Xfinity Community Forum

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my personal hitron coda 56 which is capable of 2.5 gb, 200 MB down 300 MB up . I got a used xb-8 from the xfinity store and they can't send a boot file to it.

user_515grh

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18 hours ago

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U

I can testify that Comcast does in fact have the worst customer service I have ever dealt with

The xfinty assistant is useless and just runs you in circles. If you don't select one of the predetermined issues it eventually hangs up on you via chat or phone. Then if you do get someone its always someone in India that doesn't understand English. If you don't keep replying the chat ends you get

Question

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It actually won't. You do have one more hop though the gateway but it's fully open and not double NAT. The router WAN will get the internal IP but all port forwarding or VPN tunnels like wire guard work flawlessly to the WAN IP. Since this is the onl

user_nfp9v8

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18 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Hi @user_515grh, quite a rough experience thus far. Thank you for taking the time to share it with us, you're in great hands. Rest assured we will get you the help that you have been looking for! Would you mind telling me a little more about your net

XfinityJustinM

commented

18 hours ago

to the conversation:

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5

U

I can testify that Comcast does in fact have the worst customer service I have ever dealt with

The xfinty assistant is useless and just runs you in circles. If you don't select one of the predetermined issues it eventually hangs up on you via chat or phone. Then if you do get someone its always someone in India that doesn't understand English. If you don't keep replying the chat ends you get

Question

bob6466, That is a great question. Thank you so much for stopping in for help with the Wifi calling feature for your Samsung F20 FE. Most phones support this feature regardless of the provider, since it can be used when there is no cellular data avai

XfinityAmandaB

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18 hours ago

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samsung s20 fe

My Samsung F20 FE does not have WI-FI calling on xfinity, even though I was told it would before switching over. The phone supports it and Xfinity offers it so does anyone know WHY it doesn't work?

Question

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I can testify that Comcast does in fact have the worst customer service I have ever dealt with

The xfinty assistant is useless and just runs you in circles. If you don't select one of the predetermined issues it eventually hangs up on you via chat or phone. Then if you do get someone its always someone in India that doesn't understand English. If you don't keep replying the chat ends you get

Question

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Customer Service

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Concern moved here to the Xfinity App help section for assistance.

EG

commented

18 hours ago

to the conversation:

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U

Unpause device

I have gone to every section within the app and there is not section that shows the paused device that I have. I have gone to the Wi-Fi tab and the devices not connected and it is not visible. Please help.

Question

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Utility pedestal

There's a utility pedestal in my building - the contract expired and I was NOT paid for the full fourth quarter of 2025. The pedestal is still using my house electricity and the bill is almost 8x higher than normal. I started leaving messages with the 'procurement to pay dept' on 12/11 and have yet

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Customer Service

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Okay, so i have spoken to chat 5 seperate times now, and am promised my old modems would be removed from my account, instead they have been added as xfinity leased gateways, crazy. So i also then got a new modem, so guess where we are now, we are 1

user_9jjsn6

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18 hours ago

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Retention dept

Can’t get hold of anyone to remove a service and chat won’t help either just tries selling me things, I am hard of hearing and writing/typing easier, I just want one service removed from my account it shouldn’t be so hard

Question

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I'm have the same problem here on Apple TV 4K. Used to happen, then app was fixed for maybe a year. Now back again after an update.

user_q96phm

commented

18 hours ago

to the conversation:

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

Concern moved here to the Customer Service / Account help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

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why can't i long in what changed

I Can't long into my account!!!!

Question

why can't i long in what changed

I Can't long into my account!!!!

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Sign-In and Account Management

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Hello @user_d1d926. You may have access to Peacock depending on the plan you have or if you have redeemed it through Xfinity rewards. Do you see that Peacock is a part of your plan on the Xfinity app or the Xfinity website?

XfinityAbby

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18 hours ago

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Peacock

Do I have free access to Peacock?

Question

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Unpause device

I have gone to every section within the app and there is not section that shows the paused device that I have. I have gone to the Wi-Fi tab and the devices not connected and it is not visible. Please help.

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Xfinity App

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user_mii6c2 Here is a great link https://www.xfinity.com/support/articles/peacock-premium-offers that will show you how to do that.

XfinityShawn

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18 hours ago

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Activate Peacock!!

I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??

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How do I activate my free peacock

user_mii6c2

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19 hours ago

to the conversation:

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Activate Peacock!!

I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??

Question

user_v8m0zx Thank you for reaching out! We can take a closer look at your equipment return concerns. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Mes

XfinityMartyR

commented

19 hours ago

to the conversation:

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U

Assistance Needed: Returned Equipment Still Showing as Outstanding

Hi, This process has felt like a never-ending gauntlet, but I finally received my credit related to this issue: https://forums.xfinity.com/conversations/billing/assistance-needed-consolidate-accounts-after-move-close-old-account-and-transfer-mobile-service-but-stuck/68f1814919d01b57e4dfca49 To clari

Question

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Peacock

Do I have free access to Peacock?

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Sign-In and Account Management

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Assistance Needed: Returned Equipment Still Showing as Outstanding

Hi, This process has felt like a never-ending gauntlet, but I finally received my credit related to this issue: https://forums.xfinity.com/conversations/billing/assistance-needed-consolidate-accounts-after-move-close-old-account-and-transfer-mobile-service-but-stuck/68f1814919d01b57e4dfca49 To clari

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Billing

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user_k8wcxa Thank you so much for stopping by to help with this equipment and modem purchase. It is not normal for us to sell one of our modems, but we do offer Wifi extenders and Wifi pods. I would be more than happy to help check into this for you.

XfinityAmandaB

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19 hours ago

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Internet/Customer Service

I called to customer service to inquire about the $50 internet plan for 5 years. I got a rep Mark #9875 [Edited: removed private information]. he told me I had to purchase the modem for 125.00. He said u already paying $25.00 a month for the modem. So it made sense to purchase the modem. I would hav

Question

The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

19 hours ago

to the conversation:

0

U

Internet/Customer Service

I called to customer service to inquire about the $50 internet plan for 5 years. I got a rep Mark #9875 [Edited: removed private information]. he told me I had to purchase the modem for 125.00. He said u already paying $25.00 a month for the modem. So it made sense to purchase the modem. I would hav

Question