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user_1bors0 I can definitely understand how frustrating it would be to lose rules you've spent years building and maintaining. Unfortunately, we're unable to guarantee the preservation or recovery of email filter rules, and we don't have visib
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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Hello there @user_qou541 I will be more than happy to begin the necessary steps to getting your services back active. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message"
Tree branch fell on cable line to house lost Internet
A tree branch fell on the cable leading to my house and I have been without internet for 2 weeks, the Ai chat bot says there are no outages in my area but doesnt allow me to report one. Any good fix to this issue?
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Thank you for reaching out to our team here. I can definitely assist you with getting that subscription activated. If you’re subscribed to a Xfinity TV tier that includes ESPN, you can also use your Xfinity ID and password when prompted for TV
ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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I want my system to arm at 11PM each Night and Disarm at 6AM each morning
Help with security system
I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.
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Logging in
I have activated the peacock subscription that I received free in one of my smart tvs but can’t seem to login in the others please help. I’m a silver member.
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Customer Service
Tree branch fell on cable line to house lost Internet
A tree branch fell on the cable leading to my house and I have been without internet for 2 weeks, the Ai chat bot says there are no outages in my area but doesnt allow me to report one. Any good fix to this issue?
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Customer Service
Cancel service online by California law
Hi, I would like to cancel my service. I do not have a "Direct messaging" icon. I should be able to do this online by California law, I do not want a callback.
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Customer Service
Hey @user_tu242p, Thank you for visiting our official Xfinity Forums Community support page. We can certainly assist in adding another responsible party to the Xfinity billing statement. Please send a direct message by clicking the chat icon in the u
Add spouse to billing statements
Need urgent assistance on adding my spouse name to appear on monthly billing statements please.
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Verizon kit at new address
My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address? Or do I need an engineer?
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Your Home Network
Add spouse to billing statements
Need urgent assistance on adding my spouse name to appear on monthly billing statements please.
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Customer Service
I have also been unable to launch HBO Max on my television and received the same error code (#04036). I have tried all of the troubleshooting steps others have described above. My partner also spoke to an Xfinity representative (who may or may
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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Still no responses from any support team. 1 month.
Devices connected to XB7 Router are unable to network together
I have 5x devices (windows computer, 2x android phones, 1x Pi Server, and 2x printer) connected to my XB7 router. All can pull internet. And all are connected to the 5Ghz channel, aside from the Pi Server which is connected via ethernet to the XB7. They all have 10.0.0.x/24 addresses, but are unable
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user_fijhox Thank you for sharing your honest feedback with us about your experience with Peacock. Our team is here to help. As of the current Xfinity Membership (formerly Xfinity Rewards) program, Peacock Premium is included at no extra cost for Pla
Peacock premium plus
I was paying for peacock premium and received an email stating that I have a rewards for peacock and after I redeem it I would no longer be paying for peacock premium! I then wanted premium plus and spoke to a rep 7/24 at 11am est who advised she took care of it and to wait an hour! Welp I still do
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user_wt3xd0 I'm sorry to hear that you're having trouble with your service, and appreciate you taking a moment to create a post on our Community Forums. I have been working from home for several years now, and I definitely understand the importance o
Performance Upgrade Day Five, Still No Internet
There has been a “performance upgrade” in the works for my area since Monday. Every day it’s been a text that “it will be completed within the day”, but I still have no internet connection in my house. The earliest appointment I could get was Monday. I’ve tried trouble shooting the system multiple t
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Thank you for taking the time to reach out @user_MM10. If you are experiencing issues with the Xfinity Internet connectivity, we would recommend scheduling another In-Home Service Visit. A local technician would need to verify and validate any issues
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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Thank you for reaching out to our team here. Are you also experiencing an issue with that app?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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user_xqjij5 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Request for Escalation – Xfinity Failed to Honor Written $40/Month Offer
I am submitting this complaint because Xfinity has failed to honor a written offer that I relied on when signing up for service. I received an email from Xfinity offering service for $40 per month. I accepted the service based on this offer. I was also told that adding an Xfinity Mobile line would m
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@user_jw87t I can understand why this experience would leave you disappointed. An unexpected increase in your bill, followed by concerns about how the call was handled and not receiving the promised callback, is certainly not the experience we'd wan
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Failed Customer Service
I called yesterday morning regarding a 250%+ increase in my bill. The representative tried to sell me a new package at the same price. I asked to speak to a manager, to which the representative replied "Why would you want to speak to a supervisor? They can't do anything I can't do." After arguing wi
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