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user_vbv8nh, Let's see what has been going on. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's pag
Credit for outages
I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa
Question
I had another outage yesterday with exactly the same pattern. I set up a service appointment and magically before the appointment I get a text that Xfinity has resolved the issue. Note, this is cable only, not internet.I was not checking hourly whet
Credit for outages
I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa
Question
Remote will not turn tv on. I cannot re-pair my remote to tv as THE TV WILL NOT TURN ON.
Tried to unplug everything. Waited 20 min. No luck. Downstairs tv works fine. I am so disappointed in xfinity so far.
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X1
user_irxupf, I am a real person. In order to assist you with a billing issue, we will need to ask for personal account information such as your name and address. We don't want to share that in a public setting, which is why we ask that you send a DM.
online chat says call 800 934 6489, phone bot says use chat
Both the online chat says to call the 800 934 6489 number. The phone bot says use online chat. There's no way I can see how to get a live agent for what I need help with. I have two accounts on the same address. One is closed and I have a billing issue on that account. The other account is not activ
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why are you requesting a DM? are you a bot?
online chat says call 800 934 6489, phone bot says use chat
Both the online chat says to call the 800 934 6489 number. The phone bot says use online chat. There's no way I can see how to get a live agent for what I need help with. I have two accounts on the same address. One is closed and I have a billing issue on that account. The other account is not activ
Question
Internet
My box wasn't blinking any lights so I unplugged it for about 30 seconds; now box won't come back on at all
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Your Home Network
Price Went Up - No Notice?
Hello, My bill just jumped to $189. There was no warning or anything that my promotion was leaving. Am I able to get into new promotional pricing. Internet and security for $189 is not feasible for me. Thank you, Pete
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Billing
My billing statement
My billing statement [EDITED: Private Information] for April and May
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Billing
Hello @user_eofhel, Thank you for the update! When you have a moment, could you please check if Power Saver mode is enabled on your box? You can do this by pressing the Xfinity button on your remote, then: Navigate to the Settings (gear icon) and p
why so many Just a moment, you've caught us in the middle of a quick household update"
Ever since an upgraded router was sent and install I keep getting this message when I turn on a TV that was powered off; "Just a moment, you've caught us in the middle of a quick household update" And if I don't, I just get a black screen, not the last channel when I shut it off, and nothing will ha
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It's not what it was like prior to the router upgrade. Whenever I turn on any of the TV's I get a connection, but a black screen until I use the voice control to say a channel, and then it becomes visible.
why so many Just a moment, you've caught us in the middle of a quick household update"
Ever since an upgraded router was sent and install I keep getting this message when I turn on a TV that was powered off; "Just a moment, you've caught us in the middle of a quick household update" And if I don't, I just get a black screen, not the last channel when I shut it off, and nothing will ha
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Been trying to cancel my service for months
I have been trying to cancel out internet and mobile service for months and keep getting billed. Please cancel all of our services.
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Customer Service
Good morning @user_l2kk1w, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the experience you have had with the NOW Mobile service, that is definitely not the experience we want
Xfinity Now Mobile is horrible
I should have researched more before going with Xfinity Now Mobile before actually going with the service. I was in a bind and what seemed like a decent deal turned out absolutely horrible in the long run. The service has been [Edited: "Language"] from day 1, the device is the absolute worst Samsung
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@user_td6mp1 Our team is here to help. The Fast plan is older plan we no longer offer. I am happy to go over our current internet packages to see what promotions we have to offer you. Can you please direct message me your first and last name a
Review of Internet pricing and loyalty
Hello, I have been an Xfinity internet-only customer for several years and would like to request a review of my account and current pricing. My monthly internet bill was approximately $55 in 2024, increased to about $65 in 2025, and is now $89 per month. I am currently on the Fast 600 Mbps plan and
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Review of Internet pricing and loyalty
Hello, I have been an Xfinity internet-only customer for several years and would like to request a review of my account and current pricing. My monthly internet bill was approximately $55 in 2024, increased to about $65 in 2025, and is now $89 per month. I am currently on the Fast 600 Mbps plan and
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Billing
@amy-788642 I tried that and had a rep say they did that with no result. Do I think they did it? No, probably not, I don't think I ever encountered a single competent customer service representative and I probably tried at least 10 of them over 2 we
RCS Activation Waiting Forever
Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem
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Accepted Solution
@user_28ypy0, thank you for allowing us the opportunity to work with you in getting your account corrected. We hope you have a wonderful week.
XfinityMarshante
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7 hours ago
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Extra charges, 4x the expected bill amount.
When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we
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