Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (431.4K)
my bill
I was told the dispute over my cancellation back sometime around Sept. 2025 was resolved, yet I have just received a bill for my new account to be installed today and it still includes the amount I was told was dismissed from my previous cancellation. Is this company so greedy they have to harrass a
Question
•
Customer Service
Hi. I have an iPhone XR and I very often have no bars on my phone in my house. I cannot make or receive calls and the caller cannot even leave a voicemail. This only happens in my house. I have multiple bars anywhere else I go! We replaced our router
tech support
I'm trying to contact someone in tech support for a problem I'm having with my mobile account. Who or where can I turn to?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
complaint
I would like to share my horrible experience. It seems xfinity has moved all of their support out of the United States and now we cant get anything done when we call for support billing or technical. 98% of the people who answer the phone do not speak the English language. They do not understand wha
Question
complaint
I would like to share my horrible experience. It seems xfinity has moved all of their support out of the United States and now we cant get anything done when we call for support billing or technical. 98% of the people who answer the phone do not speak the English language. They do not understand wha
Question
•
Customer Service
Yes they are in esim in my case at least
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
Question
user_0nqa3d, there is a deadline, but you should be notified at least 30 days before the migration takes place. If you aren't seeing it yet, you should be soon.
Switching to yahoo
I do not think I received an invitation to switch to yahoo. Do I need to wait for that invitation to do that?
Question
Hi user_25afe6! I am sorry to hear you're also experiencing the same error with all the shows on your end. My team is here to help! Please send us a Direct Message so that we can further assist you. Here are the detailed steps to direct message us:&n
Paramount+ error code 3205
Get error code 3205 when watching S1E2 of Lioness. Have restarted gateway, set-top box, updated TV and app, cleared cache. Other paramount+ shows run fine with no error codes. Lioness runs fine on tablet app and paramount app on our LG TV. Only get error code when accessing thru xfinity. Have read o
Question
@XfinityVictor Hello, Yes I am still having the same service issues while using Microsoft Teams. Do you have any suggestions for troubleshooting?
Microsoft Teams calls Temporally disconnect only on Xfinity network
I'm experiencing ongoing issues with my internet connection during Microsoft Teams calls. Whenever I am on Microsoft Teams, I'll be on the call and suddenly get the message "hold on, we're trying to reconnect you" it only lasts a few seconds but enough to miss people speaking. It happens both on and
Question
Closed captions not credit card
Closed captions on Stream firestick app
The closed captions come on every time I change programs or restart the app. Close captions are defaulted off on the stream app as well as on the fire stick. I have restarted the fire stick. I have uninstalled the app. I have cleared the cache and the data. And none of it works. Both the app and the
Question
Thank you for sending us a direct message, @user_rsf. I'm so glad we were able to find a 5-year promotion to reduce your rate and lock in your pricing until 2031. I really appreciate your efforts to work with us on this. Please feel free to create a
internet 5 year guarantee
I have been a Comcast customer in Florida for almost 20 years; 6 years at my current address. Last year I upgraded to a 1Gig internet plan. After one year the discount was reduced. I am now paying $80/month ($119 - $39), for which the discount will end next January 1. I saw a promotion on Facebook a
Question
Hi user_frim28! Thanks for taking the time to reach out on our Xfinity Forum about this Xfinity Mobile concern. I am sorry to hear about the complications you experienced when signing up for the service and now with this billing concern. My team is h
promotional 1 year free line
In May 2025, I signed up for 1 year of free mobile service. First, they lost the number that I had had for 15 years and found it after 10 days. Second, Xfinity started charging me 47 dollars per month starting January 2026, telling me that I am not eligible for promotion anymore. I Ask for help and
Question
@XfinityBradM Is there a deadline when it must be done. I do not want to lose my email address. Can I do it if I have not yet received the invitation to do it?
Switching to yahoo
I do not think I received an invitation to switch to yahoo. Do I need to wait for that invitation to do that?
Question
@Josh28h85 Here's how to send a direct message (private message); Click "Sign In" if necessary. Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging Click the "New mess
Xb10 modem
I recently received an email saying to call 1-800-xfinity to ask about a free upgrade to my modem/gateway. I called and was bounced around and ended up with tech support. After a while they asked me to just go to the local Xfinity store to see if ai could pick up and XB10. The local store says they
Question
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it creates a ticke
Gateway XB8-T
Have used numerous XB8-T models and for some reason this time only the app under wifi equipment then advanced settings the option for WiFi Band Selection isn't an option when it has been an option with previous XB8-T gateways. Question #1) Anyone have any idea how this could happen with a Xfinity Ga
Question
@user_qiz62w Did you have a chance to see if any of those tips apply ?
Micro outages
I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on
Question
Thank you for reaching out @user_57cv06 I am sorry for how your experience has made you feel. When you disconnect services you may have had an early termination fee, but you would also have prorated charges for services used. Did you get a final bill
sent to collections but have transcript from 3 different agents saying it's taken care of, but it wasn't and my credit is now effected
I unfortunately switched providers and I regret it for many reasons. I am struggling financially and the other provider promised to save me money. They lied and also their service is subpar to yours, they have admitted their towers in my area are falling apart and their tech suggested I just cancel
Question
Good morning @user_qiz62w, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand the need for a reliable connection, and you have come to the right place for assi
Micro outages
I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on
Question
@user_vtte71 Please also post the first two hops. They don't contain any personal / private data.
Severe packet loss and latency
I am experiencing significant latency and packet loss in Rockville, MD. The most consistent choke points appear in hops within the **md.bad.comcast.net domain. The issue is clearly not with my equipment. Using the same laptop to access the same internet sites, I have minimal latency and no packet lo
Question
Good morning @user_cu9zs3 we would be happy to see if you are eligible for the XB8. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or&nbs
XfinityJoe
commented
6 hours ago
to the conversation:
0
0
Modem
Looking to upgrade to the new XB8
Question