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Credit
Since I canceled my Xfinity service and received a $70 credit for services I paid for but never used, I would like that amount refunded to my original payment method. Since my account is now disconnected, I don’t want the credit left sitting on an inactive account. Can you process this as a refund r
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Billing
Worst customer service
Words can’t describe how much i suffered over the past 7 months calling them every two weeks checking on my refund for internet services. Wasting an hour to get an update each time. It’s physically painful. Some didn’t get the refund. And I was charged two weeks I canceled the service too. Not to me
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Customer Service
@XfinityMartyR - Good day! Thank you for following up. I did receive an updated gateway (XB10) Friday evening. I attempted to activate it Saturday, but had issues with the activation process. I connected over chat with Subham from the Xfinity
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
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Horrible App upgrade. Why? Lost the ability to see what Premium Channels I have purchased have to offer (TV programs, Movies). I guess I’ll just cancel them. No warning, guidance etc…
Recently upgraded Xfinity Stream App on TV lost functionality
I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie
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Well said……I couldn’t have listed the cons better myself. This is a very poor update.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Xfinity bottom line why would you take any features away that you had on the previous ap. solution is to reinstall them immediately My question to you is what do you think you improved?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Terrible New Apple phone app update
The new update removed any favoritas and also doesn’t allow to control future recordings
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Xfinity App
Streaming on tv
The new streaming tv app is awful. No favorites, can't find on demand search
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Xfinity Stream Website
Hi user_spipet! We appreciate you taking the time to reach out and share these concerns on our Xfinity Forum. It's unsettling to hear that you feel this way, and we certainly do not want to lose you as a customer. Please know that my team is always h
Worst navigation and issue
Probably some of the worst experience I've had with Xfinity in my years of using them. I can't even navigate to parts of my account to actually get information about my internet plan. Anytime I try to hit shop plans or explore my plans it's always "sorry seems like we ran into an issue" for months.
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nick_83 Hi there! Thank you for taking the time to troubleshoot and report the ongoing issues with your internet connection to our team here on our Xfinity Forums. I'm sorry that your connection has been so intermittent over the past month. @EG
Internet issue since 10/15
Hello, I’ve recently been experiencing significant internet connection issues. I can no longer play the online games I used to play without any problems, and webpages and videos are now taking 3 to 4 times longer to load than before. I’m not sure whether this is related to the work carried out on Oc
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I agree with all the comments-the new update is not intuitive and we’ve lost several key features. Trying this with a focus group could have identified all these issues before you made changes that don’t work for the user.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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@user_mj5t15 Thanks for reaching out to us we do apologize for any inconvenience you had reaching a phone or chat agent. You've reached out to the right team to assist you with all your needs. Can you give us a little more detail on what assistance y
Continuied outages
Cannot speak to an actual person via phone or chat. I want to speak to someone before I cancel my service and move to another provider
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Help with Porting our previous AT&T landline to a new Xfinity Voice. I would like to learn how to complete this task here online. Thank you
transfer AT&T landline number to an already existing Xfinity home line.
We already have an Xfinity home voice line. We would like to transfer our current AT&T landline number to that existing home voice line. Is this possible?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Continuied outages
Cannot speak to an actual person via phone or chat. I want to speak to someone before I cancel my service and move to another provider
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@user_1onl9r First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone int
Internet Disconnecting Daily
My internet is disconnecting daily. Please assist on what's the problem is. Here's my info: [Edited: "Personal Information"] [Edited: "Personal Information"]
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This is in Hampstead, MD.
Damaged Outside Equipment
Near [Edited: Personal Information]. Cable box door is off and equipment inside is exposed to weather.
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Damaged Outside Equipment
Near [Edited: Personal Information]. Cable box door is off and equipment inside is exposed to weather.
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Customer Service
goldcrow47 Thanks so much for reaching out with your concerns. Can you pelase tell me which sports app you are having trouble with?
why don't you have NCAA womens basketball on sports app
I see the men's NCAA basketball games are up. Women are playing too. Why is NCAAW not on the menu?
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user_k0gec7 I can see why this would be confusing, especially when you’re trying to get everything squared away before moving into your new apartment on the 13th. Since the account was just set up today, it’s possible your Xfinity ID hasn
My account says I'm not the primary account holder. When I try to log in on the app it says the login worked but I'm not an Xfinity member
Hello I just signed up today for XFinity and I'm trying to get into the app and I can't. I move to my new apartment on the 13th and I'm really trying to just get in and pay my bill.
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@user_8eqric Thank you for reaching out on the Xfinity Community Forums. I understand you are seeing an issue with Brit Box being free. Are you getting any error messages when you try to view?
XfinityJanelle
commented
3 hours ago
to the conversation:
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free this week brit box
it is still subscibe not free
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