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Okay that definitely makes sense in that context. Up to this point have you tried any troubleshooting through the Xfinity app? If you're using one of our modems, the app can actually diagnose quite a bit and even resolve a lot of common connection is
Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my pho
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Poor Service, Intermittent Hardware Issues
I’ve been experiencing frequent outages since I signed on with Xfinity. The longest of which began last week, Friday 1/23/2026. My modem remained unresponsive through the weekend. A customer service representative scheduled a tech appointment for me but it was cancelled due to weather. When tried to
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Customer Service
Pixelated TV Again
Error codes XRE03061 and XRE03059 pixelated picture. Was good for a month but same issue a month ago. Xfinity app says no issues but when trying a system refresh it says video issues in the area. Only local channels, ESPN, and TruTV affected from what I can tell. Other channels are fine. Internet is
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X1
If you are not seeing any resolution to the issue feel free to DM us using the steps provided above. We are happy to check into the account.
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Extremely disappointed in Xfinity
This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep cus
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Customer Service
Internet
i’m just verifying that I signed up for Internet service and then I will be receiving my Internet package in the mail. I was expecting it yesterday.
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Customer Service
Hello, user_otximg! Thank you for choosing Xfnity and reaching out to us for help to schedule an appointment for a new cable outlet. The Xfinity Assistant and the Xfinity app can help you schedule technician appointments if needed. Have you tried usi
Make an appointment
I'm struggling to make an appointment to have a technician come out and install new cable outlets. Need to move the modem from one room to another. (Swapping rooms around and don't want to leave the modem in the room with 2 little girls.) For some reason making an appointment is a big hairy deal.
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Hey there, @user_qwxw9v, thanks for reaching out through Xfinity Forums regarding your internet account. We can definitely assist you with disconnecting your account. Can you please send us a Direct Message with your full name and your full address?
Cancel internet service
I want to cancel my Xfinity internet service. Please cancel my internet service. best regards, Act
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Cancel home internet service immediately
Hi, I would like to cancel home internet service immediately (today). Can you please help me? I do not see an option online to cancel.
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Customer Service
@user_1oyd52, I'm truly sorry about your experience, and I can assure you we are a US based corporate team of experts that would be more than happy to get you taken care of and turn this experience around for you. If you could please send us a [Modma
Fraudulently Ordered iPhones [Edited]
Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated
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Cancel home internet services immediately
Hi, I would like to cancel my internet service immediately. I do not see an option online.
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Customer Service
It's been happening for the last month and we only got snow last week so I don't think it should be it but I think it's more consistently bad now.
Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my pho
Question
OK, that's great! This is likely why the benefit is not showing under Xfinity Membership. Can you do me a favor, and go to Peacock Forgot Password and follow the steps to reset this? Can oyu let me know if this works?
Platinum Rewards trying to redeem Peacock Premium
Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we
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If you're in an area that's getting hit with snow or heavy weather that can have an impact for sure. Do you feel like that behavior only picked up once the weather in your area started to kick in?
Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my pho
Question
This XB8 was provided this week by an Xfinity store.
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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I did the same thing. How do I cancel the community forum account? Thank you.
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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Agreed. Comcast has made it very difficult to cancel services. There is no option to do so anywhere on their very slow site. It is excessively difficult to reach a human being, though Comcast has made an effort to foist a rather unhelpfu
cancel service
I need to cancel my service since I have moved. Where I live, the old place had a contract with xfinity. The new place has a contract with another company so I need to cancel this service and there is NO option to cancel service -- only move it. This is a deceptive tactic and I will be reporting thi
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Thank you for these additional screenshots. Quick questions for you - is your home perhaps managed by an HOA/ property manager, and if so, was this XB8 provided with the home?
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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Accepted Solution
Thank you for working with us through direct messaging. I am glad we were able to assist you with switching to a new plan that works better for you. If we can assist you with anything else, please do not hesitate to reach out.
XfinityJon
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Downgrading from Triple Play to Internet only
I want to switch from a triple play bundle to an internet only plan, but it won't allow me to on the plan builder. I also have questions about what to expect with my first bill and if this would be considered a new contract.
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