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bill pay
I've been trying to pay my bill for 45 minutes. I almost always have trouble getting in to pay my bill but not this much. It needs to be made easier.
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Billing
Xfinity Service Cable Card UnPair/Re-Pair
Hi, I understand that cable card support is limited. I tried the website to re-pair one of my cablecards, but it fails every time I've tried. Calls into service were met with the equivalent of a blank stare, and eventually a response of "we don't support that anymore", even though my cablecards rema
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Non-X1 Service
I'm having the exact same issue as reported above - Paramount+ stalls and freezes and gives me ERROR Try again later message. Two tech support phone calls and still unresolved. Absolutely horrid service and I'm looking at alternative services
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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Poor quality
I’ve never in my life had such a bad experience with a WiFi company. moved from Long Island where I had Verizon WiFi to Connecticut, mind you I work from home in the medical field so it’s very important that I have good quality WiFi, EVERY DAY since I moved in I’ve had an issue with my WiFi, every d
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Devices and Equipment
@user_y0k1ll Thank you for taking the time to reach out and for trying the troubleshooting steps as well. To schedule an appointment through the Xfinity Assistant you will need to go through the troubleshooting steps there and then if needed you will
xfinity support
I have an internet connection that is unstable. I have done all the troubleshooting steps multiple times. In my last phone call, the support tech told me to schedule a site technician visit. There appears to be no way to do that in your app or on your website. The Xfinity Assistant is completely use
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@user_7pwivt I am going through exactly same scenario with my trade-in with Xfinity (got only partial credit which we werent able to accept, shipped the phone back again and now 'rejected it in grading') and they are giving me a merry-go-round. Did y
Trade-In Device Mishandled — iPhone 14 Pro Max Returned but No Credit Applied and Poor Customer Support
Hi Xfinity Team, I need help resolving an issue with my recent trade-in for a new iPhone 17 Pro through Xfinity Mobile. I traded in my iPhone 14 Pro Max (256 GB, 10/10 condition), but the return and grading process has been full of confusion and misinformation: I couldn’t download the trade-in retur
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$30 credit is obtainable via online chat. Insufficient, but at least it’s something.
Scripps
I am very unhappy that Scripps channels have been removed from my TV lineup. I have been a Comcast/Xfinity customer for over 36 years and pay to have Triple Play. My Xfinity bill is my most expensive utility bill. It beats my electric bill by more than $100 a month.
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I will be happy to get that issue with the pedestal from here. You will have to send me that direct message in order to proceed.
Damaged Pedestal
The pedestal in front of my house has been down since the snowstorm. I don’t know if a car hit it or the snow plows knocked it down.
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Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpe
Missing channels
When is NBC/KSHB going to return to my lineup along with 38 the spot??? I am paying for these ya know...
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user_p1sjt1 I’m really sorry. That’s incredibly frustrating, especially when it involves your hometown teams. I understand why losing access would feel like the last straw. I want to be transparent that blackout rules and broadcast rights
ABC Blackout Detroit
I am done with Xfinity. I lost a season of Detroit Tigers, Pistons and Redwings last year because of their nonsense with FanDuel. Now I'm blacked out of the Pistons game 7 on a station that is literally free over the air. I'm figuring out what to do about my Internet and then dropped Comcast/Xfinity
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resolved. Thank You
Missing channels
When is NBC/KSHB going to return to my lineup along with 38 the spot??? I am paying for these ya know...
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
I have an internet connection that is unstable. I have done all the troubleshooting steps multiple times. In my last phone call, the support tech told me to schedule a site technician visit. There appears to be no way to do that in your app or on your website. The Xfinity Assistant is completely use
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customer service email
I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have
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Devices
user_xukh5r At this time, we are not discounting bills. If a new agreement with Disney/ESPN, the owners of NFL Network and NFL RedZone, isn’t reached, the impact on current or future charges will be evaluated.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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So, let me verify & clarify--1) You are a Comcast employee 2) You are saying that right now (as of 5/5/2026) it is entirely OPTIONAL for Comcast email customers to switch over to Yahoo mail IF they choose 3) Comcast will alert all email customers
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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Xfinity promotional debit card
It says I can’t use my card and I know I have money left
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Customer Service
Hello ross7889, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am happy to assist you if you need. You can also call our activations department at 1-855-652-3446 if you do not have access to a
XfinityJeffB
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Complaint about setting up wifi
I know I'm shouting into the void but i need to say that it is stupid, ridiculous, terrible, bad, wrong, frustrating, and INFURIATING that you need an internet connection to set up your internet connection. You need to download an app to set up your wifi. That is ridiculous. And the guide that comes
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