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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tv audio
HELP needed from a real person. Im too old to figure this out. I want person here at my home.
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None of those options worked but the movie just started working in English 24 hours later so it’s fine now
Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
charged $100 for a technician to come out and tell me to buy another new tv and preferably Samsung
charged $100 for technician to tell me to buy another new tv and preferably Samsung. Did so, returned first brand new tv, still cable box would not connect. Nine days later another technician was finally scheduled to come out and replaced the cable box. That means your equipment was faulty, you're t
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Don't do it. There are major issues with the yahoo platform with rate limiting even with their stupid mail app.
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Public Warning: Ongoing Billing Error for 7 Years – No Resolution Despite Extensive Contact
I’m posting this to document my experience and to warn other customers to closely review their bills. I cancelled my Xfinity TV service and returned all equipment in December 2018. Despite this, I recently discovered that I have been charged approximately $60 per month for TV services for nearly sev
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Billing
I got an email reminder to mark this as an accepted solution, but unfortunately I can't do that unless they put us back on our old Gigabit X2 plan. I was escalated to a customer service executive who told me there was nothing she could do, but said t
Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half
We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c
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Hi there, @user_3dx2em. Sorry to hear about the trouble with unlinking. When trying the steps in the previous responses, what is the error you're receiving?
Unlink peacock
I’ve been trying to unlink my free peacock premium subscription, but it keeps giving me an error. I want to deactivate this subscription because I want to get Peacock through a different service. But when I try to do that, it cannot activate because Peacock is tied to Xfinity. So, how do I do that?
Question
@user_m96k30 I am sorry to hear your Peacock Premium is not working. Have you tried other email address such as your Comcast email to log in?
Peacock Premium with Xfinity Gig internet
I have activated my Peacock Premium in the xfinity app but when I go to Peacock, it prompts me to sign up and pay for a subscription. When I attempt to unlink peacock, an error message pops up. Can someone help me? I have already contacted peacock and they could not resolve this issue.
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@XfinityThomasB I sent a direct message like you asked with all my information I even went to the Xfinity store where last agent sent me knowing they couldn't give me a refund there, the agent at the store apologized and told me to contact better bu
Waiting on refund!!
Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was
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Accepted Solution
@pink.a I'm glad I could help you sort everything out and disconnect your account. Never hesitate to create another public post for any of your future account and service needs!
Need to exchange e-mails/chats with actual person to sort out membership status
So this is about my xfinity's membership. I don't know what details I may disclose so please, let me talk to someone from customer service... I didn't find an option to send Direct Messages. Important.
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@user_vip1tt @XfinityDuron Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ
Unstable Internet connection + unprotected coaxial cable connector outside
Hello - I've been experiencing very unstable Internet connection for a few days, especially as temperatures were very low over the holidays and during windy days. I checked the cable connection outside and noticed that the coaxial cable connector is not inside an insulated box but exposed to the ele
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@Again Thank you for that information. It was exactly what I needed to solve my problem. Happy New Year to you Tony
new istall of Thunderbird problem
I got a new computer for Christmas. It has Windows 11 Pro OS. I would like to use Thunderbird as email client. The process lets me input user and password, the get to xfinity email login but then tells me Access Denied on the login server. What do I do next?
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Thank you for that screenshot! I am sorry that this is happening, and I want to assure you this is not a normal occurrence. We'd be happy to assist in reviewing the bill with you and refreshing the account on our end to hopefully get you access. I d
Billing Statement Won't Load
I just activated service with Xfinity and I have a higher than anticipated bill for the first billing cycle. When I try to open my current billing statement to look through the charges, it will not open. I have tried a browser on my laptop, phone, and in app. I'm paperless to take advantage of the l
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I sent that info just now
Lying sales reps
I purchased a phone from Xfinity to replace my old phone. I was looking for the best deal as times are tough right now. To my surprise the sales rep told me I could get a new iPhone 17 for a small fee with no monthly bill because I was due for an upgrade. Here we are a month later and a monthly fee
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Which cable do you mean ? Coax cable ? And what "Comcast box" ? A TV box or a cable modem ? And what third party "router" ?
Comcast box and third party router
I plan to splitting cable to go to Comcast box and third party router. Is that recommended?
Question
Yes, but this was a major network upgrade, and it took a very long time. An update of this scale should have been performed outside of business hours to avoid disrupting customers. Scheduling it during the workday is unacceptable.
Complaint
Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w
Question
Thank you so much for working with us over DM, and I am glad I was able to point you in the right direction to access those records. Our team is always available over this platform if you need anything else. Have a great day, and we appreciate you us
XfinityJorge
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Speak with a Representative Regarding Call Log History
I need to speak with a representative to find out how to get access to call and message logs from my phone (Xfinity Mobile) for the months of August through December 2025. Online I can only access November 24th to the present, despite xfinity's assertion that records of calls are accessible for the
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