Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (537.2K)
Everything is power cycled daily (modem first and then router). This has not solved the issues. The app is not suited for customer-owned equipment and failed in a do-loop asking which device is having issues. All of the devices are having issues as
Poor (high) signal levels
What can I do about this on my home network? Signal levels have been increasing over several weeks to the point now where all of the channels are our of spec. Nothing has changed inside my home. There are two splitters in the line. They have been there for over a year and have not been touched since
Question
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us! Thank you for choosing Xfinity!
A thank you to the wonderful Xfinity Techs that helped me!
So I was having a new fence put in and the contractor hit the line feeding into my house from the street. It was only buried about 4 inches underground and was only adding to an already bad day. I reached out to Xfinity support and they got somebody out the next morning to put in a temporary patch u
Question
No first time posting, Several people have tried calling but nothing has been done to resolve issue
downed lines
I have waited two weeks for comcast to come and repair down lines and low hanging lines at my work,[Edited: "Personal Information"] pole numbers 1605, 1606, 1607. No response yet.
Question
slipperypete1973, thanks so much for reaching out to us through Xfinity Forums. I am sorry to hear you've had trouble getting assistance with the downed line. Can you tell me if you've been in touch with us over the phone or in a chat.
downed lines
I have waited two weeks for comcast to come and repair down lines and low hanging lines at my work,[Edited: "Personal Information"] pole numbers 1605, 1606, 1607. No response yet.
Question
How can I get Xfinity to properly adjust my bill?
I have been an Xfinity member for a year and a half and have always received the ~$10 discount for paperless billing and autopay etc. Several months ago, when I moved addresses, this discount was accidentally removed. I have contacted Xfinity Support around 7 times between phone and text asking them
Question
•
Billing
I will do that, but first I wanted to update here. The scheduled maintenance was done overnight, I first checked the status page to see if there were any issues, and there are nine in my area. I rebooted the gateway and the X1 cable box.
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
Question
downed lines
I have waited two weeks for comcast to come and repair down lines and low hanging lines at my work,[Edited: "Personal Information"] pole numbers 1605, 1606, 1607. No response yet.
Question
•
Customer Service
Good Morning, @user_3af71f! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the concerns with wanting to ensure the account reflects the services enjoyed within the home. I would be more th
Cancel my service
I want to cancel my service and was trying to find you guys number but couldnt please cancel my service
Question
I would like to cancel my dvr
Cancel my service
I want to cancel my service and was trying to find you guys number but couldnt please cancel my service
Question
@XfinityPaula I too had a similar issue this morning. The modem would not connect on reboot. Would cycle through flashing green then orange continuously. The xFinity app fiorst showed online - then showed there is a problem. The assistant wanted me
Internet connected and online on app - but internet DOES NOT work on multiple devices
This has been happening for the past 24 hours now. And just to clear up the, this is happening at my home wi-fi, not a public wi-fi! I am able to connect to the wi-fi and the signal shows strong signal. But nothing works, all browser tabs stall and just show me either not secure or ask me to log in
Question
@XfinityVictor No, I have sent emails as well. No assistance.
Samsung Galaxy Watch was written off Xfinity failed to provide a return label
Samsung Galaxy Watch was written off Xfinity failed to provide a return label. Return label was requested the same day I received the watch. Connection issues and never worked. Comcast couldn't get it to work either after trouble shooting. It was deemed defective. They had an issue provide a return
Question
vadeltachi Thanks for reaching out to us about the T3 timeouts, and the speed concern. We can certainly help with troubleshooting this with you here. Since it started has the internet equipment been power cycled, have you used the Xfinity app to do s
Poor (high) signal levels
What can I do about this on my home network? Signal levels have been increasing over several weeks to the point now where all of the channels are our of spec. Nothing has changed inside my home. There are two splitters in the line. They have been there for over a year and have not been touched since
Question
@bosley_bear I would need to look at the account in order to provide an accurate answer. Please send us a DM to Xfinity Support with your full name and address to get started.To do so, click on the chat icon located at the top right of this forum's p
ARRIS G36 Firewall VPN Disconnecting Issue
I'm requesting escalation of an issue involving my (owned) ARRIS G36 modem/router and its Xfinity-provisioned firmware. My G36 has the latest firmware (AR01.05.020.13_032624_735.NCS.20). I connect to a corporate VPN for work (FortiClient 7.4.7.2003 VPN, latest version). The VPN disconnects after 20-
Question
Thanks! Would there be a monthly charge to my account if using the Xfinity-provided modem?
ARRIS G36 Firewall VPN Disconnecting Issue
I'm requesting escalation of an issue involving my (owned) ARRIS G36 modem/router and its Xfinity-provisioned firmware. My G36 has the latest firmware (AR01.05.020.13_032624_735.NCS.20). I connect to a corporate VPN for work (FortiClient 7.4.7.2003 VPN, latest version). The VPN disconnects after 20-
Question
Door sensor
Hello. I received my indoor camera and my door sensor last night , I got the camera hooked up but the sensor will not connect I’ve tried taking the battery out and resetting it.
Question
•
Devices and Equipment
Community Best Answer
I am happy we were able to get everything cleared up with your account and get it all closed, @user_zwmpnk! Please don't hesitate to reach out to us if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day.
XfinityAdrienne
commented
5 hours ago
to the conversation:
0
0
Multiple attempts at canceling account have not been processed
I have contacted Xfinity customer service three times to cancel my internet service, and my account is still active despite repeated assurances that the cancellation was being processed. After my initial call on September 28th, I received a “we received your cancellation request” email on two consec
Question