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After a recent update yesterday, I go into manage with fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and
App says modem is off line-unable to see wi-fi users
After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and that was the only reason I stayed with this overpric
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Hello @androidordeath Thanks for reaching out and leaving such a detailed post of what you observed and have already tried on your end. We'd be happy to look into the requested questions you have for us to see what is showing on our end and see if we
XB10 5 GHz WPA3-Transition Fails on 2 NVIDIA Shields; WPA2 Fixes Both
I'm posting this because I've now reproduced this with two separate NVIDIA Shield devices and isolated it fairly narrowly to the XB10's 5 GHz WPA3-Personal-Transition behavior. The short version: Both NVIDIA Shields worked normally with this XB10 for roughly the first 10 days after installation. The
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Thank you for making us aware of this issue, @user_7yiwyd. Our team can look further into the delayed shipping and help get the X1 remote over to you. We'll need to gather some additional details via our secure direct message channel to locate your a
New remote
Since August 30, I've been communicating with Xfinity via mobile chat with REAL agents in order to obtain a new remote. Since then, I've gotten in touch with them once again because I haven't received the control within the time frame they stated. I was informed that there was a “technical glitch” a
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Hi @TCMlover, it looks like the channel appears to be working as normal for @user_dtn729. Has the channel returned to status quo for you as well?
CBS audio out of sync
Picture and audio are a few seconds out of sync. All other stations are fine.
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user_purpow The only way to remove a box from the account itself is by returning it to the store. If I removed it, I wouldn't be able to add it back which would fully deactivate the device. Let's see if we can fix it remotely from here f
Voice Guidance setup loop
My X1 TV box is stuck in a Voice Guidance setup loop. Selecting either Yes or No returns me to the same Voice Guidance screen. I already factory-reset the XR15 remote and power-cycled the box. I also tried a different X1 box and the exact same loop happens. Please check the X1 activation/provisionin
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@XfinityChristy I see no errors when I log in, but I am not subscribed to any peacock plan. When I try and activate from my Xfinity account I get the message "Your Xfinity account is already linked to another Peacock account. PPG_0017_0791f8d". To m
Xfinity account link issue with Peacock - Error PPG_0017
Hello, I am receiving an error trying to link my Xfinity account to Peacock when activating the platinum member benefit. This starting occurring after I moved my service to a new address, previously this was no issue. I believe Peacock still thinks that my account is linked to an Xfinity account ass
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Like I said in my posting I've tried going that route. In fact I've tried it two different times and it's never worked. When you try to do something and it fails and you keep on trying to do it the same way over and over again that's just insane. Qui
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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errorCode=10.SALESCHANNELMANAGEMENT-5028
Trying to sign up for Infinity Voice takes me to this error page. Help!
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Customer Service
Urgent Escalation: Xfinity Mobile Activation Failed After Mint Port
I need help escalating an unresolved Xfinity Mobile activation issue. Before I ported my number from Mint Mobile, an Xfinity representative confirmed that my device was compatible and told me I could proceed. Based on that confirmation, I ported my number to Xfinity. Since then, I have contacted Xfi
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Customer Service
Fix the sleep mode. This is insane.
We pay way too much money to have you dictate how long I can leave my TV on. I need it on to sleep. Fix this. I will cancel service with you. I cannot believe this is even an issue.
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X1
Couldn't agree more. It's literally insane.
Sleep mode
I'm not happy with the sleep mode on my TV. We use it to comfort our cat during the day. Even when I'm home, this is very irritating. I pay too much for cable to have this issue. I'm not happy.
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At this point, it appears like we will NEVER be able to watch our beloved Crunchyroll. Not consistently. Is it because Xfinity considers it as a puny or nerdy app for those anime people? Are we, the anime-loving community, experiencing some kind of d
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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New Gateway Issue
I just recently got upgraded to a new modem, and since using it my connection in games is worse, is there a way I can return it? I am going to continue to use my old one but what can I do with the new one because i dont want to be charged.
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Your Home Network
After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. My modem is working and no one is having issues but it says modem offline and I am u
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App says modem is off line-unable to see wi-fi users
After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and that was the only reason I stayed with this overpric
Question