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@XfinityRaf I have tried to reset it through the Xfinity website. When I try through the Xfinity app it does not recognize the email address. I will say again that the website is trying to sending a reset email to an account to which I n
I need to speak to a live agent now
My personal email has disappeared. I cannot connect to it through Outlook. Xfinity assistant doesn't respond to my request for a live agent.
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@XfinityAldrik You, at Xfinity are not doing your job.
Xfinity Target gift card scam
Was called to lower my internet bill 2 days ago. They offered a Target promotion via gift card. I paid $450 for 18 months. They had access to the app and they showed me $0.00 balance. Today, they contacted me that there was a problem with my payment and that I needed to get an additiona
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Nothing you wrote works. Xfinity initially lowered my monthly charge of $87 to $72. Two days later I looked into the app and it was raised back to $87. I am beyond disappointed and appalled. I will definitely look into alternatives to your service.&
Xfinity Target gift card scam
Was called to lower my internet bill 2 days ago. They offered a Target promotion via gift card. I paid $450 for 18 months. They had access to the app and they showed me $0.00 balance. Today, they contacted me that there was a problem with my payment and that I needed to get an additiona
Question
The technician came out and ran a new line. It rained like crazy last night and my internet is still working perfectly. Thank you for everything!
water in drop line at MoCA POE
I have had two techs come out in the last 6 months to fix a slow and spotty connection, that has progressed over the last two years (one of the main reasons I keep increasing the speed of my internet). The first one replaced a MoCA filter (that was extremely old) and helped to run a few inside line
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Please allow me access to live chat support.
I need to speak to a live agent now
My personal email has disappeared. I cannot connect to it through Outlook. Xfinity assistant doesn't respond to my request for a live agent.
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user_oa3k78 Hello, hello, I appreciate you using the Xfinity Community Forums page to reach out. Your feedback is greatly appreciated, and it does appear that the YES network is likely to remain available for the foreseeable future.
Xfinity Dropping YES Network
Hello, I am a Comcast Xfinity subscriber who receives TV/Internet through this company. My family has had a subscription for over 20 years, even predating Xfinity with Suscom. I live in the NY area and am a huge sports fan. I would say that a vast majority of the tv I consume is live sporting event
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NEVER USE XFINITY
this is the most horrible company I have ever worked with their customer. Service is terrible. Not a single person knows what they’re doing. I have spent hours almost 10+ hours just trying to restart my Internet and get a refund. They owe me $375 and told me that they would mail me the check. Guess
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Customer Service
Thanks, XfinityBrianH, When can I get my hand on one? Pay you guys, tons of money monthly and always want to have the latest and greatest toys. Thanks...
Xfinity Advanced Gateway (XB10)
Hello Xfinity Customer Support, I would love to be a Beta\Early tester for the new Xfinity Advanced Gateway XB10.. Is there a waiting list or something I can get on for testing? Been a nerd for 35 years and would love to help if I can : -)
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Hello, user_q3ofc5! Thank you for joining the Forums community and reaching out to us for help resetting your password. You can reset your password via email, mobile, or username. Can you walk me through the steps you're taking and any error code or
Resetting password have tried 10 times, this is for my second login acct
Trying to resetting my password on my second acct, will not let me do it, cannot get a live person to help
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millerroy Please don't post any personal information on the public forums as everyone can see it. You can send us a Direct Message as requested to send that information to. That way we can pull up your account, and talk about it to keep your informat
No cable service
We periodically get vertical bars on the screen of varying colors and no sound!
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Same for me in Rome, Ga
App Error TVAPP-00166
I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app
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user_810w9w That is a great question; most of the time, those specifics are not provided by our field team. I can tell you events that I have helped with in the past range from traffic accidents taking out our lines/poles or damaging our nodes to hav
Cause of today's outage in SE Chicago
Mid-morning today the Internet service went down. The initial text messages and Xfinity app said expected to be restored at 11a, then 1, then 5, then 7pm. All the while the outage map showed over 2000 people affected from South Chicago to West Chatham. The cause was listed as "network d
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Yes, the "outage" is still going on in my area. Still getting packet loss anywhere from 5% in the morning to around 20-30% at prime time.
Internet Service Issues.. Packet loss and Latency
I recently started having issues after xfinity send me a text message saying they were going to do "work to enhance the network in your area". This happened on 3/18. When the "outage/maintenance" or w/e they were doing ended, my connection came back, but now I always have packet loss and Latency iss
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@user_0cqjw8 To set up visual voicemail on your Samsung Galaxy S22 Ultra, open the Phone app, tap the Voicemail icon (it looks like an envelope), and follow the on-screen prompts to set up and activate the feature.
Visual voicemail help
I can't activate visual voicemail on my phone. I've been on several very long tech support calls and nothing has changed. I was directed to an Xfinity store 35 minutes away. I went there, waited in a long line, then was told they didn't offer technical support. No what do I do? I'n out of ideas.
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Resetting password have tried 10 times, this is for my second login acct
Trying to resetting my password on my second acct, will not let me do it, cannot get a live person to help
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Sign-In and Account Management
Constant Outages, Incorrect outage map and no support
Why is my Xfinity internet constantly dropping lately? The Xfinity assistant is worthless and since it is near impossible to get an agent on the phone, I'm hoping someone can explain to me why a $210.00 monthly Xfinity bill doesn't equipped me with reliable internet. The default answer from t
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Your Home Network
Hi user_my7s59, I'd love a chance to work with you and help turn this around. I'd like to ask a few questions to make sure I'm understanding your concern to determine our best path forward. Your current service is disconnected, and you're requesting
XfinityMarcos
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NEVER USE XFINITY
this is the most horrible company I have ever worked with their customer. Service is terrible. Not a single person knows what they’re doing. I have spent hours almost 10+ hours just trying to restart my Internet and get a refund. They owe me $375 and told me that they would mail me the check. Guess
Question