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Can't seem to actually get a technician out here
I recently signed up for Xfinity and opted to do a self-install. I have compatible equipment, but it turns out none of the coaxial cable lines that reach the perimeter of my house are apparently connected to anything on the far end (cable modem can't sync to any channels). I've been in touch with th
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Customer Service
pixelation after neighborhood network update
Our neighborhood had internet down a good part of the day close to two weeks ago. Ever since, our cable tv channels get pixelated quite often and the sound goes bad when this happens. All shows recorded have the same thing but watching from an app like netflix or prime. It happens on both of our tv
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Non-X1 Service
user_ksa3r0 Can you attempt to delete and reinstall the app? Rest assured, we will make sure to help get this sorted out. Appreciate you getting us in the loop on the issue.
Xfinity stream app won’t sync with DVR
I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.
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No error messages; yes it happens with all devices.
Xfinity stream app won’t sync with DVR
I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.
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Good morning @user_8o31sj, and thanks for posting to the Xfinity forums, I hope this message finds you well. Usually when a modem is unprovisioned, it means that the service is not active and there is no internet at all. Are you having an issue where
Incorrect Provisioning Capped My Upload at 5 Mbps; Support Blames My Modem Despite Evidence
Hello, I'm hoping to find a resolution here for a serious issue that has rendered my personal modem useless for the past two weeks. The problem was directly caused by an Xfinity agent, and I have the entire incident fully documented, including my modem logs. Here is a summary of the events: The Init
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I didn’t call because I’ve had a lot going on with my xfinity the past few months and it takes hours per call. I only stream and don’t rent their boxes and they say that’s the issue but I know it’s not.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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user_an6nkn I can easily take a look for you, and rest assured, we can get this figured out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send
How do I cancel Peacock Premium plus when I have an Internet only subscription?
I have been unable to cancel Peacock for 4 straight months now. I have tried the following: 1) I have tried to cancel online, but the website errors out when trying to cancel the subscription. 2) I have called customer service each month. Each time I was assured the the subscription was removed only
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Anyone ever try calling support? If not I can try but otherwise won’t bother. Even if they won’t fix the app they should be able to fix the database.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Greetings, @user_2hvzua! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to close your account, but we are here for your support
I need to cancel my service as I've moved abroad
Is there any way to cancel without receiving a phone call. This is ridiculous
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Good morning @user_7a2vli, and thanks for posting to the Xfinity forums, I hope this message finds you well. As a single parent with one income, I know how frustrating it is when a bill goes up, but you have come to the right place for assistance.&nb
rate increase
I will be finding a new carrier Jan 1st Xfinity went from $50 a month to $80 [Edited: "Language"]
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Yes, I’m able to use the app on my phone perfectly fine and able cast with no issues
Xfinity Stream App not loading
I have an LG Tv and for the past week when loading the app on the tv it gets stuck on the purple screen with the 3 dots. The only way I can get the app to load is to delete it, reinstall and sign in. Is there a way to fix this issue? The problem is not the tv or my internet because all the other app
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I need to cancel my service as I've moved abroad
Is there any way to cancel without receiving a phone call. This is ridiculous
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Customer Service
rate increase
I will be finding a new carrier Jan 1st Xfinity went from $50 a month to $80 [Edited: "Language"]
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Billing
Wi-Fi hit or miss on connecting, when connects all my websites have potential security risk warnings , what do I do?
Our Xfinity cable and internet went down earlier today for a few hours. We were supposed to have a tech come out fix everything, but it wasn't going to be for 3 days. So my dad tried calling back just and got someone who said they would try to walk him through everything, but he's not able to unders
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Customer Service
Thanks for your comment, user_bzpjmu. I'm sorry to hear you're experiencing a similar issue. We can help correct this situation. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at t
Assistance Needed with Updating Shipping Address
Hello, I'm having trouble ordering a new phone, as my account still lists an old address from three years ago as the service address. This is also being used as the shipping address. I would greatly appreciate any help you can provide in updating it. Thank you,
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Illegal withdrawal of money
Xfinity, I have been to your office countless times to complain about money that has been drawn from my account for one year for a line that I do not own. I presented my actual address, phone number and names. There is a line registered under a different name, address and phone number but attached t
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Customer Service
I appreciate you for clarifying that @user_f66961! Does the slowly forwarding while pressing pause happen on recording and On Demand content?
Xfinity Stream does not pause
I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl
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Hello, @user_m8jjgg Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t
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My laptop cannot log into my wifi says it paused
A couple of laptops are paused, and cannot connect to my private network it says to go into xfinty app and unpause the device I open the xfinty app and it shows it on line and not paused. This is driving me crazy also. Next step is to cancel this ridiculous service, it claims it's the best but I fin
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