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JG5881 Hello! Let's take a closer look at what is going on and see what we can do to help you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if nece
Need a replacement SIM card
As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?
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You have heard back from me, and ive heard from your corporate care also. But yet problem not fixed and today I will lose my service if its not fixed and I dont get my Port out pin. Its been days and you guys claim to be working on it, you guys keep
Xfinity Now Mobile.
[Edited: "Solicitation"] First off, you could never, EVER talk to a person via phone.You only can chat you have no choice and postpaid mobile , won't help you. Just like the previous person i have an account I have service, phone is working, but on the app it wants me to buy new service see my infor
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How can I contact xfinity mobile supervisor?
I spend 1 week with customers care and everyday took me on the phone and chat with them almost 3h,still can not restore my phone number,all customers care lie to me.ether disconnect the chat or hand off my phone when they can't fix my problem. I need to call back start over and over again.
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Customer Service
Yes. Many of us have already reported that we have tried this and it may work once or twice but it does not resolve the problem. None of the suggested fixes since March 2025 work. Is Xfinity investigating this or just gathering the same information r
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Can you please send a brand new replacement box to see if this solves the issue. You are taking our money and wasting our time repeating the same suggestions that do not work. Thank you.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
This helped one time. Afterward the Disney app continues to hang at commercials every time. Is Xfinity working on a solution? If this problem does not occur on certain boxes or routers, then please tell us what box we need to see apps that we pay for
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Yes. I tried this. This worked one time, and afterward the app continues to hang at every commercial.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Bill increase
My bill has increased two months in a row when I have consent to a promotional deal. You’re overcharging for no reason at all. I will be contacting consumer affairs.
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Billing
Xfinity NOW Internet Support
Xfinity "NOW" Internet. Is there anyway to get a better Gateway other than the Used 14 year old ARRIS BX3 TG1628P I was supplied? This unit is not even supported by ARRIS or Infinity anymore as far as firmware and security updates, very unsecured and unsafe. Kind of sad and scary to have an unsecure
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Customer Service
Remove the old modem from Comcast account
Please help to remove the old modem from Comcast account so I can give it to my parents.
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Customer Service
xfinity network congestion
My 1 gig plan speed drops down to 5mbps between 7-11 pm nightly and that's on all devices with Ethernet and Wi-Fi after 11pm speed returns on all devices back to 946mbps. Have restarted the modem multiple times and check routers and ran tests and rebooted. Attempted to contact a support rep only to
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Your Home Network
Bill question
If I have the service but I’m waiting on a tech to set up equipment, would I still have to pay my bill if I haven’t used any service.
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Billing
Severe degradation of download speeds between 6-11pm
Per subject, experiencing drops from 2gb to 5mb in evenings stating this week. Planned maintenance in area was scheduled but degradation stated before this date and continues afterward. Tech visit scheduled this Monday- if congestion at local node can be confirmed is there a fix possible?
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Your Home Network
Be careful with the XB7. When it’s put into bridge mode it only supports ONE PORT which is already connected to the ONU. So effectively you can’t use bridge mode on the XB7 in a fiber setup.
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Billing issue after move abroad – unable to cancel due to phone verification
Hi everyone, I’m hoping someone from Xfinity or the community can help me sort this out, because I’m stuck in a loop. I moved out of my apartment in Washington, DC in August 2025 and have not used my Xfinity internet service since then. I removed autopay months ago so I wouldn’t keep getting charged
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Billing
sorry for the delay, yes I do still need help. What should I do?
Need a replacement SIM card
As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?
Question
This is the same problem we have been having in my area of South Denver. Constant issues for two months now. Several massive outages followed by micro outages on a daily basis.
Ava Rino Denver. All tenants reporting micro-outages constantly
I have been living here for 4 years never had issues with the internet. About 4 months ago micro-outages started to happen. Simple disconnected from meetings, video games dropping etc. Now its occurring 20-40 times per day. I am not alone here, other tenants experiencing same issue. For the record m
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I need help my house burnt down I have documents to show I need to kno what’s next to do please
House Fire
Today my home caught fire on the back half, we still live in the house but the internet box outside is completely melted. I have called 3 different Xfinity numbers and tried using the Xfinity Assistant and I can't get someone on the phone to replace the damaged box. I work from home and a Cspire emp
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Same thing, unable to get a real human to assist.
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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The Disney Plus and Hulu app always hang during commercials. I have tried all Xfinity's suggestions. For example, changing the data feed from Automatic to Save only addressed the hanging problem once. Afterward it continues to hang every time. This p
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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