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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Intentionally Confusing
Why does Xfinity make it impossible to compare product packages? The "change plan" feature that offers the option to compare tv packages doesn't work. Instead, it puts you in a loop that never gives you a chance to see what you get. It's been this way for years. They make it impossible to know what
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Modem Upgrade
I called xfinity with an internet issue and was informed that I would need to replace my xfi modem. The person I spoke with said they placed the order for me and that I should receive it in a few days. I never received any sort of confirmation and can't reach anyone to confirm that the order was pla
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Customer Service
Hello, and welcome, user_rl4fa7! To enroll in the Unlimited Data Option, go to xfinity.com/buy/customize-internet-equipment. Once you enroll in the Unlimited Data Option, it will take effect immediately, and you'll see the charge reflected on the bil
Can I add unlimited data for only month?
Can I add unlimited data for only month? how can I contact xfinity to do that?
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user_0iq8mv Thanks for posting on our Community Forums. While our team is limited with our access to Xfinity Mobile accounts, we can assist by creating an escalated ticket for our XM Executive team to research these issues for you. Please send o
Escalation Request – Unresolved Xfinity Mobile Issue for 4 Months
Dear Xfinity Mobile Executive Customer Relations, I am writing to request an immediate escalation of my Xfinity Mobile account issues, which have been unresolved for more than 4 months despite numerous chat sessions, phone calls, and in-store visits. Account details: I currently have two active line
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Thank you so much for the update, and we are happy to check back after the weekend to see how the connection holds up.
Turn On TV and picture is shrunk to "postage stamp size" in upper left corner.
This problem just started. I saw that another subscriber had the exact same problem but there was no solution noted. His question was "Closed". I have checked ALL the Settings on my Samsung TV. I spend about 30-45 minutes resetting devices and eventually it returns to Full Screen. Now I have not che
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The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can I add unlimited data for only month?
Can I add unlimited data for only month? how can I contact xfinity to do that?
Question
@user_uabawx Please send us a direct message with your full name and service address, and we can get this escalated to our mobile team to look deeper into what is going on with your documents. To send a "Direct Message" to Xfinity Support: Clic
Formal Complaint: Misleading Cashback Promotion and Denied Reimbursement
I am filing this formal complaint regarding Xfinity’s recent promotion, which I believe was misleading and caused significant financial loss and stress for my family. We recently purchased a home and were initially Verizon customers. Xfinity advertised a promotion stating that if we switched to Xfin
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“ We are having issues verifying your mobile bill We reviewed the mobile bill you submitted as part of our Device Plan Payout promotion, but we could not verify it for the following reason(s):Document bill date is more than
Formal Complaint: Misleading Cashback Promotion and Denied Reimbursement
I am filing this formal complaint regarding Xfinity’s recent promotion, which I believe was misleading and caused significant financial loss and stress for my family. We recently purchased a home and were initially Verizon customers. Xfinity advertised a promotion stating that if we switched to Xfin
Question
user_169a14 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Bankruptcy filed
I have filed for bankruptcy can I be allowed additional time to pay my next bill
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@user_dad55d Sorry to hear about the misinformation about the watch and plan changes. You can follow the instructions for returning the watch found at https://www.xfinity.com/support/articles/returns-and-exchanges . If that online option doesn't work
Apple Watch bait and switch
On September 2, I contacted Xfinity customer support after noticing I was being double billed for Netflix. The support representative offered to correct this by moving my account to something called “Xfinity Now” - which eliminate the Netflix issue and lower my monthly bill. As an added bonus, the r
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Having issues with identity verification again.
In 2023 I added 2 mobile lines to my Xfinity account for myself and my wife. The verification process was horrendous. As soon as they attempt verification the "3 questions" don't pop up and the order is immediately cancelled. Told me to contact the credit bureau, which also led nowhere as they said
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Devices
Hello @Zaphod_Joe, thank you for the comment. Sorry to hear that you are having issues with your internet. I see you stated you power-cycled the router. Did you power cycle the modem as well? Are you hardwired to the router or wireless?
IP re-route help, severe packet loss
I am having an issue with a specific comcast server in my pathway. The IP is 96.110.42.177. My upload and download speed are great but I am having severe packet loss exclusively related to this one server and I have been unable to force my gateway into a new IP for a new path. When I have tried to r
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I had not turned on the tv since yesterday in case the "full screen" mode was still available from yesterday. It was NOT. I turned on the tv and the picture was only in the top left corner, then moved to middle of tv at 75% of picture size and the i
Turn On TV and picture is shrunk to "postage stamp size" in upper left corner.
This problem just started. I saw that another subscriber had the exact same problem but there was no solution noted. His question was "Closed". I have checked ALL the Settings on my Samsung TV. I spend about 30-45 minutes resetting devices and eventually it returns to Full Screen. Now I have not che
Question
The latency problem begins beyond Comcast's backbone router's (ibone hop #8) webspace in the next upstream provider's backbone transit router's (tcore hop #'s 9 and 10) webspace. IP address lookups show that the tcore network is owned by Tata Communi
Seattle Area Residents Can't get under 200 ping...anywhere?
For months now I've been plagued by intermittent (but almost always present) lag spikes and packet loss and tracert's always show the same thing...I can't even get out of my own city without going fomr 16 to 200+ ping because of these congested areas have been well known for years it seems based on
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Escalation Request – Unresolved Xfinity Mobile Issue for 4 Months
Dear Xfinity Mobile Executive Customer Relations, I am writing to request an immediate escalation of my Xfinity Mobile account issues, which have been unresolved for more than 4 months despite numerous chat sessions, phone calls, and in-store visits. Account details: I currently have two active line
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Customer Service
... Have a recommendation? Would that work? ... I'm not at all familiar with NAS devices, so really can't help. Perhaps another user more knowledgeable will have ideas. Good luck! Please be aware that there are 2 kinds of responses in this Forum: R
BruceW
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How to connect a USB HD to XB8 router?
I currently have it connected to an old router set up as an AP. I would rather have it directly connected some way. 1) I read that there are USB to Ethernet adapters that would work. If so I need a recommendation please. 2) The solution would have to be able to power the HD. Thoughts?
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