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@XfinityNatalie Thank you for reaching out. I look forward to speaking with you.
Outage marked Resolved but still no service
I was recently apart of a wide xfinity outage, which has since been marked resolved. However, I still have no service at all. I am very confident it is due to the main service line and xfinity’s network as everything in my house is new and working. I reached out to support but they scheduled my tech
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Speak to a person
There is an old Comcast wire hanging down in between my home which is for sale & my neighbor’s driveway. The wire is actually hanging down in my neighbor’s driveway. This needs to be removed in a timely manner. please respond to my email.
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Customer Service
Random unauthorized charges for no Xfinity service I use.
I have contacted xfinity mobile multiple times since December 2025, canceling a mobile account that I was using. It is now June 2026 and I am still being charged and emailed as if I have an account with bills. My next step would be legal action if necessary. I have confirmation of cancellation. I ha
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Billing
I am trying to resolve this as well. None of these suggestions work
Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end
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how do i pair my remote to my tv
Pair remote
I tried to pair my remote. I got an error message saying sorry we ran into a problem. It looks like you come from an unknown Stores.
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Account Change Request Form
Hello, I need an account change request form for my internet service. I have moved out and my roommate will be taking it over.
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Customer Service
Greetings, @user_3i1znx, we appreciate you posting on our forum regarding your service issue that remains persistent. We certainly would love to help get to the bottom of this matter by checking your appointment. Please be reminded that sending unsol
Outage marked Resolved but still no service
I was recently apart of a wide xfinity outage, which has since been marked resolved. However, I still have no service at all. I am very confident it is due to the main service line and xfinity’s network as everything in my house is new and working. I reached out to support but they scheduled my tech
Question
Outage marked Resolved but still no service
I was recently apart of a wide xfinity outage, which has since been marked resolved. However, I still have no service at all. I am very confident it is due to the main service line and xfinity’s network as everything in my house is new and working. I reached out to support but they scheduled my tech
Question
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Your Home Network
Email login help
I cant log into my emails???? [Title Edited: "Personal Information"]
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Thank you @EG! Hey @user_seja11 thank you for the opportunity to help with your move! What services do you currently have and/or are looking to activate? By the way we also have a place to have you check in the meantime our
Looking for cable cellphone and internet service bundle
Looking to leave AT&T looking for a bundle package
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1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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Your Home Network
YW @XfinityAldrik !
Technician report
I need help pulling the internal technician repair notes for a recent visit.
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Hey there, @user_qxyspt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure you have all the details of your new landline with Xfinity. When you attempt to make a call, are y
get phone number for new landline
We already have an Xfinity account that includes both internet and voice. We have installed a new landline phone and can get a dial tone on it, but it has no number. How do we get a number--either our old number with Frontier, or a new number? If a new number, can we specify the number we would like
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking for cable cellphone and internet service bundle
Looking to leave AT&T looking for a bundle package
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user_4s11a4 Thank you for reaching out! We can get a ticket opened, so you can get the account change request form. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Cl
XfinityMartyR
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Account Change Request Form
Hello, I need an account change request form for my internet service. I have moved out and my roommate will be taking it over.
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