Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (535.4K)
Expired unused $200 promotional virtual card — requesting reissue
I had a $200 Xfinity promotional virtual prepaid card that recently expired. The card was never used and the entire $200 balance remained unused. I also can no longer locate the original virtual card email. I’m requesting assistance with having the expired promotional card reissued. Could an Xfinity
Question
•
Customer Service
Email Account Unavailable
I suddenly no longer have access to an email account I've had for 20 years. How can I recover access? Where is the data stored so I can have it transferred if I cannot continue using it? I have been consistently logging in and using it; this is not an issue of not being logged in for 90 days. I woul
Question
•
Sign-In and Account Management
Same issue for me on TruTv and TBS
TBS / TNT channels randomly not working on Xfinity Stream
Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i
Question
Bill increased from $56 to $95 after promotion ended - looking for a short-term option
Hi, My Xfinity Internet promotional rate recently ended, and my monthly bill increased from about $56 to $95. I’m moving back to my home country in about four months, so I only need internet service for the next four months. Because of that, I don’t want to sign a new 12-month contract or pay a high
Question
•
Customer Service
The Billing Department was able to get me my new phone and watches but every time they try to send the ID verification link, it fails to come to any of my email accounts and I have already paid $132 bucks. So if your not going to send me my merchandi
Upgrading
I have been a customer( Platinum) for 8-10 year's. I have cable, Internet and mobile. I have another person in my account. A year ago we got Pixel 10's. Keep in mind, I have never missed a payment! I went to your retail store last Friday and wanted to upgrade, we both decided to opt for the less exp
Question
Thank you for reaching out here about your connection issue. Are you attempting to use the stream app on your Wi-Fi connection?
Weak and poor signal from router
Repeatedly, my signal drops or is weak. I have 1200 mps which is the fastest Xfinity offers. My home cameras don't work right because the signal drops and they go offline. I pay 95.00 per month for Internet and am extremely disappointed. Xfinity restarts the gateway and tests the system and says sys
Question
Force quitting works every time for me. Apparently it is improved since it happens less often 0n each of my 4 TVs; about once per week. Can the Xfinity folks continue working on it?
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
Question
Hello @user_m9usr5, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Help
I have been trying to get my statements corrected for the agreement that I made. After hours on the phone I get nowhere other than promises will take care of it which is never done. They sent me a dead box and then had to send a technician out to replace it and told me they might bill me for a servi
Question
user_v954tw, I did check if this was a known issue, but I didn't see anything listed. Nonetheless, I can see how this has been frustrating for you and the OP. We can certainly keep an eye on this and review the thread if we see this pop up again.&nbs
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
Question
Hi there! Thank you for taking the time to reach out and for being so patient while waiting for this to be applied. I see you mentioned the timing has been given, have we also confirmed: -The plan is eligible for the $10 APPD? -Paperles
APPD $10 discount never came
After talking to 2 separate Xfinity Reps by phone and being told that my $10 APPD discount was applied, I still have not received it. It is well beyond 45 days. Actually well beyond 90 days. I still have not received the advertised autopay / ebill discount.
Question
@sgtjdc ? In the left of the trashcan, I have Forward and on the right Not Spam. Am I missing something? Sorry. You're correct. It's to the right. My fingers just wanted to say left.
Phishing from @outlook.com
I am receiving several phishing emails from @outlook.com. to my @comcast.net email address. I think they found a formula that works for them, just a .png attachment and " Confirmation Completed for Your Recent Order" . Opening the attachment and they get you. I would like to report them to Microsoft
Question
Hey there user_azmr9l. If you're still having issues, we'd love to help! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your accoun
Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given
I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small business. Advanced Security (CyberSecure) is blocking it for Xfinity customers. Your Website Checker says "The site is currently blocked by CyberSecure." I believe this is a false positive. VirusTotal shows 0 of 91 ve
Question
I am having an issue in which force quitting no longer restores the stream. Why is Xfinity not addressing this?
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
Question
Hey there, @user_xhz0cg, thanks for reaching out through Xfinity Forums regarding your cable. I would be happy to take a look at your tickets and help get this resolved for you. Can you please send us a direct message with your full name and your ful
Cable not buried for over a month
Cable is running across yard and has not been buried. This cable was laid at the end of August. Multiple tickets issued, but not resolved. Cannot mow the yard. Do not have any success with the local sub contractors who do not answer their phone or return calls. Multiple calls to Comcast directly. Af
Question
Need help with imap [Edited]
Trying to get my password for my imap. I understand it is the same password as login in but it says there is an error but putting same password in [Title Edited: "Personal Information"]
Question
•
Thanks for connecting with us here in our community about a new promotion, @user_5njkh6. We're sorry you weren't able to get assistance before. We'll gladly assist. Please send us a Direct Message with your name and complete service address. We look
$44 bill increase — need help renewing my loyalty discount
Hello! My monthly internet bill increased from $81.54 to $125.54 after my $44 loyalty discount expired on September 6, 2026. I’ve been an Xfinity customer since September 2023. Could you please renew my loyalty discount or offer a promotion that would bring my total monthly bill back to around $80,
Question
@Again also I noticed earlier today after other replies from today that I did check the conversation message and did see that there was a response in the conversation. I think I thought that there was no reply because I never noticed any notificatio
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
Question
? In the left of the trashcan, I have Forward and on the right Not Spam. Am I missing something?
Phishing from @outlook.com
I am receiving several phishing emails from @outlook.com. to my @comcast.net email address. I think they found a formula that works for them, just a .png attachment and " Confirmation Completed for Your Recent Order" . Opening the attachment and they get you. I would like to report them to Microsoft
Question
Hi, @user_247247! We can look further into this with you here. We are able to address any billing concerns. I see that you send over a direct message so will continue there. Please also note that sending unsolicited private messages to myself
XfinityRay
commented
14 hours ago
to the conversation:
0
0
Need help with inactive account billing
Hi, I need help with a billing issue on an inactive Xfinity account. I’m currently unable to call, and Xfinity Assistant won’t connect me with a live agent because the account is inactive. Could an Xfinity representative please help me resolve this through direct message? Thank you!
Question