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Thank you for reaching out here about that trade in issue. Was that device graded by Assurant for the trade in value?
iPhone duo Xfinity Mobile deal
I got a trade in value of $1299 for my iPhone 16 pro max for a new iPhone 18 pro max for my wife and I waiting to upgrade and wait for the deal for the iPhone duo and they only give us $1000 of trade in value. Kind of a slap in the face for new and exciting customers. At least give us the same trade
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@user_029302 Oh, no. I'm sorry to hear that. I'd like to review the account now. Please send me a Direct Message with your name and service address, so I may access the account. I look forward to turning things around. To send a "Direct Message" to
Terrible customer support for my home
I am experiencing an outage at m y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they ba
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Phone return [Edited]
I return my old phone. and company receive it, but and my account is not show correct [Title Edited: "Personal Information”]
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Customer Service
Plan change
I changed my plan, but I didn’t get verification that the plan changes went through
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Customer Service
I'm having a similar problem. Trying to cast from my Samsung Galaxy A14 to a Vizio TV. When I try to cast, it says it's looking for devices and then about 15 seconds later, says no devices available.
Casting from stream
The Xfinity Stream stopped being able to find my TVs. YouTube, Edge, and other apps have no problem. This fails on both my Galaxy S26 Ultra & my Galaxy Tab S9.
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Good afternoon. I just wanted to check in and see how everything is going with the transfer?
transfer AT&T landline number to an already existing Xfinity home line.
We already have an Xfinity home voice line. We would like to transfer our current AT&T landline number to that existing home voice line. Is this possible?
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Bill
I moved out of [Edited: "Personal Information"] on 9/4/26. All services should have been moved to my current residence at [Edited: "Personal Information"]. Why do I still have a bill for $108. I would like a refund for this since I did not use any services there since 9/4.
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Billing
No. I purchased it directly from Samsung. The representative also advised me that I could buy the watch with the LTE feature from other retailers and then activate that LTE feature through Xfinity for $10.00.
IMEI is not in Xfinity's database for Samsung Galaxy Watch 7 44mm LTE
I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the devi
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user_8wppcp I'm sorry to hear that you haven't received the support you need, and I appreciate you creating a post. If you still need assistance, we can help submit a ticket to have the bankruptcy reported. Please send our team a direct message with
Getting the run around about bankruptcy
Dear Xfinity.com The store and the customer service line give me huge problems trying to get my chapter 13 noted on my account
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well the technician never showed, lol . Am stupefied, no call, and know there was a tech next door doing a repair at the same time. No idea what's going on, the offshore women assured me he'd be here, and despite my misgivings, I didn't follow up wi
Terrible customer support for my home
I am experiencing an outage at m y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they ba
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Peacock Subscription Activation Error Code: PPG_0017_b8481b7
I continue to try to activate my peacock subscription that is offered through my Xfinity plan, however, I continue to receive an error message saying: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_b8481b7 However, on the Xfinity webpage: https://www
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Customer Service
Thank you for working with us via direct messaging. I am glad we were able to assist with your concern. If we can help you with anything else in the future we are here and always happy to help.
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
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user_smihah thank you for using the Xfinity Community Forum to reach out. I understand that your Galaxy Watch is having some trouble functioning with your service. Did you purchase the device from Xfinity originally?
IMEI is not in Xfinity's database for Samsung Galaxy Watch 7 44mm LTE
I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the devi
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Update - after several weeks, my mesh network was not "learning" nor performing any better over time. I looked around more and found a suggestion of changing the IP address of the device that moves between mesh devices (mostly my cell phone) from dy
Mesh network drops when I move around
I just got a xfi gen2 pod to help coverage when in my basement. I was dropping internet coverage on my phone when going into my basement - turning wifi on and off (on my phone) helps, but I am trying to avoid that. I found this thread https://forums.xfinity.com/conversations/your-home-network/iphone
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Xfinity Modem Arrived Earlier than my move in date
I’m not expected to move into my new apartment until November 1st and told an agent over the phone I wouldn’t be there until then, however I just recieved a text saying a driver was approaching with my Xfinity order, how do I ensure I’m not charged until November 7th which is the date it’s saying I
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Customer Service
@XfinitySara I'm the OP and it's still messed up. Only seems to be on Windows using a browser. TV box and phone app seem to work for me?!? (hopefully continues). Multiple Xfinity employees on here have said it's a known issue and engineers are worki
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Gateway Locked on FDX Upstream Channels (50, 51, 52), but Upload Speed Capped at ~140 Mbps — Need FDX Symmetrical Bootfile
Hello, I recently upgraded my Xfinity equipment for symmetrical upload and download speeds, but my upload speed remains capped at around 140 Mbps max even though my gateway is locking onto all three Full Duplex (FDX) high-band upstream OFDMA channels with healthy signal levels. My current gateway di
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Plan change
I changed my plan, but I didn’t get verification that the plan changes went through
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