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Good Morning, @user_elok8f I'm sorry for the trouble you are having trying to get those boxes removed from your account. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your ful
Flex
I'm looking to find out how to remove these flex box charges from my account? Xfinity mailed this to me unsolicited years ago and I've never used it, or asked for it. I've never signed up or used this service and I'd like to get all the money that I've been billed for this service credited.
Question
@XfinityJosephA So I have 2 flex boxes that I never asked for, and never ordered, and have never used. Originally they came with a free promo and I never used them because I only have one TV and it is a smart TV so the boxes are unnecessary. I trie
Flex
I'm looking to find out how to remove these flex box charges from my account? Xfinity mailed this to me unsolicited years ago and I've never used it, or asked for it. I've never signed up or used this service and I'd like to get all the money that I've been billed for this service credited.
Question
No internet
We work from home and do not have internet. But our neighbors on AT&T do?!? How is that poss?!? There are constantly service interruptions here! DO SOMETHING!
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Customer Service
Hello, @user_fvhjwv I appreciate you giving us the opportunity to answer your billing question via Forums. Your account shouldn't be interrupted as long as the bill is paid. Your more than welcome to reach back out to us through here if you notice an
Bankruptcy filing
I have internet and xfinity mobile. I filed for ch 7 bankruptcy on 1/22/26. I have an installment agreement on my internet for a past due amount and my monthly bill. My account is current and is active. I want to make sure my service isn't interrupted and want to continue my service and continue pay
Question
in the interest of expedience, brevity and effectiveness, appropriate exchanges should be done by telephone; below is a sample hours spent with untrained employees, operators that openly remark that the triage system is horribly broken because of ov
Fraudulently Ordered iPhones [Edited]
Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated
Question
was it fixed? I have the same error with all the shows.
Paramount+ error code 3205
Get error code 3205 when watching S1E2 of Lioness. Have restarted gateway, set-top box, updated TV and app, cleared cache. Other paramount+ shows run fine with no error codes. Lioness runs fine on tablet app and paramount app on our LG TV. Only get error code when accessing thru xfinity. Have read o
Question
WiFi outage in Antioch TN
Can someone give me an update on when WiFi will be restored in Antioch TN it has been 4 days now and I have been having to work from my mobile hotspot. The only update I can get from the app or when I call is “as soon as possible” I need more than that, is someone working to get it fixed??
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Customer Service
Bankruptcy filing
I have internet and xfinity mobile. I filed for ch 7 bankruptcy on 1/22/26. I have an installment agreement on my internet for a past due amount and my monthly bill. My account is current and is active. I want to make sure my service isn't interrupted and want to continue my service and continue pay
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Billing
@etest Thanks for reaching out to us, we do apologize for any inconvenience you're having with the iPad offer for the Xfinity mobile services. You would have to had to agree to sign up for Xfinity mobile for the iPad offer which gene
Ipad Scam
I have an Xfinity internet account NEVER had Xfinity Mobile. After calling to reduce my Cable account I was offered to change from Cable to Streaming. So I received my streaming box and alls fine. Then I received an Ipad which was puzzling not sure why but was too busy trying to adjust to streaming
Question
Hi user_6czu7i! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you choosing Xfinity as your service provider, and please know my team is always here to support you. You will get the first Whole Home Wi-Fi evaluation resul
how do i receive my free xfinity wifi pod
when we signed up for xfinity we were promissed 1 free wifi pod. its never been sent, we have one location that needs better coverage for a wifi camera. this camera constantly goes in and out of connection. i just asking what was promissed. i understand there is a process that checks our home for co
Question
Thank you for reaching out, @user_e8d867 To claim this included line, you must purchase Xfinity Mobile within 90 days, and the Unlimited line must be activated within 1 year of purchase of Xfinity Mobile. To continue receiving the included line disco
Timing of new Xfinity Mobile promotional line purchase and activation
I signed up for the $50/5 year Gig internet plan on January 4th. I see the following terms regarding the free year of an Unlimited Xfinity Mobile line: "You are eligible to receive an included Xfinity Mobile Unlimited line for $0.00 for 1 year. To claim this included line, you must purchase Xfinity
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Internet Dropping Constantly
I switched to Xfinity because I moved into their service area in November 2025. All was well and good for about a month until my wifi started going out at least once a day. I replaced the coax cable to see of that would help (I was using a generic brand one) and my wifi stopped dropping for about tw
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Your Home Network
Micro outages
I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on
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Your Home Network
@XfinityRichard I have not been able to get a response yet. Thanks in advance for any help you can provide!
Timing of new Xfinity Mobile promotional line purchase and activation
I signed up for the $50/5 year Gig internet plan on January 4th. I see the following terms regarding the free year of an Unlimited Xfinity Mobile line: "You are eligible to receive an included Xfinity Mobile Unlimited line for $0.00 for 1 year. To claim this included line, you must purchase Xfinity
Question
Accepted Solution
Hi there,@user_e8d867 Thank you for taking the time to reach out with your Xfinity Mobile questions. Since it's been a few days since you posted, were you able to get assistance with your questions, if not please don't hesitate to reach back out.-Ric
Timing of new Xfinity Mobile promotional line purchase and activation
I signed up for the $50/5 year Gig internet plan on January 4th. I see the following terms regarding the free year of an Unlimited Xfinity Mobile line: "You are eligible to receive an included Xfinity Mobile Unlimited line for $0.00 for 1 year. To claim this included line, you must purchase Xfinity
Question
user_u6kxav We can definitely take a look at the account to see what's happening and how we can help you with resolving the connection issues. However, if it is being reported as an interruption via the Xfinity App, we do need to wait for your local
Not working
No internet no tv for days unacceptable either fix or I’m going to frontier I work from home and I’m losing money
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Just fix it or I m quitting and you better not bill me
Not working
No internet no tv for days unacceptable either fix or I’m going to frontier I work from home and I’m losing money
Question
user_r7p8hq, Thank you for reaching out to Xfinity Support. I am sorry to hear your service is down. I would be happy to help you with some troubleshooting and see what we can do to get your service up and running. Please send us a direct chat
XfinityAngie
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No internet
We work from home and do not have internet. But our neighbors on AT&T do?!? How is that poss?!? There are constantly service interruptions here! DO SOMETHING!
Question