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bob-mmk We appreciate you sharing your issue as well as the work updates being done to get this resolved. I am glad you was able to get a technician visit scheduled as I am sure they will be able to get this resolved. Let us know how the visit goes T
Intermittent Modem Connection - no power on 21 of 32 channels
Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few
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Hey @user_mn2chd, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear you are able to successfully access your Xfinity Email through our online web portal. When visiting https://www.xfinity.com/email, do you g
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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I have Ultimate/ Sports and Entertainment, I am not sure if it's included in the Limited package however it should be because most of the times MeTV Toons is on a subchannel of a local broadcast. If you have patience and time you might w
MeTV Toons Finally on Xfinity channel 1736
Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would
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Keypad Communications Failure
The batteries died in my wireless Keypad (Centralite). I replaced the batteries, with fresh batteries, which I tested with a multimeter. I put the keypad back on the wall. I now have a "keypad communications failure" showing in both the app and on the touchpad. The keypad lights work, and the button
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Devices and Equipment
Hi, @atordillos! Thanks for reaching out! Our engineering team continues to work on this. The issue has been complicated to fix and has not been resolved yet.
Can't view attachments in email
Prompted to download any attachment in email and still unable to view it.
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Thank you for the update on the visit and that the line needs to be replaced, @CatchMySpindrift. There are further steps our team is able to take to get that work completed since no one has been back out to do that. Can you please send us a new direc
Uncorrectable Codewords / Upstream & Downstream Channel Bonding Values
Hello, My internet has been dropping and coming back on for the past year or so, and it seems as though it is getting worse. Initially this started when the main coaxial cable was accidentally cut. Since then, we've had three technicians come out, but the problem still persists. We are down to only
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Same as most on here... Xfinity servers no longer synching with Outlook 365
Synching errors seem to have started happening to us around 3-4PM ET on Wed 12/10/25 and no sight of any fixes or recommendations whatsoever in any of the posts. Guess Xfinity is just doing typical Comcast things for now.
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@XfinityShawn We don't see any service interruptions or planned maintenance on our Xfinity app
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
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Much appreciated, @user_y18blc! We see your direct message and replied to you there.
Remove an old modem from my account
How can I remove my old modem from my account? I am planning to sell it to someone else.
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Good evening @user_b4wtk1, and thank you for reaching out on our Forums, we hope you are having a wonderful week so far. Are you still running into issues connecting your phones and TVs to your WiFi? If so, do you see your network name in the list of
Wifi not working
The wifi pops up in settings for all the phones/tv’s but there isn’t any connection
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Accepted Solution
user_ohagq0 My team can help with your internet issues today. By any chance, are you seeing any service interruptions or planned maintenance from our Xfinity app?
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
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Random ping spikes, and slower internet speed.
For about the past 2 weeks I have been experiencing ping spikes and packet loss as often as every 5 minutes to excess of 1000 MS not only on games, but also everything else. I've already tried all the basic steps of restarting the router, checking that the coax cable is on tight, it's not my etherne
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Your Home Network
Thanks for posting on our Community Forums for assistance with your account and refund concerns, user_wgrxw0. We can help get to the bottom of this! Could you please send our team a Direct Message with your name and service address? Our team can take
Question regarding refund
I called last month to request a cancellation for the service that was mistakenly linked to my account. I want to confirm whether that incorrect address has been fully disconnected from my account. Additionally, could you please let me know when I can expect my refund for the charges made without my
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Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager
I'm trying to subscribe to a new mobile line. I'm getting the following error: Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager. Any idea how to fix this issue?
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Plan
Hey there, @user_d3dogm, thanks for reaching out through Xfinity Forums regarding your connection. We would be happy to help you with troubleshooting your speeds. What troubleshooting steps have you tried already?
Slow internet connection
Slow internet connection. Paying for “Fast” plan which should be up to 600 Mbps. Run an Ookla speed test and only have 18 Mbps download. Tried to use the Xfinity chat agent and it is useless. Doesn’t provide any support, says everything is “healthy” and good. And points me to look at my equipment. p
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Thank you for reaching back out to us! We regret to hear your services have not had a temporary connect set up. The special request on the account can take up to 14 business days to have a permanent line installed. Weather conditions and unforeseen c
Can't seem to actually get a technician out here
I recently signed up for Xfinity and opted to do a self-install. I have compatible equipment, but it turns out none of the coaxial cable lines that reach the perimeter of my house are apparently connected to anything on the far end (cable modem can't sync to any channels). I've been in touch with th
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Following .. same issue. unable to connect to imap.comcast.net via any tools. Last successful sync was Sun 12/7/2025
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Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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