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Xfinity discount tickets to Universal Orlando Resort
I keep trying to use the link for Xfinity Rewards to Save on tickets to Universal Orlando Resort. It says a 3-Day Park-to-Park Xfinity Membership Ticket should start at $170.50. Every time I select a day for a single ticket the rate is double what I select.
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Good afternoon, @user_u9m9jt! Thanks for taking time out of your day to reach out about your bill amount. I am glad to check your account with you. Most likely your promotion expired and it is time to get into a new one. This link shows how to view y
Increase in monthly rate?
My monthly bill went from $100.00 per month to $150.00 per month why?
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Transferring service issues
I recently transferred my Xfinity service to a new address. The internet works, but it says I do not have an active account in my app. Why is that?
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Getting Started
Hey @user_8acgoo, Thank you for visiting our official Xfinity Forums Community support page. We would be more then happy to go over the Xfinity account, billing, and services. Please send a direct message by clicking the chat icon in the upper right
Not refund for returned equipment
Hello! i have returned my xfinity equipment in feb and its may I have not received my refund instead of continuous follow ups. There has not been an attempt made from xfinity side to give the money back.
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Received, much appreciated! We can return here with any updates or once we have reached resolution to update the community.
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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Concern moved here to the E-mail help section.
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
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Thank you for your response. The message has been sent.
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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I'm truly sorry to see that this has been your experience. Though you already have a case going we can still help out with this and help with any updates, details or escalating this further, if needed. May I please ask that you send us a direct messa
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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Message sent! Thanks for your quick reply, and my Monday is going as well as I could hope, so far.. how is your Monday going? These fickle Mondays always have a way of flipping their script mid way
I was shopping around for better upload speeds when i found this! Then caught a bait and switch glitch. Help!
I used the online plan builder to select the promotional $30/month 1000/100 Mbps plan. However, due to an assumed checkout glitch, the system overrode my selection AFTER the final confirmation and placed me on a data limited 1.2 Gbps / 40 Mbps plan instead. I have the screenshot of the $30/month off
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Hi there @user_99v9zb, I completely understand your frustration after spending 14 hours on the phone and tracking this on a spreadsheet just to get your included benefit working. That is an exhausting experience, and your frustration is entirely vali
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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Good afternoon @user_t2zjp3. Are you still receiving that error message?
Rcs messages not working
I just switched my phone from T-Mobile to Xfinity today and my RCS messages aren't working and I tried so many ways. It's stuck on connecting
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Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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Customer Service
Should also mention that even Tier 2 Support is not able to send an email or communication on your case. They can only tell you the status over the phone or suggest that you should simply record your conversation and send it to the bank as a record..
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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Hi there, @user_stw8oi! I am sorry to hear you are going through a divorce. I understand that can be stressful. You are at the right place to close down the account that you no longer need. We can get that accomplished and off your plate. Please send
Moved and Address did not change
I am currently in a divorce proceeding and I need to remove service and billing for and need to retain service at . There seems to be no way to accomplish this or talk to a real person to get it reolved. Haw can I get this fixed so I am no longer paying gor the internet service? Thanks, .
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You "Worked with me"? You never responded to me. God your company is awful. I asked specifically for a callback and an actual apology for your shoddy service and your lack of customer support.
Lack of customer service is appalling
My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me
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Thank you for reaching out @Jeffver. I can imagine that was frustrating and I want to make sure we are getting everything taken care of for you. Please send us a direct message with your full name and service address so that we can assist you furthe
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Underground Sprinkling cut
Xfinity was putting in a new line last fall but the ground froze so the cable sat above ground over the winter. Spring comes and they never notify me ahead of time but just come and bury the line. I warned them several times that I had sprinkling but guess what…they cut the line when I started it la
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