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@user_0uwmps, thank you for the update. Does the line go directly from the wall to the modem, or are there splitters in between?
In-game control loss, frequent T3 time out
I have been experiencing severe in-game control loss over the past 4-8 weeks or so (real-time multiplayer games). The only real issue is this real-time response - downloading and uploading do not seem to suffer. I have removed all coaxial splitters from the house, dropped in a 3ghz barrel connector,
Question
@user_wrk2cy I can definitely take a look to see what's happening with that refund. Please send us a DM to Xfinity Support with your full name and address to get started. To do so, click on the chat icon located at the top right of this forum's page.
xfinity refund website
Is there a reported issue for the xfinityrefund.com website. It is reflecting an error message of 403 Forbidden Microsoft-Azure-Application-Gateway/v2
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user_0tl6a3 Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’ve been dealing with this for over a month, especially after multiple visits and receiving conflicting information about what actually
Service Tech visit
My problem has been going on with Xfinity for over a month with numerous phone calls to numerous different people from Xfinity customer service to Service Techs. Long story short I have a low hanging wire in my yard. Several maintenance and service people have come and gone. There was little, none,
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Good afternoon, @user_a66kfb ! I’d be happy to help with getting an appointment set up to have the cable line installed at your new address. Please send us a DM with your full first and last name and full service address, and we’ll take a
Internet hookup
Hi I have changed my adresss but I am looking to make a appointment to have someone come out to run a cable line to hook up the internet.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet hookup
Hi I have changed my adresss but I am looking to make a appointment to have someone come out to run a cable line to hook up the internet.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Tech visit
My problem has been going on with Xfinity for over a month with numerous phone calls to numerous different people from Xfinity customer service to Service Techs. Long story short I have a low hanging wire in my yard. Several maintenance and service people have come and gone. There was little, none,
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock
I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.
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I am and can’t access the site either.
xfinity refund website
Is there a reported issue for the xfinityrefund.com website. It is reflecting an error message of 403 Forbidden Microsoft-Azure-Application-Gateway/v2
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Update service address typo
I realized that my service address has a typo, and I need to update it. I cannot update it in my account. I tried asking the chatbot, but that is truly one of the worst interfaces I've ever seen and it only kept sending me back to my account (which again, I could not update).
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Cancel subscription
I previously had Xfinity this year and switched to AT&T. I purchased Paramount + and it says it’s being paid through Comcast. Is there a way you can find it and cancel it for me?
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Xfinity Stream Website
Cancelación de servicio de internet
Hola, necesito cancelar definitivamente mi servicio de Internet residencial de Xfinity porque ya no lo necesito. Quiero que la cancelación se tramite por escrito, sin llamadas telefónicas ni llamadas de regreso. Por favor, confirmen la fecha efectiva de desconexión, si existe algún saldo pendiente y
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Customer Service
xfinity ring doorbell
hasn't been working for 4 days. Common problem with this. Tried numerous times to reset it along with unplugging and everything else the stupid app and chat ask you to do and it still doesn’t work and of course, trying to get somebody to come out here and fix it from Xfinity is useless
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Devices and Equipment
2 months in a row I have had to deal with online [Edited: "Inappropriate Language"] for over an hour told my account was straightened out next month same bill this month I spent an hour in our local store in Williamsport once again promised that this
someone help me with my bill or ill be force to cancel the service
i owe 1200 now 1400 now im forced to pay 1200 or my service will be cut fix this or im cancelling this is ridiclous ill also report you to the bbb and ftc
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I have the same issue both on my Samsung TV and on all Windows computers. Comcast is well aware of the issue from the responses in this thread and others. Comcast ... can someone in your tech group (not you front line support) give us a definitive s
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Good morning, @user_wx5rcq ! I’m sorry for the frustration with being asked to return equipment you previously returned. Since it’s been a few days, were you able to get assistance with this, or do you still need help getting the equipmen
Equipment
I am being asked to return equipment I returned years ago. I do not have it nor do I have a receipt and my account shows it has not been active. What can I do
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Live tv on Xfinity stream app not loading
Live tv is stuck loading on Xfinity stream app
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Xfinity Stream Website
user_ovqvv9 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
XfinityBrianH
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I need assistance with an unresolved Xfinity Mobile billing dispute.- 10-30-26
I was charged approximately $22 per month for a mobile line that was never activated or used. After multiple attempts to resolve this issue with customer service, I received only a $40 refund, while approximately $160 remains outstanding. I have already escalated this matter through the FCC and Cali
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