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outages
for more than 2 months my net goes out at least 10 times per day, sometimes more but never less....im not computer smart so please help without trying to send me a link cause i dont know what im doing!
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Customer Service
This does not work. I got a new Xi6 yesterday and the new box doesnt want to pair either. When working with AI, it says that the Xi6 is not implementing Bluetooth connection. One sympton is that the LED flashes when I hit the buttons.&nb
Voice Control pairing not working.
I just got a new XI6 box and a remote. It all worked for a few days and now the voice control does not work. I tried the resetting and the three digit code of 981 to no avail. I can pair the remote to my TV and my receiver, but it does not allow me to get voice control. I can control channels and ev
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Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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Customer Service
Device credit still not applied
I have yet to receive my device credit for my recently upgraded phone. I’ve had to pay the full monthly amount three times now and my current bill still doesn’t show the credit, which would mean I will have to pay another full monthly amount on 2/15/26, making that a total of 4. As for the current c
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Devices
Delete my community forums
I was trying to log on to xfinity and I didn't realize I was registering for the community room, please take me off and close this account. Thanks
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Getting Started
Thanks for uploading that picture and trying the steps I mentioned before. With the Wi-Fi extender powered down, did you reset your modem? If not, give that a try with the extender still powered off.
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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I'm a professional software engineer and manager. I would not let something like this fly on my team. You can do better. This is a software defect due to a crash in your code.
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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@user_rbzeq7 Are you able to call in and speak to an agent to manually take a payment rather than go through the automated option?
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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Website, app and phone. All 3 are not allowing for a payment to be made or even attempted to be made.
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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Please send it to me phone. Thank you.
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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Just provide an opt out solution. End of story
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
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Hello @user_v31pt5 Are you running into the same issue on both the website and our app?
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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I would also like to say that I can again open my attachments. Thank you for fixing this
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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I agree with everyone in this thread. XER10 bridge mode is needed for "no-compromise" integration to existing high-end networks. Or an alternate modem that can connect from my ONU (that has a 10 Gbps port) to my UniFi UDM Pro SE with 2.5 Gbps WAN por
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Thank you again for the information. We can take a look at the account and the modem and see if there are any issues that we can identify. Could you please send our team a direct message with your full name and full address?To send a direct message:C
Coda56 re-provisioning
Hello, we are only getting 600 down on 1gig internet service. Please help!
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Sending email from my comcast.net account not working
My email either fails to send or when it gets sent is delivered with hours of delay from my iPhone for my Comcast’s.net email account.
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Thank you so much for this information, lets take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top righ
Peacock Premium
I cannot activate my free peacock premium. I am a diamond member for over 10 years so I qualify for this service.
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@user_aokwty Good afternoon! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your Peacock services. I can see how this would be frustrating, and I'm happy to help you get this figured out. You should be able to use
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t
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Hello, @user_vpdgsx thank you for reaching out over Xfinity Forums. I'd like to investigate the refund concern further and had a couple of questions that will be helpful when you have time to answer: - Was the refund regarding a device returned withi
XfinityJustinC
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Billing
I went to xfinity store was promised refund for mobile phone [Edited: "Personal Information"] and never received it
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