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Hi Sylsrew, are you running into any issues with your services as well? Anything we can do to help?
Where is my
I have had problems for weeks now. The service guy was here last week. Supposed to come back today. I am waiting. Where is he? I have no service pixelating everywhere
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@XfinityRichard It will not let me message you :( I am about 12 hours in at this point with no resolution
Why did I spend 5 hours in store and 3 hours on the phone and my smart watch is STILL NOT ACTIVATED!?
Xfinity customer service is TRASH I have been with xfinity mobile for 6 years and 8 months and I spent 5 hours in the store and 3 hours on the phone after the store pushed me out at closing and still do NOT have a working device. I have been told that a ticket needs to be opened. I was told that thi
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We are able to help you with that here or you can swap it out at your local Xfinity store, @user_q2yef4. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
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Horrible customer service in home
I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.
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Customer Service
Why Are You Sending Bills For $0.00?
Hi, I would like to call your attention to the fact you mailed me a paper bill from Schaumburg, IL despite the fact I have no active Xfinity account. The bill is for $0.00. This seems very wasteful, and confusing. I had an Xfinity account about three years ago. Can you please address whatever system
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Billing
computeruser3 New customer promotions will not be available to existing customers, but we can look at what's currently available to you. We can check for you today. To send a direct message, please click on the chat icon in the top-right corner of th
retention department
I just cancelled my phone and tv with Xfinity. I went in to get the internet rate that is being offered to new customers and was told that I would be charged almost double because I am an existing customer. The new customers have the rate locked in the lower rate for 5 years. TMobile is offering a l
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@XfinityBillie No, I do not have xfinity extenders, and I had not tried disabling Advanced Security after receiving that suggestion I went ahead and tried it. I disabled in and restarted, and there was no change. I still could NOT enable or disable
Bridge mode option to enable or disable are gone
As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when thi
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Bait and switch
very upset - last week a rep offered a package and did a bait and switch and applied a different package and now the reps won't honor it without raising my price. I have the chats as proof and will be filing FCC complaint Last week I called to ask a question about my account and I was offered a grea
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Customer Service
@CarolM1231 are you using the correct account password?
IMAP password
I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not
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jmurri1 Thank you for reaching out! Are you able to access your Comcast.net email from the Xfinity Email Web Portal?
unable to receive mail on my phone or outlook - can't find imap server
I am unable to receive mail on my phone or in Outlook. In both cases the devices are not able to connect to the imap server. The password for all accounts are current and are in the apps and devices. I am getting an error message on my phone that Comcast is not available and on my PC that is trying
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What the heck is boing on with Comcast TV Service? Have they completed moved to another country or WHAT?
Where is my
I have had problems for weeks now. The service guy was here last week. Supposed to come back today. I am waiting. Where is he? I have no service pixelating everywhere
Question
Xfinity not honoring chat offer - So frustrating!
My current promo deal for the internet just expired. I reached out to customer service couple of months ago and I was given a new deal that would kick in right once the old one expires. Well, I was lied to since my current bill is double the amount and there is no loyalty discount anywhere. I reache
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Billing
Shat the he k is going on with the Xfinity TV Service???
Where is my
I have had problems for weeks now. The service guy was here last week. Supposed to come back today. I am waiting. Where is he? I have no service pixelating everywhere
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Thank you, @Toochy MMS (picture messages) requires mobile data to be active. Even if you are on Wi-Fi, ensure mobile data is toggled on.-Richard
I Can't send photos to anyone texting
I have a Samsung Galaxy s21fe that I just ported over to xfinity, now it won't allow me to send photos it just spins and times out.
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@XfinityRichard I still can't send a pic but if I take a screenshot of the Pic I can send it that way.
I Can't send photos to anyone texting
I have a Samsung Galaxy s21fe that I just ported over to xfinity, now it won't allow me to send photos it just spins and times out.
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I tried to use another outlet. Box didn't come on. Confirmed Ethernet port list is still showing that it works. Are you able to put an order in for another box?
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
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@calvinasleep - On February 17th, I received an email from support@xfinityrewardswinners.com stating that I had won two tickets to a local basketball game taking place in two weeks. The email indicated that I needed to claim the tickets within 48 hou
Email from support@xfinityrewardswinners.com
Have an email form support@xfinityrewardswinners.com saying I need to register to collect my tickets, but the membership portal says email would be from support@xfinitywinners.com ... Is this a scam? It asks for personal information which makes sense for some awards... Xfinity team, please advise!
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What i have been trying is doing a screenshot of the pic and send it that way. Worked yesterday haven't tried again.
I Can't send photos to anyone texting
I have a Samsung Galaxy s21fe that I just ported over to xfinity, now it won't allow me to send photos it just spins and times out.
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Cevica Thank you for posting on our Community Forums. I apologize as well for your experience, though for clarity, we can only create orders within 30 days, so if it was a few months until the current plan would expire, we wouldn't be able to accomod
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Xfinity not honoring chat offer - So frustrating!
My current promo deal for the internet just expired. I reached out to customer service couple of months ago and I was given a new deal that would kick in right once the old one expires. Well, I was lied to since my current bill is double the amount and there is no loyalty discount anywhere. I reache
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