Xfinity Community Forum

Welcome to the community forums, user_93n689, and thanks for reaching out! I'm sorry to hear that your internet service has been cutting in and out. How long has this been occurring, and are the devices that are losing connection connected via ethern

XfinitySean

commented

15 hours ago

to the conversation:

0

U

Internet Constantly Losing Connection

Our internet is constantly losing connection. Works for a little while then goes out. It’s becoming super frustrating.

Question

Thank you for your comment, melissad1. I'm sorry to hear you're experiencing a similar issue. Just to make sure we're on the same page, are you referring to not seeing any rewards available? Can you provide us with more details about the specific iss

XfinityDilary

replied

15 hours ago

to the conversation:

0

U

10 days of rewards

Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar

Question

@user_80rn4x, thanks for clarifying that. Your Xfinity and Peacock passwords do not need to match, and there's no need to delete your existing Peacock account. Since your Peacock account is already associated with the same email address, it's possib

XfinityMelinda

replied

15 hours ago

to the conversation:

0

U

Peacock account

I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?

Question

Thank you for reaching out to our team here about that problem with the audio description being enabled. The simplest way I have found to do that is to press the down button on the remote, right above the blue mic option. On the screen you will see t

XfinityJohnG

commented

15 hours ago

to the conversation:

0

U

Off/on voice narrator

Living room TV has the Verbal Narrator on the TV and my dad doesn't know how he put it on never mind how to turn it off, please in the simplest terms possible how do you shut that off.

Question

I am having the problem also. I have been a member since 1989.

melissad1

replied

15 hours ago

to the conversation:

0

U

10 days of rewards

Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar

Question

Hello @user_lmxhz2 thank you for taking the time to reach out on our community forum. I know how important it is to make sure your plan is correct and to make sure we find out what happened with that second phone you sent in. I would like to review y

XfinityAbby

commented

15 hours ago

to the conversation:

0

U

Trade in

I’ve been on the phone with so many representatives about a trade in device error. I sent off 2 I phone 14s - one my husbands and one was mine, my husband‘s being the more expensive one. we sent both off exactly how it was supposed to and somehow my husband was “lost” along the way despite me gettin

Question

Good evening @St25331109, and thank you for reaching out on our Community Forums regarding your serviceability request, we appreciate it. We'd be happy to get a ticket over to our serviceability team to see if we can get your new address added to our

XfinityAlyssaA

commented

15 hours ago

to the conversation:

0

S

New Service

Hello, I am moving into a brand new construction home on September 1st, and the address is currently missing from the Xfinity database. I cannot order service online or over the phone because the system says the address cannot be found. I would like to request a formal Serviceability Ticket / Site S

Question

user_aiu2rq. Thank you for taking the time to share your experience. I can certainly understand why this situation would be frustrating, especially after receiving conflicting information while trying to make an informed decision about your services.

XfinityDilary

commented

15 hours ago

to the conversation:

0

J

Extremely poor support experience, service issues & conflicting plan pricing

I am extremely frustrated with the customer service experience I had today while simply trying to lower my Xfinity bill after a promotion expired. I spent a considerable amount of time with multiple chat representatives and received contradictory and inaccurate information about pricing, discounts,

Question

Thank you for reaching out to our team about that connection issue. I am very sorry to hear about that experience, and I will be happy to look further into that from here if you are still running into that problem.

XfinityJohnG

commented

15 hours ago

to the conversation:

0

U

Xfinity modem and google nest pro incompatibility

Three days of [Edited: "Inappropriate Language"] after A month of sporadic rolling outages between devices I called tech-support and got an AI bot. The bot put my Xfinity modem in Bridge mode, which caused all of my Wi-Fi to go out . Google nest pro’s all flashing yellow now all of our home systems

Question

I have never been a Xfinity customer so there is only one account. The account is associated with my email account that had previously been used for a Peacock Account. The Xfinity Account and my old Peacock account have different passwords.&nb

user_1PBD

replied

15 hours ago

to the conversation:

0

U

Peacock account

I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?

Question

J

Extremely poor support experience, service issues & conflicting plan pricing

I am extremely frustrated with the customer service experience I had today while simply trying to lower my Xfinity bill after a promotion expired. I spent a considerable amount of time with multiple chat representatives and received contradictory and inaccurate information about pricing, discounts,

Question

•

Billing

13

1

0

Great question, all of your contacts and emails will get migrated over, you can check on all of that information through the https://welcome.yahoo.com/ site. You should get a notification on your Xfinity app when you are eligible to migrate that over

XfinityJohnG

replied

16 hours ago

to the conversation:

0

Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

I

Transfer services to another user

I am moving out and ending my service on the first. Is there a way to cancel ending my service and transfer the service to my roomate? That way she can keep the router and not have to get a new one?

Question

•

Customer Service

16

1

0

No, we're supposed to get a notification and then I thought it was supposed to just happen. Do I need to do something? Do I keep my comcast.net address (which is the account on all of my financials and other apps) and it just gets forwarded?&n

ginfizz

replied

16 hours ago

to the conversation:

0

Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

@user_us2v9h Thank you for bringing this to our attention. I'm sorry to hear about the damaged pedestal and exposed wiring. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”Here are

XfinityCarolyn

replied

16 hours ago

to the conversation:

0

U

Damaged Pedestal

My cable pedestal in my front yard is damaged with exposed wires.

Question

Ok @user_01nfd4, thank you for getting signed up for our waitlist and I hope an earlier appointment time becomes available. Would it be ok if we circled back with you Thursday to confirm that the appointment went smoothly and your service is back up

XfinityAlyssaA

replied

16 hours ago

to the conversation:

0

U

Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

Question

Thank you very much for that clarification. Have you gone through the migration over to Yahoo? You may also have to reach out to the security team at the https://spa.xfinity.com/help site to see if there is an issue causing that status.

XfinityJohnG

replied

16 hours ago

to the conversation:

0

Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

U

Thank you for providing that information. When chatting with someone yesterday through Xfinity I was able to be placed on the waitlist for today but no luck. I just signed up for waitlist for next available spot on Tuesday as nothing is available for

user_01nfd4

replied

16 hours ago

to the conversation:

0

U

Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

Question

U

Hi Xfinity. I have an inquiry on damaged Xfinity equipment which needs service (pedestals, etc.). Please advise how to direct message you summary of the damaged components to open a service ticket.

user_us2v9h

commented

16 hours ago

to the conversation:

0

2

U

Damaged Pedestal

My cable pedestal in my front yard is damaged with exposed wires.

Question

Thank you for bringing this to our attention, and I sincerely apologize for the frustration and inconvenience this situation has caused. We'd like to review the order details and see how we can help. So we can investigate this further. Please send us

XfinityCarolyn

commented

16 hours ago

to the conversation:

0

U

help with an Iphone order

To whoever may read this email,I am actively seeking any type of support for the following issue:On 18 August, I purchased an iPhone 17 through XFINITY.com (order# [Edited: "Personal Information"]) This purchase was driven directly by the flood of promotional emails XFINITY sent me touting special i

Question