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I have been an xfinity/comcast customer for 20 years. I recently had a 2 week ordeal that took over 20 hours on the phone with 2 trips to the xfinity store. I was given wrong information several times. My service was disconnected at one point. I was attempting to change my service to streaming. When
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Billing
How to submit a ticket with the local NOC.
Anybody know how to actually submit a ticket with your area's local network engineers? Myself and several of my neighbors who also use Xfinity have our service become completely unusable at peak times, usually between 6PM-10PM. It's not reduced bandwidth that's the main issue, it's sustained packet
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Your Home Network
Fraudulent Activity
For the last month I had set up payment arrangements with what I thought was Xfinity only to have no payments applied to my account. However charges were made on my bank account within 24 hours of me making the arrangement with your company. Never has my bill been this high since joining Xfinity 3 y
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Billing
Good evening, @user_7mgy20 and thread! I don't want you to think we have forgotten about you. We are checking on this often. The team is still working on the DVR sync issue where you see the recordings still in the Xfinity app. We will continue to st
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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user_9tzt1o Thank you for the update! I'm glad you were able to reach a resolution, and thank you for letting the Community know how it was resolved!
Tampered sensor after switching batteries
Hello, I'm getting a 'tampered' notice on one of my motion sensors after switching the batteries. I have been unable to figure out how to fix the problem and in the meantime, it seems the sensor is not operational. How can I fix this?
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My deepest apologies, I was unaware of this process, but please understand that upon looking for this issue in Google, all top results point towards threads in this forum where the official response offered by Xfinity representatives is to contact su
Tampered sensor after switching batteries
Hello, I'm getting a 'tampered' notice on one of my motion sensors after switching the batteries. I have been unable to figure out how to fix the problem and in the meantime, it seems the sensor is not operational. How can I fix this?
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Thank you for taking the time to reach out @tanalai regarding the requested account changes. Glad we were able to assist. Thank you for being a part of our Xfinity Community and hope you have a great rest of your evening.
Please help me cancel my service
I'm a California resident and would like to cancel my internet service. I have already switched to a new provider. According to California law AB 2863, I should be able to do this online "Click-to-cancel" - just as easily as it was to sign up for the service originally. Please help.
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Hey there user_e8sqnx, and thanks for stopping by our community! I know how annoying it is for me whenever I'm not able to check my email the exact way I need to, so I know exactly how you feel. Usually, if your Comcast email has stopped working in t
email not working on wifi
Comcast email stopped working in the Outlook mobile app when connected to Wi-Fi. I have been on at least four different Wi-Fi networks, and it won't work on any of them. As soon as I turn off Wi-Fi, the email will work.
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Hello @user_mxvv2o, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Not honoring loyalty discount
I spoke with agents twice already and my loyalty discount was not applied to my account even though I was promised it will. I was charged today for my bill without honoring this discount which was offer by Xfinity.Please see email below. Thank you, Peter Xfinity Customer Exclusive Great News! We're
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I'm sorry that it has been difficult figuring this loyalty discount issue. We can check back in with you in the morning to see if the direct messaging option is working. I would recommend clearing the cache and cookies and trying a different browser
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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Not honoring loyalty discount
I spoke with agents twice already and my loyalty discount was not applied to my account even though I was promised it will. I was charged today for my bill without honoring this discount which was offer by Xfinity.Please see email below. Thank you, Peter Xfinity Customer Exclusive Great News! We're
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Billing
I talked to two different people yesterday, it was so frustrating! I'll never understand that Xfinity tells me I'll keep the same plan & price & that I won't have to do anything, they will take care of it. The people on the phone didn't want
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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Consistently slow download speed
Recently, my download speed has averaged between 1.2 and 4.1 Mbps. I have restarted all devices (modem, router, desktop), reset my network, verified with a separate laptop, and followed the AI chatbot's troubleshooting. Nothing has helped. Please, assist.
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Your Home Network
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
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Xfinity Stream Website
Hi there, @etak28! The work continues on Peacock activations. Is it okay that we continue to check in with you here? We want to ensure once this is over that you can activate and use the service.
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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I'm sorry to hear you're having a similar issue, user_391juw. This is not the experience we would like you to have, and we'd like to help. Did you try any of the troubleshooting steps listed in the thread?
Xfi Pods
I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem
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I'm sorry the direct messaging option is not working for you. You can also reach us through our main line at 1-800-934-6489 or through our live chat at https://www.xfinity.com/xfinityassistant
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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It's still not working. Don't worry with it, I'll be shopping around.
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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Mobile plan
I need help changing my mobile plan. I currently have unlimited for $40 but want to lower it.
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Plan
Where are you pulling these error logs from? Is it your internal devices losing connection or are you losing internet access?
colonelscotty
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22 hours ago
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A Plea For Help - Constant disconnects/disruptions - 72001011-DHCPv6 - Missing Required Option 24 and others
Hi All, I have struggled with Xfinity Customer Service countless times in the past three weeks to try and get this resolved. My event log is full of errors with these two repeating nonsmargin: 0;"> DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:37:19 Critical DHCPv6[7617]: 7
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