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RE: Wrongful Collection Notices from Credence Resource Management
I also have been receiving these messages. A letter in the mail and now text messages. Can an employee from Xfinity contact me directly please as my account is in good standing and do not want unsolicited spam from this vendor.
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Customer Service
user_ujr1p8, thank you for reaching out. I hope you are doing great today, besides your current issues accessing email. I see you have two accounts, and you are running into trouble accessing the email on one of them. I'm sorry to hear that, but we c
Second Comcast account for my husband can no longer be accessed
Can't access my husbands email
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how do i speak to a customer service representative?
how do i speak to a customer service representative?
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Customer Service
Downloads from xfinity stream app
I am trying to download movies on the xfinity stream app so that I can watch them on the airplane. They disappear after and in not able to watch them. I have tried signing out of the app deleting the app and reinstalling it. Nothing has helped. This has always worked in the past but the last couple
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Xfinity Stream App
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Address Listed as a Business
Hi! The address I’m moving to is listed as a business, despite being one residential unit in a building where everyone else is able to connect as a resident. How do I get this fixed?
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I also have been receiving these messages. A letter in the mail and now text messages. Can an employee from Xfinity contact me directly please as my account is in good standing and do not want unsolicited spam from this vendor.
Urgent: Wrongful Collection Notices from Credence Resource Management
Dear Xfinity Customer Support, I am writing to report that I have been receiving collection notices from Credence Resource Management regarding my Xfinity account. I believe these notices are incorrect, as I have already addressed my account concerns with Xfinity. This is the recent message received
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I have a hearing problem and I desperately need to access the VOICE MAIL website. I have not been able to access the voice mail website for the last 3 days. That Assistant Xfinity is pure garbage. I have been tossed around 5 live agents -- these live
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
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We do not currently offer any sort of in-home cellular repeater/booster for our Xfinity Mobile service. To my understanding, the Verizon cellular repeater needs to be associated with an active Verizon post-paid cellular plan to operate. I am not seei
Horrible coverage at home
I want to stay with Xfinity as I’ve been with them since the start but I’m getting so fed up with having no coverage at home. This is what the field test screen shows from outside my home. Absolute trash. Has anyone been able to get a network extender? @Xfinity Support HELP!
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Purchased Pro WiFi Extender but never received
Technician came to our house with the router, but without the pro WiFi extender which we’re already paying for. How can we get it?
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Customer Service
Second Comcast account for my husband can no longer be accessed
Can't access my husbands email
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Sign-In and Account Management
Public Utility Easement Approval
I am reaching out to obtain approval/clearance from Comcast/Infinity for an existing rear detached garage that is encroaching into the 25-foot P.U.E. in the backyard. Approval is needed to move forward with permits from the city of South San Francisco.
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Customer Service
Your agents name was Sachin. As someone works customer service this is outrageous.
Property damage
Xfinity put my WiFi lines in and damaged my septic pump and is refusing to contact me at all.
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Hi Eva, I’m reaching out here because this is the only way to get your company to respond. Your live chat agent promised me that a representative would be calling me in less than two hours. It’s been over two hours since that message was sent. Please
Property damage
Xfinity put my WiFi lines in and damaged my septic pump and is refusing to contact me at all.
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user_md06h8, hello there and thank you for reaching out. I understand your concern. Resolving this is our top priority. Our forums are here for your support. For better understandings, you can visit our Xfinity Forum Guidelines | Xfinity Co
My wife is locked out of her email account. User name [Edited: Personal Information]. iPhone number [Edited: Personal Information].
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This is an UPDATE to my original post. Just thought I'd give a timeline of the terrible service I've had. 4/11/26 - 7pm outage (No Internet/Cable) 4/12/26 - 3am service back 4/14/26 - Tech Visit #1. All services were working at time of visit a
Ongoing Service Issues with NO fix!!!
I am extremely frustrated with Comcast/Xfinty right now!!! I can’t get through one week without Internet and TV going out! Every time it goes out, I go through the same steps… unplug the router, wait 2 min then plug back in. Wait for solid white light on XB8 router. Then unplug all 3 TV boxes, wait
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Good Afternoon, @user_b815dz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I can certainly take a look into adding your wife to the bill-to address on the statement. Can you please send us a DM to get started?
Request to add wife’s name to statement "Bill To" line for proof of residency
Hello, I need assistance from an official employee to add my wife's name to the 'Bill To' address section of my monthly billing statements for residency proof purposes. Please invite me to a private message so I can safely share my account details.
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HAVING THE SAME PROBLEM, TECH CAME OUT AND STATED MUST BE WEATHER CHANNEL NOT SENDING LINK THAT IS REQUIRED. TOLD ME TO CALL THE WEATHER CHANNEL? HOW DO I THAT? STARTED AFTER XFINITY UPDATE AROUND 6/09- CURRENT. WHAT IS GOING ON. PRETTY MAD, MIGHT C
Local weather on the weather channel
The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system
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Xfinity Stream
Xfinity Stream app stops working routinely, getting stuck on the "guide" screen. I then have to re-install the app. This happens multiple times per month and is very frustrating. Any solutions in sight?
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Xfinity Stream Website
Good afternoon, @user_pwd15! You are at the right place for further help with the cut line. We will get an in home visit set up. The technician will run a temporary line to restore your service. The line team comes out within 14 business days to put
Cut cable
Our cable was cut by sprinkler installer, can you come out and fix it while the trench is still open. At [Edited: "Personal Information"]
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Concern moved here to the Customer Service help section.
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Despite having seasonal pause, do I still get basic internet
My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?
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