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Why doesn't "XfinityDena" appear in the drop down list of Xfinity employess in the Direct Message tool?
Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
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@XfinityDena yes - what do you need to know?
Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
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Received wrong replacement equipment..what now?
I upgraded to the Arris XG1v4 DVR box a short time back, and the box has seemed erratic ever since, losing TV connection requiring to disconnnect/reconnect power and "reboot", which is also intermittent. I also have 2 of the Xi6 wireless boxes for bedroom TV's. I ordered a replacement XG1v4 box on t
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Customer Service
nmcorp33We can take a look at your account and see what offers you may qualify for. Please feel free to send us a DM with your full name and complete service address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct M
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
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I have a new Samsung 4K TV, but the TV Box I have doesn't support 4K (XG2v2-P). I would like to exchange it for your 4K version.
I upgraded my TV to a nice 4K version. My current TV Box (XG2v2-P) doesn't support it. I'd like to exchange it for your 4K version (XG1v4-A). My local Xfinity store doesn't seem to have any in stock. Apparently they are in hot demand. My research suggests the best way to go about getting one is to g
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X1
@XfinityRaul Hello - are you able to assist with this case?
Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
Question
@XfinityRaul Mine just tells me to call and those were the promotions I was given which seem absurd considering more competition is just around the corner with Tmobile 5g and Fiber internet. i could not see any other promotions
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
Question
What do you wish me to do now?
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
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@user_wakyn4 The 1GB for $60/ month is a new customer deal at the moment. Do you see any other promotions when you're logged in to your account online?
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
Question
I sent the Dm. The next day an account manager at corporate reached out. I missed him and spoke with him today.
Requesting Exception: Honors S26 Ultra Pre-Order Trade-In ($1,100) due to Medical Emergency
I am a long-time Xfinity Internet customer attempting to port two lines from Google Fi and Boost Mobile. On March 10th (the last day of the S26 pre-order), I had two Samsung Galaxy S26 Ultras in my cart with the $1,100 trade-in credit applied to my two Galaxy A12s. I was unable to finalize the purch
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Voicemail missing from Samsung AP on Samsung A53 phone then mysteriously appears weeks after it was made !
Voicemail missing from Samsung AP on Samsung A53 phone then mysteriously appears weeks after it was made ! I got a voicemail on Feb 27 2026. It wasn't till after I played it, on March 15th, that a voicemail dated Feb 9 showed up. On February 2025 a voicemail dated Jan 1st appeared. I chatted+talked
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Network
Hello user_zbepux, thank you for reaching out in our Xfinity Community forum. We appreciate you being here and we want to help. I am happy to look into this for you, so I can assist you promptly. If you would, send our team a direct message wit
Sent a modem I do not need now charging me for it
Salesperson insisted they had a "deal" going for a free modem. I told him I did not want it. He said I had to take it in order to take the sales promotion. He said I would not be charged for it. Now I'm being Charged $15 a month for a modem that I have never plugged up, because I did not want it and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Sent a modem I do not need now charging me for it
Salesperson insisted they had a "deal" going for a free modem. I told him I did not want it. He said I had to take it in order to take the sales promotion. He said I would not be charged for it. Now I'm being Charged $15 a month for a modem that I have never plugged up, because I did not want it and
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@user_wakyn4 As I am a pre-existing customer they didn't give me any other promotions like that. I believe those promos are for new customers. Even though I have been with them since the beginning it doesn't seem to mean much
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
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user_ki85w5 Thank you for reaching out! The cable drop bury process can take up to 14 days to be scheduled. These jobs will require utility locates, possible permits to be obtained, and specialized equipment may be needed if going under a road,
XfinityMartyR
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15 hours ago
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Bury cable
Hi, need a cable buried .
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