Official

Accepted

Unanswered

Advanced Filters

Search Results (449.3K)

Most Recent
Selected Most Recent

Hello @user_t9cj6f Looks like we were not able to authenticate the account to discuss things. The most recent code we sent was returned to us after our team's regular business hours. Please return to direct messages and we send a fresh code and get y

 to the conversation: 

0

Potential Fraud at Xfinity Store

Is there someone I can report fraudulent activity from employees at an Xfinity retail outlet? [Edited: "Personal Information"] I ordered Xfinity Internet online, and when trying to pickup my modem, they instead signed me up for a secondary account with additional services without my permission. Acti

Question

Good morning @rhino0199, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having this issue with your comcast.net email, I know how frustrating that can be, but you have come

 to the conversation: 

0

I am not receiving emails from password resets and company automated messages

I am not receiving emails with links to reset my password from several companies. I see that this problem has been raised by others in the past, but don't see how the problem was resolved. I have checked spam, done searches, and I know the email address that they are using for me is correct.

Question

@user_hd2lor Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating it would be to have an unknown number on the account. Just to clarify, when you say your wife can currently use the

 to the conversation: 

0

0

Uknown number added and my second line is not in network

Dear Executive Customer Relations Team, I am writing to formally escalate a serious issue regarding my Xfinity Mobile account and a number porting error that remains unresolved despite multiple attempts to fix it through customer support. A few weeks ago, I initiated a transfer of my phone numbers f

Question

user_bfdb82 Thanks for reaching out for assistance with your email access concern. We are happy to help with the access issue. Are you getting any errors that prevent login, and can you share how you are trying to access the email like with our app o

 to the conversation: 

0

Email help

I can not receive or send emails. I have tried everything, including going to the Apple Store for help. I have changed passwords numerous times , but after changing them they are not recognized

Question

I can not get into my email account. Could you please help me.  My name is [Edited: "Personal Information"] and the email name is [Edited: "Personal Information"]

 to the conversation: 

0

1

Email help

I can not receive or send emails. I have tried everything, including going to the Apple Store for help. I have changed passwords numerous times , but after changing them they are not recognized

Question

WHY IS IT DIFFICULT TO CANCEL SERVICES

I went online March 3rd to request a cancellation of services as I was moving and did not need the services any longer at the temporary service address. It has taken 13 days to even get anywhere. I waited on hold for 40 min and was transferred 3x. The chat service is terrible, the automated system i

Question

6

1

0

@XfinityJeffB wrote: "... Free This Week is being updated ..." So you the leave the page empty for months, and can't even be bothered to put some kind of "Under Construction" statement on it? Yep, that's our Comcast!

 to the conversation: 

0

X1 free this week on cable

Are the free this week rewards for cable gone? I don't seem to get anything anymore, except the prior options at the top, which just point me to things I would have already had for free.

Question

Worst response from customer service Rep

I called customer care to order xfi pod as technician came to check our internet as some rooms in our home are not receiving internet and was told they are dead zones in the house. I have waited 2 weeks calling Xfinity customer care to figure out the issue. When I called again to order pod as a gold

Question

12

2

0

I followed these instructions and spent 3 hours with basically no response as they “looked up” my account information and then said nothing else. This is very frustrating that you will allow employees of your company and lie and scam customers with n

 to the conversation: 

0

1

Potential Fraud at Xfinity Store

Is there someone I can report fraudulent activity from employees at an Xfinity retail outlet? [Edited: "Personal Information"] I ordered Xfinity Internet online, and when trying to pickup my modem, they instead signed me up for a secondary account with additional services without my permission. Acti

Question

Internet not connecting

My Internet will not connect

Question

6

1

0

I'm still trying to figure this email thing out.

 to the conversation: 

0

My comcast email

I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.

Question

Moving my internet address

I put in for a address transfer and now its says my service is canceled

Question

5

1

0

Need help adding promotion code MC50

Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!

Question

12

2

0

Cancel service

I want to cancel my service

Question

6

1

0

forum icon

New to the Community?

Start Here