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double billed
hi, i was double billed. i just had a payment of 161 come out when i’ve already made that payment in two parts, one for 99 and one for 60. i need that money refunded to my bank account immediately because i need it for food. please respond.
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Customer Service
@user_s6in38 This video will help you solve the issue. The phone however will be wiped clean of everything like when purchased new. Hopefully you were backing up the phone to Google or Samsung so you can recover all of your contacts, messages, phone
passcode recovery
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
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Hi there, @user_c7vo2s ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Thank you for the update regarding your service, I'm truly sorry to hear the inconvenience this is causing
Severe degradation of download speeds between 6-11pm
Per subject, experiencing drops from 2gb to 5mb in evenings stating this week. Planned maintenance in area was scheduled but degradation stated before this date and continues afterward. Tech visit scheduled this Monday- if congestion at local node can be confirmed is there a fix possible?
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Received Payment?
Hello, I've been trying to speak with a live agent regarding my payment that was mailed on January 24, 2026 in the amount of $236.67 with Check Number: XX53. It hasn't posted to my account; however I don't want my services interrupted as it hasn't been posted yet. I tried to schedule a call back sin
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Billing
Numerous Internet issues for the last month
I need help with my Internet as it is not working or having outages for an entire month while trying to work. I have had the equipment replaced and still having issues. I should not be charged for the last month and I need somebody to review might pricing as well. I am at the point of finding anothe
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Your Home Network
Stolen watch
Went out of town this weekend. Somebody stole my bag and my watch is in the bag.
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Customer Service
The 4K max fire stick works fine with Xfinity stream, 4K select not at all for me
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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user_ucp1yp It sounds like the security certificate message that you may get depending on the browser setting where you can select to continue. Clearing the cache and cookies on the main computer could help out. What internet browser are you using on
smtp problems
My outgoing email stopped working today on all 3 devices that I use for my comcast email. Incoming mail is working fine, but outgoing mail is saying that my user name or password is incorrect. I have not changed any of my settings, and double checked that they were all correct. Restarting does not h
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The problem appears to be a firmware change in the "Select" version of the 4k Firestick, that Xfinity is sensitive to but the16 other streaming apps we use, are not. We found an older HD Firestick on Amazon and no longer have the problem.
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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New to this page and trying to find my way around. I have not been successful getting answers from xfinity chat line and it is frustrating. You can forget about phone call since the AI is the gate keeper not letting your calls go thru.
Connected devices
I have over 11 devices connected to the WiFi with xfinity gateway XB8, but the app only shows 5 or 6 devices connected. It shows my iPhone, laptop, and Amazon echo not connected and they have been connected for almost three days now.
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Error from Thunderbird
Sending email from my comcast.net account not working
My email either fails to send or when it gets sent is delivered with hours of delay from my iPhone for my Comcast’s.net email account.
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I dealt with pixelation for 12 years. Never fixed.
Cable tv pixelating
Only when watching cable. Apple TV fine. Everything tight and tried rebooting. Happened when temps dropped
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Xfinity = 2018, Youtube TV=2026
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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It's in the Xfinity app coding that they don't keep up on. Had issues with Apple tv 4k boxes using the Xfinity app only. Apps have to keep up with the streaming devices not the other way around. When I contacted Apple over Xfinity app issues, they la
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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Xfinity wants us on their equipment so they can see/sell our network traffic. Sell us “advanced security” and broadcast the mobile hotspot for Xfinity mobile.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Hi there, @Fprzybyla Thank you for taking the time to reach out regarding the wrong music channel aspect ratio you are experiencing. Since it's been a few days since you last posted are you still experiencing the same issues?-Richard
XfinityRichard
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Report music channel aspect ratio issue
All TVs in household have wrong music channel aspect ratio appearing as letterbox. Occurred overnight with probable cause an “update” sent by Xfinity. Called support and ran through all suggested fixes with no result. All neighbors having same issue. Xfinity please fix.
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