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Early Termination fee
Subject: Incorrect Early Termination Fee Hello, I am requesting urgent assistance with an Early Termination Fee (ETF) that was incorrectly applied to my account. In February, I moved to a new residence. As this address is not serviceable by Xfinity, I was explicitly told by a representative that I w
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Billing
Hi there, @user_7m2id ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the service issues you have been experiencing and not receiving the proper credit d
Inconsistent Internet and Zero Credits [Edited]
Xfinity in the Seattle area has been one of the most frustrating and costly experiences in my life. We have been struggling to get any amount of speed or consistent internet from Xfinity. We have at least 6 full drops a day and often go numerous hours with zero internet. The phone and chat process h
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user_jzzubr Good morning, and welcome to our Xfinity Forums! Thank you for reaching out for assistance with your upload speed. I can see wanting to have the increased upload speed. I'm happy to help you get this squared away. Are you still experienci
Not getting 100Mpbs Upload
Originally, we upgraded the internet a while ago to get 1 Gigabyte with 35 upload speed. We called yesterday 3/21/2026 because we realized we don't need cable; we don't even use it due to the apps and streaming services. But they made this offer. 1.2 Gig, with 100mbps upload. Can't say no to that, o
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Good Morning, @user_ewkcy0 Thank you for taking the time to reach out. I definitely understand your concerns regarding how secure is your WIFI. Your Xfinity WiFi is generally secure if you are using your own, password-protected network, which is sepa
I need to speak to a live person. The bot is garbage!
Is my WIFI secure or does it go through my apartment complex wifi?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Inconsistent Internet and Zero Credits [Edited]
Xfinity in the Seattle area has been one of the most frustrating and costly experiences in my life. We have been struggling to get any amount of speed or consistent internet from Xfinity. We have at least 6 full drops a day and often go numerous hours with zero internet. The phone and chat process h
Question
It is set up now that you don’t have to set your modem on bridge mode anymore if you have your own router. You let Xfinity know that have your own router and you just plug it in to your 2.5 GB port. Xfinity will set it up for you. You will have dual
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Awesome, we are happy to hear that you were able to use our app to get that set up. Our app is a great resource and I hope you continue to use it.
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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user_0z4mlz Hi there! Thanks for using our Forums and for allowing our team the chance to help you directly. Can you tell us a little more about how you are trying to access the email? Are you using a browser or a 3rd party client?
email access
How can get my email to default to another email becuse i cant get to my email. [Edited: "Personal Information"] text me at [Edited: "Personal Information"]
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Re: "Profiles missing on my Xfinity App"
@XfinityDilary I am having the same issue. I have signed into xfinity on the website to try direct messaging support. However, I do not find the speech bubble. I have emailed. I have chatted with the SUPERBLY annoying AI assistance. I even tried to call with no customer support number available. I
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Xfinity App
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need to speak to a live person. The bot is garbage!
Is my WIFI secure or does it go through my apartment complex wifi?
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Good Morning, @user_x38k83 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the service issues you have been experiencing due to the cable connection. Pleas
I Need A Technican To Replace A Cable From Its Connection Inside Our Condominium, To Inside Our Unit.
My name is [Edited: "Personal Information"] esq. [Edited: "Personal Information"], [Edited: "Personal Information"].my address is [Edited: "Personal Information"]. I live in the penthouse. The condo at this address has an agreement with xfinity to provide cable service for the building. In the penth
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@user_gk8lqi @XfinityDemitrius Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
Dropped packets after recent network upgrades
One week ago we had 'service done in our area' and ever since this service was completed we have had dropped packets happening every ~5-15 minutes for 5-10 seconds resulting in complete disruption to work and personal calls as well as general inconveniences across general Internet use. The issue hap
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Keep getting calls about unreturned equipment. I returned it almost 2 years ago.
I keep getting voicemails about unreturned equipment (router). However, I returned the equipment to the store almost 2 years ago, so I don't know why they keep calling me.
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@Tek any updates yet? I guess the only way to send a message is to cancel the service. I've heard nothing from P+.
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Thank for your reply. After days of trying different methods. I was finally able to activate the offer via the xfinity app.
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Our xfinity cable box lid broken
“Hello, the cable cover/box on the outside of my house is damaged and exposed. I’d like to request a repair or replacement to keep the wiring protected
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I Need A Technican To Replace A Cable From Its Connection Inside Our Condominium, To Inside Our Unit.
My name is [Edited: "Personal Information"] esq. [Edited: "Personal Information"], [Edited: "Personal Information"].my address is [Edited: "Personal Information"]. I live in the penthouse. The condo at this address has an agreement with xfinity to provide cable service for the building. In the penth
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Customer Service
Hello, @user_omr62h! We saw your comment with similar concerns on another post, and we've converted your reply to its own post, attached to your user profile (that way we can properly address your particular account concerns). Since the app isn't r
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Re: "Profiles missing on my Xfinity App"
@XfinityDilary I am having the same issue. I have signed into xfinity on the website to try direct messaging support. However, I do not find the speech bubble. I have emailed. I have chatted with the SUPERBLY annoying AI assistance. I even tried to call with no customer support number available. I
Question