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Xfinity backed support chat person said a technicain will physically have to come to my house to fix issue.
1000/1000 Xfinity XB10 bridge mode - Speedtest 1050 down / 40 up
I have the 1Gig symetrical plan with XB10 gateway (bridge mode) and my own router and switch for my LAN. I onlny get ~40Mbps up. Sometimes it goes to ~600 MBps then drops down below 50 with no change by me. I went to Xfinity store to swap my gateway with no change. I asked tech support to send my ga
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You're in the right place for help! Balances usually takes a minimum of thirty days before the collection agency updates balances and account status. @user_va5a3c, Can you please direct message me your first and last name along with your f
Returned equipment now in debt collection
I returned equipment in 2024. I have receipts showing return in process with serial numbers. I’m still being pursued by debt collectors for $600.
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The new line needs buried. If closing the case doesn't stop that, then it is fine. Thanks!
Home router modem synch and reboot reconnection issues
I'm having an ongoing cable modem connectivity issue and probably need a technician visit to inspect the line/plant serving my address. Summary: My modem at times repeatedly fails to complete DOCSIS registration and cycles through partial-service states when I perform a modem reboot. In addition, I
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The main line from the box on the street to my house was replaced. Seems it was ill repaired in 2 places. Near the box, Comcast for sure did that one. The other one was buried and likely due to a neighbor's irrigation and/or aeration work as I haven'
Home router modem synch and reboot reconnection issues
I'm having an ongoing cable modem connectivity issue and probably need a technician visit to inspect the line/plant serving my address. Summary: My modem at times repeatedly fails to complete DOCSIS registration and cycles through partial-service states when I perform a modem reboot. In addition, I
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Hello, I just wanted to check in and see how your service shave been over the last couple of days.
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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user_5fbj9q Thank you for giving us the opportunity to help with your Xfinity phone and get you connected. We're happy that everything has now been addressed and that your concern has been resolved. Thank you for your patience throughout the process,
errorCode=10.SALESCHANNELMANAGEMENT-5028
Trying to sign up for Infinity Voice takes me to this error page. Help!
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@XfinityGabriel please read this entire thread. It’s almost like you haven’t at all. This channel is one I will be watching for 90% of October with the MLB playoffs. I think the math there means if it isn’t working properly, I should be refunded 90%
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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Billing dispute — existing customer paying $95/mo for 600 Mbps
To Xfinity Customer Care, I'm writing about my internet bill. As an existing customer, I'm being charged $95/month for 600 Mbps service. I was never properly notified that my promotional pricing was ending and my rate was changing. The only disclosure was fine print on page 3 of my bill. When I call
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Billing
@user_sxgxy5 Thanks for making us aware that you're also having this issue. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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I was chatting with direct messaging. They were to verify account and never got back to me nor have they verified anything.
Multiple channels not accessible
SeeFor the past 3 months multiple fire sticks and multiple TVS have not been able to get a number of very useful Xfinity stream channels. I have Uninstalled and Uninstalled and reinstalled the app cleared the cache and data Signed out and signed in Unplug the television and router and modem for over
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Xfinity Gabriel you've got to be kidding us? Read the thread, this issue has been well documented for 5 days now. Xfinity has been derelict in their duty to serve their customers. You have all the information you need if you read above. This problem
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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I need a calling number
I need to talk to customer service as soon as possible
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Customer Service
Returned equipment now in debt collection
I returned equipment in 2024. I have receipts showing return in process with serial numbers. I’m still being pursued by debt collectors for $600.
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Billing
Hi there and welcome to Comcast @Kev6. Thank you so much for reaching out to us regarding your modem options. You are in the right place, we are happy to assist you today. Now depending on your Internet speed, we do have modems specific for them. You
Energy Use
I’ve had the same gateway (Arris model TG1682G) for many years. Is there an updated model available that’s more energy efficient and perhaps has other new or updated features?
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Hi user_3fzwlc! We appreciate you reaching out to our Xfinity Forum regarding this similar billing issue you're experiencing. Please know that my team is here to help and we would be more than happy to further look into this for you. So that we can r
Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate
So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w
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Per this article, https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf, it appears I need to make a request to get MACSec restrictions removed from my account an
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Need Help Provisioning ONT for Customer-Owned Router (Ubiquiti Dream Machine)
Hello I just got my home internet installed. There is an ONU (direct fiber to my house and then ethernet into my utility closet). The tech was explaining to me how the current flow requires me to have the XER10 but I found posts here and articles explaining that I should be able to get that XER10 di
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