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@XfinityNatalie​ From the zumo app

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COMPLAINT

I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it

Question

Greetings, user_lkpeq1! We appreciate you reaching out to our XFINITY Community forum about your Paramount+ error. I would be frustrated if I were missing out on my favorite shows due to persistent error messages. What are the errors you keep receivi

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Paramount+

All streaming services are working except Paramount+ will not stream well and keeps getting errors. This has gone for over a month. Reset controller but no help. need help!!

Question

clinkblink1 - Have you checked out the Xfinity StreamSaver bundles? You can pick your favorite app bundle and save over 25%! It's a great way to enjoy your favorite streaming apps. Check it out here: https://www.xfinity.com/learn/digital-cable-tv/str

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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I sent a direct message to support following the instructions in the other post by the Xfinity employee in this thread and demanded it be taken care of. I tried to provide documentation but it was conveniently impossible to find in my account, so I s

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Charged for "free" promotion. Again.

Xfinity mobile is supposed to be free for the first 12 months, that's the promotion I signed up for. However, it requires autopay to be enabled, for something that is FREE. Ok, fine. So 2 months in it quietly charges my account like I wouldn't notice. I go to the Xfinity store and the guy's face tur

Question

Pay my bill

Pay my bill on the internet

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This worked for me, thank you! It should also be noted, that as soon as I logged in using the default password "password", the system made me change the password before going forward.  Also, on my screen, there was no menu option for Wifi setti

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How do I change my WiFi network name and password?

How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed

Question

Same thing happened to us. It's been nearly a year and soooo many contacts to Xfinity and NOTHING. Just out $700.

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Scam for paying your device off if you move your line over to Xfinity

At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver

Question

Never received money from Mobile Contract Buy Out

It's been almost a year and we've went into Xfinity twice, we've called probably 5 different times, we've chatted repeatedly and each time we are told that we should receive the money, or to call a certain number. Constantly giving us the roundabout or telling us it's been solved and we should recei

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cannot call internationally

tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again

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Disney plus

I am not able to activate my Disney plus account

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user_ylp6z2, Thanks for posting on our Community forum. We are sorry to hear you had an issue with your new equipment. This is never the experience we want for you. We are glad to hear this concern was resolved afterward. Certainly, we will forward t

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1

COMPLAINT

I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it

Question

unlock phone

I switched mobile services and had to deal with your terrible AI customer service, which never sent me to a live agent when requested. Anyhow, I was given my transfer information and went through the process with the new service, but was not made aware of the remaining balance. I went online and pai

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Is Xfinity Support broken?

In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all

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Please bring back Fox. It's ridiculous that you cannot come up with an agreement.  I pay a huge amount of money to you each month!  I would like a refund of the amount I'm being charged for a station I can't have!

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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