Xfinity Community Forum

U

LOL...I went into outlook after about 4 days, and it is suddenly working again...figures....

user_fc6ef1

commented

7 hours ago

to the conversation:

0

Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

Question

user_62rr02 - Our team is here to help with all thing Xfinity. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click

XfinityThomasA

replied

7 hours ago

to the conversation:

0

U

Xfinity mobile scam

I was scammed out of $700 plus dollars for a phone I didn't know I was charged for. The rep I spoke with told me she could see that there’s no history of the phones data ever being used. It’s been over a month since they last told me Xfinity will investigate and give me a call about a refund and I h

Question

Thanks for posting on our community forums for assistance with your equipment concerns, user_1q1z97. I'm sorry to hear the shipment has not arrived. This is not the experience we would like you to have, and we'd like to help. We can request a new shi

XfinityDilary

commented

7 hours ago

to the conversation:

0

U

Need equipment can’t connect to an agent

I ordered equipment more than a week ago and it still hasn’t arrived. I need the upgraded WiFi in order to activate my new iPhone. I can’t connect to an agent because they are working on my street! Can I pick the new equipment up at an Xfinity store??

Question

My email issues just cleared within the last 30 minutes! All is well again!!!

user_fdd4y1

replied

7 hours ago

to the conversation:

0

Email Send/Receive Error Message

Up until today, my email was working flawlessly. However, today I am unable to receive new emails and get the following error messages: Task '[redacted for privacy]@comcast.net - Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified.

Question

Using a VPN DID work. I am using Outlook 2007.

Lenny2

commented

7 hours ago

to the conversation:

0

2

Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

My email issues just cleared within the last 30 minutes! All is well again!!!

user_fdd4y1

replied

7 hours ago

to the conversation:

0

Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

Question

U

Closed

Failed appointments

I scheduled an appointment with a technician. They never came. I scheduled a 2nd appointment. I just got the same call I got the first time--that the tech was "running late" and wouldn't be there on time. This is unacceptable. I cannot keep making appointments which Xfinity fails to honor. I need an

Question

•

Customer Service

9

2

0

I just tried it again and it worked.

Lenny2

replied

7 hours ago

to the conversation:

0

Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

Thank you for reaching out to us @user_ead! Our deepest sympathies to you and your family. For security purposes, we are unable to alter a portion of the services on the account when the account holder has passed away. The services can be disconnecte

XfinityAldrik

commented

7 hours ago

to the conversation:

0

U

Predatory Billing_Revised services not implemented_Parent is since deceased

I am beyond disappointed and frustrated with the predatory billing practices Xfinity exhibits. My mother passed away 11/03/2025. She has cable and internet service currently with Xfinity. I have contacted Customer Service three times to cancel the cable service and maintain the internet service. I h

Question

C

Thank you for this! It's so sad to see companies pushing apps more and more. I hated when Google did it, now we have to find workarounds for Xfinity...

Curly_Q_612

replied

7 hours ago

to the conversation:

0

U

Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

Question

Hi there, @user_15rcsr! Thanks for taking the time out of your day to reach out about the device being unlocked. I am glad to hear that a ticket was entered for the team to get that done since it did not unlock automatically. They send an email that

XfinityRay

commented

7 hours ago

to the conversation:

0

U

Xfinity Mobile won't unlock the phone after fully paid off after talking to multiple "customer support"

I am writing to request an unlock for my phone. I met all eligibility requirements for unlocking, e.g., 60 days passed, paid off phone]. An agent previously told me it would be unlocked within one hour, but it has not happened. According to Xfinity's policy, it should unlock automatically within 48

Question

I tried it and it didn't work. I used Nord VPN.

Lenny2

commented

7 hours ago

to the conversation:

0

1

Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

I tried it and it didn't work. I used Nord.

Lenny2

replied

7 hours ago

to the conversation:

0

Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

I have same issues with imap.comcast.net server timeouts since Monday morning, the 8th. Both Win10 PCs running Thunderbird, but also tried "Windows Live Mail" which has worked for may years. I am able to log in to Xfinity via my chrome browser to vi

TGray

commented

7 hours ago

to the conversation:

0

Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

I’ve tried direct messaging but no one answers for a very long time. I leave after waiting and when I come back someone has responded. This is very slow. Am I using the correct method?

dclink

replied

7 hours ago

to the conversation:

0

My promotion is going to expire

I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?

Question

user_jqmcf7 - Hello, and thank you for joining the Xfinity Forums community for help to return your equipment. We're glad you are here. You've reached the right team. Included below is a link with more information on how you can return your Xfinity e

XfinityThomasA

commented

7 hours ago

to the conversation:

0

2

U

I need to return 1 piece of equipment ,,,,

and can not get thru to talk to an agent.

Question

U

I was offered a free phone by xfinity when talking about my iphone. It was sent to me but I don't want it or any charges on my account that come with it, the box the phone is in is unopened. Only the shipping box was opened

user_vpsl3l

commented

7 hours ago

to the conversation:

0

1

U

I need to return 1 piece of equipment ,,,,

and can not get thru to talk to an agent.

Question

U

Thanks for the advise - really helpful.

user_ubc5b5

replied

7 hours ago

to the conversation:

0

U

Very poor customer support - so stable internet connection

My internet is only 30% of my plan speed and keeps loosing connection. I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!! Today I was asked to reset my mod

Question

U

Accepted Solution

BTW - I’m getting the bundled price for $20 less a month and free iPhone 17pros. Can’t say the competitor’s name because when I do the post suddenly disappears 😂

user_w2tg1k

commented

8 hours ago

to the conversation:

0

U

Phone upgrades

Bye Xfinity! Can’t get upgrades for our iPhone13s. Xfinity matches internet deals from competitors but try and make up the money by changing ridiculous prices for phone upgrades. Five year customer here but no more.

Question

U

Accepted Solution

Phone upgrades

Bye Xfinity! Can’t get upgrades for our iPhone13s. Xfinity matches internet deals from competitors but try and make up the money by changing ridiculous prices for phone upgrades. Five year customer here but no more.

Question

•

Plan

5

1

0