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youthsports, thank you so much for reaching out for help with your Braves channel (1254). This is a newer channel that was added, and since cable cards are no longer offered, they may not receive updated channel lineup options. With that, if you have
Channel 1254 not enabled on my Comcast account in Atlanta
My Xfinity plan includes BravesVision channel 1254. However, when I tune to that channel I get a message “channel unavailable “. I called Comcast/Xfinity and the first representative confirmed I am authorized for the channel but she said since my equipment uses Cablecards that might be the issue. Sh
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user_886ukg, I'm a T-Mobile customer on a military account, and I also got the text recently about the increase. Unfortunately, I live outside the Xfinity footprint, so I can't take advantage of the great offers like you. As long as you are a n
current customer
Hi, Current internet customer. Tmobile is raising my rates and considering moving to Xfinity mobile service 2 lines. Can I upgrade 5yr internet and get mobile service as advertised on website only for new customers ?
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Thank you for checking that user_blbyi9, now, we will need to get some more information to dive deeper. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Thank you for your time today. Missing Xfinity email filters are most commonly caused by a browser display issue, synchronization conflicts with external email clients (such as Outlook), or filter rule corruption. Unfortunately, Xfinity Connect does
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
Question
Hello @user_81b644 we would be happy to help, Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here a
Assistance Request
I need help with corporate customer service communications. Can I please get DM enabled?
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@XfinityDena several times..
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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Good afternoon @user_268wl3. Are you able to access STARZ content on your cable box?
Add Starz app
I just purchased STARZ and I cannot get the app on my TV. I need you to take care of that or allow me to login with STARZ and it doesn’t allow that it just makes me want to purchase something separate. Can you take care of that please?
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Hey there, @user_mjls6t! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the exxperience with the billing, and getting your services transferred over to your new location, it certainl
Billing Dispute
I am very disappointed in Xfinity. I moved my services online to my new residence. I requested for my services to be disconnected at my old residence on February 28th. However Xfinity not only failed to disconnect my service but charged me 615.55 for billing period of March 03 - May 02 I tried to re
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Double payment, I spoke to comcast on the 20th to get a refund on the double payment, still have not received it.
I have been talking to agent countless times about this issue. they give me the run around saying that they will take a look after I give them the ticket number they stop talking. i just want my money back!
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Billing
current customer
Hi, Current internet customer. Tmobile is raising my rates and considering moving to Xfinity mobile service 2 lines. Can I upgrade 5yr internet and get mobile service as advertised on website only for new customers ?
Question
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Customer Service
Billing Dispute
I am very disappointed in Xfinity. I moved my services online to my new residence. I requested for my services to be disconnected at my old residence on February 28th. However Xfinity not only failed to disconnect my service but charged me 615.55 for billing period of March 03 - May 02 I tried to re
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Customer Service
Thank you for reaching out about receiving these notices. What equipment did you take with you? Sometimes, there is additional equipment like the small Stream box with Xumo (previously known as Flex). If you did not activate the service at the new lo
Requests to return equipment I’m using at my new home
I’m receiving requests to return my equipment. I recently moved and transferred my service to my new residence. I brought my equipment with me as instructed. Service and equipment is working at my new address but I don’t want to be charged for not returning everything. I’ve tried calling multiple cu
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Assistance Request
I need help with corporate customer service communications. Can I please get DM enabled?
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Customer Service
user_d9qwby, Thank you for reaching out. Since we have a few things to cover, I want to bring us into a private chat to collect the details of your location and accounts. We are limit on the actions we can take for NOW services, but we can work
ACCOUNT GOT MESSED UP WHILE MOVING ADDRESS !! I was promised a refund four different times. i never received it. [Edited]
Long story short I had xfinity Now internet and phone service. i moved into a new address and I used the chat feature to request an address change.And I did let them know that my new house didn't have a coax setup that I would need to have in a technician come out. they said that was totally fine. T
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@br_k230 I am glad to hear that it came back up quickly! I know you are in contact with the lineman but we are here if you need any help with getting another appointment scheduled.
My service is back up and don't need a technician
My internet connection was down for an hour last night and four hours this morning. I drove into an Xfinity store because "no internet" means no phone, either. I got home, and service was restored. I need to waive off the service call. How?
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Cancel xfinity internet access
What options do I have to use my email if I cancel xfinity internet
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I completely understand how frustrating it is to be stuck with new equipment that won't install, especially when you are having trouble reaching a live person. Let's get this sorted out for you user_2gpotq! To help me figure out exactly what is going
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New xi6-t streaming box won't install
We got 3 of these today and they won't finish the install. Xfinity assistant says we need a tech visit which will incur a charge. Can't get to a human on the phone.
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