Xfinity Community Forum

Thanks for replying. No, not wireless. Strangely, today there has been no picture freezing, everything has been working beautifully. Last evening, it was freezing every few minutes and while watching a DVR recording, I hit fast forward and it wouldn'

WAPhilsPhan

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13 hours ago

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Tv freezes with comcast cable box

My tv freezes here and there

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I think customers should be given a credit on their bill until this is resolved because I now have to subscribe to other services to get ABC. These other services are making it easier for me to cancel Xfinity all together.

user_f10uvs

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14 hours ago

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Why am I not getting abc

I am not getting abc anymore. Why

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Customer Service 100%🌟

I went to the Xfinity store at North Lincoln Ave. Chicago IL and the two agents Steve and Dayne were very helpful. They helped me sove the problems I had with the WiFi calmly. They are very nice, friendly and understanding. I give them a complete 100% star🌟

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Customer Service

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Cancellation

I need to cancel my service

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Customer Service

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Have you tried rebooting your modem to remove the red light on your modem?

XfinityDuron

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14 hours ago

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Red light on my Xfinity Gateway MXB1 wall-mounted modem

I noticed that my wall-mounted (Xfinity Gateway MXB1) modem has a red light (vs. the usual yellow light). But, as far as I can tell both my internet & TV are working. I live in a senior community that now (since Feb 2026) receive both of these services as a bundle. What does the red light signify? H

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@user_w7zsnb Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the enterta

XfinityLinda

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14 hours ago

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E.W. Scripps contract

Make a deal already. Comcast held out on Altitude KSE Programming (Colo Avalanche & Denver Nuggets)for over 3 yrs. I'm fed up with the way you do business. Comcast does not care about the customer( their subscribers ). Comcast: WE DON'T CARE, WE DON'T HAVE TO;WE'RE THE PHONE/ CABLE CO. They are too

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user_kwi4m5, First, I want to say thank you for your service! Also, I appreciate you completing the verification process on your end. Once it's completed, you should see the status update within 2 weeks. I understand, however, you did this month

XfinityVianney

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14 hours ago

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Military verified diamond status

Hi, I did the verification months ago but my account level is still gold. Would appreciate any assistance. thanks

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Red light on my Xfinity Gateway MXB1 wall-mounted modem

I noticed that my wall-mounted (Xfinity Gateway MXB1) modem has a red light (vs. the usual yellow light). But, as far as I can tell both my internet & TV are working. I live in a senior community that now (since Feb 2026) receive both of these services as a bundle. What does the red light signify? H

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Customer Service

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Thanks for meeting us here in our community, @user_q0ad92, about your promotional pricing. We're happy to look into this further with you. Please send us your full name and complete service address by Direct Message. We look forward to hearing from y

XfinityLinda

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14 hours ago

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Promotions

I went to get the new Samsung s26 ultra and their banner litterly says open new or existing line and get line on us for free for a year that was first, second was getting 1100 off the phone with acceptable trade in. When I got my first s26ultra I only paid 107$ today when I added second line I paid

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Without the direct message with your account information we do not have access to the account. The direct messaging icon should be on the top right of the forum to the left of the bell icon.

XfinityJohnG

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14 hours ago

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More than 9 hours with customer service- still not resolved

I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to

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Military verified diamond status

Hi, I did the verification months ago but my account level is still gold. Would appreciate any assistance. thanks

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Customer Service

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Promotions

I went to get the new Samsung s26 ultra and their banner litterly says open new or existing line and get line on us for free for a year that was first, second was getting 1100 off the phone with acceptable trade in. When I got my first s26ultra I only paid 107$ today when I added second line I paid

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Customer Service

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I have had same issue i went to get the new Samsung s26 ultra and their banner litterly says open new or existing line and get line on us for free for a year that was first, second was getting 1100 off the phone with acceptable trade in. When I got m

user_q0ad92

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15 hours ago

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Xfinity not honoring new phone purchase promotion

I purchased a new Iphone 17 Pro from Xfinity mobile on Nov 2, 2025. The promotion was $400 off new phone price since I did not have a trade-in and $40 off phone line for 1 year. After activing the phone and receiving my first bill, I realized the promotion was not included. I did several live chat w

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The thing is, if Yahoo can deliver error free email, why won’t Comcast/Xfinity do it and get past this nightmare?

19regor39

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15 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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This app I see and what you see are not aligned. In the right hand corner is the sign in option. There is a blue chat icon on the bottom right hand corner. I already tried that and it took me to the same [Edited: "Profanity"] form I have already fill

user_abmafk

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15 hours ago

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More than 9 hours with customer service- still not resolved

I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to

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mitchflorida3, I understand you don't use email, but we appreciate you jumping into the threads. Also, thank you very much for being a long-time customer of 12 years : )

XfinityVianney

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15 hours ago

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Question about Comcast email conversion to yahoo - do we lose comcast outlook on desktop?

Do we lose the ability to use a desktop's outlook app to access comcast email after a Yahoo conversion? If not, does anyone know the steps to restore comcast outlook email functionality?

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Hello @mullica, and thank you for posting on our Xfinity Forum. Thanks for using our email, and we definitely understand how frustrating it can be to spend a couple of hours trying to get forwarding set up on your own. We appreciate the time and effo

XfinityMelinda

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15 hours ago

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how do i forward xfinity email to another email address

i would like to export or forward my [Edited: "Personal Information"] emails to my [Edited: "Personal Information"] email. I have been trying to do this for 2 hours, Please help me accomplish this

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Good evening user_9k2iqt. You have reached the right team. We will be happy to assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the ch

XfinityJon

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15 hours ago

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Urgent — Gas Line Concern After Unannounced Cable Install

Hi, I need to flag a few issues with the recent cable installation at my property. First, a crew showed up unannounced and dug a trench without any prior notice. The trench crosses directly over my propane line, and I'm concerned the gas line may have been damaged during the dig. I need someone to c

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Thank you for the response, my question was whether you are using one of our X1 cable boxes, I am too old for the Xbox too lol. I will be happy to take a look further into that issue if you can send me a direct message with the full name and complete

XfinityJohnG

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15 hours ago

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Paramount Plus access

I am paying for Paramount Plus on my xfinity bill. Have been for months. I have watched Par+ previously on my home TV. But now, for a min of 2 weeks, I haven't been able to get access on the TV. I just now changed my password, and CAN sign in to watch on the internet using my laptop. I went back yo

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@camicrist_7557 You are not alone. Many people are going to leave Comcast due to this poor merger procedures. I have used Yahoo as a secondary email for year and it is a magnet for Spam.

user_a64c62

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15 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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