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Good evening cxbccc. I will be happy to assist you further. I do have a couple questions to better understand the situation. When you set up the disconnection how did you do so? Was it over the phone, online, or at a store? Have you received a confir
Check the status of cancellation request
It has been a week that I called to cancel my service but didn't see any update in my account. How can I check the status of the cancellation. Direct message in the community? Thanks!
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Good evening @user_p2v0zy. If you have an XFINITY store near you, you can cancel and return the equipment there. If you do not, our team here can help cancel your account, and you can drop off the equipment at a UPS store. What option works best for
Cancel service
I want to cancel my Xfinity Internet and cable service. Please advise how to do this and where to take the router and tv boxes
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Thanks for taking time to post on our Xfinity Community Forums page, @user_em1083. Sorry to hear about the experience you had at the store, I can help submit feedback regarding your experience. Please send a direct message including your full name an
Why do you have appointments
Why do you have appointments if you’re not going to actually see people at that appointed time. I had a 4:30 appt on. Monday, June 22nd and I’m still waiting to be helped 30 min later at the northgate store location.
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Hi there @user_72e64w! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. If needed, we will invite you to send us a Direct Message. Thank you
Downed cable line
Cable has come loose from the side of the house and is sagging across the yard. It appears to be attached to your drop line and may have been pulled loose by a tree branch. I am unable to get any message through to Xfinity through normal channels to get this issue repaired. Looking for any assistanc
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Misinformation
Hi I chatted with Xfinity to extend my pay arrangement . They stated they could on June 18. And Accessed my account. They then turned my service off for non payment on June 22and I work from home barely able to feed my kids . I am going to lose my job . Update, I lost my job over 160 dollar past due
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Customer Service
Hi, @user_61z6hh! Thanks for taking the time out of your day to reach out about MLB Extra Innings. We can ensure everything is corrected with your service and the bill. Please send us a direct message with your full name and complete service address
Multiple requests to remove MLB Package
I have contacted customer service twice requesting that the mlb package be removed from the account and that the charges be removed as well. I do not wish to participate in the auto enrollment and have not subscribed to this package in years. Please confirm that fees and termination related to the m
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Activated streaming service
I have xfinity and peacock is part of the service. I'm having trouble activating
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Xfinity Stream Website
Hi there, @user_4m67y1! Congratulations on your new grass! That's wonderful! We would be happy to let the team know that it is freshly put down. Please send us a direct message with your full name and complete service address to “Xfinity Suppor
Underground wire install
I just had new sod put in my yard and am scheduled to have cable wiring put in underground. Please advise that my grass will not be destroyed!!!
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Good afternoon @user_3a5nxf. Our team can review your account to see what promotions are available. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") me
Internet service only
Hello, I am looking to modify my account by dropping my television and streaming bundle entirely. I would like to switch to a standalone, internet-only plan [5.1]. Specifically, I am looking to move to the standalone 300 Mbps internet tier with unlimited data, using my own modem/gateway equipment. I
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@user_rsl38r, thanks for taking the time to post on our Xfinity Community Forums page. All support for pre-paid and NOW services is done digitally through the NOW Support Portal and the Xfinity Assistant.
Re: trying to get help
Help with deleting my old pre-paid internet account to get the new now Xfinity.
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Account Fraud / Deactivated Ghost Line Blocking Device Financing
I am writing to get immediate assistance with an internal system block on my account caused by sales agent fraud. An Xfinity agent recently added an unauthorized mobile line to my account after I explicitly declined the promotion. While phone support has since deactivated the line, my account profil
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Devices
Hey there user_uf1x7w, thanks for reaching out here on the Xfinity Community Forum! We'll be sorry to see you go, but I completely understand not needing the service after moving. Our team can definitely help get your account squared away! Please sen
service cancelation request
Dear xfinity Customer Service, I am writing to request the immediate cancellation of my internetsubscription, effective from today, June 23, 2026. I have permanently relocated from the United States to Turkey and am no longer living in the country. Due to international travel and time zone differenc
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Thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums, user_ad2239. Were you able to first activate the new equipment via the Xfinity App, or are you not able to do so? For internet service troubleshooting
Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
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I have the exact same issue!!in your steps you mentioned Click the "Direct Messaging" icon. Where is this? I don't see it when I'm signed in.
Unable to Verify Date of Birth
I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t
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Rod technician
The technician came to my appointment I told him how to get to my unit and he took off and canceled my appointment. This is not good service.
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Customer Service
@C419 We're sorry about the trouble with the cable interruption. This known issue has since resolved. Please recheck your programming. If you're still experiencing an interruption, please unplug your main cable box, wait about 30 seconds, and then pl
Xfinity outage!!
I’m kinda getting annoyed by all these outages by Xfinity but I think what really is annoying me is that I don’t get any notification that’s it’s out until I specifically request a text. The outage was reported at 3:50am that’s around the time my mom woke up and realized it was out. Not once did I g
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Never mind. Customer service lied to me. I'm returning my streaming box and looking for another internet service. I can't believe Xfinity hasn't been hit with a class action law suit.
user_nt3m49
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Masterclass App
Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec
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