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I'm not sure how to post publicly -- I thought this post could be viewed publicly. My primary purpose of this post was to give you people at Xfinity a heads up about this technique for circumventing spam filters, if you're not already aware of it.&n
Is this a new type of email scam?
Last night I received an email scam, pretending to be from Xfinity, saying that my monthly payment did not go through, and wanting me to click on a link (I reported this to Xfinity's abuse address and also through Spamcop). The weird thing this, is when I first opened the email in Thunderbird (witho
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Repeated Equipment Failures and Systemic Support Breakdown
A couple of months ago, my Xfinity DVR cable box failed, and it took an unreasonable amount of time to get a technician scheduled to replace it. Yesterday morning, December 27, it failed again. At 10 am, when the Xfinity store opened, I exchanged my cable box for a replacement. When I returned home
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Customer Service
@XfinityChristy A technician will not resolve the problem because they couldn’t resolve the same issue back in 02/2925. We are going around in circles and by the tome a technician comes it will be DAY 16 and Newsmax will not have been resolved to w
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Appreciate your reply; it seems that only now has the direct messaging icon started showing up. I will follow your steps imminently.
Service Cancellation
Looking for path forward on planned service cancellation due to a move to an area where Xfinity will no longer be necessary. Per California Automatic Renewal Law Article 9, cancellation must be available online as I obtained service online. Xfinity requirement for callback or physical visit for canc
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littlepeaks Thank you for reaching out with your concerns! You can never be too careful when it comes to your personal information, I would definitely reach out to a Xfinity representative before clicking any links that seem suspicous! You can also c
Is this a new type of email scam?
Last night I received an email scam, pretending to be from Xfinity, saying that my monthly payment did not go through, and wanting me to click on a link (I reported this to Xfinity's abuse address and also through Spamcop). The weird thing this, is when I first opened the email in Thunderbird (witho
Question
I am still using my same login. I need the account deactivated as soon as possible! I have tried to “send a ticket up to IT but no success.
Deactivate Peacock Streaming
I was offered the free Peacock streaming service for the first time. So, I cancelled my subscription and activated my free subscription through Xfinity. After all that, I realized that there are now commercials. I have been trying to deactivate my Peacock through Xfinity now for THREE WHOLE DAYS, an
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Xfinity NOW - No Confirmation Email
Yesterday I switched to Xfinity NOW. As part of the process I had to cancel my existing Xfinity service. I was able to sign up for NOW and my credit card was charged the $30 pre-paid amount. On the confirmation page, it said that I would receive a confirmation email - but I never did. I'm worried th
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Customer Service
Is this a new type of email scam?
Last night I received an email scam, pretending to be from Xfinity, saying that my monthly payment did not go through, and wanting me to click on a link (I reported this to Xfinity's abuse address and also through Spamcop). The weird thing this, is when I first opened the email in Thunderbird (witho
Question
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Customer Service
Awesome @user_nuh652! I'm happy to hear you were able to get this mobile issue resolved with the corporate office. Thank you for reaching out on the Community Forum for support. Never hesitate to create another public post for any of your future acco
Fraudulent sales tactics, lying customer service agent
I used the chat feature to swap numbers between a new line and my existing line. This in itself took 6+ hours over 2 days to get done correctly. The agent kept pushing me to buy two Apple Watches, stating they were free. When I said I wasnt in a position to pay more monthly, they stated the monthly
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Hello, @ASUS have you sent @XfinityAlex a DM with the details of your issue?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Same for me. Never had problem before, but none of my apps will update on my Xfinity WiFi.
Play Store downlad routing issue
Looks like this is an issue, again. Certain Play Store download traffic is getting stuck in a loop on the Xfinity side. Is this already being addressed, and if so, is there an ETA on it being fixed? Same issue as described here (and elsewhere, including several posts on Xfinity forums): https://www.
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molo2234 You are able to set up autopay using a bank account through our website or app under the billing tab. If you run into any issues setting it up there a phone agent, or a chat agent from our website can also help set it up as well.
Automated Payment through bank account
How do I make automatic payments without using a third party (Plaid). I do not want a third party to have my bank information, but I do want to pay automatically from my bank account. Thanks.
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kdtaylor2002 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, is this happening with the Apple Mail app? Are you able to access the email via our webmail client with no issues?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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I agree - I was wondering how Xfinity could justify a $10 rebate each month just for switching to bank autopay. Is this deal simply Plaid buying access to all our banking info? Curious indeed and not worth it.
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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Help with crazy added new fees. Fees should be less for the disabled, handicapped, and older people on a fixed budget. [Edit]
HELP . ..YOUR AI HEP IS AL BUT WORTHLESS . WHEN WE ASK FOR A Agent thats what we sould get,We are going to heave to cancel most or all of our service, even with issUes your last teck refused to replace the line under our home that xfinity installed. , yesterday xfinity on screen said our box was out
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Customer Service
pyrolusite Thank you for reaching out to us here with your questions. For assistance with NOW internet please reach out to our Xfinity Assistant Chat at the following link https://www.xfinity.com/xfinityassistant.
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Xfinity NOW - No Confirmation Email
Yesterday I switched to Xfinity NOW. As part of the process I had to cancel my existing Xfinity service. I was able to sign up for NOW and my credit card was charged the $30 pre-paid amount. On the confirmation page, it said that I would receive a confirmation email - but I never did. I'm worried th
Question