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@user_4xx71g thanks for letting me know you're using the Xfinity App to attempt the changes, and that may be why it's not able to perform the task. Reviewing the due date change article, it is mentioning doing this process when logging in directly on
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
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No, this did not work. It said “We can’t find an account associated with that number”
Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
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Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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Customer Service
Greetings @knogleg,Thank you for circling back to let us know that this issue has returned, multiple times at that. I'd like to take a closer look at your account to see if we have some tools that may be able to clear this up. If not, we will make su
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
Question
Yeah so I checked the app and the one logged into the app at least is primary. I don't know if this account is the same as that one but I'm using the app to change the billing date anyway so probably doesn't matter
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
Question
Good morning @user_mcj9ds. We have a pretty great online tool to help you set up a transfer for your account. If you head over to https://www.xfinity.com/support/articles/onlinemoves, that will walk you through the process. Let us know if you run int
Wifi Transfer
I am moving and want to know how and if i can transfer my wifi to my new place.
Question
tuffigirl, Hi there! Thanks for reaching out and for helping out the community. While we have you, do you still have service with us? Do you have any concerns or issues that we can help with today?
Xfinity won't let me cancel my mobile service
I have been trying for weeks to pay off my phone and cancel my service. My payments have doubled without any explanation and I am constantly told I must wait 7 days between each request or I'll lose the 'Priority' status. Then i get charged for another month. When I use the app or website to cancel
Question
Hello @user_uq07em Thank you for reaching us to us. The link below is an option to pay the balance on a disconnected mobile account. Let us know if this works at all. https://www.xfinity.com/mobile/my-account/quickpay/start
Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
Question
Wifi Transfer
I am moving and want to know how and if i can transfer my wifi to my new place.
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Customer Service
Good morning @user_klomcf. Our team can submit a ticket to see if we can secure you a sooner appointment. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") me
This is unacceptable.
Yesterday morning 06/18, as we were leaving for work, we noticed an Xfinity Van + a white truck in the street, as a technician was working on the cable box right outside our house. At that exact time, our internet service stopped working. We assumed it was part of a routine procedure and that servic
Question
Unfortunately, the new modem didn't fix anything. We continued to have the same issues. I don't know if this is relevant, but we live in an apartment complex that is partnered with Quantum Fiber and comes with a Quantum Fiber modem already pre-insta
Internet Issues - Phones and Tablets Connected to Wifi but not Loading certain Websites or Apps
We recently got a new router, and we've been having connectivity issues. My work computer connected no problem, and we got our Alexa and pet camera to connect, but we've had issues with getting other devices to connect and work properly. We had to hardwire our TV and the Playstation to get those to
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@user_zmefa4 Our team would be saddened to see you go but can assist with that process. Have you attempted to pay off the phone and complete the port-out request via the online account management option? Have you attempted uninstalling/reinstalling t
Xfinity won't let me cancel my mobile service
I have been trying for weeks to pay off my phone and cancel my service. My payments have doubled without any explanation and I am constantly told I must wait 7 days between each request or I'll lose the 'Priority' status. Then i get charged for another month. When I use the app or website to cancel
Question
Intermittent upload throughput degradation is still reproducible. Average is about 75 Mbps upload speed when clustering about 5 samples together.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Hi there and welcome to comcast @user_hel7d1. I am sorry to hear that your gift cards expired. You are in the right place and we are happy to assist you today. Please send us a Direct Message. On a Desktop: Make sure you’re logge
Xfinity gift card reissue
I have two gift cards that I got with purchase of a new phone that were never used or activated. As far as I am aware federal law says the funds don’t expire for 5 years so a new card can be issued. The problem Is the website on the card is inactive the phone number says the program was closed. The
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This is unacceptable.
Yesterday morning 06/18, as we were leaving for work, we noticed an Xfinity Van + a white truck in the street, as a technician was working on the cable box right outside our house. At that exact time, our internet service stopped working. We assumed it was part of a routine procedure and that servic
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Customer Service
Using a 2-Way Splitter for Internet and Cable TV Connection
I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p
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Your Home Network
Good afternoon user_b1e30w. I am sorry to hear you are dealing with that. Have you filed a police report for the stolen device? As for getting a new one, if you do have a local Xfinity Store you could pick one up there. We can also ship one out, it w
XfinityJon
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Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
Question