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Save 300.00 on new smart watch

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Diamond rewards membership

Site specifically states $1 movies for Diamond Reward Members but I haven't seem any since summer.

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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Scott and his leaders. Thank you for choosing Xfinity!

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Complimentary

Today I had the pleasure of speaking with Scott at 11am on April 22, 2026. Scott was professional and didn't speak to me in a condescending manner. He took the time to explain my bill and made changes that I understood. Thank you Scott for your service!

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Cannot make or receive phone calls or text messages while staying in China now

I cannot make or receive any phone calls or text messages now I am in China. I am on premium unlimited plan and can access to data through roaming. But no phone calls or text messages.

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email

Can not accesses e mail.

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user_zvj5ve- Thank you for taking the time to share your feedback and for joining the Xfinity Forums community. We truly appreciate your choice in service providers over the years and the opportunity to support you. We’re here to help in any wa

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Urgent Billing Issue and Request for Clarification

Hello, I am writing to formally raise a serious concern regarding my recent billing statements, which have shown significant and unexplained increases over the past two months. In April, I initially received a statement showing a balance of $176 due on April 14. Shortly afterward, I received another

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Looking for a site survey request

Wanting to see about a site survey for my property in Palm Bay Florida

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I already did DM Xfinity support but no response

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Misleading promotion and unauthorized plan change

Dear Xfinity Customer Support, I would like to file a formal complaint regarding a misleading promotion and the handling of my account. In March, I signed up for an internet plan advertised at $45 per month, which included 1 free mobile line for one year. At that time, I explained clearly to the rep

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My email

I cannot get into it

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sign in to email

I cannot get into my email. It keeps circling around. Come on, really, I used to hit and in 1 click get in. Now I have to get 3-7 codes from Z|Xfinity and still get nothing. Should I just quit this email or what? How to make it easy on computer to sign in.

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Cancel Service

How do I cancel internet service and return router. Thank You, moving out of country.

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Hello @user_v8v4r4, and thank you for reaching out on our Xfinity Community Forums with your concern! We would definitely be able to continue to assist you via the Direct Message you sent.  Could you please check to see what our last reply was t

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diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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yes, please. Please lobby Xfinity to make it possible to use the customer service number to report a problem or talk to a human without an account number. I manage 2 residential xfinity accounts, but don't have xfinity at my home where the problem wa

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not a customer, but lines down in my yard, can't report it without an account #

All of the avenues I'm aware of to report a downed xfinity line require that I have an account number. Although I manage 2 residential properties, linked to my cell number, the problem is at my home. The problem began several weeks ago when xfinity lowered the lines so that a neighbors tree could be

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Good afternoon showbizmanager. Thank you very much for the information you have shared, and the troubleshooting you have completed thus far. You have reached the right team, and I will be happy to assist you. In order for me to review everything in m

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Ongoing XB8 Gateway Network Instability – Request for Advanced Technical Review

Hello, I’m requesting assistance with an unresolved network issue involving an Xfinity XB8 gateway that has persisted across multiple support interactions and technician visits. The problem is reproducible across multiple devices (Mac and Windows) and appears to be network-level rather than device-s

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

9 hours ago

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Urgent Billing Issue and Request for Clarification

Hello, I am writing to formally raise a serious concern regarding my recent billing statements, which have shown significant and unexplained increases over the past two months. In April, I initially received a statement showing a balance of $176 due on April 14. Shortly afterward, I received another

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

 commented 

9 hours ago

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Constant dropping at random intervals

For the past 10 days now, my home internet will drop at random. It is mostly fine during the day, I notice it get worse around 8 or after I start gaming. My PC has ethernet, and it's not the only device that disconnects. I have contacted live agents and we have troubleshooted and even had a tech com

Question

I sent a direct message 10 days ago and I have not heard back yet. Can anyone help me get access to Peacock yet today?

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diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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