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CANCEL MY ACCOUNT ALREADY!
I have requested my internet be cancelled via phone and via these forums and it still has not been shut off despite receiving confirmation: https://forums.xfinity.com/conversations/billing/need-assistance-canceling-internet-service/69b9604f58321463f40e1143?commentId=69b9697e0d962c1069faa40f FOR THE
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Billing
I did a you asked and sent a direct chat. When will I get a response?
No override for non spam being sent to spam
Whenever I send an email from my work email to a person in my contact list (Comcast user) it goes into his spam. Every time. For years he received my emails fine but in the past 4 months I now go to spam. I looked at his laptop and marked each and every email as NOT SPAM. I also set up a rule to mov
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Frustrating Customer Service
I actually can't believe the level of frustration I've had with Xfinity over the past couple years. They push these "offers" and "promotions" on you, when you start the service, and also when you want to change the service. I accepted a promotion for internet and cell phone, and it was a great price
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Customer Service
Hello @user_s15oyr This article has more information on the refund process. But if that isn't helpful we can certainly look into the account to see what is going on. A refund also requires all rental equipment be returned. Did you return any Xfinity
refund
I disconnected my account because I moved, the apartments have a bulk account through Xfinity. No one can seem to explain to me when I’m going to receive a refund. When calling everyone is trying to sell me something and I don’t need anything. I have Xfinity phone services but about to move these se
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WHY NO ABC TV AND NO H & I CHANNEL, WHICH IS HEROES AND ICONS.
Both H & I, and ABC are not available. BOTH CHANNELS were included in my contract, yet no lowering of my bill. Comcast is a thief, the worst kind of corporate greed. DO NOT USE XFINITY FOR ANT THING BUT TV!. They nickel and dime you and you will pay more. Forget mobile service to.
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Channels and Programming
refund
I disconnected my account because I moved, the apartments have a bulk account through Xfinity. No one can seem to explain to me when I’m going to receive a refund. When calling everyone is trying to sell me something and I don’t need anything. I have Xfinity phone services but about to move these se
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Billing
I can take a look at the location to see if services were there previously. @user_18xyhc Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate t
no cable outlet in my home
there’s no cable outlet in my apartment for my internet box how can i fix this?
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MISSION IMPOSSIBLE!!!
If you think dealing with Xfinity customer service to resolve billing issues is difficult, it is impossible to reach someone regarding technical issues. I know nothing about computers or electronics. During my six weeks with Xfinity, I have had billing issues with Internet and Mobile as well as the
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Your Home Network
im guessing from the pole to my house which is approx 250ft, unless there is a way i can trace a possible existing cable
no cable outlet in my home
there’s no cable outlet in my apartment for my internet box how can i fix this?
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I also expect a credit on my bill. Comcrap said having ABC would increase our bills. Well we don’t have ABC so it should be reduced!
Will I see a credit on my bill for the loss of ABC? I was paying to have ABC before, and now you are not providing a core channel.
Will you be applying a credit to everyone's bill because you are not supplying a core channel. The price I am paying included ABC and you are not providing that channel.
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AND, to have taken this action, in over 20 states and with multiple different Networks, without ANY FOREWARNING to your paying customers is UNACCEPTABLE, period! Comcast/Xfinity owes all customers in all markets that lost channel
Will I see a credit on my bill for the loss of ABC? I was paying to have ABC before, and now you are not providing a core channel.
Will you be applying a credit to everyone's bill because you are not supplying a core channel. The price I am paying included ABC and you are not providing that channel.
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And, to have taken this action, in over 20 states and with multiple different Networks, without ANY FOREWARNING to your paying customers is UNACCEPTABLE, period! Comcast/Xfinity owes all customers in all markets that lost channel
Disruption of service for NBC
Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity
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AND,to have taken this action, in over 20 states and with multiple different Networks, without ANY FOREWARNING to your paying customers is UNACCEPTABLE, period! Comcast/Xfinity owes all customers in all markets that lost channels
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Itemized bill
Hello I need to receive my itemized bill from you all on the 2 phones I’m paying for. Both iPhone 16s. My name is Katrina Cox (Adams) address 914 renfro rd
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Devices
Thank you! I appreciate your help!
5 Year Price Guarantee
How can I get the 5 year price guarantee? I've seen ads in my area for 1 gig speeds for $70/month. I tried using the Xfinity Assistant to see how to get this rate, but it keeps sending me a link for info on plans at higher prices than I'm paying now.
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Good morning @user_2ofhiw we would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or http
Gift card expired
I have a promotional gift card from Xfinity for signing up for cellphone service in June. I realized one day too late that it expired at the end of march (3 days ago). It wasn’t used at all, is there any chance I can still use it, even just towards my Xfinity bill?
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@user_4en9xo thanks for sending the direct message, I'll follow up with you there to do the account review to see what promotions are currently available.
5 Year Price Guarantee
How can I get the 5 year price guarantee? I've seen ads in my area for 1 gig speeds for $70/month. I tried using the Xfinity Assistant to see how to get this rate, but it keeps sending me a link for info on plans at higher prices than I'm paying now.
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I am really thinking about getting rid of xfinity over this. I really like my ABC shows.
user_6mpsim
commented
6 hours ago
to the conversation:
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Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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