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Finally found customer service phone number (from another customer not from the site) 1-888-565-4329. They found a hidden filter on that only accepted certain emails - even though I had already checked and deleted all filters from my end. Hope
Not getting any email after updating password. Need immediate support.
I updated my Xfinity password and now not getting any new emails for 2 days. This is direct on the Xfinity site, not on a 3rd party. Using a Mac, accessing Xfinity directly from Google Chrome. Please respond as I can't find any customer services on your site. (the AI chat is a joke!)
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@user_1nuqxk Thanks for adding a post to the community. We can have this investigated. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top
Lawn damage
When is someone coming to plant new sod to repair my damaged lawn after a contractor ran an underground line down the street? I have been adding to my own water bill to water the damaged areas however due to my personal schedule cannot continuously water enough to keep the grass from dying.
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Wont accept payments less than 9.00 and service disconnected for balance less than 9.00
System will not accept payment for less than 9.00 and disconnected service for balance less than 9.00
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Billing
Hello, @user_8fnvjv thank you for reaching out over Xfinity Forums. I appreciate all the detailed information, and understand the concern related to if the technician visit would be a charged visit. Working from home myself I also understand the impo
Modem
I moved yesterday and went to try and get the modem activated I tried to work with someone online that didn't work. So I had to talk to an associate on the phone she couldn't get it to work. She was supposed to have a tech come out today well she booked the wrong day thankfully I caught that late la
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If you would like us to review your account we would be happy to. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of thi
Scripps
When will Scripps channels be available again and why are customers not being given a credit since Xfinity is not providing the service I am paying for.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
make a complaint
On a daily basis for the past 2 weeks I have gotten a text from xfinity indicating that they would be doing work the following day and Internet would not be available, but it would be resolved by the end of the day. At the end of the day, I received a new message for the same for the following day.
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Wifipass is not working
I ordered wifi now pass for $10 a month on April 1st 2026. It was working good until this morning and it just stopped working
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Customer Service
Hey there, @Mh123_6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from, and wanting to ensure that you have a solid connection within the home. The technician would
Persistent Speed Issues & 5GHz Band Failure After Multiple Plan Upgrades
Hi, my name is Mahamed. I'm experiencing ongoing internet speed problems that have persisted across multiple service upgrades and support interactions, and I need assistance resolving this. I originally had an unlimited 100 Mbps plan but was experiencing slow speeds, so I upgraded to the 300 Mbps pl
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They still are going directly to TRASH. I can move them to INBOX so I can receive them in Thunderbird.
Most Mail to Trash
I have now realized that most all my email is going directly to TRASH. I have not changed any settings. Now I have to move them to my Inbox in order to receive them with Thunderbird.
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@user_5dnauv Our team can take a closer look and provide some additional assistance if you're still having speed concerns after a recent service appointment. If you could please send me a DM with your first and last name along with your full-service
Paying for 2gig service but not getting 2 gigs.
How can I get in contact with someone from Xfinity who speaks English and is not overseas. I’m paying for two gig service, but not getting it at the modem. I’ve had technicians come out, and they explained to me that they have not upgraded my system to fiber optic. All my hardware is compatible with
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No, they still mostly going to trash. I can move them then to the INBOX, so I can receive them in Thunderbird.
Most Mail to Trash
I have now realized that most all my email is going directly to TRASH. I have not changed any settings. Now I have to move them to my Inbox in order to receive them with Thunderbird.
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“We know this isn’t ideal,” is a galactic understatement. Xfinity is not providing the service I pay for each month regardless of the type of negotiation. As usual, you set an unparalleled standard of ineptitude and greed when dealing with you
Scripps
When will Scripps channels be available again and why are customers not being given a credit since Xfinity is not providing the service I am paying for.
Question
make a complaint
On a daily basis for the past 2 weeks I have gotten a text from xfinity indicating that they would be doing work the following day and Internet would not be available, but it would be resolved by the end of the day. At the end of the day, I received a new message for the same for the following day.
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Customer Service
Randrage Hello, do you still need assistance with your request for the XER10?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Hey there, @user_he7vm0, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your billing details and that tech visit fee. Can you please send us a Direct Message with your name and address, so we
How to dispute a tech charge
I'd like to dispute a tech charge since the service tech not only had to activate a line but also had to replace my modem- which I had just picked up from the store. Frustratingly, none of the tech support mentioned the $100 charge while I was on the phone with them. I only learned about the charge
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user_53hcy6 We do appreciate you reaching out. You can always check the Xfinity app or Xfinity Status Center for service interruptions. You can also get service interruption alerts sent directly to you - add your phone number to receive SMS messages.
Is there a schedule for service outages?
I work from home so when Internet is down I'm stuck. This happened multiple days this week. Is there a way I can know when service will be done in my neighborhood ahead of time so I can make proper arrangements?
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Happy Thursday Breadcrumbsz and thanks for reaching out in our community for help with your Xfinity Mobile service 👍 We appreciate you clearing any past-due balances you had on the account, so there certainly shouldn't be anything baring you from us
Xfinity mobile account not resuming
Hey I paid my my past due balance for my xfinity mobile account yesterday but it still hasn’t turned back on for me.
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Closed.
Refurfished modems[Edited]
I am writing to formally log a complaint regarding a persistent and unacceptable failure with my internet hardware. To date, I have been issued four separate refurbished modems, all of which have failed to perform. Currently, I am experiencing speeds of 2–7 Mbps on the 2.4 GHz band and only 10–15
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What kind of "trouble" ?
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Wi-Fi password for tv
I’m having trouble with my password for my Wi-Fi on my television
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