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Cut cable line
Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.
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Customer Service
Can't get TCM on any of my 3 cable boxes
I have posted something earlier on this issue, but I left the TV on TCM for a few minutes and an error code popped up at the bottom of a screen. Gemini told me to post this: I am receiving error code XRE-03136 specifically on TCM (Turner Classic Movies) across my primary box, while other channels in
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Channels and Programming
Help
I discontinued my tv and am using same box for internet only. I was quoted 40 for internet. How do I get a different box for internet. I’m handicapped, can someone come to my house
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Customer Service
@XfinityBillie everyone using any windows pc, any browser, any browser mode (incognito/private/regular/whatever), on the xfinity.com/stream website... live-in-progress-recordings are unable to be controlled. if we use any control while
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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No I have not heard back. I’m waiting to hear back from Xfinity mobile experience/Tom Karinshak based on an email I sent as well.
Xfinity Mobile Chat Agent Promised iPhone Duo Promo Without Payoff – Have Transcript Copy
On 10/17/26, I spoke with an Xfinity chat agent regarding my current phone situation. I am more than 50% paid off the IPhone 17 but do still have a balance. I wanted to take advantage of the $1,000 off the iPhone Duo. When I spoke to the agent, he said if I go to an Xfinity store that they would be
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weljuice I’m sorry to hear you’ve been having issues, and we truly appreciate the time you’ve spent working with us so far. While we’re unable to initiate messages from our end, we’d really like the opportunity to contin
I had several emails disappear yesterday and have tried spam trash and search and it's like they never existed
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Tree down on wire
Hey Xfinity there is a tree down on the wire which is very unsafe. I am afraid to cut as it could fall on me/not my property/ afraid the cable will break and the whole area will lose internet. Can you have someone come out to cut this down? [Edited: Personal Information]
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Customer Service
Arris G36 slow upload speeds, have the issues with the G36 been fixed?
I previously opened an issue about my G36 not being able to get 100mbps upload speeds: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62?commentId=6a7a1c95b3ed1847a072fe13 I signed up for 1gig service in a mid-split upgraded area. I shou
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Your Home Network
Well said! We all pay Xfinity dearly every month for access to a streaming service that has not been functioning properly for over 2 weeks. In this age of super Artificial Intelligence, it baffles me that a behemoth mass media/telecommunications comp
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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@XfinityAirelle no error I have wasted enough time Thank you I'll have to work on this again later
I had several emails disappear yesterday and have tried spam trash and search and it's like they never existed
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@weljuice Are you getting an error? You want to make sure to send the message to Xfinity Support, rather than to me directly.
I had several emails disappear yesterday and have tried spam trash and search and it's like they never existed
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@XfinityAirelle direct message is not letting me go to the start a new conversation---
I had several emails disappear yesterday and have tried spam trash and search and it's like they never existed
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@user_0be217 If you need a copy of your Xfinity Mobile bill, sign in to your Xfinity Mobile account or the Xfinity app to view and download past bills. On the bill overview page you can see your billing date, invoice period, summary of charges, and a
Pay
I need to pay and know how much is the phone bill but I can’t find where I can pay for the phone bill
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@XfinityThomasA on 10/17 3:36pm (3 days ago) you posted: "Our Engineering team is aware of the issue and is actively working on an overall resolution. We’ll continue to share updates in this thread as more information becomes available." what is
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Good Morning, @user_lefdf4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with redeeming the wifi pods, it certainly is not what we want for our customers. I would be
Poor customer service
I am extremely dissatisfied with the service I have received while trying to obtain the two WiFi extender pods included with our Xfinity Pro plan. Despite multiple attempts to resolve this issue, we still do not have reliable internet coverage throughout our home, particularly in our home office. He
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@weljuice Thanks for letting us know. Our team is happy to assist you further. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - C
I had several emails disappear yesterday and have tried spam trash and search and it's like they never existed
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Need copy of my phone bill
Pay
I need to pay and know how much is the phone bill but I can’t find where I can pay for the phone bill
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user_hv0hv1 We understand your concern, especially since you've already requested cancellation, moved to another provider, and are still seeing underground work scheduled for your property. You shouldn't have to keep reaching out just to find o
Underground Cable Work
I requested service and when Tech came out I was told our area needed an underground cable run. Upon asking of the cable I asked if it'd be a big digging in my yard. They said no. It was almost two weeks and nothing. I called them, got the run around and then sent a text and they said within a week
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OK, the channel just popped back on again--sort of. I got a scene from the current movie, but it just keeps on repeating the same 8-second scene over and over again. And this was only happening on my "box2"
Not getting TCM despite having the More Sports & Entertainment package
I need advanced tier technical assistance. My account includes the More Sports & Entertainment package (NFL RedZone is working fine), but TCM (Turner Classic Movies) is blocked and unauthorized on all of my boxes, including the primary box. Additionally, my secondary boxes (box2 and box3) are stuck
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Good morning, @user_0q0pkw ! Thank you for reaching out. I’m sorry you’ve had three technician visits without getting the new coax outlet addressed, and I apologize for the experience you had during the last visit. We’d be happy to
XfinityRichard
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Exterior Wall Coaxial Cabel outlet
How do you install a new coaxial cable outlet with Xfinity? My condo unit has no outlet and I have had 3 technicians come and say they are unable to install this and said the wrong visit type was listed on the ticket. the last guy freaked out and said “the Xfinity dispatchers are retarded” and left
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