Xfinity Community Forum

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Hi, we talked with an employee over the phone and we are now getting a new gateway sent here. If the problems still persist afterward, I will reach back out here through direct messages. Thank you for the reply

user_2ea267

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20 hours ago

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Internet very slow, xfinity app speed tests often say “you are getting 0% of your plan speed.” Sometimes it’s 100%+… it fluctuates randomly

For the past week, using the internet and gaming online have been very difficult because of choppy gameplay, disconnects, websites not loading (I’m having to type this message from mobile data because I can’t load the website off Wi-Fi). I first noticed this while playing Xbox, that my NAT type is b

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Hi, @etak28 and thread. Just dropping by to let you know our engineers are continuing to work on this. As of 11/20 this is still ongoing. We will continue to watch the progress and stay in touch here. We appreciate everyone's patience while we get th

XfinityRay

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20 hours ago

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How do I activate Peacock with the 1 gig internet bundle?

I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is

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Thank you very much for reaching out to our team here. I will be happy to look into any issue with your service from our end. Can you send me a direct message with the full name and complete address for your service? To send a direct message [privat

XfinityJohnG

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21 hours ago

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Internet very slow, xfinity app speed tests often say “you are getting 0% of your plan speed.” Sometimes it’s 100%+… it fluctuates randomly

For the past week, using the internet and gaming online have been very difficult because of choppy gameplay, disconnects, websites not loading (I’m having to type this message from mobile data because I can’t load the website off Wi-Fi). I first noticed this while playing Xbox, that my NAT type is b

Question

Hi there, @user_786q9o! Thanks for taking the time out of your day to reach out about the admin tool. This link shows how to turn that option on in the Xfinity app, https://www.xfinity.com/support/articles/admin-tool-access. Once the option is enable

XfinityRay

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21 hours ago

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No access to gateway

Could access my gateway via 10.0.0.1. Now I get a message that I must access through the Xfinity app. The app does not show my gateway. I tried to add it (scan the QR code) but still nothing. Can you change something so I can access directly or via the app please? Thank you

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No access to gateway

Could access my gateway via 10.0.0.1. Now I get a message that I must access through the Xfinity app. The app does not show my gateway. I tried to add it (scan the QR code) but still nothing. Can you change something so I can access directly or via the app please? Thank you

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Customer Service

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Atuck204 Are you currently seeing any service interruptions or planned maintenance scheduled in your area from our Xfinity app? Also, Is this happening to all online games or a certain one you play?

XfinityShawn

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21 hours ago

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Unable to play online games with Xfinity internet

I recently moved to a new residence & was forced to switch to Xfinity since they have a monopoly on this area. I went with their 1GB plan, which is one of their fastest, and with only a few devices I’m unable to play any online games due to lag that is so bad that it makes the game.. well, unplayabl

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computermusic That is good to hear! Let us know if anything comes up.

XfinityShawn

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21 hours ago

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No closed captions

No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning

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Cancel mobile phone service with Xfinity?

Good Day. How do I cancel my mobile phone service with Xfinity?

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Plan

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Setting up new XFinity WiFi router

looking for help in setting up the new router that xfinity sent to my home. The funny thing is the device is showing white lite and using my xfinity app it is saying connection issue, set up a technician. Without internet the app wont work and I could not schedule an appointment. Then I called throu

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Customer Service

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@user_lu2w8w It is valid. Please see the posts above from @Again with the articles about the transition.

XfinityLinda

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22 hours ago

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email support

I have had a Comcast email account ([Edited: "Personal Information"]) for many years. I received several emails about the upcoming rollover to Yahoo support for Comcast email accounts, but when I followed the instructions there it simply logged me onto my Xfinity account where I could find no inform

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OK - so far, so good.

computermusic

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22 hours ago

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No closed captions

No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning

Question

Xfinity comcast.net email transition to Yahoo email.

Hello, I just became aware recently my comcast.net email will be moved to Yahoo. I have six (6) comcast.net emails. Which of the six (6) email addresses will receive the notifications? Thanks

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Email

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Possible Xfinity Scam

I've been getting phone calls from someone claiming to be from Xfinity they said I have a security issue with my internet modem. The said foreign Ips are logging into my modem. He didn't even know I'm not using an Xfinity modem. He said he was going to disconnect my modem and wanted me to log into m

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Your Home Network

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user_0kkgpw Thanks for checking, and letting us know. We can open a case with the Xfinity Mobile Team for you to see what options may be available for you at this point. Please send us a direct message. To send a "Direct Message" m

XfinityMartyR

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22 hours ago

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USPS lost phone during upgrade

I upgraded my phone back in October and sent the old one back to Assurant with the prepaid label. It got to Texas, bounced around a couple days and it’s been missing since 10/21. I submitted a missing mail request but haven’t gotten any feedback yet. Not sure what the next steps are. The credit was

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Went to the devices section and it shows it as shipped but nothing under review yet.

user_0kkgpw

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22 hours ago

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USPS lost phone during upgrade

I upgraded my phone back in October and sent the old one back to Assurant with the prepaid label. It got to Texas, bounced around a couple days and it’s been missing since 10/21. I submitted a missing mail request but haven’t gotten any feedback yet. Not sure what the next steps are. The credit was

Question

Thanks for meeting us here in our community about your experience with the Xfinity Mobile Trade-In Promotion, @user_0ophh5. I'm sorry it didn't go as smoothly as it should've. We'd be happy to review the notes and the account to see how we may help.

XfinityLinda

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22 hours ago

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Trade in help

I too have now been a victim of the blank shipping label, and now Xfinity is not wanting to honor the $1100 promotional trade in credit when trading in my iPhone 14 ProMax for the preorder of the iphone 17 pro. I've had to call 16 times with this trade in. I've rewrote this 3 times because when plac

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Hey @user_nvwwzx. Thanks for visiting our official Xfinity Forums Community support page. Please know that it is against our forums rules and guidelines to send an unsolicited Direct Message without being asked by an employee on your post. We recomme

XfinityDemitrius

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22 hours ago

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How do I go about getting a cable line moved?

Does anybody know how to go about getting an Xfinity aerial moved? I want to plant a tree, and it's in the way. I've tried my local Xfinity store and they were kind of clueless. I saw elsewhere on this community forum that it was possible. Any advice would be appreciated.

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user_a6b9l1 Welcome to our community forum! Thank you for reaching out so we can help you access your Email on the new iPad! Are you using our webpage to sign into Email or are you using a third party mail app?

XfinityEmilyB

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23 hours ago

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Password recovery

Cannot access email, since adding a new ipad

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user_0kkgpw Thank you for reaching out, and sharing your experience! If you haven't already, you may want to double-check your account for the status of your trade-in device just in case the tracking information from USPS has not been updated co

XfinityMartyR

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23 hours ago

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USPS lost phone during upgrade

I upgraded my phone back in October and sent the old one back to Assurant with the prepaid label. It got to Texas, bounced around a couple days and it’s been missing since 10/21. I submitted a missing mail request but haven’t gotten any feedback yet. Not sure what the next steps are. The credit was

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@Tj29 We appreciate you making a public post. Doing so on this platform prevents any random DMs from getting lost or not delivered to our team quickly. We'd be happy to assist with your cancellation request. Please send us a direct message with your

XfinityMatthew

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23 hours ago

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Cancel Services

I need to cancel my Xfinity Services. Apparently I must create a public post before I can Direct Message an Xfinity representative?

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