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From pole on the road.
I was wondering if I am still on a list to have cable ran from the road to the pole in my driveway so I can get cable in my place?
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Customer Service
@Jeremy_1016 Your concerns are important to us. We value your business and years of loyalty with us. As a friendly reminder all customers are given new customer rates when signing up. Our team can certainly check to see what promotions we have for yo
5 year price guarantee
I've have been Xfinity customer for more than 10years now and seeing that the 5year price guarantee not offered to existing customer is such a blatant disregard to loyal customer. I know you want to get new customer, but you also have to take care of your current and long standing customer. This is
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Eric_H1 Hello and thank you for reaching out via our Xfinity Community Forums and taking the time to share all of this. I can understand how frustrating this experience must be, especially when you’ve already done so much troubleshooting on you
Not getting the Speed I'm paying for
I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu
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Good morning @user_k5uqk3, and thanks for reaching out to us on the Xfinity forums with the issue with Paramount+. Are you using a Xfinity cable box to watch Paramount+ when you are getting this error message?
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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Great question, Norm__! After you receive a notice about the Xfinity email migration to Yahoo Mail, you won’t lose your email right away. You’ll have up to 120 days to accept Yahoo’s Terms of Service and complete the migration to ke
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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user_zv35co Thank you for your response. We can confirm that our Engineering Team is aware of this issue and is still working to deploy a fix. We apologize for the inconvenience while our team works on this.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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user_owzoyj thanks for reaching out through Xfinity Forums regarding the Benson Boone Presale. Simply log in to your Xfinity Rewards portal to check availability and retrieve your unique presale code. Please note that presale offers are limited and a
Benson Boone presale code
I’m also within a 30mile radius, a platinum member and also can’t find the code. Tried calling as well and nobody could help.
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I'm sorry that you are still having this trouble user_mzrrc0. I think the issue is with the credentials that you are using to access the account. Since it does not seem like you are using the primary account to log in, can you find your Xfinity ID an
HBO Max sign in issues
I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years.
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Unfortunately, it did not. I tried everything, and the listings are still an hour behind.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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@XfinityVictor still can’t sign in.
HBO Max sign in issues
I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years.
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UNLOCK MY PHONE
Dear Xfinity Mobile Support Team, I recently moved out of change from your network — Xfinity to another and I returned my home internet equipment and I am not owning you. For my mobile service, I purchased a Motorola moto g stylus 5G (2024), Caramel Latte, 128GB, on an Unlimited plan and paid in ful
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Devices
5 year price guarantee
I've have been Xfinity customer for more than 10years now and seeing that the 5year price guarantee not offered to existing customer is such a blatant disregard to loyal customer. I know you want to get new customer, but you also have to take care of your current and long standing customer. This is
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Customer Service
No my question wasn’t answered. I’ve been on the xfinity rewards website and there is no presale code!
Benson Boone presale code
I’m also within a 30mile radius, a platinum member and also can’t find the code. Tried calling as well and nobody could help.
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Peacock Support
In Streamsaver, Peacock shows that I’ve activated but I cannot get it to show on my television. I have tried my email address and it will not work. Please help.
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Customer Service
Xumo has bluetooth settings but wont allow me to connect
I was forced to upgrade from an xfinity flex box. My flex just stopped working one day and when I spoke to xfinity, I was told that it wasn't supported any longer because they changed over to the xumo boxes. Which is super Irritating because it was working perfectly fine and had been for a very long
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Xfinity Stream Website
I'm sorry. I didn't realize I was sending a DM. Thank you for your response. I understand what you are saying about receiving content from Acorn. But, can't you ask them about specific programs? It seems like a mistake
Acorn TV on demand
Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?
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Still waiting for a response to my message from yesterday. It’s been 24 hours and my bill still shows a fraudulent $109+ surcharge for data that should have been covered by my Global Travel Pass. I used less than 10% of the allowed 5GB limit (only 3
Charged $109+ for 366MB despite active Global Travel Pass
However, upon returning, I was shocked to find a $109+ extra charge on my Xfinity Mobile bill, in addition to the $20 for 2-day daily Global Travel Pass. When I checked the usage details, I saw that total usage is 366MB (well under the 5GB limit promised by the pass).
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Cancel home voice service
I want to cancel my home voice service, but keep my other Xfinity services. In the past, I was told I couldn't because everything was bundled together. I'm trying to lower my bill so I can keep the services I want, and I don't understand why I have to pay for a service I never really wanted or use.
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Customer Service
Speed test showing the difference in speed. Had to use google since, as screenshotted above, the xfinity app's speed test does not work.
Not getting the Speed I'm paying for
I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu
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Greetings, @5804499! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about switching ports on your modem. You have definitely come to the right place for assi
XfinityJamesC
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8 hours ago
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Arris Surfboard -switch to faster port?
Recently upgraded Xfinity internet service to 2G plan. Can I just switch to the 2.5G port on the Arris Surboard modem & reset? Or does something need to be done first or as well with Comcast?
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