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Good afternoon stvr. I can assure you this is not the experience we want for you. I will be happy to assist you. I do have a few questions to better understand the situation. We do want to ensure that changes are explained and reviewed verbally
So angry
I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 ! No one seemed to get that I was not informed …and really bait and
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Thank you very much for that information, I will be happy to dig deeper into your account to see what could have possible went wrong from the time of activation. To begin, would you mind sending me your name and the address to your account in a Direc
Home internet
Back in April, I had people coming walking around and show me a flyer for internet for as low as $39 a month for paperless, billing and autopay. I signed up for it paid the $25 so I didn't have to get my credit checked the next month. I had to pay $50.99. And this month, I have to pay $60.99. But ac
Question
Hello, @user_jf8401 sorry to hear you are having issues with your connection. Have you run a speedtest.xfinity.com to see if you are getting the speeds you subscribe?
Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
Question
I had people walking around with a flyer, and I signed up through there. They called customer service and everything went through with customer service. I had to pay the $25, so that my credit didn't get ran. And was told that it would be deducted of
Home internet
Back in April, I had people coming walking around and show me a flyer for internet for as low as $39 a month for paperless, billing and autopay. I signed up for it paid the $25 so I didn't have to get my credit checked the next month. I had to pay $50.99. And this month, I have to pay $60.99. But ac
Question
Thank you…I was just frustrated 🤨
So angry
I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 ! No one seemed to get that I was not informed …and really bait and
Question
@user_qf8aat Thank you for working with us, request such as repairing lines do take time, we will continue to look into this! if you can please send us another direct message, so we can continue assisting with this matter.
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Wifi extender battery
Where can I purchase the pro wifi extender battery can not find on web site went to local Xfinity store they don't carry them and would not order for me. Ty
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Customer Service
denisgoulet850 thank you for using the Xfinity Community Forums page to reach out regarding your cable being impacted after the repairs done to your neighbors. Let's get this addressed right away together. I do want to state that the time frame for c
12 day commitment?
Neighbors cable was cut by the electric company about a month ago. They strung a temp. Came back last Friday to lay the permanent drop and cut mine. Contractor scurried off…did not get a locate before digging. i called customer service immediately and pleaded with “Dennis” (fake name) that I have a
Question
No more retention?
I've been a subcriber for ten years, and until now have always been able to get a good retention offer when my bill goes up. This time, though, support has told me there are no retention offers and the only option is to select another more expensive plan. Is this truly the case now, or is there stil
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Customer Service
10 days and I am still waiting. I have seen Xfinity trucks in Arlington -- do I need to flag them down personally and get them to come and reattach the cable? Irony of ironies: Verizon, who I dropped as telephone carrier to add that to my Xfinity ac
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
So angry
I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 ! No one seemed to get that I was not informed …and really bait and
Question
user_8e341d Good afternoon! We can easily help get Starz removed. Thank you very much for getting us in the loop. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look a
nothing will let me cancel Starz
A family member subscribed to starz through xfinity without my knowledge. My flex box says I have no subscriptions so I can't cancel it there. I try to use the xfinity app to cancel and it tells me to use the ai assistant to help for that. It gives me instructions and a link so I click the link. Tha
Question
Thanks again for working with my team to help find a new plan for your account, as well as for gathering your feedback for further review. If you ever have questions or concerns in the future, please feel free to create a new post.
XfinityThomasD
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Figure out rental equipment/internet plans and AI assistant
Could someone please let me know how to connect to a human Xfinity employee to discuss a large change in my bill? My internet bill is about to double from what it was a month ago, and I'd like to talk to an Xfinity employee to discuss my options before I look into cancelling and getting internet els
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