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GET NBC back! You can't be a cable company without a national network like NBC. Direct TV offers so much more for half the cost. KSBY news, Jeopardy, Wheel of Fortune, The Voice, Kelly Clarkson and sports channels. ALL my favorites GONE! YOU need to
Disruption of service for NBC
Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity
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I thought I was required to move to yahoo email. I did that this morning. I now understand it was not required. I’m 76 and simply made a mistake. Surely someone can fix this. I just want to change back. I would not have migrated if I did not think it was required. Please help.
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picture freezing
Many time a day my service is interrupted ( screen is frozen ) for up to 30 minutes. Why is this happening, how long before there is a compete fix and what kind of discount will I see on my bill for lack of service. This seems to be an area problem as our neighbor has the same issue.
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X1
Hello user_knfsk0! I hope you are doing well, thank you for reaching out to us for help with the trouble you have been having with calling internationally. I'm sorry that the mobile lines are failing and not completing the calls. I know it's vital to
cannot call internationally
tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again
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Hello @user_vz31r5 our team can help you with the bill and the closed account. When it comes to a billing concern like this it's best we work in a direct message, so we can review account specific information right away. But we can make the situation
Horrible ex-customer service
Canceled service 3/10/26. Received confirmation number and told I would receive a refund of $15.80. I received a past due bill and contacted customer service. I was told by customer service representative Siddhi that my account was in good standing and the past due bills would be removed. Now in May
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@user_9jsw9g I'm sorry to hear of the frustration this has caused you. Our team is here to help. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here's a link with our unlock rules: https://www.xfinity.com
unlock phone
I switched mobile services and had to deal with your terrible AI customer service, which never sent me to a live agent when requested. Anyhow, I was given my transfer information and went through the process with the new service, but was not made aware of the remaining balance. I went online and pai
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Constant outages
Hello I am having an outage every 2 days for several hours. I have been patiently waiting for these to be done until I get hit by another outage. My patience is running thin and I am about to switch to at&t who have been circling like vultures around my house. If this does not stop soon you will be
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Customer Service
Horrible ex-customer service
Canceled service 3/10/26. Received confirmation number and told I would receive a refund of $15.80. I received a past due bill and contacted customer service. I was told by customer service representative Siddhi that my account was in good standing and the past due bills would be removed. Now in May
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Customer Service
user_22wbf4 Good afternoon! We are here to help. How many devices are active in the network at the time the speed test is being run? I was also curious if that test is being done on Wi-Fi or standalone ethernet? Appreciate you taking the time to get
Have extremely slow internet compared to what we pay for and cannot get any help from comcast
Our home internet is extremely slow. Pay for gigabit internet and usually only get around 50 mbps for a download speed. The modem/router has been exchanged for a new one and all of the cables indoors are good and not damaged in anyway. It's also extremely difficult to get in touch with any live pers
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in west palm beach, when will we be able to see NBC again? i am paying for it, if you are not bringing it back will i get a refund and reduced fee?
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Accepted Solution
Don't waste your time chasing false expectations. They'll offer you the same deals you can see for yourself in your private area.
Request for bill review and retention discount
Hello Xfinity Support Team, my monthly internet bill increased from $20 to $62 in 4 years. I have reviewed the plan-change options on your website but none of them meet my needs. I am not interested in streaming subscriptions or a faster line; I only want a lower monthly price. Could you please revi
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Hi @GrannyW, as someone that likes to pop in on my data usage I certainly understand your frustration here. I typically check the data usage via the Xfinity app because it is a little quicker. I'm pretty sure the first time I have attempted to use th
Question about getting bandwidth usage information
Hello once again! I appear to be stuck, once again. I don't know why this is so problematic but it is. ALL I want to know is how much bandwidth I used last (the previous) month. We're in May now, so I want to know how much bandwidth I used in April. Last month, I wanted to know how much bandwidth I
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Hi there, @user_62tc39. Thanks for reaching out to us here on the Community Forum. We appreciate you being a member since 2018 and can understand wanting to look at lowering your bill. We would be more than happy to check and see what options may be
Looking to Lower My Bill
I've been a customer since 2018, and my bill has increased significantly over the years to now over $200/month. I need to see what's available to lower my bill. I need to keep my internet speed, but can remove the cable package if that will help lower costs.
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DaveandLora Thank you for reaching out! Unfortunately, there is no option to migrate back from Yahoo mail.
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I thought I was required to move to yahoo email. I did that this morning. I now understand it was not required. I’m 76 and simply made a mistake. Surely someone can fix this. I just want to change back. I would not have migrated if I did not think it was required. Please help.
Question