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We appreciate you checking in with your leasing office! We can definitely take a look to see what we can do. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! How to Send U
Need help linking apartment-provided Xfinity Internet to my own Xfinity ID
Hi, my apartment provides Xfinity bulk/managed WiFi, and the gateway for my unit is already active. The Xfinity login currently used for the unit belongs to a former roommate. I'm the current resident and need the property Internet service linked to my own Xfinity ID so I can manage the service. Cou
Question
I understand and appreciate your effort to apologize and acknowledge the situation. However, you have not provided anything stating the business practice is normal or is based on an incentive you offer customers agents to add monthly fees. My situati
Deceptive business practices
Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! [Edited: "Personal Information”]
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@user_ilgm0j Thanks for posting to the community and letting us know about the error. When it happens, you want to go to the app settings on the Roku. There, you want to reset the app permissions, and clear the cache. Once that's done, relaunch the a
Xfinity Stream
While attempting to stream on the app on my Roku TV, the screen is black with 3 loading dots. After a while the screen will say, “Attempting to Resume… We’ve run into a problem while streaming,” and it will keep trying to load. Occasionally, it will show the error code TVAPP-00231. I have logged out
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Thanks. I already contacted the Willowtree leasing office. They told me they cannot verify or manage Xfinity accounts, gateways, or bulk activations, and that those are managed directly by Xfinity. Could you clarify exactly what the property manager
Need help linking apartment-provided Xfinity Internet to my own Xfinity ID
Hi, my apartment provides Xfinity bulk/managed WiFi, and the gateway for my unit is already active. The Xfinity login currently used for the unit belongs to a former roommate. I'm the current resident and need the property Internet service linked to my own Xfinity ID so I can manage the service. Cou
Question
Cannot activate, cannot use xfinity app
I created an xfinity account and selected a home internet plan. i was told to pick up equipment from an xfinity store to self-set up. i have the equipment but on the xfinity app i get this error: Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.
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Your Home Network
@user_0ky0nt Thank you for taking the time to outline everything that's been happening. I can see why multiple service interruptions in such a short period would raise questions, especially when your connection supports both your work and your short-
Second Significant Internet Outage in One Month-Request for Escalation and Investigation
This is now the second significant Xfinity internet outage affecting our home in approximately one month, and I am requesting that this issue be escalated and investigated rather than treated as another isolated service interruption. Our household relies on this connection not simply for entertainme
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It has been 6 months. When are we going to do this? I use this almost weekly as well. It gets old.
Filter for 5.99 movies
How can I EASILY filter for rental movies that cost less than $5.99 so that I can use my Xfinity Rewards? It is just silly to have to select every single movie to see how much it costs so that I can utilize the rewards. There needs to be a filter added for whatever qualifies for the reward ($5.99).
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@user_x98c3x @Again I can’t continue with Yahoo because I Cannot reply or send from my laptop or phone unless I am in the Yahoo app. I have begged them to help me and each company tells me that it’s the other ones responsibility. I&rsq
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@XfinityAmandaB wrote: "... there is a direct link on our how-to page here. ..." The "here." link is broken. It should be https://www.xfinity.com/support/articles/how-to-access-email-account.
http://connect.xfinity.com/ redirects to support article
Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.
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@user_2ctxno Thank you for reaching out to us! If the email address is a Comcast/Xfinity email, former customers can often continue using it as long as it remains active and meets the eligibility requirements. Could you let us know what happens when
Server issues
My email server is not working. I’m not a xfinity customer anymore but that is my main email
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user_ibn201 Are you currently experiencing these latency spikes when gaming?
Not recommended for gaming
I have been their customer for the last 8 months. They have been providing good bandwidth, but their latency spikes all the time. It's maybe good for regular usage, but really bad for gaming.
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Hi there user_89je5w, and thanks for bringing your experience to our attention here on the community forums! I'm sorry that you received incorrect info at first, but I'm happy you got that second opinion. It's possible that the first agent may have t
incorrect agent conduct related international usage
I was trying to double-check that with my current plan (Mobile-select with unlimited international usage) there is no extra cost for data usage in Panama. When I talked to my first agent (Jyoti), the agent told me that I need to upgrade to Mobile-plus to usage data without any additional cost. I kep
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Hello @user_9mq446, and thank you for sharing your thoughts and experience with us here on the Xfinity Community forums. I can understand why this experience left you frustrated. When you're sent new equipment with the expectation that it will be a
Complaint: Failed Modem Setup, Wasted Time, and Repeated Upselling Attempts
I am writing to file a formal complaint regarding a customer service experience on August 15, 2026, that resulted in significant wasted time and repeated, unwanted sales attempts during what should have been a simple modem activation. Background: Xfinity sent me a new modem unprompted, telling me it
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user_6518p1 Did this just happened recently? When was the order submitted? The order that you mentioned you were told you had to wait for it to complete?
Complaints
I walked into an Xfinity store to try and save money on my services. Walked out with huge deal When we got home, things didn’t work with the stream services so the very next day went back to the store to return smart watches that were totally for free And returned to my prior cable services. Long st
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user_uh4zcm Thank you so much for stopping in and letting us know. I am not getting the same issue when I go directly to Connect.Xfinity.com. If you are still having issues, there is a direct link on our how-to page here. Could you check to see if yo
http://connect.xfinity.com/ redirects to support article
Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.
Question
Complaints
I walked into an Xfinity store to try and save money on my services. Walked out with huge deal When we got home, things didn’t work with the stream services so the very next day went back to the store to return smart watches that were totally for free And returned to my prior cable services. Long st
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Customer Service
Internet not working
Our home internet is not working but says it’s connected and then we get sent a captive message and it’s not working. What are we to do to fix this?
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Your Home Network
user_pmdfsr thank you for using the Xfinity Community Forums page to reach out today. We appreciate the kudos and are so glad to hear that you were able to get the assistance you needed while setting up your new service! Cheers to a long and prospero
Outstanding and prompt service
My girlfriend and I have just moved into a new apartment and I was helped on the phone by Destiny to set up and purchase our package as well as in store by Vida in Framingham. Both were exceptionally kind and patient, not to mention helpful! Destiny took the time to make sure we got the right plan,
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user_c2a9up That is odd for sure and not at all the experience any customer should have when trying to get it corrected. I will need to get more details in private to better assist. Please send our team a direct message with your full name, the name
XfinityAmandaB
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Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL
I need help with an unresolved Xfinity Mobile device identification issue. My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL. The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile a
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