Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (420.9K)
@KUSOsan I am having similar problems. It started a few weeks ago, and after changing my password 3 times, I spent almost an hour on the phone with Apple, who walked me through a number of steps (that I had already done) and for some reason, it work
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
@user_825nzj Please direct message us your first and last name along with your full service address so that we can further assist.Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click the "Direct Messag
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
@Again - once I got in on the phone using the Yahoo mail app, I set up a passcode and now can access my mail from a browser on all my devices. So all is well! To answer your question, when that "Uh oh..." screen came up, it was prompting me for a n
completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
Question
user_1utpqt I would be wondering what is going on too. Here are a few things to try:Log into the Xfinity Mobile account and verify that Global Travel Pass or international roaming is enabled for her line.Sometimes the feature is not provisioned corre
Premium Unlimited Plan, no cell service in UK
As the title states, my daughter is in London (now on the train to Scotland) and she has not had cell service since she arrived on December 22. I've talked to 5 different Xfinity reps (including tech support and supervisors) but no one has been able to fix this issue. She has a new iPhone 17 pro tha
Question
You must use a compatible modem. What happens when trying to get speeds that a device is not capable of delivering is that it defaults to using an even slower speed tier configuration file. You need a compatible device, or downgrade your speed plan a
Next Gen Speeds
Hi there, I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern. Can someone confirm this speed is available in my service area or possible next st
Question
incorrect agent conduct
I was promised a promotion from an agent over the phone, I paid my half of the past due bill and xfinity has not yet corrected my bill to reflect the past due amount credit. How do I escalate my isue.
Question
•
Customer Service
@again, unfortunately as this thread shows, "jumping in to help" doesn't mean too much and it is NOT help. It is a very frustrating waste of time for everyone, a method to just tire out those who ask a question. It appears that this staff doesn't hav
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
Closed
Pair and install Xfinity Home motion sensors — Smart Home (Answered)
Set up sensors to keep an eye on home, wherever you are. This article provides step-by-step instructions to pair, install, and test Xfinity Home motion sensors. The setup typically takes a few minutes per sensor. Get a pro to do it! If you subscribe to Xfinity Smart Home, you can reach out to HelloT
Articles
•
Home Security & Control
No, the error has NOT been cleared and Newsmax is still freezing with the Xfinity Stream app on Roku. If anything it seems to be freezing even faster after each relaunch of the app.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
EG,,I realize you have undoubtedly stated this many times before, but to humor me just this time sir,,what are the exact downstream and upstream power levels that are expectable for Xfinity internet/ tv service,,please and thank you for all you do…
US power too high
US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream
Question
customer service
My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?
Question
•
Billing
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Lag Spikes Impacting Gaming - WinMTR Test Inside
Hello - I’m experiencing some latency issues and ran a session of WinMTR. I used the IP address of a video game (206.16.119.21) and ran the test while I was playing it. Am I correct in interpreting that the spikes (Wrst) latency are occurring right at my modem? I’ve already tried a number of basic t
Question
Closed
View and download Xfinity Voice call history (Answered)
Learn how to manage your Xfinity Voice, including how to view, download, or print your call history using the Xfinity Voice portal. View your call history Sign in to Xfinity Voice using your Xfinity ID and password.Click Call History.The type of call (MISSED, PLACED, ANSWERED, or BLOCKED) will show
Articles
•
Phone
@user_9bftr7 @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
SBG8300 - Intermittent Outages - 32QAM Upstream Noise - Verified Direct Drop
I am experiencing intermittent outages (T3 Timeouts and DHCPv6 Option 82 errors). I have performed a Direct Drop test (modem connected directly to the service entrance, bypassing all internal splitters/extenders) and the issue persists. Signal Data: Upstream Modulation: 32QAM on 3/4 channels. Upstre
Question
@user_xxlt6b @XfinityJustinC Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
US power too high
US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wire blocking driveway
I have a wire blocking my driveway. This goes to my house. It needs to be fixed.
Question
user_tuht0m Welcome to our community forum! Thank you for letting us know about the wire blocking your driveway so we can contact your local technicians and have this addressed. Please send a direct message to Xfinity Support by clicking the cha
XfinityEmilyB
commented
5 hours ago
to the conversation:
0
0
Wire blocking driveway
I have a wire blocking my driveway. This goes to my house. It needs to be fixed.
Question