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@XfinityShawn $10 for how long? What happens after?
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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@user_1utjnz I definitely understand how important it is to get those closed captions working. Can you make sure that closed captions are also turned on in the Roku system settings, as well as the Stream app? During Playback: Press the down ar
closed caption on roku
I want to move to roku instead of a 14$ box. My dad is deaf and needs closed captions. Xfinity stream app is not showing captions even though it is turned on. Is this a known issue? The program CC works fine on xfinity x1 but not on xfinity streaming. Also: On the Alexa Show 15, the captions lag ter
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user_9x6s5b Thank you for the update and we are happy our agents in the store were able to help! If you need any additional assistance let us know we are here to help!
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
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Not receiving Car Rental Confirmation emails from National Car Rental - email address:[Edited]
I'm not receiving Car Rental Confirmation emails from National Car Rental - email address: [Edited: Personal Information] Is this something in my settings blocking the email from coming thru?
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Customer Service
We'll be happy to look into this for you to see on how we can get you a new card reissued. You'll need to send us a direct message including your first and last name and complete service address Here's the detailed steps to direct mess
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
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Hi there and welcome Comcast @user_hbipzu. To cancel a Hulu subscription billed through Xfinity, navigate to Settings > Apps & Subscriptions on your X1 or Flex box and select Unsubscribe. Alternatively, use the voice command "Manage Hulu" or l
Can’t cancel hulu
I have tried on my own to cancel Hulu that I have through Xfinity without any success. Please help me do this. I’ve just spent an hour and a half on the phone with Xfinity telling me that I have to do it myself. Now that I’m trying to do it myself I am unable to
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We'd be happy to help @user_yaxwdi Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New message" (pencil and paper) icon The "To:" line pr
replace a nonresponsive Xi6-T box
My Xi6-T box will not power up. When it is plugged in it does not power up. We have four of these and I have tried the cables from boxes that work and nothing. These boxes are not in the stores. How can I get this replaced without spending hours on the phone or with the AI assistant.
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@user_h8dwev That is the price for a smartwatch/tablet at this time. If the price changes you would be made aware of this change before it happens. At this time we do not have any information for a price increase in the future but that can change at
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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this is legit theft, you issue stupid debit cards and time elapses and you keep my money that's theft, I already complain to better business in MA, and they already have huge number of complains on this issue.
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
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how do I get my card issued
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
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I did do all of the above but no response, I want new card issued
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
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what is going on how can i get my money back
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
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@user_o5myfo Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In t
Maximum number of attempts
I don’t realize my number lock was on so when I went to activate my new phone in the app it wouldn’t activate. It now says I have reached the maximum number of attempts. Chat says I have to go to a store but there isn’t one close to me, open past my working hours and I’m leaving town Friday. Someone
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user_f2t0sv, Hi, there! Thank you so much for taking the time to share this feedback. We truly appreciate it. I’m really glad to hear that Antonio and the Sacramento Midtown team made your visit fast, friendly, and easy. Experiences like that a
Xfinity Customer service
Antonio at the Sacramento Midtown location was amazing, the whole store was friendly and helpful. Antonio made our experience fast and easy, no hidden agenda (unlike my phone experience with a person names Terrance) Thank you Antonio!
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@user_qvy7uu Hi there! It can take up to 14 days for a line burial to be scheduled. We are not able to tell you whether they will be using a conduit or not as that is part of the field teams job. Rest assured they will get the job done once it is ev
Line
When are they coming to bury my line? Are they going to use conduit? The line may be too short. I'm looking to cut my lawn and the line is on the lawn. Tripping hazard. I have pvc under sidewalk for easier install. Thanks John [Edited: "Personal Information"] text with answer
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E. W. Scripps Programming Agreement ExpiredPlease know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Com
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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user_nd8x0f Hello there! We appreciate you sharing your experience with our Xfinity Forums, and bringing this experience to our attention. I can see how this would be a frustrating situation. I'd be happy to takea look into your request, and see what
Cable across my lawn that needs to be buried
I have contacted your customer service department at least 7 times to try to get a cable buried that has been across my lawn since January! Every time I speak to someone they tell me they will send out a technician, I have explained that it needs to be your construction department who have the appro
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Xfinity Customer service
Antonio at the Sacramento Midtown location was amazing, the whole store was friendly and helpful. Antonio made our experience fast and easy, no hidden agenda (unlike my phone experience with a person names Terrance) Thank you Antonio!
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Xfinity Compliments
Hi user_5nsbv6! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and please know my team is here to support you. I am sorry to hear about the lack of support you've received, but we're here to help.
XfinityAmira
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Peacock Subscription Not Working [Edited]
Why is my peacock subscription not working? Why does your customer service [Edited: "Inflammatory"]? Why is your automated call filter designed to [Edited: "Language"] people off? How does an internet/mobile service provider mess up their automated customer service receiver and website at the same t
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