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same thing just happened to me... i see this is a pattern...
5-year Contract Guarantee is a lie
In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou
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What are the correct port settings? Also experiencing this problem [Edited: "All Caps"]
Sending Comcast Email
Are you aware that when the Xfinity VPN is turned on, emails can’t be sent from the Comcast outgoing mail (SMTP) server, smtp.comcast.net, on an iPad? When I turn the VPN off, it works fine. Not sure if this just started with the latest iOS update to 26.5 or not, as I just started using the VPN and
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Fiber optic cable
A technician connected a temporary fiber optic cable on top of the ground October of last year. 2 or 3 weeks later 2 young men came and ran a buried cable from the bottom of the utility pole to the box outside the house and told me a technician would have to come out and make the connections. It is
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Customer Service
My issue is the same as everyone else’s here. What’s up with Crunchyroll and why doesn’t it work on Xfinity when it works on all other platforms? I do believe that Xfinity is the problem here. Also, I have completed all of the troubleshooting steps a
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Thank you EG for helping to get this question moved to the right category.
Incentive Tracker for $100 Promotional Amazon Gift says disqualified?
I am supposed to earn the $100 amazon giftcard reward on August 19th and had really been counting on it. I've paid my monthly bill on time with automatic payments through my bank account. I DID just move down the street to a new address on the 9th. Has the Xfinity backend system mistakenly flagged m
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Good morning @user_slcfgc. Are you getting an error message when trying to access the Smithsonian channel?
Smithsonian Channel
On Friday, 8/14/2026, I was in the Xfinity store and asked for two additional channels for my package (HGTV and Smithsonian). I got the HGTV channel, but the Smithsonian Channel is not working. HELP!
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where can I find the paperwork/link that says 5 year locked price?
A year ago I was locked in at $93 for 5 years and I don't know where to find the paperwork. All I have is a chat log. A year later, I was charged $140 instead of $93. After 2 hours on the phone I was able to get $120 for 5 years and all I can get is a screenshot from the app that says 5 years. Can I
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Billing
user_t3au7r Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign I
Company of lies
Signed up on7/28, had installer here8/4. He pulled some stuff apart in my basement then said he can't install because the line needed to be buried tohouse. 8/12 spoke to Grace at customer service who was unable to help. After some effort on my part I was connected with Brian, supposedly a supervisor
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You're welcome. Please let us know if you need anything else.
Changing server info on Outlook 2016
The instructions on how to use MS Outlook program to get mail after migration to Yahoo says to...... Open Outlook 2016. Go to File > Add Account. Enter your Yahoo email address (e.g., yourname@yahoo.com) and click Connect. Enter your Yahoo password (or an App Password if you have two-factor authenti
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Internet Equipment
My wifi extender stopped working and I was told to go to a corporate store to get a replacement. I went to three stores and was told at each that I was misled. They could not do it. I also wanted to update to the newest Gateway and again did not happen. What can you do to make these things happen?
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Customer Service
Refund
I made a purchase on 08/08/2026 at an Xfinity store in Tupelo, MS as an authorized manager on a family member’s account. I purchased four mobile devices that they would not give me in the store, instead they shipped it to the account holder on file. Fine. I still choose to go through with the purcha
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Customer Service
@user_mk95zj Our apologies to read you've been impacted by the recent flooding in Indiana. For all of our payment options you will need to connect with the Xfinity Assistant and navigate the payment options. We do have an installment plan option for
Flood assistance
My city was affected by the flooding in Indiana. My job was destroyed and now I have zero income. I have a payment arrangement due tomorrow to keep service on and need to see if I can get it extended. I can't lose my internet right now!!
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I AM INTERESTED IN THE $50 A MONTH FOR 1 gig FIVE year guarantee as well. I am an existing customer.
Loyalty and Retention Offers
Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are
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Promotional Discount Period Ending
I am currently an Xfinity internet subscriber on a promotional plan that was $40 a month but that will be ending shortly. Once it ends im looking at almost a 100% increase from $40 to $70 a month. I dont know if I will be able to contine to afford that. Is there anyway to look to see if other promot
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Customer Service
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Incentive Tracker for $100 Promotional Amazon Gift says disqualified?
I am supposed to earn the $100 amazon giftcard reward on August 19th and had really been counting on it. I've paid my monthly bill on time with automatic payments through my bank account. I DID just move down the street to a new address on the 9th. Has the Xfinity backend system mistakenly flagged m
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Xumo box does not link with account
I can get through the Xumo setup including pairing the remote and changing other settings, yet it will not link the account. Continually requests I try again later.
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Flex
user_r8gvfe Welcome to our community forum! You've reached the perfect place to get help with your Xfinity internet connection. When is your appointment with our technician scheduled today? I want to follow up after it's complete to see how your serv
Slow wifi
Disgusted with the slow speed of WiFi. I understand the “up to 300mpbs”, but is 1-5% of service speed acceptable? This after constantly rebooting and restarting the Gateway since initiation of service. Technician coming Monday We shall see…
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
August 20th 2026
Is there going to be scheduled service disruption for upgrading fiber optics on this date August 20th 2026
Question
Hello, @user_e8be8f have you received a notification that we will be doing maintenance in your area on August 20th? You'll get a notification online and through the Xfinity App which will normally come with a warning that you may lose all services du
XfinityThomasC
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7 hours ago
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August 20th 2026
Is there going to be scheduled service disruption for upgrading fiber optics on this date August 20th 2026
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