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Damaged street box
The green street box at Daniel Drive and West Gulf Drive on Sanibel, FL 33957 is damaged. Cables are exposed.
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Customer Service
We have not received a direct message from you. Can you make sure it is sent to Xfinity Support and not an individual agent and try again?
Cancel home internet services immediately
Hi, I would like to cancel my internet service immediately. I do not see an option online.
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Thank you! I haven't received an answer yet.
Cancel home internet services immediately
Hi, I would like to cancel my internet service immediately. I do not see an option online.
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I am very sorry the process was not easy. I am glad your concern was resolved. We are here to help if you need us!
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
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Jan 31 - same problem. On the phone the entire day. All they propose - reset it, repair it, again and again. From what I see, nobody was able to solve it.
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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Agree with you. It even says online at paramount plus website that Paramount+ with Showtime from Xfinity includes Paramount+…. But it DOES NOT! Paramount+ should clean that naming up… very misleading.
Paramount + with Showtime has no Paramount +?
After researching many comments due to being unable to access Paramount + even though my Xfinity cable plan says I have Paramount + with Showtime, it appears that Xfinity’s package for Paramount + with Showtime only includes Showtime and not Paramount +, is that correct? I don’t understand. Is there
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how to add a contact to a group in Xfinity contacts?
I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?
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I Need help getting a hold of the bankruptcy team
I need to know my options for my device payments
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Customer Service
@XfinityOrlandoM thank you. I uninstalled the app and reinstalled it. Then I logged in. I still don’t see the “advanced” tab / screen. What can I do now?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Hello @user_047qnn Thanks for reaching out to us. Sorry to hear you are having issues connecting the Xfinity Stream app to Roku. One common issue with Roku is it gets mad at multiple accounts some times. Do you have multiple Xfinity accounts by chanc
Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu
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user_yucgq6, you're welcome. Ok, sounds amazing. Based on your description, I think I know which one you have. Let's try this. Press and hold the [XFINITY} + the ( i ) button at the same time for maybe 5 seconds. The light on the remote should be gre
help with remote set up
new TCL tv my Xfinity remote will not pair I see there are additional codes to try but how do I do a manual setup?
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I have solved the problem. You could have made this Yahoo migration much easier. When I called Xfinity help, he gave me the website of the 20,000 pages of Yahoo help, no phone, no chat, no email. Thank you for the offer of help. But I was able to fi
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
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Thank you It has power button top right with channel up and down right below it, tv input top left with volume button below that. Raised triangular looking feature in center with circular (OK) button in center, blue voice remote button below t
help with remote set up
new TCL tv my Xfinity remote will not pair I see there are additional codes to try but how do I do a manual setup?
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Hello @user_g3pjqf. Thank you for reaching out on our community Forum, What kind of box are you trying to connect? A modem or a cable box? If it is a cable box we do have wireless cable boxes that we can ship to you, or you can pick up at a local Xfi
Cable box connection.
I don’t have a coax connection in the room. Do I need it in order to connect the box?
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Cable box connection.
I don’t have a coax connection in the room. Do I need it in order to connect the box?
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Customer Service
user_bh61pa We can help if your home phone service is on our Xfinity Voice plan!
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
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@Ikedread No problem at all, let's see what options are currently available for your account. Please send over a direct message with your full name and complete service address included. Here's the detailed steps to direct message us: •
Fdx service Boston MA with xb10 upgrade info
I see that Fdx is available in Boston but info is limited, I would like to update to the xb10
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Hello @user_59x2ta, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
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Cancel service
I would like to cancel my service
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