Xfinity Community Forum

user_0epp7i Thank you for letting us know that you were able to claim this week's movie successfully :). Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and g

XfinityEmilyB

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6 hours ago

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Cannot see Xfinity free movie reward

I'm unable to see this week's free movie download, Tenet. I had the same issue last week and was unable to claim San Andreas. A number of other people posted online that they were having similar problems. This issue seems to be confined to redeeming the free movie reward, as I did see the odyssey po

Question

You can learn more about band steering by visiting our 'Simplify your WiFi — Benefits of using one WiFi name and password for your home network' support page @user_35ph3h.

XfinityDemitrius

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6 hours ago

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Bill higher than usual - why am I charged for "xFI Complete"

Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/

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Already did all that its unhelpful. I am a security analyst with network experience none of that has fixed anything... AGAIN network CONSTANTLY drops at least once a day it is NOT my stuff as its EVERYTHING that goes down or slows down and EVEN recen

angelus022695

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6 hours ago

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internet keeps dropping

I CONSTANTLY have to troubleshoot and disconnect and reconnect my internet because of your system I have NEVER in my 43 years have had to do things constantly like this until my apartment complex forced us to use you when I moved to chicago. This is unacceptable

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charged for returned equipment

This is the same problem that many other users are experiencing. We cancelled our Xfinity service, we returned our equipment to a store. The store could not give me a receipt because they had already wiped the equipment from the account but I took a couple of screen shots and there is some kind of p

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Billing

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What is band steering and where do I find this?

user_99d8f7

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6 hours ago

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Bill higher than usual - why am I charged for "xFI Complete"

Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/

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internet

worst customer service ever when I first signed up they wrote my phone number wrong it then took 3 days and 15 people to get the number fixed to my correct number. then I was told I wasn't going o be charges for insulation and they ended up charging me $100 for insulation that took another 3 days an

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Customer Service

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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6 hours ago

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internet keeps dropping

I CONSTANTLY have to troubleshoot and disconnect and reconnect my internet because of your system I have NEVER in my 43 years have had to do things constantly like this until my apartment complex forced us to use you when I moved to chicago. This is unacceptable

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Verify myself

I am trying to order a mobile line to my new account and it says I need to verify my identity

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Customer Service

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user_5j43ba Thank you for reaching out! You can transfer your services to another location that is within the Xfinity service footprint, then transfer back when you return to your main residence.

XfinityMartyR

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6 hours ago

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Temporary service transfer

Hi, I have to temporarily move from my residence but want to take my internet with me. How do I do that?

Question

Hi @melinseattle. Thank you for visiting our official Xfinity Forums Community support page. Were you able to successfully get a hold of our Customer Security Assurance (CSA) team to go over the unreceivable emails as recommended by our Community Exp

XfinityDemitrius

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6 hours ago

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my email is not sent to club express email addresses

I am a member of a ski club that uses club express, a cloud-based management platform that helps manage memberships, dues, events, communication, and payments. Board members and officers have addresses through the platform. When I send an email from my comcast email address to board members using th

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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6 hours ago

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My www turning off and on

My www turning off and on. Off for a min or 2 and than back.

Question

Hello @user_vl0p60, thanks for taking the time to post on our Xfinity Community Forums page. Sorry to see you'll be canceling your service, but i understand thing come up and I'd like to do everything I can to help. Please send a direct message inclu

XfinityAbel

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6 hours ago

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Cancel Plan

I would like to cancel my plan, please. It is an Internet plan at Kings Point

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I now will look at disconnecting my 25 years old email account which was being forwarded to my Gmail account. I am now finally free to look at other internet providers so I suppose that's a good thing.

stephenj_635

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6 hours ago

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Will comcast force us to transition to yahoo email?

I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Temporary service transfer

Hi, I have to temporarily move from my residence but want to take my internet with me. How do I do that?

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This week's movie (Dunkirk) appeared as normal and I was able to claim it. I'm not sure what changes were made, but the system appears to be working again.

user_0epp7i

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6 hours ago

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Cannot see Xfinity free movie reward

I'm unable to see this week's free movie download, Tenet. I had the same issue last week and was unable to claim San Andreas. A number of other people posted online that they were having similar problems. This issue seems to be confined to redeeming the free movie reward, as I did see the odyssey po

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Cancel Plan

I would like to cancel my plan, please. It is an Internet plan at Kings Point

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Customer Service

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user_fvkrrq Thank you so much for stopping in for help with your promotion ending. Our offers are similar to what is shown in the online repackage tool. The Xfinity assistant may have offers for new customers if you are not logged in correctly

XfinityAmandaB

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6 hours ago

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Bill went up by 44%?

Hello. My I went to pay my internet bill, and noticed it went from 100 to 144. I think my contract may have ended. I would like to lower my speed to 1 gig, and the xfinity assistant told me there was a 5 year guarantee price of 70 dollars a month. I am interested in this. Sorry for posting this here

Question

Good afternoon @user_c9asu5, and thank you for reaching out on our Community Forums to let us know that you're experiencing tiling issues on your television. We appreciate you bringing this to our attention, and we're happy to help troubleshoot the p

XfinityAlyssaA

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6 hours ago

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service

2 of 3 televisions are tiling

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That doesn't make sense to me. I saw the code but I didn't get the chance to copy it or screenshot before it refreshed so I don't see how it ran out. I'll try to send a message

user_2jfvee

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6 hours ago

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Fandango Code Gone and can’t access

Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating

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Just a note to express my sincere thanks and appreciation to Matt [Edited: "Personal Information"], ID [Edited: "Personal Information"], for his expediting the return of our service on July 7, 2026 in Venice Fl He was both professional and acc

2sum2

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6 hours ago

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IC

Customer Service Praise

I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana! I received my Wi-fi upcoming statement as usual to my email & found tha

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