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@XfinityVianney Sounds mighty familiar there guy.......................
Tv set up
I don't know where to plug the coax cable for my tv into. I already had internet and when that was first installed the installer had to drill a hole into the floor and feed a cable up to the connect the internet modem to because there is no wall outlet in the 1960 built house. I am assuming that wir
Question
@user_395c22, sorry to hear that resetting and re-pairing the remote didn’t work as expected. Once the optical audio cable arrives, and you’re able to complete the setup, please let us know how it goes. We’re happy to assist further
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
Question
@XfinityQue @user_0co1u3 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
Question
Concern moved here to the Billing help section.
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
Question
@user_d030eb @XfinityEricB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
Question
@XfinityMarshante Thank you for that, but I can't even pair the x15 to handle the volume up/down and power. Right now the x15 remote does channel change, rewind, all that stuff, but not volume or power. The cable box is connected to HDMI 2, t
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
Question
That's a great question, @user_793642. It is primarily the callers' history. Any numbers that have previously been identified as spam will be blocked on all levels. A great deal of spam callers (including the ones that call me) are using randomly gen
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
Question
@user_rpkfhq Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment
Scripps Programming
Scripps programming no longer available. Unhappy with this loss. Please return this programming!
Question
@user_dxhwn2 Thanks for reaching out about your movie purchases. Our team is here to help. Did you move or change your username? Are you missing all your movies or just a few? How many movies are missing?
Movies disappeared from my purchases
I got some movies from the rewards program when I was a regular xfinity customer. Now that I transfer from regular xfinity services to "xfinity now" customer, all those movies are gone from the stream app under my purchases. I thought those movies were mine to watch forever. I contacted support via
Question
@user_mc947r I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Canceling Internet& Phone Service
Hi, how do I go about canceling my Xfinity internet and phone service? I'm not seeing an option online.
Question
@user_62o2k0 Thank you for reaching out to us here on our Xfinity Forums. I understand that the concern is that the international roaming isn't working and is showing the satellite connection. It may be that you are in an area where there isn't servi
International Roaming is not working
Hello - I’m currently traveling to the EU and my internationally roaming is not working. It is showing a satellite connection(such as Satellite SOS or "no signal" indicators) instead.
Question
user_d030eb Thanks for reaching out to us here on Forums for help with your latency concern. We would be happy to look into the issue with you, and help in any way we can. I'll need to check the node to the account first to see if there may be a caus
Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
Question
@user_pj9qaz Thanks for reaching out for support on your mobile returns. I have a link to share from our mobile website which goes over the return policy. https://www.xfinity.com/support/articles/returns-and-exchanges You have 14 days from the date
How to return the free apple watch SE3 from promotion?
Hello, I got a call from Xfinity official phone number about a free apple watch promotion but with only $10/mo for 3 years. He said it has data and wifi so I was expecting it to have a new phone number but seems it needs to be connected to my phone. And looking at other support forum posts, seems ma
Question
user_oclo48 We can get that added for you no problem. When you are ready to get it added let us know in direct message, and we are happy to help!
Free now tv
As a diamond member via military verification how do I get now tv for free for 1 year. Do I just enroll even though it is advising me it’s $20/month?
Question
Thanks, So to block the calls that actually indicate SPAM all I need to do is set the Low Risk Level to Block. FWIW, I was watching TV & a call came in which appeared on the screen & it indicated Spam Low Risk. On the phone it only indicates
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
Question
Free now tv
As a diamond member via military verification how do I get now tv for free for 1 year. Do I just enroll even though it is advising me it’s $20/month?
Question
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Customer Service
Get an over the air antenna. Network TV is free and in high definition. Free's good right? I have CATV and I installed an antenna some years back. If CATV is out or otherwise unavailable I switch to the antenna. Works great. I get somewhere between 7
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
Question
That would probably result in another Comcast subscriber rate increase. You and I won't like it, but that's probably what will happen. If you don't like that, get an over the air (OTA) antenna and you will have all network stations in High Definition
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
Question
@user_0co1u3 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. The xFi Complete for $25 includes the $15 modem rental, advanced security for your wi-fi enables devices as well as unlimited data. I would be more th
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customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
Question