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@XfinityJohnG I am having this same issue! It is driving me crazy!
I have gotten over 100 calls from 888-934-6489
Since August 8th, I have gotten 111 phone calls and voicemails from 888-934-6489. Each voicemail plays an automated message that says "this is your call back", gives me a list of buttons to press, and then says they're sorry they missed me, but I never once asked Xfinity for a callback. I answered o
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Unable to return the xfinity mobile
Having problem with returning xfinity free phone given as a compensation. Had calls with multiple customer service agents / supervisors / store people but not able to solve the problem. I am here to sincerely request the help to return the phone. The below is all about the case. I had a problem with
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Devices
help with email spam
i am getting at least 12 spam emails every day from different hotmail email addresses. i have tried to filter each one in the email filter options but they still get through. they just change the name before @hotmail.com. i made a filter rule to block each one. then i make the condition from sender,
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Thank you, @Biff-Tannon I would need to access your account which I would need you to DM me your full first and last name along with your full service address so that I can answer that question for you.-Richard
Extreme Internet Download Speed?
Greetings, In my plan, I am paying for "Extreme Internet". How many BPS am I supposed to be getting with "Extreme Internet"?
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Please just answer my question? How much of the $117.76 is for Extreme Internet?
Cost per Month of Extreme Internet and Xfinity Voice Unlimited
Greetings, On my Xfinity Plan monthly charges it states: Extreme Internet and Xfinity Voice Unlimited: $117.76 How much of this is for the Extreme Internet?
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user_qdwt7d Thanks for reaching out to us about the streaming issue you have been having. This certainly isn't something we want to hear happening for any customer, and we would be happy to assist with looking into what has been done, and what more w
[Edited: "Inflammatory"]
🚨 ALERT NEW CUSTOMERS🚨 [Edited: "Inflammatory"] OVER A MONTH of outages, freezing, audio drops, and zero real solutions. Even after escalating all the way to senior management and the CEO’s office, nothing has been fixed. According to Xfinity, I’m apparently the only customer using their Xfinity S
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user_cnkbho So you wouldn't be messaging me specifically, but rather selecting Xfinity Support as the intended contact.
Terminate service
Hello, I am looking to terminate my Internet service. Could you please advise on official steps to follow to cancel my account? I want to make sure I am not billed after the cancellation. Thank you.
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Extreme Internet Download Speed?
Greetings, In my plan, I am paying for "Extreme Internet". How many BPS am I supposed to be getting with "Extreme Internet"?
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Customer Service
I will be piggybacking on this post as I cannot figure out how to post. I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Creating “strong password” ; part of the initial st
New Yahoo Migration Won't Move Past Password Page
Invited to Yahoo Mail. The sign up goes to the Password page then simply reloads the password page despite that being the password. No errors. Not moving to the next section. Yahoo says its Xfinity problem, so based on my past experiences with similar[Edited: "Language"] no doubt Xfinity will say it
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Hi there, @Biff-Tannon ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your account questions. Please be assured you reached the right
Cost per Month of Extreme Internet and Xfinity Voice Unlimited
Greetings, On my Xfinity Plan monthly charges it states: Extreme Internet and Xfinity Voice Unlimited: $117.76 How much of this is for the Extreme Internet?
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thexperts Thank you for providing your feedback and the details of your experience, I can understand why you would be frustrated. If you change your mind, our team can review your account and the tickets that have been opened for the issue and see if
Negligent business practices, not secure, phone or Internet, customer support nonexistent
Internet and phone both with Xfinity all hacked and compromised starting July 2025 still ongoing no support over 50 hours of communication with security department. Open cases replaced modem and still no resolution. Customer service passes you on from one agent to the next and ultimately ends up in
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[Edited: "Inflammatory"]
🚨 ALERT NEW CUSTOMERS🚨 [Edited: "Inflammatory"] OVER A MONTH of outages, freezing, audio drops, and zero real solutions. Even after escalating all the way to senior management and the CEO’s office, nothing has been fixed. According to Xfinity, I’m apparently the only customer using their Xfinity S
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Customer Service
Markus, you are not showing up in the recipients list, so I can't send you a direct message.
Terminate service
Hello, I am looking to terminate my Internet service. Could you please advise on official steps to follow to cancel my account? I want to make sure I am not billed after the cancellation. Thank you.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage with no word
It’s been over 24 hours since my outage with the o my ETA being “As soon as possible” there is no way of getting an actual update just when it’s finally fixed whenever that is. Customer service automated robot hangs up on me as soon as it detects an outage in the area under my account. I wish I wasn
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cost per Month of Extreme Internet and Xfinity Voice Unlimited
Greetings, On my Xfinity Plan monthly charges it states: Extreme Internet and Xfinity Voice Unlimited: $117.76 How much of this is for the Extreme Internet?
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user_bspxid Thanks for reaching out about your cable card pairing issue. I would be happy to help in any way I can. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send
need help with cable card
I am having issues pairing my cable card with a host id. Could an official xfinity support team member please invite me to direct message?
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user_cnkbho thank you for using the Xfinity Community Forum to reach out regarding changes to your services. Although we never want to lose a valued customer, I can assist you with making changes on our end. Can you send over a direct message with yo
Terminate service
Hello, I am looking to terminate my Internet service. Could you please advise on official steps to follow to cancel my account? I want to make sure I am not billed after the cancellation. Thank you.
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The concern is not "E-mail" help related............ Topic moved here to the TV help section for assistance.
Internet
Since comcast has completed their service which we were contacted our service would be interrupted ,and then contacted us it's now complete, our tv continues buffing through programs. It's very distracting and happens in very short intervals. [Edited: "Personal Information"]
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One customer service supervisor - DRAI, she has given exception to return the phone and asked me to go store and return. This exception was not honored by any store and other customer service representatives too. I don't know how to take that some on
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19 hours ago
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Unable to return the xfinity mobile
Having problem with returning xfinity free phone given as a compensation. Had calls with multiple customer service agents / supervisors / store people but not able to solve the problem. I am here to sincerely request the help to return the phone. The below is all about the case. I had a problem with
Question