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Construction
I am in a new build and planned my move around when services would be available. We are moving in this weekend and I work from home. The home is pre-wired for cable but the technician had trouble finding the line that comes from the street. He advised construction was needed. That's fine except it's
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Customer Service
@user_kchsvp thanks for taking the time to comment on our Xfinity Community Forums page. Are you able to access your mail using our webmail site?
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Hi XfinityOrlandoM, Thanks! That was it. I actually had to make a new Peacock account as well (it couldn't activate on my old one, even after activating service). What was weird about the whole thing -- I got another Peacock Activation email that w
We’re sorry, your account isn’t eligible for this Peacock offer
I signed up for new service with the promise of 2 years of Peacock Premium; when I choose the activate option it first said there's a problem, and now says "We’re sorry, your account isn’t eligible for this Peacock offer". This was included in my signup offer, is this a bait and switch?
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Hello @user_07e3wa, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Can’t call to cancel my plan
Hi, I am currently outside the United States and have returned to China, so I am unable to call the Xfinity U.S. customer service number or receive a callback on a U.S. phone number. I would like to cancel my Xfinity Internet service. Could you please help me process the cancellation online? let me
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Incorrect final bill after May 6 cancellation — phone support unable to resolve
I called Xfinity on May 6, 2026 and requested that my service be canceled immediately. However, my account apparently remained active in Xfinity's system after that date, and I continued to be billed. A $74 payment was subsequently charged despite the cancellation. When I contacted Xfinity, I was in
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Billing
Internet bill increased from $50 to $70 — looking for loyalty pricing
My internet bill recently increased from $50 to $70 per month. I currently have 500 Mbps internet service, own my modem, and have been an Xfinity customer since 2018. I would like to review any existing-customer, loyalty, retention, or promotional offers available on my account that could reduce my
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Billing
@srpapa Thanks for adding a post to the forum. Only new customers qualify for the rate you see online. For current customers, the available promotions are listed by signing in here https://www.xfinity.com/broadband-labels. Those are the offers the ag
Billing Help: Requesting 1GB Rate Match for Existing Customer
Hello, I am a long-time Xfinity customer. My previous 1GB internet rate was $50/month, and my bill just went up. I spoke with phone support and they only offered me a $65 rate, but I see the $50 for 5 years promotion is still active for my area. I would like assistance from an official digital care
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The one phone will work that’s plug straight in too modern.but if I plug the modem in too the house phone jack so I can get phone in other rooms to work the phone becomes inoperable and all incoming calls are sent straight to voice mail
Phone
Hey everyone I’m new to Xfinity .i just got a land line phone install and I can’t get it to work with all phones.i plug router into wall jack and it sends ever thing to voicemail i am trying to set this up for my 91 year old aunt any help would be greatly appreciate. Thanks Larry
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Thank you! I need all the help I can get. I've never dealt with such incompetence. It's staggering.
customer service -Need someone to actually be helpful
I'm trying to get new Xfinity Internet service installed for my elderly parents. Their home needs a technician visit because we have not been able to activate the service ourselves. We need a tech to run the line from the power pole to the house which we cannot do. Unfortunately, we've now had three
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Thank you for your reply. I think your security assurance team is incredibly kind and efficient. They made it so I now have WiFi back in my home and I will be picking up a new cable tv box at my local Xfinity store. I am impressed with the professio
I live next door to a hacker…what cable box do you offer with the highest security protocols
The hacker next door is able to hack my hdmi cord and who knows what else? I upgraded my hdmi cord to a fiber optic shielded cord and he is still able to hack into my cable connection. The cable box is XG2v2 P. The hacker has advance miltary grade hacking tools. On Monday I am upgrading my gateway t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
customer service -Need someone to actually be helpful
I'm trying to get new Xfinity Internet service installed for my elderly parents. Their home needs a technician visit because we have not been able to activate the service ourselves. We need a tech to run the line from the power pole to the house which we cannot do. Unfortunately, we've now had three
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@user_4xbrdw - Was the community's response helpful, or are you still seeking help with that error code?
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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customer service -Need someone to actually be helpful
I'm trying to get new Xfinity Internet service installed for my elderly parents. Their home needs a technician visit because we have not been able to activate the service ourselves. We need a tech to run the line from the power pole to the house which we cannot do. Unfortunately, we've now had three
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Customer Service
Sudden WiFi changes in Kittredge/Evergreen CO
calling Kittredge Xfinity residents… About a month ago our xifinity WiFi has gone completely wayward. There was a flood that I suspect damaged something in the network or grid in our neighborhood here in Kittredge CO but I am not an Xfinity technician (although now I feel like a part-timer). I play
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Your Home Network
mobile phone charges
I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy
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Devices
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
False one time charge
I moved to a new address around Aug 23. On that day I also turned on a new Xfinity wifi plan for the new address and got an Xfinity router delivered to me. I opened the package and put it all together myself. Not a single professional or service man entered my apartment. I called services to confirm
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I would add that for wiring, the feed comes into the house and splits into four rooms. One room has an additional splitter with one output to an X1 box and the other to an XB8 modem for Internet. The XB8 plays no role in TV reception.
Xfinity X1 Box and General Access
Please bare with me while I attempt to cover the issues / problems / attempted 'fixes.' I often sit here looking at my blank TV for anywhere from 15 minutes to 45 minutes after I turn it on in the morning. It worked fine last night. I can't believe that 'everyone' is experiencing a wonderful TV rece
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@lily_53535 - The only other way I know of is through us, by means of an escalation ticket, which we're happy to get started for you! Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign I
legal name change
I need to change the legal name on my account. I've heard I need an Account Change Request form. I've tried going through Xfinity Assistant but they never change it or give me the form. What can I do? There's no direct message button anymore.
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how to fix this on my phone
user_bhrwbm
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19 hours ago
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IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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