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@user_2wazok, Thank you for the additional details. We understand how frustrating this experience can be, especially when nearby hotspot access isn’t working as expected. To clarify, Xfinity NOW Internet is a prepaid service. Once the service i
Refund
Wasted money when there arent any hotspots working around me, just purchased this morning at 914, name is [Edited: "Personal Information"] Email is [Edited: "Personal Information"].
Question
Although we would hate to see you go, we are here to help @user_oypph1! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.
Can’t call atm I need a direct message
I need to call customer services but I can’t atm, I need to contact Xfinity through text
Question
Non existent help
The fact Xfinity claims to have the good customer support is a baffling notion Im currently dealing with a suspended account due to asking an agent for more time and then still have my services disconnected after I explained the situation and they assure me that o had until the 24th to pay it they p
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Customer Service
Hi user_1fd0i4, we appreciate you stopping by the community forums for support! You may need to cancel both accounts at the old address before trying to sign up at the new one.Per the NOW Internet FAQ page:I’m moving. How can I move my NOW Inte
Xfinity NOW duplicate billing
I moved addresses and needed new Internet at the new address. I navigated to set up new service and entered the address for the new address, but instead it set up a second service to my old address. How can I fix this issue and get Internet at my new address?
Question
@XfinityQuemekia Hi! I need to cancel my service. I’m currently not in the US, so my calls to customer service won’t go through. I can’t schedule a callback because the text box doesn’t allow you to enter a country code. I need to text or email an a
Can’t call atm I need a direct message
I need to call customer services but I can’t atm, I need to contact Xfinity through text
Question
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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Home Phone Features
Hello @user_oypph1! You've come to the right place for assistance. I want to make sure I'm giving you the best help possible, could you tell me a little more about what's going on?
Can’t call atm I need a direct message
I need to call customer services but I can’t atm, I need to contact Xfinity through text
Question
Can’t call atm I need a direct message
I need to call customer services but I can’t atm, I need to contact Xfinity through text
Question
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Customer Service
The xfinity now for a month. There is a hotspot right across the street, which I was told wasn't working so I asked for a refund they told me to wait and try for a refund later.
Refund
Wasted money when there arent any hotspots working around me, just purchased this morning at 914, name is [Edited: "Personal Information"] Email is [Edited: "Personal Information"].
Question
I paid my mobile bill of $100.74 on 03/13/2026. Now it shows up again. What's up with that? May I speak with a human?
I paid my mobile bill of $100.74 on 03/13/2026. Now it shows up again. What's up with that? May I speak with a human?
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Billing
Greetings @user_2wazok, thank you for posting on our Xfinity Forum! We apologize about the experience you're having. To better understand what might be going on, we’ll need to know which product or plan was purchased this morning around 9:14, a
Refund
Wasted money when there arent any hotspots working around me, just purchased this morning at 914, name is [Edited: "Personal Information"] Email is [Edited: "Personal Information"].
Question
Scripps Dispute
Workaround: Buy a $50 Mohu indoor TV antenna (available on Amazon) and watch Scripps-owned local channels via Live TV. Works great in metro areas. Missed most of the 2024 baseball season due to a similar Xfinity contract dispute. Yes, you will double pay to watch free local TV
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Channels and Programming
Xfinity NOW duplicate billing
I moved addresses and needed new Internet at the new address. I navigated to set up new service and entered the address for the new address, but instead it set up a second service to my old address. How can I fix this issue and get Internet at my new address?
Question
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Customer Service
Bring back my CBS station WTVF in Nashville or refund/rebate the 5 hours of programming I can't watch daily
The impasse with Scripps stations has lasted a ridiculously long time. Work it out! Or issue rebates for the 5 hours of programming I have been missing for weeks. If this continues much longer I will be leaving Comcast.
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Channels and Programming
Hello, user_20c8bu. I am sincerely sorry to hear about the unauthorized charges. This is not the experience we would like you to have. Is this on your bank account? If so, I would recommend disputing the charges as fraud directly through your bank. I
Fraud!
I too have just found multiple random charges on my account from Xfinity ! $250, $300, $477, 75$ the list goes on and on. They refuse to help me saying they show no charges this is illegal and I’m going to file against xfinity this is fraud and illegal
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@XfinityMatthew no I only have I account
Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu
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Thank you for the info! If you're having trouble finding our direct messaging link, please check out forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 for helpful tips on how to get in touch
I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.
Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa
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Thank you for reaching out to our team. @BruceW was correct, if that did not resolve that issue we will be happy to look further into that issue from here.
Help with "ESMTP server temporarily not available"
I am trying to send email from my Thunderbird account on my HP laptop and receive this error message: "resomta-h2p-554995.sys.comcast.net resomta-h2p-554995.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available." I recently switched to the AT&T fiber network, and I
Question
Hello @user_e6af51, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to look into this more. If you could send our team a direct message with
XfinityChelseaB
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I paid my mobile bill of $100.74 on 03/13/2026. Now it shows up again. What's up with that? May I speak with a human?
I paid my mobile bill of $100.74 on 03/13/2026. Now it shows up again. What's up with that? May I speak with a human?
Question