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The instructions don't work. In the app, there is no "View WiFi Equipment" on the "WiFi" tab. Guess I'm going to have to buy a third-party cable modem. Comcast/Xfinity is the worst ISP I've ever dealt with. They can't even get IPv6
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Thank you for reaching out to our team. I will be happy to take a look at any issue with the email service from here. Have you also completed the migration over to Yahoo? Can you send me a direct message with the full name and complete address for yo
Outgoing Comcast Email is being marked as spam; Multiple calls to Security Assurance have not helped
My wife and I both have comcast emails. We both are now in a situation where we can receive emails from all sources but cannot successfully send outbound emails outside the comcast domain. The problem started when we were traveling in Australia so there was a thought that it was a location issue but
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Substack TV App
Substack has announced they are adding TV capabilities through Apple TV+, Google and other platforms - what do they need to do to be added to Comcast Xfinity third-party apps list? https://on.substack.com/p/introducing-the-substack-tv-app-now
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Customer Service
user_rw3quy, hello there and thanks for reaching out. I totally understand your frustrations and concerns I do want to appreciate you so much for your years of service. I honestly wouldn't suggest cancelling your services based on this challenge here
e SIM impossible to get without paying full price of my IPHone 17 pro
Hi, I bought an iPhone 17 Pro months ago (The day it was released) at Xfinity Crystal Lake, Illinois. I'm French and US legal resident. I have 3 cellphone lines with the highest subscription and the Internet at my house. I hade Comcast/Xfinity internet in San Francisco between 2010 and 2015, and in
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We are glad to further check on your ticket, @user_094oyk. That should be with our engineering team. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct mess
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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Please stop gaslighting us by repeating the same instructions for power save and nap mode that you know darn well do not fix this. YOU know that there is NO way to keep cable box on. YET xfinity keeps on sleep mode so its still eating energy t
DON’T TURN OFF MY TV!!!!!!!
Dear Xfinity, Change the Power Save option so that it leaves the TV on all the time regardless if there is prompt telling me if I’m still there! I need my TV on all night because it keeps away the thieves and acts as a safety net for me and my family. SO AGAIN SEND AN UPDATE OUT TO MY BOX THAT ALLOW
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I appreciate you letting us know you're in the same boat user_claudia, and we're here to help! Are you still having connection issues since this comment?
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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user_ttrdz8 Assuming you have already tried checking on the status online?
Mobile device trade in
I have not received credit or a status update on my phone trade-in. I got confirmation that it was in the way but no updates since. Nor have the discounts been applied.
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@slydemise Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversation
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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Your Home Network
Good day user_6ma2y9 👋 Peacock definitely has a lot of great stuff in it, so I want to make sure you're able to get access to it again to start enjoying! When it comes to accessing your Peacock account, especially on new equipment, it is imperative
My comecast.net email account has been deleted and that's the account for my Peacock subscription
My Xfinity cable box had to be replaced and now I can't view Peacock because I need to sign in and I don't know the password to the Comcast.net email address tied to my Peacock subscription. How do I change the email address on my Peacock subscription?
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I have had 2 months of trying to have at least 10 Xfinity employees fix the Stream App. I have Apple TV box, Bravia 7 TV. All other apps work except Xfinity Stream. Almost daily I have to unload / delete the app and reinstall and log in.
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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We are glad to hear that worked! 😀 Did you need any assistance with anything else?
Help for email-only customer
Hi, I am an email-only customer and cannot access customer service or chat. I am having trouble access my email since the opening screen changed to a large telephone service ad.
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My comecast.net email account has been deleted and that's the account for my Peacock subscription
My Xfinity cable box had to be replaced and now I can't view Peacock because I need to sign in and I don't know the password to the Comcast.net email address tied to my Peacock subscription. How do I change the email address on my Peacock subscription?
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Sign-In and Account Management
How to delete an closed account
I am unable to delete an old, closed account from my profile, which prevents me from updating my profile. The Xfinity Chat Agent employs circular logic and the phone numbers do the same....
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Customer Service
user_8al0i4 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to watch your event list. Are you at home or away from home when you run into the error?
Event cannot be loaded
In Camera Event list, I pick an event to replay and get this error message: Event cannot be loaded. Please help since it effecting multiple devices.
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Have you tested the speeds via WiFi? Use 5gHz band while close to the XB8. Clearly you SHOULD have higher speed via wired internet, however this could eliminate the notion of the Cat 5 being an issue. It sounds like the cable you are in
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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Hey there @user_r3q47x! I completely understand your frustration. It can feel like a bottleneck when you're paying for 2 Gbps fiber service but find your only high-speed port is already occupied by the incoming connection from your Optical Network Te
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Trying to get 2 gig speed paying for
I have fiber internet. My optical network terminal has power in, fiber in, and cat out. (unlike normal cable "out") I have the xb8-t 2 telephone ports/3 one gig ports/1 2.5 gig port (marked in red), and one cable "in" . Correct installation is from OPT to xb8-t with cat cable provided by installer .
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