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How do I contact someone at Xfinity to move a cable line running to my house in Baltimore City?
It has been impossible to get someone from Xfinity to help. How do I schedule Xfinity to move a cable line running to my house in Baltimore City? I do not have Xfinity service at this address but the cable is in the way of my deck.
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Customer Service
Concern moved here to the E-mail help section.
Yahoo terms and conditions
I’m receiving emails from a random email saying I must accept new terms and conditions from Yahoo, but it looks like a scam. I don’t feel comfortable clicking on the link so I signed on to my xfinity email and I don’t see anywhere to accept new terms and conditions. Is this legit, and if so, where s
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Refund
My account is closed, and I have paid all my dues. I am entitled to receive the REFUND.
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Billing
esim why???
why is xfinity holding my phone hostage? ive been trying to get the sim lock removed and they give me the run around. the phone is paid off
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Network
Replacing my xg1v4
I have a 4K TV and my own router. My current XG1v4 coax box is failing and dropping the picture. I need an exact replacement XG1v4 shipped from the warehouse. Can anyone help?
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Customer Service
Xfinity needs to get their heads out of their rearcend and realize the NFL holds all the cards in this dispute. Fix it or lose untold subscribers.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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In a direct message can you please send your name, the address in question, your best phone and email contact please? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New messa
Non-customer: broken green utility cover in front lawn — safety hazard
I am not an Xfinity customer, so I cannot use the normal online report form, and the 1-800-XFINITY automated system would not route me to an agent. There is a broken green underground communications-style utility cover in my front lawn marked “Charles.” The previous lid did not sit flush and was str
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I went to the Menu then SETTINGS - PRIVACY (4th from bottom of menu) - then turned Watch History OFF - Then Exit the menu and check the last watched button - the TV should show that it's off. Then go back in and turn it back on. It worked for
Last Watched Not Working!
Last Watch working correctly whatsoever ever since yesterday morning when I was updating the system like it told me too, and then I updated again this morning like it came up and I thought oh great it’s gonna fix itself instead it just got worse instead of five shows or channels being there for last
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Good afternoon user_kg78rr. Thank you for reaching out through our Xfinity Community Forum. You can certainly make changes to your plan. You are able to do so through the Xfinity website or the Xfinity App. Here is some information on how to do
Remove a charge from my bill
I agreed to have a charge put on my bill for faster internet with the understanding I could remove it I now wish to remove it I have paid the bill covering the extra charges for this month
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Good afternoon @user_3rthet, and thank you for reaching out on our Community Forums regarding the signal issues you've been experiencing. We truly appreciate you taking the time to share your feedback, and I’ll make sure it’s passed along
Poor signal 1 - 2 bars dropping to SOS.
I realize Xfinity wireless is an MVNO for Verizon, but is there anyway to report poor to nonexistent coverage so it might be improved? Outside of my house all 5 of our devices will see no more than 2 bars, usually 1 and regularly drop to SOS mode. I’ve chatted with support, did all the associated [E
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user_k1obuv, ahh that's amazing! Well, you are good to go! Do you have any other questions or concerns? Need an account review done for you or you feel like you're well above happy?
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Concern moved here to the E-mail help section.
Comcast email going to junk
When my mom emails me (also has Comcast email) the emails go to my Junk. What do I do? (She's 88)
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Hello here are some photos
Non-customer: broken green utility cover in front lawn — safety hazard
I am not an Xfinity customer, so I cannot use the normal online report form, and the 1-800-XFINITY automated system would not route me to an agent. There is a broken green underground communications-style utility cover in my front lawn marked “Charles.” The previous lid did not sit flush and was str
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Customer Service Issue
Hi there, I've been trying to get in contact with customer service regarding billing and speed questions. I can't find a phone number or email anymore and there is no option to chat with a real person anymore; I just get stuck in a loop with the AI chat bot and can't figure out how long I'll be in t
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Customer Service
Greetings @user_v0qohb and thank you for reaching out to us on our Xfinity Community Forum. Thanks for sharing those details. I understand how frustrating that experience must be. Are you still experiencing these connection issues? Also, is this
Poor Service
I'm 30 minutes in to a troubleshooting session that was doing.a check it said would be done in less than two minutes. Took screen shots so I could share just how bad it is. Latency issues, speed issues, dropped connections.
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Fixed it for me as well, but curious how long it will last.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Good afternoon user_tu566j. I can certainly understand the concern if your bill has increased. We do indicate on our statements, when promotional pricing will come to an end. It sounds like you may have been receiving a promotional discount, which ha
Inquiry Regarding Unexpected Increase in Monthly Bill
I am writing to express my concern regarding a recent increase in my monthly bill. I noticed that my charges have gone up, but I do not recall receiving any formal notification or explanation about this change. As a long-time customer, I would appreciate clarification on: The reason for the price in
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
EG
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16 hours ago
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No emails
I am not receiving emails to my comcast.net account
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