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Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice
Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice . How do I fix it?
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Customer Service
Still having the same problem - no favorites after a reboot and refresh.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Closed
Impossible to cancel my service without a phone.
I currently moved overseas. I do not have a phone, and I've been trying to cancel my service for hours. Xfinity makes it impossible to cancel my account. It's very frustrating that Xfinity is exploiting people when they move and are unable to talk on the phone. This seems like it's a lot harder than
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Billing
Amazing how the assholes at xfinity not only can't fix this, they refuse to admit it is a problem they created. Time to cut the cord.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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I can't get it it's blank....I need my original purchase agreement and final phone payoff receipt
Retail Installment Contract
I want a copy of my purchase agreement for my pixel 10 pro And the payoff receipt Kyle [Edited: "Personal Information"]
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Cancel
I am requesting cancellation of my Xfinity Internet service effective August 18th, 2026. I am not requesting a change of plan, promotion, or service transfer. Please process the cancellation and provide written confirmation of the cancellation date and any remaining balance or equipment that must be
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Billing
Makes no sense but it seems everyone had the problem. I had to go through and choose favorites again. A pain to go through all the channels again, but it did save.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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i want to delete my Comcast email
How to delete an email address I no longer use
I have been having identity theft issues, by someone using an email address I no longer use, so I would like to delete it please
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Same here in Corvallis Oregon
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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There's almost no TV programming in 4K. Only a few live sports events.
Xfinity 4K channels 1354-1391
Xfinity has all of these 4K channels available, but rarely uses them, except for a periodic sporting event. There must be more 4K programming out there that could utilize these channels. Why isn’t Xfinity using these channel and providing more 4K content?
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Fixed it by going to the setting for all channels and then adding favorites all over again. It seems to work properly again and I don't get the tips message although it took some time to do all that. It was on the phone a very long time earlier and t
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Happened to me just now. How do we fix this? A very big programming error for the price we pay.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Cancel Mobile Line
My online account is now showing as inactive, so I cannot log in or manage my Xfinity Mobile service online, nor can I call the 1-800 number from Korea. Please escalate this to an Xfinity Mobile specialist within your forum team to cancel my mobile account (Account: [Edited: "Personal Information"])
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Plan
Send a dm to the Xfinity support team (process described in this thread). I was having same experience with call in support - one of them sent an hour trying to figure out how to put the xer10 in bridge mode, which it cannot do. Once the tech support
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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My latest cable box started giving the APPS04277 error again after 13 days. Has a solution been found yet or is exchanging the cable box the only workaround?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hi @user_e87800 Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience. We sincerely apologize that your recent experience did not meet the high standards of service we st
Better Experience my [Edited]
I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying th
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Hello @user_rj4ihb thank you for reaching out on our community forum! I see you did send us a direct message please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violatio
Cancel Service
I am requesting cancellation of my Xfinity Internet service. Please disconnect service effective September 12th, 2026. I do not want to transfer or modify my service. Please process the cancellation here and provide written confirmation of the effective cancellation date
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I am glad to hear that your issue has been resolved. Did you have any other questions or concerns?
Problems with billing since I signed up 6 months ago with mobile
Can someone please help me to get an issue addressed with Xfinity mobile service? My bill every month has been incorrect and I call in monthly to get it fixed , but it is the same problem on the next billing cycle. I can’t get anyone to help correct this once and for all. Can someone please help me!
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I went through the forms. This is crazy how many people have posted this same exact problem. I'm posting this on Twitter. This is incredible. People need to go to the Xfinity forums more.
user_psxd43
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Impossible to cancel my service without a phone.
I currently moved overseas. I do not have a phone, and I've been trying to cancel my service for hours. Xfinity makes it impossible to cancel my account. It's very frustrating that Xfinity is exploiting people when they move and are unable to talk on the phone. This seems like it's a lot harder than
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