Xfinity Community Forum

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Were you using the Xi6 box?

user_x1npns

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5 hours ago

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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@user_v551x2 asked "... are there technical reasons ... or is it a business decision? ..." It's both. Upgrading equipment to FDX costs money, and that makes the technical reason a business decision.

BruceW

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5 hours ago

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Do I Have Symmetrical 2GB Upload Speeds in My Area?

I think Xfinity has completed the network upgrade in my area as I can see that I can now select a 2gb asymmetric plan for my account, whereas before 1.2GB was the fastest I could select. However, with that plan it states typical upload speeds are 293 mbps. That's significantly faster than my current

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Continuous Xfinity connection issues

Once again I have unplugged the Xfinity router to restore connection. Why am I having to do this every day!?

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Your Home Network

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user_xai44t How long has it been since you made the $90 payment? It can take up to 24 hours to post, and the issue may just be the first one is still pending.

XfinityEricB

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5 hours ago

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Can’t pay minimum amount

I need help paying the past due balance of 6.58 but it keeps declining my payment no matter what card i try

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Community Best Answer

Moca problems

So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi

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Your Home Network

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I have tried on both the app and the website. My original balance was 96 something I made one big payment of 90 and have been trying to make the payment of 6.58 but nothing works

user_xai44t

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5 hours ago

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Can’t pay minimum amount

I need help paying the past due balance of 6.58 but it keeps declining my payment no matter what card i try

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@XfinityCarolyn the issue seems clear enough from initial post and multiple users have the same problem. Why require separate communication? Why not just fix it?

user_o7h87h

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5 hours ago

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Xfinity Stream Fire TV – Location Services Error on Local Channels

Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa

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SuperGotenksBased on the speed test and signal levels you've shared, the connection appears to be performing normally. Your upload speeds are already exceeding the advertised 2 Gig rate, and the signal levels shown are within normal operating ranges.

XfinityPeterH

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6 hours ago

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Upload Higher than Download

Signal levels from the XB10... Downstream Channel Bonding Value Channel ID 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 193 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked L

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user_tm1j35, thank you for reaching out to us through Xfinity Forums. Yes, you can transfer ownership of an account without going into a store. https://www.xfinity.com/support/articles/account-ownership-change. Let us know if you need any help.

XfinityAngie

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6 hours ago

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Ownership

are we allowed to transfer ownership to a roommate without having to change service or go into a store? Thank you

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user_ppyh1y Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityTommy

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6 hours ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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u/Eblis Thank you so much for your time working with us in modmail. We were able to determine the reason you were not getting the correct upload speeds was due to using your own equipment. At this time the higher upload speeds in your area were not c

XfinityBillie

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6 hours ago

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Internet Plan Inconsistency & false advertising

Hello, I am confused and need assistance with the internet plan speeds. I had an older generation plan as it was called by the tech I last talked to. The plan consisted of 2100/300 for Download/Upload with my speed tested upload being closer to 360 Mbps I went and saw new plan deals for internet and

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Hello @user_xrosvr our team can take the right actions to help. When you log into the Xfinity app is there a confirmed interruption in the area?

XfinityJosephA

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6 hours ago

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Wires down after tree fell

My cable has been out since a tree fell and pulled down wires for power and cable. Power was restored 2 days ago and no one has been out to fix cable. I cannot reach a human to speak with and when I try to use the report issue page, it says it's for the main account holder, which I am, so I cannot r

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I've chatted with agents and they've ran their tests. The last agent said my config file was wrong and that he was sending a new one. But my download and upload still aren't 2000/2000 like they should be.

SuperGotenks

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6 hours ago

to the conversation:

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Upload Higher than Download

Signal levels from the XB10... Downstream Channel Bonding Value Channel ID 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 193 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked L

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@XfinityMarshante why not just fix the issue? It has been clearly stated in the initial post and multiple users have the same problem. Why require a separate communication? That’s just ridiculous.

user_o7h87h

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6 hours ago

to the conversation:

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Xfinity Stream Fire TV – Location Services Error on Local Channels

Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa

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Wires down after tree fell

My cable has been out since a tree fell and pulled down wires for power and cable. Power was restored 2 days ago and no one has been out to fix cable. I cannot reach a human to speak with and when I try to use the report issue page, it says it's for the main account holder, which I am, so I cannot r

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Customer Service

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Hello @user_tohsqv, thank you for taking the time to leave a post. I understand wanting clarification before sending the iPad overseas, especially since you plan to keep making payments and keep your Xfinity Mobile service active. We’d be happy

XfinityMarshante

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6 hours ago

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Can I Send My Financed Xfinity iPad to Nepal While Keeping My Account Active?

I have an iPad financed through Xfinity Mobile on a 36-month payment plan. My bill shows 33 payments remaining, with a monthly promotional bill credit that reduces the effective device payment to about $8.89/month. I will continue paying the Xfinity bill and keeping my account active. I want to send

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Hi @user_extic5,If you were being billed through Xfinity for HBO MAX, the service should have stopped billing upon your complete disconnection as there would be no active account to bill. When visiting the subscription section on the HBO MAX webpage

XfinityJustinM

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7 hours ago

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Cancel hbomax/ unlink email

Can't cancel hbomax no matter what I try, I'm no longer an xfinity customer

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user_4v8q15 Hello! Thank you for reaching out. We'll be happy to take a look at our available promotions and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Clic

XfinityBenjaminM

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7 hours ago

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Too much only for wifi

Why am I paying almost 100 dls only for internet? I remember they said I was only going to pay around 50ish

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Hello @user_fyvcuz We'd be happy to take a look into the account, refund and that ticket for you. In order to discuss this we need you to send us a direct message with your full name and service address so we can locate and authenticate your account.

XfinityMatthew

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7 hours ago

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Fraudulent withdraws - ECM0024323191

I have not received my refund for fraudulent account withdrawals by Xfinity. I was promised a refund but no check has arrived. I need this escalated. I need an immediate refund. Here is the case number ECM0024323191. I need Xfinity mobile to stop trying to withdraw money from my account as it has no

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@user_zenawe Thanks for reaching out. You can certainly share your chat experiences with us. We can help.

XfinityKei

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7 hours ago

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Horrible customer service

I spoke with an agent tonight throught the chat option on the app and was treated like trash. I would love to tell someone higher up about my experience to see if something is done before I file my complaint with the FCC.

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