Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (532.3K)
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request a "Bill To" Name Update
I'll like to manually change the "Bill To" mailing name to [PII] and [PII]
Question
@Fredrico58 What audio output setting are you using on the Xi6? You get Dolby MAT PCM from those channels using Auto Detect and regular 5.1 PCM using Expert. But, a very recent change on Expert means the even numbered 4K channels now ge
Audio issues with 4k broadcasts
For several years now and after trying several 4k wireless cable boxes, I almost always have intermittent audio issues when watching a 4k broadcast ( sports). It used to be less of an issue because Xfinity always had a non 4k channel which worked perfectly but for instance on MLB playoffs today it’s
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
URGENT – Immediate Assistance Required: Missing Invoices for my State ID Documentation
I urgently need to speak with an actual representative regarding my account. I have been paying my bills every month, but I am not receiving my invoices. I urgently need these documents in order to complete the process for obtaining my State ID. I have tried calling multiple times, but I have either
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the Xfinity Compliments help section.
Technician Daniel/boss in Puyallup, WA
Dear Manager, I did not receive the survey as expected, so I am reaching out directly to share my feedback regarding your technician, Daniel. Daniel was exceptionally helpful during his visit. He explained everything clearly, and both my husband and I were very impressed with his service. My husband
Question
Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://www.xfinity.com/support/articles/improve-your-wireless-home-network There are other options. Goo
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
Question
Add phone line
Our home Internet offered a cell phone plan. I need to speak with someone to start that plan and purchase a phone
Question
•
Plan
@user_g57r9x Are you able to get the channels while on your home network?
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
@user_cddgzn Thanks for reaching out to us. We do apologize if we didn't set better expectations for how our billing system works. Depending on your bill date and when you went into the store for the new plan, since we bill a month in advance, you
Larger bill
My bill went from $89 to $139. I went into the office 2 weeks ago and they said my plan had expired but got me another plan for $89. Why is my bill $139
Question
Monthly bill increasing from $35 to $84
Hello, I saw that my monthly internet bill is slated to increase from $35 to $84 per month. Is there a way to maintain the original price or get a new promotion?
Question
•
Billing
@user_lethca Good morning! Thank you for reaching out to our Xfinity Forums regarding a downed cable line. I'd be happy to get you in the right direction for getting it addressed. To begin, please send us a Direct Message with your name and service a
Downed Wire
I have a downed wire in my back yard that I believe belongs to Xfinity. How to get resolved?
Question
Agreed. About to walk away from xfinity. This is terrible. I only pay for the upgraded packages to watch MN sports. Don't need it anymore if I can't watch MN sports.
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
Question
@user_b63llq You would need to use the 3rd party devices on your home network.
Not getting all of my channels on streaming & support disconnects calls every time.
I have not been able to get all of my channels on the NOW TV & Streaming packages that I signed up for when I originally enrolled. I have had issues with the streaming packages and not being able to get channels or access to a platform. I call and text customer service but they always say they are w
Question
user_wfvw7l thanks for the detailed post. Feel free to send us a direct message that includes your name and service address. This will help us schedule an appointment. To do so, click on the chat icon located at the top right of this forum's page. &n
persistant service droput
I am experiencing severe upstream channel un-bonding. My retail Nighthawk is stuck on a single upstream channel and throwing persistent T3 Time-outs and Partial Service errors. My upstream transmit power is maxing out. I have already isolated the modem directly to the drop entry with zero splitters.
Question
Just to close the loop on this...14 days after the original ticket was opened, I received a message that it had been closed, followed by an email from FedEx with a return label. No additional instructions or explanation were provided, but against my
user_d3s10i
commented
4 hours ago
to the conversation:
0
3
Unable to exchange new iPhone
I recently purchased an iPhone 17 Pro from Xfinity Mobile online and would like to exchange it for an iPhone 18 Pro. I first visited an Xfinity Store, where the exchange could not be processed. The store opened a ticket requesting a return label. After receiving no update for several days, I called
Question