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@pdwerlin I get TONS of SPAM that look like it is from Xfinity/ Comcast. I know how to differentiate between real and fake but not everyone is as savvy. Since we are now getting legitimate emails about Xfinity changes, I hope everyone will
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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Issues with compatibility
Has anybody else had issues with getting a phone that is compatible with Xfinity I've bought two brand new phones off of Amazon which both said they were unlocked for all carriers including Xfinity and I get them and I put in the MEI number they're not compatible. I live on disability so I am on a v
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Devices
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
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Sign-In and Account Management
@user_yhoam4 I have tried all that I know to do as a typist. I need some specific guidance that accomplishes the task at hand. Help please. Thanks You need to click on the address that is underlined. A box should pop up that wi
How to enter a underlined email address
I am an Xfinity customer and want to know how to enter a underlined address in my Xfinity Address Book. Help me please I don't know where to go for help with this.
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billing issues and customer service via chat and phone call
would like to have a solution to our issues regarding bill increasing and after several attempts via chat and phone call - Not solving the issues over 2 hours on a phone call and felt like we were speaking with an AI customer service - No Help disconnected several times and was told it was my connec
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Customer Service
@user_3ubo0m The change to yahoo email has been a nightmare!!! Many of accounts that I have will send an access code when logging in and that code goes to a nonexixtent email. Therefore I am unable to sign in to most of those accounts,
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
Gigabit x10 (Gigabit Pro) availability inquiry
Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th
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@user_yhoam4 Thanks for reaching out to us regarding entering an underlined address in your Xfinity Address Book. Are you attempting to enter a clickable function for a web browser, email, or something else?
How to enter a underlined email address
I am an Xfinity customer and want to know how to enter a underlined address in my Xfinity Address Book. Help me please I don't know where to go for help with this.
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Good evening user_8f15ui. Thank you for the information you have provided. I would be happy to assist you further. Here are a few additional steps that may help: Verify Your WiFi: Ensure you are connected to your in-home Xfinity
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Facing the same issue on multiple Linux Distros (Ubuntu 26.04 and Fedora 44). My Wifi Speed caps at 20 MBps instead of 1 GBps as per plan. I do not see issues with Windows.I see automatic channel selection with bandwidth 20/40/80
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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Greetings, Petey123! Thanks for posting on our XFINITY Community forum. We always want you to have a positive experience with enjoying all the apps on our X1 box, including Amazon Prime. By chance, have you tried these steps below to see if this help
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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Yes I would pay those prices and I agree.
Gigabit x10 (Gigabit Pro) availability inquiry
Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th
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Yes, 100% I would be willing to pay.
Gigabit x10 (Gigabit Pro) availability inquiry
Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th
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Wifi modem is running very hot and keeps losing connection
Your assistant was completely useless with this problem and would just keep offering me my login info. I'll be sure to use that when this thing finally catches on fire. How can I have my modem either looked at or replaced?
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Customer Service
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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Your Home Network
Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest value for customers given all the ways content can be accessed today. So far, Disney/ESPN h
Removing NFL Network?
You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.
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No bars
Can't make or receive calls. Xfinity Mobile wants you to use your wifi service for calling and internet. Very disappointed with this service. I can walk a block away and have no service. Forever restarting the service. When your mother cannot reach you that's a real problem. Returning to Verizon Wir
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Network
Thank you for reaching out to our team. I will be happy to take a look at any billing questions you have. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if
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billing issues and customer service via chat and phone call
would like to have a solution to our issues regarding bill increasing and after several attempts via chat and phone call - Not solving the issues over 2 hours on a phone call and felt like we were speaking with an AI customer service - No Help disconnected several times and was told it was my connec
Question