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Existing CableCARD dropped pairing - need Data ID updated by Tier 2 specialist
I have an existing, active Motorola CableCARD on my account that dropped cryptographic pairing, resulting in a V58 error. My other three CableCARDs work without issue. Phone queues are routing to general agents who do not have headend tool access.Phone support incorrectly told me to visit a store. I
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Non-X1 Service
@XfinityRoberto Thank you for your response, but this does not resolve my issue. I am already aware of the return policy you linked. I have physically visited an Xfinity store to return my WiFi Extender, but the store refused to accept it, stating
WiFi Extender Return – Store and Online Support Keep Redirecting Me
I’m trying to return my WiFi Extender for a full refund within the 30-day return period. Your online support agent told me to return it to a store, but the store refused and told me to process the return online. The extender also doesn’t appear in my online return options. I’ve already followed your
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user_cw73v4, Thanks for reaching out. I completely understand how frustrating it is to lose your Favorites and suddenly have to scroll through the entire channel lineup, especially after an update. Let’s see if we can get those restored.
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
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Hi @user_yuxvfx,Eyes are here! Looks like the "favorites channel" and "last watched" list no longer appears with the most recent update. Any other changes that I should bring up to the team?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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user_02berm Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if ne
Request to File Formal Complaint Against Xfinity Field Technicians
Hi there, I am an existing Xfinity customer seeking assistance with filing a formal complaint regarding an unprofessional and concerning interaction with two individuals performing Xfinity-related work immediately adjacent to my residence on November 7, 2026. I would like this matter formally docume
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Good morning @user_h63tmf, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having, but you have come to the right place for assistance with this.
Xfinity support
Hello, I’m reaching out to request an escalation and financial hardship review of my Xfinity account. I’m currently experiencing financial hardship and am not employed. I depend on family financially, and my current account balance and monthly service charges have become difficult to manage. I’m ask
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@user_czmpib I'd like to take a closer look into this for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “X
speed is half of what I am paying for
I have been paying for 2GB/sec for years, and it never tests above 1GB. Usually 840-920mb. Why? Why pay for something I don't get?
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@Xfinity Support Can we get some acknowledgment that you are seeing this thread and understand your users’ feedback?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Thanks for confirming that for us, VBaymax36. Also, for clarification, are you enrolled in Autopay, or are you making manual payments every month?
Still says 0.00’s 😐
So I pay my bill on the 4th of every month to get it out of the way so I can focus on my other bills that are coming up. And now with this new update you did, I’m being forced and locked out of this option. Your AI is useless, cannot comprehend what I’m simply asking for. I like to pay it early so I
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Thank you for reaching out @user_mhacax We’d be happy to take a closer look at your account and investigate what’s causing you to receive those messages. Please send us a DM with your full name and address to Xfinity Support. To send a di
Return equipment
We don't have equipment to return n9t sure why I keep getting a text message
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We are happy to troubleshoot, we cannot guarantee that we will be able to get HBO working without something changing. We have very limited support for cable cards due to it ending on 11/30. Would you like to troubleshoot or continue to use HBO app on
Please help me pair my old but normally functioning cablecard to my tivo premiere that just had its hard drive replaced
i am told there are xfinity experts that can help get a cablecard paired to a new tivo host id by remove, save empty and replace even though the phone cablecard tier 2 people could not get it done. Please let me know what official xfinity staff can get in the xfinity system and apply the new host id
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Xfinity support
Hello, I’m reaching out to request an escalation and financial hardship review of my Xfinity account. I’m currently experiencing financial hardship and am not employed. I depend on family financially, and my current account balance and monthly service charges have become difficult to manage. I’m ask
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Billing
Bring back the Favorites channel list option. The new app update frigging sux!!!!!!
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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user_bckiyb As of right now, pausing the VPN is the most reliable workaround. Our team is aware of the issue, but until a fix is deployed, please continue to use this method at least for now.
Sending Comcast Email
Are you aware that when the Xfinity VPN is turned on, emails can’t be sent from the Comcast outgoing mail (SMTP) server, smtp.comcast.net, on an iPad? When I turn the VPN off, it works fine. Not sure if this just started with the latest iOS update to 26.5 or not, as I just started using the VPN and
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Reconfigure my co.puter to accept standard modem
Xfinity reconfigured my co.puter c for optic. I wish to install on-optic modem b but can't override xfinity configuration. How?
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Your Home Network
Agree, multi view is absolutely a scam. It never works. There is a host of college football games on Saturday mornings but no multi view??? F'in joke. Researching streaming services, can't wait to cut the cord!
user_zvn1fw
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6 hours ago
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Issues with Multiview
Multi view appears useless in Chicago area. I have tried to access it 10 to 12 different times with no games ever being available to multiview. I thought tonight with five college football games, two major league, baseball games and tennis at the U.S. Open Maybe there would be something available bu
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