Xfinity Community Forum

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and there is no more ABCD options for Closed Captioning, Sports games, Delete!!!!!

user_m76m1v

commented

10 hours ago

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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So terrible and frustrating!! Too many things to list!

user_ijm3dl

commented

10 hours ago

to the conversation:

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iOS stream app update is TERRIBLE

Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!

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user_b1745x Thank you for stopping in for help with your Xfinity home phone features. For the spam call controls and information on how to report if something is marked as spam when it is not, you can check out our support page here. For the vo

XfinityAmandaB

commented

10 hours ago

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need help! turn off Voicemail & stop marking an important phone # as spam

Please don't just tell me to set # of rings. I want to completely turn off Xfinity voicemail option on my VOIP phone. Further, I absolutely need to make sure this specific phone number is NOT identified as medium spam risk and is put through to my phone, please: [Edited: "Personal Information"] This

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Meant to say the more button does NOT work.

user_qctkpj

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10 hours ago

to the conversation:

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iOS stream app update is TERRIBLE

Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!

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Fully agree that the update is awful.. I never comment on anything but this is soooo bad I actually went looking for where to write a review about this “update “. When you can find your show that you had saved in favorites it no longer lists the epi

user_qctkpj

commented

10 hours ago

to the conversation:

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iOS stream app update is TERRIBLE

Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!

Question

@user_0uca0b thanks for taking the time to post on our Xfinity Community Forums page. I appreciate the feedback regarding the recent Xfinity Stream app update, and I can send it to the proper channels. We've received feedback regarding the channel se

XfinityAbel

commented

10 hours ago

to the conversation:

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Searching For Channels

So, before the app revamp, if I wanted to look up a channel, all I had to do was type it into the Search feature. For example, TCM (Turner Classic Movies). It would pull up TCM Channel Collection and I could see the three or four TCM channels. Then I could pop over to the guide and see what was on T

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Melinda, the error occurs while watching a channel.

ramose

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10 hours ago

to the conversation:

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iPad error “Technical Fault”

I get an error - There is a technical fault. Please try again later.

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Return label

I need a return label for bad equipment

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Customer Service

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FedEx Delivered My Xfinity Equipment to the Wrong Address – Package Missing

I’m having an issue with the delivery of my Xfinity internet equipment. FedEx marked my package as delivered, but it was delivered to the wrong address. I went looking for the package after receiving the delivery notification, but I was unable to locate it. I have already submitted a ticket regardin

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Customer Service

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I have the same issue/concern. I purchased an Arris S34 modem in July 2025 and I just received an email from Xfinity that this modem is no longer receiving important security updates. I checked Xfinity's website for the current approved modems

user_g7pey3

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10 hours ago

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Modem

I received notification that my modem is unable to receive updates? Which location is this modem being used- Florida or Illinois?

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I am so frustrated with this new cumbersome app. You cannot find favorites, cannot delete recordings with a swipe, don’t see what percentage of DVR space is left.. shows to be recorded don’t show the red dot. Help.. this feels like going back

Annagr

commented

10 hours ago

to the conversation:

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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Equipment was delivered to the wrong address by FedEx

Hi, my Xfinity internet equipment was delivered by FedEx to the wrong address. I went looking for the package as soon as I received the delivery notification, but it was nowhere to be found. I already submitted a ticket regarding the misdelivery, but I haven’t received any response or update all day

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Customer Service

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I don’t see a favorite channels mentioned above under Live TV guide.

user_eebc81

commented

10 hours ago

to the conversation:

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

user_w8tt5o You can call in if you prefer that way, but my team is definitely capable of helping you through DM for further assistance. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil

XfinityShawn

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10 hours ago

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Replacement for end-of-life voice modem

Xfinity is saying my current modem with voice won't get more security updates. So far I'm not finding any recent replacements, the Netgear CM2050V and Motorola MT8733 are the only ones I find with Voice on Xfinity's compatibility website, and from reading about either, the netgear is not sold anymor

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1. You can't save favorite channels and instead have to go through every channel when browsing the guide 2. There is no way to easily access previously viewed channels. 3. When watching recordings on the DVR or show on demand, you cannot pause an epi

user_3pnrla

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10 hours ago

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Xfinity stream spp

Is there a way to install a previous version of the Xfinity Stream app on a Samsung tv? The November 2026 update is not user friendly and makes me consider canceling my service.

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@user_dt0p5f, thanks for asking! The migration process is being handled in phases, and we don't have a way here to adjust or prioritize when an individual account is migrated. We appreciate your patience while the process continues.

XfinityMelinda

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10 hours ago

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I haven't got my migration to Yahoo! yet and it's the last quarter of 2026. Have I been forgotten?

I check this page. https://xfinityconnect.email.comcast.net/emailMigration it just pops the standard e-mail I use my Comcast.net professionally.

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Network content search

i use network content search regularly to see which movies and tv series are available for watching. I had access to all networks including premium networks. Now i have nothing via streaming. Except i can continue to access network search via direct through my TV. Please restore this feature in stre

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Xfinity Stream Website

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Multiview

Why can’t I pick the games I want to watch, when comcast is already showing them?

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Channels and Programming

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New mobile app

Seriously thinking about canceling Xfinity. I loved the old mobile app to see what was going to record for me. You have ruined the app and it is of no use to me now. Are there plans to fix it?

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Devices

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New Xfinity streaming app

No favorites!! Have to scroll thru 700 channels to get to channels I use. You should fire the app developers that designed this new version. Did they even try to use it? Revert to the old version!

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Xfinity Stream Website

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