Xfinity Community Forum

Horrible service

So my wife needed a new phone. Just an upgrade. In and out right oh no 1 1/2 hours later we are done. Then get home the new phone doesn’t wirk get text from Xfinity phone was put under the wrong accout hows that my fault now wife is without phone for a day. cone back in the next day Sunday I’m going

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Customer Service

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@XfinityMatthew This did not work for me. In my Xfinity account, "devices" ONLY showed my router. The cell phone was nowhere to be found. I went back to the Xfinity store for the 5th or 6th time in 2 weeks and was fortunately able to get a label pri

user_65mbvk

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15 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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Before I migrated my Comcast email to Yahoo, I was receiving and sending Comcast email on Gmail. Once I migrated I got these messages: comcast.net (POP3) Last checked: 1 day ago.View history

b68

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15 hours ago

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I want to add comcast(yahoo) email to gmail account

POP/SMTP email servers I used before transitioning to Yahoo no longer work. Does Comcast have a solution? AT&T generates a SECURE MAIL KEY for a password. This is the Google instructions for AT&T: Step 1: Generate an AT&T Secure Mail Key Because AT&T requires extra security, you cannot use your regu

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Hello, @ABQ_Long_Time_Comcast let's make this right. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click t

XfinityThomasC

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16 hours ago

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Comcast is Dishonest and Excuse-shifting Company

Comcast Xfinity delivered one of the worst customer service experiences I’ve had in years. I scheduled a service appointment, rearranged my entire day to be home during the appointment window, and waited for hours — only for no technician to ever show up. To make matters worse, Comcast later falsely

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Modem troubleshooting

Peacock movies end abruptly near the end to black. My printer and desk top are not printing on command so I try rebooting both but it continues. They are on the same floor but 40ft away from the modem.

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Your Home Network

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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16 hours ago

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Comcast is Dishonest and Excuse-shifting Company

Comcast Xfinity delivered one of the worst customer service experiences I’ve had in years. I scheduled a service appointment, rearranged my entire day to be home during the appointment window, and waited for hours — only for no technician to ever show up. To make matters worse, Comcast later falsely

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Limey11 Have you tried to uninstall and then reinstall the Streaming app? This helps to make sure you have the latest version of the app.

XfinityChristy

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16 hours ago

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Sound drops on iPad Pro

Sound drops on iPad Pro while using Xfinity streaming app

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blocking of PBS Passport

I am new to PBS passport. The xfinity comcast streaming appears to be blocking Passport. The PBS or OPB tech suggests that the router or this XUMO- Xfinity might be blocking doubleclick.net which distributes the mandated sponsor ads with the Passport programs. I went to our Gateway router, but didn'

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Flex

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Why can't I access my comcast.net email?

user_azgu8u

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16 hours ago

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comcast.net

why can i not access my comcast.net email

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Hello @CHL1014, thank you for taking the time to leave a post. Sorry to hear you’re having issues with your text messages. I can absolutely understand how frustrating that must be, especially when messages are coming through late or all at once

XfinityMarshante

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16 hours ago

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Text messaging

I am not receiving all my text messages. Some come through hours later in a batch... I have performed a network re-set and I still am having issues. I believe I need a re-provision to the SMS/MMS feature on my account. I believe the database did not fully update after my port from ATT.

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user_2ohvfp Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll do our best to help you. When you have a moment, please send a Direct Message with your full name and ad

XfinityBenjaminM

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16 hours ago

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Customer Service

Worst customer service I've dealt with in my life. This is the third instance of needing to context them and it took 2 weeks, 6+ hours of being on the phone, and 4 different agents before I finally got my issue resolved. Customer support can help you unplug your router and plug it back in but if it'

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Comcast is Dishonest and Excuse-shifting Company

Comcast Xfinity delivered one of the worst customer service experiences I’ve had in years. I scheduled a service appointment, rearranged my entire day to be home during the appointment window, and waited for hours — only for no technician to ever show up. To make matters worse, Comcast later falsely

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Customer Service

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I just saw the pinned "unknown devices" thread at the top of this topic (I was in the Xfinity Mobile topic when I searched and posted). Could that be the source of my issue? If so, I have a likely suspect in the form of a cheap NAS box, but am not su

requa

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16 hours ago

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Connected Device Amnesia

I've seen plenty of posts asking about devices not showing up in the list of connected devices. I seem to be having the opposite problem. Several times a day I get notifications on my Galaxy S26 from the Xfinity app that a new device connected to my network. These are almost always devices that have

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@Mgzero69 I'd like to get a look at your account specifics to better troubleshoot that error. Can you please send us a DM to Xfinity Support with your full name and address to get started?To send a direct message:Click "Sign In" if necessaryClick the

XfinityBillie

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16 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Customer Service

Worst customer service I've dealt with in my life. This is the third instance of needing to context them and it took 2 weeks, 6+ hours of being on the phone, and 4 different agents before I finally got my issue resolved. Customer support can help you unplug your router and plug it back in but if it'

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Customer Service

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Connected Device Amnesia

I've seen plenty of posts asking about devices not showing up in the list of connected devices. I seem to be having the opposite problem. Several times a day I get notifications on my Galaxy S26 from the Xfinity app that a new device connected to my network. These are almost always devices that have

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Your Home Network

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alleng23 Welcome to our community forum and thank you @BruceW for providing your expert insight :). Were you able to reach out to the admin of the sites that give you the "Access Denied" error to see what could be causing this? Are you using Adv

XfinityEmilyB

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16 hours ago

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Getting an "Access Denied" message on many websites

Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different

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The domain is supposed to be @myctl.net

user_rbwojq

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16 hours ago

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@myctl.net

I am not receiving messages from a contact that has @myrtle.net domain is this an issue others have experienced?

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@myctl.net

I am not receiving messages from a contact that has @myrtle.net domain is this an issue others have experienced?

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Xfinity App

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scam

My grandmother got an email stating that Xfinity hadn't received the payment for this month. She followed the link, and "paid" it. However Im thinking it was a scam. Shes on autopay and it was to be paid the same day she got the email. The email was from "Xfinity Billpay" but when I clicked the name

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Email

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