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Our team is here to help, user_6k0a0k! Can you share more about what you are experiencing when resetting your password? Also just to confirm, have you Upgraded your Comcast.net email experience to Yahoo Mail?
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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home internet - issue escalation
I re-signed with Xfinity for home internet and cellular but the lady didn't set it up properly in the backend. None of this was set up correctly. On January 12, my internet service was disconnected due to backend configuration errors. I was on the phone with customer service for nearly 4 hours yeste
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Billing
yes same issue. the issue is from your xfinity side (server side block/error)
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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What was done to correct the problem?
METV processing error - windowboxing on channel 1156 in Portland OR
Xfinity in Portland, Oregon, is improperly windowboxing METV (channel 1156, Portland LD station KJYY 29.3). Their program content, which is entirely in the 4:3 aspect ratio, is being distorted into a 16:9 aspect ratio. Instead of being pillarboxed, there are black bands on all sides. Commercials, wh
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Hello @user_tqi1ic, Thank you for reaching out on out community forum. Have you also tried on the Xfinity app? Or incognito mode?
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
Question
I have been having the exact same problem for the past week with the xfinity MeTV channel in Atlanta. It is only the MeTV channel, all others are fine. I tried a refresh and it didn't help.
METV processing error - windowboxing on channel 1156 in Portland OR
Xfinity in Portland, Oregon, is improperly windowboxing METV (channel 1156, Portland LD station KJYY 29.3). Their program content, which is entirely in the 4:3 aspect ratio, is being distorted into a 16:9 aspect ratio. Instead of being pillarboxed, there are black bands on all sides. Commercials, wh
Question
Hey there, @user_7jgekh, thanks for reaching out through Xfinity Forums regarding your account. We can assist you with disconnecting your account on this platform. Can you please send us a Direct Message with your full name and your full address? &nb
Cancelling service
Hi I need to cancel my service completely, the Xfinity account number is [Edited: "Personal Information"] . I couldn't call on phone because of disability. Thank you!
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email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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Sim Unlock request
I bought my iPhone 17 Pro (unlocked) from Apple directly fully paid last Sept and activated it with Xfinity. Last Nov 3, i lost my device and Xfinity advised me to file a claim with Assurant. Assurant then sent me a replacement device and Xfinity activated it. When I tried to add my international es
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Devices
Cancelling service
Hi I need to cancel my service completely, the Xfinity account number is [Edited: "Personal Information"] . I couldn't call on phone because of disability. Thank you!
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Customer Service
Hello, @user_0g65k4 thank you for reaching out over Xfinity Forums. That is a great question regarding new customer eligibility. Yes, you would be considered a new customer, this designation is restored 90 days after an account has been closed. With
New customer question.
I’ve previous had Xfinity over 5 years ago under my name and moved and now im moving back. Would I be considered a new customer again since it’s been so long that I had an account
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Hey there, @agrant117, thanks for reaching out through Xfinity Forums regarding your connection concerns. I rely on my connection for work and I know how important it is! How is everything going with your connection? Have you tried any of the trouble
hitron coda56 ofdma upstream overview disabled
Title. My plan is 1100 down and 35 up, but tests say ~600 down and 4 up (yesterday
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Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Billing
Thank you for reaching out to us here. Was that issue only occurring on that Playoff game?
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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Nope, sorry. I'm not an employee. Seems that the NOC / engineering is on another planet somewhere, as are many things Comcast....... I escalated this to the corporate employees here. That's all I can do.
Routing Issue
I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from
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Hello @SLBW, thank you for taking the time to leave a post. Sorry to hear you are experiencing issues receiving password reset emails. If you could send our team a direct message with your full name, the name listed on the account (if different
I am not getting password reset emails from external vendors.
For the past two months I started not receiving password reset emails. I tried different browsers, not using third party providers and check the email limit. Help - nothing is working.
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@EG Do you know how I can report this more quickly? I've been looking for a number or something all day and these forums seem the most promising and, to me, that seems like bad customer service. This issue is affecting the operations of a business.
Routing Issue
I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from
Question
I had the same problem with my iPhone 13 and my wife’s iPhone 14. Neither would download or send emails after working properly for years.. Both Comcast and Apple were absolutely no help. I therefore tried to get my emails using Outlook on my phone. I
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Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
Question