Xfinity Community Forum

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I have found an alternative. And I am canceling my account. The complete incompetence and the runarounds that I have gotten plus the hours that I have spent trying to work this out with multiple different customer service Representatives is by far th

user_6pv19m

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15 hours ago

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Installation Support

I have a new construction home that needs to be connected to the wiring/cable whatever it is from the exterior. I scheduled installation over a month ago for Saturday, July 18, but they sent a technician who could only do a hook up for an existing connection. He submitted a ticket to have the exteri

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Will the 1st generation XE1-S wifi pod connect to my XB8 gateway?

Will the 1st generation XE1-S wifi pod connect to my XB8 gateway? If I purchased from a previous xfinity customer can I still activate them?

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Accessibility

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Thank you. I’ve submitted via a direct message. Looking forward to having this resolved.

user_kkq1mn

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15 hours ago

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Dispute of Incorrect Charges, Payment Return Fee, and Request for Zero Balance

Dear Xfinity Support, I am writing to formally dispute the incorrect charges on my closed account and to request an immediate zero-balance resolution. Case Summary Service Signed Up For: 300 Mbps Xfinity Home Internet ($25 deposit paid) Actual Performance: Less than 20 Mbps bandwidth at home Cancell

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Thank you very much for trying all of that already. I will be happy to troubleshoot that issue further from here for you. In order for me to do that you will have to send me a direct message with the full name and complete address for your service. T

XfinityJohnG

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15 hours ago

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Xfinity Voice - Sorry.but somthing went wrong Error

Phone works but the web voice log in page to listen to voicemails gives me this error. It has worked in the past and I've accessed it before. I have tried on different devices and browsers and still an error. I've called xfinity a few times they don't seem to know what I'm talking about. HELP

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user_6n8rki - Thank you for clarifying! We have a helpful support article that outlines the available options and provides step-by-step instructions for reducing and blocking unwanted calls to your Xfinity Home phone service. Feel free to check

XfinityThomasA

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15 hours ago

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spam calls

We get 40 to 80 spam calls a day. how do I block this from happening? [Edited: “Possible Scam Phone Number”]

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Wellllll…. So far no calls, no missed calls or voicemails either 😂

user_amrx3w

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15 hours ago

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Why can’t I get a supervisor? Why can’t I get competent help?

I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of author

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Hi @user_qnoa5j, Thank you for visiting our official Xfinity Forums Community support page. If there was a past due balance, the account may have been charged off to Sequium Asset Solutions. You would need to contact them regarding the account billin

XfinityDemitrius

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15 hours ago

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Fraudulent Debt collector

Hi, I've been getting non stop calls and texts from "Sequium" debt collecting agency about money due. I knew it fraud because i havnt used xfinity for over 3 years so i ignored it, Its now impacted my credit so i need help.

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Can not get my email

user_cnp77o

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15 hours ago

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Change comcast.net email settings

My Comcast.net email is now all in Spanish. How do I change it back to english?

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user_ovklda Hello, I am sorry you are having issues redeeming Peacock. Hae you tried a different browser or clearing the cache and cookies?

XfinityVictor

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15 hours ago

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Cannot redeem Peacock for Diamond Members offer

I got an email saying that as a Diamond Member (Xfinity subscriber for over 10 years) I should have access to Peacock Premium for free. This is a great offer and I'd like to use it. However, when I go to redeem it, both from clicking the "Redeem Peacock" button in the email, and through trying to ac

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Yes we only have one login - primary/manager Xfinity ID and I've tried different devices and browsers. EDGE, Chrome and the xfinity app on my cell phone. Same error.

user_wekgk3

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15 hours ago

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Xfinity Voice - Sorry.but somthing went wrong Error

Phone works but the web voice log in page to listen to voicemails gives me this error. It has worked in the past and I've accessed it before. I have tried on different devices and browsers and still an error. I've called xfinity a few times they don't seem to know what I'm talking about. HELP

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Home phone service is what I am messaging you about.

user_6n8rki

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15 hours ago

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spam calls

We get 40 to 80 spam calls a day. how do I block this from happening? [Edited: “Possible Scam Phone Number”]

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Cannot redeem Peacock for Diamond Members offer

I got an email saying that as a Diamond Member (Xfinity subscriber for over 10 years) I should have access to Peacock Premium for free. This is a great offer and I'd like to use it. However, when I go to redeem it, both from clicking the "Redeem Peacock" button in the email, and through trying to ac

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Customer Service

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No wifi for 4 days and 5 calls so far

A tree fell in our back yard monday around 5 pm it completely knocked all of our power and internet. We got the power back tuesday morning which is when we realized the antenna was fallen and the lines are hanging on the ground so my mother called tuesday they were supposed to come wednesday 8-12 it

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Accessibility

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Need IMEI whitelisted

I bought a Ulefone mini 20t pro after calling Xfinity and making sure that the phone could be whitelisted if there were "compatibility" issues as I have read people having in the past, especially with Verizon. I bought the phone and tried to get service transfer to it. I'm being told that there is n

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Devices

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Fraudulent Debt collector

Hi, I've been getting non stop calls and texts from "Sequium" debt collecting agency about money due. I knew it fraud because i havnt used xfinity for over 3 years so i ignored it, Its now impacted my credit so i need help.

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Billing

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Thank you for confirming that, we appreciate it @user_91zepc. May I also confirm what troubleshooting steps you have tried so far? For example, have you tried restarting your equipment? Are you experiencing issues with your internet as well or just T

XfinityAlyssaA

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16 hours ago

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No service

I have not had any service for almost two weeks now, I have gone with the vitual agent so many times I quit counting, I want my service back. Please help me! I get the error message: no signal when I attempt to turn on. Also, virtual agent promised me a new remote as mine just quit working at the sa

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close wi-fi product but keep cell phone product open

I want to close my Xfinity internet service, but don't yet want to close cell-phone service. Is it possible to do this, and if so can I do it on line in account management?

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Customer Service

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user91zepc, none whatsoever

user_91zepc

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16 hours ago

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No service

I have not had any service for almost two weeks now, I have gone with the vitual agent so many times I quit counting, I want my service back. Please help me! I get the error message: no signal when I attempt to turn on. Also, virtual agent promised me a new remote as mine just quit working at the sa

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Hello, @user_m5558j and thank you for sharing your experience on our Xfinity Community forums. Waiting nearly six months for a refund, especially after being repeatedly told it would be processed within 24 hours, would be understandably upsetting and

XfinityCliff

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16 hours ago

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Refund

My husband and I reruns a cellphone on a February 11th and we haven’t received the refund, the costumer service is horrible . They always said to us we will be getting the refund within 24 hours and never happened. Is almost 6 months and nothing , I am very frustrated with xfinity. Horrible customer

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user_ptyccd Thanks for clarifying. Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign I

XfinityDilary

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16 hours ago

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Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?

Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t

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