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a live agent to talk to reset my password
i forgot my password and i can't get a new one
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Devices
Existing CableCARD Pairing Issue - Not a request for a new card.
Existing Cache Card user. The card stopped working today. Just need it re-paired and locked in by Support. Was told to send this Direct Message. Tom [Edited: "Personal Information"]
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Non-X1 Service
as stated MULTIPLE times already, already contacted CSA, they said everything looks fine on their side, and have no advice to offer. I ask again -- how to resolve the incorrect calculation of data usage, that's still occurring, that Xfinity admitted
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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@XfinityPaula Hello f15skip16! I'm sorry to read that some emails were lost in the transfer to yahoo. I know how vital those emails are for you, especially with the upcoming events. I am showing that there was a limit with transferring emails with
Email transfer to Yahoo
The recent transfer of my Comcast.net account has resulted in the loss of my archived messages. These lost messages included electronic tickets for future concerts and plays. Also, reference material, impossible to replace, has been lost. They must exist somewhere. Is there any chance of recovery?
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Same thing. Channel not showing programming
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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You'll want to use our modem lookup tool and log in with your Xfinity ID. Once logged in it will provide you with modem options that support your area's service level. It will let you know your accounts capabilities and recommend equipment if you wer
Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
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user_05nmbb Thank you for reaching out! We can open an investigation with the Xfinity Mobile Team for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Di
Trading in mobile phone
This transaction was handled online by me for my mom. We have a plan together on Xfinity mobile. I traded in her iPhone 13 for an iPhone 15. When the phone came, it was a nightmare getting it up and running and activated when I finally received a label to return the iPhone 13 for credit. The label w
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I literally have the same exact issue! I have excellent credit, and no one at Xfinity has a clue of why I can't have any more device payment plans, even though I don't have any! I removed my credit freeze and they re-ran my credit in (the backend) wh
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Why am I paying for Internet that is in and out all day and all night
I can't work from home. I can't watch a movie. The Internet is spotty every day all day.
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Not sure what you mean by "diodes" ? There are no conventional silicon diodes in a cable line / plant. Do you mean a node device, line amplifier, or a tap ? Ok so it looks like there is a bad connection impairment going on somewhere. The downstream c
I need a new upgraded gateway & cannot request a new one. I MAY also need my drops inspected for melted/burned diodes in the line, unsure.
I'm here avoiding the Xfinity assistant on general principle, by necessity due to the volume of information, & for the ease of asynchronous resolution. Long live the forums format. As a troubleshooting step I NEED to replace my aging XB3 gateway. I had previously accepted a gateway upgrade sometime
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@user_g7p866 Until you migrate, you can tell an official email from Xfinity/Comcast by the verified logo before the email. This symbol replaces the former Xfinity logo, btw.
Email being shut down.
I received the following is this legit? Last week, we informed you of important updates to our Terms of Service, Security, and Privacy Policy. Please be advised that older versions of the Comcast/Xfinity Mail platform will be retired on January 10, 2026. To ensure uninterrupted access to your mailbo
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Xfinity support
I was informed by a store associate in person and again through chat that a ticket had been created and I would be getting help transferring three phone lines to a newly created account. I cannot find ticket information and I’m wondering when I can expect help to get this resolved thank you.
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Devices
How do I switch back to my comcast email? I hate this yahoo [Edited: "Language"]!!!!
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@XfinityAlfonso how do I know if I’m in that type of area ?
Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
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Good afternoon user_ytce2k. I would be more than happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. T
Formal Complaint Regarding Incorrect Billing/Return of Phones
[Edited: "Solicitation"] In May 2024, an Xfinity representative incorrectly processed a device upgrade as "new lines" rather than a standard upgrade. Consequently, I was sent two Samsung S24 devices (one Violet, one Yellow). Upon attempting activation, I was informed the numbers could not be transfe
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This is insane. I'm on my 3rd "tech" over a 4 hour period. I got tired of them telling me they "unlocked bridge mode" just for nothing to change on my end, so I started searching and found this conversation. This is beyond frustrating.&n
user_tgkabn
commented
14 hours ago
to the conversation:
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Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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