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I want to cancel my service

I want to cancel my service but it won’t let me do anything without a callback

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Good evening, and thank you for reaching out to our Community Forums regarding your Peacock concerns @user_5mgltd, we appreciate it. I understand you mentioned everything was working fine for a few weeks before the error started, and we’re ha

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Peacock premium

Hello, I have peacock premium free with my xfinity account. I have completed all the activation steps and everything has been working fine for a few weeks. All of a sudden on peacock it says I have no subscriptions but on my xfinity account it says its active. How do I resolve this so I get what I a

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Good day user_3xzc5o, and thank you for creating a post in our community! We hate to lose you as a member of the Xfinity family, but we always want to make sure any request you have goes over smoothly nonetheless. I see you've already sent us a direc

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Trying to cancel service

Hi, I'm trying to cancel my Xfinity home internet service. I've called in, but it seems my account is still active. What's the best way to reach out to Xfinity to ensure the account is cancelled and that the remainder of the month is refunded?

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Trying to cancel service

Hi, I'm trying to cancel my Xfinity home internet service. I've called in, but it seems my account is still active. What's the best way to reach out to Xfinity to ensure the account is cancelled and that the remainder of the month is refunded?

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Details of current bill

Current Bill line items

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What box did he change it to? I'm seeing that the XG1V4 and the Xi6 boxes solve the problem. I have a XG2V2 that has this issue

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All streaming services freeze after ads...

Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a

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Stream

Won't work. It wants to charge me

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So I bit and contacted as advised the Customer Security Assistance "team", was transferred 4 times in a single call, all without any notice  or hand-off, and then each time had to re-verify my ID. Finally after asking for escalation to a 

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Another why do I have to pay in person?

My monthly xfinty autopay failed to process on June 21/22 for my May 26 payment. I checked with the credit card company on file, and the one that was used last month to pay bill without problem, and was told nothing was processed or received from xfinity. Now xfinity is not allowing me to pay bill o

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My tbs channel keeps pixeling for over a week now

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TBS trouble are they fixed yet?

We just started having trouble with TBS today at about 4:24 on June 18,2026. When we go to that channel it says there is a problem and your working on it. I see a lot of others asking the same thing but the subject is closed. Did something change we don't know about? Thank you.

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Landline not working

No dial tone, unable to make or receive phone calls or listen to voice messages.

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Unburied line in yard - Non-customer property issue.

Y'all came out at least 2 months ago and ran a line from my yard to the neighbors, but never buried the line. I'm not a comcast customer

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email

have laptop havnt used in long time went into email showing me email from 2years ago

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I have my pride, but I am happy to be wrong if it benefits you. 😀 Let's talk in your DM, so I can get some more info and run this up the flagpole to our tech gurus.

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Samsung Galaxy A57 not compatible

So i bought a galaxy A57 and only Xfinity can recognize the imei number... its a US unlocked phone bought from Samsung. Yet i try Verizon good to go, Visable good to go, Total wireless good to go.. Even ATT and Tmobile said the phone would work... So what gives with Xfinity called tech support they

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Hey @user_wdkw5i, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help where we can. Could you please provide some additional details on the experience you are encountering? Did you recently s

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Held hostage by Assurant

I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for their insurance scam. I refused to pay for a service Xfinity provides t

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it is not an international version my model number ends in U1 which is a US unlocked version.. And as i noted all other carriers in the US had no trouble recognizing it and allowing activation

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Samsung Galaxy A57 not compatible

So i bought a galaxy A57 and only Xfinity can recognize the imei number... its a US unlocked phone bought from Samsung. Yet i try Verizon good to go, Visable good to go, Total wireless good to go.. Even ATT and Tmobile said the phone would work... So what gives with Xfinity called tech support they

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