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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
not paying my billl
As I have had virtually no service for a week I will not pay my current bill. I also take great offense at the increased pricing in conjunction with poor and no service!
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Good morning @user_a5muha can you try to access your email using the link belowhttps://www.xfinity.com/email
Email via X app
Not able to access email via the Xfinity. Getting a webpage not available error message.
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Good morning @user_u2qs8t, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you never received your new router, but you have definitely reached the right team that can take a look at this for y
I never received new WiFi router and now my internet is out
I was never sent my WiFi new router with new plan
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Concern moved here to the E-mail help section.
can't connect email to outlook
I was using outlook imap setup without issue and it stopped accepting my credentials. I deleted the setup and since then I am able to setup a new imap connection in outlook. I do have another computer that is using outlook without issue. I had to rebuild my iphone and ipad profile in order to receiv
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I never received new WiFi router and now my internet is out
I was never sent my WiFi new router with new plan
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Customer Service
user_b6ga17, Hi there! Thanks for reaching out and for letting us know that you have not had any issues with the app for 3 weeks. As a consumer myself, I can understand the inconvenience caused when the XFINITY app is not working correctly. While we
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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@user_0a22mx - That sounds incredibly frustrating, especially while you're traveling. This is a common issue with our email when trying to access it via third-party mail clients (like Outlook, Apple Mail, etc.) from outside the United States. Our sec
In Europe and can't access email, asks for IMAP password over and over
Other email accounts working fine, but both my comcast email accounts have locked me out on 3 devices (Android-outlook, iOS-apple mail app, and Windows PC-outlook). Everything was working fine when I left the states
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gail861 The links referenced above your post are extremely helpful and should answer your questions. We've not seen anything indicating that any part of this transition needs to be paid for.
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in
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Thank you for reaching out @kunvik I am sorry to hear about your shipment has not arrived. Have you reached out to the provider handling your delivery?
NIGHTMARE
Xfinity Mobile has been nothing BUT a NIGHTMARE experience. They lack the customer service and training needed to solve problems. I upgraded my device from the 16 PM to the 17PM, and went into a local Xfinity store to request a pre paid label to send my phone back for trade in, $1,100. The address t
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regulat0r Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your promotion. We appreciate your loyalty over the years, and I'd be happy to review your account to find a promotion that works for your household and budget. T
Please move to Billing - Long Time Xfinity Customer with Autopay & Paperless Billing - Promotion Expired
Hello, I'm a long time xfinity customer of over 20 years. My current promotion has expired and I've been enrolled in Every Day Pricing. An Xfinity agent asked me to make a new post here when my promotion expired. I'm enrolled in Autopay through Checking and have paperless billing. I'm happy with my
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Hi @rigasr Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with your email?
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please move to Billing - Long Time Xfinity Customer with Autopay & Paperless Billing - Promotion Expired
Hello, I'm a long time xfinity customer of over 20 years. My current promotion has expired and I've been enrolled in Every Day Pricing. An Xfinity agent asked me to make a new post here when my promotion expired. I'm enrolled in Autopay through Checking and have paperless billing. I'm happy with my
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If you want / need any wall fishing done, you will need to hire a local contractor, such as a low-voltage electrician. They also refer to a service company that they have partnered with. See this article: https://www.xfinity.com/support/articles/hell
Internal Cabling
Hi all. I need to pass a cable from living room in the first floor to the bedroom in the second, as well connect this bedroom to another one with an ethernet cable (ok, please, I do know about wi-fi and other ways to connect) but I'm required to have an ethernet cabled connections between all the ho
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C Button on X1 Remote Xfinity Sports Zone App
Ok, so I push the C button on my X1 remote and either a blank black space appears where the Sports would normally appear or everything appears seemingly normally except My List and NCAAMB columns are missing. My selected team IU Hoosier Men's Basketball would normally appear under My List. I went in
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X1
@Sev417 Have you had a chance to see if any of those troubleshooting tips apply ?
Random ping spikes, and slower internet speed.
For about the past 2 weeks I have been experiencing ping spikes and packet loss as often as every 5 minutes to excess of 1000 MS not only on games, but also everything else. I've already tried all the basic steps of restarting the router, checking that the coax cable is on tight, it's not my etherne
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi ta
modem configuration
I need to be able to access the modem/router settings, but this option has been disabled by Comcast on my new device which was recently installed by Comcast. The issue is that I have a Wyze Pan and Tilt webcam which uses WPA2, but I am unable to change the settings to allow this protocol on the 2.4
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Good morning @user_me2nwi, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the billing on the account, but you have come to the right place for assistance. Usually w
Unauthorized changes to account
I'm POA for my 86 yo father. He went into store and salesman used his phone to sign up for package including bogus home line, TV, etc. Calls have led to more unscrupulous salespeople. Finally got store Mgr to cancel everything but was supposed to call re billing credits and restoring what he previou
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@dippisquash @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
issues with internet after modem change
Hi, Xfinity offered to ship us an advanced modem(modem+router combined in one), i think this is the XB6 kind of modem. Evere since we changed our modem our internet coverage has become quite unreliable and choppy, it goes down quite often, the xfinity site suggests that we reboot the router after a
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CANNOT setup router with gateway
I CANNOT get the gateway to work with my router, even in bridge mode. The routers IP address was not showing up and once the gateway was connected to the router, I could not get a connection. I tried power cycling both devices, resetting both devices and nothing resolved the problem. My setup was wo
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Your Home Network
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Comcast wire is down stuck in a tree
wire down for Comcastr
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