Xfinity Community Forum

U

I have had the same thing for over a year; what search engine do you use? If your using Chrome GET OUT OF IT EVERYTHING YOU DO IS RECORDED. I finally figured out this today - I had a password manager on Chrome Filled with passwords I did

user_xm7i87

commented

11 hours ago

to the conversation:

0

U

Throttling for many months

Before 4:30pm [Image removal: "Personal information"] After 4:30pm [Image removal: "Personal information"] Comcast what say you? You're billing be for full service delivering less than 25%

Question

U

Bill

I would like to speak with a representative about my bill and service please

Question

•

Billing

13

1

0

U

And now I've gotten the text that all should be well. And it isn't. Your enhancements have knocked me right off your internet service. Epic fail.

user_kj83yc

replied

11 hours ago

to the conversation:

U

Where can I email a complaint

And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa

Question

user_f872cq, hello there and thansk for reaching out. I understand your concern and wish there is something I can do to help you stay. You do seem a bit worried about your transaction and I'd be more than happy to take a look for you on our end to ve

XfinityQue

commented

11 hours ago

to the conversation:

0

U

Cancel Internet Before Activation

Yesterday I was approached by a representative about Xfinity fiber internet. I let myself be talked into signing up, I payed a $25 activation fee and set an appointment for installation. I have decided I do not wish to move forward. I want to cancel the appointment and the plan I signed up for, I al

Question

U

Ims activation

Hi, I need this escalated to advanced mobile provisioning / backend network support. This is NOT a basic troubleshooting issue. I’m using Xfinity Mobile on a Samsung Galaxy S25 Ultra (dual SIM, purchased internationally). My line was previously fully working, including Wi-Fi Calling and IMS services

Question

•

Devices

9

0

U

You got 5 years set price? I have been with them Before they were Comcast, when they were ATand T (yes the were at&T ) then back to [Edited: "Profanity"] were they anyway Over 30 years. I remember getting the cable internet and going out t

user_xm7i87

commented

11 hours ago

to the conversation:

0

U

5 yr set price doesn't seem to apply to long time customers like me

I've been with Xfinity since it was Comcast, yet I never seem to get any perks like a reduction in price for being a long time customer or 5 yrs. set price, like is currently being heavily advertised. My question is simple, Why?

Question

Hi, @user_930cbf! I hope you move has been an easy one and that you are getting settled in. Thanks for wanting to return the modem back to us. I can get a package sent to you with a shipping label since UPS would not generate one when you stopped by.

XfinityRay

commented

11 hours ago

to the conversation:

0

U

Contacting customer service

I moved two weeks ago and there are no Xfinity stores near me to return this modem. I’ve been to UPS stores trying to ship it back but no one from Xfinity has given me a shipping label I can use. UPS just sends me away. I’ve tried contacting customer service multiple times but every way I go leads t

Question

YW @XfinitySara ! 😊

EG

replied

12 hours ago

to the conversation:

0

N

X-Class availability question

I’m not able to get X-Class service despite the customer portal showing it available for my account. I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect

Question

U

Contacting customer service

I moved two weeks ago and there are no Xfinity stores near me to return this modem. I’ve been to UPS stores trying to ship it back but no one from Xfinity has given me a shipping label I can use. UPS just sends me away. I’ve tried contacting customer service multiple times but every way I go leads t

Question

•

Customer Service

12

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Cancel Internet Before Activation

Yesterday I was approached by a representative about Xfinity fiber internet. I let myself be talked into signing up, I payed a $25 activation fee and set an appointment for installation. I have decided I do not wish to move forward. I want to cancel the appointment and the plan I signed up for, I al

Question

Thanks for taking the time to post on our Xfinity Community Forums page, @user_1klq83. I'd like to do everything I can to help in getting that line buried. Please send a direct message including your full name and service address, and we can get star

XfinityAbel

commented

12 hours ago

to the conversation:

0

2

U

bury cable line in backyard

Hi, We have had internet issues last October (2025) and the cable that was buried had to be replaced. We are still waiting for someone to come to our house to bury this cable. We have called and gone to the store to get this resolved. The utility company came out over a month ago to mark the lines a

Question

Accepted Solution

I am so happy we were able to get your account changed to what your household uses within the home, @user_009017! Please don't hesitate to reach out in the future if you have any questions or concerns, we are happy to help! Have wonderful rest of you

XfinityAdrienne

commented

12 hours ago

to the conversation:

0

U

Terrible Customer Service - Need Help

Still not getting any help regarding service changes that were to happen on my account. I'm tired of the delay tactics. I just need this taken care of now. Please let me know who to send a direct message to please.

Question

Hello user_epirzn, and thank you for joining us in our community with your request! We hate to lose you as a member of the Xfinity Mobile family, but are always here to help make sure any request you have goes as smoothly as possible 👍 To cancel any

XfinitySeth

commented

12 hours ago

to the conversation:

0

U

cancel my mobile service

Question

U

Split wifi

Good day, why is it not recommended to split WiFi bands to 2.4and 5 ghz. does it compromise data or have an extra cost?

Question

•

Your Home Network

14

1

0

U

Cancel Internet Before Activation

Yesterday I was approached by a representative about Xfinity fiber internet. I let myself be talked into signing up, I payed a $25 activation fee and set an appointment for installation. I have decided I do not wish to move forward. I want to cancel the appointment and the plan I signed up for, I al

Question

•

Customer Service

19

3

0

Hello @user_hkuca5 and thanks for posting your concern here on our Xfinity Community forums. I hear how frustrating this has been, especially when you’re not seeing the speeds you expect and haven’t been able to get a visit scheduled at a

XfinityCliff

commented

12 hours ago

to the conversation:

0

U

I pay for 1Gbps and only receive around 400Mbps [Edited]

I pay for 1Gbps and only receive around 400Mbps. They just keep resetting it remotely and it does nothing. Cant get an appointment scheduled for a time im available so im just stuck with bad service. Doesn't matter how nice you try to say it, if a company doesnt provide what you pay them for its a t

Question

U

Yes, please delete the profile. It was created in error.

user_py51xl

replied

12 hours ago

to the conversation:

0

U

Delete Account

I do not recall creating this profile. Please delete it. Thank you.

Question

@EG - Edited our reply with the proper instructions, thank you!

XfinitySara

replied

12 hours ago

to the conversation:

N

X-Class availability question

I’m not able to get X-Class service despite the customer portal showing it available for my account. I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect

Question

user_uwncx0 I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."

XfinityVictor

replied

12 hours ago

to the conversation:

0

U

Cancel tv deceased acctholder

Need to keep Internet but cancel all TV at address

Question

U

I was supposed to be added as primary when we initiated program change due to passing of first accountholder last year, i think i was only added as mgr, but unsure. All billing and payments are done by me, however the other person listed, Jerry has

user_uwncx0

replied

12 hours ago

to the conversation:

0

U

Cancel tv deceased acctholder

Need to keep Internet but cancel all TV at address

Question