Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (430.5K)
Hello user_16oz45 thank you so much for reaching out and adding your voice to the conversation here on our Xfinity Forums. When reaching out to our Xfinity Mobile Team, what was the last information given? Regarding the carrier contacts, what have th
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
Question
Useless Customer Service
I get a phone call - completely out of the blue talking to me about my bill - I've never been overdue on a payment since signing up except for medical issues and I always have made arrangements in those cases. The woman constantly cuts me off, accuses me of being late but doesn't even look at the ac
Question
•
Customer Service
Exactly what I needed. Problem solved. Many thanks
No dial tone
Installed new Gateway but have had no Voice dial tone since last Wednesday. AI answers are no help.
Question
user_sdoui8, Thanks so much for letting us know. I'm glad they were able to get it all working for you.
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
Question
Customer service
Internet connection issues. Need to speak to a real person!
Question
•
Customer Service
While we may not be able to just give you a pod for free, we do have an amazing program called Xfinity Pro that I believe will fulfill the needs you are looking for. The Xfinity Pro service at $10 per month provide one Xfinity Pro Extender, with the
30 year satisfied Customer - now won’t provide a needed booster for new router?
We’ve had Comcast for about 30 years. Pay $4000-5000 annually for internet, cable and 2 landlines. Have generally been REALLY happy with your service until today. Received a new router a few months ago and Wifi no longer reaches my upstairs office consistently for zoom etc (though it did before with
Question
Hello, @Top_Notch thank you for reaching out over Xfinity Forums. I understand the frustration when emails aren't being delivered as intended when working previously. You can review this to see if the emails being sent are in large blocks of recipien
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
Question
Now we have to waste more gas to return equipment I cannot use.
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
Question
It would be more convienent to allow proof uploading instead of doing that.
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
Question
So we wasted gas to get to your store to provide proof just to get turned down
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
Question
Welp we tried going there previously when the reps said to and got declined anyway. We also tried calling over the phone just be told to call the collections agency to do installment plans. Obviously we cannot pay the entire bill.
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
Question
why do you ghost people, I followed your instructions multiple times and no response. seemed like I was in communication with comcast/Xfinity's customer service agents.. you have my information on file, if you really want to solve this issue give me
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
@user_uje0d7 I’m not sure, Comcast only told us they no longer authorized Cable Cards, and any channel we got through Ti-Vo would have to be streamed.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Again, completely disappointing to get the runaround for a low cost item to keep a long-term and highly profitable customer. I’ll be reaching out to other providers. Such a shame.
30 year satisfied Customer - now won’t provide a needed booster for new router?
We’ve had Comcast for about 30 years. Pay $4000-5000 annually for internet, cable and 2 landlines. Have generally been REALLY happy with your service until today. Received a new router a few months ago and Wifi no longer reaches my upstairs office consistently for zoom etc (though it did before with
Question
An address block locks that whole location down, so no, splitting would not work. My best advice would be to pay the past due to have the block lifted or provide the proof of residency at a local corporate store showing that you are the homeowner/res
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
Question
Over 20 year Ti-Vo user myself. I miss the ease of the Ti-Vo remote, and setting recordings. And now my recorded shows are deleted quickly.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Hello user_xem33r thank you so much for taking time out of your day and reaching out here via our Xfinity Forums! When making account changes online or with the assistance of an agent, we do send over an order approval form via email or text to ensur
Internet Bill $80
On 15th of January I tchatted with an agent to downgrade my internet which is supposed to be $55 per month. Yet today i got an email that I have $80 bill. I am asking why this
Question
Hey there, user_1w5b3p! Thanks for posting on our XFINITY Community forum. Working from home, I understand how important it is to ensure your service is working at all times. We have received your direct message as well. Please be reminded that sendi
XfinityNatalie
commented
10 hours ago
to the conversation:
0
0
Xfinity Wifi Outage will not resolve
The winter storm hit my place recently and wifi has been out since this morning. The outage tracker only says the status is to be resolved "As soon as possible," but doesn't give any updates beyond that. Ai assistant won't direct me to a live agent for help either. Wouldn't be surprised if they neve
Question