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Internet outage
6 hours and still no internet. No communication from Xfinity, by text, with approximate restoration time for 4 1/2 hours. And no way to speak to a live person. Xfinity, you should be better than this. I understand maintenance occurring, but please give me updates on a regular basis, or allow me to s
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Your Home Network
Extended outage
Internet went down at 3pm and at 9:15 pm we still have no service. The last update i received was at 4:45. What is wrong here is that updates are not coming regularly and there is absolutely no way to speak to anyone about this issue. I understand that maintenance needs to occur from time to time, b
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Your Home Network
Porting phone from estate
Am I able to transfer a landline number that is in my grandmother's estates name and through frontier to my xfinity voice account? I have inherited her house and would love to keep the landline number since it holds sentimental meaning. If so would I need a letter from the executors saying it was ok
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Home Phone Service & Equipment
@user_tb3lxc I repeat what is the problem ? I have tried for days to get into my email account to no avail . Please stop the blocking . I need to access my mail now . We don't know what the problem is until you give us information rather than jus
Email account
What is the problem ? Why can't I get into my email ? I have important business to attend to on my email .
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Hey there user_694sei, thanks for taking the time reach out here on the community forums! It's never a good time when you receive new gear that isn't working, so I apologize that the box you received isn't working. It sounds like a replacement would
Xfinity replacement box
Xfinity box has no lights on. Unplugged it. Checked the outlet and changed the power strip.still no lights
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@oregonducks444, We can always pull up your account, and if we can find the email, we can resend the email over to you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service ad
Not able to convert last 2 Comcast Email addresses to YAHOO.
Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family. I am hitting a roadblock trying to convert the final 2. Any suggestions? I believe the others may have got the email invite to convert but not sure. Would like to just get it done. Thanks! ;)
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@barbara43 Is there a way that I can get rid of Yahoo and go back to my original Xfinity email address? I'm sorry, but once you migrate you can't go back. Is your main complaint the ads?
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Xfinity replacement box
Xfinity box has no lights on. Unplugged it. Checked the outlet and changed the power strip.still no lights
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Customer Service
I cannot remember if they did with multiple emails hard to keep track. If so at the time I was not ready to switch but now that I have got used to it I am ready to cross over :) If they did send me one I hope they will at some poin
Not able to convert last 2 Comcast Email addresses to YAHOO.
Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family. I am hitting a roadblock trying to convert the final 2. Any suggestions? I believe the others may have got the email invite to convert but not sure. Would like to just get it done. Thanks! ;)
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Hello @user_q5fgvc thank you for reaching out on our community forum. I know how important it is to make sure your bill is within your budget. I would be happy to look at the offers available on your account. Please send us a direct message with you
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
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WCreeker My team will need to look into the account details to be able to further assist you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.&nb
Procedure when moving a very short distance
My father lives in a senior community. He's moving from one apartment to another about .5 miles away within the same senior community. The ENTIRE senior community has a special contract with Xfinitiy that put all of the residents, hundreds of households, on the same special contract. It's at Rossmoo
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Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
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Billing
I completely understand and would feel the same if I were in your shoes @user_hvb9ua. For your peace of mind, please remember that Xfinity technicians are required to: Show Official Identification: All employees carry a branded badge wit
Confirming customer service tech activity in my area
A man claiming to be a Comcast service tech or customer service person just knocked on my door at 7:45 at night on a Saturday to inform me that there have been work crews in the area and he just wanted to make sure that they haven’t disturbed me in anyway, letting me know that there could be a servi
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No other questions. Thanks.
Nomorobo Discontinued
Now that Nomorobo is discontinued, does Xfinity have plans to up their game on combating the ridiculous number of spam/robocalls? Is there any way to make an arrangement with Nomorobo to bring them back? The process of using Xfinity's spam call protection can be tedious especially using xfinityspamf
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Hi there user_jk29p9, we appreciate you reaching out through the community forums! You can find steps to change the payment method in use for your home services on our support page covering how to manage your saved payment methods, and conversely, yo
XfinitySean
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CC account
I would like to change my Credi Cart #.
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