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Don’t want to disconnect
Hi, I’m currently paying $80.95 per month for my internet service, and I’d like to lower my monthly bill. I’m already an Xfinity customer and would prefer to stay with Xfinity if you can offer me a lower-cost plan or any loyalty/retention discount. I’m also willing to switch to a lower-speed plan if
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Customer Service
CLReit That is not the experience we want any customer to have when reaching out for help. I know when a bill is not what is expected, it is a cause to reach out, and we appreciate the chance to help. Getting charged twice is an odd one since most of
Horrible Customer Service
Horrible service. I've been charged twice and none of your incompetent agents will help. The last one I got kept giving me dead air that I kept thinking he hung up on me. I keep getting the run around with no help. God I hate Xfinity. Then I got an email from Akash [Edited: "Personal Information”] w
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user_5fbj9q Thanks for reaching out to us here with your concerns! Can you please tell me if you are experiencing issues with your Xfinity Mobile, Xfinity Voice, or Now Mobile service?
"this number is no longer in service"??
Hello, big problem: When people call me they get a message saying the number is no longer in service. I'm able to make calls, but not receive them. This has been like this for two days. I reset the router and the phone, and checked the plugs. I can make calls and the people I call say my caller ID s
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Why can’t I do a series record for only a single channel?
When you set up a series record, why can’t the system just record from 1 channel? For example I want to record FBI but it finds FBI across all channels instead.
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Xfinity Stream Website
Hello @user_bs7zzt, and thank you for reaching out to our Xfinity Community Forum! 😀 How exciting that you'll be traveling internationally! We hope you have a wonderful and safe trip! Are you asking about using your Xfinity Mobile devices while you'
Traveling
We will be out of the country for 2 weeks. Is there anything we need to do with our phones
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Account linked?
I am trying to activate my peacock account but it gave this error. Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_4044759 I don’t know of any account it is linked to so if it is can it be unlinked?
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Sign-In and Account Management
Good afternoon user_rc1jcm. We can certainly look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at
Final Bill Dispute – Unused Line Overlap and Background Data Verification
I am writing to formally request a billing adjustment and a credit for two months of invalid service charges on my recently canceled Xfinity Mobile line. Two months ago, I moved to a different carrier. Due to a misunderstanding during the transition, my number was not successfully ported out, and a
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user_ukv28j thank you for clarifying that for us, have you recently moved to a new location by chance?
Getting Peacock error message when I try to activate
Whenever I try to activate the free premium Peacock, it spins for a second and then takes me to a page saying something went wrong. I’ve tried this more than 10 times now. Why won’t it let me activate it?
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Hello there @user_ehdllc, I do hate to hear about your service mishaps. Can you share with me some of the issues you are having?
Screen saver
I pay over $300.00 for cable to watch what ever for as long as i want but cant keep it on for more then 5 hrs then only charge me for the hours that my t.v is on and only when my devices connect to your internet or change the screen saver mode to disable
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@XfinityJoe Thanks for your input and suggestion. I believe after over 35 documented hours with numerous Reps and complaining and getting absolutely nowhere, I finally did reach out to that Dept. I was working with someone for another week, but see
Worst Customer Service Ever
I have never in my entire life dealt with a company that simply doesn’t support their customers in a professional manner. I have been going in circles with well over 30 Reps over the last 3 weeks and countless hours on the phone. It’s all documented with names and time spent. Started with an alleged
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Lack of service
[Edited: "Personal Information”] October 3, 2026 Xfinity Corporate Office 1701 John F. Kennedy Blvd. Philadelphia, PA 19103 Subject: Formal Complaint Regarding Xfinity Customer Service and Technical Support [Edited: "Personal Information”] To Whom It May Concern: I am writing to express my dissatisf
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Customer Service
Hi there, and thanks for reaching out here on the community forums, user_z2gjr3! You can absolutely pick up a new gateway from your local Xfinity Store. If you plan on going during the weekend, I might suggest scheduling an appointment to avoid havin
New wifi box
Hi can I stop at one of yall store to pick up a new wifi box mine is turning off and on
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No, but it has been 2 years to the month since I started. Maybe the $75 price was only good for that long? I don't remember.
user_4c3ho2
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6 hours ago
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Raise
Why has my bill shot up by $40?
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