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Help with my login [Edited]
Need to use my password & ID login [Title Edited: "Personal Information”]
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Network
Gateway upgrade
Hello, I currently have Xfinity Internet with the 2 Gbps plan and an XB8 gateway. I would like to upgrade to the XB10 gateway and have it shipped directly to my home. Could you please check whether my service address is eligible for the XB10 and whether it can be shipped to me? If a professional ins
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Customer Service
trying to escalate an issue - requested change to home plan and agents changed legacy TV plan without informing me
Overall happy with the 1 GB internet and Ultimate TV legacy plan but wanted to downgrade xfinity home plan to save some money - was told by multiple reps that I could downgrade to Shield Select and save money with no changes to my other services or equipment. Reps lied and told me nothing else would
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Customer Service
Thanks for stopping by the community forums to reach out, user_84146f! We'd be more than happy to take a closer look into ensuring the correct credit is applied for the issues in your area! Please send us a direct message with your full name, name on
Xfinity Assistant Won’t Provide Full Outage Credit
Work was being done in my area last week. A contractor cut my line and I lost internet access for 3 days. I work from home so I had to make alternate arrangements. I’ve requested an outage credit for those 3 days via Xfinity Assistant but every time I put the dates in it only populates the first day
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I cleared the cache and cookies. It shows that I am signed in through comcast, but when I go to watch something on ESPN+, it still tells me I need a to buy a subscription. We were using the smart TV App. We got an activation code, but when we went t
ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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@EG thank you, I appreciate the assistance!
Xfinity Assistant Won’t Provide Full Outage Credit
Work was being done in my area last week. A contractor cut my line and I lost internet access for 3 days. I work from home so I had to make alternate arrangements. I’ve requested an outage credit for those 3 days via Xfinity Assistant but every time I put the dates in it only populates the first day
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service cancellation request
apartment had us switch services to another provider, and i’d like to see about removing/canceling our services with xfinity
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Customer Service
Hi there, @rightfooted! You are at the right place for help with getting a phone line added and your number ported. No more paying separately for local and long distance! Please send us a direct message with your full name and complete service addres
Need some help with ordering Xfinity Voice
I was recently notified by Verizon of their plan to discontinue our copper-based home phone service. I figured now was a good time to port our number to Xfinity Voice. Verizon's been charging too much anyway, and we have a limited rural calling area. We also pay a separate long-distance company. I r
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streamning xfinity with firefox
what the [Edited: "Inappropriate Language"] happened who decided to break the desktop streaming with firefox? before anyone says a [Edited: "Inappropriate Language"] word I have done ALL the trouble shooting steps I have cleared the cache/cookies/history/etc I have done various other things even res
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Xfinity Stream Website
Hi there, and thanks for taking the time to post on the community forums, user_gpsjef! I'm sorry that you're running into so many issues disabling autopay for your NOW Internet service. Our team's access to NOW accounts is very limited, but we'd be m
CANNOT Turn Off Autopay
The Billing team, I’m writing to request assistance on helping in turn off autopay for my previous NOW Internet Plan. Situation: From September 2025 to August 2026, I was on the NOW Internet plan for which I had Autopay turned on. I moved to a different address in September 2026, where I bought a di
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user_wvn454 Thanks for reaching out with your concerns! Did you receive an email notifying you that you would be receiving Xfinity's enhanced upload speeds, or a notification of network enhancements being completed in the area?
Internet upload speed cap
A month ago we were notified of network upgrades being completed ive reset the modem and speeds are still capped at upload of 40mbps is there a way for you to re-provision the modem, or see if The bootfile to the Gateway was updated to the correct one thank you
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Gateway upgrade
I have 1 gig service. Currently using a xb6 with orbi extenders to provide better signal coverage. Can I get a newer/stronger gateway to eliminate the Orbi’s and get better coverage?
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Hi @XfinityJeniece, apologies for the delay. I do not see any FAST channels whatsoever. The only thing I have listed under Live TV where they used to be is "MLS on Apple TV," and even that is just a placeholder without any actual content.
can't find the free ad-supported tv (FAST) channels
I'm not able to find the FAST channels listed here (https://www.xfinity.com/support/articles/free-streaming-channels) anymore in Xfinity Stream. Have these been discontinued?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why doesn't Xfinity offer long term customers new customer prices?
I'm sure this has been asked and answered a million times over. But we have been trying to cut bills and cut off services anywhere possible. I Noticed Xfinity is big on advertising a 5yr lock on pricing for NEW CUSTOMERS at say $85/mo for 2gig speeds. However as a long term customer the best rate th
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
billing
I have spoke with a agent last week and they told me that my bill would be about 80.00 and they would get it changed on my online access. I see that it has not being chnaged. if someone can get it changed so i can pay this bill. i would appreciate it. I have gone back and forth with you people and i
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Oh, no! This does sound frustrating, @Terri4u. We're happy to help investigate the missing package with you. Please send us a Direct Message with your name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign I
XfinityLinda
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New Security Protocol
I recently ordered the new IPhone Duo and I was not at home to sign for the package. No problem I’ll just go pick it up from the FedEx warehouse at the end of the day!!!! WRONG Xfinity has a “NEW” sercurity protocol if you’re not home you can’t retrieve your phone from FedEx warehouse. So Monday tod
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