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Device states paused but isn’t
My phone will not connect to WiFi. I get a message device paused and the device isn’t paused and I will get a message no internet connection. There is internet connection because my TVs, laptops and IPad are all connected to the internet. It’s just the phone. I’ve read the discussion boards and have
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Your Home Network
No it has not. no one has replied in hours
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
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Please cease using collection agencies to pursue payment while this account remains under dispute. After I disputed the charge with Harris & Harris Ltd. (the first collection agency), you transferred the matter to Sequium Asset Solutions, LLC, wh
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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Promotion
I was told I was getting a gift card for opening 2 mobile access. It was between $200-$250. They said it will come in 2 weeks. Where is it??
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Customer Service
Thanks for the update, how is that going has your issue been resolved?
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
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Thank you for reaching out to our team. There are a couple of options available to request an adjustment for the time without service. You can request that from your Xfinity app or at the Xfinity.com/myaccount site.
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
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Try it just one more time please.
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
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Thanks for posting on our community forums, user_a5mbut. I'm sorry to hear about the TV box being stuck in a loop. This is not the experience we would like you to have. What troubleshooting steps have you tried so far? Did you try rebooting the box m
Stuck in Voice Guidance loop setting up cable box
Cannot get out of this loop during cable box setup
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2 GbpsXtremeEliteRank Oh no, I am sorry to hear the phone team was not able to get you the XB10. I would be more than happy to look more into this for you. If you could send our team a direct message with your full name, the name listed on the accoun
URGENT REQUEST 2GBPS X RANK ELITE MEMBER HERE
Good Evening, I am currently a X Class Member with the 2GBPS Plan and Xfinity Mobile unlimited. I have Nest Security Cameras and some of them are constantly disconnecting with my current XB7 modem, which cannot support or optimize the highest priced and strongest 2GBPS plan I am on. My Mom is stress
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
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Disconnected new service for no reason
I want to know how you can activate new service and send in the boxes and stuff and have it all activated for less than a month send them a bill for $80 some dollars and then turn around and shut their service off before the bill is even due and say they owe a $380 bill at some other address that th
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Customer Service
404 The page could not be found or you don't have permission to view it. The resource that you are attempting to access does not exist or you don't have the necessary permissions to view it. Make sure the address is correct and that the page ha
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
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They sent me the XB8 instead of the XB10 and told me on the phone that they were shipping me the XB10. I received the XB8 even though I am on the most expensive best internet plan Xfinity has to offer. They sent me this used dirty XB8 to my home with
URGENT REQUEST 2GBPS X RANK ELITE MEMBER HERE
Good Evening, I am currently a X Class Member with the 2GBPS Plan and Xfinity Mobile unlimited. I have Nest Security Cameras and some of them are constantly disconnecting with my current XB7 modem, which cannot support or optimize the highest priced and strongest 2GBPS plan I am on. My Mom is stress
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Official Solution
It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer!
XfinityMichaelC
commented
14 hours ago
to the conversation:
0
0
IT'S OFFICIAL: YOU DO NOT NEED TO UPGRADE TO Yahoo!
https://forums.xfinity.com/conversations/email/anyone-who-has-already-gotten-the-invitation-to-upgrade/696aa25b18df68652903e33d For anyone saying otherwise, stop spreading misinformation and suckering people into something they don't want to do.
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