Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (418.8K)
I am sorry, user_34ba6e but I don't have answer for you. I would be happy to review your account with you to see how to best assist. To get started, please send a direct message with your full name and address. To send a "Direct Message": Cli
Details of xfinity mobile payment arrangement
Good afternoon. My question is, why doesn’t the website accurately state how to qualify for a payment arrangement when it comes to xfinity mobile? Last month I received an email saying I had 5 days. I only got 2. I was told I got the email by mistake. I attempted to escalate via corp but.. my phone
Question
Horrible customer service.
Multiple hang ups, everyone we talk to can't even do their jobs. Finally getting asked about my full SSDD. When has that been a thing I can see the last 4 like most companies, but not the whole thing. Not the first sketchy thing that has been done to us by this company. They still have not resolved
Question
•
Customer Service
I have prepaid internet. It is set up on auto pay and every month you dont automatically make the payment as set up and you turn off the service. Why is it so hard to pay you?
Payment
I made a payment on 7/11/2025 of $328.00 at payment center and my service was disrupted today 7/13/2025 payment confirmation #174665199
Question
Correct. But that doesn’t answer the question. Even here it says you have to pay off the previous one. I did that.
Details of xfinity mobile payment arrangement
Good afternoon. My question is, why doesn’t the website accurately state how to qualify for a payment arrangement when it comes to xfinity mobile? Last month I received an email saying I had 5 days. I only got 2. I was told I got the email by mistake. I attempted to escalate via corp but.. my phone
Question
Hey user_zhnugd, just wanted to check in to see if the link from @Again was helpful in getting you pointed in the right direction. If you still need further assistance, please let us know.
Can't access comcast email!
Hi! I'm having a similar problem to other folks about accessing their comcast email. I haven't use my Comcast email in a long time (a year?) but now I need to access it to get an email sent from Xfinity/Comcast. I've tried on my phone and various devices. MacOS, Chrome & Safari, cleared cache/cookie
Question
Ok so I don't think it's what I thought it would be. If you had an XB8-T, it is manufactured by the Technicolor Company, which is now Vantiva. So I was going to suggest it's likely to be your very own gateway device. We've seen this many times before
Vantiva Device
I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?
Question
I sent it XfinityJosephA
account clean up
My account shows I have 3 tv boxes on my account. I actually have only one. I reported this last month and was told it can take up to a full billing cycle to update. After the billing cycle there were still 3 boxes showing and I was told it may take 2 billing cycles to be corrected. It's now been 2
Question
marty39 Hello and thank you for reaching out via our Xfinity Community Forums. It appears you experienced a temporary security block between iCloud and Comcast. The error "530 5.1.0 Sender Rejected" means Comcast’s filters temporarily refused m
Undelivered Mail Returned to Sender
Starting some time yesterday morning, emails that are forwarded by rules from iCloud mail have been returned to sender. I get an email from iCloud with subject "Undelivered Mail Returned to Sender" with a lot of unreadable text starting with : host mx1.mxge.comcast.net[96.102.18.146] said: 530 5.1.0
Question
Try changing your Comcast/Xfinity password, then re-entering the new password in Apple Mail IMAP and SMTP settings. When you change your Xfinity password Mail settings, make sure you use your full Comcast e-mail address for Username, 993 for Incomin
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
Did they ever resolve this for you?
Xfinity failed to apply the loyalty discount that an agent had previously confirmed!
I chatted with an Xfinity agent on 12/1/2025 regarding a loyalty discount. The agent checked with the promotions team and confirmed that the discounted price would be reflected within 24 hours. Since I wasn’t able to verify the updated bill immediately, I asked what would happen if the discount did
Question
Using iphone to conduct Speedtest over WiFi.
Internet speed
I just switched to Xfinity and my installation was done yesterday. I am supposed to be receiving 1.2 gig in download speeds and am only getting 485 mbps max on speed tests. Xfinity says that everything looks good on their end as far as the speed. With my old provider, my Speedtest results always sho
Question
This happened to me on the exact same day. Now no one will honor the price I was quoted by the agent. I have everything in writing. I have gone round and round with Comcast and no one will honor the price. It’s bad business.
Xfinity failed to apply the loyalty discount that an agent had previously confirmed!
I chatted with an Xfinity agent on 12/1/2025 regarding a loyalty discount. The agent checked with the promotions team and confirmed that the discounted price would be reflected within 24 hours. Since I wasn’t able to verify the updated bill immediately, I asked what would happen if the discount did
Question
Arris Group Inc, tg4482a
Vantiva Device
I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?
Question
@user_8s3tox The movie should still play. It would downgrade the picture quality to what your TV can support.
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
Question
What is the exact make and model number of your router / gateway device ?
Vantiva Device
I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?
Question
Thanks EG, I did a search on this before my post in the community, but was concerned about it showing up as connected in my internet. Do you know why that may have happened? I was having a tremendous number of issues with my internet, where it would
Vantiva Device
I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?
Question
Be comprehensive: Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, email program, etc.) and any error messages y
EG
commented
9 hours ago
to the conversation:
0
0
Warch
Connection problem with watch
Question