Xfinity Community Forum

Ejtate2024 Hello I am glad our export shared the links to check for interruptions online. Is the equipment connected to any splitters or third party routers?

XfinityVictor

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14 hours ago

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Your home internet is offline

I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.

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Oops, it's worse than I thought. OK, the new link gets you the three tabs to choose from, "Email", "Address Book" and "Voice". The first two work, the third, "Voice" is 404. Is this a known error that is being addressed?

angelsix

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14 hours ago

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Xfinity Connect URL CHANGED

connect.xfinity.com, the url to check our phone messages, etc. is 404. This is the url from the page about "Access, listen to, and download your voicemail — Xfinity Voice help". That was also the url given me by the AI helper. The support should be changed to give us a working number (or, even bette

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Request for Executive Customer Relations Escalation – Unresolved Xfinity Mobile Refund

I am requesting assistance escalating an unresolved Xfinity Mobile billing dispute to Executive Customer Relations. I was charged $42.45 for a mobile line that I never activated or used. When I originally signed up for Xfinity Internet in August 2025, a mobile line was included as a one-year free pr

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Plan

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Xfinity Connect URL CHANGED

connect.xfinity.com, the url to check our phone messages, etc. is 404. This is the url from the page about "Access, listen to, and download your voicemail — Xfinity Voice help". That was also the url given me by the AI helper. The support should be changed to give us a working number (or, even bette

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Home Phone Service & Equipment

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Hello @rylan, I see that my co-worker in the comment above mine gave some great steps to try! Have you tried these? Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violati

XfinityTonya

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14 hours ago

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Cannot Access Membership Benifits

When I attempt to access my Xfinity Membership Benefits I get an error saying "Sorry, only primary account holders are eligible to redeem benefits". I am the only the person who uses this service and this is the only account associated with my Xfinity service, so I should be the primary account hold

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I wish to do the same ...

user_wrnron

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14 hours ago

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I want to cancel my tv but keep my internet

I am trying to cancel my tv plan but keep my internet plan. The only site will not let me do that.

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Shame on you Mona

I called customer service this morning to cancel my internet and Wi-Fi service. Right at the beginning of the call, I explicitly told the agent, Mona, that I had already switched to another carrier and spent my money. I asked her nicely not to read her screen scripts or waste both of our time with a

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Customer Service

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user_r2klxr Hi there. Thank you so much for reaching out on our Xfinity Community Forum.I'll be happy to assist. When you say the watch "fell off network", Can you give me a bit more details about what happened?

XfinityDemetrise

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14 hours ago

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2 free Apple watches

In September 2025 we switched from Verizon to xfinity mobile service. We were told that we would get two Apple Watches for free for switching. One of the watches fell off network and we connected with support to rectify. Because of this we lost the promotion. We didn’t realize we were being charged

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Good day user_jtaw5u! I hope you're having a good Friday so far, and you're in the best spot for help 👍 I know how it feels to be locked out of any accounts after forgetting a password, so we'll do whatever we for you. For security reason, we can't

XfinitySeth

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14 hours ago

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cannot log in, need to change payment information

tried to log in but forgot password. when I input codes for password change, redirected to error page. Need to change payment method to a new credit card.

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Need to do a split payment on my account

Not enough on card to make full payment. I would like to do a split payment, if possible.

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Devices

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@querqeekid Thanks for adding a post regarding your DVR Recordings. From our guide here https://www.xfinity.com/support/articles/moving-transfer-recordings, it states that recordings on the box will be lost. Any current Cloud Recordings will be avail

XfinityBenny

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14 hours ago

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Changing to an Ai box

I will be swapping out a "legacy" TV box for an xfinity xi6. I want to make sure my recordings are saved to the cloud so I don't lose them when I make the change. Can you help me out?

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Haven't received my Paper bill in the mail for November yet?

I haven't received my Paper bill in the mail for November? what's going on. I'am not on Paperless billing. Thanks Brian.

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Customer Service

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You may not have any choice unless you can try to fix it yourself/check the lines and connections.

EG

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14 hours ago

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Your home internet is offline

I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.

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Never received my Lord of the Rings extended edition from Xfinity rewards

I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to

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Customer Service

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@user_hrsm06 Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what this $1500 credit is all about. To be able to discuss account specifics, please send a direct message by clicking the chat icon in th

XfinityRaul

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14 hours ago

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Bull

Why is there a $1500 credit on my account

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In between move-outs and new move-ins, sometimes the other end of the line gets disconnected from the Comcast feed by a tech. It's quite typical. You'll likely need a tech out to reconnect your premises to the active Comcast feed at the tap on the po

EG

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14 hours ago

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Internet

I'm trying to get internet at my house, but the router is flashing a yellow light.

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Good afternoon @Buddy_SF0, Thank you for reaching out to us here on Xfinity Forums regarding the email you received. I understand wanting to make sure the information in the email is correct. You’ve reached the right place for assistance, and I

XfinityTonya

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14 hours ago

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email received

I emailed who I thought was Xfinity Support asking "Can you please help me understand the email I received this morning at 2:41 AM" Received a response telling me to go to : https://www.reddit.com/r/Comcast_Xfinity/submit) Why would I post my question at https://www.reddit.com/r/Comcast_Xfinity/subm

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I did, but I’m trying to avoid a tech visit.

Ejtate2024

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14 hours ago

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Your home internet is offline

I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.

Question

@user_6cmmg3 Ok so DVR Recordings are still in the new app then. Wonder why someone here said DVR Recordings was removed????????? Anyway beings that this is pretty big app update there are bound to be bugs and I would think Xfinity is planning t

Superman1975

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15 hours ago

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App update

App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites

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Where do I change my address

I need to change my address

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Billing

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