Xfinity Community Forum

home phone port in request not sent correctly to previous supplier

I asked for my old home phone number to be transferred from my old supplier to Xfinity two months ago and it still has not happened. I have been on the phone with the port in department every day for weeks, and every day they say that it will happen today, or in two days. When I call my old supplier

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Customer Service

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My Outlook 2007 email stopped working on 9/12/26. Reset my Comcast password and updated Outlook settings. Did not help. Removed the Email Account and redone with STMP, did work and then POP3. No matter will not accept my password. Internet Email Scre

user_9vdk9t

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4 hours ago

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email

have laptop havnt used in long time went into email showing me email from 2years ago

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luda3000 Our team is here for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and p

XfinityPeterH

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4 hours ago

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spam calls on xfinity mobile line

I experience 10-15 spam calls on my line , what to do?

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My emergency contact can not get through. Incoming calls are going straight to voicemail on my xfinity mobile line Note: This comment was created from a merged conversation originally titled Incoming calls are going straight to voicemail

luda3000

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4 hours ago

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spam calls on xfinity mobile line

I experience 10-15 spam calls on my line , what to do?

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@user_0ht5bc the direct messaging icon would be up in the right corner of the screen. With the error message you're receiving, that could be the cause of why you're not seeing it. I'd recommend clearing cache/history on your device and refresh the pa

XfinityJustinC

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4 hours ago

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J

Something unexpected happened.

I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact

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Xfinity Mobile account showing another person's name, address, and email — two active lines affected

I've been an Xfinity customer since May 2024 with internet and two mobile lines. Earlier this year I transferred my internet service to a new address here in Minnesota. The internet transferred correctly. The mobile lines did not. On September 6 I spent roughly two hours in chat with three different

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Plan

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qplo Hello, thank you for reaching out via our Xfinity Community Forums, and for being a loyal customer for so many years. I can certainly understand your concerns, especially given your long history with Xfinity and the changes you've seen over time

XfinityChristy

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4 hours ago

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Xfinity Loyalty & Retention Department

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cancel xfinity voice

I would like to cancel my xfinity voice service

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Home Phone Service & Equipment

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Where is the direct message icon? After I login all I am seeing is this. There are no new options under the account side bar.

user_0ht5bc

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4 hours ago

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J

Something unexpected happened.

I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact

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user_awgisz Hello! Thank you for reaching out. We can confirm that the issue you're having is a known issue that our Engineering Team is aware of and they are actively working on a fix. We hope to have this resolved soon. We apologize for the inconve

XfinityBenjaminM

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4 hours ago

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Cannot record

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

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paramount+ app is signed out

I had access to paramount + app through comcast up until 2 weeks ago and now it's asking me to sign in and pay. My xfinity bill states i am paying for the channel. What happened? How do I get back in?

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Channels and Programming

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Community Best Answer

Removing a person off account

Hello. I’m trying to get someone removed off my Xfinity WiFi app. My ex partner has it logged in on their phone and keeps going on it and turning off WiFi and changing names and messing with it. Is there anyway to get them logged out of my account on their phone?

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Customer Service

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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Xfinity Loyalty & Retention Department

[Edited:

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spam calls on xfinity mobile line

I experience 10-15 spam calls on my line , what to do?

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Customer Service

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Understood, @user_0ht5bc. Let's check to make sure there is no issue with your login. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In"

XfinityFrank

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5 hours ago

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J

Something unexpected happened.

I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact

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Concern moved here to the E-mail help section.

EG

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5 hours ago

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Emails Blocked

My emails are either blocked or delayed especially the ones even sent by my husband. I’m noticing it’s from Gmail

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Change to service address

I don't remember the date I set for activation at the new address: [Edited: "Personal Information"]. I would now like it to be activated Tuesday, 9/15/2026 please.

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Customer Service

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I do not own a cell phone to access the app, and as I said before I used a private incognito window to bypass any existing cookies and cache and it did not work, same "something unexpected happened" message popped up which means deleting the cookies

user_0ht5bc

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5 hours ago

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J

Something unexpected happened.

I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact

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user_odqzrt Thanks for letting us know what the cause was, and we certainly don't expect that kind of situation to happen with installs at any point. Sorry to hear this poor unexpected experience has also caused you to leave us as we do appreciate ou

XfinityEricB

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5 hours ago

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Outages

Requesting bill credits for a prolonged outage and severe customer service delay. My service went completely down for 2 full days due to an external outage, and it took 48 hours just to get a technician dispatched to my home. To make matters worse, I had to spend 3 hours on the phone with customer s

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I posted yesterday that my Internet had been out for two days and I had spent three hours on the phone trying to get it figured out before they sent out a Technician on Sunday. This is what he found. My neighbor had Xfinity out to hook up Internet. T

user_odqzrt

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5 hours ago

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Outages

Requesting bill credits for a prolonged outage and severe customer service delay. My service went completely down for 2 full days due to an external outage, and it took 48 hours just to get a technician dispatched to my home. To make matters worse, I had to spend 3 hours on the phone with customer s

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