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Hi there, @kduffield I'm very sorry for the trouble you are experiencing. Since it's been a few days since you last posted. Are you still having trouble with your iPhone not accepting your account?-Richard
IPhoneis is not receiving emails
Message is: Cannot Get Mail. The mail server "imap.comcast.net" is not responding. Verify that you have entered the correct account into in Maill Settings. I have done this and am able to logon to Comcast mail on my PC by using the same login in.
Question
user_6tjg3s, If you could, send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed st
TV picture has intermittent pixilation. Appears to be fixed after Xfinity "correction", then reverts to poor pixilation picture.
Do I need a modem to get live TV? I know that I need a modem for Internet streaming for Netflex, Amazon Prime, Hulu, etc. which is operating ok. An Xfinity agent told me that I need a new modem to correct TV picture pixilation, but my research indicates a modem has no connection to live picture qual
Question
@user_mls3a2 Thanks for reaching out to us, as a customer and a homeowner I would not be happy if I had an unburied cable line on my property. Just go ahead and send me a direct message including your first and last name and complete service address
Bury the line you dug up before someone trips and KILLS themself
Bury the line you dug up before someone trips and KILLS themself
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bury the line you dug up before someone trips and KILLS themself
Bury the line you dug up before someone trips and KILLS themself
Question
I would be happy to take a look further into that issue from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct Message"
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
Question
@user_3j2ua7, glad to hear you were able to locate the subscription information. We can pass along your feedback about the assistant. The assistant is designed to help with most issues, and we are always looking to improve the responsiveness. I can t
Peacock sub
I have been for days trying to manage/view my Peacock sub i got via Xfinifty to see if i desire to keep it or cancel it however i am unable to do so. I do not have any xfinifty devices a side from the internet box and i have not seen a single shred of information to let me manage the sub via the nor
Question
I am using a coaxial cable from the Livingroom wall to the Xfinity box (via the Xfinity cable from the street to the house). The box is not the kind for wireless feed to the TV from my modem/router. A technician suggested that if I continue to
TV picture has intermittent pixilation. Appears to be fixed after Xfinity "correction", then reverts to poor pixilation picture.
Do I need a modem to get live TV? I know that I need a modem for Internet streaming for Netflex, Amazon Prime, Hulu, etc. which is operating ok. An Xfinity agent told me that I need a new modem to correct TV picture pixilation, but my research indicates a modem has no connection to live picture qual
Question
user_af8514, I would be happy to go over your options. We do have some great new promotions available with a 5-year plan, no contract, and your modem rental and unlimited data are included in all our new promotions. If you would like to hear more, se
Looking for a better plan
I need to find a less expensive plan for internet and tv. What specials or promotions are currently offered?
Question
found that information, thank you! now final question how woulddi go about giving a complaint about the assistant? because that things while useful for some things is useless on others and if it constantly blocks people from talking to a person to g
Peacock sub
I have been for days trying to manage/view my Peacock sub i got via Xfinifty to see if i desire to keep it or cancel it however i am unable to do so. I do not have any xfinifty devices a side from the internet box and i have not seen a single shred of information to let me manage the sub via the nor
Question
Bury the line you dug up before someone trips and KILLS themself
Bury the line you dug up before someone trips and KILLS themself
Question
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Customer Service
Looking for a better plan
I need to find a less expensive plan for internet and tv. What specials or promotions are currently offered?
Question
•
Customer Service
user_pj151w Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are interested in the XB10 and I would be more than happy to look and see if your account is eligible for it. Please send us a DM to Xfinit
Modem replacement - Inquiry about XB10 in my area.
I have a complex network with an XB8 modem feeding into a 10G router with wifi 7. I need to send that router in for RMA repair and have discovered that regardless of distance, I cannot get wireless speed to go above 350M (6 foot distance, direct line of sight with the XB8 sitting alone in the middle
Question
@user_3j2ua7, I understand, and would be happy to help in that endeavor! For awareness, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green te
Peacock sub
I have been for days trying to manage/view my Peacock sub i got via Xfinifty to see if i desire to keep it or cancel it however i am unable to do so. I do not have any xfinifty devices a side from the internet box and i have not seen a single shred of information to let me manage the sub via the nor
Question
Same thing happened to our rental property back in January. Today is December 3rd and NOTHING has been done. They have all the information they need and the driver drove over the Septic tank. The top of the Septic tank plummeted down and needs to be
Been Trying For Months For Help...Let's See If This Works
I had new Xfinity service started in July of 2024 and when they installed the fiber, the installers cut a buried line that powered my septic pump causing major issues with my septic system. I contacted Xfinity customer service and they opened a trouble ticket and damage claim. Xfinity sent a technic
Question
Modem replacement - Inquiry about XB10 in my area.
I have a complex network with an XB8 modem feeding into a 10G router with wifi 7. I need to send that router in for RMA repair and have discovered that regardless of distance, I cannot get wireless speed to go above 350M (6 foot distance, direct line of sight with the XB8 sitting alone in the middle
Question
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Customer Service
Hi there, @user_34e194 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had. Please be assured you reached the right person to assist you. C
Please Help! Technician Complaint
I have been trying to have my internet restored for almost a month now. Today was the 3rd tech to come out, but I think he is a contractor and not actually employed by Xfinity even though his van was labeled Xfinity/Comcast. He was here to re-run lines in the walls of my apartment building as the pr
Question
TomS_77 I definitely understand how frustrating this has been. Our engineers are still working on a resolution. Can you clarify if you are experiencing this with your DVR box or with the Xfinity Stream app?
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please Help! Technician Complaint
I have been trying to have my internet restored for almost a month now. Today was the 3rd tech to come out, but I think he is a contractor and not actually employed by Xfinity even though his van was labeled Xfinity/Comcast. He was here to re-run lines in the walls of my apartment building as the pr
Question
Continued daily outages
I’ve been a customer for a while, mainly because Xfinity is the only internet provider available in my area. I work from home, so having reliable internet is essential. For the past 4–5 days, my service has been repeatedly cut off, disrupting my job. I contacted customer service, and they assured me
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Continued daily outages
I’ve been a customer for a while, mainly because Xfinity is the only internet provider available in my area. I work from home, so having reliable internet is essential. For the past 4–5 days, my service has been repeatedly cut off, disrupting my job. I contacted customer service, and they assured me
Question