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@BIslander As mentioned by my colleague @XfinityRay You can say 4K into the voice remote to find 4K programming. We do look to add as much programming as we are able to in 4k. While it does appear to be sporting events, always be on the lookout for m
Xfinity 4K channels 1354-1391
Xfinity has all of these 4K channels available, but rarely uses them, except for a periodic sporting event. There must be more 4K programming out there that could utilize these channels. Why isn’t Xfinity using these channel and providing more 4K content?
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We have not received any direct messages from you. Are you sending them directly to the agent you are speaking to? If so those won't come through. You need to send the DMs to "Xfinity Support" not the individuals agents. The link below has the step b
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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@XfinityKei I can't direct message you!!!!! Your name is nowhere to be found. You really have a very poor system here that doesn't work very well.
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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Thank you for reaching out @AnilPann Have you tried to re-add your channels to favorites? It is possible that you have to remove and then re-add them to the list.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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That's great and all but I've already responded and sent direct messages and no one is responding. This is getting really old. No one seems to be able to help me or want to help me. Or you just going to stop responding as well?
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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My mc50
I am a new customer I just got received my internet I was supposed to add my promo code my mc50 to get my $50 Visa prepaid card and I never received it because I don't think I added the promo code correctly is there anyway that you can manually add it to my account
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Customer Service
I see that those that share their issue and frustration on this forum are all asked to move to Direct Message rather than have the situation on the more public pages. For some, their initial postings is months old...has anyone actually had the proble
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Lost equipment
Hello, I used to have an old modem and streaming box. I was told by my roommate that they returned them, but after them moving out and noticing the charges on my bill, they admitted to just throwing them away. Is there an option for getting this sorted out so I don’t have to pay the fees anymore?
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Your Home Network
Help with payment arrangements
Hi I’m falling behind on my Internet payment this month I wanted to see if I can get on a payment arrangement I tried online but they only give me like 10 days to pay it my bill due the 25 but I can’t pay it til the 1st of next month
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Your Home Network
2 Gig Plan Capped Around 1.4 Gbps After Account Change
I’m on the 2 Gig / 250 Mbps plan and was consistently getting about 2.2–2.3 Gbps before a recent pricing/account change. Xfinity confirmed I remained on the same 2 Gig plan, but after my modem was restarted/reprovisioned, my download speed immediately dropped to about 1.4–1.5 Gbps and has stayed the
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Your Home Network
Hello. Im having the same exact issue. Was there a solution? Id appreciate some help as well. Ive been having a hard time with getting help through normal support channels.
Internet Speed & Modem Provisioning Issue
Hi, I currently have the 2 Gbps download / 250 Mbps upload internet plan. I own my modem and recently replaced my previous modem with a Netgear CM3000, which Xfinity lists as fully compatible with my plan. However, my speeds did not change at all after activating the new modem. With both my old mode
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The most dishonest company
Worst customer service I have ever dealt with, you sign up for a 5 year plan and after 12 month your bill triples, when you call or go in-person they give you some [Edited: "Inflammatory"] runaround explanation, they lie and say one thing & then do something different, you pay your bill off showing
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Customer Service
This company is a nightmare
You think it's ethical to say people can cancel over the phone or through the Assistant chat then have your employees say, "I need to upgrade/downgrade your plan to proceed with cancelation". In what world? Disgusting company. I'll never get Xfinity again after I cancel, absolutely crooked.
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Customer Service
Unable to verify identity when adding included Xfinity Mobile line
I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but
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Plan
can you please help me?
Trying to get my bill lowered
Hi, I’m reviewing my bill and considering switching providers — I’ve been offered $39.99/month for comparable internet speed elsewhere. I’ve been a loyal customer and would like to stay, but I need my bill closer to that price. Can you check what retention offers or current promotions are available
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Trying to get my bill lowered
Hi, I’m reviewing my bill and considering switching providers — I’ve been offered $39.99/month for comparable internet speed elsewhere. I’ve been a loyal customer and would like to stay, but I need my bill closer to that price. Can you check what retention offers or current promotions are available
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Customer Service
How do I close my daughter's Xfinity account
My daughter moved home. How do we close her account??
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Billing
Thank you everyone for the prompt response.- have a great day
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wifi extender pod- no LED
extender pod , no white LED, unplugged and plugged back in, while light pulses and then fades away. I remember seeing a LED when pod is working.
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