Xfinity Community Forum

I added a new user to my account. How can that new user obtain an Xfinity email address? You can't. You'll have to get an email account with some other provider, ex. Gmail, Outlook, Yahoo, etc. As of June 2024, Xfinity customers are not able to c

BruceW

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7 hours ago

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New User Email Address

I added a new user to my account. How can that new user obtain an Xfinity email address?

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user_4l5iwd, we may need to run through some troubleshooting steps with you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the

XfinityAngie

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7 hours ago

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"The requested URL was rejected. Please consult with your administrator."

I installed a new Xfinity gateway, and now I cannot access Sling from my laptop, phone, or AppleTV. I do not have this issue when switching back to the old modem. On the laptop browser, I get the following error: The requested URL was rejected. Please consult with your administrator. Your support ID

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Hi user_iyqnpc! Thanks for taking the time to reach out on our Xfinity Forum regarding this billing concern. Although we hate to lose you, we very much appreciate the time you were with us. My team can further look into and assist you with this. Plea

XfinityAmira

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7 hours ago

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Billing after cancelation

I noticed I am receiving a bill for 16 Jan - 16 Feb. However, I canceled my services as of 06 Jan.

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I need to chat with a live agent

I keep asking the assistant to talk to a live agent and all it does is say pay your bill. I need to talk to a live agent please and thank you.

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Customer Service

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Accounts info

I need my account # to transfer my service

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Devices

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Discounts

Please review my account and credit me any money owed. Im not receiving my paperless billing discount as of my last statement. I've been on auto-pay and paperless billing since I joined. Have I been receiving the appropriate discounts? Thank you

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Billing

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Hi there, @user_939v0n. Thanks for reaching out to us here on the Community Forum. We can certainly review your interaction and check out your bill to see where the increase is coming from exactly. I can tell you that we did have price increases that

XfinityFrank

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7 hours ago

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complaint

Here is my ten pages of a waste of time going back and forth with your agents and supervisor who only offer an apology and transferred me to 10 different agents and still have gotten now where, but the best part of this is how you tell your agents to say that they are customers too and find it hard

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there is no reset pin hole nor is there a separate sticker with the admin username and password. the only sticker on the modem provides 3 different mac addresses and the default wifi network name and password which do not work for the admin tool log

user_xv4dxd

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8 hours ago

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button reset not clearing admin tool username and password

I changed the username and password for the admin tool to access the modem via 10.0.0.1 and have long forgotten it. The only information in the Xfinity forums and troubleshooting advise to hold the WPS button down until the light on the front flashes. (the amount of time for holding the button varie

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button reset not clearing admin tool username and password

I changed the username and password for the admin tool to access the modem via 10.0.0.1 and have long forgotten it. The only information in the Xfinity forums and troubleshooting advise to hold the WPS button down until the light on the front flashes. (the amount of time for holding the button varie

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Your Home Network

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@bcau I understand the frustration, @Again is correct that we don't have control over ads that Yahoo chooses to display. @strega7 is also correct that you can opt to use a third party email client to avoid seeing ads. This link will provide dire

XfinityBillie

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8 hours ago

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Yahoo email displaying inappropriate add

Yahoo email has been displaying inappropriate ads featuring scantily clad women in lingerie and g-strings. Is this how Xfinity is currently choosing to do business? I have to pay money to stop this nonsense? This is unacceptable Xfinity! I have screenshots of this inappropriate content.

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complaint

Here is my ten pages of a waste of time going back and forth with your agents and supervisor who only offer an apology and transferred me to 10 different agents and still have gotten now where, but the best part of this is how you tell your agents to say that they are customers too and find it hard

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Billing

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bluzman99 Hi there! Thanks for your time and for reaching out. I can understand the importance of being able to speak with someone without having to call in. I am sorry to learn about this experience of calling in multiple times without a solution.

XfinityGabriel

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8 hours ago

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15 calls and 15 failures for Xfinity

How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast

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Thanks for getting back to us, and I am sorry to hear this has still not been resolved, user_mexy5c. My team would be more than happy to support you with having this credit concern further looked into. Please send us a Direct Message. Here are t

XfinityAmira

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8 hours ago

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Billing and customer service

Back in November I traded in 2 iPhone 16 max pros for 17 max pros. I have yet to be credited for one of them which I received a letter in the mail that assurant received them both but returned one do to its condition which I understand. The credit has not been received and I was assured all through

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15 calls and 15 failures for Xfinity

How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast

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Customer Service

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I know how to recover deleted emails, why were they deleted in the first place - I DID NOT DELETE THEM. There were saved insurance documentation and payments, tax exemptions, taxes both federal and state, information on fence installation and receip

raptyrred

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8 hours ago

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saved emails have disappeared

Hello, I did NOTHING to remove the saved emails but they have all disappeared. I have checked all folders and they are gone. Everything from purchases to INSURANCE DOCUMENTATION is gone. What did xfinity do?!?!?!

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New User Email Address

I added a new user to my account. How can that new user obtain an Xfinity email address?

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Email

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user_dqfm0o Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us here. I am sorry to hear about the connection issues going on at your home and our team is here happy to work together to see what is t

XfinityJorge

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8 hours ago

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Xfinity Support

Our modem is showing up online, but our devices are not connecting to the internet. Our device may briefly show internet connection is possible, but when attempting to connect the network either disappears or says “no internet connection.” We have called the Xfinity has restarted the modem through t

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Intermittent severe transfer speed issues to GitHub CDN

There have been ongoing network performance issue that have been occurring intermittently for several weeks and appear to be related to peering or congestion between your network and GitHub’s CDN. The problem is not general connectivity, latency, or packet loss as those all appear normal, but rather

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Your Home Network

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user_8rzgyh, Thanks so much for reaching out to Xfinity Support. I would be happy to help with the broken pedestal. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so

XfinityAngie

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8 hours ago

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Broken pedestal reported twice already

I have a broken pedestal in my front yard and I’ve called twice can someone send people out here how hard is it to get service !!!??!

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@user_djkwny we appreciate your time working with us via DM to complete your request to have the services cancelled. We are sad to see you leave and hope that at some time in the future you will rejoin our Xfinity family. Have a wonderful day!

XfinityBillie

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9 hours ago

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Changing account owner due to divorce

I am currently the account owner on me and my ex husbands comcast account. We are now divorced, and he will solely be responsible for the house & utilities. I need my name off the account, and his name put on it. I have been unsuccessful in reaching any live agent in order to send in the needed docu

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