Xfinity Community Forum

Hi there! @angelsix Please let me know if @Again 's suggestion works for you. If not, please feel free to follow up for further assistance. Thank you so much @Again for your partnership and for always being so helpful in the forum!

XfinityDemetrise

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10 hours ago

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Comcast blocks our email when travelling to a foreign country! (status?)

I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua

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Mobile payment

Offered 12 months free line however charged 45 usd per month and now not refunding

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Plan

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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Billing

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user_zgbzaw are you attempting to activate service with your primary Xfinity ID or email address on file? This is something we'll want to confirm.

XfinityJosephA

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10 hours ago

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Peacock not activated

I have already redeemed the Peacock Premium benefit through Xfinity Rewards. The redemption is recorded, but Xfinity’s activation system incorrectly says my account isn’t eligible. Please check/reprovision the Peacock Premium entitlement on my Xfinity account. This is an entitlement/activation issue

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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10 hours ago

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Random Internet Dropping

Internet is constantly dropping My internet seems to randomly drop throughout the day. I notice it almost always happens when playing in an online game, I will be disconnected within 5 minutes and my whole home network will need to reboot. I have 3 kids all trying to play games online and it constan

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user_4ja75e Happy to help reivew your address and see what options we have for you. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Clic

XfinityPeterH

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10 hours ago

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Start wifi service at another address

I'm trying to start service at another address

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@angelsix I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and som

Again

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10 hours ago

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Comcast blocks our email when travelling to a foreign country! (status?)

I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua

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U

Peacock not activated

I have already redeemed the Peacock Premium benefit through Xfinity Rewards. The redemption is recorded, but Xfinity’s activation system incorrectly says my account isn’t eligible. Please check/reprovision the Peacock Premium entitlement on my Xfinity account. This is an entitlement/activation issue

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Customer Service

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@user_d3900m I would like to open up my email to read my messages[Title Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app li

Again

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10 hours ago

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How to access my email

I would like to open up my email to read my messages [Title Edited: "Personal Information"]

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Hello @user_19eeuv and thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers and I would love to take a look at the account to see what's going on with your

XfinityBillie

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10 hours ago

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Canceled service after 4 yrs and returned equipment.

Being ripped off by Xfinity. Canceled service returned equipment and was told everything was all set. Asked if we owed them any monies, they said no and handed us a receipt. Started to get text saying to return equipment. We had several conversations to clear up that mess and was told we would be re

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After about 72 hours of walking into both Xfinity and T-Mobile stores and talking to customer service in both companies, I finally got results. What I did not know (and it seems the frontline sales people at Xfinity did not know either), a lock is p

user_ec9535

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10 hours ago

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Nightmare trying to transfer mobile phones from Xfinity to T-Mobile

I am in the process of un-bundling my packages - internet, land-line phone, mobile phones, television - that has been in the hands of Xfinity for 2 decades. They call me a Diamond member but I have been treated like [Edited: "Language"]. I started with transferring my mobile lines (2) and home inter

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Canceled service after 4 yrs and returned equipment.

Being ripped off by Xfinity. Canceled service returned equipment and was told everything was all set. Asked if we owed them any monies, they said no and handed us a receipt. Started to get text saying to return equipment. We had several conversations to clear up that mess and was told we would be re

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Customer Service

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user_3nz765 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul

XfinityBrianH

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10 hours ago

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Dangerous Cable on SIDEWALK

Notifying Comcast that since they did not keep their word of, coming to Woods Edge Condo complex, Palos Hills, IL, between 1 - 5, to remove the cable that has been laying across 2 of our sidewalks for more than 2 months. Or management company is threatening to CUT THE CABLE AND REMOVE IT. I will be

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Hi @user_g4brkl We are here to help! Just send us a direct message with your full name and service address so that we may securely locate your account. From there we'll make sure internet equipment is sent out to you. How to Send Us a Direct Message

XfinityJustinM

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10 hours ago

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Modem delivery

I got a text yesterday saying my modem was delivered to my front door but it was not delivered. I was approved for Xfinity essentials and need a modem.

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Hi there. @user_tlwv7m I wanted to follow up to see if there was any progress with your concern?

XfinityDemetrise

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10 hours ago

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stream hisense firetv issues

Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w

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@user_zhl8y5 @XfinityCliff Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

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10 hours ago

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My wifi drops and nobody can help me

I have had this internet provider for almost 2 months and this entire time I've had constant wifi issues. For some reason I cant get the proper help to solve this issue. Any time I try to call in or use AI assistants it's the same runaround. They tell me "turn it on turn it off". "Is it working now?

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Hello user_b11vay. It sounds like the promotion may have expired. You would traditionally have the time remaining for any promotional price or loyalty discounts included on each billing statement. Could you please send our team a direct message with

XfinityTommy

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10 hours ago

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BILL

My issue is my bill went up 29 dollars, from $94.90 to $123.90 and there was zero heads up or explanation.

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Hi there! Thank you so much for reaching out on our Xfinity Community Forum about your rate increase. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a D

XfinityDemetrise

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10 hours ago

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billing increase

Please help. My Internet rate increased from 40 to 70, a big hike of 75%.

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Post moved here to the Xfinity Compliments section.

EG

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10 hours ago

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Thank you Chyanne -- [Edited]

Dear Xfinity Support Team, I am writing to share some glowing feedback regarding the excellent service I received from Chyanne during a recent chat session (Reference Number: [Edited: "Personal Information"]). Moving can be incredibly stressful, but Chyanne made transferring my internet services com

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How to access my email

I would like to open up my email to read my messages [Title Edited: "Personal Information"]

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Email

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