Xfinity Community Forum

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Help Wifi kicks me off for months. Cannot use intermittently for hours

It has happened after the city wide power outtage a few months ago and

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Customer Service

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Hello, @machado22 thank you for reaching out over Xfinity Forums. I completely understand how the pixelation/sound issues is problematic when trying to view your DVR recordings and live programming. I appreciate the update of already trying some trou

XfinityJustinC

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4 hours ago

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screen pixelating constantly for months while watching Comcast programs

For many months now I have encountered this issue no matter which HD channels I am watching. Why does this continue to happen? This occurs at least 10 times an hour and lasts about 2-3 seconds. When this does occur I will miss the audio/video for that duration as well. To say this is disruptive to m

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@mhf13 Thanks for reaching out to us in reference to accessing your email account. You have reached the right person and I would be more than happy to assist today. Also wanted to confirm if the information provided by @BruceW on the Xfinity platform

XfinityCarolyn

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4 hours ago

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Blocking email access from Starlink

When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or

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Yes I currently have Xfinity, I am a customer.

user_0ky5l6

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4 hours ago

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URGENT: Downed Comcast line attached to power line and hanging over public land

There is a downed telecommunications line from a utility pole that someone has improperly attached to my roof and then tied to a PG&E power line. The loose end is hanging over public parkland and poses a safety hazard. This is NOT a service issue — it is an outside plant safety hazard. I need a haza

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I have basic cloud DVR. Will the Xi6 box be able to record and play from the cloud DVR? One more question...the instruction booklet for the boxes says "If you have a Primary Box, be sure that's also powered on and activated." Do I need

david.g1

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4 hours ago

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new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

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@user_3pmvz2 What are the troubleshooting steps you've taken from your end? Have you attempted to access those details/settings through the management option in xfinity.com?

XfinityBradM

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4 hours ago

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Profiles missing on my Xfinity App

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

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Hey there user_fgiu8f! I appreciate you coming to our community for support with your phone issue, and you're in the right place for help! Above all we'd hate to lose you as a member of the Xfinity family, so I want to help you with this however we c

XfinitySeth

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4 hours ago

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Ready to switch to another company

I need to talk to someone to resolve my phone issue. It has been since the beginning of January. I am paying for the services that I want, but have nit had any service. Comcast used to be great at resolving issues, now that is not the case.

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If there is a signal / line / connection quality impairment somewhere, a new modem won't fix it. What do the modem's signal status values look like ? Try getting them here: http://10.0.0.1 Please copy all of the text in its entirety of the *Do

EG

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4 hours ago

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When do routers get replaced with more modern ones

I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology

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Hey there, user_maur2f! We appreciate you knocking on our XFINITY Community door with the issue you have experienced, not being able to pause your devices on the XFINITY app, too. By chance, have you checked for any updates from the app store and cle

XfinityNatalie

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4 hours ago

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Unpause devices

I can’t unpause devices and there no option for me to unpause my devices

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Thank you for reaching out to our team. I am sorry you are experiencing issues with your service, and I will be happy to look further into that from here for you. Can you send me a direct message with the full name and complete address for your servi

XfinityJohnG

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4 hours ago

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Why do I have to restart my modem multiple times per day?

Starting four days ago I have had to constantly restart my modem, it is seriously starting to [Edited: language] me off because it is stopping me from doing the one thing that helps me relax, which is gaming.

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Hi there, @user_k9mmza! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the activation trouble, but from what you've described and the troubleshooting you've done, it does sound like you have no signal in the home. That

XfinityFrank

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4 hours ago

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Initial setup-xfinity modem blinking orange

Hello! I am new to xfinity and was trying to get this wifi setup in our home we just moved into. I followed the instructions provided with the modem and cables sent to me, but every time my router blinks orange indefinitely. I have tried every coax outlet in the home (4 total), I have tried resettin

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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t

EG

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4 hours ago

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Internet disruptions for 4 days

Last week Wednesday, Thursday, and Friday, and now today Monday my service has went out. How much longer is this going to continue to happen and what are you going to do so it doesn’t keep happening?

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user_cuar5y There is truly no set balance limit for a payment arrangement. We are happy to help investigate this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a furthe

XfinityThomasB

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4 hours ago

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Assistant and Customer Service Phone Support

I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Initial setup-xfinity modem blinking orange

Hello! I am new to xfinity and was trying to get this wifi setup in our home we just moved into. I followed the instructions provided with the modem and cables sent to me, but every time my router blinks orange indefinitely. I have tried every coax outlet in the home (4 total), I have tried resettin

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You can restart the modem remotely using the Xfinity App, but if it's not online, it won't reboot. https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem

EG

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4 hours ago

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Reboot modem remotely

Xfinity says there is an outage at our home. I can’t get support because of this. However, our neighbor who has Xfinity has service for several hours after the outage and our ID shows up as online on the network list. Im out of the area. How do I reboot the modem remotely?

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You don’t seem to understand the problem. I don’t even qualify for one because my balance is below $25. I’ll post it here for you to review: “I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with th

user_cuar5y

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4 hours ago

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Assistant and Customer Service Phone Support

I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.

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@user_e65de8 What troubleshooting steps have you taken from your end? Have you attempted to reset your network settings, restart the device, ensure the eSIM is active?

XfinityBradM

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4 hours ago

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how to report phone service outage

my phone service is out for 2 days. cable was out last night. I have been unable to report it though web sites. How do I report outage

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Why do I have to restart my modem multiple times per day?

Starting four days ago I have had to constantly restart my modem, it is seriously starting to [Edited: language] me off because it is stopping me from doing the one thing that helps me relax, which is gaming.

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Customer Service

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user_marmzv, Hi there! Thank you for taking the time out of your Monday to reach out and for explaining everything in detail. Your experience is our number one product and this is definitely not what you and your family should've experienced.&n

XfinityGabriel

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5 hours ago

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unacceptable technical support, poor customer service

I would like to complain about horrible technical and customer support i have received with my new order for internet at home (new service). This is for order number [Edited: "Personal Information"] that was scheduled on 21 Feb 2026. to make it short what is stated below: - technician cut existing D

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user_cuar5y Very sorry for the frustrating experience. Has there been a previously missed payment arrangement? There is only one payment arrangement able to be setup on a past due balance. If that arrangement is missed there is unfortunately no addit

XfinityThomasB

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5 hours ago

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Assistant and Customer Service Phone Support

I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.

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