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Got you, thank you very much for that information. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Sup
Device unlock
My device has been paid off. I tried to use other carrier’s SIM card, but my phone shows locked a d couldn’t
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Thank you for the response. I am an Architect and have reached out to the City of Indianapolis and was advised to get at existing Utility Easement Vacation Approval from all the utility providers. I have completed approvals from Citizens Energ
Request for Utility Easement/Vacation approval - Please Elevate Issue to Engineering / Right of Way Department
We are the property owners of [Edit: Personal Information]. We are proposing to vacate a platted utility easement affecting an interior portion of Lot 8 as part of a boundary line adjustment. We are married and intend to build a pool in between our properties for our large families. Please confirm w
Question
Where is the forum page? Do I have to log in to get access to it?
Cancel my internet
Hello, I will be moving from my apartment located at [Edited: "Personal Information"] on 2/28/26. I would like to “cancel” my internet at that time.
Question
port out pin
Been a customer for decades with hardly any problems or issues until I tried get a PORT OUT PIN from my home phone to a cell phone. . . why so hard to get, why not just have an icon to click on verify account for convenience? Please let me know how/if I can get a transfer pin. Thank you.
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Devices and Equipment
Further research indicates that Microsoft is throttling emails from the *.onmicrosoft.com domain to prevent spammers from using it. Microsoft expects users to transition to their own domains after they start with their *.onmicrosoft.com domain to se
emails sent to comcast accounts being rejected
As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email
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user_yx7sh0 Welcome to our community forum! Thank you for reaching out so we can help you with the utility easement request. Have you already contacted your city to request an easement consent form? Once you've obtained the documentation and filled i
Request for Utility Easement/Vacation approval - Please Elevate Issue to Engineering / Right of Way Department
We are the property owners of [Edit: Personal Information]. We are proposing to vacate a platted utility easement affecting an interior portion of Lot 8 as part of a boundary line adjustment. We are married and intend to build a pool in between our properties for our large families. Please confirm w
Question
@XfinityJorge yes. I meet the eligibility. But when I put in another carrier’s SIM card, it says my phone is locked and need to contact Xfinity mobile care. I tried but was stuck in the infinite loop of robot agents going no where and not helpful.
Device unlock
My device has been paid off. I tried to use other carrier’s SIM card, but my phone shows locked a d couldn’t
Question
Hello, any stautus update about the fix? I really want to use our Orbi router as it gives better wifi speed (tested). I thought I would give the xfinity gateway a try as a modem and it was such a let-down that I can't use the bridge mode.
Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
Question
I'm having a similar issue that started on February 3. I arrived home to find 3 boxes (2 Bolts and 1 Premiere) all with black screens and the "chennel is not authorized" error. The Xfinity CableCard activation page still showed 3 of the cards paired
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Thank you for that. I thought it odd that they would schedule a tech for the lost recordings. We spent considerable time trying to sync the DVR but the rep said it didn't work? I thought the recordings would be stored in the cloud and could simply b
talk to a supervisor
Changed my tv plan and internet speed ONLY but somehow they dropped my landline. We've had that number for 30 years and they released it. Said they were able to recover it but there is still no dial tone so we can't dial out or receive calls. And somehow they removed half of the recordings that were
Question
The "Apple Watch Promotion" is indeed a scam. No amount of searching Xfinity on my desktop and via the Xfinity app reveals this alleged PROMO CODE for the $300 reward toward an Apple Smartwatch SE3!! It is a scam. I spent over an hr on live chat yest
Apple Watch Promotion Scam
I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res
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Agent refusing to cancel internet service
I owe a balance but need to cancel my services and the agent refuses to cancel
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Billing
Request for Utility Easement/Vacation approval - Please Elevate Issue to Engineering / Right of Way Department
We are the property owners of [Edit: Personal Information]. We are proposing to vacate a platted utility easement affecting an interior portion of Lot 8 as part of a boundary line adjustment. We are married and intend to build a pool in between our properties for our large families. Please confirm w
Question
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Customer Service
Lied to and tricked!
Had some issues with customer service trying to get my issues resolved. Staff was friendly but I was told different things by different people. Got disconnected from a 40 min call when I connected with a 3rd person. Was told a higher up would call me back and when the didnt i called back to be told
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Customer Service
That is not what we were hoping to hear. I can definitely take a look at any issue there from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: C
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
Question
Update: The sewer line and my driveway have been repaired as of today. I've been told the company, an Xfinity contractor, who damaged the line, is sending me a check to reimburse me for the cost of the plumber visit to jet wash the line and diagnose
Emergency damage claim treated like it's nothing
On Tuesday, February 3, 2026, a crew contracted by Xfinity was working on my street, including my yard. They seemed to do what they needed to do then left. Late in the evening Thursday, February 5, 2026, my washing machine shut off before it finished its cycle. I walked into my master bathroom on th
Question
@XfinityJohnG Well.... it is dropping again today.... this is beyond ridiculous! We both work from home, this should not be happening. It is affecting our work life!
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
Question
Hello ROBERTKE, thanks so much for reaching out here on our Xfinity Forums and adding your voice to the conversation! Have we tried some simple troubleshooting steps such as signing out/back in to the Xfinity App, or uninstalling this channel, then r
Recordings not able to view
My recordings are recording, and saying there are 4 recordings, but they dont show up in the list to view them
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I completely understand the urgency considering the loyalty and time you have been with us. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To se
Need help Account reward Status
I’ve reached out to customer support twice regarding this issue and it still hasn’t been resolved. All I’m asking is to have my account updated to the correct status. I’ve been a loyal customer with multiple services, and unfortunately my recent experiences with support have been very disappointing.
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I have the same issue again and again. Is there a resolution?
user_e3a569
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Error code APPS 03046
When watching Hulu or Peacock after, the picture freezes and boots us out of the app. Then the following error code appears on the screen: APPS 03046. A search has not rendered any matches for this error code. Does anyone have any experience with this issue? I have also tried the ai assistant.
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