Xfinity Community Forum

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@XfinityJeniece Hi, no, I had it through Xfinity before and that subscription ended last week. I just upgraded my account to reinclude the bundle, as my legacy account no longer had it, and now I'm running into this issue.

user_nobqgc

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9 hours ago

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Xfinity account already linked to Peacock

I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi

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Hey there, @user_nobqgc, thanks for reaching out through Xfinity Forums regarding your Peacock. Were you previously paying for Peacock?

XfinityJeniece

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9 hours ago

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Xfinity account already linked to Peacock

I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi

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@Bojack1 Awesome! Glad to see the issue worked itself out. Thanks again for meeting us here.

XfinityLinda

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9 hours ago

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Weather channel

No picture or sound for the last 2 days for the WEATHER CHANNEL, all other channels work fine. Indianapolis, Indiana market

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To discuss payment and get full detail of your account, I will need you to send me your name and the address to your account in a Direct message. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messagin

XfinityDuron

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10 hours ago

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HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection

HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t

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Xfinity account already linked to Peacock

I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi

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Sign-In and Account Management

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If you look at my billing history you would be able to verify what I am stating.

user_1faa4c

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10 hours ago

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HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection

HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t

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Hello user_1aym2v thanks so much for taking the time and reaching out here on out Xfinity Forums with the call connection questions! Is this issue happening on your Xfinity Voice home line, or on devices connected through Xfinity Mobile?

XfinityAlfonso

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10 hours ago

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Not receiving calls

Calls always go to voicemail and never rings

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The charges are NOT valid. My account was paid in full through 1/8/26 and I cancelled service on 1/7/26 and have confirmation number from Xfinity to prove it. Your statement is not correct. Is there anyone on this forum that can help ?? I am a ve

user_1faa4c

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10 hours ago

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HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection

HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t

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Nfl network

I have been thinking of cutting the cord from my $400.00 per month cable Xfinity bill. The removal of the NFL and Red Zone channels is just the motivation I might need to say goodbye to most of if not all of my reliance on Xfinity cable. My internet service is spotty at best these days and 4 service

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Channels and Programming

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@user_7ca1ee thanks for taking the time to post on our Xfinity Community Forums page. Comcast is proactively issuing credits to some Xfinity Video customers who lost programming due to the EW Scripps contract expiration and who also pay an itemized B

XfinityAbel

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10 hours ago

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Refund for 5 weeks without Scripps channels

What is Xfinity going to do about a refund for the 5 weeks everyone went without the Scripps channels?

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FYI. A third party / customer-owned router can not be used on their fiber / PON service with the ONT box.

EG

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10 hours ago

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WiFi not working

My iphone shows connected to my network and my ethernet devices work. But apps on my phone and wireless devices in my home are not. I was originally installed with the XB7 about a month ago when I switched from Astound to Xfinity. I had problems from the beginning as described so Xfinity exchanged t

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Hello there @user_7qgkct I do understand how this could be extremely frustrating. Have you tried going back to the store you purchased to have the issue corrected?

XfinityDuron

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10 hours ago

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customer service email

I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have

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Unfortunately @user_1faa4c the charges has been looked over and are valid. We will not be able to remove the charges at this time.

XfinityDuron

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10 hours ago

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HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection

HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t

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Hey there, @user_hg8t2n! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Congratulations on the move, and we would be more than happy to look into transferring the services for the new location. Can you please sen

XfinityAdrienne

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10 hours ago

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transfer serevice

I need to transfer service from old apartment to new apartment.

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Kiddeathwolf Hello, are you still having service issues after the tech visit?

XfinityVictor

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10 hours ago

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Tv not working

My tv is not working, but internet is

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Hello, @user_gbssxh! It sounds like you are having a bit of trouble navigating back to your inbox after a browser cleanup. Since clearing the cache and cookies logs a user out of most sessions, you likely just need to go back to the direct sign-in po

XfinitySara

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10 hours ago

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comcact email

I cleared all my cookies and Cachet and cannot find my comcast email

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Good afternoon Darby_Crash Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct

XfinityJon

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10 hours ago

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Comcast router Admin Tool access disabled.

I enabled it in the mostly useless Xfinity app but it still is denying me access via my home network. The tools available to customers just keep getting worse and worse and everything gets funneled into that godawful AI assistant or to offshore support people that know nothing. Is it any wonder why

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Not Accessibility/disability related. Moved to Your Home Network.

Again

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10 hours ago

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Need to change channel on 5 GHz radio

Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.

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transfer serevice

I need to transfer service from old apartment to new apartment.

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Customer Service

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All is good for now. Thanks

Bojack1

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10 hours ago

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Weather channel

No picture or sound for the last 2 days for the WEATHER CHANNEL, all other channels work fine. Indianapolis, Indiana market

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