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Fantastic, I'm happy to see that they were able to get out sooner than expected! Did you have any other concerns that still need to be addressed?
Exterior cable box won’t close
I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables.
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Double Billed
I was on the phone with an agent from comcast and it was taking forever for them to process my payment so I decided to log in online and make my payment there. After I make my online payment the phone agent says OK I got your payment processed sir! and I was double billed. My bank can't cancel the p
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Billing
Hey @proxima! Are you still experiencing issues with your new line at this time?
Unable to make calls
I just moved over to Xfinity voice over the weekend from AT&T and have been unable to make phone calls. Some texts but calls fail. Getting ready to jump back to AT&T. What gives? I'm on an iPhone 16.
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jwb2 - We would appricate the oppurnity to help in every way we can! Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversa
Customer service is the worst!
I spent almost the entire day today, mostly on hold, with Xfinity Mobile support. On September 13, 2026, I paid off my wife's phone and watch. I was shocked to get a new bill still charging for the paid off equipment! The first person I spoke with was very rude so I asked to speak to his manager. He
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Request for Installation Fee Refund
I was informed that a technician needed to visit my home to run new wiring for the installation. However, this was entirely unnecessary as a functioning connection was already in place when the technician arrived. Because this service was not required, I would like the $100 fee credited back to my
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Billing
Internet won’t connect
I’m trying to activate my Internet but it won’t work
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Your Home Network
The box is now secured.
Exterior cable box won’t close
I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables.
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Did you ever get this figured out? We were told we needed to update passwords by xfinity this morning. I did and now I can’t get into my emails on my iPhone 16 it says “ password is wrong”
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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Someone called and left me a message yesterday morning that they were coming out. When we got home, the box was secured. So they came out the next day instead of waiting until Saturday, which was nice.
Exterior cable box won’t close
I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables.
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SOS issue
My phone is stuck in SOS just like all the other forum threads. Don’t get Xfinity they are horrible
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Network
If they owe you a credit..don't hold your breath.
Need Assistance Cancelling Xfinity Internet Service
Hello, I would like to cancel my Xfinity residential Internet service at the earliest possible date. I have contacted customer support multiple times regarding my monthly bill and cancellation, but I have decided to discontinue the service. I am not interested in promotional offers, plan changes, or
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Hi @user_jd0vgjGreat question! You should be able to continue using compatible home phones with Xfinity Voice, but with several corded and cordless phones in your setup, we’d want to make sure everything is connected correctly. The cordless han
Connections
I have four phones hooked to phone jacks one of which is also answering machine. There are also six that are wireless connected to the home phone/answering machine. Can they all work on you VOIP system and will they ring to receive a call?
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new equipment
was told i needed new cable boxes and what i recived was 3 streaming boxes. was told i needed to return the boxes i have but the new boxes dont plug into the cable. im confused
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Channels and Programming
user_enhidd Thank you for reaching out! We can definitely help setup a service disconnection for you. Do you already have a provider setup for the new place?
Moving houses; need to disconnect Xfinity service effective 11/1/26
Hi Xfinity team, hope you're having an excellent day. I am moving to a different house and will no longer require Xfinity services. I'd like my service to remain active through October 31st, 2026, and then disconnect on November 1, 2026. Can you help me make this happen? Thank you!
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Excessive Roaming
This seems to be a recurring issue for Xfinity customers. Upon arrival at my overseas destination on September 2nd, I purchased a local SIM for data. Despite this I was still charged for data usage. An agent removed the charges, confirmed my roaming was disabled, and ensured me that I would no longe
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Billing
Kept getting charged after disconnecting with rep on phone call.
Good evening, I recently cancelled my service due to moving into a new home in a different city that does not have Xfinity available. I've been disconnected for about a month and had already switched to another provider for the remaining tenant. Somehow I got charged for the current month. Please he
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Billing
@user_6134ax Here is a great link https://www.xfinity.com/support/articles/peacock-premium-offers that will show to get Peacock activated. Let us know if this works or not. My team is happy to assist.
XfinityShawn
commented
15 hours ago
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Peacock premium for platinum members
Hello. I’m an Xfinity platinum member and although I have my peacock premium perk activated I don’t have access to peacock premium. Is there a process I need to go through to activate this perk?
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