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My agent keeps asking about a CM MAC address. I suspect my ethernet mac address is being plugged into some cable modem mac address field rather than a router mac address field.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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No worries, I can assist with that. Have you already made the payment? If so, I can proceed with getting that request escalated for you. @user_9l1lgy
Payment of balance and collection recall
I am prepared to pay my full balance but need Executive Support Agent to initiate collection referral recall so it does not affect my credit.
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Hi @user_n2ntha,Thanks for joining our community forums! From the transcript you shared it appears that there may have just been a misunderstanding, but we can still have your feedback shared with their leadership. We'll need to review your account t
Complaint about on line chat support
Please see transcript below. Bottom line up front: At no time did I ask this agent to actually change my plan. In fact, several times I made it clear that I did not want to change my plan. But after we ended the chat and I downloaded , I received texts asking me to confirm a new order! Best case is
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I got them to try, including their "backend team" but when I give them the WAN interface MAC address of my customer owned router, there system says "model not found" which I would suspect since it's a custom opnsense gateway. So far no luck.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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Your Home Network
Hi there! Thanks for the post, and we are happy to hear the new equipment is helping. Our team is here to help out if you need any additional assistance.
Streaming App Recordings Are Not Deleting On Any Of These Three Interfaces (Laptop, Roku, and Samsung TV) BUT DVR IS WORKING FINE!!!
Subject line cannot state it any better - "Streaming App Recordings Are Not Deleting On Any Of These Three Interfaces (Laptop, Roku, and Samsung TV) BUT DVR IS WORKING FINE!!! This is now the second time this has happened in the last 9 months.
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Gotcha! After doing some research I do see as of April 2026 our agreement to carry NFL Network and NFL RedZone expired. As a result, this programming is no longer available with Xfinity or Comcast Business, including any related programming on Xfinit
NFL Network
Where is my NFL Network? I pay for it, and will I be getting a credit or rebate on my bill??? Its been 3 months.
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Hello @user_3765l3, thank you for the comment. I can certainly understand your concern after seeing your monthly bill increase from $60.66 to $104.66, especially when your bill has remained consistent for the past year. In many cases, an i
CHAT WITH AN LIVE AGENT
I have tried several times and over several days, but I am always unable to connect to a live agent regarding service plan.
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Has anyone managed to get support to do this? I've been on chat support for quite a while and I don't think the agent knows what to do. Keeps asking about enabling bridge mode and connecting a modem rather than a router directly to the EPON/ONU.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Sequium Asset Solutions Collections reported this account to my credit report on July 21. I would like to have the referral made by Xfinity completely recalled after my payment so it does not show up at all.
Payment of balance and collection recall
I am prepared to pay my full balance but need Executive Support Agent to initiate collection referral recall so it does not affect my credit.
Question
Not at all. The channel is gone. Says i dont get the station anymore.
NFL Network
Where is my NFL Network? I pay for it, and will I be getting a credit or rebate on my bill??? Its been 3 months.
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user_oj53s4 Hi there! Were you able to get access to the rewards or film? We are here happy to work with you to help if not.
Inception Benefit Not Available
I redeemed the free Inception movie benefit and it shows redeemed but it doesn’t show up in Xfinity Stream app.
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Good morning @bebe57 , and thank you for reaching out! 😊 Yes, you can usually make the text in Xfinity Email larger. If you're using Xfinity Email in a web browser, the easiest option is to zoom in on the page: Windows: Hold Ctrl and press + (plus
Change size in email
How do I change the size in email. It's very small. Can I zoom in some how and keep it that way
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user_q203ms Sorry to hear that you're having trouble redeeming the Peacock subscription. Do any subscriptions appear on the page, https://www.xfinity.com/yoursubscriptions?
XfinityThomasD
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peacock help
I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?
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