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I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messa
Formal Complaint: Systemic Customer Service Failures and Misrepresentation in Xfinity Mobile / NOW Mobile Operations
To the Executive Leadership Team at Comcast / Xfinity: I am writing to formally escalate a serious and ongoing customer service failure within Xfinity Mobile and NOW Mobile that has resulted in complete loss of mobile service, countless wasted hours, and a total erosion of trust in your company. Ove
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Unlock Secondary eSIM while on phone payment plan?
The entire beauty of the iPhone 16 Pro is that it handles dual eSIM pretty darn well (same with Google Pixel). I've been purchasing my phones outright from Apple for the last few generations but got a good "elite upgrade" deal under the newer Premium Unlimited plan for an iPhone 17 Pro. What I didn'
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Plan
Do you know when it will be available? The Xifinity store says it can be shipped to me?
Gig Harbor
When will X-Class service be available in Gig Harbor, WA. I currently have 2 Gig service and would like an XB 10 modem.
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Glad that it was a simple fix with the modem swap. Should you need any additional assistance please don't hesitate to reach back out. Our team offers support between 6 am - 1 am ET.
I recently got an XB10, and switched to the new 2G/2G symmetric plan, uploads very slow
Download is good at > 2G, but upload is usually only 60M. However, if I power cycle the XB10 modem, I get about 1.3G for a couple of minutes, but then it reverts back to only 60M. Reboot the modem again, and it's 1.3G or so for a few minutes again.... Then back to 60M. Any troubleshooting we can do?
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Zip Code Incorrect When Porting out Number
I got a zip code incorrect error when I was trying to port my number to another carrier. My number was accidentally cancelled before porting out, and later it got reactivated. When I was trying to send a port request from another carrier after the line was activated, I always got an error message sa
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Devices
I thought I saw that the new Outlook was supposed to be smtp-mail.outlook.com
iPhone Email - Cannot Send Outgoing Mail
As of last Thursday, I am unable to send email via my IPhone or IPad. I have communicated with Xfinity Support via text messages 3 times since then and they have all assured me they will elevate my issue and get it resolved. They have issued 2 support tickets but still not resolved. This afternoon t
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Lost Equipment
I ended my Xfinity service for fiber, while I still had xfinity I was getting an equipment fee for something I had lost many years ago. I’m not asking to get a refund on the fees. I would like to know if there is an option to make a one time payment for the equipment because I am getting emails from
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Customer Service
Tech visit, we swapped the modem, new modem is working great. 2.3G/2.3G in speedtest.
I recently got an XB10, and switched to the new 2G/2G symmetric plan, uploads very slow
Download is good at > 2G, but upload is usually only 60M. However, if I power cycle the XB10 modem, I get about 1.3G for a couple of minutes, but then it reverts back to only 60M. Reboot the modem again, and it's 1.3G or so for a few minutes again.... Then back to 60M. Any troubleshooting we can do?
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This issue has still not been resolved. I'm very disappointed in the way I've been treated.
Formal Complaint: Systemic Customer Service Failures and Misrepresentation in Xfinity Mobile / NOW Mobile Operations
To the Executive Leadership Team at Comcast / Xfinity: I am writing to formally escalate a serious and ongoing customer service failure within Xfinity Mobile and NOW Mobile that has resulted in complete loss of mobile service, countless wasted hours, and a total erosion of trust in your company. Ove
Question
@user_70h1pl What specific devices are you having issues connecting still? I saw in your previous message you said you disabled the 5 and 6ghz bands. If doing split bands you will still want to leave at least the 5ghz active so the devices can be spl
Split 2.4 & 5 but my devices won’t connect
I have a new gateway. I split the 2.4 & 5 bands. I disabled the five in the six GHz and have a segregated 2.4 . Most of my devices will connect to the 2.4 but I have two that will not. How do I get these two to Connect? a technician said I need a wireless router, if I purchase that & I put the gatew
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user_y09p0h Thank you for confirming the model of your modem. I want to make sure I have a clear understanding of the situation so I can offer the best recommendation. It sounds like you separated your wireless bands so you could connect your smart d
WiFi Channels Being Used By Several Other Networks
I am having repeated issues with my Xfinity xfi gateway. Off and on some of my smart devices that require 2.4 ghz band lose connection. I have been restarting my gateway at least once or twice a week to get them to get reconnected. Usually that works and then a different device will lose connection.
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Yes your gateway, split into 2.4 band I had to buy a deco wireless router put into 2.4 dedicated band & was able to hook up 1 device but the other will not. Now I need an extender !! the new gateway from xfinity does not break out into dedicated
Split 2.4 & 5 but my devices won’t connect
I have a new gateway. I split the 2.4 & 5 bands. I disabled the five in the six GHz and have a segregated 2.4 . Most of my devices will connect to the 2.4 but I have two that will not. How do I get these two to Connect? a technician said I need a wireless router, if I purchase that & I put the gatew
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
House fire nightmare
In June 2023 my house burned to the ground. I called to cancel my service and was told that I couldn’t because I had Xfinity mobile. She said I could drop to the lowest internet speed which would cost around $30-$40. Which was better than my current bill of $180. I told her to do that and to also se
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@user_8mozdf Thanks for adding to the thread. We're hoping to see a resolution from our engineers working with the Peacock team soon. It's a priority as we know the value of redeeming the free reward is amazing. If you ever have any service questions
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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Thanks for posting on our community forums, user_70h1pl. I'm sorry to hear about the devices not connecting to the 2.4 GHz band properly. This is not the experience we would like you to have, and we'd like to help. What kind of modem do you have? Is
Split 2.4 & 5 but my devices won’t connect
I have a new gateway. I split the 2.4 & 5 bands. I disabled the five in the six GHz and have a segregated 2.4 . Most of my devices will connect to the 2.4 but I have two that will not. How do I get these two to Connect? a technician said I need a wireless router, if I purchase that & I put the gatew
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Anything yet? I also should be receiving Peacock with my new internet subscription but cannot activate it. This has been going on for weeks. I keep receiving emails from xfinity with links to activate my free peacock subscription that ei
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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... I completed the set up of my xfinity email via the xfinity email app ... The Xfinity email app was eliminated several years ago. Did you mean the Samsung email app? If so, does https://www.xfinity.com/support/articles/samsung-modern-authenticati
email app
xfiity email app & samsung phone I completed the set up of my xfinity email via the xfinity email app, which was successful. Then I restarted the app I recived a notification that my current version was out of date and was instructed to update on the play store. Once updated a seem to be able to acc
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Not resolved yet. I sent note to xfinity support and they are looking into and will talk to the people that made mistake. I need an incentive to stay with comcast. I’m mad!
Board of directors
Hi, I have a complaint. I wanted to change my plan and when it went through, I lost 32 hours of dvr service. I was very upset because it doesn’t make sense, how could I tape 32 hours in one day? Comcast’s rep did t put in my extra dvr service. I called today and got a rep very knowledgeable and got
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Hello @user_a4bf52 , Ill be more than happy to help. Do you still have access to the Xfinity app?
XfinityDuron
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Emails I'm to get
I just canceled my Comcast account. They said they would be sending me two emails to verify that this was all being done along with an email for my refund. I cannot get into the email now how do I get a copy of these
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