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unable to unlink accounts/having various issues with services
moved recently, and i’m unable to close/remove the old address from my account, yet i keep getting billed for it. i can no longer use the app, swap accounts on the website, nor use the unlink feature. is there any way to fix this?
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Sign-In and Account Management
Good afternoon user_pive5n. I would be more than happy to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located a
I canceled my service last month and just got an email about an overdue bill
Hello, when I called and canceled my comcast service in December i made sure there was no balance due and was all paid up. I do not rent ANY xfinity equipment. For some reason it says I owe $45.97 for this month of January. We stopped using their services last month.
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Hi there, @user_oytfi6 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I know how alarming it is to have a surprise billing statement. Please be assured you reached the right pe
Customer setvice
This is absolutely the worst possible service ever . They had my WiFi bill at 38 dollars and randomly it shot up past100 no warning no nothing. You try to call them and it’s been over an hour on wait and they just ignore you. They are thieves and snakes
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@ArcanicFlame @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
I need a new upgraded gateway & cannot request a new one. I MAY also need my drops inspected for melted/burned diodes in the line, unsure.
I'm here avoiding the Xfinity assistant on general principle, by necessity due to the volume of information, & for the ease of asynchronous resolution. Long live the forums format. As a troubleshooting step I NEED to replace my aging XB3 gateway. I had previously accepted a gateway upgrade sometime
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Customer setvice
This is absolutely the worst possible service ever . They had my WiFi bill at 38 dollars and randomly it shot up past100 no warning no nothing. You try to call them and it’s been over an hour on wait and they just ignore you. They are thieves and snakes
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Customer Service
Lower pedestal
I want to extend my driveway and need the pedestal lowered to ground level. Can someone help with this? Thanks
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I canceled my service last month and just got an email about an overdue bill
Hello, when I called and canceled my comcast service in December i made sure there was no balance due and was all paid up. I do not rent ANY xfinity equipment. For some reason it says I owe $45.97 for this month of January. We stopped using their services last month.
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Caller ID for TV
Trying get caller ID to show on TV. I have already made all the correct changes on my end. I used to have it but stopped working when I started new contract
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Home Phone Features
Hey @user_fjhahy thank you for reaching out. If you are still in need of assistance we can help out here. The recent credit activity may have been the reason for the change in device payment plan limit changes and we can submit that inquiry for you h
Credit Check - 0 Devices Eligible
I have been an Xfinity customer for years, and purchased multiple devices on payment plans. Recently I went to upgrade a device, and Xfinity showed that I had 0 devices available for a payment plan. I have not been given a clear answer as to why. Currently all of the mobile devices on our account ar
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user_8lp6ds Did none of the pairing codes from https://www.xfinity.com/support/remotes work for pairing your XR2 remote to your TV?
Remote not working
I don’t have previous remote to unpair and new XR2 remote won’t pair to my Sylvania tv
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Hello @user_apz4wb, thank you for taking the time to leave a post. Sorry you’re going through this. I can completely understand how frustrating that must be, especially when the replacement gateway never arrived. If you could send our team a di
Gateway
Gateway never arrived. Xfinity now keeps texting me to return our old equipment and is charging us more until we do. I can't return it because the other one never came. Have tried calling so many times and can't get an actual human on the phone to help with this no matter what I say. Suggestions?
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Hi there! Thanks for reaching out, and I am sorry to hear that you were also impacted. Have you been able to get this addressed or resolved? If not we are here to help and are happy to work together.
HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W
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Gateway
Gateway never arrived. Xfinity now keeps texting me to return our old equipment and is charging us more until we do. I can't return it because the other one never came. Have tried calling so many times and can't get an actual human on the phone to help with this no matter what I say. Suggestions?
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Customer Service
Remote not working
I don’t have previous remote to unpair and new XR2 remote won’t pair to my Sylvania tv
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Customer Service
Hi there and welcome to Comcast. Thank you so much for reaching out to us about the message you received about the modem and the extra $15 charge on your bill. You are in the right place and we are happy to assist you today. Please send us a direct c
Getting Charged for non-existent Unreturned Equipment
Hello, I'm reaching out to ask about the billing for my account. We have been with Xfinity for a few years now. About 3-4 months ago, we upgraded our plan and this new plan came with a free modem/router which we have installed. But we started getting a message to return the old modem/router. The thi
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worst service ever
consistent run around different ai or automated junk refusing to send a person and trying to push leasing garbage.
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Customer Service
user_b8oi1g You are most welcome, and we are happy to help get you in the right direction for getting the answers to your questions about the Node replacement and the pedestal. Additionally, we can make any necessary adjustments to your account while
Multiple viewing interruptions
Has anyone out there encountered multiple television interruptions? On a daily basis now, since at least October 2025, throughout the day - on any given television set - I have picture freezing, screen going black, multiple error messages, dropped audio, etc. This goes on all day, every day. I have
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user_3zbayx thank you for using the Xfinity Community Forums page to reach out regarding your pedestal. We can definitely look into what options are available to assist you with this. Can you send over a direct message with your full name and complet
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Lower pedestal
I want to extend my driveway and need the pedestal lowered to ground level. Can someone help with this? Thanks
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