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Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
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We appreciate you taking the time to post here on the community forums, jckool44! Our team can absolutely take a look into what's available to your account! Please send us a direct message with your full name, name on the account (if different), and
Help with billing
Please my bill is way too high. We have been a quad play customer for over 10 years. Need to get it lowered and customer care won’t help.
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Help with billing
Please my bill is way too high. We have been a quad play customer for over 10 years. Need to get it lowered and customer care won’t help.
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Billing
Ebon_w163 Are you still needing support or are you trying to cancel your account?
No support means dead company
There is no support anymore apparently. You can't talk to a human by any means, and the xfinity assistant is dead. Apparently xfinity is out of business. As much as Fidium has proven incompetent as well, you can still talk to a human even if they are nearly useless. It took 2 hours to register a rou
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It won't let me activate Peacock or the other streaming apps, when I activate it I get an error
I hope it is solved and you help me so that I can activate and enjoy I hope it is resolved as soon as possible Since none of them let me activate HBO Max, Peacock, Disney, Netflix, please fix that.
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Xfinity Stream Website
Hello user_sps0ux, thank you for bringing this to our attention. Is it possible for you or someone you know to pick up the modem? It is understandable if not; but that would be the first and easiest solution. If not, there are other options, of cours
Customer service of delivered package
Items delivered when move in isnt u til the 17th. Called today and verified order for the 17th. Modom is going to get stolen as it sits outside a house for a week or delivered to someone that still lives in apartment
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No support means dead company
There is no support anymore apparently. You can't talk to a human by any means, and the xfinity assistant is dead. Apparently xfinity is out of business. As much as Fidium has proven incompetent as well, you can still talk to a human even if they are nearly useless. It took 2 hours to register a rou
Question
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Customer Service
Customer service of delivered package
Items delivered when move in isnt u til the 17th. Called today and verified order for the 17th. Modom is going to get stolen as it sits outside a house for a week or delivered to someone that still lives in apartment
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Customer Service
I am still having this issue as well. It is very frustrating. It seems xFinity is incompetent in all regards, not just CATV! Need to fix this on the backend so that customers can receive the codes from banks.
Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end
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user_xmeeeg, hello there and thanks for reaching out regarding your concern while providing the steps you've taken. It is very helpful. I understand how important this is resolving that connectivity. Just reviewing what you've shared, are all other d
TV cannot connect all other devices in house work
I have rebooted both router and tv multiple times I even did factory reboot on tv. I have disconnected and reconnected wifi connection. Won’t connect to internet. The tv even says “problem is with internet provider”. I sat for an hr with Samsung and after it all they said it was with Xfinity. Using
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user_iwnv4c - Thank you so much for choosing Xfinity and for taking the time to share your feedback—we truly appreciate it. I completely understand how important it is to be able to sit back and enjoy your favorite shows without any issues, and
I can no longer access Paramount+
I posted this issue to Xfinity Support about 10 days ago and never received a response. I got the email others have mentioned that I will not longer have Paramount+. Then I got an email that it was sent in error. Since all that happened, I have not been able to watch P+ on my laptop. I have had a su
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MOCA setup
I have an LG tv and I am on a Xfinity plan with high speed and unlimited data. My problem is that my streaming service buffers quite often. I have my tv connected to the wireless and I also have attempted using Cable Matter usb to Ethernet. I just get the same results, buffering. I was reviewing Xfi
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Your Home Network
WiFi setup isn’t working
I tried setting up the Xfinity now modem but the lights keep blinking and won’t go stay white. I tried unplugging, re plugging everything back in, waited like 20 minutes and still nothing. Ai chatbot was no help.
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Your Home Network
I am experiencing the identical issues and have done the same “fixes“ to no avail. I reside in Niles, Illinois. Comcast, please turn your engineers onto this issue.
user_5sw4f7
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Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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