Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (429.2K)
I did message but haven’t received any reply. I also went to the store and they put in a ticket for me last week but still no resolution.
Did not receive my device credits
I switched from T Mobile to Xfinity and was promised that I would get $400 credit for one phone without trade in and $830 for my other phone with trade in. I sent in my phone for trade in credit but the credits are not showing and even when I chatted with customer service they were unable to help me
Question
Hello user_fy7iq2 Have you already attempted the troubleshooting steps provided by my colleague @XfinityAldrik? At this time we are not showing any know issues or outages with our payment system. Can you provide a little more information what you are
Issues making an online payment
I’m attempting to make an online payment however the system isn’t loading the payment page
Question
I am happy to assist you @Masterie I have responded to the message you already sent. Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate respo
Remove/Cancel Xfinity Home Voice
I need assistance removing the Xfinity Home Voice from my service plan. I no longer need this but still want to keep by wifi. I've tried removing it on the website, but it keeps popping up with a message that "I cannot remove it this way" despite being able to add it that way. I have also tried call
Question
Hello user_jeb3hu , If you picked a specific store during your order that store will typically have equipment set aside for you. But if you need to go to a different location that is fine. They all have equipment. Just bring your ID and account numbe
Change store pick-up
Hello, My name is [Edited: "Personal Information"], Order number:[Edited: "Personal Information"]Account number:[Edited: "Personal Information"]Xfinity ID:[Edited: "Personal Information"]Service Address:[Edited: "Personal Information"]I recently placed a pick-up order at [Edited: "Personal Informati
Question
Hey Comcast guy - do your job and start filing bug reports. You have a chorus of users here all telling you the same thing. Everything was working GREAT until a few days ago when a Comcast technician replaced my cable modem, presumably to the late
2.4 ghz devices no longer connecting to xb8 gateway
For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smar
Question
firestick not loading
The Xfinity Stream app doesn't appear on my Firestick. When I search, typing 'X' brings up Xfinity Stream as the first option. However, clicking on it just takes me back to the list of apps, and the Xfinity app isn't listed among them. Because of this, I can't select or download the app.
Question
•
Xfinity Stream Website
@user_hc6i82 thank you for sending the direct message. I was able to locate that, I'll follow up with you there to look into the billing concern further.
Billing Issue
I have lowered my service level significantly by cancelling TV and phone services. This should have taken my monthly bill from $362 down to $130. I have contacted customer service by live chat once and by calling 800-934-6489 four times but have been told that I need to pay the higher price for Febr
Question
Cancel My Service
The xfinity app does not have a way to cancel my service. The xfinity assistant does not listen when I ask it to cancel my service -- instead it asks me to schedule a call. I don't have time for this. There is no option to cancel my service on the website. My contract was for 1 year corresponding to
Question
•
Customer Service
my bill
we double paid our bill on Dec 1st we paid our bill twice. we want a refund for the over payment
Question
•
Billing
Can I get a technician to come to my house?
I’ve been receiving pixilation on my cable TV and noticed today that a cable from the pole to my house is sagging into my yard.
Question
•
Customer Service
@user_uvcw80 Thanks for reaching out to us, we do apologize for any inconvenience. I'm glad we got your concerns resolved on your disconnection and set all the proper expectations. Feel free to reach out to us anytime and t
Cancelled service via call but my Xfinity online account now has message I am getting new service
Cancelled service via the retention dept via phone call, received confirmation code after declining several offers, because we are moving. The call was respectful and both parties were crystal clear the service was to be cancelled that day. Our xfinity site after login indicates the cancel process d
Question
I am having the same problem. I mark the incoming email as not spam and added the sender to my contacts, it still gets sent to spam every time. This has been happening for months. I cannot figure out a way to contact an actual person to
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
Question
I'm getting charged $14 a month for a box I don't have
I've been using Tivos with cable cards for years and years. I just noticed I've been getting charged $14 a month for TV Box + Remote. I don't have an Xfinity box and I can't even remember the last time I had one. I need this removed.
Question
•
Billing
How to get an email address that is in my contacts and has always gone to my inbox to go back to my inbox. It now will only go to junk.
Question
•
Yes we'll need to take a deeper look into your account and open up some tickets, to get this resolved for you to get started please send me a direct message including your first and last name and complete service address
Manual Peacock Activation Required - Diamond Member - Entitlement Error
Hello, I am a Diamond Xfinity Rewards member and should have access to Peacock Premium. However, the activation banner is not appearing in my Xfinity Assistant or Rewards portal. I have already tried clearing my cache, using incognito mode, and accessing xfinity.com/activate-peacock without success.
Question
Need to Restart Modem Multiple Times a Day
I need some guidance on how to get technical help with my very regular internet dropouts. I have an xfinity supplied gateway that is currently in bridge mode. Almost 2/3 times a day, I have to restart the device because I begin experiencing constant internet dropouts every minute or so until the mod
Question
•
Your Home Network
Hi XfinityMatthew, Unfortunately I did not get an email with activation instructions. I also went to and logged into xfinity.com/yoursubscriptions per your advice but I did not see any link to a Peacock activation. Can you please escalate this ticke
Manual Peacock Activation Required - Diamond Member - Entitlement Error
Hello, I am a Diamond Xfinity Rewards member and should have access to Peacock Premium. However, the activation banner is not appearing in my Xfinity Assistant or Rewards portal. I have already tried clearing my cache, using incognito mode, and accessing xfinity.com/activate-peacock without success.
Question
Thank you very much for the information. I greatly appreciate it. In order to go over the account, billing, and services, we would need to fully authenticate our conversation thread. In order to do so, we would need to send a 6-digit authentication v
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
Question
@user_pvzk4p Thanks for reaching out to us, as a property owner myself I would not be happy if I had a low hanging cable line. Let's get this resolved for you, go ahead and send me a direct message including your first and last na
XfinityOrlandoM
commented
11 hours ago
to the conversation:
0
0
Exterior cable hanging low in backyard
A cable wire is hanging low in the backyard. Will Xfinity remove it?
Question