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Cancel Please
Hi, could I get my Xfinity canceled please? I have been moving and can’t seem to cancel it.
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Customer Service
Customer Service
I called to update my payment info because I just lost my job and needed to switch to my wife's card and the app kept giving me an error message. So I did the automated message thing put the card number in and all the info it asked for and then it still sent me to speak with a representative. And wh
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Customer Service
I am able to watch the games on Xfinity, but I can't stream them on the app if I'm not on my home wifi and there doesn't appear to be a way to log in the the MLB/Mariners TV service using my Xfinity credentials like I could with Root sports. Ditch th
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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Hi there, @slg44 I do apologize for the inconvenience, and appreciate you posting your concerns. Yes, you can swap your wireless Xi6-A box for a wired Xfinity X1 box that accesses the cloud for recordings and on-demand content. The XG1v4 is a 4K, wir
Wired Box - Cloud Access
Let me start by saying I used to develop trading platforms, telecommunication networks and disaster recovery systems for Wall Street. Given my background, I have a fairly decent understanding of technology. Last month (March 2026), I asked Xfinity to add AppleTV to my account. NOTHING ELSE was to ch
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I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.
Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa
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Your Home Network
Your original message is automatically imported once you send the direct message with the additional requested information. All you need to provide in the direct message when we invite you is your full name and service address. Once we l
overcharged twice
this all began on march 3rd 2026. I noticed an increase in my bill before the end of my contract terms, so I called for an explanation. I never got an explanation but the representative almost immediately started discussing service plan options. I was offered a 5 year plan that included a disney/ Hu
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Xfinity Screensaver is Xfinity ads
How can I change my xfinity Screensaver to not be Xfinity ads. Clearly being a customer i dont need more ads but if I can't disable these from showing they will be one less customer. These ads are intrusive to have scrolling in my house. Xfinity put your customer hat on and dont force your ads down
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X1
ok im trying to do as you suggested but when ever I do there seem to be some sort of glitch that makes it impossible to add text to the box. also, when I do send the message what should I say to speed this along? trying to avoid typing out the origi
overcharged twice
this all began on march 3rd 2026. I noticed an increase in my bill before the end of my contract terms, so I called for an explanation. I never got an explanation but the representative almost immediately started discussing service plan options. I was offered a 5 year plan that included a disney/ Hu
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user_9ief8c Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Cable box will not come on seams like no power but plugged in
Cable box will not come on no lights but plugged in
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Thanks for letting us know, @user_f58b51. If anything else comes up do not hesitate to reach out by creating a new post on our Xfinity Forums.
Cable service
I have a cable outlet that is not getting a signal. How do I schedule a technician to come to my home to fix?
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Hi there, @user_nrn4y5 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you are currently not getting msnow and trutv. Please be assured you reached the ri
Msnow and trutv
msnow and trutv no longer work after receiving xfinity service in my neighborhood. I have restarted the set top box and done a system refresh. Is this widespread?
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@user_fkudc2 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays&n
I am not receiving a good value on my Xfinity service. In fact as a good customer, I should be treated a lot better than this.
I feel I am overcharged for what I get. I’ve been on the fence with completely canceling your services. Now with Denver channel 7 gone, I’m completely over it. I’m not OK with it, I’m not gonna switch back-and-forth from an Antenna and back to cable every time I wanna switch a channel. This is ridic
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Pop servers no longer showing folders
iPhone mail app no longer shows folders using Comcast account. Xfinity escalated tech support says it is an Apple problem since xfinity web mail shows folders. Apple support says that xfinity no longer supports pop or pop3 and you cannot switch to imax. Apple support says to use web mail until the u
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I watch most of my favorite shows on Comcast please bring it back
Complain about CBS being of the air
Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.
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Never mind. I now have a tech scheduled.
Cable service
I have a cable outlet that is not getting a signal. How do I schedule a technician to come to my home to fix?
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Hello, @user_269jyz did the awesome advise @BruceW posted resolve your issue?
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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user_io9qe9 We are a corporate based team that supports the forum. The customer relations executives are our partners that support account related concerns. I can assure you that we can help address the situation, or make contact with that team you s
overcharged twice
this all began on march 3rd 2026. I noticed an increase in my bill before the end of my contract terms, so I called for an explanation. I never got an explanation but the representative almost immediately started discussing service plan options. I was offered a 5 year plan that included a disney/ Hu
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Hello @user_mha57s and thanks for reaching out on our Xfinity Community forums with your concern! We're here to help. ❤️When you say that your TV is unable to find the network, are you referring to your Wi-Fi network? If it's unable to fi
Network not able to be found
We have done a hard reset on our main tv and are unable to find the network.
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We're having what I guess is the same audio problem on the Caps broadcast right now (via Xfinity). No video issues just constant audio dropouts.
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Sound and video “stuttering” on sports networks
This has been happening for the past few weeks now. It’s primarily happened on sports networks/sports package channels (NHL network, MLB network, MASN) where both the sound and picture are pixelated and stilted. All lines were secured and we even got and installed a new splitter. We got a new cable
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