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Hepl
I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!
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Plan
Can't get High Definition TV for Detroit channel WDIV
Can't get High Definition TV for Detroit channel WDIV, only low definition. We have to watch Toldeo NBC channel to get NBC High Definition. We want WDIV for local news.
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X1
Hey there, @H_Ethan. I am not seeing anything in our internal documentation about Xfinity Mobile service affecting device's abilities to change its ringtone. I see when a Google search with mention of that issue pops up with Xfinity in parentheses po
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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are you making changes to your Terms of Service ? Or is this a scam emaill?
i keep getting emails which I suspect are scam. Are they?
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Customer Service
Hey there, @user_bi28ru! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with your emails from the distributor. Have you confirmed there are no spam filters enabled followin
Missing email
I am not receiving email from a distributer we do business with. Once in awhile I will find something in the Junk or Spam file.
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I completely understand where you’re coming from. There is something so helpful and familiar about catching the "Weather on the Eights," and it’s frustrating when a feature you rely on suddenly changes or disappears. While we provide the
No local on the 8 weather channel
No local weather (local on the eights) on the Weather channel for the last week.
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@jengen, thanks for working with us today regarding your promotion ending. I'm glad we were able to get you into another great promotion that fits your budget and needs! It was great chatting with you. Take care!
Promotion Ending. Need to Look for Discounts/Change Package
Hello, I received notice that my promotion is ending in February. I tried to look at changing my plan online through my account, but I kept receiving an error message. Are there any plans/discounts that you can offer me to offset losing the promotional discounts. Thank you.
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@user_il6gj7 I appreciate you creating the post after originally sending the unsolicited direct message. I definitely want to help investigate the billing concern further, and will follow up with you there to continue.
How can I get to a live agent in the chat?
I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers. I just need to know what to say to the AI bot to get me to a live agent. The website keep
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How can I get to a live agent in the chat?
I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers. I just need to know what to say to the AI bot to get me to a live agent. The website keep
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Customer Service
user_w5409s I am so sorry to hear about the trouble you've had getting your Transfer PIN. I completely understand how frustrating it is to feel stuck in a loop between the app and customer service, especially when you don't have a store nearby to vis
Unable to get Transfer out PIN for Xfinity mobile
I'm unable to generate Transfer out PIN for Xfinity mobile in Xfinity App. Called customer service and no one is helping to get transfer PIN. No store nearby.
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Signal is pausing Audio also
TV signal is pausing All channels audio is also stopping Reset modem 2X
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X1
Do I need to change my email address
I am receiving emails from “Comcast” telling me to validate my account or lose access to my email account. Is this real?
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Hello there, @user_28xspd. I appreciate you giving us the opportunity to help start your phone service via Forums. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then ent
phone service using my existing phone
I have Xfinity internet, I would like to start phone service using my existing phone and phone number.
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@user_ix25z9 @XfinityJeniece @XfinityBrianH I don't think that this sentence can be highlighted enough regarding the enormous step back that this missing function has caused: "It's also the same group who likely influence or make decisions abou
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Hello yhyyy! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you with your service needs. To cancel a walk-in appointment at the Xfinity store
RE: Cancel a walk in appointment
I have an 11:30 appointment at the Valley River Office today that I need to cancel. Pam [Edited: "Personal Information"]
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I am having the same issue. This is for the "Xfinity" app to manage home network. There is no option to manage advertisement push notifications.
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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RE: Cancel a walk in appointment
I have an 11:30 appointment at the Valley River Office today that I need to cancel. Pam [Edited: "Personal Information"]
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Customer Service
Hello, @user_y2tsnx When moving out of state with Xfinity, you cannot transfer your existing equipment. Professional installation is required for your Xfinity Home equipment at the new address. You may keep your home phone number if moving wi
Moving
I am moving out of state and the new place has 2 different Netgear things, can I just transfer? Plus when I put my new info in my lot number is 111 but online says 112 and it won’t let me get any further.
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@ Thanks for reaching out to us, To determine if you received a valid email from Xfinity, check the sender's address; it should be from xfinity@updates.xfinity.com. Look for the Xfinity Verified Email logo in the upper left of the email body, which c
XfinityOrlandoM
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are you making changes to your Terms of Service ? Or is this a scam emaill?
i keep getting emails which I suspect are scam. Are they?
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