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Cancelled account is still showing up as active and received a statement.
I canceled my account but it’s still showing up as active on the app. Also revived a statement to pay even though the service should’ve ended already.
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Billing
Hey there @user_275f55 we hope you're doing well! We were happy to work with you to help improve your network connectivity performance. It's been about a week since we heard from you. How are things going?
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interrupt
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@user_wmljr7 Just to clarify, the calls being missed are when you request a call back, as well as recorded calls? Have you ever activated call screening on your home phone? If so, can you try disabling it? This link will walk you through the steps to
Phone Doesn't Ring with Some Incoming Calls
On a number of occasions, our telephone doesn't ring with an incoming phone call. The vast majority do but we were waiting for some important call-backs and the call came in but went to voice mail and did not ring. Is there something wrong with my system. I tried to called and Xfinity rep but there
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I am also looking to purchase Universal Studios Hollywood tickets through by Diamond Rewards benefit. The Xfinity website only shows discounted tickets for Universal Studios Orlando. Can discounted tickets be purchased for Univeral Studios Hol
Discount universal Hollywood tickets
Looking to buy discount universal Hollywood ticket as a benefit of gold membership. Cannot find them on the Xfinity site. Can you help?
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@XfinityFrank Thank you and apologies - I saw instructions in other messages that were posted here, and I didn't read the full forum guidelines.
New phones and watch sent to the wrong address
Hello - Phones & watch shipped to wrong address. On 3/4/2026 we went to an Xfinity store to get new phones. I told the sales rep in the store that I had not been able to update my address from CA to FL even though I've been trying for 2 years. She said no problem, the phones and watch will ship to t
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Unable to Log Into or Receive Email [Edited]
I have not been able to log into or receive email since 1/31/26! I have had no luck reaching anyone from Xfinity or comcast to solve the problem! A chat directed me to a tech for an $80 phone call! Unacceptable! I cannot sign in!!!!
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@user_hxjokt Are you still having issues after it has been a few days?
Rcs waiting for activation
Not receiving text messages from android or business phones. Tried reset, etc….. still not working. Talked to support and said they are working on it several days ago, still no update.
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Greetings @user_st9zmd, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your remote stopped working, I know how frustrating that can be, but you have come to the right place for ass
Remote not working
Remote not working Tried the A and D buttons but no response Tried new batteries , again no response Tried disconnect box for few minutes, again no response
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My phone to work
Got a new router now I have no dial tone on the home phone
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Home Phone Service & Equipment
I'd like to check the status on ticket [Edited]
I have a ticket that was submitted on February 23rd to modify my Xfinity Account plan back to it's correct state (Superfast Internet....NOT 1Gig internet). Ticket number is [Edited: "Personal Information"]. I've not seen any changes as of yet and it's been 9 business days already.
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Customer Service
tm7362 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll do our best to help. When you can, please send a Direct Message with your full name and address. Here are ins
promotions not fulfilled
Back in August of 2025, I wanted to add a sixth line to my account through BYOD. I called on 8/28 and was told if I wait two days and call back on 9/1, I would be eligible for a $200 gift card. That was a no brainier so I went on chat on 9/1. I chatted and went through the ordering process. I made s
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Remote not working
Remote not working Tried the A and D buttons but no response Tried new batteries , again no response Tried disconnect box for few minutes, again no response
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X1
The calls are not always from the same person. And out phone has wall jack but the connect to the router we have for phone, internet and tv. One thought I had with the more recent call was that it was a computer calling us with a call-back, one of th
Phone Doesn't Ring with Some Incoming Calls
On a number of occasions, our telephone doesn't ring with an incoming phone call. The vast majority do but we were waiting for some important call-backs and the call came in but went to voice mail and did not ring. Is there something wrong with my system. I tried to called and Xfinity rep but there
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user_e68c76 when you have a moment please send us a direct message so we can do our part to help with your Xfinity Mobile service. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support.
Xfinity Mobile eSIM Activation Issue – Calls Not Working / “Unknown Number”
Hello, I’m trying to activate the free Xfinity Mobile line included with my Xfinity Internet promotion, but the line appears only partially activated. Device: Samsung Galaxy S21+ SIM Type: eSIM Current issue: The eSIM downloaded successfully. The phone shows signal. Some texts were received during a
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Hello @mvb2026, thank you for taking the time to leave a post. Sorry to hear about the trouble with your prepaid Mastercard. I know how disappointing it must feel to realize the card expired before you had a chance to use any of the funds. If y
Xfinity Prepaid Card
Hi, I received a Xfinity prepaid mastercard and did not realize it had an expiration, I did not use any of it, can it please be reissued as it would be a huge help. I called the card services number and they were unable to help me, thank you
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I understand what you are saying but this Mac air is new and after using windows for 50 plus years, I am calling apple care everyday just to learn how it works . At 73, my budget is stretched. This Mac air was a family GIFT so I am trying to l
Printer Help for now
my hp2800e printer stopped connecting to wifi about 2 weeks ago. Is there a link that will explain how to split it from 5g to 2.4? I tried but I am 73 and I need explicit instructions. I can't use the app because I have the iPhone 8 and it will not upgrade. I tried calling numerous times for help. s
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user_psr33 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns
Customer Service phone number
How do I get a number to speak to a live person? AI only addresses prescribed issues, and does not help.
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@user_gu0csg You can turn off the WiFi and DHCP functions on the XB8 and just use it as a modem/firewall. FWIW, if an XB8 is placed into bridge mode, the firewall component is disabled.
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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Xfinity Prepaid Card
Hi, I received a Xfinity prepaid mastercard and did not realize it had an expiration, I did not use any of it, can it please be reissued as it would be a huge help. I called the card services number and they were unable to help me, thank you
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Customer Service
user_ngcw1d Hi there! Can you please clarify what you are experiencing when you try to log in?
XfinityBenjaminM
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5 hours ago
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Unable to log into email [Edited]
Why can’t I log in to this e mail
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