Xfinity Community Forum

Hi user_6vya4x! Thanks for visiting our Xfinity Forum. Please know my team is always here to support you. We would be more than happy to see if we can access those chat transcripts for you. Please send us a Direct Message. Here are the detailed steps

XfinityAmira

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7 hours ago

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Chat transcript

I need a trans script of my last two chats that I had with the agent online for Xfinity because what I was told and what was actually done it’s two different things so I just needed to verify the conversation thank you

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I just want to cancel

user_6k02wm

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7 hours ago

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Cancel

I need to cancel service and every time I try to hit cancel in the DM says there has been a problem with my message. I can’t get to the store and I get put on hold forever if I call

Question

Thanks for confirming! Let us take a further look into this for you on our end so we can get it all sorted out, user_wepemu. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if neces

XfinityAmira

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7 hours ago

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Autopay discount not applied

Can you please check why my autopay discount is not applied to the next bill? I have autopay enabled with my checking account. I have paperless billing enabled too. Xfinity Account Number

Question

A tech is not going to fix anything. I had them come out for years. Pixilation issues that could not be fixed. New drop lines, linemen checking the main lines, on the phone for hundreds of hours. What a waist of time. Now the streaming app is full of

Viper122

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7 hours ago

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MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

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Customer Retention Contact

How do I contact someone with customer retention to discuss large increase in my monthly bill? I received an email last month saying my rate would not increase but just got the bill email and it has nearly doubled.

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Customer Service

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Hi cn13! Thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. The transition for Xfinity email users to Yahoo Mail began in June 2025, with invitations rolling out gradually thr

XfinityAmira

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7 hours ago

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Xfinity's email transition date???

I heard that Xfinity is transitioning to Yahoo for email, but haven't gotten any email for this. I've gotten scammers who say they're from Xfinity, but there's no way to verify anything. How can I verify that the email is TRULY from Xfinity????

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Why was there an outage??????

user_5mv0j6

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7 hours ago

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Outage

I have an outage in my area. I wanted to speak to someone about because I work from home so I need an ETA it’ll be fixed. But the stupid ai assistant keeps telling me they can’t connect me to anyone to troubleshoot because of an outage. I don’t want to troubleshoot I want to speak to someone about t

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Xfinity is the shadiest worst service and customer service ever. Random fees when I had to move states, no one bothers to tell me about this as I’m signing up for the service or as I’m leaving the service and bringing back my router and such. But a m

user_eylwr9

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7 hours ago

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Never use Xfinity

Xfinity has the worst customer service and service possible. They make sure to tack on little fees that you pay for every single month so then when you do cancel even two years later, you owe them 100+ dollars due to installment fees that you were paying every single month that you didn’t even know.

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Account help

Xfinity is by far the worst customer service I have ever experienced! they have [Edited: "Language"] up my mobile account and I have been trying to get it fixed for weeks. They always transfer me to another country and I can barely understand the rep. Then they keep me on hold for hours while they s

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Plan

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Never use Xfinity

Xfinity has the worst customer service and service possible. They make sure to tack on little fees that you pay for every single month so then when you do cancel even two years later, you owe them 100+ dollars due to installment fees that you were paying every single month that you didn’t even know.

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Customer Service

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Internet

The past month has been filled with area outages affecting Internet availability in my neighborhood. it is affecting my work and productivity and then also my families downtime on the weekends. there’s never a reason offered for these outages and the ETA of fix is always wrong and extended. when the

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Your Home Network

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Chat transcript

I need a trans script of my last two chats that I had with the agent online for Xfinity because what I was told and what was actually done it’s two different things so I just needed to verify the conversation thank you

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Customer Service

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Cell phone payment

My account was hacked. I called too give my new account information early in the month. However I noticed that Xfinity hasn’t taken out payment for the cell phones and watches which was due on the 12th of this month. I wanted to see if it was a problem somewhere.

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Plan

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I have autopay enabled with my checking account.

user_wepemu

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7 hours ago

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Autopay discount not applied

Can you please check why my autopay discount is not applied to the next bill? I have autopay enabled with my checking account. I have paperless billing enabled too. Xfinity Account Number

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Hi Dena, thank you for responding. No, I am not using a VPN on any devices. The incorrect location occurs when connected directly to my Comcast service. The issue is that my Comcast-assigned public IP geolocates to Ashburn VA / New York NY / Newark N

user_dmtcg0

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7 hours ago

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Incorrect Public IP Geolocation (Shows Ashburn VA Instead of Morgantown WV)

Hello, I’m having an issue where my Comcast-assigned public IP address is geolocating incorrectly. My physical service address is Morgantown, West Virginia, but my public IP frequently resolves to: Ashburn, VA New York, NY Newark, NJ This causes websites, maps, weather services, and search engines t

Question

Xfinity's email transition date???

I heard that Xfinity is transitioning to Yahoo for email, but haven't gotten any email for this. I've gotten scammers who say they're from Xfinity, but there's no way to verify anything. How can I verify that the email is TRULY from Xfinity????

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Customer Service

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internet slow or out for weeks in kirkland, wa

Internet has been slow, like 30mb instead of 1gb. Many unplugs and modem/router restarts and still reporting these low speeds. There's also been an outage in my area 3-4 times in last week. What is going on??

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Your Home Network

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Thank you, @user_65f4ym The admin tool is disabled by default, however, if you wish to access advanced settings (e.g., WiFi name/password changes) via the admin tool can manually enable access through a new toggle in the WiFi Advanced settings of the

XfinityRichard

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8 hours ago

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Gaming Help (Xbox series X)

Hello so my NAT type is essentially closed and i’ve been trying to change it to open. I’ve tried port forwarding but that didn’t work. So I found out there’s a setting on https://10.0.0.1 i’d have to change but for some reason it claims that my login I use on Xfinity is incorrect. The login located

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In other word the problem does not appear to be an outside connection issue. He also observed the set up inside the house and said it was fine. But the problem still exists!!

user_03de5a

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8 hours ago

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MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

Question

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A Tech came out on saturday 12/13. He added a splitter to my line. He was tried his best to fix the problem but it still exists...

user_03de5a

commented

8 hours ago

to the conversation:

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U

MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

Question