Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (439.1K)
Auguru Upload speeds can vary depending on where you are located. 2Gbps plan upload speeds in areas that are not upgraded to X-Class yet have upload speeds between 250Mbps and 300Mbps. If X-Class service is available in your area than you could expec
Hitron Coda56 software/firmware versions and performance on 2 Gig plan
I have been using a Hitron Coda56 modem on my 2 Gb plan for the last 18 months. So far, I've been very happy with the performance which has been improving as the Next-Gen/Mid-Split provisioning upgrades have rolled out. I am getting ~2 Gb download and ~ 350 Mb up. I see my plan says it should be 2 G
Question
I was able to get though on the phone and cancel. Thank you
Cancel Service
I want to cancel my Xfinity services. I tried numerous times to call but keep getting disconnected or can't get through. It shouldn't be this difficult
Question
Yes, it is connect to the gateway but the signal is low due to the placement. I purchased a Pod so I could use my laptop in my office.
Laptop not connecting to nearby pod
My laptop won't pick up my pod only the gateway. I need help with this issue?
Question
user_7cc4ky Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your account and services. I'm sorry to hear you had difficulties reaching us today. It's not our goal to make it a challenge in connecting with us for
Cancel Service
I want to cancel my Xfinity services. I tried numerous times to call but keep getting disconnected or can't get through. It shouldn't be this difficult
Question
Refund bot received
Hello, I am requesting assistance from Xfinity Support regarding an unresolved refund issue. On February 5, 2026, I made a payment of $96.08. That same day, I contacted Xfinity to cancel a scheduled payment of $157.72 set for February 6, 2026, because I had already made a payment and did not want to
Question
•
Billing
Thanks for reaching out to us, You can add our other residential services with your Internet essentials plan. To clarify is your Internet essentials plan already up and activated?
Internet Essentials + Home Phone
I already have Cable with Xfinity I just finished applying for Internet Essentials. However, I also need Home Phone service. It's with my current ISP so I want to port that number over. I understand it's a separate service and different fees; that's fine. The number we have is old and associated wit
Question
Thank you for the link, it was quite helpful. Looks like all of the customer-owned modem options max out at ~450 Mbps. I do have a follow-up question: if I did switch to the Xfinity gateway, would I actually get 2 Gbps upload (that is, s
Hitron Coda56 software/firmware versions and performance on 2 Gig plan
I have been using a Hitron Coda56 modem on my 2 Gb plan for the last 18 months. So far, I've been very happy with the performance which has been improving as the Next-Gen/Mid-Split provisioning upgrades have rolled out. I am getting ~2 Gb download and ~ 350 Mb up. I see my plan says it should be 2 G
Question
Cancel Service
I want to cancel my Xfinity services. I tried numerous times to call but keep getting disconnected or can't get through. It shouldn't be this difficult
Question
•
Customer Service
My questions is this spam email.
Replacement $180 Virtual Prepaid Card
I received an email that Xfinity replaced my expired $180 prepaid MasterCard with a new virtual card and an activation code. The message has no "click below" link to activate the card.
Question
All sent thank you so much 😊 have a great day
Duped for Free iPad from your agents promises made not honored
Okay I’m beyond upset over a year ago I had the most awful service from you guys back and forth with agents and no fix for over a year. Then your internet agent offered a free iPad i asked multiple times no charge correct he replied correct so no charge then I get new mobile charges for the iPad bac
Question
Hello, @user_wbtat2 Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2
Wrong billing for new plan
Im very disappointed and feel unappreciated the way I been treated. I have been with you for years and still get treated badly. I renewed my plan and upon checking my bill is more then what I was expecting. I have talked to 5 different agents and none of them have helped me in anyway. If anything th
Question
@user_lx1agz @XfinityQuemekia Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th
Connection gets worse at night
Never really had any issues but lately every single time at night 6pm-10pm I get minor packet loss in games and discord. If i check my connection speeds are fine, jitter is fine, packet loss seems fine but I am assuming it would only appear when it happens as it happens in bursts. This neighborhood
Question
I'm still having issues with my service: The reception still clicking and at same time TV voice goes out and the picture stops Intermittently. Note: This comment was created from a merged conversation originally titled Customer service
TV service
The living room reception makes clicking noise and drops the voice at the same time, but the pitcher stays playing, but now everything drops intermittent.
Question
@user_neceps You may have to enable Admin Tool access first; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi tab. Select View WiFi equip
XB10
I only see a Reset button on my XB10. I need to access the WPS function. How can I do this?
Question
Thanks for reaching out on our Xfinity Forums Community Page @Thechainandstone.com. Typically, Xfinity Mobile devices have a buyers remorse window of 14 days. I see you've been dealing with this for over a year, and I'd like to do everything I can to
Duped for Free iPad from your agents promises made not honored
Okay I’m beyond upset over a year ago I had the most awful service from you guys back and forth with agents and no fix for over a year. Then your internet agent offered a free iPad i asked multiple times no charge correct he replied correct so no charge then I get new mobile charges for the iPad bac
Question
Hello @user_p6xlvn have you checked your bill settings to make sure you are not enrolled in paperless billing?
XfinityJoe
commented
4 hours ago
to the conversation:
0
0
Statement
Why am I not receiving my statement in the mail ??
Question