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@XfinityJon yes, I have tried all methods of troubleshooting. This is a well documented issue at this point regarding Xfinities routing to EAs DDOS protected servers. This case needs to be elevated to an engineering team to resolve ASAP. Too many cu
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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I pay so much for comcast service and this is what I get. Get it done immediately or I am changing to Verizon. And as for getting an antennae im already paying over 300$ and u think ill pay more for your greed forget it . This whole thing is a
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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@XfinityJeff wrote: "... Xfinity email portal ..." This link points to "https://forums.xfinity.com/conversations/email/my-entire-inbox-was-erased/nnect.xfinity.com", which is invalid and results in a "404 Not Found" error. The Comcast/Xfinity
My entire inbox was erased.
I got a warning from the Xfinity Postmaster that I had reached 95% of quota. I should erase old mail to free up space. So I did that - I trashed 100's of the bulkiest e-mails. But after I'd emptied the trash-can, I came back to a blank inbox - there was only the message from the postmaster in there.
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265 is still not working here in Philly area....NHK channel.
NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
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user_2hmfm1 Thanks for the response and those details. We are here to assist and work through this. I would like to take a deeper dive into this, can you send us a DM with your full name and service address? To send a "direct message" / "private mess
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Service 3/28/26
How do I find out if J.U.L.I.E. has been notified to mark electrical lines so Xfinity can bury the new cords they installed in my yard? My service appt was 3/28/26.
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Customer Service
@user_7t0u1i Thank you for taking the time to reach out to us here on our Xfinity Forums! There's a few options for you to report any open or damaged pedestals. You can click this link to report it online, or our team would also love to assist you if
Hardware upgrade
A month ago, we were notified of a system upgrade. Trucks came into the neighborhood and began working on the underground boxes in the neighborhood. This went on for two days. However, many of the boxes have been left open, many having the wiring exposed. The on in our yard simply has the plastic to
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I second your dissatisfaction. Letter was beautifully articulated.
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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Hardware upgrade
A month ago, we were notified of a system upgrade. Trucks came into the neighborhood and began working on the underground boxes in the neighborhood. This went on for two days. However, many of the boxes have been left open, many having the wiring exposed. The on in our yard simply has the plastic to
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Customer Service
user_55xcnc, good morning, and thank you for reaching out to Xfinity Support. I would be happy to assist you with your installation fee. Please send us a direct chat message with your full name and complete service address to “Xfinity Sup
Installation fee
when speaking to a live agent he told me I wouldn’t be charged for the installation fee, that was over 7 days ago said the fee would be waived and taken off my bill. I look on my Xfinity profile the charge has not been removed and I been trying to chat with a live agent for four days now still haven
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I chatted for an hour+ in the morning, had a 3 way call with X & Disney+ for about an hour, chatted again almost 2 hour last night (kept getting disconnected, having to start with new agent), then another call last night (disconnected, gave up).
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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wxyzd scripps
Hi, I’m reaching out because ABC has been unavailable on my service. I expect access to the channels I pay for, and I’d like ABC restored as soon as possible. I’m also requesting a credit on my account for the days it’s been unavailable. Please confirm when this will be resolved and the amount of th
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Channels and Programming
Installation fee
when speaking to a live agent he told me I wouldn’t be charged for the installation fee, that was over 7 days ago said the fee would be waived and taken off my bill. I look on my Xfinity profile the charge has not been removed and I been trying to chat with a live agent for four days now still haven
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Billing
Enosbg are you able to share more details? Are you using an email client? Such as Outlook.
Email retrieval stopped this AM
Suddenly this morning my email account will not receive or tethered my messages. If I send a message from my account to me it's sent, received, and immediately deleted. Any suggestions?
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Hi,I was at the store yesterday to get xfinity internet+mobile but I want to know when I'll be receiving my modem
user_4lk883
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7 hours ago
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My account won’t activate
My new modem is set up but my account won’t activate
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