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@user_21m28j I'd be more than happy to confirm if this notification you received is legit or not. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver
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Accepted Solution
Billing
I’m extremely frustrated with the conflicting information I’ve been getting regarding my Xfinity payment arrangement. I’ve contacted support multiple times and have been told repeatedly that my payment arrangement was successfully set up. However, I’m now being told that there is no arrangement on m
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Billing
Same thing happened to me yesterday. Xfinity hacked again?
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver
Question
user_v1rv5d Hi there! Thank you for sharing your expeirence and creating a post with us on our Xfinity Forums. I'm sorry to read that the increase from the promotion ending came as such a surprise. I have had so many vital emails that I've wanted acc
Scam
IU feel bad for the customer service employees because they are stuck in the cross fire of this scam company. I liked this company before, they seemed honest wanting to give deals and looked like they would care for customers. Once my promotion ended I received no communications besides an email in
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I am surprised that this still happening to other users. Wow.
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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@DreamSayerZ Doesn’t work keep saying SMPT EMAIL OR PASSWORD IS INCORRECT
Can’t send email
I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone
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Greetings, @user_qlsbjh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your mobile service, but we are here for your
Help canceling mobile plan
Hello, please advise on how to cancel my Xfinity mobile plan. Thank you!
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can you get me an agent then if i can not pay i guess you will nt get the payment i would think youd want to get the payments
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
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@XfinityAdrienne i have no other accountt no other names so no i can not do this i have tried Chrome firefox a and edge and nope can not nope did not work
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
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rita.1 Can you please elaborate on the issue you're having? Is this all the channels except for TV GO? If it is only certain ones, please clarify which ones are impacted. Also, is this on your Roku? Do you have another device, like an iPad or other d
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Oh no, I am sorry to hear that @Murf1954! Can you attempt to make a payment in an incognito browser, and then log back in? Once logged in, attempt to make the payment and please let us know if it works.
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
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Hi there @user_3aa74e. Thank you so much for reaching out to us regarding your mobile phone you are wanting to unlock. You are in the right place and we are happy to take a look at this for you. Please send us a direct chat message with your
phone unlock
I have been calling many times to unlock my phone, a ticket was created and received email saying phone is unlocked but it's not. still locked
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Scam
IU feel bad for the customer service employees because they are stuck in the cross fire of this scam company. I liked this company before, they seemed honest wanting to give deals and looked like they would care for customers. Once my promotion ended I received no communications besides an email in
Question
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Customer Service
It appears we are still waiting an update from Verizon.
Poor reception
I am only getting one or two bars are home. I narrowed it down to about .75 miles north or south of me. I checked the Verizon map and it doesn't show any problems. Is this just a hole in reception?
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Can I do this with my iPad also
Can’t send email
I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone
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@XfinityJorge i sent a DM
peacock wont fully activate
ive clicked the activate banner on xfinity website multiple times, it takes me to peacock website then it says "cannot activate, something is wrong on our end". i can still login peacock and it shows i have some free channels to watch but all of the premium content such as sports says i need to upgr
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dacr60, We received your direct message and will pick up with you there. Thank you!
Need Assistance with Double Payment on Bill
I mistakenly made a double payment on my bill today. I would appreciate some assistance on the correct procedure to refund one of the payments, if possible. If a refund is not possible, what are my options? Will the double payment be a credit on next month's statement? Please let me know how to corr
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@XfinityAdrienne no not answered all i want to know is the actual amount i owe says242.91 trying to pay it and when i do on both chrome and firefox it says i have exceeded the amount i c
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
Question
user_nicf9x Customers can cancel their NOW Internet service themselves through the NOW Portal. You will need to log in to the portal and follow the cancellation process outlined there. NOW internet is a prepaid service which we don't have the ability
XfinityEricB
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18 hours ago
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Cancelation of internet
I need to cancell now internet
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