Xfinity Community Forum

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Thank you so much for responding so quickly. I have mild hearing loss, and the subtitles help tremendously. I’ll check back in a few weeks to see if the title has updated.

user_oqizuc

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9 hours ago

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Closed Captions Missing

The closed captions are missing from the movie “The Dog Stars” which I purchased today. (This is true when watching through my Xfinity box as well as my iPad.) I understand that occasionally new-to-digital films come without captions because of issues with the content distributor or other technical

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I'm glad the Xfinity store associates were able to help you out! Was there anything else we could tackle or answer for you before getting things closed up here?

XfinitySeth

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9 hours ago

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Remote is eating batteries.

I see this multiple times but cannot see what everyone’s resolution is. My remote goes through batteries every 5-7 days whether it gets used or not. It is an XR11.

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Tier 2 Escalation Requested: Xfinity Gigabit x2 Not Delivering Advertised 2100/300 Mbps Speeds | NETGEAR CM3000 Modem

Hello Xfinity Support, I'm requesting a Tier 2 technical support or network provisioning escalation regarding ongoing download and upload speed issues with my NETGEAR CM3000 modem on the Xfinity Gigabit x2 plan. My plan advertises 2,100 Mbps download and 300 Mbps upload, but I'm experiencing the fol

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Your Home Network

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Thanks for meeting us in our community about your order concerns, @user_zcl1rp. We'd have to review your account to understand what order is pending. Is this for a new service? Have you placed an order for a new mobile phone? Have you placed an order

XfinityLinda

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9 hours ago

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Pending order

When will my pending order clear?

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user_j8ddje Thanks for clarifying. Have you tried clearing the cache and cookies? Or using an incognito/private page to see if that makes any difference?

XfinityDilary

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9 hours ago

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All of a sudden can't use Fast Forward on Xfinity Stream on recordings

I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu

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Xfinity first line support staff ... I realize you can not correct this as it's a programming issue (vs. a service interruption, etc.). It's more than three weeks old and obviously can be fixed as it worked ~ a month ago. If you genuinely want to he

wriley18

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9 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Good evening @JannieD, Thank you for reaching out to us here on Xfinity Forums. We can definitely assist with the process. I do see that one of our amazing experts @Again gave some good steps to try. Please let us know if the steps work.

XfinityTonya

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9 hours ago

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GO BACK TO XFINITY FROM T MOBILE

I MADE THE MISTAKE YESTERDAY OF SWITCHING TO TMOBILE AND NOW I WANT TO SWITCH BACK TO XFINITY. WHEN I GO TO ADD A LINE IT SAYS YOU CAN'T ADD A DUPLICATE NUMBER. Sorry for the caps......We have 2 numbers, one which was already switched to t mobile yesterday, the other remains with xfinity, so i want

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You are absolutely right!! Xfinity has no problem raising their fees EVERY YEAR!! Just don't expect them to fix any problems!!

user_97ef02

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9 hours ago

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Constant login

All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu

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Thanks, but I've already spoken with customer service several times, and unfortunately, they haven't been able to offer me a package close to my previous $50/month deal that included 1 Gig internet and one mobile line. I don't think further discussio

user_fy3bv6

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9 hours ago

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Request to Cancel Internet Service Without a Phone Call

I'd like to cancel my Xfinity Internet service, but I don't want to schedule a callback or make a phone call. I've already contacted live chat support, but they were unable to process my cancellation online. Could an Xfinity Support representative please help me complete the cancellation through dir

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@XfinityTonya Ok, I filled out the form to opt out of door to door sales. I will say that opting out should have been the default to begin with. The last thing I want to point out is that the guy you sent to my home wanted me to get out of my house

anonymous13231321123

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9 hours ago

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Door to Door Salesperson

There is a comcast sales representative that keeps going door to door trying to make people switch their plan. We always tell them we don't want to switch and we would prefer if they didn't show up at our home anymore. They always end up coming back and try to make us buy a different comcast package

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It isn't consistent, it works on some recordings and not on others. Most don't work, it almost seems conspiratorially "not on the ones I really care most about", haha! I have tried Chrome and Edge, it used to work on Edge all the time but I decided t

user_j8ddje

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10 hours ago

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All of a sudden can't use Fast Forward on Xfinity Stream on recordings

I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu

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@JannieD Talk with T-Mobile; there may be a commitment with them before you can move that back. Your phone might be locked, or there might be a 30 day "trial". Best to check with them.

Again

commented

10 hours ago

to the conversation:

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GO BACK TO XFINITY FROM T MOBILE

I MADE THE MISTAKE YESTERDAY OF SWITCHING TO TMOBILE AND NOW I WANT TO SWITCH BACK TO XFINITY. WHEN I GO TO ADD A LINE IT SAYS YOU CAN'T ADD A DUPLICATE NUMBER. Sorry for the caps......We have 2 numbers, one which was already switched to t mobile yesterday, the other remains with xfinity, so i want

Question

Thank you for using the Xfinity Forums to check for additional options to activate your gateway. The Xfinity app is our recommended approach because of how easy the process is, but it isn't the only option available. A care agent can assist, and I ca

XfinityNasser

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10 hours ago

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Xfinity App is not compatible with my phone.

So...the Xfinity app is the only way to activate my modem?

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I went to the local Xfinity store and simply exchanged for new. Thank you.

user_75ri02

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10 hours ago

to the conversation:

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Remote is eating batteries.

I see this multiple times but cannot see what everyone’s resolution is. My remote goes through batteries every 5-7 days whether it gets used or not. It is an XR11.

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I’m in the same boat. Fiber is in the neighborhood too. I don’t know why this has to be so difficult.

user_75ri02

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10 hours ago

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NHL Minnesota Wild Hockey games

I see direct tv was able to come up with a deal to show Minnesota Wild NHL hockey games. Why is Xfinity not working on a deal to show these games? Do I need to switch to Direct TV to watch my sports teams?

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Hey @user_pubvhv, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help provide assistance. Was the game potentially blacked-out due to licensing agreements or did you receive an error code/mes

XfinityDemitrius

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10 hours ago

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Getting my game on FX1

My game (Colorado vs Okla. St.) was on FX1 yesterday evening, however I was denied access despite paying for a Fox One subscription when we switched to XFINITY cable.

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user_iktm5a Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"

XfinityBrianH

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10 hours ago

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Constant login

All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu

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There isn’t an estimated resolution date or an automatic notification that will be sent once this is resolved @user_bz3ir5. Once our engineers have implemented a solution, the Paramount+ app should begin working normally again without any addit

XfinityAldrik

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10 hours ago

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Customer support

paramont won’t work. Slow and then it kicks me off saying there’s a problem. I get the error message apps 04036 I have unplugged everything and restarted the box, the tv, the wifi. nothing is fixing the problem.

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Pending order

When will my pending order clear?

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Customer Service

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@user_5jyfi1 send all billing by us mail

user_8a8vyl

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10 hours ago

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Bill sent by regular mail

Can you please send my next bill statement by mail. Just this one. This would be my next statement only. Thank you.

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