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Thank you for reaching back out to us @user_wp55fp! We sent a message earlier this week after sending a time-sensitive authentication code to the phone number linked to your Xfinity ID. Is that message not appearing in the direct message thread on yo
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
Question
@user_vyy014 Thanks for reaching out to us about unburied cable lines. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To send a "Direct Message" to Xfinity Support: Go to xfinityforu
Bury Line
Been waiting over 2 months for a line to be buried. Called a tech out 4 times now because phone calls lead to no information and no help. Repeatedly told 3-5 day, 2 weeks too wait. Paid 3 months of service now without internet.
Question
Again, the World Cup is the biggest sporting event in theft world. It is produced in Atmos and distributed in Atmos on many platforms and apps, including by Xfinity on X1. Disappointing that Stream only does stereo, especially since we k
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
Question
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Customer Service
Bury Line
Been waiting over 2 months for a line to be buried. Called a tech out 4 times now because phone calls lead to no information and no help. Repeatedly told 3-5 day, 2 weeks too wait. Paid 3 months of service now without internet.
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Customer Service
I did provide my name and email address as directed above. Haven’t received a response to date.
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
Question
Xr15 remote
I’m trying to reset my remote but every time the number pops up on my screen, nothing happens when pressing in the code.
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X1
BIslanderThe Xfinity Stream apps does support for 5.1 surround sound can vary based on the device platform and the content being streamed. Generally speaking, sound will be provided in standard stereo for most programming. This is not determined by u
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
Question
@mlapapa Thanks for adding a post and letting us know. We can help, what happens when someone tries to call the line, is this for a business or mobile?
telephones are dead on [Edited]
telephones are dead. No service [Edited: "Personal Information"] [Title Edited: "Personal Information"]
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@user_3crq5v thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with your billing concern. Whenever a service change is made, the change is reflected on the next statement that prints. Has
Billing concern
H I'm watching I spoke to a customer service rep. They told me that my bill would go back to 116 after I spoke to them but they still have not changed it. Can you please tell me what is happening with the last ticket I submitted per my conversation with the Xfinity agent over the phone last week.
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Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
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Customer Service
Billing concern
H I'm watching I spoke to a customer service rep. They told me that my bill would go back to 116 after I spoke to them but they still have not changed it. Can you please tell me what is happening with the last ticket I submitted per my conversation with the Xfinity agent over the phone last week.
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Customer Service
Sorry about that! We had a problem with our site.
I continue to get this message when I try to add a streaming service to my already established Internet service. Very frustrating, spoke with 4 separate chat representatives and nothing has happened other than my bundle being cancelled.
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Customer Service
I have a 5.1.4 layout using a Denon X3800H AVR. I get Atmos from my XG1v4 DVR, LG OLED G2, Fire Cube 3rd Gen, and two 4K disc players. The AVR reports getting 2.0 audio from the Stream apps on the LG and Fire Cube. I received Atmos from
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
Question
We appreciate you for reaching out to us on our community forums @user_q63cax! I completely understand why this is concerning, especially if you’ve tried to report it multiple times and felt like you weren’t being taken seriously Since
Can't Find My Account [Edited]
This has been my email account for at least 20 years . I cannot imagine that this company cannot find my account .In addition l put in my password and it gets rejected so in create a new one and I’m able to get into my email account after being able to get my emails and get it several additional att
Question
I also have the same error: Your Xfinity account is already linked to another Peacock account.
Your Xfinity account is already linked to another Peacock account.
Your Xfinity account is already linked to another Peacock account. I recently got a new service. Peacock access was included as part of my internet subscription. However, when I try to activate Peacock I receive the error " Your Xfinity account is already linked to another Peacock account. Here’s Ho
Question
BIslander - completely understand how important it is to get the best streaming experience possible—especially when it comes to audio quality like Dolby Atmos. I’m happy to help you take a closer look! To start, could you let
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
Question
Yes. I am asking why no Atmos on the biggest sporting event in the world. Xfinity has Atmos on X1, but not on Stream.
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
Question
Hey there user_qf8aat! I know there are a lot of places out there getting hit with some crazy weather, so I appreciate you finding the time to stop by to report this downed line! Despite any area-wide interruption taking place, we still want to be ma
XfinitySeth
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the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
Question