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Why does signing up take two seconds, but canceling takes weeks?
Why does signing up take two seconds, but canceling takes weeks? About two to three years ago, I tried to cancel my Xfinity service. At the time, I was dealing with at least a dozen outages a month and what I considered an unreasonably high bill. I wanted to switch to a faster, cheaper provider, but
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Billing
I went there and filed my Administrative Complaint. They didn't want to deal with it, and sent me chasing hyperlinks and playing phonetag. I will post the Administrative Complaint here, and you can direct me to the most appropriate place to fi
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the
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I echo this sentiment. I’ve been an Xfinity customer for 8+ years but I’ll be forced to cancel my service now that I can’t stream Xfinity on my new TVs.
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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They billed me $100.00 for the Tech visit, even though they were fixing a Comcast [Edited: "Language"] up.
Tv box says something is not quite right.
The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.
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Security System Touchscreen new account
I have lived with my mom and had an xfinity account under my name including a security system which has 5 sensors, a camera and a touchscreen. We purchased this outright with Xfinity when we set it up for about $500. I'm now moving out and creating a new account for my mom under her name. Nothing of
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Devices and Equipment
@Patrick58 Ads. Yahoo Wants me to pay $2.00 a month to get rid of the ads. Christ I already pay comcast xfinity almost $300.00 a month. A total switch and bait scam. And continual pop ups what an utter disappointment, must be comcasts business mode
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_j787xh How do I retrieve my Xfinity emails? I have several things saved. If you haven't migrated to Yahoo! Mail you go here: https://connect.xfinity.com/appsuite If you have migrated to Yahoo! Mail you go here https://m
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Thank you for reaching out to our team. I will be happy to escalate that issue with the collections notices from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click
Balance incorrectly reported to collections
June 2025 I spoke with a customer service representative about a charge that appeared after I’d cancelled our service. I was told it was taken care of and the balance removed. Come to find out not only was the account not zeroed out but that they sent the balance to collections. It is now dragging m
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Balance incorrectly reported to collections
June 2025 I spoke with a customer service representative about a charge that appeared after I’d cancelled our service. I was told it was taken care of and the balance removed. Come to find out not only was the account not zeroed out but that they sent the balance to collections. It is now dragging m
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Customer Service
Murder She Wrote, why is.xfinity showing the same episode?
Repeats same movies and the same tv show on 2 different channels
Why are 2 separate channels running the exact same tv show for hours on end? Also, the same movies and tv shows over and over. It's expensive as it is I don't understand why we can't do better?
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Hello @sbsmith62 thank you for reaching out on our community forum! I see that you have already tried some things that @EG suggested. Did you also try resetting the modem?
I can't access my modem settings
I previously used the IP address 10.10.1.1 to set the modem to bridge mode. Now I get a message to use the app. So I did so, but when I go to the WIFI tab as everyone says there is no view WIFI equipment. I need to check if an update has taken it out of bridge mode because of a double NAT indication
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@XfinityEva wrote: "... since it is on BCC line you would not see the recipient that failed ..." But the server knows who it sent that message to. Why couldn't it report that to the sender?
System Administrator Bounce Message
I sent an email to 12 of my contacts; all on BCC line and received the following message from System Administrator : Your message did not reach some or all of the intended recipients. Subject: Some old some new Sent: 4/25/2026 1:10 PM The following recipient(s) cannot be reached: My issue is that no
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Streaming purchases missing
Recently moved and now can no longer find my Purchased movies
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Xfinity Stream Website
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Flex
Alright, have a great rest of your evening. If we can assist you with anything else in the future, please do not hesitate to reach out.
Help with security system
I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.
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Thanks. That's it. Have to have 20 characters to post.
Help with security system
I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.
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We definitely will be sorry to see you have to discontinue the service. Was there any assistance I could provide or any other questions, or concerns you have currently?
Help with security system
I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.
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Too late. I talked with your Home Security people and they told me that not only was the equipment upgrade problematic, but monitoring was going from $55 to $65. Made the decision easy for me. Way too much for EOL equipment and for monitoring,
Help with security system
I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.
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user_o9qpou, hello there and thanks for reaching out! Oh no, I apologize about your experience. I see we are just now being able to respond to your matter and know how important this is. Have your trouble been resolved?
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Can you help me with streaming app?
I am getting error message TVAPP-00251 when I try to stream. I was able to stream on Monday but not yesterday or today. Problems with both DVD streaming and live TV streaming.
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