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Thank you so much for taking the time to share those details with us @user_25bbe1! I would like to further troubleshoot with you regarding the speed concerns, and access to the admin tool. Can you please send us a DM to get started? Please send us
Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.
A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking
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Internet dropping while gaming
so I’ve just recently switched from another ISP to Xfinity and since I have switched over, I’ve noticed that while I am gaming, my Internet just seems to go out for no reason. I am playing on PC however, I’ve also noticed that it happens while I am on Xbox as well. I have reset my router on numerous
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Customer Service
Poor Cell Signal
Hello, I have used the Chat with an Agent in the app multiple times. They have done what they can but the issue lies with the Verizon network. In the past couple months we moved to a new house and the cellular signal is 1-bar at best, often SOS mode. Please help as the agent routinely say, they can'
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Customer Service
please cancel immediately
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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@XfinitySean I want to cancel my membership to the forum - how?
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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@Pras06 @XfinityJorge Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ
Upload speed is half of what is specified in the plan
Hi, I have the Superfast Plan of 800 down and 35 up, and I have never got the upload speed to what was specified, the max I hit is half of that, around 16 to 17. I have Arris S33 surfboard DOCSIS 3.1, I'm not looking for a next gen speed as my plan limits my upload to 35, and I read the specs that A
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user_krybsa Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Cancel services
Hello! I need to cancel my services asap. I am moving in with family and they already have WiFi. Thank you
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel services
Hello! I need to cancel my services asap. I am moving in with family and they already have WiFi. Thank you
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user_dbdb89 We are sending out invitations to migrate their email service over to Yahoo. Unfortunately, if you had accepted that email invitation there is no option to revert the email back to Xfinity.
customer service
I have been switched (without any notice or my approval) from comcast to yahoo. I am unable to switch over or open my emails. I can not contact "anyone" to resolve this issue. I must "speak" with someone......thank you! How can I get a "person" on the phone......lines are always "busy".
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Why is everything grayed out. I can only disable and enable. @XfinitySara
Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.
A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking
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@user_zccrhn - This is a common question, and while I want to apologize for any answers that seemed vague, there are specific technical and business reasons why a "compatible" phone bought elsewhere is rejected by our system. The reason your unlocked
BYOD Moto G Stylus 5G 2024
I have a new Moto G Stylus 5G 2024. The BYOD web link says that this phone's IMEI is not compatible with the XFINITY database. Can anyone help to add my IMEI to XFINITY DataBase? I would like to purchase additional mobile line and add this phone to XFinity Network. It is for sure compatible, you hav
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Cancel services
Hello! I need to cancel my services asap. I am moving in with family and they already have WiFi. Thank you
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Customer Service
@XfinityMarshante Why can I not change any of my wifi settings in the admin tool? Everything is grayed out . The only thing I can do is enable or disable.
Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.
A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking
Question
Okay. Thanks for the reply.
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
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user_w3t99z, Thank you so much for confirming these details. That helps a lot. Your email states “Getting Started Kit Delivery: $0”, which means you should have received equipment by mail to install yourself and not a technician visit. Wi
Uninformed $100 bill
I moved to a new place and signed up for a home internet subscription, and the call representative just arrange an installation for me and inform me I only owe $25 deposit an first month internet bill $50. The internet guy was here and ask me for the modem, I was very confused. He end up got one fro
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@user_25bbe1 - I know that's frustrating, and you're in the right place for help :) Here is how to bypass that internal Wi-Fi and get your own gear running: 1. The "Pseudo-Bridge" Method (IP Passthrough)Since a true Bridge Mode isn't available, you
Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.
A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking
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I can do a hardwired test with a laptop. Will do this today and reply here. I want the community to benefit from my research. If we need to DM we can do that after.
Serious Wifi calling issues/Receive Link Speed degrades to 6Mbps?
Since "upgrading" our speed to 300Mbps and installing the new XB6 gateway last October, we are experiencing three major problems. We have contacted Xfinity at least 15 times, during which numerous recommended "fixes" were suggested (including replacement of SIM cards in both phones, bouncing gateway
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@user_lqdjqm This is a great question. I have replied to your direct message and we can continue there.
Questions about adding a 1 Year Free Unlimited Xfinity Mobile Line to an existing 5 Year $50/mo. - 1 Gig Internet Price Guarantee
I see an offer about claiming an Unlimited Xfinity Mobile line for 1 year, free of charge. It appears the $25 line activation fee is being waived until 3/23/26. I have several questions regarding this offer. Is the 1 year of Unlimited Xfinity Mobile truly free? No cost? No charge for gov't taxes, sa
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@shelbyjean107 wrote: "... I am looking for someone who might be able to solve my problem with my email account. ..." If you are having trouble with Apple email apps I can't help because I'm not at all familiar with them. And I'm not an employee so
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
Question
How to reset my password If you are asking about your Wifi network name and password (aka "Network Key"): If you are using a Comcast/Xfinity gateway, see https://www.xfinity.com/support/articles/view-change-wifi-password If you are not using a C
BruceW
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6 hours ago
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How to reset my password [Edited]
How to reset my password
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