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repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, may
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Your Home Network
I checked the app and my billing. In November I got a promotion for 1 gig internet speed for 5 years along with other discounts I had that remain in effect. I also am aware Netflix was removed because it is no longer offered through Xfinity. I return
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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user_dmhuiz Hi there! Thanks for reaching back out and we are sorry that you are having some issues with your Xfinity Rewards. We are here to clear this all up and we got your back. Please send us a DM so we can jump back into this. To send a "d
New account created when trying to switch plans
I went onto tur Xfinity website and saw more cost effective plans available. When I began the process of changing to one of the 5 year plans, it asked me to sign in and then after going through the checkout, I noticed I now have two accounts to my name instead of a new plan. Is there an easy way to
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Same issue here with 1883, 1923 but, Yes, Landman works. Imagine that. Have reset everything, updated all firmware, using Paramount through my Xfinity provided router through the cable box (the wat the Xfinity tech installed it. I think
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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Repeated Outages - Again
In the past 30 days, I've had 7 outages to our gigabit service which included system notification of outages in my area. The seven dates were 12/9, 12/23, 12/24, 12/25, 12/26, 12/30/25, and now 1/2/26. This is nothing new, other than the higher frequency during this period. In 2025, June was the onl
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Your Home Network
I'm also interested in cancelling part of my service. All I want to keep is the Internet. I've tried messaging Xfinity with my issue and even requested a call back but no response.
Canceling Services
How do I cancel my tv and voice services and keep just my internet service?
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Chloel0802, Thank you for reaching out to Xfinity Support. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this
Request to Merge Bulk & Personal Account and Refund December Charges
Hi, I need help resolving a billing and account issue. I previously requested that my personal Xfinity service be canceled, but it appears it was not canceled properly. My apartment already includes a bulk Xfinity internet plan, so I should not have a separate personal service. I am requesting the f
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Can't access seasonal convenience online
On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...
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Customer Service
@user_yv70ii I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
reliable customer service
needing a billing corrected. we have filed legal dispute, called customer service, been transferred, give 7 different phone # and disconnected from 2 chats, and multiple phone calls. Is there anyone who can provide the correct and promised service? We were told multiple times the billing issue was r
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@user_7spljd Thanks for reaching out to us, sometimes the channels get moved to different channel numbers or there can be duplicate channels that the network's playing on. So if you're able to access your channel correctly there wouldn't be anything
Channel listed wrong on your website
In my area, MeTV WHOIDT6 is ch 1811 but your website lists it as 1181. Can you get this fixed? TiVo is going by your channel list.
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@Joyboy123 Thanks for reaching out to us, if you paid the final bill that includes the unreturned equipment charge, you'll stop getting those notifications to return the equipment. With the closed account you can only be charged one time for t
Xfinity unreturned equipment
Hey, I recently ended my Xfinity services on November 1st, 2025 because I relocated to Mexico. But unfortunately by accident I took with me the tv box and hdmi so I received around December 11th, 2025 a 1 time fee for “unreturned equipment” of around 120 USD I decided to pay immediately for but on J
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@tbill1 I understand your concerns I'm just giving you all the options, the prices for the TV equipment increased from $10 to $12.00 a couple years ago and now they've increased from $12.00 to $14.00. Which those increases just come due to the cost
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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@user_2wnoc2 thank you for sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue with the damage claim ticket.
telephone no for construction
Comcast installed new box in my property and broke my sprinkler pipe; i have no way of contacting them so they could fix it
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Xfinity unreturned equipment
Hey, I recently ended my Xfinity services on November 1st, 2025 because I relocated to Mexico. But unfortunately by accident I took with me the tv box and hdmi so I received around December 11th, 2025 a 1 time fee for “unreturned equipment” of around 120 USD I decided to pay immediately for but on J
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Billing
@Enzodast @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
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Most efficient way to get cable to 5+ locations
Good evening, i have a unique need (i think) where i'd like to have tvs in many of the rooms for my rental property. Is the only way to do this pay (i think) $12/box&remote combo for every location i want a tv? I know you can use the app but renters aren't going to do that i want it easy for them...
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