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Cancel Service
Good afternoon, I’ve had Xfinity for approximately a couple of years. the customer service when it comes to needing someone to troubleshoot for instance, when my security modem was not working, the customer service was consistently inconsistent, either you could not reach anyone, you definitely coul
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Customer Service
Hello @albundyfan95eheu7r7e737e, great question. If you already have an ETDS account set up, which was done from the link on the redemption page, the tickets should have been added to your account. If you need to change the date you originally select
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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Need confirmation of cancelation
Called to request cancelation but did not receive confirmation number
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Customer Service
Comcast continues to disappoint. They REFUSED to sell me two phones and then a GLITCH in their system but a freeze on me buying a second phone with a $700 trade in until AFTER that deal expired on Oct. 8. NOW they want to screw me but only giving me
stupid policies for upgrades
I upgraded my daughter's phone the other day. It is scheduled for delivery tomorrow. They would not let me upgrade my phone because the agent said "there was a problem on the back end." What? Today I tried AGAIN to upgrade my phone but the comcast [Edited: “Profanity”] will not allow me to upgrade m
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Greetings, @user_ilrdle! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this equipment update. You have definitely come to the right place for assistan
Equipment update
The site says I am eligible for an equipment update but all it says is we will get a "new TV box". We just got a new set top box a few months ago. Can you tell me what the upgrade is for? Thank you.
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@XfinityAmira I have a question what if the date we picked we can't make is there anyway to change the date of the tickets or not
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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Phone blacklisted
I purchased a new phone from XFINITY the intent on trading my old phone into XFINITY. My phone was originally purchased from XFINITY and has been in my possession ever since it was not stolen. XFINITY placed my phone on the stolen list. This mess has been going on for over two months. All XFINITY do
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Customer Service
The problem does not seem to occur on my TVs or Iphone. I have always, for years, used my laptop to watch XStream recordings without an issue. The cleverest workaround to our current issue (and maybe the only one that works) I have seen to watch ACTI
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Equipment update
The site says I am eligible for an equipment update but all it says is we will get a "new TV box". We just got a new set top box a few months ago. Can you tell me what the upgrade is for? Thank you.
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Customer Service
Xfinity door bell
I never had a door bell installed at the location, so how would I install my door bell camera
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Devices and Equipment
So Internet Essentials does have an application process that is required to either get back on the program or start it in general. They have a dedicated phone number of 1-855-846-8376 (1-855-8-INTERNET). They have a great team, and I am sure they wil
question in regards to plan type
I used to be on the plan that was cheaper then what im on now Im trying to make a payment however i wwant to see did the plan i was on discontinue? I still receive state benifits was this plan discontinued?
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yes that does sound correct some how my plan changed and I can provide the needed information if this plan is still available so I can possibly go back to that as I don't know how it changed Can you please let me know how to proceed.
question in regards to plan type
I used to be on the plan that was cheaper then what im on now Im trying to make a payment however i wwant to see did the plan i was on discontinue? I still receive state benifits was this plan discontinued?
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Diamond member reward
As a "Diamond Member," Xfinity offered me a free lifetime subscription to Peacock Premium and NO ONE at Xfinity has been able to activate it for me I have spent hours on the phone with various people at Xfinity, some of them promised that they would resolve the problem, but the service is still not
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Xfinity Stream App
RE: Cancellation Not Processed
Hi I requested my service be cancelled September 28th 2026. I checked my bank statements and I see that I have a full bill for October 5th. I've seen a "we're working on it message" regarding my cancellation request but no final bill nor confirmation. How can I get this resolved?
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Customer Service
I keep getting emails asking me to select a 'best answer', but no such best answer has been given, as the issue is still ongoing. I am working with agents over Direct Messaging, and have no resolution on that side as well. I would like for thi
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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Aaah @user_0922245 , gotcha! It sounds like you were using our Internet Essentials plan. That service does have a dedicated team that helps to provide support. There is traditionally no ending for that service, it is a fixed program that once it is i
question in regards to plan type
I used to be on the plan that was cheaper then what im on now Im trying to make a payment however i wwant to see did the plan i was on discontinue? I still receive state benifits was this plan discontinued?
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user_36c8fb Thanks for providing those details. I can see why this would be frustrating when email from your custom domain is reaching other recipients but messages sent between addresses on the same domain are not being delivered. Based on th
Email from a custom domain suddenly not received
I have a custom domain I use for email. Email to this domain is forwarded to my comcast.net email address by my domain host, godaddy. Recently (last week or two), email I send from my domain to someone on my domain is lost with no error returned. When I send to any other email address, even my comca
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My apologies for the misunderstanding, @user_40fl237. There could always be some installment options available for your account, so it never hurts to check. When you log into your account online, or through the Xfinity app, you may see an installment
Bill assistance plan
I owe a lump sum and I have equipment to return to xfinity they have me on house debt for a past due debt that already went to collections can u help me that I can pay in installments to cover my balance and get my services on and debt removed from my address
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@user_e1buq4 Awesome! Thank you for reaching out on the Community Forum for support with your number port issue. I appreciate your patience as this took some time to complete. Still, we are glad we were able to resolve your issue. Never hesitate to c
Trying to Port Home Phone # to Comcast Home Phone
I have TV from 2008. I added Internet 09/14/2026 which is fine. I also ported my ATT VOIP home phone number to Comcast Home VOIP phone 09/14/26. My ATT phone is still working, but my port has not been completed.
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user_9ndfri Hello! I'm sorry to read of the trouble you are having with your phone and our system reporting the phone as stolen and that our support teams have not been able to help. I wish our peers were able to help you with this already, but I'm h
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Phone blacklisted
I purchased a new phone from XFINITY the intent on trading my old phone into XFINITY. My phone was originally purchased from XFINITY and has been in my possession ever since it was not stolen. XFINITY placed my phone on the stolen list. This mess has been going on for over two months. All XFINITY do
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