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I will be happy to take a look at any eligible adjustments available on your account. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Dire
Xfinity support
I am texting back in regards to the response I was given on my post. I think that I should get a credit for all of the time spent on the phone as well as chatting with your employees.
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Internet
Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can
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Customer Service
Dsam11 when you have a moment feel free to send us a direct message, so we can help. We will need to gather more details, but we'll always do all we can. You can use the Direct Messaging icon at the top of the page to send your name and service addre
Xfinity Bucket Truck In Neighborhood Everyday - Driver Lives On street
Found another forum where we are supposed to request this here but the site isn't letting me send DM's so here we are. Bucket truck in the neighboorhod using street parking outside of the park. Frankly its in the way and if you need to place cones around your truck to avoid it being a hazard becuase
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... the paper/pencil to start a message isn't clickable. ... In your Forum user Profile Settings, is "Opt Out from Direct Messaging" checked? If it is, clear it, and click Save. You'd think employees would know these things.
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
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I have sent in a DM for assistance to set up tech appointment as your directed. Thx.
tech appointment
To Whom It May Concern: I received a 4K box and I need a tech support person to come out and help install it. How can I schedule such appointment?
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We use comcast as our e/mail provider.
verification code
I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?
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Our team is more than happy to help, @user_a2sqd3! We've converted your initial reply into its own post so that we can properly and quickly address your particular account concerns. Could you please send our team a direct message to continue? To se
Re: "Unable to turn on Bridge Mode"
I have the same issue but i was reading that if i have the Bridge enabled, then i am not able to use the current Wi-Fi extenders i have. Is that correct? I work from home and it is creating so many issued with my work phone. I can be on calls and it automatically drops. There has to be a way to fix
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If you could send our team a direct message with your full name and full address, we can help with scheduling an installation. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary • Click the "Direct Message chat"
tech appointment
To Whom It May Concern: I received a 4K box and I need a tech support person to come out and help install it. How can I schedule such appointment?
Question
Re: "Unable to turn on Bridge Mode"
I have the same issue but i was reading that if i have the Bridge enabled, then i am not able to use the current Wi-Fi extenders i have. Is that correct? I work from home and it is creating so many issued with my work phone. I can be on calls and it automatically drops. There has to be a way to fix
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Customer Service
user_4hnabk, your feedback is appreciated. This is how we improve. Let us know if you need any further assistance.
Email conversion to yahoo questions
I have an email for the main Account on Comcast and then 2 additional emails. I got an invitation to convert the main account email but not the additional ones yet. if I convert the main account email now, will I lose access to the secondary emails? I have a phone number associated with the main acc
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Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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On Demand
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wrongfully Charged and Sent to Collections after cancellation
I cancelled my service on Sept 1st and received email confirmation, but Xfinity keep charging me for another two months (Sept & Oct). I also returned my device in store but the final bill says I have an unreturned device fee??? Called the representatives and was told to turn off auto pay and ignore
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Cancel my Account Immediately
Your website is impossible to navigate and it is illegal not to have a one-click cancel in California. Cancel my account effective immediately, I will be submitting a complaint to BBB
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Customer Service
Wrongfully Charged and Sent to Collections after cancellation
I cancelled my service on Sept 1st and received email confirmation, but Xfinity keep charging me for another two months (Sept & Oct). I also returned my device in store but the final bill says I have an unreturned device fee??? Called the representatives and was told to turn off auto pay and ignore
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Billing
Epson 845 scanner will not work with upgraded XB10 gateway router
; printer does not connect to network since upgrade; scanner will not work
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Flex
user_iuu7hw, Can you tell me who you use for your email provider and if you use a third-party email client to access your emails?
verification code
I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?
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@user_7f9621 Good afternoon! Thank you for reaching out for assistance with your internet services through our Xfinity Forums. Having drops in your connection can be frustrating, especially when we rely on internet services for soo much these days. I
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
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Hello, I need a technician to come out and try to install the box because it does not work when I tried to install it. How do I set up a tech appointment?
tech appointment
To Whom It May Concern: I received a 4K box and I need a tech support person to come out and help install it. How can I schedule such appointment?
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@user_9yynzm Thank you for making us aware of your billing concern via Forums. I would be more than happy to review your account to see what we can do to sort this out. Please send a direct message by clicking the chat icon in the upper right corner
XfinityRaul
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Wrongfully Charged and Sent to Collections after cancellation
I cancelled my service on Sept 1st and received email confirmation, but Xfinity keep charging me for another two months (Sept & Oct). I also returned my device in store but the final bill says I have an unreturned device fee??? Called the representatives and was told to turn off auto pay and ignore
Question