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Xfinity install no-shows
My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f
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Customer Service
Xfinity stream
The xfinity steam app won't open. Is this something I have to pay for? I wanted to get the Minions rental for $1.
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Xfinity Stream Website
Issue resolved. Had to contact tech support to get voice port activated. Took one agent and one tech over one hour to figure out. Gateway should be delivered with proper configuration set up.
I need to have my new model model xb8-t voice port acivated, so that my land line phones will get a dial tone.
I need to have my new xb8-t modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.
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Wrong delivery and painful process with wrong information and no clarity
I had ordered a new connection online on June 26, however my wifi device was delivered to a wrong address on June 29. I raised a complaint with UPS but they never responded. I then reached out to Xfinity and they arranged for a device pick on June 30, which I picked up and activated my connection. O
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Customer Service
Good afternoon user_q8nw23. Have you had a chance to review the upgrade options on the Xfinity App? If you are still receiving a free line discount, it may have you pay the difference of the Unlimited Plan, against the upgraded plan, often times it m
Change mobile plan
I want to change my mobile plan but I wanna know if I can still get the free plan promotion if I change
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I need you to provided me with a right of way eastman vacation letter. Thank you
Request for Utility Easement/Vacation approval - Please Elevate Issue to Engineering / Right of Way Department
We are the property owners of [Edit: Personal Information]. We are proposing to vacate a platted utility easement affecting an interior portion of Lot 8 as part of a boundary line adjustment. We are married and intend to build a pool in between our properties for our large families. Please confirm w
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Hello @user_op36qw, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. What concerns are you needing help with?
No actual humans you can talk to, completely unhelpful
If you call customer service you will get NO WHERE. It doesnt give you the option to speak to a human, it just gives AI prompts that dont help so they can send some stupid link that won't work either. This company y is absolute trash for customer service. If you go to a store they tell you to go onl
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Hello @user_hfn5yf and thank you for posting your concerns on our Xfinity Community forums.Thank you for sharing your experience. We understand how concerning and disruptive it can be when you believe your personal information and accounts may have b
Phone hacked
I am very angry that someone hacked my phone through Xfinity Mobile App. They were able to switch my phone out with their phone and get ALL of my personal information, banking accounts and third party money transfer apps. All my funds had to be froze, lost my whole identity because of this. Xfinity
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Hello user_vppy92, thank you for your post here in our Xfinity Community forum, we appreciate you and your time. Can we be of assistance?
My account
I need to check on my account. It is supposed to be taken from my checking account. This is not the first a t time that this has happened.
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Thank you for the additional context. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be than happy to look into this for
Repetitively charged for a Netflix account I don't own
I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances. April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again a
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You will get an email message when your account is eligible for the Yahoo migration. That OX is not a sign that your account will be migrating.
Xfinity Connect page suddenly changed to "OX"
I access email through Xfinity Connect on my PC, via Chrome. Today I opened that tab, which had been left open from the previous night; I don't remember whether or not I refreshed it. It had a completely different format and the letters OX at upper left. When I opened Xfinity Connect in a different
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Now it's 3 pm the next day and I still haven't heard from anyone.
Internet not working...again!
Internet is not working. A technician was out a couple of weeks ago and a new line was buried in my yard. Technician said it should be fine now and it is not. I'm getting tired of the poor Xfinity service and will begin to look at other providers if this problem isn't fixed soon. I tried the chat li
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user_bx5ejn Thank you for posting on our community forum to get help moving your service. Every time I've used the site to make changes to my services, the team was very responsive, so I'm sorry to hear this has not been your experience. Please use t
Current employee, moving, need to transfer services but can't get anyone to respond
Hi! I am a current employee and we just moved. I was told to transfer my services through XPE ticketing system, which I did. But it's been three days and I still haven't received a response on the ticket. Is there anyone who might be able to tell me how to get a human representative help us with the
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email setting
I am not getting current emails on my phone or laptop. However,y wife is on the same account just with a different with a different usernamet
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Xfinity App
@user_j1ucrh thanks for the additional follow-up, it's really helpful knowing the error message is no longer coming up. I had replied to one of your other replies mentioning I can check back in with on my first shift next week 7/6 to confirm everythi
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Issue resolved. Had to go through tech support.
user_JBS82
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I need to have my new model model xb8-t voice port acivated, so that my land line phones will get a dial tone.
I need to have my new xb8-t modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.
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