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@tbill1 I have 2 ipads and a iPhone. When I set up Apple mail for the iPhone, will I also have to do the same for the 2 iPads? Yes, for each device if you access email on them.
migration question
I have 2 ipads and a iPhone. When I set up Apple mail for the iPhone, will I also have to do the same for the 2 iPads?
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I am glad to hear you did receive the information you needed. If you do require any additional assistance, we are happy to help.
Disconnecting VoIP
My elderly father has been moved to a care facility in a different town from his home and we have installed new Comcast service there, including a VoIP. Unfortunately, we couldn't move his existing number that he has had since 1964 because of laws/rules surrounding routing to emergency services when
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Thanks, but I already got the information I needed from the chat tool. Unfortunately, the chat transcript download was empty The multiple "Here’s the additional info you requested." emails I received had NOTHING in them except a series o
Disconnecting VoIP
My elderly father has been moved to a care facility in a different town from his home and we have installed new Comcast service there, including a VoIP. Unfortunately, we couldn't move his existing number that he has had since 1964 because of laws/rules surrounding routing to emergency services when
Question
Thank you for allowing me to assist you today @user_w7re3y. I hope you have a great weekend!
How can I make sure my internet is cancelled
Hi, I just called Xfinity to cancel my internet as I am moving out of the current address. The customer service representative was nice and help me to cancel the service. He also gave me an 16 digits case ID. Besides that I didn't get anything else. I am still having internet and able to login into
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my internet just to work in the beisman
i have a 3 tvs 2 upstairs and 1 down stairs the 2 upstairs works fine but that one i have down stairs is not connecting . it was working before and no problem and now is not working cant connect with internent.
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Non-X1 Service
I accidentally unlinked my Comcast email from Yahoo. Now my Comcast email does not work anywhere. I need the mailbox re-linked and the Yahoo back end reactivated for my account. I don't think at this point we will be able to help you since you had a
unlinked my Comcast email from Yahoo
I accidentally unlinked my Comcast email from Yahoo. Now my Comcast email does not work anywhere. I need the mailbox re-linked and the Yahoo backend reactivated for my account.
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@kbug62 Samsung on my android phone. It goes to other recipients just fine but cathy on outlook and another friend on Comcast always come back to me. So strange. As far as Comcast goes, there is no calendar function. That was dropped many years a
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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@BruceW ... not sure what you mean about automatic forwarding ... See https://connect.xfinity.com/appsuite/apps/faq/index.html#autoForward. Comcast had it, Yahoo doesn't unless you pay for Plus. Please be aware that there are 2 kinds of r
Comcast.net email conversion to Yahoo is a bummer.
I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e
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@user_1erb12, thank you for providing the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look i
Worst customer service!!
I have been a Comcast/Xfinity customer for over 10 years only because there is no other provider available in my area. Their customer service is horrible! I have spent hours on the phone only to be made promises that they don’t keep. I cannot wait till another provider is available in my area so I c
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Unlimited Plan Pricing History
Hello Im hoping this can be escalated to the right supervisor or expert. we signed up for Xfinity Mobile Unlimited sometime late 2022 and I have billing statements since January 2023 for $80 for 2 lines. I just found out that Xfinity Mobile Unlimited is $60 for 2 lines. Why were we never notified of
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Plan
@user_0240i2 @XfinityJeff "filter rules" is not available on the drop down menu when using my desktop. how do i enable "filter rules"? So, you don't see anything like the image I posted above? It goes from Signatures to Advanced Settings totally
Mail filters missing from email
Unable to add new filter to email. category missing from list
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That’s exactly what I did!
MS NOW
I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.
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Hello @user_w7re3y, Thank you for reaching out on our community forum. Did you want your services discontinued same day? Sometimes there can be an overlap in service. I can check everything for you. Please send us a direct message with your full name
How can I make sure my internet is cancelled
Hi, I just called Xfinity to cancel my internet as I am moving out of the current address. The customer service representative was nice and help me to cancel the service. He also gave me an 16 digits case ID. Besides that I didn't get anything else. I am still having internet and able to login into
Question
Closed
How can I make sure my internet is cancelled
Hi, I just called Xfinity to cancel my internet as I am moving out of the current address. The customer service representative was nice and help me to cancel the service. He also gave me an 16 digits case ID. Besides that I didn't get anything else. I am still having internet and able to login into
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Customer Service
@user_mh2yso I need to talk to someone who will help me . the chat just goes in circles Tell us what is happening so that we can help you. It's what we're here for!
how to get email restored
I was not getting emails from 11/21 to 12/29/2025 - After working with xfinity assistant chat, I started getting emails again. However, I need to get emails that I never received. How can the emails be restored and delivered to my comcast inbox? I've spent countless days and hours with many xfinity
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@XfinitySara please also see my message above - here's a little more info (sorry, I'm tagging you both in hopes of a quicker resolution) one of the reps also supposedly cleared any Roku device from my account, so there should be no old cacheI don't
Roku stick with Xfinity streaming app shows no streaming content available, only items purchased
Xfinity stream app version 9.0 build 0 On Roku model 3941X2, software version 15.0 Opening the app shows a screen that at the top says , 'Purchases' on the left and on the right it has 'settings' followed by the time. Like I'm in a sub menu. There's no streaming content available and no way to get t
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@user_x2w8n0 Create a post for direct message Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you
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