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Thank you for your reply, I connect to the correct name every time. I have not tried using the wired connection since I don't have a wire currently but I can look into it if it doesn't get fixed soon. One thing to mention is that, my device is in my

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Wifi "Action Needed" issue

My wifi saying "Action needed", and then it says to "Open Browser and Connect", once I click that it opens a browser Tab which says "This device is Paused, open the Xfinity Fi app". During this my Internet doesn't work or buffers a lot. Is there a way to fix this issue? I have tried restarting the d

Question

Cutting out like crazy right now

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

Tv go only

I am only getting tv go channels on the xfinity stream app. Been working fine for weeks now this. I’ve already singed out/in. Reinstalled the app, tried different devices. All the same issue.

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Yes. Listen for drop out between commercials and when show starts again. Might not do it every time but most of the time it does. Now frosty the snowman. Lol

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

user_dkkghl Thank you so much for stopping in for help with your connection issues and the paused error. I understand how that would be frustrating to have to restart and reconnect when you want to use your connection, and we appreciate the chance to

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3

Wifi "Action Needed" issue

My wifi saying "Action needed", and then it says to "Open Browser and Connect", once I click that it opens a browser Tab which says "This device is Paused, open the Xfinity Fi app". During this my Internet doesn't work or buffers a lot. Is there a way to fix this issue? I have tried restarting the d

Question

I was escalated to someone who apparently can only communicate via phone call, but never answers when I called them back. I am still being overcharged and paying more for the service than was agreed to.

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Unlimited plan with overage charges

I've chatted with agents in the past and gotten some of the overage charges resolved, I was assured I would not see future overage charges, but over the past many months I've been charged overages 5 out of 6 of those months. I have a statement from back in May or June where some of those charges wer

Question

user_txlk6a No problem, is there anything else we can assist you with today?  

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How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

Question

WHY is there no CUSTOMER SERVICE w/this company???

Have been trying to get assistance with an internet connection issue and an apparent download speed problem for weeks now! The customer service numbers simply DO NOT WORK!!! I think it’s time to go back to Verizon Fios!! This is my LAST EFFORT TO GET ASSISTANCE!! Let’s see if I get a response. Unbel

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10

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Thank you so much for your help. Have a good day.

 to the conversation: 

0

How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

Question

Wifi "Action Needed" issue

My wifi saying "Action needed", and then it says to "Open Browser and Connect", once I click that it opens a browser Tab which says "This device is Paused, open the Xfinity Fi app". During this my Internet doesn't work or buffers a lot. Is there a way to fix this issue? I have tried restarting the d

Question

8

1

0

Viper122, ok thank you. Home Alone 2 is currently on?   

 to the conversation: 

0

Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

@user_txlk6a Enter the default username and default password: Username: admin Password: Check the sticker on the bottom of your Xfinity Gateway for the password. Note: If you previously changed your Admin Tool password, use the new password to log in

 to the conversation: 

0

How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

Question

I do now get a Login screen, but cannot login to 10.0.0.1 with either the default admin/password or the username and password that I setup with the install technician. Can you give some guidance here? Thank you.

 to the conversation: 

0

How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

Question

Hello @user_txlk6a, thank you for taking the time to leave a post.  I’m sorry to hear you’re having trouble enabling Bridge Mode. Let’s walk through the steps together: Open the Xfinity app and go to the Wi-Fi tab. Select View

 to the conversation: 

4

How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

Question

Viper122, ok. Good to know. Would you like to stay on this thread or the other?   

 to the conversation: 

0

Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

View cameras on my computer

How do I view the feed from my Xfinity cameras from my computer?

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4

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0

How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

Question

4

1

0

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