Xfinity Community Forum

Check eligibility of used cable modem

Is there a way to verify whether a previously-used cable modem is eligible to connect to Xfinity? I understand that in some cases, the modem might already be associated with another customer, making it more difficult to re-use. I can provide the HFC MAC address of the modem in question.

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Your Home Network

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Account locked from adding checking account

I was promised $50 for 1gb speeds and I'm stuck paying $60+ because my account is locked from being able to add a checking account for autopay. I messed up adding the account the first time and now its locked for 6 months? Just let me fix it and be on my way! Yes I've tried all the tricks and work a

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Billing

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Great, then you have access to the account online and to print out a label. Are you able to try printing it in incognito? Us here on the forum can only guide customers on printing it out from their account, or directing them to a local UPS Store to s

XfinityBenny

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12 hours ago

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Online option - UPS label - does not work

I want to get a UPS label to return unused equipment. The website does not work. It says it’s not available now. I’ve called and spoken to a representative. That was also not able to help me. Driving to the Xfinity store is an hour away and I am only 10 minutes from the UPS drip off location. How ca

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Unbelievable, very bad service

Outage said fixed at 2pm but still no service at 3:30. Nobody to answer the phone. Very disruptive to work. Need refund. 2nd time in a month

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Customer Service

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@user_x36xu1 I'm sorry to hear you've had a difficult time trying to get a hold of someone. Here's a link that provides all of the different options we have available so our customers can contact customer support https://www.xfinity.com/support/conta

XfinityRaul

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12 hours ago

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Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support

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user_rbol1z That’s a good question. At this time the DVR system doesn’t show which specific user profile scheduled a recording. The recordings and scheduled recordings are tied to the main account rather than an individual user, so there

XfinityAirelle

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12 hours ago

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DVR

Is it possible to determine what user set a DVR recording ?

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Hey there, @user_nyq6t9! I'd be happy to check on that status for you :) Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top righ

XfinitySara

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12 hours ago

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Replacement Equipment Not Sent

The technician on Monday told me that I needed to request replacement equipment as I was sent defective that doesn’t power on. I chatted with an agent on Tuesday who submitted a ticket for me to receive new equipment. Wednesday the support agent told the equipment would be overnighted to me and I’d

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Not completely. Only TV. I still have phone and wifi services through xfinity.

user_dw3j6

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12 hours ago

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Online option - UPS label - does not work

I want to get a UPS label to return unused equipment. The website does not work. It says it’s not available now. I’ve called and spoken to a representative. That was also not able to help me. Driving to the Xfinity store is an hour away and I am only 10 minutes from the UPS drip off location. How ca

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Trying to Pay My Bill

I'm trying to pay my bill

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Billing

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Terrible customer service experience

I want start this review by saying that I don’t leave reviews unless absolutely necessary, but this experience I had today was terrible. All of the agents I’ve spoken to up until now have been professional and kind, but I’ve had an Xfinity mobile issue that has really been frustrating me, so I expre

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Customer Service

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Not the only one. Support [Edited: "Language"]. Can’t reach a single live agent unless it’s through the xfinity assistant which doesn’t even work.

user_x36xu1

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12 hours ago

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Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support

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I see. Did you stop your Xfinity service?

XfinityBenny

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13 hours ago

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Online option - UPS label - does not work

I want to get a UPS label to return unused equipment. The website does not work. It says it’s not available now. I’ve called and spoken to a representative. That was also not able to help me. Driving to the Xfinity store is an hour away and I am only 10 minutes from the UPS drip off location. How ca

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Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support

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Customer Service

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RDK 03004. keep getting tighten cable connections, then restart tv error message. We checked the cable connection and restarted two times now and still get this error message. We turned the tv off and back on again, still getting the sam

user_uvjfuy

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13 hours ago

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Keep getting error message to tighten connection

Error message: RDK-03013 please tighten your cable connections

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chat feature is down

I've been trying since 8am to get a response from the xfinity virtual assistant. I will get a response, then ask my question and then get an error saying message can't be delivered. I've tried it on the app too and get the same problem. I've sent a message to Xfinity support too. I need to set up a

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Customer Service

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user_83jnnb, We would be happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here

XfinityAngie

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13 hours ago

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Connection

I spoke with an agent a few days ago about my now service. I’ve been paying for it for 6 days now and have no service due to inactive cable lines. A live agent told me I would need a technician sent to me and then disconnected. Now the ai service isn’t working and I’ve called the number multiple tim

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I have tried both. On both my phone and desktop.

user_dw3j6

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13 hours ago

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Online option - UPS label - does not work

I want to get a UPS label to return unused equipment. The website does not work. It says it’s not available now. I’ve called and spoken to a representative. That was also not able to help me. Driving to the Xfinity store is an hour away and I am only 10 minutes from the UPS drip off location. How ca

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user_z6tiie Hi there! Thanks for using our Forums and for writting us. I am sorry you have not had the best experiance and we are here to make this right! Can you send us a DM with your full name and address to get started. To send a "direct mes

XfinityJorge

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13 hours ago

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Fix my bill

Every month I have to fight over credits due. I was assured last month it was all fixed. [Image Removed: "Personal Information - Chat Transcript"]

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Hi there @user_sw7scf Thank you so much for reaching out on our Xfinity Community Forum about dangling wires near your home. We are happy to assist! To get started, please send us a direct message by following the steps listed below. &nb

XfinityDemetrise

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13 hours ago

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dangling cable wires from utility pole

Several dangling wires are a hazard to pedestrians. Not secured to utility pole or buried in the ground. Location: north property line of [Edited: "Personal Information"]. Requesting that they be properly secured and unused cable removed for safety.

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Replacement Equipment Not Sent

The technician on Monday told me that I needed to request replacement equipment as I was sent defective that doesn’t power on. I chatted with an agent on Tuesday who submitted a ticket for me to receive new equipment. Wednesday the support agent told the equipment would be overnighted to me and I’d

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Customer Service

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