Xfinity Community Forum

user_7d4uyg, hello there and thanks for reaching out. Despite of your experience, I want to still say congratulations on your new phone purchase. I also want to thank you for your tenure here with our company, it is greatly appreciated. When you are

XfinityQue

commented

15 hours ago

to the conversation:

0

5

U

Xfinity mobile

To Whom It May Concern, I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max. At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the a

Question

U

@Xfinity Support Please help me resolve my issue

user_5i64cq

commented

15 hours ago

to the conversation:

0

U

Modem not shipped

I ordered a modem and I received a conformation for the order but never received a shipping date or shipping confirmation. It has been over a week.

Question

Hi @RobB59. Thank you for visiting our official Xfinity Forums community support page. We would be more than happy to clarify the Paramount+ subscription. Do you currently subscribe to Paramount+ With Showtime through Xfinity and have access to the P

XfinityDemitrius

commented

15 hours ago

to the conversation:

0

R

Paramount

I subscribe to but cannot get Paramount + and am being overcharged on my bill. I have logged 10 hrs of my time with support calls, had a tech to my home. Confirmed multiple times I should be receiving Paramount +. Four times had a call back scheduled from a Director level person each time was blown

Question

user_qy7kep Are you able to access Gangs of London, Season 3 Episode 3 with your AMC+ subscirption now?

XfinityMartyR

replied

15 hours ago

to the conversation:

0

Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

Question

U

Modem not shipped

I ordered a modem and I received a conformation for the order but never received a shipping date or shipping confirmation. It has been over a week.

Question

•

Customer Service

12

2

0

Thank you for reaching out to our team. That is a great question. If you make a plan change during the middle of a billing cycle there would be a prorated credit on the following months bill for any overcharge for that period. The billing change take

XfinityJohnG

commented

15 hours ago

to the conversation:

0

U

Billing credit for changed plan

Will I receive a credit if I change to a lower rate plan in the middle of a billing cycle? An online "agent" repeatedly said the plan would take effect immediately but the new price would take effect 3 weeks later when the new billing cycle begins. I pointed out that means I would be paying for some

Question

Thanks for allowing us to help with your request, Jludrof11. The cancellation has been completed effective today. I will mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of you

XfinityDilary

commented

15 hours ago

to the conversation:

0

J

How do I cancel service

Hello, I was looking to cancel my internet subscription. How do I go about canceling?

Question

U

peacock

Xfinity internet customers may receive Peacock Premium for free or at a significant discount, often accessible through the Xfinity StreamSaver bundle or specific loyalty rewards.

Question

•

Xfinity App

5

0

U

Xfinity mobile

To Whom It May Concern, I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max. At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the a

Question

•

Devices

17

2

0

U

Billing credit for changed plan

Will I receive a credit if I change to a lower rate plan in the middle of a billing cycle? An online "agent" repeatedly said the plan would take effect immediately but the new price would take effect 3 weeks later when the new billing cycle begins. I pointed out that means I would be paying for some

Question

•

Customer Service

7

1

0

U

Internet Essentials + Home Phone

I already have Cable with Xfinity I just finished applying for Internet Essentials. However, I also need Home Phone service. It's with my current ISP so I want to port that number over. I understand it's a separate service and different fees; that's fine. The number we have is old and associated wit

Question

•

Home Phone Service & Equipment

3

0

To send a direct message [private message]: Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the

XfinityJohnG

commented

15 hours ago

to the conversation:

0

U

Fraudulent charges

To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio

Question

Thank you for reaching out to our team here. I am very sorry that you are experiencing that issue, and I will be happy to look further into that for you. Can you send me a direct message with the full name and complete address for your service? Have

XfinityJohnG

commented

15 hours ago

to the conversation:

0

U

Fraudulent charges

To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio

Question

U

Yes, I use Apple Mail app and keychain passwords saved to sync and autofill on my iPhone and iPad. I have cleared the Internet Account several times over the past several months and created new strong passwords. I then make sure it’s been updated on

user_6k0a0k

replied

15 hours ago

to the conversation:

0

U

Password Reset After Sending Specific Group Email

I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a

Question

S

Ditto, I can't agree more strongly

stan_lins

commented

15 hours ago

to the conversation:

0

J

Xfinity App Needed for PC

I know I'm late to the party on complaining about this, but I recently had to forward some ports and the process was so incredibly ridiculous having to use a mobile app to manage the modem on my home network. I refuse to download your app or use my phone for these purposes. I'm not sure what kind of

Question

U

Fraudulent charges

To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio

Question

•

Getting Started

7

2

0

Thank you for reaching out! We can reach out to the local teams for you to see what can be done for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Mess

XfinityMartyR

commented

15 hours ago

to the conversation:

0

U

Request a "Letter to Serve" for new construction (NEW 11 unit building @ 9-11 Mechanic Street, Dover, NH)

Hello Xfinity Team, I am hoping to connect with the Engineering / New Construction Division of Xfinity Comcast to request a "Letter to Serve" for new construction of 11 Units located at [Edit: Personal Information]. I am the owner and developer, and as part of our permitting process with the City, w

Question

U

Fraudulent activity

I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorization and without any corres

Question

•

Billing

5

0

Hello @user_sx1xdw thank you for reaching out on our community forum, This feature is not removable as the purpose of this feature is built in as a power saving feature. I know this can be frustrating, but it is a feature that is built in that cannot

XfinityAbby

commented

15 hours ago

to the conversation:

0

U

Xfinity stream on roku timeout

The app stops after 2 hours. If I watch a long program or movie, the popup "are you still watching" comes up and quickly goes off, turning my show off. If I'm busy or sleeping (I like the noise) it shuts off, eventually going to screensaver. I tried resetting the Roku and the app. There is no settin

Question

U

Request a "Letter to Serve" for new construction (NEW 11 unit building @ 9-11 Mechanic Street, Dover, NH)

Hello Xfinity Team, I am hoping to connect with the Engineering / New Construction Division of Xfinity Comcast to request a "Letter to Serve" for new construction of 11 Units located at [Edit: Personal Information]. I am the owner and developer, and as part of our permitting process with the City, w

Question

•

Customer Service

6

1

0