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Hi there and welcome to Comcast @user_dg49zy. Thank you so much for reaching out to us regarding your mobile phone number that you were not able to transfer to your new iPhone. Please send us a direct chat message with your full name and complete s
Transfer mobile number to new phone
I got my new iPhone and I can't transfer my mobile number from my old phone. It says "Unable to Transfer Phone Number".
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Hello @user_9ee95f, thank you for taking the time to leave a post. Sorry to hear about the trouble you’ve experienced trying to complete the identity verification for your order. I can certainly understand how frustrating it must be to place t
VERIFICATION ID
I have placed 3 times order for 18 pro but i didn’t receive verification email or call so my orders got cancelled i called verification team many times but they said they can’t do anything nd i also called xfinity customer service no one given any solution. What should i do? How do i verify my id wi
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user_mkz7zd Hi there! Thanks for using our Forums and I appreciate you reaching out allowing us the chance to help. I see you have some billing concerns so to get started and dive into the account I will need some personal infomration from you over D
Still Being Billed After Cancelling Xfinity Internet
I cancelled my Xfinity Internet service on 8/27 (even before the last day of the contract), yet I am STILL getting bill today for service that I no longer have. This is unacceptable. Once my service was cancelled, I should not continue receiving charges for subsequent billing periods. I need Xfinity
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No. I still get it on my laptop but not on my tv's
ESPN Unlimited
Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop
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user_zviinu Great! That is good to hear. If there is anything that we can still help you with, or if you have any other questions, please don't hesitate to let us know.
Can you verify that my service will NOT be disconnected
Hello, I received a service disconnect email this morning that was NOT requested. When I called, I was told that there was a new service request at the same address and that they would need to cancel that in order to continue service with me. I said, YES, please go ahead and cancel the new service a
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Hello @stuman2236, thank you for the update. Just to make sure the issue is fully resolved, let’s allow a few more days to pass and see if deleting the email filters resolved the problem. I’ve set a reminder to follow up with you on Tuesd
All my Email going to the spam folder.
All emails are going into my spam folder. I tried adding filter settings but that did not help. I deleted all the filter settings and emails continue to go to spam. What to try? Thank you!
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9/19 - Widespread neighborhood outage, Chicago, 60608
All neighbors over several blocks near Oakley Ave and Coulter st have been experiencing intermittent drops over the last 48 hours. The modems may appear function and pass the tests but nearly all services fail to connect. It’s sporadic. Services will fail but restore on its own. Its currently down.
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Customer Service
Hi user_yyj123! We appreciate you taking the time to visit and reach out to our Xfinity Forum regarding this trade-in concern. My team would be more than happy to submit a ticket to our Xfinity Mobile department to further assist you with this. To ge
Iphone 18 Pro/Pro Max $1,300 trade-in offer
I have received the Iphone 18 pro 1tb and 18 pro max 1tb today and also saw the return labels. Both have accepted trade-in value which i did not accept. OfferNumber:XTIP50142732551275 Trade-InDeviceDetails:IPHONE17PRO1024GB-GENERIC AcceptedOfferValue:$605.00 Trade-InOfferDate:09/12/2026 and OfferNum
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Hello and welcome to Comcast. Thank you so much for reaching out to us regarding adding your mother and spouse name on the bill. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name
Adding family members' name(s) to statements
Hello, I would like to add my mother's (and ideally also my spouse's) names to my billing statement. A previous post says it must be done via DM, not just by adding users in my Xfinity account. Can anyone help me find the button?
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NEED TO GET AHOLD OF AN AGENT - DO NOT HAVE EQUIPMENT THAT THEY TELL ME I NEED TO RETURN
NEED TO GET AHOLD OF AN AGENT - DO NOT HAVE EQUIPMENT THAT THEY TELL ME I NEED TO RETURN WHY IS IT IMPOSSIBLE TO TALK TO SOMEONE AT THIS COMPANY. WILL BE SWITCHING SERVICES VERY SOON..
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Customer Service
I'm sorry to hear that you're still experiencing issues with the Xi6-A @MishawakaKirk , and I can certainly understand how frustrating this has been after the amount of time and effort you've already invested. I'm glad to hear you have a technician a
Getting Xfinity to connect a XG1v4 Coax based box = Impossible
Xfinity services themselves are decent, a bit expensive, but offer decent quality and reliability. However, their Customer Service and Computer systems are a joke, and it amazes me that Comcast (CMCSA) is a profitable company at all. I’m about to join the ranks of TV Cable Cutters, and switch to som
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I deleted all the filters. After 24 hours all seems ok now. Thank you, Stuart
All my Email going to the spam folder.
All emails are going into my spam folder. I tried adding filter settings but that did not help. I deleted all the filter settings and emails continue to go to spam. What to try? Thank you!
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Hi jd99! Thanks for reaching out to our team on our Xfinity Forum. We value and appreciate you being a loyal, long-time customer with us since 1998. That is absolutely phenomenal, and we can't thank you enough for choosing us all these years. My team
Long-term Diamond customer — request for Digital Care plan review
've been an Xfinity customer since 1998 and currently have Internet, Ultimate TV, Xfinity Voice and Xfinity Mobile. My current home-services bill went up last week from approximately $270 to $334 per month including taxes. I currently have 1 Gig Internet, but I am interested in moving to 2 Gig and m
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@ShontaeS Thank you for making us aware of the multiple accounts that were created via Forums. I would be more than happy to help sort everything out. Purchasing another phone on an installment plan may be an option but I'll need to review your accou
Can't Order a New Phone/MESSED UP ACCOUNT
I believe I accidentally messed up my xfinity account. I created a new account and placed an order for home internet and 2 mobile select lines (BYOD and a samsung galaxy a17). In a rush, I used the wrong information for this order and called customer support to cancel both orders and repurchase the
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Yes, still seeing the occasional Freeze.... which then causes the TV to go back to the time when the freeze started -- puts me 10-20 seconds behind real time.And also Yes, the Time Out still comes into play... 'Are you Still there?"... But I've chec
Getting Xfinity to connect a XG1v4 Coax based box = Impossible
Xfinity services themselves are decent, a bit expensive, but offer decent quality and reliability. However, their Customer Service and Computer systems are a joke, and it amazes me that Comcast (CMCSA) is a profitable company at all. I’m about to join the ranks of TV Cable Cutters, and switch to som
Question
stuman2236 Thanks for reaching out to us about your emails going to spam. To confirm is this happening with the email settings through our website or app, or are you using a 3rd party app like Outlook that its happening on?
All my Email going to the spam folder.
All emails are going into my spam folder. I tried adding filter settings but that did not help. I deleted all the filter settings and emails continue to go to spam. What to try? Thank you!
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Hi user_9jwu18! Thanks for taking the time to share this unfortunate experience with us on our Xfinity Forum. We truly apologize for any inconvenience or frustration this has caused you. My team would be more than happy to see how we can help. To con
Customer service
I've been with Xfinity for 40 years. I have never in my life dealt with people like I had their customer service representatives and corporate. In the last year since I moved in October they have shut my phone off three times change my phone number without my permission. And now recently they can't
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@user_wo9xun Thank you for reaching out to us via Forums to make us aware of the iPad charge. I would be more than happy to review your account to see what's going on. To be able to discuss account specifics, please send a direct message by clicking
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Fraud
Has anyone else experienced fraud by Xfinity? I wanted to downgrade my cable package and then the person told me I could get a free iPad. Then they started charging me hundreds of dollars for a mobile package I never asked for.
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