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email is a total disaster
It posts 10 emails of one received. Goes as far back as 2024 and it just keeps running.
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suspended service
I set-up payment arrangement for Nov 23 but I had to change the date because of an emergency. When I checked your website the assistant gave me options of 12-4 or 12-15 but I choose Dec 1. Which changed my payment date to Dec 1., but on Nov 23 my service was suspended and my payment plan was cancell
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Sign-In and Account Management
user_fai34w Happy to help get this sorted out for you. We do have our direct customer service phone number as 1-800-XFINITY (1-800-934-6489). We are a corporate based team, and happy to help address any issues with this. I can assure you that we woul
Billing issues
I have been having the same billing issue for several months. Each time I reach out to you I get the oh this will not happen again. Every month I have to call because I’m being overcharged. This is very inconvenient, poor customer service and time-consuming. Is there a direct number that I can call?
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Billing issues
I have been having the same billing issue for several months. Each time I reach out to you I get the oh this will not happen again. Every month I have to call because I’m being overcharged. This is very inconvenient, poor customer service and time-consuming. Is there a direct number that I can call?
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Customer Service
@user_ym97iz - I understand your frustration with the constant interruptions on Xfinity Channel 268 (WMPT / NHK World-Japan) in Frederick, MD, especially after trying the standard troubleshooting steps. The fact that the issue is only on this channel
Frederick MD channel 268 wmpt for nhk interruptions of sound and picture
Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe
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Frederick MD channel 268 wmpt for nhk interruptions of sound and picture
Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe
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Customer Service
Serenaw1 Our free pod offer is based on a home assessment that tracks the home connections for 2 weeks, and then sends you an email with a link to order the free device if it recommends one. How long have you had the service active it the home at thi
Free xfy pod
I was told by xfinity customer that i am entitled to a free pod and i should go to a store When we did it was a waste of time and they told us its not free. Can i get an explanation? And i have a dead zone need a pod
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Free xfy pod
I was told by xfinity customer that i am entitled to a free pod and i should go to a store When we did it was a waste of time and they told us its not free. Can i get an explanation? And i have a dead zone need a pod
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Customer Service
@tstack I apologize this was your experience. We can further assist here. Please send us a direct message with your full name and service address. Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary Click the
Multiview Channel
So I guess this Multiview is kind of only National feeds example notice No Phillies Royals game on Sunday afternoon with NBC Sports Philadelphia only All NFL Football games on even though showing Local CBS and FOX with NFL Redzone. It's ashame nice feature but has flaws.
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A mailing label for the trade in was NEVER sent to me.
I upgraded my phone back in September to the new iPhone 17. I never received an email with a return shipping label, so now I'm on the hook to pay for all four phones. The rep at the Xfinity store told me he couldn't help me when I tried to return the phones there. Calling for support twice didn't re
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Devices
I was told that xfinity was sending me a new modem. They did not say anything about returning the old one, nor did they send a box or shipping label to do so if I need to. I cannot print a shipping label.
Do I need to return old Modem?
I just activated a new Xfinity modem as an upgrade. Do I need to return the old one to avoid extra charges?
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Same problem in Rockford, Illinois. Seems to affect cnbc only. Just unplugged/plugged cable box power and hdmi cables-problem persisted.
Issues with MSNBC not loading on Comcast
september 3, 2025. MSNBC is buffering and freezing constantly this morning. No other channel has this problem What is happening?
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I was offered the $1100 yesterday for a trade in and then after an hour when I said yes to it all on check out it dropped to $700! That is what is known as defrauding your customers! Do better!
$1100 credit offer a Big scam
earlier I ordered 2 devices air and 17 pro max with trade my 14 pro max. I got iPhone air review passed but they cancel my review for 17 pro max . i asked Mant times with customer care they took times almost 3h and then transfer call everytime. i cancelled all orders from xfinity with 2 premium line
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Hello, @user_i8i0nz - Thank you for creating a new post regarding the changes you'd like to make. I'm sorry to hear about the difficulty you've faced with trying to cancel your services and stop the billing of your account. You've come to the right p
Customer service
This page crashes everytime I try and post about my experiences trying to cancel services for months and continuing to get billed. Please stop with the forum, automated assistant that doesn’t help with anything and phone number where you have to wait hours to talk to someone and never get a call bac
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I wouldn't be so fast to claim that my problem has been fixed. It's been stable for a little over 24hrs. That's happened before then it'll drop for no reason and then come back up. The day before yesterday I received a text from xfinity saying the
Very unreliable, Internet service, outages all the time
So far this week, and it’s only Wednesday (11/17/25) I’ve had 3 large outages in my area that has affected my entire network. Last week xfinity pulled up in front of my house with three trucks, because we had a large outage. They found the issue, there was a line broke that needed to be spliced 4 fe
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Looking around some more, support articles at https://www.google.com/search?q=app+Pace+Samsung+site%3Awww.xfinity.com%2Fsupport say there are a number of apps that are compatible with the XG2v2-P, but not with the XG2v2-S. Ex: https://www.xfinity.c
New cable box upgrade question
I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New
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user_5abgr6 I can definitely understand the concern if you don't have a dial tone. There are several reasons that a phone may not work after a modem upgrade. It may not be connected correctly, or we may need to provision something on our end. Have yo
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Phone has no dial tone since gateway upgrade
This seems to be happening to everyone. Why not make it obvious how to address this issue? Phone not functional. Goes straight to dial tone. Please fix this.
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