Xfinity Community Forum

Yes, I've looked at that, thank you for the suggestion. As mentioned, notifications have been working for Comcast mail flawlessly for 2 years now, but suddenly stopped.

kewpy

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15 hours ago

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Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

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Customer Service

I have now spoken with three different customer support representatives via chat regarding ongoing internet issues on my account. We experience service problems at least every other day. During my first interaction, I was told our modem was faulty and that a replacement would be sent on January 27.

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Customer Service

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Hello user_bum8k2 , depends on how long it has been. Usually 90 days of inactivity will discontinue it on old accounts. But as our Forums Expert @Again suggested you can try contacting the Customer Security Assurance team to try and get access back.

XfinityMatthew

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15 hours ago

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Trying to Log into Email Account [Edited]

I'm trying to log into this account [Edited: "Personal Information"] It was our families secondary account. But it's been awhile since I've checked it. Does this account still exsist?

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Completely agree with the frustration noted by other users. I also used the auto forwarding feature and in Xfinity's email so I could keep any mail routed to one account. Xfinity tells you that you will to reenable it when you move over

Severus_Alexander

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15 hours ago

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Comcast.net email conversion to Yahoo is a bummer.

I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e

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user_1lwk9r thank you for using the Xfinity Community Forums page to reach out. I am happy to step in and take a second look at your account to go over the offers available to you. Can you send over a direct message with your full name and complete s

XfinityMarcus

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15 hours ago

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UPSALE or Distraction Tatic?

Spoke to CHIRK who told me that he can save me money on my bill. After discussing the charges, as that was my initial concern. I had to bring his attention back to that. After that was resolved, I went back to ask about the money he would save me on my cable bill. His response was to upsell me on a

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Hello user_zjt0r1! It looks like we haven't received a reply for the last direct message we sent you yesterday, but we're still here for you! Can you check your messages and let us know if you see our message?

XfinitySeth

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15 hours ago

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Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

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We appreciate you sharing this information! Thank you! 🙌

XfinityJon

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15 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Yes, Newsmax has been looping for 2 months. Installed new boxes, no go. Had tech come and he installed a new passive splitter since I had the older active filter (plugs in) on 2/6/26 Still a problem....

kevin.col

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15 hours ago

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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Outstsnding Service

I had my BEST ever Comcast/Xfinity experience with a nice young lady named Felicia (or Felecia, I'm not sure) - she was incredibly helpful. Think she is based in Illinois.

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Xfinity Compliments

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Thank you for that information. Can you please try the following, and let us know if this helps, or if you need further assistance. The "Xfinity Assistant" Often, the reward tile is missing from the portal because the system thinks you've al

XfinityJon

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15 hours ago

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Unable to active/subscribe Peacock premium

Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th

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@kewpy Have you tried changing the app permission on your Pixel 7 so the notifications appear on your lock screen and home screen? If not, you may visit this link that'll show you how to manage your the permission on your applications https://support

XfinityRaul

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15 hours ago

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Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

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Good afternoon user_gcax5u. Do you happen to have the Xfinity App? If not, do you log in to your Xfinity account online? You are able to view your bill, manage your payment methods, and make payments directly online. Here is some additional informati

XfinityJon

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16 hours ago

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Bill amount

Checking to s÷e how much is my bill and when it's due

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I would like to do this as well with my existing land line and existing Xfinity voice. I don't see a message icon in the upper right of the forum page to send a direct message to Xfinity support. So I'm not sure where else to go to get this pr

user_gtdhjj

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16 hours ago

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How to port existing Consolidated landline # to replace existing Xfinity voice #

I want to replace my existing Xfinity voice phone number with my existing landline phone number. Customer service keeps telling me to contact the "porting department" but they are unable to provide contact information. I can't find online any such department. How do I port my landline phone number t

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I have already done that, what was suggested above, direct message, etc. I've done that. I did it days ago actually.

user_zjt0r1

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16 hours ago

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Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

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user_bm34i0, Yikes! We would surely miss your business. I would like to pull up the account and research what's going on with that Fandango reward for your account specifically. In order to research this further, please send us a direct message with

XfinityGabriel

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16 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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Yes. They have escalated the issue & I'm waiting for the call back.

user_52t1la

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16 hours ago

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emails sent to comcast accounts being rejected

As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email

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Hello XfinityRaul The phone is a Pixel 7 and has been working flawlessly until this cropped up.

kewpy

commented

16 hours ago

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Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

Question

Hello @Cybercanvas To factory reset the box. 1. Ensure the device is currently powered on 2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time 3. Press BOTH the UP and DOWN arrow buttons on your rem

XfinityMatthew

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16 hours ago

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Factory Reset the Xi6-A

How do I perform a Factory reset on the Xi6-A? I’ve tried the steps that are given on the website but they do not work. After initial setup the Xfinity remote will not work, only the Tv remote. I cannot access any of the Xfinity services. At this point I cannot reset to try setup again.

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Bill amount

Checking to s÷e how much is my bill and when it's due

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Billing

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Factory Reset the Xi6-A

How do I perform a Factory reset on the Xi6-A? I’ve tried the steps that are given on the website but they do not work. After initial setup the Xfinity remote will not work, only the Tv remote. I cannot access any of the Xfinity services. At this point I cannot reset to try setup again.

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X1

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