Xfinity Community Forum

Xfinity Assistant Won't Let Me Schedule An Appointment

I've been having technical issues with my internet service for a few weeks now and it got to the point where the troubleshooting part of the Xfinity Assistant offered to schedule an appointment for a technician to cone out but whenever I get to that point I get "Sorry, something went wrong. Please t

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Customer Service

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Hey @user_td46d1. Thank you for visiting our official Xfinity Forums Community support page. Are you actively trying to sign in to your Xfinity account with your username/password, but then get asked for a code for authentication? You may have enabl

XfinityDemitrius

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13 hours ago

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Code to my account

I have my password but I dont have my account Code'

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@user_jx01fx Thanks for reaching out to us regarding your Seasonal Suspension. Sure, I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdquo

XfinityCarolyn

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13 hours ago

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Vacation mode

We’re leaving for the summer,can our acct.be put on vacation mode or pause

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Put my account on vacation [Edited: "Personal Information"]

user_jx01fx

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13 hours ago

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Vacation mode

We’re leaving for the summer,can our acct.be put on vacation mode or pause

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To Whom It May Concern, I am formally escalating an extremely serious and unresolved issue regarding my Xfinity Mobile account and the comp

To Whom It May Concern, I am formally escalating an extremely serious and unresolved issue regarding my Xfinity Mobile account and the complete failure of your company to activate my service after more than TWO WEEKS of repeated calls, tickets, transfers, and misinformation. Since May 1st, 2026, I h

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Plan

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I'm sorry to hear you're experiencing a similar issue, user_tw37rb. I completely understand your frustration, and I’d like to take a closer look. I can reach out to our local team to request an update. Please send us a direct message with your

XfinityDilary

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13 hours ago

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Bury cable line

Comcast installed a new cable line about 10 weeks ago. They still have not buried it and all I get is the run around and continuous lies about it. I contact customer service which is always overseas and get the same promises but no results. Please help

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@user_vdi2lx Thanks for reaching out to us regarding your experience. I do apologize for any inconvenience this may have caused you, and we want to make it a better experience for you. Please send us a direct chat message with your full name and comp

XfinityCarolyn

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13 hours ago

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Unanswered question/Fake Emails/Pathetic Customer Service

I started service with Xfinity March 6. Everything seemed to be fine with my service and billing, until I received a questionable email May 3rd stating my installation appointment was approaching for March 6th (past date). I received additional emails asking me to activate my streaming services, tha

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Need code on my acct Note: This comment was created from a merged conversation originally titled Account code

user_td46d1

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13 hours ago

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Code to my account

I have my password but I dont have my account Code'

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I have the same issue as the customer above. A new cable was run above ground at my house about 8 to 10 weeks ago. The utilities were marked, except for the electric, a week later. It has been so long that the paint they use is now gone and I am gett

user_tw37rb

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13 hours ago

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Bury cable line

Comcast installed a new cable line about 10 weeks ago. They still have not buried it and all I get is the run around and continuous lies about it. I contact customer service which is always overseas and get the same promises but no results. Please help

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Unanswered question/Fake Emails/Pathetic Customer Service

I started service with Xfinity March 6. Everything seemed to be fine with my service and billing, until I received a questionable email May 3rd stating my installation appointment was approaching for March 6th (past date). I received additional emails asking me to activate my streaming services, tha

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Customer Service

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Code to my account

I have my password but I dont have my account Code'

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Customer Service

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I was on the phone for over 3 hours last night, I spoke to 4 different T1 techs, 2 different T2 techs, and a billing rep, everyone saw the exact same thing: 0gb for May, 0gb for April, and only 12gb for March, while my normal usage is around 600-800g

xZora

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13 hours ago

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Xfinity Internet Data Usage not accurate

Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t

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@user_qf1dns still unable to log into admin for the gateway, I simply get a grayed out box when I enter user and password. I’m essentially back where I started but with a new Gateway.

user_qf1dns

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13 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Accepted Solution

I have heard there is a "surgical" procedure that can be performed on the XB7 to disable the radios physically, but that it is possible it won't work because there is possibly a separate radio that generates the hotspot signal that is blasting me now

user_qt4xsw

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13 hours ago

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disable the radios in my XB7

I have put my XB7 in bridge mode to get rid of the wireless broadcasts and I have disabled the radios in regular mode. Despite this, the XB7 still broadcasts the Xfinity hotspot and it is a strong signal indeed. I don't want any wireless at all in my house. I have more wireless now than I ever have

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Thanks for taking the time to post on our Xfinity Community Forums page, @user_310d76. I'd love to help look into the decreased download speeds you are experiencing. Please send a direct message including your full name and service address, and we ca

XfinityAbel

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13 hours ago

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60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan

Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.

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Thank you very much for reaching out to our team. If you are still having issues with that TV set up I will be happy to assist you here.

XfinityJohnG

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14 hours ago

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Electric box changed outside today. Trying to get my sony tv to work..

PSE is the message i get when trying to set ip again

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Just adding so OP doesn’t feel alone. After nearly 2 years getting a consistent 250-300 now for the last few months it feels like I’m capped at 60 Mbps and that’s if I’m lucky. Sometimes it’s just 4 Mbps up. I complain. Tech comes. Sometimes it gets

user_310d76

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14 hours ago

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60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan

Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.

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Switch my phone to Xfinity - terrible experience

I switched my phone service to Xfinity today from Lyca, and the experience has been extremely frustrating. It has been more than four hours, and Xfinity still has not been able to activate my SIM. I spoke with multiple live agents, and each time I was transferred or the agent changed, but no one was

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Network

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user_mqmarf Oh that's handy that service is already provided. Please send us a direct message, so we can gather your account details, and provide assistance. How to: Direct messaging within the forum

XfinityMartyR

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14 hours ago

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Cancel my plan

Cancel my plan effective May 15

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To say you are unaware of any wider spread issue is utter nonsense. People are telling you there is an issue and you just keep ignoring it. I've tried multiple browsers, I've cleared caches, I've tried multiple devices (iPhone, Android, Mac) a

dmtripp

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14 hours ago

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Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.

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