Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (309.5K)
@keysj the tier 1 support was claiming it's not in the agreement terms I asked what other possible deal I could have signed up for - that was the only offer on 12/19 This feels unbelievably dishonest to me
$200 Amazon gift card
I signed up for Xfinity internet on Dec 11 2024. I recently moved and had to change internet providers i saw that Xfinity was having a promo sign up and get $200 Amazon gift card so i did i signed up for the most expensive plan and once i signed up boom no mention of that card ever came up again now
Question
user_u0slze If you have a promotional price or minimum-term agreement for specific services, prices for those services won’t change until that period is over. However, taxes and fees such as equipment charges, the Broadcast TV Fee and Regional
Bill going up
The bill i received in January had a substantial price increase. After speaking to a Comcast rep, I was told that there should not have been an increase and gave me a credit for the increase amount. I asked if this would happen again. Hr said no. Guess what? It happened agai
Question
Charged after cancellation
I canceled on 2/25/2025, but I was billed for this month. The credit card auto pay is on. I don't owe any equipment either. I had been a customer from 2017 for 8 years.
Question
•
Billing
@user_nki3ep, we are aware of this issue, and it's being investigated by the appropriate team. We have nothing further to share at this time but can suggest using alternate search engines for the time being. Thanks!
Anyone having problems with Xfinity Discovery Hub Search Bar. I had this problem in October 2024 also.
Can't search the web.
Question
@bh535 Here are some quality brand splitters that Comcast actually uses in different market areas https://www.amazon.com/Antronix-CMC2002H-Horizontal-Splitter-Performance/dp/B08LM96C2J/ref=sr_1_4?crid=CH5ZMF85UGTK&dib=eyJ2IjoiMSJ9.BagrfXtX6Rm
SYNC Timing Synchronization failure - Loss of Sync
Over the past week my internet connection has been dropping and my modem (Netgear Nighthawk CM2000) has been rebooting itself. The event log shows "SYNC Timing Synchronization failure - Loss of Sync". Below is the log... Wed Mar 05 15:30:44 2025 (Notice (6)) CM-STATUS
Question
Hello user_hqbzx3. We understand that sometimes you might need a bit more time to make your payment. That's why we offer a payment arrangement option for eligible customers. This allows you to extend your payment deadline and avoid service disconnect
Partial payment
I set up a payment arrangement do I have to pay the whole amount due or is it possible to make a partial payment to avoid service interruptions
Question
annon123 Hello and thank you for your question. Honestly in 10+ years working here I have never heard of someone doing something like this but there is always a first time for everything. We are happy to send you a remote in the mail if you want to t
XR15 remote no longer changes channel through wall
I have one comcast box and 3 remotes. I used to be able to use both remotes to change the channel through a thin wall. Now only one will do it, the other two won't (have a splitter so one box for 2 tv's - since I only watch one tv at a time it doesn't matter the station will be the same on both tv's
Question
Trying to pay bill get error page
I am trying to pay my bill and it keeps taking me to an error page via app and on the actual site. I do not have time to call at the moment.
Question
•
Customer Service
Bill going up
The bill i received in January had a substantial price increase. After speaking to a Comcast rep, I was told that there should not have been an increase and gave me a credit for the increase amount. I asked if this would happen again. Hr said no. Guess what? It happened agai
Question
•
Billing
user_e2405b Thank you so much! It did work. Check your inbox again you should see my reply. 😀
Online Chat Agent Purposedly Disconnected My Internet
I was chatting online with "Sankari" 3/6/25 - she didn't answer my question. I repeated my question, she then wrote "Let me explain this to you" said I would be charged $30. I disconnected from the chat, again, not getting the answer to the question i was asking and within seconds, suddenly t
Question
@XfinityPaula sent direct message, not sure if that worked, but thanks. extremely frustrated that your online chat agents seem to be paid by the minute, extend chat sessions for a long time by repeating the question but not really answering it.&nbs
Online Chat Agent Purposedly Disconnected My Internet
I was chatting online with "Sankari" 3/6/25 - she didn't answer my question. I repeated my question, she then wrote "Let me explain this to you" said I would be charged $30. I disconnected from the chat, again, not getting the answer to the question i was asking and within seconds, suddenly t
Question
@drwb333 I'm sorry to hear about your ongoing connection drops. I can certainly understand how concerning this is. I will continue to assist you in the direct message.
Internet Outage
I am experiencing issues with frequent internet disconnects and am unable to reach a service representative to schedule a technician
Question
Partial payment
I set up a payment arrangement do I have to pay the whole amount due or is it possible to make a partial payment to avoid service interruptions
Question
•
Billing
Hello user_e2405b. Thank you for sharing this experience and bringing the interaction to our attention. I'm sorry that the chat agent was not more helpful with your inquiries and making you believe that they would have interrupted your internet conne
Online Chat Agent Purposedly Disconnected My Internet
I was chatting online with "Sankari" 3/6/25 - she didn't answer my question. I repeated my question, she then wrote "Let me explain this to you" said I would be charged $30. I disconnected from the chat, again, not getting the answer to the question i was asking and within seconds, suddenly t
Question
Will anyone from Xfinity/Comcast respond with a definitive answer regarding removal of Discovery Hub "Search the Web" function. I'm sure they see these numerous comments. Maybe , if they ignore the issue long enough, it will go away.
discovery hub search the web not working
The Xfinity Discovery Hub "search the web" function on my PC no longer works. When I type in a search for anything, a statement pops up saying "your search did not match any documents" I contacted cust. service. was told the discovery hub search was only for Xfinity Services. That I would have to s
Question
swfl33913 The RSN Fee is included in the video price and is an itemized charge on your bill based on Xfinity's costs of providing the regional sports networks the copmany carries on cable systems in each area. These costs include the fees that R
XfinityPeterH
commented
9 hours ago
to the conversation:
0
0
Regional sports fee
I would like to know specifically what sports programming I am receiving for the Regional Sports Fee? We have no regional teams in SWFL. you do offer a $70 Sports Package as an add-on; you advertise this to receive local sports programming, so why the $9.20 monthly charge that is not optional?
Question