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@user_8tpzpd We are happy to assist you with your account. Please follow the DM instructions sent by @XfinityJorge
cancellation
I need to cancel my internet. Give me online option as I'm travelling out of the country. The phone call at customer center does not let me put through to your agent.
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My current promotional rate is ending
Hi, My current promotional rate of $30/month with credit card payment is coming to an end and I wanted to see what can be done to keep that rate. Thanks!
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Customer Service
Panther-17 Hi there! Where are you seeing this? We're happy to investigate further to make sure you are getting the right information.
Our DVR limit is to increase from 20 hrs to 300...
We have Ultimate TV pkg, when will we see our DVR upgrade to 300 hrs from 20 (as stated in the "existing customer deals")?
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@EG I need to know the procedure to cancel my membership
cancellation
I need to cancel my internet. Give me online option as I'm travelling out of the country. The phone call at customer center does not let me put through to your agent.
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Now mobile is committing fraud and holding phones hostages
Now mobile is a scam and fraud no xfinity agent has access to help fix anything and everytime you turn back on auto pay after now mobile turns it off they take money and still dont provide services . They also hold a phone that i have paid for and have owned since 2022 that i got from xfinity mobile
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Devices
I can’t find my purchased movies
I purchased 4 movie through Xfinity since I’ve had this account. I had an issue with my Flex Box a few days ago where I couldn’t get it to turn on. Now it’s working, but I don’t have any of my purchased movies. The movies were 1. Seven Brides for Seven Brothers, 2. The Proposal, 3. Madea’s Class Reu
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X1
@user_0cpsy7 Do you see that reward available?
Perplexity pro coupon code
I meet the requirements for the one year of free Perplexity pro and I can't find the coupon code anywhere. Can you please help? Here's the page with details: https://www.perplexity.ai/hub/blog/redeem-a-free-year-of-perplexity-pro-through-xfinity-rewards also ive been looking at other posts, and a lo
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Hello @user_6d59c8, that's a great question! We love helping you get the most out of your Xfinity Rewards perks. How to watch your free movies on Xfinity Stream: Open the Xfinity Stream app on your mobile device or visit xfinity.com on your comput
New movies that are xfinity perks?
How do I access and or download any of the free movies in xfinity stream or from xfinity perks in general????
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Nothing is showing for me from cloud or dvr in the last watched. 12:39 am Saturday 5/30/26
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Hi user_1wf044, we appreciate you reaching out her on the community forums! I'm sorry to hear you're running into so many issues while gaming. Unfortunately, our access to NOW Internet accounts is very limited, but you should be able to get assistanc
Blizzard Games keep randomly disconnecting and it's infuriating
I keep getting disconnected mid-game at the worst times and I can't figure out why. My latency is fine. I'm on Wi-Fi using the XFINITY Now 100mb modem ($30/month) and I'm at the point where I will cancel it just to save myself the headaches.
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Do I get Preplexity pro for 1-year?
Perplexity pro coupon code
I meet the requirements for the one year of free Perplexity pro and I can't find the coupon code anywhere. Can you please help? Here's the page with details: https://www.perplexity.ai/hub/blog/redeem-a-free-year-of-perplexity-pro-through-xfinity-rewards also ive been looking at other posts, and a lo
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Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Xfinity App
Your CSA team tried to claim that my email had been flagged, by the destination server, as SPAM. Only that isn't true. The Xfinity Email Non-Delivery Reports are not coming from the destination servers; they are coming from Xfinity. That
Xfinity email server issuing unsolicited and bogus spam reports
Every time I send to multiple people at a single destination email address, Xfinity, without cause, starts issuing bogus spam email reports, sending them to my email inbox. The actual emails go through to the destination email address. I've called Xfinity multiple times. They refuse to fix the probl
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Hello user_c159a3 👋 I appreciate you reaching out to us, and you're in the right place for help! Just to confirm, were you subscribed to HULU directly through your Xfinity account?
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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Just to confirm @user_angelred79, have you tried the steps mentioned by @XfinityGabriel?
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Change bank account for automatic payments
Looked online for instructions
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Sign-In and Account Management
Did our CSA team provide any resolution path or suggestions to get around being flagged in the system?
Xfinity email server issuing unsolicited and bogus spam reports
Every time I send to multiple people at a single destination email address, Xfinity, without cause, starts issuing bogus spam email reports, sending them to my email inbox. The actual emails go through to the destination email address. I've called Xfinity multiple times. They refuse to fix the probl
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Good morning @user_mo7c1l Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest value for customers given all the ways content can be accessed to
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NFL network
Xfinity gave me a reason to drop cable and add streaming services. Resolve the issue with nfl network before pre season or cancel my account.
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