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Formal complaint regarding misrepresentation by Xfinity Mobile representative and refusal to honor trade in agreement
To Whom It May Concern, I am submitting this formal complaint regarding a serious issue involving my recent phone upgrade and the inaccurate information provided by a Xfinity Mobile representative. I upgraded from an iPhone 17 Pro Max to a new iPhone 18 Pro Max under a trade-in promotion. Prior to c
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Customer Service
Yes, it's still happening. When you pick a different audio, it moves to the top or bottom screens. I have images to share to explain what happens. It's not great to only be able to watch 3 of the 4 games when there are 4 on.
multi view feedback
Need to provide feedback on the multiview and using closed captions. Currently when CC are enabled, you end up only being able to watch 3 of the 4 programs being shown because the CC blocks the image of at least one screen. I'd like to see the CC between the 4 boxes, in that area, along the top and
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Hey there, @user_6o6q3z, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to take a look at your billing details to ensure you were billed correctly. Can you please send us a direct message with your full name and
Bill credited supposedly
How are you guys going to credit my Comcast bill when I don't longer have Comcast second off you think crediting it $60 and some change or whatever is enough for you guys trying to charge me $297 you're [Edited: “Profanity”] I'm reaching back out to better Business bureau because I am not paying you
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Ok thx for the support. You can try and do one more thing for me. Your company has stopped sending UPS return labels. Not long ago, when you received a replacement device it included a UPS label to send back the device. I don’t live near a UPS stor
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon
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Where did you switch to? Might cancel mine too. New rate is horribly high compared to the promo price.
CANCEL Account
I would like to cancel my account as we have switched providers. No need to discuss offers, just need to cancel effective 9/23.
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Hey there, @user_oynult, thanks for reaching out through Xfinity Forums regarding your hotspot issue. I appreciate you sharing the troubleshooting you've already completed. Since you've already forgotten the network, removed devices, and attempted to
Access Denied to Xfinitywifi
Hello, Up to recently, I have been able to switch on and off of "xfinitywifi" hotspot, since I like to use it while at work. However, recently, i've been getting "access denied" messages and am unable to use it anymore. I have been able to solve this by using the app for "xfinitymobile" on my phone,
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Billed months after moving and disconnecting old account
Hello, I moved on 07/07/26 and disconnected my Xfinity internet. I opened a new Xfinity internet at my new place, but I’ve been billed for two months after I moved and disconnected my service. I returned all equipment associated with my old account. The past due amount does not accurately reflect wh
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Billing
robertsm99 Hello, are you still having issues with the closed captions on multiview?
multi view feedback
Need to provide feedback on the multiview and using closed captions. Currently when CC are enabled, you end up only being able to watch 3 of the 4 programs being shown because the CC blocks the image of at least one screen. I'd like to see the CC between the 4 boxes, in that area, along the top and
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The sixth visit today was the charm. I now have 1 GB fiber service up and working well. Thanks to the many team members who helped make this happen!
Struggling with fiber install - need to send photos
I have been trying to get fiber installed for nearly 30 days now. This is a newly laid neighborhood and new construction. So far four appointments have failed: 1. Technician could not find the fiber infrastructure in the street. 2. Cable crew also could not find the fiber infrastructure in the stree
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Hey @user_opaf5h, thank you for visiting our official Xfinity Forums Community support page and joining our Xfinity family! If you placed an order before 3PM local time, you may qualify for same-day delivery as part of our Same-Day WiFi initiative t
Arrival
I just subscribed to xfinity and it said it will be delivered today will I be told when?
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Hey there, @user_fn15rz, thanks for reaching out through Xfinity Forums regarding your speeds. We truly appreciate all the time and troubleshooting you have done for this issue. We are happy to help! Have you heard back on your ticket?
2 Gig / 250 Mbps service showing 1200 Mbps provisioning
My Xfinity Internet service is supposed to be 2000 Mbps download / 250 Mbps upload, but Xfinity’s own Speed to Gateway diagnostic is showing: Plan Download Speed: 1200 Mbps Actual Download Speed: 1431 Mbps Plan Speed Percent: 119% My direct wired 2.5 GbE speed tests are consistently around 1.3–1.4 G
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mavnro, thank you for reaching out. Does this happen on each device you attempt to stream from? If you visit this link https://www.xfinity.com/support/articles/correct-geolocation-data, you can also find more details about correcting your location da
TV GO Location?
When I try to watch TVGO stations, on the Stream app, it says I need to update my location, but I don't see anywhere to do that. Does anyone know how to do that? Thank you.
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I use a VCR to tape and usually watch when get home or on weekend. Sometimes there is a program like a movie I want to save permanently. Because of nap mode I am recording comcast same picture of Comcast time and weather & promos that will pop up
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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@XfinityThomasC Nope, I have triple checked all those settings and it doesn't change my NAT result, I still always get port restricted cone nat.
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
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CANCEL Account
I would like to cancel my account as we have switched providers. No need to discuss offers, just need to cancel effective 9/23.
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Customer Service
I just got home from a long vacation (that started before Aug-12) and found this problem as well. So apparently 6 weeks later there is no solution released, and the last update from Comcast was 15 days ago. I called in the issue and they refre
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Hey @user_96z6gp, Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered. I sincerely wish we could assist, but with the NOW Internet, we do not have ac
NOW Replacement Gateway
I was given a NOW modem at the store that cannot be activated. NOW chat support and Advanced Xfinity technical support were not able to complete the activation process. Something about the modem is not associated with my service area. The store has no other modems available. Please, please. I have b
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user_wzejfj Thank you for choosing Xifnity and joining us here on the Forums for help checking the signal readings and node servicing your address. You've reached the right team for help. Please send us a Direct Message.On a Desktop: Make
Recurring T3 upstream ranging timeouts / packet loss since February 2026
Summary I've had intermittent internet issues going back to around February 2026 and have been tracking them since summer with continuous network monitoring (OPNSense + modem-side DOCSIS telemetry) to try to figure out what's going on. Sharing what I've found in case someone here can help point this
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Accidental rental
My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental?
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Xfinity Stream Website
My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental? In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stre
BruceW
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Accidental rental
My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental?
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