Xfinity Community Forum

Hello @user_nt215u, thank you for bringing this to our attention. We can make sure this issue gets in front of the right team! Please send our team a direct message with your full name, the name listed on the account (if different), and the service a

XfinityJustinM

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12 hours ago

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Property Damage

I have damage to my sprinkler system due to utility box and burring lines.

Question

That is correct you would have access to the Xfinity Voice features as an account manager. There may be specific settings in place on our end that need to be adjusted. If you could please send me a DM with your first and last name along with your ful

XfinityBradM

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12 hours ago

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Voice Portal Doesn’t Show Anything

I’m trying to check my call history and it says to log in the voice portal. I do that and it doesn’t show any of the features it is supposed to. There is just an informational text bubble and a link to “learn more about Xfinity voice”. When I click that it says “blocked by policy”. I really need my

Question

Hey there, @user_drnef4, thanks for reaching out through Xfinity Forums regarding your 4K device. We would be happy to help you with troubleshooting. What is the current make/model of your TV?

XfinityJeniece

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12 hours ago

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4K uhd channels say my TV not compatible

I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A

Question

Hey there, @user_uhhug2, thanks for reaching out through Xfinity Forums regarding that feedback. We would be happy to get this submitted to avoid this from happening in the future. We want you to be happy with your Xfinity services. Can you please se

XfinityJeniece

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12 hours ago

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Terrible customer service

I moved from one address to another and called customer support to help with my move request. They told me everything happened as it should, but when I call in for tech support it still connects to the old address with no options for new address. Then when I log in to the xfinity app it tells me I h

Question

Thank you very much for the clarification. When I look at the eligibility for using a ROKU device with the stream app, I do see that: To use the Xfinity Stream app, customers must: Own a Roku device and be registered in the Roku Channel Store. Be a

XfinityJohnG

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12 hours ago

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Xfinity Stream works on phone, but not my roku tv

How come Xfinity Stream works fine on my phone using the app downloaded from the play store, but when I download it to my Roku TV, I get a message that says, "Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!" If I can

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I looked, cannot locate a DM icon. Using phone so I will try to access later from laptop. I'm ready to provide all my screenshots.

user_l5cul5

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12 hours ago

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Billing issues

I was duped onto signing a form when I did online chat after Xfinity worked somewhere in our area. Ours never worked after we were texted it was restored. The chat agent stated it was mandatory for them to look into it. But instead it changed our services, raised our bill and we still had no service

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Where Is my return

Fedex, according to the tracking info, delivered the return of the phone on 2/3/26 at 11:46 to Mt Juliet, TN. So far nobody can tell me if they received it. Xfinity Mobile is the most incompetent organization I have ever dealt with. I am very glad to be rid of them!!! Hopefully I will receive my cre

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Devices

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I tried that and it says you successfully changed your plan, but when I leave the page or go to Netflix it says you are on Netflix with ads plan. I chatted with Netflix and they said payment upgrade was declined by your account partner same as the ot

bha19

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12 hours ago

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Ad free netflix on stream saver

I have Xfinity now and Stream saver bundle (Netflix, Peacock and Appletv+) I was paying for ad free netflix but just recieved an email stating that I have been downgraded to Netflix with ads from Netflix. I call customer service at Xfinity and they told me to contact Netflix so I called them and the

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Service cancellation

How do I terminate internet service

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Your Home Network

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so asking for an apology for being called a bigot and moron is apparently offensive in some way. Or is it just my imagination that my reasponses are being blocked from public view...i do not even rate a response for my original problem...

user_ziu2q3

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12 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question

Awful customer service

I called customer service today to try and resolve an issue that will not allow me to edit / add a payment method to my account. After speaking with the Customer Service Agent “Saresh” for 10 minutes, he recommended I speak to a Supervisor. I was on hold for 1 hour and 42 minutes before the Supervis

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Customer Service

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Hey there, @user_215iqp, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile services. We would be happy to help you with troubleshooting. Are you still having issues with receiving calls? Have you tried any troubleshooting s

XfinityJeniece

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12 hours ago

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Xfinity moblie

Hello my name latasha and last week I stwich over from metro to xfinity and now this morning I put the Sim in and active on the phone with a rep I have not been able to use my phone all day say emergency calls only

Question

user_0s1dbu, thank you for reaching out. The redemption can vary from the 1 Gig plan and the Xfinity Rewards offer. To confirm, are you visiting https://customer.xfinity.com/activate-peacock or https://www.xfinity.com/yoursubscriptions?

XfinityVianney

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12 hours ago

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How do I activate Peacock with the 1 gig internet bundle?

I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is

Question

Hello, user_gwf312! We appreciate you taking the time out of your day to post on our XFINITY Community forum. I'm truly sorry to hear you’d like to cancel your service. We're here to help!Please send our team a direct message with your full nam

XfinityNatalie

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12 hours ago

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Cancel service

Want to cancel service

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I’m a manager. I googled and it said that role could access it. Is that incorrect?

user_acknb4

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12 hours ago

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Voice Portal Doesn’t Show Anything

I’m trying to check my call history and it says to log in the voice portal. I do that and it doesn’t show any of the features it is supposed to. There is just an informational text bubble and a link to “learn more about Xfinity voice”. When I click that it says “blocked by policy”. I really need my

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@XfinityJohnG I have xfinity internet and cellphone, NOT tv.

Dave04222

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13 hours ago

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Xfinity Stream works on phone, but not my roku tv

How come Xfinity Stream works fine on my phone using the app downloaded from the play store, but when I download it to my Roku TV, I get a message that says, "Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!" If I can

Question

Thank you for reaching out to our team. I will be happy to look further into that streaming app issue from here. Are you a TV subscriber with us?

XfinityJohnG

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13 hours ago

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Xfinity Stream works on phone, but not my roku tv

How come Xfinity Stream works fine on my phone using the app downloaded from the play store, but when I download it to my Roku TV, I get a message that says, "Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!" If I can

Question

Aren't all ISPs moving away from offering email? I know VZW did.

eg7789

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13 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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so now my responses are being privatized so no one can read them...

user_ziu2q3

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13 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question

Thank you for confirming that you never had a subscription with Peacock prior @user_wdt39b. Let's take a closer look at your account and see if we need to get a ticket submitted. To get started, can you please send us a Direct Message with your first

XfinityAlyssaA

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13 hours ago

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peacock premium

As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.

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