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My Favorites missing TV Box Only
All my favorites disappeared for no reason no level of support knows anything about it. The forum is blowing up. I restored all of mine from looking at Xfinity stream, which still displayed them and did it manually on TV. This is stupid!
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X1
Thank you! I was chatting with them 8/18, so the same day I posted this to the forum. I have reached out via private message as you mentioned.
Internet Deals
Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to
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@user_1g37kz Thank you for providing those additional details. That information is very helpful. Based on your testing, it does appear the issue is isolated to the Xfinity Stream app on the LG TV rather than the recording itself. The fact that you'
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Good afternoon, @alia_akins . I'm very sorry for the inconvenience and frustration this has caused. After multiple technician visits and being told additional work is needed, I completely understand your concern, especially when you've been asked for
someone who can actually get my internet install complete
2 technicians from xfintiy have been in to try and complete my internet installation. They pulled out the old line and cannot get a new line in. I'm now being told I have to have a 3rd party contractor come in to complete the install and will be charged an additional $200. Now I'm on the phone with
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Good day user_6pex5o! I appreciate you connecting with us in our community, and even more so for being a member of the Xfinity Mobile family! If you could send our team a direct message with your full name, the name listed on the account (if differen
Remove cell insurance
I’d like to remove the insurance that we are currently paying for from Joseph line
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I found a work-around by asking Claude AI (nobody at Xfinity knew about the system-wide issue this morning, or about any user solutions, BTW). If you log on here on your computer (couldn't do this on my Android phone) : https://www.xfinity.com/stream
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
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Customer service
I am not getting any TV. Since last night I keep getting a message that says that Xfinity is working on it. Do you know what's going on in Hansville washington? Address is [Edited: "Personal Information"]. My phone number is [Edited: "Personal Information"]. I've tried to call the customer service l
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X1
@sraskin Thanks for reaching out to us via Forums. Our DVR service does not have a single "Record All Upcoming Games" button for sports. You'll have to select each individual team to record their upcoming games.
Record all NFL Games
I press C to bring up the sports app and scroll to highlight NFL. It shows a list of prior and upcoming NFL games. From there, how do I set to record all upcoming games? I don’t see an option for All Upcoming - if I press Record it will only record the currently highlighted game. How do I choose eve
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user_t3tj25 - Our team is here to help! What device are you using and can you walk me through the steps you're taking and where you're running into an issue?
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
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@Lorac49 I got same results
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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They have provided a ticket number but no workarounds. Crunchyroll initially asked me to do the same things as Xfinity(restarting the cable box/modem, refreshing system, clearing local data, etc). Since I reference the ticket number each time
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
No wifi or tv
We have no wifi access or TV at [Edited: "Personal Information"] [Edited: "Personal Information"]
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How is Xfinity still in business?
Most calls to Xfinity for me are 30min long. I speak to someone with poor to medium English and they are always trying to sell me something I don't need. What a mess!! Just give me what I agree to and fix my issues.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
someone who can actually get my internet install complete
2 technicians from xfintiy have been in to try and complete my internet installation. They pulled out the old line and cannot get a new line in. I'm now being told I have to have a 3rd party contractor come in to complete the install and will be charged an additional $200. Now I'm on the phone with
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Lost mine today! Any solution?
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1 Gig plan showing 100 Mbps upload instead of 1 Gbps
I upgraded to the 1 Gig plan specifically for symmetrical 1 Gbps download/upload service and received an XB10 gateway. If I go to "Manage Plan" -> "View & Manage Current Services" (which takes me to https://www.xfinity.com/learn/existing/offers-changeplan), my account currently shows: 1 Gig Plan Dow
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Hey there, @user_irffbu, thanks for reaching out through Xfinity Forums regarding your number transfer. Are you still having issues with your phone number being transferred over? Here is a link with the steps: https://www.xfinity.com/support/articles
XfinityJeniece
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Number transfer completed but phone not registered on network
I transferred my number from Verizon to my existing Xfinity Mobile line today. Xfinity shows the transfer as complete, but my Samsung Galaxy S23 now says it is not registered on a network and cannot make calls. I need assistance from Xfinity Support.
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