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Review for removal of pedstal
Hello, I would like Xfinity to review the retired pedestal at my property for removal. Who do I contact?
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Customer Service
@XfinitySeth this is going nowhere. Please have a supervisor contact me via my Comcast email address. To net this out for you - you are currently stating I need to have a worse experience watching my desired content to satisfy some agree
Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]
I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To
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Hello user_nz7l3w, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and happy to help. I am happy to tell you, yes, your active ATT number can be ported to your active Xfinity Voice phone line. You can call in
transfer AT&T landline number to an already existing Xfinity home line.
We already have an Xfinity home voice line. We would like to transfer our current AT&T landline number to that existing home voice line. Is this possible?
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Got confirmation I'm getting DOCSIS 3.1 which will not support my plan!
Upgrade to 2gb/2gb Service
Just upgraded to 2gb/2gb service and installed a new XB10 modem. I'm seeing speeds of 1.5gb down and .5gb up. It's slower speeds than I saw with my Arris modem. And I'm paying more for less! If I had to guess I'm not seeing DOCSIS 4.0. I tried the chat bot, but went in circles. Thanks Brad.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No internet
The line is still laying in the yard, we have no internet in the home. We asked for an extender to have internet in the detached garage, still haven’t heard from anyone.
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user_8j2ixo Hello, I am happy to assist you with your gateway concern. If you are renting a modem you would not be charged more for upgrading. If the modem is also included in your plan it would not be more expensive to upgrade to the appropriate mod
Upgrading the gateway for free
If I am on an essential plan, do i have to pay any additional costs for upgrading my gateway for free? And what gateway would i get if i upgrade for free?
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Payment reversal & charge back fee
My bill was paid manually and cleared on October 1st. The system triggered an automatic reversal on October 15th to prevent a double-charge, but I am being mistakenly penalized. Please waive the returned payment fee.
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Billing
@XfinityBradM also still issues with Edge, Chrome, Firefox, etc. browsers and laptop use. In case that needs to be added.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Rewards page not workinv
I have tries multiple different rewards just now and keep getting an error message when I try on the app and the webpage. Help
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Howdy user_cgg467 👋 I know how important it is to see the most accurate information possible when logging into your account, so I appreciate you dropping by for us to help! Since running into this issue, does it happen when logging into your portal
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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Hello @user_ucoiyr, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Cancel home internet
I just make a payments yester why internet was cancels with out my permission let me know tel [Edited: "Personal Information"] you call me in this no
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Hi, @user_jvm5f6! Happy to hear your service is back online! I apologize you were not able to cancel that in the Xfinity app. We can help to cancel the visit. Another option to do that is by texting APPT to 266278. The Xfinity Assistant with text bac
How to cancel appointment at my home address with technician (not needed any more)
Hi, I had connectivity issues yesterday and scheduled a service appointment at my home. However, today the internet is back again and we don't need the service appointment any more. I tried to cancel through the app, but there is only the option to reschedule, not to cancel. I cannot find that optio
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Comcast->Yahoo email?
Xfinity website states go to Yahoo mail to access our Comcast.net email. When attempting to setup the new mailbox on the Yahoo mail app, an error message states "comcast.net mailboxes are not currently supported". So, cannot access comcast.net via comcast/xfinity, and cannot access comcast.net email
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Hey @deconfined! Thank you for getting back to us and I appreciate the update. This can depend on your location and I am glad we got this squared away for you! 💜
Customer-owned equipment enablement, please?
I upgraded to a 2 gig plan (part of a bulk account with my complex), but I'm being forced to upgrade to a different model gateway. Unfortunately, the only gateway that will actually work for my needs (bridge mode-capable, 2+ multi-gig ports) is the XB10 that I strongly suspect they won't give me. I
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This is during the day. power levels are higher than a few weeks ago. Power levels for down channels was in the -2 to +5 range plus there was no uncorrectable code word errors like there is now in the day and worst at night. during the day plan speed
Xfinity Support
"Hello. My gateway is registering a severe downstream signal overflow (Power Level at +22 dBmV and SNR collapsed to 27 dB), but my upstream is normal at 41 dBmV. This is a local network/plant infrastructure issue affecting the neighborhood tap, not my house. Please do not schedule an in-home technic
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Hello user_d29uic thank you so much for reaching out here via our Xfinity Forums and bringing this issue to our attention. We'd love to collect as much information from you as possible for further review by our leadership teams. Please send a
Driver is gonna kill someone
The driver in truck 49883 is gonna kill somebody they were swerving all over the road and it was foggy and they almost rear ended the car in front of them
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Loyalty discount stopped. Can it be reinstated?
My loyalty discount stopped. Can it be reinstated?
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Billing
Hi, @user_cb720f. Thanks for reaching out about your bill amount. We are glad to look into our promotions with you. We always list if there are any changes to your bill amount and all details that make up the total cost. This link shows how to view y
Wifi increased without permission
My wifi was 49 then went to 70 now you are trying to charge me 117.00. I never gave permission for this continues increase. As well as a random charge every month with no explanation of the charge. I usually have to call to get an explanation, which I shouldn't have to.
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@EG Thanks! @user_x711qs Thank you for joining us here on our sub for assistance with your billing concerns. We're happy to assist in reviewing your account to see what promotions are available. Please send us a Direct Message with your name and co
XfinityLinda
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Why my bill went up almost $100 per month
My bill in August was $222.01 and September it was increased to $312.76, I am wondering why! if this is what my bill is going to be I’m going to change my service to another one that is a more reasonable price!
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