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Sneaky Xfinity
Really don’t even know if I can trust them anymore. Was offered this great deal, free Hulu free Disney+ and a lower bill if I switched my mobile phone service to Xfinity.. Didn’t see a change in my bill so I gave them a call agent was telling me they didn’t see any offers activated so I was lied to
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Customer Service
user_rsh0vu Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
I just need our internet resumed.
We turned off the internet at a summer cottage and summer has returned. We just want to resume service. Why is this so hard? This error message has been here for weeks. Called and finally got a hold of someone who cared. They had to send me to another department. That person picked up the phone, sai
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user_2lm590 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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user_d235lf, thanks so much for all the information. I do need you to send us a DM so that we can continue this in a private setting. Please follow these steps: Please send us a direct chat message with your full name and complete service addr
Unable to Cancel Account After Full Payment — Phone System Disconnects
I’m trying to close/cancel my Xfinity account, but the process has been extremely difficult. I paid the full balance today and received a payment confirmation. After that, I requested cancellation through Xfinity chat, but I was told cancellation could only be handled by Customer Service over the ph
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@XfinityBrianH In this case, it doesn't. We purposely paused it in the fall. Now it is the spring and we want to resume it. The payment method hasn't been altered and the card is still good.
I just need our internet resumed.
We turned off the internet at a summer cottage and summer has returned. We just want to resume service. Why is this so hard? This error message has been here for weeks. Called and finally got a hold of someone who cared. They had to send me to another department. That person picked up the phone, sai
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Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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X1
user_g9n1b We can take a look at how the modem in performing here from our end. As far as just isolated to Golf Impact, we are not able to investigate their end, but let's check the signal level and diagnostics for the internet. Could you please send
Internet drop outs every 10 to 15 minutes
Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. Gary [Edited: "Personal Information"]
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Have done this. Have also created rules. Have done all of the things.
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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No my question was not answered
My caller ID does not display on my TV
The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do
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Good morning @user_clwl1d. Are you still having issues with group messages?
Group chats not available
When i tried to get in to my existing group messages some say unavailable and to open RCS chats. Xfinity mobile keeps saying connecting but never connects. These chats were working yesterday
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Golf Impact is the only game that I play against another player remotely in real time.
Internet drop outs every 10 to 15 minutes
Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. Gary [Edited: "Personal Information"]
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Hello Xfinity Support, My full name is [Edited: "Personal Information"]My service address is [Edited: "Personal Information"] I have two Xfinity accounts associated with this address, so I want to make sure the correct account is reviewed. The accoun
Unable to Cancel Account After Full Payment — Phone System Disconnects
I’m trying to close/cancel my Xfinity account, but the process has been extremely difficult. I paid the full balance today and received a payment confirmation. After that, I requested cancellation through Xfinity chat, but I was told cancellation could only be handled by Customer Service over the ph
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@user_sd0pb3 Thank you for making us aware you're still having issues with your cable and internet services even after the first tech visit. I would be more than happy to review your account to see what we can do to resolve this once and for all. Ple
Xfinity technician did not show up two days in a row
My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadicall
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I have been having the same issue. I keep getting emails to activate Peacock Premium, but when I try, I get the following error: "We were unable to link Peacock to your Xfinity account. You may already have a Peacock subscription and first need to c
Cannot Activate Peacock Premium
I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.
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@user_1e5940 you could direct bill to CC via the web site, but your billing would not be thru Xfinity and you run the risk of charges from both sides. But it does work.
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Thank you! Just sent a DM.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one apartment to another. Peacock access was included as part of my internet subscription at both apartments . However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the
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@user_iq8skz I’m glad I could help give you some peace of mind that your equipment has been received and your account is all set. Wishing you all the best in your new town and the exciting adventures ahead. If you ever find yourself back in an
XfinityChristy
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7 hours ago
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Equipment
I closed my account because we moved out of state and returned equipment through UPS. I need to verify equipment was received. Thank you [Edited: "Personal Information"]
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