Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (534.4K)
xr15 code for Amazon fire tv 4k k24ne5
I am looking for the correct code for an xr15 remote to use all the remote features with my Amazon FireTV 4k model k25ne5, ASIN/SKU B08SWD2SCK. Several codes will turn the TV on and off, change the input, and volume, but not change channels of display the menu.
Question
•
X1
I have the $10 unlimited pass for Xfinity Wi-Fi just for the hot spots I can't get a to talk to anybody I need help
I paid for the hotspot reluctantly again this month due to spotty coverage and unstable service I need to talk to someone a human now. It won't let me sign in because I don't have an email because I'm just the $10 pass I can't call the phone number I need the signal to be strong like it was the firs
Question
•
Customer Service
I dropped Xfinity internet about a month ago, about that same time my Tivo box, with a Cablecard in it stopped working.As it turns out , canceling Xfinity internet also stops my Tivo box and I was told by both a customer service rep on the pho
Tivo box stopped working, no channels.
How do I get Xfinity to push a fresh pairing/activation signal to my Tivo CableCARD's Host ID and Data ID.
Question
Good afternoon @user_fmemfa. Have you completed any troubleshooting steps?
hulu streaming not working from xfinity X1
Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue
Question
user_o0beqb Thank you for reaching out to us over our Xfinity Community Forums! We would be more than happy to check on the status of your account, and equipment. Please send us a direct message using the directions below.
delayed shipment never completed
i completed my account set up 2-3 weeks ago for a 10/1 start. i’m in my new apartment now (10/5) and there’s been no indication that the “delayed delivery” i requested has been completed. the confirmation email only said that i would get another email later but otherwise i’ve gotten no information w
Question
user_jrw86 I completely understand your frustration, and I appreciate you sharing that feedback. Having a centralized way to track known issues, along with status updates and estimated resolution timelines, would certainly help set expectations and s
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Hello user_e4dzs7 thanks so much for taking the time to reach out here on our Xfinity Forums and sharing your experience with the 2-device setup. We'd love to help however possible to provide more control over your home network. Please send a
2 gateways - 1 address
I have 2 gateways at home - one for work and one for everything else. I do not have an option to manage each gateway - I'm forced onto the everything else one no matter what I try. Customer support can't help - they keep telling me to link accounts that are already linked, sign in, sign out, try aga
Question
I’ve called about 4 or 5 times over the last couple of months and I don’t really get anywhere either.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
Question
Thank you. I did so, I think someone is working on it now.
Bury line order
I need an underground drop bury work order opened, not another technician. Four technician have already come ..wasting my time and theirs. We need cable buried from across the street to our house before we can move forward. A permit was requested and received by xfinity a week ago. Please check the
Question
Hi there @user_yznvyi. Can you provide me some more details about your issue?
43920
I want to use my original Xfinity gateway email address and password but whenever I sign in the browser and it takes me to Amazon screen it will not let me finish completing that email address so I have to use my shopping email address instead why
Question
Followed up in my DM thread today and got this reply. Finally! "The Xi6 decodes the incoming source audio (like AC-4) and outputs it as Dolby MAT Atmos to your AVR. You can find more information here." https://www.xfinity.com/sup That link doesn't
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
As of right now, things seem to be good. I will have to try it outside soon. Haven't had the opportunity to do so yet.
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
Question
Xfinity Stream Not Working on Roku
I’ve done all of the troubleshooting from here (reset gateway, deleted app, reinstalled, checked WiFi, etc.) Any reason the app isn’t working on Roku streaming or Roku tv?
Question
•
Xfinity Stream App
LA SEÑAL MUY PERO MUY INESTABLE, PARTE DE MI TABAJO QUE HAGO DEPENDO DEL INTERNET, MI ESPOSA EL 100% LO OCUPA, TENGO DIAS QUE SOLICITE CON XFINITY POR SER EL LIDER DE INTERNET, DEJE LA COMPAÑIA PASADA QUE ME PROVEIA DE INTERNET POR SER MUY LENTO A PE
XFINITY
LA SEÑAL MUY PERO MUY INESTABLE, PARTE DE MI TABAJO QUE HAGO DEPENDO DEL INTERNET, MI ESPOSA EL 100% LO OCUPA, TENGO DIAS QUE SOLICITE CON XFINITY POR SER EL LIDER DE INTERNET, DEJE LA COMPAÑIA PASADA QUE ME PROVEIA DE INTERNET POR SER MUY LENTO A PESAR DE PAGAR EL MAS RAPIDO EN EXISTENCIA, Y EN XFI
Question
Internet out 6:25 pm
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
Question
I cannot watch amc plus either! Every time I click on something, it says the page cant be loaded.
user_cda725
commented
12 hours ago
to the conversation:
3
AMC+ app
For two weeks now, I can not open my AMC+ app, but once I click on a film, it says it cannot load.
Question