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My account says I’m eligible for an upgrade up to 4 lines both my watch and phone are paid off but xfinity will not honor my upgrade. It says I reached my limit I have up to $3000 spending and can’t use anything can’t talk to anyone and when I went in person it’s escalated but no resolution at this
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Devices
Are you able to switch the payment method to a checking/savings account for an ACH payment to see if the same error occurs @queens2183?
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
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Hi @user_xi1jcj, please go ahead and send us a Direct Message with your full name and complete service address. Once we have your account pulled up we can dig into this further with you. How to Send Us a Direct Message*:(*Note: Never send a di
Order got canceled due to not verifying myself
Hello my iPhone 18 pro max got canceled cause they said that u have to verify myself with a photo id. I click on the email and it says reorder, it says in the email that I won’t get charged. I click reorder and it shows that I have $114 to pay for it again. In the email it says I won’t get charged f
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Hey there, @GuitarNick, Thank you for sharing your experience. I can understand why this situation would be frustrating, especially when you originally intended to complete the upgrade with a trade-in and have spent significant time trying to get the
I have a very major complaint! This is no way to treat a customer.
I got the complete runaround with no resolution. I pre-ordered an iPhone 18pro. Actually, I tried to do it online on the website. I had a trade in of an iPhone 14 Pro. It kept erroring out and said it couldn't process the request and that I should call an agent. So I did. Order placed. Somewhere alo
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I moved and activated service at a new address and now I cannot activate Peacock Premium
I moved and activated service at a new address and now I cannot activate Peacock Premium. I have Peacock Premium included with my Xfinity service. I go to the Streaming subscriptions page and click the Activate button for Peacock Premium and receive the following error message on the Peacock page: Y
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Customer Service
@XfinityCliff there is no secure link to upload my photo id. Can you please help me out? [Image Removal: "Personal Information"]
Order got canceled due to not verifying myself
Hello my iPhone 18 pro max got canceled cause they said that u have to verify myself with a photo id. I click on the email and it says reorder, it says in the email that I won’t get charged. I click reorder and it shows that I have $114 to pay for it again. In the email it says I won’t get charged f
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Collection agency overpayment
Hello, I recently paid $214 to a collection agency (CBE Group) while my high balance was $114 making this payment an overpayment. I would like for a billing supervisor to formally recall the debt from the collection agency and terminate CBE assignment as the billing was inaccurate.
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Billing
Hello @user_Nickolas2006, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Did you try the resources that @EG provided?
Dead zone issues and constant lag
Hey so I’ve bought the gigabit plan and I have been experiencing lag or loss of connection in certain rooms even though the modem is on the same floor and is working fine in the room it’s in and all other rooms than the 2 that are having issues. Is this some sort of issue with it not being centraliz
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10/02 Between 12pm-2pm
No coax outlet
I did a self installation and found out the apartment has no coax outlet and scheduled a appointment for a technician but now have to pay the 100 dollar installation fee
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Need to Cancel, or get new NOW modem
I purchased NOW Internet but never received the Gateway included with the service. NOW Support has told me they cannot send me a Gateway and cannot cancel/refund the account. I also attempted to cancel through the NOW portal, but the cancellation produces an error. I have now exhausted the normal su
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Customer Service
More Affordable Plan
My plan is set to more than double overnight and I cannot justify paying that much for the same service. Is there anything that can be done to help?
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Customer Service
how many phones can i upgrade at once
I would like to upgrade both my phones on my account can this be done
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Devices
When I log into billing on the app and try to make a payment.
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
Question
When I log into billing on my app and try to make a payment.
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
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cannot change channels on either remote
remot controls
bboth of my remote controls have been working. now i can turn on the sets but cannot change channels
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remot controls
bboth of my remote controls have been working. now i can turn on the sets but cannot change channels
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Customer Service
Hello @user_xi1jcj, and thank you for reaching out on our Xfinity Community forums! I completely understand why seeing another $114 when you already placed the original order would be concerning. I’d want to make sure everything is clear before
Order got canceled due to not verifying myself
Hello my iPhone 18 pro max got canceled cause they said that u have to verify myself with a photo id. I click on the email and it says reorder, it says in the email that I won’t get charged. I click reorder and it shows that I have $114 to pay for it again. In the email it says I won’t get charged f
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Where are you receiving the error to make payment within the store @queens2183?
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
Question
Hey there, @user_x04dd8! Thanks for taking the time out of your day to create a post. I understand it can be upsetting when a promotion ends and your cost goes up. We are glad to go over plan options with you. Please send us a direct message with you
Way to expensive
I have been a long time customer of Xfinity and recently my bill changed by almost 60 dollars. I went in to speak with someone about it. I have basic internet and the lowest tv package, my previous bill was 131. Recent statement was $187. After 20 mins at the counter with hardly any communication fr
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Same issue here. Never received equipment, or any shipping notification. NOW team and "Cancellation Specialists" keep sending me back and forth, the NOW team has lied to me 3 times about a new modem being shipped. Just insane. Tried to "Cancel before
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I got charged an never received an equipment
I got charged $30 and never received equipment Xfinitynow. It’s been 9 days already and all what I have is confirmation number (# [Edited: "Personal Information"]). I keep calling, talking to agents and there no help at all. I want my money back. Or an equipment but at this point I’m very disappoint
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