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user_31e29e Hi there. We definitely haven't forgotten about you, and we understand how frustrating it is to be without service for this long with limited information available. At this time, the interruption remains open, a
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
Question
Can someone please get back to me on this?
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
Question
user_ra9bi7 Thanks for reaching out to us here on Forums for assistance with closing your account due to a move coming up. We can certainly help you get the request completed for you. I see you sent us a direct message already, and I'm happy to conti
Cancel Service
Hi @Xfinity Support, i am moving out and the apt does not support xfinity. I will need to cancel it soon please. thank you
Question
Cancel service
I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?
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Customer Service
user_anraji I'm sorry to hear about your experience and appreciate you bringing it to our attention. We take these situations very seriously and can create a report to have our leadership investigate this behavior further. Since we will need some acc
Complain For employee
I talk to Adam employee id 3D26 (not sure if it’s right number he provided. I call customer service about charges on my account for billing and he came of so rude twice I talked to him. When I asked if I can talk to his supervisor he said he didn’t have any supervisor, no formal complaint number, he
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Service
Hi @Xfinity Support, i am moving out and the apt does not support xfinity. I will need to cancel it soon please. thank you
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet order isdues
On 6/3 I placed an order for full install of WiFi in the store. The rep tried a iPad 2x & the PC. Wouldn’t go through. Finally a manager placed it manually but couldn’t get an appointment. He called customer service. After a long wait, the rep put us on hold & reprocessed a whole new order. The rate
Question
user_31e29e Hi there. We can certainly understand your frustration, especially when the interruption has been ongoing for more than a day and the estimated restoration time has been removed. When a restoration estimate dis
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
Question
No one at Xfinity will speak to anyone when there is an outage. Internet down since early yesterday, now NO ETA is provided. None. At first it said network issue on your side, not a down power line or specifics. We have no idea when service will be r
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
Question
@christian_05 @XfinityDena Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Netgear CM3000 only getting 40 Mbps upload speeds
I replaced my xb7 xfinity modem because of slow upload speed. I installed the Xfinity recommended CM3000 today but my upload speeds remain unchanged and only reach a maximum of 40 Mbps
Question
@austinp @XfinityJustinM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
Question
Good Morning, @user_smjsyr Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had. Please be assured you reached the right person to assist you.
Incompetent, unprofessional personnel and poor infrastructure
To Xfinity Management, I am writing to formally lodge a complaint regarding a sudden 3x increase to my bill without any prior notification, alongside a severe failure in your customer support process. Today, I contacted customer service to activate my new NOW service. The account executives I spoke
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Incompetent, unprofessional personnel and poor infrastructure
To Xfinity Management, I am writing to formally lodge a complaint regarding a sudden 3x increase to my bill without any prior notification, alongside a severe failure in your customer support process. Today, I contacted customer service to activate my new NOW service. The account executives I spoke
Question
... send email from my Charter.net account ... a PTR record may be missing ... If the problem is that your Charter IP does not have a PTR record, I believe that's something that Charter would have to fix. I don't think Comcast/Xfinity can add PTR re
Having issue sending email using Charter Spectrum account.
I have been trying since last April to send email from my Charter.net account. I can send via my cell phone, which is not ideal. I have seen a few articles stating that the error I am getting is because of a DNS configuration issue with my IP address. I have confirmed that it is not my antivirus, an
Question
Complain For employee
I talk to Adam employee id 3D26 (not sure if it’s right number he provided. I call customer service about charges on my account for billing and he came of so rude twice I talked to him. When I asked if I can talk to his supervisor he said he didn’t have any supervisor, no formal complaint number, he
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Disconnected
Recently I had my wallet stolen and my bank account compromised. Without any notice XFINITY shut my service off and didn’t even contact me regarding my bill. I have documentation stating that the returned payment was due to theft issue. I am asking for reinstatement of service due to unfortunate the
Question
Yesterday you posted the outage to be resolved by 5pm, that changed to 10:10pm, then NO ETA is available. This doesn't sit very well with me. We have no idea IF/WHEN there will be a resolution, whether today , tomorrow in a week, a month or 2027?
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xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
Question