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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I have waited 6 months for a repair to my fiber cable
This problem started in Sept of 2025. Every time the contractor commutes to coming the do not show up. I have spend countless hours trying to break through the process. How can I get a direct contact at Xfinity that can help me?
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Direct message
The pedestal in front of my house has been down since the snowstorm. I don’t know if a car hit it or the snow plows knocked it down.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New construction Internet installation issue.
Hello my Name is Daniel. I recently purchased a home in Dayton Tx (New Construction) and it has been a hassle trying to get internet set up here. Because the home is a new construction xfinity isn’t able to service me they’ve pushed me off 60-90 days (maybe longer)because the original contractor who
Question
user_u34a34 Thanks for taking a moment to create a post on our Community Forums. My team can help submit a ticket to have the lockbox and lines removed from your home. I will mention that it may take a few days to create the work order and schedule l
Remove old lines and box
My home that has an arris box attached to the exterior of the home and power lines from previous services. I do not currently use xfinity services, how do I contact Somebody to get a technician sent out to remove the no longer needed arris box & power lines? My house is being painted today and tomor
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internet and email
I am lost - email not accessible - too many new passwords. Need to talk with person
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Sign-In and Account Management
I'm on an iphone 15 and using using cellular data.
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
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Damaged Pedestal
The pedestal in front of my house has been down since the snowstorm. I don’t know if a car hit it or the snow plows knocked it down.
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Customer Service
Did you know you can transfer services? If so you can check out the link: https://www.xfinity.com/support/articles/onlinemoves to get started! If you need a pro installation the transfer would provide you with that information. @user_b6kh2i
change of address
hello. I am moving out of my current address. What would be the fees for installation in the new place?
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You can keep Comcast internet and dump TV. Their internet service is good, at least in my neighborhood. If your area has AT&T fiber, it's a great value.
ABC Blackout Detroit
I am done with Xfinity. I lost a season of Detroit Tigers, Pistons and Redwings last year because of their nonsense with FanDuel. Now I'm blacked out of the Pistons game 7 on a station that is literally free over the air. I'm figuring out what to do about my Internet and then dropped Comcast/Xfinity
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Hello, @troutstanding Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as
Return WPTV /NBC
It is ridiculous that you do not have NBC and WPTV as regular channels. We need you to return them to the lineup immediately especially as hurricane season is approaching
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Define "fair pricing". Because you are not giving customers "fair pricing" and haven't in a long time. Many of us are paying $300 a month for data capped internet and 11 fewer channels this year than last year. By "fair pricing" I assume you mean pa
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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New construction Internet installation issue.
Hello my Name is Daniel. I recently purchased a home in Dayton Tx (New Construction) and it has been a hassle trying to get internet set up here. Because the home is a new construction xfinity isn’t able to service me they’ve pushed me off 60-90 days (maybe longer)because the original contractor who
Question
•
Customer Service
I have waited 6 months for a repair to my fiber cable
This problem started in Sept of 2025. Every time the contractor commutes to coming the do not show up. I have spend countless hours trying to break through the process. How can I get a direct contact at Xfinity that can help me?
Question
•
Customer Service
Horrible coverage at home
I want to stay with Xfinity as I’ve been with them since the start but I’m getting so fed up with having no coverage at home. This is what the field test screen shows from outside my home. Absolute trash. Has anyone been able to get a network extender? @Xfinity Support HELP!
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Network
Unlink pods from my closed account
I have cancelled my service and need to have my Xfinity Pods (Serial Numbers: [Edited: "Personal Information"] and [Edited: "Personal Information"]) manually unlinked/deactivated from my closed account so I can sell them.
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Customer Service
You are welcome, If your services are not working, a regular in home technician has to come out as they will need to get your services reconnected first, if further work is needed they will assign a construction team to come back out. S
My xfinity cable was cut during a home renovation and its just laying in the yard, how do I get it reconnected?
All the utilities to my house were re-routed during a significant renovation and the xfinity troubleshooting chat-bot does not seem to understand that as a potential problem someone can have. I have scheduled a service call through that bot but they think their just coming to troubleshoot a modem is
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Thank you for reaching out to our team. That is definitely an issue we can help you with here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if necessary &
XfinityJohnG
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Damaged Pedestal
The pedestal in front of my house has been down since the snowstorm. I don’t know if a car hit it or the snow plows knocked it down.
Question