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Almost a year since I cancelled...yet again I have a colection from Sunrise Credit Services.
Almost a year ago (August 2025) I called and cancelled my service through Xfinity. At the time I was compIetely paid up and never thought i would need to go the the rediculous support chain to get something done again. However, several months later, I noticed a mark on my credit report from Sunrise
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Billing
1. It consistently. 2. Advanced Security in the Xfinity app. BTW I'm using my own wifi and modem not Xfinity gateway, but I've sort out the wifi issue and my modem has not changed/replaced before the issue occurs (also tried reset to factory setting)
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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Cancel my account
I'm leaving Florida and I need my account cancelled
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Devices and Equipment
mobile issue
I purchased two watches from the store, and both were originally set up correctly. However, one of the watch was not working, so I contacted support. During the troubleshooting process, the watch was transfer to diff number on my act. Which caused the promotional discount to be removed. The watch wa
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Customer Service
Cancel my account at my old address
Cancel service
Hi, I moved and I need to cancel my service at my old address. We started a new service at my new address with you guys and I can’t figure it out.
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@user_bwp4ja I can receive but can’t send email from my comcast email account on my iphone. I have checked all the normal things suggested… smtp.comcast.net. The port is correct as 587. I can use the account from the
Can’t send email from my iphone
I can receive but can’t send email from my comcast email account on my iphone. I have checked all the normal things suggested… smtp.comcast.net. The port is correct as 587. I can use the account from the internet correctly and it will send. But the iPhone part is not allowing sending.
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Thanks for the response. The problem was resolved by reinstalling the XB10.
XB10 Not Providing Advertised Upload Speed
I "upgraded" my service to 1 gig up/down and installed the XB10 but it appears that my upload is capped at around 119 mbps. I called Customer Support and they created a service ticket but no ticket is shown on my account page. I suspect that there is a provisioning problem. Any help is appreciated.
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user_h1001u Thanks for reaching out! I would recommend removing, and reinstalling the Xfinity Home app. Also, you will want to make sure you're running Apple (iOS 11+) or Android (OS 6+) on your device.
Xfinity Home app missing security controls and arming/disarming features
I am experiencing an issue with the Xfinity Home app. When I open the app, it redirects me to the main Xfinity app. Additionally, within the Home section, I can only see my camera feed; all other functions, specifically the ability to arm and disarm my security system, have disappeared. I rely on th
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I see the direct message icon but It can't access write a message
I want to cancel without a call or trip to store
I tried to find the direct message icon and i can't find it until now where I can find it and how i can cancel my internet service
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Hello @user_vdet46 We can certainly help you with the cancellation of service. The direct messaging icon is in the top right corner to the left of the notifications bell. It may not have been visible at first because one of our forums rules is to pos
I want to cancel without a call or trip to store
I tried to find the direct message icon and i can't find it until now where I can find it and how i can cancel my internet service
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user_3wvulx We appreciate you reaching out to us over our Xfinity Community Forums. I’m glad you were able to get service started at your new address, and I’m sorry it’s been difficult to disconnect the old one. Since the new s
Cancel service
Hi, I moved and I need to cancel my service at my old address. We started a new service at my new address with you guys and I can’t figure it out.
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Community Best Answer
Thanks again, @user_ojy3qx for reaching out to us directly! Working with you in direct message, we discovered your internet plan was not configured correctly so that the proper bootfile could be provisioned to the modem. Once we updated your account
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Last ditch attempt at fixing upload speed before I leave xfinity.
I recently upgraded from the 400 to 1gig plan upon seeing that 1gig plan offered 117 upload speed (broadband facts). Upload speed seemed to top out at 40 on my previous plan. Upload speed checks (at the modem and wired) remained 40mbps. My first call to tech help resulted the rep landing on the fact
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