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Too bad you have to PAY to get the Mariners games. The fees are exorbitant enough without having to upgrade to a bunch of channels I don't want just to watch one. I was told I have two choices. Pay Comcast MORE to get the games, or use a streaming se
How to watch Mariners on Xfinity channel 3025
Tomorrow the games start and am still not getting Channel 3025 to work. It just plays music and states local blackout even though my package should include it for free. Two calls to Xfinity and no help. Am in Spokane Valley, any one else in this area getting the channel to work? Am frustrated at thi
Question
@user_7mgy20 that's a great question. Once we have authenticated your account, our team has access to your account history, and we can review to see what notes have been left. We also help with customer promotions daily, so when reviewing the account
wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate
Question
Why are new customer deals not available to longstanding customers
There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why? I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer?
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Billing
low hanging wires
I submitted a ticket about low hanging wires in my driveway. While I was at work today, someone from Xfinity came out. I never got a response and no one has contacted me about the ticket that I submitted. We just got a new camper that can't go under the wires. It is a safety hazard for us to park ou
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Customer Service
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Seasonal plan
I would like to put my tv and internet on a seasonal plan, how do I go about it?
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Customer Service
I had to switch out to a new X1 box because all the sudden every morning when I got up to turn the TV on the only way I could get voice was if I unplugged the box so I have a new box now
A Live Customer Service Person To Speak With [Edited]
I want to speak with a live customer service rep. [Edited: All Caps]
Question
I had to switch out my X1 box on my TV service today now when I try to watch television it comes up with a voice telling me what episode and date I am watching I don't need that on how do I get rid of it
A Live Customer Service Person To Speak With [Edited]
I want to speak with a live customer service rep. [Edited: All Caps]
Question
I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem t
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
Question
Will they know the story or do I have to start over? Thoae people cannot comprehend the simplest description. That's why I came here
wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate
Question
Hi there, @user_xcvkgr! Thanks for reaching out to us here on the Community Forum. The 4K boxes are pretty neat, and we can certainly ship one out to you. Please send a direct message to us by clicking the chat icon in the upper right corner of the p
Want to upgrade tv box
I want to upgrade my tv box to the model that supports 4K, specifically the XG1V4. I have been to my local store several times but they have not had it in stock. Is it possible to get one shipped out to me?
Question
Hello, @user_prk73 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, since you're not able to get help with no longer being a customer. I can check to see if there is a ticket in the area I can open, if not
Request to remove the Comcast Utility Pole when no longer a customer and can’t sign in
Would like to request a removal of the Comcast utility pole from my property. I am no longer a customer and can’t sign in
Question
Hello user_lfryen, that is not at all how a customer should be treated. We appreciate you reaching out here, and I will do my best to help you. I know you said there was an issue trying to send a direct message, would you please try again using the s
Today’s experience with Xfinity
I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad
Question
@user_kbc35 If the email you received has misspellings it is more than likely a phishing email or scam. You can report the issue to our CSA Team here: Report an Issue You can also view the various alerts we have here: Top Phishing Scams
Is my email address ok
I keep getting emails that say I need to verify my email info or pictures and documents will be erased?
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@XfinityJorge i followed the instructions above and not having any luck. Sue
Today’s experience with Xfinity
I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad
Question
@user_c4seeo Thanks for reaching out to us, I'll be happy to look at your account to see what promotional offers we have for our awesome existing loyal customers. To get started please send me a direct message including your first and last na
XfinityOrlandoM
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Why are new customer deals not available to longstanding customers
There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why? I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer?
Question