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Uh-oh, thanks for letting us know, user_aj1300. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “St
My bill went up 50 dollars in a month with no warning
I was paying 45 dollars a month and suddenly it pulled 96 dollars. I can't get ahold of anyone to figure out why, if it's going to be treated like this I'll just switch providers
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Are you currently experiencing issues with any other apps using the XG1?
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Hi there, @user_cc0awh ! Thank you for reaching out, and I'd be happy to help with that. We can certainly schedule a technician to install a cable outlet on a different wall in your room. Please note that there is a $100 professional installation/ser
Add a jack on a different wall in my room
I need a technician to install a jack for my tv on a different wall in my room.
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Oh no, thank you for reaching out. Have you checked to see if there is an issue with the outlet your gateway is plugged into?
My service is out
The service was out yesterday. This was restored at 4:30 this morning. It is not working in my home. I have unplugged everything and no service. There is no light on your box
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Phone locked
I have a phone I purchased from y'all and it has locked me out asking for a PIN number and I've never created one
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Customer Service
What is the answer to this problem . Very annoying
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Add a jack on a different wall in my room
I need a technician to install a jack for my tv on a different wall in my room.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My service is out
The service was out yesterday. This was restored at 4:30 this morning. It is not working in my home. I have unplugged everything and no service. There is no light on your box
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@XfinityEricB Done! How do I route it to you?
New service scheduled installation
Do I need to do the $39.99 self install plus or can I opt to install the equipment myself? We already have the xfinity gateway motum
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Loss of nfl network channel
I am very upset that xfinity has not come to an agreement with ESPN to return the NFL channel to xfinity. If xfinity can't provide the channel I too believe they should rebate xfinity subscribers for the loss of service if that can't come to an agreement. However it would be my preference that they
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Triplett27 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name a
Need help preventing a specific technician from being assigned to my address
I had a technician assigned to my home today who I have a prior personal relationship with. While I’m not filing a complaint against the technician, I am not comfortable having this individual enter my home or be assigned to my address in the future. I contacted Xfinity customer service, and they to
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
every other call to my business is going to a fax tone
every other call to my business is going to a fax tone
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user_4np0zu Let's have a look at the order, and get this done for you. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Click
New service scheduled installation
Do I need to do the $39.99 self install plus or can I opt to install the equipment myself? We already have the xfinity gateway motum
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user_9sjpef So the initial 14 days, and the 30 days is actually combined, and coordinating to the team finalizing things is where I just normally factor it out to 60 days, typically its done sooner, but I normally quote the 60 to be safe. Could you p
Bury cable line
We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb
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New set top bix
On the old cable box using the remote, I could jump ahead 30 seconds or jump back 15 seconds by using buttons on the remote. Now it jumps ahead five minutes and just back five minutes. Is there a way to change this back to the previous functions?
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X1
xFi Complete
Hi, I recently passed the promotional offer period for xFi complete and started seeing charges for it on my bill. It seems like this service has been made obsolete since unlimited data and the modem lease are included in the cost of the plans now? If so I'd like to avoid be charged separately for th
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Billing
I would appreciate it if we can first go the self-install route! I already have the Xfinity Gateway modum but can exchange it at a store near me if that is necessary.
New service scheduled installation
Do I need to do the $39.99 self install plus or can I opt to install the equipment myself? We already have the xfinity gateway motum
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancel Xfinity Home Security
I want to cancel Xfinity Home Security. My dashboard/hub is completely dead, and after spending 3.5 hours in various ways trying to get Xfinity to replace it (apparently no one can simply send me replacement equipment), including Xfinity not showing up for the appointment, I am giving up. I have spe
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