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Hello @user_xr3ql7, thank you for taking the time to leave a post. I completely understand how frustrating it must be to not find a clear answer after following the suggested steps. I appreciate your persistence. The WiFi Pro Extender battery isn&rsq
WiFi Pro Extender Battery
Hi, how do I purchase the WiFi Pro Extender battery. went to the store and they told me to use xfinity assistant. Entered the keyword “WiFi Pro Extender battery” and various combinations, but none got to the right answers! there was just no direct way to find out how I can buy the “WiFi Pro Extender
Question
user_auaeca How are you attempting to access your email? Are you using a third-party app?
Comcast email not working on new iphone
I updated to a new iphone and now my email won't work on the phone and it says the server is not responding. I tried deleting and redoing the settings and still won't work. I don't really know what else to do to get it to work but its going on 4 or 5 days of error messages.
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If you received a text when you purchased saying "thank you for your purchase" there should be somewhere that says "click here for any issues". You should be able to cancel the purchase and you'll get a credit to your account. But this is insane that
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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Hi there, @user_ldjslb ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having, I can assist you and get you taken care of. Please be assured yo
Canceling Services
How do I cancel my tv and voice services and keep just my internet service?
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Cancel Services
I moved out of the country and have been trying to cancel my services for 2 months. I have an overseas number, how do I cancel my services?
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Customer Service
no I have not received an email yet.
Activate Peacock!!
I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??
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user_18nkjv. We appreciate your feedback and will pass it along. I'm sure our CSA team will be able to help further. Let us know how it goes!
email login
I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.
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upload speeds dropping
i have tried restarting my gateway and to even unpluging my router for 10 mins and pluging it back in for some reason i have 0.8 mbps upload speeds and its at random any ideas for fixing i have xfinitys 1300mbps plan with a XB8 gateway
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Your Home Network
Request: Confirm my customer-owned modem is released from my old account
Hi Xfinity Support, I have a customer-owned Motorola MB8600 modem that I previously used on my Xfinity Internet account. I’m planning to give this modem to a family member so they can activate it on their own Xfinity Internet plan. Can you please confirm that this modem is fully removed/released fro
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Customer Service
@nfcmary Thanks for adding a post to the community. Sign in to your email using this https://www.xfinity.com/email page. It will ensure you use the official sign in, and direct you to Yahoo Email if it was upgraded.
Email is not displaying in my inbox
No email messages are coming to my inbox, whether I'm using the web client or the Mail app on my phone. Spam emails are displayed in the Spam folder.
Question
@strega7 Easy. When you setup the Yahoo account, you can choose 'My Email' as an option to keep using your email address and still get the features of a Yahoo account. The other big one that does this that you might not even think about is Microsoft
Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account
Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s
Question
Same thing happened to me. I talked with an agent and they refunded my purchase, but I still am unable to watch it. I am unable to purchase the correct version to this point - if there even is one available. I have waited the 2 hour window and reques
Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
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Sorry to hear you haven't received any emails since 12/27, user_jd59rn! To get a better idea of the issue you're having, are you having problems receiving emails when signing in directly to the email site or when accessing your email address through
Email is not displaying in my inbox
No email messages are coming to my inbox, whether I'm using the web client or the Mail app on my phone. Spam emails are displayed in the Spam folder.
Question
To add to my rant above, WHY would people setup a Yahoo account and tie it to their email address without creating an @yahoo.com account you may ask? Yahoo groups, Yahoo Stocks, Yahoo News, Yahoo Sports, and a customized Yahoo.com Homepage. None of t
Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account
Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s
Question
Hi there, @user_sva1y3! We are glad to further help with your service to get to the root cause of this. I completely understand how that can make a large impact at times. We want your service working great! Thank you for working with us so we can fig
Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour
The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical
Question
@XfinityBenny Hello. I tried the page and it wouldn’t work. It would only let me change my plan, but not cancel any services. Would I have to close my current account in order to just get internet services?
Canceling Services
How do I cancel my tv and voice services and keep just my internet service?
Question
Thank you, @user_e2eb02 The "Access Denied" error in Thunderbird with Xfinity usually means Xfinity security is blocking the app, requiring you ti enable third party access in Xfinity Web security setting or use a specific password. You may also nee
new istall of Thunderbird problem
I got a new computer for Christmas. It has Windows 11 Pro OS. I would like to use Thunderbird as email client. The process lets me input user and password, the get to xfinity email login but then tells me Access Denied on the login server. What do I do next?
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Same issues. Cannot get anyone by phone to figure out how to fix.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
Question
Same here! I tried absolutely everything and then I can’t get ahold of anyone to try to get a refund.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Request: Confirm my customer-owned modem is released from my old account
Hi Xfinity Support, I have a customer-owned Motorola MB8600 modem that I previously used on my Xfinity Internet account. I’m planning to give this modem to a family member so they can activate it on their own Xfinity Internet plan. Can you please confirm that this modem is fully removed/released fro
Question