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MY Comcast email, was sent to yahoo by Comcast after 20+ years. Its now gone
Missing email totally vanished after 20 + years I wish I could say I got what I paid for.
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The max recording is 4 hours 30 minutes with the 90 minute extension. Sometime there are 3 hour rain delays. I don't want to watch a chopped up game by recording other time slots, "While recording an open-ended channel feed may no longer b
Recording Option Unavailable
I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading it says " recording on this channel is unavailable". Since this messa
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Everyone on my blog has their service restored except me. We feed off the same pole, same point. When I plug in their address it says service out - despite clearly that not being the case. If they have their internet restored, mine shoul
Service Still Down After Neighborhood Restoration – Request for Individual Address Review [Edited]
Hi Xfinity Support, I am seeking assistance from a live technician or service representative regarding my specific address. I understand there is or was a service outage in my area. However, the outage appears to be partially resolved, as multiple immediate neighbors have already had their internet
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Internet is not working
I have cut cable coming to my house so now I have no internet will need to report this so it can get repaired
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Your Home Network
Internet connection unstable
Started new service today. Tech came out and installed new gateway. Since he left 4 hours ago the connection has been in and out without a constant connection.
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Your Home Network
dkburd Thanks for sharing these signal levels. From what I can see, the downstream and upstream levels currently look within a healthy range, and the modem is locked onto the expected channels. However, the event log does show several T3 timeout erro
UCG Max detecting High Latency, dropped packets, and disconnected services from Xfinity
I have a Ubiquiti Cloud Gateway Max connected to a CM3000. I recently upgraded from a S33 as the UCG was giving alerts that I had high latency coming from Xfinity. My thought was that the S33 was just old and needed replaced. After replacing it with the CM3000, I upgraded to the 1 Gig plan and hoped
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Internet Not Working
My Internet's been out with no solid conclusion as to how to get it back up again. I've switched out cords and unplug-replugged a few times, I even used the troubleshooting. The internet box itself is working overtime, it gets warm and something smells like it's burning when plugged in. I'm not sure
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Your Home Network
Sean, I did the instructions above and have received no response. Not surprised.... Please help.
No Technician after 7 hours of waiting
I have been waiting since 10am this morning for a technician to come install my Wi-Fi router as I was told due to a specific input cable, I can not do this without a tech. (New House) It took me over a week to get this appointment and I absolutely need this completed today. After the technician did
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Hi there, @user_a5ctvh! Congratulations on your move! We are glad you are taking us with you! We can gt your order changed to have an installation visit instead. Please send us a direct message with your full name and complete service address to
Moving Internet 2G Service via XB8 to new location on Thursday, August 27 but NEED CHANGE to ON SITE TECH INSTALL from self-install
Hi, I originally have scheduled it for a self install since I am quite technical and did it last time. This time though, I am installing 4 MoCA 2.5 adapters (which I can do without a problem) but need an onsite install technician to help me identify where the incoming Xfinity connection comes into m
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I think being stuck with ads embedded right in your email list if terrible. Yahoo wants you to sign up for "ad free" -- they give you a free trial but after that, you pay! I wish xfinity had been more upfront about this. I'd never have s
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_6vfiz, I can help report the line and work on getting this repaired. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page whe
Downed cable lines
The cable lines are down from my house to my neighbors. Over 100 yards of downed line. The line from my house to the pole is also down and damaged. I have put in multiple tickets, as has my neighbor. I have also chatted with MULTIPLE reps and been given MULTIPLE time frames for techs to be and fix t
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Moving Internet 2G Service via XB8 to new location on Thursday, August 27 but NEED CHANGE to ON SITE TECH INSTALL from self-install
Hi, I originally have scheduled it for a self install since I am quite technical and did it last time. This time though, I am installing 4 MoCA 2.5 adapters (which I can do without a problem) but need an onsite install technician to help me identify where the incoming Xfinity connection comes into m
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Customer Service
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Peacock subscription
I recently moved and when I try to activate my Peacock Premium subscription it says my account is already linked. I recently got a new TV and now I am unable to link my account. Peacock is only giving me the free version of it.
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I completely understand where you're coming from @tbill1 , especially if this worked for you in the past. Unfortunately, I can't say why the behavior may have changed, but I do have a couple of suggestions that may help: Record the scheduled game i
Recording Option Unavailable
I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading it says " recording on this channel is unavailable". Since this messa
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user_437o6a thank you for using the Xfinity Community Forums page to reach out today. I would be more than happy to assist you with your options for your account billing. Please send us a direct message with your full name and complete service addres
Waive a Late Fee
Hi, I'm looking for help with a $13 late fee on my account. My July bill was $51.39 and I paid it on July 24, a few days late because the credit card on my account had expired. I've since updated my payment method and my account is currently paid in full with a $0 balance. I'd like to ask if the $13
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Cancel Xfinity Internet service
I need to cancel my Xfinity Internet service effective today. Please assist me with the cancellation.
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Your Home Network
Hi user_i7o6wm, thanks for reaching out through the Xfinity Community Forums! I'm sorry to hear your technician is running so late. Our frontline agents and supervisors don't have the ability to reach out to technicians directly, but we can definitel
No Technician after 7 hours of waiting
I have been waiting since 10am this morning for a technician to come install my Wi-Fi router as I was told due to a specific input cable, I can not do this without a tech. (New House) It took me over a week to get this appointment and I absolutely need this completed today. After the technician did
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Hello, @user_j2hwt8! Thanks for taking the time out of your day to reach out about your service. Sounds like some great work is taking place in your area! We see the same message you do regarding area interruptions or work. The team will get that com
Virtually no internet service for a week
My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc
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OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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Your Home Network
Hi there, @user_2gq57h! I am sorry to hear that your service has been offline on the weekends. We want it to work great all the time! This link shows how to check if there is an area interruption and shows more about the proactive alerts we send, htt
XfinityRay
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Wifi Outage
Why is it so hard to get actual updates on outages. My WiFi/ internet seems to go out every weekend.
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