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Good Morning, @user_05cp2i! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with your connection while using the VPN, it certainly is not what we want for our customers. Thank you

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VPN Disconnecting

Hello, My VPN disconnects during uploads when connected via WiFi on my Xfinity XB7 router. Key findings: Issue occurs ONLY on XB7 WiFi (both 2.4GHz and 5GHz) Wired connection works fine Using a Netgear extender as AP works fine Other coworkers with Xfinity XB7 and XB8 routers report same issue, thou

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Billed for services that were never received , not activated, nor hooked up at all.

Signed up for the Xfinity. Elected to use own equipment. Was told after signing up if get an email with instructions and as well if be receiving something in the mail with details on how to set it all up. Never got an email and never received a packed in the mail. Waited as the original confirmation

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WHY did some get an email from Comcast and SOME did not about this. Its been a horrible thing for we Wash DC locals to go through that we were not going to be able to watch them for free anymore . From what I have learned...its the only place in the

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I should be getting Washington Nationals game coverage but am not

I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access

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A while back they totally removed ch 25 (MASN2) from the local lineup and were forcing people in the local market to pay a lot to watch the Nationals play. Unheard of in America as far as I know. Such an awful thing to do BUT my friend got an email f

 commented 

4 hours ago

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I should be getting Washington Nationals game coverage but am not

I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access

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Accessing Cubs Baseball

How do I access Cubs baseball

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@XfinityRaul wrote: "... visiting this link to learn how you can create a Primary profile ..." The link provided does NOT tell users how to create a Primary user BECAUSE ONLY A COMCAST/XFINITY EMPLOYEE CAN DO THAT!  A user with the Primary logi

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4 hours ago

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No Primary Account Holder on Account

Last year I spent 2 hours on call sorting this issue out, there is no Primary Account holder listed anymore and I am no longer able to access anything. There is no one else on the list of users. My question is this: How do I set myself as the Primary Account holder again? Keep in mind that there is

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Yes, your team escalated to someone that could help. I believe I posted 40 times asking for either a solution (which was nonsense from your folks) or escalation.  So yes, after hours of my time your team finally passed me along to someone that

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power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

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Hi there @user_xy5eo3 Thank you so much for reaching out on our Xfinity Community Forum about getting your service issues resolved. I'll be happy to assist!  Did that sup ever follow up with you?  I see it's been a couple of days. 

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complaint

Work was done in my area last week and now my tv is pixelating. I called Monday morning and couldn't get an appointment until Thursday. Waiting three days for an appointment is ridiculous when the "upgrades" that were done caused this issue. I talked to a supervisor yesterday to try and get an earli

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user_pducom, "No satellite service" refers to the temporary interruption of satellite-delivered video services due to sun outages, which occur when the sun aligns with a satellite and antenna. This alignment can cause image distortion or service inte

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I have no sattelite message on TV

There are stations on the menu says signal loss and stations are grayed out. On bottom of TV I'm receving message no sattelite service. It's been on all night

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Thank you for the feedback, and our sincerest apologies for any inconvenience, @user_e92521. To be clear, it's our team here that ultimately got you in touch with the team that was able to more directly assist. I just want to make sure that our commu

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power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

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We were told nonsense from the Customer Service folks responding to this chat board. For example, told the only way to submit our Power of Attorney was to drive 3.5 hours and hand paper copy to a salesperson at a store. After a waste of hours of ou

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power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

Question

@user_r2z8q6 Thank you for making us aware there's no Primary user on the account via Forums. Have you by any chance tried visiting this link to learn how you can create a Primary profile https://www.xfinity.com/support/articles/primary-and-secondary

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No Primary Account Holder on Account

Last year I spent 2 hours on call sorting this issue out, there is no Primary Account holder listed anymore and I am no longer able to access anything. There is no one else on the list of users. My question is this: How do I set myself as the Primary Account holder again? Keep in mind that there is

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i was supposed to get a label to ship my equipment back and still did not receive via email

I spoke to agent a few days ago and changed my services. He said I could get a label emailed to me and that I would be able to give it to my UPS man. When will I receive it?

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user_yei9s0, I think we need to take a look at your account and see what your other boxes are to determine how to fix this.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.

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Gig Bundle Menu

I have the gig bundle and I cannot see the menu options at the top of the screen except on my main box. Other two boxes show upper menu blank.

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Gig Bundle Menu

I have the gig bundle and I cannot see the menu options at the top of the screen except on my main box. Other two boxes show upper menu blank.

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Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. ... Comcast/Xfinity sends out authorization renewals to CableCard devices every few weeks. If the CableCard device is inactive for a month or

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5 hours ago

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Cable card tivo

Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. Do I need to re pair the cable card? My other tivo is ok.

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