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Student discount
I did not realize that my student discount internet plan was only good for a year. My bill just went up by a lot. I don't graduate until 2028, but all the available student discounts I see are only for new customers. Is there a way I can get a student discount applied back onto my account?
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Customer Service
My complete address as in my email address?
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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Escalated Billing Dispute: Non-AutoPay Final Refund Miscalculation
Hello, I am reaching out to resolve a severe back-end billing error following my account disconnection on September 18th (Account ending in [Edited: Personal information]).My account status is correctly listed as "Disconnected," but the system is showing a glitched credit balance of only -$44.26. On
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Billing
Thank you for confirming. If you could send our team a direct message with your full name and full address, we can investigate and see if there is anything we can do for you. To send a "Direct Message" ("Private") message: • Click "Sign I
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
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rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Xfinity Stream Website
user_dr83du. Good afternoon! I understand you've recently moved and are having trouble accessing your account online to manage your automatic bank payments. We can certainly take a closer look at the account and help determine what needs to be update
my new address has a wrong tele nbr associated and cannot logon to pay bill properly
good afternoon I moved from MD to PA -- my MD acct is for my mother and has my [Edited: "Personal Information”] nbr on it -- my new address in PA has my sister's nbr [Edited: "Personal Information”] -- in error it was only used the day the tech came out to set up my system. I cannot log on to the we
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user_bf49kh Our engineering team has this issue on the radar, and working toward a solution. Thank you for your patience!
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Update: Xfinity never resolved my issue, when I told them I was tired of the back and forth without any solution. They just kept transferring me from one person to another.
Why is Xfinity Mobile not removing a deactivated device from my account?
I recently visited an Xfinity retail store to add a single line and device to my account. However, the representative mistakenly added two lines and two devices. When I brought this to their attention in the store, they assured me the extra line and device would be removed immediately and any associ
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user_5u2faa Thank you for reaching out to us over our Xfinity Community Forms. Our team apologizes for the experience you have had, this is definitely not the experience we want you or any of our members to have! Generally, Xfinity Mobile devices are
TERRIBLE CUSTOMER SERVICE !!!
I am extremely frustrated and honestly disgusted with my experience with Xfinity, but what makes this even more upsetting is that this is NOT the first, second, or even third time I have had an experience like this with your customer service. This has become a repeated pattern, and I am completely f
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Hey there, @user_avaoys, thanks for reaching out through Xfinity Forums regarding your delivery. I would be happy to help you with your equipment. Can you please send us a direct message with your full name and your full address? How to Send Us a D
Internet
I was supposed to get a delivery of my equipment and never received! I was sent a picture of someone else house at the wrong address a day ago
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Good afternoon @user_nobbap. We can review your account to see what promotions you are eligible for. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") m
Request for Digital Care pricing review
Could an Official Employee help with a private review of available internet pricing options for an existing customer? I would appreciate guidance on the next step. Thank you.
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Gotcha thanks for clarifying! I appreciate you doing all that up to this point, and if the issue is persisting then it definitely sounds like something we'd want to communicate to our app engineers to look into further. To get started, please send us
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Deleting old networks
I can't seem to delete old networks. I tried disconnect & forget but nothing works. I have a Google Phone.
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Customer Service
The email says I still owe money. Even though it didn't work very well for the month
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
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user_50bca4 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Cl
Cost went up????
Why has my internet service gone up again!!!! Up to $135 in 2025! Now in 2026 it’s all of a sudden up to $185???!!!
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I'm needing to change my debit card to a new one
I need customer service
How do I talk to a human at xfinity. This is the worst experience ever. I had to replace my electrical meter and my electrical panel for my house I have no Internet because they had to disconnect the wire on the outside that went into the electrical meter panel I need someone to reconnect it so I ca
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Hey there user_qazkqf! We'd love to help get your modem online, so thank you for stopping by! If your Xfinity modem is only blinking orange, it definitely indicates a connection issue of some kind. Does anything happen after power cycling the modem o
XfinitySeth
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WiFi new block
Only blinking orange and nothing else.
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