Xfinity Community Forum

user_kqpoij We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Can you please provide a more information about your issue, so the Community can have an unde

XfinityMartyR

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11 hours ago

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Package

I told y’all multiple times to cancel order that is in the way did not sign up do not want cancel delivery

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Hey there user_0cystz thanks so much for taking the time to reach us here on the Forums! Fanduel and Xfinity can connect together, but there are certain states where Fanduel is restricted. Fanduel TV is available on our X1 platforms in select packag

XfinityAlfonso

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11 hours ago

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fanduel

Hello Support Team, I have been trying to authenticate the Fanduel app with my Xfinity account but the link for Xfinity button is not working on fanduel's website. I have reached out to Fanduel and they indicated that Xfinity needs to correct the link error. How do i escalate this issue to be resolv

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Package

I told y’all multiple times to cancel order that is in the way did not sign up do not want cancel delivery

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Customer Service

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Xfinity won’t unlock phone

complaint We have chatted with the assistant, called twice and gone in person to the store to have a fully paid off phone unlocked and Xfinity still has not unlocked it. We have spent hours on this with no resolution. The representative in store actually created a ticket, but that was closed without

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Customer Service

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Billing error - receiving bills for previous resident

I am receiving bills for a service address that belongs to a previous resident. I need to speak to support to unlink this account from my address. I will wait for an official employee to invite me to Direct Message.

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Billing

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Question about Internet Essentials eligibility

Hello, My household is currently enrolled in the Internet Essentials program. I'm planning on going back to work soon, but doing so would put my household above the income limit for the program. However, we are also on housing assistance and Medicaid which are qualifying programs for Internet Essent

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Customer Service

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Hello user_9wd2hy is this still a concern for you? Others have suggested saying "English Audio" to bring this back, but we can also suggest saying "Account Refresh" to reset the cable box to fix this issue.

XfinityAlfonso

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12 hours ago

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Xfinity support

I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal

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user_g312s9, Thanks for letting us know. We will keep you posted with any updates.

XfinityAngie

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12 hours ago

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Xfinity support

I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal

Question

Thank you for reaching out to us here. I will be happy to look at all the options your account is eligible for from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private me

XfinityJohnG

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12 hours ago

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Retention

I would like to switch to a new user rate

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Retention

I would like to switch to a new user rate

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How do I get a new remote

user_3afz74

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12 hours ago

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Xr15 Remote not working

I’ve tried A + D then 981 followed by the xfinity button + I multiple times and nothing works. I have unplugged the box multiple times as well. This has been going on for days now.

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Hey there 06288 this is great news! We're glad that you're now able to access your converted mailbox. Happy New Year to you, and we're always on hand to help here on the Forums!

XfinityAlfonso

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12 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

Question

Clear cache and history, open an incognito browser and navigate to mail.yahoo.com. Worked for me finally. Think the incognito browser is the key.

06288

replied

12 hours ago

to the conversation:

Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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Retention

I would like to switch to a new user rate

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Customer Service

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Hello, @user_38n75u lets work to get a ticket opened so this issue can be tracked. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat ic

XfinityThomasC

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12 hours ago

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Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti

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I wanted to change settings for DMZ, DNS, port forwarding - essentially everything that is under the 'Advanced Settings' on the mobile app. These used to be available via the router's web interface when we were a customer 5y ago. We recently have ret

user_iumu54

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12 hours ago

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How can I manage modem and router settings without a phone app?

I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people

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Starting hour 16 of no internet service

Large number of customers in Charlottesville, Va, area have been without internet since midnight, over 15 hours ago. I’m sorry that Comcast/Xfinity needs to work on Jan. 1 to resolve this, but that is part of being a utility service provider. There appears to be no urgency whatsoever to resolve this

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Your Home Network

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@XfinityThomasA wrote: "... send me a [Modmail message] ..." "ModMail" is the private message facility used on the Reddit web site. Here in the Xfinity Forums, the equivalent is Direct Messaging. Once again, an employee has posted inco

BruceW

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12 hours ago

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Re: XR11 Xfinity Remote Control

Hi there, Where can I get an XR11 Xfinity Remote Control for my 90-year-old dad? It’s easier for his fingers and much simpler for him to navigate. I’ve already visited three stores, but they only carry the XR15 and not the XR11. Any help would be deeply appreciated. Thank you! Stanley

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i just purchased wicked for good through xfinity as well it said extra and its only the trailer

user_38n75u

commented

12 hours ago

to the conversation:

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K

Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti

Question

Hello, @user_56r7jt have you had any success accessing your email? If not, please follow @BruceW instructions and provide more details.

XfinityThomasC

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12 hours ago

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email login [Edited]

difficulty accessing my email

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