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@user_tpffz5 Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the
email address not fully updated
I changed the email address associated with my Xfinity account, but I'm still getting payment confirmation emails sent to the old email address and not the new one.
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@user_0szi4z Thank you for making us aware of your experience with this authentication process you had last night. We normally only request for basic personal information and the last 4 digits of the card on file (depending on the department). The fu
Why is support asking for my SSN?
I've worked with support 4 times in the last month, each with a translation/AI service in a different county (I assume). Last night, they refused to work with me unless I typed in my ENTIRE Social Security Number into the system. When I refused, they refused to help me further, or attempt to verify
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@XfinityRichard Just did. Thank you.
No Amazon Gift card as promised after 32 weeks!
I signed the internet contract on April 25, 2025 with $120 Amazon gift card and was told I can expect to receive by email in 12 weeks. After 12 weeks, I was told Xfinity was processing the gift card and need a little more time. It's been 32 weeks, I still haven't received gift card. But now the agen
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@user_lou4lg no, they are supposed to give you credits for the watch every month (if they apply it correctly, that is) and you pay $10/mo to have the watch on your Xfinity Mobile plan. Not a good deal at all.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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@guest5123456789 no, they are supposed to give you credits for the watch every month (if they apply it correctly, that is) and you pay $10/mo to have the watch on your Xfinity Mobile plan. Not a good deal at all.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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@user_hgoc1j You can't. You have to have an Xfinity Mobile plan to qualify for the "free" watch. Not a good deal at all.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Yes it is, both the Xfinity ID and Security page and the Account Communications page have the new email address which is why I'm confused I'm still getting emails at the old email address.
email address not fully updated
I changed the email address associated with my Xfinity account, but I'm still getting payment confirmation emails sent to the old email address and not the new one.
Question
user_1rwq1v Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Numerous Internet issues for the last month
I need help with my Internet as it is not working or having outages for an entire month while trying to work. I have had the equipment replaced and still having issues. I should not be charged for the last month and I need somebody to review might pricing as well. I am at the point of finding anothe
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Hello, @user_tpffz5 was these the steps you followed to change your email address: To change your email address in the Xfinity app, follow these steps: Tap the Account tab. Select Account settings, then Xfinity ID and sec
email address not fully updated
I changed the email address associated with my Xfinity account, but I'm still getting payment confirmation emails sent to the old email address and not the new one.
Question
Hi there, @user_ij0n21 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I understand your frustration with being offered a Gift Card and later never receive it. Please be as
No Amazon Gift card as promised after 32 weeks!
I signed the internet contract on April 25, 2025 with $120 Amazon gift card and was told I can expect to receive by email in 12 weeks. After 12 weeks, I was told Xfinity was processing the gift card and need a little more time. It's been 32 weeks, I still haven't received gift card. But now the agen
Question
Why is support asking for my SSN?
I've worked with support 4 times in the last month, each with a translation/AI service in a different county (I assume). Last night, they refused to work with me unless I typed in my ENTIRE Social Security Number into the system. When I refused, they refused to help me further, or attempt to verify
Question
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Customer Service
One specific laptop will not connect to our Xfinity Wifi Extender
I just recently installed an Xfinity Wifi Extender in my home office. I have two laptops that I use here, one for the office and one for personal. The personal laptop connects to the wifi extender and the work laptop absolutely will not connect to the extender. I have forgot network and tried to rej
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Your Home Network
email address not fully updated
I changed the email address associated with my Xfinity account, but I'm still getting payment confirmation emails sent to the old email address and not the new one.
Question
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No Amazon Gift card as promised after 32 weeks!
I signed the internet contract on April 25, 2025 with $120 Amazon gift card and was told I can expect to receive by email in 12 weeks. After 12 weeks, I was told Xfinity was processing the gift card and need a little more time. It's been 32 weeks, I still haven't received gift card. But now the agen
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Customer Service
Upon further review, this was potentially due to an issue with the cable modem (my own, not provided by Comcast/Xfinity) as other Android apps using Wi-Fi on my home network occasionally failed to connect to servers at the same time as my Outlook con
POP3 SSL handshake delay causing Outlook timeouts (0x8004210A) — IPv6 path appears slow
The following problem began for me at approximately 7:40 PM MST February 2, 2026 and persists today (February 3, 2026 4:00 PM MST.) Full disclosure - I had Copilot help with debugging this issue. After much work, it has arrived at a temporary solution for me. Below is the text that Copilot generated
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Hello user_bnctsj! I'm so sorry for the frustration you are having with trying to send email. I know how vital it is to communicate with friends and family so when email fail it's creates an issue. I would love to help out and get this sorted out for
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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@user_hgoc1j Thanks for reaching out to us this link https://www.xfinity.com/support/articles/apple-watch-fee-monthly-charges has great information on how the smart watch plans work with the Xfinity mobile
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
@BruceW I sometimes use Microsoft Office Outlook 2003 (I know, older software on a Windows 10 machine). I know that one has those kind of email rules and actions. With Outlook 2003, I also use Spamaid, a filter that lets you specify what type of ema
Create Filter Rules
When the email transition to Yahoo Mail happens, I wonder if there will be a way to create filter rules for emails. For example, you could play a sound for emails from specific senders. You could even display a custom notification for emails from that sender.
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If I use 587 i get the following.
user_sq9bvs
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6 hours ago
to the conversation:
0
0
Sending email from my comcast.net account not working
My email either fails to send or when it gets sent is delivered with hours of delay from my iPhone for my Comcast’s.net email account.
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