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Bad Service.
Only reason I’m with them, is due to lack of options in my area! I hate this company, lack of empathy and always having outages! Do not service with them!
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Billing
Report a Downed line
There is a comcast cable hanging from a utility pole in my yard and I need it removed so I can cut my grass. Someone ran into the pole
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Customer Service
I need to talk to Xfinity about fiber.
I need to make a post to be able to DM a xfinity agent.
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Your Home Network
Hey there leechu 👋 Thanks for bringing your question to us! To have your Xfinity email address deleted completely, you simply need to allow your account to become inactive. If you do not sign into that specific Xfinity Email account for 90 days, it
xfinity support
hello support! Please help, I am trying to delete my Comcast email account ([Edited: "Personal Information"]) but don't know how, appreciate if you can do it for me. Thank you
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Thanks for meeting us here in our community about new service, @user_hhdoa7. I'm sorry about the trouble thus far, but you've reached the right place for assistance. We'll need to take a look at the location, and your information to see what the prob
Cannot Buy Xfinity Plan Without Identity Verification Failing
Hello, I just moved into a new apartment and I am trying to get Xfinity internet for the first time. It has been a frustrating process because I am told that my identity can't be verified. I have provided my birth date and it is rejected over and over. It seems impossible to get a live person and I
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Cannot Buy Xfinity Plan Without Identity Verification Failing
Hello, I just moved into a new apartment and I am trying to get Xfinity internet for the first time. It has been a frustrating process because I am told that my identity can't be verified. I have provided my birth date and it is rejected over and over. It seems impossible to get a live person and I
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Sign-In and Account Management
Hey there, @Wakyskippy7, thanks for reaching out through Xfinity Forums regarding your issues with activating Hulu and Disney+. Can you provide me with more details on the issue you are having with the activation? Are you getting an error message?
Disney+ Hulu activation
I signed up for Xfinity wifi & a streaming package last week. Was able to activate most of the services easily. But couldn't get Disney+ and Hulu to activate. I have been to 2 Xfinity stores & they couldn't get it to work. Then today I called customer service & after several attempts they finally te
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same here... have tried all of the "fixes"
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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@user_zm35sm @XfinityJamesC SO I did this and it has been 10 minutes and no one came to the direct message Did you send the message to Xfinity Support?
How to reach the Executive Escalation Team in the United States
For the past 13 years I have been dealing with your foreign customer service employees who do not listen or understand when contacting via telephone calls. They also do not read or understand the chats. They make assumptions without listening to the customers actual concerns and/or issues they are a
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@user_mrc08c How do i get bees removed from a Comcast pedestal on my property line. This is like pulling teeth Have you called a bee removal specialist? Explain to them that it's a Comcast pedestal and that you have contacted Comcast about
Bees in Comcast Pedestal
How do i get bees removed from a Comcast pedistool on my property line. This is like pulling teeth
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Disney+ Hulu activation
I signed up for Xfinity wifi & a streaming package last week. Was able to activate most of the services easily. But couldn't get Disney+ and Hulu to activate. I have been to 2 Xfinity stores & they couldn't get it to work. Then today I called customer service & after several attempts they finally te
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Xfinity Stream Website
aw3bb2026 Well that is wonderful to hear!
Phone number in the usa
How do I reach someone in billing that is located in USA not overseas
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Just FYI, still no resolution, no validation that it's truly being worked on, and no way to find out. Specifically requested for executive intervention to route the ticket.
Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning
My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio
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No wifi or tv
We have no wifi access or TV at 33 Holly Street Gloucester MA [Edited: "Personal Information"]
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Your Home Network
user_z12fvf Hello, I am very sorry to hear about your experience. I am happy to be of assistance, fist things first is the service set up and working properly?
Internet instalation
Services suck. I called a head of because I was moving Thursday and they told me bo available appointments until Sunday. Sunday came boone showed up. I call they tell me it was the Saturday before. But I was home Saturday noone came. They tell me ok Monday from 4 to 6pm again noone showed up and the
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There is not an option available to change the payment method on a closed account. The option to pay in person should be available at a center.
Unable to pay off phone
I canceled my mobile services in April and since then I’ve been through every round of support, in person, via phone, via video call (in store). I’ve been forwarded all the way to the top of support and no one can remove the current card on my account or update it to the card I need to use to pay of
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user_kcmorp Are you seeing an error code/message appear? Is this happening on a specific channel or network?
Picture breaks up
Pixels distorted. Have tried everything. Nothing works. Thinking about WiFi extender
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Thank you to all for replying. They finally corrected the issue
Phone number in the usa
How do I reach someone in billing that is located in USA not overseas
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We are having the same problem here in Northern California. We have two TV's and experiencing the "Quick Tip" screen when trying to access the Guide on both. We, too, tried to do a Refresh but rec'd a msg saying there was an outage in our area
RickVick
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On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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