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user_xddamw Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Had number outside xfinity try to make me verify identity or cancel appt
Yesterday, which is the day before my appointment window today, which is scheduled from 1 to 3 I had someone a 616 area code tried to get me to confirm my identity in order to get my Internet installed today. It sounded suspicious so I drove to the nearest Xfinity explorer and the manager assured me
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Request for credit failed for "service tech, pro install, relocate drop cable". It is non-refundable.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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No all set thank you!
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
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Lf812, Fantastic. I am happy to hear that it's working now. While we have you, do you have any additional issues or billing concerns that we can address? We want to ensure you are satisfied.
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
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Hello, @user_gdydkg thank you for reaching out over Xfinity Forums. You've contacted the right place for support and would be happy to see how I can be of assistance today since you're not able to connect using the chat feature. To better assist, may
I need to chat with a live agent
The idiotic AI assistant doesn't connect me with a live agent.
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I just retried my gmail and it its working now but I had signed in both ways previously
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
Question
@user_d77985 - Thank you very much for taking the time to create a new post with your billing concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help straighten things out for you! Since you've reached out
Over charge for the 2nd month
I've been a customer of Xfinity for some time now. Initially, I was on a plan for around $50, but it suddenly increased to $105. I contacted them to explain that this price hike is unrealistic for someone on a tight budget, especially for basic Wi-Fi service without any additional packages or featur
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I need to chat with a live agent
The idiotic AI assistant doesn't connect me with a live agent.
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Customer Service
Yes, I have tried both Comcast.net and gmail accounts
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
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@olizimme Thank yo so much for giving us the opportunity to assist you with your account. Please reach out to us again if you have any other concerns we can help with.
Technician fee
I got my bill statement today with a $100 charge for professional install. I had a technician come out because I couldn't get my internet to set up properly, which ended up being that the coax port had no connection and there was a cord sticking out from a different wall I had to use instead. Throug
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Jglo90, thanks for reaching out to Xfinity support. I know this must be frustrating when you are expecting a delivery. We can take a look at your account and see what needs to be done to get this taken care of. Please send us a DM with your nam
FedEx package lost & must file claim
Hello, My package containing my new smartwatch has been lost in transit since June 13th. FedEx claims Xfinity needs to file the claim, mine was automatically denied. The tracking number is.[Edited: "Personal Information"] The watch has also attempted to be activated on my plan by somebody, so I'm as
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The DVR has come in handy for me when I don't feel like pulling out my DVD player to catch some of my favorite shows, so I understand your frustration here. Losing those hard to find shows becomes quite inconvenient, @user_x2otr1. The DVR automatical
Dvr
Can someone tell me why things that I have had on my DVR for a while mysteriously disappear? I don't understand the rationalization of having a DVR so that you can record things that you enjoy watching and then Xfinity in their infinite wisdom besides to delete things that have been on the DVR for o
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user_m7mjzl - Hello, and thank you so much for choosing Xfinity and for joining us here on the Forums. We truly appreciate you taking the time to reach out for help with your address and billing concerns. I can absolutely understand wanting to make s
Someone to correct my information and billing
Trying to correct my address and bank info. Incorrect from the start. Called several times. Moved through different departments. Was online messaging for some time. Thought it was fixed but was not when I checked earlier today. Not using my bank account info to pay which was to be set up originally.
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FedEx package lost & must file claim
Hello, My package containing my new smartwatch has been lost in transit since June 13th. FedEx claims Xfinity needs to file the claim, mine was automatically denied. The tracking number is.[Edited: "Personal Information"] The watch has also attempted to be activated on my plan by somebody, so I'm as
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Customer Service
@thisisjjd I can help you out with this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
Direct Message
I need to direct message to get an old modem deactivated. There is no symbol. What do I do?
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Hello user_kahj2p thanks so much for taking the time to reach out here via our Xfinity Forums and share your experience! We never want you to feel like you have no recourse for service issues, and so we'd like ot help as much as possible. Ple
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Constant service charges
I have had Xfinity mobile for several years now. There have not been many months that I didn’t have to call for fraudulent charges. They offered a free smart watch, but the representative didn’t put the correct codes in for the free watch to reflect on my billing statement. There has been too many p
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