Xfinity Community Forum

@user_v7czcm Are you also having issues with your internet connection?

XfinityKei

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12 hours ago

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Need to talk to a live person

I'm trying to talk to a live person about my bill but the automated system hangs up on me before connecting. Help?? In the store, 2 of the lines were free according to the salesperson but all 4 are showing on my bill to be taken out today. I have been hung up on by the automated system 4 times now a

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@user_gywwkk @Again The ads will not block on Yahoo (the comcast accounts) unless you pay $4.95/month. Is there anyway to get Yahoo to help those that migrate to Yahoo from Comcast without paying. I am having so many issues. If I send a reply to s

Again

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12 hours ago

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U

Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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@user_6g5f1h I would be reaching out and feeling the same way too. Thank you for bringing this to our attention. Our team is happy to investigate and give you the correct resolution. Please send us a DM with your full name and complete address. How

XfinityPeterH

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12 hours ago

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Complaint About Unfulfilled Loyalty Credit Promise and Inconsistent Agent Information

I was advised by an agent through chat to switch to a different plan. Since my previous promotion was ending, I was considering moving to another carrier, but during the chat, the agent offered me a new plan. I was also promised a $15 monthly loyalty discount. I asked to have this discount included

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I tried to preface this stating I was not an IT guy. LOL. I hope you aren't screaming at the computer screen because of me. The house has coax without. I just don't understand how the internet can be transmitted to the home's coax.

user_74be2s

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12 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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@XfinityAmira how about you read her other response, it’ll answer your question. What a joke.

Thegarrison4

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12 hours ago

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iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

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SCAM Xfinity Free Mobile is a SCAM

Considering filing with Small Claims Court On December 1, 2025, I was charged for canceling a Free Mobile line. I spent 2 hours (chat and Phone) trying to resolve this charge. Xfinity said the line was free as long as I had internet service. When I canceled the I was charged a prorated fee for the s

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Plan

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Hello user_7zlvmu! Thank you for reaching out to us on our Xfinity Forums for help with settings up the bill pay for Xfinity through your bank. If you view your Xfinity statement you will be able to find the mailing address for your payments on the f

XfinityPaula

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12 hours ago

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info for bill pay

my bank asks for a phone number and zipcode for comcast, xfinity

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@user_ssb4mu my comcast.net email stopped working How do you get your email? through webmail or a third party email app? What error messages are you getting, if any?

Again

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12 hours ago

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Comcast.net email

How do I access my comcast.net email

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Hi there, @user_9jmunr ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to get your service connected. Please be assur

XfinityRichard

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12 hours ago

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Trying to get a status for a new xfinity order

I'm looking for a status on my xfinity internet/voice order. I signed up online on Nov 25 for 300 Mb internet and Voice. I received a call to approve the order later that afternoon. There was an issue with the approval and was transferred to Tier 2. I was immediately disconnected. I called back to t

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Trying to get a status for a new xfinity order

I'm looking for a status on my xfinity internet/voice order. I signed up online on Nov 25 for 300 Mb internet and Voice. I received a call to approve the order later that afternoon. There was an issue with the approval and was transferred to Tier 2. I was immediately disconnected. I called back to t

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Customer Service

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Hello vadeltachi thanks so much for taking the time to reach out here via our Xfinity Forums! While we very much appreciate the additional information from the modem logs, we would like to point you to our Xfinity Forum Guidelines in the future so th

XfinityAlfonso

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12 hours ago

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Recent Comcast upgrade has made a mess of my service -- can't get help on the phone

I am told by phone staff that there was nothing upgraded in my area, but we've had at four recent outages, one for almost a full day, that was texted as a planned upgrade. Whatever happened and apparently keeps happening as the "known outage in my area" keep happening. I have an Arris S33 modem that

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Complaint About Unfulfilled Loyalty Credit Promise and Inconsistent Agent Information

I was advised by an agent through chat to switch to a different plan. Since my previous promotion was ending, I was considering moving to another carrier, but during the chat, the agent offered me a new plan. I was also promised a $15 monthly loyalty discount. I asked to have this discount included

Question

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I can see that this problem with communication with a live person runs on a long list . Your internet is going crazy and there is no warning.

user_v7czcm

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12 hours ago

to the conversation:

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Need to talk to a live person

I'm trying to talk to a live person about my bill but the automated system hangs up on me before connecting. Help?? In the store, 2 of the lines were free according to the salesperson but all 4 are showing on my bill to be taken out today. I have been hung up on by the automated system 4 times now a

Question

$1 movie night rental

We had a free movie rental this month. It was supposed to be good through yesterday, Nov 30. Last night I visited my rewards via the Xfinity app to get the reward and rent a movie and --- it was gone. I still had several hours left of Nov 30 and I should have been able to make use of the rental, it

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Customer Service

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info for bill pay

my bank asks for a phone number and zipcode for comcast, xfinity

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Billing

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While I appreciate the reply and move to the Customer Team… the answer is “NO” … my questions and concerns have not been answered. Thanks for asking.

user_kdmgyx

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12 hours ago

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Internet Issurs

Ya’ll really need to have your CARE Team call me this week to figure out how to reimburse us for dealing with home internet issues for the last 6 months.Tonight watching the Bronco game with family and friends we were forced to watch the game on my 7.5” iPhone screen! Xfinity claims to achieve over

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@XfinityChristy no other devices are accessing / using my Xfinity account. I pay a LOT every month for my cable, phone and internet, and use my iPhone to access a few live programs and consider this a perk. But I haven't been able to do this for a

user_grclkt

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12 hours ago

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iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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Internet Issurs

Ya’ll really need to have your CARE Team call me this week to figure out how to reimburse us for dealing with home internet issues for the last 6 months.Tonight watching the Bronco game with family and friends we were forced to watch the game on my 7.5” iPhone screen! Xfinity claims to achieve over

Question

If there isn't any coax throughout, why would you even think of using MoCA adapters. If the Ethernet outlets are interconnected and wired correctly, you should be able to backfeed them all by connecting a LAN port on your router to one of them with a

EG

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12 hours ago

to the conversation:

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U

XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

Question

Accepted Solution

user_jamsnyc Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern if the issue with your billing hasn't been addressed. I would be more than happy to take a look and see what's happening

XfinityBillie

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12 hours ago

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I have 300.00 in bad charges on my bill. Xfinity Assistant and Call backs are not rectifying the situation

I have bad charges on my September and October bills. I have been speaking with the billing department since 11/5/2025 to have this resolved. Every time I speak with someone and go through the entire explanation, the phone line goes dead. Then I have to restart the callback process. I started asking

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