Xfinity Community Forum

Outage ETA

I live in willingboro nj. The Internet has been out since yesterday. The outage no longer provides ETAs which were all wrong anyway. I am working from home tomorrow, can you say if this will resolved by then?

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Customer Service

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Remote replacement

Wore out up and down arrow buttons.

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X1

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@user_kt2h1g Our team is here to help! I’m sorry to hear you're having issue with the Stream app. Can you provide us with more details, so we can help. What type of devices are you using the app with? Is this happening on multiple device

XfinityKei

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9 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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@user_6w5vw9 Sounds like it still needs to be activated. We can manually send that signal. Then you can sign in to the default network name and password found on the modem. That should trigger a pop-up to customize that network and password.

XfinityMatthew

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9 hours ago

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Activate my router without the App

I am unable to use the xfinity app as my phone is unable to update without wifi and it is too out of date to run the app. My router is already plugged in and I got the text saying my wifi is ready to use, but I need the app to get the name and password. Is there any way I could provide my informatio

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@user_jabwjj Thanks for creating this post for us. You're in the right place for a resolution. The best place to set up a payment arrangement is through the Xfinity app. If you need more time it would be considered a future dated payment which does n

XfinityKei

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9 hours ago

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Bill

Look I need to speak to a live representative I'm tired of going back and forth with this AI or whatever y'all got with Xfinity it does not make no sense that we have to go around around in circle with this fake chat person I'm trying to get extension on my bill for the 15th and it keep giving me un

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user_65o3ve Thanks for reaching out to us today with you payment concern. When you refill are you referring to one of our prepaid NOW services?

XfinityEricB

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9 hours ago

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Auto pay

Why wasnt my refill ran through my autopay

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user_6301 Hello, and thank you for reaching out. I can certainly understand your concern, and I'm sorry to hear about the trouble you've had getting updates on your refund request. I know how frustrating it can be when a payment issue remains unresol

XfinityChristy

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9 hours ago

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Canceled Mobile account double-charged after manual payoff

Hi, I need someone from the Digital Care team to help with a refund for an auto-pay double charge on my closed Xfinity Mobile account. I manually paid off my devices early, but auto-pay drafted the same amount again on the scheduled date because the agent didn’t disable it or remove my card. A chat

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MelanieB89 Thanks for reaching out to us here on Forums for help with adding your spouse to the account billing for proof of residency needs. We can certainly help get them added for you, and happy to help! Can you send us a direct message with you

XfinityEricB

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9 hours ago

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Need help adding my spouse name to my account

Looking to add spouse to my account for proof of residency

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@user_83hmgk Hello, and thank you for sharing your experience here on your Xfinity Community Forums. I can definitely understand your frustration. If Disney+ has been freezing for that long, it's understandable that you're looking at other options.

XfinityChristy

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9 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Good morning @user_oa4w4j, and thanks for posting your issue to the community forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the cable box, I now how frustrating that can be, but you have come to t

XfinityJeff

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9 hours ago

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My box has ac

Box has message astb needs to download new software. This could take a few minutes, please be patient. It has been this way all day. What can be done to fix the problem?

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@user_wc0cx6 Our apologies for the inconvenience this has caused you. Our team can check for additional information for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To

XfinityKei

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9 hours ago

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Outage

There’s been an outage since yesterday at 3:15 pm when will this get resolved ? the times keep changing but nothing is getting fixed

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@user_fyw4sl This is a great question. You will need to ensure you have all the correct settings for your email program to work. I have a link with the steps for setting up an email client you to view. You can select the steps by the device you have.

XfinityKei

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9 hours ago

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I need help setting up my email on my iPad and iphone

I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook P

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Piling on - same, same with my TVs (LGs) & Amazon Firestick. But in my case, if I hit the exit button on the 'failure' alert, it takes me back to the Firestick's home screen. I then (re)select the Xfinity app & it opens normally. Each & e

user_nf1u2j

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9 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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extended outage

all services have been off line for 3 days now . no communication from comcast no updates no explanation. when anyone calls we can't get past the AI to speak with an agent. the area has poor cell service and we rely on wifi . it seems to be effecting only a small area of households in a concentrated

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Customer Service

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Activate my router without the App

I am unable to use the xfinity app as my phone is unable to update without wifi and it is too out of date to run the app. My router is already plugged in and I got the text saying my wifi is ready to use, but I need the app to get the name and password. Is there any way I could provide my informatio

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Customer Service

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E-mail home page

Put e-mail back on the home page!!!!!!!

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Email

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Bill

Look I need to speak to a live representative I'm tired of going back and forth with this AI or whatever y'all got with Xfinity it does not make no sense that we have to go around around in circle with this fake chat person I'm trying to get extension on my bill for the 15th and it keep giving me un

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Customer Service

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A

I have attached the photos of the troubleshooting I did from the support link provided as you can see I am facing packet loss between hops which is the main cause of my problem. and a technician already has checked the router , cable and signal stren

Asyd

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13 hours ago

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High jitter / Latency issues while playing GPS games online

I got xfinity installed in Feb and in June I started having issues with internet while I have been playing online competitive games like Counterstrike 2 I have been facing constant lag and jitter issues everytime and everyday. Been playing on wifi since day 1 and didn't have any issues before no cha

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Auto pay

Why wasnt my refill ran through my autopay

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Billing

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Need help adding my spouse name to my account

Looking to add spouse to my account for proof of residency

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Sign-In and Account Management

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