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Thank you for posting on our community forums, jmxfinityuser. We'd be happy to help with your equipment concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. &nbs
Balance after canceling service
Hello, I canceled my internet service a couple of months ago and just recenlty received a new account statement with a balance of $150 USD regarding old equiptment. I reached out to support and I was told that there was no equiptment under my account since I have been using a motorola modem since th
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Balance after canceling service
Hello, I canceled my internet service a couple of months ago and just recenlty received a new account statement with a balance of $150 USD regarding old equiptment. I reached out to support and I was told that there was no equiptment under my account since I have been using a motorola modem since th
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Billing
Cant make calls or text. Under sim card says unknown number
Issues making calls and text. Recently switch to Xfinity mobile and right away had issues. Support chat has tried troubleshooting this with multiple time but couldn't fix it. They advised me to go in person to a store to help troubleshoot more. I went in person and for 2 hours they troubleshoot it a
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Devices
We are happy to assist with submitting a ticket to cancel your order @user_3fukx2. To get started, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messag
Phone order cancellation
I ordered a phone online and it has not shipped yet. I need to cancel the order because based on the shipping method no one will be available to sign for it. Per your faq's, it can be cancelled prior to shipment but it doesn't say how.
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Hello has this gotten resolved? Support chat has tried troubleshooting this with multiple time but couldn't fix it. They advised me to go in person to a store to help troubleshoot more. I went in person and for 2 hours they troubleshoot
Xfinity Mobile eSIM Activation Issue – Calls Not Working / “Unknown Number”
Hello, I’m trying to activate the free Xfinity Mobile line included with my Xfinity Internet promotion, but the line appears only partially activated. Device: Samsung Galaxy S21+ SIM Type: eSIM Current issue: The eSIM downloaded successfully. The phone shows signal. Some texts were received during a
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yeah, so still no information on how to actually cancel. you just quoted me the policy that I quoted to you.
Phone order cancellation
I ordered a phone online and it has not shipped yet. I need to cancel the order because based on the shipping method no one will be available to sign for it. Per your faq's, it can be cancelled prior to shipment but it doesn't say how.
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Good afternoon @user_3fukx2, and thank you for reaching out on our Community Forums regarding your Xfinity Mobile order cancellation concerns. We appreciate the opportunity to help. Please be aware that you have approximately 30 minutes after p
Phone order cancellation
I ordered a phone online and it has not shipped yet. I need to cancel the order because based on the shipping method no one will be available to sign for it. Per your faq's, it can be cancelled prior to shipment but it doesn't say how.
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Thanks for sharing those details, user_g4jaym. I see @EG asked for the power levels and SNR values. Are you able to share those results with us? Thanks for your support, @EG!
Intermittent Upstream Connection Drops / Critical SYNC Failures & High Uncorrected Blocks on Motorola MB7420
Subject: Intermittent Upstream Connection Drops / Critical SYNC Failures & High Uncorrected Blocks on Motorola MB7420 Hello, Xfinity technical support I am experiencing severe, intermittent network freezes and connection drops where my entire upstream internet traffic completely stalls and chokes. I
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@user_8skedk How do I switch to Yahoo email? [Title Edited: "Personal Information - Email Address"] Easy answer, you wait until you're invited to migrate. You would need to sign in to webmail to check for the invitation. https://connect.xfi
How to Switch to Yahoo [Edited]
How do I switch to Yahoo email? [Title Edited: "Personal Information - Email Address"]
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Thanks for posting on our community forums, octupus_spit. We're sorry to hear you'd like to cancel the account. Is there a particular reason for it? Or anything we can do to turn this around?
Cancelling Xfinity Internet Services Online
I need to cancel my service but you guys make It VERY HARD. I am hard of hearing and need to cancel online or via chat.
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Phone order cancellation
I ordered a phone online and it has not shipped yet. I need to cancel the order because based on the shipping method no one will be available to sign for it. Per your faq's, it can be cancelled prior to shipment but it doesn't say how.
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Customer Service
Cancelling Xfinity Internet Services Online
I need to cancel my service but you guys make It VERY HARD. I am hard of hearing and need to cancel online or via chat.
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Customer Service
Okay message was sent
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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Greetings, @user_wswfgc! We want those apps working for you too and are the right place for further assistance. I need some more information to best help. What type of Xfinity box are you using such as a wireless TV box or Xfinity Xumo box? This link
Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.
Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.
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Service speed availability
My service is currently 1g down/35m up. In the app, I now see plans which are 1g symmetric up/down. Does that mean it is available in my neighborhood, or just a tease? How can I find out for sure?
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Your Home Network
@user_steele Oh, no! Sorry to hear about the weather. The tech fee would be $100. I'd be happy to take a look at the area to see if any tickets are currently open in the area. Please send me a Direct Message with your name and address. 1.&ems
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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@user_axpij6 Thank you for visiting Xfinity Forums for help with this. Is your current service being affected? Do you know if the new box was the result of a relocation request?
Unused Comcast utility box
There is an unused (disconnected) Comcast utility box in my front yard. They put a new replacement in nearby. Who can I talk to to have the old one removed?
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I live in northwest Indiana and our area just got hit hard by a storm so it may be awhile until our electric provider could make it out. I can try to see but if not when could you guys send a tech out and what’s that fee?
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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user_to4hka My team can look into your account/billing concerns today as we will need to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the&nb
XfinityShawn
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I would like to submit a complaint and not have to deal with the Xfinity assistant/agents
I am very frustrated with my experience with Xfinity and I would like to submit a complaint to someone who is able to assist me with these issues. I have dealt with customer service agents since I started with Xfinity and have been lied to or jerked around. I have spent way too much time chatting an
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