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drop amplifier relocation

Hi, I believe I have a drop amplifier in a bedroom where I do not want it. Without it, the internet does not work. My neighbor has one, but his is plugged into his box in the garage. I want to know what port I can plug the drop amplifier into in the garage junction bar. The options are: Out 3, Out 4

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Yes, it has been more than 2 hours

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Peacock for platinum tier

I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?

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I hope you have a better outcome, STARZ just wrote back to me there's nothing more they can do and punted it to Xfinity, saying it's their issue...

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ISP Location Incorrect

I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

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Seeing is believing

I visited the new Miami Gardens location.. The Staff greeted Me immediately. Jay provided excellent Customer Service.. The Manager Dadid took His time finding the best Deal for Me. The deserve 10 Stars each !!

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Current XB7 firmware level is CGM4331COM_8.3p5s1_PROD_sey

 commented 

7 hours ago

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xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

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How can I contact xfinity mobile supervisor?

I spend 1 week with customers care and everyday took me on the phone and chat with them almost 3h,still can not restore my phone number,all customers care lie to me.ether disconnect the chat or hand off my phone when they can't fix my problem. I need to call back start over and over again.

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Here are the last 2 messages from STARZ tech support: Email Response 1 Hi *******,My name is *******, and I'm sorry you cannot experience our content to its full potential.We believe this is a valid flag and encourage you to check your systems, net

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ISP Location Incorrect

I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b

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user_9ic2tg, Thanks so much for reaching out. I can understand the frustration caused by multiple internet service interruptions as someone who works remotely. You’ve come to the right team. Over social media, we are experts in resolving servic

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Ongoing intermittent internet outages despite good speeds – need escalation

I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi

Question

xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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Does https://www.xfinity.com/support/articles/admin-tool-access help? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notif

 commented 

8 hours ago

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Skip the XFINITY app

How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.

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wolverine365 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

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ISP Location Incorrect

I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b

Question

I just tried that and yes, in fact the mobile app works when connected to mobile data (LTE or 5G), but as soon as I enable WiFi and my phone connects to my router, the app kicks me off (logs me off) and the infinite login screen loop starts again. T

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ISP Location Incorrect

I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b

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Thank you for the response! I now see your DM, and I am going to be responding there shortly. Please try not to send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, espe

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Cancel / move my service

I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!

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