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canceled account still being charged
In June I canceled my service at [Edited: "Personal Information”] and returned all equipment to [Edited: "Personal Information”] the second week of June. I was moving and returned modem and unused, unopened phone. Xfinity continues to bill me and take funds from my bank account. I call every month,
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Billing
WifI hardware issue
My Xfinity box is locked in the middle of a set up. I’ve tried plugging it down and plugging it off and in. But doesn’t seem to be helpful
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Your Home Network
Hello @user_q2fnnq, thank you for taking the time to leave a post. I completely understand how disruptive this has been, especially when you’ve been without service for almost a full day and depend on your connection to work from home. Sor
Can’t Contact Support About Outage
I am unable to contact support about an outage at my apartment complex. There is nothing in the area that is wrong or the update keeps going further and further away. It’s been almost 24 hours and we work from home
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Billing issue, looking to cancel service!!
I've been a customer for 20+ years. My bill was $62 and went up substantially!! I am disabled and on a fixed income and cannot afford your fees for internet only. Please adjust my bill back to the current plan, or have someone contact me regarding canceling my service. I look forward to your respons
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Billing
Stopping my service
Hello, I would like to cancel my Xfinity service and close my account. I would prefer to handle the entire cancellation process through written communication rather than a telephone call. Please let me know what information you need to process my cancellation. I would also appreciate written confirm
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Customer Service
Let's take a closer look at this with you, @user_pm8frr. Thank you for reaching out! Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. Click the "Dir
I need to contact executive customer support
I been with Xfinity for about 9 years now , everything was ok until I was offered free mobile line in end of May while i'm returning internet device for one of my houses because I was going to stop the service , the rep. told me that i'm eligible for free line , I told him i'm returning a device to
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XfinityAmira, This issue has now been reported by many users and your engineering department has already acknowledged that this is a real issue with ALL recordings that you are attempting to watch in a bowser on a computer before the recording has c
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Good morning, @SkyyG ! I’m sorry for the inconvenience and the extended interruption. I understand your service has been out for over five hours, the 9 PM restoration estimate has passed, and you’ve also been trying to correct your servic
Internet outage
my WiFi had been out for 5 hours I’m not even in the outage zone in the map my service address is incorrect I’ve tried to change it in the app since June I was told service would be restore at 9pm it’s 10pm
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Terrible customer service
So yesterday my bill was 508$ and I was offered to pay 50$ to have my balance broken down into a 12 month installment plan and services would be restored. I didn’t have it until today. I was unemployed for 3 weeks. Now my bill is 800$ and my only option is to pay it all?? I’ve been with xfinity for
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Billing
I saw the exact same thing but with a higher advertised price ($85/mo). When I get to the final checkout, the cost is shown as $95/mo. It includes a $15/mo 5 year discount but no $10 discount for autopay. I'm an existing customer and do have payments
Bill increased from $45 to $85 — discrepancy with advertised 5-year promotion
Hello, My one-year promotional rate recently expired, and my monthly bill for 500 Mbps internet increased from $45 to $85. I contacted customer service, but the only alternative offered was to downgrade to 300 Mbps for $70/month, which still seems too expensive. When browsing Xfinity's website, I fo
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Was lied to about 5 year plan
Hello,I am reaching out to get help from the corporate digital care team regarding a promotional billing issue on my account. When I originally signed up for my service, I was explicitly told by the sales representative that I was being placed on a 5-Year Price Guarantee lock.My rates recently spike
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet outage
my WiFi had been out for 5 hours I’m not even in the outage zone in the map my service address is incorrect I’ve tried to change it in the app since June I was told service would be restore at 9pm it’s 10pm
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Plan re-rate glitched - stuck pending order on 2 Gig tier
I processed an online plan re-rate to maintain my 2 Gig plan with Unlimited Data on my customer-owned Motorola MB8611. The online system glitched, placing a pending order on my account and temporarily dropping my tier display to 100 Mbps. My line and physical hardware are fine, so I do not need a te
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Corporate Number
I signed up for the free service for a year through the Xfinity App on my phone on August 23rd. I clicked the promotion in the app and followed the steps. It allowed me to sign up for the line. On October 26th my line got suspended. I have been on endless chats and calls regarding the situation. I h
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can’t Contact Support About Outage
I am unable to contact support about an outage at my apartment complex. There is nothing in the area that is wrong or the update keeps going further and further away. It’s been almost 24 hours and we work from home
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
change delivery date
I need to change my delivery date for the start Up package router to my new address
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user_8ug0rd Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
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Plan re-rate glitched - stuck pending order on 2 Gig tier
I processed an online plan re-rate to maintain my 2 Gig plan with Unlimited Data on my customer-owned Motorola MB8611. The online system glitched, placing a pending order on my account and temporarily dropping my tier display to 100 Mbps. My line and physical hardware are fine, so I do not need a te
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