Xfinity Community Forum

Using Xfinity stream

Why am I unable to access Xfinity stream via WiFi or cellular?

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Xfinity Stream App

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I have a pending peacock premium to activate, however my peacock account is already linked to my current xfinity plan and the UI does not allow me to proceed. I tried follow the steps to remove my peacock but does not work. I already reached out to xfinity support and peacock support before but stil

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Customer Service

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Can't view/accept trade-in offer

Hi, I got an email saying that my trade-in offer had been adjusted, and I needed to sign in and either accept or decline it. The link takes me to my Devices page, but there's nowhere to view the offer. I found the support article about tracking a trade-in (/support/articles/track-trade-in) but again

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Customer Service

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Thank you for reaching out here. I will be happy to take a look at any channels changes in the area from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. Click the

XfinityJohnG

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14 hours ago

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NHK suddenly removed without notice on March 31 2026

Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials

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Thanks for meeting us here in our community, @user_ui8fmk. You're welcome to make your payment in the Xfinity app, www.xfinity.com, or by calling our teammates in Customer Service at 1-800-266-2278.

XfinityLinda

commented

14 hours ago

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Billing

Wanting to pay past due balance for this account

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Direct message with full name listed on the account and the service address sent to "Xfinity Support" as instructed at the post mentioned above.

algol

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14 hours ago

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CM3000 not receiving full speed after upgrading to 2gb tier

Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s

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Billing

Wanting to pay past due balance for this account

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Billing

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I left Xfinity for another service

user_52esu0

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14 hours ago

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xfinity has linked our account information to an old, inactive address and not our current service address

I've been through phone customer service and in-person (store) customer service. I have (i think) an accurate account number, and accurate (i think) xfinity ID, and email and phone and when i try to see bills paid and past charges i am directed to an old account, with a different number. I tried to

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The forum keeps failing to load images so here are tables: Downstream Channel Bonding Value Channel ID 44 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 3

user_gyu753

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14 hours ago

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20% Packet Loss

A few weeks ago, the WiFi card on my XB8 failed so I exchanged it for a new one at my local Xfinity store. Now, when I am gaming on my PS5, I am getting consistent packet loss/late packets, especially if one or more devices are streaming. This was never a problem with my old gateway. Using a packet

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@XfinityJon A message has been sent to support. I have talked to them on the phone 5 different times and promised they were sending them out. We will see.

user_0oje8v

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14 hours ago

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Xfinity visa cards never received.

I transferred two phone lines from Verizon to Xfinity and was promised a $200 Visa card per line. I never received them. I’ve called five separate times, and each time I’m told they’ll be sent out, but nothing ever shows up. Has anyone else dealt with this or found a way to actually get it resolved?

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@jcarvin Multiview is a really amazing feature for our X1 boxes, when game days are busy being able to view more than one is so helpful when cheering for our favorite teams. Thanks for reaching out here. If you have a compatible X1 box and can see th

XfinityKam

commented

14 hours ago

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Multiview not working

I used multiview last weekend, but this problem happened a few days ago too. Right now, the 76ers, Phillies and NCAA basketball are all playing, but I get the message "no multiview events scheduled today".

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@XfinityJon It was August of 2025.

user_0oje8v

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14 hours ago

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Xfinity visa cards never received.

I transferred two phone lines from Verizon to Xfinity and was promised a $200 Visa card per line. I never received them. I’ve called five separate times, and each time I’m told they’ll be sent out, but nothing ever shows up. Has anyone else dealt with this or found a way to actually get it resolved?

Question

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n

XfinityJon

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14 hours ago

to the conversation:

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Xfinity visa cards never received.

I transferred two phone lines from Verizon to Xfinity and was promised a $200 Visa card per line. I never received them. I’ve called five separate times, and each time I’m told they’ll be sent out, but nothing ever shows up. Has anyone else dealt with this or found a way to actually get it resolved?

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Good afternoon user_0oje8v. When did you sign up for Xfinity Mobile? There is a 90-day qualifying period, and then the cards are sent out within 4-6 weeks,

XfinityJon

commented

15 hours ago

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Xfinity visa cards never received.

I transferred two phone lines from Verizon to Xfinity and was promised a $200 Visa card per line. I never received them. I’ve called five separate times, and each time I’m told they’ll be sent out, but nothing ever shows up. Has anyone else dealt with this or found a way to actually get it resolved?

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None of the channels selected work. When selecting a channel the system reverts to the AMC channel.

user_vsmbxl

commented

15 hours ago

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01564 zipcode area has problems

For the past 2 hours I get a message on the screen that there is a problem but no resolution.

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None for the channels work. Any channel selected reverts to AMC channel.

user_vsmbxl

commented

15 hours ago

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01564 zipcode area has problems

For the past 2 hours I get a message on the screen that there is a problem but no resolution.

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Was able to make manually add as an imap server with incoming server: imap.comcast.net SSL on Port 993 All of my folders and subfolders are on the server.

smvatter

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15 hours ago

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Can no longer send emails

I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app

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01564 zipcode area has problems

For the past 2 hours I get a message on the screen that there is a problem but no resolution.

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Channels and Programming

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Complaint

Mobile department has been ZERO help 2 weeks, 5+ hours on the phone. And then they just close tickets with no explanation other than " sorry couldn't approve this request,ticket closed" just trying to get a phone upgrade.

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Devices

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Hey there, user_k1x6uo! Thanks for posting on our XFINITY Community forum. We understand where your feedback is coming from regarding your favorite channel. If you would like to revise the plan, our team is always happy to help. Let us know if you ne

XfinityNatalie

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15 hours ago

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ABC discontinued

I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if

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