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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Removing old modem from account
Hello, I would like to remove my old modem from my account. It is a Netgear CM1200.
Question
Hi, no I’m only using the XB10 alone. no routers or network switches. I have tried almost every trouble shooting option possible through the app. I have reset the XB10 through the app multiple times, tried resetting from the reset button on the back,
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
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@user_13f96d The issue here is that you already have service and a promotion. This promo is primarily for new customers. Your only option here is to add a second unlimited line to your existing account, and purchase the new phone. Resulting in 2 acti
Store offers deals then support won’t honor them
I switched from Verizon to Xfinity Mobile because I saw offers for a year free service. Now that I have the service, I am seeing offers for the iPhone 17 pro if I upgrade to their premium plan for $10 more a month. I have worked with 5 different support agents and they even switched my plan to the p
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Yes I have cleared my cache, cookies, and full history as well as multiple browsers and multiple devices
Modem Upgrade Email Error
Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.
Question
Now TV
So when I signed up for a new internet service and got the details of what my bill was gonna be I'm curious why I'm being charge for NOW TV when I did not have it in my final billing description. Seemes kind of shady if you ask me and I can figure out how to remove the monthly charge from my bill
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Billing
Had a tech come out and they replaced the connecter on the wire from the street, said the led was to short. I've added the reamended -6db attenuator. All has been good for a few weeks now. Until last night when we lost internet. Every check from the
cable modem signal / loss of connection
I've been having speed consistency issue for months now. I have 1GB/40MB service but my speeds fluctuate between 300-800MB. Each time I call the Xfintiy support I'm told everything is fine. Below are my power levels they just seem a bit out of sorts. Thoughts?
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@user_g9e064 Yes, I have dealt with this before. And the answer you received is correct. The new line promo is only for NEW customers only. Xfinity should get a CLUE and STOP spamming their customers with emails and promotions they are NOT eligible f
Unacceptable Policy No Free Mobile Line
Like many others here, I recently upgraded my Xfinity service with the understanding that I would qualify for the free mobile line promotion. I already have Xfinity Mobile and wanted to use the free line for my business. Instead, I was told that because I already have mobile service, I don’t qualify
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djmmcoop I would be reaching out if I were having this issue too. Our team is happy to help. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messagi
updated my wifi gatewayi and now my phone has no dial tone
updated my wifi gatewayi and now my phone has no dial tone. When i call my hoe phone it goes straight to voicemail.
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New XFinity Remotes
Totally agree with others re the cumbersome ridiculously over-engineered remotes. Being required to confirm a station one has entered by pushing center button is terribly hard for my elderly parents and a waste of time for me. And on standard remote that critical button is tiny, hard to push and inv
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X1
Accepted Solution
Removing old modem from account
Hello, I would like to remove my old modem from my account. It is a Netgear CM1200.
Question
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Customer Service
Volt66 that's great! I'm glad you were able to get your Thunderbird client working. We appreciate the update.
Thunderbird Client Email Settings
Have been using Thunderbird with Xfinity mail since day 1 ( ~10 years) with very little issue. Started having issues last month. So I uninstalled and performed a fresh install of Thunderbird thinking database corruption. Some client mail boxes update, although slower than usual. However my main emai
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Accepted Solution
Hi there, @vjg7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your services were activated before you wanted it to be. Please be assured you reached the
Billing before Activation
Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 22nd November with auto-pay scheduled fo
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It definitely wasn't a hoax and it could be that the store had run out of the coasters. I know I'm a huge Wicked fan and would have loved a set!
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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The amp / powered splitter may look like this; https://www.desertcart.in/products/24648705-svi-2-port-cable-tv-hdtv-digital-amplifier-internet-modem
Mystery coax splitter
Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new
Question
Hello, @boonetrace do you face any issues when signing in to Xfinity email directly https://connect.xfinity.com/appsuite/?
Email using Thunderbird
I am using Thunderbird and not able to get my emails from Xfinity, he was working fine until yesterday. Nothing has changed. I get message "connect to comcast.net has been reset or refused
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@user_087h9l Actually, that's not a splitter. It's a coax AC power inserter that powers an amplifier / powered splitter that is in the line somewhere. When you remove it, that amp is being powered down, hence there is no signal going to the TV's.
Mystery coax splitter
Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new
Question
user_hvu4e8 Hello and happy Sunday! I'm sorry to hear you are experiencing service issues, it's important to us that you be able to enjoy your services. It sounds like there has been some maintenance happening in your area, since it has been a few da
Service Dropouts
Multiple, frequent dropouts (30 secs - several minutes) are occuring to my service as well as all my neighbors. This has been ongoing for at least 8 days and there have been at least 11 since midnight today. 2 neighbors had service calls planned that were then cancelled by Xfinity as "Everything is
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Accepted Solution
Rarbis Thanks for reaching out to us for help with removing your old modem from your account. You have come to the right place to get this done for you! Can you send us a direct message with your full name, name of account holder (if different)
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Removing old modem from account
Hello, I would like to remove my old modem from my account. It is a Netgear CM1200.
Question