I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that

I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that

So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that

I was recently convinced to change to X1 after being with Xfinity for 21 years and was told by the rep there would be no changes to the account just the internet speed / cost. I asked what the catch was, and was told there was none. Actually there was! what they were doing behind the scenes was remo

My social security number (ssn) is apparently wrong in Xfinity's system - an issue that came to light following my account being hacked. Because my ssn is not recognized, I cannot approve changes to my account that require that I type in my ssn. I have spent many many hours talking with Xfinity's Se