Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (427.2K)
Hello @Anon10599, thank you for taking the time to leave a post. Sorry to hear that you are experiencing password reset issues when sending monthly newsletters. It looks like the repetitive sending pattern is triggering our automated security system.
monthly password resets
I develop and send out a monthly newsletter to about 400 people. I send it out in 10 groups of 40. Every month after I send out the newsletter I can no longer send or receive emails until I reset my password. This is a real nuisance that I have been putting up with for over six months. Is there a wa
Question
Greetings, MCPO! Thanks for posting on our XFINITY Community forum this weekend with your recent experience. This is never the experience we wish for you to go through. We would love the opportunity to help rectify this matter right away. Our team wi
TERRIBLE SUPPORT AND CUSTOMER SERVICE!
To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations. I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I rece
Question
Hello @user_6lf088 thanks for taking the time to reach out. I am incredibly sorry to hear you have been without reliable service for nearly a month since your installation. That is far from the experience we want for our new customers, and I complete
Poor service
The day after my cable went in it hasn’t worked properly. I have text my customer service representative and each time I get, I put in a ticket. It is almost a month and still nothing. I am paying for service I am not receiving and I just saw on this sight the bill went up. Any suggestions??
Question
Thanks for reaching out to our Xfinity Community Forum @user_nsvy6a. It’s never our goal for a customer to feel like their service is anything less than the best! I definitely want to help you get your streaming stability sorted out, so you can
Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
Question
user_x1934u My team can help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if neces
They broke my trade in phone so they didn’t have to give me the credit
I’ve had nothing but problems since I switched to Xfinity mobile. The chatty on top is when I sent my old phone as a trade in & received it back in the mail FOUR WEEKS KATER ABSOLUTELY SMASHED. I packaged it PROPERLY. I was supposed to get a $500 credit!!!!! Never got an email saying the condition o
Question
Greetings, user_76aght! We appreciate your feedback regarding our channel lineup on our XFINITY Community forum. I know how important it is to receive the channel lineup that best fits your household service level needs. If your service level needs h
A la Carte channels
What are you making us pay for channels we do not watch or for content with which we do not agree? You are making me subsidize channels that would not be able to stand on their own. I never watch hallmark for instance yet I am having to pay for it. Allow us to buy only the channels we watch no more
Question
user_z9tyhe, hello there and thanks for reaching out. I can totally help you out with your concern. Please do not share personal information publicly. To move forward with your concern, please send us a direct message with your full name and complete
HBO Max
Hi. I’m trying to cancel my Max with ads. I was referred to contact Max, but the billing is done through Xfinity and needs to be canceled through Xfinity. My name is [Personal Information]. Thank you kindly.
Question
monthly password resets
I develop and send out a monthly newsletter to about 400 people. I send it out in 10 groups of 40. Every month after I send out the newsletter I can no longer send or receive emails until I reset my password. This is a real nuisance that I have been putting up with for over six months. Is there a wa
Question
•
Customer Service
Okay nice I'm glad to hear it, thanks for letting me know! I hope you enjoy the Peacock catalog and have a great a year ahead as well 🙌 If you ever need us again, we're always here for you!
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
Question
Poor service
The day after my cable went in it hasn’t worked properly. I have text my customer service representative and each time I get, I put in a ticket. It is almost a month and still nothing. I am paying for service I am not receiving and I just saw on this sight the bill went up. Any suggestions??
Question
•
Customer Service
@user_3acfdp Nice, glad to hear it's fixed. Now it's time to sit back and stream all the content this weekend :). Thanks for working with us on the forum, we appreciate it.
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
Question
Awesome! That seemed to work! Thank you so much! Have an awesome 2026!
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
Question
Hi there, @user_jiue40 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your service. Please be assured you reached the right person
Horrible customer service
I have been without WiFi for four days. Despite multiple attempts to resolve this issue, your customer service has been extremely unhelpful, and it is nearly impossible to reach a live representative. I was told I would receive free WiFi due to the outage, yet it is still not working. At this point,
Question
Closed
Cancel service
Need to cancel service. I do not see the messaging feature.
Question
•
Customer Service
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Horrible customer service
I have been without WiFi for four days. Despite multiple attempts to resolve this issue, your customer service has been extremely unhelpful, and it is nearly impossible to reach a live representative. I was told I would receive free WiFi due to the outage, yet it is still not working. At this point,
Question
Hello @user_4c5543, Thank you for reaching out on our Community Forum. It sounds like this has been frustrating, and we do not want that to be the case. Please send us a direct message with your full name and address so that we can assist you furthe
XfinityAbby
commented
20 hours ago
to the conversation:
0
0
Trade in credit cannot apply
I traded in my old iPhones in September, shipped my old phones back for 1100$ credit for my two lines. Since I shipped my iPhones, I made over 10 phone calls to Xfinity agents, just to ask when the credit can be applied to my bill. All they told me is to ask me to wait and the credit will apply afte
Question