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I have not had the problem of only major networks showing up. We have Extra Innings and change through multiple channels to watch different games. Last night recorded shows were not showing up on 2 of our 4 TVS. This morning it is workin
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Further to my earlier post, the only programs that show up in last watched are the major networks, cbs, nbc..etc. Programs recorded on history channel, amc..etc are not listed. Would you PLEASE fix this once and for all, thank you.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Hi @XfinityFrank Sorry to direct message you like this. But I don't see any chat button on the right side of my web page. I had a hard drive repaired on my TIVO. When I started the TIVO up again, the cable card was not linked. &
Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
Question
Ok! Thank you for letting us know. If you still have any issues with it, please reach out as needed. Have a great weekend!
DVR that doesn't require internet
I had to get new DVR because my old one wasn't working. They promised to send one that doesn't require internet because I don't want or have internet. New one worked fine for couple weeks but then said looking for internet connection . I called Comcast and they reset and it worked 2 days and I'm get
Question
I couldn't go anywhere. Remote buttons did nothing. Then a message with a restart button came up I did that still nothing so called again and they reset it. Since then I have been googling because I realized it was happening in the middle of the nig
DVR that doesn't require internet
I had to get new DVR because my old one wasn't working. They promised to send one that doesn't require internet because I don't want or have internet. New one worked fine for couple weeks but then said looking for internet connection . I called Comcast and they reset and it worked 2 days and I'm get
Question
Why can't we migrate back to Xfinity's email server? Did you sell our email addresses to Yahoo?
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
user_s5q94b Are those health care providers numbers coming from a toll-free number? Here is a great link that explains how to modify the spam and call block features. I believe that the number they are calling from is being caught in that loop of the
incoming phone calls keep getting intercepted
I have spent a good 5 hours with technical support on this issue. Twice, I have been told that the problem has been resolved. It has not. Xfinity voice is randomly intercepting calls from outside calls coming to our land line (we have terrible cell service) and asking callers to identify themselves
Question
I"m having a similar problem with my cable card. My hard drive on my tv stopped working. I had it repaired. Now when I go to the Xfinity Cable card page, the cable card to linked to a "ghost" host ID. When I try and change the host ID, i
Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
Question
Xfinity... Yahoo email is terrible. You need to make an option for disappointed customer to return to your email program. You dumping us with yahoo email and giving us no option to return is completely unacceptable!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
False Advertising - Internet Speed Upgrade
In an attempt to upgrade my internet speed, I logged into my account (shows me as a Diamond Member -- whatever that means) and selected the option to manage plan. Under 5 year options, it offers me an upgrade to 2 gig internet speed for $85 a month. There is no fine print saying this offer is for ne
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Customer Service
I have the same issue as well. Hoping for a solution that doesn't require me to get a new phone.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
Question
@user_qpw8e3 Our team is here to help. Can you tell us more about what's going on with that line. Is there a service impacting issue, Is this a low hanging line, is it damaged?
Xfinity support
Removal of Xfinity cable from my property at [Edited: “Personal Information”]
Question
Xfinity support
Removal of Xfinity cable from my property at [Edited: “Personal Information”]
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Customer Service
user_hkb88k I’m really sorry, that would be frustrating, especially after making the switch. If Yahoo isn’t letting you click things like delete, spam, or unsubscribe, it’s usually an issue with the browser or app rather than your e
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
user_dz39z1 Oh wow, this truly made my day—thank you so much for sharing that! I’d love to learn a bit more, so I can pass your kind words along to Kevin’s supervisor. When you have a moment, could you send me a direct message with
Tech
I would like to tell you but Kevin the tech that actually found my apartment. Kevin was amazing did what he was told knocked on my door. I'm handicap can't Walk fast to get to the phone when you call. Kevin was friendly and polite was done in no time [Edited: "Personal Information"]
Question
Absolutely the worst.
Never had this many issues with Any Company. Better chance at watching paint drying then having to deal with these people. Atleast then the paint won't repeatedly lie, do the opposite of what you say, try to tell you, you clicked wrong etc. can't even delete my account correctly without signing me u
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Customer Service
Hello, @user_py1sry we've been working for a few years to enhance our entire network. This will meet the demands of our customers for higher upload speeds when working from home, gaming, video chat, and many other high usage activities. I'm sorry to
days of outages and interruptions
for 3 days the internet is getting cut attributed to "network enhancements". the first 2 days we got messages about the outages. today not even that. just a random time disconnect. outages are called enhancements now? whom are you fooling? please, we don't need enhancements or whatever you choose to
Question
Yes same issue. Xfinity support is no help. Issue has been ongoing since March.
user_ujc3je
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Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
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