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Me cobraron 5 beses por 3 líneas. Tengo mi estado de cuenta en el cual refleja que me cobró now Mobile 125$ de las 3 líneas Pero no me ayudan en now Mobile nesesito mi renbolso
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Customer Service
Complete incompetence
In 3 days, I've spent 6 hours on the phone and on chat trying to get someone with any level of competence to help me with my plan only to end up with missing channels and absolute refusal to allow me to speak to a real manager. I'm absolutely disgusted and am highly considering other options despite
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Customer Service
The AI is 100% telling people that it's not AI. I asked the "agent" on the phone with me that they sounded like AI and the machine flat out lied and said, "no hahaha I am a human".. Then proceeds to have the most robotic sounding response ever. If yo
AI Customer Service hung up on me
This should not be allowed. I was speaking to an AI Customer Service agent on the phone and when I asked them if they were a human, they said “yes” and tried to convince me they were human. After I asked for a manager, they hung up on me after 15 minutes. This seems really improper and a little eeri
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Multiple Support Promises Failed, Billing Still Wrong and Gateway Never Shipped
I need help from an Xfinity support agent with an unresolved billing/order issue. A confirmed January plan change was never applied, my gateway was never sent, and an April support reference promised a fix within 7 days, but nothing happened. I’ve contacted chat and phone support multiple times with
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Customer Service
I explained the issues with a billing representative, who understood the question and said she had no control over the taxes and fees charged (or changed), she said only someone at "headquarters" could discuss why my taxes and fees changed so much, s
Taxes, fees and other charges
The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific
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Good afternoon user_62ap1w. I would be more than happy to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located a
Low Speed to My gateway
I am paying for 600Mbps and get 361Mbps I have rebooted my Gateway and rebooted the power and anywhere I test this WIFI or Ethernet port I am getting 1/2 what I have been paying for on my Bill. So how do I get it fixed or get a refund on my monthly Bill? How can I get a trouble ticket open to get th
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I need HELP
I have been trying to activate my netflix account thru Xfinity and has been a nightmare . I am a new customer and when I login and go to xfinity/managemysubscriptions it tells me I have none (when I am a paid subscriber and I watch apple TV and stream app. I dont remember how, but i was able to chat
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Customer Service
I've been a Comcast customer for 30 years. As prices have steadily increased I've remained a customer because I could get all the channels I want with only one provider. Now you've dropped one of the channels that I value the most. If this isn't reso
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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EDIT: To make matters worse, after finally completing this process, I attempted to log into my Xfinity account to submit this feedback. Because I have both an old account and another where I am a manager, I had to go through the password recovery pro
Extremely Frustrating Customer Experience – Account Transfer and Cancellation
I’m writing to express my frustration with a recent customer service experience that was both time-consuming and unnecessarily complicated. I contacted support to complete what should have been a straightforward request: cancel one account and transfer my remaining mobile lines to an already establi
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Extremely Frustrating Customer Experience – Account Transfer and Cancellation
I’m writing to express my frustration with a recent customer service experience that was both time-consuming and unnecessarily complicated. I contacted support to complete what should have been a straightforward request: cancel one account and transfer my remaining mobile lines to an already establi
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Customer Service
I cannot find the chat icon please help
Xfinity has taken advantage of me for over a year and a half
I was Xfinity customer for over a year and a half paying for a piece of equipment that I was not supposed to be paying for. While trying to get this resolved over the past year and a half I've been made more promises that it's going to be rectified that is is rectified and nothing has been rectified
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The problem of not being able to send outgoing email and receive incoming email on my iPhone has been ongoing with Comcast ever since we changed to Comcast for phone service this year. I have tried every fix here myself, including spending well over
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
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I sent my information
I need help
I made a installment plan plus I paid 50 dollars to restore service. The service restored for 1 day and now its disconnected again and telling me to pay another 50 dollars
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dndell Thank you for reaching out so we can make sure the ticket to resolve your service issue is completed and you can continue to enjoy your Xfinity internet. Please send a direct message to Xfinity Support by clicking the chat icon in the upper ri
Internet Service Appointments
Poor/halting internet. Did all the chatbot tech checks. They found an issue and said needed to schedule an appointment (I had rebooted router/modem a few times)! Xfinity app says online! Took 4 days for an appointment, and when the tech arrived, he didn’t even want to come in..said the issue was on
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I have not received my refund yet
I was supposed to receive a refund of $43.03 for an account I closed over a month ago. I received a letter stating that I would receive it within 30 days after I returned my equipment, which I did on April 7, 2026. I want to know when I am going to receive it. You keep sending me offers wanting me t
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Billing
Cancel service
I want my service canceled on May 15, 2026 at [Edited: "Personal Information"]
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Customer Service
Thanks for stopping by the community forums, user_Ivantg! I'm sorry to hear that you've reached out multiple times and haven't been able to get your billing concerns straightened out. Our team would be more than happy to see how we can help! Please s
XfinitySean
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Multiple Support Promises Failed, Billing Still Wrong and Gateway Never Shipped
I need help from an Xfinity support agent with an unresolved billing/order issue. A confirmed January plan change was never applied, my gateway was never sent, and an April support reference promised a fix within 7 days, but nothing happened. I’ve contacted chat and phone support multiple times with
Question