Xfinity Community Forum

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I am well aware of the "up to" clause but realistically getting half or less speed is not acceptable period. In fact I recorded 17mbps last night and it took over half hour to download new firmware to update a specific device when it normally takes a

user_4a1oy2

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21 hours ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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access e-mail at [Edited: "Personal Information"]?

user_8eii12

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21 hours ago

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Comcast.net email

How do I access my comcast.net email

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Good afternoon mordhorst I can certainly understand your concern if your email address or address list may be hacked. If you haven't already one thing I would suggest is changing your email password. In addition to that, I would advise that you get i

XfinityJon

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21 hours ago

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Hacked email address list

people are sending me emails saying they are receiving requests from me asking for money, requests I did not send. What should I do?

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@XfinityQuemekia I have a 2 gbs download, can you confirm if the Xb 10 is available in the Boston area

user_e7d7e5

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21 hours ago

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Xb10

How do I get xb10 gateway

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Ebony was real helpful and was a pleasure to speak with five stars for her

user_5h1oya

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22 hours ago

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leave a review

I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s

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@XfinityAlfonso neither number works. They are disconnected

user_527f81

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22 hours ago

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Phone number customer service

Billing i want the phone number to customer service

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user_5xv7p5 Excellent question! You would need to login, and send a Direct Message so we can get some account details privately. Are you able to login? Click "Sign In" if necessaryClick the "Direct Message" icon or https://forums.x

XfinityKassie

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22 hours ago

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promotion

recently, I ordered the new iPhone 17 and a new Apple Watch from my Xfinity store. My phone was delivered through UPS. I received it my watch which came from FedEx was stolen before it reached me and I have received an empty box that was straightened out but being I wasn’t able to activate my watch

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Unacceptable Policy No Free Mobile Line

Like many others here, I recently upgraded my Xfinity service with the understanding that I would qualify for the free mobile line promotion. I already have Xfinity Mobile and wanted to use the free line for my business. Instead, I was told that because I already have mobile service, I don’t qualify

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Plan

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Still Billed after Cancelling

I went to an Xfinity store in person a few weeks ago. I had them cancel my service, and I returned my equipment. This morning I get a “thanks for your payment” email from Xfinity, and find out that I’m still being billed. I logged onto my account, and I can’t tell whether my service was actually can

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Customer Service

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Mystery coax splitter

Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new

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X1

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Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversations/getting-sta

EG

commented

22 hours ago

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Move wifi cable from second floor to basement

Hi! Our wifi cable is installed in the second floor of our house. I would like to schedule a technician to come to my house to relocate the wire to the first floor. I understand there's a charge for this, which is no problem. I'm reading earlier messages saying this kind of appointment is possible,

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user_8zlwjt Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you get a technician scheduled to get the line relocated to the first floor. When you can, please send a Direct Message with your full name and ad

XfinityBenjaminM

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22 hours ago

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Move wifi cable from second floor to basement

Hi! Our wifi cable is installed in the second floor of our house. I would like to schedule a technician to come to my house to relocate the wire to the first floor. I understand there's a charge for this, which is no problem. I'm reading earlier messages saying this kind of appointment is possible,

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This doesn't help, and it's something that you may not want to hear. They have an out. It's technically and legally not a "breach of contract" as they do not guarantee speeds. And they advertise their speeds as being *up to*. See their network manage

EG

commented

22 hours ago

to the conversation:

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

Question

How can I activate seasonal hold? Please see https://www.xfinity.com/seasonal Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...",

BruceW

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22 hours ago

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Seasonal hold

How can I activate seasonal hold?

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Move wifi cable from second floor to basement

Hi! Our wifi cable is installed in the second floor of our house. I would like to schedule a technician to come to my house to relocate the wire to the first floor. I understand there's a charge for this, which is no problem. I'm reading earlier messages saying this kind of appointment is possible,

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Customer Service

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Seasonal hold

How can I activate seasonal hold?

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Customer Service

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user_fgr20 thank you for using the Xfinity Community Forums page to reach out regarding your emails going to the Spam folder automatically from a particular sender. Are you able to confirm if this is the only sender whose emails are being filtered in

XfinityMarcus

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23 hours ago

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Prevent email from going to SPAM

Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent

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... the IMAP Comcast password is incorrect. ... If you are using Comcast's servers (mail.comcast.net, imap.comcast.net, and smtp.comcast.net), the email password is the same as the pas

BruceW

commented

23 hours ago

to the conversation:

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IMAP password

I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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Your Home Network

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Hey @Anon186741 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email on the phone. I would be more than happy to offer my assistance looki

XfinityJanelle

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23 hours ago

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

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