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larissaej, I would like to take a look at your account so that I can update you on the progress of restoring your service. Please send the DM as explained above, and we can get some answers for you.
Why can’t I talk to an actual person or submit a ticket?
Xfinity, our power went out last night around 10pm. It was restored around 12:40am. It is now 7:10am and Xfinity still has not restored our internet. When I try to reach someone I get a nasty AI loop and a message that amounts to “we know there is an outage leave us alone, bothering us about this wo
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Canceling by phone?!?!
I’m just trying to close an account and somehow I can’t do this without canceling?! Insane
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Customer Service
The service tech was out on August 5th or 6th and had to put in a temporary cable. He put in the order at that time.
Under ground cable
When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.
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Just sent the message. Hoping to get this resolved!
Gateway being sent to the wrong address
My gateway is being sent to the wrong address, along with my services. I recently signed a lease on an apartment and they had me sign up for my utilities through a 3rd party concierge. We had issues with the address I was given, and I was ASSURED that it would be fixed when the call ended. My power
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No. We need to know when you will be out to move your equipment off the old pole
Move line to new pole
DTE just installed new polices in the backyard. Landscaping for new house is going in within 2 weeks. Need you to transfer lines to new Poles asap. Poles are between [EDIT personal information]
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I need to cancel my internet service
I'm switching over to fiber service, which is being installed on 8/29, and I need to cancel my account. I think my service is paid through Sep 13th, and I would like to return my equipment on or before 9/13.
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Customer Service
So, when will you be out to move your equipment?
Move line to new pole
DTE just installed new polices in the backyard. Landscaping for new house is going in within 2 weeks. Need you to transfer lines to new Poles asap. Poles are between [EDIT personal information]
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@XfinityAngie By the way, I just double checked that AI assistant menu, it won’t let you do anything once it has your phone number if you have an outage. It tells you it won’t let talk to anyone, asks if you want updates and then after you press 1o
Why can’t I talk to an actual person or submit a ticket?
Xfinity, our power went out last night around 10pm. It was restored around 12:40am. It is now 7:10am and Xfinity still has not restored our internet. When I try to reach someone I get a nasty AI loop and a message that amounts to “we know there is an outage leave us alone, bothering us about this wo
Question
larissaej, I completely understand your frustration. Even if your modem and router stayed powered on with a UPS, parts of the Xfinity network outside your home also rely on power and can be impacted by utility outages or damage that requires fi
Why can’t I talk to an actual person or submit a ticket?
Xfinity, our power went out last night around 10pm. It was restored around 12:40am. It is now 7:10am and Xfinity still has not restored our internet. When I try to reach someone I get a nasty AI loop and a message that amounts to “we know there is an outage leave us alone, bothering us about this wo
Question
Hello, @Rowan2112 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and completely understand the concern if you're set to move into your new location tomorrow but the equipment and account look to be at th
Gateway being sent to the wrong address
My gateway is being sent to the wrong address, along with my services. I recently signed a lease on an apartment and they had me sign up for my utilities through a 3rd party concierge. We had issues with the address I was given, and I was ASSURED that it would be fixed when the call ended. My power
Question
Thanks for letting us know, @user_fvwbx9. Typically, line buries are done about 14 business days from when the order is submitted. You said it's been a few weeks, and see the mark outs. That usually means we are close to the burial time. Do you know
Under ground cable
When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.
Question
Yes, Lines are marked with paint and flags. A service ticket was ordered a few weeks ago.
Under ground cable
When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.
Question
No response yet. Still waiting.
Complaint again
Every day we have internet access issue (Gateway, most expensive) and cable/ streaming problems (freezing, repeating, channels changing on their own). Service overall for cable and internet is totally unacceptable, especially for the price we pay. 20+ year customers and it's impossible to get anyone
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@XfinityAngie I want to know why it takes over 7 hours to restore service for a power outage. I work on East Coast hours and I WFH. From 3am until now I can’t even go to another location to work. Shouldn’t there be on call techs?
Why can’t I talk to an actual person or submit a ticket?
Xfinity, our power went out last night around 10pm. It was restored around 12:40am. It is now 7:10am and Xfinity still has not restored our internet. When I try to reach someone I get a nasty AI loop and a message that amounts to “we know there is an outage leave us alone, bothering us about this wo
Question
Good morning @Mimih1, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. While we are sad to hear that you want to cancel the account, you have come to the right place for assistance with t
I need to cancel services
I need to cancel all services for my in laws next door and I keep being led on a wild goose chase. Father in law is deceased and mother in law has dementia and is in assisted living.
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dfilmore, Hi there! Thank you for being with us and I completely understand wanting to have your new service installed and working before disconnecting your Xfinity services. We'd be sad to see you go, but I'd be happy to help review your account and
I want to cancel my account
I'm switching over to fiber service, which is being installed on 8/29, and I need to cancel my account. I think my service is paid through Sep 13th, and I would like to return my equipment on or before 9/13.
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Emails being throttled and eventually time out. Why is this happening and how to fix?
Our church uses Outlook thru GoDaddy. Each week we send out an email to our 135 members. Frequently, but not always, the nineteen comcast.net emails are returned. I submitted the IP Block form and am told our IP address is not being blocked. Our DKIM, SPF, Mx, and DMARC records appear to be correct.
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Gateway being sent to the wrong address
My gateway is being sent to the wrong address, along with my services. I recently signed a lease on an apartment and they had me sign up for my utilities through a 3rd party concierge. We had issues with the address I was given, and I was ASSURED that it would be fixed when the call ended. My power
Question
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Customer Service
Interacting with Xfinity support or any section of customer service is a gauntlet of bots, misdirection and wrong answers. I've had 2 days of interrupted services (internet, phone and TV). Half hour of my time spent trying reconnect without success.
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