Xfinity Community Forum

Closing post due to age.

XfinityMichaelC

commented

12 hours ago

to the conversation:

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Only one channel is freezing

I have an ongoing problem for several months where only one channel is freezing. Most of the time the audio stops and the picture freezes. It is usually just for a few seconds. It has always resolved itself within hours. When my TV is doing this, the Xfinity Stream channel is also doing it! Every ti

Question

Issues with MeTV freezing

I am having the same problem with MeTV! It is constantly freezing sometimes for a few seconds and sometimes (like right now), it will stay that way for 5-10 minutes and then the screen will go blank. Xfinity is NOT cheap!! Why am I paying for a service and not getting 100% of what I am paying for?

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Accepted Solution

Hey there, user_ssrhdv! We appreciate you posting on our XFINITY Community forum. Just to clarify, are you attempting to cancel your NOW Wi-Fi pass or just trying to disable your hotspot?

XfinityNatalie

commented

12 hours ago

to the conversation:

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6

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Canceling Xfinity Wifi Hotspot

Why its so hard to cancel ?

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Thank you for reaching out to us @GargoMar! At the end of the day, I enjoy relaxing by catching up on shows or putting on a favorite channel. I know just how inconvenient this is. Are you seeing this issue on multiple boxes in the home? Do you have o

XfinityAldrik

commented

12 hours ago

to the conversation:

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2

Issues with MeTV freezing

I am having the same problem with MeTV! It is constantly freezing sometimes for a few seconds and sometimes (like right now), it will stay that way for 5-10 minutes and then the screen will go blank. Xfinity is NOT cheap!! Why am I paying for a service and not getting 100% of what I am paying for?

Question

Thank you for reaching out to us @GargoMar! At the end of the day, I enjoy relaxing by catching up on shows or putting on a favorite channel. I know just how inconvenient this is. Are you seeing this issue on multiple boxes in the home? Do you have o

XfinityAldrik

replied

12 hours ago

to the conversation:

0

Only one channel is freezing

I have an ongoing problem for several months where only one channel is freezing. Most of the time the audio stops and the picture freezes. It is usually just for a few seconds. It has always resolved itself within hours. When my TV is doing this, the Xfinity Stream channel is also doing it! Every ti

Question

Thank you for reaching out to our team here. I am sorry about any misinformation that was provided on the box. The Flex box and service are free on an account, but the equipment would need to be returned. That is the same policy for any Xfinity owned

XfinityJohnG

commented

12 hours ago

to the conversation:

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2

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Flex Bix

I was sent a flex box that I didn’t ask for. I called and was told that it was free, mine to keep, and there were no worries. I didn’t even use it and got rid of it. This was 4 years ago. Today I cancelled my service and was told I would need to return it or I would be fined. I didn’t even know what

Question

@user_69cfia Thank you for reaching out to us in reference to your dispute and restoration of your Xfinity internet service. I do apologize for any inconvenience this has caused you. To further assist you I would need to access and verify your Xfinit

XfinityCarolyn

commented

12 hours ago

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URGENT: Home Security Offline - Breach of Verbal Agreement regarding Payment Plan

To Xfinity Executive Customer Relations: I am filing a formal dispute regarding my account. Over the last four days, I have received multiple conflicting directives and broken promises from Xfinity representatives that have resulted in the loss of my home security services. • Wednesday: A payment pl

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heidilaf77 I'm sorry to hear that you're having trouble receiving emails from your Gmail address. For email blocks or blacklisting, I would recommend contacting our Customer Security Assurance Team, as they specialize in assisting with any security e

XfinityThomasD

commented

12 hours ago

to the conversation:

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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Accepted Solution

Canceling Xfinity Wifi Hotspot

Why its so hard to cancel ?

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Customer Service

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Thank you for reaching out to us in reference to your dispute and restoration of your Xfinity internet service. I do apologize for any inconvenience this has caused you. To further assist you I would need to access and verify your Xfinity account. To

XfinityCarolyn

commented

12 hours ago

to the conversation:

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URGENT: Home Security Offline - Breach of Verbal Agreement regarding Payment Plan

To Xfinity Executive Customer Relations: I am filing a formal dispute regarding my account. Over the last four days, I have received multiple conflicting directives and broken promises from Xfinity representatives that have resulted in the loss of my home security services. • Wednesday: A payment pl

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If we can help you out with anything else in the future we are always happy to assist you, and happy to welcome you back.

XfinityJon

commented

12 hours ago

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Cancel Internet Service

Hi. I would like to cancel my Xfinity Internet service

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I did not receive NOTHING!

user_h4lt1i

commented

12 hours ago

to the conversation:

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200 gift card

I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?

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URGENT: Home Security Offline - Breach of Verbal Agreement regarding Payment Plan

To Xfinity Executive Customer Relations: I am filing a formal dispute regarding my account. Over the last four days, I have received multiple conflicting directives and broken promises from Xfinity representatives that have resulted in the loss of my home security services. • Wednesday: A payment pl

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Customer Service

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I didn't receive ANYTHING since I posted how can I receive my promotional offer of $200.00 NOTHING! please help

user_h4lt1i

commented

12 hours ago

to the conversation:

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200 gift card

I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?

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Poor service, with a full bill

How can we complain about service if we can’t get to a representative? This is the kind of service that we get and we can’t get through to anybody, so the only way we can complain and show the lack of service that we are getting for the hundreds of dollars they want to bill us full price for [Edited

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Billing

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Dispute unlimited plan charges

Hello, I just found I have been charged $30 a month for the past year for an unlimited plan on my iPad which I have not used and did not request. I called previously to settle issues with my account and bill and communication was not good. I would like review and reimbursement. I have been a long ti

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Plan

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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Customer Service

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@user_xv0u5u You can try using an Android VM (Virtual Machine) app on your PC, like a MuMu player, and do it from there.

EG

commented

12 hours ago

to the conversation:

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No Admin page

Is it just me or is it unacceptable that there is no way to access anything to do with the modem etc without a smart phone? I would love to have more control over my own network etc but the app is so dumbed down there isnt much control not to mention id much rather have it on a browser than a smartp

Question

Hello @user_qcmdkz, I am sorry to hear you're looking to leave us, but I can certainly help you with the next steps for your cancellation. Do you still need a hand with this, or have you already gotten it squared away?

XfinityQuemekia

commented

12 hours ago

to the conversation:

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Cancel my service

I wish to cancel my service as of today

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@kanishka42 First, thank you for choosing Xfinity as your service provider. I would be more than happy to assist you today. Yes, we can check the device's eligibility using the MAC address. To send a "Direct Message" to Xfinity Support: Go to

XfinityCarolyn

commented

12 hours ago

to the conversation:

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K

Check eligibility of used cable modem

Is there a way to verify whether a previously-used cable modem is eligible to connect to Xfinity? I understand that in some cases, the modem might already be associated with another customer, making it more difficult to re-use. I can provide the HFC MAC address of the modem in question.

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