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@user_e1mtnc Thanks for reaching out to us regarding the activation of your streaming channels. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I would like to take a deeper dive into
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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The channels vary through the day. Most mornings we can’t get local channels. The TV is stuck on 37. If you can get it to change to a channel, that channel is scrambled / frozen and it takes us right back to 37. sonetimes we do get error messages tha
Service Issues since 3/24/26
We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w
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Cancel Internet service — cannot call or visit store
I need to cancel my Xfinity Internet service. I cannot call and I cannot visit an Xfinity Store. I was unable to cancel online. Please help me cancel/disconnect my Internet service through Direct Message. I do not want a plan change, move, transfer, promotion, or renewal. Cancellation only.
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Customer Service
Hello, user_324bxj. Thanks so much for taking the time to provide your feedback. On May 5, Comcast renewed its agreement with Scripps to carry its programming. At this time, all content has been restored, including related Xfinity Stream, and On Dema
Scripps off
I have written to scripps to let them know our disappointment and now I am writing to you. Wtvr cbs channel 6 here in Richmond va show a lot of sports and our favorite shows. We can watch the PGA on golf channel until halfway, and the rest plays on cbs every Sunday!!! yall are acting like children!!
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Cancel Service
We need to cancel our service as we are moving and Xfinity does not service our new area.
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Customer Service
I completely understand where you’re coming from @user_kmpb4z , and you’re absolutely right—this is your account, and you should be able to cancel your services when you choose. I appreciate you taking the time to share your feedbac
Cancel Service
There is no way to cancel services aside from speaking to customer service agents who only try to upsell you on more items and, in the end, the services are still not cancelled.
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Ok, I cleared cookies, cache, closed all tabs, changed my cookies prefs from Strict to Standard, closed and reopened Firefox, and got the same Sorry We Can't Activate Your Subscription message. It's a mystery.
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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user_xqs104 - Let's take a closer look together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a
peacock premium unlinked from xfinity
I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte
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Waiting a month for cable connection
iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The
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Customer Service
user_gby8uc - Great! We'll keep this chat open and check in with you then to confirm you're all set.
getting my gateway back online after moving my gateway from downstairs to upstairs
I moved my gateway, wifi extender and modem upstairs to my room from the basement. The xfinity app says my gateway is offline but the wifi extender is online. I only have half the things I use online that work. I have 2 computers with 1 of them working sometimes and the other will not load the work
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I am having the same issue, it has been 3 weeks and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. What s
Cables not buried
People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher
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Thanks for reaching out today, @tjb99, for assistance with your internet connection. We're sorry to hear about the trouble. I do show your CM1200 modem is compatible. Have you tried to troubleshoot without the router connected? Did you check to make
Internet drops for 5-10 seconds
Hi! I've had issues with my internet lately. It will randomly drop all connections for 5-10 seconds one or more times and hour. It is not exactly a new issue, but has been a lot more frequent recently. I have a netgear CM1200 modem and R6230 router, which I believe are still in spec for my xfinity p
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I don't want to DM. I don't need to discuss this. I simply what to CANCEL services and Xfinity has made that an impossible act. Their website sends you in circles with no available means to simply cancel services. it's my services. I should have the
Cancel Service
There is no way to cancel services aside from speaking to customer service agents who only try to upsell you on more items and, in the end, the services are still not cancelled.
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@user_vkcu5s Thanks for adding a post and letting us know. The package does come with the opportunity for a Pod to be added. It will boost the range if the system notices the need through the devices through a home evaluation. It is done every six mo
XFi complete booster
Hello, I have had the XFi Complete service for about a year and half. For the first several months, we had limited internet use in the home. I am now working from home more frequently and finding that the signal to my office is significantly degraded. I understand that the service includes a booster
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Good evening @user_6zp91a, and thank you for letting us know that you are also experiencing this issue. May I ask what troubleshooting steps you have tried so far for example, have you tried deleting and reinstalling the app? May I also confirm the a
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Same thing here. Always gone as soon as I get the notice. Make more of them available. There are alot of us customers out here that pay an arm and a leg for xfinity to begin with. Come on.
Xfinity Earth Day Membership benefit expired before I even got the notification
My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g
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user_e1mtnc In that case, let's cover all the bases so they cant say we missed something. The us make sure it is not an issue with the browser. Could you clear your cache and cookies, as well as close out all your currently open browser windows? At X
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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Hello user_frdn32! I work form home myself, so I definitely know how critical it is to have stable internet at all times. We never want you to be without services for any extended amount of time, much less the two months you outlined, so rest assured
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Waiting a month for cable connection
iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The
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