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Non existent support of any kind
My service has been degraded since 7/2/26. When will it be fixed? I expect to not be charged while you are not providing me with the service I am paying for. Trying to get information from your chat bot is nothing less than insulting. If you cannot tell me when you expect service to be fully restore
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Your Home Network
lol same pre-written response that’s always given by Xfinity. Again, your app doesn’t provide any updates and has been useless. Still absolutely no information or answers. Your customer service is awful. I cannot wait to cancel my service and never d
Xfinity Outage
When will services be restored in Monroe MI? You’ve provided no updates and no restoration times. Power has been back on for two days and still internet and cable through Xfinity is down.
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How should I proceed on this issue? Since I can't get anyone to help me that is with Comcast. I'm thinking the only thing left to do is to get it fixed and take Comcast to small claims court an send complaint letters to the state and better bu
Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do
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TRULY MAD AT COMCAST [Edited]
For a person that works from home - your customer service is about as dismal as it gets. Calling in and getting an automation. The automated attendant stating you are aware of an outage and working to fix it asap… And then giving no option to speak to a customer service representative…. and then dis
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Customer Service
I completely understand your frustration, @user_xi3r49 . Waiting five days for a technician appointment after an outage is a long time, especially when you're relying on those services every day. After 30 years as a Comcast customer, I can certainly
No WiFi for 24 hours, soonest tech will take 3 more days
3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t
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Tech app. Thursday at 8 am last I was told. Don’t have a choice..5 days from time of outage. Not acceptable coming from a company like Comcast. Another ISP just recently ran fiber to our property. May be time to try it out after 30
No WiFi for 24 hours, soonest tech will take 3 more days
3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t
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Concern moved here to the E-mail help section.
Help with an email account
My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?
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Hello user_ys0jbo ! We would love to help get your wife's Comcast email reconnected on her device right away. When an email account suddenly stops syncing on an external application (like Apple Mail or Outlook), it's usually caused by a security set
Help with an email account
My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?
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@user_bixln1 We understand it can be very frustrating waiting for an interruption to be cleared and service to be restored. Please check out these resources to stay better informed and up-to-date. https://www.xfinity.com/support/articles/chec
When will internet service be restored?
Can’t get a human on the phone. Am I surprised? No! I understand we cannot control the weather or outages from weather. What we can control is having humans answer the phone and customers questions. I’m so over this ridiculous robot loop. I need to speak to a person.
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Congratulations on graduating user_d7ctx4! I totally understand needing to change ownership at this time. I will be happy to assist you further. I will need some additional information to proceed. Please send us a direct chat message with your
Can Existing Service be transferred to my roommate
I have Graduated, but my roommate has not. So, I will be moving soon, and she will remain at our existing address where I am the Xfinity account holder. She would like to retain our current Xfinity service/equipment. Is it possible to change her to the Account Holder for our existing service, and re
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We appreciate you sharing your experience @user_4wsf90. While power may be on for you, it may not be available in other areas where our network may need power. As you do have notification within the Xfinity App, our teams are aware that services are
Xfinity Outage
When will services be restored in Monroe MI? You’ve provided no updates and no restoration times. Power has been back on for two days and still internet and cable through Xfinity is down.
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II'm currently having the same problem with recent damage to my in ground sprinkler system by Comcast contractors attempting to bury cables in my front yard . It is next to impossible to get any help from Comcast . I have spent hours on this w
Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can Existing Service be transferred to my roommate
I have Graduated, but my roommate has not. So, I will be moving soon, and she will remain at our existing address where I am the Xfinity account holder. She would like to retain our current Xfinity service/equipment. Is it possible to change her to the Account Holder for our existing service, and re
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Help with an email account
My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?
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How go call Comcast service?
The cable to our house is drooping into the low trees after a storm took out a nearby pole and all wires. How do I get in touch to make them aware of it and come out?
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Customer Service
My email is [Edited: "Personal Information"] I’m not able to receive my emails
user_sgaeh2
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13 hours ago
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My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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