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@EG I already did; the light is always solid red. My app is stuck on the " Talk to an agent and reactivate gateway page. i just talked to a agent half an hour ago who claimed that my gateway should be active now. but it is still solid red
gateway setup
wont connect, but the light is solid red. retail store people told me to replace a new one
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Greetings, Idgie90! Thanks for reaching out to our XFINITY Community forum with your phone and Wi-Fi connectivity issue. I understand it is vital to be able to use the Wi-Fi connection at home to avoid using your mobile data too. Rest assured, our te
Internet wifi
I cannot get internet connection on my phone at home. Since last week. I just got a new phone and am still offline. I have Verizon service for my phone but xfinity for internet.
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Billing
I qualified for the discount program for 14.95 a month but I was charge 50$.
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Billing
It was pre-existing Xfinity equipment, a bad splitter. If the splitter was good I would have never needed the technician to show up. There was never a failed self install
Charge error
"I am disputing a $100 Technician Recovery Fee on my recent bill. I am an existing customer, and my service suddenly stopped working. The technician came out and found a faulty line splitter inside the apartment, which they replaced. The technician did not disclose any charge to me during the visit,
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user_r8uokh I appreciate you keeping us posted. I'd like to take a closer look at your account and make sure everything looks accurate on my side. Please send us a direct message with your full name and complete service address to “Xfinity
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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Try activating it using their Xfinity app; https://www.xfinity.com/support/articles/activate-xfi-gateway-app https://www.xfinity.com/support/articles/how-to-activate-your-self-install-devices?linkId=137017738
gateway setup
wont connect, but the light is solid red. retail store people told me to replace a new one
Question
Unable to access account details and pay my bill.
I received notice that my bill was due, and upon logging in to pay said bill, I am met with an error screen any time I try to access my account details. When trying to use the Xfinity mobile app, I am show a message saying access not authorized, and that I must be an Xfinity user to enjoy the servic
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Sign-In and Account Management
I will be more than happy to help with your email concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Di
Never received message to change Comcast email to yahoo
I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel internet service
I have moved from your service area. I need to cancel services I cannot use any longer since, 9-1-26.
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KM1062 thank you for using the Xfinity Community Forums page to reach out. Did you have a specific question or concern that we could look into for you today?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@user_n49iv3 @XfinityDemetrise Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
Request for Network/Plant Escalation – Repeated WAN Outages Documented With Xfinity Gateway and Independent Monitoring
I have an ongoing intermittent packet-loss and WAN-disconnection problem that has persisted through modem replacement and multiple troubleshooting efforts. I am now using an Xfinity-owned gateway and have assembled a detailed evidence package with timestamped Firewalla monitoring, DOCSIS statistics,
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Delete xfinity user id and Comcast account
Please delete [Edited: "Personal Information"] I am no longer a customer and the email is causing problems.
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@user_lw8xt0 Not Accessibility/disability related. Moved to Customer Service.
I need to add nfl red zone!!!!!
I'm trying to add the More sports package for 9.99 that includes nfl redzone and I keep getting a "sorry about that we had a problem with our site" message. What the heck is going on. The games are starting now!!
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Xfinity requires a refundable deposit when activating services, which is credited to your account after 12 months of on-time payments. If you cancel your service, the deposit is applied to any remaining balance. A refund is issued within four to six
Start up deposit fee.
When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill.
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user_76561c Thank you for reaching out with your concerns! To unlock the second eSIM the phone needs to be unlocked. Xfinity Mobile phones normally unlock withing 48 hours of being paid off. You can find more information here https://www.xfinity.com/
Unlock the esim capability
My new iPhone 17 has the esim support locked so i can not add a second esim for data only when traveling to Europe. Can you tell me how to unlock the phone to support a second esim for data only support.
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I did those things and still not loading. I did go through my older deleted files from the previous weeks but they were just that, ones that I had deleted-none of the inbox emails.
Inbox not lowding
My inbox is not loading any emails from 4 days ago and older. Was fine last night and today only have emails from past 4 days. Sent messages etc are all good. Is the same on my laptop, iPhone and when I connect directly thru Xfinity website. Have restarted computer and modem.
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Diamond Member Requesting 6-Month Phone Credit After Outside Infrastructure Failure for almost a year
Hi, I am an Xfinity Diamond tier customer and I need assistance getting a retroactive billing credit for a service Xfinity failed to deliver due to broken infrastructure. I have called, chatted, went to the store due to channels not coming in, dropping wifi service, lagging remotes, and no dial tone
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Billing
I reviewed it on the website prior to placing the order
Start up deposit fee.
When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill.
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@XfinityRichard Still cannot connect to IMAP server with Apple Mail using iMAC OS Tahoe 26.6.2 My IP v4 address is: 73.18.162.124
Outgoing Mail Server Not Recognized
I have used Comcast as my ISP for over 20 years with 3rd party apps Apple Mail & Outlook with no problems. Now, all of a sudden Comcast does not recognize my outgoing mail server in these apps. My Xfinty web email works fine. When I tried to re-add my Comcast account into the 3rd party apps it will
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I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. You should get a reply here in your topic. Good luck !
EG
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gateway setup
wont connect, but the light is solid red. retail store people told me to replace a new one
Question