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POP3 SSL handshake delay causing Outlook timeouts (0x8004210A) — IPv6 path appears slow
The following problem began for me at approximately 7:40 PM MST February 2, 2026 and persists today (February 3, 2026 4:00 PM MST.) Full disclosure - I had Copilot help with debugging this issue. After much work, it has arrived at a temporary solution for me. Below is the text that Copilot generated
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Hello, user_50rq85. Thank you for choosing Xfinity and for taking the time to share your feedback. I completely understand how important your mobile device is, and I want to make sure you have the right information and support. While I’m sad to
Executive resolution concerning unlock of a replacement phone from Assurant
I have been a customer with Xfinity for many years. I purchased my current phone in 2021. In October of 2024 I had my phone replaced by Assurant due to damage. I am now changing to another carrier and neither Xfinity or Assurant will unlock my phone so that it can be used with another carrier. I was
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Coax from street pole to side of house
Am I able to request Comcast to run coax from street pole to side of my house for new construction? There is a conduit exposed right now that can be use but it will get buried. So hoping Comcast can run a drop from street pole thru the conduit? If so - what would be best way to request?
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Customer Service
Hi there, @user_y99tro Oh no, I understand your concerns regarding the password on the router does not work. Since it's been a few days since you last posted are you still needing assistance?-Richard
Router pw was changed and do not know how to reset
We have a router set up for wifi but the password on the router does not work and I don't remember changing it
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@user_pnkdj4 Let's get the billing handled first. The equipment can be returned to your nearest Xfinity Store, unless there is not one nearby. Otherwise, you can use visit the Digital Return Center at xfinity.com/returns and follow the on-screen step
Cancel account
Good afternoon, I am contacting you again. My name is [Edited: "Personal Information"], I live at [Edited: "Personal Information"], and I moved to this address last year. My previous address was [Edited: "Personal Information"]. When I moved, I requested to transfer my internet service, and when I c
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user_yc1r5j Thanks for creating a post and for having us in your home! The Device Payment Plan (DPP) is available based on a credit check (soft-inquiry check) and can be revisited in the future with basis on payment history as well. More informa
DPP question
I am new customer and would like to buy a phone to get my mobile line activated but I would like to use the payment plan. Is there any way I can apply for the dpp feature
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Thanks for posting on our community forums for assistance, user_7ifpl1. I’m truly sorry for the experience you’ve had. I completely understand how frustrating this has been. Especially after spending so much time trying to get the phone r
Worst Costumer Service
Hello, my name is [Edited: "Personal Information"]. I have had the worst Costumer Service experience with Xfinity. My husband bought a phone because his died, we canceled our services, we returned two phones and never received a box or label to return the phone we bought. Now Xfinity says we owe the
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DPP question
I am new customer and would like to buy a phone to get my mobile line activated but I would like to use the payment plan. Is there any way I can apply for the dpp feature
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Customer Service
Kervy’s Amazing
Kervy’s customer service is awesome. understood exactly what the issue was and resolved it with ease.
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Xfinity Compliments
@knightrap thanks for confirming those details! Did they provide any next steps for the fraud issues? You can also fill out this form regarding this issue and someone will reach out to you, https://www.xfinity.com/idtheftclaimform.
2 addresses on my account
My account is showing I have service at 2 addresses. How can I remove the other address from my account
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Hey there user_vzxqnm! The code you're getting on your screen sounds like the pairing code you'd use to link your equipment to your Peacock account through their website. If you navigate to https://www.peacocktv.com/start, are you able to log in?
Access to Peacocktv.com
My Xfinity account is already linked to Peacock, but I have no access to sign on. I tried to un-link, so I could re-link, but just get and error. Help?
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user_2q1okx Awesome, I am glad our tech was able to resolve your issues. Is there anything else we can assist you with?
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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user_u79oay Sorry to hear that this watch is giving you so much trouble. Are you still having trouble getting things set up, or were you able to get assistance?
I can’t activate my Apple Watch
I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software i
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We had gateway modem delivered today and it’s not working.
user_yd6bzz
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15 hours ago
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Xfinity Gateway Not Delivered
I received an email stating that my Xfinity Gateway has arrived but I do not have it. Furthermore, I did not ever receive an email containing a tracking number or even through what service (FedEx / USPS / etc;) that it was being delivered through and so I have no way of seeing where the package was
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