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Hey there, @appario, thanks for reaching out through Xfinity Forums regarding your internet connection. I can understand wanting this escalated, especially since you’ve already had a technician replace components and captured a T4 timeout at th

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Intermittent DOCSIS T4 timeouts causing confirmed internet outages

I've been experiencing sporadic internet disconnections for several months. The outages typically last a few seconds to under a minute. My equipment: Motorola MB8600 DOCSIS 3.1 modem UniFi Cloud Gateway Ultra, directly connected to the modem CommScope SV-2G two-way splitter, recently replaced by an

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It does look like Xfinity has a rental modem with voice, but it wouldn't take many months until you've paid as much as new modem would cost.

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Replacement for end-of-life voice modem

Xfinity is saying my current modem with voice won't get more security updates. So far I'm not finding any recent replacements, the Netgear CM2050V and Motorola MT8733 are the only ones I find with Voice on Xfinity's compatibility website, and from reading about either, the netgear is not sold anymor

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I know those features prior to the update are important RKF, and appreciate you stopping by to share your feedback! Rest assured, our teams are working on resolutions to the feedback to be addressed in future updates, so please look forward to it.

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Recently upgraded Xfinity Stream App on TV lost functionality

I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie

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Have you tried any of the suggestions mentioned by @XfinityJulie?

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Xfinity gateway not connecting to PS5

I have restarted my modem twice and tried to connect to it on my ps5 countless times and keep getting an error about not being able to obtain an IP address. In the xfinity app it says my console is connected despite there being no connection. I am maybe 20 ft from the router.

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There is not even a single device at 10.0.0.43 though, just don’t know why

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Port forwarding mess

I have been trying to use port forwarding to remotely access my PC. It has been working but not reliably. Recently I have an issue that my PC is connected at 10.0.0.44, but the forwarding is just constantly directing to 10.0.0.43, no matter how many times I try to remove and re-add the forwarding. J

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Port forwarding mess

I have been trying to use port forwarding to remotely access my PC. It has been working but not reliably. Recently I have an issue that my PC is connected at 10.0.0.44, but the forwarding is just constantly directing to 10.0.0.43, no matter how many times I try to remove and re-add the forwarding. J

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im having the same issue.

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Xfinity is asking for equipment I never had.

Xfinity is asking for equipment I never had. I cancelled and they are now saying that I have a TV streaming box that I need to return to them. I never had this equipment. I only had internet access since we signed up in 2021. Don't have a TV. Just watched movies/youtube on tablet or phone. Since I c

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Complaints about new streaming app

Recordings from DVR not accessible via new app. Only on actual TV/DVR which is not helpful when away from home In the main list of recordings, some titles are for tv series followed by episode under them, but some titles are names of the episode. No indication as to what series it is from. Unable to

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@user_7iioz4 thanks for taking the time to post and share your feedback regarding the recent Xfinity Stream app update, her on our Xfinity Community Forums page. I can submit the feedback provided to the proper channels. In the meantime here is some

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Streaming app changes

Whoever suggested and approved these changes needs to go back and rethink them. I just got the update yesterday and am so disappointed. Here’s what I’ve noticed. 30s fast forward gone from recordings App still crashes Resume not available Can’t swipe to delete recording Icons in place of show don’t

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Hello @user_bc9889, and thank you for reaching out here on our Xfinity Community forums. We appreciate you following up and letting us know you've already replaced your ARRIS SBG10 with the newer G34. We understand how frustrating it must be to inves

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Internet Download and Upload Speeds Not Close to Plan

Hello, My issue is that my internet download and upload speeds are nowhere near what my plan states. Below is a screenshot of my current internet plan. I've reset my router many times (I have an ARRIS SBG10 router) and have run internet speed tests; they average around 150 Mbps - 170 Mbps download a

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YES - bring back the old app. The new one is not functional, especially without Favorites. Looking for other options!

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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Good day Sickofit1124, and thanks for being an active member of our community with your post! We know how important those features you mentioned are within the Xfinity Stream app, and sorry if you're running into any issues after a recent update. Wit

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Not a good move Xfinity!

Why in the world would you make an app harder to use. I really only use the app in my bedroom to watch my DVR'd shows. I actually had to call in last night to try and figure out how in the world to use it. While I waited, I actually got to the show I wanted to watch. They took something that was so

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Please revert Xfinity Stream app to previous version; the new version is unusable!

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Xfinity Stream iPhone app update SUCKS

I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide which is what I primarily used the app for. I also can’t search by channel name or number anymore. Please fire everyone involved in this update and let me have the previous version back. I

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Hello user_2ffi4z, thank you for your post. I understand it can be confusing and frustrating when directions don't seem as clear as they should. We are here to help, and happy to do so.  Please send us a direct message with your full name and co

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[Action needed] Move your Xfinity service to your supported modem

I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your

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We have a similar issue. The Xfinity Stream app is missing.  Can I get it back on my TV?

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Xfinity Stream on Xumo

I just turned the Xumo box on and everything has changed. The Xfinity Stream app no longer appears. There is a guid with Xfinity but I miss the option to see what channel I last watched and click on it. Now I have to go through the whole mini guid to get to the channel I want. Another thing is that

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user_8ppyev With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV exper

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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@user_wz6bf9 Thanks for adding a post. There was an update to the app yesterday. Download it now and see if you can search for your content as you did before.

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Channel find search is misding

I cannot find a way to search for networks or specific channels in the new app. I used to go into live TV and use the “find” and type in CBS, Hallmark, or similar, and it would pop up with those channels. It appears that this functionality has been removed if anyone has found it please post and let

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Hello @user_o193ob! Thanks for calling this out. You’re right: with the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and

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Bring back Favorite Channels in App

The new Xfinity App doesn’t have the option to see your favorite channels anymore! Please bring this feature back! I really don’t want to see all 100+ channels when in reality I watch about 20, thus had my guide to see what I wanted. Why remove this feature?

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Still no home service

Hello I am reaching out because I haven't been successful with getting support from Xfinity about porting a home line for my mother's pacemaker. I've been attempting to get assistance for 2 months. I've been unsuccessful with this. I've had a technician come out and unplug my mother's pacemaker mach

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