Xfinity Community Forum

@user_tvlmi4 Has it been one-hour since speaking with support about this?

XfinityShawn

replied

15 hours ago

to the conversation:

0

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

U

TV cannot connect all other devices in house work

I have rebooted both router and tv multiple times I even did factory reboot on tv. I have disconnected and reconnected wifi connection. Won’t connect to internet. The tv even says “problem is with internet provider”. I sat for an hr with Samsung and after it all they said it was with Xfinity. Using

Question

•

Your Home Network

9

0

U

I can no longer access Paramount+

I posted this issue to Xfinity Support about 10 days ago and never received a response. I got the email others have mentioned that I will not longer have Paramount+. Then I got an email that it was sent in error. Since all that happened, I have not been able to watch P+ on my laptop. I have had a su

Question

•

Xfinity Stream Website

5

0

U

I have experienced this issue and so far, all I know is that the xfinity website shows the bundle as being active but I only have access to Hulu and not Disney+. No issues have occurred with peacock as of yet, thankfully. I just finished chatting wit

user_tvlmi4

commented

15 hours ago

to the conversation:

0

1

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

@user_wo6oze The charges will take time to update, but we would need to check more on our end to make sure. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Dire

XfinityShawn

replied

15 hours ago

to the conversation:

0

U

Unreturned equipment charges

I recently moved and transfered my Comcast account. When I set up the new address, I specifically asked about the equipment at the old address. The equipment is installed in a wall behind a panel that I didn't not have access to. I was assured this was not a problem I had to worry about and Comcast

Question

D

Number lock won't turn off?

Hi there, I have gone through the steps to attempt to unlock a number on my phone plan. I have tried using my personal log in and the assigned comcast username as well, no matter what log in I use (or device, I have tried my phone, my husbands phone and a laptop) I land on a page that says "You do n

Question

•

Devices

10

0

U

Unable to activate Peacock Promotional Subscription

Hello, I have been unable to activate the Peacock+ subscription that was supposed to be included with my service. I have followed the steps at https://www.xfinity.com/support/articles/peacock-premium-offers from different browsers, have made multiple attempts at using the AI support bot, and am stil

Question

•

Customer Service

4

1

U

I believe so. It sounded like that was what they said was going on

user_wo6oze

commented

15 hours ago

to the conversation:

0

1

U

Unreturned equipment charges

I recently moved and transfered my Comcast account. When I set up the new address, I specifically asked about the equipment at the old address. The equipment is installed in a wall behind a panel that I didn't not have access to. I was assured this was not a problem I had to worry about and Comcast

Question

user_wo6oze My team can help with your equipment charge concerns today. Did you just disconnect the MAC address/device from the app today?

XfinityShawn

commented

15 hours ago

to the conversation:

0

U

Unreturned equipment charges

I recently moved and transfered my Comcast account. When I set up the new address, I specifically asked about the equipment at the old address. The equipment is installed in a wall behind a panel that I didn't not have access to. I was assured this was not a problem I had to worry about and Comcast

Question

U

Unreturned equipment charges

I recently moved and transfered my Comcast account. When I set up the new address, I specifically asked about the equipment at the old address. The equipment is installed in a wall behind a panel that I didn't not have access to. I was assured this was not a problem I had to worry about and Comcast

Question

•

Billing

9

3

0

Hello @user_nc1n0, and thank you for posting on our Xfinity Community Forums. I’m so sorry you went through this experience. What you described sounds incredibly stressful and frustrating, especially after already dealing with a suspicious e

XfinityCliff

commented

16 hours ago

to the conversation:

0

U

complaint department

Got a spam email from Xfinity and opened it because it looked real. Once I realized it Wass spam I called xfinity and spoke to Adrian for over an hour and said will I have any problems with email? he put me on hold and said no you are good this was last Wednesday night. On Thursday morning I stopped

Question

Thanks for meeting us here in our community about your billing concerns, @user_ofe47k. We're sorry to hear you haven't had the best experience, and sad to see you go. We'll do our best to assist. For clarification, your billing will stop on the day

XfinityLinda

commented

16 hours ago

to the conversation:

0

U

Refund

I canceled my Xfinity services and want a refund from the bill that I just paid. I am willing to pay the past due amount, but not the rest. You are billing me for services that I am not receiving. Dealing with Xfinity has been a complete nightmare and although I have been a customer for over 20 year

Question

U

@doornut omfg thank you so much!! It worked.

user_jh1r5c

replied

16 hours ago

to the conversation:

0

U

Disney plus Error Code 83

Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c

Question

user_lnn99xThank you for reaching out and creating a new post. I hope you are doing great today. I see you have an Xfinity line that you want removed, and we can certainly assist. If the line is damaged or getting torn, we can also have it replaced i

XfinityVianney

commented

16 hours ago

to the conversation:

0

U

Old line removal

I need an old line coming into our house removed. Can you help me?

Question

I completely understand the frustration this has caused. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity S

XfinityDuron

commented

16 hours ago

to the conversation:

0

U

Billing rate not honored

I called to change my service on 3/9 and I was told my new rate would be $60/month for 1 gig. I received a text and link to review the package and I agreed to the terms. Fast forward to today and the rate was never honored. I called on 6/8 and the representative told me he could lower the rate if I

Question

Hey there, @user_26ahvw, thanks for reaching out through Xfinity Forums regarding your bill. Here is a link with the details for making a payment on your account: https://www.xfinity.com/bill-pay. Let us know if that helps!

XfinityJeniece

commented

16 hours ago

to the conversation:

0

U

Trying pay my bill

I can't get my account pulled up

Question

Hello dtgray12! Has your service returned to normal?

XfinitySeth

replied

16 hours ago

to the conversation:

0

U

my phone is not connected to the network

My phone went to sos and is not connected to the network. What do I do? It has been over 30 minutes

Question

U

Trying pay my bill

I can't get my account pulled up

Question

•

Sign-In and Account Management

17

2

mjh5 Hello, I am sorry you are having sporatic issues with your box. Have you tried swapping out the HDMI cable?

XfinityVictor

commented

16 hours ago

to the conversation:

0

No sound for our TV connected to Comcast DVR cable box

For the last few days our TV has no sound. The TV is cable connected via a comcast DVR box. I wonder if I need to exchange the DVR box. The TV sound works for other HDMI ports such as for Roku and DVD player. Thus far restarting the DVR box has fixed the problem, but it seems to happen more often. P

Question

U

Old line removal

I need an old line coming into our house removed. Can you help me?

Question

•

Customer Service

12

1

0