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The instructions to send a direct message were included in my original reply to you @user_ixh4d8.This link is for an instructional post that will give you step by step instructions with images.
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
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E-SIM TECHNICAL SUPPORT
how a company of your size can run a business forcing customers to drive to local offices is beyond me. My physical Sim card stopped working. My husbands stopped working the week before, had to go in office, finally sent to escalations because no one could figure it out, it was fixed with an e-sim o
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Customer Service
I do not know how to publicly post but would be happy to with instructions.
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
Question
Cliff I would love to figure out how to send a direct message but yet again, this is not made easy. Can you send me the link to make this happen as I would love the help to figure out my situation.
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
Question
Sorry I do not have another phone or mobile device to access the app. Since others in this chat are experiencing the same issue and we all seem to have android phones, the issue must be with the app on andriod.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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lollll ive spoken to every department every time. without any clue about a billing address nor fon number, they wont help you. they wont back into the account number via the credit card number but nah, that would be too easy, they cant do that. chase
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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Thank you for posting on our community forums, user_wwucw2. I see EG offered some information to start with. Were you able to activate the modem? You can also check the device compatibility by visiting us HERE. Thanks for your supp
MAC address checking
I got a used cable Modem. How Can I check if Xfinity accepts Modem's MAC address?
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If you did not authorize the Xfinity Mobile devices and lines, the next step would be to fill out the Identity Theft form provided with the links above @user_nocfup. In order to add Xfinity Mobile, personal identifiable information would be required.
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
Question
Good evening, and thank you for reaching out on our Community Forums regarding your phone claim @user_fwzagx, we appreciate it. Have you received any additional updates regarding your ticket since in the last couple of days? If not, please let us k
Issue with filing a claim with Xfinity
Good evening I filed a claim with Xfinity about two weeks ago regarding my phone volume and battery life being defective. The claim status just shows it’s at the first stage and has not moved forward. I’m looking for some advice on what I should do.
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user_1myepl Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Xfinity Attempted Scam
I recently removed a service Xfinity had added and charged me for without consent, using the online chat support. During the chat with an agent (and after the agent claimed to have cancelled the unrequested service), the agent offered a separate "one time deal" and pushed me to provide SSN and DOB v
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This gets me nowhere. I’ve called multiple times and I’m stuck in an endless loop of explaining my situation over and over to the same people from the Philippines. There was 2 devices and 2 numbers transferred to my account on 3/17/2026 fraudulently
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
Question
Xfinity Attempted Scam
I recently removed a service Xfinity had added and charged me for without consent, using the online chat support. During the chat with an agent (and after the agent claimed to have cancelled the unrequested service), the agent offered a separate "one time deal" and pushed me to provide SSN and DOB v
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Customer Service
Connect to internet
I moved today to a new address within a bundled community. I am able to see that I have a strong signal but cannot connect to the internet
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Your Home Network
user_nkbrvy Thank you so much for stopping in for help with your line getting buried. The work needed to correctly bury one of our lines takes some time. If a work request/appointment is set up, it normally takes 10 to 14 days from when the request w
Bury an internet line
We need our internet line buried. It was cut by landscapers after an incorrect marking by JULIE and repaired by an Xfinity technician that I physically found in town who agreed to drive out to help us. (After several hours of phone calls and chatbot conversations and promises that someone would come
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user_5fq88v Is your Fire TV stick updated since it's working on the other one?
Xfinity stream app stopped working when I reinstalled it
My Xfinity stream app connected to a Fire TV stick, kept giving me a message that the update failed and had an exit option. When I tried to fix it by installing the app and reinstalling it the app became completely nonfunctional. The Xfinity stream app works on other Fire TV sticks on the same TV. N
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Hello @user_ixh4d8 and thanks for posting your concerns on our Xfinity Community forums. Thank you for taking the time to share your experience. We can certainly understand your concerns, especially with your internet service being unavailable for
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
Question
Movie trailer / cable box upgrade
I have had Comcast/ Xfinity Service for 30 plus years. I'm a senior citizen and disabled. I supposedly have a grandfathered plan where I pay less for the services I have then I would otherwise. My services including internet are still almost $400 a month. This billion dollar company will always find
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Devices and Equipment
My Peacock Premium Plus shows active on Xfinity, but my Peacock app is stuck on basic Premium
I am experiencing the common billing token synchronization issue with my Peacock subscription through Xfinity. On my Xfinity billing profile, my Peacock Premium Plus subscription shows as completely active and paid for. However, when I log into the Peacock app, my account dashboard states that I onl
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Xfinity Stream Website
Moved here to the Customer Service help section.
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
Question
Thank you for visiting our official Xfinity Forums Community support page @user_endm2f. We appreciate you taking the time to share your experience with our Xfinity xFi Gateway and Xfi firmware. Our parental controls and system is designed with specif
XfinityDemitrius
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Activity limit not pausing wifi
Even though I have activity limits for my child, the WiFi doesn't pause. I don't get notifications even though I have it set for notifications via text and email. Just had a technician here to help, but he said it's an app issue. I've deleted the app, the devices from the profiles, made new profiles
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