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Good afternoon JessicaG1144 I will be more than happy to assist you with your concern. I will need more information in order to best assist. Please send us a direct chat message with your full name and complete service address to “Xfinity
How To Speak to an American that can actually help?
I am so sick and tired of dealing with outsourced customer service agents that do not have any REAL ABILITIES to fix what is wrong. They tell you one thing and then don't do it. You go back to talk to them and then say they have limited abilities and can't do it. Here are my issues that I need IMMED
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my service
Hi, I need to cancel my service right now. I tried chatting with your agent but was told to call. I cannot call because i am traveling outside US and need you to cancel my service immediately.
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Thank you for reaching out to us @user_8i8rvl! I personally need my phone working at all times as I have multiple family members who depend on me for emergencies. Could you please send our team a direct message with your full name, full address, em
Complaint Regarding Unreasonable Service Denial by Xfinity Mobile
I am filing a complaint against Xfinity Mobile regarding an unreasonable denial of mobile service, despite my account being active and fully paid for. I have an active mobile service with Xfinity Mobile, paid monthly on a prepaid basis along with a device installment plan. My primary phone recently
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How To Speak to an American that can actually help?
I am so sick and tired of dealing with outsourced customer service agents that do not have any REAL ABILITIES to fix what is wrong. They tell you one thing and then don't do it. You go back to talk to them and then say they have limited abilities and can't do it. Here are my issues that I need IMMED
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Billing
Xfinity lost my trade in
I’m getting charged 1300 dollars for devices Xfinity lost. I mailed them in and they have no way to check. I will be contacting the BBB after being on chat with them for over 2 hours and getting nowhere.
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Devices
That’s fantastic news @littlepeaks! Our apps go through our website to verify login credentials before loading. Occasionally, the cache data stored by the browser can cause an infinite login issue like this. It could just be using cache data fr
Can't sign into Xfinity Home
I have been having this problem all year. I have the Xfinity Home app on my Android phone. I don't use this app. that often -- mainly when going on vacations. After I am logged in for a couple weeks, it disconnects and I can't log in again. I go to log in, and after I press the "Sign In" button, it
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Complaint Regarding Unreasonable Service Denial by Xfinity Mobile
I am filing a complaint against Xfinity Mobile regarding an unreasonable denial of mobile service, despite my account being active and fully paid for. I have an active mobile service with Xfinity Mobile, paid monthly on a prepaid basis along with a device installment plan. My primary phone recently
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Customer Service
internet
having weak service for two months. Tech been here 3 time same problem
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Your Home Network
Hey there, @user_xfmr7c, did you try the account lookup mentioned by our expert? https://idm.xfinity.com/myaccount/lookup?execution=e1s1
Xfinity Support
I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C
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Cancel my service
Hi, I need to cancel my service right now. I tried chatting with your agent but was told to call. I cannot call because i am traveling outside US and need you to cancel my service immediately.
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Customer Service
First off, that was NOT the question. The question was how to access controls for my other 6 emails which are very important to me and NOT to lose since I have many accounts with those and if I lose those I won't be able to log in. Also, your page
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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@whatnamesrleft thank you for following up that the Xfinity App is up-to-date, and completely understand where you're coming from with the frustration with receiving notifications. I checked the Xfinity App settings: by going to the Account tab >
Where do I go to to shut off certain app notifications?
I got a bill due reminder notification, through this app. Not through email or text. That rubbed me the wrong way, and then to rub the salt in, when I went to open the app I got hit with "Looks like you need to update this app"....Mind you the bill due reminder notification push worked just fine on
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Hello @user_un6et1, I understand the importance of having your Peacock issues addressed. Please go here https://www.peacocktv.com/ to fix the errors that you are receiving.
Peacock Premium
I show that my Peacock Premium account was activated on Xfinity rewards. When I try to login to Peacock, it asks me to pick a plan. When I click on "Account", it says the same thing. It won't let me watch anything without picking a plan that I will be charged for. Can you help?
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@XfinityAlyssaA Yes my app is up to date, otherwise i wouldn't be able to go any further. The updates are forced to be able to use the app, but not necessary for xfinity to push out notifications. I changed my due date a number of years ago.
Where do I go to to shut off certain app notifications?
I got a bill due reminder notification, through this app. Not through email or text. That rubbed me the wrong way, and then to rub the salt in, when I went to open the app I got hit with "Looks like you need to update this app"....Mind you the bill due reminder notification push worked just fine on
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That worked. But could you please explain why that worked? I had problems deleting the cache and the cookies in my browser (I've never done that on an Android phone before -- I usually use a PC for browsing), but I finally figured it out. I h
Can't sign into Xfinity Home
I have been having this problem all year. I have the Xfinity Home app on my Android phone. I don't use this app. that often -- mainly when going on vacations. After I am logged in for a couple weeks, it disconnects and I can't log in again. I go to log in, and after I press the "Sign In" button, it
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I don't understand the last sentence ? Sounds like a contradiction.
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Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
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