Official

Accepted

Unanswered

Advanced Filters

Search Results (464.3K)

Most Recent
Selected Most Recent
Can check if my bills due

I can not find the site to go to to pay my bill

Question

7

0

0

Good afternoon user_6734. We can certainly look into this further for you.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the t

 to the conversation: 

0

0

Wrong Address

Hello, I made the mistake of putting the wrong address for my location. So when my equipment will be shipped it will be sent to the wrong location. Is there anyway I could change the address? Also my apartment number doesn’t appear for my location either.

Question

Wrong Address

Hello, I made the mistake of putting the wrong address for my location. So when my equipment will be shipped it will be sent to the wrong location. Is there anyway I could change the address? Also my apartment number doesn’t appear for my location either.

Question

4

1

0

@XfinityLinda​ Thank you! Just sent a Direct Message. Appreciate the support.

 to the conversation: 

0

Residential Internet Service Cancellation

Looking for path forward on planned service cancellation due to a zero-cost internet option available starting April 27. Answers to similar questions all ask to send a DM via the forum messaging system. There is no chat or message icon. Autopay has been disabled. No equipment to return.

Question

Thanks for meeting us here in our community about canceling your services @user_o6xyuz. We're sorry to see you go, but we can assist with this by way of a Direct Message. We'll need to get your full name and address to access the account securely. &

 to the conversation: 

0

1

Residential Internet Service Cancellation

Looking for path forward on planned service cancellation due to a zero-cost internet option available starting April 27. Answers to similar questions all ask to send a DM via the forum messaging system. There is no chat or message icon. Autopay has been disabled. No equipment to return.

Question

Xfinity Support

I want to cancel my internet

Question

7

2

0

I need to retrieve my Xfinity password

 to the conversation: 

0

1

Password

I want to change my password since my phone had a virus that wiped my passwords out.

Question

user_6kjypg, Hello, thank you for reaching out and creating a new post. I hope you are doing great today : ) I understand you are having trouble with the name displayed when you call out, and we can gladly look into this further. You stated you

 to the conversation: 

0

2

How to Change Caller ID name associated with Xfinity landline telephone number

I am the account holder and only person on my Xfinity account. Have landline service with Xfinity. Former spouse name still shows up as the caller ID on outgoing calls. How do I update to my name? I am unable to locate the DM icon.

Question

Residential Internet Service Cancellation

Looking for path forward on planned service cancellation due to a zero-cost internet option available starting April 27. Answers to similar questions all ask to send a DM via the forum messaging system. There is no chat or message icon. Autopay has been disabled. No equipment to return.

Question

6

1

0

Thank you for reaching out @skintime! I completely understand why this would be frustrating, especially with once in a lifetime content. This is related to X1 DVR recording retention rules. As a quick step you can try right now: Go to your Saved &g

 to the conversation: 

0

0

Recordings vanishing

Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi

Question

I got in and I'm no tech genius believe me. Think it helped that I have and acct. with regular espn.com and signed in there, then activated unlimited. try that if you can

 to the conversation: 

0

0

ESPN Unlimited

Why can’t I access ESPN Unlimited? Just as others have complained it was supposed to be free, as part of our plan. Missed Wrestlemania also, I suppose have to miss again tonight. I have signed in correctly and I activated. What is the problem?

Question

Cancel HBO MAX

Trying to cancel HBO MAX

Question

11

1

0

How to Change Caller ID name associated with Xfinity landline telephone number

I am the account holder and only person on my Xfinity account. Have landline service with Xfinity. Former spouse name still shows up as the caller ID on outgoing calls. How do I update to my name? I am unable to locate the DM icon.

Question

12

1

0

Hi there, @user_np336y ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand your concerns regarding getting a big bill for your cell data usage. Please be assured you re

 to the conversation: 

0

0

Data Use and Excessively high Bill

Xfinity says my cell data use went from my normal 3 to 30 GBs and billed me for $740 instead of my normal $40. I've been with them for years and seldom have gone over my 3 gb allowance. I'm 88 years old and seldom leave my house so always am connected to my home wifi. Based on repeated calls thet sa

Question

forum icon

New to the Community?

Start Here