Xfinity Community Forum

user_nooooooo Hello, what steps have you taken to install the modem prior to using the application?

XfinityVictor

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14 hours ago

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activate new modem on existing account

I'd like to activate the new modem I installed without needing to download the app.

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Thank you for reaching out here. The only option for any assistance with that NOW Wi-Fi service is through the https://www.xfinity.com/xfinityassistant/?intent=inva.chat?vaderIntent=NOW_WiFiPass site. NOW Wi-Fi Pass is a standalone product sold outsi

XfinityJohnG

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14 hours ago

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Refund

There's 2 different payments for $10 to Now Wi-Fi from my card ending in [Edited: "Personal Information"] on July 5th 2026 for [Edited: "Personal Information"]. I would like a refund because I can't get any service

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Legacy Comcast.net Email Server Sync Freeze Since June 16 – Rejecting External Mail

Hello, My comcast.net email address has been dropping the vast majority of my incoming emails since around June 16th. To give context on the severity, I typically receive hundreds of emails per day; now, I am lucky if I receive 10 to 15, and I am deeply concerned about missing critical emails. This

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Email

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NFL Channel and The Red Zone, no refund, after 44 yrs we say goodbye

Losing the NFL Channel and The Red Zone were one thing but refusing to offer a credit or something to those of us who have been paying for the channels for 3 months without service. WHICH by the WAY - XFINITY opted to turn off. ESPN/Disney offer to allow the channels to remain on while negotiations

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Channels and Programming

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@user_6ahs3u If you still see a service interruption message from the Xfinity app, then more time is needed for our repair teams. The time/update you see is the same one a phone agent, and my team will see as well.

XfinityShawn

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14 hours ago

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“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a

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email not arriving

My account has stopped receiving emails. I can still send emails, which arrive promptly. But the last email I received was over 30 hours ago, and I usually receive several dozen emails a day. Emails I send to my Comcast account from other services don't generate any bounce or error message. They jus

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Email

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Hello user_ypnu6q, and thanks for your post! Paperless billing is opted out from via the Xfinity app after logging in 👍 For a quick guide on how to get that done, please check out xfinity.com/support/articles/signing-up-for-paperless-billing.

XfinitySeth

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14 hours ago

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billing

Hello, I need to cancel the eco bill and go to paper in my mail. Thanks

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Hello @user_9iyumb, thank you for reaching out! This is not the experience we want you to have, and I would love to assist you here. How can we help you today?

XfinityAbby

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14 hours ago

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Customer Service

Your customer service representative has kept me on hold for over an hour. I honestly believe this was intentional. He had no intentions on helping me further and said he was asking his manager for assistance. In actuality, he placed me on hold, hoping I would hang up. I have also been recording thi

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billing

Hello, I need to cancel the eco bill and go to paper in my mail. Thanks

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Billing

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I also continuously have issues with Fox news. Often when I select the channel via the guide it looks like it is trying to load whatever show is currently on, but then returns back to the guide. Other times in the middle of a show, it will randomly c

user_bev615

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14 hours ago

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I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.

Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i

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Where do I manage push notification settings in the xfinity app

I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we

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Xfinity App

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Going through this right now we had a thunderstorm yesterday and our internet went out in the morning, it said it would be fixed that same day and the time kept getting pushed back today i woke up to no internet and it gave me another estimated time

user_6ahs3u

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14 hours ago

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“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a

Question

user_5c3czm That is correct at this time.

XfinityShawn

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14 hours ago

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ONT modem

1 year ago (May 13, 2025 to be exact) Xfinity connected my newly built home with fiber. I was set up with an ONT modem (The Nokia NKFN11AEL model 3FE48103AAAA) to be exact. It then runs to the classic Xfinity white tower router. I was hoping to just have one unit, even it is a self purchase. I can N

Question

user_g7ac1y Thank you for letting us know you are encountering freezing on your Disney + and Hulu apps. Since your issue is impacting both Disney+ and the Hulu app, it may be more connection-related. How are you using the apps, and have you done any

XfinityAmandaB

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14 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Your company's customer service has failed at every single level. This is astoundingly bad customer service.

user_jd8euk

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14 hours ago

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How do I file a complaint about a specific individual or individuals?

I was told on Friday that my issue -- which should have been resolved by then -- had been escalated to a "corporate escalation" team. Someone named "Cecilia" called me on Saturday. I was eating and asked her to call back later. She said she would, and she also sent an email Saturday afternoon that s

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Customer Service

Your customer service representative has kept me on hold for over an hour. I honestly believe this was intentional. He had no intentions on helping me further and said he was asking his manager for assistance. In actuality, he placed me on hold, hoping I would hang up. I have also been recording thi

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Customer Service

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RCS waiting for activation issue on iPhone and Xfinity Mobile

I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin

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Network

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Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last nam

XfinityDemitrius

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14 hours ago

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How do I file a complaint about a specific individual or individuals?

I was told on Friday that my issue -- which should have been resolved by then -- had been escalated to a "corporate escalation" team. Someone named "Cecilia" called me on Saturday. I was eating and asked her to call back later. She said she would, and she also sent an email Saturday afternoon that s

Question

@supernintendo Thank you for providing additional information, We can't guarantee a engineer escalation especially before exhausting all troubleshooting. As asked earlier, how long have you had the box?

XfinityKam

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14 hours ago

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braves vision glitches constantly

We have an XG1v3 settop box with pristine RF levels, 44 dB SNR, and yet channel 1254 is constantly glitching. Audio cuts out, video freezes, often both at the same time. Tiling as well. The difference between this channel and all the other linear channels in the guide is that Braves Vision is delive

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Good evening @user_wpqytk. Do you have an X1 voice remote you can try using to turn on the box?

XfinityRaf

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14 hours ago

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Power button on x1 box

My x1 box has no power button and will not turn on even after unplugging it

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