Xfinity Community Forum

My grandmother got an email stating that Xfinity hadn't received the payment for this month. She followed the link, and "paid" it. However Im thinking it was a scam. Shes on autopay and it was to be paid the same day she got the email. The email was from "Xfinity Billpay" but when I clicked the name

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Email

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CBS fatal error

Trying to watch on the CBS app I get a fatal error message. I’m not streaming on any other devices and have tried deleting and redownloading the app.

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Channels and Programming

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I expect a rebate for the loss of the NFL channel.

falsedawn3

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10 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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Hello @user_rxz9kh, thank you for your comment. Sorry to hear that you are having issues with your upload speeds. When the issue began, were you connected wirelessly? Now that you are hardwired to the modem, are you still having issues with your uplo

XfinityMarshante

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10 hours ago

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Terrible Upload Speed

I noticed a change in my upload speed in early May. I have 1.3G service and was getting 600Mbs speed for the download (which is great), and today have 1.6Mbs upload speed (which is terrible). Earlier this year it was 30Mbs upload (acceptable). The upload speed results in occasional large files takin

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I did this and I am still getting the "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_5e60500"

Mgzero69

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10 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Hi there, @user_33v8gg I do apologize for the inconvience, I can look further into your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further. Please send a private message by

XfinityRichard

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10 hours ago

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I’m still waiting for my money that was taken out of my account

So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back

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@Mgzero69 Thank you for taking the time to reach out to us here on our Xfinity Forums! It sounds like it may be an issue where the accounts are still linked, and this can happen after a transfer of service. Can you please follow the directions in thi

XfinityBillie

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10 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Username

I'm trying to access my router settings. I don't remember the username that I use and the password. I go to 10.0.0.1 and that's as far as I can go, I thought my username was user_79xf9l, but I tried it and it keeps saying that it's not the right username. Could you please help me? Thank you.

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Your Home Network

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Yes fully disconnected and never received money back my account was closed but money was taken out 3 months later

user_33v8gg

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10 hours ago

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I’m still waiting for my money that was taken out of my account

So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Sign-In and Account Management

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We cannot see or access your account information from the public side of our Community Forums. For clarity, was it a full disconnect on your account? If service was fully disconnected recently, a refund would be processed within 30 days of the cancel

XfinityThomasD

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10 hours ago

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I’m still waiting for my money that was taken out of my account

So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back

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DHCP Lease Renewal too short

Hi all, I frequently broadcast livestreams and/or participate in long video calls, and I deal with intermittent disconnects on regular short intervals (30 minutes, usually). After extensive troubleshooting, I have isolated the issue to unusually short DHCP lease renewals on Xfinity's end. I would li

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Your Home Network

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Hello @user_uvg0p4, thank you for taking the time to leave a post. Sorry to hear your internet isn’t working. I know how frustrating and disruptive that can be, especially when it’s something we rely on every day. Just to help us narrow this down, ha

XfinityMarshante

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11 hours ago

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Internet

The internet is not working

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@user_j2kybq We appreciate your time in reaching out to our team here on the Xfinity Forums. As sad as we are to hear that you are looking to cancel services, this is something that we can help you with. Since I do need to access your account details

XfinityBillie

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11 hours ago

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Cancelation

Need to cancel my subscription. Or set an appointment for someone to call me. Xfinity is making it really hard to cancel.

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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Cancelation

Need to cancel my subscription. Or set an appointment for someone to call me. Xfinity is making it really hard to cancel.

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Internet

The internet is not working

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Your Home Network

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user_7iht0i Welcome to our community forum! You've reached the perfect place to get help with upgrading your TV package. It sounds like you live in a community that provides Xfinity service, so I'll need to collect your information and help. Pl

XfinityEmilyB

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11 hours ago

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Unable to Make Changes to My Account

I want to upgrade my TV bundle plan. The service in my apartment complex cannot be changed online requiring me to speak with a customer service agent to make any changes. How do I reach a person to make the changes?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Unable to Make Changes to My Account

I want to upgrade my TV bundle plan. The service in my apartment complex cannot be changed online requiring me to speak with a customer service agent to make any changes. How do I reach a person to make the changes?

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