Xfinity Community Forum

user_eij1e0 We appreciate you reaching out to us over our Community Forums, and sharing your experience. This is not the experience we want you or any of our members to have. Our team would be more than happy to help get you pointed in the right

XfinityMartyR

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18 hours ago

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Horrific customer service.

I would like to express my extreme displeasure and disappointment with Xfinity. Your service and support suck so much. I was on the phone for hours and they did nothing for me. I was escalated to a supervisor who just parroted the same thing as the agent after waiting on hold for them. I have to jum

Question

Hi @user_7dcbqz are you still experiencing issues with your new plan? If so, we can help here. Please send us a direct message with your full name and address to get started. To send a direct message: Make sure you are signed in

XfinityEva

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18 hours ago

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Change recent plan. Remove smartphone

Change recent plan. Remove smart phone

Question

Hello @user_we7t0c are you still experiencing issues at this time? We recommend starting here: https://www.xfinity.com/support/articles/admin-tool-access

XfinityEva

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18 hours ago

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Bridge mode option to enable or disable are gone

As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when thi

Question

This is a prime example of why the community forums exist, love to see the good conversation here. Our good friend @BIslander is spot on @TimDH. Happy viewing! ❤️

XfinityJustinM

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18 hours ago

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Xfinity "told" me I could upgrade my TV boxes to get 4K video. But apparently it will not work without Xfinity Internet.

I could not find any information on what model of box Xfinity was sending me, so I had to order it to find out. After it arrived today, I was able to google "XG1v4-A" as it was printed on the back of the device. Turns out you need to have X1 internet to be compatible with the device. I dumped Comcas

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billing

Am being threatened that unless I pay $662.25 I could have service terminated. I have made four calls to customer service. The first was on 11/25/2025 and was to remove unwanted service. Was told my bill would be around $223.70. ( Fourth call also said it would be this amount. ). Second call said I

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Billing

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Horrific customer service.

I would like to express my extreme displeasure and disappointment with Xfinity. Your service and support suck so much. I was on the phone for hours and they did nothing for me. I was escalated to a supervisor who just parroted the same thing as the agent after waiting on hold for them. I have to jum

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Customer Service

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@user_vhr2k5 Thanks for replying. I see we did send a response, asking to confirm a security code, and there was no answer to that, so the thread automatically closed after a few days. This is not a live chat platform, as we send messages to one anot

XfinityBenny

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18 hours ago

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Longtime Xfinity Customer Requesting Competitive Pricing Review

I have been a loyal Xfinity customer since 2010 and have consistently chosen to stay with your company for over 15 years because of the reliability and performance of your services. During that time, I’ve recommended Xfinity to friends and family and have genuinely wanted to remain with you for the

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transfer to yahoo

I have 3 Comcast.net accounts. When logging into the accounts on January 30th on webmail, I received the banner saying I could make the transfer to yahoo. I clicked the getting started button and successfully transferred 2 of the 3 accounts over. The final account, my mail account, I no longer get t

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Email

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user_6uvj5l thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had a less than savory experience over the phone recently, and I would like to turn that frown upside down. What was the initial reason f

XfinityMarcus

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18 hours ago

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Disgusting customer service

In addition to being on the phone for hours your customer service representatives even have the audacity to insult a customer of more than 50 years by asking them if they even know the meaning of the word " verification". I was speechless.

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I need more bandwidth and you xfinity aren't letting me have it

I need more bandwidth and you xfinity aren't letting me have it. why not i keep getting stalled out of slower speed & need more bandwidth to cover my internet functioning best. please add more bandwidth & let me know that you have with probable increase of funding to accommodate the increase in band

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Customer Service

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user_qfb1az Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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19 hours ago

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Xfinity Support

Hey I’ve been getting charged for equipment we’ve never received or had with our plan and have been getting charged for years. A long time ago when I was late on payment I brought it up asked what it was the employee wasn’t understanding me and said it was an activation fee every month so that’s wha

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No response on the dm

user_vhr2k5

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19 hours ago

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Longtime Xfinity Customer Requesting Competitive Pricing Review

I have been a loyal Xfinity customer since 2010 and have consistently chosen to stay with your company for over 15 years because of the reliability and performance of your services. During that time, I’ve recommended Xfinity to friends and family and have genuinely wanted to remain with you for the

Question

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Xfinity Support

Hey I’ve been getting charged for equipment we’ve never received or had with our plan and have been getting charged for years. A long time ago when I was late on payment I brought it up asked what it was the employee wasn’t understanding me and said it was an activation fee every month so that’s wha

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Billing

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John M here in Chester VA. My comcast to Yahoo migration a few weeks ago seemed to go acording to someone's plan. All my folders migrated, BUT "NO DATA MAIL from FOLDERS" did not make it. Why? None of the migration limitations were

jmetzchev1

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19 hours ago

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Missing Email Folders in Transition to Yahoo Email

I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?

Question

Okay I appreciate you checking! In that case let's take a deeper look at your account to see what we can do 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address assoc

XfinitySeth

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19 hours ago

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Platinum Reward - Missing Peacock Activation Link

I am a Platinum member and do not see the Peacock Premium reward link in my account or rewards page. I've heard this forum is a good way to get help. Could someone help?

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user_onufcj Thank you for reaching out! I would recommend clearing your cache, and cookies for your web browser. Then try the activation link again, ensuring you are signing in as the Xfinity Primary user.

XfinityMartyR

commented

19 hours ago

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Xfinity support

Platinum member, link for free peacock activation says I'm not eligible.

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Peacock turns off

When trying to watch a movie on peacock after the commercials my entire Xfinity box goes off. Happens over and over and only when trying to watch peacock. I have to unplug my box to get it to connect back on. When I go back to peacock and try to watch again same thing....

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Xfinity Stream Website

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Thank you. I sent a direct message to Xfinity Support as requested.

Brandonbaz

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19 hours ago

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I made a change to my account online.

Hello, I made a change to my account online and received a confirmation number, but it does not look like the change was made. Looking for help

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Disgusting customer service

In addition to being on the phone for hours your customer service representatives even have the audacity to insult a customer of more than 50 years by asking them if they even know the meaning of the word " verification". I was speechless.

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Customer Service

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Change recent plan. Remove smartphone

Change recent plan. Remove smart phone

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Customer Service

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