Xfinity Community Forum

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Look we have been patient for enough and after seeing absolutely nothing from your side, I have come here to rant. There has been power here for more than 1 week here and we thought internet will be back in few days and even after weather has been no

user_i1tixa

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15 hours ago

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About the awful customer service

Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar

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Credit and device

tv nohad service had not been on since I got the service requested catch and still haven't heard this is going on a year that I have had no service. The last person was suppose to be crediting Me please advise

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Customer Service

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Thanks for reaching out to us here in the community forums @user_lpmp6l! I completely understand wanting an email confirmation that your services have been disconnected. You should receive a confirmation email once everything is fully processed. Ho

XfinityAldrik

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15 hours ago

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Cancellation Status - No Confirmation Email

No confirmation email of service cancellation Am I supposed to receive a confirmation email of service cancellation? I received a call after initiating cancellation by chat and the call center representative supposedly processed my cancellation request. The rep provided me with a cancellation number

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kilbarchan Thank you for reaching out! You can report the spam emails that you receive. The reports go to our Customer Security Assurance (CSA) Team for review. How do I report a spam email sent to my Comcast.net email account? W

XfinityMartyR

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15 hours ago

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LOUSY SERVICE FOR THE MONEY!!

What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?

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Hey there, @user_7mmr3j, thanks for reaching out through Xfinity Forums regarding your email address. Are you using a Comcast email address or have you merged your account to Yahoo already? Do you know if the email was regarding the change to Yahoo?

XfinityJeniece

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15 hours ago

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Received a notice that I changed my email.

I have always been [Edited: "Personal Information"] and still am. Just wanting to make sure there is no change.

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Thank you for being part of the Xfinity Forums community and for reaching out to us for help with your email. robfineberg we’re glad you’re here, and you’ve come to the right team. I understand how frustrating email access issues c

XfinityThomasA

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15 hours ago

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Why is my password no longer working on my iPhone or my computer?

All of a sudden, I cannot log onto my comcast.net email either on my iPhone or my MacBook. I confirmed my email password by logging in online.

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Thank you for that information and for all the steps you have tried so far, @user_knnwi0. I do not see this as a known issue so want to take a look at your account from here. That allows us to check the specific equipment, the signals to your home, a

XfinityRay

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15 hours ago

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Xfinity support

Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel

Question

Thanks for sharing, user_ctr7lz! Have you tried uninstalling and reinstalling the Xfinity Stream App? Is the app up to date on all of your devices? If you visit the Xfinity Stream website instead of using the app, do you have the same issue?

XfinityDilary

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15 hours ago

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Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

@user_fwcfig Thank you for connecting with us about a transfer pin. We're happy to assist. Please author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

XfinityLinda

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15 hours ago

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Port pin

I need port pins for my numbers

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user_fehhvf Thank you for reaching out! This discount will appear on your bill within 45 days of enrollment.

XfinityMartyR

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15 hours ago

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Bank Account Credit

I recently received an email that stated: "As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing." However, when I switched my payment method, there was no change reflected on my account

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Xfiniti support

I spoke with an agent twice a week ago and about seven months ago who said he unlocked my phone and that it would take two hours to show is unlocked. 48+ hours later it is still locked.

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Customer Service

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XFINITY WON’T REFUND MY MONEY

XFINITY OFFER ME A FREE MOBILE LINE AND IT WASN’T FREE AT ALL !! THEY TOOK 2 MONTLY BILLS OF MY BANK ACCOUNT. I HAVE CALLED SEVERAL TIMES BUT NOBODY RESOLVES THE ISSUE!!! EVERY CALL IS OF AT LEAST 40-50 MIN. THEY KEEP TRANSFERRING MY CALLS AND THE NEXT AGENT IS WORSE THAN THE PREVIOUS. I HAVE BEEN A

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Billing

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It’s happening on HD and SD and sometimes it happens all day/night for every show and commercial. But other days the broadcast is fine. It’s been doing it about a month.

user_knnwi0

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15 hours ago

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Xfinity support

Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel

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Thank you for reaching out to us and for being a loyal customer for over 20 years! Have you had a chance to reach out to CSA @piercedr_4037? We appreciate your assistance @Again!

XfinityAldrik

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15 hours ago

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Xfinity Email

I am unable to login to my Xfinity email. I never received notification with date when my email account was migrating to Xfinity. Xfinity Customer Service please contact me to provide assistance with accessing my two Xfinity email accounts.

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LOUSY SERVICE FOR THE MONEY!!

What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?

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Billing

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Why is my password no longer working on my iPhone or my computer?

All of a sudden, I cannot log onto my comcast.net email either on my iPhone or my MacBook. I confirmed my email password by logging in online.

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Sign-In and Account Management

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Big Ten network on the app is frozen

On the Big Ten network, you cannot watch anything the last two days as it is frozen, which looks like two UCLA players on the bench. App hasn’t worked for the Big Ten network in a few days

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Xfinity Stream App

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It’s frozen again with two guys that look to be wearing a UCLA uniform

user_hacadp

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16 hours ago

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Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

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“@XfinityGabriel You are correct. You will not lose access to your comcast.net email account if you do not upgrade to Yahoo Mail. The upgrade to Yahoo Mail is optional and offered at no cost, allowing customers to access their email on a better plat

user_43m2k7

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16 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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Thanks for getting those details over to us. We can submit a ticket to our construction team to see if they can accommodate your request. If you could send our team a direct message with your full name and full address, we can get started. To send a

XfinityRaf

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16 hours ago

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Replacement/Relocation of Comcast Green Box

I had a team come out today and replace my underground box with a bulky, green box that is now in the way. I want to request that it be replaced with the underground box that was already there, or relocated.

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