Xfinity Community Forum

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Cancel internet service

I no longer need internet service

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Customer Service

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Good morning @user_9l38vt, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. With most plans we don't have contracts any longer, but it would depend on your current contract if you have one, and the promo

XfinityJeff

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5 hours ago

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Ultimate tv package vs new tv premium package

I have read on here that the Ultimate was renamed to TV Premium, but terms have changed. So, Will the customers that are on Ultimate TV package be automatically be changed to the TV Premium package and their accounts modified to reflect the change or do they have to request the change?

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Hulu Subscription

I need to discontinue my Hulu Subscription

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Customer Service

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Hello, @user_j9exlu Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

XfinityThomasC

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5 hours ago

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Lack of customer service/ support

The representative Pearl was extremely unprofessional, lacked customer care and customer support. Are customers aware that when one representative reinstated your service and another turn it off, they pay $12 each time? How can you make a payment arrangement and then your service is interrupted? The

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@user_2yv1h8 I understand you're looking to cancel your service. Before we proceed with this, May I ask the reason for the cancellation? There may be options available that better fit your needs. Please send us a direct chat message with your

XfinityKam

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5 hours ago

to the conversation:

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cancelling service

I need to cancel my internet service.

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What can I do? I keep getting the same message.

user_vmxvep

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5 hours ago

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IMAP password

I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not

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user_cg1d89, You can use this link: https://www.xfinity.com/support/articles/credit-xfinity-assistant

XfinityAngie

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5 hours ago

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Outage compensation

Hello, how is compensation being handled for the expected outage today, Feb 16? Notification has been provided per the following, Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 02/16. Work will begin early in the morning and our

Question

You won't be able to get gig speed with that modem as Comcast rates it for only up to 945 Mbps. Since it is not compatible with their gig speed tier, it will default to using an even slower configuration file, so you will get even slower speeds than

EG

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5 hours ago

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Slow internet - paying for 1GB down

I've had my new 1 Gigabit plan for a couple months now, and still only get about 330Mbit/sec when doing speed tests ever since switching to my 1 Gig plan. I have a gigabit router, a Netgear CM1100 docsis 3.1 modem (capable of up to 2Gbps), yet I'm still only showing about 320-380Mbit down. What's go

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Thank you user_e1jdos. I would love to help find the best option we have available. Can you please send us a direct message with your name and service address? It will be my pleasure to dig into this for us. To send a direct message, please click on

XfinityPaula

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5 hours ago

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Customer Retention

I have been a loyal customer for 30+ years. I am tired to my bill going up every single year for BASIC service. I would like to upgrade to your 50+ channel Tv and keep high speed internet bundled with it. I know exactly how much you are offering this package for to new customers: $120/month. I want

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@XfinityQuemekia We've tried all of these things. This isn't "app specific", it's certain episodes of certain programs within P+. We are able to watch other series. Seems it's happening to others by reviewing these messages on the forum

user_394d70

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5 hours ago

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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user_o0c0nt Absolutely! Please send a direct message by following the steps listed above.

XfinityAbel

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5 hours ago

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Phone delivered to an incorrect address

Phone delivered to an incorrect address. Poor customer support. On Feb 12, 2026. I received a promotional email from Xfinity that could save me money in purchasing an iPhone 17 pro. I followed the steps described to complete the purchase. Everything was going well until I was checking out my shoppin

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Lack of customer service/ support

The representative Pearl was extremely unprofessional, lacked customer care and customer support. Are customers aware that when one representative reinstated your service and another turn it off, they pay $12 each time? How can you make a payment arrangement and then your service is interrupted? The

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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Outage compensation

Hello, how is compensation being handled for the expected outage today, Feb 16? Notification has been provided per the following, Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 02/16. Work will begin early in the morning and our

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Can you help me with this issue

user_o0c0nt

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5 hours ago

to the conversation:

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Phone delivered to an incorrect address

Phone delivered to an incorrect address. Poor customer support. On Feb 12, 2026. I received a promotional email from Xfinity that could save me money in purchasing an iPhone 17 pro. I followed the steps described to complete the purchase. Everything was going well until I was checking out my shoppin

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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cancelling service

I need to cancel my internet service.

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Not notified about an outage

I was never notified about the outage that is taking place today Monday 2/16. I work from home and need the internet to work. If I was notified I could have made arrangements. Your policy it to send out notifications and I’ve seen here were you tell folks it must be because your not set up for them.

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Customer Service

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judiciousbird, thanks for confirming that for me. Let's take a look at your account and see if we can figure out why this keeps happening. Please send us a direct chat message with your full name and complete service address to “Xfinity Su

XfinityAngie

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5 hours ago

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No notification of network improvement outages

I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due

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Good Morning, @user_7hqs48! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with managing your Xfinity TV services, but we can help. It does sound like some services ar

XfinityAdrienne

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5 hours ago

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manage tv

Hi I would like to manage my TV plan but i can't. I keep getting to a message saying that my property manager id going to send an email for that. Sounds crazy to me. Do i have to cancel my paln entirely ? Thx

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Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?

iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week

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Email

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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File a complaint against Xfinity

Is there a regulatory agency that Xfinity answers to, where I could file a complaint against this terrible company and their scammy business practices? thanks!

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