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I have already done that, what was suggested above, direct message, etc. I've done that. I did it days ago actually.
Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
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user_bm34i0, Yikes! We would surely miss your business. I would like to pull up the account and research what's going on with that Fandango reward for your account specifically. In order to research this further, please send us a direct message with
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Yes. They have escalated the issue & I'm waiting for the call back.
emails sent to comcast accounts being rejected
As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email
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Hello @Cybercanvas To factory reset the box. 1. Ensure the device is currently powered on 2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time 3. Press BOTH the UP and DOWN arrow buttons on your rem
Factory Reset the Xi6-A
How do I perform a Factory reset on the Xi6-A? I’ve tried the steps that are given on the website but they do not work. After initial setup the Xfinity remote will not work, only the Tv remote. I cannot access any of the Xfinity services. At this point I cannot reset to try setup again.
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Factory Reset the Xi6-A
How do I perform a Factory reset on the Xi6-A? I’ve tried the steps that are given on the website but they do not work. After initial setup the Xfinity remote will not work, only the Tv remote. I cannot access any of the Xfinity services. At this point I cannot reset to try setup again.
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X1
UPSALE or Distraction Tatic?
Spoke to CHIRK who told me that he can save me money on my bill. After discussing the charges, as that was my initial concern. I had to bring his attention back to that. After that was resolved, I went back to ask about the money he would save me on my cable bill. His response was to upsell me on a
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Customer Service
We are happy to hear you were able to have this issue fixed, @user_lhez72. If you have any questions or concerns in the near future, please do not hesitate to create a new public post. We hope you have a great weekend ahead!
Tech support - you make it impossible to pay bill!
I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0
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The codes are all gone now. I pay a ridiculous amount of money every month and the only thing keeping me with Comcast at the moment is the rewards. It’s time to cut the cord. Bye.
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
Question
Please send us a direct message with your full name and the full service address and we can take a look for you. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https:/
Xfinity support
I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there
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Hi user_32ykf7! Thanks for taking the time to reach out on our Xfinity Forum letting us know that you're still without service. My team is here to support you and would be more than happy to further look into things on our end. Please send us a Direc
Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
Question
Good afternoon user_2cmuum. I can assure you this is not the experience we want for you. I will certainly be more than happy to look into this further, and to assist you. In order to proceed, I will need some additional information. Please send
$500 gift card scam
I am getting ready to file a civil suit against Xfinity. I have found over 1,200 community members who were scammed using the same $500 gift card scam, promised a $500 gift card for switching carriers. It has been 7 months, multiple phone calls (I have recorded all calls include the initial call whe
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Yes. I have followed all the steps. At "Choose Get This Reward and follow the steps provided." I got problem. After choosing the reward, the page shows the steps I need to follow. But clicking the given peacock active link only returned "We 're
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Yes, please look deeper into my account.
Xfinity support
I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there
Question
$500 gift card scam
I am getting ready to file a civil suit against Xfinity. I have found over 1,200 community members who were scammed using the same $500 gift card scam, promised a $500 gift card for switching carriers. It has been 7 months, multiple phone calls (I have recorded all calls include the initial call whe
Question
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Billing
The power that is provided to your house is not the same as the power provided to our local area plants and nodes that provide the service to you and other residents in the area. So while your house's power was restored, the power to our network plan
Xfinity support
I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there
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@kewpy Thank you for making us aware you're no longer receiving the notification on your phone on the Lock and Home screens after updating the settings. I would be more than happy to help figure this out with you. What's the make and model of your ph
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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The power has been on for several days now! No excuse. This is the West Meade area.
Xfinity support
I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there
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Hello XfinityRaul The phone is a Pixel 7 and has been working flawlessly until this cropped up.
kewpy
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Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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