Xfinity Community Forum

u/user_wit3eh You have come to the correct place for help with reviewing your account and see when your line will get buried. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessa

XfinityPeterH

commented

4 hours ago

to the conversation:

0

U

Drop Bury

Hello, we need our internet buried. It was put in place last November. Our neighbors on both sides of us have had their lines buried in the past two weeks, but our was left unburied, there are utility flags that have been in our yard for about three weeks. We need to do yard work. How do I find out

Question

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups

EG

commented

4 hours ago

to the conversation:

0

1

U

Internet keeps disconnecting

My xfinity internet has been disconnecting regularly about 5-10 times a day in the last week or so. Previously never had this problem. I have gigabit internet, I've reset the router several times even shut it off today for about 4 hours to try and reset the IP lease, still disconnecting after that.

Question

U

When will you bury my line?

user_xxkwmj

commented

4 hours ago

to the conversation:

0

U

Burying my line

When are you going to bury my line

Question

U

Burying my line

When are you going to bury my line

Question

•

Customer Service

7

2

0

U

Now, the Assistant progresses to prompts for the typical connectivity diagnostics. That's not relevant, because this is channel specific.

user_0810e9

replied

4 hours ago

to the conversation:

0

U

Tennis Channel 844 - DVR not recording sound

The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.

Question

When you have a moment, can you head over to https://www.xfinity.com/support/articles/x1-system-refresh and follow the steps to perform a system refresh? Let us know if you run into any issues.

XfinityRaf

replied

4 hours ago

to the conversation:

0

U

apps

Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.

Question

NM.....................

EG

commented

4 hours ago

to the conversation:

0

How to prevent a previous device from connecting to wifi

I allowed a neighbor to connect their laptop to my wifi about a year ago. Now, every time they are in their living room (which is the room closest to my house) their laptop connects to my wifi. If I click "forget device" in the Xfinity app, will this prevent them from reconnecting?

Question

I just don’t plugged the Wi-Fi box or the router unplugged it back and see if it comes up. I’ll let you know

TBGrogan

replied

4 hours ago

to the conversation:

0

I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.

Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i

Question

U

@XfinityMartyR , Xfinity app navigates to Xfinity Assistant, which is not responsive. See ‎Xfinity Assistant Overloaded and not Responsive | Xfinity Community Forum

user_0810e9

replied

4 hours ago

to the conversation:

0

U

Tennis Channel 844 - DVR not recording sound

The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.

Question

U

Hi @XfinityJustinC , thanks for the quick response. To your question: no, I did not reach back out to Xfinity between October and today. Xfinity sent me two written confirmations in October 2025 that my account was being

user_av2mqx

replied

4 hours ago

to the conversation:

0

U

Charged for many months after Xfinity confirmed my cancellation

Hello — I'm hoping someone from Xfinity Support can help me resolve a billing dispute on my account. On October 2, 2025 and again on October 3, 2025, Xfinity sent me confirmation emails stating that my account was being cancelled (subject: "We received your cancellation request," from xfinity@accoun

Question

Be careful about new packages too, some chat agent in India swindled me out of my legacy package by not informing me that it removed all my premium channels and replaced them with just streaming versions. When I figured that out a few hours later, th

Darby_Crash

commented

4 hours ago

to the conversation:

0

U

I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet

Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Drop Bury

Hello, we need our internet buried. It was put in place last November. Our neighbors on both sides of us have had their lines buried in the past two weeks, but our was left unburied, there are utility flags that have been in our yard for about three weeks. We need to do yard work. How do I find out

Question

@user_0810e9 Have you tried using the Xfinity app to troubleshoot your TV concerns? All you need to do is open the Xfinity app, go to Services, and then Troubleshoot TV.

XfinityMartyR

commented

4 hours ago

to the conversation:

0

9

U

Tennis Channel 844 - DVR not recording sound

The DVR is not recording sound on Tennis Channel 844. Sound is present on real-time reception. Other channels are recorded with sound and picture. Started last night. Refreshed TV box. Unplugged TV box to restart. No change.

Question

@user_r9xq5h This is a great question. I have a link that walks you through finding the free apps with your service which can range depending on if you have Xfinity X1, Xumo Stream Box, Xfinity Flex subscription service etc. Here's that link https://

XfinityKei

commented

4 hours ago

to the conversation:

0

U

free apps on my account

just want to know what apps come with my account

Question

U

Drop Bury

Hello, we need our internet buried. It was put in place last November. Our neighbors on both sides of us have had their lines buried in the past two weeks, but our was left unburied, there are utility flags that have been in our yard for about three weeks. We need to do yard work. How do I find out

Question

•

Customer Service

10

2

0

user_6cxkrq Thanks for reaching out to us for assistance with getting an install tech out to you home, and adjusting the billing for services you can't use currently. You have come to the right place for assistance with both concerns! Can you s

XfinityEricB

commented

4 hours ago

to the conversation:

0

U

Charged for service I do not have.

I have been charged since December of 2025 for internet service I do not have. I have spent in excess of 10 hours with xfinity chat with absolutely zero resolution. I had no underground line installed, and have been fighting to get one installed since December. They finally came out and installed an

Question

U

There are many of us who have to have cable in order to watch TV at all. We want our channels back. It has been long enough.

user_cic8pm

commented

4 hours ago

to the conversation:

0

When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

U

Yes, I have it set up on my main tv, just can't access on my second roku brand tv

user_nk8mhs

replied

4 hours ago

to the conversation:

0

U

apps

Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.

Question

https://www.google.com/search?q=Why+is+my+xfinity+wifi+extender+blinking%3F&newwindow=1&sca_esv=22f559b5d064249e&rlz=1C1CHBF_enUS937US937&sxsrf=ANbL-n5GGabweMa0qXS5I2MkRXGrEN8Jag%3A1777312685183&ei=raPvad3zCrSfptQPlfTaqQQ&biw=

EG

commented

4 hours ago

to the conversation:

0

1

Why is my wifi extender blinking?

I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?

Question

U

MY payment is not showing

The payment I mailed on March 28th is not showing on my account. I tried to go online to pay and I am getting an error message

Question

•

Billing

11

2

0