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user_rwbr2 This link provides all compatible devices that would link to our touchscreen https://www.xfinity.com/support/articles/works-with-xfinity-home-devices. I'm not sure there is an indoor siren though that would be compatible.
Remote siren for Xfinity Home
I have an XH Touch Screen panel for Xfinity Home and want to add an additional indoor wireless siren for better upstairs coverage. What model is compatible?
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@user_1jmv9e I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken?
package lost and high latency on overwatch
I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side. Everything looks normal up to hop 7, but at hop 8 the packets time out. At h
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user_vbs9ge Thanks for reaching out about doing a change of responsibility for the account. We can put in a ticket for you to do it remotely, and you can upload the documents the team that handles the request if you like. That will take a few weeks,
Transfer Wifi account to flatmate
Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?
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I'm getting bills for a phantom account
I keep getting bills for home internet service I never had. I moved to a new apartment at the end of Nov 2025, and the technician came and said the hook-up was not possible in my unit. The service never started, but I have now received 3 months of bills.
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Billing
i do get the stream thx. will try uninstall if i can find. problem is it downloaded then disappeared so i dont even think it installed. it is stuck in cyberspace
help to install app
i have asus vivobook 14 and it has downloaded but not installed xfinity stream app. its hiding here somwhere. can it be found and installed? help? thx debbi
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Canclel/close my account now
Hello I want my xfinity account closed and canceled now. Any and all services should be terminated ASAP. I will not accept a call back. I will not call in. I will not jump through any hoops. Cancel and close my account now please.
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Customer Service
Transfer Wifi account to flatmate
Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?
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Sign-In and Account Management
Canceled my Account
I send a message out months ago to have this Now account canceled. Please canceled! My name is [Edited: "Personal Information"], address is [Edited: "Personal Information"] or Personal Address [Edited: "Personal Information"] My phone number is [Edited: "Personal Information"]. The last 4 of my card
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Customer Service
😆 you can not like I can not remove The Communist News Network or Most Surely No One Watching from my package. Only option is to go antenna.
How do I remove Fox News and News Nation from my package?
I don't want any of my subscription dollars to fund so called "news" organizations that don't have publicly accountable editorial standards and no publicly stated standards for journalistic ethics.
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Thanks for reaching out @user_gsjv0k! Having upcoming travel plans, I can understand how important it is to finalize changes before you leave. We can absolutely assist with cancelling the services on the account. I noticed you also sent
No fully online option for cancellation
I need to cancel my Xfinity plan. Online, I read that this can be done by either going into the store, or by scheduling a callback. I cannot visit a store right now because I will soon be traveling. When I click on the "schedule a callback" button, the ONLY option is on March 1. This will not work f
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No fully online option for cancellation
I need to cancel my Xfinity plan. Online, I read that this can be done by either going into the store, or by scheduling a callback. I cannot visit a store right now because I will soon be traveling. When I click on the "schedule a callback" button, the ONLY option is on March 1. This will not work f
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Customer Service
@user_li3f15 right? It went off and on for about 20 mins and shut all the way old. That was an hour ago. Thanks Xfinity...
Outage not being fixed?
It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could
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Thanks for reaching out to us on our community forums @user_9i3roh! I can understand why you’re frustrated, especially if the internet stopped working after a few days and the technician found that the router needed to be replaced. This fee wou
Dispute a charge
Can someone please tell me how to submit a billing dispute? I was charged for an in-home service, but the in-home service was to fix Xfinity's service problem. I self installed the Xfinity's router in the beginning. The internet worked for a few days then stopped working. When I scheduled the in-per
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You can't split the combined bands if you are using their pods. It's required for them to be able to function.
How to split 2.4ghz and 5ghz Wi-Fi
I have a XB7 and 3 Wi-Fi extenders. I need to split the Wi-Fi but don't see an option for this online or in the app. I have a device that can only connect to 2.4ghz and I need it to be continuously on that Wi-Fi and not switch to 5ghz because that would make the device stop working. How do I make su
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1 of 3 Cell Phone trade ins lost
I mailed three iPhones in for a trade in to get new phones. All three were dropped off at the same time and two of them have been processed and credits applied. One of the phones (an iPhone 14 Pro) is showing as "not yet shipped" by the USPS. It was taken directly by a Postal worker along with the t
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Customer Service
Thanks for taking the time to share you experience here on our community forums, user_6eemtf! Moving is already a massively stressful ordeal, so I'm truly sorry for everything you've endured over the past few days on top of it. Our team would love to
Xfinity is not the company to go through
I’m going to try and make a very long story short. I have spent eight hours on the phone with Xfinity between two days. All I needed to do was transfer my Internet from one home to the new home. I scheduled an appointment online but that appointment was further out. This is where it all started. I c
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@XfinityBenny, thanks, I had a technician come, and he did fiddle with some of the modem cable and whatnot, yet I am still getting these errors in the modem log. Technician said that there is nothing wrong with my side of the equation (namely the ca
Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?
Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?
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@Andking Thanks for reaching out to us we do hate to lose you as a customer, but we understand your concerns. I'll be happy to assist you with the cancellation of your account, to get started I just need you to send me a direct message including yo
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Canclel/close my account now
Hello I want my xfinity account closed and canceled now. Any and all services should be terminated ASAP. I will not accept a call back. I will not call in. I will not jump through any hoops. Cancel and close my account now please.
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