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I've restarted the modem through the app. I've unplugged and replugged the modem. You've told me multiple times it's a service issue and crews are on the way but it's magically fixed within about 30 minutes. I've signed up for the text m
Is there any customer service at all?
I CANNOT get to a human being through the app or phone! My internet has dropped AT LEAST NINE TIMES in the last not quite 72 hours. How do I actually get help or should I just cancel?
Question
Of course I tried trouble shooting. NINE TIMES I've been down since Friday night. If I message the useless xfinity chat "assistant" and the service is out it won't let me speak to a person because they already know I'm down. If I message
Is there any customer service at all?
I CANNOT get to a human being through the app or phone! My internet has dropped AT LEAST NINE TIMES in the last not quite 72 hours. How do I actually get help or should I just cancel?
Question
Thank you for reaching out here. If you want to delete a Voicemail on your landline service you would just press the #7 after the message is heard. You can press 77 to delete that while the message is playing.
where do I erase messages on my land line phone [Edited]
where do I erase messages on my land line number [Edited: "Personal Information"]
Question
I’ve tried logging in on both phone and computer after clearing cache and cookies and on different WiFi’s. Still nothing unfortunately.
Access not authorized
It says I have logged in successfully but I'm told access not authorized. I’m not able to do anything, I just made this account two days ago after purchasing internet. I have already verified my email.
Question
Can't say for sure without knowing more, but "Update" emails are almost always SCAMS. Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See http
How Do I Update My Email Account? [Edited]
been told I must update my email account or I will loose it; How do I update my account?
Question
Is there any customer service at all?
I CANNOT get to a human being through the app or phone! My internet has dropped AT LEAST NINE TIMES in the last not quite 72 hours. How do I actually get help or should I just cancel?
Question
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Customer Service
How do I contact retention services
I had an escalation support ticket created 11 days ago and have not received any updates. After waiting on hold for 1 hour each for 2 separate calls today (the first call was disconnected as the customer service rep was transferring me) to get an update, as the support ticket link does not show that
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Billing
@user_wlin84 Thank you for connecting with us about a new promotion. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
Question
Hello @zepplin99, thank you for your comment. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums is a violation of the Forum Guidelines. In the fu
IPSec/L2TP VPN Filtered / Blocked. I am done playing this game!
I am an Xfinity customer paying for your highest-tier residential internet plan, with unlimited and uncapped usage outside of the ports Xfinity publicly lists as blocked. According to Xfinity’s own documentation, ports 500, 4500, and 1701 are NOT listed as blocked or restricted. Despite this, all th
Question
Thanks for reaching out through our community forums, user_1guf3p! We appreciate you joining the Xfinity family, and I'm sorry that you're running into issues when signing in. Have you tried clearing the cache and cookies before logging in, or tried
Access not authorized
It says I have logged in successfully but I'm told access not authorized. I’m not able to do anything, I just made this account two days ago after purchasing internet. I have already verified my email.
Question
I'd love to know more about deals for current customers. i don't see a chat icon in the top right corner of the page - what am I missing?
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
Question
Good afternoon user_kw6loj. You have reached the right team. I will be happy to assist you further with your concern. If you could send our team a direct message with your full name, the name listed on the account (if different), and the servic
cancel internet service
I need to cancel my service. Can someone please help with that? There is no way to do it on the site and I do not want to have to call.
Question
Think I found it. A message was sent. Thanks
Unauthorized payment
After tons of problems with xfinity mobile I decided to cancel services in Jan 2026.I had an automatic payment coming later that month and fine I left my card on file and paid. next day I call to have them remove the card on file because it was not letting me do it in the app. The agent removed it.
Question
Hello @user_2bezwd Thank you for reaching out on our community forum. I would love to see what is happening with your internet. Have you tried any troubleshooting?
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Is there any customer service at all?
I CANNOT get to a human being through the app or phone! My internet has dropped AT LEAST NINE TIMES in the last not quite 72 hours. How do I actually get help or should I just cancel?
Question