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@XfinityAirelle We would still be happy to review your account and see whether there are any available package changes that could lower the monthly bill while keeping the services that matter most to you.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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@user_9kofmf see i dont even have that
ESPN unlimited not working despite xfinity say app saying active
Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com
Question
Still having issues. I just created the email and it is telling me that it's linked. I do t know where it is linked because I've never used it.
Peacock subscription
Unable to activate my peacock subscription. It will not allow me to use my email address as I currently have an account active
Question
Xfinity Home app missing security controls and arming/disarming features
I am experiencing an issue with the Xfinity Home app. When I open the app, it redirects me to the main Xfinity app. Additionally, within the Home section, I can only see my camera feed; all other functions, specifically the ability to arm and disarm my security system, have disappeared. I rely on th
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Devices and Equipment
user_ozhelu Hi there! Thanks for using our Forums and contacting us! Are you still having issues with the Mobile service? If so we are here to help get you connected.
Transferred to Mobile but no service
Just activated Xfinity Mobile and transferred but no service when done. What do I do?
Question
Awesome, I’m glad it worked and you were able to remove the other user from your account. One great thing about this public platform is that other users may see your post when they log in, and the information you shared about what resolved the
Help me remove a user from household. The user removal function doesn't work.
I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y
Question
I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. Thank you for volunteering your time to help me! The issue was resolved.
Help me remove a user from household. The user removal function doesn't work.
I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y
Question
Hello can you cancel my subscription please
Can you please cancel my subscription for wifi pass $10 every month I don't want to continue paying it anymore I need to save and I will start again next time not for now can you cancel it for now
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Customer Service
I waited a day after turning off automatic payments and tried again to remove the user. This time, following the same steps, I could remove the user without the error message. Possibly, waiting 24 hours after making the billing change helped. Since
Help me remove a user from household. The user removal function doesn't work.
I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y
Question
Greetings @user_i0y1id,We would be more than happy to review your account in relation to this Xi6 device. We'll need to move to our secure direct message channel to do so. Please send our team a direct message with your full name and service address.
Xi6 return request but I never received the device
Hello, my account shows a return request for an Xi6 device, but I never received or used an Xi6. I selected that I would use my own equipment when placing my order. I also cannot access my Order Summary. Can an Xfinity representative please help me review my order and equipment records?
Question
Hey @user_dysgk6 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xb7 gateway with your 2 GB service. The gateway can be swapped out at a loc
xB8 router
I’ve been recently upgraded to 2 Gbps internet but haven’t seen any increase on Wi-Fi speeds. I currently have an XB7. How do get an XB8 or better modem/router?
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@user_z3yoks Thanks for trying. Let's continue to our conversation via DM so we can discuss account specifics to troubleshoot some more.
nternet-only Peacock activation banner stuck on hourglass icon
My internet-only account has a stuck Peacock promotion token. Standard chat could not fix it. I need an official employee to run a backend Entitlement Reset to clear the old data loop
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Hey @user_igfvo2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Wi-Fi pass. You can cancel anytime using the Unsubscribe link in your confirmation emai
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Hello can you cancel my subscription please
Can you please cancel my subscription for wifi pass $10 every month I don't want to continue paying it anymore I need to save and I will start again next time not for now can you cancel it for now
Question