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Signed up for 2gb speed but capped at 1.4gb speed
Hello, I am a former employee who has signed up for 2gb speed. I updated my modem router combo to a Netgear that can handle Xfinity's 2gb speed. I also purchased a Cat6a cable and made sure my motherboard has an ethernet port that can handle 2gb speed (realtek 2.5gb). My account in CSG may show that
Question
@XfinityJeffB What difference would a splitter make ? All lines are a shared medium everywhere anyway. Each modem is provisioned individually.
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
Question
user_sws1v0 Thanks for reaching out to us for assistance with your billing concern after a disconnection of services. You have come to the right place to get this fixed for you, and I'm happy to help! Can you send us a direct message with your
Incorrect bill
We discontinued our Comcast account, [Edited: "Personal Information"], in June. We returned our equipment on 6/30/2026, returned equipment receipt # [Edited: "Personal Information"]. Happy to send this receipt but don't see how to attach it here. Yesterday, despite our we received a bill dated 7/14/
Question
Yes, per my original post on 6/20, I have two step authentication. AND my phone is always with me so no one else is getting into my email without it.
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
Question
@Notahappy11 @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Daily Outages
Every day this week since Sunday my internet service has randomly dropped out and I’m growing real tired of it. I don’t like paying from for lousy service and unclear explanations. No storms and no planned maintenance, the service just drops outta no where. What qualifies for a credit for the daily
Question
Incorrect bill
We discontinued our Comcast account, [Edited: "Personal Information"], in June. We returned our equipment on 6/30/2026, returned equipment receipt # [Edited: "Personal Information"]. Happy to send this receipt but don't see how to attach it here. Yesterday, despite our we received a bill dated 7/14/
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Billing
Hello @user_uhsr6w, thank you for taking the time to leave a post. First, congratulations on your new home. What you've described is completely understandable, and I am truly sorry for the months of frustration you've been dealing with. This is
New house build on lot with previous home with service
I am caught in an infinite loop trying to get service to my newly constructed home. Short version - we bought a 10 acre lot with a house on it, that house had Xfinity service to it for years, we demolished that house and built a new house on the lot. I have been working for 3 straight months to get
Question
Hey @user_a1mqbl , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out with your question today. If there is protection around the cabling there should not be any issue fro
Cable Installation
Will burying fibre optic under gravel driveway cause a cable problem from sharp rocks?
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@user_cyyhil Is there a particular reason as to why you're looking to cancel your internet and home security? Is there anything I can do to help you change your mind?
Cancel internet & home security, keep Xfinity mobile l
Hello I need to cancel my Xfinity internet & security immediately. I will keep my mobile lines. Thank you.
Question
user_8ajvvo Hello, and thank you for reaching out to our Xfinity Forums Team for your TV box connections. I'm here to get you in the right direction today. To clarify, you need to a tech to connect the box to the TV? Do you have coax connections alre
hook up new additional TV
I have ordered 2 new cable boxes to be installed on my feed to the 2 TVs I have, and I need a teck to connect them for me. Please let me know when this can be done?
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Concern moved here to the Customer Service help section.
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Overage Charges
I need help on finding why i’m getting charged overages when nothing has changed with my usage.
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