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STORM TORE DOWN CABLE
The storms on Sunday in my area caused the xfinity cable wire connected to the pole at the road to break off and now my internet has been offline since then. I have tried every contact method i could find and still no help! This is ridiculous! I homeschool my daughter and have had to postpone her sc
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Customer Service
Hello, @user_o1ntgg thank you for reaching out over Xfinity Forums. I completely understand where your coming from with the experience, and wanted to make sure I'm providing helpful information. I've not seen a switch over promotion that pays off dev
Was lied to about buyout
I was told xfinity would pay off my remaining balance(phone) in order for me to switch to them from Verizon. I specifically asked the rep if they were going to pay it off because I could not afford it at the moment they said yes they would take care of it and now I'm stuck with it. They raise my Int
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Good afternoon and thank you for reaching out on our Community Forums with your mobile refund concerns @user_8ub323, we appreciate it. I see that you are attempting to get a refund for an unused mobile device and that it was returned within the 14-da
Billing refund
I have been trying to get a refund from a new phone I bought for my sister. It was never used and it was returned in the timeframe and was received. I’ve been trying to get a refund for the fee along with the monthly charge. They continue to bill me since July/August 2025. I’ve spent hours upon hour
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Since you've mentioned there are no issues on the Stream App, would you be open to swapping out the TV box to see if that could be the issue?
DVR Pausing / Freezing
For the past ~7 months when playing back recorded programs the playback will freeze for several seconds up to several minutes. This will occur for a week or two then everything will work fine for a few weeks when the freezing will start to recur. Some days it’s fine and others it is terrible. Someti
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@user_fec735 Thanks, Xfinity definitely owns this problem. It works great on my Rokus. Now Tubi is acting up on my tv with the box
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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@user_cm1e3 We are glad to look further into this and provide assistance. We need to take a look at your account so we can find out where things are at and take any needed steps. Please send us a direct message with your full name and complet
Residential account
So I am at my whits end with your technical support teams I am tired if being made a fool of. I call explain my issue I I guess they cant answer they hang up on me so now I have been without my internet for 5 days…. I downgraded my service to just internet cause paying 300.00 a month was more than I
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voice readable voicemail
when i log into my xfinity voice online. i am unable to see call history or set up voicemail settings. it says to contact customer service.
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Home Phone Features
I appreciate you confirming that for me. If you could send our team a direct message with your full name and full address, we can take a closer look at your account, and work on getting that error message cleared. To send a "Direct Message" ("
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
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@user_evxb43 Thanks for commenting here about your case. We're happy to help look into this. Please create your own post, as this will open a ticket for assistance on our end. We look forward to your post.
URGENT: Unresolved Lost Shipment – iPhone 17 Pro & Apple Watch – 14 Days Outstanding
To Whom It May Concern, I am writing to formally escalate an unresolved issue regarding an iPhone 17 Pro and Apple Watch that were shipped via FedEx with an expected delivery date of February 25, 2025. It is now March 11, 2025 — 14 days past the delivery date — and neither device has been delivered,
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Thank you for confirming those details! And on the same device, we can log in on the browser with no issues, is that correct? There are steps we can take to possibly have the devices forget your logins, which should help in getting you back onto the
Unable To Access Xfinity App in Over a Year
I open the Xfinity app (I have already uninstalled and reinstalled over 20 times) and I get a message "! Something went wrong. There's been an unexpected error, please try again." When I clear the data from the app, it signs me out and it sends me to the login link. I put my credentials in, sends a
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Must have subscription displayed on all channels
All channels read Must have subscription to view. Even my paid subscription
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Channels and Programming
FROM: user_9rdxki I can retriec=ve emails over cellular just fine
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
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user_v7qvcr Hello! I did not find a direct message from you to our team Xfinity Support. We are unable to send you a direct message first. Please try sending us a message again, so we can help. To send a "Direct Message" message:&
Cancel [Edited] service.
WHY IS IT SO DIFFICULT TO CANCEL. [Edited: "Profanity/Inflammatory"] I put in a request to cancel and it fell thru; no email no updates. Now i have two accounts; they billed me when their modem doesnt work correctly and required a tech to resolve it. Tech support is dense and in India. Doesnt unders
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@user_xg5pcn Thank you for taking the time to visit Xfinity Community Forums for help with your connection. I am sorry to hear you have been having trouble with troubleshooting and connecting with us. This is the best starting place. We can a
Can’t get help no matter what I do
My internet is absolute [Edited: "Language"] despite paying for one of the highest level of services. When I try to do their customer service “prompts”, because you can’t speak to a human ever, it says it’s my device. How can it be my device if it is EVERY SINGLE DEVICE IN MY HOUSE? This includes my
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JohnG I am having the same problems on my Apple devices connected to a router using Starlink for Internet access. My email accounts don't work Starlink. Can you please let me know where you make the change from Fetch instead of Push? Also, if
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
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How do I sign into my email account? I have the app but it does not open (just spins)
Email login
I want to login to my home email [Edited: "Personal Information"] on my Office desktop
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I can look into your concerns further, @user_be6f71 if you can please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Tried to lower my bill but now it's higher then before
I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?
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Howdy user_jxlfx5! I appreciate you coming to let us know you're experiencing something similar, and we'd love to help 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service ad
I had cancelled my Xfinity mobile account and I keep receiving messages of account closure
I had cancelled my mobile account. There was a final bill that was continuously being sent to my account. I have spoken with several account specialists in regard to cancelling my account and getting a courtesy credit for my last billing to finally close my account. The account never seems to get cl
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Good evening, @user_80gbsj! You are at the right place for further assistance with your account. I am sorry to hear that you want to cancel. We are glad to help with any concerns you have so you don't need to change providers. Please send us a direct
XfinityRay
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Cancel my service
I want to Cancel my service
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