Xfinity Community Forum

U

I don't even see an option to set bridge mode. The field says Bridge Mode: and there is no toggle. Just installed XB10 Jan 16 2016.

user_c93u9i

commented

11 hours ago

to the conversation:

0

C

XB10 in Bridge Mode with an Asus RT-BE96U Router

Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m

Question

U

Billing

Why do I get charged by Xfinity and again by Comcast?

Question

•

Billing

10

1

0

@jimt601 @XfinityPeterH @XfinityMatthew Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit fo

EG

commented

11 hours ago

to the conversation:

0

router has been losing internet conection

My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.

Question

@user_b1grcv I can help! Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click the "Direct Me

XfinityKei

commented

11 hours ago

to the conversation:

0

U

Issues With Tech Appointment

I am having significant issues with a tech appointment and making no progress after sitting on hold on the phone, chatting online with representatives, and wasting an incredible amount of time. On Wednesday, a tree service company knocked down my Xfinity lines. I have now been without internet for 4

Question

user_ykn5kw Thanks for reaching out for help with getting the account cancellation request in for your account. Sorry to hear you will be leaving us, but happy to assist with your request. Can you send us a direct message with your full name, n

XfinityEricB

commented

11 hours ago

to the conversation:

0

U

direct messaging

I need to cancel my service on 01/30/2026

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Issues With Tech Appointment

I am having significant issues with a tech appointment and making no progress after sitting on hold on the phone, chatting online with representatives, and wasting an incredible amount of time. On Wednesday, a tree service company knocked down my Xfinity lines. I have now been without internet for 4

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

direct messaging

I need to cancel my service on 01/30/2026

Question

@XfinityQue The article that I posted here doesn't say anything about a need to split the bands ??

EG

commented

11 hours ago

to the conversation:

0

U

guest network

How do I create a Guest WI-FI Network. The option does not show up in the app nor can I find it by connecting directly to the router/modem

Question

Hey @user_4ho0x4 let's check this out together. May I please ask that you send us a direct message with your full name and service address to get started? Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessa

XfinityEva

commented

11 hours ago

to the conversation:

0

U

Status of maintenance ticket [Edited]

Field tech visited on 01/09/2026, confirmed neighborhood-wide line issue, created maintenance ticket [Edited: Personal Information]. Phone support cannot find this ticket. Requesting status from a moderator.

Question

user_7qxnpx Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

XfinityThomasB

commented

11 hours ago

to the conversation:

0

U

Internet service cut off before move out date

As the title says, I scheduled a transfer of my internet service last week with an official cut of date for my old (current) address to be 1/24/26. But I wake up today to find my service cut off 6 days early. The customer service phone number refuses to connect me with a real person and the automate

Question

U

Internet service cut off before move out date

As the title says, I scheduled a transfer of my internet service last week with an official cut of date for my old (current) address to be 1/24/26. But I wake up today to find my service cut off 6 days early. The customer service phone number refuses to connect me with a real person and the automate

Question

•

Customer Service

5

1

0

U

@user_30ceb6 I am having the exact same issue with my Samsung smart tv.

user_7oorvn

replied

11 hours ago

to the conversation:

0

U

Xfinity stream freezes

My television keeps freezing while using Xfinity stream

Question

U

Customer service

Connection isn't working

Question

•

Devices

4

1

0

JBSC There are a total of 4 emails sent during your migration period, but one of them has to be accepted before time runs out. You get one 30 days before, 21 days before, 15 days after, and finally 27 days after. You need to accept the Yahoo terms an

XfinityEricB

commented

12 hours ago

to the conversation:

0

6

J

Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s

Question

U

The price is out control. I never thought I would get to the point that I can’t afford cable after I retired.

user_dl0mkq

commented

12 hours ago

to the conversation:

0

1

Broadcast Fee increasing from $37.55 to $48.15?

Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an

Question

J

Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s

Question

•

Customer Service

13

1

0

user_3av70s Thanks for reaching out to us today here on Forums. What seems to be the problem you need assistance with today? You have come to the right place to get help with any issue you may have, and we are happy to help!

XfinityEricB

commented

12 hours ago

to the conversation:

0

U

Horrible Services

Horrible customer service. This has been a nightmare. Wow.

Question

user_0et4s3 Can you please elaborate on what you need our help with specifically?

XfinityBenjaminM

commented

12 hours ago

to the conversation:

0

U

I am trying to eliminate the Xfinity banner at start up

Question

user_w8hww4 I am so glad you reached out to let us know about this. I completely understand your concern, but it’s definitely a safety and tripping hazard that we want to address right away. We take these reports very seriously and want to get

XfinityChristy

commented

12 hours ago

to the conversation:

0

U

Outside wire exposed on ground

Orange wire is exposed on ground between pole and house, Concerned it could be cut and become a tripping hazard. How do i report this

Question

U

Horrible Services

Horrible customer service. This has been a nightmare. Wow.

Question

•

Customer Service

7

1

0