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Gigabit x2 plan upload speed - stuck at 80Mbps
Hi there, About a year ago, I was upgraded to the Gigabit x2 Plan . Since then, I have consistently seen download speeds >1800Mbps, which is good. But my upload speeds are stuck at
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Your Home Network
@corryjs33 Thanks for reaching out to us if you're only having issues with low cell signals in your home that would be most likely based on where you live and what cell towers are near your home. Mobile customers with any carrier that live in
Xfinity Mobile one bar issue
Hi, I recently activated an eSIM with Xfinity Mobile on my iPhone 14 Pro Max, and ever since, I haven’t had any signal bars at home. However, when I travel to nearby cities like Ann Arbor, I get full 5G+ service and a blazing-fast internet connection. At home, I typically see only one bar. Calls fre
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@user_zcm143 I appreciate you making us aware that you're also experiencing this same speed issue via Forums. I would be more than happy to help troubleshoot this with you. So that we don't go over something you've already done, can you please share
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
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@rhshue1 I can not help you with the high latency problem in their network, sorry. But FWIW, as far as the amount of correctable errors in the OFDM channel goes, that is normal. It is a very wide bandwidth channel that packs a lot of data wit
getting high uncorrectable errors on ofdm plc channel on modem and high latency in comcast network. and no fix from comcast.
First i am getting tired of calling your helpless desk! I do not need my bill changed, i need what i am paying for to work. Lets start with problem 1, My modem is seeing high correctable errors on ofdm plc channel 41, called to complain. tech comes out does not see any errors put a spliter on and le
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Catalyte, Thanks for your time and your interest in us as your service provider! We appreciate you for allowing us to check if services are available for your address via direct message. As discussed, we are saddened to discover that your area is cur
Service extension
I would like to get internet at my house. Services are available in my general area but my address shows unavailable. What is the process to request service.
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@user_fdgefg Thank you for making us aware that you're experiencing a service interruption. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of
outage from 12/17 2:37 am and ongoing as of 12/18 8:03am - no response from xfinity on app or on phone, outage map does not update or ETA?
Anyone else experiencing this outage from 12/17/25 and on going 36 hours later? No response from Xfinity, on phone or message or app? Nothing seems to work, this must be a serious issue. I am near Lake Tapps and 98391 Anyone ?
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I am sorry to hear you are having this issue. Have you migrated to Yahoo @user_6jqast
Unable to connect to POP3 server this morning
Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and
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user_ofgk8j Thank you for the additional details. To clarify, did you mean 12/11 to 12/13, and not 12/23?
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Yeah that's it DemCom blame it on Trump it's all the Dems are good for.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Hi there @user_mrnprs , I'm very sorry for the inconvenience this is causing you. I can get a ticket opened to get you taken care of. Since it's been a few days since we last spoke can you please DM me your full first and last name along with your se
Debit refund card expired
My debit refund card expired without being used. Please replace or reinstated my card. Thank you
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I sent you all my reply 7 days ago, along with my information. However, now you are telling I need to reply to Xfinity Eva and mark a reply with an accepted solution. I am not sure what you all are asking for now. In addition, I have not received any
Debit refund card expired
My debit refund card expired without being used. Please replace or reinstated my card. Thank you
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@user_285e89 Are you online ? Are you having any trouble reaching any sites ? I think that there is a general problem with that reverse traceroute site / tool / BGP routing because the same thing happens to me and I'm not even on the Comcast networ
Routing problem with tracert results
My IP address is [Edited: "Personal Information"]. When I run an online tracert to my IP address using https://centralops.net/CO/Traceroute, it fails near me: Tracing route to[Edited: "Personal Information"] [[Edited: "Personal Information"]]... hoprttrttrtt ip addressfully qualified domain name1222
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getting high uncorrectable errors on ofdm plc channel on modem and high latency in comcast network. and no fix from comcast.
First i am getting tired of calling your helpless desk! I do not need my bill changed, i need what i am paying for to work. Lets start with problem 1, My modem is seeing high correctable errors on ofdm plc channel 41, called to complain. tech comes out does not see any errors put a spliter on and le
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Your Home Network
user_dfbe2o Please continue to use the new version of Outlook. Our team is aware that Outlook Classic is having some issues syncing properly.
I cannot connect to imap server from outlook classic or Iphone
I cannot connect to imap server from outlook classic or Iphone. Been around to circle for two days now with customer service with no help. I can connect via xfinity website and new Outlook on PC and through mail app on Iphone (although it is very slow). Cannot connect on Iphone with latest Outlook a
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@user_m0a8n9 Thank you for making us aware of this ping spike issue you're experiencing via Forums. I would be more than happy to help figure out a solution with you. So that we don't go over something you've already done, can you please share with m
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Network ping spikes - Upstream Power Level (dBmV) too low according to Arris SBG8300 spec sheet
I am experiencing network ping spikes even when directly connected to modem. Arris spec sheet says I am under the specified range for Upstream Power Level. Not sure what to do. Acceptable Signal Levels Acceptable Downstream Power Level -15 dBmV to + 15 dBmV Downstream Signal to Noise Ratio (SNR) Mod
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