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it is not compatible with the XB7. and i dont believe it has those capabilities because it gives of cellular signal.
wifi pro extender
i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.
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Being billed for two accounts at my address
Hello, I attempted to change my plan on August 25 and inadvertently created a second account at my address. I have an email from August 27 confirming that one of the accounts was supposed to be cancelled, but it never was. Now I have two accounts and two bills. In addition, there is a negative $161.
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Billing
Hello @user_s3mvbn, and thank you for taking the time to reach out to us regarding your promotional gift card. We understand your concern, especially when you were expecting to receive the offer as part of signing up for service. You've come to the r
Amazon gift coupon # Not yet received
I have not yet received the $100 Amazon gift coupon that was part of the offer. Would you kindly check the status of this as well? I would greatly appreciate your assistance. as this is my account number : My account number : [Edited: “Personal Information”]
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my neighbors exposed cable is on my property
My neighbors cable was installed across my property without my permission and it is not on a easement. and the cable is exposed and is a safety hardazd.
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Xfinity Compliments
Good evening @user_zqhwo7. Our team can assist with your request to swap out the EPON equipment on your account. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" (
Member-Owned Router Options for Xfinity Fiber service (EPON)
I need help with switching to Member-Owned Router If your community is served by Xfinity fiber (EPON), you may now be eligible to use your own third-party Ethernet router directly with the Optical Network Unit (ONU). Previously, EPON locations were required to use an Xfinity-provided device (XB7 or
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I need help correcting the mobile number associated with my Xfinity ID.
I need help correcting the mobile number associated with my Xfinity ID. Xfinity is incorrectly treating my landline as my Xfinity ID mobile/security number. When I try to change it to my actual mobile number, I get the error: “Mobile Number is already linked to an active account.” I checked Account
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Customer Service
Thanks for checking in on this @user_6ziafx. I completely understand why you're eager to get those faster upload speeds, our Next-Gen internet upgrades are a total game-changer! When your neighborhood is upgraded to the Mid-Split network, you should
Mid split upgrades or increased upload speeds?
Hi, Is there any way to see availability for upgrading upload speeds on current connections? I have 1gbps down & 30-40mbps up, and have heard for years now that the mid split and next gen upgrades were "coming soon" to my area.
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@user_swa Thanks for adding to the community. We can have this investigated. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of t
Xfinity Mobile charge dispute
I need help with an unresolved Xfinity Mobile billing issue. We have been charged $16.66 every month since April 2025 for a phone and new number that we were told would be free, other than a one-time service charge. We have contacted customer service multiple times, but the issue has still not been
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Cancellation off account
I am terminating my account for now. My daughter work for another provider and gifting me a free service.
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Getting Started
Thanks for the response. I understand that the mailbox itself cannot be restored or reactivated, even temporarily. That is not what I am requesting. My question is whether Comcast has any internal email-platform capability to temporarily accept one
Request for escalation — temporary routing of one message to deleted Comcast email address
Hello, I’m looking for help with an unusual but very specific problem, and I would appreciate having this escalated to someone familiar with Comcast’s email platform rather than ordinary account troubleshooting. I am a current Xfinity internet customer and have been a Comcast/Xfinity customer in one
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Hello, user_f7zzlc. We can't transfer the service from your name to theirs. My apologies. The Xfinity NOW internet account is prepaid. You can simply turn off the autopay to cancel the account. Your roommate can then apply for their own NOW internet
Transfer Account Ownership
Hello, I need to transfer my xfinity NOW account to my roomate because I am moving out.
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Trouble with playing back recordings
Every time I play back a recording it will play half way through, then turn off. I have to call, they say they have to restart the box, then it fixes the problem until the next time I play back a program, then I have to call again.
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Channels and Programming
Hey there, @ticotico! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We also have some new entertainment options like NOW T
Thinking of cancelling tv streaming. CN I keep internet home phone and voice messages
Thinking of cancelling tv streaming. Can I keep internet home phone and voice messages
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Thank you for reaching out to the Xfinity Community Forum @user_09wwuk. Are you still having issues connecting today, I want to make sure you're up and running. Also, just to check, was there an active service interruption showing on your Xfinity app
Internet Keeps Dropping
My internet connection keeps dropping. Now it won’t connect at all when I enter my log in info. This is ridiculous for service interruption. I am extremely upset by it.
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Xfinity Mobile charge dispute
I need help with an unresolved Xfinity Mobile billing issue. We have been charged $16.66 every month since April 2025 for a phone and new number that we were told would be free, other than a one-time service charge. We have contacted customer service multiple times, but the issue has still not been
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Billing
Promotional rate expired - looking for available Internet offers
My promotional Internet rate recently expired, and my monthly payment increased from $45 to $75.69. I currently have the HSD Blast - Modular_GEN plan with speeds up to 600 Mbps download and 150 Mbps upload. I would like to remain with Xfinity, but the increase is significant. Could an Xfinity repres
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Your Home Network
That should not be an issue. You can always check the https://www.xfinity.com/stream/listings site for the information on the channels that are available to stream.
I am getting frozen screens,pixellation ,mainly on NBC
happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.
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Okay gotcha! As long as the zip code matches what you're giving your new carrier, then there should not be any issues. Our options with Xfinity Mobile are a little limited through this specific channel, but we can always escalate things to a higher m
Zip Code not matching new service
Hi, I am attempting to transfer my mobile line to a new servicer. The new service is telling me that the zip code on my Xfinity account does not match the zip code I have given them. I don’t know what other zip code it could be. Help please! Thanks!
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PAST DUE BILL
I have tried to resolve what you keep sending me emails stating I have a past due bill. My bank says it was cleared, I called you and you said it went through, my history shows it was paid, I even have the confirmation no, yet you keep sending me emails stating that I not only owe this current bill,
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Billing
Greetings, user_hnu167! Thanks for taking the time to post on our XFINITY community forum. I understand how frustrating it must be to continue receiving the same emails. We would be more than happy to look into this for you. Could you please confirm
XfinityNatalie
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PAST DUE BILL
I have tried to resolve what you keep sending me emails stating I have a past due bill. My bank says it was cleared, I called you and you said it went through, my history shows it was paid, I even have the confirmation no, yet you keep sending me emails stating that I not only owe this current bill,
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