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user_g9n1b Good morning, and thank you for reaching out to Xfinity Forums! I can definitely see how the drops in connection would be frustrating. Are the drops happening on all your devices, or just the device you are gaming on? Are you using a conso
Internet drop outs every 10 to 15 minutes
Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. Gary [Edited: "Personal Information"]
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@MooseBoys I'm sorry to hear of the frustration this has caused you. The best resource for maintenance and service interruptions are with our Xfinity App which is free to download. You can log in with your primary username and password to access and
my modem frequently goes offline for several seconds to minutes in the early morning
In the Seattle area, my Xfinity modem will go offline about once per week, usually between 12AM and 2AM. I am very confident the issue is upstream of my modem, not internal to my home network. These outages are generally brief, between five seconds and ten minutes, but that's long enough to be disru
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Please give us back our money!
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Please give us back our money!
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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xfi complete added to plan
I don't know what this is and I want to remove it. An extra $25 added to the bill when I didn't consent is deeply irritating. When I go to to the manage my plan options on mobile, it gives me an error page and prompts me to call their customer service line. I can't find customer support chats that a
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Customer Service
Need to transfer account to roommate
How can I get the form to transfer my internet account to my roommate?
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Customer Service
My post is well within guidelines and I am done talking to Xfinity customer service reps. I am not making this up and I have been on the phone for a month going in circles exhausting every resource available. You literally have a system that is set u
NOW is the biggest fraud.
On April 27th Xfinity sent my device and service to an old address. Asked for them to correct this and they promised they'd send another router but sent it to the wrong address again. By this point I was informed I can get a refund but I would have to open a new account and pay another $30 but was p
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Xfinity app
Why can't I download tge app from plat store after it tried to update and now said my phone is nit compatible
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Xfinity App
Do I get a rate cut, if you aren't paying?
Give me my GMFB!
Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!
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Just had this happen to me in Northfield, Denver, CO. Sign up on line for internet only $40/300Mbps, says a free mobile line is included (never says it is required). Don't need it, don't want it. Get to the store to pick up the hardware
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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So again, to reference the "some semblance of a life" comment again. I sent another DM to get you to, once again verify via code, while I chat to you as I am logged into my account... That was 1 hour and 8 minutes ago and there has been no res
TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours
Ok, as stated above TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours. I have wasted multiple times on chat with tech support. I have wasted 8 - 8 1/2 minutes on 5 separate calls to tech service, just to get past the completely UNHELPFUL AI chat bot that wants me to "
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Upgrade Now Internet
I recently purchased xfinity now wifi for $30 and been having it activated for 2 days now. The one I paid for is not fast enough for what I need and I wanted to upgrade. If I upgrade to the $45 a month plan would I have to pay the full thing or just the difference
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Customer Service
Have yet to receive my “Account change request form”
I am appalled at how difficult this process has been. I filed for an account ownership change on 5/22/2026 and have still have yet to receive the “Account change request form“ Xfinity requires you to fill out. I have contacted them 4 times, with no avail.
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Sign-In and Account Management
Comcast will go down in America’s history as one of the most awful fraudulent and deceptive companies to ever exist! I hope your company crumbles to the ground! That is what you’ve worked for all of these years and that is what you deserve. You’re no
Stop stealing customers money!
I have been fighting with your horrible company for months. Three years of service with you guys and you never got our address or account information, correct! I was supposed to receive a credit of $50 and instead you guys stole $50 from my account two months after ending services and settling every
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Stop stealing customers money!
I have been fighting with your horrible company for months. Three years of service with you guys and you never got our address or account information, correct! I was supposed to receive a credit of $50 and instead you guys stole $50 from my account two months after ending services and settling every
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Plan
@tearoll Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you are interested in transferring your account to your roommate, our team can absolutely assist you with that request and get a ticket
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Need to transfer account to roommate
How can I get the form to transfer my internet account to my roommate?
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