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Concern moved here to the E-mail help section.
Cannot access my email on my outlook account
It is still active as I have found it on the Xfinity website, but won’t let me access in my phone even after changing the password.
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Accepted Solution
USB port on x1 for storage
How can I activate the USB port to be used with a USB storage device.
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Your Home Network
Vinny6748 Good afternoon, and thank you for reaching out to our Xfinity Forums regarding your email access. Not being able to access your account can be frustrating. I'd be delighted to help you get in the right direction for a resolution. Can you pl
Can't Find My Account [Edited]
This has been my email account for at least 20 years . I cannot imagine that this company cannot find my account .In addition l put in my password and it gets rejected so in create a new one and I’m able to get into my email account after being able to get my emails and get it several additional att
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Alright, @jdawg90 - It sounds like the tech we sent out (after our team completed remote troubleshooting of the equipment) was able to simply bypass the TV issues by providing you with a new, wireless TV Box. That way you're using the internet servic
XRE-03059...Again
Getting XRE-03059 on ESPN, local ABC station, etc. This has happened multiple times since mid-December. Often there's "no outage" and I'm gaslit to believe it's our stuff and then, magically, planned maintenance or an outage pops up and when that's completed everything works again! We haven't had an
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It is blinking orange
Wifi Not Blinking White and No appointments available today
Wifi box not blinking white to set up and no appointments available today
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@Cramers Thanks for reaching out to us, we do apologize for any inconvenience. The Xfinity app is a great way to troubleshoot your services when you're having connection issues. With the app you'll work with our chat assistant to run some rem
Wi-fi crashing / Going offline receptively
Everyday without fail, my wi-fi goes out at minimal 6 times a day and it repeats the same cycle every time shutdown or crashes reboots for 5 minutes, goes online for 3 minutes then repeats this 3 or 4 times , until it goes back to normal for an hour maybe and hour and a half, I've replaced the coax
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@trekroadie It should be noted that my ESPN Unlimited account is active.
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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There is still no answer as to why it says it includes ESPN+ but doesn't actually work. The EPSN app through my set top box or the ESPN app through my Nvidia Shield. Same result, it goes in circles of being logged in via TV provider, clicking on ESPN
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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user_wua8dz Thank you for reaching out to us here today with your questions! You can find istructiosn for turning automatic payments on and off at hte following link https://www.xfinity.com/support/articles/automatic-payment-paperless-billing.
Cancel Services
My mother is in a nursing facility and I need to cancel the auto pay linked to her account. How can I accomplish this? thanks,
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Greetings @user_17fxcb, and thanks for posting your issue to the Xfinity forums, i hope this message finds you well. I am sorry to hear about the issues you are having setting up the modem, but you have come to the right place for assistance. You men
Wifi Not Blinking White and No appointments available today
Wifi box not blinking white to set up and no appointments available today
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@user_zta2on A number of reasonable offers have been made that E. W. Scripps, the owner of these local broadcast stations, has not accepted. We are continuing to negotiate with them in the hopes of retaining their content. If a new agreement is not r
Disruption of service for NBC
Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity
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user_50y7s7 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having a difficult time getting help. We'll be happy to assist you in any way we can. Please send a Direct Message with your full name a
Account will not cancel!!!
I've called to cancel this service TWICE already and it will now reflect on my billing or account in the app. It has already been OVER A MONTH. I already overpayed the bill without it being prorated. I need help
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@user_tbvs89 https://forums.xfinity.com/conversations/your-home-network/where-is-the-wps-button-on-the-xb10/6889a3981724e917a0485b18?commentId=688a3dd49930b054f722e72a
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
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Bury my cables
We are having landscaping done next week and our new cables are STILL NOT BURIED! We need this done next week ASAP!!!
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Customer Service
The Masters be available to watch on Xfinity
Watching the Masters next week
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Channels and Programming
Hello @user_75av61 We have multiple options How to Return Your Xfinity Equipment. You can choose any of the options available. But if you are doing a UPS pickup from your house you will need to provide a box.
Canceled service
Hi I canceled my service but they didn't mention returning equipment. Do they automatically send a box to return?
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user_8q3sa0 Hello, and welcome to Xfinity Forums! We appreciate you reaching out for assistance with your billing concerns. It can be frustrating getting billed after services have been disconnected. It can take 1-2 billing cycles to get all the adju
Disconnect
They try play me I disconnected my service March 14 and return the device same day. I paid the prorated rate the same day as well and still got a bill. When I called they said the cancellation was cancelled now who the [Edited: Language] would do that when I clearly returned the device they then esc
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Not only has this been disruptive to the viewership, but there’s been no indication that our bills will reflect a discount in service now that your product has diminished in value. Xfinity must be held accountable for their part in the dispute.
user_zwad9p
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6 hours ago
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Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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