Xfinity Community Forum

Hey there, jjwriter! We appreciate you reaching out with your deleted email recovery concerns. Rest assured, you have reached the right team to assist you with this matter. How long ago did you delete all of your emails? If it has been less than 30 d

XfinityNatalie

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11 hours ago

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my comcast email

I deleted all of my email and cannot get any emails now

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Community Event

Hello, Is there a way to post a community event with you? We used to do it, but I can't remember how. Please advise, [Edited: "Personal Information"]

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Getting Started

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Hello @XfinityKam, thank you for your quick reply. I will read the article. We have 2 X1 DVR set top boxes & 4 X1 set top boxes. We can't mix and match X1 boxes with Xumo stream boxes it's a problem cost wise. I testing out a Roku streaming devi

Macuser4770

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11 hours ago

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

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Hello @user_81mhgp and thank you for reaching out with your concerns on our Xfinity Community forums and sharing your experience with us. We’re truly sorry to hear about how you and your child were treated during your visit, and we understand h

XfinityCliff

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11 hours ago

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Customer service complaint

I am writing to file a complaint regarding my experience at the Xfinity store on North Atherton Street in State College, PA on May 31, 2026. The employee involved was Ben. From the moment my child and I walked into the store, Ben appeared annoyed and unwelcoming. I explained that I had been in the s

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Unable to receive verification code [Edited]

The system asks for my email to send a code. I put in my email [Edited: "Personal Information"] . The system says I cannot use a comcast email. The one I used is the only one I have. Now what? [Title edited: "Personal information"]

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Customer Service

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@XfinityShawn no. I spent an hour and a half on chat with xfinity yesterday. A complete waste of time & beyond frustrating. After multiple troubleshooting attempts, I’m getting another box which is what I originally requested when I started the

user_55fd57

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11 hours ago

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Live TV pausing & glitching

I got a new Xfinity box a couple months ago...Xi6-A...& have had constant problems with the live TV picture freezing, sound not working or taking time to catch up, etc. If I change the channel & then go back to the original channel, things start working correctly for a short time.

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Yeah, assurant would not be very much help in this instance. They only handle concerns related to Xfinity mobile care. I apologize on behalf of the representative pointing you in that direction, @user_o11z9m. It sounds like you have already taken the

XfinityJustinM

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11 hours ago

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Trade-in case marked "resolved" with no credit applied, "empty box" claim disclosed only after the fact

In February 2026, I initiated an upgrade on my Xfinity Mobile account and shipped the trade-in device (iPhone 13 Pro Max) on March 2, 2026 using the prepaid USPS label provided by Xfinity Mobile. USPS tracking confirms delivery to the Assurant PO Box in Lewisville, TX on April 3, 2026. No trade-in c

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@Theosco Try long pinging google.com using IPv4: ping /4 t50 google.com Then, try a tracroute using the same numerical IP address that you got for the Google ping; tracert /4 xxx.xxx.xxx.x x = Google's IP address.

EG

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11 hours ago

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im having occasional 300 ms pings. is there anything i can do?

im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?

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my comcast email

I deleted all of my email and cannot get any emails now

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Email

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Customer service complaint

I am writing to file a complaint regarding my experience at the Xfinity store on North Atherton Street in State College, PA on May 31, 2026. The employee involved was Ben. From the moment my child and I walked into the store, Ben appeared annoyed and unwelcoming. I explained that I had been in the s

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Customer Service

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user_bxx8tr Thank you for coming to us and sharing your experience. We apologize for any negetive enterations that took place. Our team is here to help and we can make sure your account was closed. Please feel free to send us a DM with your full name

XfinityPeterH

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11 hours ago

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Absolutely the worst.

Never had this many issues with Any Company. Better chance at watching paint drying then having to deal with these people. Atleast then the paint won't repeatedly lie, do the opposite of what you say, try to tell you, you clicked wrong etc. can't even delete my account correctly without signing me u

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@XfinityRay yes I prefer to go back to the XB7 or you can come take all those equipment back. I will upgrade to 2gig when you have a working bridge mode option for any equipment that supports the 2gig service.

Eg-Zach-ly

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11 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

commented

11 hours ago

to the conversation:

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T

im having occasional 300 ms pings. is there anything i can do?

im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?

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@Macuser4770 Making changes and keeping features you love takes time and consideration I would like to help with that. If you switch to Xfinity internet + Xumo Stream Boxes using the Xfinity Stream app, you can watch live TV and On Demand, but recor

XfinityKam

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11 hours ago

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

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Post moved here to the Xfinity Compliments section.

EG

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12 hours ago

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Tech

I would like to tell you but Kevin the tech that actually found my apartment. Kevin was amazing did what he was told knocked on my door. I'm handicap can't Walk fast to get to the phone when you call. Kevin was friendly and polite was done in no time [Edited: "Personal Information"]

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Hello @user_larpbs, and thank you for sharing your concerns about your experience on our Xfinity Community forums. We hear you and your feedback helps us to make improvements where they are needed to ensure a better experience for our customers.&nbs

XfinityCliff

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12 hours ago

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GIVING RUN~AROUND WON’T UNLOCK PHONE THATS PAID IN FULL

I keep getting the run around about my iPhone being released to me. Xfinity currently has it locked. It’s paid for and I have sent 6 hours a day since last Friday being passed from one agent to the next. At this point I’m furious and unfortunately had to take further action. They took payment out of

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XboxFan Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servi

XfinityBrianH

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12 hours ago

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Down Wire

My service is fine, but the cable going to my neighbor's house on only about 5 feet off the ground on my property. This stupid AI keeps assuming I am reporting an issue with my service. I am stuck in the AI "do loop" unable to get connected to a live person.

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Down Wire

My service is fine, but the cable going to my neighbor's house on only about 5 feet off the ground on my property. This stupid AI keeps assuming I am reporting an issue with my service. I am stuck in the AI "do loop" unable to get connected to a live person.

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Customer Service

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GIVING RUN~AROUND WON’T UNLOCK PHONE THATS PAID IN FULL

I keep getting the run around about my iPhone being released to me. Xfinity currently has it locked. It’s paid for and I have sent 6 hours a day since last Friday being passed from one agent to the next. At this point I’m furious and unfortunately had to take further action. They took payment out of

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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U

Absolutely the worst.

Never had this many issues with Any Company. Better chance at watching paint drying then having to deal with these people. Atleast then the paint won't repeatedly lie, do the opposite of what you say, try to tell you, you clicked wrong etc. can't even delete my account correctly without signing me u

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