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@user_vaygnh Lets take a closer look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign I
Disney+ Activation Problems
I’m trying to activate my Disney+ subscription that supposedly comes with my 2gig internet subscription. I even opted to buy the $7/month ad-free version. I’ve tried several times and with several different emails but each time I go to activate using the activation link found on the manage my subscr
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Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call
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Customer Service
@BruceW hit the nail right on the head with the information provided, @user_r7nrgb. The https://www.xfinity.com/support/internet/customerowned page would be your best friend to review customer owned modem compatibility.👍
Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200?
Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200?
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@XfinityJosephA never got any reply.
How do i get in touch with Maintenance? phone system forces sales and installs
i just tried the phone support 1-800-934-6489 but there is no way to request an outside plant line technician to fix a severed cable. my options are to start new service, or troubleshoot current service (which i do not have). I think got the option to fix this via text, so i said yes. the text asked
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Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
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Customer Service
XFINITY HOTSPOT NOT WORKING
Hello, I’m having issues connecting to my xfinity hotspot via hotspot pass I got 2 weeks ago. It’s been an ongoing issue for the past 2 days, I live in Chelsea, MA 02150
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Your Home Network
Smartwatch deal promo code disappeared
Hello, I was viewing my promo code for the Apple Watch SE on us but when I backed out of the tab the offer no longer appears. I see it on my Xfinity app but when I click on the promo and it takes me to my discounts the promo is no longer there
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Plan
Phone IMEI compatibility
My phones both IMEI numbers are not compatible with Xfinity. How can they be made compatible?
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Devices
Thank you. Just sent!
Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
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HBO Max buffering and foreign language isdue
Subscribe to HBOMax thru xfinity. Impossible to watch on TV via X1 box. Constant freezing and buffering, and will switch to different language in the middle of the episode. This is the only streaming application that does this and the only streaming I purchase thru xfinity. This does not happen with
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X1
After pressing activate and after inputting my email address (btw I've tried a couple different email addresses, none of which i have an active subscription to disney+ with) a message on disney's website says: Manage your subscription to complete acc
Disney+ Activation Problems
I’m trying to activate my Disney+ subscription that supposedly comes with my 2gig internet subscription. I even opted to buy the $7/month ad-free version. I’ve tried several times and with several different emails but each time I go to activate using the activation link found on the manage my subscr
Question
Yes, the touchpad is working to arm/disarm. Both Xfinity iPhone apps are up-to-date, yes. I even reinstalled both apps from the app store to be sure.
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
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Xfinity membership rewards - need to bridge/correct tier
My account all of a sudden no longer shows my Xfinity Rewards and Membership Status (was already at Platinum), and says that I am ineligible for the membership because when I moved to a new home, Xfinity processed it as a "new account" when really it should have been a transfer of service. I've been
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Customer Service
Thanks @XfinityAmandaB. We do, indeed, have an ONT, so what you described sounds right. I've got two issues that might be independent of each other. 1) I keep losing internet for brief periods like 30-45 secs multiple times a day. The light will turn
Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
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@MM4_VA Thank you so much for stopping in for help with the additional modem showing in your account. If you are in a location that uses an ONT, that would be one of our two box locations. With those locations due to recent updates to the coding, we
Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
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Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
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Customer Service
Good morning @Jj68iou, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the trade in credits and the watch activation, but you have come to the rig
XfinityJeff
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New watch will not activate and phone trade in discount still not showing on my account
I have Been dealing with the device credit issue since November. I’ve been to the store 9 times and have made many many calls wasting hours of my personal time to get this resolved. The only thing I keep Getting told is to call back every few months and they can credit my account but I just Want it
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