Xfinity Community Forum

iPhone 17 pro max stolen in transit and it’s been a month no replacement

I’ve ordered an iPhone 17 pro max early march, it was supposed to be delivered to me march 19th. On march 19th my wife recieved a box from FedEx which was supposed to be the phone. I get home opened the box just to see that it was nothing in it but packaging trash. Immediately I reach out to FedEx a

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Devices

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Mobile department fraud

I was trying to add my significant other to my mobile account and I had to talk to support to transfer her number over. During this process, I was instructed to click on a link and submit the order. The order included 3 iphone BYOD pay by the gig devices..... never was this discussed and he told me

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Devices

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Is there a schedule for service outages?

I work from home so when Internet is down I'm stuck. This happened multiple days this week. Is there a way I can know when service will be done in my neighborhood ahead of time so I can make proper arrangements?

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Your Home Network

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I want Scripps channels back. I pay for them. I pay a lot of money for Xfinity. I pay way too much for the services. First I can not watch the Detroit Red Wings. To do so I have to purchase many apps. Now I can not watch ABC, the main I watch. Yet I

user_7376b2

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5 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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Done! I have an existing thread from last year and that's where my message populated.

user_dasha

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6 hours ago

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Daily Outages/Connection Drops

I have been experiencing issues with intermittent internet drops since I moved into my current apartment in June 2025 and restarted service with Xfinity. This impedes my ability to work on a daily basis. I even purchased a new computer in case that was the issue, but the outages have continued on th

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Just received a call from Comcast. Other are reporting this more and more and supposedly Engineering is on it. Promised to follow up with me tomorrow. They actually recommended not using Comcast for important communication because of "al

BrooklynCenter

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6 hours ago

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Can only receive emails

In my Comcast email I cannot compose, reply or forward emails. I can get emails no problem. I get the error “An error occurred inside the server which prevented it from fulfilling the request”. Comcast can't seem to assist me. I cleared my cache, tried incognito, a new browser, reset my password, di

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Hi there and welcome to Comcast @user_ysw00o. Thank you so much for reaching out to us regarding your bill increase concerns. You are in the right place, and we are happy to take a look at your account and see what caused your bill to increase.

XfinityRoberto

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6 hours ago

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Bill increase

Hi, um wondering why I had a sudden bill increase this month from $35 to $100? Can I refunded the $65? thanks!

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@user_ytz73s Thanks for reaching out to us, we do apologize for any inconvenience you are experiencing with your Xfinity services. Can you give us a little more detail on the issues that you're having?

XfinityOrlandoM

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6 hours ago

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What is going on

Why is my account like this

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What is going on

Why is my account like this

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Sign-In and Account Management

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lodging a formal complaint (not that it matters)

called 3/31/26 to request to have a service technician out to replace the comcast wiring box on the side of my house (it's nearly 20 years old and brittle enough that the cover fell off completely and its insides were exposed to the elements, creating a hazardous situation). was given a ticket numbe

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Customer Service

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Bill increase

Hi, um wondering why I had a sudden bill increase this month from $35 to $100? Can I refunded the $65? thanks!

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Billing

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Thank you for the additional details. We are happy to research this and see what is going on by looking into the account. In order to get started can you please send me a DM with your name and address? To send a "direct message" / "private message" m

XfinityJorge

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6 hours ago

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Daily Outages/Connection Drops

I have been experiencing issues with intermittent internet drops since I moved into my current apartment in June 2025 and restarted service with Xfinity. This impedes my ability to work on a daily basis. I even purchased a new computer in case that was the issue, but the outages have continued on th

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user_m544ej Hi there! We can help with that. The easiest way to update your payment method is through the Xfinity app or by signing in to your account online. Once you’re logged in, head to the billing section and look for “

XfinityAirelle

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6 hours ago

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payment change

I need to update my method of payment

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A change for the better?

Don't mean to jinx this but ... Many, many years ago Xfinity (then just Comcast) provided very good support. Then in the last decade or so, maybe longer, it was basically a [Edited: "Language"]. Endless menus and long, long wait times. Has this all changed recently? Had an issue with the cable line

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Customer Service

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Slow and constantly interrupted internet service

For at least the last two weeks, our internet service has been extremely slow and sometimes is cut off entirely. I want to know why this is happening when we pay extra for high-speed internet?

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Customer Service

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payment change

I need to update my method of payment

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Sign-In and Account Management

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Hi, Frank. Thanks for the quick response. Everything is Wifi only - my apartment is "Wifi-Ready" for Xfinity and came with a modem. I am not using that modem, however, due to a mistake by a Xfinity technician over the phone.

user_dasha

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6 hours ago

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Daily Outages/Connection Drops

I have been experiencing issues with intermittent internet drops since I moved into my current apartment in June 2025 and restarted service with Xfinity. This impedes my ability to work on a daily basis. I even purchased a new computer in case that was the issue, but the outages have continued on th

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Hi there, @user_dasha. Thanks for reaching out to us here on the Community Forum and sorry to hear you're still experiencing trouble with your service. Let's see what we can do to figure this out. First, do you have any hard-wired ethernet devices th

XfinityFrank

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6 hours ago

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Daily Outages/Connection Drops

I have been experiencing issues with intermittent internet drops since I moved into my current apartment in June 2025 and restarted service with Xfinity. This impedes my ability to work on a daily basis. I even purchased a new computer in case that was the issue, but the outages have continued on th

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Good morning, @ComputerJunkie thank you for taking time to follow up and provide the update. This is helpful for other community members to see a resolution and champions the spirit of the forum. That is wonderful news to hear the new e

XfinityJustinC

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6 hours ago

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T3 SYNC errors and fail to receive ipv6 prefix Motorola MG8702

I am using a high-spec Motorola MG8702 (DOCSIS 3.1) that is certified for Xfinity, Spectrum and Cox. While my speeds are within the 75/10 plan range, my SNR (Signal-to-Noise Ratio) is clearly failing due to the 'Next-Gen' frequency shifts in my node. My logs prove a physical layer failure (T3 Timeou

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Good morning @user_z0bapj, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues that you are having with getting your service installed, but you have come to the right place

XfinityJeff

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6 hours ago

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When is my service will have work begininng for my installation

I've been waiting since March 12th for service. I know all the excuses however we're going in our 5th week without Internet nor TV there is no action being done only pre-prepared answers from Xfinity employees. If we don't see work beginning by tomorrow we will be going another direction! We'll see

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