Xfinity Community Forum

@kathy629 Interruptions to our online chat interactions can happen. If you attempt to reconnect it may place you with the same representative or a new one where they can pick up where you left off or ask some clarifying questions to assume they still

XfinityBradM

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4 hours ago

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Santosh

My connection with live agent Santosh disappeared.

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technician to help with installation issue

New router plugged inn had to add old router to get my network back and to be able to use our pc's. Wife's pc has an issue because am recovering from a toe amputation last year cannot go downstairs where new equipment was installed-need an exfinity tech to aid onsite. What will be the cost for this

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Customer Service

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Thank you. It’s been 3 weeks already. We need it buried because there are people who walk in that area and it’s a tripping hazard

user_msuzzt

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4 hours ago

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My temporary cable is still laying on grass un buried

I need my orange cable line buried. It’s been 3 weeks.

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Customer Service

I moved on June15th and dealing with Xfinity Customer service has been more than a nightmare. I have been a customer since 2013/2014 and I am officially done! I have held on the phone for over 40 minutes, been looped and disconnected and I am not paying for this. Your customer service is the worst!!

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Customer Service

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Concern moved here to the Home Networking help section.

EG

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4 hours ago

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Internet keeps going in andout

I will my Restart router

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Hey there, @user_msuzzt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the need to have the line buried as quickly as possible. Typically, you can expect the line to be fully buried withi

XfinityAdrienne

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4 hours ago

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My temporary cable is still laying on grass un buried

I need my orange cable line buried. It’s been 3 weeks.

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@XfinityPaula Hello. I made the migration in good faith, but the yahoo platform is awful. Is there anyway to switch back? I am seriously considering canceling my comcast account altogether if I cannot migrate back. We can get internet from multiple

user_3jjl6j

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4 hours ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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Ok, thank you for checking

user_fvjyw1

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4 hours ago

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Property Damage Claim

I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p

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cancellation request

Hello, I'd like to cancel my Xfinity Internet service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.

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Customer Service

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Newer program that I don't see

New program that I agreed to that I don't see

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Customer Service

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Concern moved here to the Home Networking help section.

EG

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5 hours ago

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computer

my computer keeps freezing. is it my cpmputer or my moden

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Yes, a quote for cost would help.

user_a0e4by

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5 hours ago

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Fiber/COAX Cable Service Pedestal Needs Flush-Mount Utility Pedestals

Hi all, I need to find the field engineering or construction services team, my pedestal is posing a safety hazard to my backyard and I was wondering If I could have a flush panel installed instead. Thanks, Andy

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Good afternoon, user_fvjyw1! I'm sorry to say, we haven't received any updates over the weekend, but I am hoping to see some movement in the next day or two. I will continue to monitor the ticket and let you know if anything changes.

XfinityJamesC

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5 hours ago

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Property Damage Claim

I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p

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user_d2976d Welcome to our community forum! I live on a tight budget so I'd be reaching out if there was a charge of $100 on my bill that I wasn't expecting. An Xfinity in-home service visit typically costs $100. However, this fee is waived for exist

XfinityEmilyB

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5 hours ago

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$100 Service Charge

After many years as a Comcast/XFinity customer at various locations you are losing me with the $100 tech charge on my bill. Had techs come out THREE times to "fix" problem. Service worked each time after they left for short period, then went off again. Third tech visit FINALLY SUCCEEDED! He both mov

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The concern is not "Billing" help related. Topic moved here to the proper help section.

EG

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5 hours ago

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Internet issue

My internet keeps dropping and the xfinity assistant says they need to come to my house to fix it but the earliest appointment I can get is a week away. I need internet now and I can't get a live agent to speak or chat with and the xfinity assistant confidently doesn't know what I am asking. Please

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Hello, @user_a0e4by thank you for reaching out over Xfinity Forums. You've contacted the right place, we work with our construction teams and I can open a request to have this pedestal conversion investigated further. I did want to help get the prope

XfinityJustinC

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5 hours ago

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Fiber/COAX Cable Service Pedestal Needs Flush-Mount Utility Pedestals

Hi all, I need to find the field engineering or construction services team, my pedestal is posing a safety hazard to my backyard and I was wondering If I could have a flush panel installed instead. Thanks, Andy

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Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

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Customer Service

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Hello Justin. Any updates on my claim?

user_fvjyw1

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5 hours ago

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Property Damage Claim

I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p

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My temporary cable is still laying on grass un buried

I need my orange cable line buried. It’s been 3 weeks.

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Customer Service

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No problem, @user_mpz9z8! I will message you again now, just in case.

XfinityJamesC

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5 hours ago

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Xtream app running on fire stick

The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning. the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo

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