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@XfinityDuron Thank you for the instructions. I have sent a Direct Message to Xfinity Support with my information today and will wait for a response there.
Need archived 2022-2023 statement PDFs from previous address for residency verification.
Hello, I need assistance from an Official Employee to retrieve my historical monthly statement PDFs from 2022 and 2023. These are for a critical residency verification process, so they must be the full original bill layouts showing my previous service address block. The frontline phone support team
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My mobile data stopped working today. I called support and was told to go into the store and get a new eSIM. When I got to the store, I explained to the guy who checked me in what the problem was and he chuckled and told me it would be an hour wait t
Store Complaint
Where can I make a complaint about a store? Your chat bot refuses to let me talk to anyone.
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user_1fw2ca How long ago from when you ordered it? How did you place the order?
No shipping info after purchase
Hi, I purchased a WiFi extender a while ago but haven’t received any confirmation or shipping information. Is there a way to check whether it has been shipped or when it’s expected to ship? Where can I find this information? Thanks!
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Hey there BrandonF30 👋 Symmetrical speed coming to your area is super exciting, so I'm glad that's been the case for your area recently! Above all we want you to be able to take advantage of that increased upload speed fully, so if that hasn't come
FDX and XB10 still receiving 100Mbps upload
I have had Full Duplex at my address for a little over a week, and I also have the XB10 Gateway. I got an email last week stating able to get symmetrical speeds if I upgraded my gateway. So I did that, and I am still getting 1000Mbps/100Mbps. I have called so many times, and the overseas reps don't
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Thank you for posting on our community forums, DDWinn. We can help with your complaint. Could you give us more details on what's going on?
Store Complaint
Where can I make a complaint about a store? Your chat bot refuses to let me talk to anyone.
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Store Complaint
Where can I make a complaint about a store? Your chat bot refuses to let me talk to anyone.
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Customer Service
We appreciate you for reaching back out to us and the detailed feedback @KM1062. I can see how the same suggestions repeated over several months would be frustrating, especially when you've already documented the results of those troubleshooting step
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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No shipping info after purchase
Hi, I purchased a WiFi extender a while ago but haven’t received any confirmation or shipping information. Is there a way to check whether it has been shipped or when it’s expected to ship? Where can I find this information? Thanks!
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Customer Service
New Gateway Still Offline, Promised Appointment Never Existed & Being Told There Are No Technicians Available for 10 DAY
Subject: URGENT: New Gateway Still Offline, Promised Appointment Never Existed & Being Told to Wait 10 Days until a technician can come out! I need this escalated and I need an actual resolution, because I have now spoken with multiple Xfinity representatives, followed every instruction given to me,
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Customer Service
You got it! I'm glad using the separate email got you your Peacock access. Thanks again for checking in with us, and we're always here for you if you want to create a new post 🙌 Have a great rest of your week user_j48no!
Your Xfinity account is already linked to another Peacock account.
I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."
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I am all good. Please close the post.
Your Xfinity account is already linked to another Peacock account.
I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."
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Hello user_4645b2, thank you for reaching out here in our Xfinity Community forum. We appreciate you and I will be happy to assist. We can try a few things to get your card re-paired, but please be aware, cable cards are no longer supported, so while
Existing TiVo CableCARD lost pairing after outage - need factory-team re-pairing
My existing Motorola/Arris CableCARD has worked in this TiVo Roamio for years. It stopped working during an Xfinity outage and has not recovered. TiVo diagnostics show good RF signal and Signal Lock, VCTID is populated, OOB messages are incrementing, and Conditional Access shows Con: Yes, but Val: ?
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Incorrect Boot File XB8 Gateway
I have the incorrect bootfile on my XB8 gateway that was installed yesterday due to my apartment switching to a bulk plan. I upgraded back to the 2Gbps plan from the community's 1Gbps plan and put my modem in bridge mode. I've now discovered it's well known that the XB8 doesn't mesh well with the 2G
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Your Home Network
@Again I think I’m probably going to use my existing Gmail account but change the username. I understand it’s possible to do that now but only once a year so you have to be sure you choose the username you want. I just would like to have all my ema
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@Again from what I understand my comcast.net email is attached to Yahoo and so even though I’m paying over $300 a month for Xfinity services as our hundreds of thousands of other people, it looks like I will have to turn myself inside out to be abl
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_hsyo4b We can further help you on our end as it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, t
Peacock activation
Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”
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Help connecting my router so my WiFi will work
Router is hooked up account name and password is set up but it won’t connect to WiFi
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Your Home Network
Concern moved here.
EG
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13 hours ago
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bull
im trying to pay my bill
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