Xfinity Community Forum

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Help me activate this card please. It is my fault by not having this card activated. Thank you.

user_i6erp6

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12 hours ago

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Help activating cable card

I went to an Xfnity store yesterday and they deleted and recreated my account. Since they did that, my cable card stopped working. I've spoken with four representatives now that say they're not supported anymore, which I get, but the one that was working yesterday should still work right? Can someon

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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I want to cancel my internet

I need to cancel my internet, mobile phone line and tablet line. There is ZERO service where I live and the phone and tablet are basically useless.

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Need Utility Box in Yard Moved for Driveway expansion

Hi, I have a property in Venetia, PA and we have a new construction home where they placed the utility prior to the home being built, which is not convenient to our driveway. I need to have the green utility box in my easement moved a few feet so that we may complete our driveway expansion properly.

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Customer Service

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Xfinity mobile charges after I quit

I quit Xfinity Mobile in 2024 October because you said you would refund me on a three-way call with Samsung and then later denied the phone call and the refund but I proved the phone call and got the refund. However when I quit you kept charging me and when I called about it March 17th 2026 you said

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Billing

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Thanks for posting on our Xfinity Community Forums page, @user_qx00lx. I'd love to do everything I can to help with your billing concern. Please send a direct message including your full name and service address, and we can get started anytime.

XfinityAbel

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12 hours ago

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Charged $100 Unreturned Equipment Fee — Returned via UPS with Tracking Proof

I need help from the Digital Care Team to resolve an incorrect $100 "Unreturned Equipment" charge on my account. I disconnected my Xfinity services and returned all equipment approximately one month ago via UPS. Despite this, my bill dated March 15, 2026 shows a $100 charge (2 devices × $50 each) fo

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I want to cancel my internet

I need to cancel my internet, mobile phone line and tablet line. There is ZERO service where I live and the phone and tablet are basically useless.

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Customer Service

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@user_321r1w Thanks for reaching out through Xfinity Forums regarding your Caller ID. Did you try that link provided by XfinityMatthew?

XfinityJeniece

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12 hours ago

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Caller id not showing on tv

I’ve restarted tv box and caller id still not showing on tv

Question

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I asked this point blank to the rep that kept trying to convince me to get the watch (whether or not it was a monthly credit). I claimed I didn't want service for the watch. They stated we didn't need service just that we needed the free 12 mo

user_5p03e5

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12 hours ago

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Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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Dual SIM supported by most except Xfinity

While eSIM technology has been around since 2016-2017 and dual SIMs have existed even longer in mobile phones, why is it that Xfinity is one of the only carriers that does not allow 2 lines on 1 phone? It's easy to say, "dual SIMs are not supported", but they actually are. Why won't Xfinity allow so

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Devices

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Thanks for allowing us to help with your account concerns, user_0avepq. I’m glad we were able to confirm the cancellation and update the account balance accordingly. As mentioned, you will be receiving a refund within 30 days. If you need anyth

XfinityDilary

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12 hours ago

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Tried to cancel service, still billed even after equipment return

I ordered service on March 5, 2026 and then cancelled service on March 11, 2026. The equipment came in the mail and I immediately returned the equipment that was never opened or activated on March 18, 2026. I was still charged a service fee. I had the issue escalated and the ticket was closed with n

Question

Good afternoon user_fptxiy. I can certainly understand the concern if your bill has increased. I will be more than happy to review your account with you. Please send us a direct chat message with your full name and complete service address to “

XfinityJon

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12 hours ago

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Bill

Why my bill at 112.$ when my bill is 57. A month including phone

Question

@user_2qiiqo Our team can dive into the Xfinity Mobile account and get things corrected. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity

XfinityBradM

commented

12 hours ago

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CC charged for a phone I returned.

My credit card was charged $1158.29 on Feb. 6, 2026 for a phone that I had returned in December 2025. In February, I spoke with a very helpful Xfinity woman via phone. I gave all the tracking info/information to her. She checked my information and saw that it had indeed been returned in early Decemb

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To begin the troubleshooting process, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support:Click "Sign In" if necessaryClick the "Direct Messaging" iconClick the "New

XfinityDuron

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12 hours ago

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Cannot record bravesvision

I have access to the new Bravesvision channel (1254) and have watched games live Friday and Sunday. However, every time I try to set a future game to record I get an error code. Today it was code 403 which just tells me something went wrong. I have a team recording set (from last year) but that is s

Question

I completely understand the importance of having your name correct on your billing and I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a

XfinityDuron

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12 hours ago

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Change Legal Name of Account Holder

Hello, I'm trying to get my name changed as the account holder. I've contacted support multiple times -- no one seems to know how to accomplish this even with the website stating that I would need to request an Account Change Form. At one point I received an email for an online form, filled it out w

Question

Good afternoon user_ae2e56. We can certainly look into this further for you. Have you already signed out, and logged back in?

XfinityJon

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12 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

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Change Legal Name of Account Holder

Hello, I'm trying to get my name changed as the account holder. I've contacted support multiple times -- no one seems to know how to accomplish this even with the website stating that I would need to request an Account Change Form. At one point I received an email for an online form, filled it out w

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Sign-In and Account Management

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Bill

Why my bill at 112.$ when my bill is 57. A month including phone

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Billing

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I'm just now checking this message.... I am still not able to view local channels no matter what I've tried. Is there a viable fix for this that I haven't already tried?

user_acrzz7

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12 hours ago

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Roku not showing local channels

Is there a fix for this? Xfinity stream works fine on my bedroom smart tv without Roku. Living room tv with Roku (both on home wifi), rebooted router, removed and reinstalled app, power cycle - still no local channels (ABC, CBS, NBC).

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Hello, I have tried calling Xfinity Support with no success. I am trying to access my Disney+/Hulu promotion AD FREE, and currently pay the upcharge fee. It shows on my account, but I am still receiving ads when my bundle is supposed to be AD FREE.

user_ae2e56

commented

12 hours ago

to the conversation:

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

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Charged $100 Unreturned Equipment Fee — Returned via UPS with Tracking Proof

I need help from the Digital Care Team to resolve an incorrect $100 "Unreturned Equipment" charge on my account. I disconnected my Xfinity services and returned all equipment approximately one month ago via UPS. Despite this, my bill dated March 15, 2026 shows a $100 charge (2 devices × $50 each) fo

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Billing

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