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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Yes, please check back.
Error XRE-03121 on XiD-P
Started getting error code XRE-0321 on a XiD-P cable box several weeks ago. I have three cable boxes (each a different model), and this problem occurs only on this one cable box. It effects all channels. However, when I hit the Xfinity button and go to Apps, I can still receive Netflix and other str
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@user_6289a4 Thank you for attempting those options on your end. Let's have you meet us in DMs so we can take some details and get a ticket submitted for investigation by our backend teams. Please provide us with your first and last name along with y
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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Gateway equipment
My rented gateway is outdated, I would like the latest gateway
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Customer Service
I saw the list of countries that are covered, but are you covered on the cruise ship when you’re just in the ocean in international Waters?
Are you covered in the middle of the ocean in international Waters with mobile select plan
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Network
Thanks for clarifying, user_7w2udd! We'll want to take a closer look to confirm the services included with your plan. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! How
Now streamsaver
What happened to HBO max as part of Now Streamsaver. HBO Max will not let me log in.
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Accepted Solution
I am happy we were able to get everything cleared with the billing details, and a RMA sent over @user_t7zuua! Please let us know if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day.
Agent did not cancel service, still getting billed!
A few months ago, I tried to get Xfinity service, but for some reason the modem didn't connect. I got on chat with an agent and they tried activating it, but it didn't work. I got fed up and told them to just cancel the service and send me a box so I can return the device and they insisted they try
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Adding streaming services
I would like to add Acorn TV and Netflix Xfinity account
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Xfinity Stream Website
Did you just contact me recently or did I just about get scammed?
I just received a phone call someone was trying to give me a better deal on my internet and phone and talking about how my benefits I may not be getting all the ones I'm eligible for it sounded super convincing though it's sort of sounded like an AI voice, and then they asked me to confirm my accoun
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Customer Service
Thank you for reaching out to us about this. Protecting your equipment and making sure your services run perfectly is important to us. I would be more than happy to look more into your concerns @user_4xz43g. To get started, please send us a direct me
Unresolved coaxial grounding/bonding concern following a technician visit
Phone support could not locate the September 10 technician’s findings or arrange a follow-up inspection. Instead, I was directed to drive to a branded-partner retail store, a 30 minute drive, or try to call them, no phone number found. I have no confirmation that contacting the store will address th
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Unprofessional Conduct and Mistreatment by Store Manager- Xfinity Factoria Store, Bellevue, WA
I am filing this complaint regarding an extremely disappointing and disrespectful experience at the Xfinity store in Factoria, Bellevue, Washington. I visited the store around 12:30PM on Oct 30th 2026 to understand why my monthly internet bill had suddenly increased from approximately $90 to $201 st
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Customer Service
@XfinityJeffB Fine, but you can understand why your subscribers are upset. Reading through all the related posts on this issue, one reads the same non-functional solutions being offered by the Xfinity team. It's a little insulting that I'm told to cl
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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Hello user_59ugk5, I understand how frustrating the porting process can sometimes be. Rest assured, we want to help you, and as long as the Verizon account is still active, we can port over your numbers. To proceed, we will need to get your account i
No Service After Verizon Transfer to Xfinity Mobile
Hello Xfinity Support, I transferred my mobile service from Verizon to Xfinity Mobile today, but my Samsung Galaxy S24 Ultra has no cellular service. When I try to install an eSIM, my phone says "No eSIMs found." Your compatibility checker also says my device is not compatible. My wife and I want to
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You are not eligible to redeem benefits
I am a long time member and redeem benefits often. Today I tried to redeem an available benefit and I received a message that said I was not entitled to redeem benefits. I tried both the app and my online account and received the same message regardless of the benefit I tried to redeem. I have repea
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Customer Service
@user_41yu85 Where were you looking to verify your order? If we're unable to direct you to the location for pending orders or you confirm the correct path our team can take you into DMs and dig deeper into your recent order.
XfinityBradM
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New phone order
Hey! I thought I pre-ordered the new iPhone duo. I know it is in back order. But I can’t find anything in my account that is showing where it’s been ordered. Can you double check for me, to see if I need to order again. Thinking maybe I didn’t complete the sale or something if it’s now showing on my
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