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@user_ocjhw0, Hi there! Thanks for reaching out. I appreciate you being upfront about that. I can understand how seeing shows move to higher‑cost tiers or pay‑per‑season options on top of an already high bill and occasional interruptions, making swit
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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With the gift cards, if customers do qualify there is a 90-day or 3-month period for the eligibility portion, and then gift cards would be sent within a 4-6 week window from that. Have you had a chance to check the status at https://xfinityincentivet
Not honoring the promotion
I keep getting the runaround about my e gift cards and its been 3 weeks. I been called a liar and hung up on.
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Complain about CBS being of the air
Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.
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Customer Service
I switched in dec 2025
Not honoring the promotion
I keep getting the runaround about my e gift cards and its been 3 weeks. I been called a liar and hung up on.
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@XfinityEricB I switched in dec 2025
Not honoring the promotion
I keep getting the runaround about my e gift cards and its been 3 weeks. I been called a liar and hung up on.
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Hello @th2paul and thank you for your post regarding the XER10 on our Xfinity Community forum! We can definitely review your account to determine XER10 eligibility for you. 😀 In order to get started we would need you to send us a direct message* (I'
Need a way to get an XER10 to upgrade XB7 and get proper speeds
Heya, its crazy that im turning to forums for something like this but calling comcast/xfinity and waiting on hold, fighting the automated system, and dealing with people who are all saying different things has brought me here. So I have a 2000up/2000down FIBER plan with comcast xfinity right now. Th
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retired93 Thanks for creating a post on our Community Forums. Have you already set up the service to start with AT&T? I ask since we want to make sure that they are ready to go before the Voice service is cancelled to avoid potentially losing the
Phone number
I would like to use my Xfinity land line phone number and use it on a mobile phone with AT&T because I am moving
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Good afternoon user_s0umsc. I can assure you this is not the experience we want for you. I would be happy to review your account to provide further assistance. Please send us a direct chat message with your full name and complete service addres
I'm done with Xfinity
I got Xfinity back in 2017. It was nice for a bit. Then I had trouble setting up the streaming box and called for help in 2021. Got it working. Then received a second box. I called customer service to return it. Returned it. No problem. Except the next month there's a $7 fee for the box. I call and
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Hey there, @user_3dfe91 - Have you had a chance to check out our Expert's advice about confirming any known interruptions in your area, causing those service issues?
Internet
Restart No internet, No TV, No phone. Please send restart signal or state why none of the above work. I we expect a credit for the day.
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We regularly review our programming and certainly take customer feedback into consideration. Did you need assistance with your account? We would be happy to do an account review.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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I'm done with Xfinity
I got Xfinity back in 2017. It was nice for a bit. Then I had trouble setting up the streaming box and called for help in 2021. Got it working. Then received a second box. I called customer service to return it. Returned it. No problem. Except the next month there's a $7 fee for the box. I call and
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Customer Service
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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Hello @JandMP and thank you for posting your concern on our Xfinity Community Forums! I can definitely understand why you might have some concern over this; I'm a gamer myself, and in anything that requires quick reaction time, a lag spike can
Internet Spiking Issues After Optimization Work
Hey Xfinity Support, My name is [Edited: Privacy], posting from Battle Creek, Michigan. I want to document a service issue that started right after Xfinity ran network optimization work in my area in late March 2026 (3/24 --> 3/31), because the timeline is too direct to ignore. For about 9 months be
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@user_4pobq0 Thank you for reaching out to us here on Forums, Have you checked for possible service interruptions here https://www.xfinity.com/support/statusmap This may be the cause of sudden interruptions. When you refer to no phone? Are you speak
No access to my internet
What is happening. Was xifinity hacked? I have no internet and no phone. No cool!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need a way to get an XER10 to upgrade XB7 and get proper speeds
Heya, its crazy that im turning to forums for something like this but calling comcast/xfinity and waiting on hold, fighting the automated system, and dealing with people who are all saying different things has brought me here. So I have a 2000up/2000down FIBER plan with comcast xfinity right now. Th
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@XfinityThomasA No, I've been a member since 2012. When I first tried to activate, I got a pop-up to that said "Something Unexpected Happened" and then closed. Now, when I navigate to subscriptions, it says Activate your Xfinity service first for ac
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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Very Poor Customer Consideration
I have had 6 months of pure frustration with Xfinity Mobile and there doesn't appear to be any light at the end of the tunnel. I decided to upgrade my phone in September, 2025 and brought my daughter into my account who was already an Xfinity Mobile customer. Well, this is where the whole nightmare
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Devices
Hi @user_on404a I understand your frustration. You can stream live coverage of the Masters Tournament at masters.com.
XfinityNima
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scripps dispute
Scripps is CBS in my area. I have planned for months around watching the Masters this weekend. I WILL be looking at alternative entertainment providers other than Xfinity; especially considering how much we pay each month. Your dispute is ridiculous and you are using your customers as leverage. Tota
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