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Greetings @user_3s0ikb, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, but you have come to the right place for assistance with this is
How to set up a formal complaint - I've been overcharged for well over a year and have spoken to multiple customer support representatives
Back in February 2025, I returned my Xfinity Wifi router having bought one myself online which is compatible with my home cables. I followed the instructions given to me, and returned the Xfinity router in person, to my local store. They made note that the unit had been returned and told me I would
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@George1_ Can you help? Not as much without having that signal info. Here are some tips you can try for now if you haven't already; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3d
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
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Need 2.4 service
I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.
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Your Home Network
Has there been any resolution to this. I also have been charged account on auto pay. I have called several times with over 2 hour calls and no one can seem to find a way to get my refund. Beyond miffed!
How to set up a formal complaint - I've been overcharged for well over a year and have spoken to multiple customer support representatives
Back in February 2025, I returned my Xfinity Wifi router having bought one myself online which is compatible with my home cables. I followed the instructions given to me, and returned the Xfinity router in person, to my local store. They made note that the unit had been returned and told me I would
Question
user_agapww, Oh no! I can certainly undersand the concern dealing with that outside cable. A disconnected line from the pole is definitely not something you should have to handle yourself, and I can see how this may also impact your service. You've r
Outside cable from utility pole is down
The outside cable from the utility pole is disconnected and laying in the ground.
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My connection isn’t Wi-Fi, it’s wired with a cable, and the internet is really bad. The jitter is killing me. Name Device : XB8
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
Question
Apple iPhone mail app "Cannot get mail" error on home router
Hi, After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mai
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I can’t open http://10.0.0.1, and I don’t have access to that in the mobile app. Can you help?
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
Question
user_qu7s5k Thank you for reaching out! Are you getting an error message, or error code when trying to access the FETV Network?
FETV missing in Baltimore
I was watching FETV and then it was gone. The entire channel number, 1095, was removed. When is it coming back.
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@user_vf857y I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Xfinity turned off our HD service again with no explanation
This morning we discovered, once again, for the second time in two weeks Xfinity turned off our access to HD channels. This despite your repeated assurances over the past month and a half that our tier of service includes HD, specifically the Seattle Mariners channel. When we tried sending follow up
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
Question
Outside cable from utility pole is down
The outside cable from the utility pole is disconnected and laying in the ground.
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Customer Service
Jitter is 39.2 and it should be below 5 ms. Average latency should be below 20 ms. The connection is unstable and I’m experiencing dropouts. I can’t do anything with this internet. Please take action and fix the internet connection.
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
Question
Here you go! Follow the steps below to send us the DM. To send a "direct message" / "private message" message to Xfinity Support: Click "Sign In" if necessary Click the "Direct Message" icon Click the "New message" (pencil and paper) icon The "To:"
Xfinity Says Replace My Nighthawk CM3000 Modem
Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa
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Accepted Solution
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Channels and Programming

f you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's; https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/s
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Need 2.4 service
I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.
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