Xfinity Community Forum

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I was able to resolve within the forum in 1 day than I was able to throughout months and hours of calls. Very appreciative.

user_61z6hh

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16 hours ago

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U

The ABSOLUTE WORST Customer NON SERVICE

After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were t

Question

user_frwe17 Oh no! I know paying bills can be a pain, and mistakes can happen. Did the payment by chance leave a credit balance on your Internet account?

XfinityAmandaB

commented

16 hours ago

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U

Paid wrong bill was trying to pay mobile

was trying to pay mobile phone bill and paid xfinity wireless

Question

U

I have multiple tickets and the device was returned

user_0e6kk9

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16 hours ago

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U

Refund Needed Immediately

I have had the worst experience with upgrading my device and the last straw has been being charged for the phone I returned. I have called, i have messaged, i have tried escalating and everyone gives me the run around

Question

user_rt63ow - Thank you for your feedback and for joining us here on the Xfinity Forums. We appreciate the opportunity to help. Xfinity does offer special pricing and deals for eligible students after student status verification. You can learn more a

XfinityThomasA

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16 hours ago

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U

Complaint: Misinformed by Store Staff & Denied Student/New Customer Promotions

Hi, I’m writing because I’m extremely upset about receiving incorrect information from your store staff. Since last year to July 2026, I had an account under my name for my roommates and me. When I opened it in-store, your rep explicitly told me that Xfinity had NO student discounts, so I paid full

Question

U

Xfinity internet going in and out for 2 days now

Our internet keeps coming in and out, router flashes red then goes back to white, all wires and plugs are fine, its been going on for 2 days now, really frustrating.

Question

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Devices and Equipment

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U

same for me after upgraded my gateway from an XB8 to XB10.

user_4t8zjb

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16 hours ago

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U

Extremely slow link speed (54Mbits/s) on Linux laptop with 2Gig plan

Just upgraded my gateway from an XB8 to XB10 at the insistence of xfinity due to recent network upgrade. Phones and windows devices connect fine, but my linux laptops (running Fedora 43) which have been running just fine with the previous gateway, are now crawling... cannot get a download or upload

Question

U

Paid wrong bill was trying to pay mobile

was trying to pay mobile phone bill and paid xfinity wireless

Question

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Billing

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And let us type the hours and minutes using the numbers on the remote control keypad, instead of having to thumb through every number between 00 and 59 just to set the minutes! And the big one... let us specify an EXACT ending time, instead of just

Tcalg

replied

16 hours ago

to the conversation:

Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

Question

user_4e2j9y - Thank you for joining us here on the Xfinity Forums and reaching out for assistance. We appreciate the opportunity to help! The best way to stay informed with updates specific to your area, view information, and track restoration progre

XfinityThomasA

commented

16 hours ago

to the conversation:

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U

Multiple Outages: February—June

We had multiple service outages in February, March, April, and June this year. That's 4 months of outages! During normal business hours! And I work from home. Why have I still not received outage credits for these? There seems to be no maximum limit on the unplanned outages we experience. Please adv

Question

Hello @user_zreop4 thank you for taking the time to reach out on our community forum! I do understand that this has been frustrating, and I would like to help make sure this gets resolved. Please send us a direct message with your full name and serv

XfinityAbby

commented

16 hours ago

to the conversation:

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U

Downed lines outside no longer attached to home.

On 8/9, our cable line was ripped off our house by a fallen tree. Our electric service was promptly restored the next morning, and I began calling Comcast on Tuesday, 8/10. Comcast scheduled a repair appointment for 8/11 between 4:00 and 6:00 p.m. Comcast did not show up for the repair, nor did they

Question

U

Complaint: Misinformed by Store Staff & Denied Student/New Customer Promotions

Hi, I’m writing because I’m extremely upset about receiving incorrect information from your store staff. Since last year to July 2026, I had an account under my name for my roommates and me. When I opened it in-store, your rep explicitly told me that Xfinity had NO student discounts, so I paid full

Question

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Customer Service

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U

Downed lines outside no longer attached to home.

On 8/9, our cable line was ripped off our house by a fallen tree. Our electric service was promptly restored the next morning, and I began calling Comcast on Tuesday, 8/10. Comcast scheduled a repair appointment for 8/11 between 4:00 and 6:00 p.m. Comcast did not show up for the repair, nor did they

Question

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Customer Service

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Multiple Outages: February—June

We had multiple service outages in February, March, April, and June this year. That's 4 months of outages! During normal business hours! And I work from home. Why have I still not received outage credits for these? There seems to be no maximum limit on the unplanned outages we experience. Please adv

Question

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Billing

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Thank you for letting us know what you found out when you spoke with the CSA team, @user_lyjs45. I understand that can be tough when we are unable to restore the email box for you. If you want to create a new Xfinity ID for your account, these steps

XfinityRay

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17 hours ago

to the conversation:

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Subject: Active Customer - Requesting Tier 3 Help to Re-Link Deleted Inactive Username (Holding State)

I am an active, paying Xfinity Internet customer. My secondary Xfinity username/email [Edited: Personal Information] was removed from my account dashboard due to the 90-day inactivity policy. Phone support states they cannot reactivate it. I understand that the inbox data is permanently gone, which

Question

Thank you, I have responded as requested.

DontLie

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17 hours ago

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Unexpected increase in bill

I have been a Comcast/Xfinity customer for 32 years. I have been TOTALLY satisfied, until this past 5 months. It was 5 months ago that I noticed a substantial increase t my monthly bill. I chatted at the time (September 2025) with live agent Khushal, who, in the end, was very helpful. I learned that

Question

Hi @Mergendron, and thanks for reaching out to our Xfinity Community forums with your concerns. There are a couple of options, the first of which is to drop the equipment at a nearby Xfinity store. Alternatively, you can drop the equ

XfinityCliff

commented

17 hours ago

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Returning equipment I didn’t order

I’m dealing with an ongoing issue that’s been unresolved for weeks as a result of Xfinity sending me two modems that I didn’t order. I don’t know why they were sent, they arrived by courier, and Xfinity seems to have no record of them. All I am trying to do is return them, but no one can help me fig

Question

@user_rbc3jk Sounds good, If you would actually update us on this.

XfinityKam

replied

17 hours ago

to the conversation:

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U

Google home mini not found

I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?

Question

U

I called, they did not state they could not fix it but rather kept quoting the 90 day inactivity policy

user_lyjs45

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17 hours ago

to the conversation:

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U

Subject: Active Customer - Requesting Tier 3 Help to Re-Link Deleted Inactive Username (Holding State)

I am an active, paying Xfinity Internet customer. My secondary Xfinity username/email [Edited: Personal Information] was removed from my account dashboard due to the 90-day inactivity policy. Phone support states they cannot reactivate it. I understand that the inbox data is permanently gone, which

Question

U

Well I've done all that so I guess I'll contact the manufacturer

user_rbc3jk

replied

17 hours ago

to the conversation:

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U

Google home mini not found

I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?

Question

Howdy user_gvkqyw 👋 I know how annoying it can be when one of my TVs in my home stops working for some reason, but rest assured we got your back and are here to help make sure you get your picture back, so thanks for stopping by! The good news is th

XfinitySeth

commented

17 hours ago

to the conversation:

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U

No cable on a secondary box.

Screen shows a screen check device power. But but box was working 5 minutes before. Blue corner light is on. I have tried to pull plug and reset, no change, have checked all connections, all tight and no changes. Suggestions?

Question