Xfinity Community Forum

Upgraded plan speed still slow

Hello, I upgraded today from 500mb to 1gib but I am still getting the 500mb speeds. Customer service said it should take between 15 to 20 minutes, but a couple hours and restarts later its still the same.

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Customer Service

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You're welcome, @user_ytfwkd. If your SIM is unlocked and you just need to complete the Apple steps, this link shows how to unlock the device with Apple Support, https://www.xfinity.com/support/articles/eligible-to-unlock-phone. If you still need the

XfinityRay

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7 hours ago

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Carrier Locked but looks unlocked on Xfinity’s end

I’ve been trying to get a travel eSIM and am unable to because my iPhone says that my SIM is carrier locked. I’ve called and visited the Xfinity store and they’ve confirmed on their end that my phone is unlocked, but it is not. I have restarted my phone, updated it, gone to another provider to see i

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router

Received an email claiming my router is outdated and needs to be updated, in order to access higher internet speeds. Is this correct?

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Your Home Network

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Take something off

How can I discontinue Stream Tv. I don’t even use it.

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Billing

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I would love assistance, thank you.

user_ytfwkd

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7 hours ago

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Carrier Locked but looks unlocked on Xfinity’s end

I’ve been trying to get a travel eSIM and am unable to because my iPhone says that my SIM is carrier locked. I’ve called and visited the Xfinity store and they’ve confirmed on their end that my phone is unlocked, but it is not. I have restarted my phone, updated it, gone to another provider to see i

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Hi there, and thanks for joining us here in the community forums, user_ma4w5h! You've come the right place, and our team would be more than happy to help any way we can! Can you provide some detail about what's happening, so we can better assist?

XfinitySean

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7 hours ago

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Services

I need help with my service

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Hey there, user_ylpqmd! Thank you for taking the time to reach out with your feature feedback concerns regarding our XFINITY Stream platform. Your feedback is greatly appreciated as we are always working on improving our feature and products. Rest as

XfinityNatalie

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7 hours ago

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Change it back!

Please return the "Recently Watched" section on xfinity stream. I do not want or like the new format. I'm sure most other people don't either.

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@user_d911uy Just so you know, it's probably going to be a while before this issue is fixed. I reported it to them 5 months ago, and people started having the issue before that. I don't know if it'll be months or years. Just make sure to take screen

alex179

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7 hours ago

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Cannot review active redeemed benefits

Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un

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Outage

Hello i’m just trying to figure out what’s going on with my outage? My internet has been out for about 7 hours now ive not seen any xfinity trucks, there’s no damage to poles or anything that i know of, and it shows no ETA on the status. Im just trying to figure out what’s going in

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Customer Service

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Hey @user_iivcor, Thank you for visiting our official Xfinity Forums Community support page. Have you had a chance to view your Xfinity Billing statement? From there, you can view all one-time charges, monthly reoccurring charges, and more. By viewin

XfinityDemitrius

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7 hours ago

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Billing

I have been paying $115.99 per month for my Internet. But then last month my bill was $150.99. So I looked at my future payments which are at $125.99 I’m just wondering what is the discrepancy can you please explain this to me?

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Customer Service

Xfinity has to have the worst customer service that I have ever dealt with. I have spoken to 4 different agents today about my Internet being down. Everytime I talk to a different agency get a different story. First someone would here this afternoon, then it changed to this evening. Then the ticket

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Customer Service

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user_tuefnw. Thank you for being a customer since 2018, and I appreciate you providing the details of your previous conversations with our teams. I can certainly understand wanting clarity, especially after being advised to check back regarding a spe

XfinityDilary

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7 hours ago

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Promotional Rate Question

Hello, I've been an Xfinity customer since 2018 and would prefer to stay, but I'm having trouble getting a straight answer on a promotional offer. I was previously (8/31 at approximately 4:18 PM ET) told by Xfinity retention to call back after two weeks because the agent said there was a "very good"

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Thank you for reaching out to our team here about your internet issue. Have you tried any of the troubleshooting steps that @EG provided? If you go on the Xfinity app you can test the internet connection and check the speed coming to your modem.

XfinityJohnG

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7 hours ago

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Slow Internet

How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?

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Hi there, and thanks for reaching out here on the community forums! I can imagine running into the same error repeatedly while trying to order new devices can sour what should be an exciting experience, and I'm sorry that you haven't been able to get

XfinitySean

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7 hours ago

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Can’t verify identity

I tried to make an order recently of two new phones but i’m unable to do so, I get an error when verifying my identity over and over again I tried online, by phone, and still the same issue persist, I’m exhausted by now it’s been 3 days trying to get help of someone from xfinity but nobody has an id

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Why im getting charge one thousand dollar

I dont understand why I am getting charged 1k 3 months in a row I was out of the country back in July for 10 days and I already pay for that cycle but I keep getting charged 1k

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Billing

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Elite Upgrade Mess unresolved

I recently elite upgraded one of my family member's line since the old phone was half paid off and met all criteria but the label was never sent to us to return old phone. The store in Naperville, Illinois was kind enough to go out of their way to help open ticket but I got a message saying it was n

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Devices

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@XfinityDemetrise Thanks, but still waiting.

user_d911uy

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7 hours ago

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Cannot review active redeemed benefits

Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un

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@XfinityDemetrise I have not been contacted by a member of Xfinity by e-mail or phone regarding this thread. Just receive texts about the ticket that was opened and it is taking "longer than expected" and they would "follow up when your issue is re

user_d911uy

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7 hours ago

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Cannot review active redeemed benefits

Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un

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I have already done as asked and replied about a week ago. I signed on to my wife ‘s account ([Edited: "Personal Information"])and became a “manager” as requested. I submitted my name, address,, phone #, as requested and then

user_4d8lf3

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7 hours ago

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Xfinity mobile complaint

Signed up for Xfinity mobile last year, and cancelled the next day (5 hrs on phone with rep to complete the “special deal” including free watches). Took numerous calls to finally complete the cancellation. Free watches still sent, and refused upon delivery. Never used any mobile services (no calls,

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user_llsal5. Thanks for providing those signal readings and for all the troubleshooting you've already done. I know intermittent connection drops can be especially frustrating when gaming or watching live streams. Looking over the modem statistics, t

XfinityDilary

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7 hours ago

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Connection dropping for a few seconds at a time throughout the day

Hello! Me and my roommate have both been experiencing connection drops that last for a few seconds at a time, sometimes happening multiple times over the course of a couple minutes. It's been most noticeable when playing games, or watching live streams. I have tried replacing the XB8 gateway, new co

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