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user_7ogd3b Hi there. Thank you so much for your feedback. Our team is aware of your concerns and they are working to address those concerns.
New Xfinity Stream Update Not Happy
The new interface is very confusing. Two reasons we have kept Xfinity stream is because of the ability to DVR shows and have our favorite channels easy accessible. But now when you go to your library it's hard to find the shows as well as after watching them hard to find the one you just watched and
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I agree. Bring back the old, it was quick and easy to use.
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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Billing
Hi, I'm reaching out because my Xfinity bill has gotten too expensive. I've been a customer and would like to stay, but I need a lower monthly payment. Can you please check for all available loyalty discounts, existing customer promotions, and lower-priced plans? I'd also like to know if you can mat
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Customer Service
It’s like they took every usable feature out - maddening
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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It’s not just the Favorite channels— We cant see what is scheduled to record if I go to that program it isn’t even clear that it is set to record (the red dot was so simple - why remove that?) Was this focus grouped with any user - or if it was thos
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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RobertR1971 Thanks for creating a post. Was there a promotional rate for the equipment that had expired? You can review previous bill statements as PDF files from the Xfinity app or website to compare a previous statement with the current one. Page 3
$14 for TV Box and Remote
Greetings. I have an older cable box because I can't use the X1 box since I'm not using Xfinity's cable modem. I'm now being charged $14 for that box, which was included for free over the past couple of years that I've been a customer. Why the change?
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How can you bring out a new app without testing it.
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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I don’t understand what the “engineering” team is doing. Just bring back the old app until these genius's figure out
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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Sorry to hear there was no known notification, @user_jlnyox. I do understand! I'm glad your preferences are already set, and that you know how to check the full statements for available details. We appreciate the feedback, and I will be responding to
Never received prepaid card
I signed up for Xfinity in March, I was told I could change my service within 30 days and qualify for the incentives. I upgraded from a plan that offered a $100 prepaid card to one that offered a $200 prepaid card. The incentive tracker shows I was disqualified for the $200 card and that the $100 ca
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XFINITY Stream App Update So Incredibly Bad
Completely shocked at this update. Out of the blue and it reduced basically this app almost worthless. No customer feedback or beta version…nope, just release this pile of trash update. Everyone involved in this update should be fired. Show history (marked as watched) is gone…new shows since update
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Xfinity Stream Website
Thank you for the response. I have DMed regarding the prepaid card. As for Disney+, it's a $2 difference so it's not a huge deal, but I did check every statement I've ever received and there was no notification of a price increase in the premium subs
Never received prepaid card
I signed up for Xfinity in March, I was told I could change my service within 30 days and qualify for the incentives. I upgraded from a plan that offered a $100 prepaid card to one that offered a $200 prepaid card. The incentive tracker shows I was disqualified for the $200 card and that the $100 ca
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It’s absolutely aweful! I’ve already complained to Comcast. There was nothing wrong with the previous version. Fire whomever designed this update! OMG I can’t say how badly this app now [Edited: “Profanity”]
The new streaming app sucks
If they don't fix some of the obvious problems soon, I will be exploring. Other options. The fact that you can't mark your favorite channels is one of the main concerns. I also don't like the advance ten seconds instead of advanced thirty seconds. And that when you pause, watching a show and return,
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Agreed totally. Whoever designed this should be fired. And whoever decided to get off your "Favorites" is a total idiot.
Please rollback Stream app redesign!!!
There are so many frustrating issues with the new stream app! You may think they are dumb but they aren’t to your actual users. It’s embarrassing to say “powered by common sense media”!!! I’m a product manager and was a QA many years ago. Did you research these changes with actual customers before y
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Hi user_a982d3, thanks for dropping a comment here on the community forums! I'm sorry to hear that you weren't provided all of the requirements and details involved with the promotional credit. Our team would like to take a closer look at the situati
Accepted promo phone monthly $$, but inputted wrong by support - now charged full rate
Support sold me on a $400/device promo last November and I upgrade 2 devices for the kids as they had really old ones. Doing a chat with support just now, the support that "helped" me added both phones at the standard rate! - I was offered a $30 credit - denied that. I unfortunately havent looked at
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Emails blocked
How can I whitelist all emails from a domain? Recently emails are being blocked, I"ve changed nothing. They have said Xfinity has blocked them.
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Email help
Can't access my comcast.net email. Help. I cancelled my Xfinity/Comcast services. They said I can still use my comcast.net email. They said I can use Yahoo mail to get my comcast.net email. That does not work.
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Free subscription
Ive been having the streaming channel mgm and now that I have to switch i don't have that channel anymore what can I do can it be added back free
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Xfinity Stream Website
Concern moved here to the E-mail help section for assistance.
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Emails blocked
How can I whitelist all emails from a domain? Recently emails are being blocked, I"ve changed nothing. They have said Xfinity has blocked them.
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