Xfinity Community Forum

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@user_hpvjyn hey, I’m in the same boat. Wondering if you got any answers.

NYRanger_

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18 hours ago

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Charged after cancellation for 1.5 years - would like a refund

Does anyone know how to request a refund? I cancelled my mobile services over the phone in December 2023 and was given a refund for that month. The refund is clearly shown. The next month I was charged a strange $4 and then the next month my regular billing started up again. I unfortunately didn't c

Question

Hi @user_2t9wvl, thank you for taking the time to create that official post for us! Just for better clarity, you are referring to the device payout plan. This plan is designed to reimburse you with a prepaid visa gift card in the amount specified in

XfinityJustinM

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18 hours ago

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Regarding rebate

I am so frustrated at Xfinity at this point I’m going to explode. We have been getting the run around from Xfinity since April!!! We have never received our rebate from the promotion that was running back then,where you would pay off old phones and send a rebate. XFINITY has our phones and we NEVER

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Apple TV Remote

If I host Xfinity Tv Streaming app on Apple TV, Will the Apple TV remote same functionality as Xfinity remote?

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Xfinity Stream Website

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@Jose_C Xfinity agents here DON'T CARE!! I was told by 1 agent that they could help if I messaged them. So I did. @XfinityRichard told me that none of the agents here can help with the prepaid NOW services. [Edited: "Inflammatory"

karkrazy13

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19 hours ago

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Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

Question

Hello @user_e3eb9c, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having issues with your Streaming App?

XfinityChelseaB

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19 hours ago

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iPhone streaming app is inconsistent

There are days when the stream app will not respond. The channel guide and recordings won’t load. Closing and reopening the app doesn’t help.

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Need my 2.4ghz band on b/g/n standard

I was able to split my dual band Wi-Fi into separate 2.4GHz and 5GHz bands through the XFINITY App. But I also need the 2.4GHz band to operate on b/g/n. I was on chat support for a long time and the guy kept promising he could Help me but in the end he was useless. So I need to get this done somehow

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Your Home Network

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Dropped conection multiple times a day for only 2 minutes at a time

Hi, looking for some help diagnosing the data from my Netgear CM1200 when I lose internet connection at various times of the day for only a couple minutes at a time. It's become very frustrating. I've replaced and ensured the coax cable is properly seated on both ends. Thanks very much for any assis

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Your Home Network

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Hello @rita.1. I understand your frustration, and we are limited on what we can do with NOW services. I can assure you that our NOW service team is working on a resolution.

XfinityAbby

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19 hours ago

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Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

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Yahoo transition setup

I have three Comcast emails, but only two are currently setup to transition to Yahoo Mail. I cannot find a way to contact Comcast and ask that my third email account get setup so i can do them all at the same time.

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Email

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Hello, and thank you for reaching out Stephspinosa. First and foremost, I sincerely apologize for the frustrating experience you've had over the last week. As an 18-year customer, you deserve far better service and communication from our team. I comp

XfinityQuemekia

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19 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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Hi there, and welcome to the Xfinity Mobile community user_9pe4o7! We’re glad you reached out, and you’re absolutely in the right place for help. To get started, could you share a little more about what’s happening with your mobile

XfinityThomasA

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19 hours ago

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Turn mobile phone back on

Turn mobile service back on

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Hello i have been a customer for over 18 yrs., last week i had internet connected to my business. downstairs from my residence., now the technician had maybe touched one of the cables to go out., called customer service was advised to change cable bo

Stephspinosa

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19 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

Question

Xfinity just sent me an email saying posts I follow have a solution!!!!!! TOTAL INSANITY. There isn’t a solution. I had tech out today only to see all the tickets that were created and marked as closed. The NOW customers get that we can only c

rita.1

commented

19 hours ago

to the conversation:

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Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

Question

Aca001h Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Pl

XfinityVictor

commented

19 hours ago

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Cancel service because of price

I started out paying $80 for my service now it is $134 a month. That bill is just way too high for something that has been spotty and not always worked. It's especially frustrating when I see people getting deals for $50 as new customers for the same plan and service that I pay for.

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Turn mobile phone back on

Turn mobile service back on

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Customer Service

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Regarding rebate

I am so frustrated at Xfinity at this point I’m going to explode. We have been getting the run around from Xfinity since April!!! We have never received our rebate from the promotion that was running back then,where you would pay off old phones and send a rebate. XFINITY has our phones and we NEVER

Question

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Customer Service

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Cancel service because of price

I started out paying $80 for my service now it is $134 a month. That bill is just way too high for something that has been spotty and not always worked. It's especially frustrating when I see people getting deals for $50 as new customers for the same plan and service that I pay for.

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Customer Service

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How can I request new box?

I have a xg2v2-p box and the third party apps are so slow they are unusable. Can i get a xg1v4 instead? How do I know if these models are available for installation in my area?

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Non-X1 Service

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@XfinityShawn Thank you for replying. This is not be marked as an "excepted answer." The chats accomplish nothing. The people on the other end make all kinds of promises that are not kept. Their continual flattery and compliments are sickening. I kn

Jose_C

replied

19 hours ago

to the conversation:

Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

Question

Note that you may not be able to reach the bridge mode options unless you first follow the instructions in https://www.xfinity.com/support/articles/admin-tool-access. Please be aware that there are 2 kinds of responses in this Forum: Replies and Co

BruceW

commented

19 hours ago

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i want o activate bridge mode on the modem

I want to activate bridge mode on the gateway modem

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