Xfinity Community Forum

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Thanks. I understand that it is not currently in the supported list, but it was when it was installed. Additionally, in the My Equipment page of the Xfinity account, it says Your modem is optimized for the plan you selected It is oviously alr

user_ac3751

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3 hours ago

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Motorola MB7621

I got an email yesterday that says I need to replace my Motorola MB7621. It didn't say when or if Xfinity will stop official support for it, and I can't find it listed anywhere on the EOL devices list or in the list of devices with expiring certificates. How long will this modem continue to operate

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New streaming app wasn’t ready for rollout!

So many problems! No resume (restarts from beginning). screen occurred on pause and for long time on play fast forward/back. Fast forward/back is only 10s each way (was 30s/10s). Should be user configurable. Favorites gone. Missing recorded programs. Please revert back to old streaming app until the

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Xfinity Stream Website

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user_i18lwg, Thank you for reaching out. Also, thank you to @EG for bringing this to our attention. I will need to dive into the account to get more details about your last billing cycle, the final charges, and any adjustment we have may have or not

XfinityVianney

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3 hours ago

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The Scammiest Company I have EVER Dealt With

When I originally signed up through a 3rd party my internet bill was $10 more than it should have been. I called trying to get that resolved and was promised a call back that never happened. For the next few months I would call xfinity regularly asking for them to lower my bill, and every time I was

Question

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It's a total disaster. Maybe I'll finally get rid of cable thx to this AWFUL app downgrade.

user_streamerdreamer

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3 hours ago

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U

New xfinity app update is terrible

Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings

Question

I totally agree with this person‘s comments. In addition, we’ve lost the filtering to HG channels only and I have not found where you can actually record a program from the update. Please go back to the previous version or fix this one to include all

backtomak

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3 hours ago

to the conversation:

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XFinity Stream App Problem

Thank you for giving your customer an update to the streaming App. I pay for hundreds of channels but only watch 30 of them. They reside in my “Favorites” section of the Live TV section. This way I don’t have to memorize or write down channel numbers, or scroll endlessly to find the channel I want.

Question

Hey there, @user_5yd9ve! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do understand needing to ensure all the things are updated when you get a new credit card, it can be a pain point that is for sure. You wi

XfinityAdrienne

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3 hours ago

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Update credit card

I need to change my credit card number

Question

Hi, @user_pa39cw. Thank you for choosing the Xfinity Community Forums to address your concern regarding cable work needing to be completed. Waiting that long is certainly not the experience we want for our Value Xfinity members. We'll have to take lo

XfinityNasser

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3 hours ago

to the conversation:

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Trying to get the aerial/burial cable line work completed

I have been waiting for a technician to come back to my home to complete the aerial portion of my aerial/burial cable line. The burial portion was completed weeks ago. When I attempt to AI chat I can't get anywhere? I was told a technician would be back to climb the pole, travel the line over the wa

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I can’t even get signed in to the streaming app

user_5cg4cr

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3 hours ago

to the conversation:

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HORRIBLE Xfinity Stream App Update

Quite literally the worst app update they could have done. Can’t see what shows I have recorded (who care about episode names), can use smart resume AND got rid of the 30 second fast forward function. Also just one of the most unappealing UI interfaces I have seen. Fingers crossed they get rid of wh

Question

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Thank you for your help! I appreicate it!

user_i18lwg

replied

3 hours ago

to the conversation:

0

U

The Scammiest Company I have EVER Dealt With

When I originally signed up through a 3rd party my internet bill was $10 more than it should have been. I called trying to get that resolved and was promised a call back that never happened. For the next few months I would call xfinity regularly asking for them to lower my bill, and every time I was

Question

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Why is every good feature missing, harder to use, or absurd?!?

New Streaming App = Disaster

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Xfinity Stream App

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Horrible change! I cannot even find an away to type in a channel number and go to it. I have to scroll and scroll and scroll.

user_79qdts

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3 hours ago

to the conversation:

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UPDATED APP NO LONGER HAS FAVORITE CHANNELS TAB!

