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Save 300.00 on new smart watch
Diamond rewards membership
Site specifically states $1 movies for Diamond Reward Members but I haven't seem any since summer.
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Cannot make or receive phone calls or text messages while staying in China now
I cannot make or receive any phone calls or text messages now I am in China. I am on premium unlimited plan and can access to data through roaming. But no phone calls or text messages.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking for a site survey request
Wanting to see about a site survey for my property in Palm Bay Florida
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user_zvj5ve- Thank you for taking the time to share your feedback and for joining the Xfinity Forums community. We truly appreciate your choice in service providers over the years and the opportunity to support you. We’re here to help in any wa
Urgent Billing Issue and Request for Clarification
Hello, I am writing to formally raise a serious concern regarding my recent billing statements, which have shown significant and unexplained increases over the past two months. In April, I initially received a statement showing a balance of $176 due on April 14. Shortly afterward, I received another
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Looking for a site survey request
Wanting to see about a site survey for my property in Palm Bay Florida
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Customer Service
I already did DM Xfinity support but no response
Misleading promotion and unauthorized plan change
Dear Xfinity Customer Support, I would like to file a formal complaint regarding a misleading promotion and the handling of my account. In March, I signed up for an internet plan advertised at $45 per month, which included 1 free mobile line for one year. At that time, I explained clearly to the rep
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Good afternoon user_njr7cy. You have reached the right place! I will be more than happy to assist you with your request. I will just need some additional information. Please send us a direct chat message with your full name and complete service addre
Cancel Service
How do I cancel internet service and return router. Thank You, moving out of country.
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@user_ubu0jn Our team is sad to see you want to cancel your account but can assist with getting that process in place. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send
How to cancel my xfinity account
How do I cancel my xfinity account? I just paid the next billing cycle for April 2026. Thanks
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sign in to email
I cannot get into my email. It keeps circling around. Come on, really, I used to hit and in 1 click get in. Now I have to get 3-7 codes from Z|Xfinity and still get nothing. Should I just quit this email or what? How to make it easy on computer to sign in.
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Cancel Service
How do I cancel internet service and return router. Thank You, moving out of country.
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Customer Service
Hello @user_v8v4r4, and thank you for reaching out on our Xfinity Community Forums with your concern! We would definitely be able to continue to assist you via the Direct Message you sent. Could you please check to see what our last reply was t
diamond member can't activate peacock
Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!
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yes, please. Please lobby Xfinity to make it possible to use the customer service number to report a problem or talk to a human without an account number. I manage 2 residential xfinity accounts, but don't have xfinity at my home where the problem wa
not a customer, but lines down in my yard, can't report it without an account #
All of the avenues I'm aware of to report a downed xfinity line require that I have an account number. Although I manage 2 residential properties, linked to my cell number, the problem is at my home. The problem began several weeks ago when xfinity lowered the lines so that a neighbors tree could be
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Good afternoon showbizmanager. Thank you very much for the information you have shared, and the troubleshooting you have completed thus far. You have reached the right team, and I will be happy to assist you. In order for me to review everything in m
Ongoing XB8 Gateway Network Instability – Request for Advanced Technical Review
Hello, I’m requesting assistance with an unresolved network issue involving an Xfinity XB8 gateway that has persisted across multiple support interactions and technician visits. The problem is reproducible across multiple devices (Mac and Windows) and appears to be network-level rather than device-s
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Hi there, @user_kqam3f. Thanks for reaching out to us here on the Community Forum. We would be happy to work with you on changing your plan. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, clic
I want to change my internet plan
Current plan is costing me $159 monthly which I want to downgrade
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Urgent Billing Issue and Request for Clarification
Hello, I am writing to formally raise a serious concern regarding my recent billing statements, which have shown significant and unexplained increases over the past two months. In April, I initially received a statement showing a balance of $176 due on April 14. Shortly afterward, I received another
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Constant dropping at random intervals
For the past 10 days now, my home internet will drop at random. It is mostly fine during the day, I notice it get worse around 8 or after I start gaming. My PC has ethernet, and it's not the only device that disconnects. I have contacted live agents and we have troubleshooted and even had a tech com
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I sent a direct message 10 days ago and I have not heard back yet. Can anyone help me get access to Peacock yet today?
diamond member can't activate peacock
Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!
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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Scott and his leaders. Thank you for choosing Xfinity!
XfinityMonica
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9 hours ago
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Complimentary
Today I had the pleasure of speaking with Scott at 11am on April 22, 2026. Scott was professional and didn't speak to me in a condescending manner. He took the time to explain my bill and made changes that I understood. Thank you Scott for your service!
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