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My only guest would be issues with the node. I could have some troubleshooting put in place to help give me a better understanding of your issues. Is now a bad time?
ESPN HD
One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for inve
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Unfortunately local channels are not viewable on TV go. You must be connected to your home internet to preview those channels.
TV Go channels
Why does NBC show as a TV Go Channel yet when I select it I’m told there’s a location issue?
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WiFi $10 pass
I bought the $10 WiFi pass and it just completely stopped working on my phone and PlayStation 5. It does not even show up anymore after resetting the network sets and moved the console around and by window. Still nothing
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Customer Service
Thank you for allowing us the opportunity to assist you with getting your concerns addressed @user_bxziob! We truly appreciate your time and patience while working with us. ❤️If you have any additional questions or concerns regarding your Xfinit
EPON customer-owned router — need ONU provisioning to remove XER10
I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO
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No I am watching remotely away from my home wifi. I just figured if was listed as a TV Go Channel it would be available
TV Go channels
Why does NBC show as a TV Go Channel yet when I select it I’m told there’s a location issue?
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I sent all of this in and still no response. Any idea what is happening???
Deceptive Tactics – Read the Fine Print!
I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The
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Thank you for updating us. We can try some deeper troubleshooting with you, but we will need some account information. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the dire
Screensaver won't change
Screensaver will not change after I choose a new one. Ive tried several times, it keeps going back to default.
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@user_53g1h3, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
Get $10 to use on your next coffee order - Xfinity Rewards
I received my gift card fine. I manage my parents account since they are elderly and not very technical. I went to redeem theirs on the reward site. Everything was going fine. However, when I submitted it from the xfinity side, everything went okay. However, the email link that goes from Fandango gi
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811 had previously marked the lines and cannot tell which telecom line is which company. I reported it to Xfinity and they said they sent out a technician. The ticket was closed saying no service issue and I checked my security cameras and no one fro
Internet underground cable locating and marking before excavation work
Current customer and I need the Xfinity internet underground lines marked on my property. I will be having ground excavation work performed in proximity to main junction box and want to be sure crews know were buried lines are located. The main line for my street and direct connection line to my hom
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No it has not been resolved.
Screensaver won't change
Screensaver will not change after I choose a new one. Ive tried several times, it keeps going back to default.
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No it was never solved.
Screensaver won't change
Screensaver will not change after I choose a new one. Ive tried several times, it keeps going back to default.
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My point is that your company has my exact location, between my address, my IP address, and my wifi signal which can see where anyone is physically in my home. I sent the direct message. I just don't want to be charged for this equipment since it was
Modem Delivered to Wrong Address
Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but it is nowhere to be found in my apartment building or the leasing office package room. No one contacted me for specific delivery instructions or with tracking or other information. This is your problem, not mine
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user_mp7rfx Is the equipment connected to a splitter?
roku reverting back to home
i have hisense roku tv and xfinity cable but when using cable cuts off and goes back to roku home screen
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Coax installation
Hi, I wanted to transfer my wifi box to another room along with the coax, how would I schedule a technician to do so?
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Customer Service
That is good news. I understand you would have preferred to keep your Tivo. Can we assist you with any other questions or concerns?
Tivo box stopped working, no channels.
How do I get Xfinity to push a fresh pairing/activation signal to my Tivo CableCARD's Host ID and Data ID.
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Long-running Xfinity Mobile account issue prevented phone upgrade and promo use
Hi, I’m hoping someone from Xfinity Support/Digital Care can review a long-running Xfinity Mobile account issue that normal phone support has not been able to resolve. For several months, I have been trying to upgrade one of the three existing lines on my Xfinity Mobile account. The account itself h
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Customer Service
cleake22 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppor
Unresolved billing issue caused by Xfinity Mobile sales setting two new phone lines up to earn a promo without telling me
I have an unresolved Xfinity Mobile billing dispute that has been ongoing for several months. I've contacted customer service numerous times, and during my last conversation, I was informed that my case was being escalated to leadership. Unfortunately, nobody from the escalation or leadership team h
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I want to agree with others here that the removal of this feature is unacceptable. Today's NASCAR race was postponed due to weather and the guide has not been updated to reflect the new time tomorrow so the race likely won't be recorded. Why it was n
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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I just sent a direct message
xFI Pod makes a sizzling sound
I have an xfi pod that i've had for a couple months. last week I noticed it to start making a sizzling sound that doesn't stop. I have unplugged it, moved it to a different outlit, reset it. No changes have occured.
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I do hate to hear about your channel concerns. Can you share with me what channel you are having the issues?
XfinityDuron
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Voices are not in sync
Channel 51 Freeform. For the last 2 days the voices don’t match and even on the commercials . It’s all tv’s in my house
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