Xfinity Community Forum

Broken coaxial cable

A technician came to my house to troubleshoot our slow WiFi. He said the coaxial cable was damaged. Is that something Xfinity can replace? Or should I hire an electrician?

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Your Home Network

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This is 100% of cop out. You forum members never read are frustration.

user_pkxec7

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9 hours ago

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Constant outages and no way to reach support or a live representative

I have been with a Comcast account now for 6 weeks and it is gone down at least eight times in that time frame. When I call to request assistance with this or even an answer as to why this continues to happen the AI bot that are we are forced to use continues to disconnect the call as no one can hel

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These articles may be helpful in trying to troubleshoot. Turn your access to third-party email programs on or off in Xfinity Email Switch your Xfinity Email from POP to IMAP on Microsoft Outlook Set up your Xfinity Email address

XfinityMatthew

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9 hours ago

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Outlook 365 Email not connecting to Comcast Email servers

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?

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Naven Thank you so much for reaching out for help with the damage claim being closed with our reason for you. I would be more than happy to help look into the previous tickets for you and help with the next steps if needed. If you could send our team

XfinityAmandaB

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9 hours ago

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Multiple tries at a Damage Claim being cancelled without resolution

At the beginning of January, a technician came to my house to fix an issue that the whole neighborhood was having. It didn't have anything to do with my house, but when they were working on their lines, they cut my invisible dog fence in multiple places. I had to pay $380 dollars for the company to

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Hello, @user_ume4jd thank you for reaching out over Xfinity Forums. I'd like to help check on the status of your order, and would like to gather some additional information to better assist. - What is the upgrade order for?- Was the orde

XfinityJustinC

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9 hours ago

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upgrade order

status of 2-19-2026 order

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We will always reply as quickly as possible to your messages, @user_l89vb2. We are speaking with you in direct message. We are not an instant chat as you may be used to. Our team is able to stay with you over time without starting over to ensure your

XfinityRay

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9 hours ago

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Wifi network constantly drops. [Edited]

[Edited: "Solicitation"] I have been an Xfinity customer for years - problems throughout. Over the last couple of months, my internet has become basically unusable. It started with the internet randomly dropping for a minute or two at a time, maybe a dozen or so times a day. I called to have it chec

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@XfinityMatthew I've avoided resetting the passwords, since the last I knew, it still worked on my tablet, and I don't want to be in troubleshooting mode when I travel. It might be helpful to send the link for turning on and off third party applicat

user_5jpaig

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9 hours ago

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Outlook 365 Email not connecting to Comcast Email servers

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?

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Hi there. I work for an MSP that uses ESET. The alert for JS/Packed.Agent.W usually refers to either an ad or popup chat bubble that is used to chat with support. The popup itself is run through Java (JS is javascript) and normally harml

user_6e4et3

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9 hours ago

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JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

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Hello @user_171b41 Thanks for reaching out. If that is what you are seeing for your current plan then it sounds like you are on an older grandfathered deal. New plans do include the first box free and 150+ hours or more depending on the deal. But we

XfinityMatthew

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9 hours ago

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Billing

I currently have the Ultimate TV package at a cost of $133.85. I receive only 20 hrs of DVR storage and a charge of $14 for TV box. Should the charge of the TV box and more storage be included with my package.

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How do i activate my peacock free for 24 months

Xfinity gave me 24 months free of peacock but I am unable to activate it. Help

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Xfinity Stream Website

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As far as I know, all X1 boxes use HDMI from the box to the TV. Some do not use a coax connection to acquire the content. But, the output to the TV is still wired.

BIslander

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9 hours ago

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Do I need a dvr box

I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15

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Billing

I currently have the Ultimate TV package at a cost of $133.85. I receive only 20 hrs of DVR storage and a charge of $14 for TV box. Should the charge of the TV box and more storage be included with my package.

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Billing

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Internet

My internet is always messing up what's the problem

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Your Home Network

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Hello @user_5jpaig Sorry to hear you have been having issues for over a month. Have you already attempted all the troubleshooting steps provided on this thread by @XfinityPaula and @XfinityAngie ?

XfinityMatthew

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9 hours ago

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Outlook 365 Email not connecting to Comcast Email servers

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?

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user_wuz7p6 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, is there any particular reason you're

XfinityMartyR

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9 hours ago

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Cancel Internet service

Turned off Internet services and cancel

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Really? Because I have already sent several direct messages and have not received a reply. lol

user_l89vb2

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9 hours ago

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Wifi network constantly drops. [Edited]

[Edited: "Solicitation"] I have been an Xfinity customer for years - problems throughout. Over the last couple of months, my internet has become basically unusable. It started with the internet randomly dropping for a minute or two at a time, maybe a dozen or so times a day. I called to have it chec

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We will not waste your time, @user_l89vb2 . We want this issue resolved and off your plate. Our team will check where everything is at with the line and can take further steps as needed to get that fixed.

XfinityRay

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9 hours ago

to the conversation:

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Wifi network constantly drops. [Edited]

[Edited: "Solicitation"] I have been an Xfinity customer for years - problems throughout. Over the last couple of months, my internet has become basically unusable. It started with the internet randomly dropping for a minute or two at a time, maybe a dozen or so times a day. I called to have it chec

Question

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Multiple tries at a Damage Claim being cancelled without resolution

At the beginning of January, a technician came to my house to fix an issue that the whole neighborhood was having. It didn't have anything to do with my house, but when they were working on their lines, they cut my invisible dog fence in multiple places. I had to pay $380 dollars for the company to

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Customer Service

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Where did you see that you need Xfinity Internet? The TV service on that box comes through the coax connection and whatever internet is needed for it is handled by the box, not your home service. The Xi6 WiFi box may need Comcast internet, but not t

BIslander

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9 hours ago

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Xfinity "told" me I could upgrade my TV boxes to get 4K video. But apparently it will not work without Xfinity Internet.

I could not find any information on what model of box Xfinity was sending me, so I had to order it to find out. After it arrived today, I was able to google "XG1v4-A" as it was printed on the back of the device. Turns out you need to have X1 internet to be compatible with the device. I dumped Comcas

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Go ahead and send us a direct message with your full name and the service address with the balance. Since it's under your name we may be able to access everything you need but I need to see what is on file for the account. To send a "Direct Message"

XfinityMatthew

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9 hours ago

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Escalation: Fraudulent $400 balance keeps showing up on my credit

Hello Xfinity Support, I'm reaching out here because I'm stuck in an endless loop with a $400 bill, and I need someone to help me get this permanently resolved. Here is exactly what happened: -When I got divorced several years ago and moved out, I completely canceled and turned off the Xfinity servi

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