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Fantastic, I'm happy that the technician was able to get your service back on track and working properly! If anything comes up in the future, or if you ever have any questions you need answered, feel free to reach out here on the community forums whe
upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
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No. No other issues. Happy with the service.
upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
Question
Thanks for the update! We appreciate the details. Since the billing ZIP was changed after the port request, we’d like to review the account and port status to make sure nothing else is delaying things. Please send us a direct chat message with
Trouble porting my number
So, I got my transfer PIN, and my account number and gave those to Verizon on Wednesday morning. Due to Xfinity not updating my billing address when I updated my service address 4 years ago, I gave the wrong billing zip code at first, but that was corrected on Wednesday afternoon. Now I’m being told
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It shows as pending on Verizon, no errors. I changed the billing address during a phone call to Xfinity *after* I gave Verizon the old zip code and after the transfer was approved. Is that billing zip code change going to stall things again?
Trouble porting my number
So, I got my transfer PIN, and my account number and gave those to Verizon on Wednesday morning. Due to Xfinity not updating my billing address when I updated my service address 4 years ago, I gave the wrong billing zip code at first, but that was corrected on Wednesday afternoon. Now I’m being told
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Hey there, user_g8ox0b! We appreciate you reaching out with your mobile phone billing promotion concerns. We can certainly look into this for you. Please send our team a direct message with your full name, the name listed on the account (if different
Fraud?
I went to an Xfinity store to help get my phone carrier changed to Xfinity. There the worker couldn't unlock it and offered me a new device, I asked if this new phone would be free and he replied with yes. Then he proceeded to show me a limited selection of phones and when asked if I could pick from
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Been trying to setup cellular on an Apple watch for a year
Hello, I have an Apple watch that I want to setup for my child with cellular service. I've been attempting to get this to work for a year, via chat, phone calls and in person at Xfinity stores. I won't go into the full history, but just tell you where it is now. I setup the watch for my son, it pair
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Devices
tinamarie Hello, are you still having issues with Disney +?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Greetings @user_xo4o44! Thank you for posting on our Xfinity Forum. We understand how frustrating this has been, especially after multiple calls. Port delays can happen when there’s a ZIP code mismatch, and we want to be sure nothing else is ho
Trouble porting my number
So, I got my transfer PIN, and my account number and gave those to Verizon on Wednesday morning. Due to Xfinity not updating my billing address when I updated my service address 4 years ago, I gave the wrong billing zip code at first, but that was corrected on Wednesday afternoon. Now I’m being told
Question
It’s crazy how many people are having this same problem. Been tying to activate Disney for weeks with the same problem. Disney tells me mange my existing subscription fist which there isn’t one. Hours on the phone with both Disney and Xfinity still c
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Thanks for keeping us posted on the results, user_7198df! I'm glad to hear it that your speeds seem to have increased. As far as the connection to Cloudflare vs Ookla or Fast.com, there are a number of things that can cause different results dependin
upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
Question
Still getting "access denied" after trying all of the above.
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
Question
Trouble porting my number
So, I got my transfer PIN, and my account number and gave those to Verizon on Wednesday morning. Due to Xfinity not updating my billing address when I updated my service address 4 years ago, I gave the wrong billing zip code at first, but that was corrected on Wednesday afternoon. Now I’m being told
Question
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Customer Service
purchased a note 10 need to unlock.
I purchased a Samsung note 10 from ebay. The phone is locked to xfinity. I was an xfinity customer for many years and used the phone on my account. Now I moved to an area where xfinity does not offer service. The phone is locked and I can't use it anymore because I am no longer xfinity customer. Nee
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Devices
Still getting "access denied" after trying all of the above.
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
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Seek refund for the outage
I seek refund fot thr duration for thr outage that happened in my area [Edited: Personal Information]
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Billing
Official Solution
The tech came out and checked everything. He put new connectors on the cable between the modem and the wall outlet. Replaced a filter and tightened a loose connection at the drop. Now I'm getting max speeds between 900-1100mbps (Fast.com and ookla),
upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
Question
@BruceW thanks for your input! The tech came out and checked everything. He put new connectors on the cable between the modem and the wall outlet. Replaced a filter and tightened a loose connection at the drop. Now I'm getting max speeds between 900
upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
Question
Removed Email Address by Mistake
I had a secondar email that I've had for years. I got a new computer and was trying to set up my email client, outlook. I couldn't get that email to work. I logged in to webmail and I must have mistakenly removed that email address from my account. I need to get that back but can't figure out how to
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@user_jsadtn Thanks for adding a post to the forum, and counting on us for help. What happens when you try to sign in?
streamsaver peacock not working
Peacock premium is activated but my xfinity email is not logging into the service.
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If the Paramount+ app is freezing, it is likely due to a known, persistent bug in the app, particularly on Smart TVs (like Samsung or LG) or during ad breaks. The app is often described as having poor optimization compared to other streaming service.
MikeB39A
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15 hours ago
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Paramount app freeze
We use our Paramount app often. The past few months we have had extreme issues with freezing, and eventually being booted off completely. what is the problem????
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