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Same with me, tried multiple cards to update auto pay card on file, thru app and website for Xfinity Mobile. Won't allow me. My bank says everything is good on their end

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Can’t change payment method

Help! I have tried on the phone with Comcast for over 2 hours, have tried online, and on the app and am very frustrated! I tried changing my payment info from the bank to a credit card and was hit repeatedly with the message that the system was unable to make the change and to try another method. I

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user_c2fl3o Thank you again for reaching out! I'm glad we were able to put you in touch with the  Executive Customer Relations Team to help you reach a resolution. Take care!    

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Formal Complaint and Demand for Refund Regarding Unauthorized Charges During Seasonal Hold

Dear Xfinity Customer Service Team, I am writing to formally lodge a complaint and demand corrective action regarding unauthorized charges applied to my account while my service was on a confirmed seasonal hold. In February 2025, a tree fell on the side of my property, causing catastrophic damage an

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Good Service- Connection mostly - No regard to human interaction. Xfinity is 3/4 automated for phone interaction. More Live agents, please.

More live agents, create jobs, less poor half automated systems. Signals are mostly great 98%, for me. Improve human communication . Thank you -Paul

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Hey there, @user_mn91wi, thanks for reaching out through Xfinity Forums regarding your services and payment arrangement. I would be happy to take a look at your connection and arrangement to ensure that everything is set up properly! I know how impor

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Service suspension

I just spoke with someone yesterday over chat about my bill. we made a payment arrangement that was due for December 3rd, I was assured that my connection would not be disturbed because I made this payment arrangement. Then today my service is interrupted, and I have no way to speak to a live agent.

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Hi there, @user_kqzsg2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look further into the tax on your internet. Please be assured you reached the r

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Why is there a Sales Tax on my Internet Service?

The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users

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user_9412ab - Thank you for your feedback and for trying the troubleshooting steps. It's important to us that you're able to enjoy your remote and our team can help ship and replacement, and follow up with you after to confirm it's working properly.

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X15 Remote Ok Button Not Responding

I have a new XR15 remote. It pairs for voice commands with my TV, then says 'press ok to continue.' I press and press OK, the green light on the remote comes on, but the TV does nothing. It does not seem to recognize that I have pressed the OK button. The Xfinity support chat wants to schedule a tec

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credit check

i jane not received my $500 for changing my service to xfinity

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I am having the same issue and still remain unresolved after several calls.

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Xfinity Mobile Support - Phone line not showing on account after a move

Im having an issue that after moving to a new address in which I ended my previous internet plan but kept the phone service. Now my phone is not showing on my current/active account and all my other accounts show inactive. I saw a similar issue on the forums and the member said it can easily be fixe

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

1 day ago

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Why is there a Sales Tax on my Internet Service?

The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users

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Service suspension

I just spoke with someone yesterday over chat about my bill. we made a payment arrangement that was due for December 3rd, I was assured that my connection would not be disturbed because I made this payment arrangement. Then today my service is interrupted, and I have no way to speak to a live agent.

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Why is there a Sales Tax on my Internet Service?

The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users

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Looks like it launched today and is available in the Popular TV package.

 replied 

1 day ago

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New channel NBCSN

I heard today that NBC Universal is going to start the old NBCSN sports network again this fall. I hope comcast will carry it, even if it's in the more sports and entertainment package. After all,Comcast is owned by NBC Universal

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

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Hello @Internet_Please, thank you for taking the time to leave a post. Thank you for explaining the situation. I understand how frustrating that must be. If you could send our team a direct message with your full name, the name listed on the account

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Can't change billing plans

Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switche

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Can't change billing plans

Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switche

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"Server Unreachable"

Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.

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I would like to dig a bit deeper into the status of this promotion for you user_7q95k0. Can you send over a direct message with your full name and complete service address to help me locate your account? Here's the detailed steps to direct message

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Promo code MC50 offer

During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today

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