Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428.3K)
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Credit for outage
My tv service was not working so I called on Fri Jan 16 and it didn’t get fixed until yesterday Jan 20. I would like to request a credit for the days I did not have proper service.
Question
user_gm9z9n Our team is not able to modify payment options as that is a self service option. When you log on to your account you need to make sure you are using a profile Manager or Primary otherwise you will be restricted.
Remove Payment Method
I'm trying to remove the card that is linked to my account but I keep getting a "restricted" message. I've already been billed for a month of service after I cancelled my account and want to make sure it doesn't happen again. FYI, I called customer service about the billing issue on 1/15 and was ass
Question
@user_5rwiuv Thanks for reaching out to us, we do apologize for any inconvenience you're having with your mobile services. Go ahead and send us a direct message including your first and last name and complete service address so we can l
My issues are not being correct with Billing
My new iPhone 17 Pro Max order was received on December 30th. Confirmation Number: 3726400274711161885 New iPhone arrived on January 8th and I activated it. Received no return label for the iPhone 14 Pro Max to receive my $700.00 credit. As of January 21st, still no label. January 8th online sales p
Question
Not getting emails again
Changed pw last night and got new emails for the first time since yesterday morning. Now same problem. No emails even though I'm gettingnthem on my phone
Question
•
I'm having the same issue. Is there a problem with Xfinity email?
Unable to login to Xfinity App on my phone
Unable to login to Xfinity App on my phone. Reinstalled app twice, tried my username, email, phone number. Every time I get error: Xfinity ID you entered was incorrect. Please try again. I am able to login to xfinity on my computer. I called yesterday Jan 18 2026 and they gave me Case ID: IH26677771
Question
Credit for outage
My tv service was not working so I called on Fri Jan 16 and it didn’t get fixed until yesterday Jan 20. I would like to request a credit for the days I did not have proper service.
Question
•
Billing
My issues are not being correct with Billing
My new iPhone 17 Pro Max order was received on December 30th. Confirmation Number: 3726400274711161885 New iPhone arrived on January 8th and I activated it. Received no return label for the iPhone 14 Pro Max to receive my $700.00 credit. As of January 21st, still no label. January 8th online sales p
Question
•
Customer Service
@XfinityBrianH I sent message yesterday with all the info, still no answer. In the meantime I resolved issue myself.Hoping below helps xfinity to provide solutions to others with same issue, as I couldn't find this anywhere.On iPhone, go to:Settings
Unable to login to Xfinity App on my phone
Unable to login to Xfinity App on my phone. Reinstalled app twice, tried my username, email, phone number. Every time I get error: Xfinity ID you entered was incorrect. Please try again. I am able to login to xfinity on my computer. I called yesterday Jan 18 2026 and they gave me Case ID: IH26677771
Question
Remove Payment Method
I'm trying to remove the card that is linked to my account but I keep getting a "restricted" message. I've already been billed for a month of service after I cancelled my account and want to make sure it doesn't happen again. FYI, I called customer service about the billing issue on 1/15 and was ass
Question
•
Sign-In and Account Management
Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding you movie search category. Do you have a picture that you can provide us with so we can see what you are referring to?
movie search category removed
Up until a couple months ago on my xfinity cable boxes there was a search category called something like "movies on your streaming services". It was located under "on-demand / movies". It was right under the new and most popular search category. Using the movies on your streaming services search ret
Question
anristudio Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and ser
Unable to login to Xfinity App on my phone
Unable to login to Xfinity App on my phone. Reinstalled app twice, tried my username, email, phone number. Every time I get error: Xfinity ID you entered was incorrect. Please try again. I am able to login to xfinity on my computer. I called yesterday Jan 18 2026 and they gave me Case ID: IH26677771
Question
I bought the iPhone 17 pro max and got delivered to my house. The phone box was opened and got a called right away that I had received a refurbished phone. I called xfinity to confirm the situation and got transferred to another department which the
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
Question
Trade in credit
We traded an iPhone 15 plus in on October 22 of last year and still haven’t received the credit the credit was for the line *************. We turned it into the store at broadmoor in Colorado Springs. The representative Caleb took the phone and said he would apply the credit. The manager Alex knows
Question
•
Plan
jg8875 I am glad to hear the technician was able to get everything back up and running for you! Please let us know if you have any other concersn we can assist you with.
Pretty sure cable bury crew cut my... no internet
I've had working xfinity for a couple weeks and it's great. Today the crew came out to bury the fiber line from the road to my house. While they were out here the internet stopped working and I have no connection at all. How can I get a tech out here to run a new temporary line or troubleshoot this
Question
Well, despite over 3 weeks of back and forth messaging via chat and phone and multiple attempts at scheduling a bucket truck to change our primary wire from the utility pole to the house, we have had either repeated visits by clueless 3rd party contr
How to replace above-ground cable line
We just finished a home remodel and need to have the cable line replaced between the utility pole and the new weatherhead (service head) entrance to the house, but every time we try to schedule a service visit requesting a bucket truck through Xfinity they keep sending regular 3rd party installers i
Question
user_faypbl Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have a billing concern with your Xfinity Mobile service. Our team would be more than happy to look into this further with you. Please send
Mobile Billing Fraud
I have chatted , visited the store multiple times, called and yet nobody can honor the offer I signed up for on my phone. This is unconscionable!
Question
bluzman99 Thanks for reaching back and letting us know. Let's try this link to see if you can get us a DM. https://forums.xfinity.com/direct-messaging How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" i
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
Question
@user_cjk12 I suggest that you Google "wet iPad does not turn on" immediately for tips and follow them. Do you have a device care plan such as AppleCare+, or one you purchased from Xfinity? If so, contact them. If not, the standard 1 year warranty un
my ipad has gotten wet i purchased the ipad thru Xfinity doesnt turn on
ipad got we doesnt turn on apple ipad
Question
user_iQB Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad
XfinityBrianH
commented
6 hours ago
to the conversation:
0
0
Mobile Device Trade-In Discrepancy
Hello, I'm running into a brick wall with Xfinity regarding my device promo credit. I began new service with Xfinity in September, where they were offering a $500 device trade-in credit. I sent in my device in late September, then I received an email from Xfinity a couple of weeks later saying that
Question