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Thank you for your prompt reply. We appreciate the direction given which answered our qustion.

Underground cable rerouting

An Ash tree grew over the Coax buried cable in the front yard. The tree was removed. Before the stump can be ground the cable must be rerouted. How can this be accomplished?

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How do I change my payment method?

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Change payment method

I need to add a new credit card for payment

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I live in central Florida for 4 months and only have Xfinity internet service. Enrolling in the Seasonal Convenience Plan is now $20 per month. There is no option for $8 per month like last year. When filling out the form, it states "You will be enro

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Vacation Hold

Very unhappy xfinity has taken away the 8.00 vacation hold plan!! I find it very unreasonable that they are now charging 20.00 for this service. This is just unacceptable & I am sure I'm not the only unhappy customer. Going to look for another service provider or Hotspot my phone. 😡😡😡😡

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Need 2.4ghz again

How do I get my XB8 router to have 2.4ghz again after we switched to only 5ghz?

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Activate apple

Never changed Android to apple . Can't call . Have to put information and medical machine. Still waiting for call from last night .

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Account Complaint

To Whom It May Concern, This is an official complaint regarding the ongoing mishandling of my Xfinity account, the repeated misinformation I’ve received, and the unacceptable level of incompetence displayed by your representatives, supervisors, and so-called management team. Three weeks ago, I not

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Hey @user_zt8kfo, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent interactions. We would be more than happy to submit the feedback on t

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Customer Service Complaint | Multiple Promises by Agents and Nothing Handled

I've had three chat conversations with Xfinity agents, each promising to lower my bill and provide a loyalty credit. However, none of these promises have been fulfilled. I've spent nearly 1.5 hours in chat trying to resolve this issue, but to no avail. While I understand that some processes take tim

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zum350, Hi there! Thanks for reaching out. We are very grateful for your business and for doing those tests. As a paying consumer myself, I understand the importance of paying for service and receiving reliable service in return. I am sorry to learn

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Broken Hops/Servers

There are multiple broken hops that are constantly affecting my internet and I have consistent packet loss as well as latency that spikes multiple times per minute. The two hops are at these IPs 68.87.231.125 (be-11-ar01.area4.il.chicago.comcast.net) and 96.216.150.113 (be-501-arsc1.area4.il.chicago

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Thank you for your feedback and reaching out to us here for help, user_e483da. You've reached the right team. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the

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Dont want mobile

I have a big provlem. An xfinity agent told me the best plan has to have a mobile phone and signed me uo. I talked to a different agent who got me a better plan with no mobile phone. BUT THEY DID NOT CANCEL THE MOBILE PHONE I NEVER WANTED. Xfinity shipped a phone while i am out of town. then xfinity

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Attached to front of brick house . Yes I have picture 

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Exterior Brick Wall comcast cable box cover

Living in Philadelphia, Lid that would cover the cable on the outside of my house has broken away. I need a replacement?  How do I proceed with getting it replaced?

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user_hj1txc, Thanks for letting us know. When you remove the specific channels in the Stream app, does it also affect the channels with the same name?  

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Favorites list includes unchosen favorites

The main TV connects to an X1 box. A secondary TV uses a Roku to run the Xfinity Stream app. When choosing a favorite on the main TV, say Marquee 202, the main TV only shows channel 202 in the favorites list.  However, via the Xfinity Stream app, channels 202 and 1254 (another Marquee channel

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I was having same issues last night. It was resolved today, had to follow the prompts but was able to get back in. 

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Xfinity Support concerning MAX add on

Wayching Max on my Xfinity Platinum account that I've had for 7 years and 4 months, it says I need to renew subscription and I am not subscribed even though I'm paying the monthly for 3 or 4 years through Xfinity. $342 a month is too much to have this happen. Please help

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Cable outlet

Hello I received my Xfinity now in the mail. Trying to install it but I do not have a cable outlet. Can you help ?

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Hi @XfinityAmira ! Quite welcome !

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11 hours ago

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W-Fi

Can I have a landline in my apartment without having the internet

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$30 Bill Increase With No Explanation

Hi, my bill increased by $30 with no explanation. This on top of numerous outages in my area each month is absolutely absurd. What can be done to fix this. Thanks, S

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