Xfinity Community Forum

I appreciate you confirming! If you are looking for a Static IP, we do not currently offer Static IPs for our residential services. However, we do offer it for our business accounts. I apologize for the inconvenience.

XfinityJeniece

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13 hours ago

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Router

How do i reserve a specific wifi address?

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No wifi or internet

I haven't had internet for 12 hours

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Xfinity Stream Website

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Email bounce

MSN email denying comcast email. Spf fails.550.5.7.515 error. How to correct.

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Email

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ABC

This is completely unacceptable, just unbelievable, how can this not be resolved??!!! All the shows I watch are mostly on ABC, we all pay a lot of money for what?? Xifinity Comcast is a complete joke, so disgusted with them! We better get some sort of refund for this nightmare they’re putting us thr

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Channels and Programming

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Yes I’m using the router provided by xFinity

user_3ioo87

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13 hours ago

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Router

How do i reserve a specific wifi address?

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Reckless driver

How do I report a driver? Reckless driving and flipping off random drivers around him. Happened today at 4 pm in Scotts Valley, CA (Edited - Personal Information)

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Customer Service

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Good afternoon @foko. Are you still having issues sending/receiving email through Apple Mail?

XfinityRaf

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13 hours ago

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Comcast email and Apple Mail not playing nice

Comcast.net email address for decades. Added internet account to new MacBook Air running Sequoia and apple mail client. Working fine. Trip to Asia. Unable to send from comcast account, but still receiving. Then a few days later unable to send or receive. Webmail works fine. iOS (iPhone and iPad) wor

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Ok, so you recorded Nova, you could not watch it on your TV box, but you can watch it through the stream app on mobile, pc, or some other device. Is that correct?

XfinityJeffB

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13 hours ago

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

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how can i get my Xfinity email

user_h022j2

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14 hours ago

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comcast.net

why can i not access my comcast.net email

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I cannot connect my wireless hp 4500 to my xfiniry wifi now

Having an issue of my xfinity wifi name not showing up as a wifi connection after paying for service for 2 months, almost being kicked out if my housing because of their cameras and doorlocks

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Your Home Network

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the DVR function on the xfinity stream app. Last night I could not watch Nova on PBS, but now it plays fine on the streaming DVR. This works on multiple shows at different days and times.

user_mla62

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14 hours ago

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

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@dAuman1 Thanks for joining the Xfinity family. We are excited that you have chosen us as your service provider. Sure, I would be more than happy to review your bill. Please send us a direct chat message with your full name and complete service addre

XfinityCarolyn

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14 hours ago

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Billed for technical issue

I was experiencing poor WiFi speeds (125-250 mbps) standing next to the gateway. I have a 1 gbps plan. I was also experiencing drops, and extremely high ping rates (150+), even for WiFi. I tried restarting my gateway, devices (even though it was across multiple devices) and nothing resolved the issu

Question

user_zqdlgc. We can help with the activation now if you'd like. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign In" if necessary

XfinityDilary

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14 hours ago

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Installing New Cable Modem without a Smartphone

Hello Xfinity Forum - Is there any way to set up a new replacement (i.e. upgrade) cable modem on an existing home system without a smartphone? I received an email from Xfinity informing me that I should upgrade my cable modem from my current DOCSIS 3.0 unit to a DOCSIS 3.1 modem. I would like to be

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ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

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Channels and Programming

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Gotcha thanks for clarifying! In that case let's take a deeper look at the account from our end to see what we can find. As long as you're listed on the account as an authorized manager, we shouldn't have any issues 👍 Please send us a direct chat me

XfinitySeth

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14 hours ago

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Dads personal comcast email got deleted from secondary user list, he is the main account holder

This is a hard one to explain but my dad had a secondary user and he is also the primary user where me and my mom have our accounts. The account with his personal comcast email had our landline on there as the phone number but the landline hasn’t been active for years and the line got cut when we ha

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Hello XfinityAbel - Thank you for your response. It is great to know that I don't have to get a smartphone to activate the modem. Is there a more direct and timely method of making contact to accomplish the modem activation? The forum is nice

user_zqdlgc

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14 hours ago

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Installing New Cable Modem without a Smartphone

Hello Xfinity Forum - Is there any way to set up a new replacement (i.e. upgrade) cable modem on an existing home system without a smartphone? I received an email from Xfinity informing me that I should upgrade my cable modem from my current DOCSIS 3.0 unit to a DOCSIS 3.1 modem. I would like to be

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@XfinitySeth Hey Seth! Thanks for the reply, yes my comcast email is on the same account I’m just a secondary user

user_mlb6k0

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14 hours ago

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Dads personal comcast email got deleted from secondary user list, he is the main account holder

This is a hard one to explain but my dad had a secondary user and he is also the primary user where me and my mom have our accounts. The account with his personal comcast email had our landline on there as the phone number but the landline hasn’t been active for years and the line got cut when we ha

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Hello @user_o01gpl, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Please check out:Activate Peacock Premium from an Xfinity or NOW promotional offerManage your Peacock subs

XfinityChelseaB

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14 hours ago

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Peacock activation

I have been trying to activate my Peacock that is included with my plan for over a month now. I've talked to over a dozen people over the phone from Xfinity. I've talked to multiple people from Customer Support, multiple people from Billing, multiple people from IT, and no one can help me except run

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Thank you for posting on our community forums for assistance, joey5pdx. We would be happy to help with your Peacock concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this

XfinityDilary

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14 hours ago

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Keep getting the error "Your Xfinity account is already linked to another Peacock account." when I try to use my promotional rate

We just recently returned to Xfinity, but have been Peacock customers for years. I have always used the same email address from my previous accounts at Xfinity and my Peacock account. How can I get this resolved? I have seen solutions of submitting a direct message, but I am not seeing that option a

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Billed for technical issue

I was experiencing poor WiFi speeds (125-250 mbps) standing next to the gateway. I have a 1 gbps plan. I was also experiencing drops, and extremely high ping rates (150+), even for WiFi. I tried restarting my gateway, devices (even though it was across multiple devices) and nothing resolved the issu

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Billing

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