Xfinity Community Forum

user_jueznf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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11 hours ago

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Error TVAPP-00277

Error TVAPP-00277, cannot play live channels on xfinity app with Samsung tv

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user_872cdc I'm terribly sorry to hear about your experience, and our team can help however we can and have the XM Executive Team look into this as well. Please send our team a direct message with your full name and address. To send a Direct Message:

XfinityThomasD

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11 hours ago

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Formal Complaint Regarding Unauthorized Xfinity Mobile Account Creation

On November 10, I contacted Xfinity Mobile to inquire about switching from Verizon. The sales representative BP-ACRUZ673 provided pricing information, and I clearly stated that I would follow up after speaking with Verizon. Despite this, the representative insisted on calling me back. While I was on

Question

user_6isclw, Hey there. The last message we sent was that we need to send over an authentication code that will last for 15 minutes once it is sent. Would a text or an email code be more convenient for you?

XfinityGabriel

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11 hours ago

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billing disputes

I am being charged over $200 (a set up charge) for NBA league pass. I did not approve of this purchase, I do not want it and I can't seem to talk to anyone that can remove it from my bill. I have been working on having it removed rom the day I saw it on my account. I have talk to multiple people on

Question

user_nfc6rk Hi there! Thank you so much for using our Forums and for taking the time to contact our Xfinity Support Team. We are here to review the account and help make sure everything is reflecting correct. To get started can you send us a DM with

XfinityJorge

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11 hours ago

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Charges on my account

I’m still getting charged

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Hello @user_ebxjov we can definitely help with your line if it has been damaged as well. Please send us a direct message with your full name and service address to get started. Make sure you are signed in here in the Xfinity Forum. Click "Si

XfinityEva

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11 hours ago

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At&T cut my internet and now I have no service

Contractors cut my internet line and now there is no appointments until Saturday. I tried to get on waitlist with no luck. I need this escalated since I work from home. This wasn't my fault and AT&T States that I need to call Xfinity to fix. I believe this should be a priority. Please help if you ca

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I’m using only the equipment provided by xfinity (XB8), I’m not hardwired when trying to access https://10.0.0.1 but the Xbox is hardwired to the modem.

user_65f4ym

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11 hours ago

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Gaming Help (Xbox series X)

Hello so my NAT type is essentially closed and i’ve been trying to change it to open. I’ve tried port forwarding but that didn’t work. So I found out there’s a setting on https://10.0.0.1 i’d have to change but for some reason it claims that my login I use on Xfinity is incorrect. The login located

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No, I have not received a response yet

user_6isclw

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11 hours ago

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billing disputes

I am being charged over $200 (a set up charge) for NBA league pass. I did not approve of this purchase, I do not want it and I can't seem to talk to anyone that can remove it from my bill. I have been working on having it removed rom the day I saw it on my account. I have talk to multiple people on

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@XfinityRoberto of course I’ve been monitoring each outage. I feel like I work there at this point. No reason and they just extended a FOUR hour outage eta. It’s maddening at this point. No one cares at your company. This forum should solution or no

user_5mv0j6

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11 hours ago

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Internet

The past month has been filled with area outages affecting Internet availability in my neighborhood. it is affecting my work and productivity and then also my families downtime on the weekends. there’s never a reason offered for these outages and the ETA of fix is always wrong and extended. when the

Question

Hi there @907Sparky! Sorry to hear you are having a difficult time adding the line. May I please ask that you send us a direct message with your full name and service address? To send a direct message: • Make sure you

XfinityEva

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12 hours ago

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Tokenization Request is declined. Reason code 481 Reason Message: The order has been rejected by Decision Manager

Facing issue for last 3 days. Yesterday customer care representative working tp activate the mobile line and faced issue that my credit card is not working (Tried all working credit cards), then they asked me to use xfinity app to activate for which getting error Tokenization Request is declined. Re

Question

user_v27rey Hi there! Thanks for using our Forums and for contacting our Xfinity Support Team. We are here happy to help you go over you plan and to see what is going on with the recent plan change. To get started can you shoot us over a DM with your

XfinityJorge

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12 hours ago

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Internet speed plan changed without my consent!

I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.

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Nice to meet you Vanessa, and thanks for reaching out to us directly for assistance. Can you provide me the address as it appears on the business billing statement please, so I can find the account you need help with?

XfinityEricB

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12 hours ago

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Customer Service Bulk Cable Account

I am unable to reach a person to schedule a fix for one of the apartments in our facility. How does one talk to a human being on the phone to schedule service? I have been trying for three days and chat keeps saying error and the phone keeps hanging up on me. Thanks,

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My apologies for the rough start @shawndaman080. Our team would be happy to help get things on track. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct

XfinityJoe

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12 hours ago

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Customer Experience with Xfinity

I currently use T-Mobile for both cell and internet service, but their network has been unstable in our new home. Since Xfinity operates in the area and I’ve used them before, I decided to give them another try. I ordered internet service on December 1st, with installation scheduled for December 3rd

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Charges on my account

I’m still getting charged

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Customer Service

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Internet speed plan changed without my consent!

I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.

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Billing

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Hi there and welcome to Comcast @user_5mv0j6. I am sorry to hear that you have been experiencing issues with your service. You are in the right place and we are happy to assist you today. Have you looked at the XFINITY App to see updates on any inter

XfinityRoberto

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12 hours ago

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Internet

The past month has been filled with area outages affecting Internet availability in my neighborhood. it is affecting my work and productivity and then also my families downtime on the weekends. there’s never a reason offered for these outages and the ETA of fix is always wrong and extended. when the

Question

user_saap5f Welcome to our community forum! Thank you for reaching out so we can help you change the ownership of your Xfinity account. What is the reason the ownership needs to be changed?

XfinityEmilyB

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12 hours ago

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Account change request form

Account change request form? Where can I get this form so I can submit it?

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user_65f4ym To confirm are you using just our gateway, or do you have your own router in use with our gateway in bridge mode? Are you hardwired to the gateway when trying to connect to the Admin portal?

XfinityEricB

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12 hours ago

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Gaming Help (Xbox series X)

Hello so my NAT type is essentially closed and i’ve been trying to change it to open. I’ve tried port forwarding but that didn’t work. So I found out there’s a setting on https://10.0.0.1 i’d have to change but for some reason it claims that my login I use on Xfinity is incorrect. The login located

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Been having the same issue for months... it is so frustrating!

user_wy9i53

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12 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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Greetings, @user_24pyp4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely co

XfinityJamesC

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12 hours ago

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Customer Service Bulk Cable Account

I am unable to reach a person to schedule a fix for one of the apartments in our facility. How does one talk to a human being on the phone to schedule service? I have been trying for three days and chat keeps saying error and the phone keeps hanging up on me. Thanks,

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Symmetrical Internet Peachtree City

Hi, when is the timeline for symmetrical internet speeds in Peachtree City, GA

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Customer Service

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