Xfinity Community Forum

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how to change my expensive plan

i'm 70 and my plan is too much

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Customer Service

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user_ohhyyl Thanks for creating a post on our Community Forums. You should have the same access on all TV boxes. I would recommend trying to restart the primary TV box, as it connects the signal to the other boxes, or try restarting your modem if you

XfinityThomasD

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8 hours ago

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Missing channels

why can i get certain channels on my main cable box but not on the small recievers in other rooms

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Dealing with the same issue

user_te72uk

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8 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

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user_qjd7x3 We can certainly understand your concern when service isn't working as expected, and we are happy to help. What troubleshooting steps have you taken in the past with our other teams, and the Xfinity app to help find the cause of the probl

XfinityEricB

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8 hours ago

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150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

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Cable service

Upper cable stations not connecting

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X1

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Hi @XfinityDilary Thank you for your reply! Is there a way to verify the actual Universal Connectivity and Regulatory Recovery Fees that will apply in my case for the new Mobile Select plan before I decide to switch plans? Thanks!

SurfInCA

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8 hours ago

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Does new plan have higher taxes and fees?

Hi! I am considering the new Mobile Select plans for some of the lines on my account. The broadband facts show a significantly higher charge for the Universal Connectivity Fee & Regulatory Recovery Fee for the new Mobile Select plan compared to what I currently pay on the older Unlimited Intro plan.

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I am constantly amazed but not amused by the inability of Xfinity agents to retain pertinent information, focus their direct attention on the issue at hand and perform even the most rudimentary critical thinking procedures. Routinely, if the informat

user_qjd7x3

replied

8 hours ago

to the conversation:

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U

150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

Question

Good Morning, @user_s8w1fr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know moving can be very stressful, and we want to ensure your moving of your services is smooth. I would be happy to help wtih setting

XfinityAdrienne

commented

8 hours ago

to the conversation:

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Can’t change my address.

I’ve been trying to change the address of my xfinity router, but every time I try on the website and app it crashes.

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This issue has nothing whatsoever to do with my wall outlet.

user_qjd7x3

replied

8 hours ago

to the conversation:

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U

150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

Question

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I am still waiting for someone from Xfinity technical support or the Xfinity retention department to take ownership of this ongoing, unresolved issue and see it through to its expected successful conclusion. The only thing Xfinity is proficient at is

user_qjd7x3

replied

8 hours ago

to the conversation:

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U

150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

Question

user_qjd7x3 Hello! Thank you for reaching out. We are sorry to hear of your experience, and we'll do our best to help you. Have you already tried replacing the coax cable going from the wall outlet to the back of the modem as well?

XfinityBenjaminM

replied

8 hours ago

to the conversation:

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150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

Question

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Can’t change my address.

I’ve been trying to change the address of my xfinity router, but every time I try on the website and app it crashes.

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Customer Service

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Where do I begin? The speed issue is not unique to my home Internet. Others have reported this problem. I have the very same slow speed problem with Xfinity Internet at another residence. My ARRIS gateway, although several years old, is perfectly cap

user_qjd7x3

replied

8 hours ago

to the conversation:

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U

150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps

I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps

Question

Good morning user_8gv6el Hope your morning is going great! Getting the bill paid is pretty easy. You can do that through the Xfinity App or through the main Xfinity customer service number. Just as a heads-up, you would get a $10 monthly disco

XfinityTommy

commented

8 hours ago

to the conversation:

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Bill

I want to pay my bill

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is the text request I've been receiving about access to my home for internet repairs legitimaters

I've received 2 texts asking for access to my home for internet repairs.I did not report any issues. Why are you wanting access to my home

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Customer Service

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Bill

I want to pay my bill

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Billing

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Good Morning, @user_jfble0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have all the details regarding the migration over to Yahoo-Mail. I really appreciate you sharing th

XfinityAdrienne

commented

8 hours ago

to the conversation:

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If I upgrade my comcast email to yahoo do I have to change my log ins on other websites that I sign in with my xfinity email with

I am being prompted to update my email address to yahoo. I want to know if I do this upgrade will I have to go to every website/app that I log into and change my log in to the new email address

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Missing channels

why can i get certain channels on my main cable box but not on the small recievers in other rooms

Question

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Customer Service

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Greetings, @user_gpzqc5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unburied line. You have definitely come to the right place for assistance.

XfinityJamesC

commented

8 hours ago

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Xfinity Support

An Xfinity technician laid a new cable in my back yard a little over a week ago. While the cable has been laying on top of my lawn, we’ve had to walk my dog out on a leash so he wouldn’t chew the orange cable. It’s been over a week of walking my dog out. It’s been frustrating because he’s used to ha

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Xfinity Support

An Xfinity technician laid a new cable in my back yard a little over a week ago. While the cable has been laying on top of my lawn, we’ve had to walk my dog out on a leash so he wouldn’t chew the orange cable. It’s been over a week of walking my dog out. It’s been frustrating because he’s used to ha

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Customer Service

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