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Delete LandLine Phone
How do I delete my landline? Too, too too many scam calls. The phone rings all the time. I am blocking calls coming in; to date there are 389 blocked phone numbers. This is sick!!
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Home Phone Service & Equipment
xfinity stream 4k
I am unable to retrieve any DVR recordings on the Xfinity Stream App. My new X1 box (4K) shows the recordings are there and the box will let me play them back. Now I try to play back the recordings on a different devices in my home, same network. Will not work. Only live TV can be watched. The App o
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Xfinity Stream Website
@user_w8mg3j I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Not happy
I'm a long time customer. I may have been late on a few occasions but still stuck with it. You guys are now offering NEW customers internet $60 a month for five years. I inquired about this and was told the same service would cost me $105. I can't understand that and I realize your company doesn't c
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Hi there and welcome to Comcast @user_7hmykb. Thank you so much for reaching out to us regarding this email you received. Does it say what the terms are for?
Emails from Xfinity mailing
I am receiving email saying I need to accept terms of service. When I attempt to do this it asks for credit card information and I need to know if it is legitimate.
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Unable to find direct messages
The direct messages button is not appearing for me
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Customer Service
On March 9, 2026, at 1:15pm EST I spoke with customer retention support person, Ellaina to change my current account to a 5-year plan at the same cost I'm currently paying. However, the updated service order Emailed to me had just the $95 fee for In
Not happy
I'm a long time customer. I may have been late on a few occasions but still stuck with it. You guys are now offering NEW customers internet $60 a month for five years. I inquired about this and was told the same service would cost me $105. I can't understand that and I realize your company doesn't c
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Outage
I work from home at [Edited: "Personal Information"] . I had a outage on 3/12/2026 I Need documentation for work
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Customer Service
Xfinity app email button
I'm trying to check my email through the Xfinity app but everytime I do I keep getting this error: err_connection_aborted. How do I fix this?
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Devices
user_26er54 Hi there! We'll need to access your account to see if this is a promotion we are currently offering. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click
Virtual Prepaid Mastercard has arrived.
On Dec 14th, I was notified my $100.00 prepaid virtual card had arrived. I clicked on the link, created a rewards account, registered the card, accepted the card, then the screen blanked out and the card disappeared. I attempted to activate the code again but it states it already exists. There is no
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Emails from Xfinity mailing
I am receiving email saying I need to accept terms of service. When I attempt to do this it asks for credit card information and I need to know if it is legitimate.
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@user_8b6529 In order to review the modem and account we do need to get some private information from you. Are you able to send us a message, so we can continue to dive into this issue?
Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
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bbmac9 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your question or concern, so the Community can have an understanding of you
XfinityMartyR
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Unable to find direct messages
The direct messages button is not appearing for me
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