Xfinity Community Forum

Why cant i access my email? Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.

BruceW

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8 hours ago

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My email

Why cant i access my email?

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@user_xkclt5 @XfinityChristy Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

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8 hours ago

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Modem provisioning issue and speed mismatch

ever since i upgraded my plan to the highest tier i have been noticing issues and it seems like customer service and the techs don't really understand. When i upgraded the website showed symmetrical speeds of 2000Mbps then after i upgraded i was sent the attached summary, which clearly states those

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Good afternoon user_3hjdij. Thank you for reaching out using our Xfinity Community Forums. I do have a couple questions to help me better understand and assist. Are you encountering any specific errors, when attempting to join any of the networks? Ar

XfinityJon

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8 hours ago

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My now Xfinity pass is not working

I purchased the nail pad so that I can use my laptop when I was at work because I didn’t want to use all my gigs from my phone and I get no service from the Xfinity pass. I purchased and I want a refund.

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I’m having a hard time updating my credit card?

r3537447

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8 hours ago

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Update credit card

Update credit card on file

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Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it

EG

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8 hours ago

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Xb8 and 2.4 Ghz connection issues

Have tried all of the recommendations including splitting the bands with separate names and security settings. None of my 2.4Ghz devices can find the xb8 gateway even when manually entering the 2.4 band name and password. The xb8 will not even broadcast the 2.4Ghz band on the WiFi list.

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My email

Why cant i access my email?

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Email

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user_f40d7f Here is a great link that goes over how your equipment should be connected with your home theater receiver: https://www.xfinity.com/support/articles/troubleshoot-home-theater-receivers

XfinityPeterH

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8 hours ago

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does my flex box need to be connected to my Denon receiver?

Does my Denon reciever need to be connected to my flex box?

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U

Ive had my email for 20 years now. And I check it as often as i can. I pay my bill on time. But somehow i cannot access my email?

user_gfli3a

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8 hours ago

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WAs charged for two accounts despite being reassured the older more expensive one was closed

Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur

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@user_oyx5jm @XfinityMarshante Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t

EG

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8 hours ago

to the conversation:

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Slow upload speed with Hitron CODA56

Hello, I recently installed a customer-owned Hitron CODA56 modem to take advantage of the Next-Gen upload speeds in my area. My modem diagnostics show that it is successfully locking onto the DOCSIS 3.1 OFDMA upstream channel (status: OPERATE), but my actual upload speeds are hard-capped right aroun

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Hello @user_5cvh3c and thanks for reaching out on our Xfinity Community forums (and thank you @EG for bringing this post to our attention!) Can you please clarify if the title of your message 'Cancelation' is what you are attempting to accomplish @us

XfinityCliff

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8 hours ago

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Cancelation

Tried to find direct message

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@user_8ftnoe Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?

EG

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8 hours ago

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Internet

I can’t get internet

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Hi there @user_e5htm1 , I’m really sorry to hear about your experience especially with billing, as I know how frustrating and concerning that can be. We definitely don’t want you being charged for services you’re not able to use, or

XfinityRichard

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8 hours ago

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Billing

I do not understand how the more services that I delete from my account the more I am charged. I have tried to delete all my streaming accounts, due to I no longer have your internet net services. Yet I am still being charged despite my inability to download any of the channel. I am a senior citizen

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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8 hours ago

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internet constantly drops

My internet connection drops about every ten minutes. We used to be able to stream tv with no issues. Now we either get a messages saying “when heavily congested, speeds may be slow”, or it gives us a No internet signal error. I’ve connected with virtual support and they say all the settings seem to

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

to the conversation:

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My now Xfinity pass is not working

I purchased the nail pad so that I can use my laptop when I was at work because I didn’t want to use all my gigs from my phone and I get no service from the Xfinity pass. I purchased and I want a refund.

Question

user_4qtbnb, Thank you for reaching out to Xfinity Support. We would be happy to help. We will need to take a look at your account, so please send us a direct chat message with your full name and complete service address to “Xfinity Suppo

XfinityAngie

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8 hours ago

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Charged for equipment after moving and for service technician visit

I recently moved and was charged for new equipment despite bringing the Xfinity modem from the old location to my new home. After transferring service, the WiFi would not work for several days. I was not able to see information for my new service address on my account—only the old address. I spoke w

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Hi there, @user_4rlvsx , I’m really sorry to hear you’ve been having trouble reaching the right team especially for something as important as a bankruptcy related concern. That’s definitely not the experience we want for you. We&rsq

XfinityRichard

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8 hours ago

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Ch 7 bankruptcy

Having a lot of trouble getting to the right [person on the phone about my bankruptcy

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Billing

I do not understand how the more services that I delete from my account the more I am charged. I have tried to delete all my streaming accounts, due to I no longer have your internet net services. Yet I am still being charged despite my inability to download any of the channel. I am a senior citizen

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Sign-In and Account Management

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

to the conversation:

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change plan to 5 year plan

i had a one year plan which was around 50 a month. the year is over and my bill went up 30 dollars which is not affordable anymore. is there anyway i can change my account to a 5 year plan?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Be advised that sending an unrequested direct message to the support team is a violation of their for

EG

commented

8 hours ago

to the conversation:

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Cancelation

Tried to find direct message

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

0

U

Charged for equipment after moving and for service technician visit

I recently moved and was charged for new equipment despite bringing the Xfinity modem from the old location to my new home. After transferring service, the WiFi would not work for several days. I was not able to see information for my new service address on my account—only the old address. I spoke w

Question