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dangling cable wires from utility pole
Several dangling wires are a hazard to pedestrians. Not secured to utility pole or buried in the ground. Location: north property line of [Edited: "Personal Information"]. Requesting that they be properly secured and unused cable removed for safety.
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Customer Service
There are thousands of us, still experiencing the same issue, since 3/2.
Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
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Hello @jeffrey203 and thank you for reaching out on our Xfinity Forums community. We definitely can understand the frustration you must have experienced with your home, and we'd be happy to take a look at this for you. To get started, we'd like
I need help with my account billing
Two years ago, I had a house fire in Said house fire my original Xfinity Wi-Fi equipment burned down when I ended up moving into my new house. I called and requested new equipment. Xfinity sent me out equipment but hit me with an additional $500 bill and said I could not get Internet until that bill
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Hi @user_7hv9md, looks like a few others ran into this issue, but there have not been any updates since. Has your network returned to the behavior you've come to know?
Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
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@guruspeaker I appreciate you making us aware you're still in need of getting the cable installed in your apartment after today's appointment. I would be more than happy to review your account to see what we can do to get this taken cared of. Please
new condo needs cable
We've been trying unsuccessfully for a week to have Xfinity move the cable/internet into our apartment in Chicago from the common 'cable room' in the building, which has a contract with Xfinity. We waited for a technician yesterday through a 12-hour window. They never showed up. We followed up with
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jayden121800 Hi there! Our team would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging"
Recently moved and have no access to account at new service address
The Xfinity support is of no use, the chats are broken on both the app and on my computer, I recently moved and service should activated at my new address but I have no way of accessing my account. The phone number and email I used for setup with the realty company both bring me to an old Xfinity ac
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@user_so3tc5 Thanks for reaching out to us, you you've reached the right team to help you with any and all your Xfinity services needs. To get started send me a direct message including your first and last name and complete service address &n
Cancel Internet Policy 3/31/26
Hi team, I need to cancel my internet policy effective March 31 2026. I've tried via the chatbot with no response and see from past posts that a direct chat message on these forums is preferred. However, the Direct Message icon is not appearing in the upper right corner of the page for me. Could som
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help TV
I am home from the hospital for one afternoon. Have inoperable cancer. The TV in the living room wasn’t giving a picture. Called and was routed all over - 45 minutes. There is no way to get someone live. Horrible. Horrible service. Then I’m in the chat with some guy who was trying to sell me somethi
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Cancel Internet Policy 3/31/26
Hi team, I need to cancel my internet policy effective March 31 2026. I've tried via the chatbot with no response and see from past posts that a direct chat message on these forums is preferred. However, the Direct Message icon is not appearing in the upper right corner of the page for me. Could som
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Customer Service
Recently moved and have no access to account at new service address
The Xfinity support is of no use, the chats are broken on both the app and on my computer, I recently moved and service should activated at my new address but I have no way of accessing my account. The phone number and email I used for setup with the realty company both bring me to an old Xfinity ac
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Customer Service
Hello tireman22! Thanks for sharing that you are having the same trouble as well. Are you having the issue when accessing the app through the X1 cable box or another streaming platform?
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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I need help with my account billing
Two years ago, I had a house fire in Said house fire my original Xfinity Wi-Fi equipment burned down when I ended up moving into my new house. I called and requested new equipment. Xfinity sent me out equipment but hit me with an additional $500 bill and said I could not get Internet until that bill
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Billing
user_u4555x Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I understand that you are needing some help with a refund and we are here to look into this for you. To get started can you shoot us over a DM with
Refund Request
I really don’t know where to start. I’ve been trying to get this resolved for over a year. In March of 2024 I called to have all of my services taken off except the internet. At that time I was told that I kept the internet service and had my mobile phone to Xfinity I could get 2 phone lines for fre
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user_7urq2r, Hi there! Thanks for taking the time out of your Friday to reach out. How exciting! Thanks for choosing us to be your internet service provider. We are the right team of experts to help with checking on the status of your modem shipment.
Order status
I was told my new modem was to arrive yesterday. Just checking on the status. [Edited: "Personal Information"] order confirmation ID: [Edited: "Personal Information"]
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Good afternoon user_szjy0s. I can assure you this is not the experience we want for you. You have reached the correct team, and I will be more than happy to assist you further. I will need some additional information, in order to do so. If you
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Help TV
I am home from the hospital for one afternoon. Have inoperable cancer. The TV in the living room wasn’t giving a picture. Called and was routed all over - 45 minutes. There is no way to get someone live. Horrible. Horrible service. Then I’m in the chat with some guy who was trying to sell me somethi
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