Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (420.7K)
Good afternoon user_ctvlhs. We would be happy to look into this, and to assist you further. We would need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppo
Internet plan change confirmed but never activated
I called about two months ago and had a great conversation about upgrading my internet plan while also lowering my costs. I confirmed a new plan and rate on call and was expecting to see a reduction on next bill . I never did see a reduction so i called back and agent had no record of call? What can
Question
Last time I checked Newsmax wasn't offered on YouTube TV. Only found it on FUBO. iI changed since. That's good.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
My channels re-appeared about 5 days ago. I messaged the agent I have been communicating with privately, for the specific cause of the issue, in the event it happens again. If I get a response, I will post it here.
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
Question
Fast forward two months from this rate change on my account and now I am all of a sudden over on data and paying $10/ gb… no option but to go to att. thanks.
Internet plan change confirmed but never activated
I called about two months ago and had a great conversation about upgrading my internet plan while also lowering my costs. I confirmed a new plan and rate on call and was expecting to see a reduction on next bill . I never did see a reduction so i called back and agent had no record of call? What can
Question
Please just honor the plan that was agreed to on a recorded line. why do I need ro go start another message . It’s as bad when I call and each person I talk to is brand new and I need to explain the issue over and over again. Why is this the wa
Internet plan change confirmed but never activated
I called about two months ago and had a great conversation about upgrading my internet plan while also lowering my costs. I confirmed a new plan and rate on call and was expecting to see a reduction on next bill . I never did see a reduction so i called back and agent had no record of call? What can
Question
Billing Issue over a year NOW
Dear Comcast/Xfinity Customer Resolution Team, I am writing to formally document and escalate an ongoing issue with my Xfinity Mobile account that has remained unresolved for over a year, despite repeated assurances from multiple representatives. On November 25, 2024, I visited an Xfinity store and
Question
•
Billing
As of approximately Dec 5, 2025, I have had the same problem. Using IMAP/993/SSL I get no connection to comcast with an "Password Incorrect, Enter the password for the IMAP account" error. I shortened my password, and reentered it 3 times, ver
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
Question
@MikeCustomer please ensure you are signed in with the primary user Xfinity ID. My team and I can also assist you with a plan review. Please send our team a direct message with your full name and full address? To send a direct message: 1. In the top
Plan details don’t show on Xfinity app
When I try to view plan details on the app, it shows me only ways to customize a plan. The Xfinity Assistant is almost useless (subpar AI) and there is no option to contact a human being, no phone number given. Terrible service terrible app! If Xfinity doesn’t change it will become obsolete like the
Question
Understood, and we will circle back after the appointment to check in.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
user_5cutyz Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
billing issues
I was on a call with Xfinity earlier this month. The representative assured me he REMOVED AUTO Pay - and assured me I would be receiving the promo refund totalling the $100 owed to our account. This did not happen, I was billed $36 on 12/25/25. I was not refunded or provided promo as promised. I nee
Question
a tech called me yesterday and he said he would call back today, in little while in fact to get an update and I will relate the info. I am only following up with a service call to check the connections and feed lines coming to my house. I am s
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
No. I will. Regardless the details should be available on the app under manager plan or elsewhere.
Plan details don’t show on Xfinity app
When I try to view plan details on the app, it shows me only ways to customize a plan. The Xfinity Assistant is almost useless (subpar AI) and there is no option to contact a human being, no phone number given. Terrible service terrible app! If Xfinity doesn’t change it will become obsolete like the
Question
Hi there, @user_6wk092 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that you currently do not have Internet service. Please be assured you reached th
Planned enhancements taking days
This is the third day I’ve gotten a text saying that they’ve attempted to make enhancements but were unable to do so. This is also the third day I’ve had Internet loss. How many days is it going to take? Zero communication zero compensation totally disruptive over the Christmas holiday.
Question
Not being a huge sports fan, it would be awesome if you could pick ANY 2-4 channels for multiview. course it would be nice for multiview to work as nice in reality as it does in the ads.
Multiview
when will I be able to select the networks I want to watch in multiview? Most of the time there are games I’m not interested in on multiview…. I want to be able to pick what I want to watch in multiview.
Question
Hello, @khaodom could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the "
XfinityThomasC
commented
12 hours ago
to the conversation:
0
0
Billing Issue over a year NOW
Dear Comcast/Xfinity Customer Resolution Team, I am writing to formally document and escalate an ongoing issue with my Xfinity Mobile account that has remained unresolved for over a year, despite repeated assurances from multiple representatives. On November 25, 2024, I visited an Xfinity store and
Question