Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (456.7K)
I am angry
Over the past hour, our service has been cutting off and back on. It hasn’t been doing it all day. I am getting very ticked off at this service. I guess Xfinity don’t care about their customers.
Question
•
Your Home Network
Okay thanks for the clarification! Since you're not using an Xfinity modem, and the issue repeated itself with two modems of the same build, there could for sure be something going on within the outlet itself. Do you by chance have any other outlets
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
Question
outage credit
My service has been unstable/down for 3 days due to the Mid-Split upgrade - and now I was just texted that it is still not done so at the very least there will be a 4th day. Service drops at varying intervals for 5-45 min. The automated system is denying credit because it’s labeled 'maintenance,' bu
Question
•
Your Home Network
Certain channels are only available via the Stream App when connected to the in-home Wi-Fi network. Others like your major ABC/NBC/CBS networks, are generally available for Out-of-home viewing.
Atlanta Braves
I have access to channel 1254 on Comcast and can watch game live from home. However, I cannot DVR the game nor access the game when I am out of my home network. I have plenty of DVR space, have reset our connection, and have been able to access all other channels outside of my home network. I was on
Question
No power loss. Modem reboots itself. Once booted, internet works fine for about 5 min. Then another reboot. Possibly too much power coming from the coax to the house?
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
Question
I expect a credit for each day that this goes on!!! I am paying for services I am not receiving, not to mention I just had to add an additional $20.00 a month to watch the Detroit Tigers. This is absolutely insane......
Scripp’s
We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d
Question
Additional assistance...really? Xfinity is already a thorn in our sides with high costs. Now this! Totally disgusted that these two companies cannot get a resolution prior to causing customers yet more anguish. Get it t
Scripp’s
We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d
Question
Hello user_4a1oy2 thank you for following up on this thread and sharing your experience. We hate to lose you as our customer, and wanted to follow up regarding this fainl billing. Has this fully updated for you?
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
Question
Thanks. We shall see if this issue is finally fixed. Perhaps the 7th time is the charm.
Constantly Overcharged/Billing Issues Every Month
In September 2025, I changed internet plans to 2GB. Previously I was on the 1GB plan and using my own equipment (router + modem). After the plan change, I ticked the option to use the included xFinity Gateway to take advantage of the higher speeds. However since then, billing is incorrect every sing
Question
Okay that was going to be my next suggestion, so it's a good thing you were proactive with that 👍 When this had happened prior, do you recall what was done or changed that made everything work normally again?
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
Question
Do not understand why these companies cannot seriously work things out before having customers pulled into their mess! I'm ready to "cut the cord". Xfinity has gotten so incredibly expensive and then having to deal with this mess.&
Scripp’s
We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d
Question
When you say "for your services" do you mean based on my package? We have the highest package for channels. Our understanding from the Braves was that Bravesvision (1254) was going to authenticate and allow us to access via our paid tv service
Atlanta Braves
I have access to channel 1254 on Comcast and can watch game live from home. However, I cannot DVR the game nor access the game when I am out of my home network. I have plenty of DVR space, have reset our connection, and have been able to access all other channels outside of my home network. I was on
Question
I did change it after this issue started to see if it would fix the problem. i have a feeling that like last time i reinstalled the account it will stop receiving them there in the icon folder soon
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
Question
Bury orange cable line
Xfinity came out and put in a new orange cable line on 3/25/26. When will they be coming out to bury the line?
Question
•
Your Home Network
No confirmation email after upgrading equipment online
Hi, I just tried to upgrade my internet and tv equipment through the Xfinity website. I went through the entire process of selecting equipment to update. I got to the last screen and selected Complete Order after agreeing to the terms and conditions. The website then changed to the home page for the
Question
•
Devices and Equipment
Put these channels back on!!!!! You make enough money by your high rates to make a deal!!!!!
Scripps programming cancellation
I will expect a refund on my monthly tv bill if you do not get these channels back. They are only channels I watch anymore. Please make some kind of deal with them!!
Question
I'm glad to know everything is up-to-date and that you're at least able to receive emails normally through the iOS Mail app. Have you by chance updated or changed your Xfinity password recently?
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
Question
user_3renjx, for your services, this channel wouldn't be available for out-of-home streaming. Here https://www.xfinity.com/support/articles/tv-go-live-streaming-networks, you can find a list of the channels you can stream when away from home.
Atlanta Braves
I have access to channel 1254 on Comcast and can watch game live from home. However, I cannot DVR the game nor access the game when I am out of my home network. I have plenty of DVR space, have reset our connection, and have been able to access all other channels outside of my home network. I was on
Question
Hi there, I was wondering if I can get some assistance with this as well. I just had someone help me and they said they were going to send me an xfinity router because mine isn't getting sufficient signal. Can I get some clarification on this? I hav
user_kkr1je
commented
10 hours ago
to the conversation:
0
3
Signed up for 2 gig but only get 1.2 gig
I don't understand why I signed up for the 2 gig Internet but now it shows I'm on the 1.2 gig plan and I haven't been able to get 2 gig speed except on the day it was installed. Now it's maxing out at 1.2 gig speed. And my plan is showing as 1.2 gig. Feels like a bait and switch.
Question