Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Exterior cables hanging no service

Melted incoming coax cables just hanging outside tried contacting you guys 20 difrent was

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user_x0t13j. Thank you for providing those details, and I'm sorry to hear you've been dealing with this for so long, especially while traveling. To clarify, your Comcast email password is the same password used to sign in to your Xfinity account. The

XfinityDilary

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4 hours ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

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Thanks John, I have sent a direct message with the information requested 👍

user_bse9s6

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4 hours ago

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Gigabit x2 plan - Motorola MB8611 Docsis 3.1

Hi all, I have the Gigabit x2 plan, yet when I bring up my account, it states I have download speeds up to 1.3 gbps. I have a Motorola MB8611 modem. Is this modem capping my speed? The modem is supposed to be able to handle speeds up to 2.5 gbps. I am wondering if this modem is not allowing me to re

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

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U

Comcast did some work in my neighborhood last week and made a mess of my lawn.How do I get help?

I need to talk to someone about how to get help.

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I am looking for the final billing for account [Edited: "Personal Information"].I ended service, returned the box and remote to the Xfinity store in Gurnee,IL on 6/26/26, The payment that I paid in full on 6/25/26 obviously had not reached the offic

user_wbdyyl

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4 hours ago

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billing

I need to put my new billing information on my account

Question

@user_f1a73a Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Su

XfinityDemetrise

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4 hours ago

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Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning

My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio

Question

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

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Email

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voicemail after landline cancelation

“I am not reporting a dialing problem. This is a recently disconnected Xfinity Voice number. Callers currently hear ‘Your call cannot be completed as dialed,’ which makes them think they dialed incorrectly. I need the number’s intercept treatment changed to a definite disconnected-number announcemen

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Home Phone Features

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Good afternoon user_pz6fus. I will be happy to assist you with your order. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so

XfinityJon

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4 hours ago

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Cancel pending order.

I don’t have an option to send direct message I want my pending order canceled immediately

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

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Unable to accessed my account

I’m trying to log in and it gives me a server error

Question

Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it

EG

commented

4 hours ago

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U

ethernet ports not working after storm

I had a bad storm that knocked out our power for a few hours. When it came back on the modem (xb8) wifi works but none of the ethernet ports work. Don't know what the best way to correct my problem. I smelled a slight burnt smell and thought it was my power supply on my computer but it works fine.

Question

@user_pz6fus Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati

EG

commented

5 hours ago

to the conversation:

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U

Cancel pending order.

I don’t have an option to send direct message I want my pending order canceled immediately

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

0

U

Cancel pending order.

I don’t have an option to send direct message I want my pending order canceled immediately

Question

I understand how wondering being without the service can be, and we apologize for any inconvenience it caused for sure. Although local maintenance cannot be rescheduled for our local teams, if you'd like to message us to see what information was can

XfinitySeth

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5 hours ago

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Can you do maintenance on Weekends

People need work remotely at home on Weekdays.

Question

@Eddied00 Ahh thanks for this insight, so yeah once it's in the system, and it can be located we are more than delighted to get you set up for service.

XfinityKam

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5 hours ago

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New construction home

We recently moved into our new construction home and it isn’t registered with usps yet- we are still in the process of them adding it. I start work again this week and work from home and need WiFi asap, is there a way to still get it without the address being registered yet?

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Thanks for the quick response. Message sent - appreciate the detailed instructions. :)

user_i2byu0

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5 hours ago

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Damaged cable

Very frustrating that we cannot reach a live person. Our power was out last night and once returned xfinity reports outage issues and are working on the issue. My issue is that the xfinity cable was severed in two during this process thus any issues resolved at a central level will not help my issue

Question

@user_vsc5rj The XB10 and the XER10 are not interchangeable. The XB10 is for their DOCSIS coax cable service, and the XER10 is for their EPON (FTTH) fiber optic service.

EG

commented

5 hours ago

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Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?

As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and

Question

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Yes it is covered. The house two doors down pops up on your site, but ours doesn’t yet. I’m not sure how to speed up the process with usps.

Eddied00

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5 hours ago

to the conversation:

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New construction home

We recently moved into our new construction home and it isn’t registered with usps yet- we are still in the process of them adding it. I start work again this week and work from home and need WiFi asap, is there a way to still get it without the address being registered yet?

Question

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Yes I have. I don't believe I've reached a person that understands the issue. Every technician so far has tools to diagnose modem health, but this is not that type of issue. The resolution sits inside one of these support towers, and I h

user_f1a73a

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5 hours ago

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Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning

My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio

Question

I'm sorry to hear that you're moving @user_nafrpn , and we're truly grateful for the opportunity to have served you as an Xfinity customer. We'd hate to see you go if there's a chance we can continue providing service at your new home. Before we move

XfinityRichard

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5 hours ago

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Cancel service

Moved need to cancel service.

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