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Arris S33 and recent 10G area upgrade

Hi all, My area recently went through an upgrade (new amps and node) and now I appear to be on Xfinity's latest 10G network. After the upgrade I immediately checked my speeds and I was surprised on how well they improved, even without changing plans. I average about 1400 down and 40 up. But whe

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@user_0dxae8 Hello! We are glad to hear you were able to speak with someone. If you still need any assistance, please let us know that we can investigate this further.

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Email loop on new account

Hi - I have had xfinity service for a while. I never had a comcast email address setup. I set one up yesterday but when I try to access it, the browser just keeps saying "Welcome to Xfinity Connect  We are now loading your email". I have called in multiple times and been on the phone for hours

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@user_ko8sbv We're sorry to hear that this has been your experience. When a service is temporarily suspended a past due may be the reason why and once that is paid the service is restored. If your new statement rolls out then the new charges would be

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Poor customer service

On December 1, 2023, I called Xfinity to restore my Internet service. I spoke to agent and she told me that I could pay $100 and pay the rest of my next bill and my service will be restored see as well get my bill lowered to deals, I paid $100 my service was on the next day December 2 in the morning

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The concern is not "Community Center" help related. Topic moved here to the proper help section for assistance.

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12 hours ago

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Pixelation

I have nothing but issues with this for months. I have changed gateway and changed boxes but it continues its to the point I am about to cancel service I can't watch anything and streaming isn't that great either. Anyone else have same issue?

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@XfinityKassie​ - we have done it all and still having the data spike issue. And customer service will not budge on the fact that we need to pay for Comcast’s mistake. It’s December 3rd and we are still dealing with this issue. Comcast was supposedly

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

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How to get speeds I pay for?

We just upgraded to 1200 mbs and never see more than 200 mbs, which is the same speeds I was getting before I upgraded. They confirmed my router could get these speeds but it never does. What can I do?

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Concern moved here to the E-mail help section for assistance.

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12 hours ago

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Comcast is Currently Unavailable

I am unable to receive e-mails on my iPhone. This started before the IOS update.  It's an apple 12ProMax and I have never had this issue before. I deleted comcast mail. Changed my Xfinity password and reloaded mail. Now I just get comcast is currently unavailable. I can send e-mails without de

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How to change sound and volume of Xfinity Home Security Alert Notifications?

The Xfinity Home Security Alert Notifications sound and volume were changed somehow automatically a week or so ago. The sound now is very annoying and loud when it comes through on my Apple IPhone. Please help.

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Poor customer service

On December 1, 2023, I called Xfinity to restore my Internet service. I spoke to agent and she told me that I could pay $100 and pay the rest of my next bill and my service will be restored see as well get my bill lowered to deals, I paid $100 my service was on the next day December 2 in the morning

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Xfinity mobile

Used to love xfinity mobile but since I got my new S23 Ultra been having problems sending text messages and making phone calls. Thinking about having to switch to another carrier to see if the problem goes away.

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I would appreciate a response and fix status from an XFINITY technician or at a minimum, a recognition of this issue and next steps to resolve.

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Default closed captioning when I launch XFINITY Streaming App

Recently when I launch XFINITY streaming app on my LG smart tv’s, closed captioning is automatically activated for the first station. Once I turn it off it stays off for other stations until I launch the app again.  Does anyone else have this recent situation and have a solution

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@user_eir8g9 Thank you for giving us this update! Was our expert technician able to resolve your concern?

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Xfinity Stream app on LG TVs: Closed Captions Always On 2023-11-29

This just started today 11-29-2023. Prior to today this has never happened. Today, I turned on one of the LG TVs I have and launched the Stream app. I selected a channel and started watching - everything was OK, no issues that I noticed. About 10 minutes later I changed the channel and it still look

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I'm having the opposite problem. I can see all my recordings from the web app (most of the time) and only a few from the DVR. For what it's worth, I think this problem started when I stored a recording for over a year. (never did get around to watchi

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DVR recordings do not show desktop computer or mobile streaming app, but do on TV set top box/TV

I have spent an hour on each of the last two days with a "tech". Neither can solve the problem of DVR recordings nor showing up on stream apps (desktop computer or mobile). Both have said I will get a follow up call since they could not solve the problem. Yesterday, I did not get the call; we'll see

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Hello PurpleDra6onfly To the right of the 11pt listed font size, you will see a directional triangle in a lighter gray color. If you touch that triangle it will collapse the menu you are seeing. Thank you for reaching out!

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Email new formatting menu

On iPhone when using the Xfinity connect mobile site there’s a new text formatting menu that pops in at the top when I try to compose or forward an email. It covers the To, CC and Subject fields. It cannot be closed or made smaller and it will not go away rendering email useless on my iPhone. It jus

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Xfinity Stream 4K?

Does the Xfinity stream app broadcast 4K on smart TV yet? If not, any estimation on when that’ll be available?

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@XfinityChristy​ I sent everything you need and got a replay I would have a confirmation code sent. But no one sent a code. Still waiting...

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Need to cancel my service but stuck in a endless loop.

I need to cancel my service plan. Your service in my area has degraded severely over the past year to the point that I can no longer use it the way I need to. Basically my DL speed dropped down to below 30mbps with constant service micro drop outs. You have already sent service techs to the area mul

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