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Wifi Extender
i have a wifi extender that keeps disconnecting from my home wifi. Ive done every troubleshoot option and recommendation that have been provided to me trhough the xfinity app and it does NOT work how intended. After i troubleshoot the extender it would connect to the internet and allow my gaming sys
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Your Home Network
Hello Tom_S6! I appreciate you bringing your concerns to our community, and you're in the right place for help. We never want any changes to be made to your account without your full knowledge and consent, so we're happy to look into this further for
My Internet Plan changed my Xfinity Agent in Fraud
Xfinity Agent has changed my internet plan without my consent. I called Xfinity Support and spent hours to fix this issue. After spending multiple hours in call with Xfinity Agent, I compelled them to create tickets for me on these issue. But Xfinity didn't bother to fix it. They just closed each ti
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Hello @user_ftglj6 and thanks for posting your concern here on our Xfinity Community forums. I can definitely understand the frustrating having received such mixed messages regarding your services and account benefits, and we'd be happy to look
Unable to Redeem Peacock Premium Offer
I'm a Platinum member, and I've received several emails stating "As a Platinum Xfinity member, you get Peacock Premium included at no extra cost. Just sign in to see your member benefits, and redeem your Peacock Premium perk." When I click on the link in the email to redeem the offer, I login and am
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user_p0e2f1 I am not showing any known issues with our email at this time. Are you getting an error message or anything?
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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It’s still an issue and is increasingly annoying.
SOS or 0 cellular bars
I have had a degraded xfinity mobile experience specifically at my home and in my neighborhood. Other lines on my plan are also experiencing this but not as bad as I feel the pain. I primarily work from home and routinely miss calls throughout the day or have spotty reception and typically failed ca
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You can give me your feedback, we ask that you do in a direct message. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" lin
Feedback for support
Where can I go to give feedback on xfinity mobile customer support? I did not receive a survey after my call
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Not able to authorize XFINITY Stream on Apple TV
Downloaded XFINITY stream app for Apple TV. Clicked on sign in. Gives both on the web and QR code options. Followed both. Takes me to a site where you can enter the activation code but all of the labels say null. Is https://xfinity.com/authorize not working properly?
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Xfinity Stream Website
We're sorry to hear that this issue has occurred. We can assist in removing the errant new account, and help work with you on the existing services to find the best plan offers for your services. Please send a direct message by clicking the c
Second account created when upgrading service plan
I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o
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Feedback for support
Where can I go to give feedback on xfinity mobile customer support? I did not receive a survey after my call
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Customer Service
@user_eq2829 Thanks for adding a post to the forum. Have you tried to disable Advanced Security to see if you can send emails? https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
Having issue sending email using Charter Spectrum account.
I have been trying since last April to send email from my Charter.net account. I can send via my cell phone, which is not ideal. I have seen a few articles stating that the error I am getting is because of a DNS configuration issue with my IP address. I have confirmed that it is not my antivirus, an
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100$ Installation fee waiver
Hi Xfinity team, This is [Edited: "Personal Information"], coming from a recent experience transferring my service from [Edited: "Personal Information"] . I would like to kindly request a waiving of the $100 service fee charge applied to my account from this service. I will provide all context, and
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Customer Service
Connected to my Xfinity wireless modem, and no everything works fine the Xfinity website even works fine except you can’t get your mail
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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CANCEL INTERNET SERVICE! ASAP!
Hi! I need to cancel my Xfinity Home internet service as soon as possible! I am moving within a day, and tomorrow is the only day I have left with access to a postal service to be able to ship my modem and the rest of my equipment back to Xfinity. I have tried to call the customer service number and
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Customer Service
We appreciate those details! Are you connected to your in-home network when you are having issues connecting? Are you having issues with other websites, too, or only Xfinity?
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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@user_6gwfaw Thanks for adding a post to the forum. We can help you with this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of
Cancel service
I am beyond frustrated in trying to cancel service. This should be something I can easily do online. There's no direct message as indicated on other message boards and I can't sign in through the stupid AI because it says bad error.
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Hello user_4xs8mh 👋 Thank you for stopping by our community for help! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be h
Continued service
I want to confirm that our service will not be halted effective in July 2026 based on my discussion with customer service.
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user_g0zxz5 Is it the same model remote you previously had?
XfinityShawn
commented
17 hours ago
to the conversation:
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0
Why is the numbers and the last button not working with a new remote
I got a new remote and it’s doing the same as the last one!
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