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Cancelled Internet last month and still being billed
I canceled my service last month, I own my equipment, and I am still being billed. I need this backdated and closed immediately
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Billing
user_6qsf7n I can understand the frustration if it's backwards, have you tried to restart the cable box to see if it helps to resolve this?
Code to change skip back and forward
This is weird. I just received a XG1v4-p dvr. I did the exit exit exit 0030 to change the the quick rewind and forward from 5 minutes. It's supposed to be 15 seconds back with the down button and 30 seconds forward with the up button but it is just the opposite. Unlike on my last box, it's 30 second
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user_tt4dss Welcome to our community forum! Thank you for reaching out so we can help with the power saving settings on your cable box. I have dogs at home and know how helpful it is to have background noise to keep them calm. Please follow these ste
Why do they not GET RID of the forced screen saver? Most EVERYONE hates it!!! [Edited]
I was forced to get an X1 box. (Don't get me started on how much I hate this thing) Only to discover that I can't go away for the weekend and leave to TV on for my pets. I have to tell my pet sitters to reactivate the bloody TV every time they come over. The screen saver is [Edited: "Profanity"]!!!!
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Ok so the article is showing me poet setting which are correct for incoming and outgoing servers. As for Webmail as I stated before I have gone into all of the setting and there is none option that says sync mail. Please show a screen shot under wh
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 28 519000000 Hz -2.9 dBmV 42.8 dB 1554836774 61546904 2 Locked QAM256 13 429000000 Hz -4.5 dBmV 42.0 dB 1570333426 56292454 3 Locked QAM256 14 4
Internet Keeps Dropping for about 20 seconds
I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi
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Cable Diagnostic Status: Good Action: Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubl
Internet Keeps Dropping for about 20 seconds
I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi
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Hello @strkbwlr, thank you for your comment. Since your email is now hosted on the Yahoo platform, you’ll need to reach out to Yahoo Support directly for further assistance. As @Again mentioned, they shared a helpful link that includes the Yaho
Transition to Yahoo and gmail use stopped
I use gmail as 3rd party app. Once I migrated I haven’t been able to get my mail. I’ve changed smtp server and port as yahoo provides and tried yahoo and comcast passwords. Not sure what the problem is
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Code to change skip back and forward
This is weird. I just received a XG1v4-p dvr. I did the exit exit exit 0030 to change the the quick rewind and forward from 5 minutes. It's supposed to be 15 seconds back with the down button and 30 seconds forward with the up button but it is just the opposite. Unlike on my last box, it's 30 second
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X1
Awesome. You are correct, this is a public post, where we try to ask questions and keep it in a public setting as much as possible, in case other customers run into similar issues and find our Forums for assistance. Let's look into the account and se
billing issues/overcharged/military account issues/retention dept
I rejoined Comcast when I moved back to the area, went through the process to verify my military status and received an email of confirmation on 20JAN stating that I had successfully been verified. When I went to the store to pick up my equipment, the sales rep informed me about the NOW TV deal for
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Ethernet ports around apartment not working
Hi, I recently moved into an apartment at the beginning of the month. An Xfinity technician came out to set up the internet, and it has been working perfectly fine since then. I noticed there are a large number of Ethernet ports throughout the unit. In my den, I have my desktop/work area set up. I’v
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Your Home Network
We Xfinitiy customers ever be able to watch 17WXYZ and TV-3. The station is one of the Scripps stations that Comcast/Xfinity lost the rights to carry. See https://www.xfinity.com/facts. Will Xfiity customers rece
We we ever be able to watch 17WXYZ
We Xfinitiy customers ever be able to watch 17WXYZ and TV-3. Will Xfiity customers received a bill adjustment since we cannot watch two channels.?
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Home phone
My home phone is giving busy signals. No dial tone and no one can call in.
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Home Phone Features
Hello @Frustrate_yes, thank you for taking the time to leave a post. Sorry to hear about the experience you’ve had while upgrading your phone and transferring your daughter’s line to your account. I completely understand how frustrating t
Very Poor Customer Consideration
I have had 6 months of pure frustration with Xfinity Mobile and there doesn't appear to be any light at the end of the tunnel. I decided to upgrade my phone in September, 2025 and brought my daughter into my account who was already an Xfinity Mobile customer. Well, this is where the whole nightmare
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Hey @user_71vbpr , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cable line. I would be more than happy to offer my assistance looking into this furthe
Cable line re-buried
Cable line is coming up out of the ground from the pole to the house and causing a hazard.
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If I have to choose between WPTV and Comcast you honestly think I would choose comcast? Get it back, this is getting very old--any reason to have cable is slipping if you make me buy an antenna.
user_sdbhdm
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8 hours ago
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Return programming
How can I get wptv back
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