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Hello user_wmjw88, I see you have been reaching out for some time now, and to get everything down to one case/chat, let's get you to a DM thread. Please send our team a direct message with your full name, the name listed on the account (if diff
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
Question
@user_7i4x9y, thanks for taking the time to reach out on out Xfinity Community Forums page. I'd like to do everything I can to help with your Peacock Premium activation. What happens when you go to Xfintiy.com/yoursubscriptions and sing in?
Missed the Peacock Premium sign-up window
Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you [Edited: "Personal Information"]
Question
Hello user_gwr9yf, thank you for your post in our Xfinity Community forum. I understand how you feel. I cannot stand all the unwanted emails I get. These steps came from our intranet: Customers can filter spam in their Xfinity Email by setting up spa
Getting hundreds of spam e-mails. What are you doing to stop this?
For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh
Question
Missed the Peacock Premium sign-up window
Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you [Edited: "Personal Information"]
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Customer Service
Hello there @user_4hek2y, there is a proper way to have your device returned. You should receive a FedEx return label once you have requested a return, this step can be completed on your Xfinity app. Are you aware of this process?
return address
I returned a phone as I changed my mind and stopped xfinity service. Phone is now coming back to me marked return to sender no number what is the mailing address for returns
Question
what is auto channel search
I am getting a black screen with a “please run auto channel search.
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X1
@user_ekxish, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with your Xfinity Pro Wi-Fi extender. To ensure we don't repeat anything you may have already tried, can you share some ste
Wifi extender pro
...does not connect to the network. States it is not compatible with router but has been working fine for months???
Question
my land line is not working and not trouble shooting is helping. i need to speak with someone now.
Landline voice mail not working
Voice mail unavailable message on landline. Restarted modem twice unplugged phones still doesn’t work e
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Hi caph12, thanks for stopping by the community forums to reach out! I'm sorry that MeTV had an issue in your area, but I'm happy to hear they seemed to be able to resolve their issue! Is the channel currently still working as expected?
No MeTv in Atlanta Today
I am unable to get MeTV (channel 17) in the Atlanta area today (July 16, 2026). Is there a problem with the channel provider? Something similar happened last year and it had to be fixed by the channel prover, not Comcast. Please let me know if it's a known issue.
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While our own hardware will of course always be more stable as it has our own software baked into it, we do still actively work with other device manufacturers in hopes that our customer base can utilize their services, regardless of the streaming de
High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)
I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th
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Nothing else, thanks. I am waiting anxiously for a response from someone that can tell me they are going to fix the XB-10.
XB10 5 GHz causes Linux Intel Wi-Fi to fall back to 54 Mbps
My XB10’s 5 GHz radio causes a Lenovo laptop running Zorin OS Pro with an Intel iwlwifi adapter to fall back to a 54 Mbps link rate. The kernel repeatedly logs: required MCSes not supported, disabling HT Signal strength is excellent, approximately −42 dBm. The same laptop connects normally to a phon
Question
Thanks for getting back to me, It is not there at all that is why I think I missed my window. The only reason I noticed was because even though I am signed into Peacock under my email associated with my Xfinity account I am locked out of a lot of sho
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Missed the Peacock Premium sign-up window
Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you [Edited: "Personal Information"]
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