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I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately

My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1

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Customer Service

Assistance requested

Debt recall for closed residential account balance

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Xfinity Stream Website

Accepted Solution

Denied service due to past tenant debt

I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the

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Customer Service

Exact same problem. Xfinity customer in Crystal Lake, XB8 gateway, LG OLED Smart TV software version 33.31.61. Everything was working fine then approx. 2 weeks ago the Weather Channel quit working. One thing gets updated then something else breaks.

NoMoreSpongebob

commented

14 hours ago

to the conversation:

LG TV, Xfinity Stream, Weather Channel Issue

Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl

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Need to stop internet at my second home

I’ve been paying for internet at my second home after returning the equipment. I’m still living at billing address so I need to make sure service stops at [Edited: Customer Information]

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Customer Service

Hello @user_b3xuob, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct messa

XfinityChelseaB

replied

14 hours ago

to the conversation:

Xfinity pro extender

Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w

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user_0xa9zh I hear you, but the mobile team is the one that handles these situations. I would recommend to DM us if you change your mind for further assistance.

XfinityShawn

replied

14 hours ago

to the conversation:

False incentives

Hello, when I first signed up for internet I was told I would get a free year of mobile service included with my plan. It was even in my Xfinity app under the internet box is a mobile box and it said claim free year of mobile service!! I clicked on that to claim the free mobile service. It gave me a

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I did it for an hour to see if it would work...unfortunately no

user_8ac8e8

replied

14 hours ago

to the conversation:

emails being blocked

I am not getting my login code for my strava account. It's coming from no-reply@strava.com. I put the address on the safe list I created another strava account with a gmail address and I get those codes fine. Thanks, Mike

Question

Thanks for meeting us here in our community, @user_22a737, about an appointment. We're happy to help. Do you need a store appointment? If so, you can use this link to schedule: https://www.xfinity.com/local/index.html. If you need a tech appointmen

XfinityLinda

commented

14 hours ago

to the conversation:

make an appointment

make an appointment for santa rosa

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

14 hours ago

to the conversation:

my current contract with xfinity

looking for contract cancellation policy

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Xfinity home app

My X Home app stopped working today. It pushes me to the Xfinity app, but I cannot find the home monitoring section to turn my home alarm on/off remotely. I use this function everyday. Does anyone know the work around this problem?

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Devices and Equipment

Hi there,@AngryFT2026! Thanks for reaching out about the phone. We can check further on the service. We do a free unlimited line promotion for 1 year. With devices, promotions are applied over 36 months. The line has to remain active in order to rece

XfinityRay

commented

14 hours ago

to the conversation:

Xfinity Mobile Scam

I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad

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Increase credit limit

I want to increase my credit limit. I’ve been a diamond member for more than half a year. I want to upgrade my iPhone but can’t. I also want to use my $300 smartwatch discount

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Devices

Increase my credit limit from $0

I have been a diamond member for more than half a year yet my credit limit remains at zero. This is incredibly frustrating because I want to upgrade phones and utilize my $300 smartwatch credit.

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Devices

Same here. I get the exact same message whenever I try to view voicemails or access my call history by way of my online account. Has been going on since early Monday.

user_urp6pa

replied

14 hours ago

to the conversation:

Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.

I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.

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I will follow up until there’s transparency, accountability and fair assessment of this issue.

user_iyrg81

commented

14 hours ago

to the conversation:

Fraud by xfinity retail store 4906 Duke Street Virginia

I’m trapped by fraud by xfinity mobile service package. Despite several attempts speaking with customer service and visiting the store no one has resolved the issue yet and I keep paying more each month because of a fraudulent xfinity salesperson named Brian and the misinformation he provided to me

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Fraud by xfinity retail store 4906 Duke Street Virginia

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Getting Started

Promotion and Billing Issues

Xfinity accepted my iPhone 13 as a trade-in with the promise of a $45.83 monthly credit toward my new phone. However, after receiving my new device, they refused to honor the terms of the trade-in agreement and instead charged me the full amount for the new iPhone. Despite making numerous complaints

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Devices

Fraudulent Practice by Xfinity Retail Store 4906 Duke Street VA

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Getting Started

Thank you for reaching out to our team. There would not be a direct number we would have for that type of request. I can escalate the request from here for you. Can you send me a direct message with the full name and complete address on the service?

XfinityJohnG

commented

14 hours ago

to the conversation:

Requesting Easement Abandonment Letter for Los Altos Hills Property

i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.

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