Xfinity Community Forum

Credit

You are send the credit to my deceased husband. When it should be addressed to me [Edited: "Personal Information"]. My old account number is [Edited: "Personal Information"]. My email address is [Edited: "Personal Information"]

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Billing

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@user_ryeg9t Thanks for reaching out to us, we do apologize for any inconvenience. You have reached out to the right team that can help you with any of your Xfinity service concerns. To get started could you give me a little more detail on ho

XfinityOrlandoM

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6 hours ago

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Horrible customer relations

Terrible service and horrible customer service

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Horrible customer relations

Terrible service and horrible customer service

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Customer Service

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Yes, I have. $19.99/month. I'm happy with the MLB app but not with the price.

user_d08oun

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6 hours ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Oh, that is wonderful news @user_ahd337! We are so happy to hear that the technician was able to get everything cleared with switching to our wireless cable boxes. I will certainly document the feedback on our end as we are always looking for ways to

XfinityAdrienne

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6 hours ago

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XRE 03121

Long story ... updated main box. Didn't work properly. Service tech dispatched. Yada yada ... on the 4th box. That is finally working but small boxes can no longer get regular programming. DVR works, streaming works. Two more techs sent out. Boxes upgraded to new wifi. Things work for a day and then

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If this goes much longer I will cancel my service and go to ATT

user_qv39zm

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6 hours ago

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ABC Channel 7

I am incredibly disappointed that I am no longer able to watch the shows I like on ABC Channel 7! How much longer will Xfinity deny me this channel even though I am paying the same price. ABC is a network that is watched by numerous people and Xfinity should be able to complete a deal with Scripps.

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@XfinityAdrienne Turns out that the third time (3rd tech) was the charm. By eliminating the master box and going all wireless the problem was resolved. Took a long time to get there and probably something that the help desk should have seen.&

user_ahd337

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6 hours ago

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XRE 03121

Long story ... updated main box. Didn't work properly. Service tech dispatched. Yada yada ... on the 4th box. That is finally working but small boxes can no longer get regular programming. DVR works, streaming works. Two more techs sent out. Boxes upgraded to new wifi. Things work for a day and then

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How can I lower my bill?

I need to find a way to reduce my xfinity bill but not reduce my internet speed any further. I am on a fixed income and My bill has gone over $40/month over the last 6 months, even after reducincg my internet speed. I need to find additonal cost reduction options in the internet and cable tv areas.

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Billing

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Cancel service

Hello i would like to cancel my service

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Devices and Equipment

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Good Morning, @user_ahd337! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the channels, it must be so frustrating! I would be more than happy to dive further into the account, and s

XfinityAdrienne

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6 hours ago

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XRE 03121

Long story ... updated main box. Didn't work properly. Service tech dispatched. Yada yada ... on the 4th box. That is finally working but small boxes can no longer get regular programming. DVR works, streaming works. Two more techs sent out. Boxes upgraded to new wifi. Things work for a day and then

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I would like to know when is this fiasco going to stop? 3 NHL games are on ABC this Saturday and it’s very upsetting I won’t be able to watch them! Get it together before you lose customers! Rose in Colorado

user_zyty3l

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6 hours ago

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Why am I not getting abc

I am not getting abc anymore. Why

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Comcast stopped working on older, not so smart Vizio TV

Hi Eric, I have an older Vizor not so smart tV. Worked fine with comcast, well, until yesterday. Now can not get back to comcast. I do not think any cables were changed or remove. I have tried to tighteb everything. I have tried to find the compatible Comcast to Vizio number, but perhaps this was a

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Devices and Equipment

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user_3tbrvz I also take pride in my lawn so I would be reaching out if I were in your shoes too. Our team will put in a ticket request for investigation of this. Please send us your full name and complete address via our DM. How to Send Us a Di

XfinityPeterH

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6 hours ago

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Inadequate and unprofessional repair

I was unaware that Xfinity would be performing work in the area, let alone that digging would occur on my property outside of the designated easement. I take pride in maintaining my yard and was disappointed to find damage, including holes that remain and large uneven lumps, along with an inadequate

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user_6gp64t, Thanks so much for reaching out to Xfinity Support. We can help. The best way to handle this is to get the address where this occurred, then we can reach out to the local team to have them take a look. Please send us a direct chat messag

XfinityAngie

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6 hours ago

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Cut cable

Hello, we are a contractor that contacted 811 for a locate. There were several locates, but none for the location we cut the cable. All service was lost, so we spliced a standard size cable to restore service. It needs to be repaired properly with a larger coaxial cable. How do I report this?

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Yes, with our Xfinity Stream app you should be able to enjoy the content on the go!

XfinityJorge

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6 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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Accepted Solution

@user_p4ypsf Hi there! Our team has already received your message and look forward to assisting you there.

XfinityAirelle

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6 hours ago

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public forum posting

Hello: I am just about ready to leave xfinity. I turned in a tv box no longer needed and the next thing I know? The store agent switched me to an updated plan. Instead of going down my bill went up, way up! 2:06 pm I can't affordthis type of plan and xfinity fails to honor my original plan that does

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Xfinity and Apple don't give the right advice here and it's a flaw between iPhone interaction with Xfinity. There are 2 different scenarios. If your IP address becomes blacklisted for some reason by Xfinity, nothing you do will get email to sy

user_58x4uj

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7 hours ago

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iPhone email not syncing

I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do

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Accepted Solution

public forum posting

Hello: I am just about ready to leave xfinity. I turned in a tv box no longer needed and the next thing I know? The store agent switched me to an updated plan. Instead of going down my bill went up, way up! 2:06 pm I can't affordthis type of plan and xfinity fails to honor my original plan that does

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Billing

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Hello, @user_voxgvr thank you for reaching out over Xfinity Forums and completely understand the frustration when not being able to view programing you want. You can watch for any updates if an agreement is reached it will be updated here: https://ww

XfinityJustinC

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7 hours ago

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No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

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Hi there, @user_098ltb. Thanks for reaching out to us here on the Community Forum. We understand the frustration with the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network

XfinityFrank

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7 hours ago

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Request for reduction in bill

I would like a rate reduction because of the loss of abc network during this time of dispute. I am very displeased with the conduct of Comcast’s over the years and insist on a considerable reduction based on lack of good customer service and constant increases without justification. I’m so unhappy w

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