Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (443.3K)
Can you tell me how to find the xfinity forums site?
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
Question
user_w0cx9o Thanks for letting us know! I'm glad you were able to have your needs taken care of over the phone. Take care!
Cancel my Internet service
Your schedule to cancel does not load. Cancel my service asap. Thanks and please confirm.
Question
Thanks for posting on our community forums, user_sooiry! Sorry to hear that you're running into issues signing in to your email address on your phone. Are you running into any specific error messages when attempting to do so?Also, if you haven't alre
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
Question
user_onesxn thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to get the cable line moved due to some construction you are planning in the neat future. Let's see if we can get a ticket created
Relocate cable line
Hi, we’re building an ADU to our existing home and need to move the cable line. Is there a cost associated with it?
Question
Customer Service Agents
First I would like to say that I’ve been a customer with Xfinity for over 8 years. This is the first time that I’ve received such a terrible experience from this company. About 2 weeks ago, I ordered 2 upgrades on my mobile account upgrading to a 17 pro max. So a couple of days later, I only receive
Question
•
Devices
Changing the Apple mail to "Fetch" instead of "Push" for all my Apple devices appears to have fixed the problem.
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
Question
Thanks for the reply, the request was already resolved though a phone call
Cancel my Internet service
Your schedule to cancel does not load. Cancel my service asap. Thanks and please confirm.
Question
Relocate cable line
Hi, we’re building an ADU to our existing home and need to move the cable line. Is there a cost associated with it?
Question
•
Customer Service
Hello @user_kywem9! Thanks for being a part of our Xfinity Community Forum. I am incredibly sorry to hear about this series of failures. After being hung up on, promised credits, and experiencing a decline in service after a plan change, I can defini
Untruthful customer service
Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w
Question
no service
I cannot watch TV since they said that they were working on fixing something.
Question
•
Xfinity Stream Website
user_9305e4 and @user_uycnas I would recommend reaching out to our Customer Security Assurance Team (CSA).
SMTP block for outgoing emails on iCloud, Yahoo, and Gmail using Apple Mail on MacOS
Beginning in mid‑January, Apple Mail on my Mac lost the ability to send outgoing email across all configured accounts. Because the failure affects three unrelated providers (iCloud, Yahoo, Gmail), the issue is not account‑specific, not tied to a single service, and not caused by user‑side settings.
Question
Okay good to know. Can you try removing your comcast.net email client completely and then re-add it to see if anything changes with the outgoing email behavior?
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
Question
Untruthful customer service
Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w
Question
•
Customer Service
Repair a phone
I ordered a new one and it should have been shipped old one broke under warranty
Question
•
Devices
AppleTv Activation
When I tried to activate my streamsaver subscriptions through the streaming subscriptions page I click the activate button, it loads for a few seconds, and ends with "Something unexpected happened". I tried multiple times on a computer and phone. Deleted browsing data and retried. Still with the sam
Question
•
Xfinity Stream Website
We recommend changing the time frame to "all-time" to really clear thing out @schultz. Do you currently have any rules or filtering established?
Can I get a Yahoo email invitation faster?
I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a
Question
Yes I am using native mail app
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
Question
I need a battery backup for Xfinity Pro WiFi Extender also - but I don't see an icon to send a direct message. How do I send a direct message?
user_1gqouh
commented
15 hours ago
to the conversation:
0
0
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
Question