Xfinity Community Forum

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@XfinityCarolyn there is no "direct message" icon after I sign in.

user_ajizrq

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13 hours ago

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Unable to get the 299 Smartwatch Discount for being a Platinum Member

On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta

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Even though I am a Platinum member there is no smartwatch benefit listed. Can you generate a code for me? I am also unable to submit a support ticket.

user_ajizrq

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13 hours ago

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U

Unable to get the 299 Smartwatch Discount for being a Platinum Member

On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta

Question

Hello @user_tcws92, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Our residential customer service phone support is 1-800-934-6489 or 1-800-266-2278. Our Business support pho

XfinityChelseaB

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13 hours ago

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Customer Care Business Support

I am a Commercial/Business (CB) customer with both residential and business accounts. After recently changing my phone number, your IVR system now exclusively routes me to residential support and fails to recognize my CB account. Agents have repeatedly not warm-transfered me to CB Care. The IVR rout

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Good day user_prjy81 👋 I appreciate you coming to us with your service issues because above all else we never want you to be without your internet for as long as you have! If you're still waiting on a follow-up from that recent technician appointmen

XfinitySeth

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13 hours ago

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internet problems

I have no Internet, so I had called regarding that problem. A tech came to my House an said that he couldn't fix it but he would put note to get someone else to come check the Internet . It's been almost a week ago. I'm looking for a answer when are they going to fix my Internet because I need it.

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Hi there, @user_4mdafa! Thanks for reaching out about The Lioness working with your Paramount+ Showtime subscription. The networks decide what content is available On Demand. I agree that seems like a mistake if the rest of the season is there to wat

XfinityRay

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13 hours ago

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Media rights tagging error

The Lioness S3E4 is uniquely locked to the standalone app despite having the Showtime bundle. Like all other episodes the current season it should be tagged to “free with paramount+ with showtime” but S3E4 is only available within xfinity for standalone subscribers of paramount+ which is an xfinity

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Sorry, no. Just the box and tv. Thank you, though.

user_ga3t5r

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13 hours ago

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Audio issue

Audio on my tv constantly fades in and out. Running tv speaker on HDMI. Wireless cable box. I’ve tried unplugging and rebooting and done a system refresh. Anything else I might try? Thank you.

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I am sorry to see you want to cancel and I can help with your request. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Click

XfinityAbel

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13 hours ago

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Cancel

I want to cancel my service

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user_3fdmc7 We appreciate you reaching out to us over our Community Forums, and can take a look at signal levels from here. However, a technician may be needed for an in depth look. Please send us a direct message. To send a "Direct Mes

XfinityMartyR

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13 hours ago

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Upstream partial service: bonded to 1 of 4 channels, T3/UCD storms every 11-12 minutes, and a 21-minute registration failure

I have an intermittent but persistent upstream problem that started this morning and is still going. Downstream looks fine, upstream does not. I have logged the modem's own diagnostics every 5 minutes since 10:30 today. Requesting a return-path sweep and, if a corporate moderator can, a CMTS-side lo

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Cancel

I want to cancel my service

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Your Home Network

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Cancel

I want to cancel my service

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Customer Service

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I click the the box with a red dot on the upper right of the screen then it sends me to a page that says name

user_2759bf

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13 hours ago

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Charged for equipment I never received

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

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user_2759bf - I replied to your DM, are you able to respond to that message?

XfinityThomasA

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13 hours ago

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Charged for equipment I never received

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

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It’s sending me every where except a place to dm

user_2759bf

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13 hours ago

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Charged for equipment I never received

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

Question

Hello, there @user_43fe79 I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if nece

XfinityDuron

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13 hours ago

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Fire hazard in equipment and refusal to replace

I have the xfi complete plan that I am paying a monthly fee for. As part of that I have a wifi booster that Xfinity provided. Today the booster started to make a loud humming noise and was very hot to the touch. I called customer service and they said to take it to the store to get it replaced. I di

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Hello mhold54! I appreciate you connecting with us in our community about the cut line severing your services. While we always want to be made aware of any cut lines in your area, above all we never want you to have to wait long when services are imp

XfinitySeth

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13 hours ago

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Cable at pole severed

Cable on the ground was severed. All 3 services gone (internet, tv and phone). This cable is ABOVE ground, not buried. Looks like it just needs to have a piece respliced. I called Xfinity and repair date I was given is September 9, 2026. Why 2 weeks? Was not even told about an emergency drop line. I

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Customer Care Business Support

I am a Commercial/Business (CB) customer with both residential and business accounts. After recently changing my phone number, your IVR system now exclusively routes me to residential support and fails to recognize my CB account. Agents have repeatedly not warm-transfered me to CB Care. The IVR rout

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Customer Service

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Issues with my email account IMAP password [Edited]

I am using the same password as I do to sign on to xfinity when asked for password "IMAP account "Comcast," yet it will NOT accept the password and therefore I can not get email on my phone. [Title Edited: "Personal Information"]

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Devices

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Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type

XfinityVictor

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13 hours ago

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Prepaid $200 virtual debit card expired

Good afternoon, I signed up for Xfinity last year and overlooked the email with the $200 prepaid debit card. I did not know it had such a short expiration of 6 months, which is not the case for every prepaid debit card I have ever received. I have been happy with Xfinity service and would like acces

Question

Hello, @user_k6so0x thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would definitely like to help investigate the recording errors on the Firestick. I know it can be frustrating when features such as

XfinityJustinC

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13 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Hey there, @user_ut9hr3, thanks for reaching out through Xfinity Forums regarding your billing concerns and your customer experience. This is definitely not the customer experience we want you to have, and we do not want to lose you as a customer. &

XfinityJeniece

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13 hours ago

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Unsavory Customer Service

Every month after initial start of service, my internet bill has increased with no resolve other than empty promises. I escalated to a supervisor and Dave N. #574 was not helpful despite the notes left on the account. I cannot locate the corporate number in effort of escalating the matter. The amoun

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