Xfinity Community Forum

... I got to a screen that wanted back -up account info (email and phone) and one that wanted billing info ... That's a scammer's trap! Any information you gave is compromised. The "click here to accept new terms and conditions" email is a long stan

BruceW

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6 hours ago

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access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali

Question

Hi there, @user_3fu5kd. Thanks for reaching out to us here on the Community Forum. Sorry to hear you've had trouble getting a XG1v3 DVR box. We can check to see if they are still available in your area and what the order status is. Please send a dir

XfinityFrank

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6 hours ago

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Trouble getting the right DVR box

I had an XG1v3 DVR box that was having a lot of problems after having it for probably 4-5 years. I went to the local Xfinity store to exchange it and I was given an XG2v2-P. I was told it is the same box only smaller, and he showed me that it has the same connections on the back. I got it home and f

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Pairing remote to Samsung TV

I cannot pair my XR15 v2 UQ remote to my Samsung tv. I tried the A/D, 981 method and hit the red-to-green and then blue light, but when I press the Xfinity and info buttons together, I never get an onscreen code and the red light flashes green/red/greed/red, etc. what am I doing wrong?

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X1

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Email

On my cell phone, in order to view my two email accounts together (comcast and gmail) I use an App called Edison. I interminably cannot receive my Comcast email, and I will receive the message that Comcast has temporarily blocked the IP address associated with my account. The next day it works and I

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Email

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Service Cancelation

Hello, I contacted Xfinity support months ago to cancel my service. In which the representative TOLD me that my service was canceled. However, I just received a message telling me that my account has overdue payments heading to collections. This is absolutely ridiculous as I haven’t used Xfinity ser

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Customer Service

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I would like to schedule the installation!!!

user_kakkim

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6 hours ago

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New PRO hardware

I recently upgraded my Xfinity Services. I’ve received the new equipment. Can I arrange for an Xfinity tech to come and install it?

Question

Hello, @user_iwyee3. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

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6 hours ago

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Disconnect request

It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

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Disconnect request

It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

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Customer Service

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Hi there and welcome to Comcast @user_b8lx31. I am sorry about the confusion. I am happy to take a look at the order and equipment for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppor

XfinityRoberto

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6 hours ago

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Equipment shipped way too early

I placed an order for service to start at an address I'm moving to (renting) in late August. However, Xfinity texted me saying they were going to deliver it yesterday. Since I currently live hundreds of miles away, I contacted support, and they told me it was all fixed and squared away to be deliver

Question

DeerbrookPlace, thank you for reaching out through Xfinity Support. I would be happy to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the &ldquo

XfinityAngie

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6 hours ago

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: Exposed Cable in HOA Common Area – [Edited]

I am reporting an exposed orange Xfinity cable at [Edited: "Personal Information"] I do not live at this address. I am a board representative of the Deerbrook Place Townhome Owners Association, which owns and maintains the common-area lawn where the cable is located. The cable has been lying above g

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It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

user_iwyee3

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6 hours ago

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I want to cancel my internet service

Can I do that here? Who do I need to connect to? Trying to call takes forever to deal with, and puts me through a lot of upsell talk, and I'm really just looking to disconnect.

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Moved from Email forum

Latoque

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6 hours ago

to the conversation:

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: Exposed Cable in HOA Common Area – [Edited]

I am reporting an exposed orange Xfinity cable at [Edited: "Personal Information"] I do not live at this address. I am a board representative of the Deerbrook Place Townhome Owners Association, which owns and maintains the common-area lawn where the cable is located. The cable has been lying above g

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: Exposed Cable in HOA Common Area – [Edited]

I am reporting an exposed orange Xfinity cable at [Edited: "Personal Information"] I do not live at this address. I am a board representative of the Deerbrook Place Townhome Owners Association, which owns and maintains the common-area lawn where the cable is located. The cable has been lying above g

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Customer Service

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Hello, @OuttaHere26 thank you for reaching out over Xfinity Forums. I completely understand not wanting to give card information, with not being able to access your account after being closed. I'd like to ensure the billing concern related to the dev

XfinityJustinC

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7 hours ago

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Where to send my payment by mail

Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get

Question

user_9zmvoh I appreciate that additional information, let's see what we can do to get this addressed for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the d

XfinityMarcus

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7 hours ago

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Line down

There is a line down in my backyard

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Sorry I didn't get a notification that there was a reply to this. So I was about to say no, but tried again.... and now they appear when I go thru the process! I wonder if there was something on the backend delaying to fully activate the service. Eve

ChristianD

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7 hours ago

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Gateway not seeing any of the sensors in pairing mode.

Just added smarthome option and gateway is not seeing any of the sensors given to me from xfinity when going thru setup in app (3 door, 1 motion). Confirmed sensors had blinking light in pairing mode. Already tried factory reset on every sensor. Tried powercycling gateway. Even tried disabling 5 and

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I was able to access the email account in question. I found an email that said I needed to accept new terms and conditions. When I clicked, I got to a screen that wanted back -up account info (email and phone) and one that wanted billing info. It won

user_5e721f

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7 hours ago

to the conversation:

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access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali

Question

Our team would love to help adjust the services to best fit your home needs user_27n4sj. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a D

XfinityTommy

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7 hours ago

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Cancellations

Want to cancel everything but WIFI

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I have a similar problem. My Thunderbird is nearly useless for my old comcast address now, as it will not automatically login to yahoo mail and retrieve messages. I appear only able to use webmail, and I'm not entirely sure how that is working. Test

jskcrozet

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7 hours ago

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Comcast.net email migrated to Yahoo – Thunderbird OAuth works but Yahoo Mail login fails

My Comcast.net email account has been migrated to Yahoo. The mailbox itself appears to be working correctly: Thunderbird connects to imap.mail.yahoo.com Authentication method is OAuth2 I can send and receive email successfully only from Thunderbird.However, I cannot access Yahoo Mail in a browser. X

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Cancellations

Want to cancel everything but WIFI

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Customer Service

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