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Hello again,I haven't heard anything for the past 2 days. I am running out of time before Verizon assigns me a new number. I sent you the info you requested. Please let me know if you all need more information regarding my account and situation. My p
wanting to transfer my phone from Xfinity to Verizon
I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back
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@user_2dffp9 Thanks for the update. Is the issue resolved?
Peacock Premium
You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it. Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $
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Scam?
I received this email and I’m wondering if it’s a scam. Can you tell me? MyXfinity® We informed you last week of significant changes to our Privacy Policy, Security Policy, and Terms of Service. Older Comcast/Xfinity Mail platform versions will be retired on July 16, 2026, as part of these changes.
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I ended up calling, since that's easier than navigating your website.
Peacock Premium
You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it. Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $
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Outage [Edited]
I will be cancelling my xfinity television service after this outage during the entire World Cup match between France and Spain. I'm sure Fox paid a fortune for that outage to happen. So thank you so much for years of service and thousand of dollars out of my pocket with the ridiculous cable pricing
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Channels and Programming
@user_2dffp9 Thanks for reaching out to us about your Diamond membership. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full na
Peacock Premium
You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it. Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $
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Thank you for updating us, user_a88625! We can certainly review this further and share the details with the appropriate team to help improve communication moving forward. Please send us a direct message so we can forward this information.
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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Thanks for reaching out @user_gounyh! I can certainly see why this has been frustrating. After moving into a new apartment marketed as internet-ready, spending two weeks troubleshooting, speaking with multiple agents, and receiving conflicting inform
Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?
As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and
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Peacock Premium
You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it. Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $
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Billing
@sister_tech Try deleting the app. Yes it can be deleted, and then reinstalled. If that doesn't work we suggest using the website to check your email officially. You can set the browser to remember your password, that way you can sign in easily witho
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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@user_hy9y4x You're welcome. Only the agency that evaluates trade in devices provide those details. Sometimes trade-in offers are adjusted after inspection due to device condition, damage, or other eligibility criteria. For more details, review your
Need clarification on trade-in value after paying off both devices (iPhone)
Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.
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They MUST get trained to do this, because I'm in Ct, and they said the SAME thing, but said it would be almost double if I didn't get phone line. NOT ok!
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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After reading this thread, I called Xfinity and cancelled the phone line!! The Derby CT store should be spoken with about this, bc I was totally scammed.
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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Why is my internet service being constantly dropped?
Over the years my Xfinity has been basically okay. Occasional interruptions but nothing critical. Several months ago it began to get worse. Service being interrupted more and more often. Today it was just too [Edited: "Profanity"] much. I was watching a streaming movie while riding my indoor bike. T
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Your Home Network
@XfinityChelseaB wrote: "... How to: Direct Message Within The Forum." Perhaps the poster meant to post the link to that How-To: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514&nb
Worst Service ever and I cannot get a phone number to speak to someone in Management to help me?????????
Worst Service ever and I cannot get a phone number to speak to someone in Management to help me?????????
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Great, thanks. I have sent the direct message.
Adding spouse's name to Xfinity bill
How do I add my spouse's name to my Xfinity bill for proof of residence?
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Absolutely @user_59pq7z! To better assist with getting your spouse added to the "Attention" line on your bill, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Mess
Adding spouse's name to Xfinity bill
How do I add my spouse's name to my Xfinity bill for proof of residence?
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Hello @user_v547q5 thank you for reaching out on our community forum! Have you attempted any troubleshooting steps? Did you get any service interruption notices in the Xfinity app?
XfinityAbby
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Wifi
My WiFi is currently not connecting
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