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Thanks for reaching out. @user_6nfigp That sounds really frustrating. When you're experiencing playback issues while watching games on NHL Center Ice, are you seeing any error codes or error messages?
NHL Center Ice Issues
NHL Center Ice games lose connection several times per hour. This issue happened 3 years ago also, are we going to get credit for this? Cannot even watch a game without missing half of it.
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APPD $10 discount never came
After talking to 2 separate Xfinity Reps by phone and being told that my $10 APPD discount was applied, I still have not received it. It is well beyond 45 days. Actually well beyond 90 days. I still have not received the advertised autopay / ebill discount.
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Customer Service
Good Morning, @user_nfyz1n! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with getting your concerns, and callbacks, it certainly is not what we want for our customers. I would
Is my case still open?
Hello, I am requesting clarification regarding my Xfinity case. I have been trying to resolve this issue since last Wednesday and have already spoken with two supervisors who told me they would review my recorded call and follow up with me. one on October 1st and October 5th. I never received those
Question
user_b2qqln, as programming costs rise, we sometimes have to make difficult decisions about what we're able to offer. At this time, Xfinity does not have an agreement to carry the Minnesota Wild’s local game broadcasts. If this changes, that co
Are you working on getting a deal done with the Minnesota Wild?
Why am I paying a regional sports fee when I can't even watch any regional sports? This sounds like it could be a lawsuit.
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premier voice call to Yekaterinburg Russia
I am an Xfinity voice premier customer in New Hampshire experiencing some type of routing failure or connection failure. When calling the Yekaterinburg region of Russia (011 7 343), the line pauses for several seconds before giving a fast busy signal. This began on September 14, 2026. Maybe open a t
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Home Phone Features
What happened? Did your email come back?
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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Once again I’ve received no assistance or a resolution to the error on my account. I direct messaged Roberto and he hasn’t responded although he saw my message how do you treat your long time customers this way?
Payment plan
I have been an Xfinity customer since 2017. I was offered a payment plan on my Xfinity services which are my TV streaming voice and Internet. I was instructed to make a $50 payment but was told that if I made a larger payment my monthly payment would be lower. I made $100 payment received a confirma
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I tried following directions but the remote won't operate the tv and will not pair with the box
pairing my remote to the box
I just installed a new box and cannot get the remote to pair with it
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Transfer
I’ve tried transferring from cricket to Xfinity and my phone is stuck in sos mode and will not work for phone service
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Devices
Is my case still open?
Hello, I am requesting clarification regarding my Xfinity case. I have been trying to resolve this issue since last Wednesday and have already spoken with two supervisors who told me they would review my recorded call and follow up with me. one on October 1st and October 5th. I never received those
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Customer Service
Thanks for reaching out to us. As a homeowner myself I would not be happy if I had damaged Tap equipment on my home. Go ahead and send us a direct message including your first and last name and complete service address Here are t
Damaged House Box
Non-customer reporting a damaged house box on my exterior wall. Need a Tech Ops ticket created.
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user_aosv6q Hi there! Thanks for using our Forums and for taking the time out of your day to write us about your Xfinity Mobiles issues. Our team is here to work with you and help if you still need assistance. If so send us a DM with your name and ad
iPhone have 2 numbers linked
Was trying to activate my iPhone 15 but when I tried to it linked my number and my husbands to the same phone. Need help putting my husband number onto his android and activate my affinity mobile eSIM to my iPhone 15
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Good Morning, @user_5ac665! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with the devices missing for the devices. Is it all devices missing? How close are the devices to
Power Boost option is missing in app
I am signed in and have Xfinity Pro and the option to Power Boost devices is missing.
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Damaged House Box
Non-customer reporting a damaged house box on my exterior wall. Need a Tech Ops ticket created.
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Customer Service
Our team can help you @user_xj6jq8 thanks for the post. Please send us a direct message that includes your name and service address, so we can work to resolve this concern with the account and equipment. To do so, click on the chat icon located at th
XfinityJosephA
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Dear Xfinity Customer Service,
Hello, I recently ordered Xfinity Internet, and the equipment was marked as delivered. However, the delivery photo shows a location that I do not recognize, and it is not my apartment. I checked my order information and my shipping address is correct. I have not received the equipment. Could you ple
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