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Hello user_z0xdi7 thank you so much for taking the time and relaying your experience here on our Xfinity Forums! We appreciate any feedback you can give, and will use this to help improve your experience in the future. When reaching us by phone, the

Phone Line Is Broken

This is about the last straw for me, before after about 15-20 minutes you could get to a human being. Now your phone system is completely broken I can't get to a human there is no way to get chat to setup a time for a human to call me. In fact I have tried various routes in the system, it does not e

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@XfinityEva I’d also like a contact to talk to about getting my internet service cost credited for the full month of July.  Considering the hours I have invested in this right now trying to help your people I think that’s a bargain versus me bi

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7 hours ago

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Dreadful service strategy and even more dreadful execution

I’m currently in the middle of the worst service experience I’ve ever had with Xfinity. I’ve been first a Comcast and now Xfinity customer for over 25 years non-stop, never left and came back. Stayed with them through thick and thin. Over all those years you can imagine that I’ve needed to engage wi

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i need some real tech help with this: 1. i don't know how to find messages with attachments - or does the single number SIZE include attachments? 2. i thought SENT messages might be the problem, and when i tried to delete all of them i was told i hav

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how can i inspect the status of my emails?

i just got an alert from xfinity telling my my email (boxes, folders, whatever) is full...how can i find out: 1. the total allowed size of all my emails 2. the total actual size of all my emails anyway, i sorted all emails by size and deleted all >= 1MB, so how can i look at #2 to see what i accompl

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Good afternoon @user_6t4738, and thanks for taking the time to report you data usage issue. We would be unable to provide exact specifics on what devices are using data. If you could send our team a direct message with your full name and full address

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Data usage doubled in just one week

I've had my plan for 5 years and have never come close to maxing out my TB limit. Within the last week, my data usage skyrocketed and I don't know why - can Xfinity provide data on which devices/services are using too much data? Or how do I know if my network has been hacked? Help please!

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Hi there, @user_d5cn5! I am not seeing any information on a data breach to report. I can definitely check out your account to verify the billing if you wish. Please send a direct message to us by clicking the chat icon in the upper right corner of th

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Heads up - scam "Xfinity" emails on the rise

Hi. For those who may not know about this stuff... I have gotten a few emails in the last few days, which on the surface appear to be from Infinity. but are really not. Things like: You have a new readable voicemail from (530) 885-**** -- PLAY MESSAGE It’s time to update your Xfinity account -- CLIC

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Good Afternoon @Balgarde thank you so much for following up here on our Xfinity Forums! It's good to hear that your concern has been forwarded to our Maintenance teams via an RTM request. These types of work orders can involve various stages of repai

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Latency Spikes every 20 to 30 mins

Since our initial install in January we've been experiencing intermittent latency spikes that are crippling our network, but haven't been able to get assistance in remediating it. The chatbot just runs me in circles, and I haven't been able to get through to schedule a tech. Wireless and Wired conne

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Hello JT_SF , We would be happy to go over your billing with you and answer any questions you have about the account. We will need a direct message with your full name and the service address to access the account. To send a "Direct Message" to Xfin

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Questions about bill

I have questions about my bill and tried calling your 800 number but it appears out of service. Did you not pay your bill?!? Anyway, I'd like to discuss either reducing my bill or canceling my service with you. I keep seeing folks say to direct message but I don't see that as an option. Let me know

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@user_0jty1f​ would be interested to know "WHY" as it is the 1st word in your post

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Why the 10 minute timeout on pausing recordings

Why is there a 10 minute timeout when pausing recordings on Xfinity DVR? In my research there have been many customers complain about this, but have not found the reasoning behind it. I don't care about the "work around" because it is really unacceptable. I watch a lot of sports. So If i pause a rec

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cable burial

Talked to representative July 16 to set up a crew to bury my cable. He said an email would be sent to say when they would come. Not gotten. Need burial to complete driveway project. How else might I confirm an arrival date?

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@XfinityJoe​ WHAT is the intentions? I have not seen that addressed. The REASON why it exists at all, and why 10 minutes with no way to adjust to disable the feature. "WHY" is literally the 1st word in the title of this post

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Why the 10 minute timeout on pausing recordings

Why is there a 10 minute timeout when pausing recordings on Xfinity DVR? In my research there have been many customers complain about this, but have not found the reasoning behind it. I don't care about the "work around" because it is really unacceptable. I watch a lot of sports. So If i pause a rec

Question

@XfinityEva So I have been direct messaging all week with your support.  I’ve literally spent at least 8 to 10 hours doing internet research, taking and sending screenshot snapshots through the DMs to the support team to better assist them in h

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7 hours ago

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Dreadful service strategy and even more dreadful execution

I’m currently in the middle of the worst service experience I’ve ever had with Xfinity. I’ve been first a Comcast and now Xfinity customer for over 25 years non-stop, never left and came back. Stayed with them through thick and thin. Over all those years you can imagine that I’ve needed to engage wi

Question

user_s8fvsj Thank you for reaching out! You should be able to schedule a technician through the Xfinity app under the WiFi, troubleshooting section. The app will be able to determine your service has been interrupted, and offer a technician appo

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My line was cut!

A contractor cut our Comcast’s cable and we have no tv,phone,internet,and cable.I tried calling but couldn’t talk to your rep.Please help asap

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Please send me a Direct Message with your name and service address so that I can fully dive into your billing and plan with you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! @user_j3uu

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I need to discuss billing and my plan with customer service!

Hi, I need to discuss billing and my plan with customer service. With a live human. I've called 1-800-XFINITY several times and this has only lead to a dead end. The live chat just sends me in loops and doesn't get me to a human being I can talk to. Are there still people working at Comcast? Can I p

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Hello @user_ak0skj, Thank you for taking the time to leave a post. Sorry to hear that you are having issues with your speed since swapping your equipment. If you could send our team a direct message with your full name, the name listed on the account

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Need to direct message- New equipment is faulty.

Hi I was told I should update my modem to a new piece of equipment, so I carried that out per Xfinity's advice and the new modem is only giving me speeds about 1/5 of what the old piece was. I've done all the basic trouble shooting that I can and I need it replaced or a tech to come out. I have no i

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Thanks -- just saw this today and obviously it is too late now. Just FYI: this planned outage did occur the following day but lasted less than an hour. Not ideal but at least they tried to let us know in advance (even though it was for the wrong date

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Maintenance email scheduled for the past?

We received an email today that maintenance is scheduled for our address on "01/21" which is assumed to be January 21st, three months ago. There is no contact method on the email for us to easily verify if this was a valid email or if there is a correction to the maintenance date. The only option is

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Gift card re issue

I am writing to kindly request a reissue of my Xfinity promotional gift card. Unfortunately, I was unable to use any amount of the balance before it expired. I would greatly appreciate it if you could look into the possibility of reissuing the card as I did not use it all. Please let me know if you

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