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So, nine days later -- I have heard nothing back from your "escalation". What gives? Problem going on 9 weeks now by the way.
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
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Terrible first impression
I'm writing to formally express my disappointment with my experience switching from AT&T to Xfinity Mobile. We chose
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Customer Service
@user_7zg9qi @user_p4d99w We are talking about 21st century technology here; created, administered and managed by supposedly the best minds in the industry. The only reason there is absolutely no way to switch back from one system to another would
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_45u398 I am so angry at Xfinity for pushing us to Yahoo. I just switched yesterday and I have embedded ads in email that I can't delete. I had a full-page Xfinity ad to the right of my email. To go ad free I have to pay Yahoo for
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Moving movies to new account
My movies I purchased isn't coming up on one of my accounts how do I fix this?
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Customer Service
Mad beyond mad!
I have internet and mobile service through Xfinity and I’ve been a customer for almost 10 yrs!! Today I called Xfinity to have my mobile service disconnected because I am struggling financially like never before. I owe a month of service $48.57 and it’s past due, because I owe that Xfinity customer
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Customer Service
Hello again @user_lxbb4p! When you have a moment, could you please respond to our most recent DM to prevent the thread from closing?
Las Cruces Fiber Optic Internet
I would like to understand a Comcast document that shows fiber optic cable instalation in my subdivision.
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COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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user_s4hq8e Have you tried a different browser or clearing the cache and cookies yet?
Access denied messages
When try to go to bill pay or try to login I get access denied message. Very frustrating. Trying to pay bill and it won't let me have access to system. HELP
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Hello, I hope you are having a good day there @user_fzisyz, reaching out to see if you are still having your error issues at this time?
CM1000v2 (approved device) capped at 90 Mbps on 400 Mbps plan — rep claims it can’t be provisioned
Phone support attempted reprovisioning multiple times (the event log shows the resets and DS profile assignments coming through), but the speed never changed. The rep then claimed the modem “can’t be provisioned” and insisted I lease an Xfinity gateway. Given the signal stats above, the device is cl
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Hi there @Yashii, and thanks for posting on our Xfinity Community forums! We're happy to help with more complex questions. To keep with the spirit of the community Guidelines and help others who may have a similar concern, please share as much detail
Direct Message
I need a complicated question answered. Please provide a way to send a direct message.
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Hello there @user_8w1s5f, just wanted to follow up with you and see if you were still having your Paramount Plus error?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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I am glad to hear that the Peacock Premium subscription was successfully updated @user_a7gin1.
Upgrade to Peacock Premium Plus not reflected in Peacock app
I upgraded to Peacock Premium Plus via the Xfinity.com website --- paying $6 a month. This change was reflected immediately on the xfinity website everywhere I looked. The change was also listed as Active immediately. When I go to Peacock app on any device or log onto peacocktv.com, my subscription
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user_1yw13p. I'm truly sorry you've had to spend so much time trying to get this addressed. Being passed between different teams, calling multiple numbers, and hearing that the issue has been escalated without seeing any action would be frustrating f
Fiber optic not connected
My whole community had fiber optic connected.My house is the only one missing.I have been calling for months now and initially the sent technicians but once they are at my house, they said they can’t do it because other kind of technicians should do it they gave a different phone number to call and
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Xfinity won’t let me pay final bill
I canceled my services on 6/23-6/24 . I have final bill due . I am unable to pay online nor over the phone because I am not a customer . I have filed a fcc complaint but still trying to resolve this issue asap . How do I pay my final bill as a former customer? This is insane. Crazy how Xfinity makes
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Plan
SherpaDoug, Thanks for letting us know. Also, thanks to @Latoque for jumping in to help. I'm glad to hear everything is back to normal.
email not arriving
My account has stopped receiving emails. I can still send emails, which arrive promptly. But the last email I received was over 30 hours ago, and I usually receive several dozen emails a day. Emails I send to my Comcast account from other services don't generate any bounce or error message. They jus
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Hello there @user_ctfucd, I do hate to hear that you are having issue watching your purchased movies. I will be happy to assist you with this issue. To begin, would you mind sending me your name and the address to your account in a Direct message?
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Moving movies to new account
My movies I purchased isn't coming up on one of my accounts how do I fix this?
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