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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing seems shady
Got charged for 2techs to come out to fix my service and they said service is fix. Service good for a couple hours then right back to square 1. Took modem in for a swap, did myself and now everything works. Made multiple calls on the issue and always assured that the problem was fixed. It was not. O
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I have the same issue. Multiple 4k Apple TV devices in my house.
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Concern moved here to the E-mail help section.
I need to recover my email [Edited]
the problem is that I do not have access to my old phone or email. How do I link recovery toa new phone/email?
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Xfinity Line Dangerously Low
Xfinity line has dropped on my property. Needs to be restored to correct level. Gas trucks and dump trucks are going to knock it down.
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Customer Service
I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes
Billing Dispute
This is my second attempt to post my complaint! Any who, I just hung up the phone with a customer service supervisor Omar today 2/15/26. I'm an authorized person to speak for my Elderly Mother who's 72 years old. I had to Google to find this forum since I was told by Omar that they was no other cour
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Hey there, AmaniSoulaan! We appreciate you taking the time to reach out to us. Learning a new language is always a valuable skill to gain. I am sorry to hear you are encountering an error when attempting to stream this app. Are you usually connected
LingoPie won’t play videos while signed into XFINITY WiFi Network
Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support
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user_zs1715 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to remove a logo from your screen. Are you able to share a screenshot of the specific logo you are referencing for us?
Remove logo from screen
How do I remove the Xfinity X1/1080 P logo from the upper corner of my TV screen?
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Equipment info
Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still w
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Hello @user_1wffya, thank you for taking the time to leave a post. Sorry to hear you are experiencing billing issues after disconnecting your services. I can only imagine how frustrating and confusing it must feel to keep getting notifications for an
Billing after serves has been terminated July
I continue to get monthly email regarding my Xfinity serve that has been disconnected since July 2025
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And why does the bill for my cable go up every month? It’s almost the cost of my car payment now.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I am having the same issue. I can’t watch anything all the way through. I might get to the second set of commercials, it might stop at the first. It’s really annoying that I can’t use the Disney plus any more. I am thinking of trying to get rid of it
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Concern moved here to the E-mail help section for assistance.
@comcast.net
I’m not getting emails. I have no idea why please help me get my emails. I have the right address please help me! [Edit: Title contained full email address]
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Hello @user_n7b7en We would like to help you find your missing emails. Can you please provide us with more details about how you are accessing your email? Are you receiving any error messages? I do have a recommended link here to help you as
@comcast.net
I’m not getting emails. I have no idea why please help me get my emails. I have the right address please help me! [Edit: Title contained full email address]
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@user_cuvavo Sorry to hear the Xumo box is stuck on the settings page. Does it let you navigate through the settings at all or is it completely frozen? If you can then you can attempt to clear the cache on the box using the steps found in this articl
XfinityMatthew
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12 hours ago
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Xumo stuck on settings; can't hard reset
I'm going to throw my computer or remote at my tv if this isn't fixed soon and your xfinity assistant is useless and won't connect me with an actual person. I just moved. Like what seems like an infinite amount of other users, my TV and Xumo box worked for one day and now it's stuck on the settings
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