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user_98x741 We understand why waiting five days without service feels unacceptable. Since the gateway is still blinking red, please keep the current appointment in place while checking for an earlier opening. In the Xfinity app, look for the upcom
Customer service
Second WiFi outage in a few months — 5-day wait for technician I have once again completely lost my Xfinity WiFi service. This is the second major outage in just a few months, and I am now being told I have to wait five days for a technician. This is unacceptable for a service I pay for. I am asking
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Hello @user_naogik, and thanks for reaching out on our Xfinity Community forums. To help us better understand where the issue is occurring, can you let us know the steps you're taking when you attempt to change the due date? Are you making the change
Change my due date
I have already tried to change my due date, but it will not let me put a new date in the box
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No issue now, problem has disappeared.
Email Error 10a
Since yesterday, almost every time I try to access Xfinity email, I get "ERROR 10a." Is it only me ???
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Xfinity internet is suffering T3 timeouts at 9pm
Xfinity has verified the timeouts and that our neighbor experiences the same behavior. Performance drops from 600mb/s to 100 mb/s every day, and our neighbor sees the same thing. Xfinity tech came out and verified this. The cable was replace from the pole to the house, but that didn’t change anythin
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user_y0x6bz - Thank you for choosing Xfinity and joining us here on the Xfinity Forums! The Xfinity Stream Store is a great way to find all the entertainment you love in one place. You can pick you favoite app bundle and save of 25%! The Xumo Stream
information on streaming without 4k box
I'm looking at adding other TV apps to my account. But, I do not want to use a 4k box. Is that possible?
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I have replied in the DM and will continue the interaction there, thank you for your continued patience with our team.
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support.
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support. During a recent customer-service call, I was promised a rate of $80/month for five years, but my current bill is still showing $105. I’d also like the $25 difference credited to my account. Could an Xfinity
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Move cable wire for well pump replacement
Xfinity overhead service drop is directly above our well house. It prevents the well contractor from obtaining the required vertical access to pull and replace our well pump. We need the overhead Xfinity drop temporarily disconnected/moved and then reconnected after the well work. Please have the lo
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Customer Service
Hello user_daschq thanks so much for taking the time to reach out here via our Xfinity Forums. This is never the experience we'd want for you as our (former) customer, and we're happy to help review your billing and provide as many solutions as possi
After cancelation Xfinity charged me 3 times for nothing.
Worst service ever. After cancelaction they will charge you for nothing. I cancelled in Jan 2026 and after they charge me 3 times without explanation. Never use this provider.
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Xfinity Streaming
Xfinity Streaming has been inadequate during its entire term of service with intermittent interruptions, having to resign-in every time there is an internal programming change, outages (no notice during nor notice of work in the area), inexplicable drops and reconnections in service with undefined c
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Xfinity Stream Website
Adding spouse's name to Xfinity bill
I want to add my husband to my Xfinity bill.
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Customer Service
UpsetCustomer123, Thank you for taking the time to share these details. I completely understand why this experience has been so frustrating, especially after learning that the original repair request was closed before the issue was resolved. Given t
Persistent packet loss and latency spikes – modem and coax already replaced
Hi I have been experiencing persistent packet loss, significant latency spikes, and an unstable Internet connection. I have already worked with Xfinity support and performed extensive troubleshooting. The Xfinity gateway has been replaced with a new unit, the coax cable inside the house has been rep
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Hello, @user_9vaq1f thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can get a ticket opened to have the line evaluated and moved for the upcoming build. From experience, I know that there isn't an op
Comcast/Xfinity Line Encroachment Issue
Hello, An active Xfinity/Comcast drop wire servicing my neighbor's house runs directly across my private property/backyard where I am planning to build. The power company (FPL) is removing their lines today. I need to have a property line clearance ticket opened so a local field technician or constr
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Inquiry regarding Auto-Pay Discount and Student Deal
Dear Xfinity Support Team, I am writing regarding my current bill of $57 on my Student Deal account. I updated my payment method to get the Auto-Pay discount, but the full $10 discount is not showing up on my statement. I understand now that a linked bank account (ACH) is required to get the full $1
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Billing
user_wp8cwp - Thank you for the update and letting us know the issue is resolved. If anything more does come up please create a new post.
Escalation Path for Terrible Experience
I am at the end of my rope with Xfinity. What is my last ditch escalation path to get someone who can actually help resolve my issue? All the agents seem to be able to do is to offer a technician which will not fix my problem: a technician has already determined that the issue is outside of my resid
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user_vz67wz, I am truly sorry that this was your experience with us. I don't ever want my customers to feel this way. I would like the opportunity to review your account and see what we can do to make this right. Please send us a DM with your n
HORRIBLE SERVICE
Hello - I would like to provide feedback. I recently switched to Xfinity in March. It has been quite literally one of the worst experiences of my life. I’ve had multiple service interruptions causing significant loss of time at work because I work from home, missed deadlines, wasted food from people
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user_va0tk5 - Thank you for reaching out to us here for help with cancling your home internet. You've reached the right team. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon i
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Cancel Xfinity home internet
I want to cancel services for home internet effective 9/24/26 for [Edited: "Personal Information"] [Edited: "Personal Information"] is the account number [Edited: "Personal Information"]
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