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I'm sorry to read of the trouble you were having with the Olympics. I know we are a few days beyond the programming, but I know how annoying it can be when you can't watch the programs you want to enjoy. Are you still having trouble with NBC programs
Olympics on NBC
Has there been any resolution? I have been experiencing this with Olympics coverage. Only NBC. Freezing picture and dropping audio. Xfinity chat bot just spins and spins with no reply. Useless.
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Xfinity is apparently blocking some legitimate e-mail from being sent to my Xfinity account.
I'm a former Trustee for my local school board. In recent times, any e-mail sent to me from my local school's domain, bellevilleschools.org, is being blocked by Xfinity's servers. I do not have any filters in place and this block is happening at the top level of Xfinity's e-mail system and not by me
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I'll check what I can for the coax cables, but there is at least one cable run through the attic of my house (originally flat ceilings and was updated to vaulted/cathedral ceilings prior to when I purchased it) so I can't access that area to look for
Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.
Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for
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Billing issues
I was under contract for two years and was told my bill would not change. Then ten months later it went up significantly. I called immediately and I have email confirmation of the supposed changes to my plan to lower my bill- that was on December 26,2025. After 6 phones calls and being told that my
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Billing
I feel totally taken advantage by xfinity my rates have been raised I tried contacting someone to inquire,my services have not changed! I was disconnected twice, I'm a senior citizen on a tight budget I paid $380.00 now they charged me $402.00 for s
formal complaint
There probably won't be an answer here, but I would like to file a formal complaint. I continue to pay for service that has continual outages, and Xfinity claims there is no outage, but even today there is a Xfinity technician on the street, I took a photo of the truck outside my window. The tech sa
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Olympics on NBC
Has there been any resolution? I have been experiencing this with Olympics coverage. Only NBC. Freezing picture and dropping audio. Xfinity chat bot just spins and spins with no reply. Useless.
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Channels and Programming
Njpatg Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your cable line. I can definitely see how that would be a concern. I'd be happy to help you get a work order created. To begin, can you please send a Direct
The cable wires from my house are broken and hanging in my driveway
During this past storm the wires on my house for my internet service were broken , landing on my driveway, I’ve been trying to get this repaired for three days but no one is showing up
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roger, thank you. See below. C:\Users\matth>tracert -4 8.8.8.8 Tracing route to dns.google [8.8.8.8]over a maximum of 30 hops: 1 * 1 ms * 10.0.0.1 2 10 ms &
Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
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MacLady, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to dire
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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@user_nqn6ax Thank you for making us aware that you're being charged for this indoor camera. I would be more than happy to review your account to see how we can correct this for you today. Please send a direct message by clicking the chat ico
Free indoor camera
In March of 2024 I was offered a Free Indoor Camera which I agreed to because it was free. The information I was provided says that a $2.50 credit will show up on our bill for 24 months. I’m almost at the end of the 24 months and have consistently been charged the $2.50 every month.
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I have hundreds literally of important accounts listed under emails that are @comcast.net WHAT AM I SUPPOSED TO DO WITH THAT SITUATION? This is terrible.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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Sorry I didn't respond quicker. It seemed that the issues were from the router to the street. The gateway and wifi extender pod are working perfectly. As of a few days ago it appears speed issues have been corrected by Xfinity. I do random speed chec
Speed is down again...
Xfinity isn't keeping its speed guarantee in Delaware. I'm suppose to receive 300Mbps and I'm barely reaching 200Mbps. I restarted all my devices and modem, yet I see no change.
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All the status page says is: "Scheduled Maintenance Planned maintenance in your area is scheduled to start on 02/27/2026...ongoing 01:00 AM (Pacific). You may experience interruptions to all of your Xfinity services during this time. We apologize fo
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interrupt
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The upstream power is too high. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. In an effort to try to obtain better connectivity / more wiggle room, check
Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.
Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for
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Hello, @user_gjoe1! Thank you for reaching out with this concern. That is definitely something we'd like to address as quickly as possible for you! To confirm, did you previously report the line and request a tech visit through our Xfinity Assistant?
Acknowledgement of down wire report
Almost impossible to contact an xfinity human. Reported a downed wire and NO Service. No show by xfinity on Wed2-4. Still not sure if they are coming to address the wire issue that is likely the cause of no service.
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Free indoor camera
In March of 2024 I was offered a Free Indoor Camera which I agreed to because it was free. The information I was provided says that a $2.50 credit will show up on our bill for 24 months. I’m almost at the end of the 24 months and have consistently been charged the $2.50 every month.
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
The cable wires from my house are broken and hanging in my driveway
During this past storm the wires on my house for my internet service were broken , landing on my driveway, I’ve been trying to get this repaired for three days but no one is showing up
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Hi user_0df549! Thanks for taking the time to visit and connect with us on our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. The $1 movie rental in the Xfinity membership prog
$1 movies
I'm a platinum member. Should I be getting the monthly $1 movies? It doesn't seem to be consistent. The last one I used expired 1/20 and I haven't received an offer in February at all.
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Hi and thanks for any assistance. I hope this helps narrow it down. I did notice that the CMTS during the SYNC timing failures come up as all 00:00 Frequency start Value This field below allows you to modify the frequency
Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.
Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for
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abhay1 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you're having with your Xfinity Mobile services. We'll be happy to investigate this further and see what we can do to help. Please s
XfinityBenjaminM
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Xfinity Poor service
I took Xfinity mobile service under line number 630-XXX-XXXX by shopping new device from Xfinity. But because of the poor network I returned that device with service cancellation on 02-23-2026 which was within the return period. At the time of cancellation of the service one of your agents working i
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