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@user_Dixiesundae2026 Thanks for reaching out to us, I'll be happy to have your modem removed from our system. Go ahead and send me a direct message including your first and last name and complete service address that the modems attached Here's the
release my personaly owned modem
Subject: Release owned modem from disconnected account "Hello, I have a personally owned modem that is still associated with a previous, disconnected Xfinity account. I am not looking to activate a new service plan at this moment, but I would like to have the hardware released (de-provisioned) from
Question
Good Morning, @user_tmlt25! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to connect your subwoofer. Please remember that sending unsolicited direct m
Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4
Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some goo
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HalfBlex Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're not having a good experience with us, and we'll be happy to see what we can do to help. When you can, please send a Direct Message with you
Half speeds at best
I have been paying for 1100MB downloads for 2 years, it's ALWAYS half of what I am paying for or less. And it's getting worse as this week the best speed was 220, The poorly programmed AI assistant is useless, and I can never get a person on the line for support. It's NOT my modem, as I replaced it
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@user_ujfs5r I appreciate you giving us the opportunity to help via Forums. How may I assist you today?
I need to speak to a customer service human
I would like to speak to a live Custer service human
Question
Hi there, @user_uej1ua! Thanks for reaching out to us here on the Community Forum. It's always tough when there is a price increase. We did have TV rate increases as indicated on your December billing statement. The 5-year deals are for locked in int
Xfinity support
My bill for Jan 2026 went up ~$16 per month under a 5yr locked rate contract. This seems to break the contract. Comcast advertising a 5yr rate lock is false advertising. Any TV program cost negotiations should be absorbed by Comcast not the customer. I knew this was to good to be true. Good thing I
Question
user_of0v59, Thank you for taking the time to explain everything you’ve gone through. As a consumer myself, I can see how exhausting, stressful, and completely unacceptable this experience has been for you. You should never be pushed from chat
Xfinity Broke my S34 Ultra
I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I
Question
Hello, @jprausch apologies for this inconvenience. The missing expiration dates are a known issue our engineers are working to correct.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Technician problem
After 2 calls and attempts to fix my new Peacock Premium Plus I was told by the advanced tec Xfinity doesn’t have it. I tried to explain I do have it on my account and it works on my IPad NOT on tv’s. It shows purchased and I received an email welcoming me by Xfinity yesterday. He insisted you don’t
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Customer Service
Cancel Plan
Hi there, I have been trying to cancel my Xfinity Plan but I feel like I am going in circles. Can someone please assist with this ?
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Sign-In and Account Management
Xfinity Broke my S34 Ultra
I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I
Question
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Customer Service
Xfinity support
My bill for Jan 2026 went up ~$16 per month under a 5yr locked rate contract. This seems to break the contract. Comcast advertising a 5yr rate lock is false advertising. Any TV program cost negotiations should be absorbed by Comcast not the customer. I knew this was to good to be true. Good thing I
Question
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Billing
user_kql4mu Hello! Thank you for reaching out to us here on our Community Forum. We're happy to take a look at your account and the Seasonal Plan you mentioned. Please send a Direct Message with your full name and address. Here are instructions
Account Number
Xfinity customer service deleted by log in information on my account and won't assist without a account number which I can't access without online access.
Question
tryingtofix_peacck, Thanks for confirming this for us. We will be happy to look into this further. Do you have an X1 set-top box or a Xumo/Flex streaming box? If so, you can also check the status of your existing subscription and manage it there, lik
Moved service address, peacock premium is now not working
I had Peacock Premium for free from Xfinity. I moved addresses and I think they gave me a new account number or something during the move. Not really sure. But now, when I try to activate Peacock Premium through the link on my xfinity account/subscriptions page (it goes to a peacock page) i get this
Question
I followed your instructions and there is only one address linked to my account. Please continue to look into this matter.
Moved service address, peacock premium is now not working
I had Peacock Premium for free from Xfinity. I moved addresses and I think they gave me a new account number or something during the move. Not really sure. But now, when I try to activate Peacock Premium through the link on my xfinity account/subscriptions page (it goes to a peacock page) i get this
Question
Just need my account # to check on my vacation payment starting January 4 2026 to April 4 2026. I have auto pay and it does not show the reduced vacation rate that I have requested and I would like to know why. My name is [Edited: Peronsal Informatio
Account Number
Xfinity customer service deleted by log in information on my account and won't assist without a account number which I can't access without online access.
Question
@user_8svvkx Thank you for reaching back out, it looks like our last message to you was asking to begin the verification process so that we would be able to access your account details and better assist you. I would love to continue helping you with
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
Question
user_fbo0mo Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your balance. I can see a balance like that would e alarming. I'd be happy to take a look, and see what's going on. To begin, can you please send a Direct Messa
My bill
How can I run up a bill to 1200.00 .I have a payment arrangement. Plus I am a senior. Also, I been with your company for 25 years. I been loyal to your company. I desire the same back
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user_qvv7tz Hello! Thank you for reaching out. How are you trying to view recordings (X1 DVR, Xfinity Stream)? When did this problem start?
Recordings not able to view
My recordings are recording, and saying there are 4 recordings, but they dont show up in the list to view them
Question
You received the DM 6 days ago, but no any action has been taken. The issue wasn’t solved.
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
Question
@user_qc2tv4 Thank you for making us aware of the mix-up that's going on with your phone lines and accounts. I would be more than happy to help sort everything out for you. Please send a direct message by clicking the chat icon in the upper right cor
XfinityRaul
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I'm being overcharged due to several mistakes Xfinity representatives made
I will describe my situation in chronological order followed by my requirements. Early 2025, I have a line, ending with [Edited: "Personal Information"], let's call it line A, with Xfinity in a family plan account, ending with [Edited: "Personal Information"], let's call it account X. In August, I e
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