Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (426.5K)
Xfinity support
I was informed by a store associate in person and again through chat that a ticket had been created and I would be getting help transferring three phone lines to a newly created account. I cannot find ticket information and I’m wondering when I can expect help to get this resolved thank you.
Question
•
Devices
How do I switch back to my comcast email? I hate this yahoo [Edited: "Language"]!!!!
Question
•
@XfinityAlfonso how do I know if I’m in that type of area ?
Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
Question
@BruceW When it does transition to Yahoo, will I still be able to log in with my Comcast credentials?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
Could you please let me know if we could upgrade to an XB10,account #8220 11 603 0478169 address 128 gold mill pl. canton ga 30114
Would you please let me know ? Thank You
Question
•
Xfinity Stream Website
@TomS_77 - Please see my reply to another user above, and let me know if that works for you.
Get a printable list of channels for Popular TV package
For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?
Question
Very helpful. Thank you. Read right over the incorrect year.
Email received regarding Comcast email service and access to it.
Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step
Question
@user_61799b Lost well over 250 emails in the last few weeks... Xfinity is [Edited for language]... I run a business and 3 out of 5 of my Comcast emails accounts have become unreliable and unusable costing me thousands of dollars in lo
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
Question
I do not find a "can't find your device or brand" only the search bar and the alpha-numeric manual search selector. I also don't see how to move forward without selecting a brand.
X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
Question
@sbar51 After talking to the nice lady at xfinity I was all set to call my IP (Verizon), since only I could only not update email if I tried through the Verizon gateway. Then I came across your, "suggested re-booting my home router". That did it. Th
blacklisted IP address
Please help. My apple devices have been blocked from accessing my email for several days now. Popup on Mac says 'temporarily blacklisted IP address'.
Question
Thank you for that information @user_wdznlo to confirm that is the channel you see on the website https://www.xfinity.com/support/articles/id11-channel-lineup for your channel line up? What happens when you type the channel into your TV?
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
Question
Just checking back on this, it's been several days so hoping to hear back soon. Is this the best way to resolve this issue or is there a phone number I can call to speak to someone directly? Thanks.
term contract
Hello, I have a term contract and the discount I get goes away on 1/25/26 I believe. I wanted to see if I can do another term contract for 1 year like before and get a similar discount. I'd like to keep the services the same as I have. I sent a direct message 2 days ago but have not heard back.
Question
1094 is the channel is our area
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
Question
1094 is the channel in our area
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
Question
I am happy to hear that you were able to track down the log in concerns within the browser settings, @aluminum! Please don't hesitate to reach out to us here if you have any other questions/concerns, we are happy to help.
I can't access my account with Firefox or Brave but can with Librewolf
Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of
Question
Good afternoon user_ytce2k. I would be more than happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. T
XfinityJon
commented
8 hours ago
to the conversation:
0
0
Formal Complaint Regarding Incorrect Billing/Return of Phones
[Edited: "Solicitation"] In May 2024, an Xfinity representative incorrectly processed a device upgrade as "new lines" rather than a standard upgrade. Consequently, I was sent two Samsung S24 devices (one Violet, one Yellow). Upon attempting activation, I was informed the numbers could not be transfe
Question