Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (424.9K)
J_East Can you please send a Direct Message with your full name and address? Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this p
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
Question
Billing
Unable to chat with live representative for my billing question. I have no option to speak to a live rep or request a live chat
Question
•
Customer Service
First, try pausing it and see what happens; https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
Arris inquiry
I see an Arris group inc as a device connected to my gateway. What is it? Do I remove it?
Question
support
I would like to switch to Xfinity Now and add Now Mobile. I have been unable to make the change in my Xfinity Account online.
Question
•
Customer Service
Hello and welcome to the world of Comcast and the ever increasing prices with no improvement in service.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
I know exactly how important it is to keep costs down as much as possible these days, and above all, we always want to make sure you're getting the best rate possible for your services. We'll also be sure to never raise the cost of your services with
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
No, it is a stand alone Xfinity router XB7 or XB8.
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
Question
Accepted Solution
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Internet Connectivity Still Terrible After Replacing Modem
Hello, After going back and forth with Xfinity for months, I recently replaced my modem with a Hitron CODA56. A tech from Xfinity installed it just to make sure that everything was set up correctly. My internet connection is still horrible, inconsistent and unreliable. At times it is fine and at oth
Question
Problems with XiT-6 Box
On December 31, 2025, Leonel arrived to deal with my pixelated tv picture. Leonel changed my service from cable TV to wireless and installed two new Xi6-T boxes. The one in the great room has worked flawlessly, the one in the bedroom failed after about ½ hours and began displaying either a blank scr
Question
•
X1
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please do not post private information such as your address publicly. Please edit your post to remove the address. We offer convenient self-se
Customer service phone number
I need a phone number to call Xfinity and talk to a live person
Question
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
Question
•
Customer Service
Mine has gone up $20 with no changes (bill received Jan 2026). The bill goes up every year with no changes in service. They do NOT value long term customers. Just price increases. If you go to the store or telephone to look f
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
CaptainToad thank you for using the Xfinity Community Forums page to reach out regarding your service. We can definitely assist you with making changes to your current level of service. You mentioned prices have gone up to a range that is out of your
Cancel internet service
How can I cancel my internet service online? My monthly rate just goes up to $79 from $35 after first year of service, which is an unacceptable cost for me.
Question
Is service out in my area I live at 1159 East Main St. in Jonesborough , TN 37659
Customer service phone number
I need a phone number to call Xfinity and talk to a live person
Question
@user_wwt3op - I completely understand where you’re coming from. It’s frustrating to see changes to a lineup you’ve grown accustomed to, especially when it feels like the value of your package has shifted. While programming l
Suddenly have to subscribe for Syfy, USA, E! channels?
Why can I no longer access multiple channels that I am paying for? They were available yesterday.
Question
@user_mx96me Thanks for reaching out to us if you got the notification to transition your Comcast e-mail to Xfinity all you need to do is follow those instructions to migrate your Comcast e-mail to Yahoo.
Email status
I no longer have Xfinity as my tv/Internet provider. However, my email that I've had for 20+ years, @comcast.net still seems to be attached to Xfinity. I have attached it to a Yahoo account as directed by the website. Is there anything else I need to do to make sure this email account stays active?
Question
Under all compatible modems by brand it says "Next Gen Speed Tier there;
Netgear CM3000 still supported for NextGen speeds?
I checked the list of compatible modems for next gen speeds today and I remember seeing the CM3000 on the list. It's not on the main page but lower on the page, if you click on the "See all modems" then on "Compatible modems for enhanced speeds", it's listed there but without the upload speeds. Does
Question
KenJR Thanks for reaching out about the poor experience after starting service with us that hasn't even activated. This certainly isn't the experience we want for our customers, and we would be happy to help in any way we can. I can't speed up the do
XfinityEricB
commented
17 hours ago
to the conversation:
0
0
My experience before I even have my new service
This is what i wrote to another part of your "online experience" My wife and i decided to change to xfinity to get away from breezline.. From that moment on we got telephone calls constantly. Sometimes three or four calls in a day at work, at dinner, on the toilet. The latest operator who called fro
Question