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Deleted my phone number while transferring
I have been on the phone with customer service for over a total of 24h. We were trying to switch numbers between Xfinity accounts. My phone number was switch with out a problem but my wife's was a problem for some reason. Nobody could explain way except for amour system won't allow it. Of the 5 peop
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Customer Service
P.S. Well, I thought things were working. I tried signing in to post the above message and first got the login failure message. I then switched to Chrome to post it and returned to Firefox to close the window. Before doing that, I tried signing in on
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer
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It wasn't a browser update. (I checked the update history to confirm this.) Everything has been working properly since my post to that effect 2 days ago. I don't, though, like unexplained glitches. As I'd indicated, the only visible change on my end
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer
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Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare
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Xfinity Stream App
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
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Channels and Programming
Did you also receive similar messages when you called the number ending in -8392?
Replacement $180 Virtual Prepaid Card
I received an email that Xfinity replaced my expired $180 prepaid MasterCard with a new virtual card and an activation code. The message has no "click below" link to activate the card.
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user_vl7e94 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Account Change Request Form
I am trying to change the ownership of my account. I opened a ticket over a month ago. I am still being requested by the people handling my ticket to send page 2 of the Account Change Request From and an Affidavit. I have checked my email and requested the form be re-sent to me twice over the phone
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@XfinityAirelle: I am afraid that you are wrong on Extra Innings not renewing automatically. I have been a subscriber for several years and each season it does renew automatically and it will be no different for the 2026 season.
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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Customer service
I went to Xfinity store in Serramonte this rainy morning and for the first time had a positive experience with their customer service! I met Sareem who was so good with me! Was in and out in 15 minutes! Maybe the rain helped!
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Xfinity Compliments
Internet keeps dropping
Every 10-30 minutes over the past 5 hours, my internet connection drops. It stays disconnected for a few minutes and then comes back online. The xfinity app always says everything is fine and there are no service outages in my area, yet all my devices disconnect and the internet is clearly gone. The
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Your Home Network
user_a00207 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
What to do with unused coax cable? Cap it?
I was recently sent a new XFinity 4K TV box that uses streaming wifi instead of the coax cable. What do I do with the old cable? i don't want to remove it entirely in case I use it again down the road but does it need to be capped for safety when not connected to anything?
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Hello @user_7d4uyg Thank you for reaching out on our community forum. I understand how important it is to make sure your services are working correctly. Please send us a direct message with your full name and address so that we can assist you further
Poor Service with Xfinity Stream app!
Dear Xfinity Customer Service, I am writing to formally express my frustration regarding the ongoing service issues I have been experiencing, particularly with the Xfinity Stream app and related service complications. I have been a loyal Comcast/Xfinity customer since 1994. After more than three dec
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@User_8bs01h P.S. I haven't changed any browser settings in the past 24+ hours. On my end, everything is as it was the last time I read my email in Firefox. It was probably a browser update.
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer
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@MrVXT I received an email message sent from Outlook with multiple attachments. When this message arrived in my Xfinity email each attachment was then named using the "subject.eml" Is there a way to import those attachments to separate
How do I import .eml attachments to separate email messages?
I received an email message sent from Outlook with multiple attachments. When this message arrived in my Xfinity email each attachment was then named using the "subject.eml" Is there a way to import those attachments to separate email messages to my Xfinity email account?
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Xfinity Deals
The price of my 300 mbps, BYOE internet service just increased. All of the deals I see seem to be only for new customers. As an existing, long time customer, where can I find the deals available to me? Thank you.
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Customer Service
Hi again, user_7o58yh! We wanted to check in to see if your service is still working as it should. Have you noticed any issues since your last post, or has everything been stable?
Excited for the brand new fiber Xfinity connections! What could go wrong? EVERYTHING!
As a new Xfinity customer, I was excited to see that brand new service was being installed in my area! The 1.5 days my service worked it worked great. However when it is not working, it is impossible to get any service or any truthful information from support. I find it very concerning when all the
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We truly appreciate you taking the time to share your experience on our community forums, user_zyi71e! We'd very much like to gather more about your experience to ensure our local teammate gets the kudos they deserve. Please send us a direct message
XfinitySean
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Customer service
I went to Xfinity store in Serramonte this rainy morning and for the first time had a positive experience with their customer service! I met Sareem who was so good with me! Was in and out in 15 minutes! Maybe the rain helped!
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