Xfinity Community Forum

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peacock

trying to sign into peacock

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Xfinity Stream Website

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Thank you for the quick response. I have spent the equivalent of several days chatting with the bots, trying to get to a live person, and chatting with numerous live people. The bots are worthless. The live people, while personable, and ostensibly he

HamRHead2.0

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15 hours ago

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How to cancel service?

I have been trying to get a low-hanging line raised or replaced ever since Hurricane Helene. It is a hazard. It could potentially flip a backhoe or forklift. After about 7 promises to fix it, including today between 8:00 and 12:00, we are done trying. The signal has been poor ever since the line cam

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executive custome service

I was offered $71.30 for 72 months of hulu, disney+ and peacock, but when asking agents about it I get a lot of yes, then no, then maybe, then yes, then no then maybe, round and round again. No one seems to wants to be forward stating various ever changing reasons. Called and emailed local and corpo

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Your Home Network

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Greetings @user_dsl2q5, thank you for reaching out us using our Xfinity Forum and sharing those details, as we’re absolutely here to help. We can certainly review your current plan and check what Internet‑only options are available for your acc

XfinityMelinda

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15 hours ago

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Need to unbundle to Internet-only - Accessibility/Chat request only

I just finished a chat with Shivam. He scheduled a callback to finalize my unbundle, but I am unable to take phone calls and need to complete this via chat/digital message. I want to move to the $70/mo 1-Gig Internet-only plan with the 5-year guarantee and cancel my Popular TV package. Could an Offi

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Looking for transaction history from 2018

Hello, I am looking for billing and transaction history from March 2018 as I believe there is a billing discrepancy that was not raised until now. I have tried using the app but it only shows details from 2023 to now. How can I access and get a digital copy of older (2018) to now? Thank you

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Billing

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How can I change mobile phone number for my account. Get error message "Mobile Phone Mobile Number is already linked to an active account"

I received an email from Xfinity titled "Your phone number has been removed". I signed on to Xfinity webpage. My account now shows primary phone number as a landline and will not let me change to my mobile number. Instead the web page just says " Update mobile number You'll start receiving automated

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Sign-In and Account Management

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corpunit1745, I understand they were linked before, but the recent changes caused some hiccups. When you log in to the active account you have now, have you attempted to link them again since this occurred, as outlined here https://www.xfinity.com/su

XfinityVianney

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15 hours ago

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Multiple linked accounts gone

We have several Xfinity accounts for our residential guest suites attached to one main username/password. A few months ago the main account had services removed and I attempted multiple times to have one of the active accounts renamed as the primary account. Now when I log in, all of the other linke

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Bring back Channel 5 I have a very expensive cable bill already and can't get Channel 5 It has affected my Paramount platform as well

user_1e8k0z

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15 hours ago

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Bring back NewsChannel5 Nashville

The only reason I kept comcast xfinity cable was to receive local programs and you dropped my favorite channel. I am not happy. Please bring back CBS local programming, NEWSCHANNEL5.

Question

Hello @user_hqpdh3, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help with your interruption concern. I will need to pull up your account to get more information on whats going on.

XfinityChelseaB

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15 hours ago

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Outage in La Porte, Indiana since yesterday. Looks like the cable is not connected at the pole. Unable to talk to a live person.

Outage in La Porte Indiana since yesterday. Unable to get a live person on the line. Been with Comcast for many years, but after this is resolved I am ready to switch to more reliable internet service provider. The outage map shows only our home as out. VERY POOR SERVICE FOR LONG TIME CUSTOMERS!!

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Need to unbundle to Internet-only - Accessibility/Chat request only

I just finished a chat with Shivam. He scheduled a callback to finalize my unbundle, but I am unable to take phone calls and need to complete this via chat/digital message. I want to move to the $70/mo 1-Gig Internet-only plan with the 5-year guarantee and cancel my Popular TV package. Could an Offi

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Billing

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I already had the accounts linked. I want them restored to the existing username and one of the active accounts made the primary. I can't even add any users to the primary account because the primary account is no longer active.

corpunit1745

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15 hours ago

to the conversation:

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Multiple linked accounts gone

We have several Xfinity accounts for our residential guest suites attached to one main username/password. A few months ago the main account had services removed and I attempted multiple times to have one of the active accounts renamed as the primary account. Now when I log in, all of the other linke

Question

user_ibflgw Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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15 hours ago

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Pedestal relocation

We are putting in a new driveway and the current very tall totally unattractive. Pedestal is right at the entrance to our driveway. We would like it to be flush or relocated

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I’m highly disappointed

Hello my name is [Edit: Removed Personal Information] , I have been a Xfinity customer since 2024 ever since I became a member I have been mistreated and prior to me becoming a Xfinity customer I had a lady that portrayed herself as a supervisor trying to plant another customer account with my email

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Customer Service

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Accepted Solution

Hello @HamRHead2.0, and thank you for reaching out on our Xfinity Forum. We understand why you’re frustrated, particularly with the ongoing safety concern and today’s missed appointment. That’s not acceptable, and we regret the expe

XfinityMelinda

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15 hours ago

to the conversation:

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How to cancel service?

I have been trying to get a low-hanging line raised or replaced ever since Hurricane Helene. It is a hazard. It could potentially flip a backhoe or forklift. After about 7 promises to fix it, including today between 8:00 and 12:00, we are done trying. The signal has been poor ever since the line cam

Question

Hi there, @user_eyrjyg! We are happy to further help with getting a visit set up to fix the line. You can also report safety concerns online, https://www.xfinity.com/support/articles/report-an-issue. That gets the visit set up so the line team comes

XfinityRay

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15 hours ago

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Exposed coaxial cable on my property

Schedule a technician to bury coaxial cable already dm’d

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user_dm70hu You're welcome! Please let us know if you need any further assistance.

XfinityMartyR

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15 hours ago

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WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

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New router makes steam drop connections

Hi A while ago I got a new router and ever since my online gaming seshs have not worked at all I am constantly getting DCed when playing with others online for all platforms, (Steam, Epic Games, My switch 2 PS5 Etc.) My browser works fine for most places like Youtube but for some reason messes up wh

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Your Home Network

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Thank you for posting on our community forums for assistance, user_2kjhig. I’m truly sorry to hear about your experience. This is not the level of service we strive to provide, and we’d like to help look into what happened. Could you plea

XfinityDilary

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15 hours ago

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Impossible to Disconnect Service

I am incredibly frustrated and would not recommend Xfinity to potential customers. I was a loyal customer for five years, consistently paying on time. I disconnected my service in and paid up through December 2025. Despite returning equipment and not using internet since December 18, Xfinity continu

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I removed the Pods again and there have been no events in the Event Log since then. I am thinking that the one or both of the Pods may be causing this. I have two more Pods that I can try, so will do that in the next few days. Thank you.

user_dm70hu

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15 hours ago

to the conversation:

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WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

Question

user_2quw55 Thank you so much for reaching out for help with your billing concerns. I definitely understand reaching out anytime your bill is not what you expect, and I appreciate the chance to help. For the $25.00 fee, if your bank returned or refus

XfinityAmandaB

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15 hours ago

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still have not been re-payed and still been charged to much

You charge me $25 for your erroneous bill that my bank refused to pay. At the same time you have not been able to pay me back over multiple months for the credit that you overcharged me in the first place. I did not get completely refunded the 2 time $15 erroneous rental fee and lets not talk about

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