Xfinity Community Forum

Good afternoon user_wm04hp. I will be happy to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the to

XfinityJon

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8 hours ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.

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Hi @user_rzqh8i,Glad to see you have finally decided to visit our community forums support page after so many years with us! We can surely submit a complaint, but I do want to clarify a few things publicly as the goal of our community is to provide a

XfinityJustinM

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8 hours ago

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Formal Complaint – Xfinity Mobile Customer Service and Loyalty Review

I am requesting a formal customer-service complaint review regarding my experience with Xfinity Mobile on October 24, 2026. I am a longstanding Xfinity Platinum member with home internet and mobile service. I spent approximately 90 minutes in Xfinity Assistant speaking with representatives Kunal and

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Yes, it should be disclosed. At the very least, support should be aware of the limitations so that it doesn't take two months to get answers. But, this ends up only affecting a small number of people. Expert can be used to "set it and forget

BIslander

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8 hours ago

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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@user_pevhnb I understand that you wanted to send over a direct message, is there a particular concern that you need assistance with at this time?

XfinityMarcus

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9 hours ago

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Direct messages

How can I send a direct message

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No this has not been resolved nor have I been contacted either through direct message or a phone call. Still waiting on the supervisor callback regarding the $139.98 unauthorized Paramount+ charges. It has been a few days with no communication.

user_q7hx6t

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9 hours ago

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Billing issues

Title: Paramount+ Unauthorized Billing Loop – Need Corporate Escalation for Credit Body: Hello,I am writing to get help with an unauthorized Paramount+ subscription charge that is appearing directly on my monthly Xfinity bill.I did not authorize or sign up for this subscription. I have been caught i

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my issue has not been resolved. I am still waiting to hear back and it’s been several days.

user_q7hx6t

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9 hours ago

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Billing issues

Title: Paramount+ Unauthorized Billing Loop – Need Corporate Escalation for Credit Body: Hello,I am writing to get help with an unauthorized Paramount+ subscription charge that is appearing directly on my monthly Xfinity bill.I did not authorize or sign up for this subscription. I have been caught i

Question

user_fqxn5w Hi there. Thank you for taking the time to explain everything that’s happened. After four weeks of dealing with the ping spikes and packet loss, two technician visits identifying the lines as needing replacement, and then multiple

XfinityMarcus

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9 hours ago

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Bad Customer Service (High Ping)

Hello, I have been dealing with this issue for the past four weeks, and the experience has been extremely frustrating. When I play online games on my PC, I experience severe ping spikes and packet loss. To rule out issues on my end, I have reinstalled Windows twice, reset my Wi-Fi modem multiple tim

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Wifi is down, password is not working

Wifi password is not registering

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Your Home Network

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Formal Complaint – Xfinity Mobile Customer Service and Loyalty Review

I am requesting a formal customer-service complaint review regarding my experience with Xfinity Mobile on October 24, 2026. I am a longstanding Xfinity Platinum member with home internet and mobile service. I spent approximately 90 minutes in Xfinity Assistant speaking with representatives Kunal and

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Customer Service

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@SMpb111 Thanks for reaching out to us. We do apologize for any inconvenience. To get the $10 discount for the auto pay function, you have to set up your auto pay function with a checking account. If you use a debit or credit card, there is no discou

XfinityOrlandoM

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9 hours ago

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Xfinity Account setup - excess charges not agreed to

Why are there so many issues with Xfinity and overcharging? Undercharging never seems to happen. I’ve had Comcast/Xfinity for years and when I haven’t promptly reviewed your auto-pay charges, there have been numerous unexpected issues. This is the primary reason that I do not want contracts that all

Question

Hello @user_8hfo1d, thank you for taking the time to leave a post. Sorry you weren’t given a heads-up before noticing the flags and paint markings in your yard. I completely understand wanting to know what work is taking place, how it may

XfinityMarshante

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9 hours ago

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Orange flags and paint marks in my yardyy

Why are there lots of orange flags placed in my yard Aurora CO 80016??? What is exactly going on and what is the timeline? I need to mow my grass for one thing. No notices or heads up?

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How do I get Xfinity stream to work on Roku?

Just like many before me I can't get Xfinity stream to work on my roku I don't make a habit of wasting my time posting on ANY forum unless I have exhausted all options. Anybody figure it out??

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Xfinity Stream Website

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5 symmetrical

I'm an existing Xfinity fiber customer with the XER10 and 2 Gbps symmetrical service. I'd like to know whether my existing fiber connection can support a higher residential speed tier, particularly 5 Gbps symmetrical. If not, could you open a Gigabit x10 serviceability request and determine whether

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Customer Service

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Can I get an answer that I can't find on the general website and get credit for applying all troubleshooting before wasting my time posting here

user_uqiasw

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9 hours ago

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Xfinity Stream Not Working on Roku

I’ve done all of the troubleshooting from here (reset gateway, deleted app, reinstalled, checked WiFi, etc.) Any reason the app isn’t working on Roku streaming or Roku tv?

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user_5yrajc We have to invite you to direct message in order to discuss your personal account. We cannot view your personal account or discuss those details about what we see without you going into direct message. There may be an issue wi

XfinityDemetrise

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9 hours ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.

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I am having the same problems with roku and I have followed exact instructions and still no luck.

user_uqiasw

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9 hours ago

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Xfinity Stream Not Working on Roku

I’ve done all of the troubleshooting from here (reset gateway, deleted app, reinstalled, checked WiFi, etc.) Any reason the app isn’t working on Roku streaming or Roku tv?

Question

user_c2nmal thank you for using the Xfinity Community Forums page to reach out. Let's see what we can do about getting another remote for you. Please send us a direct message with your full name and complete service address to “Xfinity Support

XfinityMarcus

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9 hours ago

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Replacement remote

I need a replacement remote. The rubber case is breaking down and all sticky. What’s the process to request new remote?

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Xfinity stream not working on app

I am having the same problem with Xfinity stream that another user a year ago had. I can use the app on my phone and it works perfectly, but on my roku device it doesn't. It asks for a purchase plan after I login and verify. The only other user I have seen with exact issues was asked to login and dm

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Xfinity Stream Website

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Orange flags and paint marks in my yardyy

Why are there lots of orange flags placed in my yard Aurora CO 80016??? What is exactly going on and what is the timeline? I need to mow my grass for one thing. No notices or heads up?

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Customer Service

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Xfinity Account setup - excess charges not agreed to

Why are there so many issues with Xfinity and overcharging? Undercharging never seems to happen. I’ve had Comcast/Xfinity for years and when I haven’t promptly reviewed your auto-pay charges, there have been numerous unexpected issues. This is the primary reason that I do not want contracts that all

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Billing

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