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user_1onl9r I'm sorry to hear about the daily disconnections. I see EG offered our status center page to check if the area is being affected by an interruption. Did that help? Are you still experiencing issues?
Internet Disconnecting Daily
My internet is disconnecting daily. Please assist on what's the problem is. Here's my info: [Edited: "Personal Information"] [Edited: "Personal Information"]
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it’s staggeringly awful, complete garbage.
Awful new streaming app
The new streaming app is terrible. No scheduled shows available, recordings not listed only video shows. Can’t find the show you want as it’s too cluttered with video and a play button on each video. Only can schedule a week out. Put it back as it was
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Peacock Premium
I just noticed that as a Platinum member with Xfinity that I get Peacock premium included with my service, I activated it but I'm not able to get Peacock Premium it says I need to upgrade my subscription. I am looking to see how I get Peacock premium that comes with Xfinity I am a platinum member
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Customer Service
Why is fast forward only 10 seconds.
Xfinity Stream iPhone app update SUCKS
I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide which is what I primarily used the app for. I also can’t search by channel name or number anymore. Please fire everyone involved in this update and let me have the previous version back. I
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I'm also having problems using the UGRADE15 coupon code.
UPGRADE15
I received an Xfinity equipment-upgrade email offering 15% off a Netgear CM3000 modem using promo code UPGRADE15. I followed the link in the email and purchased the recommended modem, but the coupon code was rejected at checkout. Could you please honor the advertised 15% discount through a refund or
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I’ve commented here before but I’ve been following along. I am absolutely blown away how a company whose main business is cable television could approve, let alone develop, a streaming TV app that is so lacking in features (many removed!) and strikin
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Please fix this ASAP! Highest priority bug.
Unable to see scheduled recording with new streaming app (version 9.0.0
I’m not able to see my scheduled recordings anymore with streaming app version 9.0.0. Previous versions I was able to see scheduled recordings under the recordings tab. Now with new version it is removed.
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I have the same complaint. Fix it ASAP.
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
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Agree 100 percent the new app stinks all around
Favorite Channels Option?
Why did you take the ability to only view my Favorite Channels? It is ridiculous to scroll through hundreds of channels just to get to the one or two that I always watch! The Xfinity apps are very disappointing!!
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$10 Home Depot Gift Card
Hi, the code I was given to redeem the Home Depot egift card isnt working. It says I have to the end of the day to redeem/activate it, but when I went to the web site to obtain the gift card (i.e. Tell us about who will use the Reward. We need to know that person's name and email address to generate
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Customer Service
I also noticed the offer changed to a “sampling” of a handful of shows, none of which I would watch, the original banners said free Brit box this week, period, so if you actually fix this I would hope it’s for all content like it would be in a free t
Can't access Free Week of BritBox
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
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Doesn't anybody from Xfinity monitor these forums so they can answer questions like this?
[Action needed] Move your Xfinity service to your supported modem
I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your
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Favorite Channels Option?
Why did you take the ability to only view my Favorite Channels? It is ridiculous to scroll through hundreds of channels just to get to the one or two that I always watch! The Xfinity apps are very disappointing!!
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Xfinity Stream Website
How do I set favorites on the guide?
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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Same situation here.
UPGRADE15
I received an Xfinity equipment-upgrade email offering 15% off a Netgear CM3000 modem using promo code UPGRADE15. I followed the link in the email and purchased the recommended modem, but the coupon code was rejected at checkout. Could you please honor the advertised 15% discount through a refund or
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Internet and cable in and out
Tighten cables, restart modem, restart power what is going on this has been happening for five days. I'm so tired of it
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Your Home Network
I'm happy we could work together to get this resolved, user_qre8lk! If anything more does come up please create a new post and our team will be here to help.
Invite friends and family encounters You can't make this change right now
Hi, When I try to click invite friends and family under account and identity, it brings me to the page You can't make this change right now We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. It provides
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I have yet to find scheduled recordings! Ridiculous.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Streaming app update is HORRIBLE!
I use the streaming app every day to watch recordings, and the recent update is not user friendly. It’s as though it wasn’t consumer tested by actual users! Aren’t updates supposed to improve the user’s experience? This disastrous. These are some of the problems: 1. There is no smart resume 2.The fo
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Xfinity Stream Website

EXACTLY! No favorites, no red dots, on and on. Please reinstate previous app! Thank you!
user_zz704l
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8 hours ago
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Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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