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Ana307, We can certainly take a further look into this for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Mess
Cancelling subscription but still getting billed. I want a refund.
Hello, I’ve cancelled my subscription, returned the “box” at my local Xfinity but I was billed on the 14 of this month, (04/14/2026). I just want a refund.
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I'm being billed 2 months after I cancelled.
I cancel on Feb 6, return equipment by end of the next week (Hadn't used it since cancelling) ``` We received your cancellation request, and we're on it Thank you for being an Xfinity customer. While we might not be the right fit for you at this time, know that we're here for you if anything changes
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Customer Service
Hey there, Joshb1! Thanks for reaching out to our XFINITY Community forum. I know how vital it is to have a strong Internet connection throughout every corner of your home. Not to worry! You have reached the right team to assist with this matter. Ple
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
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Legal name change
I need to change my legal name on my accounts
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Sign-In and Account Management
@user_sqtwok Thanks for adding a post to the community. Make sure to use recently purchased batteries to ensure they're charged correctly. It's also a good idea to check the terminals and clean them of any corrosion. That can impact the power being t
Changed batteries In keypad still says need changing
Says change batteries already changed them
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Hello @user_b2qznf Thanks for reaching out regarding your billing concern, this is something I'd like to work with you on. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do
information concerning my bill
I am not able to pay $80 a month . I was offered a $40.00 a month but it was not finalized . I asked if the payment taken today be ad justed to pay for April and May
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Accepted Solution
Hi there, @user_6qojgg Thanks for reaching out to us on the Forums! I understand your concerns regarding your phone not being unlocked. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official
Pin to unlock phone
I am a former customer. I have a Motorola Moto G that has been paid in full for years. I am requesting the 16-digit Network Unlock PIN for IMEI sent through direct message. I need this code to use my property with my new Lifeline provider.
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No, I could not figure out how to send the direct message
Request to remove the Comcast Utility Pole when no longer a customer and can’t sign in
Would like to request a removal of the Comcast utility pole from my property. I am no longer a customer and can’t sign in
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Channel 4
This is getting ridiculous. When will you resume WNBC channel 4, on our channel lineup. You need to reimburse everyone for not getting the full cable lineup that we pay for. put WNBC back on…
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Channels and Programming
Accepted Solution
Comcast Executive Resolutions (Xfinity Mobile) called me 04/06/2026 to let me know that after further review, some errors were uncovered. Xfinity Mobile credited the requested $830 for my iPhone 15 Pro Max to my account as well as a little more to pa
Complaint regarding iPhone trade-in reimbursement, Ticket [Edited]
I have never received a credit for my iPhone 15 Pro Max trade-in. I contacted Xfinity Mobile in Oct 2025 to inquire about iPhone trade-in promotion. Xfinity Mobile representative said I would need an Xfinity Premium Unlimited mobile plan to take advantage of the promotion, so set one up for me. I ma
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user_m0s2ff, Thanks for explaining the steps you’ve tried. Did you originally activate Peacock through an X1 TV box by chance? If so, upgrades to Peacock Premium Plus (ad‑free) would be completed on the TV box itself. You can follow
Cannot purchase upgrades
Spent all morning with online customer service who have just repeated the same thing. After reading other people’s post and with the updates to those post there appears to be no solution. Unreal how you cannot simple upgrade like other sites let you do. What a waste of time this has been on my Satur
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@idigsnowboarding - Thanks for sharing your similar concerns, and the latest from your end. It’s frustrating when the specific toggle you need feels like it’s playing hide-and-seek after an update. In the latest v6.0.0 redesign of the Xfi
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
information concerning my bill
I am not able to pay $80 a month . I was offered a $40.00 a month but it was not finalized . I asked if the payment taken today be ad justed to pay for April and May
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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refund check
Please send me a refund check to my home address instead of the unwanted debit card.. Thank you.
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