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internet speed checks
while i'm getting the 1 gig speed into my router, i'm only getting around 300 mbps on the ethernet and wifi connections. I've tried going through the troubleshooting with the assistant but no success. i think it might be my router, but i can't seem to even open a ticket.
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Your Home Network
Good morning @user_irem9o, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having accessing the membership rewards, but you have come to the right place for assi
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Hello @user_q0018v I am sorry to hear the modem was not removed as requested and continued to charge you. I can certainly understand how frustrating that can be given this should have been an easy fix. Let's take a look into the account to see what i
Equipment charge continued for over a year after Xfinity promised to fix it
I’m hoping someone from Xfinity’s corporate support team can help me resolve a billing issue that should have been corrected a long time ago. I returned my Xfinity router around December 2024, but I have continued to be charged $15 every month for Internet/Voice Equipment that I no longer have. I co
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Hi @user_o1sb7q,If you do not see a lock next to the network name it means the network is likely public or without a password. Are you attempting to connect to one of the Xfinity hotspots named either "xfinitywifi", "XFINITY", or "Xfinity Mobile"?
Wifi connected but not secure
I noticed that my wifi connections have a little lock icon that it's visible when I connect to my wifi. However, when I connect 21 of my wifi accounts, it's telling me that I am connected but not secured. How do I make sure that this particular wifi connection is also secured? Like my other wifi con
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user_67f703 Hi there! Good question! You would have to subscribe to an Xfinity internet package, and you have the option to enroll in Auto Pay through your checking account with Eco Billing (paperless billing). This link describes this further; it al
Autopay & Paperless Billing
I was told by a Comcast account rep. if I use Paperless Billing & Autopay there would be a $10 credit on my bill. Is this true??
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Hey @user_755jlw, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. Are you still seeing an issue with your connection?
Brand new WiFi loses internet connection every few hours.
Got brand new internet 3 days ago, and already 4 times I’ve had the modem lose internet connection. Most times it just came back after unplugging it, but this last time it has not. And even if it did, it is unacceptable to have to restart the modem multiple times per day. i have made sure it is conn
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Hey @ellent1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. This may have something to do with you being in the UK and trying to access your em
Still having issues with Email in UK
I'm having intermittent email account errors when accessing my Xfinity account from my second home in the UK. I'm using Apple Mail on a Macbook using wifi connected to the Internet. I have full access to the internet, but when my Mail app attempts to connect to my Comcast mail server, I get the mess
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The devices I need to return aren't on the list, so I can't create a label.
I have 4 TV boxes I need to return. I would like to do this through shipping from home. However, when I go to start a new return, only the boxes I want to keep are available to select, so I can't proceed. They were canceled weeks ago, so it isn't an issue of needing to wait for them to show up on th
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Customer Service
Let's check the account to make sure there is nothing preventing a payment from processing correctly. Please send us a direct message with your full name and service address to get started. To send a "Direct Message" to Xfinity Support:
Paying bill
I have been trying to pay my bill online for over a week. I have paid this way for years with no problem. Now the payment page pops up for a second then immediately goes to another page saying I must pay in person. I have never paid any bill in person. That is the most ridiculous and inconvenient th
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Good morning @user_dt2ki9, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the modem, but you have come to the right place for assistance with this. Could you pleas
A package
I was notified by text that a package wifi modem was delivered to my address [Edited: "Personal Information"] but I hadn't received anything yet.
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@dleikvoll001 Thanks for reaching our for help with your voicemail! I have a link with those steps for you https://www.xfinity.com/support/articles/get-voicemail-while-traveling Here is a link that walks you through setting up voicemail for an
voice and visual mail set up
I have transferred from Verizon to Xfinity mobile, but I am unable to excess my voice mail and set up visual mail.
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@user_nwq949 Thanks for reaching out to us. Sorry to hear the phone service still is not working. We'd be more than happy to check the account for a sooner appointment to get this resolved for you. Please send us a direct message with your full name,
Elderly Mother without Any Voice/Phone Service for 6 Days--Medical Urgency
I have an unresolved Xfinity Voice outage with no dial tone and incoming calls going directly to voicemail. My mother is 87 years old. Without working voice/phone service, she is at serious risk if there is a medical emergency. She has no way of contacting 911. This is a life support issue. The gate
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Good morning @Nebby5k, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with your connection, but you have come to the right place for assistance. Could yo
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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user_xvznzq Is there any error code or error message that comes up when you notice that it's crashed? Also, is there any consistency with the channel you are recording, or is it just any recording, and you try to fast-forward during?
Xfinity App not allowing to fast forward
When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?
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Hey @fontdog , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your equipment return. We are happy to take a look at the returns help with a label. Could you
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The devices I need to return aren't on the list, so I can't create a label.
I have 4 TV boxes I need to return. I would like to do this through shipping from home. However, when I go to start a new return, only the boxes I want to keep are available to select, so I can't proceed. They were canceled weeks ago, so it isn't an issue of needing to wait for them to show up on th
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