Xfinity Community Forum

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Same here. I dont need 20 characters to say this. &nbs

user_7pr0cp

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19 hours ago

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no cell phone

How can I get Xfinity to STOP bugging me about adding a mobile number to my account? I'm reachable on both landline and email. I will NOT purchase cell service for YOUR convenience.

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I was offered the free Peacock streaming service for the first time. So, I cancelled my subscription and activated my free subscription through Xfinity. After all that, I realized that there are now commercials. I have been trying to deactivate my Peacock through Xfinity now for THREE WHOLE DAYS, an

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Xfinity Stream Website

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@user_r7bapb I went through 30hrs of discussion with xfinity but no use rather than small updates : here is actually the promotion explanation: Buyout program will payoff upto $250/per line or $500 when you trade in the mobile with xfinity So if

user_gabypb

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19 hours ago

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

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@XfinityDena No, our question was not answered. Are you guys even reading what was posted earlier in this thread??? Access through 10.0.0.1 no longer works. And having to do a factory reset and lose your settings seems like a bit much to ask

user_qd5uvz

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19 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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COLLECTIONS

I have been sent to a collection agency and it is now on my credit. I have sent letters to the collections agency offering to pay it in full if they remove the collections from my credit report. They never respond. I thought I could send Xfinity a letter or fax since I want everything in writing to

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Billing

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user_b4xdo4, Let's take a look and see why this is coming up. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of t

XfinityAngie

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19 hours ago

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Can't add new payment method. Error message

I need to add a new payment method in order to pay my bill and I'm getting this error message: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.

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I am having the same issue

user_b4xdo4

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19 hours ago

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Can't add new payment method. Error message

I need to add a new payment method in order to pay my bill and I'm getting this error message: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.

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@user_d3fkv9 - It sounds like the OP (Original Poster) was referred to our Customer Security Assurance (CSA) team, here. Please let us know if that helps!

XfinitySara

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19 hours ago

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Missing email folders in Mail app after deleting and reinstalling Mail app

I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o

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Hello, @user_liexeo! Thank you for bringing this Xfinity Mobile concern to our attention by creating a new post to get started. We'll most likely need to involve our Executive Resolutions team, and we're happy to take a look! Could you please send ou

XfinitySara

commented

19 hours ago

to the conversation:

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Device upgrade orders never delivered

Please cancel and refund for device orders that was never delivered by FrdEx. It’s almost 30 days and instead my account was charged for device upgrade

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@zzotto21 I’m sorry to hear of the issues you're having issues with your Yahoo password change. Our team is here to help. When did this start? Are you accessing Yahoo directly or using an app or third party pop clients such as outlook etc? Were you

XfinityKei

commented

19 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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user_gtneo5, We can get this taken care of, but I need you to send a Direct Message so that your personal information is not visible to the public. Please send us a direct chat message with your full name and complete service address to “Xfinit

XfinityAngie

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19 hours ago

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Closed account

Close accounts , I want to close my account effective immediately

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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Email

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@BruceW There is no "View WiFi equipment" option in my Xfinity app and I already have the latest version of it. Also, if I try to use my browser to log in at 10.0.0.1, it does not give me an option to log in with username/password. It only says "M

user_qd5uvz

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19 hours ago

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XB7 Bridge mode

has anyone gotten into the UI of an XB7 to switch it to bridge mode?

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I’ve been really concerned about this because our budget is tight, and all I wanted was to replace our old Flex box. I’m frustrated that I agreed to this, especially since it feels like there’s always an upsell whenever I call. I’m usually good at sa

user_2znvaf

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20 hours ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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@user_2znvaf, that is usually not possible. We can certainly review your account to double-check the status, however. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon,

XfinityFrank

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20 hours ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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Thanks for reaching out to us. This is not the type of experience we want to have with our xfinity drivers. I'll be happy to get an e-mail ticket filled out to notify the proper teams that overseas the Xfinity drivers. To get started send me a dire

XfinityOrlandoM

commented

20 hours ago

to the conversation:

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Aggressive xfinity driver

I was driving north on main road in Vineland NJ just past the landis avenue intersection at approximately 9:50 AM. An xfinity driver license plate XMRT27 sped up to not allow me to merge then waved his finger at me out of the window. He then sped past another car that was turning before pulling into

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Aggressive xfinity driver

I was driving north on main road in Vineland NJ just past the landis avenue intersection at approximately 9:50 AM. An xfinity driver license plate XMRT27 sped up to not allow me to merge then waved his finger at me out of the window. He then sped past another car that was turning before pulling into

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Customer Service

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Simple device upgrade orders placed on 11-26/2025 for Iphone17 and FedEx never delivered. The tracking shows ready to deliver since 12/9/2025. Upon approaching Xfinity support on chat they re-ordered another device . However agent lied and in reality

user_liexeo

commented

20 hours ago

to the conversation:

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Device upgrade orders never delivered

Please cancel and refund for device orders that was never delivered by FrdEx. It’s almost 30 days and instead my account was charged for device upgrade

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Yes, I have checked many times. Is there a way to get the return labels sent today?

user_2znvaf

replied

20 hours ago

to the conversation:

0

U

Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

Question

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Yes, I have checked many times.

user_2znvaf

replied

20 hours ago

to the conversation:

0

U

Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

Question