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@XfinityBrianH I have used the download feature successfully for years. But downloaded DVR programs have failed to remain displayed in Library - Downloads since I upgraded from Iphone12 to iPhone 17 in December. I can successfully download a video
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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Hi user_gjw3a! Thanks for taking the time to visit our Xfinity Forum regarding this email concern. We appreciate you being a customer, and my team is here to support you. The error "Temporarily blacklisted IP Address - try again later" may occur if y
blacklisted
I am receiving the following message on my iPhone mail account - "Temporarily blacklisted IP Address - try again later." My comcast.net email address is working fine on my Windows-based computer using Outlook. How do I get this resolved on my iPhone?
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Hi there, @user_pourd1 Thank you for taking the time to reach out regarding needing to transfer your number on your Ex husbands account to your account. Do you currently have Xfinity services now?-Richard
Transfer mobile number from someone elses account to mine
I have recentely gone through a divorce and my mobile number is still on my x-husband's account, (XXX)XXX-XXXX. I want to transfer my mobile number to my personal account. My x-husband has already called and given permission to do so.
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It keeps saying March 31th i will lose the hallmark station $urely the rea$on is obviou$ . . .
Why are we losing the hallmark station
It keeps saying March 31th i will lose the hallmark station
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I am having trouble with my TV, lose sound regularly and sometimes this is followed by picture loss and sometimes it stops and repeats several times. This happens on multiple channels. I have tried the reset box stuff with no improvement. In addition
Need technical assistance
Have had disrupted audio and video on TV for 4 days. Impossible to watch.
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@user_kmdn9o Hello! Thank you for taking the time to share your experience. We can take a look at any issues around the area and if there are any updates on the node maintenance. To do so, please send us a direct message with your full name and servi
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
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Thanks for letting me know, @user_l1plpd. The mobile browser is a little different from the desktop version. The Direct Message prompt does not have the same icon, but it is in the same location in the top-right corner of the screen. Our good frien
App and Home app issues
I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl
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I have that setting disabled and guess what!!!!! you can still see the Xfinity Wifi. Not cool.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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I apologize the screen I am on does not have that information showing. I’m using my phone, guessing that may be why?
App and Home app issues
I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl
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Hello, @user_r639q1 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help get a new set-top box sent out and ensure the old serial number for the misplaced box is accounted for. I'll need to gathe
Get a New TV Box
I have misplaced one of my TV boxes and would like to get a new one. [Edited: All Caps]
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user_j7rk3n Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration and would be happy to further assist you. To get started please send us a DM to Xfinity Support with your full name and address.
Disputing Comcast's determination of no conflict with cable location
I need to have some landscape work done. I have made three requests through 811 for Comcast to mark the location of the underground cable leading from the junction box to my house (there is no overhead cable). The line I know is very close to where the work will be done, but each time, within a minu
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@user_tp58ma I wouldn't have any information I could send you, but if you want to send me a direct message with your name the address of the account and the e-mail address I'll put into our system and let you know what information I see. &nbs
Live agent
I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!
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I have the same issue
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
Hello, @nm469 thank you for reaching out over Xfinity Forums. I completely understand where you're coming from with wanting to view streaming content outside the home on the Xfinity Stream App. I found a helpful article that has a list of networks th
Xfinity Stream not showing channels on fire tv
Have a Samsung television with a fire stick. The Xfinity stream app is no longer showing more than 4 channels. Tried checking internet…good Tried logging out and back in… nothing Tried uninstalling and reinstalling… nothing Tried restarting fire tv… nothing
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Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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I understand that but I need a chat message stating that with name of the old email address. I would post the email address here but this is a public forum and it has my name listed. Is there a way to do that privately?
Live agent
I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!
Question
@user_tp58ma Thanks for clarifying, so if you're getting that message that means the e-mail has been deleted and is no longer accessible or recoverable as we no longer provide secondary e-mail addresses
Live agent
I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!
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Thank you for your post @TereB. We can help get a ticket submitted. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https
ECR
Xfinity Mobile claims my Samsung phone is "locked by Samsung" (which Samsung confirmed is false—they don't impose carrier locks). IMEI checks show it's fully unlocked, yet Xfinity won't provision/release it for use on another network.I've met all unlock criteria (paid off, active 60+ days), but fron
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Thank you for updating your topic ! Sorry to hear that. Best of luck to you with your future choices !
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Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
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