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user_48wvot Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
appeal
About a week ago, I switched from T-Mobile to Xfinity and ordered new phones. However, the employee who processed my order made it incorrectly. I specifically asked about getting new phones for my existing line and did not request or authorize an additional line. Because the order was processed inco
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Canceled service
I called yesterday to cancel my service. I haven't received an email confirming this and when I log into my account it shows as active.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I am going to be returning our Xfinity equipment. Our statement shows services from August 21 to September 20.
I do not want to get billed beyond that date. When do I need to turn the Equipment to the store?
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
why as a loyal customer of 7years do i not get as good as a deal as a new customer
As a dedicated customer for seven years, my bill has been increased to $70. Meanwhile, new customers are offered attractive options: $40 for 300 Mbps, $45 for 500 Mbps, and $50 for a gig. Unfortunately, Xfinity has been unable to assist me. It is important to note that I only use the internet for a
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unburied cable issues
I recently had a new cable buried and the team who came out to bury it hit gravel and left several feet of the coaxial cable exposed and just piled the gravel in top of it. I reached out to the cable technician who updated my equipment indoors and he escalated the issue to his boss and in turn got w
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admin page for XB8-T Gateway
10.0.0.1 admin page does not connect to the XB8-T gateway, through a wired PC. I am told logon to the xfinity app. but the xfinity app does not get me to the admin page. My ultimate goal is to change the IP address on my xfinity gateway from 10.0.0.1/24 to something that does not conflict with my EE
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Your Home Network
GoTTi74 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • C
How to get an "Unlimited Data Plan"
I have a customer-owned UniFi UCI modem. I am on a grandfathered TV and Internet bundle that I do not want to alter or re-rate. I need a Digital Care official employee to manually add the $30/month Unlimited Data Plan feature code to my current billing profile as a standalone add-on. I do not want t
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user_7ej1jm Hello there! We appreciate you reaching out to our Xfinity Forums regarding you cable line. I can see the concern, and I'm happy to look into the status of your request. Please send us a Direct Message with your name and service address.
Bury cable
Why won't they bury my fiber cable it's been 4 weeks since I got my system installed I got fiber laying across the road through my yard can't move the grass people are complaining I've called tech support three times I've had two technicians come out tell me they were going to schedule the cable to
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Hi there. Thank you so much for reaching out on our Xfinity Community forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Cli
X1v3 recording time
Have an Arris cable box (x1v3 I think) with 150 hours of HD storage. This is properly reflected when I check the Xfinity settings on my TV (9% full with around 15 hours of saved shows). According to the Xfinity website, I should be able to record up to six shows at once. However, when I attempted to
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appeal
About a week ago, I switched from T-Mobile to Xfinity and ordered new phones. However, the employee who processed my order made it incorrectly. I specifically asked about getting new phones for my existing line and did not request or authorize an additional line. Because the order was processed inco
Question
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Customer Service
Concern moved here to the E-mail help section.
gmail-->xfinity forwarding -- not longer forwarding accurately
I know this had been raised in the past -- and never fully resolved! -- but I am having trouble forwarding my email from Gmail into my @comcast.net email address. Worked flawlessly for years but now I get messages blocked by the Comcast email server with various error codes ("throttling" and other a
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Intermittent speed drops for months
I've had intermittent drops for almost 3 months now. Multiple tech visits don't fix. Changed network adapter settings don't fix. New modem didn't fix. Happens on all devices Wi-Fi and ethernet. Resetting the gateway doesn't fix. Running troubleshooting on the Xfinity app doesn't alert any problem fo
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Your Home Network
Xfinity support, any update here? I’d really like to be able to access ESPN Unlimited
Missing Entitlement Code for Included ESPN Unlimited (Ultimate TV + More Sports Package)
Hello, I am unable to link or activate the complimentary ESPN Unlimited subscription that is included with my Xfinity service. My exact package is Ultimate TV with the More Sports & Entertainment Package. I explicitly have all baseline ESPN channels active on my cable boxes, which qualifies my accou
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Hello @user_iq0iis Thanks for reaching out to us. I just wanted to confirm a few things to better help you. Our storm ready Wi-Fi is a program in place to keep your internet working through 5g cell towers if the main internet ever goes down. So this
My storm ready
I got my storm ready a few yrs ago because one of Comcast people told me it would be perfect for allowing the internet to make it out to my trailer and it worked great until Comcast said I needed an updated modem and storm ready now it won't connect so im back to service that works off and on but mo
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Hey there, I understand how this can be a very frustrating situation and I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Messa
Internet connection
We increased our Internet and we have more problems now than ever. We need someone to come out to the home to assess the situation.
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Request to verify upstream provisioning and config file — customer-owned CM2050V
Hello — I'm requesting a specific technical verification, not general speed troubleshooting. I've already ruled out the common causes on my end. My setup: Netgear CM2050V, firmware v10.01.03 (the build Netgear released for mid-split support) Grandfathered triple play plan with two Xfinity Voice line
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@Noyfb73 Thank you for reaching out. We apologize for any inconvenience. Service interruptions can happen for several reasons, including planned or unplanned maintenance. When there is an interruption in your area, we notify customers through the Xfi
XfinityOrlandoM
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You all are full of { Edit Profanity'}
For the last 3 months, I have dealt with you all in your damn outages and me being suspended all over the place, particularly while I'm working ! So I'm going to drive and switch my service over to AT&T or whoever else I can get with. Because I am done with you all! I have worked with y'all for mont
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