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Moto g power with Android 11
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
Question
user_7607g9, hello there. That response was for @user_re7yx0. How can we be of assist for you?
Billing issue/customer service
When adding mobile service the service rep told us the easiest way to do this was to cancel old account and start new account. The old account was never canceled and we have had almost $600 removed from our bank. When dealing with customer service, one gentleman was helpful but never followed up. Se
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xfinity support
I am cancelling my service, I am done with xfinity it does not work, I am done. I need my service cancelled asap.
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Your Home Network
... How will I be able to recognize the real notification to accept the yahoo terms of service? The real thing will look something like the page at https://xfinityconnect.email.comcast.net/emailMigration.
Scams
I keep getting emails saying my email service is going to be interrupted unless you click the link below to accept the new terms. The sender address is a gobble-d-gook account. The link asks you to enter your username and password. How will I be able to recognize the real notification to accept the
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Wifi 7 gateway
I recently signed up for your Internet service. When I signed up I was told my service included a wifi 7 gateway. I did not receive a wifi 7 gateway. I received a wifi 6 gateway. I texted the Xfinity representative who sold me the plan and they instructed me to use a digital assistant. That assistan
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Your Home Network
Refund
I recently cancelled service on May 16. Will I be getting a refund.
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Sign-In and Account Management
Hello user_8304b1 thanks so much for taking the time to reach out to us here on our Xfinity Forums with these questions on Peacock Premium! As a Diamond-level Xfinity Membership customer (Thank you so much for 10+ years of tenure!😀) you are eligible
Peacock activation for diamond member
Hello, I have tried to activate my free subscription to Peacock because I am a Diamond customer. When I log in and look at redeemed benefits under membership benefits it shows that I have redeemed peacock and need to go to the stream store to activate. I click the link to the stream store and then i
Question
Hello @user_ydyszl thank you for reaching out on our community forum. I would love to assist you with this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat i
Exposed Line Needs Buried ASAP!
My neighbor is not an xfinity customer but has an xfinity line exposed on their property and over the sidewalk. It needs buried asap
Question
Hey, @dbax! Thanks for connecting with us here. We do have internet only plans we'd be happy to share with you. In order to do so, I have to access your account securely. Please send us a Direct Message with your full name and address. We look forwar
Cancel Services
i am thinking about canceling my services. What I have is just too expensive. Do you have internet only plans?
Question
Hello @markbc01 thank you for reaching out on our community forum! I would like to dive deeper in to this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat ic
CCTV4 (Channel 3135)' aspect ratio distorted & hardcoded directly into the stream on cable & Xfinity Stream Portal TV
I need to open an engineering ticket for a network-level broadcast signal issue. The aspect ratio for CCTV4 (Channel 3135) is horizontally compressed and squeezed. This issue started approximately one week ago. I have already conclusively ruled out all local hardware, television settings, and in-hom
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Can’t get service
New service set up Saturday. Lasted 2 hours. Called in, 1st appointment to fix outside lines (that they just installed improperly) 6 days later. Explained I run a small business so moved up to 4 days later. Called Appointment department Monday morning and said a tech would be out to fix that day bet
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Your Home Network
@user_nme5um thanks for reaching out on our Xfinity Forums page. I'd like to do everything I can to help. Is there something being shipped that you no longer need?
Billing issue/customer service
When adding mobile service the service rep told us the easiest way to do this was to cancel old account and start new account. The old account was never canceled and we have had almost $600 removed from our bank. When dealing with customer service, one gentleman was helpful but never followed up. Se
Question
I sent a DM to Xfinity Support. Thanks.
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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RCS group messages not coming through on iPhone
Messages are not coming through in group chats with android users. There seems to be an issue with RCS messages on our iPhone as the settings show "waiting for activation". We've tried a turning on/off RCS and iMessages and restarting the phone multiple times. Nothing has fixed this yet.
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Devices
Exposed Line Needs Buried ASAP!
My neighbor is not an xfinity customer but has an xfinity line exposed on their property and over the sidewalk. It needs buried asap
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Customer Service
user_19174z, hello there and thanks for reaching out. I understand your concerns with needing your purchase records. With you visiting the store, that should have for sure resolved your request. Since there weren't a provided solution, were you able
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Itemized device payoff receipt
I need receipts for 2 device payoffs how would I go about getting an itemized receipt or bill with the remaining balance. I’ve called customer service and been into store with no help. This amount is need for my records and reimbursement. A zero balance or paid in full is not sufficient.
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