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Why am I seeing many times that I have placed a call to 200-100-0001 from my landline when I have never done this, nor do I have any call forwarding
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Home Phone Features
Cancellation
I would like to cancel my Triple Play account and move to an Internet only account.
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Customer Service
Hello @user_uvfzww and thanks for posting your concern here on our Xfinity Community forums! As has been pointed out by @Eg-Zach-ly below, you do have the ability to swap out the modem to an XB8 model which does support bridge mode. Havin
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Help getting emails. [Edited]
Not receiving emails [Title Edited: "Personal Information"]
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Bottom line: If they don't reach an agreement before fall, I'm bailing and I've been with comcast for over 40 years. No way am I going into next season without Red zine and NFL Network, same with many people I know.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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I've been with Xfinity/Comcast for over 40 years and I'm sure ESPN is getting greedy so this is not all on Xfinity but the bottom line is if we don't get NFL Network and Red Zone back by fall, myself and many people I know are switching to a provider
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Hello @user_z40h1e and happy Sunday to you, can you share with me the issue you are having that's preventing you from signing in to your account?
Signing Into My Comcast Account [Edited]
I'm wanting to sign in to my comcast account. [Title Edited: "Personal Information - Email Address"]
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@user_4ei6mh Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand wanting to be able to activate that free Peacock subscription. My family has been re-watching Yellowstone recently, such a goo
Activate peacock
Help me activate my free peacock It won't go through I was already sign to peacock for free but I never subscribed anything I'm an xfinity customer and would like to enjoy everything I'm paying for
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Hello @user_gahq3r If you are having issues receiving emails from specific senders or multiple sender you will want to open a ticket with our Customer Security Assurance team at https://spa.xfinity.com/help under the "postmaster" option. They can the
Missing emails
I am not receiving all of my emails in my comcast.net account. I get some. They are usually late. For instance, event at 6pm cancelled. I receive the email the next day. Other emails from this same sender never make it to my inbox. I am using Mail for iphone and the xfinity website. I also check my
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Activate peacock
Help me activate my free peacock It won't go through I was already sign to peacock for free but I never subscribed anything I'm an xfinity customer and would like to enjoy everything I'm paying for
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Customer Service
I did this and spent 1.5 hours in a chat with still no resolution. Finally though, I was contacted by a real person in the United States via phone and email. The situation is still not fixed however, and I am awaiting my "ticket" to be finaliz
suspend mobile for deployment
I have spent 4 hours and almost a month trying to get our home internet to stay the same and my husband's ipad mobile service suspended because he is deployed. It still is not fixed! May 9 -My husband arranged for the mobile service to be suspended as he left the country for his 10 month military de
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Appreciate you looping our team in on this to help. We are based out of our corporate headquarters and would be able to dig in on what is happening on this trade in. Could you please send our team a direct message with your full name and full address
Terrible Trade in and Transfer Experience - Please Respond Immediately
I would really like for someone from corporate to reach out to me to resolve this issue we are having with the Castle Rock, Colorado location. I have just had the worst Xfinity experience I’ve ever had. We have had to go to xfinity 3 times in the past week, and have spent over 6 hours at the store,
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Terrible Trade in and Transfer Experience - Please Respond Immediately
I would really like for someone from corporate to reach out to me to resolve this issue we are having with the Castle Rock, Colorado location. I have just had the worst Xfinity experience I’ve ever had. We have had to go to xfinity 3 times in the past week, and have spent over 6 hours at the store,
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Customer Service
Hey @user_m5977 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Please take a look at How to sign in to your Xfinity Email account for steps to
Signing Into Xfinity Email [Edited]
How can I sign in to my Xfinity email on my iPad? [Title Edited: "Personal Information"]
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I need to to open a network engineering ticket
I am a subscriber and a member of Xfinity Mobile cell phone service. In the past two months in my area, [Edited: "Personal Information"], our cell phone signal and data coverage has been horrible. Several times during the day in my apartment, my cell phone signal completely cuts out. The only way th
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Network
user_yc4fn2 Can you please relay this back to us in direct message? We will need to discuss account specific information, our team do that in a direct message thread to protect privacy. To send a Direct message:Click "Sign In" if necessary&bu
Billing
My bill used to be $250.72 which I thought was too high and I watch hardly any channels but I have to be at the 125 due to the 50 not having 1 of my channels on the 50. Now my Bill is $315.14. WHY Tried the live chat line only for the live agent to hang up on me. Lower my Bill or I will have to look
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Refer to this support article to confirm that your device meets the unlock requirements; https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Xfinity not letting me port my phone out
THIS COMPANY IS THE WORST AND CUSTOMER SERVICE THEY HAVE NONE. THEY ARE REFUSING TO GIVE MY SONS PIN TO TRANSFER SERVICE FOR A BILL I WOULD HAVE PAID BUT NOW NO I AM TIRED OF GETTING THE RUN AROUND WASTING MY GAS A DAY OF TIME FOR THE IDIOTS TO SAY THEY ARE BLOCKING IT FOR A BILL WHICH IS ILLEGAL. I
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@user_0gklsc Thank you for sharing those details. I can understand how concerning it is to see this continue happening, especially after it was previously addressed. Since the phone works when connected directly to the modem but not through the wall
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3rd time this year land line has stopped working after a power outage
An Xfinity tech came to the house a few months ago and did something to get the landline working again. But 6 days ago we had a power outage and the landline no longer works now. It WILL work if I plug directly into the modem, but any phones plugged into the wall jack won't work. This is the 3rd tim
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