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I logged in about 5 days ago and under the device it shows paid in full. I just noticed that the current bill still has the payment for my device on it and was wary of transferring too soon
Transfering number to new carrier, question re: device payment plan
My device show that it is Paid in Full, however, the final payment is being withdrawn from my account in 13 days. I've been warned that if I transfer my number to a new account, any promotions will be voided & I will owe for the remainder of the device. I had a 50% off promotion on the device. If I
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Hello @user_1xl2ha We do have wireless boxes, but those still have a HDMI cable and power cord that are plugged in. But no coax cable. If that is not what you received we could help get one sent to you. But that box still requires HDMI into the TV.
Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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Pending order status on account
My account shows a pending order and I have not made any purchases other than wanting to change my plan . This has been since December 2025 and this issue still hasn’t been resolved and I keep getting billed outrageously. I have tried talking to so many reps and each say they will take care of this
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Customer Service
Post moved here to the Xfinity Compliments section.
Top tier customer service
I am writing to share my "kudos" for Anna are the reason I remain a loyal customer. Please ensure this feedback is shared with her and her direct supervisor, as her hard work and excellent attitude did not go unnoticed.
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Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
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user_nl6590 Hi there! We understand how that can be frustrating. Our team is happy top help. Are you accessing your email via a mail client or through our website?
Not able to check email !
What is going on with you guys. I’m not ble to check my email again.
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My instalation was done improperly
My cable has been freezing up slow internet glitches with volume rewind , fast forward and simply enjoying my cable. The situation would always correct itself after about an hour. I was moving into a new home and work from home. The computer also affected my alarm system. Finally, I called and with
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Customer Service
Hi there, @user_qglmkz Thank you so much for reaching out regarding the awesome experience you had with Anna in the Billing Department. We do appreciate you letting us know, so we can get this forwarded so Anna can be recognized.-Richard
Top tier customer service
I am writing to share my "kudos" for Anna are the reason I remain a loyal customer. Please ensure this feedback is shared with her and her direct supervisor, as her hard work and excellent attitude did not go unnoticed.
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prepaid shipping label
How do I get a prepaid shipping label to return a tablet sent to me as a loyalty reward
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Devices
Top tier customer service
I am writing to share my "kudos" for Anna are the reason I remain a loyal customer. Please ensure this feedback is shared with her and her direct supervisor, as her hard work and excellent attitude did not go unnoticed.
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Xfinity Compliments
Good afternoon user_r1a09x I have made out Moderator team aware of your request.
I would like my forum profile deleted and my username anonymized
I would like my forum profile deleted and my username anonymized
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@user_4hkkg0 I am truly sorry that this has been your experience. We are able to further assist with this here. We do have separate billing for our Xfinity Internet and Xfinity Mobile and sometimes may need to transfer to the other department when ca
Trade in catastrophe
This has been the worst experience ever ever. I’m so disappointed with the Xfinity and their two different business structures, one being American and one being foreign one being over the phone and one being in person. Neither side supports the other they treat you like they know nothing about one a
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Prolonged blank screen during setup of new cable box
While setting up the new cable box that Xfinity sent me (unsolicited), I connected all cables to the back of the box and turned on with the new remote. On the TV, after the welcome message, it asked if I would like the onscreen instructions spoken as well as written in the screen. I answered no. Nex
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X1
Thank you for letting us know @user_3poayh, if you need anything in the future, please don't hesitate to reach out to us on the Xfinity forums again. Have a great rest of your day!
Wireless Xi6 Streaming TV Box Ethernet Port to Ethernet Port on XB6-T Wi-Fi Router question?
The back of the Wireless Xi6 Streaming TV Box has a Ethernet Port. I have my XB6-T Wi-Fi Router right next to it. The XB6-T Wi-Fi Router has two Ethernet ports. Right now I have a Cat 6 Ethernet Cable running from the XB6-T Wi-Fi Router to my PC using the Ethernet Ports. Can I plug a Cat 6 Ethernet
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I would like my forum profile deleted and my username anonymized
I would like my forum profile deleted and my username anonymized
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Getting Started
This happened to me too and now my kid can't use her laptop. I'm so frustrated!
user_3pmvz2
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6 hours ago
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Profiles missing on my Xfinity App
I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?
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