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True. I am a longtime Xfinity customer of 11 years, and after the past 2 months of what seems to be Xfinity's new incompetence, they are chasing me away to their competitors for their errors in both billing and service.
Unethical and Incompetent Service
We called Comcast to reduce the number of movie channels we were paying for in February of 2026 (Acct. [Edited: "Personal Information"] and customer at this location since 2007) because the bill was nearly $400 per month for a place we only visit 2-3 months per year. They said the bill was reducing
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Xfinity voice settings
Smart tv set for caller id but incoming calls not being displayed. AI says go to Xfinity app and select Voice. Voice not listed. How do I make adjustments to let voice display caller ID?
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Home Phone Service & Equipment
user_hnsg2710- Let's review this together and see how we can get this resolved. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the N
Adding spouse's name to the internet bill
Greetings! Is there a way to add my spouse's name to the internet bill so that she has proof of address? She is dependent and it would be great if this is possible. Thanks in advance.
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@XfinityDilary Thank you for your timely response. I did as you suggested and am awaiting a response. Thanks again.
Billing doubled this month without warning
I have only Internet. No other services. As a senior, my bill has been $35 for years and I had it on Autopay at my bank and just started eBills. On Jul7 29, the Autopay amount $35 cleared. On July 30 $69 was extracted from my account. What's goin' on?
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Hey there, @k931780511! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the damaged equipment outside the home, it certainly is not what we want for our customers.
Damaged pedestal at my service address
Hi — reporting a damaged pedestal at my service address. While trimming a tree, a branch accidentally fell on the green telecom pedestal in my front yard. The lid is cracked with a hole in it and the side seam has split open. The internal equipment looks intact from the outside and my service is wor
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Direct message sent. There are multiple pedestals, not at my address. I insisted to the Chat agent that those addresses be included.
Damaged pedestals
I need Forum agents to help me track to completion Ticket ID [Edited: "Personal Information"], which a Chat agent opened. The last time I reported damage, only Forum agents had the visibility and contacts to assure completion. Chat and Call Center agents weren't capable.
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user_6b2503 - Thank you for your feedback. Let's take a closer look at this together and work toward a resolution. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-r
Subject: 22-Year Customer Sent to Collections for Erroneous $135 Charge After Cancellation
After being a loyal Xfinity customer for over 22 years, I finally had enough of the ongoing issues and decided to switch providers. Unfortunately, even after successfully canceling, Xfinity has managed to make my departure a complete nightmare by sending an erroneous $135 charge to a collection agen
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Hi there, @user_0810e9! We have your back and are glad to stick with you to ensure the pedestals are repaired. The ticket is for a damaged pedestal so that was done correctly. If there are multiple pedestals you are reaching out about, it is best tha
Damaged pedestals
I need Forum agents to help me track to completion Ticket ID [Edited: "Personal Information"], which a Chat agent opened. The last time I reported damage, only Forum agents had the visibility and contacts to assure completion. Chat and Call Center agents weren't capable.
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Damaged pedestal at my service address
Hi — reporting a damaged pedestal at my service address. While trimming a tree, a branch accidentally fell on the green telecom pedestal in my front yard. The lid is cracked with a hole in it and the side seam has split open. The internal equipment looks intact from the outside and my service is wor
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Customer Service
Hello user_1sg6ie, thank you for your post, I will be happy to assist you, and since the information I will need is best kept private, we will handle most of this in DM. Please send us a direct message with your full name and complete service a
I want my money back!!
To say im frustrated, is putting it very mildly. I have contacted multiple people, i have even had someone tell me that the escalations team has emailed and called me three times and I have no record of that. I haven't been with xfinity in over a year. And I'm still getting charged for this iPad tha
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When can I expect a resolution to the NFL issue? Note: This comment was created from a merged conversation originally titled NFL
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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This is ridiculous that you guys have decided to blackout these two channels we pay for this on our extended package and you guys decided to play [Edited: "Profanity"] ball and black it out. The idea that you think that it’s Disney’s faul
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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user_xdrn6j How was your membership dropped? Could you provide a few details on that please?
Peacock for Platinum
Hello, I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve. Please advise
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Xfinity is going to lose so many subs if this isn't resolved. I would think the people in charge would see overpaying to have NFLNet and RedZone in their lineup far outweighs the massive exodus that will happen if this is not back soon.
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NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles