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jmr17b I want to review your account details and help you set up your own router if the network infrastructure in your area is eligible. Please send us a direct message with your full name and complete service address to “Xfinity Support”
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@user_vjkies Thank you for making us aware of this cut cable line via Forums. You're definitely in the right place to getting this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on
Construction Company Cut Our Internet Line
Hi, we are curious how to escalate an issue. A construction company working on our street cut our internet line and we are responsible for getting a tech out to repair. I believe we have an urgent support ticket but is there any way to escalate it? Or at least check if we have an urgent ticket opene
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user_jx7fqv, we will need to take a look at your account to give you the correct pricing. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Dir
Sports & News TV went from $70 to $90, want to review options before my contract discount steps down
Customer since February 2025, internet plus Sports & News TV, on autopay and paperless the entire time. Between my March and July bills the Sports & News TV line went from $70 to $90. I can see a $10 2-product discount was added at the same time, so my net increase is about $10/mo. I understand this
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I would like to cancel my residential internet as I have moved temporarily out of the country
Hello, I want to cancel my internet service, but I can't find the right way to cancel it in the app. Please, I need your assistance. I am unable to call or schedule a callback. Neither can I go into any office to cancel it.
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onederer Thank you for laying this out so clearly and for documenting the connection over time. We can see why standard gateway troubleshooting would not address what you are reporting. With the XB8 connected directly at the demarc, customer-own
Nightly loss of registration since plant maintenance — 12 hours of gateway telemetry, all customer equipment eliminated
I'm hoping to reach someone who can route this to maintenance. I've been through front-line support and the troubleshooting steps offered don't address what the data shows. I work in infrastructure professionally and I've already eliminated everything on my side of the demarc. **Symptom:** Loss of e
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@tkallev We'll have to take a closer look at your account. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you. 1. Click "Sign In" if necessary. 2. Click the "Direct Messag
Unable to activate Peacock Premium
I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre
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Formal Dispute of Early Termination Fee
To Xfinity Billing & Dispute Resolution, I am writing to formally dispute the Early Termination Fee (ETF) assessed to my account following the cancellation of my internet service. I never authorized, consented to, or electronically signed a multi-year contract or term agreement for this account. Fur
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Customer Service
Community Best Answer
Legal Name Change
I need a method to send a direct message to make a legal name change on my account. I'm trying to update my name but the Chatbot only tells me how to change my preferred name. I need my legal name to be changed to reflect correctly on the billing. I found the other threads stating that this could be
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Customer Service
Hardware specifics: Chrome Version 151.0.7922.72 (Official Build) (64-bit) HP Envy laptop Windows 11 Home No error messages, just the endless loop.
Unable to activate Peacock Premium
I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre
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I would like to cancel my residential internet as I have moved temporarily out of the country
Hello, I want to cancel my internet service, but I can't find the right way to cancel it in the app. Please, I need your assistance. I am unable to call or schedule a callback. Neither can I go into any office to cancel it.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
bill increase even after promotions and discounts
im still receiving my promo/ auto pay discount according to my bills, but my regular monthly charges increased from $70 to $109. why did my regular monthly charge increase when i havent changed my plan and currently have the cheapest plan possible?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Construction Company Cut Our Internet Line
Hi, we are curious how to escalate an issue. A construction company working on our street cut our internet line and we are responsible for getting a tech out to repair. I believe we have an urgent support ticket but is there any way to escalate it? Or at least check if we have an urgent ticket opene
Question
user_8of4ez Welcome to our community forum! You've reached the perfect place to find a new promotion you love :). Let's take a moment to discuss the way you use the internet so I can make the best recommendation based on your household needs. How man
Canceling TV service, while keeping Internet service.
Hello! I'm looking to cancel our tv service but keep our internet service and this seems to be the way to do it! Any help would be greatly appreciated.
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I asked for a supervisor I didn’t ask for my post to be forwarded to the corporate office executive customer service team because I already spoke to them and they informed me they are just customer service and the guy I spoke to told me he has to spe
Why can’t I get a supervisor? Why can’t I get competent help?
I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of author
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Formal Complaint – Billing Dispute, Delayed Number Porting, and Request for Credit
Dear Comcast Business Customer Service, I am writing to formally file a complaint regarding my new Comcast Business account. Unfortunately, my experience has been extremely disappointing from the very beginning, involving unexpected billing charges, unresolved service activation issues, and repeated
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Customer Service
Thank you for reaching out here about your connection issues. Have you gone through the connection issue troubleshooting steps on the Xfinity app?
VPN Drop Outs
I am having to reconnect my laptop Wi Fi to the internet at least daily and am experiencing VPN drop outs on Wi Fi since I have started my service with Xfinity. I have tried both 2 Gig and 5 Gig connections. I have no splitters in line with my modem. I have installed a cooling fan to cool my router
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Block the address in your email?
How do I stop getting notifications from community mailer?
I keep getting community mailers from one question that I submitted. These are a nuisance and I get multiple messages every day from other people that are commenting. How can this be stopped. I do not want to stop other communications I get from Xfinity/Comcast
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xfinity xr11
Hi Xfinity Support - I am trying to program (using the onscreen prompts) my XR11 remote to operate both my LG TV and my Onkyo receiver which is attached via a optical cable to the TV. I am finding that only the last device enters actually works. It appears this has been an issue for quite some time
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X1
FedEx delivered an empty box - no phone
FedEx came to deliver my phone today, the driver said to look in the box as it appeared to be tampered with and very light. No phone was in the box. I did not sign for it and the driver took the box and left. How do i get in contact with xfinity support to get a replacement phone delivered? I'm not
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Devices
Hey there, @user_336f8f, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your account and pairing your remote. Can you confirm whether the XR11 can currently control your LG TV functions (powe
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xfinity xr11
Hi Xfinity Support - I am trying to program (using the onscreen prompts) my XR11 remote to operate both my LG TV and my Onkyo receiver which is attached via a optical cable to the TV. I am finding that only the last device enters actually works. It appears this has been an issue for quite some time
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