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Absolutely ridiculous. Stop the gas lighting. The message is worded in such a way that it DOES make one think they got 20gb of data. Sorry but someone on a 1GB line doesn't care about 20gb of so called " faster" data of which I call [Edited: "Languag

VERY POORLY WORDED (on purpose??) 20 GB PRIORITIZED DATA

Please be careful. These texts and emails are from Xfinity but may make customers who pay by the GB think they are now receiving 20 GB additional data at no additional cost. Of course, this is not true. You are receiving higher speeds for usage up to 20 GB but if you pay by the GB and use more data

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Glad to hear he got it working with the temporary cable. We appreciate your patience with us. I will set a reminder for us to check in around the 2.5 week mark to make sure the line burial is on track. But 3-4 weeks is the correct turnaround timeline

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A Confirmed Appointment Is A Big Joke

I had a confirmed appointment for Xfinity technician to put a cable drop to my house for internet on 06/15/2025, but No Xfinity technician showed up. I have rescheduled 5 appointments through 5 different Xfinity live Agents and turned out that No technician showed in 6 days in a row. Why cheating on

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XFINITY TECHNICIAN came today and put a temporary cable drop linked my house and finally made my XFINITY internet works after 27 calendar days from I ordered XFINITY internet on June 10th. The technician said that the temporary cable drop need to be

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A Confirmed Appointment Is A Big Joke

I had a confirmed appointment for Xfinity technician to put a cable drop to my house for internet on 06/15/2025, but No Xfinity technician showed up. I have rescheduled 5 appointments through 5 different Xfinity live Agents and turned out that No technician showed in 6 days in a row. Why cheating on

Question

user_uoo3zx Thank you for taking time out of your day to share the details of the recordings that are showing up in your Scheduled recording list. I would be frustrated if I had to clear out all the unwanted recordings, so I'm glad you reached out to

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Why random recordings?

Here is a solution to the random recording problem. Many, many of Xfinity users have random recordings appearing in their Scheduled recordings list. I have had to delete thousands of random recordings and it's very frustrating. The reason it’s happening is that channels we would never watch are labe

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Appreciate you doing your due diligence with rebooting @user_723gay . We will want to get into the account and do some troubleshooting to see if we can find the cause. Can you please send a direct message with your full name and the service address t

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Pixelated Live TV

Upon upgrading my modem to the Gateway XB7 my live TV channels, on both TVs, have been pixelated. This comes and goes with the worst times being in the evenings and weekends. Online streaming and OnDemand is crystal clear. I've seen others have had the same issue after upgrading and it was hinted th

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Ok, so there is no way to open port 25 then? Any other workarounds?

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Need help with port forwarding

The AI assistant is awful, I am trying to get help with port forwarding on port 25 not working, and can't find anyway to actually talk to a person via email/chat/etc.

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user_9av2ww If the phone is shipped we may not be able to change the delivery method to pick up. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you

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Want to change my mobile order

I placed an online order for a phone, the order is shipping but I want to do store pick up. how can i change this? I called both service lines and the AI isnt helpful and doesn’t know what I am talking about, nor will she connect me to a live agent.

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Thank you for responding. It's on all channels and there's no error messages. I've also rebooted everything several times and ensured that all cables are connected securely.

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Pixelated Live TV

Upon upgrading my modem to the Gateway XB7 my live TV channels, on both TVs, have been pixelated. This comes and goes with the worst times being in the evenings and weekends. Online streaming and OnDemand is crystal clear. I've seen others have had the same issue after upgrading and it was hinted th

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Another thing I was harrased hung up on over70 tines rN around in circles lied to bullied laughed at not rich and I have it saved everything

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This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to

Refused my refund and canceled.my services when u reviewed my account and I was caught up This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to get a free year of internet with an SE phone line

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Not shire how I got this user name but my user name is thomasthat031

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This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to

Refused my refund and canceled.my services when u reviewed my account and I was caught up This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to get a free year of internet with an SE phone line

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Should of never canceled my phone or my services no right to and treat your loyal customer that way and not giving me extra time to fix ant thing just shut me off when I was just caught up my bill i have proof of everything

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This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to

Refused my refund and canceled.my services when u reviewed my account and I was caught up This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to get a free year of internet with an SE phone line

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[Edited: "Personal Information"] new number I had to get since my pay as you go service and phone ere erased and locked which I owned the phone you licked it now o can't use it plus 2 lines 50$+49$ galaxy A16 and  I had compensation credit 100&

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This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to

Refused my refund and canceled.my services when u reviewed my account and I was caught up This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to get a free year of internet with an SE phone line

Question

I can look into what happened and fix the typo's but we do not have a way to regenerate the statement. You would have to wait for the next statement to post. Please send us a direct message with your full name and address so that we can assist you fu

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Billing Statement issues with errors

My latest billing statement, released on July 3rd, has wrong names: one persons name is written twice, another is once but with their last name cut off, and the other person does not appear. I had confirmed 4 times with xfinity before the statement was released that the statement document would appe

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Paramount+ with showtime

I am not sure whether I have this and I can't seem to get a SPECIFIC to me channel lineup. Is this an app? Is it a channel? Hints please

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In this case you will want to file a ticket with the security team at https://spa.xfinity.com/help so they can investigate for you further.

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Using a program and cannot connect.

Hello! Sorry to bother, but recently I have been trying to use a program on my personal computer, and it cannot seem to connect. I was told by their support that I would have to contact my ISP about it to have it fixed. Is there anything we can do? It needs a connection to actually work. I used a di

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Gigabit service of 1,200mbps and not getting even half

I'm supposed to be on the 1,200mbps gigabit plan, which testing the speed to the xfinity modem it says is giving 117% but when connected (wired or Wi-Fi 🛜 ) it not giving even half of the service. I have 3 types of connections: - one is the Wi-Fi 🛜 of the xfinity device - second point of connectio

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Correction, I missed it, I do own an Xfinity gateway.

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Using a program and cannot connect.

Hello! Sorry to bother, but recently I have been trying to use a program on my personal computer, and it cannot seem to connect. I was told by their support that I would have to contact my ISP about it to have it fixed. Is there anything we can do? It needs a connection to actually work. I used a di

Question

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