Xfinity Community Forum

Official Solution

Hello everyone, I would like to clarify the difference between standard Paramount network programming and the Paramount+ streaming service. While your current services include access to broadcast Paramount shows, the Paramount+ app requires a separ

XfinityMichaelC

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13 hours ago

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Paramount+ app no longer has Xfinity as an option

I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro

Question

Symmetrical gigabit speeds in Frederick MD?

Simple question, your people were out here last summer running fiber all over my community. When will we be getting symmetrical gigabit speeds or upload speeds at least above 40 mbits in Frederick, MD?

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Customer Service

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Hello, user_6kxa79! Thank you so much for sharing your feedback and for joining us here on the Xfinity Forums—we’re really glad you reached out. I understand how important it is to stay connected, and we’d be happy to help with some

XfinityThomasA

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13 hours ago

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MB-8611 Motorola modem fails to reconnect after an Xfinity server software reboot.

To: Xfinity software Support – Network Systems Date: 6/2/2026 Customer: Lake Jackson, Texas USA 77566 Xfinity Account #: ***************** MB-8611 modem MAC address: ****** DOCSIS 1.1 Cable modem Modem installed new: 04/06/2023 Subject: MB-8611 Motorola modem fails to restart after an Xfinity softwa

Question

I think you misunderstood. I would not and can not make any changes without your approval. I was letting you know of some of the changes that were made to our new promotions, not your account or plan. These changes were made to help customers lower c

XfinityAmandaB

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13 hours ago

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Billing

I recently contacted you in regards to my Xfinity bill. An agent told me that she could take my bill, running around $350.00 down to $270.00 a month. Let me ask you, do you think that’s really a good deal? I don’t, I’ve been a customer for a longtime, & would think that you would take care of me. Ok

Question

Hey @user_tv3vfw, Thank you for visiting our official Xfinity Forums Community support page. Before logging in, you can chance the language of the website by visiting https://www.xfinity.com/overview and scroll to the bottom of the webpage. You will

XfinityDemitrius

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13 hours ago

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My account

Login my account in English change billing.

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Porting in number from Verizon to xfinity going on day two and no answers.

I decidied to make the jump to xfinity from Verizon cuz the internet and phone deals were to good to pass up so I made my order online and get a new iPhone 17 and wanted to keep my number from Verizon since I had it since middle school. I got my phone in the mail 6/3 and tried activating the line an

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Devices

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@XfinityAbel Hi! How do I contact an employee to get an email to change the account over? Thank you! I have called customer support and haven't gotten anything yet.

user_a1vugf

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13 hours ago

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moved out and need to transfer my xfinity account

Hi! I have seen other forums on how to do a change ownership request form. I don't see where I can do that or the direct message button one of them was referring to? I am moving out and transferring the xfinity service to my roommate. Please let me know what steps I need to follow so we can do it on

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I am getting the message "You'll need to make a payment in person" when trying to pay online

I would like some help since the online chat did not help with this. They said someone would look into my account but that was more than 3 weeks ago.

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Billing

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Thank you for posting on our community forums for assistance, user_y7z7zn. I’m really sorry for the frustration this has caused. I can absolutely understand how concerning it is to continue seeing charges after requesting cancellation, especial

XfinityDilary

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13 hours ago

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Cancellation

Requested cancellation, but received cancellation request email with no specified cancellation data. Days after service is not cancelled and bills are continue coming. Reaching customer service is an impossible task. It's like a real scam scheme: making cancellation hard/impossible so you can contin

Question

This is addressed to AmandaB. Why would you change anything regarding my service without my permission? I don’t have or do I use DVR so I don’t need any of this. As I told the young lady I spoke with on the phone I returned your router & replaced

ccyberface

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13 hours ago

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Billing

I recently contacted you in regards to my Xfinity bill. An agent told me that she could take my bill, running around $350.00 down to $270.00 a month. Let me ask you, do you think that’s really a good deal? I don’t, I’ve been a customer for a longtime, & would think that you would take care of me. Ok

Question

user_5fnovs - Our team would be happy to help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a m

XfinityThomasA

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13 hours ago

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power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Cancellation

Requested cancellation, but received cancellation request email with no specified cancellation data. Days after service is not cancelled and bills are continue coming. Reaching customer service is an impossible task. It's like a real scam scheme: making cancellation hard/impossible so you can contin

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My wife is having the same problem with the xfinity home app as everyone else here. It worked fine on her previous iPhone but she recently upgraded to an iPhone 17. Both of us have talked to Xfinity tech support numerous times and have not resolved t

user_xq6qox

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13 hours ago

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Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still

Question

Good afternoon @MrChiefsFan, and thank you for taking the time to report you issues to us. Our team can review everything you said and your account to work towards a resolution. If you could send our team a direct message with your full name and full

XfinityRaf

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13 hours ago

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Xfinity Lies, Horrible Customer Service, and False advertisements

I am shortly going to file a BBB complaint and well as false advertising complaints with both the FCC and the California Department of Justice Office of the Attorney General for fraudulent billing and deceptive advertising unless my situation can be resolved quickly. 1: Xfinity is advertising that 1

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Just so you know, I just spent about 45 minutes on chat with an agent on My Account who had no clue how to handle this. She said I need to go to a store. Here's how your competitors do it -- simple https://www.t-mobile.com/support/power-of-attorney

user_5fnovs

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13 hours ago

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power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

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My account

Login my account in English change billing.

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Sign-In and Account Management

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Cancel 2 services from my Xfinity bill

I have 2 services that I would like to remove from my monthly bill. 1. X1 Cloud DVR 2. xFi Complete What do I need to do?

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Xfinity Stream Website

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Hello user_yoms4v thanks so much for reaching out and contributing to the community here on our Xfinity Forums! Line Bury request do have a standard timeframe of 14-30 days. We do need to coordinate with local utilities to ensure their infrastructure

XfinityAlfonso

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13 hours ago

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When is my cable getting buried

New outside cable installed over 3 weeks ago. Tech said another crew will come to bury it. When is my cable getting buried?

Question

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. How to Send Us a Direct Mes

XfinityJeffB

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13 hours ago

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Cancel service

Cancel my internet service

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Thank you for reaching out here. I am sorry to hear that you are having any issues with that app. I will be happy to take a look further into that from here. Can you send me a direct message with the full name and complete address for your service? T

XfinityJohnG

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13 hours ago

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Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still

Question