Xfinity Community Forum

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Hello! I have attempted to activate through this website: https://customer.xfinity.com/activate-peacock and through my Xfinity account. I am attempting to use a new peacock account, I had previously deleted my old account. Thank you!

user_810l7t

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6 hours ago

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Unable to Activate Peacock Premium - Your Xfinity account is already linked to another Peacock account.

When attempting to activate peacock premium reward from membership, I receive the error "Your Xfinity account is already linked to another Peacock account.". I have unlinked any accounts from previous addresses. Error code is PPG_0017_1c5a3e8. Is there a way to remedy to this issue?

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Hi @user_kyt5i7, we responded to your direct message yesterday afternoon and did not receive a response back. I assume the message did not make it over to you, I'll copy & paste what we sent over in the direct message conversation. See you there!

XfinityJustinM

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6 hours ago

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Above Ground Cable Pedestal to Pedestal Since June 22

I need someone in CONSTRUCTION to contact me. My neighbor had a service performed on June 22 which required Comcast to connect a temporary orange cable from my pedestal to another neighbor's pedestal. My pedestal is interior to my driveway and the location of the cable lying across the driveway and

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Now TV

I signed up for the 2gig plan and it came with a $20/mo Now TV subscription. The rep who signed me up said I would have to change after I accepted the package. Can I now remove this from my plan?

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Billing

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Yesterday after posting my detailed message on this forum around 1:51 p.m., I was instructed to go to Xfinity and open up a Direct Message. I did that shortly after the request from XfinityDena. So I entered that DM around 2:10 p.m. or so and

user_kyt5i7

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6 hours ago

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Above Ground Cable Pedestal to Pedestal Since June 22

I need someone in CONSTRUCTION to contact me. My neighbor had a service performed on June 22 which required Comcast to connect a temporary orange cable from my pedestal to another neighbor's pedestal. My pedestal is interior to my driveway and the location of the cable lying across the driveway and

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@user_638qn9 they don’t work on my Samsung smart tv anymore either.

user_r9074g

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6 hours ago

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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Good morning @user_vb2wyq. We advise all of our customers to exclude personal/account information from public posts. Customers can find activation instructions below, though they will need to download the Xfinity app. https://www.xfinity.com/activate

XfinityJoe

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6 hours ago

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Modem installation

Hello, Marcus [Edited: "Personal Information"] here. I'd please need someone to give me written instructions on how to ask an Xfinity technician to help me set up my new Xfinity modem over the phone besides calling the 1-800 number. I use an old smartphone due to my current financial hardships. I've

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@user_h684ie I did upgrade my firestick but still cannot get the channels.

user_r9074g

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6 hours ago

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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@user_h684ie I thought it was the issue, too. But I upgraded and still can’t get my local channels. Also, I can’t get local thru my Samsung SmartTv either. I’ve dealt with this since I’ve had their service. Frustrating

user_r9074g

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6 hours ago

to the conversation:

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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@user_15jev0 Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click “Sign In” if necessary. - Click the “Dire

XfinityAirelle

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6 hours ago

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Resolution re: eSIM swap fraud case

I have contacted xfinity over 25 times over the past 10 days. My # was hijacked and eSIM was swapped to a phone not in my possession. Getting the complete runaround and misinformation and very incompetent responses from Xfinity dealing with numerous departments. The fraud case was closed out after 6

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Credit for Outage

I had an outage for 11 days and when I tried using the assistant to fill out the form, I would get an error. I tried calling the Xfinity customer service number and got the same thing, another AI assistant telling me to use the form that have me an error. How can I get a credit into my next bill?

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Billing

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@XfinityDena why would you suggest for me to remove personal info from my public post? I'm suggesting for someone to email me the steps I can take to allow a technician to assist me in setting up my modem. Also no, I cannot download the Xfinity app a

user_vb2wyq

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6 hours ago

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Modem installation

Hello, Marcus [Edited: "Personal Information"] here. I'd please need someone to give me written instructions on how to ask an Xfinity technician to help me set up my new Xfinity modem over the phone besides calling the 1-800 number. I use an old smartphone due to my current financial hardships. I've

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user_8bw6th Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had some trouble getting your iPhone 15 unlocked. We'll be happy to take a look at this further and see what we can do to help. Please s

XfinityBenjaminM

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6 hours ago

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Xfinity unable to unlock SIM on my phone it is been over 3 days and countless hours

I have a Iphone 15 that I want to get unlocked. It has been over 3 days ( 3 chat sessions, store visit, 2 hours on phone) still cannot unlock SIM. What to do? Complain to FCC?

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Hey there, @user_9v1aid! Since we haven't received any other responses from you, we'll consider this resolved for now, which I'm happy to see! If you ever need us down the road, please don't hesitate to create a new post, and we'll remain here for yo

XfinitySara

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7 hours ago

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I need to cancel my Xfinity service

I have moved and need to cancel the service at my previous address. Xfinity is not available at my new address.

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alexddd I can certainly understand feeling cheated if something took effect before you were wanting. Did you place the order online or with an agent either over the phone or digitally like through here or our chat team on the website? Online orders n

XfinityEricB

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7 hours ago

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Downgraded plan as current plan w/promo expires on Saturday

So i just downgraded my plan(new plan is lower speed) as the promo for my current plan ends on Saturday. However, as soon as i switched plans, the speed was downgraded right away. I thought i still had my current plan till Saturday before the new downgraded plan went into effect. I basically, got ch

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The interface is horrible. Your inbox gets ad emails that you can't delete except by using an ad blocker.

user_fm798l

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7 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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user_xafod1 Hi there! Thanks for using our Forums, are you still needing some assistance! If so let us know and we are happy to assist.

XfinityJorge

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7 hours ago

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My puk code to reset my phone

I put in the wrong pin number several times and now it locked my carrier service account what is my PUK NUMBER

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Moved from Email forum

Latoque

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7 hours ago

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Downgraded plan as current plan w/promo expires on Saturday

So i just downgraded my plan(new plan is lower speed) as the promo for my current plan ends on Saturday. However, as soon as i switched plans, the speed was downgraded right away. I thought i still had my current plan till Saturday before the new downgraded plan went into effect. I basically, got ch

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my wifi password

I have a xumo tv and I want to change my wifi password

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Your Home Network

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I have the same issue; the local channels will display on the list of “tv go” channels and when selected I’ll see the preview screen for the local channel, but when I select watch I’ll get the location services error.

bishophawk

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7 hours ago

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Xfinity Stream Fire TV – Location Services Error on Local Channels

Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa

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@mavnro ok, same. Works on phone, not fire stick. Appears we’re all in the same boat!

user_ih6y2q

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7 hours ago

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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