Xfinity Community Forum

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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Billing

Where can I see my bill?

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@EG Thanks! @gogo5255 Sorry to hear about the trouble with your email. Do you have any issues logging into www.xfinity.com or your Xfinity app with your Xfinity ID?

XfinityLinda

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9 hours ago

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Trouble Signing Into Old or New Account [Edited]

Can't sing into old or new account

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need an answer to the distortion issue with new router

user_v8qc55

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9 hours ago

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Pixelization since new router box installed

An Xfinity tech installed an upgraded router on 10/23/2025. Since then my TV picture has frequent and intermittent pixelization issues. Voice and Internet are working fine. All cables have been checked and several restarts performed

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IF PIXALIZATION MEANS DISTORTION ON SCREEN, i HAVE SAME PROBLEM WITH NEW ROUTER BEING INSTALLED, HOW DO i CORRECT

user_v8qc55

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9 hours ago

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Pixelization since new router box installed

An Xfinity tech installed an upgraded router on 10/23/2025. Since then my TV picture has frequent and intermittent pixelization issues. Voice and Internet are working fine. All cables have been checked and several restarts performed

Question

Hey there, @user_sb82e, thanks for reaching out through Xfinity Forums regarding email. We would be happy to help you with troubleshooting your email account. What browser are you using to access your email? Are you having issues when connected to yo

XfinityJeniece

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9 hours ago

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sign in for email

why do I keep getting 'You don't have permission to access "http://www.xfinity.com/email" on this server.' and unable to log in for email? Sara [Edited: "Personal Information"]

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user_qauahj What time is it currently where you're at?

XfinityShawn

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9 hours ago

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Where’s my technician

I have an appointment with you all for 3pm-5pm no one has came yet

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I have been hung up on 3 times by humans today when trying to get changes made and then about 100 times by the auto bot. Their customer support has gotten truly terrible the only way to get a human on the phone is tell them its a billing no

user_f7c37c

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9 hours ago

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I want to file a complaint and I'm always hung up on

I wish to file a formal complaint

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Agree. Why have Comcast cable when channels are cut with no regard for customers? Greed will not help Comcast survive. Their claim that Scripps wants to overcharge them?—take a look in the mirror, Comcast.

user_qaadvm

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9 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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They won they got me to hang up but I will call back I am no longer deterred by their terrible auto bot and support.

user_f7c37c

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9 hours ago

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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I want to file a complaint and I'm always hung up on

I wish to file a formal complaint

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Customer Service

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user_mla62 Good day! Just checking back in to see if you are still having the same concern with one of the PBS channels?

XfinityMartyR

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9 hours ago

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

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Billing

Where can I see my bill?

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Billing

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Udparte: - Have been sitting in silence for 20 minutes since I was told that I was being transferred. No one answering me just silence. I have to imagine it is intentional because I cannot think of any way ot provide worse customer support. Is it po

user_f7c37c

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9 hours ago

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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Where’s my technician

I have an appointment with you all for 3pm-5pm no one has came yet

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Customer Service

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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9 hours ago

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No cable service

I have no cable service. Message on screen says “there seems to be a problem “

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This is ridiculous! I'm already overcharged by xfinity and now this? NBC is my favorite station. Terrible xfinity!

user_ddf6pd

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9 hours ago

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WPTV-NBC Blocked by Xfinity Without Warning

WPTV-NBC was blocked right in the middle of the Evening News tonight😱🥺 with No Warning and this screen post followed...this is the NBC station serving over 2 million viewers across the entire southern half of Florida!!

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Perfect, thank you for the clarification. We can add that name to the bill to information on the account from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. Click th

XfinityJohnG

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10 hours ago

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Xfinity Support

My name is Edit(Personal Info) and my service address is in Edit(Personal Info). I am requesting to add my spouse's name to the billing.

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No you will not be able to resolve my issues this is a PSA for anyone to know how difficult it is to get in touch and how even when you do you will get hung up on by support. I am in the awkward silence now for 20 minutes while waiting to transfer to

user_f7c37c

commented

10 hours ago

to the conversation:

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

Question

@user_f7c37c Hello, and thank you for reaching out and sharing what’s going on. We truly understand how important this situation is for you, and we’re sorry for the frustration it’s caused—this certainly isn’t the experi

XfinityEva

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10 hours ago

to the conversation:

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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They only want you to sign up for their phone they don't want to provide good service for it

user_f7c37c

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10 hours ago

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Service lies and promises

I need a new phone and upgrade if you will, I have called several times to no avail, all I get is lies and promises so far and I have been doing this for months hoping to get a simple phone, as I have paid my bill on time every month, then they charge me 30 extra dollars saying that I signed up for

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