Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (409.6K)
2-Year Peacock Premium Subscription - Unable to Activate
Summary: My Xfinity plan includes a two-year Peacock Premium subscription, but I am unable to activate the subscription. Background: I have been through all of the help articles and multiple rounds with customer service on live chat and on the phone. I was twice told that I would receive a new email
Question
•
Xfinity Stream Website
@phirephoto_1 We can certainly help accommodate your request to cancel the service. Please send us a direct message with your full name and service address, and we can get that going. To send a "Direct Message" to Xfinity Support: Click "Sign In" if
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
Question
But, if you feel the cell phone may be affecting my land line, "When you are at home, on your cell phone is Wi-Fi calling turned on?" The answer is yes, my cell phone is on wi-fi.
land line and cell phone when connected to xfinity wifi dropping calls
My land line (with Xfinity) for the past 6 months is dropping calls after about 4 minutes. I switched to just using my cell phone......Now, my cell phone is doing the same thing (only when I am home and the phone is connected to my xfinity internet). I have purchased new land line phones (3, and all
Question
I too would like to disconnect my xfinity internet.Your chat kept asking me what they could do to keep me, then told me I'd have to call someone. I do not want to sit on the phone and listen to a script bot read to me how valuable I am, how much mone
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
Question
Thanks for your response. I have three land line phones all connected through phone jacks, not directly to the modem. I have checked the modem and there is a line plugged into a slot labeled "phone". I tried to unplug/unsnap and reconnec
land line and cell phone when connected to xfinity wifi dropping calls
My land line (with Xfinity) for the past 6 months is dropping calls after about 4 minutes. I switched to just using my cell phone......Now, my cell phone is doing the same thing (only when I am home and the phone is connected to my xfinity internet). I have purchased new land line phones (3, and all
Question
espn subscription
i noticed i have multi espn plus subscription and want to cancel the multi ones name is [Edited: "Personal Information"]
Question
•
Channels and Programming
Me three. I can open any attachment, either when I add one to an email or receive one from my inbox with https://connect.xfinity.com/ Please help. Thank you,
Can't view attachments in email
Prompted to download any attachment in email and still unable to view it.
Question
user_5ef4t2 Thank you for taking time out of your day to post on our community forum. Although I would be heart-broken to see you go, you've reached the perfect place to get help with any account changes you need to make. Please send a direct message
Cancel my plan
Good morning i’m [Edit: Personal Information]. I would like to cancel my service plan
Question
Good afternoon user_mw71o9 I can assure you this is not the experience we want for you. I would be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppo
Customer Service
The only thing xfinity does reliably well is didcover new depths of incompetence. All customer service does is read unhelpful notes from their computer & act like they're so sad about your "frustrating experience." They have not actually control over anything and an hours-long call with customer ser
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my plan
Good morning i’m [Edit: Personal Information]. I would like to cancel my service plan
Question
@Banjo2ie Make sure carrier services are installed, updated, and enabled on your device. This fixed it for me. Xfinity support was a joke.
RCS Chats Not being delivered to iPhones
I got a new phone (Moto Razr 2025) and my RCS messages aren't getting delivered to iPhones. Google Messages is saying I'm in RCS mode, I can see when the other person is typing, RCS is connected to my number, the message won't send. I have to send it as a text to get it to send. Seems to only be an
Question
I’ve spent 1 hour 55 minutes on the phone and using text service to attempt to fix my issue with the Xumo box won’t take my PIN number, Kamal had me reset box and still the issue, Izkiel had me reset the box and router still same issue, misses last f
Can't link new Xumo box to account - incorrect PIN
We went to the local Xfinity store and exchanged our Flex box for a new Xumo box. When setting up the Xumo box we are asked to confirm our identity and accept T&C's. After accepting we are asked to confirm by entering our PIN. We had no clue what our PIN is, so we called the support # given on the d
Question
user_xym4by there would not be a date to share as of now. The reason for this is there are a lot of steps that go into area upgrades in the planning phase ever prior to the work actually beginning.
When can I expect the DOCSIS3.1 update in my area
When can I expect the DOCSIS3.1 update in my area, I seem to be limited to 35 mbps upload via the node
Question
The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section for assistance.
I am all of a sudden not able to send emails from my iphone and are stuck in the "OUTBOX". I have even reset my email password and still won't send. Can anyone help?
Question
The concern is not "Community Center" help related............ Topic moved here to this help section.
Echo show 21 and viewing my Xfinity camera s
I can not get my cameras and video doorbell to connect to my echo show 21. I want to be able to livestream my cameras. I do not have Xfinity tv. If the echo show 21 is not the right system please let me know so I can return it. I am in desperate need of help.
Question
roku cannot open xfinity app today
roku cannot open xfinity app today....deleted app, restarted roku, reinstalled app....no good. just wont open. no error code. our 2nd roku works fine.
Question
•
Xfinity Stream Website
Property damage
An Xfinity truck struck my water line near the water meter, causing damage. As a result, I now have an active water leak. I am requesting that this issue be addressed and repaired.
Question
•
Customer Service
Is there a planned date for the full upgrade to be completed by, at least?
When can I expect the DOCSIS3.1 update in my area
When can I expect the DOCSIS3.1 update in my area, I seem to be limited to 35 mbps upload via the node
Question
i have been scammed twice with the Rewards offers on the watches. I have spent over 16 hours on resolving this, and they have RUINED my mobile plan with deactivating the watches "accidentally" and causing me to lose the promo. So i'm paying for the d
FREE Smart Watch are FRAUD Offers
DO NOT TAKE THE FREE SMART WATCH OFFER!! What a scam. They've been charging me a device fee from the get go!! I've now got 2 "free" watches because 3 weeks ago they said to return the first watch to the Xfinity store and the store said no they can't take it, I've had no less then 3 hours of phone ca
Question
user_z8st44 our team can get more information and help. Please send us a direct message, so we can follow up on the incident. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If
XfinityJosephA
commented
15 hours ago
to the conversation:
0
0
Property damage
An Xfinity truck struck my water line near the water meter, causing damage. As a result, I now have an active water leak. I am requesting that this issue be addressed and repaired.
Question