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Hi, Can you please review my claim request ID ECM0018509153? My package was signed for by someone I don’t know, and a few hours later the package showed up in my lobby open with the outer phone case damaged. I’d like to receive a new device and retur
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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Unable to connect 2.4 ghz network
Tried a full reboot of router still not working. Can't split my 2 frequencies to use smart app
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Your Home Network
I can see why 3 timeouts in such quick succession would stand out, but it is not a cause for concern unless it happens repeatedly.
T3 timeouts
This doesn't look good, to me, at all. Indicative of upstream equipment failures, perhaps? Tue Jan 27 17:02:01 2026 (Notice (6)) CM-STATUS message sent. Event Type Code: 8; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; Tue Jan 27 17:01:55
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Having the same issue for about a week. Very frustrating
Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
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Sorry Janelle. On the DM for almost an hour and only had one reply asking if I wanted verification by email or cellphone, to which I answered email, then nothing............................. I figured this would be a quick convers
Platinum Rewards trying to redeem Peacock Premium
Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we
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@user_z3udym I appreciate you making us aware that you're having issues activating your NOW mobile service. I would be more than happy to look into what options are available to help get your line activated. Please send a direct message by clicking t
Xfinity Now Mobile Activation Issues
I am trying to activate my existing phone on Xfinity Now Mobile. I ordered the service 7 days ago. It still says there are no devices for activation. How do I proceed? I have followed the FAQs on the website and they don't address this issue. Chatting with the help "agent" only allows me to select c
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel
I have moved out of my apartment and need to cancel my internet service. I no longer live in the area and a new tenant will be moving in soon and take over that router.
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Hi user_bh61pa. Welcome to our Xfinity Forum! We appreciate you being a customer with us, and please know my team is always here to support you with your service needs. I am sorry to hear that your home phone is not working. Let us further troublesho
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
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But the funniest thing with all of this we were told we had to transition our email and now its is optional!!!
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Cancel
I have moved out of my apartment and need to cancel my internet service. I no longer live in the area and a new tenant will be moving in soon and take over that router.
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Customer Service
A COMPUTER ZAVVY FRIEND GOT ME BACK SERVICE ON THE YAHOO PLATFORM. YOU (COMCAST) NEVER ADVISED US IN ADVANCE OF THIS CHANGE AND CLEARLY SHUT OFF MY ACCESS TO COMCAST.NET VIA OUTLOOK. AS A 20 YEAR CUSTOMER I AM NOT HAPPY.
No Email service
On 1/28/26 at approx. 10.30am I lost all email service for [Edited: "Personal Information"]. How do I restore service?
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This is what I’ve already done (as have most of the folks responding to this thread). It stops Text and Email. It does not stop Push Notifications (and does not claim to). We are all looking for the answer to the steady steam of marketing *Push Notif
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Hello user_bt3ufj If you're experiencing VPN issues with your Xfinity gateway, try disabling "Advanced Security" in the Xfinity app or adjusting firewall settings to Minimum Security (Low) in the Xfinity Admin Tool. Here's a more detailed explana
Unable to connect to Internet with my work laptop
My fiance has been been unable to connect to the Boeing VPN correctly because the packets are not reaching their destination. The IT from the Boeing side tried pinging the server (gpcloud.connect.boeing.com) but its requests timeout and it gets stuck on the be-2412-pe12.seattle.wa.ibone.comcast.net
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@user_298a6a - We appreciate your patience while our team works hard to respond to everyone as quickly as we can. One of the great benefits of working with us over this platform is that we'll always pick back up wherever we last left off, and our tea
Platinum Rewards trying to redeem Peacock Premium
Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we
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When is Comcast going to solve this issue?
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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I am having this exact issue and was told on the phone that I am not eligible for peacock premium and they don’t know why it just doesn’t show up under my rewards even though I am a platinum member. I’ve been on the chatbox for 2 hours, spoke on the
Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?
Hi, When Xfinity stopped giving out free Peacock Premium to everyone a few years ago, they offered Free Peacock Premium as a reward for people who are in Platinum or Diamond tier. I was and I'm still in the diamond tier, so I redeemed the offer and that's how I have Peacock Premium. Last month I cha
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Thanks. All four showing up within five seconds was a bit of a shock. Not seen that happen before. Appreciate it.
T3 timeouts
This doesn't look good, to me, at all. Indicative of upstream equipment failures, perhaps? Tue Jan 27 17:02:01 2026 (Notice (6)) CM-STATUS message sent. Event Type Code: 8; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; Tue Jan 27 17:01:55
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user_081pq6 thank you for using the Xfinity Community Forums page to reach out. Our Forums team is happy to assist you with getting your internet connection working as intended again, as 25 disruptions is incredibly too many. Please send over a direc
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times.
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Thanks Janelle. I am on DM waiting, just not sure how long the wait time is or if someone gets back to me.
Platinum Rewards trying to redeem Peacock Premium
Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we
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Hi user_j3mjae! Thanks for reaching out on our Xfinity Forum. We hate to see you go, but we appreciate the time you've been a customer with us. My team can assist you with canceling your account. Please send us a Direct Message. Here are the detailed
XfinityAmira
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Cancel
I have moved out of my apartment and need to cancel my internet service. I no longer live in the area and a new tenant will be moving in soon and take over that router.
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