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I can check the account myself to confirm for you. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary C
Tech Scheduled and need advice on how to escalate if needed
TLDR version: Are there "levels" of techs sent to the house? Different levels of experience, etc? And how should i proceed, document, escalate to higher level of service to have the tap and line to road examined if this upcoming service visit again does not fix my ongoing issue? we have had very uns
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Let me take a look at the account to see if I can see the current status of the service for you. I'll need some account details in private to locate the account please. Can you send us a direct message with your full name, name of account holder (if
Change my seasonal plan
I did the seasonal plan when I was away from home, and I’ve back now, but the WiFi doesn’t work, it makes me to pay the seasonal one for next month, so how can I change my seasonal plan back to the normal one? I already tried the website that you provided to the other users, but it doesn’t work.
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The appointment is supposed to to be scheduled from 1pm-5pm 8/31. But I don’t see confirmation in my account. I’ve reconnect with chat, who state they “see” the appointment. Is there another way to confirm it is schedule?
Tech Scheduled and need advice on how to escalate if needed
TLDR version: Are there "levels" of techs sent to the house? Different levels of experience, etc? And how should i proceed, document, escalate to higher level of service to have the tap and line to road examined if this upcoming service visit again does not fix my ongoing issue? we have had very uns
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@XfinityEricB Yes! I already logged in, it still shows this page🥲
Change my seasonal plan
I did the seasonal plan when I was away from home, and I’ve back now, but the WiFi doesn’t work, it makes me to pay the seasonal one for next month, so how can I change my seasonal plan back to the normal one? I already tried the website that you provided to the other users, but it doesn’t work.
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To confirm, are you logged in at this time? That is what you would see to set it up, but while on seasonal already it should load to a different screen showing current summary.
Change my seasonal plan
I did the seasonal plan when I was away from home, and I’ve back now, but the WiFi doesn’t work, it makes me to pay the seasonal one for next month, so how can I change my seasonal plan back to the normal one? I already tried the website that you provided to the other users, but it doesn’t work.
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Promised $400 mobile promotion denied after I followed Xfinity employee instructions
Promised $400 mobile promotion denied after I followed Xfinity employee instructions I signed up for Xfinity Mobile, an Apple Watch line, and home internet based in part on a $400 promotional gift card. I returned to an Xfinity store specifically to activate my phone, but an employee told me to acti
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Customer Service
Hello @TwinsGal Thanks for reaching out. Our phone plans have a very specific code that has to be added to the account to make sure you can access the voicemail feature. You didn't need that code with a built-in answering machine. That is my best gue
Home phone/landline voicemail
Hi, I replaced my home phones and the new ones don't have a built-in answering machine. I am unable to get the Xfinity service to work. When I dial *99 I am able to access the menu normally (I believe). They were messages going back several years since I never checked this voicemail relying on the a
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user_ql7onv Was the link shared by @EG helpful with troubleshooting to resolve you speed concern, or did you still require more assistance?
Internet is very slow
Hi there, My internet speed has been very slow despite resetting modem and unpluging/replugging. Are there any other solutions to resolve this? We rely on the speed for work and so would really like some help. Thank you all!
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Hello, @lily_53535! Thank you for creating a post to get started. We're always more than happy to help in any way we can, and while we do have access to Account Change Request tickets, I do have something I can share with you first. In order to get
legal name change
I need to change the legal name on my account. I've heard I need an Account Change Request form. I've tried going through Xfinity Assistant but they never change it or give me the form. What can I do? There's no direct message button anymore.
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Greetings @user_fv6jtm, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the phone order and the trade in, but you have come to the right place for as
Trade-in never linked to S26 order — new order shows wrong device, need urgent correction
On Aug 14, 2026, I placed order #3726406294341651326 for a Samsung Galaxy S26 256GB with a Samsung Galaxy A35 trade-in, agreed at $8.33/month over 36 months. The phone shipped and I activated it, but the A35 trade-in was never linked to the device payment plan — I was billed full price instead. An i
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user_6faecy Thanks for reaching out to let us know about the issue! Xfinity offers some great troubleshooting tools in the Xfinity app, you can also resolve most issues by bower cycling the modem. Please let me know if nether of those options resolve
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
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Greetings @Bengi_man,Congrats on scoring some tickets to universal through the Xfinity membership program! I'm not too familiar with the Universal ETDS accounts, but we can reach out to our rewards team to see if they can resolve this for you or poin
Universal ETDS account locked out
I set up my Universal ETDS account with my Xfinity free universal tickets redeem code. When I tried to log back in the ETDS account, it got locked. Since it is locked, I cannot reset my password. I got no response from universal when I emailed to them. If I cannot unlock my account, can I get a new
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Hello @user_4teoma Thanks for reaching out to us. In this case if you are wanting to pause service you can put the account on a seasonal hold by signing up at Xfinity.com/seasonal if you plan to reinstate service at some point down the road. Otherw
Cancellation of Service
Unable to cancel/stop services while outside the U.S. — continued billing after pause/cancellation attempts I need assistance resolving my Xfinity account because I have been unable to successfully cancel or pause certain services through the normal Xfinity support channels. I am currently outside t
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user_eg92fr When you click **CHANGE SEASONAL CONVENIENCE** button on the **Summary** page. Does it show any still currently active?
Change my seasonal plan
I did the seasonal plan when I was away from home, and I’ve back now, but the WiFi doesn’t work, it makes me to pay the seasonal one for next month, so how can I change my seasonal plan back to the normal one? I already tried the website that you provided to the other users, but it doesn’t work.
Question
Cancellation of Service
Unable to cancel/stop services while outside the U.S. — continued billing after pause/cancellation attempts I need assistance resolving my Xfinity account because I have been unable to successfully cancel or pause certain services through the normal Xfinity support channels. I am currently outside t
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Billing
legal name change
I need to change the legal name on my account. I've heard I need an Account Change Request form. I've tried going through Xfinity Assistant but they never change it or give me the form. What can I do? There's no direct message button anymore.
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Sign-In and Account Management
@XfinityMatthew Hi! Thank your for replying! It shows that I only can enroll in the plan, but I don’t know how to do to end the seasonal one. And I’ve set the ends date was supposed on the 26th, but my internet still doesn’t work.
Change my seasonal plan
I did the seasonal plan when I was away from home, and I’ve back now, but the WiFi doesn’t work, it makes me to pay the seasonal one for next month, so how can I change my seasonal plan back to the normal one? I already tried the website that you provided to the other users, but it doesn’t work.
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IkkiSaa Hi there! Our team is happy to look into this. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click &
Balance with $300 from nowhere
Hi! My account is past due because I moved out of state several months ago, and I was still being charged an extra $25 for the smartwatch I had, on top of what I was already paying for the smartwatch. I continued making payments until recently, when I was no longer able to, and now my account is abo
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Universal ETDS account locked out
I set up my Universal ETDS account with my Xfinity free universal tickets redeem code. When I tried to log back in the ETDS account, it got locked. Since it is locked, I cannot reset my password. I got no response from universal when I emailed to them. If I cannot unlock my account, can I get a new
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Getting Started
Sparty1966 Thank you for reahcing out to us here with your concerns! You can also access Xfintiy Membership rewards at hte following link https://www.xfinity.com/membership
XfinityBrianH
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Xfinity Member Celebration?
It comes up on my tv constantly so I clicked on it. You click learn more, it goes back to the main menu. You click perks, main menu, Discounts, main menu. Exclusives, main menu. So much for celebrating the members. And yes, I rebooted my tv. And yes, I could probably find it online but why should we
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