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You will need to reach out to NOW customer service and request a new SIM card for your device.
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
I understand, and I appreciate your patience and partnership in getting this resolved. The webpage shared above is the fastest way to get it added. It also provides phone number 1-833-231-6446. Our team does not have a way to override or add military
Unapplied in-store Military upgrade,2 year mobile line and other diamond tier benefits delay
Hello, I am escalating an issue regarding the Xfinity Military promotion. On May 31, 2026, I attended an in-store appointment specifically to sign up for the "Xfinity Internet military deal." I physically presented my proof of military service to the representative, but they failed to apply my milit
Question
Yes, but they normally don't help NOW customers
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Sounds like to me your SIM card could be damaged. The first thing you should do is a Network reset to see if that fix your issue. This usually gives your device a nice reboot and get you right back on track. If that does not work, I will be looking i
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
I'm on the line also with an Xfinity operator, but no one seems to be able to restore my service I spoke to Jock on 7/16/26 and service was supposed to be restored in 24 hours
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Physical SIM card is in this phone and I'm a current NOW customer
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
No I have a hard SIM in my phone
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Hello there @user_0r4hae, you have reached the right department to begin the process of fixing your issues. Would you happen to be using a eSIM for service?
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
Having a technician visit would allow them to see what may be causing issues, and allow us a chance to resolve these concerns. If you would like us to assist you further, please let me know.
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Tv remote activation
I just replaced the batteries in my tv remote. How do I get it to command?
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I'm sorry, I don't understand what you're saying. My daughter logs in and it shows she is the primary user with the new address listed. I log in and it says I am the primary user with the old address listed. How is that a self help option?
Moving has messed up my account
We recently moved. Since moving, I have lost access to some perks I had set up and I am no longer considered the primary user for my account. Somehow, they set my daughter's email up as the primary user. Before the move she was only a manager She has tried to invite me to be a manager so she could s
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I have literally sent you guys a dozens of direct messages you lying crooked clowns never reply
How to contact for property damage claim
Recently comcast ran a cable from the junction box in my neighbors yard, under my driveway, through my yard to my neighbors house. In doing so they left a lot of damage to the driveway, yard and cut the sprinkler line if several spots. I am not able to reach a human through the chat or phone to get
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Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
Question
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Plan
If this is a new service installation / new move-in, the other end of the line has probably been disconnected from the Comcast feed. It's quite typical. You likely need a tech out to reconnect your premises to the active Comcast feed at the main spli
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Internet isn't working
Good morning! I purchased Wi-Fi yesterday from Xfinity and it's not working. I followed the prompts for setting up the activation as the app said but the light never went white. I have two coax wall plugins in my apartment and tried both of those and neither worked, I also tried different outlets an
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