Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (498.6K)
Lost Grandfather Plan
I was recently mislead out of my grandfather cable bundle plan tying to lower my cable bill. I am fighting to get it back. Be careful.
Question
•
Customer Service
Some of our services, like NOW products and Xfinity Mobile, do not offer an option to mail in payments. The Xfinity Mobile payment can be made using one of the options we outlined above.
Where to send my payment by mail
Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get
Question
I believe so - I have a work order number I can share with you. Also the contracting company has been around to determine the new location and a tree company is booked to clear branches from the wires.
Comcast Communication Line Relocation as part of PSE Utility Pole Relocation Project
Hi - we have a utility pole location on our property that PSE has agreed to move - I'm reaching out to the franchise communication providers - of which Comcast is one - to ensure timely relocation of your line to the new pole. Who can I discuss this with?
Question
Thank you, I have opened up a direct message regarding this issue.
Xfinity Support
My billing statement name is misspelled and does not match the account name. How do I resolve this issue?
Question
They are still working on it. Might need to purchase it and get credited.
Missing Purchase
We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed. More than 24 hours later, and the movie has not shown up in our "purchases".
Question
I Sent in a message and support talked to me, but it timed out before they did anything. Hopefully it will show up eventually
Missing Purchase
We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed. More than 24 hours later, and the movie has not shown up in our "purchases".
Question
You're absolutely looking in the right spot, zhappychef, and notification settings would normally appear directly below "Xfinity ID and security" on that page. As a fellow Xfinity customer and Samsung owner (Android 16 as well), I'm showing that the
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
Question
To avoid repeating anything you have already tried, could you let me know what troubleshooting steps you have already taken other than rebooting your devices @user_kdmxq5?
hbo max glitch
my HBO max keeps buffering or completely stalling. My smart Samsung is new and updates are current. no other streaming channels stall like this. What's up Xfinity??? my cable internet is strong, not overloaded with devices and unchanged.
Question
Xfinity Link to Peacock
When I try to link my e-mail I use for my Xfinity account to my Peacock account to use the premium subscription, it says my Xfinity account is already linked to another Peacock account. I am unable to activate my Peacock premium subscription because I can't link my Xfinity to my Peacock.
Question
•
Customer Service
How can I get discounts on universal studios Hollywood vip experience tickets with finite platinum membership
Discount universal Hollywood tickets
Looking to buy discount universal Hollywood ticket as a benefit of gold membership. Cannot find them on the Xfinity site. Can you help?
Question
I’m leaving unless
You have no right to charge $40 more a month for the same awful service. My internet was$65 a month for the last 2 years. I want that back including this month or I’m going to Verizon. Don’t tell me to call either, 1800 xfinity just goes around in circles and when I finally reached a person they onl
Question
•
Your Home Network
I have had the exact same issue this week. I can not redeem the reward as a diamond member . the peacock offer is not on my benefits. I have called customer service twice. You are right. Terrible service and long wait times and dropped calls!
Unable to see free Peacock offer on Membership page
Ever since the free Peacock was moved to the Rewards page a couple years ago, I have been unable to get my free Peacock as a Diamond member. today I received another email with subject: Still unclaimed: Your Peacock Premium perk 🦚 however, when I click the link, the offer is still not there. I trie
Question
Awesome!😀 We're glad to hear everything is working as expected now and that you're seeing speeds even above those included with your plan. Thank you for coming back and sharing the resolution with us. Should you need assistance in the future, you ca
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
Question
Internet service almost crashed for me just now. * **Today, 8:10 PM** * Download: 355 Mbps * Upload: 17.9 Mbps* **Today, 8:11 PM** * Download: 358 Mbps * Upload: 65.9 Mbps* **Today, 8:12 PM** * Download: 358 Mbps * Upl
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
Question
I'm accessing HBO max on my Xfinity TV box. I'm only having buffering issues with the HBO max app.
hbo max glitch
my HBO max keeps buffering or completely stalling. My smart Samsung is new and updates are current. no other streaming channels stall like this. What's up Xfinity??? my cable internet is strong, not overloaded with devices and unchanged.
Question
Hey there user_wh4uf2, thanks for reaching out here on the community forums! We're happy to provide guidance to make sure you're able to receive the equipment your looking for! Were you looking to replace a modem, or are you starting new services at
Appt
An appt was scheduled for Sunday. I canceled, as I won't be there. The management company is asking that a modem be left at my door, but no technician visit at this time.
Question
I was checking it through the xfinity ap that I downloaded to my phone.
I can't load my email in the xfinity app on my Samsung Galaxy phone
I had no problem until this week. I've uninstall and reinstalled 2 times and re started my phone after each time. It comes up that im in my email but the screen is blank. I can't open settings on it either
Question
user_qc6nqp Oh no! That is never good. Thank you so much for reaching out for help with your equipment being sent to the wrong address. That is something I would have to get your details to better assist with. Please send our team a direct message wi
Equipment delivered to wrong address
My equipment was delivered to the wrong address. I saw the picture of the delivery and it is at a different address. What do I do?
Question
Equipment delivered to wrong address
My equipment was delivered to the wrong address. I saw the picture of the delivery and it is at a different address. What do I do?
Question
•
Customer Service
Hi there @user_myoj14! Sorry for the confusion! You should be good to go with the steps provided by @BruceW! Let us know if that helps!
XfinityQuemekia
commented
15 hours ago
to the conversation:
0
0
Can’t enable third party access - no gear icon
I’m trying to access Comcast email on my iPhone and this article says to “click the gear icon” after logging in to enable third party access. I have no gear icon to click after logging into my account.
Question