Xfinity Community Forum

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Just sent a direct message, thanks

user_09hoai

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14 hours ago

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Posting a direct message

It says I have to have made a post to be able to access direct messages, so this is my post.

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Good evening @khorneboy! The timing would definitely raise questions, especially if your services stopped working after you noticed work being done at the utility pole. You mentioned a different customer service team advised waiting a week for a te

XfinityAldrik

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14 hours ago

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Could this cause my cable outage?

Saw neighbor on ladder at utility pole. Came back saw orange cable connected, hanging and leading to their home. I now have no internet cable services. I have pics of cable connection at box on pole and orange cable flowing down and towards a house but cannot find a way to attach to this post. CS wa

Question

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I just sent a Direct Message as you have requested, with further details.

user_kgq3sa

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14 hours ago

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I Cancelled My Xfinity Service, and Was Never Repaid My Outstanding Balance After A Multitude of Attempts

I cancelled my service and was never repaid the balance after my account was shut down. I've talked on the phone with various Xfinity customer service people and management countless times, who promised I would be paid back, and nothing has ever been resolved. I've probably spent 20+ hours on this o

Question

@SHG_OLI Thank you for working with our team on further troubleshooting. We confirmed that you split the Wi-Fi channels to test the 2.4 GHz, 5 GHz, and 6 GHz bands individually. After resetting the settings to their defaults, everything seems to be w

XfinityEva

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14 hours ago

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Unable to connect my Aosu Wireless Doorbell Camera to wireless network. Is this CyberSecure? Is this my XB10 Gateway Modem?

I have attempted to onboard two Aosu Doorbell Cameras. One successfully onboarded and used when I used my personal router, a Netgear Nighthawk cable modem, at my previous address. I moved, migrated my Xfinity service to a new address, and decided to use the Xfinity Advanced Gateway XB10, and now my

Question

Great, thank you for letting us know! This was previously reported as a known issue but has been cleared by our engineering teams. We'd like to do a bit more troubleshooting on our end for this and report up as needed. Please send a direct me

XfinityAlfonso

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14 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

Question

Hello, user_09hoai! How can we help? In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. It just helps other member

XfinityThomasA

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14 hours ago

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U

Posting a direct message

It says I have to have made a post to be able to access direct messages, so this is my post.

Question

Yes, it is only an issue with my HP Notebook - 15t-dw100 CTO.

Zipguns

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14 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

Question

Hello @user_kgq3sa , and thank you for reaching out here on our Xfinity Community forums. We truly appreciate you sharing everything you’ve been through. After spending so much time contacting us, receiving assurances that the remaining balance

XfinityCliff

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15 hours ago

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I Cancelled My Xfinity Service, and Was Never Repaid My Outstanding Balance After A Multitude of Attempts

I cancelled my service and was never repaid the balance after my account was shut down. I've talked on the phone with various Xfinity customer service people and management countless times, who promised I would be paid back, and nothing has ever been resolved. I've probably spent 20+ hours on this o

Question

U

Posting a direct message

It says I have to have made a post to be able to access direct messages, so this is my post.

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Customer Service

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How to reach direct message?

user_09hoai

commented

15 hours ago

to the conversation:

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How to reach the Executive Escalation Team in the United States

For the past 13 years I have been dealing with your foreign customer service employees who do not listen or understand when contacting via telephone calls. They also do not read or understand the chats. They make assumptions without listening to the customers actual concerns and/or issues they are a

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Lost TV

TV working fine earlier today. Now NO

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Channels and Programming

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user_c4u9kz Thank you for reaching out, and congratulations on your new property! We would be more than happy to open a serviceability ticket for you. Please send us a direct message. To send a "Direct Message" message: • Click "Si

XfinityMartyR

commented

15 hours ago

to the conversation:

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Technical

Hello, I would like to open a formal Serviceability Request / Engineering Survey for a vacant residential lot I recently purchased. Property Address: [Edit: Personal Information] The property is 2.5 acres in [Edit: Personal Information], and we are planning to construct a custom home. Your online sy

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New box setup

I can get remote to control the tv

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X1

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I Cancelled My Xfinity Service, and Was Never Repaid My Outstanding Balance After A Multitude of Attempts

I cancelled my service and was never repaid the balance after my account was shut down. I've talked on the phone with various Xfinity customer service people and management countless times, who promised I would be paid back, and nothing has ever been resolved. I've probably spent 20+ hours on this o

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Billing

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Good afternoon @wilmac29. Our team can review your mother's account to see if we can assist. To be fully transparent, once a promotion has been changed, we cannot add it back especially if it is a promotion we no longer offer. When you're ready, send

XfinityRaf

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15 hours ago

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Three service discount went to two service discount incorrectly

I am an authorized user on my 89-year-old mother's Xfinity account. I used the online portal to downgrade her from Ultimate TV to TV Plus. The portal explicitly stated her monthly TV price would be $105 with equipment included. However, the system has stripped away her legacy 3-product bundle discou

Question

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Nope. I was stuck on the phone for over an hour and no one was able to fix anything. Going on the website and opening a chat will do nothing. Xfinity making unauthorized changes to my account in order to change my billing amount is illegal and voids

user_sh6vsg

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15 hours ago

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Internet bill doubled and customer service is unable to fix it

I purchased one gig of internet in June with that includes a 60 month $50.00 Guarantee Discount that will end on Jun 16, 2031 and Includes a $10.00 Automatic Payments Discount Including Paperless Billing. My bill is now $100.00. I spoke with a representative for over 1 hour, I was transferred 4 time

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Technical

Hello, I would like to open a formal Serviceability Request / Engineering Survey for a vacant residential lot I recently purchased. Property Address: [Edit: Personal Information] The property is 2.5 acres in [Edit: Personal Information], and we are planning to construct a custom home. Your online sy

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Customer Service

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user_fg4q24 Thanks for providing those details. I can understand your concern, especially since your CM3000 is locking onto the upstream OFDMA channel and all four upstream bonded channels, but you’re still seeing behavior that suggests the exp

XfinityDilary

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15 hours ago

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My Netgear CM3000 upload speed capped at 40 Mbps.

My Netgear CM3000 diagnostics show that the upstream OFDMA channel is successfully Locked at 36.2 MHz (Power: 43.3 dBmV), proving my modem hardware is fine. However, my upload speeds are still capped at 40 Mbps. This confirms my modem is stuck on a partial or legacy bootfile. Please have a Tier 2 ne

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A rendering error occurred: Cannot read properties of null (reading 'fields').

A rendering error occurred: Cannot read properties of null (reading 'fields'). Can't redeem rewards for 2 weeks. Keep getting message above

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Xfinity App

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Thank you for the update, is there anything else we can do to assist you at this time?

XfinityDuron

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15 hours ago

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Recently getting message "Connection to the server "imap.comcast.net" on the default ports timed out"...solution?

I've recently starting getting the above message on my desktop email. All the settings seem correct (IMAP port 993 with SSL/TLS, SMTP with port 587 with SSL/TLS). This is frustrating and I'm wondering if anyone has a solution. I've tried using Xfinity Assist, which has been useless.

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