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Can’t access email
Can’t access email. Put in password and nothing connects
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Customer Service
If you're having trouble initiating the process, we're happy to get it started for you. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account
Change ownership of xfinity account
How do I start the process of transferring ownership of an xfinity account online? I am moving out but my roommate is staying and I want them to have the account. I want the process to be all online.
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@user_6c0257 Thanks for reaching out in reference to your DVR service not working. I do apologize for the inconvenience, and I would be more than happy to assist you in restoring your service. Please follow the instructions below to connect directly
Xfinity Stream / DVR unavailable
Received an email this week about our plan updated and Platinum status. Since then our Xfinity Stream does not have DVR (Recordings) available. Can someone help?
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Good afternoon @user_yp1rdj! Thank you for bringing this to our attention Could you please send our team a direct message with your full name and full address? Our team can open a ticket to let our local tech team know. To send a "Direct Message" to
Tech [Edited] left tool package
Technician # [Edited: "Personal Information"] accidentally Left his tool Package at our home. [Edited: "Personal Information"]
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All the page says is to contact you guys. The virtual assistant is useless and the page does not redirect me to a form to fill out or a ticket. I do not want to call. How else would I contact xfinity?
Change ownership of xfinity account
How do I start the process of transferring ownership of an xfinity account online? I am moving out but my roommate is staying and I want them to have the account. I want the process to be all online.
Question
user_y51v60 Hello here is a link that provides details on what is need and how to do a transfer of ownership: https://www.xfinity.com/support/articles/account-ownership-change. I hope it helps explain the process. We are here to help!
Change ownership of xfinity account
How do I start the process of transferring ownership of an xfinity account online? I am moving out but my roommate is staying and I want them to have the account. I want the process to be all online.
Question
My husband does not use a Mac. He has a dell computer.
Not receiving emails on Comcast IMAP email accout
My Comcast IMAP email account is not receiving emails my husband is sending from his .mac email account. His .mac email account is showing the emails successfully sent however they're not showing up on my Comcast account. I've had a number of issues with not receiving emails on both of my Comcast ac
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Why don't my husband's e-mails come into my Xfinity/Comcast e-mail server? They always go into my 'junk' mail.
Not receiving emails on Comcast IMAP email accout
My Comcast IMAP email account is not receiving emails my husband is sending from his .mac email account. His .mac email account is showing the emails successfully sent however they're not showing up on my Comcast account. I've had a number of issues with not receiving emails on both of my Comcast ac
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Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
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Your Home Network
Thank you for choosing Xfinity and joining us here on the Xfinity Forums, user_qp7utb. I understand how important emails are and appricate the opppurnity to help troubleshoot this issue with you. To begain can you tell me a little more about the emai
Can’t attach photos on IPhone 16
I’m brand new to Xfinity. I just transferred four lines from Verizon. still have issues at attaching photos to email. I have to restart a certain way each time and it works for a little bit then after that, nothing getting tired of this. evidently this problem goes back a few years at Xfinity. Has t
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Did you get a solution to your problem? I have the same issue. There is no activate button or even any thing to show the status for that matter.
Unable to activate Peacock Premium
I recently moved homes and transfered my Xfinity gig Internet successfully. But unable to get any Peacock Premium content. I have called customer services seve to al times and no resolution. I hit activate button and then "manage subscriptions". The page that opens is various streaming plans (that r
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My husband's e-mails are not coming from a Mac.
Not receiving emails on Comcast IMAP email accout
My Comcast IMAP email account is not receiving emails my husband is sending from his .mac email account. His .mac email account is showing the emails successfully sent however they're not showing up on my Comcast account. I've had a number of issues with not receiving emails on both of my Comcast ac
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Thank you for posting on our community forums for assistance, shamuswilkie. I appreciate your loyalty over the years and understand your concerns about pricing. Let me take a look at your account to see if we can offer something more competitive. Cou
5 Year Plan for our 2 Houses
I have been a loyal customer for many years and pay for internet at our 2 houses, but Xfinity prices are much too high and Fidium is now available at both of our houses, so I plan to switch unless Xfinity can offer me better pricing similar to the $40/month for 300 Mbps for 5 years that is offered t
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Ipad scam/delete account
Hi returned ipad from scam and after almost a month rep calls and says I need to have delete Apple account. Apple needs IMEI# company address and proof of receipt to start the process to erase device. I thought this nightmare was over. Thanks
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
5 Year Plan for our 2 Houses
I have been a loyal customer for many years and pay for internet at our 2 houses, but Xfinity prices are much too high and Fidium is now available at both of our houses, so I plan to switch unless Xfinity can offer me better pricing similar to the $40/month for 300 Mbps for 5 years that is offered t
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@user_r5s7fm Thanks for creating a post. I would recommend speaking with our Customer Security Assurance Team to report any potential scam or phishing attempt for further review. I know that with any device return with Xfinity Mobile, you would only
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Ipad scam/delete account
Hi returned ipad from scam and after almost a month rep calls and says I need to have delete Apple account. Apple needs IMEI# company address and proof of receipt to start the process to erase device. I thought this nightmare was over. Thanks
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