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user_x0t13j. Thank you for providing those details, and I'm sorry to hear you've been dealing with this for so long, especially while traveling. To clarify, your Comcast email password is the same password used to sign in to your Xfinity account. The
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
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Thanks John, I have sent a direct message with the information requested 👍
Gigabit x2 plan - Motorola MB8611 Docsis 3.1
Hi all, I have the Gigabit x2 plan, yet when I bring up my account, it states I have download speeds up to 1.3 gbps. I have a Motorola MB8611 modem. Is this modem capping my speed? The modem is supposed to be able to handle speeds up to 2.5 gbps. I am wondering if this modem is not allowing me to re
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@user_f1a73a Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Su
Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning
My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio
Question
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
Question
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voicemail after landline cancelation
“I am not reporting a dialing problem. This is a recently disconnected Xfinity Voice number. Callers currently hear ‘Your call cannot be completed as dialed,’ which makes them think they dialed incorrectly. I need the number’s intercept treatment changed to a definite disconnected-number announcemen
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Home Phone Features
Good afternoon user_pz6fus. I will be happy to assist you with your order. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so
Cancel pending order.
I don’t have an option to send direct message I want my pending order canceled immediately
Question
Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it
ethernet ports not working after storm
I had a bad storm that knocked out our power for a few hours. When it came back on the modem (xb8) wifi works but none of the ethernet ports work. Don't know what the best way to correct my problem. I smelled a slight burnt smell and thought it was my power supply on my computer but it works fine.
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@user_pz6fus Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati
Cancel pending order.
I don’t have an option to send direct message I want my pending order canceled immediately
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel pending order.
I don’t have an option to send direct message I want my pending order canceled immediately
Question
@Eddied00 Ahh thanks for this insight, so yeah once it's in the system, and it can be located we are more than delighted to get you set up for service.
New construction home
We recently moved into our new construction home and it isn’t registered with usps yet- we are still in the process of them adding it. I start work again this week and work from home and need WiFi asap, is there a way to still get it without the address being registered yet?
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Thanks for the quick response. Message sent - appreciate the detailed instructions. :)
Damaged cable
Very frustrating that we cannot reach a live person. Our power was out last night and once returned xfinity reports outage issues and are working on the issue. My issue is that the xfinity cable was severed in two during this process thus any issues resolved at a central level will not help my issue
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@user_vsc5rj The XB10 and the XER10 are not interchangeable. The XB10 is for their DOCSIS coax cable service, and the XER10 is for their EPON (FTTH) fiber optic service.
Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?
As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and
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Yes it is covered. The house two doors down pops up on your site, but ours doesn’t yet. I’m not sure how to speed up the process with usps.
New construction home
We recently moved into our new construction home and it isn’t registered with usps yet- we are still in the process of them adding it. I start work again this week and work from home and need WiFi asap, is there a way to still get it without the address being registered yet?
Question
Yes I have. I don't believe I've reached a person that understands the issue. Every technician so far has tools to diagnose modem health, but this is not that type of issue. The resolution sits inside one of these support towers, and I h
Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning
My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio
Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Exterior cables hanging no service
Melted incoming coax cables just hanging outside tried contacting you guys 20 difrent was
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