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refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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Customer Service
Hello @user_8wh1nd, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if diff
Voice History Unavailable
My voice history for all three office landlines is unavailable. This has been going on for weeks and I am trying to block certain spam numbers. The error message is always "There is a problem with your Xfinity Voice service. Please call 1-800-XFINITY for assistance." Does anyone have the same proble
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View & Downloads
Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never hea
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I wish ! It says. :Create TV will be removed from our lineup as of January 1 thank you for being part of our audience “. I am going to really miss it. things just get worse and more expensive.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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user_vqrqc7 Thanks for reaching out! If you're no longer showing a past due balance, your services should be restored. I would try a full power cycle of your Xfinity Gateway, or modem so that the bootfile can update.
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
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Thanks for posting on our community forums for assistance with your bulk account, user_ykn4lb. I'm sorry it's been so difficult to get assistance. I know how frustrating this can be, and I'd be happy to help with any concerns. Could you please send o
Bulk customer contact help
Our building has a bulk contract with Comcast. We were told to contact the Bulk Customer account number to manage our equipment upgrades and finalize billing. I have spent over 9 hours on hold at various times and can never get the help I need. I’m at my wits end - how should I proceed?
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Sorry to hear that. I don't think that the new firmware has been pushed to everyone's gateways quite yet. Try power cycling it and see if it pulls it. Good luck !
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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RealAmericanBuddaha - Thank you for choosing Xfinity and the Forums community. You've reached the right team for help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I
New Customer Install / No Coax Cable Oulet
Hey, so I just became a new customer this week, and within a couple of days received my equipment. Unfortunately, it seems that my home does not have a coax cable outlet. I saw somewhere on your website about a fee to have someone come out and install one. Can you let me know what it would cost and
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
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Thank you for your reply! unfortunately that did not work for me, when i go to the wifi tab, all that pops up is troubleshooting & wifi hotspots
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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Hey there, @user_5tdb4t, thanks for reaching out through Xfinity Forums regarding your account setup! We would be happy to help you with getting everything set up correctly. Can you please start by sending us a Direct Message with your full name and
Account setup problem
I have been trying to put my gateway into bridge mode but when I try to access settings in the xfinity app it says loading and gets stuck there. When I try to get support. Is xfinity assistant or via voice line the system tells me I do not have internet service and can’t help me. I do have internet
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
MC50 promo code for $50 virtual MasterCard
In the process yesterday of signing up for the 5-year1 gig Xfinity internet promo, I got a pop-up window saying to use code MC50 for a $50 virtual MasterCard (to "sweeten the deal" it said). I struggled to find where to insert it and ultimately clicked through to place my order without the MC50 code
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@BruceW Thank you for your response. I may indeed to replace my modem which I am perfectly OK with. However, the S33 v3 is indeed on the compatible list of All Modems for up to 2.33 GB for download but it appears that the upload may be limite
Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)
Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat
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@Jose_C Here is the link https://www.xfinity.com/support/now for the NOW support team. We are here if you should need us in the future.
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
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@XfinityMarcus Thank you. I will send information....
Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)
Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat
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user_rihuxd Thanks for reaching out! If you have autopay on the account, scheduling separate payments will not stop the scheduled autopay. Also, if an account has had a payment return, Comcast will try to process the payment two times through a custo
Split payment paid twice
I set up a payment to be split on two different dates three days apart and it was successful, but a few days later another payment was charged to my bank card for the full amount of what the split payments were.
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Decided to check modem bonded channels as well. Are the channels supposed to constantly loose bonding or is this a signal issue?
All Games disconnect and slow upload speeds outside my state.
Disconnecting from EA servers, and all game servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Customer Install / No Coax Cable Oulet
Hey, so I just became a new customer this week, and within a couple of days received my equipment. Unfortunately, it seems that my home does not have a coax cable outlet. I saw somewhere on your website about a fee to have someone come out and install one. Can you let me know what it would cost and
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi ta
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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@user_ogn6jo My question ?
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Wifi not working
I’m trying to setup wifi but the light keeps flashing
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