Xfinity Community Forum

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I want to pay from with check from my bank account not charge it on another charge account

user_norgl8

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5 hours ago

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Won't let me pay by bank account or add a new payment method

I can't pay my bill via bank account. I even tried to pay with aa new debit card. Representative said I was transferred to them automatically. I informed him that II called them directly. All I want to do is set up a new payment method and find out why only credit cards are accepted on this account.

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Missing pedestal cover

ECM - [Edited: "Personal Information"] was not completed. We still need a cover for the pedestal. It has been missing since Hurricane Ian!

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Customer Service

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Email from employer not being delivered

This is happening with mail from my employer. I sometimes get it and sometimes don't. I've been using my comcast.net email with them for over a decade and just recently some of their mail isn't reaching me. I spent a lot of time on the phone with XFinity, but this still isn't resolved. Please help A

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Email

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user_wbwv5nHi there! Our team can help. Can you tell us more about the service or account issue you are havnig?

XfinityAirelle

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5 hours ago

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I need to a real person from the retention dept

I have been trying to peak with a person in the retention dept but am speaking with someone overseas who won't quit talking and is not listening. Any ideas please?

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@XfinityMatthew I need help with a retention issue / on my account ? can you help me ?? Darlene [Edited: "Personal Information"]

user_wbwv5n

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5 hours ago

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I need to a real person from the retention dept

I have been trying to peak with a person in the retention dept but am speaking with someone overseas who won't quit talking and is not listening. Any ideas please?

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Good Morning --- I am having the same issue ? Can anyone from retention department help me ?

user_wbwv5n

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5 hours ago

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I need to a real person from the retention dept

I have been trying to peak with a person in the retention dept but am speaking with someone overseas who won't quit talking and is not listening. Any ideas please?

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pjorgensen Xfinity (Comcast) residential email accounts allow a maximum of 100 recipients per email and up to 1,000 recipients per day. Exceeding these limits can result in a temporary block on sending emails for the remainder of the day. The total e

XfinityThomasB

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5 hours ago

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group emails

What is the limit for a group email addresses?

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user_b6ifnf Thanks for reaching out and letting us know. You have come to the right place to help get things resolved. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click

XfinityPeterH

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5 hours ago

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Claim for Internet Modem Marked as Delivered but Not Received

Hello, I am contacting you to report an issue with my order. The system shows that my internet modem was delivered, but I never received it. I kindly request the following: That an investigation be opened for a missing or undelivered package. That this equipment be removed from my account, as it is

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user_4zml8u I hear where you are coming from. We would like to help you get to a resolution, and check the status of your ticket. When you get a moment, please send us a DM so we can look into this for you. I look forward to assisting you further.&nb

XfinityKassie

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5 hours ago

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property damage claim

i’ve made numerous attempts to contact Xfinity but I always get the runaround. I did finally reach somebody to put in a claim on January 6 ticket number [Edited: "Personal Information"] we are now at January 15 and nothing has been done even though the email said they would contact me within one bus

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@user_9ff49e, Are you getting an error message when you try DM us?

XfinityRoberto

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6 hours ago

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Statement generated wrong

So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha

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Claim for Internet Modem Marked as Delivered but Not Received

Hello, I am contacting you to report an issue with my order. The system shows that my internet modem was delivered, but I never received it. I kindly request the following: That an investigation be opened for a missing or undelivered package. That this equipment be removed from my account, as it is

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Customer Service

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Monthly billing increase

Monthly billing increase Inquiry

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Billing

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I've allowed access to the admin tool and done the wps button reset and still get "password incorrect" when I try using "admin" as my username and either "password" OR the password on the bottom of the modem(which is clearly intended to be your defau

user_blo480

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6 hours ago

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Changing router admin password

I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro

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i’m still waiting on a resolution. I wish I could just talk to a real human.

user_4zml8u

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6 hours ago

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property damage claim

i’ve made numerous attempts to contact Xfinity but I always get the runaround. I did finally reach somebody to put in a claim on January 6 ticket number [Edited: "Personal Information"] we are now at January 15 and nothing has been done even though the email said they would contact me within one bus

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@BruceW Does not work if you use Bridge Mode.

user_gwf17

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6 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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user_d8u2zr, Hello! Thanks for taking the time out of your Thursday to reach out. I can understand where you are coming from, as I never enjoy billing surprises. You've contacted the right team. Over social media, we are experts in resolving cancella

XfinityGabriel

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6 hours ago

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Charged after cancellation and collection

around Oct of last year i spoke with a rep about cancelling my order as I have moved and no longer needed service i already have sent the gateway back to Xfinity through UPS and was told "not to worry and that everything would be taken care of and all charges would be sent back to my account and i w

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Charged after cancellation and collection

around Oct of last year i spoke with a rep about cancelling my order as I have moved and no longer needed service i already have sent the gateway back to Xfinity through UPS and was told "not to worry and that everything would be taken care of and all charges would be sent back to my account and i w

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Customer Service

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This solution does not work. I have an old email address @comcast.net that I haven't used for about 7 years. It just collects spam as the op explained. I want to delete the email address, but since I no longer have an Xfinity account (my house burned

jan5500

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6 hours ago

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Delete email address after cancelling xfinity services

For personal security, I want to completely wipe out my comcast.net email address. I want it completely deleted so no more emails sent to this address will be collected. Please provide instructions for how to do this. The account has been inactive for more than 5 years, but it still collects spam, s

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Hi I’m trying to post and someone is messing with my sentences . It was happening last night . Phone compromised by Xfinity . Can’t dm you alyssa Note: This comment was created from a merged conversation originally titled Inside fraud

user_9ff49e

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6 hours ago

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Statement generated wrong

So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha

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Same thing as with others. Peacock is not recognizing. Xfinity says to "unlink" but get error message when I try to do that

Mikieindc

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6 hours ago

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Peacock Premium is activated but I can't use it

it shows I have peacock premium activated but when I go to login with my xfinity credentials on to peacock - it asks for paid plan. Peacock doesn’t have any of the emails I use so I have no idea how to login. Xfinity support told me to use both emails that they have along with username and phone num

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