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@BruceW yep. Crazy they didn't know this before they did it and hopefully they just they start know as well.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Request for Billing Review and Collection Recall – Xfinity Mobile Account
Hello, I am writing regarding an Xfinity Mobile account that has recently been referred to collections. When we signed up for Xfinity 1 Gig Internet service, the sales representative informed us that we would receive a mobile line at no additional cost as part of the promotion. We were specifically
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Billing
That is extremely unfortunate @5696mimi. Were you able to reconnect and have your Hulu back up and running?
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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user_e1c958, No worries! You may use this link to direct message us for the first time: https://forums.xfinity.com/direct-messaging.
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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Your Upgrades Caused X1 to Stop Working
Got a text from you guys recently stating that you were upgrading neighborhood mods and to expect service interruptions. Shortly after that, I turned my tv off one night and when I turned it on the next morning, it was stuck on the welcome screen no matter what I tried. Returned that box to the Xfin
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X1
@XfinitySeth the same thing happened to a friend of mine, but it's still on his Xfinity bill. He's disabled and doesn't talk clearly, so he can't really call.
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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Hey there, @user_mis4uk, thanks for reaching out through Xfinity Forums regarding your Peacock activation. Have you already tried these steps for activation? https://www.xfinity.com/support/articles/peacock-premium-offers
peacock activation
"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."
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I don't see any of what you are talking about "Direct Message" icon, "New Message", etc.
Signing in continually brings me back to sign in page
It did it like 12 times yesterday and I gave up. This is logging in from the main xfinity page. Also, I /never/ get the text SMS messages for the 2 factor. Email code does come through but takes like 3 minutes. I input the code and I'm back to signing in. Doesn't matter if I select "stay logged in o
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@user_lbvgfw I'm sorry if that was a previous experience. Do not worry we can help here by checking your account directly. Sometimes, this can happen is a payment was recently returned and that can happen for many reasons other than available funds l
I am getting the message "You'll need to make a payment in person" when trying to pay online
I would like some help since the online chat did not help with this. They said someone would look into my account but that was more than 3 weeks ago.
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Downed Comcast wire in back yard
Tried to phone the information, unsuccessfully. Your your communication wire (NOT power) in my back yard has become (mechanically) disconnected at one end so that is in the bushes. The bushes are periodically trimmed. You need to send someone out to fix this before it fails electrically and we loose
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Customer Service
It seems odd that it's specific to 'Xfinity' codes @user_xjwpqx, typically such issues affecting one individual are isolated to device related or 'number' related application issues such as Filtered Messages: If one source is considered an unknown se
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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Success!! The replacement xg1v4 works great. Installed in less than 15 min. whereas I spent 3+ hours trying to get the 1st one going....ultimately failed. For those who are having problems with install screens freezing and severely slow remote actio
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
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Hey there, @user_619maf, thanks for reaching out through Xfinity Forums regarding your account. This is definitely not the customer experience we want you to have, and I would be happy to take a look at your billing details. Can you please send us a
Unable to purchase NOW100
Cannot purchase NOW. Told service exists already. Does not. Said if I terminated account could then get service. Did on 27th. Still active. Told system awaiting update. How long does update take? In meantime multiple employees happy to upsell to more expensive service.
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@XfinityCliff nothing from my phone is, or could be blocking messages from Xfinity. I get short code messages and notification from everyone else. It seems to be very specific to Xianity codes and has been the same on a few different phones. I was f
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
Question
Hey there, @user_p4hc9, thanks for reaching out through Xfinity Forums regarding your Peacock subscription. Have you already linked your username and unlinked the previous address? Here is a link with the details: https://www.xfinity.com/support/arti
Any solutions for: Your Xfinity account is already linked to another Peacock account
I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account?? I get
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Has a fix for this issue been found yet? I've been looping through different Xfinity's screens without any way to activate my supposedly already redeemed Peacock offer.
user_mis4uk
commented
10 hours ago
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peacock activation
"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."
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