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@user_4cxteu Thank you again for taking the time to work with us via DM. We truly appreciate all your help with troubleshooting and are thrilled that we were able to help you with getting your Peacock offer activated. Have a fantastic day!
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Lied to,hung up on,tried to get my finical information.
I've been a customer for 5 years under my previous name and 2 years now as my married name [Edited: "Personal Information"] at [Edited: "Personal Information"] Ph [Edited: "Personal Information"] I am a 30.00 EBT locked rate for the entire time I have had service.as you'll see my bill begin going up
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Customer Service
@user_6vzfh0 same here!
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
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to have a new ethernet outline installed
I moved my computer from one room to another. How can I have an ethernet outline installed in my bedroom
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Customer Service
Thanks. Problem is that it skips past edit. Thanks for all your help. Not a critical thing. Go Pats (Super Bowl)
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service soft disconnected after payment arrangement
An agent helped me schedule a payment arrangement to avoid disconnect and my Internet was still disconnected. Now an agent tells me that they see the arrangement but unfortunately there's nothing they can do.
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@user_wx0myq @XfinityBrianH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Unable to connect to VPN using Xfinity XB7 gateway
Hello, I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway. I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinit
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Good morning @bajannadz, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post so that we would be able to respond, I hope this message finds you both well. As someone that also works from home, I can understa
My internet keeps dropping
It has been three years since we signed up with Xfinity, and to say this experience has been stressful from day one is an understatement. Our internet drops constantly. This is not occasional. It happens often. As a family that works from home, we rely heavily on a stable internet connection just to
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user_wx0myq Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Unable to connect to VPN using Xfinity XB7 gateway
Hello, I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway. I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinit
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... Sony-XR42A90K ... The "Selecting inputs" / "To edit the input items" instructions on https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03_05.html may help you. Please let me know!
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
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Concern moved here to the Customer Service help section.
Cancellation
I moved today [Edited: "Personal Information"] [Edited: "Personal Information"] will return equipment this coming week at a neatest location.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Service.
I need to calcel service and confirm that I won't be charged for the full month tomorrow.
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@user_yv644x they sent me a battery box (without batteries) that’s used for the landline phone and charged me 70 bucks. Two days ago, I had to physically go to TWO Xfinity brick/mortar centers to get this corrected. Apparently not all centers can h
Ordering wifi extender battery backup
Is there a place on the website or the mobile app to order the battery backup? The representatives in the store said I could order it online, but I am having difficulties finding where online.
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user_pnd7yo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Wire connection
With recent ice storm the wire that goes from the pole to the house is down due the heavy ice. I need a technician to come and fix the problem. Thanks
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I am not able to activate Peacock through my NOW Streamsaver subscription
Unable to activate Peacock
I am supposed to have Peacock Premium included with my plan. It says it in the plan info, it says it in the streaming subscriptions store page, but under my subscriptions there is nothing. The page which everything says I should find an activate button does not have one. I have searched online for a
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@XfinityFrank I have done so and nothing has changed. The rendition of the screen on the Samgung Galaxy S23 Ultra by the Xfinity App is simply defective.
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
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The two downstream OFDM channels are borked. There is a cable tilt issue at the highest frequencies. As far as OFDM channel 34 goes, we've seen this here before, where Comcast places an OFDM channel too high in the frequency range near the end of the
EG
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MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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