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@Again​ No, you tricked me into signing up, thinking I was signing into my email account. I want to delete this account.

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Delete Forum Membership

I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.

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Xfinity Streaming App Drops Sound on Fire Stick - May 2026

Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t

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@user_92876r, thanks for taking time out of your day to post on our Xfinity Community Forums page. You’ve reached our Specialized Corporate Digital Care Team, I'd love to do everything I can to help with the problem you are having. Please send

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Mobile Billing Issue

I need a corporate phone number to get a hold of whoever is over Xfinity mobile. I was owed $280 because I was charged for two lines when I had one. I was told at first that it would be refunded. They refunded me $90 and I have not seen the rest. I called back then I was told it was going to be cred

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Xfinity Stream App on LG TV

Trying to download Xfinity Stream app on new LG tv. It finds the beta version only. I know the beta version no longer exists. The tv is a 2025. How do I get the tv to find the current stream app ?

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I want to pay my bill

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pay bill

I want to pay my bill. I can't access my bill. I can't access pay my bill.

Question

Mobile Billing Issue

I need a corporate phone number to get a hold of whoever is over Xfinity mobile. I was owed $280 because I was charged for two lines when I had one. I was told at first that it would be refunded. They refunded me $90 and I have not seen the rest. I called back then I was told it was going to be cred

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Billing Issue

I have a serious problem. I’ve been a loyal customer for 30 years. My phone was cut off to find out my bill was 1800 plus dollars , I had to pay 800 before anyone would talk to me I paid the $800 and was able to talk to someone to find out that somehow my service was switched to megabytes and not un

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Ok, we will follow up later in the evening to check on things.

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xfinity premium - peacock premium

Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I

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Hello, LyonG. Thank you for joining us here on the Xfinity Forums—we’re so glad you’re here! I understand how important it is to know exactly what channels are available to you, and I’m happy to help point you in the right dir

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TV Premium Plan

I would like to switch to this plan but first i need to know which channels are included. I've searched your website but the information isn't clearly presented. Thank you.

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I haven’t either. Exactly! We did everything correct and on time.

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Xfinity nascar ticket redemption

Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?

Question

@user_7fwroj​ I haven't received the promised email yet. I wonder why its hard to get us a code especially since our accounts say its claimed. Its not like we missed it or they ran out.

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Xfinity nascar ticket redemption

Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?

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This is a comment on my own post because I wanted to make it clear that I am evaluating staying with Xfinity home or pursuing another security option. Thanks

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Help with security system

I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.

Question

Thus far yes. I am away from my home,so it will take a few hours before I can double check the logins for all the devices. Barring anything weird it should be settled.

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xfinity premium - peacock premium

Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I

Question

user_6bm5yc OK, I am glad that worked. Is everything working up to par?  

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xfinity premium - peacock premium

Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I

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Movies Not Showing Trailer Options

Using cable box. Why are way more movies now on Xfinity not showing trailer options?

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@user_fvo8tp I’m really sorry to hear about your experience trying to cancel your service. That’s certainly not the experience we want for you. We’d like to help make this right and ensure your request is completed as quickly as pos

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cancel

I have requested cancellation several times, speaking to a sales rep who said they would take care of the situation and misled me into thinking they would assist with the cancellation. After speaking to them for over an hour, they refused to cancel and said I should call. I am going to file a class

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