Xfinity Community Forum

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Sent the DM with requested info

user_3dkldx

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10 hours ago

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Reopen Bury Cable Request

I received an email that my service request to bury a cable was complete. It has not been completed. How do I reopen the ticket?

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@user_sy7emz I understand your concerns, I would like to look into them for you. In order for me to do this Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on th

XfinityKam

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10 hours ago

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Customer service horrible

Customer service is horrBile, hard to get a human, all foreign countries hard accent, can’t understand, don’t want apply credits for service interruptions missaplied fees, surprise price increases, billing errors or corrections are not made constantly. Can not access or read bill to see charges, dec

Question

@Rosas_2tb, thanks for posting on our Xfinity Forums page. Sorry to see about your bill increase, I know I don't like my bills going up either. I'd like to do everything I can to help in seeing why there was an increase and ensure you get the best pr

XfinityAbel

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10 hours ago

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Xfinity Support

I was wondering why my bill over doubled in January and if there is a way to get it back down to the previous pricing.

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Move a cablecard to new address

I have an active cablecard and I am moving to a new home and need to transfer the cablecard to the new address. I have went to the Xfinity store and they tell me that they cannot do cablecards anymore. I also called and they gave me that same answer. How do I get my cablecard moved to the new addres

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Customer Service

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Xfinity crew dig my lawn to install new cable line. Now my sprinkler is leaking.

Hi, I have Xfinity mobile and Internet connection. my address is 376 holly landing way, st.Augustine, Fl 32092. there was a maintenance done in my yard to hide the cable and now I see that there is a leak in sprinklers. It’s been few months since the maintenance was done but didn’t notice the sprink

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Customer Service

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I want to go back to Xfinity! I hate my experience with yahoo. Why not Gmail? or a choice. Had I known....

bkwendis

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10 hours ago

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Email migration to Yahoo

Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin

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@Luckycharmstreams Thank you for providing feedback on your recent Xfinity Mobile concern. Our team would love the opportunity to assist. We see your direct message already and will continue the interaction there. Please be reminded that send

XfinityBradM

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10 hours ago

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Xfinity Mobile Supervisor

I have been a very long time customer of Xfinity and Comcast and I’m very displeased by how I’ve been treated this year. We discovered that for a year and a half I was overcharged on my bill for a Phone trading credit that I never received. The total came out to almost $800 plus taxes. I think she s

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could not get email code to work, had to use text.

user_qe5m72

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10 hours ago

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HELP with on & off black screens

Screen turns black & on in a random order. Some flashes on and off at a rate of secs, sometimes rate is slower, sometimes seems completely random. Sometimes stays black for hours; sometimes stays on for hours. Black screen changes to pretty picture that says NO SIGNAL. Have turned router & set top o

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I keep going in circles. I've been on website for hours since friday. Terrible, terrible website.

user_qe5m72

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10 hours ago

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HELP with on & off black screens

Screen turns black & on in a random order. Some flashes on and off at a rate of secs, sometimes rate is slower, sometimes seems completely random. Sometimes stays black for hours; sometimes stays on for hours. Black screen changes to pretty picture that says NO SIGNAL. Have turned router & set top o

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Help, help, help!!! Cannot reach anyone to help!!!! Please can I talk to a real person??????

user_qe5m72

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10 hours ago

to the conversation:

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HELP with on & off black screens

Screen turns black & on in a random order. Some flashes on and off at a rate of secs, sometimes rate is slower, sometimes seems completely random. Sometimes stays black for hours; sometimes stays on for hours. Black screen changes to pretty picture that says NO SIGNAL. Have turned router & set top o

Question

Hi there, @user_3dkldx ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience regarding your line not being buried. Please be assured you reached the ri

XfinityRichard

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10 hours ago

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Reopen Bury Cable Request

I received an email that my service request to bury a cable was complete. It has not been completed. How do I reopen the ticket?

Question

@hroruser Are you using a third party email app? and if so, is it set up as POP? "... you can't add accounts like Exchange and Post Office Protocol (POP)" [from the help section at Gmail] [this includes importing email]

Again

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10 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

Question

Happy Monday user_tsb2n2, and thanks for stopping by! While we hate to lose you as a member of the Xfinity family, the last thing we want is to make things difficult when you're trying to make important account changes. If you could send our team a d

XfinitySeth

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10 hours ago

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I need to cancel my X finity Membership

I have been trying to cancel my membership and I am so frustrated that it is so hard to do so, the phone line doesn’t help at all, can I just please cancel it

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There is no ticket or reference number on the email. It just says: Your new underground cable line has been installed The only reference number I can locate is in an email from Feb 20th stating that the appointment was scheduled. That confirmation nu

user_3dkldx

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10 hours ago

to the conversation:

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Reopen Bury Cable Request

I received an email that my service request to bury a cable was complete. It has not been completed. How do I reopen the ticket?

Question

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HELP with on & off black screens

Screen turns black & on in a random order. Some flashes on and off at a rate of secs, sometimes rate is slower, sometimes seems completely random. Sometimes stays black for hours; sometimes stays on for hours. Black screen changes to pretty picture that says NO SIGNAL. Have turned router & set top o

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Channels and Programming

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Hello @user_uxrasy were you able to figure out your X pods concerns?

XfinityDuron

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10 hours ago

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Xfi Pods

I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem

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Xfinity Support

I was wondering why my bill over doubled in January and if there is a way to get it back down to the previous pricing.

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Billing

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Hey there user_7r918e 👋 I appreciate you stopping by our community for help with your Xfinity Mobile upgrade! Getting new phones is always exciting for sure, so I definitely want to make sure you're able to get that number moved over smoothly. Is th

XfinitySeth

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10 hours ago

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Unable to transfer phone number

I am unable to transfer my phone number from my old iPhone 11 to an iPhone 15 pro. It just says unable to transfer. My son was able to transfer his number from an iPhone 13 to an iPhone 15 pro with no problems.

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Good afternoon ShiraNoMai. I would be happy to assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right

XfinityJon

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10 hours ago

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How to Prevent 400 Bad Gateway Error Messages

I cannot navigate this website for more than 5 minutes without having to flush my cookies each and every time I use it before Xfinity decides it wants to verify login credentials so many times, it cannot fit all the reverifications inside the URL anymore and crashes the page load attempt (400 Bad Ga

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@user_fadpmm, thanks for reaching out on our Xfinity Community Forums. I'd love to do everything I can to assist! What can we help out with today?

XfinityAbel

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10 hours ago

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Live agent

I need to speak to a live agent

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