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@user_8tpzpd We are happy to assist you with your account. Please follow the DM instructions sent by @XfinityJorge

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cancellation

I need to cancel my internet. Give me online option as I'm travelling out of the country. The phone call at customer center does not let me put through to your agent.

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My current promotional rate is ending

Hi, My current promotional rate of $30/month with credit card payment is coming to an end and I wanted to see what can be done to keep that rate. Thanks!

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Thread moved from Xfinity Mobile forum.

 commented 

10 hours ago

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Email issues

I am not getting my emails

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Panther-17 Hi there! Where are you seeing this? We're happy to investigate further to make sure you are getting the right information.  

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Our DVR limit is to increase from 20 hrs to 300...

We have Ultimate TV pkg, when will we see our DVR upgrade to 300 hrs from 20 (as stated in the "existing customer deals")?

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@EG​ I need to know the procedure to cancel my membership

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cancellation

I need to cancel my internet. Give me online option as I'm travelling out of the country. The phone call at customer center does not let me put through to your agent.

Question

Now mobile is committing fraud and holding phones hostages

Now mobile is a scam and fraud no xfinity agent has access to help fix anything and everytime you turn back on auto pay after now mobile turns it off they take money and still dont provide services . They also hold a phone that i have paid for and have owned since 2022 that i got from xfinity mobile

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I can’t find my purchased movies

I purchased 4 movie through Xfinity since I’ve had this account. I had an issue with my Flex Box a few days ago where I couldn’t get it to turn on. Now it’s working, but I don’t have any of my purchased movies. The movies were 1. Seven Brides for Seven Brothers, 2. The Proposal, 3. Madea’s Class Reu

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@user_0cpsy7 Do you see that reward available?

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Perplexity pro coupon code

I meet the requirements for the one year of free Perplexity pro and I can't find the coupon code anywhere. Can you please help? Here's the page with details: https://www.perplexity.ai/hub/blog/redeem-a-free-year-of-perplexity-pro-through-xfinity-rewards also ive been looking at other posts, and a lo

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Nothing is showing for me from cloud or dvr in the last watched. 12:39 am Saturday 5/30/26

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Hi user_1wf044, we appreciate you reaching out her on the community forums! I'm sorry to hear you're running into so many issues while gaming. Unfortunately, our access to NOW Internet accounts is very limited, but you should be able to get assistanc

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Blizzard Games keep randomly disconnecting and it's infuriating

I keep getting disconnected mid-game at the worst times and I can't figure out why. My latency is fine. I'm on Wi-Fi using the XFINITY Now 100mb modem ($30/month) and I'm at the point where I will cancel it just to save myself the headaches.

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Do I get Preplexity pro for 1-year?

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Perplexity pro coupon code

I meet the requirements for the one year of free Perplexity pro and I can't find the coupon code anywhere. Can you please help? Here's the page with details: https://www.perplexity.ai/hub/blog/redeem-a-free-year-of-perplexity-pro-through-xfinity-rewards also ive been looking at other posts, and a lo

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Xfinity app

Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.

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Your CSA team tried to claim that my email had been flagged, by the destination server, as SPAM. Only that isn't true.  The Xfinity Email Non-Delivery Reports are not coming from the destination servers; they are coming from Xfinity.  That

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Xfinity email server issuing unsolicited and bogus spam reports

Every time I send to multiple people at a single destination email address, Xfinity, without cause, starts issuing bogus spam email reports, sending them to my email inbox. The actual emails go through to the destination email address. I've called Xfinity multiple times. They refuse to fix the probl

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Just to confirm @user_angelred79, have you tried the steps mentioned by @XfinityGabriel?

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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Change bank account for automatic payments

Looked online for instructions

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Did our CSA team provide any resolution path or suggestions to get around being flagged in the system?

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Xfinity email server issuing unsolicited and bogus spam reports

Every time I send to multiple people at a single destination email address, Xfinity, without cause, starts issuing bogus spam email reports, sending them to my email inbox. The actual emails go through to the destination email address. I've called Xfinity multiple times. They refuse to fix the probl

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