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user_rbpiyv Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
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Bill Credit for Service Outages
There have been several lengthy service outages in the past couple months. I request credit to my bill for those outage times.
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Customer Service
Hi there, @user_hznoo9! You’re definitely in the right place, and we’re happy to help. Let’s take a look at the plan options available and see what may be the best fit for your household and budget. If you ever want to explore optio
Customer service
I tried for hours to change my service to no avail, this company is absolutely horrible, the service sucks, it's expensive, and you can't get a hold of anyone, they'll be happy to charge you more for less service but when you want to change something, even cancel it altogether it's a hours long hass
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Customer service
I tried for hours to change my service to no avail, this company is absolutely horrible, the service sucks, it's expensive, and you can't get a hold of anyone, they'll be happy to charge you more for less service but when you want to change something, even cancel it altogether it's a hours long hass
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Customer Service
I'm currently posting 110 for internet only. Home Telecom and other providers are offering more "internet" for less. What retention promotions do you currently have for your current customers.
Charges
I would like someone to call me in regards to my internet service. I'm not currently happy with it.
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As I stated, I'm an EXISTING CUSTOMER with one of your modems. Every plan I select says $100 installation fee. Again, for what? Sorry but your response wasn't remotely helpful.
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
Question
$20 NOW TV Package
The main page says $20 for NOW package. When you click on the “get it” the page you are taken to says $155. Where is the $20 package?
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Xfinity Stream Website
user_j9swnq, Hi there! I just wanted to check back in with you today as promised, to see how the visit went.
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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I am having a very similar problem but with an automated email response coming from submitting a Google Form via Gmail to 118 email addresses from my organizations gmail account. In that list there were exactly 18 comcast.net email addresses and eve
Gmail Emails to Multiple Comcast Addresses Rejected – 552 5.2.0 Prohibited by Policy
I'm having a recurring email delivery problem with my Gmail account. Until recently, I had no trouble sending emails to Comcast recipients. Suddenly, emails from this account started being rejected by Comcast, and the problem has continued. Here is what I've established: Emails from my Gmail account
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Formal Complaint – Unexpected $29 Monthly Internet Bill Increase
Dear Xfinity Customer Support Team, I am writing to formally complain about the unexpected increase in my monthly internet bill. My previous monthly bill was $56.16. However, my new bill for the November 12 – December 11 billing period has increased to $85.16, an unexpected increase of $29 per month
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Billing
Canceling service
I’m trying to cancel my internet service. I’ve turned in the equipment, but the representative did not provide me with a receipt for canceling the service. This happened before and I was still being charged for the service.
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Customer Service
@user_702211 I'm sorry to hear you've processed the cancellation order. Please contact us if you have any additional questions or concerns at any time, we're available 7 days a week. In the meantime, stay safe and enjoy the rest of your day!
PLEASE CANCEL
Hello, I would like to formally request to cancel my service. The option "schedule a call back" gives an error everytime I try and the support line has an AI bot that "transfers you to a live agent" has had me on hold for over an hour. I do not have a "Direct Message" icon and cannot seem to find it
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where is 130 dollars you charged me which not returned after I passed away than you returning me in my coffin ⚰️
130 and 81 dollars unfair charges me
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Devices
We do apologize for any inconvenience or frustration caused by this _brand140. It's unsettling to know you feel this way, and this is never the experience we strive for our customers to have. Unfortunately, not all credit balances qualify for a refun
Horrible Customer Service
I moved and canceled my service. Xfinity said they'd put my account on hold for 9 months with no charge so that when I need service again they'd offer me service with higher speeds and a cheaper rate for being a longtime loyal customer free of charge. Well that wasn't the case as I started getting a
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Hi there, @user_5gbj4x I’m truly sorry for the amount of time and effort you’ve already spent trying to get these concerns resolved. I completely understand why you’re frustrated, especially after receiving conflicting information r
Deceptive promotion, billing practices and unresolved issues
We decided to switch to Xfinity mobile and Internet in July 2026. We were told that we would get 1 year of mobile service for free for one phone (my husband’s). We switched one of our lines and were also told that if my husband was in the military and we submitted documentation (which we did) he cou
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user_o3ywir Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as
alot of scrambling on most channels
i have about 20 channels that i cannot watch because they are scambling the picture
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@Minichita03ut As this matter has been escalated to both the FCC and the BBB, we have a specialized team that handles these cases. While a representative from that team will be contacting you directly, I am happy to serve as a liaison for this issue
Failure to Honor Quoted Rates XFINITY MOBILE
I am submitting this formal complaint against Xfinity/Comcast regarding misleading pricing information provided by one of its sales representatives when my family transferred our wireless phone services to the company. When we initially decided to switch our phone services to Xfinity MOBILE, we visi
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Remove xFi Complete
hello, please remove xFi Complete. I did not order this and do not want it. Thanks.
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Customer Service
Thank you, if you are not able to access on phone to check, we can still raise a ticket for this since basic troubleshooting did not resolve. To submit a ticket just send us a direct message with your full name and service address to get star
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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Howdy user_crunsx 👋 I'm glad you stopped by the community to detail the dips you're noticing with your speeds recently! As someone that's constantly online gaming among other things, I know how important it is to ensure my connection is at max heath
XfinitySeth
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Subject: Xfinity 2.3 Gbps Plan – Consistently Slower Than Advertised Download Speeds
I'm currently subscribed to Xfinity's 2.3 Gbps internet service, advertised at approximately 2,278 Mbps download and 293 Mbps upload. While my upload speeds are consistently meeting or exceeding the advertised rate, my download speeds are regularly falling short. My equipment consists of a NETGEAR C
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