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Misleading email saying phone was paid off

I got an email last week and the subject line was "You did it! Your device is paid off." I was surprised because I thought I had a few more payments left. I looked at my account and it showed 3 payments remaining. Looked at the fine print in the email and it essentially said if you upgrade your phon

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Thank you for your candid reply! I understand Xfinity has SYFY and a large collection of movies but it just isn’t the same as a true horror channel. I mentioned FEARnet because it not only offered movies but horror themed bumpers and commercials as w

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Revise Fearnet or chiller; or create a new cable horror channel

Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2

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How do I stream on my tv?

When I open the app on my tv all I see is an old purchase. Where are the channels?

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user_9hfvkv, thank you for reaching out to Xfinity Support. I would be happy to help you.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l

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Billing

I am in need of speaking with a live person regarding a billing issue . No one seems to understand what is needed and I have been hung up on multiple times . I have taken my issue to BBB and the first issue was resolved only for me to have another issue . I am simply trying to pay a bill.

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Billing

I am in need of speaking with a live person regarding a billing issue . No one seems to understand what is needed and I have been hung up on multiple times . I have taken my issue to BBB and the first issue was resolved only for me to have another issue . I am simply trying to pay a bill.

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user_9gggto Hi there! Thanks for using our Forums as a tool to contact us and I am here to help you out with all of this. I understand you had some connection issues and work being done, let me take a look into the account to see what the status is.

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Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day

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Replace flex remote

I am in need of fkex remote replacement

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user_jmow3f    Understood. I'm sorry that happened. We can take a look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direc

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Xfinity fraudulently charged me !!!!!

I moved in April 2025. I specifically canceled the internet service at that property, and established new service a year ago….I even did a chat months ago to confirm that I was not being charged for internet at that address. I had to put a new phone on my plan, and went in to the Xfinity store today

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Bill

How do I find my bill

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Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day

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user_ru68ao I'm sorry for the continued trouble with trying to send us a direct message. With the details provided I am not able to locate your account needed to help out with the wrong charges on the account. I reached out to our Forums moderators f

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File a complaint against Jasmine B, escalation specialist

I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th

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Hello, as I have previously stated, the direct message option does not appear when I try to send it, the site just loops me back to my account dashboard.

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File a complaint against Jasmine B, escalation specialist

I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th

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I have not seen any emails sent out regarding firmware updates. All of our firmware updates to Comcast modems get pushed automatically over night if there is a new firmware update that the modem needs.

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Firmware Update

Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob

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@XfinityVictor​ This was done by Xfinity! I reached out to ask for my service to be canceled at my old address. I was assured it would be canceled, and my service moved to my new address. Xfinity established service at my new address, BUT kept chargi

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Xfinity fraudulently charged me !!!!!

I moved in April 2025. I specifically canceled the internet service at that property, and established new service a year ago….I even did a chat months ago to confirm that I was not being charged for internet at that address. I had to put a new phone on my plan, and went in to the Xfinity store today

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wire

i need a sagging wire moved

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Need Assistance with Double Payment on Bill

I mistakenly made a double payment on my bill today. I would appreciate some assistance on the correct procedure to refund one of the payments, if possible. If a refund is not possible, what are my options? Will the double payment be a credit on next month's statement? Please let me know how to corr

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