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DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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X1
Downed line since may and property damage
I need help with an unresolved property/line issue that has been sitting on my property since May 2026. A Comcast/Xfinity truck came onto my property and became stuck in my yard. A second vehicle had to come down and pull it out. I have video documenting the incident. Afterward, a Comcast/Xfinity li
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Customer Service
Transfer Service To New Owner of Residence
I just sold my house and the new owner wants Xfinity. The closest store is 40 miles away. I need assistance so that the new owner can just take over the existing equipment and get Xfinity
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Customer Service
I used my iphone to acess xfinity.com and get the same message that rendering error occured
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
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Hey there, @user_cbd96a, thanks for reaching out through Xfinity Forums regarding your outside wiring. We would be happy to help with the hanging line. Can you please send us a direct message with your full name and your full address? How to Send U
Hanging wire
I have a hanging wire above my driveway from a job that was not finished by xfinity. When I contacted the company they told me that I would be charged for this project to be finished because it is my neighbor's line. This is ridiculous all I'm asking for is the line to be cleaned up.
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Thanks for meeting us here in our community, @user_ldim4o, about your concerns with pausing live TV without a DVR subscription. Customers using an XG2 or any Xi TV Box with the pre-inserted 4 GB SD card can pause, rewind and fast-forward
Is the xg2v2 box still able to pause live tv without a dvr subscription
I used to be able to pause live tv show before I haven’t changed anything on my account called customer service and they said I need to subscribe to a dvr subscription is this true and is anyone else having issues
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jaysan0379 Hello, and thank you for reaching out to us over our Xfinity Community Forums! I would recommend taking a look at our troubleshooting section of the Xfinity Community Forums. Often times the Xfinity app will find connection issues, and can
Upload speed robbery
I pay for 1gbps upload and download speed. The download speed is sometimes at or over what I pay for, but has been as low as 300mbps at times. The upload speed has never been above 120mbps and is frequently lower than 100mbps. I am directly connected to the Xfinity provided XB8 modem via Cat6 ethern
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Hanging wire
I have a hanging wire above my driveway from a job that was not finished by xfinity. When I contacted the company they told me that I would be charged for this project to be finished because it is my neighbor's line. This is ridiculous all I'm asking for is the line to be cleaned up.
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Customer Service
user_il760e Thank you for reaching out to let us know about the issue! I am not showing Vizio on our approved list of partner devices which can be found here https://www.xfinity.com/support/articles/xfinity-stream-app-faqs. If the app was working on
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
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Day long outage
Due to the entire day without internet and television, will I receive credit for the day? Thank you Sherry Leo
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Thank you very much for reaching out to our team about your promotion ending. I will be happy to take a look at the best options we have from here for you. In order for me to do that I will have to ask you to send me a direct message with the full na
UPDATE CURRENT SUBSCRIPTION PLAN
Looking to continue with the internet subscription. I am currently under a 1-year promotion of $40/month @ 300mbps. I also have my own modem. I would like to keep my current plan if possible. [Edited: All Caps]
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Hi, @user_dfi2gh! Thanks for reaching out about your visit. I apologize that you were left waiting and wondering. That is never something we want and are glad to investigate this further. With the technician checking the line and then leaving it soun
Tech showed up then just LEFT and didn't help?
I am trying to get internet set up in a house we just moved into, and I had an appointment that was confirmed multiple times via text message, and then no one showed up. Customer service said that it was "scheduled on an unscheduled day" and that no one had actually been assigned to the appointment.
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Location is the only permission it has. I can't see anything about nearby devices. I double checked my connections and my TV is 2.4. I finally find where check on my phone, and it looks like it uses both 2.4 and 5. I don't see a way to manually cha
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
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user_zm0z3b Good day! If the trees are on your property, tree trimming or tree removal is generally the homeowner's responsibility, even when branches are resting on Comcast/Xfinity cable lines. Xfinity's public guidance states that property owners a
Ponderosa pine trees
We have 65 year-old Ponderosa pine trees in our backyard whose heavy limbs are resting on the cable lines spanning our backyard. How do we schedule an appointment to have them removed before the heavy winter snow hits?
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@XfinityKam I have been asking for call blocking enhancement for years now. Since spammers starting spoofing unique local phone numbers in caller id, the blacklisting feature is useless. Couple that with a questionable SPAM detection system and the
Spam Calls on my Voice Line (Not mobile line)
Comcast can already identify spoofed caller IDs because they don't have the 'V' (for verified) by their number. The filters provided to block potential spam calls are good but they need one more addition. They need to block unverified calls. Let me give you some numbers on a recent analysis I made f
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Same here, issue started after I swapped out my older Arris Surfboard modem for the Xfinity modem. constant lag on everything from game to video streaming and my security cameras.. Swap it back to my Arris modem and issue went away. Call support and
Recurring lag spikes and packet loss every 3–5 minutes while gaming despite modem replacement and line repairs
Hi, I’m having a persistent issue with my Xfinity internet connection, specifically while gaming, and I’m hoping someone can help me determine what could be causing it. I’m experiencing recurring lag spikes/packet loss approximately every 3–5 minutes while playing online games. During the spike, the
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Ponderosa pine trees
We have 65 year-old Ponderosa pine trees in our backyard whose heavy limbs are resting on the cable lines spanning our backyard. How do we schedule an appointment to have them removed before the heavy winter snow hits?
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Customer Service
econcovia Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: •
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Identity Verification not working
I’m trying to place an order online for a phone. When I get to the “identity verification” prompt, i put in my SSN and DOB, and it says that they are unable to confirm my identity. I thought maybe this was an error because the item I was trying to finance was beyond the limit that xfinity would allo
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