Xfinity Community Forum

user_fu7lrl Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

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6 hours ago

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(Avoid app payments) I paid $482 for a closed account instead of the one that was open

I usually pay my service through the app and it usually goes smooth. This time I paid and still had no internet so I called. The person on the phone said I still had to pay so I asked why if I had just paid, we went back and forth, until she found out the payment went to an account that had been clo

Question

This issue has persisted for at least 2 months now. I already had Peacock Premium, so I hope THAT doesn't get hosed. As it is now, I had to subscribe and Xfinity says the charge will be 'backed out' of my bill until this is resolved. I'm

Batman_66

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6 hours ago

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Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us

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Days long Outage 77586

I am requesting an outage update. Our Wifi has been out since late 5/11/2026. All I am seeing is there is an outage under review and no update provided. Can Inplease get an update on when our a internet will be restored? seabrook TX 77586

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Customer Service

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Hi battmanf16! I hope that your week is going well aside from the damage to your water line and the support experience you have had with our agents. I'm sorry that you were lead to submit an invalid review on the first agent. The second agent is corr

XfinityPaula

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6 hours ago

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Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

Question

@user_c9fc12 Thank you for reaching out. Did the information @BruceW assist you?

XfinityDena

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6 hours ago

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Is this a legitimate email message from Xfinity? [Edited]

Is this a legitimate email message from Xfinity? See below. ---------- Original Message ----------From: E-mail Service To: Date: 05/11/2026 11:47 AM EDTSubject: 🟥 Important Update from Comcast

Question

user_ofjb0k Hey there! Thanks for chiming in! Sounds like you’re also running into the same pairing issue. You've reached the right place. Over social media, we are a team of experts who specialize in resolving remote pairing concerns such as t

XfinityGabriel

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6 hours ago

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pairing my remote to the box

I just installed a new box and cannot get the remote to pair with it

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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(Avoid app payments) I paid $482 for a closed account instead of the one that was open

I usually pay my service through the app and it usually goes smooth. This time I paid and still had no internet so I called. The person on the phone said I still had to pay so I asked why if I had just paid, we went back and forth, until she found out the payment went to an account that had been clo

Question

U

Report damage left by xfinity or xfinity contractor

Repairmen came to my neighborhood yesterday. I saw them working on cables around 9:45 am. They left cables exposed in my backyard in addition to breaking the gate on my fence. It is hanging by one hinge. I do have photos. How do I report this damage to get this fixed?

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Customer Service

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Unlike others in this forum, I do understand ahead of time - as it is clearly stated up front, that we cannot “go back” once transitioned. And it makes no sense to “go back” anyway. You would still just have to find another email service anywa

Mr-DJ

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6 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Accepted Solution

user_1rr43w Welcome to our community forum! Thank you for reaching out so we can make sure you can watch baseball upstairs. What type of cable box are you having issues with? When you open the Xfinity App and troubleshoot your TV: https://www.xfinity

XfinityEmilyB

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6 hours ago

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Why doesn’t 2nd cable box have all the channels of box 1?

Tried to watch the baseball game upstairs and this channel didn’t seem to exist. Other channels are missing as well…

Question

Thx much! No help here w/2 calls to Xfinity!

T37

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6 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

Xfinity / Yahoo better get their sh*t together BEFORE sending me the final notice to switch. I have extensive email folders/files that CANNOT, and I repeat CANNOT be lost and/or messed up in the transition.

Mr-DJ

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6 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

B

Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

Question

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Customer Service

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Hello everyone, thank you for all the responses and the effort to fix this issue. I had no luck getting a rep on the phone last night so I kept submitting comments to them which I'm sure are not even being read. I'm going to go to the local office to

user_21e95c

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6 hours ago

to the conversation:

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

user_tafpos this is the direct link that allows you to view your equipment and print a label. https://customer.xfinity.com/devices/returns/new. Just make sure you're signed in as the primary account holder. If you still can't print the label, just pa

XfinityJosephA

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6 hours ago

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return equipment

I need return internet equipment by mail (UPS)

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(Avoid app payments) I paid $482 for a closed account instead of the one that was open

I usually pay my service through the app and it usually goes smooth. This time I paid and still had no internet so I called. The person on the phone said I still had to pay so I asked why if I had just paid, we went back and forth, until she found out the payment went to an account that had been clo

Question

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Billing

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I’m still having this issue despite confirming my X1 box is compatible and going through each of the recommended troubleshooting steps multiple times. I’m personally acquainted with at least 2 other Xfinity households where this issue is occurring.

user_230b86

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6 hours ago

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SiriusXM not working error APPS-04036

I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the

Question

@user_di1yg4 Our team can definitely help you explore options to upgrade your internet service right here on this platform! Since we do need to access the account, to protect your information, please send us a DM to Xfinity Support with your full nam

XfinityBillie

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6 hours ago

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Support

I’ve been in an outage for 3 days and cannot speak to a representative on the phone as a result.

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After finally getting a human (which I had to do through Xfinity's fakebook page) and after waiting a considerable amount of time and copied and pasted some of the comments on this page - I had to leave the conversation because I had a phone conferen

user_pmh5y0

commented

6 hours ago

to the conversation:

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

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I have had this issue intermittently for the last 2 years and worse the last few months. I have spent money updating my equipment because Xfinity troubleshooting is so poor and they want to charge $100 to come back out to my house. When my entire str

user_gn7anb

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6 hours ago

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Internet drops for hours at a time. This time it has not recovered.

Over the past few years, we have been having issues with our internet dropping repeatedly for sometimes 5 minutes and sometimes hours. We have called xfinity to troubleshoot which resulted in a new modem plus an increased internet speed and bandwidth. We were OK for about three weeks, and now we are

Question