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Infinite Login Loop While trying to activate service
I'm trying to activate my internet service. When I open the xfinity app it tells me to sign in. I sign in. It sends me back to the original sign in page. When I click sign in again, it says signed in as xxzaleon8xx!, which is my xfinity id. When I click continue. It sends me back to the first sign i
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Xfinity App
Need technician appointment to setup service
Hello, I am moving into a home that previously used AT&T so I will need a technician to install an internet line. Please let me know how I can schedule an appointment.
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Your Home Network
muted movie colors Xfinity stream, wrong output color space?
I recently bought Chainsaw Man: The Movie -Reze Arc, and I noticed the colors being muted both on my pc monitor and the Xfinity stream app on my phone. I thought it was weird because the movie on different websites look saturated and I also watched it on cinema, so I know the movie is supposed to be
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Xfinity Stream Website
Finally after a few hundred tries it seems got past the general error. Microsoft Windows [Version 10.0.26200.7462](c) Microsoft Corporation. All rights reserved. C:\Windows\System32>tracert 54.197.155.195 Tracing route to ec2-54-197-155-195.comput
All Games disconnect and slow upload speeds outside my state.
Disconnecting from EA servers, and all game servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline.
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All Games disconnect and slow upload speeds outside my state.
Disconnecting from EA servers, and all game servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline.
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Your Home Network
I failed to give enough credits to the Comcast support people, they've been great, that's why I think the problem is beyond them
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Comcast appears to be selling an IMAP implementation that does not work properly. I have three devices properly configured and their configurations are supported by Comcast technicians (imap and smtp are properly configured) . Technical support excel
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Thanks for reaching out through our community forums, user_9eqlva! I'm sorry to hear your WiFi Pass didn't work out for you! Unfortunately, our team is unable to assist directly with NOW products. In order to receive support, the best option would be
Cancellation of wifi now pass
hey I was subscribed to the wifi now pass but i recently bought wifi and didn’t need it anymore. it ended up charging me today and i don’t even use it. please cancel my subscription please and thank you
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I signed up for the Xfinity now WiFi pass but the services do not produce any internet. How can I get a refund?
Cancellation of wifi now pass
hey I was subscribed to the wifi now pass but i recently bought wifi and didn’t need it anymore. it ended up charging me today and i don’t even use it. please cancel my subscription please and thank you
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@vayankee1 That is what I expected. But I read that comcast/xfinity would send a message before deactivating. It's been 2.5 years; have you tried signing in to it?
is my deceased wife's email account active?
My wife passed in July, 2023. Has her email address been deactivated?
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After I paid my first bill, my internet all of a sudden spiked and i have had high ping with now 3 different modems and nothing has been solved. seems to be a reoccurring issue with Xfinity and I think I'm just going to switch to a different internet
Network issues | High ping/latency/packet loss
I’ve been having issues with high ping/latency/packet loss for several weeks now affecting my ability to game online. I’ve actually been banned/restricted from playing against other players online due to an “ongoing network issue negatively affecting the gameplay experience for others”. It’s easiest
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Hi there, @user_houzj1! We are glad to further help with your service and can get a visit set up for you. What are you needing a technician for?
Send direct message
I want to send the support team a direct message. From a thread earlier this year, the Xfinity rep said: "In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon." I cannot find the chat icon or a direct message icon ANYWHERE on the site. Where is it
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@user_05qztq I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it? While @Xfin
Direct Message icon
I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?
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@karkrazy13 @XfinitySean I sent a message at 8:00am this morning & no one responded. I just sent another message. Please let me know that you got it. Did you send it to Xfinity Support?
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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We have replied to your direct message and are happy to look into this, @user_1r0zo5.
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
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@XfinityBillie thank you, I have sent multiple messages in a Direct Message to xfinity support but have not yet heard a response. Can you please look at my DM?
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
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Btw, Xfinity front line support does not know the Xfinity Mobile Voicemail app is no longer supported and doesn’t work starting in 2023. They tell you to go into a physical Xfinity service center which is a total waste of everyone’s time including t
Visual voicemail
I've had to type this three times. Fix your website, fix your customer support robot.T i need help setting up my visual voicemail
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Speed test outside of Indiana on the upload side are slow. Inside of Indiana they are fine. Please resolve these issues.
Monkeyboyzz
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All Games disconnect and slow upload speeds outside my state.
Disconnecting from EA servers, and all game servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline.
Question