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Thanks for your comment, user_wnclq1. We do support bridge mode and customer-owned devices in most locations. Are you in a Wi-Fi ready location using an XER10?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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Billing
Ok, most likely, we will need a ticket to resolve this. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look int
Problem with Movie in Xfinity Stream App on Roku
I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity NOW Support
My new NOW Internet activation failed. The app says CM MAC cannot be identified. I need an employee to manually provision this gateway barcode to my profile.
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user_9wpnrc - Hello! We'd be happy to take a look to see if the card can be reissued. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click
XFINITY refund - Debit card expired
Hi, this is in regard to my XFINITY account ending in 7802 This is regarding the refund for $89.39 Can you please check on it and provide the refund. For the refunds generally the expectation is it automatically to go to the original mode of payment but it didn’t. Also I am not sure of the refund ca
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I apologize that is not showing you any promotions you can apply yourself, @user_alnejk. We can further assist you here. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so,
Direct message Customer service
I was wondering how to direct message customer service the people on the phone do their best but I don't think we understand each other Thanks for your time and attention
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Hello @user_6pv19m, and thanks for reaching out on our Xfinity Community forums! I can certainly understand your frustration. After scheduling installation well in advance, having multiple tickets mishandled, and still being without service when you
Installation Support
I have a new construction home that needs to be connected to the wiring/cable whatever it is from the exterior. I scheduled installation over a month ago for Saturday, July 18, but they sent a technician who could only do a hook up for an existing connection. He submitted a ticket to have the exteri
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing and plans
My bill is now higher than a month ago. I need a plan that helps me not pay more than $ 40 for the same current plan
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I have all xfinity services tv internet home phone home security and mobile phone usually have to go thru xfinity home to make changes and when I look at promos on my own it is only for new customers
Direct message Customer service
I was wondering how to direct message customer service the people on the phone do their best but I don't think we understand each other Thanks for your time and attention
Question
Hi there, @user_07iobw! Thanks for letting us know the error you see when trying to use the Membership Rewards. We appreciate that you checked other devices. Do you have any other account linked to your User ID or just your active account? Are you lo
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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@cpupro, thank you for taking the time to post on our Xfinity Community Forums page. I understand where you are coming from, and I can submit feedback regarding the speed test no longer being available on our website. While the app only shows the dow
Xfinity Speed Test
Now you've taken away the "Xfinity Speed Test" on the web, really, did it really cost that much to have it? You now say "must me done in the app" on your phone, great. I don't want to run for my phone every time I want to check this. WHAT IS REALLY BAD is now you can't see what you're upload speed i
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@user_a9mi7z Yes. The downstream power is too low / out of spec, and it may be intermittently fluctuating even lower. The upstream power is too high as well. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss
my downstream power is -10 to -16 dBmV and status is showing red/poor.
Cable Diagnostic Status: Poor Action: [Downstream Power Level] Try these actions (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary splitters. 3) Replace any required splitters. 4) Contact your service provider for troubleshooti
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International Roaming Charges
On July 19th I returned from celebrating my wedding anniversary in Europe. When I arrived in Europe I received a text inviting me to join Global Travel Pass by responding with a Y for yes. I did this as instructed. I assumed it was taken care of. Imagine my shock when I arrived at the airport in the
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Plan
XFINITY refund - Debit card expired
Hi, this is in regard to my XFINITY account ending in 7802 This is regarding the refund for $89.39 Can you please check on it and provide the refund. For the refunds generally the expectation is it automatically to go to the original mode of payment but it didn’t. Also I am not sure of the refund ca
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Billing
No, I haven't. This one actually seems to have been like this for a while.
Problem with Movie in Xfinity Stream App on Roku
I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.
Question
Thank you for working with us on our Community Forums @@user_lil7n7 , we appreciate you taking the time to work with us regarding your refund concerns. Although we are unable to process your refund request and appreciate your feedback, we understand
XfinityAlyssaA
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Unauthorized payment
Xfinity took a payment from my checking account that I did not authorize
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