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user_hnpdqv Thank you for working with us in our DM. If you change your mind and desire to come back to our family please let us know. We will be here for you.
Cancel internet
I like to cancel my internet connection. I dont see an option easily available anywhere. Please help
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@user_1vicww I’m sorry to hear of the issues you're having with your DVR freezing. Did you also replace the coax and HDMI cords when you swapped our the box? Do you have any splitters or additional devices connected to your TV? Does this also
Tv freezes periodically, while watching any channel, the Dvr or trying to use the guide
for several months shows freeze from 2 seconds to a minute. This also happens when i am trying to go to the guide or fast forward. 2 weeks ago they replaced my x1 ( for other reasons). The problem persists. I have restarted all boxes and checked all cables. What should i do, this is getting frustrat
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j-bf Thank you for keeping us posted so we can make sure you can enjoy your content through Peacock. What steps have you taken to activate your Peacock subscription? You can find instructions here if needed. What kind of error are you running into wh
Activate Peacock!!
I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??
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@Johnsonroda127 OK that gives me some hope. I had called in and thought I was getting somewhere, then suddenly got transferred to a new rep (but I could tell she was USA-based) that seemed to know what she was doing and creates an "ECM" ticket on m
Purchase movies did not move over from employee account to new account.
I was a comcast employee for 16 years. And purchased well over a hundred movies in that span of time. I've recently stopped once my employee account ran out 3 months ago and then just today started a new account. All of my movies are not on my saved area of my cable box. If I log into the stream app
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Hello Prizefighter! Thanks for reaching out to us on our Xfinity Forums. I'm sorry for the trouble you are having with accessing the Xfinity gateway through the Xfinity app. You have taken all the steps that we would normally try, thank you for that
Xfinity App shows modem OFFLINE despite being connected to it.
I work for Comcast and have a courtesy account. I recently swapped my customer owned modem out for an Xfinity device. I went through the setup process but was forced to call because the app could not recognize the QR code or manual CM MAC input. I had to call in and the agent said they activated my
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Good morning, @bcj99. You've come to the right place. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To”
Being charged for my free phone since since July 20, 2024 billing
I am praying someone can help me! I took advantage of a free Pixel 8 phone back in May (April?) 2024. I checked the June 20, 2024 billing to ensure that I wasn't charged for the free Pixel 8 phone and saw there was a charge and a credit both in amount of $29.16 on the bill. I did notice that my old
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@user_fzpibq I never received an email from Xfinity about this. We got the plan in August 2025, but did not get any other information. We were told we could get Peacock, but we've tried to sign up. I suppose we.ll be getting an email from you
Activate Peacock!!
I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??
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ring3 Let's take a closer look at this and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how tos send a DM in case you need them: Click "Sign In" if necessary • Click the
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Virtual prepaid card redemption code lost — request reissue
Hello Xfinity Support, I received an Xfinity virtual prepaid promotional card. The card was used once, then placed on hold after a merchant decline. I do not have the original redemption code, and the card is now inaccessible. I understand the redemption code cannot be retrieved, and I am not reques
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Was directed elsewhere to site “myprepaidcenter.com”. With help from them my reward code was found. However, the code doesn’t work. Made multiple attempts with representative on the phone. He gave me a case number and they are apparently looking int
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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Xb10
Would like to get the xb10 shipped to me. How do I start this process?
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Customer Service
Cable box needs replaced
Living room cable box —- we keep getting scrambled pictures we have shut down rebooted replaced hdmi cables several times this has been going on for months
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Customer Service
I need to cancel my internet service.
I need to cancel my internet service.
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Sign-In and Account Management
@user_vxiixo @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th
Hacked home network (confirmed by pro), three routers in a row instantly breached
Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b
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user_khgokn Hello! Thank you for reaching out to us here on our Community Forum. Thank you for letting us know of this issue and we are sorry that it is taking place. We will notify our team to see if the glitch can be fixed as soon as possible. For
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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I just sent message and awaiting response.
Billing Dispute - Credit Report Error - Service Never Installed
Xfinity canceled my installation multiple times, I returned the equipment, but now have a balance on my credit report.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Xb10
Would like to get the xb10 shipped to me. How do I start this process?
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