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user_rzs1hl, Thank you for reaching out and creating a new post. I hope you are doing well today. The guide data is provided to us by the network, so we don't adjust the listing unless directed. Have you done any troubleshooting so far, like reb

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PBS Channel listing inaccurate

The WETA, WETA-UK, and MPT channels in the Xfinity TV guide online listing are showing the wrong show names. The shows being broadcast do not match the shows listed for the selected time.

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No error code, but after trying a few easy fixes (that didn’t work), I discarded then reinstalled the app and it is working fine so far.

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Trouble with Xfinity app?

Is anyone having issues (as of 9/25/2026) with getting the Xfinity streaming app to work through their Roku? Our app had beeen working fine until this morning.

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Thank you for reaching out to our team about that equipment issue after that storm. I will be happy to look further into any issues with your service from our end. In order for me to do that I will have to ask you to send me a direct message with the

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Line equipment going bad after lighning strike

About 4 weeks ago, we had a bad lightning storm here. It hit a line somewhere real close and came in thru the cable coax, not the electric wires. I have everything except the coax surge protected. The surge fried my Ethernet splitter and my modem-Wi-Fi combo. I got a new XB8 gateway from Xfinity and

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I been having an issue

Every phone I ever fianceed I paid off and I been took with 14 pro max to long I want the 18 pro max I been calling and calling I never missed a payment ! I been with this company for years ! I need a new phone bad before this phone stopped working ! It’s really out of date !

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I got a response from xfinity Richard asking to send me a,verification code. 

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Complaint

My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said

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I did send it to Xfinity support. but I went to the store and got a new modem. The internet is working. Hopefully the problem is solved.

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Complaint

My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said

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i want to make a complaint

I could not get a cable tv signal. I called Xfinity and went through the automated assistant. It said that if the restart did not solve the problem, they would connect me with a human agent. Instead, they kept sending me texts with links I could not open. How do I get to a human being who can help m

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@user_xgi5z3​ I just sent it. Can you verify that you received it please? Make sure you sent it to Xfinity Support.

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7 hours ago

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Complaint

My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said

Question

user_h8xmsj Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.   To send a Direct Message: Click "Sign In" if necessary •

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Subject: 4th Line Stuck on "Ready for Setup" After Porting from Verizon (eSIM Glitch)

Hello, I recently transferred a 4-line family plan from Verizon to Xfinity Mobile. Three of the lines moved over perfectly and are fully active. The fourth line is having a strange billing/system glitch. The physical device—an iPhone 12 using an eSIM—is fully functioning on the Xfinity network. It c

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Hey

my name is Darnell Ballard. I have gotten a ring camera today and it’s not working as it should the doorbell rings, but I don’t get it. I don’t receive it on my end

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We had added on items to my home security system. I approved it/agreed. Then we go disconnected.  I need help please.

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Home security

I need help with adding on home security. I was chatting with someone and we got disconnected.

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TVs in my house are severely pixelating

All of the TVs in my house are severely pixelating and breaking up. We already replaced the cable box and it did not fix it. I need the incoming signal levels, outside line, connections and splitters checked.

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@XfinityMatthew​ The correct URL is  https://connect.xfinity.com/appsuite

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8 hours ago

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Email

I have not been receiving emails

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Home security

I need help with adding on home security. I was chatting with someone and we got disconnected.

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Removed promo credit

Traded my phone in and received 1100 credit over 24 months . They cancelled my promo and now charging me 50/mnth for phone that i traded. Biggest scam .multiple calls and agents. Been with xfinity with mulitple lines and internet as well as other family members switched from me. Would stay away from

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block a gaming channel

Hi can you block Roblox please on my router

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