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Bulk account, charged money for installation even though received a defective router
I'm in an apartment complex on a bulk account. I was originally assigned to one unit and picked up my gateway, then was reassigned to a different unit before move-in. I called Xfinity beforehand and was told the original account had been closed and everything transferred. When I moved in and plugged
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Billing
XRE 03062
I get that on and off and on and off and off and on and off and off and on and off and off and on and off. I can get the box to record an upcoming program, but can't view that program live. Yes, i have repeatedly done all the troubleshooting with cables, resets refreshes, even changed cables. The pr
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Channels and Programming
How to file a formal complaint against Assurant Xfinity Mobile Customer Service?
I’m currently locked out of my iPhone and have been for several days now due to negligence, incompetence, poor miscommunication, and very poor customer service from Assurant customer care team specialists. I initially contacted Assurant over a week ago to explain I am locked out of my iPhone, and I
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Customer Service
Thank you for choosing Xfinity and for reaching out to us here for help with your missing channels, vzince! What happens when you change the channel? Is there an error code or message displayed? I wanted wanted to ask if you've performed an system re
I only have one channel
I had the multiviewox hooked up I unhooked it on the cables back into the box and all I get is channel 2 I have tried everything I've unplugged everything and waited a minute
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New drop line
I have requested to have a new service for my home and technician come out on 9/12/26 and mentioned this service requires 2 people to connect the line to the pole in my neighbor's backyard to my home because the previous owners had the cable line cut. He told me to reschedule and make sure we have a
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Customer Service
We did not do too much troubleshooting, so I can't give you a firm answer. We are just happy to you no longer have this issue. I have set a reminder to reach out to you tomorrow.
Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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Why is my service down yet again?
3 times in as many weeks my service have been taken down for a prolonged period of time without explanation or rebate, can someone please answer me why?
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Your Home Network
Sure. Were you able to identify the problem?
Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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I am getting the same exact problem here but I am getting billed a service I had never even started or used I only had Internet not mobile and once I cancelled my Internet they upped a mobile service I had never used or started to $76 a month! lol th
Complaint-Continuing Billing After Cancellation
I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha
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That is great to hear, I do want to follow up with you tomorrow to be positive everything is good to go. Is that ok?
Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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Arris S34 + 2GB plan having to reset modem daily
I've went through the useless Xfinity assistant multiple times to no avail A technician did come out and add a splitter + attenuator to lower the signal as it was too strong for the S34 Prior to the technician visit, as well as after still getting daily errors and warnings of the following variety T
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Your Home Network
Cannot pay bounced payment
Hello, for the last 3 attempts the payment for my internet has bounced back. I’m unsure as to how to pay the outstanding balance since the app says I don’t have anything to charge. This morning I got an email from Xfinity stating I had a payment return fee. What exactly should I do? I’ve tried to ca
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Billing
It appears to be fixed as I'm not getting those notices anymore.
Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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Xfinity Cable Modem with WiFi LAN
When the Xfinity Cable Modem was installed, our secured home WiFi appeared on our computer's available WiFi networks list as secured - which is good. But, another WiFi network labeled as "xfinitywifi" that is unsecured also appeared on our computer's WiFi network list. When we removed the power from
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Your Home Network
Cancelling internet/phone services
I recently switched my internet service and need to close my Xfinity account as soon as possible. I am disabled and speaking on the phone is difficult for me, so if there's a way to do it here I would appreciate help with that. I've looked around a bit and apparently Direct Messaging should help me
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Customer Service
Hello, and thank you for bringing this to our attention. I understand your concern regarding the $30 charge for the STREAMSTORE equipment that you did not use and subsequently returned. I'd be happy to take a closer look at the billing details with y
Bill dispute
Good afternoon. $30 needs to credited from my previous Xfinity internet bill for STREAMSTORE equipment I didn’t use for an entire month. I was told that would be adjusted once it was returned. You will in the Sept bill the service isn’t there but if you check the Aug bill statement, it’s there and i
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Follow up on forum message
Hello, I'm reaching out to get some help. I've been having these issues for several months and can't come to a resolution. I am part of a bulk program with my apartment home. I signed up to upgrade my monthly service from the basic 800mbps to 1200mbps. As of May 2026 I noticed my Internet service si
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Billing
Student offer gift cards never received (Aug 2025 signup)
I signed up for Xfinity Internet in August 2025 under the 2025 student offer (1 Gig at $50/mo with Peacock Premium for 2 years), which included $200 in gift cards. My account has been in good standing on autopay since activation, but the gift-card fulfillment email never arrived (expected Nov-Dec 20
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Customer Service
What boxes and how did they do that? We have two XG1v4 4K boxes and two of the small companion boxes and none of them has an external internet connection.
BIslander
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11 hours ago
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Why boxes are connected to internet
Why did the service tech connect my small boxes to the internet, it was not like that before
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