Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (465.5K)
user_vzitab, Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the enterta
Bring back ABC that I pay for.
Bring back ABC! I pay for it. I want to watch the NBA Playoffs. Your business matters are not my problem.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Being charged after cancellation
I cancelled my internet service on March 10, and called back 2 more times after that when i realized my service was not cancelled. on March 10th i was told i would get a $50 refund. I even got an email stating they cancelled the service. However i guess they didnt cancel it correctly, so a few days
Question
Espn channel is pixalating
Only on ESPN channel, the picture keeps pixalating - for the past 3 days
Question
•
Channels and Programming
Hello user_vscg9j Very sorry to hear that you are having this issue on the connection. In the Xfinity app has that expected resolution date changed? Appreciate you taking the time to reach out about this.
3 months of service interuptions
How is it possible that i get daily messages that xfinity is upgrading the service in my area and I will experience outages and then every evening i get a message saying they failed to complete the work. There is no transparency on what these upgrades are and the credits that have been issued are la
Question
kpd22 Thank you for reaching out! How did the technician appointment go for you?
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
Question
Ongoing XB8 Gateway Network Instability – Request for Advanced Technical Review
Hello, I’m requesting assistance with an unresolved network issue involving an Xfinity XB8 gateway that has persisted across multiple support interactions and technician visits. The problem is reproducible across multiple devices (Mac and Windows) and appears to be network-level rather than device-s
Question
•
Your Home Network
Phone not working
I've paid my phone bill I have had them reset my data everything the last 2 days I can't make a call and I cannot send out a text I cannot receive a call or receive a text
Question
•
Plan
Can't active peacock and hulu subsciption Note: This comment was created from a merged conversation originally titled Can't active peacock and hulu subsciption
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
Question
replace our crestron system
I want to remove our Crestron system over our standard cable tv.
Question
•
Non-X1 Service
Hi there, @user_99mftr. Thanks for reaching out to us here on the Community Forum. We can check to make sure the connection itself is healthy. As far as basic troubleshooting, you would want to make sure that the device has been updated recently. Hav
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
Question
My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?
Question
•
user_qhqum5 I'd recommend contacting our Customer Security Assurance team to see why the email continues to be blacklisted. Some information can be found on their website (https://spa.xfinity.com/help), and they can be contacted by phone at 1-888-565
email blacklisted
For several days my Comcast email has been blacklisted. A message tells me my password is incorrect, so I go to settings and reenter my password carefully and correctly, to no avail. Please help me resolve this issue. Thank you!
Question
email blacklisted
For several days my Comcast email has been blacklisted. A message tells me my password is incorrect, so I go to settings and reenter my password carefully and correctly, to no avail. Please help me resolve this issue. Thank you!
Question
•
Customer Service
user_ud4z9x You can easily confirm your Automatic Payment status on the Billing page in your Xfinity account. Please review the following article for more information about autopay. Set up or turn off automatic payments on your Xfinity a
XfinityMartyR
commented
8 hours ago
to the conversation:
0
0
autopay
I SIGNED UP FOR AUTOPAY TWICE. Both times, I received emails stating that my bill hadn't been paid and services would be terminated.
Question