Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (486.2K)
Hello @Rushfan003, thank you for taking the time to leave a post. I completely understand why you’re concerned; those recordings clearly mean a lot to you, and I’d feel the same way if I had that many important shows saved. Losing them, e
DVR saved?
I'm being asked to upgrade my equipment for 4K stuff. I only need it for one TV, which is my main cable box in my living room because that's the only 4K TV, and I do a TON of recording shows, specials, and movies, many of which I cannot afford to lose because they were either final shows, new show b
Question
TJNypaver If you transition an email it is stored with Yahoo at that point, and no longer supported by us. At this time we don't have any plans to remove emails still with us that didn't migrate as well. If you choose to keep the emails and not migra
email migration
Am I required to transition Comcast email over to yahoo? If so, when is the cutoff date? Who stores my email data when I migrate - Comcast or Yahoo? Will comcast email system eventually be phased out, eliminating access altogether, except via Yahoo email? If I don't migrate now, will I eventually lo
Question
Hey @user_mtgo5c , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cameras. I would be more than happy to offer my assistance looking into this further f
Extra Camera
I purchased a camera in store I already have the 10$ monthly for the 24/7 recording, now I was sent another camera I don’t know why but I called and asked for a return label and was told that I don’t need to return the camera I can use it or not but I wouldn’t be charged for it. This sounds to go to
Question
Hello @user_9uvcj5 We can certainly help you through this platform but need you to get to direct messaging to do so. The steps to get there are To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "D
Cannot cancel service
I'm trying to cancel my Xfinity service. The bot can't help. I am outside the country. The instructions to DM Xfinity Support make no sense -- like many others, I cannot see the DM icon referred to in all the posts on this forum.
Question
user_z254ci If you go to the Activation Link here, what do you see when going there? You will be required to sign in with your Xfinity ID and Password.
Peacock Activation Banner Missing – Missed 90-Day Gigabit Window
Hi, I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. The banner has disappeared from my dashboard. Could an agent please help me manually regenerate an activation link? Thank you!
Question
user_yb5kcw Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues with your connection. When your connection goes out, does it seem to come back online on its own, or are you having to reb
Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)
7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat
Question
Yes customer service is worthless. I visited a store in March to negotiate a better deal. Over an hour in the store and I walk out thinking I've secured a better deal. June billing and it is still as high as ever. Customer service tells me it
Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I
Question
[Edited: Personal Information] where are my comcast emails?
Where r all my Comcast emails
Question
•
Xfinity Support
My name is [Removed: Personal Information] I recently visited the Xfinity Store in Bellingham, located at 1145 E. Sunset Drive, Suite 105, Bellingham, WA 98226, on July 10, 2026. I wanted to take a moment to recognize one of your employees, Sonvir Mann, for providing what was, without question, the
Question
•
Customer Service
Need to cancel service from abroad
I have moved abroad permanently, I have no U.S. phone number for a callback, and I need to cancel my service textually.
Question
•
Customer Service
Massive increase in June Xfin.Mobile bill for data overage. Phone support (2+ hrs.) pathetic, filled with contradictions and flat-out lies!
There are three elements to this post: (1) Formal Filing of Dispute of Xfin.Mobile June Bill; (2) Lies about an Apple Watch promo and unapproved added charges; (3) A synopsis of interactions with Xf.Mobile phone customer service agents that I find to be quite shocking in what was revealed to me. OK
Question
•
Billing
Cannot cancel service
I'm trying to cancel my Xfinity service. The bot can't help. I am outside the country. The instructions to DM Xfinity Support make no sense -- like many others, I cannot see the DM icon referred to in all the posts on this forum.
Question
•
Customer Service
@XfinityJustinM no. Training camp is in 3 weeks. And many of us pay for that channel in an entertainment package. An extra 9.95 a month. Plus taxes, I'm sure. We either get a discount on that package, or a refund for the time it's down, or
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
An Xfinity agent said this to me: "I removed the Network interference from the downstream signals. Network interference from downstream signals, specifically adjacent channel interference (ACI), occurs when the upstream signals from mid-split gateway
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
Question
DVR saved?
I'm being asked to upgrade my equipment for 4K stuff. I only need it for one TV, which is my main cable box in my living room because that's the only 4K TV, and I do a TON of recording shows, specials, and movies, many of which I cannot afford to lose because they were either final shows, new show b
Question
•
X1
@BruceW @XfinityAbel Thank you, I have a TP-Link TL-SG105 5 port Gigabit unmanaged switch. I've tried changing to different ports on my Gateway and I somewhat recently had a new Gateway provided to me, maybe 5 months ago?
Ethernet stops working - looks like there is an IP conflict
I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and
Question
I couldn't agree more. I pay extra for access to both NFL Network and NFL RedZone as part of their Sports and More Extras package. This isn't right, and unless they want a class action lawsuit from those of us who are paying extra and not ge
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
Question
Hi, thank you for reaching out on our Xfinity Community Forum. I apologize for the experience you had at our store! That’s definitely not the kind of interaction we want you to have, and I can understand why you’d be frustrated with the o
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
Question
whopps Thanks for reaching out to us for help with closing your account while abroad. We can certainly help you with getting this done, and happy to help. Can you send us a direct message with your full name, name of account holder (if different), an
XfinityEricB
commented
13 hours ago
to the conversation:
2
Need to cancel service from abroad
I have moved abroad permanently, I have no U.S. phone number for a callback, and I need to cancel my service textually.
Question