Xfinity Community Forum

Wrong trade in value on two iPhone 15s because the store coded the transaction as new line plus byod instead of new line with trade-in

I am posting this on 6/20/2026 because the relevant Xfinity Mobile Apple trade-in promotion ends on 6/21/26. I moved three lines from Verizon to Xfinity Mobile on Mobile Plus and purchased new iPhones with trade-ins. IK had check for the promotion and was VERY clear that this was three new lines wit

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Devices

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Frequent password resets required

In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev

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Email

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No dial tone Xfinity Voice

My Xfinity Voice landline has no dial tone I restarted the router but it did not resolve the problem.

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Home Phone Service & Equipment

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Also wondering why a tech takes over 3 days. My neighbors and I have an outage that started at the same time, so it's believed to be an outdoor issue (not a problem with the respective modems).

user_a18b30

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9 hours ago

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No WiFi for 24 hours, soonest tech will take 3 more days

3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t

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It has already been taken care of

user_f01716

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9 hours ago

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Loose wire

The wire from the pole to my house has gotten loose and is rubbing on the garage roof. Can I get a tech to come tighten it up?

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No WiFi for 24 hours, soonest tech will take 3 more days

3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t

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Billing

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Master_baton_1826 Happy to help get it removed for you! I see we recently worked with you in direct messaging already to allow me to continue assisting there. Can you provide me the Mac address of the device needing removed in direct messaging to con

XfinityEricB

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10 hours ago

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Remove Oldest Modem From Account

I have 2 modems on my account and I want my oldest modem removed from my account. I can see the oldest modem is still on my account on the website. I have also tried using the app and going to the WiFi tab but all I see there is "You're online No outages found". I also tried using the Xfinity Assist

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Remove Oldest Modem From Account

I have 2 modems on my account and I want my oldest modem removed from my account. I can see the oldest modem is still on my account on the website. I have also tried using the app and going to the WiFi tab but all I see there is "You're online No outages found". I also tried using the Xfinity Assist

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Customer Service

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Hey, @user_8y18h2! It looks like one of our community's Problem Solvers provided some tips. When you get a chance, let us know if any of that helped or if you still need some help. Our team is here to assist however it can!

XfinitySara

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10 hours ago

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Mac/IOS mail not working for Comcast accounts

This is an issue that happens regularly. All of our Apple devices cannot verify the Comcast email. I have reset the Comcast password and conformed the new password is correct in the Mac settings. I have also conformed that the security box for third party apps is checked. This is occurring on all of

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user_iza7wu Thanks for reaching out for help with your email login concern. We are happy to help get this fixed for you. What is the error or issue you are running into when you try to login, and are you using our website, our app, or a third party a

XfinityEricB

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11 hours ago

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Cannot Log Into Email [Edited]

Can not log into my email i have tried everything it's tells me to do still won't come up I need it have important email i need [Title Edited: "Personal Information"]

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I am having same problem

ldunaja

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11 hours ago

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comcast.net

why can i not access my comcast.net email

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It has been more than a week here. Still waiting for them to fix it. This ruined my vacation already. I cannot believe I’m paying for a service that is for no use and I cannot do anything about it while abroad.

user_s3hzll

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11 hours ago

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No cell data abroad. No international coverage

I travelled relying on my Xfinity mobile plan which included international data. I arrived and no cellular data available past three days. I’m now abroad with no phone or internet access which is miserable. Reached costumer service on Friday 6/12 and they couldn’t fix it—only giving me a ticket to b

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Hello @user_l9zllx Thanks for reaching out. The two additional extenders it is referring to is based upon the results of the network health test. This takes place over the first 14 days of the internet being installed. If it still detects signal issu

XfinityMatthew

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12 hours ago

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Xfinity Pro Wifi Extender Question

I had Xfinity installed yesterday, 1GB plan $50 and also paid $15 to upgrade to pro. The technician arrived with only the gateway, no pro wifi extender. I contacted customer services once the technician left to explain the situation and they sent me one by fedex overnight. I received it today, plugg

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good luck. I'm going on 27 days dealing with no international service. 26 days of run around. FCC complaint. 100 hours dealing with inept people. xfinity cant fix it. total incompetence

user_z1kfks

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12 hours ago

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No cell data abroad. No international coverage

I travelled relying on my Xfinity mobile plan which included international data. I arrived and no cellular data available past three days. I’m now abroad with no phone or internet access which is miserable. Reached costumer service on Friday 6/12 and they couldn’t fix it—only giving me a ticket to b

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iGibby88 Hello! Thank you for reaching out to us here on our Community Forum. That domain name may not be legitimate, and we certainly recommend not uploading anything to it. Here is a link that explains the verification process in more detail. Also,

XfinityBenjaminM

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12 hours ago

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Order verification sketchy domain name not related to xfinity please help?

I purchased a new mobile plan through the xfinity chat rep. We had some issues with 2factor so they logged into verify for me. Then I was sent an email to verify and upload my license the domain was sketchy. Is this legit? caspian.probity.cloud

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Good morning @Sleepy79, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity stream app, I know how frustrating that can be, but you have reac

XfinityJeff

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12 hours ago

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Xfinity Stream app On Xumo

Yesterday we were able to find and watch my favorite on the Xfinity stream app on our Xumo. But now they are missing but only on the streaming box, I can watch on laptop but that isn't convenient for me and my Mom. Is there a way to fix this, as the missing favorites we have watched since we got the

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Hello @user_2rwik1 This is not information we can send you here publically. Your mobile account number can be found if you log in on the Xfinity website or Xfinity app. Getting the transfer pin needs to be done online. The steps for this proc

XfinityMatthew

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12 hours ago

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Number transfer

What is my account number and pin so I can transfer my number to another carrier?

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SS54 You can try our prepaid team at 1-855-757-7372 which may have a way to assist given the pass is prepaid, but the service doesn't provide you with an account for us to work with to be able to assist sorry. All our documents say for troubleshootin

XfinityEricB

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12 hours ago

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The Now wifi pass does not work

The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration

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Hello @user_r3vxof Sorry to hear about the connection issues after the service interruption. Is this still happening? Did we get a tech scheduled for you? We'd be happy to help if this issue is still ongoing for you.

XfinityMatthew

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12 hours ago

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Persistent internet issues after outage, only some devices connect

I'm having a critical internet problem after a long outage last night in my area. Since the service was restored, my connection has been severely unstable. Only some devices in my home can connect. My computer, phones, and Harbor baby monitor camera are all unable to connect. This means we cannot mo

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DELETE

I accidently. deleted m y inbox, can you help me restore them?

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Email

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