Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (507.5K)
Hello, @user_5l27q7 sorry for the inconvenience. Tell me is your Xfinity gateway plugged into a wall outlet or power strip? Have you tested to make sure the device is getting adequate power? Have all cables been checked to make sure they are screwed
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
Question
Thank you for bringing this to our attention @user_h3oi6f , and I sincerely apologize for the frustration this has caused. I understand your concerns regarding the outage, the compensation information you were provided, and the $9 credit that was app
Urgent Executive Review Required – False Compensation Promise & Unresolved Outage Claim
Dear Xfinity Executive Team, I am requesting immediate executive intervention regarding a serious service failure and a subsequent mishandling of my compensation claim. On July 22, 2026, my Xfinity internet service at [Edited: "Personal Information"] was down for nearly an entire workday. This outag
Question
Coming back for an update, we started to experience the issue again. Turned on the TV box, and it was a blank screen. I waited 10 minutes to see if it would start on its own before going through Xfinity Assistant to restart the modem. Xfinity Assista
New TV Box Frozen on Welcome Screen Day 2
(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.
Question
Guys, can you stop these "I'm gonna cancel" comments. They are taking up the entire thread and Comcast DOESN'T CARE!!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Urgent Executive Review Required – False Compensation Promise & Unresolved Outage Claim
Dear Xfinity Executive Team, I am requesting immediate executive intervention regarding a serious service failure and a subsequent mishandling of my compensation claim. On July 22, 2026, my Xfinity internet service at [Edited: "Personal Information"] was down for nearly an entire workday. This outag
Question
•
Billing
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance.
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
Question
user_8b77vh We certainly don't intend to insult any of our valued customers, but would rather ensure you have the Xfinity experience you anticipate and deserve! Please get that direct message sent on over to us. That way, I can take a look at your se
Terrible Internet Service
I am getting disgusted with Xfinity internet service. About two months ago service started deteriorating. Buffering, stuttering on game playing. About that time 4 and possibly 5 messages from Xfinity that network problems have been detected and that repairs would take hours. Nothing has improved. A
Question
ETA of TTR when there is an Internet outage
Why does Xfinity only provide vague answers during Internet outages? As a long time customer, I would like more details as to what is being done to resolve the issue.
Question
•
Customer Service
Hello and Happy Sunday, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if n
Account Change Request form
I am moving out and need to transfer the account into my appointed Managers name. Please help me.
Question
Hello, @user_tei14n we'll likely need to send a tech out to submit that plant engineer request. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Di
Upstream channels not locking after mid-split upgrade — QAM pixelation[Edited Personal Information]
Since Comcast performed a mid-split infrastructure upgrade in my area approximately July 15th I have been experiencing severe QAM TV channel pixelation and dropouts. Upstream channels 17, 18, 19 (16MHz, 22MHz, 29MHz) show NOT LOCKED on both my XB7 and XB8 gateways. Upstream channel 20 elevated at 54
Question
@user_2qd7vo @XfinityEmilyB Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xf
Canceling xfinity plan through Direct Message
I am trying to cancel my Xfinity plan through DMs, however I dont seem to have a Direct Message icon.
Question
Yeah well, that's a contradiction in terms because Xfinity is overpriced anyway...
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Account Change Request form
I am moving out and need to transfer the account into my appointed Managers name. Please help me.
Question
•
Customer Service
Hello, @user_0r9bhu my team and I can assist in any billing disputes where you believe you are being overcharged. To explain in more detail could you please send our team a direct message with your full name and full address? To send a direct message
I'm being over charged.
Im dealing with being over charged for too long I've gone to store numerous times I've talked to customer service Im recently went thro Surgery was in hospital a month and I have a long road to recovering ,With that said I cant deal with this trap any more now They want to disrupt my service they ow
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I moved to a new place with Xfinity and it’s been weeks with no Wi-Fi
I took all the appropriate steps before moving to make sure that I would have no issues I called an agent to ask if I could keep my equipment and they said yes. (I have NOW internet.) after I moved, I was notified by a different agent that I would have to get a new modem instead. I received the new
Question
I'm being over charged.
Im dealing with being over charged for too long I've gone to store numerous times I've talked to customer service Im recently went thro Surgery was in hospital a month and I have a long road to recovering ,With that said I cant deal with this trap any more now They want to disrupt my service they ow
Question
•
Plan
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moved and lost access to account. Now being overcharged by $100.
A couple months ago, I moved to a different city. I set up a pre-planned movement of service through the Comcast web page (might have been the phone app). The day of the move, it said my account was no longer active. Assuming it was temporary, from the transition, I didn't think much of it. Once I m
Question
Return of Apple Watch due to misinformation at retail store
Hello, On 5/28/26 I purchased a new mobile phone at our local Xfinity store in Weymouth, MA. During this transaction the employee offered the free Apple watch promotion and told my wife and me that we could cancel the line after 60 days and keep the watch. We verified several times that we could can
Question
•
Devices
Hi there @user_ptnfoa Thank you so much for reaching out about your rate increase. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. &e
Price increase
Hello, my bill went from being around $85 a month to now well over $150. I’d like to know if there are any promotions that can be used to lower this number before I cancel the service because I am not willing to pay that high of an amount.
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
15 hours ago
to the conversation:
0
0
I want to file a complaint
I have to contact xfinity mobile on multiple occasions to import a phone number, or my existing xfinity mobile account to the xfinity internet at my new address. Every call last 2-3 hours with transfers, and a request that I switch to another phone, although the phone I was speaking on did not requi
Question