Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (430.5K)
Tech support- CANCEL MY WIFI
It seems impossible to cancel WiFi service with Xfinity / Comcast! I have had service for years and transferred to a new location. now I must cancel due to a move and no one is helpful in customer service. Can you please help?
Question
•
Customer Service
Hey there, @user_qmzwpk! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Stream App on your TV. I do appreciate you sharing the details regarding the t
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
Question
I'm having the same issue, and support is NO HELP!
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
Question
@XfinityJustinC When I am replying to THEIR email, how would that be considered spam? And it is one person or 2 people on the email, so it isn't a "large block". They are not using Xfinity so why would Xfinity be the one blocking the email for them
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
Question
jaamorri Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppor
Canceling Internet Service
Hi, how do I go about canceling my Xfinity internet service? I'm not seeing an option online.
Question
This is happening to me as well. It says I'm on a 1.2GB plan with speeds up to 2000mbps. When I go to switch plans, it shows the 2GB available for me to select and "upgrade" to.
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
Question
Yeah, watching pattern of fox news channel not streaming when positive news of Trump or his administration is happening. What gives?
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
Question
Well [Edited: Profanity]. I think I just fell for this. Bit I was talking to Xfinity?? I called them because I was having issues logging in and was so fed up I was ready to cancel so they transferred me to their retention department and
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
Question
Hello, @user_mike1405 thank you for reaching out over Xfinity Forums. We're always looking for ways to improve as a company and getting valuable feedback is crucial for us to know where we can get more training and corrections. If you ever need
Customer service nightmare
extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage
Question
Accepted Solution
Closed
Seattle DOCSIS 4/X-Class
Hello-can I find out when X-Class will be available at my address? Thanks
Question
•
Customer Service
f-ed_by_x, Thanks for reaching out to Xfinity Support. I would be happy to go over your options for new promotions. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so
Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
Question
Hello, I am trying to cancel my home internet plan. Please let me know how to do this online.
Canceling Internet Service
Hi, how do I go about canceling my Xfinity internet service? I'm not seeing an option online.
Question
In my area the 5 year, 1GB plan is $100/month for existing customers and $50/month for new customers. Xfinity really likes [Edited: "Inflammatory"]
Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
Question
@user_s4ls0m Thank you for making us aware of your experience with these Apple watches. I would be more than happy to review your account to see what we can do with this unexpected charge. Please send a direct message by clicking the chat icon in t
"free Apple" Watches scam
I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo
Question
user_arw0ys Thank you for the additional information, and clarification! We can take a closer look at the status of your installation appointment. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In"
Customer service nightmare
extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage
Question
Asked to return equipment I never had
I recently closed my account and am being asked to return equipment that I never received. I use my own router and modem. The web portal claims I have a streaming FLEX box, but I never received one of those and have never used (or, to my knowledge, paid for) cable, television, or any form of streami
Question
•
Customer Service
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type
Pixelation/Tiling of TV picture following “network enhancements”
Two days ago Comcast/Xfinity notified myself and my neighbors they were completing "network enhancements" in our atea and so our Xfinity services would be interrupted for most of the working day. After service was restored (and I got the all clear notification from Xfinity), I noticed all TV picture
Question
user_x33wp7 Thank you for reaching out! Yes, the Xfinity Pro WiFi Extender can function without the battery backup. It operates as a regular WiFi extender, eliminating dead spots in your home. However, without the battery backup, it will not have cel
XfinityMartyR
commented
17 hours ago
to the conversation:
0
0
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
Question