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Want to Have an Outdoor Splitter Installed - Can Xfinity Do This Work?
Can an Xfinity technician install an outdoor splitter so that my cable can enter the house in two locations? My Xfinity coax cable enters my townhouse on the second floor at one side of a large family room that runs the width of the house. The TV is on that side, but my computer is on the other side
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Customer Service
Hey there, @Magaere, thanks for reaching out through Xfinity Forums regarding your Xfinity Stream app. I can understand how frustrating it would be to have the Stream app stop showing your regular channels right after changing your modem, especially
Xfinity stream app not working
I have a Sony Bravo TV and a Roku Ultra 4660X. Up until I changed my modem, my Stream app was working fine. Now it will only show my purchases. It is connected to my home internet, I have uninstalled and reinstalled the app, I have logged out of the app and logged back in and my account is current.
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Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan
I redeemed the offer on https://customer.xfinity.com/membership. When I go to https://www.xfinity.com/yoursubscriptions the website says I have no subscriptions. Signing into Peacock, the application says I have no subscription. Next step? Thanks.
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Customer Service
2 free Apple watches
In September 2025 we switched from Verizon to xfinity mobile service. We were told that we would get two Apple Watches for free for switching. One of the watches fell off network and we connected with support to rectify. Because of this we lost the promotion. We didn’t realize we were being charged
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Devices
user_7nyxep Thanks for creating a post. My team can definitely review what promotions and offers are available to you. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of
Can't afford bill anymore
My rate jumped from 60 to 80 dollars! this is outrageous! who can afford this!? Is anyone available to see if I can keep my current TV/internet plans but at a cheaper rate? I do not think it is fair you guys offer the best rates to new customers all the time and then as
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@user_sl4o8x Not a traditional full client-side antivirus software program like Norton or McAfee (it cannot inspect files, memory, or apps directly on your phone or computer). It is a network-level security tool (now part of Xfinity Shield) that r
free virus protection
I heard a commercial that appeared to advertise a free virus protection from xfinity
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Im almost at the point of canceling comcast. I hope they can come to agreement very soon. I could easily afford MN wild on Prime and Timberwolves on dazn removing my comcast bill. I really only want traditional cable for sports and that
Are you working on getting a deal done with the Minnesota Wild?
Why am I paying a regional sports fee when I can't even watch any regional sports? This sounds like it could be a lawsuit.
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If anyone wants to create their own ticket instead of dealing with the DM; I believe if you are logged in and go to xfinity.com/support/membership/ (add the web stuff at the beginning if necessary), you can still submit a ticket through there. Maybe
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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Changing to an Ai box
I will be swapping out a "legacy" TV box for an xfinity xi6. I want to make sure my recordings are saved to the cloud so I don't lose them when I make the change. Can you help me out?
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X1
Direct message
I have an account can’t access it because the transfer from my phone failed, I followed the steps zi was given but still- no Xfinity mobile. I was in the phone yesterday with a rep for 45 mins setting my line & getting my phone transferred from T-Mobile. I can get texts- I can call or receive a call
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Customer Service
Can't afford bill anymore
My rate jumped from 60 to 80 dollars! this is outrageous! who can afford this!? Is anyone available to see if I can keep my current TV/internet plans but at a cheaper rate? I do not think it is fair you guys offer the best rates to new customers all the time and then as
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Billing
Hi @user_91lbav we can definitely help with this request. Please feel free to send us a direct message with your full name and service address to get started. How to Send Us a Direct Message: 1. Click "Sign In" if necessary.2.&emsp
Port complete - Requesting removal of Voice service from account
My home phone number has successfully ported out to another provider. I need an official employee to assist me in removing the Xfinity Voice service from my account while keeping my TV and Internet services exactly as they are. Please let me know when I can send a Direct Message with my account info
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Thanks again for your time, @user_3cpukv. I'm so glad we were able to place you on a new plan altogether, lowering your bill going forward! I believe we've answered all of your questions, but as mentioned over DM, feel free to start a new post any ti
Remove xFi Complete
hello, please remove xFi Complete. I did not order this and do not want it. Thanks.
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@user_zsa0tv Hi! Are you still experiencing issues at this time? Can you share any troubleshooting steps you have tried so far?
texts
My regular texts work, but an iOS update broke my short-code SMS provisioning. Please perform a complete network profile refresh/re-sync on my line
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Peacock
I received an email that Peacock is with my account, yet I’m asked to pay. How am I supposed to get it?
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Xfinity Stream Website
YW @XfinityTonya !
Xfinity Plaid Declined Bank Account
This is the message from their processor, it has nothing to do with my bank. "EFT Processor Decline. Customer notified bank not to accept these transactions." My bank have a different processor and they said payments withdraw never came to my account. We know what yall are doing and it is not cool.
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Peacock from xfinity on my fire stick
I’m trying to watch the Peacock Premium benefit from my Xfinity account on my Amazon Fire Stick. The instructions I’ve found keep pointing me to a Flex or Xumo box, and I’m unsure whether my benefit is already linked to a Peacock account. Can an Xfinity employee check whether my Peacock benefit is a
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