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Hey there user_dnyt3b 👋 I appreciate you letting us know about the issues you're having with your internet service, and we'd love to be able to help you if you need it! Please send us a direct chat message with your full name, the name listed on the
Escalation Department
I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem
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Thanks for posting on our community forums, user_s4rd6b. I’m sorry to hear about the service interruption you’re experiencing. For the most up‑to‑date information, we recommend using the Xfinity app or visiting our online status page. The
Kirkland/Bothell outage still under investigation after 10+ hours
My Xfinity internet in Kirkland/Bothell has been out for about 10 hours. The outage page still shows Under Investigation and Network Damage, and the text updates have not changed. I need a more specific outage update and planning window than the public status message.
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@user_0qwgx6 Thanks for reaching out to us regarding your appointment. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and com
Lack of customer service
I have been with xfinity over 30 years and can't get my coax cable replaced. It took 3 sessions on live chat to get someone to show up and leaves after seeing the job. He said he would be back in 15 minutes, that was 3 hours ago. What is wrong with you customer service?
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user_qe5m72 I appreciate you creating a post and am sorry to hear that you're having trouble with your TV box. I'd always recommend starting with the Xfinity app/website to run diagnostic troubleshooting to see if there is a detected signal issue tha
HELP with on & off black screens
Screen turns black & on in a random order. Some flashes on and off at a rate of secs, sometimes rate is slower, sometimes seems completely random. Sometimes stays black for hours; sometimes stays on for hours. Black screen changes to pretty picture that says NO SIGNAL. Have turned router & set top o
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user_dvrqrn What issues are you having with your internet specifically? Is this happening at random times or specific times during the day?
Internet connectivity at home
How can I schedule someone to come to my house to fix internet connectivity??
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Is this a new service install / new move in ?
how to setup an internet
hello, I tried to setup my internet, but the modem is blink white, never become solid white. What can i do?
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Hi there, @user_5jbe0k. Thank you for reaching out about your service. We are glad to assist you. Can you tell me more about what you are experiencing with your service that has led to thinking this is a targeted issue happening with your service? Ha
RF Interference and DDOS attacks
Hello, I am a victim of targeted RF interference and DDoS attacks. I have an active FCC case and need a specialist to review my T3/T4 event logs from March 21-22. I'm getting the run around with CSA and the Internet department. Each of them keeps sending me back to the other. I just need a confirmat
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Kirkland/Bothell outage still under investigation after 10+ hours
My Xfinity internet in Kirkland/Bothell has been out for about 10 hours. The outage page still shows Under Investigation and Network Damage, and the text updates have not changed. I need a more specific outage update and planning window than the public status message.
Question
Until last January I had 300Mbps+upload speed with my 1 Gig download service. As per speed test history. Hikvision cameras and doorbell uses the UPLOAD speed for remote viewing. Cameras upload the live video stream to Hik-connect server, which then
Escalation Department
I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Lack of customer service
I have been with xfinity over 30 years and can't get my coax cable replaced. It took 3 sessions on live chat to get someone to show up and leaves after seeing the job. He said he would be back in 15 minutes, that was 3 hours ago. What is wrong with you customer service?
Question
@eiyzna: The Mariners announced today that their games will be on channel 1261 for Xfinity and that a full channel listing for every distributor will be announced on Thursday. As of this afternoon channel 1261 has not been added to the channel lineu
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet connectivity at home
How can I schedule someone to come to my house to fix internet connectivity??
Question
Hey @user_l75ki7 Are you still experiencing issues with your new setup? Was the box you ordered a replacement or new installation?
Cable not working..got new box..all connected..can hear box running..tv has snow
Tv has snow after hooking up new cable box..originally tv sound in and out..picture as well..then box wouldn't come back on..now all snow on tv..upstairs tv comes on..gives cable connection error..is this due too main box /tv not working..main tv on set up want let program channels auto that is sayi
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Payment phone
I have tried to sign in to pay my bill. I have to change debit card as one on account was stolen. I have a different card and new number. Please advise. [Edited: Personal Information]
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Customer Service
user_2n80jk Thank you for confirming that for me. Let's keep working together until we get the new streaming box up and running. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, cli
Xumo Setup PIN
To set up my xumo box and link it to my xfinity account it needs a pin. It does not accept the pin I would have used, it does not accept the last 4 of ANY of the phone numbers on my account. The name it displays is the one on my account. I've called the number it gave me and spoken to Xfinity Suppor
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Disappointed is an understatement
I am writing here since Xfinity wants to make you speak to a robot for everything. I have been using their internet service for almost 6 years and have not had many major issues. I recently started a business and decided to give their mobile service a chance. I had an internet number for my business
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Plan
It was via email and the offer was for $180 on a gift card.
user_jhbn0v
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12 hours ago
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Very disappointed
Just FYI, not being able to get my question resolved via your super un-helpful AI, after repeatedly requesting a representative to finally be told that at 7am, call volume is off-the-charts and wont be able to help, really makes me want to switch providers. I received a promotional offer for a prepa
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