Xfinity Community Forum

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@Again No, you tricked me into signing up, thinking I was signing into my email account. I want to delete this account.

user_sb3vy4

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19 hours ago

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Delete Forum Membership

I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.

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Good afternoon user_9jwlbk. I would be happy to provide assistance. I do have a couple questions for me to better understand what is occurring. Are you having issues accessing your email directly through Xfinity.com? Or are you experiencing issues on

XfinityJon

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19 hours ago

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Can't Get Email [Edited]

I can't get my email [Title edited to remove personal information - email address]

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S1

Xfinity Streaming App Drops Sound on Fire Stick - May 2026

Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t

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Xfinity Stream Website

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user_1ua4s3 You can pay your bill a few different ways depending on what’s easiest for you. The fastest option is usually through the Xfinity app or online through your account portal, where you can make a one-time payment o

XfinityAirelle

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19 hours ago

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pay bill

I want to pay my bill. I can't access my bill. I can't access pay my bill.

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user_1ua4s3 You can pay your bill a few different ways depending on what’s easiest for you. The fastest option is usually through the Xfinity app or online through your account portal, where you can make a one-time payment o

XfinityAirelle

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19 hours ago

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Pay my bill

I want to pay my bill

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@user_92876r, thanks for taking time out of your day to post on our Xfinity Community Forums page. You’ve reached our Specialized Corporate Digital Care Team, I'd love to do everything I can to help with the problem you are having. Please send

XfinityAbel

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19 hours ago

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Mobile Billing Issue

I need a corporate phone number to get a hold of whoever is over Xfinity mobile. I was owed $280 because I was charged for two lines when I had one. I was told at first that it would be refunded. They refunded me $90 and I have not seen the rest. I called back then I was told it was going to be cred

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Xfinity Stream App on LG TV

Trying to download Xfinity Stream app on new LG tv. It finds the beta version only. I know the beta version no longer exists. The tv is a 2025. How do I get the tv to find the current stream app ?

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Xfinity Stream Website

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I want to pay my bill

user_1ua4s3

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19 hours ago

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1

U

pay bill

I want to pay my bill. I can't access my bill. I can't access pay my bill.

Question

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Mobile Billing Issue

I need a corporate phone number to get a hold of whoever is over Xfinity mobile. I was owed $280 because I was charged for two lines when I had one. I was told at first that it would be refunded. They refunded me $90 and I have not seen the rest. I called back then I was told it was going to be cred

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Billing

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Billing Issue

I have a serious problem. I’ve been a loyal customer for 30 years. My phone was cut off to find out my bill was 1800 plus dollars , I had to pay 800 before anyone would talk to me I paid the $800 and was able to talk to someone to find out that somehow my service was switched to megabytes and not un

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Customer Service

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Ok, we will follow up later in the evening to check on things.

XfinityVictor

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19 hours ago

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xfinity premium - peacock premium

Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I

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Hello, LyonG. Thank you for joining us here on the Xfinity Forums—we’re so glad you’re here! I understand how important it is to know exactly what channels are available to you, and I’m happy to help point you in the right dir

XfinityThomasA

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19 hours ago

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TV Premium Plan

I would like to switch to this plan but first i need to know which channels are included. I've searched your website but the information isn't clearly presented. Thank you.

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I haven’t either. Exactly! We did everything correct and on time.

user_7fwroj

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19 hours ago

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Xfinity nascar ticket redemption

Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?

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@user_7fwroj I haven't received the promised email yet. I wonder why its hard to get us a code especially since our accounts say its claimed. Its not like we missed it or they ran out.

user_1dmj28

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19 hours ago

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Xfinity nascar ticket redemption

Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?

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Hello user_l44zeb thank you so much for reaching out and adding your voice to the conversation here on our Xfinity Forums. On Thursday, April 30 at 11:59 p.m. Eastern Time (ET), Comcast’s agreement to carry NFL Network and NFL RedZone exp

XfinityAlfonso

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19 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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U

This is a comment on my own post because I wanted to make it clear that I am evaluating staying with Xfinity home or pursuing another security option. Thanks

user_f8eb7f

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19 hours ago

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Help with security system

I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.

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Thus far yes. I am away from my home,so it will take a few hours before I can double check the logins for all the devices. Barring anything weird it should be settled.

user_6bm5yc

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19 hours ago

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xfinity premium - peacock premium

Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I

Question

user_6bm5yc OK, I am glad that worked. Is everything working up to par?

XfinityVictor

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19 hours ago

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xfinity premium - peacock premium

Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I

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Movies Not Showing Trailer Options

Using cable box. Why are way more movies now on Xfinity not showing trailer options?

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Xfinity Stream Website

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@user_fvo8tp I’m really sorry to hear about your experience trying to cancel your service. That’s certainly not the experience we want for you. We’d like to help make this right and ensure your request is completed as quickly as pos

XfinityEva

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19 hours ago

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cancel

I have requested cancellation several times, speaking to a sales rep who said they would take care of the situation and misled me into thinking they would assist with the cancellation. After speaking to them for over an hour, they refused to cancel and said I should call. I am going to file a class

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