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@drdata well, i just checked today at 1130am and it is actually WORKING again. and my main xfinity screen after logging in had a big banner at the top thanking me for diamond membership, so it appears they figured "something" out that was universal
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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Ok, thank you. Awaiting response from Support.
ONT for Personal Router
I would like my ONU reprovisioned or reconfigured so I can connect my own router.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Long time user first time caller
Hi! I’ve been an Xfinity customer for over five years. I’m currently paying $124/month for Gigabit Extra (1.2 Gbps) internet. I’ve recently found a competing fiber offer from Sonic for $49.99/month for the first year and $59.99/month afterward. I’d prefer to stay with Xfinity, but I can’t justify pa
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@carol32353 thank you for reaching out over Xfinity Forums. I appreciate the update you provided on the post that your Pluto TV App is now working, that is wonderful to hear. I'm sure other Forum community members will find this helpful, so they can
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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Concern moved here to the Customer Service help section.
Pause
I am wanting to pause my account. I am leaving town for a few months and we will not be using Xfinity for a few months how can I make so that I can keep my services for when I come back but yet not be billed for services I will not be using for a while
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@XfinityThomasD @user_iqxl40 Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Xfinity Router Keeps disconnecting and rebooting at random times
The router keeps disconnecting and rebooting at random times. Sometimes I will be in the middle of a key call or taking a test and it disconnects, and connects. The AI agent and routine trouble shooting like rebooting the router etc. are fine. There are no outages. The connection is stable for many
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
ONT for Personal Router
I would like my ONU reprovisioned or reconfigured so I can connect my own router.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking to update my internet and mobile promotional rates
Looking to update my internet and mobile promotional rates
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I agree. The new format without favorites or recents is useless
Why can't I select and save favorite TV channels anymore on the streaming app guide?
The Guide features have recently changed. I can no longer select Favorite channels
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FYI - I used Claude to find and open chat and negotiate with them for a $25 credit which they gave me. Highly recommended. They even tried to upsell me for faster internet speed I don't need!
MY FEEDBACK on new Xfinity Apple iPhone APP (9.0.18727): list of 9 needed improvements
IT'S ALMOST AS IF WHOEVER DESIGNED THIS NEW VERSION HAD NEVER EVEN SEEN THE OLD VERSION AND NEVER EVEN ASKED A SINGLE PERSON TO TRY THE NEW VERSION AND GIVE SOME FEEDBACK. CRAZY. 1. FAVORITES LIST IS GONE. Obviously, restore this feature. And where is the place to set or un-set a channel as "Favorit
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I WAS LIED TO ABOUT MY INTERNET PRICE
When I first activated the service with xfinity, I specifically asked before service even started, that I wanted my bill to be $60 cents every month because I couldn’t afford more. The agent that helped me through the phone said I needed to make a payment of $25 to begin service and then every 20th,
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I’ve had it with Xfinity Internet
Once or twice a week I get text messages telling me I have a problem that does not exist, then about 5 - 10 minutes later my internet is taken down and typically down for 2 - 3 hours. This always happens mid-morning, during normal business and school hours, to perform some type of maintenance that c
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Your Home Network
Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck !
I need to activate my Internet at my new address
I cannot download the app because on my cell phone and I only have two bars.
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Cancel internet
I would like to cancel my internet at [Edited: Personal Information]
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Customer Service
Good Morning, @Anonymous Unfortunately, yes, those are major red flags for a scam. A legitimate Xfinity refund or account credit would not require you to download an international money-transfer app like WorldRemit or LemFi. Please stop communicating
scammer posing as comcast
sent an email about unavailability of Britbox on free this week...Got a phone call claiming to be Comcast. Had me download 2 apps on phone: World Remit & Lemfi his name is Keven [Edited: "Personal Information"] phone number claimed he was going to send me compensation for not being able to get Britb
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Xfinity stream app missing the favorite button
The xfinity stream app appears to be updated and in my opinion awful. it is missing the FAVORITES button when I use my iPad and phone. The printing is also harder to read as well
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Xfinity Stream Website
Favorite channels
Please please bring back the save favorite channels feature. I don’t have the time or eye sight to scroll through all the channels to find what I want.
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Xfinity Stream Website
I agree. I’m so angry about this. It’s the worst update you could possibly give us—taking away the best features?? WHY?? Can’t skip commercials, can’t FF more than 10 seconds (and if you tap ahead too many times you get an error message and you have
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Updated Xfinity Stream Missing Lots of Old Features :(
My Xfinity Stream app just updated today and I am really missing some of the old features… 1. When watching recorded episodes you can only fast forward in 10 second increments instead of 30 seconds like before. 2. Before if I was watching a show, I could make the video smaller and still utilize othe
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