Xfinity Community Forum

U

Wires down

How do I report wires down

Question

•

Customer Service

19

2

0

U

i need to talk to an agent Note: This comment was created from a merged conversation originally titled direct message

user_rwafjq

commented

8 hours ago

to the conversation:

0

1

U

I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic

Question

C

Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again

Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc

Question

•

Your Home Network

11

0

Hey there, @raven19! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know that it must be frustrating when attempting to watch back your DVR recordings. I rely on my recordings with my busy lifestyle, so I total

XfinityAdrienne

commented

8 hours ago

to the conversation:

0

CLOUD RECORDINGS not playing back

This last week has been nothing but ridiculous. Almost every show that I have set to record has had some issue where it will not play the whole way through. Most of them I can find on the demand. But Dr. pimple Popper‘s new episode I can’t get it to play and it’s not available on demand. I’m paying

Question

U

Internet connection

The internet connection is very slow. Sometimes there is no connection. Call me to [Edited: "Personal Information"]

Question

•

Your Home Network

13

1

0

U

no no no this service is pathetic

user_rwafjq

replied

8 hours ago

to the conversation:

0

U

Unhappy customer

I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic

Question

U

I need to make a payment

Need to speak with someone to make a payment

Question

•

Channels and Programming

8

0

H

Severe Upstream Instability After Buried Drop – Request Escalation

I’m experiencing severe upstream instability that began immediately after a new buried drop was installed today. Before the bury, real‑time applications (Zoom, etc.) would freeze after several minutes. After the bury, they now fail instantly, and the application’s statistics remain empty, which indi

Question

•

Customer Service

12

1

0

U

Damaged Utility Box with exposed wires

The utility box outside my house looks to have Ben run over and the wires are fully exposed to the elements and spilling out. I need to confirm that this belongs to Xfinity and If it does have somebody come out and take a look and repair it.

Question

•

Customer Service

9

1

0

U

Billing rates went up 33%. Good bye Xfinity

I was paying $65/mo until a year ago. Then it went to $75/mo and now it jumped to $99/mo. I both case I was never informed in advanced of the rate increase. So much for keeping the customer up to date. When I called they could lower my rate but I would have to get a cellphone. I told them I didn't w

Question

•

Customer Service

22

2

0

U

Worst customer service ever in existence!!!

I have spent a total of 11 hours on the phone trying to get 2 phones linked from one xfinity account to a new account that was created by their agent by mistake. And all they do is transfer me back and forward.i will be canceling every service. Phone, internet, streaming, as well as at home security

Question

•

Plan

5

0

U

Need an actual human's help....

My wifi went out the other day and I contacted Xfinity support for help troubleshooting because the methods suggested in the app didn't work for me. After about 2 hours of messaging, they were able to reconnect my wifi. Part of the reason why this took so long is the agent I was talking to kept tryi

Question

•

Customer Service

16

1

0

@user_asjtxb Thanks. Does the final statement show the service stopping in order to post the final balance?

XfinityBenny

replied

9 hours ago

to the conversation:

0

U

Don't use this company

I paid my account in full both my wifi and cell. My wifi was paid and canceled end of April 2026 last day. I also paid my cell phone for May during that time in full, only to break my phone and disconnect my service with you on the 6th because of rude employees and I got my transfer pin and left. On

Question

U

Lose internet on my mobile phone when i leave my house.

Lose internet on my Samsung Note 9 when i leave my house. Believe this started happening after I returned from vacation and there was a system download (around 6-1-26) on the phone.

Question

•

Network

5

0

There is the information on how to send a direct message on this platform at the https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 link. If you are able to send us your account infor

XfinityJohnG

replied

9 hours ago

to the conversation:

0

U

Worst customer service ever by far.

On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to

Question

U

@XfinityJohnG useless link. Brings me back to a forum conversation

user_w2pznq

replied

9 hours ago

to the conversation:

0

U

Worst customer service ever by far.

On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to

Question

@user_bweklt Quite welcome !

EG

replied

9 hours ago

to the conversation:

0

U

new cable service charge for running new wire

i recently completed a new build house in a very established neighborhood with customers on either side. 2 weeks ago xfinity told me the closest connection point was 540' away and it would cost $3300 just to get internet service to my house. i was shocked and asked if they could research that more a

Question

U

@EG thank you for helping, appreciate it

user_bweklt

replied

9 hours ago

to the conversation:

U

new cable service charge for running new wire

i recently completed a new build house in a very established neighborhood with customers on either side. 2 weeks ago xfinity told me the closest connection point was 540' away and it would cost $3300 just to get internet service to my house. i was shocked and asked if they could research that more a

Question

U

I’m not seeing a bell. Fix my problem

user_w2pznq

replied

9 hours ago

to the conversation:

0

U

Worst customer service ever by far.

On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to

Question

U

If Xfinity had as a corporate goal to make customer service worse every day this is probably a great example of that. Sending me back to the useless AI tool is not helping

user_w2pznq

commented

9 hours ago

to the conversation:

0

U

Worst customer service ever by far.

On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to

Question