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@user_b8h512 If the settings can be changed, these articles will helphttps://www.xfinity.com/support/articles/xfi-advanced-settingshttps://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

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1 day ago

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XB8 Modem

I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?

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I need an extension on my bill

I need an extension on my bill

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Recordings are deleted as you would expect.

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Hey @SiRDaniel! Are you still experiencing issues with your service at this time?

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1 day ago

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Xfinity App something went wrong

When trying to change my SSID and password I get error something went wrong. I have tried restarting my router, unplugging my router, clearing cache and app data and uninstalling the app but I get the same error.

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And just like that, it's working this morning. No idea...

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port forwarding on customer owned modem

I can't forward any ports, and I can't even ping my home computer from outside the local network. It looks from googling that turning off "advanced security" might be the answer, but I can't figure out how to do that. All the instructions say to go to the "security tab", but my Xfinity app doesn't h

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Hi user_mp3hh4! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity, and it's upsetting to hear about the 3 missed/rescheduled installation appointments. This is never the onboarding experience we strive for our customers to rec

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Customer service

Subject: Formal Complaint Regarding Repeatedly Canceled Installation Appointments and Poor Technician Service To Whom It May Concern: I am writing to formally file a complaint regarding the unacceptable level of customer service I have received from Xfinity over the past several weeks. I scheduled a

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I want to pay bill on line

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Pay bill

I can't get into my mobile account to pay bill

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What you need to know before porting to Xfinity

I've been trying to port my number since Thursday 11/25. It has been almost 48hours since my phone was working. I have called Xfinity 6 times and have been disconnected, told nothing can be done, promised 3x that it will be working again in increasingly long time periods, but it is still not working

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@user_7zhstk​ Have you checked the spam folder? It doesn't alert you when there's email in it, so you have to check occasionally.

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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Customer service

Subject: Formal Complaint Regarding Repeatedly Canceled Installation Appointments and Poor Technician Service To Whom It May Concern: I am writing to formally file a complaint regarding the unacceptable level of customer service I have received from Xfinity over the past several weeks. I scheduled a

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@user_gywwkk We understand, this link https://www.xfinity.com/support/articles/yahoo-email-migration-overview has great information on the migration of the Comcast emails to Yahoo

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Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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I did not choose to migrate to Yahoo. I was forced by Comcast. Unless I migrated by 11/19, my Comcast email was cancelled and deleted. I am so upset with being forced to do this. Yahoo is not easy to use and is so full of ads, it is ridiculous. I ref

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Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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I got scammed for 420.00 with 2 target gift 210.00 each saying they xfinity. Scammed are the worst . Out of 420.00

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Target Gift Card Scam *BEWARE THEY ARE GOOD*

*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr

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Thank you for trying those steps @user_xfmr7c, we would be more than happy to take a look and see what we can do. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessa

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Xfinity Support

I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C

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@XfinityChelseaB wrote: "... next to the bell icon ..." It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell" icon for notifications, but many post

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1 day ago

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Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI

I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com. I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically jus

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