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Continued daily outages
I’ve been a customer for a while, mainly because Xfinity is the only internet provider available in my area. I work from home, so having reliable internet is essential. For the past 4–5 days, my service has been repeatedly cut off, disrupting my job. I contacted customer service, and they assured me
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Customer Service
Greetings, @user_cd7322! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this Motorola DTA. You have definitely come to the right place for assistance.
Xfinity says I need to return their equipment and it turns out it is a Motorola DTA box that I don't know we ever had any use for
I cancelled Xfinity service for 3 different locations recently, and I have been getting text messages that I need to return Xfinity Equipment. The text has a link but when I select it, it does not tell me what device they're talking about. I had 3 different Xfinity accounts and I could not find equi
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the answer to that is "i dont know" nor remember, i was hoping to talk to someone to find out this information and manage the sub as a just in case.
Peacock sub
I have been for days trying to manage/view my Peacock sub i got via Xfinifty to see if i desire to keep it or cancel it however i am unable to do so. I do not have any xfinifty devices a side from the internet box and i have not seen a single shred of information to let me manage the sub via the nor
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@MrReis We are sorry to hear about your experience with cableCARDs. Xfinity, starting October 2024, no longer provides new CableCARDs to new or existing customers. Xfinity does not allow customers to switch back to a CableCARD after they have changed
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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Hi there, @user_3j2ua7! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble managing the Peacock subscription. If it was via one of the free Peacock offers such as being bundled with Gigabit Internet or highe
Peacock sub
I have been for days trying to manage/view my Peacock sub i got via Xfinifty to see if i desire to keep it or cancel it however i am unable to do so. I do not have any xfinifty devices a side from the internet box and i have not seen a single shred of information to let me manage the sub via the nor
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity says I need to return their equipment and it turns out it is a Motorola DTA box that I don't know we ever had any use for
I cancelled Xfinity service for 3 different locations recently, and I have been getting text messages that I need to return Xfinity Equipment. The text has a link but when I select it, it does not tell me what device they're talking about. I had 3 different Xfinity accounts and I could not find equi
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@user_k724um - That sounds frustrating! It's a common issue when linking an existing Netflix account to an Xfinity bundle like Stream Saver, but it should definitely be possible. The key is to make sure you're using the correct activation path and yo
linking an existing Netflix account
I recently signed up for Stream Saver and want to link my existing netflix account to this service, but it keep prompting me to create a NEW netflix account. I was able to link my existing peacock and apple TV accounts with no issues. Any help with linking my existing account would be appreciated.
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I have had two CableCards installed in two CableCard tuners for more than ten years and two days ago one suddenly showed "not-subscribed" for all channels. When I contacted Concast about the problem I was told that the problem CableCard was "decommis
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Peacock sub
I have been for days trying to manage/view my Peacock sub i got via Xfinifty to see if i desire to keep it or cancel it however i am unable to do so. I do not have any xfinifty devices a side from the internet box and i have not seen a single shred of information to let me manage the sub via the nor
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Customer Service
user_6tjg3s, Thank you for reaching out to Xfinity Support. Can you tell me how you are watching live TV? Is it through an app, or with one of our cable boxes?
TV picture has intermittent pixilation. Appears to be fixed after Xfinity "correction", then reverts to poor pixilation picture.
Do I need a modem to get live TV? I know that I need a modem for Internet streaming for Netflex, Amazon Prime, Hulu, etc. which is operating ok. An Xfinity agent told me that I need a new modem to correct TV picture pixilation, but my research indicates a modem has no connection to live picture qual
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@Again Can you at least answer _how_ you're counting megabytes? Are you counting real megabytes (1,048,576 bytes) or marketing megabytes (1,000,000 bytes)? Are you counting actual attachment sizes or MIME-encoded attachment sizes? Many of these e-
Could you just temporarily lift the mail size limit for the transition to Yahoo?
I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac
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@Again Of course. That would be convenient for customers, afterall. Doing nothing is convenient for Comcast/XFinity. So nothing it is.
Could you just temporarily lift the mail size limit for the transition to Yahoo?
I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac
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Wifi issues all the time every week
I have had nothing but issues with Xfinity. It's been 4 years and every week there is issues my wifi goes out and supposedly they keep doing maintenance performance on it every week or month. I lose connection all the time. They are just putting bandaids on the issue obviously otherwise the issue wo
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Your Home Network
I am logged in on my phone however, when I click what looks like a text bubble a.k.a. chat icon nothing comes up for a To section for me to put in support. Do I need to be on a laptop instead? This icon you are describing is not showing up on my phon
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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Thank you, @user_lb123 are you logged in to Xfinity forums and it will be in the upper right corner of the page.-Richard
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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user_gj18xq, Hi! Thanks for taking the time out of your day to reach out. This is definitely now how we want you to feel. We can help with a solution as quickly as possible. Would you mind sharing more details of what's going on so we can further ass
I can't get into the correct account.I need to speak to an agent
Wrong account need my account
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@XfinityRichard where is the direct chat icon? What page are you talking about? The page on the forum or in my email where I’m also reading your response? I do not see where I can privately chat with you
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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I'm sorry, @user_lb123 make sure you are logged in. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the &ldqu
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Please Help! Technician Complaint
I have been trying to have my internet restored for almost a month now. Today was the 3rd tech to come out, but I think he is a contractor and not actually employed by Xfinity even though his van was labeled Xfinity/Comcast. He was here to re-run lines in the walls of my apartment building as the pr
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