I just upgraded to the new Xfinity App and there is no tab for our favorite channels! We have the box for all our other TVs and was convinced to use the app for another one on the house. But after the upgrade we no longer see our well used favorites tab. Can the plug it back in. Seems counter intuit

Question

@user_ac3751 Thank you for taking the time to reach out about this update. This device is end-of-life (EOL) and not included in theapproved customer owned device list at this time. I understand it may not be an option at this time to exchange it, so

XfinityEva

commented

3 hours ago

to the conversation:

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Motorola MB7621

I got an email yesterday that says I need to replace my Motorola MB7621. It didn't say when or if Xfinity will stop official support for it, and I can't find it listed anywhere on the EOL devices list or in the list of devices with expiring certificates. How long will this modem continue to operate

Question

Hey there, @user_8kkeho! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites a

XfinityAdrienne

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3 hours ago

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

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They took away so many of the inherently useful parts of the app. Can no longer filter for favorite channels. It doesn't prompt you to delete a show after you've watched it. Does not have resume watching. Font is so big. What a mess. &nb

user_az9p2r

commented

3 hours ago

to the conversation:

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U

HORRIBLE Xfinity Stream App Update

Quite literally the worst app update they could have done. Can’t see what shows I have recorded (who care about episode names), can use smart resume AND got rid of the 30 second fast forward function. Also just one of the most unappealing UI interfaces I have seen. Fingers crossed they get rid of wh

Question

There is another update today, v9.1.0 but I don’t see anything fixed from 9.0.0, so what is the point of installing it?

frustrate

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3 hours ago

to the conversation:

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U

XFinity Stream App Problem

Thank you for giving your customer an update to the streaming App. I pay for hundreds of channels but only watch 30 of them. They reside in my “Favorites” section of the Live TV section. This way I don’t have to memorize or write down channel numbers, or scroll endlessly to find the channel I want.

Question

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Please bring back the original version

user_5ewv51

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3 hours ago

to the conversation:

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Streaming App Upgrade is Useless

With the most recent upgrade (9.1.0) , the Streaming App is now essentially useless and prior functionality (e.g., favorite channels) is gone. So disappointing. Please allow users to return to the prior version.

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I am unable to get credits

user_6nn57p

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3 hours ago

to the conversation:

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Xfinity outage just in my home

No internet for 12+ hours. Trying to reach out to agent to understand the no issue but no one picks. App shows ETA for restoration 8 hours from now but how do I know it will be done. Need to understand what is happening.

Question

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This feature was important for those who only watched a small set of channels most of the time. And with the new app I can’t even find a way to enter a channel number. I have to scroll forever to get to what I want.

user_79qdts

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3 hours ago

to the conversation:

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Bring back Favorite Channels in App

The new Xfinity App doesn’t have the option to see your favorite channels anymore! Please bring this feature back! I really don’t want to see all 100+ channels when in reality I watch about 20, thus had my guide to see what I wanted. Why remove this feature?

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My icon disappeared for xfinity email

Accidently installed meta & a code scan & icons changed & xfinity email icon disappeared

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Devices

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Hello @user_0gba4u, and thank you for sharing your experience with us here on the Xfinity Community forums. Promotional packaging and available offers can vary depending on where you are located and can be affected by account tenure and geographical

XfinityCliff

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3 hours ago

to the conversation:

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U

Agent misquoted 300 Mbps plan at $30/mo – requesting backend chat review

Hello, on 12/11/26 around 1-2 pm,I spoke with an Xfinity chat agent about lowering my current 600 Mbps ($98/mo) plan. The agent explicitly offered me the 300 Mbps plan for $70/mo with a $40/mo nurse discount, bringing my total to $30/mo, and instructed me to verify my nurse ID online or in-store. Wh

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