Xfinity Community Forum

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I messaged support directly. However, we still need to address the issues that happened as stated in my complaint other than just the tablet not being shipped, meaning the lying so as to make the sale etc. Copying directly from my first reply.

user_5cu2sd

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13 hours ago

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About to leave Xfinity for good

So I ordered an iPad Pro 13 m5 through the Xfinity assistant with a live rep twice. Both times I received an email stating that: Let’s get you back on track“We had to cancel your Xfinity Mobile order [Edited: "Personal Information”] (both placed on separate days) because we couldn’t verify your iden

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Understandable. We can look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To

XfinityJon

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13 hours ago

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Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

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Code not being shown for a reward

I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist.

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Customer Service

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Good evening @user_afvsb3! Thank you for providing those details. The fact that the issue is affecting ESPN HD on every cable box, while other channels are working normally and the channel plays correctly through the Xfinity Stream app, is definitely

XfinityAldrik

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13 hours ago

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ESPN HD

One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for inve

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user_xfohz0 - Let's take a closer look together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a

XfinityThomasA

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13 hours ago

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Talking to a human support staff is impossible

Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or

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I receive an email confirmation with the tickets, but it does not have details about my how to change them. I unfortunately cnat go on this date now because my son has a football championship on that date! Anything else that I can try?

user_m00w9t

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13 hours ago

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Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

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Lost my equipment

Lost my equipment, unable to contact customer service, as im outside US

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Customer Service

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Good evening user_m00w9t. I can certainly understand wanting to see about changing the dates for your tickets. When you received the confirmation email, did it provide additional information regarding the reservation? Often times with the confirmatio

XfinityJon

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13 hours ago

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Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

Question

Good evening @user_3ov6ki. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait

XfinityRaf

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13 hours ago

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Unpaid Bill after cancellation

Unpaid Bill after cancellation of service sent to Collection Agency Dear Xfinity Support. I discontinued my Xfinity service in April of 2026 and I contacted your support team to cancel my service accordingly. I called three separate times to request cancellation, and each time I was assured that the

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Voices are not in sync

Channel 51 Freeform. For the last 2 days the voices don’t match and even on the commercials . It’s all tv’s in my house

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X1

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14 connected, 11 not currently connected, but I agree that I don't think the number of devices is the cause of the issues.

user_xfohz0

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13 hours ago

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Talking to a human support staff is impossible

Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or

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Official Solution

Closed

Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets. The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20

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Customer Service

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Unpaid Bill after cancellation

Unpaid Bill after cancellation of service sent to Collection Agency Dear Xfinity Support. I discontinued my Xfinity service in April of 2026 and I contacted your support team to cancel my service accordingly. I called three separate times to request cancellation, and each time I was assured that the

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Customer Service

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Hi @wheeler2787 Xfinity’s StreamStore is a marketplace to discover, shop, and manage streaming entertainment—apps, live TV packages, and StreamSaver™ bundles that save members over 25% on services like Peacock, Netflix, Apple TV, Di

XfinityEva

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13 hours ago

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Stream Store

What is stream store entertainment?

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never had this problem until i traded my old comcast box for another one

user_mp7rfx

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13 hours ago

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roku reverting back to home

i have hisense roku tv and xfinity cable but when using cable cuts off and goes back to roku home screen

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i have unplugged, turned off, cleared cache still going back to home screen. it’s usually ok until about an hr or two into watching tv. it’s almost like something is overheating

user_mp7rfx

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13 hours ago

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roku reverting back to home

i have hisense roku tv and xfinity cable but when using cable cuts off and goes back to roku home screen

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I can understand the concern there. Are you having issues with your Xfinity cable or internet as well? Or just the Xfinity Stream application?

XfinityJon

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13 hours ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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Just read the feeds. 2.5 weeks no local channels available to anyone with fire tv or fire stick because of something you did. Can’t watch Sunday football or any local tv.

user_ns73ry

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13 hours ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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put new hdmi cable in. it goes back to home screen when I am watch a recording on my dvr or if I am streaming something via cable

user_mp7rfx

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13 hours ago

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roku reverting back to home

i have hisense roku tv and xfinity cable but when using cable cuts off and goes back to roku home screen

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Thanks for confirming. Our team can take a look to see if the transfer of the mobile account is the cause of this. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Pr

XfinityRaf

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13 hours ago

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Access Not Authorized

I cannot get into my Xfinity account. It says “Access Not Authorized”. I have tried to log in several ways.

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