagnose the

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Customer Service

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How to contact corporate

How do I contact corporate? I do not want to speak with an automated voice. Supervisor hung up on me because of an Xfinity error and no one wants to help. I will be canceling my account with Xfinity due to lack of help. This is unacceptable for a company!

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Email

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Review of VJ Xfinity customer service representative

I had an amazing experience with customer service representative named VJ at September 7, 12:40 PM Pacific standard time. unfortunately my phone was disconnected and I wasn’t able to give him a proper review, but I would love to give him a perfect score. he was extremely friendly, amazing communicat

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Xfinity Compliments

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Yes I can get it on the website. I have issues with my Apple devices in Apple Mail.

ellent1

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9 hours ago

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Still having issues with Email in UK

I'm having intermittent email account errors when accessing my Xfinity account from my second home in the UK. I'm using Apple Mail on a Macbook using wifi connected to the Internet. I have full access to the internet, but when my Mail app attempts to connect to my Comcast mail server, I get the mess

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@XfinityThomasA user_tk1srk - Hello! To sign out of your Xfinity account on the website, first scroll to the top of the page. Then, click the purple profile icon in the upper-left corner. A menu will appear with several options. Select "Sign Out"

Again

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9 hours ago

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How do i sign out of xfinity.com?

I signed into xfinity.com and apparently cannot sign out. I am unable find a logout page or option. None of the previous posts I was able to find have been of any help. Thank you.

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Thank you for reaching out to our team about that issue with paying your bill. If the Xfinity.com/myaccount site or your Xfinity app are not allowing you to make a payment you can call the 800-Xfinity number to use the billing IVR, or you can always

XfinityJohnG

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9 hours ago

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Is there any way to pay my bill?

The website just says "Sorry, this isn't working right now." The AI chatbot isn't helping. There is no number to call. Do I just switch to a different provider at this point? And document everything for when it's time to argue with credit agencies later? There is no way to pay.

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Thank you for your reply, Jon. I know it will show as resolved, but it will still be a negative mark since it went to collections. These debts are very small, and I would've never gone this long without paying had I known. Is there any way you could

irouse1218

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9 hours ago

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Requesting Direct Payment & Debt Recall for Unknown Outstanding Accounts ($66 and $145)

Hello Xfinity Team, I recently checked my credit report and saw two small collections from Xfinity that I was completely unaware of—one for $66 and another for $145. I never received final paper statements or notifications regarding these balances prior to them going to an outside agency. My mother

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Concern moved here. K8

EG

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9 hours ago

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Need account change form.

I need the account change form. I am moving abroad and need my roommate to take it over.

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Concern moved here.

EG

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9 hours ago

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Is there any way to pay my bill?

The website just says "Sorry, this isn't working right now." The AI chatbot isn't helping. There is no number to call. Do I just switch to a different provider at this point? And document everything for when it's time to argue with credit agencies later? There is no way to pay.

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@EG I installed mumuplayer, and I was able to download the Xfinity app. However, I can't sign into my Xfinity account on mumuplayer (any time I try entering my Xfinity ID, it just sends me back to the sign in page as if I didn't enter anything). Do

user_gapd0o

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9 hours ago

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Activating Wifi Gateway Without Xfinity App

I just got an Xfinity gateway, and I want to activate it. The only way to activate it that I could find is using the Xfinity mobile app, which I can't download since my phone doesn't support ios 17. Is there any other way I can activate my wifi?

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Thank you @mpalermo73, for giving us the opportunity to assist you with provisioning your Customer Owned Router on your Fiber Services. Please remember we're here 7 days a week from 6am-1am ET for any future concerns you have regarding your Xfi

XfinityCliff

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9 hours ago

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Need Help Provisioning ONT for Customer-Owned Router

Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the XER10, in my new house and read several posts here ref

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StephenM3 Thanks for creating a post. Our team can submit a ticket to notify local maintenance teams about the line and have it taken care of. WE will need some info, so please send our team a direct message with your full name and address. To

XfinityThomasD

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9 hours ago

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exposed cables

I got xfinity service installed in my home about 3 years ago and now there is an exposed orange cable on my front yard. Who do I need to talk to for this issue?

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Good afternoon irouse1218. I can certainly understand wanting to get these account squared away. Once the payments are made that will be reported to the collections agencies, that they have been resolved. Do you have access to the Xfinity App at all

XfinityJon

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9 hours ago

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Requesting Direct Payment & Debt Recall for Unknown Outstanding Accounts ($66 and $145)

Hello Xfinity Team, I recently checked my credit report and saw two small collections from Xfinity that I was completely unaware of—one for $66 and another for $145. I never received final paper statements or notifications regarding these balances prior to them going to an outside agency. My mother

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Unresolved Device Error and Poor Customer Service

To Xfinity Customer Support, I am writing to formally log a complaint regarding a persistent service failure on my Xfinity TV box and the unacceptable customer service experience I received today. For months, I have successfully used the AMC+ app on my Xfinity box without any issues. Today, the app

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Customer Service

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Why are multiple devices (security cameras, smart plugs, smart bulbs, etc) keep going offline???

Multiple devices are offline suddenly for the past few days. I have not installed any new router or devices. I've tried resetting the router, the devices, and unplugged and plugged both to see. I've delete the devices and re-installed them. After router reset, it might function for a short period an

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Your Home Network

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@ellent1 I'm having intermittent email account errors when accessing my Xfinity account from my second home in the UK. I'm using Apple Mail on a Macbook using wifi connected to the Internet. I have full access to the internet, but when

Again

commented

9 hours ago

to the conversation:

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2

Still having issues with Email in UK

I'm having intermittent email account errors when accessing my Xfinity account from my second home in the UK. I'm using Apple Mail on a Macbook using wifi connected to the Internet. I have full access to the internet, but when my Mail app attempts to connect to my Comcast mail server, I get the mess

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@XfinityEmilyB thanks so much I sent the message

user_2e43cy

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9 hours ago

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Help with Billing

Hello, I had a payment arrangement in place but I had surgery and my husband just started a new job, so his check wasn't the full amount like we assumed it would be so I paid half of what was promised to pay and would like an extension until the 18th. it says my service will be disconnected tomorrow

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Hello @tvecchio19 thank you for reaching out on our community forum! I know how important it is to keep your billing within your budget. I would be happy to review available offers on the account. Please send us a direct message with your full name

XfinityAbby

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9 hours ago

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Promotional pricing expired and bill increased

My promotional pricing expired and my internet bill increased significantly. I’m considering other providers and would like help reviewing any retention or loyalty offers available for my account.

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