Xfinity Community Forum

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Sad that a customer could be lied to over and over again and then be told well thats too bad. This is now the soonest we can get there....

user_wyhzez

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7 hours ago

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Cable Cut By Contractor

My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

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Hey, did you ever get this resolved? They did the same exact thing to me and closed my case before fully resolved.

user_ik572k

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7 hours ago

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Xfinity Closed My Case Without Providing the Full Refund Promised for 9 Months of Double Billing

I am posting here because my case has been marked as "closed," yet the issue remains unresolved. For approximately eight months, I was unknowingly charged twice for the same service. As an Xfinity customer of more than eight years, I trusted that my billing was accurate and had no reason to suspect

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I may be experiencing a related issue. I’m also seeing traffic to Fastly 199.232.252.158 (video.twimg.com) loop repeatedly between 96.216.129.194 and 96.216.129.193, both Comcast Sacramento routers, and the connection eventually times out. Other Fast

user_2t5st4

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7 hours ago

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Problems with Sacramento servers

Hello. I believe I've found a Comcast routing issue affecting X (formerly Twitter) video delivery. X videos fail on my Windows PC over my Comcast connection, but: YouTube and other video sites work normally. X videos work immediately when I connect the PC through NordVPN. X videos also work on my An

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I am very ubset with this issue. How can I speak to a representative

user_1e0hf6

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7 hours ago

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problem with computer & cell phone

I am having about & need help cell phone & computer

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@XfinityLinda i had the issue of activating disneyplus when i had renewed my plan months ago, i talked to xfinity multiple times and disney, eventually gave up bc it kept going no where, wanted to try again since i found this forum 😀

user_lissylou

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7 hours ago

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Disney+ Subscription

Hello! So, I have had the same issue as others with the activation of the disney plus/hulu subscription. I talked to xfinity multiple times and disney plus as well and had no luck. went searching and saw someone just went through the full checkout with the 12.99/month plan and it didn’t charge their

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@XfinityDilary can I speak to a representative

user_1e0hf6

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7 hours ago

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problem with computer & cell phone

I am having about & need help cell phone & computer

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@XfinityLinda yes!

user_lissylou

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7 hours ago

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Disney+ Subscription

Hello! So, I have had the same issue as others with the activation of the disney plus/hulu subscription. I talked to xfinity multiple times and disney plus as well and had no luck. went searching and saw someone just went through the full checkout with the 12.99/month plan and it didn’t charge their

Question

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I am having to have some to the these issues

user_1e0hf6

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7 hours ago

to the conversation:

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problem with computer & cell phone

I am having about & need help cell phone & computer

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My compuer & cell phone

user_1e0hf6

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7 hours ago

to the conversation:

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problem with computer & cell phone

I am having about & need help cell phone & computer

Question

@user_wyhzez Thanks for letting us know what happened. We can help schedule a tech to help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at th

XfinityBenny

commented

7 hours ago

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Cable Cut By Contractor

My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

Question

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can I use my comcast.net email address with gmail instead of yahoo

can I use my comcast.net email address with gmail instead of yahoo?

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Customer Service

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user_4dctos Thank you for reaching out for help with your trade-in credit not being applied. I would be more than happy to help make sure you get the assistance you need with this trade-in offer, and I appreciate you stopping in so we can get you tak

XfinityAmandaB

commented

7 hours ago

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Unresolved $500 trade-in credit — requesting escalation

I have been trying to resolve an Xfinity Mobile trade-in issue for approximately eight months. I traded in an iPhone 12 and have an email from Xfinity confirming “Your trade-in is complete” and that the device “was accepted.” The agreed trade-in value was $500, but the credit has never been applied

Question

Thank you for posting on our community forums, user_1e0hf6. What specific issues are you having with the cellphone and computer? Could you give us more details on the situation?

XfinityDilary

commented

7 hours ago

to the conversation:

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problem with computer & cell phone

I am having about & need help cell phone & computer

Question

user_ldf7hp I can definitely understand how frustrating that must be, especially when you're trying to have a working phone while waiting for your new device to arrive. Based on what you've described, it sounds like there is already an unlock ticket

XfinityDilary

commented

7 hours ago

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iPhone bought from Xfinity shows 'SIM Locked' but IMEI not found on severed account.

I transferred to t mobile yesterday and I am waiting on a new phone In the mail from t mobile. I have an old 11 pro phone that is sim locked through Xfinity even though it is paid off. I wanted to transfer my number to that phone but Customer service is unable to find that phone via IMEI number or m

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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Cable Cut By Contractor

My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

Question

@user_lissylou Are you logging in with your Primary Xfinity ID? It should be the one associated with the account holder.

XfinityLinda

replied

8 hours ago

to the conversation:

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Disney+ Subscription

Hello! So, I have had the same issue as others with the activation of the disney plus/hulu subscription. I talked to xfinity multiple times and disney plus as well and had no luck. went searching and saw someone just went through the full checkout with the 12.99/month plan and it didn’t charge their

Question

Saga continues - I made a payment with a Visa gift card. That triggered a six month ban from making any payment online payments to my account. Perfectly, legitimate way to pay, but because of Xfinity’s inability to undue their error - I have to pay

mlcduck

commented

8 hours ago

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Xfinity unable to accept payment

I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they

Question

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iPhone bought from Xfinity shows 'SIM Locked' but IMEI not found on severed account.

I transferred to t mobile yesterday and I am waiting on a new phone In the mail from t mobile. I have an old 11 pro phone that is sim locked through Xfinity even though it is paid off. I wanted to transfer my number to that phone but Customer service is unable to find that phone via IMEI number or m

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Customer Service

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user_mtm54b - Let's take a closer look and work together towards a resolution. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New

XfinityThomasA

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8 hours ago

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Unable to pay off phone

I canceled my mobile services in April and since then I’ve been through every round of support, in person, via phone, via video call (in store). I’ve been forwarded all the way to the top of support and no one can remove the current card on my account or update it to the card I need to use to pay of

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problem with computer & cell phone

I am having about & need help cell phone & computer

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Customer Service

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