Xfinity Community Forum

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Stop begging and cancel your subscription

user_jm0bnk

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4 hours ago

to the conversation:

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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Yeah don’t like the new Stream app. Hard to get to channels far up in the numbers and they no longer have the Find option. Plus they took away our Favorites on phone device. Don’t like it!

user_s72nnu

commented

4 hours ago

to the conversation:

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Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

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Good morning @user_kbdjdx our team would be happy to assist with any account concerns. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click t

XfinityJoe

commented

4 hours ago

to the conversation:

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Cancel my services

Please stop all services today.

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Agreeing with OP and all previous posts. New Xfinity Stream app has zero access to create or view previously selected favorite channels. I use the app on iPhone, iPad, Roku, and PC.This is a terrible update with seemingly no reason for many

user_4a6r8p

commented

4 hours ago

to the conversation:

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U

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

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Cancel my services

Please stop all services today.

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Customer Service

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New device

Hello, I purchased an iPhone 17 Pro from Xfinity about three months ago as a birthday gift for my fiancé. At the time of purchase, I clearly explained to the representative that I was buying the phone as a gift for him. However, nobody asked which carrier he uses or explained that the phone would be

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Devices

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Cannot link accounts

I have 2 accounts at 2 different addresses and I cannot link them.

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Email

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The new upgrade seems to be several major steps backwards. You charge so much money for the [Edited: "Language"] product you are providing.

user_g2y49x

commented

4 hours ago

to the conversation:

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iOS stream app update is TERRIBLE

Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!

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Xfinity has been treading water for more than 2 years now. When they couldn’t pay for the NFL Network and Redzone this summer the writing was on the wall. Now that they have removed “Favorites” and “Recently Viewed” from the streaming app maki

user_jm0bnk

replied

4 hours ago

to the conversation:

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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The new design absolutely stinks, it’s horrendous. At least give us the option to go back to the old one

user_kh9o2d

commented

4 hours ago

to the conversation:

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1

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

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Xfinity Stream update and favorites feature

My account received the new Xfinity Stream app update on November 9th, 2026. The Favorites feature has disappeared completely. My saved Favorites do NOT work on my iPad. Selecting All Channels opens a program rather than a channel filter. Signing out and back in did not help. Please escalate this to

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Xfinity Stream Website

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I need my spouse added to our Xfinity physical bill for financial responsability reasons.

user_p5ujfq

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4 hours ago

to the conversation:

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Add my spouse's name in the bill

I would need to add my spouse's name in the bill, and have the bills with both names. Can I get some help?

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The update SUCKS! You can’t manage your dvr from the phone anymore bc they don’t even have scheduled recordings. They also don’t have previously deleted recordings. [Edited: "Profanity"]

user_9gh8l5

commented

4 hours ago

to the conversation:

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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@Nicoleloquent I am in the same boat. I love Britbox and when I saw it was "Free this week", I did a little happy dance. Then I tried to watch one of many shows I have been waiting to catch up on, I encountered the same issues as you. Thanks for conf

zhappychef

commented

4 hours ago

to the conversation:

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Free This Week…Unavailable To Me

I was so excited to see that Britbox was Free to watch this week, but unfortunately, when I attempted to watch one of the programs, I am sent to the Britbox “signup for a subscription page.”The same issue occurred with Apple TV programs that are listed as Free, but when I click on them I am again ta

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Poor picture/sound on major networks

On the 4 majors, CBS , NBC , ABC and Fox have periods where the picture is totally pixeled crazy and unwatchable. I worked with your bot system 3 weeks ago. They notified me they were working on my system and it may be down till 3PM. Whatever they did they fixed it. Then Sunday, the football feeds o

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X1

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I have the same question, we have already lost a day on this perk and was hoping it would be working by now.

zhappychef

commented

4 hours ago

to the conversation:

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Britbox is not free this week as advertised

Britbox is not free. You need a subscription to access it. What happened, and when will it be fixed?

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Sorry, many episodes

user_29405c

replied

4 hours ago

to the conversation:

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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Also, if you have Mac y episodes of a season, hard to find oldest

user_29405c

replied

4 hours ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

user_6rc541, I’m glad to hear the reimbursement was finally received, but I completely understand that it shouldn’t have taken this much time and persistence to get there. Thank you for continuing to advocate for yourself and for sharing

XfinityGabriel

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4 hours ago

to the conversation:

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Two Cut Sprinkler Lines - Never Resolved

I signed up for service the day I moved into my new home on June 27, 2026. In July Xfinity's contractor came out to bury the wire and dug through two of my sprinkler lines in the zone that runs the sprinklers in front and side of my home. On July 20th I submitted a damage claim and received verifica

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@user_hsgsfr The whole display is different. As I said, dvr recordings takes a long time to find all of them

user_29405c

replied

4 hours ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question