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Seems like a simple thing-should not take so long to fix-everything else works. I will keep you posted. Thank you
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
Question
@caseypgh I assume you are using the Xfinity/Appsuite email interface? If so, on the Inbox page click on "Address Book" in the toolbar. On the landing page open the group in the left pane, then select the contact in question. Look back
how to remove a contact from a group
I need to remove a contact from a group I created. The contact does not have time to be a part of the group and so does not want to receive emails about it any longer. Can you help?
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@user_ua3k23 Please connect with NOW Support: https://www.xfinity.com/support/now for assistance.
porting now mobile to another carrier
Went to xfinity store and they they gave me my account # porting pin and zip code but my new carrier said invalid information. I have xfinity now mobile. They say wrong account # at new carrier. How do I get ahold of someone to fix this? Xfinity store cannot help with NOW and chat told me to switch
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Emergency Escalation Request: Total Service Outage
Hello, I am writing to request a formal escalation for a total service outage at my address. My services have been completely down since Wednesday, November 4th at 8:00 PM.The Xfinity Status Center page has been constantly pushing back and changing the estimated time of arrival (ETA) for a fix, and
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Your Home Network
To lower my bill to internet only witj a 5 year price guarantee for $50/month
We have been a loyal customers for 30 years but we need to decrease our expenses. I see new customers can get 1 gig for $50/ month for 5 years. We have 1200 instead of just 1gig and also have security and 50 channels and free Peacockl, all for $189/month. We are willing to drop it all if we have to.
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Customer Service
Outgoing emails cannot be sent
i can receive Comcast emails on my iPhone but cannot send. Apple Mail reports incorrect SMTP username/password. Webmail sends successfully. I've verified SMTP settings, changed my password, and enabled third-party access. Please investigate SMTP authentication restrictions.
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Sign-In and Account Management
I am glad to hear that you reached an agent. You can always keep us posted here if that is resolved.
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
Question
Request to Cancel Internet Service on November 30
Hello, I'm moving out at the end of November and would like to cancel my Xfinity Internet service effective November 30, 2026. Could an Xfinity representative please assist me with the cancellation process? Thank you!
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Customer Service
Thanks for posting on our community forums, tewcewl. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: C
Received Theatrical Version of LOTR By Mistake
Hello, I am contacting you regarding the recent Xfinity Rewards movie giveaway for The Lord of the Rings: The Fellowship of the Ring (Extended Edition). My account successfully redeemed the reward, but it credited the shorter Theatrical Cut to my Purchases tab instead of the Extended Version. Can yo
Question
Thank you. I spoke with Xfinity again today- hoping they will fix my problem with rewards
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
Question
What brand of smart TV are you using the Xfinity app on? What is the version of the Xfinity app currently showing?
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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Received Theatrical Version of LOTR By Mistake
Hello, I am contacting you regarding the recent Xfinity Rewards movie giveaway for The Lord of the Rings: The Fellowship of the Ring (Extended Edition). My account successfully redeemed the reward, but it credited the shorter Theatrical Cut to my Purchases tab instead of the Extended Version. Can yo
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Customer Service
Hey there, @user_j1c6s6, thanks for reaching out through Xfinity Forums regarding your store experience. I can understand how upsetting this experience was, especially after you clearly stated multiple times that the payment was for your mobile servi
Negative IN STORE experience
I had a very negative experience in the xfinity location in Springfield IL freedom Drive. I went in to make a cash payment, and was instructed to use a kiosk. I mentioned at least three times I needed to make a mobile payment. I was still instructed to make a payment on the kiosk. After making the p
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@user_kqwqra If you are using the Mail app on an iPhone, see here----------------- https://support.apple.com/guide/iphone/set-email-notifications-iphc13a970c8/ios
How can I be notified of an inbound email?
I’ve not been successful in finding a means in my iPhone to enable notifications of inbound emails. How can this be setup???
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I would like to look into your account. To avoid sharing personal information on a public space. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Negative IN STORE experience
I had a very negative experience in the xfinity location in Springfield IL freedom Drive. I went in to make a cash payment, and was instructed to use a kiosk. I mentioned at least three times I needed to make a mobile payment. I was still instructed to make a payment on the kiosk. After making the p
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Customer Service
Hey @@user_7jj3p7, Thank you for visiting our official Xfinity Forums Community support page. We hope you were able to get in contact with our Xfinity Mobile billing department to help assist in getting your account straightened out. If not, we can c
Icompetent and infuriating Customer (Dis)Service
I recently traded in my old iPhone for a new edition at a local XFinity store. Instead of transferring service to the new phone, the store rep added an additional line. Straightening out billing errors is aggravating enough, but the CS reps insist on spending more time giving the customer a hard sel
Question
Hey @Paipi, Thank you for visiting our official Xfinity Forums Community support page. If you have an active subscription to the NOW TV streaming service, you should be able to quickly and easily remove the streaming service via our Xfinity StreamSto
XfinityDemitrius
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Cancel a $20 monthly charge for NOW TV
Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo
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