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Help with purchase pin.?

I waited the hour because of 5 attempts will not let me change the pin

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Xfinity App

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Ah yes, Comcast has been raising rates forever without justification, but now all of a sudden has an issue with it? Sure…One of the largest companies on the planet can’t afford to agree to terms with Scripps…

NC313

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9 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Help with "ESMTP server temporarily not available"

I am trying to send email from my Thunderbird account on my HP laptop and receive this error message: "resomta-h2p-554995.sys.comcast.net resomta-h2p-554995.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available." I recently switched to the AT&T fiber network, and I

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Email

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user_8c1189 Welcome to our community forum! You've reached the perfect place to get answers to all your Xfinity questions. My team does not have access to NOW service accounts, and you can get help through the NOW Portal: https://customer.xfinity.com

XfinityEmilyB

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9 hours ago

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xfinity manage now subscription

I am writing to you to cancel xfinity prepaid internet subcription bought one month $30 i tried to cancel with now portal but was unsuccessful they said it might just run out after one month i need to cancel in order to return modem i no longer need now internet services thank you

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@user_k2qhc9 Have you had a chance to see if any of those troubleshooting tips apply ?

EG

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9 hours ago

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U
Tv and iPad Buffering

Usually at night, the tv and iPad is buffering often. When it happens often, I will have to reset the gateway. It has become an issue to reset every two or three days. This happened a couple of years ago and the cable from the pole to the house was replaced. That corrected it, until lately.

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user_qdnfsm Welcome to our community forum! Thank you for letting us know about the damaged cable so we can send a technician to replace that for you. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right c

XfinityEmilyB

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10 hours ago

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Damaged line

My husband accidentally knicked our cable line while working in the yard. It wasn't buried more than 2 inches down. My internet is slow now.

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@user_ls2gyq Were you able to find any outage info on that site or in the app ?

EG

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10 hours ago

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Internet dropped 3 times in the past 24 hours

All drops required router reboot. Workflow and meetings disturbed.

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@user_sctf0e Did that article work to get you access to the UI ? Please reply right here in your topic on these public help forums. Thank you.

EG

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10 hours ago

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Internet Performance

I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.

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@EG​ I've removed all splitter or attenuators in the line. The only item I have is a Moca filter, to prevent signal leakage to neighbors.In fact, I used to earlier have a powered amplifier I had from my previous home so as to ride-over instabilities

user_bees

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10 hours ago

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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?

Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c

Question

Hey there, user_9goa8v! Thanks for posting on our Community forum. Are you experiencing this issue through Iphone as well? Could you please check whether the same issue occurs on a PC or another device?

XfinityNatalie

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10 hours ago

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Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

10 hours ago

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xfinity manage now subscription

I am writing to you to cancel xfinity prepaid internet subcription bought one month $30 i tried to cancel with now portal but was unsuccessful they said it might just run out after one month i need to cancel in order to return modem i no longer need now internet services thank you

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U
Xfinity support

A specific example: if I click on share icon from a zine article>email icon-opens format for sending email, I just add my address & hit send. Email never arrives to inbox or spam. Disappears to where? Recently changed from POP to IMAP format, but Email problem remains. Going on 2yr. Email x20+years

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Email

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

10 hours ago

 to the conversation: 

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U
Damaged line

My husband accidentally knicked our cable line while working in the yard. It wasn't buried more than 2 inches down. My internet is slow now.

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@sixdown @XfinityKam  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publi

EG

 commented 

10 hours ago

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Slow Neighborhood Network - Congested Node

My neighbors and I are having severe congestion issues in the evenings, where latency often peaks at over 200ms, while download speeds drop to less than 60% of advertised bandwidth. My upload speeds generally stay higher for me because I'm one of the few with a DOCSIS 3.1 modem that is mid-split OFD

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What are recommendations for alternative packages - Direct TV, YouTube, Hulu, Fubo, etc.? I want ABC

user_ygr72x

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10 hours ago

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

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That is not an acceptable answer. We pay Xfinity over $300 per month and you no longer take responsibilty for anything. If we have a problem you tell us to go to the outsourced vender. If we have to go to them for support and thru charge us an additi

user_7sofd1

 replied 

10 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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I’m dealing with the same problem right now! Multiple trips to the store multiple phone calls and promises that I would get a return label and still have not received it. Worst customer service I’ve ever experienced.

user_4w1bsk

 commented 

10 hours ago

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Xfinity Support - Xfinity Mobile Return Failure

I purchased and paid in full for a Samsung Galaxy S25+ (256GB) from Xfinity Mobile and was explicitly told it could be returned for a full refund within 14 days. Despite attempting to return the device multiple times within the return window, Xfinity Mobile repeatedly provided contradictory instruct

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Hi there, @homeharmony848484 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get that sagging line taken care. Please be

XfinityRichard

 commented 

10 hours ago

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Low cable at truck entrance

There is a sagging cable over a truck entrance at my place of business in East Chicago, IN. I cannot get ahold of anyone. Who can I contact?

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Thank you for reaching out to our team. I will be happy to look at any channel availability issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In"

XfinityJohnG

 replied 

10 hours ago

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U
Marquee network

I had marquee network last year and now it’s gone. Why??

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Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? If lit steadily, did you get the device activated for service yet ?

EG

 commented 

10 hours ago

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My internet not working

I got new device , I connected it , but no internet

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