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user_pdxnrq Thanks for submitting a post on our Community Forums. I definitely understand how crucial it is to have a solid connection when working from home, and am sorry to hear that you were interrupted during your workday. You can always request
Refund
Comcast needs to post a refund to my account. No service from approximately noon until 6pm. Work from home. Horrible!!!
Question
Can't access Yahoo mail
Was told by Yahoo that my email that migrated from Comcast can not be verified, tried since May 4 with no luck. Was sent a link from Yahoo for picture of Drivers License and selfie, have done this 3 times already and keep getting the same answer from a Yahoo rep. "account can not be verifiedand to t
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@user_sctf0e @XfinityQuemekia Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th
Internet Performance
I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.
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@user_x87hws Thanks for reaching out. I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but preven
BAD BUSINESS
I got a message Saturday 05/16 from xfinity that they will be working in my area on 05/19 . Since 6am I been without Internet I was told at 10:30 will come back from 1030 to one from 1 to 2. I got a message at three stating that my service was restored to come home to find out that I have to wait ti
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user_ikium7 Thank you for taking time out of your day to bring your experience to our attention. Our customers should receive excellent support every time they need it amd I'm sorry this expectation was not met. I'd like to gather your account inform
STORE, MOBILE ECT
# 1 in late October I tried to purchase an IPhone16 & was refused because my VALID Alien Registration was not an acceptable form of ID.. Stupidly I ordered it on-line. In Mid March (appx 18) I was updating my new phone & when I tried to power up it was totally dead (I know it’s Apples respon). Fortu
Question
THIS IS TOTAL INSANITY! Xfinity is aware of the issue. 2nd time it is happening to me. The most frustrating thing is that customers keep getting the round and round. JUST ADDRESS THE PROBLEM AND BE HONEST FIX IT. WE ARE PAYING FOR A SERV
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Hi Sara, thank you for confirming my suspicions. I found that VPN does not work on either BAM or Cellular, probably due to shared IP address provided by the VPN service. Same issue likely. Since CGNAT is growing popular with
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Refund
Comcast needs to post a refund to my account. No service from approximately noon until 6pm. Work from home. Horrible!!!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
BAD BUSINESS
I got a message Saturday 05/16 from xfinity that they will be working in my area on 05/19 . Since 6am I been without Internet I was told at 10:30 will come back from 1030 to one from 1 to 2. I got a message at three stating that my service was restored to come home to find out that I have to wait ti
Question
STORE, MOBILE ECT
# 1 in late October I tried to purchase an IPhone16 & was refused because my VALID Alien Registration was not an acceptable form of ID.. Stupidly I ordered it on-line. In Mid March (appx 18) I was updating my new phone & when I tried to power up it was totally dead (I know it’s Apples respon). Fortu
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Customer Service
HOME PHONE
SICE THEY HAVE BEEN WORKING IN OUR AREA MY HOME PHONE IS NOT WORKING
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Home Phone Service & Equipment
I'm sorry to hear you're experiencing this, and I know how important it is to have that line of communication open for your friends and loved ones. We can help. What are you seeing on your phone right now? Do you have a signal, or are you seeing any
Phone Not Working [Edited]
Phone not working I cant called noone nor text anyone [Edited: "Inflammatory"] [Edited: All Caps]
Question
@likeitisteller We appreciate your time in reaching out to let us know about the email you received. It looks like @BruceW was on it and provided you all the necessary information, including how to report phishing or scam emails. We truly appreciate
A Possible Hack
On 16 May 2026 I received a Comcast email. I was just about to apply what it says about my email account. However, yesterday I began to question its validity. This sender used a non-monitored address. It mentions updated terms and services. The current version of the email service you are using, acc
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user_cvxm8s This is an incredibly thorough breakdown, and honestly it is awesome to see how tools like AI can help pull together such detailed analysis and point toward a likely root cause. You’ve clearly put a lot of effort into isolating
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Good catch — let me give you the full version with everything Winter has gathered. This is the stronger post. Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technicia
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Xfinity equipment
I have one router and 2 TVs. I’m paying for more. I don’t have the equipment anymore. It’s been 7 years. I’m sure they’ve been paid off by now.
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Customer Service
Phone Not Working [Edited]
Phone not working I cant called noone nor text anyone [Edited: "Inflammatory"] [Edited: All Caps]
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Network
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Good catch — let me give you the full version with everything Winter has gathered. This is the stronger post. Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technicia
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Customer Service
Hello, @Anon176533. Thank you for making us aware that you're having this verification issue with your Comcast email. I would be more than happy to review your account to see what we can do to help resolve this problem. Please send a direct mess
XfinityRaul
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Can't access Yahoo mail
Was told by Yahoo that my email that migrated from Comcast can not be verified, tried since May 4 with no luck. Was sent a link from Yahoo for picture of Drivers License and selfie, have done this 3 times already and keep getting the same answer from a Yahoo rep. "account can not be verifiedand to t
Question