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Thanks @EG!Good afternoon @user_b30k9c. Our team can help submit that request for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click

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Account Ownership Change ticket

I am looking to transfer service at [Edited: "Personal Information"]. From Jordan [Edited: "Personal Information"] to Michelle [Edited: "Personal Information"]. I am requesting a Account Ownership Change ticket

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Still wondering why Xfinity sent me a Xumo Box with a remote that doesn't do anything.

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Xumo

Just received Xumo box and remote. Spent 45 minutes on Xfinity live chat with two different agents and neither could explain why I need (or the purpose for) a Xumo remote. I seem to navigate just fine so far with the Firestick controller. Neither could explain the Xumo interface with the TV. Documen

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Xfinity mobile phone issues

Ok so I ordered a phone online from Xfinity picked it up from the store nearest me. They didn't close the order the sku number dosent match the the phone that they gave me. The store can't process the order the corporate store can't and I've been waiting 3 weeks for the regional manager to get ahold

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I went to the store-that is the only way I could figure out how to do it. This is the lamest site anywhere!

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Cancel home phone

I would like to cancel my phone home . But there is no where to do that

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FAILURE TO SHO UP

I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this. Under the Comcast Customer Commitment

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user_1n3az2 - Hello, and thank you for taking the time to share your feedback with us. Whether your experience was positive or not, we truly value hearing from our customers, as your feedback helps us improve not only our products and services but th

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Worst Service ever

The worst customer service. I’m not sure why they offer service. It Never works properly! Never will I use this service and will start a campaign for everyone to stop using them until they do better

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Billing

I have a payment already set up but it keeps asking for a payment

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Adding my wife’s name on my bill

For purchase purposes I need my wife’s proof of residence . Can you send me my previous bill with my wife’s name on it. I already added her on my account.

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Hi there, @kukala. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the missing messages. There could be a delay in the emails transitioning. It could take some time for them to appear. You also want to make sure to chec

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Missing a week of emails after Yahoo transfer

I recently completed the Xfinity to Yahoo email transfer, but the entire last week of emails is missing from my inbox (everything from 2 - 8 July). Yahoo said there is nothing they can do to help me if the emails didn't transfer and I'm unable to get ahold of a human via the Comcast help chat becaus

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Worst Service ever

The worst customer service. I’m not sure why they offer service. It Never works properly! Never will I use this service and will start a campaign for everyone to stop using them until they do better

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Service outage

Our internet went out yesterday. The app says there is an outage due to severe weather since the 6th at 11:30 pm. The status just says under investigation and that the issues will be resolved when the area is deemed safe. However the storms were over 2 days ago and there hasn't been any changes or u

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Understood, @user_2awi3b. We appreciate your attempting those self-service options first! Sorry they didn't resolve it for you. We'd love to take a closer look and help in any way we can, scheduling a technician as necessary. Could you please send ou

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technician appointment

Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.

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Reinstating issue

Dear Xfinity Executive Customer Relations, I am writing to file a formal complaint regarding my Xfinity Mobile account. For the past three days, I have been trying to reinstate my mobile phone number. I was charged $25 twice, for a total of $50, to complete the reinstatement process. However, my pho

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Same issue. This just began for me about two weeks ago -- absolutely no changes on my end to the way I've been sending emails for years and years. It is beyond frustrating. Hasn't Xfinity recognized the problem as a systemwide issue yet?

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Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

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@user_2awi3b​ the coax access point is for a different internet provider I guess.

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technician appointment

Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.

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I have been trying to get an actual technician to come out to install cable as I guess there is not an Xfinity hook up yet (we are the new owners and did not know). I troubleshooted with a Live Agent via text and phone becaise the modem is blinking o

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technician appointment

Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.

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@user_0866e3 I'm sorry to read that our current promotions will not be able to create the discount you were hoping for. They often change, so perhaps a better option will come along soon. We hate to lose you as a customer but understand that your hou

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New internet/tv package

Looking for a new package deal for internet and tv. Need truly unlimited internet for work purposes. I have tried to do this on my own in my account, but it always comes out more expensive than what I’ve currently got. I need to have lower prices or will have to switch to ATT or StarLink. Please hel

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