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Hello, @user_5yd5cb! Great question, and we're more than happy to help :) It sounds like you’re noticing the shift from the old routine. As of January 21, 2026, we officially retired the "Xfinity Rewards" program and replaced it with a new syst
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
Question
No….I can’t find an answer
Internet
Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can
Question
thank you! I am messaging now
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
Question
Thanks for confirming, @user_iuu7hw! And you're accessing the email account through the portal, here, or by a third-party app or program?
verification code
I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?
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Third day not fourth. Sorry about that.
Internet
Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can
Question
I am very glad to hear that they were able to get that issue handled correctly, and you have not had any service issues. We are always happy to answer any questions you have on your service or account here.
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
Question
@Tbrown56 Yes, my iPhone and iPad. You might want to check both of those to see if they have started to delete messages after fetching.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet
Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can
Question
Yes, my iPhone and iPad.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
Question
The technician came out and said prior install done incorrectly, wrong type cable and to electric/house wasn't correct and some cable in the box had been knicked (open so could've been squirrel, lol). Anyway he ran new cable, has scheduled it to be
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
Question
I've filed both BBB and FCC complaints with this. They lied through their teeth. I've already had replies stating that I was asking for something not in promotion. They completely coerced and manipulated people to switching to them. It's absolutely b
xfinity mobile promo offer scam
Has anyone actually recieved the "gift cards" for the "time to switch" coming to Xfinity Mobile from another carrier and they "payoff" the devices you bring over? Should I file a complaint with BBB? It's been over 6 months with a lot of my time wasted for bullcrap answers. Is there another way to re
Question
Hi user_mv47k7! I'm sorry to hear we're losing you as a customer and apologize for any difficulties experienced via the Xfinity Website. My team is here to help and can assist you with canceling your account. Please send us a Direct Message, and we w
Cancel my Account Immediately
Your website is impossible to navigate and it is illegal not to have a one-click cancel in California. Cancel my account effective immediately, I will be submitting a complaint to BBB
Question
... it expects me to enter the name of a person ... To send a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page: • Click "Sign In" if that prompt is visible • Click the "Direct M
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
Question
varlene Thanks for bringing this up. You’re absolutely right that Nomorobo discontinued landline and VoIP protection as of January 1, 2026, and we understand how concerning that is with the volume of spam calls people are dealing
Nomorobo spam protection ended January 1, 2026 for landlines / VoIP
Nomorobo has stopped spam call protection on landlines and VoIP effective 1/1/2026. See: https://www.nomorobo.com/landline-discontinued Is xfinity providing a replacement? Also, when I click "Learn More About xfinity Voice" from https://connect.xfinity.com/voice/voicemail I am taken to this page htt
Question
@user_y9as11 Thank you for making us aware your laptop isn't picking up the pod. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you tried to power cycle the pod and your gateway by unplugging them f
Laptop not connecting to nearby pod
My laptop won't pick up my pod only the gateway. I need help with this issue?
Question
I am glad that link will work for you. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. And you will be routed to an agent here.
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
Question
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
Question
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Customer Service
@Tbrown56 Cleared cache and cookies, and started a new session-email is still not loading any current email since 1/29/26. Do you have any device that is fetching your email, like a phone or tablet?
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
Question
Wow. Thank you. That worked to send a message, but it expects me to enter the name of a person when I'm trying to contact a human customer service agent. I don't have a name. Still not getting the text message with the code to verify my mobile #.
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
Question
user_aw5z7a thank you for using the Xfinity Community Forums page to reach out regarding your email concerns. Have you already attempted the suggested step of testing your email from another account?
XfinityMarcus
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16 hours ago
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Not Receiving Email [Edited]
Have not received email on my desktop since last Thursday.
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