Xfinity Community Forum

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For my records thank you

user_uz4d33

commented

8 hours ago

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Copy of Statement

Please send me a copy of my current statement

Question

Going forward, please refrain from posting your name when replying. We want to make sure your personal information is protected. If you open up your XFINITY app and click the Services tab along the bottom, that will show you your internet service and

XfinityRaf

replied

8 hours ago

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equipment upgrade

I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out? I did get this information from their chatbot: The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet p

Question

If you send us a direct message, we can try and look into this further for you.

XfinityJon

replied

8 hours ago

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U

Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log

I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode

Question

U

The bill of payment is for my records

user_uz4d33

commented

8 hours ago

to the conversation:

0

U

Copy of Statement

Please send me a copy of my current statement

Question

U

So I can wait to migrate to Yahoo Mail, and hopefully all the glitches will be ironed out so it will be a smooth migration?

user_l4msyo

replied

8 hours ago

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Migration to Yahoo mail

Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema

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Mail

Is anyone in gonna give a straight answer? From xfinity, why we can't access our own accounts that we set up with you years and years ago. Now you want us to use Yahoo. Kick us out they give you commercials. Every [Edited: "Profanity"] 30 seconds. Okay, we didn't ask for that. And when you ask for n

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Email

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The technician that visited my home reported "no obvious issues" and attempted to place the blame on my internal networking hardware (Wifi Router)....It is very coincidental that all of these outages happened many weeks ago at the same time of Xfinit

user_zg50ac

replied

8 hours ago

to the conversation:

0

U

Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log

I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode

Question

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So that was a massive waste of time. After going around in circles (firstly telling me I didn't have an account, then not able to find it, then saying there's no order, then saying they'd sort it out) I've ended up waiting for over a half an hour wit

user_0ohupv

commented

8 hours ago

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1

U

Xfinity Gateway

I ordered an Xfinity Gateway modem/router online a few days ago, and at the end came to an Equipment Summary page which I screenshotted. Subsequently I have not received a confirmation email or tracking number. How can I find out the status of my order?

Question

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Direct message has been sent!

user_0ae3c2

replied

8 hours ago

to the conversation:

0

U

Service cancelled too soon

My husband and I are moving next week on 3/15 and we just picked up our new Wi-Fi equipment for the new address today. However, our Internet at our old address has now inexplicably turned off with no warning. We work from home and this is extremely inconvenient. Can someone please help restore our s

Question

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Pixelation and glitchy

I have been living with this for months now. Several stations have major glitch and pixelation problems and I’m unable to see my TV program

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Channels and Programming

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If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please

XfinityJon

replied

8 hours ago

to the conversation:

0

U

Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log

I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode

Question

U

Thank you...I appreciate all your assistance...I am not new to the internet or even networking but getting Xfinity to accept responsibility seems to be a very difficult task....My next step is to replace my cable modem (Motorola MB8611) with a new de

user_zg50ac

replied

8 hours ago

to the conversation:

U

Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log

I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode

Question

U

I have checked all connections....The cable modem is connected directly to the coaxial wall jack (just change coaxial cables as well to quad shielded cable)....The problem is not after the cable modem, it is the signal reaching the cable modem....All

user_zg50ac

replied

8 hours ago

to the conversation:

0

U

Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log

I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode

Question

U

No signal detected

When I turn on my TV, I'm met with the Xfinity welcome screeen, where it says "Welcome. Bienvenudos...". But after a minute or two, the screen goes to a picturesque screen saver-type image, and a small gray text box comes up over that and says I have no signal, and suggests that I check all of the p

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Channels and Programming

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U

Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+. Please clear it

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Customer Service

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Hi there, @user_0ae3c2! Sorry to hear about the trouble with your current account. We can take a look and see what's going on and provide assistance. Please send a direct message to us by clicking the chat icon in the upper right corner of the page,

XfinityFrank

commented

8 hours ago

to the conversation:

0

1

U

Service cancelled too soon

My husband and I are moving next week on 3/15 and we just picked up our new Wi-Fi equipment for the new address today. However, our Internet at our old address has now inexplicably turned off with no warning. We work from home and this is extremely inconvenient. Can someone please help restore our s

Question

[Edited: "Inflammatory"] People have been calling about this for well over a year, tech support has no idea how to fix it and will happily tell you to try stupid worthless solutions and their management just doesn’t care. The real answer is tha

user_s23xm1

replied

8 hours ago

to the conversation:

0

U

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

@user_fro8us - Another good question! In your case, an actual The UPS Store location would be best. The drop-off locations can be used if you're able to print a shipping label through our return center. But since these devices aren't showing online,

XfinitySara

replied

8 hours ago

to the conversation:

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U

Sent 2 Modems and More Issues

Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre

Question

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TVAPP-00277

Unable to stream Livee xfinity TV go channels or Recorded Programs. Error: TVAPP-00277 Latest software updated, cleared browser, latest Java. Problem continues. How do I resolve?

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Xfinity Stream Website

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Is there a way for me to determine what "speed tier" I am currently on? Is there a command or app that I can run? Or look at some kind of identifier on the internet router at my home? Thanks much for clarifying. (Edit - Personal Informtion)

modelskimz

replied

8 hours ago

to the conversation:

0

equipment upgrade

I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out? I did get this information from their chatbot: The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet p

Question