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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

9 hours ago

to the conversation:

Battery backup

I wanted to order the battery backup for my extender. How do I do that.

Question

I had a great experience with a representative by the name of Krizha today. I spoke with a rep in August regarding my seasonal hold request and unfortunately I did not inquire on his name. He assured me that the request would be put in place. This did not happen. I then spoke with a rep by the name

Question

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Xfinity Compliments

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

9 hours ago

to the conversation:

Billing

I canceled my service last year on Jan 7, 2025. A of match i have had a charge off account with Xfinity with the representatives telling me it's due to early termination of service and unreturned equipment. When I canceled service I went in person to return my equipment and pay all charges. I was to

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

9 hours ago

to the conversation:

Activating internet in new apartment

I recently moved in to an apartment that has group internet for the complex. I already have an Xfinity modem, can I use that or do I need a new one. And if I can how do I activate the new internet

Question

Thanks for posting on our community forums, user_lhoglo. You can visit us at the service center anytime to swap the device if needed. You can find the closest store HERE.

XfinityDilary

commented

9 hours ago

to the conversation:

My modem is infected

My modem is infected, and it has brought my computer down. Can I bring my modem in and swap it with another one. I need a new ip address to fix everything. Thank You.

Question

Still haven't received an email to move from Comcast to Yahoo

I read that comcast email is being discontinued at the end of 2026. I still haven't received an invitation to migrate my account. How do I check the status?

Question

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Hi there @user_8hsdub Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. &em

XfinityDemetrise

commented

9 hours ago

to the conversation:

Want to confirm cancellation

Cancelled xfinity but still getting emails for a late payment

Question

It was a pleasure working with you and getting your own router connected. I do appreciate your time and we truly do appreciate your business!

XfinityRichard

commented

9 hours ago

to the conversation:

Request for EPON Member-Owned Router Provisioning – xb7 / ONU

I recently moved and now have xfinity fiber rather than cable. I had a tech come out for a pro install upon moving this week, and I have now also spent a few hours already chatting with support, but not finding anyone who can provide what I need. I have my own Firewalla Gold Pro network and would li

Question

Hi there @user_0q80jm Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To fix the P-DEV310 error on your Xi6 Xfinity box when using the Hulu app, try the following steps: Ensure your device ha

XfinityDemetrise

commented

9 hours ago

to the conversation:

hulu streaming not working from xfinity X1

Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

9 hours ago

to the conversation:

Send out a tech

My home phone and cameras not connected

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

9 hours ago

to the conversation:

Want to confirm cancellation

Cancelled xfinity but still getting emails for a late payment

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

9 hours ago

to the conversation:

Lower my bill

I am on fixed income, my bill increased by 50%

Question

Thanks for posting on our community forums, user_3vivg3. We can schedule a professional installation for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To sen

XfinityDilary

commented

9 hours ago

to the conversation:

No cable outlet

There is no cable outlet in the wall at my current residence

Question

Good afternoon user_wghksf. I can certainly understand having some questions about international calling, texting, and data. Here is some additional information. Please let me know if this helps!

XfinityJon

commented

9 hours ago

to the conversation:

Clear explanation of international travel fees on Sect plan

Within one of the 215 countries included in the Select plan, what specific phone activities will incur costs above my basic monthly fee for my plan? Again, assume I am i one of the covered countries, e.g., Portugal. --I can receive calls from anywhere over the roaming international network for free?

Question

@XfinityKei What's "troubleshooting" going to do in this case ?? What would you suggest ??

commented

9 hours ago

to the conversation:

routing issue

Dear Xfinity Routing Team, For past 2 days, I see traffic destined for Ashburn has been routed from Atlanta to Florida then handed over to Open-Transit. is this normal? Latency is around 180 ms - Not sure this is normal. Because this is causing packet losses to reach destination. May i request you t

Question

Support was able to get through the error and this is now resolved! Thank you!!

user_04up5q

commented

9 hours ago

to the conversation:

Request for EPON Member-Owned Router Provisioning – xb7 / ONU

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

9 hours ago

to the conversation:

My modem is infected

My modem is infected, and it has brought my computer down. Can I bring my modem in and swap it with another one. I need a new ip address to fix everything. Thank You.

Question

I apologize that I am not seeing a reply after our team had asked additional questions. We can certainly help troubleshoot this issue and look into this with you, and providing more detail in the post can help narrow down possibilities.

XfinityThomasD

replied

9 hours ago

to the conversation:

Intermittent Loss of Internet

For at least the last six months, we have been losing our internet connection several times a day. it's totally random, no particular time, but it happens literally every day. The internet suddenly drops, then several minutes later comes back on. We have had multiple technician visits. They have dec

Question

Unable to cancel Xfinity Mobile due to account access issue — need escalation

I need to permanently cancel my Xfinity Mobile service. I do not need to keep one of my phone number, and I have no remaining device balance. I already tried tons of time to visit stores in multiple location, tones of phone call and they said they cannot access to my account to manage mobile lines a

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Customer Service

This is not resolved for now, despite support doing what they can. Support is encountering an issue/system limitation on the back-end that is not allowing for the xb7 to be removed in spite of the fact that my address is eligible for using my own rou

user_04up5q

commented

10 hours ago

to the conversation:

Request for EPON Member-Owned Router Provisioning – xb7 / ONU

Question