Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (

Hello, My bill will be going from $86.05 to $124.05 this month because of promotional pricing ending. To me, this makes little sense as when I am prompted to view plans, the most expensive plan I could possibly get is priced at a cheaper total than this, even if I were to upgrade. I would like to ch

I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."

Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo

Hello Xfinity CS Team, I am writing to request assistance with a promotional prepaid card that has expired. The card was sent to me as part of an Xfinity sign-up promotion, but I never got the chance to activate or use it. The balance remains completely untouched at $0.00 spent. I recently called th

Dear Executive Customer Relations, My name is [Edited: "Personal Information"], and I am submitting this as a **formal executive-level complaint and request for immediate intervention** regarding my Xfinity Mobile account. **Account Number:** [Edited: "Personal Information"] **Xfinity Mobile Number:

I currently just moved to a new house and had my account address swapped. I’m attempting to set up the modem and getting an indefinite blinking orange. I’ve tried new cables, coax ports in the house and power cycling the router. Any help of what else to do would be greatly appreciated!

Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo

Hello Xfinity Community Team, ​I am trying to activate an eSIM for my factory-unlocked North American Samsung Galaxy S23 (SM-S911U1) on Xfinity Mobile under the BYOD program. ​When I enter my IMEI into the online portal, the system returns the error: "Unfortunately, your phone isn't compatible." ​I

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo

I have called XFinity 3 times over 3 months. I moved overseas to take care of sick family and have canceled 3 times. I still get billed and have not received a refund for the 2 bills I had automatically taken from my bank account before I disabled autopay. What am I supposed to do?