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I vave beeen able to access Prime Video without problems 2 times in the last 40 days
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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Cancelling Peacock Premium provided as an award from Xfinity
As per discussions on the forum from 2 years ago, it is seemingly impossible to cancel the free Peacock Premium plan. I don't want ads and cannot get either Peacock or Xfinity to delete this service. I only have Xfinity for Wifi so I can't cancel Peacock on an Xfinity box. Both Xfinity and Peacock t
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Customer Service
credit for Verizon loss of service
would like to speak to an agent regarding credit for losing service- had to spend 4 hours over 2 days to get service back as my esim card was removed and therefore I could not get service back
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Network
Annabelle2 Do you have any issues when you try to access the email through our website?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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account missing
hi i have another plan on my other house can you help me find my account cause i know i used the same accoubt but i couldnt access it and pay for it pls help thank you
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Plan
It keeps sending me to the retention department. I don't want to speak with an agent, just cancel my account
Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
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user_hq0p7r Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us, and we'll do our best to help you. Please send a Direct Message with your full name and address. Here are instruct
Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
Question
I'm trying to cancel my Xfinity services today but I am having a hard time doing it
Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
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Thank you again @gdubbc for posting to the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related
Account review
Hello - I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate? Thank you!
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Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
send an email to Tom Karinshak
Would like to talk to a corporate customer service representative. We are having trouble with our Internet speed coming off our Gateway device , we have the XB8. Through online chat asked about upgrading to XB 10 was told we could go get at our local mall 45 min away and received a order # for the e
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@XfinityRoberto he did see the downstream level signal when he was here. I also ran testing over the weekend and confirmed that there is no more packet loss since the work on the pole was completed.
Packet Loss
Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h
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@infernal2ss Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.
Constant internet drops during cold weather.
My internet consistently drops out every hour or so during cold weather in the winter months. I’ve tried EVERYTHING to fix it myself. I’ve already installed a new coax cable from the street terminal to my modem, and I’ve replaced my modem 3 times over the past 5 years. NOTHING HAS FIXED IT! it has t
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The only wired 4K box is the XG1v4 DVR. Y put can try a store, order over the phone, or order through this forum. You'll need an invite to DM from an agent here.
Need help ordering 4k replacement
I’m not having luck with the virtual assistant. I tried to place an order to replace the non-4k box I was given with my new service to a 4k box. I need wired box - not wifi. I went through the app to place the order, but did not get confirmation about what model I’m receiving or whether it is wired
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user_fmegi7 Hello and thank you for reaching out via our Xfinity Community Forums. I am truly sorry for the loop you’ve been caught in and for the deeply frustrating experience you had on the phone. After 30 years as a loyal Diamond member, you
XfinityChristy
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Cancelling Peacock Premium provided as an award from Xfinity
As per discussions on the forum from 2 years ago, it is seemingly impossible to cancel the free Peacock Premium plan. I don't want ads and cannot get either Peacock or Xfinity to delete this service. I only have Xfinity for Wifi so I can't cancel Peacock on an Xfinity box. Both Xfinity and Peacock t
Question