Xfinity Community Forum

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@XfinityJamesC thanks. just sent the DM

user_sljxqz

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6 hours ago

to the conversation:

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need help to transfer Xfinity Gateway from our old account/service to our new account/service at the same location

We're NOT moving. We simply want to transfer our Xfinity Gateway from our old account/service to a new one. Please help with that. I don't find help articles on this topic

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file a complaint

I want to file a complaint against your lack of customer service. I have had representatives provide incorrect information and has caused me to loose money and clients I asked for supervisors to contact me had representatives laughing in the background of the calls as well as being put on hold witho

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Customer Service

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@user_ok0dt4 Thank you, If you're trying to access a website that you think is being mistakenly blocked by Advanced Security, submit a request for reassessment at spa.xfinity.com. The request will be reviewed, and an update will typically be provided

XfinityOrlandoM

replied

6 hours ago

to the conversation:

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Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

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user_m8ndot You are most welcome! We are happy to support you in getting your services back up and running. If anything should come up in the future, we are here 7 days a week. I hope you have a fantastic rest of the week, and until next time be safe

XfinityKassie

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6 hours ago

to the conversation:

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Home internet restoration after outage

I am waiting to have my home internet restored and wanted to let someone know that the cable that connects to my house was disconnected at the street. I cannot find out if anyone knows this yet and am getting frustrated. Please help and contact me to let me know an ETA. Thanks!

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@XfinityAlfonso I get this error on any browser (Chrome, Safari and Comet) including while using the private/incognito browser mode. When I go to the https://errors.edgesuite.net/18.c4d9c217.1770747336.530c74 website from the error messa

user_ok0dt4

replied

6 hours ago

to the conversation:

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U

Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

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Unhappy with Internet Bill and Would like to Email with Representative

Hello, Last year I agreed to a slower internet speed for $60 a month. In the middle of the year, it was raised to $70 without any explanation. When I contacted customer support through the chat, they promised to lower it back to $60, but were also very obviously AI. After my bill did not change, I g

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Billing

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@XfinityAlfonso No, not using a VPN

user_ok0dt4

replied

6 hours ago

to the conversation:

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U

Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

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user_isytkk Hi there! Thanks for using our Forums and for writing our team. We are here happy to help you figure out when your bill is due, do you have access to our app or website? If you do you can sign in and you should be see all the important ac

XfinityJorge

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6 hours ago

to the conversation:

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WiFi bill

When WiFi bill due date

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Hello, @user_008egn thank you for reaching out over Xfinity Forums. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you pl

XfinityJustinC

commented

6 hours ago

to the conversation:

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5

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Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

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Good morning @user_ikxq35. Were you having issues with your services during that timeframe?

XfinityRaf

commented

6 hours ago

to the conversation:

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Svc this morning

Can you see if there was any service issues at my residence this morning? Maybe around 10:45? 11:45 a.m.

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Hello, @user_80r8f5 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance if you're still experiencing issues with access TBN from the Xfinity Stream App. I logged into https://www.xfinity.com/stream/ and was

XfinityJustinC

commented

6 hours ago

to the conversation:

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Connect to TBN

I have been unable to connect to TBN 487

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@user_rpib0y Thanks for reaching out to us, go ahead and send me a direct message including your first and last name and complete service address and I'll get this taken care of for you on the missing cable box that's listed on your account. Here's t

XfinityOrlandoM

commented

6 hours ago

to the conversation:

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Lost Streaming TV Box

Hi, We just turned in our streaming TV box to the Xfinity store and they told us that it shows a second box on our account. It would have been years since we had any boxes given to us so I'm not sure where that second streaming TV box is since I don't even remember getting a second box. I saw in pre

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Name change

Need to change my last name

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Customer Service

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WiFi bill

When WiFi bill due date

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Sign-In and Account Management

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Lost Streaming TV Box

Hi, We just turned in our streaming TV box to the Xfinity store and they told us that it shows a second box on our account. It would have been years since we had any boxes given to us so I'm not sure where that second streaming TV box is since I don't even remember getting a second box. I saw in pre

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Customer Service

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@user_ok0dt4 Are you using a VPN?

XfinityOrlandoM

replied

6 hours ago

to the conversation:

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U

Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

Question

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Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

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Customer Service

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Greetings, @user_sljxqz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about transferring your equipment. You have definitely come to the right place for as

XfinityJamesC

commented

6 hours ago

to the conversation:

2

U

need help to transfer Xfinity Gateway from our old account/service to our new account/service at the same location

We're NOT moving. We simply want to transfer our Xfinity Gateway from our old account/service to a new one. Please help with that. I don't find help articles on this topic

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I believe my service was canceled prematurely.

user_6w2my4

commented

7 hours ago

to the conversation:

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Account help

I need to talk to an agent

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@XfinityAlfonso, I'm using Chrome, Safari and Comet browsers. I am unable to access using incognito browser modes too. When I go to the https://errors.edgesuite.net/18.c4d9c217.1770747336.530c74 website from the error message, this is what I see:

user_ok0dt4

commented

7 hours ago

to the conversation:

0

5

U

Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

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