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Thanks for clarifying, user_teegln! We'll want to take a closer look on our end to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling! How
Need refund for wrong charge again and again
I by mistake took the xfinity line while by apt only allowed at&t. i cancelled my services the sae day via calls with xfinity agents. After a month i was charged around $25 for xfiniy mobile service that came free with wifi but as i told i asked the person agent to cancel ever Remove my card and del
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Yes it is disabled already.
VPN issue
For the past month my VPN has been disconnecting and reconnecting about every 10 minutes. This only happens when I am connected to my home Xfinity WiFi.
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Limited Multiview
I am wondering why multiview is still so limited? It should be available more often if not all the time and customizable. Especially with football on almost every day now among other sports. I would like to have my local teams channels more available as well.
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Channels and Programming
Good afternoon, user_xj7keo! Thanks for posting on our XFINITY Community forum. We understand how important it is to have a strong connection with all your devices. Are you still experiencing an issue with your Wi-Fi connection to your phone? Please
Moto razr ultra 2025
Is the razr ultra 2025 compatible with Xfinity? I've seen both yes and no. Thank you
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Hello @user_kl1gt5 thank you for reaching out on our community forum! Were you able to take a look at the links @EG provided? Are you getting any notifications about the service interruptions?
Xfinity is having constant outages in my ar
Why is there constant outages in south brunswick, NJ Shoud we try starlink as an alternative?
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The direct message system to XFinity Support does not allow me to start a new chat in hopes of getting to the top of the queue with a different agent. It just continues my existing chat.
Total Outage After Storm - Motorola MB8600 Stuck on Blinking Upstream / 0 Bonded Channels (BPI+ Failure)
My Xfinity service dropped completely during heavy storms yesterday. While automated customer service states there is no widespread neighborhood outage, my individual home line appears to be completely dead. My customer-owned Motorola MB8600 modem is powered on and stuck in a startup loop with a sol
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Howdy user_i0x444 👋 The Xfinity app is an awesome resource for managing your account, so I definitely want to make sure you're not getting held up anywhere when trying to use it and appreciate you reaching out in our community for help!To be clear,
“you can’t make this change right now” error
i keep getting this error when i try to manage my linked accounts but when it redirects me to my contact information, there’s nothing to update other than enabling 2 factor. when i try to enable 2 factor, it takes me back to this error screen. so it’s a very frustrating error loop and i can’t figure
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I wrote a direct message to XFinity support at 4:42 p.m. this afternoon. At 5:10 I had a response that a 6-digit code was going to need to be sent to me and asked which method I preferred for it to be sent. I replied 10 minutes later with my preferre
Total Outage After Storm - Motorola MB8600 Stuck on Blinking Upstream / 0 Bonded Channels (BPI+ Failure)
My Xfinity service dropped completely during heavy storms yesterday. While automated customer service states there is no widespread neighborhood outage, my individual home line appears to be completely dead. My customer-owned Motorola MB8600 modem is powered on and stuck in a startup loop with a sol
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Please cancel my appointment of September 7, 2026, 2:00 PM - 4:00 PM PST. We've solved the problem. Thank you. [Edited: Removed Personal Information]
Cancel appointment
I’m hoping to cancel my appointment with Xfinity. I no longer need them to come out tomorrow for service but am unable to cancel on the app.
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Xfinity App not allowing to fast forward
When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?
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Xfinity Stream App
Hi user_j046t8, thanks for reaching out here on the community forums! Moving is already a hassle, so I'm sorry you lost access to Peacock on top of it. I appreciate that you already took steps to unlink your Xfinity ID from your previous account! Sin
moved and now my peacock subscription is gone
I moved and did not change a thing about my subscription tier so i should still have peacock but it keeps telling me to activate my peacock account then it won't let me. I have already unlinked and removed my previous address and made my current address the default. I have seen so many posts already
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Logout
I’m just looking for a button to log out after I paid my bill on my phone signing into Xfinity. The only way I could do it was to go to connect to us ask questions and then find it on that page but that’s ridiculous. So I’m wondering why isn’t there one from the place I pay my bill at
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Sign-In and Account Management
I need the bills statement
Hello I used to have post pay internet service for long time, so I change it to prepaid, and all my bills statements from the postpaid account don’t show up, and I need them, please help
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Billing
Faulty motion sensors, all of them?
All my motion sensors claim to be connected and on-line, but they do not detect any motion or send any activity to my home account.
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Devices and Equipment
Good evening lauramarks4. I will be happy to look into this further with you. When did you redeem the Peacock Premium benefit? Was this done recently, or was it done prior to now?
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Never prompted to setup peacock email address for free Peacock as Diamond Member
Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prom
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