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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Free Peacock Premium
For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is th
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I completely understand the frustration with losing the NFL Network. As a football fan I am not happy about this at all. The good thing is we will be doing all we can to bring back all the networks that you and everyone loves so much. There is no tim
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Yeah....I was able to log into Hulu on Zumo..Your fantastic.
COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
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No more tv double paying for sports
Try Xfinity’s assistant but they are sales people/bots never get a STRAIGHT CLEAR CUT ANSWER. Streaming services is there a cost!! Of course there is... not clear my tv service is still way overpriced!! I try to decrease to another plan They still have the same one on bill: they cancel then add it b
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Billing
@user_177b62 I wanted to let you know we recently launched a new option to process a credit yourself for the time spent without service. It's perfect for situations like this. If you visit the Status Center and sign in you will be taken to our servic
Outage
I've just had Internet outage from around 3:00p.m. Friday to 7:00a.m. on Saturday, don't I get an $$ adjustment on my account?
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Yes, I can log in thru Hulu on my tablet
COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
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Yes agree don't understand what agreement is needed always had NFL Networrk available + price of cable went up.20 dollars and now channels are being removed
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
The streaming stops and a blue sign comes up and says error. Also, the streaming may stop for a short bit as if someone had hit pause (you get the pause arrow on the screen) and then it starts back up on its own. All other streaming sites work fine!
Paramount+
All streaming services are working except Paramount+ will not stream well and keeps getting errors. This has gone for over a month. Reset controller but no help. need help!!
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Like I said I just experienced an 16 hour outage and wondering do I get a credit on my account
Outage
I've just had Internet outage from around 3:00p.m. Friday to 7:00a.m. on Saturday, don't I get an $$ adjustment on my account?
Question
Or...how about this. You don't need to authenticate my account/address - just take a look at my account and you'll see that there's an order there that was not properly handled. If I'm authenticated or not - you still have a customer who
Anyone know a competent Xfinity representative?
I've tried for the last couple of weeks to get updated cable boxes delivered to my house to replace old (10+ years), outdated hardware. After the first order didn't arrive in time, the online rep apologized profusely (the one thing they're good at doing) and placed the order for me again. Another we
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user_ritolz Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Need to cancel Xfinity internet service
I would like to cancel my Xfinity internet service. I have already tried chat support multiple times today without resolution, and I am unable to take a phone callback. Please assist with cancellation.
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user_v59thx, No problem. We’ll absolutely do our best to help get this resolved so you can take advantage of Peacock Premium while it’s still available. To move forward, we’ll just need to assist you in a private message so we can s
Free Peacock Premium
For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is th
Question
Good afternoon mdmower. I would be more than happy to pull up your account, and to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click o
Is mid-split available at my address?
Before I upgrade my modem from an Arris S33 to a Hitron CODA56, I'd like to confirm whether mid-split is available at my address. I live in Bellingham, WA. Who do I DM?
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Hello @user_a4ojo4 and thank you for reaching out on our Xfinity Community forums with your concerns! When something happens that impairs your services or causes issues we strive to address those issues as quickly as possible. We know it
Wires at the pole have been cut/broken due to vehicle contact
Yesterday my neighbor was moving the lawn and he hit a bundle of wires on the pole. It appears that he has yanked out the internet wires, bright speed fiber optic and several other lines. All connectors and wires were taken out. I called Xfinity and the earliest they can send out a technician is Tue
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user_7198df Thank you for creating a post on our Community Forums. I'm sure that our field technicians will be able to assist with these issues and that you have a clear incoming signal. Please let us know if you still need assistance or how everythi
upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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