Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (478.6K)
Service
I have called many agents I was promised 50% bill credit if I made 50% of the payment I made the payment with the same agent that promised me the credit and she stated it would be credited within 24 hours when I called several more times no one could fine a record of it then I called again this time
Question
•
Customer Service
Where did you move it?
Xfinity is punishing me for being a 30 year customer
I am truly disgusted with Xfinity. I have had cable service and internet service with them for literally decades. The cost of the cable service has gone up and up, and I can no longer afford it. I called today to cancel my cable tv, with the intention of staying with Xfinity for internet. I am seein
Question
Thank you for those details, @user_8454ee. We'll need some additional information to move things along. Please send us a direct message with your full name and service address. 😃To send a "Direct Message" to Xfinity Support: Click "Sign In" if
Damaged service pedestal
Hello trying to get help regarding the outside service pedestal in front of my property, have called about a month ago and nothing still has been done to correct this hazardous situation. The pedestal is falling apart it’s corroded and needs to be replaced. A regular service person came and said it’
Question
Have to pay in person
I have been trying to get this fixed for 5 months I can't pay online I call the customer service they give me a link to pay online which I can't not with the app and when I go to the store I can't use a card have to pay in cash it's really frustrating
Question
•
Billing
Hi it is directly on our property and our service is still working fine. It’s been several weeks and no one has come out, I believe the Construction dept needs to address this and replace it. Thank you
Damaged service pedestal
Hello trying to get help regarding the outside service pedestal in front of my property, have called about a month ago and nothing still has been done to correct this hazardous situation. The pedestal is falling apart it’s corroded and needs to be replaced. A regular service person came and said it’
Question
@user_9clv06 I am sorry for how your experience has made you feel. When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity technician is requ
Surprise $100 Technician Recovery Fee after a service move
I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans
Question
I'm having the same issue I can't pay online or over the phone and I can only use cash
Have to go in person to pay?
Hello! I’ve been an xfinity customer for a year now soon to be 2 in a few weeks and I’ve always been able to pay online but now all of a sudden I am not able to anymore. It says I have to go in person and the main issue with that is I live on a military base (I am currently active duty), I have no c
Question
@XfinityDemetrise hi our service is not impacted at this time but we’ve called several times and no one has come yet to replace it, it is directly on our property in front of our home.
Damaged service pedestal
Hello trying to get help regarding the outside service pedestal in front of my property, have called about a month ago and nothing still has been done to correct this hazardous situation. The pedestal is falling apart it’s corroded and needs to be replaced. A regular service person came and said it’
Question
Hello, user_08795b! Thank you so much for taking the time to share the steps you followed and your solution we truly appreciate it. I know it can take extra effort to document what worked, and your willingness to do so can make a big difference for o
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
Question
I had the same issue. The lady told me my new address was already set up and I could just do self install. Self install didn’t work, because come to find out… the address wasn’t set up for service. I would’ve just gone with a different provider had I
Surprise $100 Technician Recovery Fee after a service move
I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans
Question
Victoryee1 I appreciate you reaching out with your questions regarding your Xfinity email password. You can find instructions for resetting your Xfinity password at the following link https://www.xfinity.com/support/articles/changing-or-resetting-you
opening my comcast email in my Mail account
it ask my email account password. I do not have that... but I have the Xfinity password which allows me to access my mail but not the old way of just opening in my regular email account
Question
@user_619maf The URL I shared didn't hyperlink, I apologize. Here it is https://www.xfinity.com/support/now
My Now account that paused. Can not restart.
My Now account that is paused. When I sign in it says you have an outstanding bill. Unable to pay that bill. Agent says Now no longer exists and that is why and offers a regular account at $40 /300mps. Perfectly happy with $30/100mps that you advertise. Try to sign up as new. Says there is already i
Question
opened what link on your end? There is no link, no service and can't get any.
My Now account that paused. Can not restart.
My Now account that is paused. When I sign in it says you have an outstanding bill. Unable to pay that bill. Agent says Now no longer exists and that is why and offers a regular account at $40 /300mps. Perfectly happy with $30/100mps that you advertise. Try to sign up as new. Says there is already i
Question
user_z3uedc Thank you for sending the Direct Message and I look forward to working with you today!
My new service account is not displaying on the xfinity app
When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha
Question
@user_90pa5v Thanks for reaching out to us, and we apologize for any inconvenience. You’ve reached the right team to get this resolved. Please send me a direct message including your first and last name and complete service address Her
Exposed cable on sidewalk
{Edit personal information}. There is a new cable installation near my front door that crosses the sidewalk and is laying on top of the dirt and grass. it needs rerouted and buried
Question
Ok just sent that direct message
My new service account is not displaying on the xfinity app
When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha
Question
See photo below. Sitting in middle of my property where driveway is supposed to go
Buried utility box blocking driveway
we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading
Question
Exposed cable on sidewalk
{Edit personal information}. There is a new cable installation near my front door that crosses the sidewalk and is laying on top of the dirt and grass. it needs rerouted and buried
Question
•
Customer Service
Thank you for that info. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat
Buried utility box blocking driveway
we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading
Question
Good afternoon user_g5ql97. You have reached the right team. I will be happy to look into this further with you. I do have a couple questions to better understand the situation. Was the credit associated with a repayment plan? Or was this a credit in
XfinityJon
commented
15 hours ago
to the conversation:
0
5
Service
I have called many agents I was promised 50% bill credit if I made 50% of the payment I made the payment with the same agent that promised me the credit and she stated it would be credited within 24 hours when I called several more times no one could fine a record of it then I called again this time
Question