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user_62gatc, We appreciate you greatly for your valuable feedback. We will make sure to pass it along, as your experience is our number one product. To also ensure your voice is heard, please feel free to leave your feedback at this link here which w
Skip the XFINITY app
How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.
Question
Please send us a DM to Xfinity Support with your full name and address so we can better assist you. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https://forums.xfinity.com/direct-messagingClick the "Ne
Equipment ownership
Hello, I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street. I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrast
Question
Thank you for reaching out. If you are using the link https://connect.xfinity.com/appsuite and you do not have the notification to migrate to Yahoo then your account has not been invited yet. Have you checked the link: https://www.xfinity.com/email ?
More Yahoo Transition Confusion
I access my email through https://connect.xfinity.com/appsuite and stay logged in There is no invitation to transition there, but if I go to the page Xfinity Email Login - Access and manage your account this comes up: A better email experience is waiting for you We're inviting you to upgrade your Co
Question
Yes I am trying to determine what is connected to my account. I do not know if it is shared or one unit. Can you connect me to someone to inform me?
Equipment ownership
Hello, I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street. I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrast
Question
CyberTechUnlimited Good morning! We appreciate you taking the time to share your experience with your promotion over our Xfinity Forums. This is not the experience we want our customers to have with their services. I'd be happy to take a look into wh
Escalation Department
I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem
Question
I completely agree. They gaslight, misrepresent and flat out lie. The department does nothing to resolve any issues but to simply cover their As*. Ive filed complaints with all the local authorities but doubtful that will go anywhere. I advertised a
Escalation Department
I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem
Question
too much for tv
Im paying for a subscription for too much for tv and I cant find it anymore
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Billing
More Yahoo Transition Confusion
I access my email through https://connect.xfinity.com/appsuite and stay logged in There is no invitation to transition there, but if I go to the page Xfinity Email Login - Access and manage your account this comes up: A better email experience is waiting for you We're inviting you to upgrade your Co
Question
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Where’s my email not receiving any at Comcast.net how do I fix this problem so I can still receive my email I am not happy
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When you select the link are you getting an error message or what is happening? @user_mee3bv
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
Question
Yes i have, I also tried a different browser on a different machine.
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
Question
I am sorry to hear you link is not working @user_mee3bv Have you tried to clear cookies and cache or used incognito mode when opening the link?
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
Question
@user_ibxi1o Thank you for providing those screenshots. Since the ping issue is only happening in League of Legends, have you already attempted to contact their customer support? It could be an issue on their server.
Hello, my ping in my favorite game has been double for the last month or 2
Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My
Question
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
Question
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Billing
Here are my pings in game, 1st picture is a couple months ago, 2nd is today ping is in the top left corner
Hello, my ping in my favorite game has been double for the last month or 2
Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My
Question
I have no high ping on anything else, and my internet runs just fine. I am directly connected to the modem, I am not going through a router.Here is my speed testAnd here is ping plotter
Hello, my ping in my favorite game has been double for the last month or 2
Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My
Question
It's not that I can't make the changes (port forwarding, wifi SSID changes, etc) using the app but its ridiculous to have to use the app on a small phone when I have a full sized screen on my computer. Managing the router part of the modem used to b
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Skip the XFINITY app
How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.
Question