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Thank you for your reply, I connect to the correct name every time. I have not tried using the wired connection since I don't have a wire currently but I can look into it if it doesn't get fixed soon. One thing to mention is that, my device is in my
Wifi "Action Needed" issue
My wifi saying "Action needed", and then it says to "Open Browser and Connect", once I click that it opens a browser Tab which says "This device is Paused, open the Xfinity Fi app". During this my Internet doesn't work or buffers a lot. Is there a way to fix this issue? I have tried restarting the d
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Cutting out like crazy right now
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Tv go only
I am only getting tv go channels on the xfinity stream app. Been working fine for weeks now this. I’ve already singed out/in. Reinstalled the app, tried different devices. All the same issue.
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Xfinity Stream App
Yes. Listen for drop out between commercials and when show starts again. Might not do it every time but most of the time it does. Now frosty the snowman. Lol
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Question
I was escalated to someone who apparently can only communicate via phone call, but never answers when I called them back. I am still being overcharged and paying more for the service than was agreed to.
Unlimited plan with overage charges
I've chatted with agents in the past and gotten some of the overage charges resolved, I was assured I would not see future overage charges, but over the past many months I've been charged overages 5 out of 6 of those months. I have a statement from back in May or June where some of those charges wer
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user_txlk6a No problem, is there anything else we can assist you with today?
How Bridge Mode
Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >
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WHY is there no CUSTOMER SERVICE w/this company???
Have been trying to get assistance with an internet connection issue and an apparent download speed problem for weeks now! The customer service numbers simply DO NOT WORK!!! I think it’s time to go back to Verizon Fios!! This is my LAST EFFORT TO GET ASSISTANCE!! Let’s see if I get a response. Unbel
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Your Home Network
Thank you so much for your help. Have a good day.
How Bridge Mode
Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >
Question
Wifi "Action Needed" issue
My wifi saying "Action needed", and then it says to "Open Browser and Connect", once I click that it opens a browser Tab which says "This device is Paused, open the Xfinity Fi app". During this my Internet doesn't work or buffers a lot. Is there a way to fix this issue? I have tried restarting the d
Question
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Your Home Network
Viper122, ok thank you. Home Alone 2 is currently on?
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Question
@user_txlk6a Enter the default username and default password: Username: admin Password: Check the sticker on the bottom of your Xfinity Gateway for the password. Note: If you previously changed your Admin Tool password, use the new password to log in
How Bridge Mode
Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >
Question
I do now get a Login screen, but cannot login to 10.0.0.1 with either the default admin/password or the username and password that I setup with the install technician. Can you give some guidance here? Thank you.
How Bridge Mode
Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >
Question
Stay here is fine. Right now watching Freeform 444. Does it mostly after commercials start and before they finish right when the show starts again. Then about a minute in to the show again. Then sometimes during the show again until the next set of c
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Question
Hello @user_txlk6a, thank you for taking the time to leave a post. I’m sorry to hear you’re having trouble enabling Bridge Mode. Let’s walk through the steps together: Open the Xfinity app and go to the Wi-Fi tab. Select View
How Bridge Mode
Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >
Question
Viper122, ok. Good to know. Would you like to stay on this thread or the other?
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
Question
Viper122, hmm! That's some good information right there. I'm concerned because I started streaming on my iPhone, and it hasn't done what you've said happens to you. Any specific channel?
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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View cameras on my computer
How do I view the feed from my Xfinity cameras from my computer?
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Devices and Equipment
How Bridge Mode
Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >
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Customer Service
user_dkkghl Thank you so much for stopping in for help with your connection issues and the paused error. I understand how that would be frustrating to have to restart and reconnect when you want to use your connection, and we appreciate the chance to
XfinityAmandaB
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Wifi "Action Needed" issue
My wifi saying "Action needed", and then it says to "Open Browser and Connect", once I click that it opens a browser Tab which says "This device is Paused, open the Xfinity Fi app". During this my Internet doesn't work or buffers a lot. Is there a way to fix this issue? I have tried restarting the d
Question