Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (447K)
@user_scgqci The OP updated their post with steps they took to resolve the issue. Have you gotten a chance to review that update and see if those steps work for you as well?
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
Peacock activation
I’ve tried for 2 years now to get it to activate. No luck. If someone actually gets it to work please let us know how.
Question
•
Customer Service
Richard, I have received my money back and it's all thanks to you helping me get started with the process. I appreciate your help and truly thank you. I hope both sides of your pillow are cool, I hope you never have to wait in line, and I hope the AT
Double charging for over 1 year
I originally had xfinity $50 per month service. My apartment then offered community internet for $60 a few months later, so I kept my original account. Then, they changed the price from $50 to $111, so I enrolled in my apartments community. My apartment has been charging me, and I just found out, so
Question
Change Xfinity Voice Number
Hello. I would like to change the phone number of my Xfinity voice landline. How do I go about doing so?
Question
•
Home Phone Features
Accepted Solution
perplexity
Hello, I am a long-term customer who recently moved from Gold to Platinum status. I redeemed my Perplexity Pro 1-year reward in January 2025 and activated it on Perplexity in August 2025 (before the 8/28/25 deadline). My subscription has prematurely reverted to "Free" as of March 2026, even though i
Question
•
Customer Service
Fee reversal
I am writing to formally express my frustration and disappointment regarding a recent charge on my account for “unreturned equipment” in the amount of $120 for a Peacock box. I have been a loyal Xfinity customer for both internet and mobile services for several years and have always paid my bills on
Question
•
Customer Service
user_dc6iuy thank you for using the Xfinity Community Forums page to reach out regarding your billing related concerns and questions. To get started, please send over a direct message including both your full name and complete service address so that
Mobile bill when just trying to adjust normal services
I went in to get try to get a reduction in my cable bill. Instead I now have a bill not only for my cable and internet but now I now have a new bill from mobile which I was never told about. So now I am getting charged just as much if they never would have changed my bill. I am getting charged for a
Question
Thank you for reaching out here. That is definitely an issue we can assist you with from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click
Exterior line issue
I have a very low hanging exterior line between my house and my neighbors. I can reach up and touch it. I need someone to fix it before it ends up damaged.
Question
Disgruntled58 Thanks for creating a post. Are you trying to view this as a channel or an app on the webpage? If ESPN is included in your TV service lineup, it would not be the same as the ESPN app subscription service.
ESPN Unlimited
Web page says active but won’t broadcast unless I pay for subscription, supposedly free. Was told need to sign in with Disney to activate but when I did was no option for this.
Question
Thank you. I just sent the DM.
Switch and Remove Temporary Cable
Hey, I signed up with Xfinity two months ago, and they set up my connection with a temporary line running across my front yard. About a month ago, after the utility lines were marked, I saw an Xfinity crew come and finish laying an underground line to my house. I was told Xfinity would schedule some
Question
user_v8rah5 Thanks for reaching out! The promotional pricing available to existing customers is still a savings over every day pricing. Also, if you're new to Xfinity Mobile you'll get a free Unlimited line for 1-year! Have you considered switching m
renewal
My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m
Question
YES is a big problem. All of my emails to our accountant are being returned.
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
Question
Hey there, @diboyev, thanks for reaching out through Xfinity Forums regarding your account services. I would be happy to set up those changes to better meet your lifestyle needs. I know how important it is to have a promotion that works best for your
interneth service
Hello. I’ve been a Comcast/Xfinity customer for many years. Right now I have a bundle with TV, phone, and internet, and I’m paying about $200 per month. I no longer use the TV service or the home phone service. I only want internet service. My usage is simple: I watch YouTube, stream movies, browse
Question
Exterior line issue
I have a very low hanging exterior line between my house and my neighbors. I can reach up and touch it. I need someone to fix it before it ends up damaged.
Question
•
Customer Service
interneth service
Hello. I’ve been a Comcast/Xfinity customer for many years. Right now I have a bundle with TV, phone, and internet, and I’m paying about $200 per month. I no longer use the TV service or the home phone service. I only want internet service. My usage is simple: I watch YouTube, stream movies, browse
Question
•
Customer Service
Thank you, @user_529787 To disable Xfinity Advanced Security, open the Xfinity app, navigate to the Security tab, tap the Advanced Security tile, and select Turn Off under the settings menu. Note that this disables 24/7 threa
spam filter upstream?
I cannot receive emails from a very well known brokerage. They are now sending paper copies because their emails are being rejected. I do not have a filter set up that would be blocking or rejecting them. They don’t show up in my spam folder either. Is this being blocked somewhere upstream? If so ho
Question
user_yc60ed, hello there and thanks for reaching out! I totally understand your experience and do apologize. I can take a look at those tickets for you to ensure we are resolving your concerns. To move forward with your concern, please send us a dire
XfinityQue
commented
9 hours ago
to the conversation:
0
0
Lost Trade In Phone
I am writing to formally express my disappointment regarding how our case involving the lost trade-in phone has been handled. We have made multiple attempts to communicate through various channels and were issued several ticket numbers. Unfortunately, we did not receive any updates unless we persona
Question