Xfinity Community Forum

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I received an email about equipment return whereas i have service with xfinity, only need to cancel the overlapping one. The conversation / understanding of the staff is off once again. Exactly like before. No skills, no training. Not understanding t

user_265w65

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6 hours ago

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

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Xfinity support- Router return issue

Hello, We have returned our router to the Cutler Ave in Albuquerque, NM for our closed account. However we keep getting emails stating that it was not returned. How can we get this resolved?

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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equipment return emails

I returned my modem to the store in Layton, UT to the manager, Yo, on 5/31 however I'm still getting emails to return my equipment. He did not give me a receipt (unaware that I should have received one) but said if there are any issues to specifically mention his name. Contacting customer service vi

Question

Hi there, @user_9ykyip I’m really sorry you’ve been stuck dealing with this for so long. I completely get why you’re beyond frustrated. Being locked out of your own account and not even able to see your billing is not okay, especia

XfinityRichard

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6 hours ago

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I’ve been locked out of my own Xfinity app for over a year now

Title sums it up. I’ve been trying - unsuccessfully - for longer than I care to admit to access my OWN ACCOUNT THAT I AM THE ONLY PERSON ON. I have called multiple numbers, waited in endless virtual holds, and it has never been resolved. I can’t see WHAT IM BEING CHARGED, ANYTHING. Nothing. I’m stuc

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I did reply with requested information

user_265w65

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6 hours ago

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

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@user_75a9f0 I'd be more than happy to review your account to see why this charge was generated. I would like to help figure out a solution to this internet service issue you're experiencing. Please send a direct message by clicking the chat icon in

XfinityRaul

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6 hours ago

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Xfinity Support

I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't. The problem is still impacting our usage. We ha

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We would not be able to speak to a specific account without researching things thoroughly. Our Xfinity Mobile specialists will be able to do this for you when we hear from you via 1-888-936-4968, and I'm certain that we'll be able to find

XfinityAlfonso

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6 hours ago

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Adding lines

My credit is good why I can’t add more lines to my account with out the bring your own phone option

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OK I understand however, I am only mentioning the issue for feedback here. Not to solve the underlying request. Like... the reason to post here was to say how the bots ping ponged me around for someone to know that can happen in Xfinity

user_irxupf

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6 hours ago

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online chat says call 800 934 6489, phone bot says use chat

Both the online chat says to call the 800 934 6489 number. The phone bot says use online chat. There's no way I can see how to get a live agent for what I need help with. I have two accounts on the same address. One is closed and I have a billing issue on that account. The other account is not activ

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I am going to give you my information. I am tired and really lack the time to go back into the chat bot directory to request a real person chat. I work full time and have 4 kids - I have already spent too much time on this today. I would like a real

user_p6xdjv

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6 hours ago

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HULU Subscription

Why has my HULU Subscription been cancelled? I did not request to end my subscription

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Xfinity Support

I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't. The problem is still impacting our usage. We ha

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Customer Service

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@XfinityThomasD I doubt the payment history I pay my bill early

user_cffpdi

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6 hours ago

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Adding lines

My credit is good why I can’t add more lines to my account with out the bring your own phone option

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lasting_efx, Sounds good. Please let us know how it goes.

XfinityGabriel

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6 hours ago

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

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I will give that a shot, thank you for your help!

lasting_efx

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6 hours ago

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

Question

Hey there! Thanks for getting back to us. We replied and are awaiting your information to get started. You can refresh your messages to make sure you see the newest replies. Thank you!

XfinityEva

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6 hours ago

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

Question

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Can you respond to my direct message i sent yesterday pls? Pls do not waste any more of my time

user_265w65

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6 hours ago

to the conversation:

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

Question

@lasting_efx you're welcome. I did see there is an option to report it as a safety concern. I checked to see if I would have the option, but it is requiring me to sign in. If you wanted to try that option to see if it can get a priority designation,

XfinityJustinC

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6 hours ago

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

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Live Chat

I just spoke with Deepak through the live chat and he was incredibly helpful and polite. I wanted to rate him but it didn’t give me the option after the chat ended, so I thought I’d come and say how wonderful he was on here.

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Xfinity Compliments

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user_cffpdi Thanks for posting on our Community Forums. The soft credit check is part of the requirements for device payment plans for Xfinity Mobile. There are additional factors that can affect the total allowed limit for device payments, such as t

XfinityThomasD

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6 hours ago

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Adding lines

My credit is good why I can’t add more lines to my account with out the bring your own phone option

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@austinp Good to hear ! Thanks for the update. Be well !

EG

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6 hours ago

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A

High Latency Under Load.

I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.

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Thanks Justin, I completely understand the normal time line. I'm just trying to avoid you all having to come out repeatedly, if at all possible. If not, I will just have to call for service again!

lasting_efx

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6 hours ago

to the conversation:

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

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