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Thank you I’ve sent a message. Looking forward to hearing back.

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2 Gig Plan Capped Around 1.4 Gbps After Account Change

I’m on the 2 Gig / 250 Mbps plan and was consistently getting about 2.2–2.3 Gbps before a recent pricing/account change. Xfinity confirmed I remained on the same 2 Gig plan, but after my modem was restarted/reprovisioned, my download speed immediately dropped to about 1.4–1.5 Gbps and has stayed the

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Hi there, @misomom! Congratulations on your new devices! We can further help with your Xfinity Mobile account so only the new devices show. I will need to check your account to find out what is causing that such as your order still pending. Please se

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Please delete old device on mobile account page

Purchased 2 new phones to update/replace 2 old current phones on our Xfinity mobile plan. There should only be 2 devices on the account. How do I delete the old phone and only have the 2 new phones listed on our x account - currently there are 3 phones listed. Please advise. Thank you.

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Emergency

Cable line disconnected from telephone pole outside.

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My Sept internet bill amount

Tried everything, I need my Sept billing info.

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Hello @user_u9ggof thank you for reaching out on our community forum. I understand this has been frustrating trying to get everything resolved. I would like to review the account and make sure that everything does get resolved. Please send us a dire

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Urgent Billing Dispute & Safety Hazard – Unserviced Outage & Unburied Line

Dear Xfinity Customer Care, I am writing to formally dispute the current balance of approximately $300 on my account, request an immediate retroactive credit, and report an unresolved exterior safety hazard at my property. For nearly two months, I was completely without internet service due to a bro

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Howdy Wingman999 (Cool name) 👋 I appreciate you stopping by the forums for help with your equipment replacement, and you're in the right spot! If you're not near any Xfinity retail stores to pickup a new box at, we'd be happy to facilitate a shipmen

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Replacement 4K TV Box

Hi, I need a replacement X1 4K TV Box. The HDMI port is bad. I’ve used the hdmi cable on other devices and the hdmi cable works. I went through the virtual assistant with no avail. Can you help me receive a new box? There isn’t a Xfinity store that is close to me for exchange.

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Hi ther464, thanks for taking the time to post here on the forums! I'm sorry that your area's also been affected by the storms. With large scale issues with severe damage to our infrastructure, it can often be difficult to set an estimated time as to

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Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact

I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever

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user_h7oqph I would recommend using the Peacock Account finder to see if your Peacock account can be located.   

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peacock account is linked to another email and I need it to be reset

When I try to activate my peacock account it says “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_f14834b” and I do not know what email it is. Can someone help me reset this?

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Hi @user_jjx6yv sorry to hear you are not receiving updates yet. Before you can get texts from Xfinity, you must add your phone number to your account. If you haven’t already added a phone number, you can do it in the Xfinity app or online. &nb

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no codes sent

When I am accessing my account and checking current information there I am told I will receive a code on my phone but a code is not sent. This has been happening consistently. Please advise.

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I completely understand why a situation like this could be a bit frustrating. I would be more than happy to look into your account and see what went wrong with your 5-year plan. To begin, would you mind sending me your name and the address to your a

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False advertising and breach of contract

This time last year I signed up for $50/mo internet guaranteed for 5 years. To get that rate, you agree to auto billing and electronic invoicing. Now, one year in, the bill jumped to 80/mo. Looking back at the e-bill (now), it does state 12 month promotion, but I never bothered to look at the bill b

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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11 hours ago

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thiefs.

i’ve been being charged since june 2024 for a router that the xfinity man took when he upgraded my router. i was told id be credited the $360 and was only credited back $60. was told that they cant go back that far which is a bunch of [Edited: "Inappropriate Language"] because they did it before whe

Question

Hello jennd0e, and thanks so much for taking time out of your busy day to reach us here on our Xfinity Forums! An agent will need to assist you in upgrading to Internet Essentials Plus, and we're happy to help using our 1-1 Direct Messaging service.

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Upgrading to Internet Essentials Plus

Hello, I already have Internet Essentials and just wanted to upgrade to Internet Essentials Plus. Would someone be able to help? The app wasn’t showing me the option. Id prefer to do it online if possible.. it’s just really hard going in to a store or finding time to call while managing three little

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Community Best Answer

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

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$1,100 Xfinity Mobile Premium Unlimited Upgrade Offer Accepted — Order Failed — Executive Escalation Requested

I’m looking for help from Xfinity Support/Executive Customer Relations with a Mobile upgrade promotion that was offered to me multiple times but apparently failed to complete in Xfinity’s system. On my first call, I was offered this deal for the $1,100 upgrade, my wife wanted to upgrade that day and

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Getting started

I am not able to get started with the Xfinity router that was just installed. I downloaded the Xfinity app and changed the SSID and password for router. I am not longer able to connect with the box. I am sure the SSID and Password are correct. I need some basic instructions for connecting to the box

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Hello @user_jv5g26, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

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Formal Complaint and Immediate Refund Request for $193.42

Dear Xfinity Executive Customer Relations Team, I am writing because I am extremely angry and frustrated with the way Xfinity Mobile has handled my account. The phone number associated with my Xfinity Mobile account is [Edited: "Personal Information"]. I started using Xfinity Internet around July 20

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Hi there, @user_7d8wnd. Thanks for reaching out about getting a payment arrangement until 9/1. The Xfinity app, https://www.xfinity.com/xfinityassistant, will allow you to set up, edit, or cancel a payment arrangement, https://www.xfinity.com/support

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Help with payment arrangements

Hi I’m falling behind on my Internet payment this month I wanted to see if I can get on a payment arrangement I tried online but they only give me like 10 days to pay it my bill due the 25 but I can’t pay it til the 1st of next month

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user_1g37kz Thank you for the additional information! We can have a ticket opened to our engineering team to investigate this further for you. Please send us a direct message, so we can gather your account information.      To se

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xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv

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Unfortunately, there can be no further credit added. Are you continuing to have issues with your services at this time?

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credit escalation closed

I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo

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