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Hello user_3afz74 You can always go replace one at a local Xfinity store. Otherwise, we can always ship one for a $6 shipping fee.
Xr15 Remote not working
I’ve tried A + D then 981 followed by the xfinity button + I multiple times and nothing works. I have unplugged the box multiple times as well. This has been going on for days now.
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Upload speed on 1 GB plan with Next Gen Speed Tier approved modem?
I have had a Netgear CM3000 modem which is approved for the Next Gen Speeds for a year now. On the 800/150 plan I received over that for both download and upload. Yesterday I was talked into upgrading to the 1 GB plan in order to lock in the price for 5 years for only $5 more a month. According to c
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Your Home Network
Hello @user_iumu54 There was a recent change that required you to allow access to the admin tool through the app then you should be able to manage everything through the web interface again. Steps for this can be found here: https://www.xfinity.com/s
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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are there any internet outages in 02333
are there any wifi outages in 02333 today - 1/3/2026
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Customer Service
Collections
You have sent our “past due bill” into collections. We returned the device and paid the balance at the time. I have an email confirmation of that. We need a response asap or will have to involve our legal team
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Billing
No this issue has yet to be resolved
Not receiving trade in credits
I have not been given my trade in credits now for over 5 months since we upgraded 2 lines and I have contacted by phone and chat and still nothing is done. I am just told we will fix this it will take 24 hours or I cant apply the credits my self I have to expedite the ticket. Yet here we are Jan and
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Greetings, 13yrsVeteran! Thanks for sliding by on our XFINITY Community forum. We always strive for our valued members to enjoy nothing less than superior Internet speeds.⚡I am sorry to hear that this has not been the case for you recently. We will d
Internet is so so slow!
I live in San Jose, CA. Internet has been super slow for a couple of days, cannot even load a youtube video. Anyone know what’s wrong? Or I my speed got ripped off and Xfinity still taking money? Hope it’s not a fraud!
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Xfinity not distributing xb10 in Washington
Can someone please tell me why xfinity isn’t giving out xb10’s in Washington? I finally found an xfinity store that has xb10’s in stock, but they said they’re not aloud to give any out because they are causing problems. Can anyone verify this as a thing?
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Customer Service
Is this FDX?
Got this in an email today. I have to believe we are finally getting FDX as I was told a few month ago by a tech that my area would skip midsplits and just go straight to FDX. If so what sort of speeds and I looking at as I have an XB10 modem I got a couple of months ago from an Xfinity store. An up
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Your Home Network
Urgent: Incorrect Device Shipment – iPhone 17 Pro Max Replacement Needed
Hello, My name is David. I ordered an iPhone 17 Pro Max but received a Galaxy A16 5G instead. I need help getting the correct device shipped to me. Can you please confirm when the replacement will be sent and how long it will take to arrive? Thank you, David
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Devices
@EG Please update tomorrow - having a similar issue
Need a review on my upload
The issue I explain below is not one I could get assistance with via the normal chat route. So far I've only gotten back generic "everything looks good" or circular support. I'm hoping that in this attempt I've been able to give a clear explanation of the problem so that I can get the support I need
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Signed up for internet, promotion included free ipad
I have been being charged every month for a mobile line that I was told would be free. Promotion was free ipad with internet. After chatting with live agent, was told it would discount the internet to equal the original price of the internet (which was a lie) and have tried several times since to no
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Billing
I am trying to pay mg bill
Pay my bill
I have spent 3 hours trying to pay my bill with a gift card that my Grandma and provided for me.And every time I put it in, it tells me that it won't accept it.Please help me to pay my bill.So that I don't lose my number , thank you
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Greetings, user_72074l! We appreciate you bringing your recent Internet issue to our XFINITY Community forum. We understand that it is vital for your connection to be up and running at all times. Rest assured, you have reached the right place for ass
XfinityNatalie
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Starting hour 16 of no internet service
Large number of customers in Charlottesville, Va, area have been without internet since midnight, over 15 hours ago. I’m sorry that Comcast/Xfinity needs to work on Jan. 1 to resolve this, but that is part of being a utility service provider. There appears to be no urgency whatsoever to resolve this
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