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Emails from today

I need an email that was sent today to [Edited: "Personal Information"]

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Thank you - just sent a direct message to Xfinity Support with my info.

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New user, can sign in but can't finish setting up internet plan

I'm trying to set up Xfinity internet at my new residence. I created an Xfinity ID and chose a plan, but didn't finish (had to go double-check that I had entered the correct address for my new place). When I signed back in later to finish, I was not able to manage my plan, access my account settings

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user_c5e50vThank you for reaching out. I ask that you reach out privately, so we can cover the details of your account/profile. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, yo

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New user, can sign in but can't finish setting up internet plan

I'm trying to set up Xfinity internet at my new residence. I created an Xfinity ID and chose a plan, but didn't finish (had to go double-check that I had entered the correct address for my new place). When I signed back in later to finish, I was not able to manage my plan, access my account settings

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Noladarling, I apologize about that. The form would have had to be done beforehand, since it does take up to 48 hours to receive the return instruction email, so the return can be correctly processed, since it is not a device in our normal inventory.

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Unresolved Refund

To Whom It May Concern, I am following up on a refund that remains unresolved despite multiple contacts with Xfinity support. On 2/10/2026, I returned a Storm Ready device and backup battery to a Comcast store (Transaction Receipt #226078). I was told verbally during a 45-minute phone call on 2/10/2

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New user, can sign in but can't finish setting up internet plan

I'm trying to set up Xfinity internet at my new residence. I created an Xfinity ID and chose a plan, but didn't finish (had to go double-check that I had entered the correct address for my new place). When I signed back in later to finish, I was not able to manage my plan, access my account settings

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@CherylKC We replied to your Direct Message. You'll have to log in to read the response.

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Lost all my email from Xfinity “support” person

I had the worst experience I have ever had with Xfinity customer service yesterday, MJ was her name. My Xfinity email wasn’t syncing with my iPhone. She had me delete my iPhone email account, which then deleted all of my email except for one day. She has me change from imap to POP. Only 1 day of ema

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I did exactly as requested and have not heard anything. I got an email asking me to mark this as resolved, but how is it resolved when Xfinity doesn’t follow through on their own request?

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Lost all my email from Xfinity “support” person

I had the worst experience I have ever had with Xfinity customer service yesterday, MJ was her name. My Xfinity email wasn’t syncing with my iPhone. She had me delete my iPhone email account, which then deleted all of my email except for one day. She has me change from imap to POP. Only 1 day of ema

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Why expired

We pay you to have convenience I can get what I need else there but though many additional steps . No agreement means my on demand isn’t recording any of my shows , forcing me to view in an app. The only reason I have cable is convenience. Do better

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I cannot get my emails on my iPhone 17 pro max. I have spent over 2 hours on this and it's extremely frustrating that Xfinity has made this process a waste of time.  I have changed my email passwords, updated and ensure I have "imap.comcast.net

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my email is not working on my iphone 15

I keep getting the message that my email is unavailable on my iphone 15. I deleted my account and readded several times and nothing works. I can log into the website and i have no problem but when I do it on my iphone is get the message the my imap password is incorrect.

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Why am I not getting abc

I am not getting abc anymore. Why

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Hey there, kalexa! We appreciate you posting on our XFINITY Community forum. Rest assured, you have reached the right team to assist you! Have you tried to add the sender's email addresses to your Xfinity Safe Senders list and check your webmail Xfin

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End of my wits. Xfinity has no idea why I’m not getting emails from certain places.

For at least the last year, I haven’t been receiving important emails from major companies and organizations including my pharmacy, my utility companies, etc. I have no blocked emails, an empty spam folder. Because of multi factor authentication, I can no longer access my own electric company accoun

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@XfinityAmandaB​ Hi Amanda, everything was done in the store. I don't personally remember doing the form on the FAQs site.

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Unresolved Refund

To Whom It May Concern, I am following up on a refund that remains unresolved despite multiple contacts with Xfinity support. On 2/10/2026, I returned a Storm Ready device and backup battery to a Comcast store (Transaction Receipt #226078). I was told verbally during a 45-minute phone call on 2/10/2

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user_fx77eg, I know this has been frustrating, but we are here to help. I see your ticket was parked, so it's not closed. We have a known issue at this time being reported by customers, and we are working to get this cleared up.   

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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SIM card failure

One of the phones on my family plan seems to have a SIM card failure. No idea why, just stopped working. That phone will accept other SIM cards and work fine, and swapping the bad SIM out to another known-working phone gives no service/mobile data. So it is definitely the SIM itself that has the pro

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I have the same issue as well with Doc. How do I repair it?

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DVR records wrong time for “Doc” on KTVU

DVR records wrong time for “Doc” on KTVU (guide is correct, recording is not) I’m seeing a DVR scheduling issue on X1 that looks like a backend metadata problem. On KTVU (FOX – Bay Area), the on-screen guide correctly shows “Doc” airing Tuesdays from 9:00–10:00 PM Pacific. However, when I set a seri

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If their offer was "reasonable enough" for Direct TV, it's good enough for Xfinity/Comcast!

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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Wi-fi crashing / Going offline receptively

Everyday without fail, my wi-fi goes out at minimal 6 times a day and it repeats the same cycle every time shutdown or crashes reboots for 5 minutes, goes online for 3 minutes then repeats this 3 or 4 times , until it goes back to normal for an hour maybe and hour and a half, I've replaced the coax

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Noladarling Thank you so much for reaching out for help with your refund for your storm-ready device. I know waiting on a refund is never fun, and I appreciate you reaching out for help. With the Xfi pods and our wifi extenders/storm-ready devic

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Unresolved Refund

To Whom It May Concern, I am following up on a refund that remains unresolved despite multiple contacts with Xfinity support. On 2/10/2026, I returned a Storm Ready device and backup battery to a Comcast store (Transaction Receipt #226078). I was told verbally during a 45-minute phone call on 2/10/2

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Hi @user_vtvwhp, we understand the concern regarding the loss of access to certain channels. When a programming agreement expires, availability may be affected, and there are no actions that can be taken at this time. Negotiations are ongoing, and a

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So disappointing

If you’re having Xfinity for years and paying almost $300 a month mid show watching WXYZ Detroit Will Trent halfway through the show it just cut out and gave some message about not being able to negotiate with them because they want more money. You need to suck it up and pay it because you’re chargi

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HBO channels freeze

We have had HBO channels on our cable plan for years but over the past few months when you go to any of the channels they initially load then freeze up within just a minute or less after you click on the channel. When I go to xfinity assistant it tells me they are not included in my plan. All other

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