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Same with me, tried multiple cards to update auto pay card on file, thru app and website for Xfinity Mobile. Won't allow me. My bank says everything is good on their end
Can’t change payment method
Help! I have tried on the phone with Comcast for over 2 hours, have tried online, and on the app and am very frustrated! I tried changing my payment info from the bank to a credit card and was hit repeatedly with the message that the system was unable to make the change and to try another method. I
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user_c2fl3o Thank you again for reaching out! I'm glad we were able to put you in touch with the Executive Customer Relations Team to help you reach a resolution. Take care!
Formal Complaint and Demand for Refund Regarding Unauthorized Charges During Seasonal Hold
Dear Xfinity Customer Service Team, I am writing to formally lodge a complaint and demand corrective action regarding unauthorized charges applied to my account while my service was on a confirmed seasonal hold. In February 2025, a tree fell on the side of my property, causing catastrophic damage an
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Good Service- Connection mostly - No regard to human interaction. Xfinity is 3/4 automated for phone interaction. More Live agents, please.
More live agents, create jobs, less poor half automated systems. Signals are mostly great 98%, for me. Improve human communication . Thank you -Paul
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Customer Service
Hey there, @user_mn91wi, thanks for reaching out through Xfinity Forums regarding your services and payment arrangement. I would be happy to take a look at your connection and arrangement to ensure that everything is set up properly! I know how impor
Service suspension
I just spoke with someone yesterday over chat about my bill. we made a payment arrangement that was due for December 3rd, I was assured that my connection would not be disturbed because I made this payment arrangement. Then today my service is interrupted, and I have no way to speak to a live agent.
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Hi there, @user_kqzsg2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look further into the tax on your internet. Please be assured you reached the r
Why is there a Sales Tax on my Internet Service?
The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users
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user_9412ab - Thank you for your feedback and for trying the troubleshooting steps. It's important to us that you're able to enjoy your remote and our team can help ship and replacement, and follow up with you after to confirm it's working properly.
X15 Remote Ok Button Not Responding
I have a new XR15 remote. It pairs for voice commands with my TV, then says 'press ok to continue.' I press and press OK, the green light on the remote comes on, but the TV does nothing. It does not seem to recognize that I have pressed the OK button. The Xfinity support chat wants to schedule a tec
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I am having the same issue and still remain unresolved after several calls.
Xfinity Mobile Support - Phone line not showing on account after a move
Im having an issue that after moving to a new address in which I ended my previous internet plan but kept the phone service. Now my phone is not showing on my current/active account and all my other accounts show inactive. I saw a similar issue on the forums and the member said it can easily be fixe
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why is there a Sales Tax on my Internet Service?
The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users
Question
Service suspension
I just spoke with someone yesterday over chat about my bill. we made a payment arrangement that was due for December 3rd, I was assured that my connection would not be disturbed because I made this payment arrangement. Then today my service is interrupted, and I have no way to speak to a live agent.
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Customer Service
This has been a problem for the whole month of Nov. If this happened at my company we would catch a lot of [Edited: "Language"]. Escalate higher.
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
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Why is there a Sales Tax on my Internet Service?
The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users
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Customer Service
Looks like it launched today and is available in the Popular TV package.
New channel NBCSN
I heard today that NBC Universal is going to start the old NBCSN sports network again this fall. I hope comcast will carry it, even if it's in the more sports and entertainment package. After all,Comcast is owned by NBC Universal
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False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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Plan
Hello @Internet_Please, thank you for taking the time to leave a post. Thank you for explaining the situation. I understand how frustrating that must be. If you could send our team a direct message with your full name, the name listed on the account
Can't change billing plans
Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switche
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Can't change billing plans
Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switche
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Billing
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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Hi user_0wvpw1! Thanks for taking the time to reach out on our Xfinity Forum regarding this free Peacock subscription concern. We apologize for any issues you ran into with the website, but my team is here to help. To better address and assist you wi
Need my peacock premium subscription back
My last post got deleted because this website is full of errors. Thanks. So this'll be much shorter Need my free peacock premium back because I have gig internet
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I would like to dig a bit deeper into the status of this promotion for you user_7q95k0. Can you send over a direct message with your full name and complete service address to help me locate your account? Here's the detailed steps to direct message
Promo code MC50 offer
During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today
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Hey @user_x0urib, Thank you for visiting our official Xfinity Forums Community support page. Our community is always a quick message away to help address any Xfinity product and service concerns. If there is anything we could assist you with, please
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Good Service- Connection mostly - No regard to human interaction. Xfinity is 3/4 automated for phone interaction. More Live agents, please.
More live agents, create jobs, less poor half automated systems. Signals are mostly great 98%, for me. Improve human communication . Thank you -Paul
Question