Xfinity Community Forum

Total disappointment with Xfinity.”

⭐ My Experience with Xfinity Mobile I want to share my experience with Xfinity Mobile so others can think twice before switching. I’ve spent the last two months trying to fix several issues, and it has been one of the worst experiences I’ve ever had with a phone and internet company. 1. Problems wit

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Customer Service

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user_y09p0h Hello, are you still having issues with your modem?

XfinityVictor

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19 hours ago

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WiFi Channels Being Used By Several Other Networks

I am having repeated issues with my Xfinity xfi gateway. Off and on some of my smart devices that require 2.4 ghz band lose connection. I have been restarting my gateway at least once or twice a week to get them to get reconnected. Usually that works and then a different device will lose connection.

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Hello @southflniceguy, thank you for taking the time out of your day to leave a post. I completely understand how frustrating it can be when a favorite show doesn’t record as expected, especially when everything looks like it’s working. D

XfinityMarshante

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20 hours ago

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60 Minutes on CBS Series Stream sometimes doesn't record

60 Minutes on CBS Series sometimes doesn't record using Xfinity Stream Series record, both new and repeats. What's weird is if you going into the Series recording info, upcoming episodes, it shows it's currently recording. But nothing shows in the recorded shows. Must be a backend bug only happens s

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Please excuse the English and mistakes. I was speaking and not typing and didn’t edit my question. Thank you.

user_361m0e

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20 hours ago

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Mobile free for one year

I upgraded my home Wi-Fi with a cherry on top being when you’re a free mobile service. I called and ordered service along with an iPhone. When the iPhone arrived, my mom seeing how much it was and sent it back. I didn’t purchase an iPhone call to add that to the one year service and was told that I

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Mobile free for one year

I upgraded my home Wi-Fi with a cherry on top being when you’re a free mobile service. I called and ordered service along with an iPhone. When the iPhone arrived, my mom seeing how much it was and sent it back. I didn’t purchase an iPhone call to add that to the one year service and was told that I

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Plan

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Next Gen Updates to my Neighborhood.

I read in the official reddit thread that I had to open a ticket for a next gen update request to my neighborhood, so here we are.

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Customer Service

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Hello @jeffm79, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I just have a couple of questions so we know how to better assist you. Are you using your own modem or renting on

XfinityChelseaB

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20 hours ago

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Constant wi-fi drops by mobile devices with 6ghz gateway

With such limited range on 6ghz, we have numerous dead spots throughout the house. We got the wifi pro extender, but it does not seem to do anything to extend the 6ghz. A technician even suggested where to put it, but the dead spots remain. The other main problem is, our phones and tablets will lose

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user_gnfn08 What error message are you seeing when trying to connect to Wi-Fi?

XfinityShawn

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20 hours ago

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New gateway- tv works with programming

Now our phones do not get WiFi !!!!! [Edited: "Language"]

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Good evening user_4gjar3 thank you so much for reaching out here via our Xfinity Forums! What third party program are you using to access your Xfinity emails? For IMAP, the following settings are required for access, along with Enabling Third-Party E

XfinityAlfonso

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21 hours ago

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Can receive emails but not send emails

I can receive emails with my comcast.net email but cannot send emails. All info is correct, I have compared to my family to ensure everything is accurate. My password is certainly correct as I have reset it just for this issue. The error message is “Cannot send mail” “The connection to the outgoing

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user_f02ary - Our team is here to help in every way we can! Can you please share a bit more about what you're experiencing? Thank you!

XfinityThomasA

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21 hours ago

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Impossible to activate Peacock subscription

Hello, I’ve recently activated a Xfinity plan and it comes with a 2yr free Peacock promotion. I’ve received emails from Xfinity to activate the promotion, when I click on the link I’m redirected to a page with an error. The error reads that my account has no subscription linked. I tried to follow th

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Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI

I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com. I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically jus

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Xfinity App

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@XfinityJamesC I messaged someone as you recommend and they are asking me to work online with an agent or call the customer service number which has not been fruitful for the 10 plus hours I have tried before. Can someone please call me.

user_5n8n4x

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21 hours ago

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complaint

Dear Xfinity Customer Support, I am writing as a long-time Xfinity customer, a Platinum rewards member, and someone who has maintained a legacy package for many years. I am reaching out to share the extremely poor customer service experience I have endured over the past month and to request a thorou

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Getting the TCM channel restored to my service package

I have two DVRs with grandfathered cable card TiVo DVRs which were working with the X1 Preferred Pro service package and a sports and entertainment package add on. On the 12th of November 2025 I made an inquiry to a Xfinity on line agent about a Gateway offer that was texted to me. The live agent tr

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Channels and Programming

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@user_qz4gso How?? I’m going in circles Xfinity. Peacock. Xfinity. Peacock again…waiting for email response.

user_f02ary

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21 hours ago

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Impossible to activate Peacock subscription

Hello, I’ve recently activated a Xfinity plan and it comes with a 2yr free Peacock promotion. I’ve received emails from Xfinity to activate the promotion, when I click on the link I’m redirected to a page with an error. The error reads that my account has no subscription linked. I tried to follow th

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Problem resolved after 5 days when xfinity fixed a server security problem.

RZZZZZZ

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21 hours ago

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Mail works over 5G but not over wifi

IMAP.comcast.net not responding over wifi

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We will get to the bottom of this, jecht300! I just want to make sure I understand correctly—were you previously enjoying Peacock, and did something change with your plan that’s now preventing you from logging in?

XfinityThomasA

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21 hours ago

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Peacock Premium Never Activated

I received an email offer stating that my gig-speed internet package included Peacock Premium at no extra cost and that I must sign up before October 24. I clicked the "Activate Peacock" link in the email and followed the steps to link the Peacock account to my Xfinity account. As far as I knew, I h

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I was able to activate today 11/18! Try yours again. Good luck!

njc13

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21 hours ago

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Peacock activation

I have been trying to activate my Peacock that is included with my plan for over a month now. I've talked to over a dozen people over the phone from Xfinity. I've talked to multiple people from Customer Support, multiple people from Billing, multiple people from IT, and no one can help me except run

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I was finally able to activate mine today 11/18! It took a month of calling, chatting, going into the store and complaining. Good luck!

njc13

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21 hours ago

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Peacock activation

I have been trying to activate my Peacock that is included with my plan for over a month now. I've talked to over a dozen people over the phone from Xfinity. I've talked to multiple people from Customer Support, multiple people from Billing, multiple people from IT, and no one can help me except run

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user_zb1n1d We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your needs, so the Community can have an understanding of your

XfinityMartyR

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21 hours ago

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Worst

Worst customer service known to man. Can’t get in touch with anyone

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There doesn't seem to be anything there. I see "Activate and get info about your subscriptions" at the top left, a button to the right that says "Add & manage subscriptions", and then a list of Frequently asked questions.

jecht300

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21 hours ago

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Peacock Premium Never Activated

I received an email offer stating that my gig-speed internet package included Peacock Premium at no extra cost and that I must sign up before October 24. I clicked the "Activate Peacock" link in the email and followed the steps to link the Peacock account to my Xfinity account. As far as I knew, I h

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