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Xfinity Support
I should like to speak with an actual human being and do not appreciate having to wait almost a week for the courtesy of interaction with someone from this company which I paid $857 dollars last year and now you want $70 more dollars a month! This company’s avarice knows no bounds! I am a senior cit
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Customer Service
Unable to join appointment waitlist
My modem apparently died tonight and the Xfinity assistant told me a tech visit is needed. Today is August 13th, and the first appointment I could get isn't until next Wednesday August 19th. I work from home so I really need a tech visit ASAP to get the modem replaced. I've tried to join the appoint
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Customer Service
Recently watched channels
Not able to see the display of recently watched channels after clicking on the Arrow
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X1
Xi6 boxes 30 second skip
I have 2 Xi6 STBs connected via Ethernet. A few weeks ago the Exit Exit Exit 0030 code stopped working. On one box when watching live TV the forward now goes back 9 seconds and the back goes back 30 seconds. On my other Xi6 it goes forward 9 second and back 36 seconds. No amount of rebooting, power
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X1
ShareholderG The phone number is 1-800-XFINITY. At this time, that's the only phone number we can provide. As my colleague mentioned, we're happy to help here as well. If you can share a few more details about what's happening, we'll do our best to a
What's the best way for customer service
Before anyone chimes in on dialing 1800xfinity. That's apparently not customer service. I have had customer service in person, but am looking for a number that doesn't lead to sales. Cancellation would be better if anyone has a direct number
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So no customer service number directly
What's the best way for customer service
Before anyone chimes in on dialing 1800xfinity. That's apparently not customer service. I have had customer service in person, but am looking for a number that doesn't lead to sales. Cancellation would be better if anyone has a direct number
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Thanks for sharing that picture, klockheed. The traceroute appears normal. Latency remains consistent throughout the Comcast network and reaches the Fastly/Twitter destination in approximately 20-25 ms. The timeout at hop 9 is not indicative of a ser
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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I'm in Flemington, NJ, and have been experiencing these issues as well on Apex and ONLY Apex. I am tired of it. [Edited: "Inflammatory"], and if I could get a different internet provider, I would. You guys do nothing to help, no matter what it is; it
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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user_1fw2ca We can check further into this on our end. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As you type, a dr
No shipping info after purchase
Hi, I purchased a WiFi extender a while ago but haven’t received any confirmation or shipping information. Is there a way to check whether it has been shipped or when it’s expected to ship? Where can I find this information? Thanks!
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In need of a tech
Hello. I have had a lightening strike happen at my house on Sunday. Since then, I have had 0 internet with the earliest tech coming on the 18th, which is just insane… that’s 7 days no internet, while I work from home. I have exhausted every last option with the chat agents, and am now seeking higher
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Your Home Network
Hi @masalvra. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the Xfinity Membership benefit reward for the Xfinity camera. Please send a direct message by clicking the chat icon in
Free security camera
I received an email for a reward of a free security camera and we want to claim it but want to confirm we don’t need to sign up for anything to receive the camera. I can’t get anyone on the phone and the soonest callback I’m being offered is 3 days from now. phone number is [Edited: "Personal Inform
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Community Best Answer
@XfinityRay Yes, after it freezes for however long it decides to do so, the screen just blacks out for a second or two before going back to live TV. No error messages at all. It's all fixed now. Swapped boxes out on my day off and zero freez
One channel keeps freezing with new cable box
Finally swapped out our old, large HD cable box for the smaller, newer 4K XG1v4 box about two weeks ago. Recently noticed that one particular channel (local NBC station) keeps freezing and/or loses audio for 30 seconds-1 minute stretches. Haven't seen it happen on any other channels or streaming app
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Excellent! I won't keep you any longer. Thanks for being part of our Xfinity Forums community! This is always a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issu
One channel keeps freezing with new cable box
Finally swapped out our old, large HD cable box for the smaller, newer 4K XG1v4 box about two weeks ago. Recently noticed that one particular channel (local NBC station) keeps freezing and/or loses audio for 30 seconds-1 minute stretches. Haven't seen it happen on any other channels or streaming app
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@XfinityShawn hi, I purchased it last week (around Aug 5) directly on xfinity’s website https://www.xfinity.com/learn/internet-service/wifi/wifi-extender.
No shipping info after purchase
Hi, I purchased a WiFi extender a while ago but haven’t received any confirmation or shipping information. Is there a way to check whether it has been shipped or when it’s expected to ship? Where can I find this information? Thanks!
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make sure its compatible to your current modem. they had sent me the wrong one which is why i kept getting an error when trying to install the extender
wifi pro extender
i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.
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Like user kiernico above, I also have not received mine yet, even though my account shows that I did redeem the offer as well. I claimed the free security camera offered to me via email this past May 1, and I've already chatted with three Xfinity rep
Free security camera
I received an email for a reward of a free security camera and we want to claim it but want to confirm we don’t need to sign up for anything to receive the camera. I can’t get anyone on the phone and the soonest callback I’m being offered is 3 days from now. phone number is [Edited: "Personal Inform
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Peacock Premium Plus upgrade activation failure
I had my free, included Peacock Premium activated on Peacock. I upgraded the Peacock Premium to Premium Plus (ad-free). At first the YourSubscription page offered a link to Activate Premium Plus, however it displayed a pop-up error to "Try Again" when clicked. I tried troubleshooting with multiple P
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user_sodjy7 My team can help you with your cableCard concerns today as it will require us to pull up your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In t
XfinityShawn
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14 hours ago
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My TiVo Roamio has a V58 error on all channels.
Please completely unpair my cableCard from my account, delete the old entries, manually type in my Host ID (which is incorrect online) and CableCARD ID numbers, and push a cold hit (Validation signal). Let me know if you need further information from me.
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