Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (480K)
Thanks for trying that, user_wzvjp7! Let's take a look at the account on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Cl
Peacock Activation Issues
I'm trying to activate my Peacock, and everytime I get "We’re sorry, something went wrong on our side. Please try to activate again." I tried Firefox, Chrome, Edge. Cleared cache, etc.
Question
@XfinityDilary Already did all that. used private broswer, no VPNs and no adblocks. Tried it from home, work and celluar.
Peacock Activation Issues
I'm trying to activate my Peacock, and everytime I get "We’re sorry, something went wrong on our side. Please try to activate again." I tried Firefox, Chrome, Edge. Cleared cache, etc.
Question
THIS IS HAPPENING TO ME TOO. it is SOOOO frustrating.
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
Question
Hello user_aytwka 👋 Thanks for stopping by to connect with us! Above all, we never want you to be without internet service for any amount of time, so we'll do everything we can to help get that line restored 👍 To confirm where we're at now, are you
Construction Crew Peaced Out Without a Fix
my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a
Question
user_p673x2Ah okay, thank you for the additional information! Let's get our local team scheduled for you, so they can review the best course of action in this situation. Please send us a direct message. To send a "Direct Message
Can I get exterior wires removed from my house? We are replacing siding and electrical panel
The Comcast/Xfinity coaxial lines and service box are currently mounted on the exterior siding that we need to replace. We are also upgrading our electrical service to 200 amps, and the electrical panel must be relocated to a different location to meet PG&E requirements. The existing coaxial line is
Question
I am signed in and do not see any bell at the top or anything that says Direct Message. If I click my profile icon, there is no option either.
Need help from Comcast support
Billing loyalty discount expired and I cant afford the raise. Need to get it back or cancel. At work so I cant chat or call. Don't see any option as stated in other threads to "direct message"??
Question
user_rkkmgv Thank you so much for stopping in for help with your connection issues after reaching out for support. This does sound frustrating, and let me assure you, it is not that easy for us to access a customer's account information, let alone di
Employee disconnecting my service intentionally every minute using their credentials and hacking into my account..
I have tried contacting chat who told me there is nothing that can be done and did not offer a solution or initiate an investigation. Matter of fact, each time I contacted chat they made my internet diminish even more to the point that made it seem like a modem issue, to protect the employee when th
Question
Hi there, @ryujohn! Thanks for reaching out about adding your roommate to the billing statements. We are able to update your billing address to also list them on the statement. We also recommend adding them as a Manager if you haven't done that alrea
Adding roommate to my billing statement
Hello, I would like to add my roommate to my monthly billing statement.
Question
Thank you for posting on our community forums, user_wzvjp7. I can definitely understand how frustrating that is, especially after trying multiple browsers and clearing the cache. Thanks for taking those steps already. Let’s try a couple more qu
Peacock Activation Issues
I'm trying to activate my Peacock, and everytime I get "We’re sorry, something went wrong on our side. Please try to activate again." I tried Firefox, Chrome, Edge. Cleared cache, etc.
Question
Adding roommate to my billing statement
Hello, I would like to add my roommate to my monthly billing statement.
Question
•
Billing
Yes, the internet service is currently active
Can I get exterior wires removed from my house? We are replacing siding and electrical panel
The Comcast/Xfinity coaxial lines and service box are currently mounted on the exterior siding that we need to replace. We are also upgrading our electrical service to 200 amps, and the electrical panel must be relocated to a different location to meet PG&E requirements. The existing coaxial line is
Question
user_p673x2 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Do you currently have active Comcast/Xfinity services?
Can I get exterior wires removed from my house? We are replacing siding and electrical panel
The Comcast/Xfinity coaxial lines and service box are currently mounted on the exterior siding that we need to replace. We are also upgrading our electrical service to 200 amps, and the electrical panel must be relocated to a different location to meet PG&E requirements. The existing coaxial line is
Question
Hi there, @user_2xay6q Thank you for taking the time to reach out! I'm very sorry for the trouble you are having with Hulu. You came to the right place for assistance! When you tune to Hulu, are you getting an error message?
XfinityRichard
commented
16 hours ago
to the conversation:
0
0
hulu
I subscribed to Hulu and it no longer on my TV. Can you help?
Question