Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (499.5K)
@user_ngto3f Thank you for taking the time to reach out to us here on Forums. I can see why this situation would be concerning. We would never want you to be charged for a service you didn't knowingly authorize. We'd like the opportunity to review wh
Scam
I had an internet account in MD and moved in CA, when I left MD Xfinity created a mobile account on my name without my authorization and started stealing money every months on my account, started by $70, then $140 then $150...I had to call everyone's and complained to have the money back. I finally
Question
Hello, @user_2hk4bz happy to submit a damage claim for the AC unit. Sorry to read our lines may have been responsible. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if
Need to contact you about issue
Hello, I had an issue with a set of your overhead lines in Princeton, Il this past Saturday. I was parking my fifth wheel in public parking lot (that I’ve parked in numerous times prior) and a set of your guys overhead lines were sagging far below standard which caused them to catch my air condition
Question
user_rqcsnl We are here for you and will be happy to look into your mother in laws account. Please send us your full name in a DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Sta
Billing on a closed account
I have the POA for my mother in law. She recently moved out of her home into an assisted living facility due to medical issues, and on July 6, 2026 I canceled both her Internet and cable service at one of your Xfinity stores located on 1st Avenue in Tucson, Arizona. I was advised by her bank that sh
Question
Took two payments of 288.00
I only authorize one payment of 288.00 not two. Now I’m broke I’m retired and work on fix income please put 2nd payment back into my bank account. My email in case you need it is
Question
•
Customer Service
Need to contact you about issue
Hello, I had an issue with a set of your overhead lines in Princeton, Il this past Saturday. I was parking my fifth wheel in public parking lot (that I’ve parked in numerous times prior) and a set of your guys overhead lines were sagging far below standard which caused them to catch my air condition
Question
•
Customer Service
Hello @JIvar, and thanks for reaching out with such a great question to our Xfinity Community forums, and I can understand the excitement of seeing your area upgraded for multi-gig speeds. 😊 If your location has recently been updated to full dupl
How to get new multi-gig speeds activated
Hey, My address have been activated with the latest multi-gig speeds. How do I go about getting my speeds upgraded?
Question
Good morning @ljlemoine. Please report that email as spam, and delete it. Please let us know if you have any other questions.
is xfinity disconnecting older email versions by 7/20/26?
I received an email Service Alert stating Xfinity is disconnecting older version emails by 7/20/26 and directing customers to click on new terms and service. Scam?
Question
Thanks for giving that a shot, @user_2f2b09. We'll need to work through some troubleshooting steps on our end, please send our team a direct message with your full name and service address so that we may have full access to our tools to assist. How
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
Question
MLB Extra Innings Charges Still on Account
Hi! Am I getting a credit for my MLB extra innings? I didn't get a credit for this upcoming bill and the charge is still on my account. So I've now been double charged. I need it removed from my upcoming bill and need a credit for last month ASAP.
Question
•
Customer Service
L1ngus our team is happy to take your feedback as it it helpful to find out our our family is feeling. Please feel free to send us a DM with your full name and address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
Question
Maliki2 We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Can you please confirm if you're looking to cancel your Xfinity Voice phone service, or your X
Cancel Phone service
Hello, I would like to cancel my phone service since I haven't used it more than 5 times in about 8 years. I can't remove it online eiher. How do we go about this?
Question
The error message only stays visible for a few seconds, and then returns to the Featured apps Pressing the Left arrow button on the remote appears to do nothing
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
Question
Outage from 10-11 PM
The wifi runs fine up until around 10 PM, when it cuts out, and has been doing so for the past couple of years. It stays out for about 30 minutes to an hour, and it makes it very inconvenient for us to do work or play video games.
Question
•
Your Home Network
Billing
I want to change the method of payment for my mobile phone. How do I do that?
Question
•
Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn
Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn I'm hoping an Official Xfinity employee can help me resolve this because I'm not sure where to go from here. Today (7/20/2026) at 10:16 AM, I received a text message stating that my ca
Question
The error message only stays visible for a few seconds and then goes back to the Featured apps. Pressing the Left arrow on the remote doesn't seem to do anything.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
Question
Hi there, @user_h996p5. Thanks for reaching out to us here on the Community Forum. I can understand that being alarming if you're on auto pay. I would recommend that you double-check that your payment information is up-to-date. Perhaps something chan
XfinityFrank
commented
6 hours ago
to the conversation:
0
0
Monthly bill
Notice of overdue. On auto pay. Problem?
Question