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Disney+ subscription inactive

I added Disney+ to my streaming bundle two days ago. But when I log into Disney plus it says my account is inactive. Why?

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Why do we need to buy a new fire stick? Mine is brand new. It works fine with every other app and streaming service. Maybe just fix the Xfinity app. 

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Xfinity Streaming App Drops Sound on Fire Stick - May 2026

Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t

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I've just been exchanging my cable box at the local Xfinity store each time the error returns. The replacement will work for somewhere between a couple of days to a couple of weeks.  Each time I replace the box, I post a note here.   

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Wifi is back on

Wifi is back up and running. Need to cancel technician appointment

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Television Service

My tv paid by my apartment complex will expire on October 1st. How can I keep my service ?

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This same thing happened to me - push notifications began coming through around 10 pm EST/7 pm PST on this day. However, they are not coming through anymore. I think they last about 24 hours, though I did not record the exact time. the notifications

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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Hello @user_51b40f, and thank you for reaching out on our Xfinity Community Forum. We understand your concern with the ongoing Apple Watch activation issue, especially after the time you've already spent working with our support teams and being advis

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Apple Watch Series 12 activation -- Tech Spot resolution date missed

I am requesting escalation of an unresolved Xfinity Mobile Apple Watch activation issue. My Apple Watch Series 12 GPS + Cellular is being rejected by Xfinity as “Watch not compatible.” This has already gone through advanced support and backend escalation under [Edited: “Personal Information”] and Te

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New modem

How do I register my new modem

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My AutoPay is still not being drafted at the promised price of $40/month, and my account now shows a $25 balance forward for the upcoming October 3 through November 2 billing period. I need to know exactly why that $25 balance is appearing and how it

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Formal Complaint, Xfinity Billing Errors and Unresolved Escalations Since July 2, 2026

Since July 2, 2026, I have contacted Xfinity more than ten times about billing errors on my account, and nothing has been resolved. On July 2, I accepted a loyalty offer to reduce my service from 600 Mbps to 300 Mbps for $40 per month for one year. I specifically asked if my bill generated for that

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@DonS7 Are you referring to a secondary account?  Usually the account user ID is the same as the ID for the email----that portion of the address to the left of the @ symbol.

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comcast.net email account settings password

xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?

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Hey there, @user_0qn613, thanks for reaching out through Xfinity Forums regarding adding your spouse to your billing statement. We would be happy to help with updating the billing statement.   Can you please send me a direct message with your f

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Add spouse’s name on bill.

Add spouse's name to bills Hello, I’ve added my spouse as a Manager to my account with the main goal to see his name on bills. Please advise what I should do to add her name to our bill? Bests,

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@user_9ea5pg, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b

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Internet outage since 8/24/26

I have not had internet or security since 8/24/26.I have had 2 technicians visit my home and spent hours on the phone. My problem requires underground work. No one can tell me when it will be resolved and I was offered a 56 dollar credit on my 200 per month bill. I am a long time customer! I work fr

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Hello @user_vkb5jp, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

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landline calls drop randomly

We've experienced this problem for weeks. Phone calls through the landline drop in the middle --- some happened in a few minutes into the calls, and some took longer. We've replace the phone set to a different model, and the problem remains. We've also checked this web page https://www.xfinity.com/s

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I would try Amazon. Their tech support was very helpful and had me permit some location settings that xfinity hadn’t had me address.  Xfinity reached out to me today and said this is a “known issue” that their engineers are trying to fix.

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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Amazon was very helpful. They tried to get my old firestick to work and helped me turn on location in places that xfinity hadn’t.  I would contact them.  I’d also contact Samsung.  They know their own products, they might know what’s

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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I never received the second device, as the retail store kept it throughout. Another employee mentioned they needed to activate a different device because of the error; I was told they would remove the unwanted device and line, with updates appearing

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Why is Xfinity Mobile not removing a deactivated device from my account?

I recently visited an Xfinity retail store to add a single line and device to my account. However, the representative mistakenly added two lines and two devices. When I brought this to their attention in the store, they assured me the extra line and device would be removed immediately and any associ

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Thanks for sharing those logs, mikecr! Have you already attempted swapping out the modem, or are there any other troubleshooting steps you've taken on your end?

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IP address renews every hour on the hour

There's something amiss with DNS IP address renewals for the past three months with my connection. What happens is that my firewall submits a DNS request, the Comcast DNS server does not renew my IP for a few seconds, and then gives me back the same IP address! Today alone it's reliably happened eve

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Hi there, @user_vqemyw! Thanks for being part of our Xfinity Forums community! I am sorry to hear that your emails are not coming through to your iMac. I appreciate the steps you tried. It is good to know you see the emails on your other devices and

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E-mail access on multiple devices stopped working two days ago, xfinity log-in works fine

Two days ago, multiple e-mail clients on multiple devices stopped working for Comcast e-mail, only. The username and password are valid when logging into xfinity. Yahoo mail has not happened yet. I've tried logging in (entering the credentials for comcast email), but it just says something is wrong.

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