Xfinity Community Forum

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See that is the problem, nothing available to help on my account. Xfinity objective is to keep customers, not lose them. This level of customer service will not keep a customer. I was a customer account executive at Comcast for 8 years, I helped the

user_yjwgr7

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6 hours ago

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My service

I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r

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Can't Cancel My Account that has an un-activated line

Hi, I have moved my phone number to another account, and this account needs to be de-activated because it is constantly billing me while I don't have any service to use on Xfinity. I used to have internet through Xfinity, but I moved to a place that didn't provide Xfinity as a service. So after I mo

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Customer Service

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user_tyldzu Hello and thank you for reaching out via our Xfinity Community Forums. I'm really sorry to hear how frustrating this has been. I can understand why you're upset after canceling your service and continuing to see charges. Since NOW

XfinityChristy

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6 hours ago

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Update on this joke

This has been the most uphill battle with Xfinity NOW. I canceled my services two months ago, got the confirmation email and was on my way. For 2 months I have been billed for services I was never receiving, not only that- when I was trying to set up services initially they sent a broken router, a w

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@user_yjwgr7 Payment options being available have a lot of variables attached to them. We are sorry there was nothing available at this time on your account. Once you make a payment, service is usually restored within 2 hrs. If we can be of further a

XfinityJanelle

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7 hours ago

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My service

I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r

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@jpetrosji22, For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more t

XfinityMarshante

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7 hours ago

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Peacock activation loop error (SAME as all these other posts!)

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

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Hello @user_50gipr Thanks for reaching out. I am sorry to hear about your experience. We'd be happy to open a request with our Xfinity Mobile Corporate Escalations team for you to get them involved and contact you directly to come to a resolution for

XfinityMatthew

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7 hours ago

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Need help exchanging a mobile device.

I am requesting immediate escalation of an unresolved Xfinity Mobile exchange at your Roseville, MN store. Since September 20, I have spent more than 10 hours across five store visits, plus several hours on two customer service calls, receiving contradictory instructions, no promised follow-up, and

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user_0d39b3 Hello! Please be sure to review the links that our Expert provided to you. These are great resources on how to set up your network. If you still have any questions or concerns after viewing those, please let us know.

XfinityBenjaminM

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7 hours ago

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New router

What's the steps I need to follow to get my new router working?

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@user_cb0tlj We will need to look into the connection and start the process of getting this looked into. It may involve tech visits before an escalation can take place.

XfinityJanelle

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7 hours ago

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CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

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Yes and I have done that numerous times. How many times do we have to keep going over the same information and then have someone ask me if I restarted my modem? Or we have the same tech who has come out multiple times to check the local line and tell

user_cb0tlj

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7 hours ago

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CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

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Yes ! same error message. No only an xfinity account customer since 2010

jpetrosji22

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8 hours ago

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Peacock activation loop error (SAME as all these other posts!)

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

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Thanks for the inside info on a targeted fix date. It's a shame that we can get those updates from Xfinity Support in this forum.

user_io4el5

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8 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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scam call from Xfinity saying they sent refurbished phones by mistake

told me to mail back my new iPhone that was just delivered

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Devices

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can't watch paramount plus but still being charged

I can't watch paramount plus but you e been charging me this whole time. are you going to reimburse me for the months of paying for services you have not provided?

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Channels and Programming

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@XfinityQuemekia When I contacted them, they told me there are no options available to me, which I find hard to believe, and kept demanding payment. So now my son and I are here without service for at least 4 days . Dcivsaid, I don't feel like a val

user_yjwgr7

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9 hours ago

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My service

I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r

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Account not canceled

I called in on September 4,2026 to cancel my WiFi to go into effect on September 30, 2026. The agent even offered to waive my cancellation fee for being a long time customer. I received a cancellation email confirmation on September 4. It is now October 4, 2026 and my services still appear active on

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Customer Service

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Same! It started with one or two episodes not playing any sound. Then it became the episodes were in constant buffering. Now nothing will play at all. Hulu works just fine on my phone, though.

user_r2t6qx

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10 hours ago

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Hulu not working on flex box

Hulu is not working on my flex box. It was working before and now I just keep getting error code P-DEV310. How can I fix this?

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I've owned my Arris G54 for about two years now, it's been flawless. Only very recently been having this exact issue. My internet drops to nothing, then comes back 5-10 minutes later. Then half an hour to an hour goes by and it does it again. Phone a

user_bfsr64

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11 hours ago

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ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation

ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac

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... I cannot send. I can only receive on my phone or on my computer ... Did you follow the instructions under the "Set up third-party email clients" heading toward the bottom of https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html? You may need to

BruceW

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11 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Coax outlet install

The Coax outlet I have is in a bad spot, can a new one get installed in another location?

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Customer Service

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xfinity support

Regarding Further request for cancelation of all service gir the Address 1103 29th St. Anacortes Wa, in The name of my son Adam Sheffield who passed away July 25th. . I am Joan Sheffield, current Address is 14660 La Brisa Rd Victorville Ca 92392, Im The mother of my son who passed away. I requested

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Rules and Automations

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