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U

Yes! When I press it, it redirects me and that's when the error occurs.

user_ibsjzb

 replied 

8 hours ago

 to the conversation: 

0

U
Activation peacock

I've been trying to activate the Peacock membership that Xfinity gave me for months, and I keep getting an error! Xfinity sends me to talk to Peacock, and Peacock sends me back to Xfinity.

Question

U

Yes! When I press it, it redirects me and that's when the error occurs.

user_ibsjzb

 replied 

8 hours ago

 to the conversation: 

0

U
Activation peacock

I've been trying to activate the Peacock membership that Xfinity gave me for months, and I keep getting an error! Xfinity sends me to talk to Peacock, and Peacock sends me back to Xfinity.

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U

I, too, have this issue. “Only primary account holders are eligible to redeem benefits.” I am the only account holder, and have been for years.

user_3i5n0v

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8 hours ago

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0

U
Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

Question

@Mr-DJ​ quite frankly I ended up with new outlook when Microsoft did a simple security update. I had never had it before and didn't want it. I will never know how it ended up on my computer. I always used Outlook as part of office 2 016. It completel

TerriB

 replied 

8 hours ago

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0

U
Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

U
Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses

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Channels and Programming

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U

And yall are deleting comment replies from other users now. Color me surprised.

user_wx4ao8

 replied 

8 hours ago

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0

U
Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.

I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service

Question

If you do currently receive communications from us, you will be notified for sure when enhancements are done in your area. If you have not signed up yet, you can up for either text or email notifications to ensure when that time comes you are informe

XfinityJon

 replied 

8 hours ago

 to the conversation: 

0

FDX speeds and an XB10 Gateway available in my area?

Need to upgrade ASAP if available I keep trying to send a direct message, but I have the Red circle with a line through icon over "Start new conversation"

Question

C

I got a Vseebox. It doesn’t have DVR capabilities but there is absolutely no series I cannot watch, there is an extensive on demand catalog and there are tons of movies and absolutely no monthly fee.  I still have Xfinity Internet but today I g

Charly1823

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8 hours ago

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0

M
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Sorry, didn't see the tiny link. 1.2 gig was fastest, I already have that.  Can I sign up to be notified when available?

Wastegate

 replied 

8 hours ago

 to the conversation: 

0

FDX speeds and an XB10 Gateway available in my area?

Need to upgrade ASAP if available I keep trying to send a direct message, but I have the Red circle with a line through icon over "Start new conversation"

Question

@EG​ that's the problem . So many love and use the Android app but now that it won't work for Android 11 and below we have to go to xfinity.com to get the same information we could easily get on the app and it's not as easy on the website. This is a

TerriB

 replied 

8 hours ago

 to the conversation: 

0

U
No longer compatible

Not compatible with android 11. Needs to be.

Question

Congrats on the move, @user_g9r7yd. You've reached the right place for help. We'll gladly get you connected at the new home. Please send us a Direct Message with your full name, current address, and new address. We look forward to your message. 1.&

XfinityLinda

 commented 

8 hours ago

 to the conversation: 

0

0

U
Moving

I am moving, need my internet there

Question

U
Trying to reconnect my Wyze cameras

My Wyze cameras/base has suddenly, for no reason, disconnected from the WIFI. I am paying for 11 devices. Of which I am not sure what. I have done the obvious things, disconnect wifi, reboot, disconnect Wyze base reboot. Nothing. Help please

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Your Home Network

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When you typed in your address, did it bring up the speeds that you are eligible for?

XfinityJon

 replied 

8 hours ago

 to the conversation: 

0

FDX speeds and an XB10 Gateway available in my area?

Need to upgrade ASAP if available I keep trying to send a direct message, but I have the Red circle with a line through icon over "Start new conversation"

Question

Hello user_ldo0qc, thank you for posting here in our Xfinity Community forum. We are here for you, and happy to assist. Based on the information you have provided, I am assuming your equip is rented or leased (14 years ago, we did not offer the equip

XfinityJeffB

 commented 

8 hours ago

 to the conversation: 

0

0

U
Door sensors require battery replacement in a week!!!

I've had first motion sensors and now door sensors that are chewing through batteries in a seek. They came and replaced the problem motion sensor and now I have 3 door sensors, all of which are going through batteries in days or weeks. I'm about ready to have the system removed this is such a pain i

Question

@junedoc Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it crea

EG

 commented 

8 hours ago

 to the conversation: 

0

0

U
Phone number

I would like a phone number to call and speak with rep.

Question

Good afternoon @user_otfvu8, and thank you for reaching out on our Community Forums regarding your TV issues, we appreciate it. I see that your TV isn't working as it should. Can you tell us a bit more about what is happening for example, are you exp

XfinityAlyssaA

 commented 

8 hours ago

 to the conversation: 

0

0

U
tv

my services was stopped because i moved and they had to reconnect the wifi services.I still can not get my tv to work as it should.Infinity dose not seem to working.

Question

Hello @user_0kh5ug, I hate to hear about the experience you have at our Xfinity locations, I want you to know that this is not the way we do things here. Is there anything I can do to solve your issues?

XfinityDuron

 replied 

8 hours ago

 to the conversation: 

0

Very unhelpful employee! Taylor st

Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had

Question

U

Technician had this theory that upload speed fluctuation will happen during peak times, when a lot of external traffic is converging at the hub/backbone. From what I understand, the Xfinity external network infrastructure (a blend of fiber optics and

user_8684so

 replied 

8 hours ago

 to the conversation: 

0

U
Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

Question

verify change i madetoday service

junedoc

 replied 

8 hours ago

 to the conversation: 

0

U
Phone number

I would like a phone number to call and speak with rep.

Question

I'm not in Philadelphia directly, but in the Philadelphia market area?

Wastegate

 commented 

8 hours ago

 to the conversation: 

0

3

FDX speeds and an XB10 Gateway available in my area?

Need to upgrade ASAP if available I keep trying to send a direct message, but I have the Red circle with a line through icon over "Start new conversation"

Question

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