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@user_5uxn4q I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&rd
My whole neighborhood is out. Xfinity says it’s fine
My whole neighborhood has no internet service and yet Xfinity says no outages have been reported. This is clearly wrong since I reported it and so did neighbors. They told me they would expedite a service call and have someone there in 5 days. Yes, 5 days is what they consider to be expedited. Then
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The map legend now shows that there are > 2000 people in my town without service. My cable modem shows as offline (correct). The outage map says "Everything looks good!" at my location. There is obviously a major outage in my area related to the s
My whole neighborhood is out. Xfinity says it’s fine
My whole neighborhood has no internet service and yet Xfinity says no outages have been reported. This is clearly wrong since I reported it and so did neighbors. They told me they would expedite a service call and have someone there in 5 days. Yes, 5 days is what they consider to be expedited. Then
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I did reconnect the comcast modem to power and used the existing ethernet cable to connect it to the new modem as well. It seems to still not be providing connection to the touchscreen as I went in and checked connectivity.
Security System Troubleshooting
At our home we have a Xfinity Home Security system with door sensors, this is all controlled by the touchscreen which is ~8 years old. We recently replaced our non-comcast modem and routers to more current models and in doing so I unplugged a small Comcast router that was connected to our old modem.
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Probably a little later. I had an email address that incorporated my website name. For outgoing email I needed to use my provider's email, which at the time was CenturyLink. Well, I learned that the CenturyLink email still works even tho
Setup outgoing server for Thunderbird
I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?
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billing issues
I was on a call with Xfinity earlier this month. The representative assured me he REMOVED AUTO Pay - and assured me I would be receiving the promo refund totalling the $100 owed to our account. This did not happen, I was billed $36 on 12/25/25. I was not refunded or provided promo as promised. I nee
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Network
Same issue started 12/24/25 here. Finally went down for 3 hours, said line damage. Still same issue as of now, going out intermittently for a few seconds/minutes. Shows stuck in loops or restarting. Cust service just wanted to restart box, which we d
internet keeps going down in entire neighborhood of 30 houses and comcast support will not dispatch a tech
Our entire neighborhood of 30 homes is experiencing significant internet issues where it keeps dropping every 10-15 minutes and then takes 5 to 10 minutes to come back up. Several of us have called in and they confirm noise coming from the signal from outside to the homes. However, they said our ser
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Most apartments in this building have both xfinity and direct tv cables so that they can get the in-house "free" channels and have secure internet. The Xfinity Installer "borrowed" the direct tv cable and was supposed to arrange for the addition of
Apartment In-house Cable Disconnected
A Xfinity Installer came to install internet service November 1 in our apartment. He could not complete the job because he could not locate the cable from the wiring closet to our unit. He put in a request for another “special” unit to resolve the issue and install a new cable if needed. About Novem
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Planned enhancements taking days
This is the third day I’ve gotten a text saying that they’ve attempted to make enhancements but were unable to do so. This is also the third day I’ve had Internet loss. How many days is it going to take? Zero communication zero compensation totally disruptive over the Christmas holiday.
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Your Home Network
Hi there and welcome to Comcast @user_5uxn4q. I am sorry to hear that you have been having troubles with your services. When you check our service interruption map, does it show any maintenance work in your area?
My whole neighborhood is out. Xfinity says it’s fine
My whole neighborhood has no internet service and yet Xfinity says no outages have been reported. This is clearly wrong since I reported it and so did neighbors. They told me they would expedite a service call and have someone there in 5 days. Yes, 5 days is what they consider to be expedited. Then
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I too, have the same issue, but mine is on a Roku 4K stick. Did all the suggested fixes and nothing works. Definitely a problem with Xfinity and Roku.
NewsMax streaming issue screen freeze
This is a sporadic problem. I have reinstalled the app but it still happens. I am using an Amazon Firestick. Only happens on NewsMax channel.
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@user_zr6bwi Hello there! Thanks for reaching out to us and sharing the trouble that you are having with the account and charges that have continued from when you closed the account. I'm terribly sorry that we have not been able to correct this for y
INCORRECT BILL OVERDUE
I cancelled my service on October 9th after paying the last bill. Still I got charged for the following month and now the bill is overdue. Talked with Xfinity support team for several times and they told me to just ignore all the bills after October 9th. However, Xfinity texted me today threatening
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Hello, @user_cpzkye thank you for reaching out over Xfinity Forums. I appreciate the detailed information you provided, we value your privacy and account security, and saw a couple of the photos you posted had some personal information (MAC address,
Getting charged for an UNUSED equipment that was already turned in
I recently switched to a promotional plan, $50/month for 300mbps until July 2026 that includes an Xfinity Flex and Streaming box. I returned my old Xfinity Flex shortly after I switched to this new plan (screenshot below) but I am still getting text messages, still showing on my monthly statements a
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user_8eb7r1 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I am happy for the chance to work together to help in securing the line at your home. To get started please send us a DM with your ful
Service line removal
Hello, the service lines to our home are very low and we would like the removed. We no longer have comcast/xfinity. Please let us know how to schedule the removal of the lines and if there is a cost to it.
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Can’t forward email
How do I prevent the font menu from obscuring the address line?
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Devices
Hello @user_884tha Sorry to hear you have not received the equipment. We would be happy to see what is going on with your equipment shipment. Please send us a direct message with your full name and service address to get started. To send a "Dir
XfinityMatthew
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Equipment
I have yet to receive my Xfinity equipment yet I have an up coming bill.
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