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user_138rng Hi there! Thank you so much for using our Forums and for taking the time to reach out. We are here happy to work with you if you need help with Peacock. We are here to assist and look into this to make sure we get this corrected. Please s
Need Account Entitlement Reset for Peacock Error PPG_0017
Hello, I am currently trying to activate my Xfinity-provided Peacock Premium reward, but I am completely blocked by error code PPG_0017 and stuck in an activation loop.I moved about 3 years ago and transferred/re-opened my Xfinity service. It appears my Peacock identity is still linked to my old, in
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Concern moved here to the E-mail help section.
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
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Trying to redeem diamond member rewards since yesterday around 11am. Keep getting error "A rendering error occurred: Cannot read properties of null (reading 'fields')." We have tried everything. Mobile app (cleared cache and data, logged in and out,
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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@user_3v0na6, We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Matthew P. and their leadership. We always want you to have the best experience pos
Super helpful!
Thanks to Matthew P. at the Factoria Xfinity store in Washington. He helped clarify what equipment I was needing and swapping me out to the right cable box. He also highlighted some other services that could work out nicely for us. Informative and helpful - really appreciated it!
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We completely understand why an unexpected installation charge of around $100 would be concerning, especially when you don’t believe the charge should apply. We appreciate you bringing this to our attention, and our team would be happy to take
Unexplained Installation Fee
Hello, I had an unexplained $100 for installation. The only time a tech came to my apartment was because I moved apartment and your router wasn't working on the wiring. It was not an issue on my side.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
change my order to home delivery
for in-store pickup, but that’s not how I wanted it. I wanted it delivered to my home.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need advice on an Xfinity account hold/payment block — what’s the best next step?
Hi, I’m looking for advice from anyone who has dealt with an Xfinity account hold or payment block. My payment attempts appear to have triggered a security/payment restriction, and I’m still not sure whether the block has actually been removed. I was told a review had been submitted, but the account
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Xfinity is a terrible company in my opinion
Xfinity does not act with integrity or respect their customers, in my opinion.
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Customer Service
2quties Hello! Thank you for reaching out to us here on our Community Forum. Since you are finding success by going into Incognito Mode, we suggest rebooting your modem by pulling the power cable out of it for 20-seconds and then plugging it back in.
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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Yes I still have not received remote my order number is [Edit: Personal Information]
Order not shipping
Got order numbers 2x for replacement remote. Supposed to ship overnight- still not here
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@user_4go42o Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Trying to cancel my internet service
Allegedly making a public post will allow direct messaging to make this happen.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Trying to cancel my internet service
Allegedly making a public post will allow direct messaging to make this happen.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please cancel my account immediately.
I’d like to cancel my Xfinity service. I signed up online, but Xfinity offers no way to cancel online, only by phone, a scheduled callback or a store visit. California’s Automatic Renewal Law (Bus. & Prof. Code § 17602, as amended by AB 2863, effective July 1, 2025) requires businesses to let consum
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Thanks for the forum link. Sounds like a ton of other people are stuck in the same loop with no resolution. Super frustrating! Google tells me it is a coding issue that needs fixing.
Issues with the Xfinity Membership Benefits page
Hello there, There seems to be an issue with accessing the Xfinity Membership Benefits page. I have tried on the app, phone, website and via an incognito page. On the app I am able to navigate towards the Membership Benefits page but when I select an offer I received a headline asking me to create a
Question
@user_y2x8rm - In case you don't see it right away, we've messaged you directly/privately once again to follow up on yesterday's outside work. We're also offering to review your current plan and pricing since it's a bit outdated. Message us back ther
XfinitySara
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Damaged utility lines outside.
Following severe storms in August, utility poles were knocked down in my area. Following repairs the service line to my house was reconnected but the utility line is still sagging across my front lawn and was not reconnected to the new poles that were installed. The line is sagging low enough to obs
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