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Billing and payments for unused services
I need help with the old address we’re all the money was coming out
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Billing
user_0ajr8y Hello, has anyone addressed your concern?
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
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Unprofessional customer service
This is the worse cable company in history no one know what they are doing agent are trained to say im sorry over and over again it takes 2 hours to review your request that was done less than 2 hours before. Can we please get a new cable company in south Florida
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Devices and Equipment
Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone
Per multiple threads I found I must posting this first to request/enable ability for myself to DM Xfinity support with request to turn off my voice mail. Apparently there was at one time the ability for customers to DM but now a customer must submit posting requesting the ability to DM Xfinity emplo
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Home Phone Features
Thank you. i'll do that.
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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I have reached out privately. I have spoken to almost 20 agents with xfinity. Including the securities team and the billing department and IT and all say they have no clue what's going on and why the lock is on the account there is no specific reason
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Useless App, Useless Troublehooting
All your app wants to do is upsell EVERYWHERE. You have dig around to find Troubleshoot and that always says there is not trouble in your area. Your app freezes up when there are problems like intermittent non-response and glacial response. Your app should switch to using the cell connection when th
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Xfinity App
@user_57dg9o, thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this f
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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Platinum Rewards trying to redeem Peacock Premium
Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we
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Customer Service
I got no reply what a waste of timw
I am trying to rent a movie on demand but can't. Please advise.
I am trying to rent a movie on demand but can't. Please advise.
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That would be a great option if I was able to get a live agent on the phone
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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I don't know how to do this
I am trying to rent a movie on demand but can't. Please advise.
I am trying to rent a movie on demand but can't. Please advise.
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Excellent! Glad to hear you were able to access your Peacock subscription. If you need anything else, we're a post away.
platinum member can't activate peacock
Hi, I am a platinum member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!
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Internet Down 21224
Internet down. Customer service not responding. Technical support not responding.
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Customer Service
Good afternoon @user_yta4iw. Can you provide some more details about your email issue? Thanks!
No Email service
On 1/28/26 at approx. 10.30am I lost all email service for [Edited: "Personal Information"]. How do I restore service?
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Need help setting up Apple Mail after Xfinity-Yahoo switch
Can access Yahoo mail online but when Yahoo is installed on Apple Mail, the Mail app does not "connect" with the Yahoo server.
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I have a similar question except I was paying for services I moved from said address Jan 2025 nowhere to transfer services to , assumed yall would credit my account for the months I paid n did not use services how do I contact someone pertaining to t
user_v25qs1
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13 hours ago
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Continued Billing at Old Address
Hello Help Team, I moved from my old address of [Edited: "Personal Information"] in end of September. I received an email from Xfinity on 09/26/2025 at 11:46 am that the service has been cancelled. The new owners of that place also started Xfinity service around that time. But i am still getting bil
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