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Hung up on
I spoke to four Xfinity employees today. The original purpose of my call, my mother went into an Xfinity store to try to upgrade her phone and was told that they could not do it unless I was there. Was very strange because I thought she was an authorized user on my account. Called Xfinity to get an
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Customer Service
user_487c21 Thank you so much for stopping in for help with removing your home phone services and changes to your TV options. WE would be more than happy to help. If you could send our team a direct message with your full name, the name listed on the
Adjust my Plan
Will you please assist me in cancelling my land line which we never use, and my tv plan which refuses to stream on random days? I just want to keep my internet and mobile services which have been great!
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Adjust my Plan
Will you please assist me in cancelling my land line which we never use, and my tv plan which refuses to stream on random days? I just want to keep my internet and mobile services which have been great!
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Billing
Thanks for your comment, jeffm79. What troubleshooting steps have you tried so far? Did you try rebooting the modem manually or through the Xfinity App? How about your modem placement? Is it located in a central position in the household and at least
Constant wi-fi drops by mobile devices with 6ghz gateway
With such limited range on 6ghz, we have numerous dead spots throughout the house. We got the wifi pro extender, but it does not seem to do anything to extend the 6ghz. A technician even suggested where to put it, but the dead spots remain. The other main problem is, our phones and tablets will lose
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They will not ship XB10 you got follicle Xfinity office and try get one . They don’t keep them in stock it’s only by appointment a tech comes with it for a setup .
How to get an XB10?
Hello, I stopped by my local Xfinity store to try to upgrade my router to the XB10 and they didn't have any in stock. They directed me to call but I can't seem to get through to a live agent easily. I have, what I believe, is the highest speed tier and would like the XB10 to take full advantage of i
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CoreyF Thank you for posting on our community forum to let us know that you're not able to use ports 500, 4500, and 1701 to set up your personal VPN. Let's investigate this together and figure out what's preventing you from using the ports. &nb
IPSec/L2TP VPN Filtered / Blocked. I am done playing this game!
I am an Xfinity customer paying for your highest-tier residential internet plan, with unlimited and uncapped usage outside of the ports Xfinity publicly lists as blocked. According to Xfinity’s own documentation, ports 500, 4500, and 1701 are NOT listed as blocked or restricted. Despite this, all th
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user_tm8i4z Thank you for stopping in to share your experience with this gift card offer. With promotion options that include a gift card, there are specific options that need to be added during the order process for the gift card promotion to apply.
Misleading Sign-Up Promotion and Unresolved Issue
My experience with Xfinity has been unbelievably frustrating. When I signed up over the phone, the representative clearly promised me a $200 Amazon gift card as part of the promotion. Now that I’ve started service, they’re refusing to honor it. What’s worse is that not a single person is denying tha
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@BruceW: Turniing off the gateway's Xfinity Hotspot service (using the Xfinity app) was one of the first things I did after the gateway was initially activated. However, I'm not convinced the hotspot actually turned off, because "Xfinity Hotsp
PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)
I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared
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Misleading Sign-Up Promotion and Unresolved Issue
My experience with Xfinity has been unbelievably frustrating. When I signed up over the phone, the representative clearly promised me a $200 Amazon gift card as part of the promotion. Now that I’ve started service, they’re refusing to honor it. What’s worse is that not a single person is denying tha
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Customer Service
Thank you for reaching out to us @user_z6xx9t! Were your Xfinity mobile services started at a previous address? The Xfinity Mobile account may need to be linked to your current Xfinity account. Could you please send our team a direct message with y
Account Exists and Does not Exist
My Xfinity mobile account shows it dies not exist and yet I am still charged for mobile services and the phone still works. I have talked to 17 representatives over 3 days and am at a total of 12 hours on the phone. Every member of support says the account does not exist but when I ask why I am bein
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That is correct, @user_7mgy20. All of our cable service runs through X1 and then filters to the Xfinity Stream app in our systems. Even if you just use the Xfinity Stream app at your home, the process is the same for how our systems work to provide t
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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I am in the same situation. What happened? This is infuriating
Account Exists and Does not Exist
My Xfinity mobile account shows it dies not exist and yet I am still charged for mobile services and the phone still works. I have talked to 17 representatives over 3 days and am at a total of 12 hours on the phone. Every member of support says the account does not exist but when I ask why I am bein
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Hello @user_pa7kx8, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Wifi activation
why is activiating wifi service through the app so hard? Each time I move, I transfer service to new address & when I go to activate, there’s ALWAYS an issue.. do I want to talk to an agent? No. Does the automated troubleshooting work? No. Can I even get in TOUCH with an actual person? Agian, it’s a
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Hello, @user_wuwt56! Thank you for your patronage over the years! We are happy to be your provider and glad to help further with a new promotion. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You a
Wifi bill too high
Hi - my wifi has increased over the past few years and has ballooned to $110/month. I’ll be leaving Xfinity if we can’t bring this down substantially. Could someone please reach out? Thank you,
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Wifi activation
why is activiating wifi service through the app so hard? Each time I move, I transfer service to new address & when I go to activate, there’s ALWAYS an issue.. do I want to talk to an agent? No. Does the automated troubleshooting work? No. Can I even get in TOUCH with an actual person? Agian, it’s a
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Customer Service
Cssd - Thank you for taking the time to provide your feedback. We would appricate the oppurnity to gather all information about your expieicne and pass it to the right team. If you could please send a direct chat message with your full name and compl
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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why do I have so much trouble getting into my email
user_v8n6ng
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my email
I'm looking for my email and it is very difficult to retrieve it! xfinity is making this very troubling
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