Xfinity Community Forum

It was a pleasure working with you today, @user_o5i3j6 and helping you find a 5-year promotion that fits your needs and budget. 😊 Thank you for your time and for allowing me the opportunity to assist you. Most importantly, thank you for choosing Xfi

XfinityRichard

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8 hours ago

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5 year 1Gig locked in promotion.

Why is the 5 year 1Gig locked in promotion only for new members? I’ve been with you guys for a long time and now I may have to go Verizon just to have a fair price on internet. How do existing members get 5 year promotions?

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Hi there, and thank you for reaching out via our Xfinity Community Forum, @user_y7e4qp. I'd be happy to help with this. It sounds like the account is still in someone else's name, and you're looking to either disconnect the existing services or explo

XfinityChristy

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8 hours ago

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Cancel service

[Edited: "Personal Information"] no longer lives at this address and has not since August of 2025. I need to cancel services and possibly get a new service with you guys. So I’d like to transfer into seome eleses name in my home or my own. Can someone please contact me asap. [Edited: "Personal Infor

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After 3 weeks of using the Xfinity Gateway CGM4981COM XB8 to troubleshoot, I'm going to swap it back with the Hitron CODA. I want to simplify my infrastructure, and it's annoying having to be aware that, when the XB8 is serviced in such a way that di

user_8684so

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8 hours ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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Member benefit- Dave and buster link doesn’t work

I had claimed the Dave and buster benefit but the link doesn’t work and getting http error message 500.

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Hello @user_k9pm4s We can certainly look into the account for you. As a heads-up due to accounts being billed a month in advance the most recent bill may have cycled before the cancellation. So that may be all this is, and it could already be waived.

XfinityMatthew

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8 hours ago

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Refund Request- Charged after service cancellation

Hello, I canceled my Xfinity service in May 2026, but I was still charged afterward. I would like this charge reviewed and refunded. My account number is [Edited: "Personal Information"]. My service was canceled on 05/21, and I can provide proof of cancellation if needed. Please investigate this mat

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user_yd812w I completely understand where you're coming from, and I respect your decision. While we'd hate to see you go, I'm not here to pressure you, change your mind, or sell you anything. I can help with the account closure right here through soc

XfinityChristy

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8 hours ago

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Cancel

Where is there an option to cancel on the app or website????

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Hey @user_j3d2lc , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the channel lineups. We will be happy to look over cable plans that meet your needs. While

XfinityJanelle

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8 hours ago

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Antenna TV channel

I was very disappointed last summer when Xfinity removed my favorite TV channel, Antenna TV. It is now a station with no classic TV shows. It is only plays reruns of talk shows in the 1990s! I called Xfinity and they apologized for my loss. Two months later they raised my rates. I had been watching

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Contacting corporate to file a complaint

I have waited EIGHT weeks for the fiber optic line to my newly built home to be fixed! No internet, WiFi or TV. I have visited the Lafayette, IN Xfinity office many times. Keep getting the same answer that the repair service is contracted out with NO WAY to find out when my service will be fixed! I

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X1

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@XfinityChristy Thank you but that is a lot of work to select cancel option. The only response I get is in Public forum and not DM so for future customers that need to speak to someone call 1-800-COMCAST and a live agent will actually answer. They

user_yd812w

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8 hours ago

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Cancel

Where is there an option to cancel on the app or website????

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I talked to another live agent. Received more credit. Thanks. They strongly recommended I schedule another technician appointment. This time with the so called "advanced technical team" because I don't think the "advanced technical team" has visited

user_8684so

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8 hours ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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pokermama27 I'm terribly sorry to hear about your experience with this watch and appreciate you bringing it to my team's attention. We can help escalate the issue and have it reviewed with our XM escalation team for you, and will need some informatio

XfinityThomasD

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8 hours ago

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watch

I have contacted store managers..online support..all to no avail..on june 4th i signed up fir xfinity mobile..agent talked me into trying watch..which i did and returned on june 4th...its still on my account and now they have billed me for entire cost if watch..at this point i feel only option is to

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Same issue as everyone else!

user_xmzokt

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8 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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Hello and thank you for reaching about via our Xfinity Community Forums, @user_i1edfv. I can see why you're frustrated. If you were told to check back later and are now finding you have no available financing, that's understandably confusing, especia

XfinityChristy

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8 hours ago

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Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)

Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic

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I talked to another live agent. I realized I'm getting 360/60 on average, and would rather get something closer to 300/120 on average. I requested that the download speed be underprovisioned, and the upload speed be overprovisioned. They opened a tic

user_8684so

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8 hours ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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@XfinityJeff I've sent a message.

user_3cgrxo

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8 hours ago

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Who is responsible for installing a coaxial cable?

I've purchased Xfinity service for my Condo that I own 3 months ago, and since then, I have had no help getting service set up. I've tried time and time again to get a technician to come out and install the coaxial cable required to set up the modem but they come out, inspect the property, and leave

Question

Hello @user_yd812w Thank you for reaching out through the Xfinity Community Forums. I'm sorry to hear you're having trouble finding an option to cancel your services, and I can certainly understand how frustrating that can be. I'd be happy to

XfinityChristy

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8 hours ago

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Cancel

Where is there an option to cancel on the app or website????

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Good morning @user_3cgrxo, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues getting the service set up in your condo, but you have come to the right place for a

XfinityJeff

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8 hours ago

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Who is responsible for installing a coaxial cable?

I've purchased Xfinity service for my Condo that I own 3 months ago, and since then, I have had no help getting service set up. I've tried time and time again to get a technician to come out and install the coaxial cable required to set up the modem but they come out, inspect the property, and leave

Question

@user_sigvbw FOX Nation is a streaming service not a specific channel. In order to access it you can either subscribe through our X1 TV box by saying Fox Nation into the voice remote or directly through FOX's website and subscribe.

XfinityMatthew

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8 hours ago

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PBR rodeo

I want to watch PBR Rodeo and Brad Paisley concert tonight on Fox Nation

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I initiated two new mobile lines in April and attempted to upgrade our BYOD phones. We were told that only one qualified, we could not replace 2. I was told that I had not had an established account long enough. Even though I have an 850 credit rati

user_i1edfv

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8 hours ago

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Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)

Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic

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Promotion ending soon — request for available internet offers

Hello, My current internet promotional discount is scheduled to end on August 11, 2026. I currently have an internet-only plan with speeds up to 300 Mbps and pay $40 per month, including the automatic payment and paperless billing discount. I would like to check whether there are any available promo

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Billing

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