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I'm missing the last few movies they're not going into my account Whatever date all these movies came out in my account it says I claim them but they're not in my movie Library. 1) Sex and the City 2) Melissa McCarthy life of the party
Reward movies claimed but not showing up
The movies I'm claiming on my Xfinity Rewards now going by membership Rewards are not showing up in my account at all not but are they are showing up in my claimed Rewards. Here's the name of the movies that I'm missing but I claimed them even told me enjoy my movie. 1) Sex and the City 2) Melissa M
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Billing
I never received a response for the Apple watch billing. My understanding is that I'm being billed for the watch when the Xfinity employee I spoke to told me it was free. Please respond. Mark [Edited: "Personal Information"]
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Billing
Coax Wall Installation
I need help scheduling an appointment to have a technician install a wall port for Coax line.
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Customer Service
I am having exactly the same experience.
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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Xfinity mobile is denying to to unlock my fully paid off phones
I have been with Xfinity Mobile since 2019, a valued member, as I've been referred to. Since May 14, 2026 I have been dealing with this carrier locked issue, I have five devices on my plan, 1 smartwatch, 1 iPad, and 3 phones, 2 of the phones were purchased at the same time, in March 2023, the other
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Customer Service
curtiskam We can absolutely go over those options with you! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of th
Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?
I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.
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That is exactly what I'm looking for, a bundle with Netflix and Apple TV that doesn't make me rebuy Peacock.Thanks for your prompt answer!
Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?
I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.
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Hey there, @user_b4mu17! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your services and a new line being ran. The lines can get water damage due to any damage t
Xfinitys ridiculous solution to my issues
I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues. The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this. He p
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Accepted Solution
I have been able to answer my own question. ! :-) The signal is routed through the XG1-v4 cable box into a Yamaha HTR-4065 AV Receiver. The HTR-4065 had never had the firmware updated. Apparently the HTR-4065 with v1.11 firmware was not compat
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Xfinitys ridiculous solution to my issues
I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues. The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this. He p
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Customer Service
@user_nsq14k, thank you for the update. We appreciate you working with us. We know your time is valuable. Take care and have a great weekend!
Bait and switch. Paid for 300/300 symmetric service, but order confirmation shows 300/100
Bait and switch. Please help. Paid for 300/300 symmetric internet service as a new customer, but order confirmation shows 300/100. They issued me an XB7 modem. When I go to Account and Manage/upgrade internet speeds, they offer up to 2gb/2gb symmetric service and it says 300/300 is my current plan.
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Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
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Network
user_ehzrqh I would be reaching out if I were in your shoes too. In the future please first start by creating your own public post that way help and ticketing will be created correctly. That said let's pull your account up. Please send us your full n
Send direct message
I am trying to send a direct message so I can schedule an appointment to have my external cables moved.
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Update: Sean determined that the XB7 that was originally issued to me was what was holding me back. They sent me a newer model and I was immediately able to reach above 300/300mbps symmetric upon activation. Thank you xfinity for resolving the proble
Bait and switch. Paid for 300/300 symmetric service, but order confirmation shows 300/100
Bait and switch. Please help. Paid for 300/300 symmetric internet service as a new customer, but order confirmation shows 300/100. They issued me an XB7 modem. When I go to Account and Manage/upgrade internet speeds, they offer up to 2gb/2gb symmetric service and it says 300/300 is my current plan.
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peter381 Thank you for testing that and providing those additional details. That actually helps narrow things down quite a bit. The fact that you can successfully access your Comcast email through a web browser while connected to the Ne
Apple iPhone mail app "Cannot get mail" error on home router
Hi, After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mai
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I had the same problem. Had to switch to a higher cost plan to get unlimited data where I had it on a lower cost plan previous. It is a money grab by Xfinity because the corporation is greedy and they don't care about their customers.
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Bait and switch. Paid for 300/300 symmetric service, but order confirmation shows 300/100
Bait and switch. Please help. Paid for 300/300 symmetric internet service as a new customer, but order confirmation shows 300/100. They issued me an XB7 modem. When I go to Account and Manage/upgrade internet speeds, they offer up to 2gb/2gb symmetric service and it says 300/300 is my current plan.
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