Purchased 2 new phones to update/replace 2 old current phones on our Xfinity mobile plan. There should only be 2 devices on the account. How do I delete the old phone and only have the 2 new phones listed on our x account - currently there are 3 phones listed. Please advise. Thank you.

Dear Xfinity Customer Care, I am writing to formally dispute the current balance of approximately $300 on my account, request an immediate retroactive credit, and report an unresolved exterior safety hazard at my property. For nearly two months, I was completely without internet service due to a bro

Hi, I need a replacement X1 4K TV Box. The HDMI port is bad. I’ve used the hdmi cable on other devices and the hdmi cable works. I went through the virtual assistant with no avail. Can you help me receive a new box? There isn’t a Xfinity store that is close to me for exchange.

When I try to activate my peacock account it says “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_f14834b” and I do not know what email it is. Can someone help me reset this?

When I am accessing my account and checking current information there I am told I will receive a code on my phone but a code is not sent. This has been happening consistently. Please advise.

This time last year I signed up for $50/mo internet guaranteed for 5 years. To get that rate, you agree to auto billing and electronic invoicing. Now, one year in, the bill jumped to 80/mo. Looking back at the e-bill (now), it does state 12 month promotion, but I never bothered to look at the bill b

i’ve been being charged since june 2024 for a router that the xfinity man took when he upgraded my router. i was told id be credited the $360 and was only credited back $60. was told that they cant go back that far which is a bunch of [Edited: "Inappropriate Language"] because they did it before whe

How do I contact a live person to get my home phone back up and running?

Hello, I already have Internet Essentials and just wanted to upgrade to Internet Essentials Plus. Would someone be able to help? The app wasn’t showing me the option. Id prefer to do it online if possible.. it’s just really hard going in to a store or finding time to call while managing three little

I’m looking for help from Xfinity Support/Executive Customer Relations with a Mobile upgrade promotion that was offered to me multiple times but apparently failed to complete in Xfinity’s system. On my first call, I was offered this deal for the $1,100 upgrade, my wife wanted to upgrade that day and

Dear Xfinity Executive Customer Relations Team, I am writing because I am extremely angry and frustrated with the way Xfinity Mobile has handled my account. The phone number associated with my Xfinity Mobile account is [Edited: "Personal Information"]. I started using Xfinity Internet around July 20

Hi I’m falling behind on my Internet payment this month I wanted to see if I can get on a payment arrangement I tried online but they only give me like 10 days to pay it my bill due the 25 but I can’t pay it til the 1st of next month