Official

Accepted

Unanswered

Advanced Filters

Search Results (476.4K)

Most Recent
Selected Most Recent

The line is From the post to my home. Is it possible to get it removed?

 to the conversation: 

0

1

Drop line cable removal

[Edited: Removed personal/private information] Request: removal of drop line from home.

Question

Erzulie, hello there and thanks for reaching out. I understand your frustrations when you're paying to have our service and what comes with it. Just to be in the light of understanding, you do have our X1 equipment correct? And when you watch Paramou

 to the conversation: 

0

0

Paramount plus

It reboots every so often I can watch much. Example watching Divorce sisters took over and hour to watch. It completely kicks out app and reboots. Very frustrating paying for a service you can't even enjoy 😒

Question

Drop line cable removal

[Edited: Removed personal/private information] Request: removal of drop line from home.

Question

13

2

0

In my experience, I've gotten the wrong X1 box about a third of the time.  Ordering an XG1v4 through this site has worked better than phone or Xfinity assistant.  If you already have a DVR, you don't need another one.  We have two XG1

 to the conversation: 

0

1

Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box

Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware

Question

Internet

Our internet is out. It has been out for two weeks.

Question

7

0

0

Well, it has been over 24 hours since I posted this message. I was hoping for some response by an Xfinity forum monitor (which I know there are) to address the situation. The spreadsheet doesn't lie. As of today, the speed tests still showing a signi

 to the conversation: 

0

1

[RESOLVED] Xfinity slowing download speeds again? Why?

Xfinity slowing download speeds again? This is crazy. Within 3 days, the download speed cut in half. Why? I'm not changing anything. 5/22/2026 16:0:52 143.74 Mbps 40.97 Mbps 18 ms 2 ms Excellent qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net 5/22/2026 8:12:31 137.80 Mbps 41.21 Mbps 19 m

Question

Disney+ ads hang

Ads hang only when using xfinity on tn. Works fine on my tablet and android phone but can't watch on TV as spend ten minutes exiting out and going back in everything get to ad. Not making it worth having thus subscription. There is No fix.

Question

6

0

0

my xfinity email sign in

I want to review my xfinity connect portal to sign into [Edited: "Personal Information"]

Question

4

0

0

@Rich_in_NFPA We have received your DM, and will assist you over there moving forward.

 to the conversation: 

0

DVR metadata

This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul

Question

I cant access the DVR at all through the box, no service. I have it online but can not set up recording from there just see things that are on DVR or scheduled.  The menue on TV from box says I need to subscribe.  Everyone I have called or

 to the conversation: 

0

DVR access on tv

two weeks ago on a Sunday night DVR stopped showing as enabled on tv menu. I still have DVR service on line but not with remote on tv. Talked to customer service for hours multiple times with no help. Had a technician visit who said everything working fine and it is just an outage but no outage exis

Question

@XfinityJon​ Thanks — I’ve posted the issue with my name & address.

 to the conversation: 

0

DVR metadata

This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul

Question

@OnSugarMountain Hey! Thanks for reaching out to us here on Forums. The bundle seems like it caused it to want to reactivate, are you able to log into peacock and watch it? Or does it give you an error.

 to the conversation: 

0

0

Peacock Premium

I keep getting emails that I have to activate my free Peacock Premium subscription which I already had before I upgraded my Xfinity bundle with a new bundle (about 2-months ago) that also includes Peacock Premium. When I go through the steps, my Xfinity account says under Status, "Activation require

Question

chat

We are going to europe, 4 countries, do I need to do something to use my iphone '

Question

2

0

0

Sure fire instant solution -- Switch to another provider - Additionally benefit from promotional pricing.

 to the conversation: 

0

Getting an "Access Denied" message on many websites

Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different

Question

Check email

I can't access my email account. Can you help ? Thanks in advance.

Question

12

1

0

Website

Trying to get anything done on Xfinity’s website feels way more complicated than it needs to be. At some point it almost starts to feel designed to push you toward customer support and suddenly you’re spending the next hour talking to someone about an issue that somehow still never actually gets res

Question

9

0

0

Good afternoon user_ieroy0 just to confirm, aside from Microsoft 365 programs, you are not having connection issues, correct? Have you already rebooted the gateway? Are you experiencing this connection issues on multiple devices?  

 to the conversation: 

0

0

Peer Routing Issues Between Xfinity and Microsoft 365 / Azure endpoints?

I'm experiencing intermittent TCP connection resets to Microsoft 365 / Azure endpoints from Xfinity access points in vicinity of Harrisburg, PA. These intermittent connection resets go away when I use a VPN to a different city. Other than these occasional resets to Microsoft 365 / Azure endpoints, m

Question

forum icon

New to the Community?

Start Here