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Sorry. I left out the important part about needing the comcast line dropped. Edited post.
Tree Removal
I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around, and i need to have the lines dropped so the tree can be taken down by a tree service. I had someone come out and take pics to send to the "construction department" and have y
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XFINITY DOESN'T HONOR PRICING - EVEN IN WRITING FROM AGENTS!
Hello, I am a customer of xfinity for over 20 years. I used your chat services to try to lover my wifi bill. I have the 2 GB plan and have for years. I was trying to get the same deal as new customers get. New customers get 2 gb for $70 a month for a one year deal. In my attempt to get better pricin
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Customer Service
Thank you @XfinityJustinC - I have sent a direct message as advised. Am I right in thinking I can still get the autopay discount since I enrolled my credit card before 26 June 2025 and will keep using the same one with any new agreement going forwar
Existing customer - agreed to new deal but customer rep failed to process it correctly and this still hasn't been done
I am an existing customer on the 1gbps Internet plan and saw that Xfinity has new pricing so wanted to sign up for this. After some back and forth with the online chat, I agreed to a deal for the same plan for $58 per month on a 1 year deal (including $2 discount for autopay with a credit card). The
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SGLB-2 Signature Grade Level Box Lid Replacement
Need replacement lid on the community SGLB-2 Signature Grade Level Box due to lawnmower damage - sliced open 3-4" roles. Have tried three (3) times via Customer Service with no resolution. A tech called and said this request should be sent to construction team. HELP!
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Customer Service
@user_vzkq44 I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around. I had someone come out and take pics to send to the "construction department" and have yet to hear back and i
Tree Removal
I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around, and i need to have the lines dropped so the tree can be taken down by a tree service. I had someone come out and take pics to send to the "construction department" and have y
Question
Sounds terrible, because you have already promised me that very solution at least twice now, and then rescinded the offer shortly thereafter. I expect the exact same thing to happen again. The only thing Xfinity excels at is incompetence. You still d
Canceling my Xfinity service after a decade as a customer
Xfinity is awful, and always has been. But it is now the worst it has ever been. Three months after canceling my service at my prior address, and many hours of calls, they continue to charge me. I’ve been told four times now that the problem is solved and I’d be reimbursed. To date, I have not been
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Cable/powerline down
Cable/Powerline has been down. I’ve called multiple times and sent in a request through the app. I have two ticket numbers, but no one has been out here to put up the cable/power line yet it rains a lot and my dog is outside a lot. I am not sure who else around me has Xfinity but I don’t want my dog
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Getting Started
Moved to Customer Service as this is not Guidelines related.
Damaged Pedestal Box Cover
Good afternoon, I have a damaged pedestal box cover that was damaged during the construction of my home and it was never replaced. How can I report the issue and get this replaced?
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Damaged Pedestal Box Cover
Good afternoon, I have a damaged pedestal box cover that was damaged during the construction of my home and it was never replaced. How can I report the issue and get this replaced?
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Customer Service
I was hacked today 7/8/25 sending out requests for 200 to be sent to an outlook account for all my contacts
Email Hacked
Somehow my email was hacked on April 22, 2025. They were able to access my contact folder of several hundred people’s emails. I had a friend in cyber security look into this but I need Xfinity to look into the breach. There may be others who were hacked or even worse, Xfinity as a company has a brea
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My email was hacked and using an outlook address comcast-xfinity is my platform
Email Hacked
Somehow my email was hacked on April 22, 2025. They were able to access my contact folder of several hundred people’s emails. I had a friend in cyber security look into this but I need Xfinity to look into the breach. There may be others who were hacked or even worse, Xfinity as a company has a brea
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Xfinity customer service is awful
I have been trying to get help from a person for an unbelievably long time. I have been sent in circles by these AI chatbots that avoid getting me where I need. I need to speak to a PERSON now. My internet speed via ethernet directly from my modem to my computer is half the speed that my plan should
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Customer Service
Never Received an update on my wifi booster/extender
I was told that I was eligible to receive a free wifi booster as the wifi in my home is spotty in some areas. The lady told me that after 2 weeks, they would let me know when I was going to get it. I never received any call and the customer service helpline, to say the least, is very unhelpful. Who
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Customer Service
Closed
Customer service
I have been dealing with them for 3 months now trying to get the incentives I was promised. I just sent my last bill from other carrier for a third time today to hopefully receive them. Not one person is knowledgeable enough to help. My last review they said direct message us and we can help you. I
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Customer Service
Tree Removal
I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around, and i need to have the lines dropped so the tree can be taken down by a tree service. I had someone come out and take pics to send to the "construction department" and have y
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Customer Service
No. I received a code, but when tried redeem at Fandango it said code has expired be activated.
Jurassic World Reward
How/where do I activate my Fandango reward code for Jurrasic World tickets?
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Cancellation of home security requests
Hi, I have contacted by several methods (in person, phone and email) to have the home security removed from my account since the person who came to install suggested it might not be right for my particular home (drilling large holes in different spots, window sensors in places that might malfunction
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Billing
The issue turned out to be my computer's ethernet port. When I purchased a USB-C to Ethernet adapter the issue was resolved.Diagnostic steps (do them in order without skipping any steps):- Test wireless first - Bring your laptop as close to th
user_bhjzvi
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upload speeds 2 Mbps for 1 Gb plan
Why are my upload speeds capped at 2 Mbps when I've signed up for the 1 Gb plan? I've tried contacting customer support many times. The automated AI keeps saying that my modem needs to be reset which I've done at least 5 times now. When I unplugged my modem and called, the AI put me on hold (for alm
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