Xfinity Community Forum

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

EG

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5 hours ago

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Home phone not working

Can't receive calls and when I try to call out the phone goes dead Have rebooted the modem

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Hi there @user_rpzn4d Thank you so much for reaching out about your billing concern. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. C

XfinityDemetrise

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5 hours ago

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Promotion Ending Soon, Looking for Available Options

Hi, my current promotion is ending soon and my monthly bill is about to increase. I’d like to stay with Xfinity, but I’m hoping someone can help me review any available promotions or lower-cost plan options before the new rate takes effect. I’d prefer to handle this through messaging rather than by

Question

@hwhw Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign

XfinityDena

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5 hours ago

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Issue with Refer-a-Friend Links

Hello, I need help resolving a Refer-a-Friend issue where completed referrals have disappeared from my account. I enrolled in the program and received a referral link ending in /[XfinityUserID]. I shared it and 10 people signed up through that link. My dashboard confirmed this and displayed 10 refer

Question

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Promotion Ending Soon, Looking for Available Options

Hi, my current promotion is ending soon and my monthly bill is about to increase. I’d like to stay with Xfinity, but I’m hoping someone can help me review any available promotions or lower-cost plan options before the new rate takes effect. I’d prefer to handle this through messaging rather than by

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Billing

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user_yj8p24 Good morning! We can easily explore the options to remove the TV. Happy to help! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send

XfinityTommy

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6 hours ago

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Cancel TV services

I wish to cancel my TV services

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@XfinityDena I have not. This has all occurred in the last two weeks. And in fact I still have access to the dashboard with ten referrals on a computer that was never signed out. But when I log in to the dashboard now I cannot access the one with 1

hwhw

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6 hours ago

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Issue with Refer-a-Friend Links

Hello, I need help resolving a Refer-a-Friend issue where completed referrals have disappeared from my account. I enrolled in the program and received a referral link ending in /[XfinityUserID]. I shared it and 10 people signed up through that link. My dashboard confirmed this and displayed 10 refer

Question

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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U

Adding a s 2nd TV in another room and mounting it

Want to a a 2nd TV in a different room. Needs mounted and set up for cable

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Thanks JustinC. I did go ahead and DM Xfinity Support as you suggested. I am hoping they can assist.

user_ar1z0l

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6 hours ago

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Disputing unexpected Canada data roaming charges after border welcome text

Hello, my wife and I drove across the border into Vancouver Canada on July 20th. We were driving and not actively monitoring our phones. We received the automated welcome text stating calls and texts were free, but were not clearly informed about the $0.30/MB default data rate. This resulted in over

Question

Hi there, @user_b6vfi7. Thanks for reaching out to us here on the Community Forum. We can assist you with adjusting your services. Please send a direct message to us including your full name and complete street address. Here's the deta

XfinityFrank

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6 hours ago

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cancel tv service only

Hi i would like to cancel my tv service and home phone and keep my internet. How do i do this?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

Cancel TV services

I wish to cancel my TV services

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Enable ONT for Personal Router

I am a new customer with fiber service, and was provided an ONT as well as an XER10. The XER10 does not and will not support bridge mode for me to use my own device. Phone and online support have been unable to help me, but I have seen that support on this forum as been able to get the correct folks

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Customer Service

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Thank you for reaching out @hwhw. By chance have you already received your rewards for referring your eligible friends and family members? With the program you can earn up to $50 per qualified service referral and up to $500 in one calendar year when

XfinityDena

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6 hours ago

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Issue with Refer-a-Friend Links

Hello, I need help resolving a Refer-a-Friend issue where completed referrals have disappeared from my account. I enrolled in the program and received a referral link ending in /[XfinityUserID]. I shared it and 10 people signed up through that link. My dashboard confirmed this and displayed 10 refer

Question

mjh5 Hi there. Since the video plays but both the audio and captions are missing, the first step is to check whether this is limited to that one recording or affecting other DVR content as well. Please try playing another recording, then test

XfinityAirelle

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6 hours ago

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No sound for DVR recording for PBS Patience S2 E4

Never had this problem before. I recorded PBS show Patience S2 E4 on 7/5/2026. There is video but no sound or captions.

Question

user_mvh90p, Hi there! Thanks for reaching out. Yes, the Motorola MT8733 is compatible with Xfinity Voice services. It is an approved voice gateway that supports download speeds of up to 2335 Mbps, making it a solid option for customers looking to us

XfinityGabriel

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6 hours ago

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Motorola MT8733 cable modem compatibility with Xfinity voice

I just wanted to see if a Motorola MT8733 cable modem is compatible with Xfinity voice.

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ok, I will start a new post here, thank you.

RadianWear

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6 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Hello, @1summertimE can you provide more detail about the issue you are having getting into your email. For example, are you able to log in and is it buffering? Is there an error message or code that pops up? Does the address connect.xfinity.com load

XfinityThomasC

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6 hours ago

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My email

Add an email to comcast email

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

cancel tv service only

Hi i would like to cancel my tv service and home phone and keep my internet. How do i do this?

Question

@user_wekgk3 Thank you for making us aware the voice log is not working for you. I appreciate you troubleshooting on your own by using different devices and browsers. Have you by any chance tried access the voicemails by using your phone? If not, ple

XfinityRaul

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6 hours ago

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Xfinity Voice - Sorry.but somthing went wrong Error

Phone works but the web voice log in page to listen to voicemails gives me this error. It has worked in the past and I've accessed it before. I have tried on different devices and browsers and still an error. I've called xfinity a few times they don't seem to know what I'm talking about. HELP

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user_m6m5pe I don't have any account information from you at this time to know what account you are referring to. That's why we need you to send us a direct message with the account information to locate it.

XfinityEricB

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6 hours ago

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REFUND

[Edited: All Caps] Xfinity took an unauthorized payment of $132.00 on June 19th. I do not have Auto Pay and never have. My bill isn't $132.00, and my bill wasn't even due yet. Because of the actions of your company, my bank canceled the card you took the payment from and issued me a new card, which

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I am at work right now so I don't have time right now. I can clearly see it on my account I dont know why you can't

user_m6m5pe

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6 hours ago

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REFUND

[Edited: All Caps] Xfinity took an unauthorized payment of $132.00 on June 19th. I do not have Auto Pay and never have. My bill isn't $132.00, and my bill wasn't even due yet. Because of the actions of your company, my bank canceled the card you took the payment from and issued me a new card, which

Question