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Hey there, @user_8dh9bx! Thank you so much for reaching out to us here on the Xfinity Forums. I am sorry to hear about the experience with the Xumo box, I would be happy to further troubleshoot. Can you please send us a DM to get started? Please send
Can't link new Xumo box to account - incorrect PIN
We went to the local Xfinity store and exchanged our Flex box for a new Xumo box. When setting up the Xumo box we are asked to confirm our identity and accept T&C's. After accepting we are asked to confirm by entering our PIN. We had no clue what our PIN is, so we called the support # given on the d
Question
user_xh09ak, Thanks for confirming this. We are honored by your loyalty and for choosing to stick with us at your neawaddress. We are the right team to assist with this over social media. To further assist, please send us a direct message with your f
Account transfer
I need to transfer my account but, because I’m out on work comp I don’t have access to make changes. What can I do
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user_hocc0n, This is not the experience we want for our customers. Here is a link that may help in the future: https://www.xfinity.com/support/articles/protect-yourself-phone-scams. Did anyone submit a ticket for you?
FREE Smart Watch are FRAUD Offers
DO NOT TAKE THE FREE SMART WATCH OFFER!! What a scam. They've been charging me a device fee from the get go!! I've now got 2 "free" watches because 3 weeks ago they said to return the first watch to the Xfinity store and the store said no they can't take it, I've had no less then 3 hours of phone ca
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Yes I’m wanting to transfer to new address
Account transfer
I need to transfer my account but, because I’m out on work comp I don’t have access to make changes. What can I do
Question
Unable to retrieve an email message that is not downloaded from the server.
I am unable to download an important email because it says “not downloaded from the server.” Why? I have received many messages that contain receipts from the US Postal Service. This one I need desperately and it will not download from the server.
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Are you able to sign in and send and receive mail at: https://www.xfinity.com/email
Comcast Xfinity Email does not work over Quantum Fiber
I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and
Question
Ryojinorion, Hi there! Thanks for taking the time out of your day to reach out. As someone who enjoys streaming entertainment on the Peacock app myself, I can understand the inconvenience this has caused. I am sorry to learn about this experience wit
Unable to activate Peacock
I am supposed to have Peacock Premium included with my plan. It says it in the plan info, it says it in the streaming subscriptions store page, but under my subscriptions there is nothing. The page which everything says I should find an activate button does not have one. I have searched online for a
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Hello user_178y9p! Thanks so much for reaching out to us for help with the recommended upgrade to the Xfinity gateway. I would love to check into the options for us to make sure you have the correct equipment. The XB8 gateway is the top option for ma
XFinith emails offer to Replace your Xfinity WiFi Gateway to experience faster speeds
Emails indicate recently completed upgrades to the Xfinity network in your neighborhood. Our AI-powered network check shows that your Xfinity WiFi Gateway is unable to deliver this new speed. Email suggests ordering an upgraded Gateway at no extra cost to get your new speeds. However, I have to foll
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Contract Buyout Resolution
Dear Xfinity Executive Customer Relations Team, I am writing to formally request immediate resolution of a rebate issue related to a phone trade-in at your Battle Creek, Michigan store. Despite six months of effort, including multiple tickets filed and direct involvement from the store manager, I ha
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Customer Service
XFinith emails offer to Replace your Xfinity WiFi Gateway to experience faster speeds
Emails indicate recently completed upgrades to the Xfinity network in your neighborhood. Our AI-powered network check shows that your Xfinity WiFi Gateway is unable to deliver this new speed. Email suggests ordering an upgraded Gateway at no extra cost to get your new speeds. However, I have to foll
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Customer Service
Hello @user_c7yrby! Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries!&n
Getting the run-around
After 3 AI troubleshooting chats, modem reboots and 2 phone calls I finally get to chat with an agent. He said I need a new modem (Xfinity equipment) and scheduled a service technician to be at my house between 10-12. No one has shown up so far. Xfinity AI says there are no service techs scheduled f
Question
Hi there, @user_6dthee! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your mobile phone and poor support experience. We want to do all we can do make sure this is corrected. Are you still unable to
support
for past 6 months i had suffered enough and since last few days my mobile phone went down with services 6 hours worst suppot stilll no resolutions , i would never recommand services with them ever ever again period. tired and sick of their pathetic support systems
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Good Morning user_c2fl3o thank you so much for taking the time to reach us here via our Xfinity Forums, and for sharing your recent experience! We would love to help in any way we can to fully resolve this concern for you. Please send a
Formal Complaint and Demand for Refund Regarding Unauthorized Charges During Seasonal Hold
Dear Xfinity Customer Service Team, I am writing to formally lodge a complaint and demand corrective action regarding unauthorized charges applied to my account while my service was on a confirmed seasonal hold. In February 2025, a tree fell on the side of my property, causing catastrophic damage an
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Nope it is required, please follow up as this is still happening, happened to me twice in the past 2 weeks
Empty iPhone Box Delivered / Unacceptable Customer Burden
On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach
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@XfinityNatalie I'm their and waiting, this is xfinitys last chance to get me in writing why the fire is not xfinitys fault and why it the electric companys fault.
the cable/internet box caught on fire and Xfinity isn't helping!
To start off 2 times before the fire Xfinity had to replace melted cables the 3rd time cause a fire. the night of the fire the Fireman told Xfinity to send a tech to make it safe because when their shovel touched the cable the shovel would spark that was around 3pm Xfinity couldnt be bothered to sen
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Getting the run-around
After 3 AI troubleshooting chats, modem reboots and 2 phone calls I finally get to chat with an agent. He said I need a new modem (Xfinity equipment) and scheduled a service technician to be at my house between 10-12. No one has shown up so far. Xfinity AI says there are no service techs scheduled f
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Customer Service
you took just under a hour to get me the code and said I wasn't a priority because the person had to help. I cant just wait around for you guys. After being told they are more then one person, why should i spend hours waiting for you guys. &nb
the cable/internet box caught on fire and Xfinity isn't helping!
To start off 2 times before the fire Xfinity had to replace melted cables the 3rd time cause a fire. the night of the fire the Fireman told Xfinity to send a tech to make it safe because when their shovel touched the cable the shovel would spark that was around 3pm Xfinity couldnt be bothered to sen
Question
Hello user_77snte! Thank you so much for being a Xfinity customer and for taking the time to reach out to us today regarding the $10.00 autopay monthly discount being removed as well as the late fee being charged. I'm sorry that there was an issue, t
Inquiry Regarding Additional Charges on My Bill – Request for Adjustment
Hello, I noticed that my Xfinity bill for this month has increased by $30, which includes: $10 due to my previous non-auto payment setup, but I have already switched back to auto-pay. $20 as a late payment fee from a previous payment delay. I'm hoping to understand why these charges were applied and
Question
Formal Complaint and Demand for Refund Regarding Unauthorized Charges During Seasonal Hold
Dear Xfinity Customer Service Team, I am writing to formally lodge a complaint and demand corrective action regarding unauthorized charges applied to my account while my service was on a confirmed seasonal hold. In February 2025, a tree fell on the side of my property, causing catastrophic damage an
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Billing
Greetings, @user_7mr922! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this ongoing missing credit issue. You have definitely come to the right place
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Contract Buyout Resolution
Dear Xfinity Executive Customer Relations Team, I am writing to formally request immediate resolution of a rebate issue related to a phone trade-in at your Battle Creek, Michigan store. Despite six months of effort, including multiple tickets filed and direct involvement from the store manager, I ha
Question