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Request for Reissue of – Unused and Expired $200 Promotional Visa Prepaid Card

Hello Xfinity Support Team, I am hoping an official Xfinity representative can review my situation and advise whether there is any possibility of a one-time courtesy resolution. Last year, I signed up for Xfinity Internet under a promotion that included a $200 Visa Prepaid Card after maintaining ser

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Same here. Been with Comcast for 30ish years. If NFL network isn't restored before the season starts, I'm gone.

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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It’s from Xfinity rewards. I explained that to the agent but I was told that was only for diamond but that’s not what the emails say. “ Peacock is already yours. Claim it now to start watching.

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Peacock

I’m starting to get frustrated for over 6 months I’ve been getting an email requesting that I activate my subscription I can never do it but now an agent is telling me I have to upgrade and change my plan but none of that is stated in the emails or in the stream shop where it wants to me to activate

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Request for escalation and technical review: Root Cellar Music Studio landing page blocked on Xfinity Wi‑Fi

I’m posting this in the Xfinity Community Forum to make sure this issue receives a response and is routed to the appropriate security team. Please escalate and re-review the block affecting my business landing page: https://go.rootcellarmusicstudio.com/welcome This is a legitimate lead-generation pa

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Customer service

I already paid the Internet. When can I get it back connected

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user_m0zlju, I'm sorry to hear you had some trouble on the way to a resolution. We appreciate your feedback and bringing this to our attention. The forums are a great resource if you need help or us in the future.   

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If a human being doesn't contact me within 24 hours, I will switch to another provider

Comcast called today and informed me that the employee discount I was receiving for the past year is expiring now. I was expecting this since my husband was a Data Analyst at Comcast and he died a year ago. The problem is, the person who contacted me could not assist me with the transition. She gave

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You can also see how to send us a direct message here @user_r28n3d.

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Monthly bill has more than doubled in less than two years. What can I do to reduce my bill?

My monthly bill was $36.21/month when I first signed up in 2024. Now my bill is $73.22/month, more than double. How can I reduce my bill to be more affordable?

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Hello @user_uhetzg, thank you for reaching out. I apologize for the frustration you've experienced trying to activate your Peacock reward. I'd be happy to take a closer look. Please send us a direct chat message with your full name and complete servi

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Peacock Activation Not Working

Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no

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bkittsley Our field techs do not support the cellular side of our services since that uses the cell towers not the same connections for your home services. For Xfinity mobile issues we would recommend you starting with one of the devices and using th

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Poor Service always goes to SOS Sat coverage

I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.

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user_pc5z56 Welcome to our community forum! I can definitely check on that order to make sure it was processed successfully. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do

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I submitted an order but did not receive a confirmation email

Hello, I submitted an order but did not receive a confirmation email. When I try to log into my account there is an error message. I'd like some help figuring out if I have an installation scheduled or not.

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I submitted an order but did not receive a confirmation email

Hello, I submitted an order but did not receive a confirmation email. When I try to log into my account there is an error message. I'd like some help figuring out if I have an installation scheduled or not.

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I was able to get the issue resolved, but it was extremely difficult. Your customer service is the worst I have ever encountered, and automating it all was exactly the WRONG way to make it better.

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If a human being doesn't contact me within 24 hours, I will switch to another provider

Comcast called today and informed me that the employee discount I was receiving for the past year is expiring now. I was expecting this since my husband was a Data Analyst at Comcast and he died a year ago. The problem is, the person who contacted me could not assist me with the transition. She gave

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user_9kofmf How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c5141. Click "Sign In" if necessary.2. Click the "Direct Messaging" icon.3. Click the "Start

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ESPN Unlimited won't work despite being actived

I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par

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BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market

Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411

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It’s all 6 of our Xfinity Mobile lines on 6 separate iPhones all on the latest iOS, its network, not device, even the Xfinity Tech that was here repairing out Video set top box last week could not get cellular connection on his cell phone which was q

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Poor Service always goes to SOS Sat coverage

I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.

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Hey @user_c9t9xc, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you bringing your concern to us regarding the access to some old Xfinity billing statements from your old account. While we would be un

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Bill from prior address

I'm trying to view statements from a prior address that is linked but inactive. Searching through prior posts, it seems like there were others in this situation but no solution that I could find. Any help would be appreciated. I moved a little over a month ago, and would like to download the May and

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