Xfinity Community Forum

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Want to change my date

I need to change my date so I can get my cable turned on

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Customer Service

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Accepted Solution

Took a couple days and getting the right support agent but it was resolved. I checked and pointed out an extremely high code word error rate and it was resolved in minutes following that. I did ask how it was resolved but was told nothing was done, b

user_nvq28n

commented

4 hours ago

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Service instability, unusable

Service instability in Essex, Md. I have a brand new direct line from the pole to the gateway. Brand new modem xfinity supplied. No splitters. Gateway is receiving 115 Mbps, but devices are dropping to < 1 Mbps with an apparent Signal-to-Noise (SNR) failure. Devices reporting poor down speeds of les

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New customer - adjust pending order

Hi. I just signed up for home internet and mobile phone service. Service has not been activated yet. I need to adjust the plan for both internet and phone before activating. Thanks

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Customer Service

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Internet storm outage. Can't use xfinity streaming app on Roku using cell phone Hotspot.

My xfinity wifi is down due to an internet outage in my area due to the ice storm. I am having to use my cell phone Hotspot to connect to the internet while I wait. I can't use the xfinity streaming app on Roku connecting through my cell phone Hotspot because it says I can only use it on my home wif

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Customer Service

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@user_nvq28n @XfinityKei Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

commented

4 hours ago

to the conversation:

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Service instability, unusable

Service instability in Essex, Md. I have a brand new direct line from the pole to the gateway. Brand new modem xfinity supplied. No splitters. Gateway is receiving 115 Mbps, but devices are dropping to < 1 Mbps with an apparent Signal-to-Noise (SNR) failure. Devices reporting poor down speeds of les

Question

@user_nvq28n Two days is a long time. I’m sorry to hear of the speed issues you're having. Our team is here to help. Can you please direct message me your first and last name along with your full service address so that I can assistH

XfinityKei

commented

4 hours ago

to the conversation:

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Service instability, unusable

Service instability in Essex, Md. I have a brand new direct line from the pole to the gateway. Brand new modem xfinity supplied. No splitters. Gateway is receiving 115 Mbps, but devices are dropping to < 1 Mbps with an apparent Signal-to-Noise (SNR) failure. Devices reporting poor down speeds of les

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Activating peacock

Unable to get info to activate peacock

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Customer Service

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@XfinityRay wrote: "... It sounds like there is a job still open ..." Yes, it does "sound like there is a job still open", but shouldn't a Comcast/Xfinity rep be able to find out if it actually is? You've given the usual mountain of reasons why you

BruceW

commented

4 hours ago

to the conversation:

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Service outage

I'm creating a post so that I can direct message.

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@user_6i741g if the modem is in bridge mode the options won't be there.

Tek

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5 hours ago

to the conversation:

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Admin Tool on Xfinity Gateway option missing from Xfinity App

I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x

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@Xfinity Support if the customers modem is in BRIDGE MODE there is no options in the Xfinity App to manage the WiFi. Per. My screenshot in the first post.

Tek

replied

5 hours ago

to the conversation:

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Admin Tool on Xfinity Gateway option missing from Xfinity App

I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x

Question

@user_lik6y5, we want to thank you for reaching out on the Community Forum for support with getting your account closed out since you're moving. We are glad we were able to get it set up. Never hesitate to create another public post for any of your f

XfinityFrank

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5 hours ago

to the conversation:

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Cancel my internet Xfinity

I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?

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I'm the OP and the same "false alarm" emails showed up again this month. These emails are annoying, especially the one that says "Your Xfinity payment is due today" when they received it 10 days prior. For my internet, I have my bank send them the fu

dhd002

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5 hours ago

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"Your Xfinity payment is due today" - but $0.00 is due

My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your

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... the rep I talked to said they would waive the fee since I moved to a new house that wasn’t serviced by Xfinity. ... Phone and chat reps are often incorrect. https://www.xfinity.com/corporate/customers/policies/subscriberagreement#termination say

BruceW

commented

5 hours ago

to the conversation:

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Early Termination Fee

I got a bill for $120 for an early termination fee after moving in December. I called and the rep I talked to said they would waive the fee since I moved to a new house that wasn’t serviced by Xfinity. Now I got another letter, text, and email saying I needed to pay my balance or I’d be sent to coll

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Sprinkler damage

Xfinity contractors came out last week to bury a new cable. The team of workers were digging a deep trail to bury the canle and in doing so, they busted several sprinkler pipes and me sprinklers are no longer working. I took several pictures.

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Customer Service

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I am having the same problem. My Peacock Premium shows as active on the xfinity website but I don't see how to create a username and password for Peacock, which I need in order to access it.

Ellenbj2

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5 hours ago

to the conversation:

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Peacock activated but can’t get login working

1. I have been a Xfinity customer for many years and when signing up for a new plan Peacock Premium is included in my plan. 2. I have activated my Peacock account, and that’s is confirmed by multiple Xfinity customer service executives but when I try to watch something that is Peacock Premium I am a

Question

Good morning @user_wqot0q, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that works from home and has a lot of Teams meetings, I can understand the need for fast upload speeds, and you have co

XfinityJeff

commented

5 hours ago

to the conversation:

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Not Getting My Full Upload Speed

According to my plan's Facts, I should be getting around 300MB upload, but I can only get about 40 MB upload. I am on a desktop that is using ethernet. Ethernet is connected to the modem. The coax is connected to the modem directly with no splitters. I have tried resetting the modem. Can someone hel

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$10 discount

I recently updated my payment method to my checking account. Today my payment was posted against my account but it did not deduct my expect $10 discount for paying with a bank account. Please advise.

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Billing

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How to port existing landline # to replace existing Xfinity voice #

How to port existing landline # to replace existing Xfinity voice # I want to replace my existing Xfinity voice phone number with my existing landline phone number. How do I port my AT&T landline phone number to replace my Xfinity voice number?

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Home Phone Service & Equipment

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user_esbztp We can look back into the work being done from our previous conversation. Please send us a DM or return to the previous DM to continue.

XfinityThomasD

replied

5 hours ago

to the conversation:

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Online bill pay Error!!!

Looks like something went wrong Please reload the page and try again. I have tried different browsers, cleared cookies, deleted my app, reinstalled, different locations, different devices and NOTHING works. Online chat is super frustrating as I get NOWHERE! Fix your payment site!!!!

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@user_m1iuq8 I’m sorry to hear you're having this error when trying to update your payment information. Can you give our Xfinity App a try? It's free to download, and you would log in the same way,

XfinityKei

commented

5 hours ago

to the conversation:

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Error While Trying to Mangement Payment

I have tried numerous times since Friday. Spent alot of time on Chat to tell me there is a technical issue. I just want to change my credit card number. Are you still experiencing this problem. What should I do. I do not want to spend time on the phone waiting. Just want to update my account.

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