Xfinity Community Forum

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I'm commenting via this post as my direct message has gone unanswered. I use a CableCARD in my Tivo. It's been working fine, but on Oct 19, 2026 we had a power outage, which caused the Tivo to reboot. After the reboot I get a V58 error (chann

user_7uas3p

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8 hours ago

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Cable Card Tivo V58 error

cable says not authorized v58 code all channels out. need infinity support for direct message

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@user_z9x61p Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we can do to get this line properly buried. To be able to discuss account specifics, please send a direct message by clicking the cha

XfinityRaul

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8 hours ago

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My Cable Lines Are Still Not Buried

We have been waiting for 8 weeks to have our cable lines buried. We've called the customer service line several times and have spent hours on the phone waiting for a representative. Each time they claim that a ticket was made for the order. On each occasion an Xfinity employee comes out to "review t

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No additional issues or concerns. Thanks.

user_arnhf4

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8 hours ago

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TV sports app

TV, press C, to access sports app. Go to Settings to Follow Your Teams. Select a league to add teams to Your Teams. 6 of my teams have been deleted! There are no longer any teams to choose in NCAAM or NCAAW. Limited conferences available in NCAAF. Whatever Xfinity did recently to update this app has

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user_o0lb8v We appreciate you taking the time to share your perspective, and we want to acknowledge that you've raised some important questions that deserve more than a generic response about pricing. You're absolutely right that

XfinityAirelle

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8 hours ago

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A $30 Monthly Increase — At What Cost to the Consumer?

Hello Friends, I understand that complaining only goes so far. I understand that the individuals who receive and respond to these complaints often have little, if any, influence over the decisions being made. And I understand that Xfinity, like any major corporation, operates with one primary object

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Refusing to help disabled person

I want to transfer my phone number to another carrier. My phone is broke and cant receive texts so I am unable to receive the transfer pin via text. Customer service told me I have no option but to go to an Xfinity store to get my phone number transfer pin. I am disabled and can not get to a store.

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Customer Service

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Pair existing cable card with new Tivo Edge

Need advanced repair team to manually re-pair my existing CableCARD to my TiVo host ID. I replaced a failed Tivo with a Tivo Edge. Online pairing tool is failing with an error message.

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Non-X1 Service

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Why can I never get a live agent?

Xfinity Assistant is a colossal time-waster -- spent 35 minutes on it today trying to get a Live Agent to answer a billing question. How does anyone get someone live on the phone? I have been a customer for 28 years and am really disgusted.

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Customer Service

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I also have spent 35 minutes trying to get a live agent on the chat. Comcast customer service is the worst out there. I have a simple question and can't get a live person to answer.

jenmaryland

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8 hours ago

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AutoPay $10 Discount

I just changed my plan and was quoted $85 per month which includes a $10 a month discount for using autopay from a checking account. So far all looks ok on the billing with the exception of the $10 autopay discount. Thanks, Steve

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I am not getting the autopay discount either!!!!

jenmaryland

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8 hours ago

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AutoPay $10 Discount

I just changed my plan and was quoted $85 per month which includes a $10 a month discount for using autopay from a checking account. So far all looks ok on the billing with the exception of the $10 autopay discount. Thanks, Steve

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Just needed usps qr code to send my device

I am extremely disappointed with the way I was treated by your representative during the call. I contacted Xfinity in good faith to get a resolution and understand the options provided to me, but instead, I was humiliated, mocked, and made to feel disrespected for simply asking questions and request

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Customer Service

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Cancel service

I moved and started using AT&T I want to cancel

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Flex

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Need advanced repair team to manually re-pair my existing CableCARD to my TiVo host ID. I replaced a failed Tivo with a Tivo Edge. Online pairing tool is failing with an error

Rothgar

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8 hours ago

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Re Pair existing cable card with TIVO Roamio

Need advanced repair team to manually re-pair my existing CableCARD to my TiVo host ID. Online pairing tool is failing with an error, and phone support was unable to help."

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It's always our pleasure to help, @steve1214! Here's an excellent source of further information regarding the Automatic Payments and Paperless billing Discount (APPD). Please let us know if you have any other questions, and thank you for giving us th

XfinitySara

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8 hours ago

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AutoPay $10 Discount

I just changed my plan and was quoted $85 per month which includes a $10 a month discount for using autopay from a checking account. So far all looks ok on the billing with the exception of the $10 autopay discount. Thanks, Steve

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Waiting reply —security opened a trouble ticket,—no,one has called yet

user_904ke7

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8 hours ago

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Help getting to my email (Edited)

Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]

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Help getting my Comcast email back kept getting user name or password incorrect it was fine for the past week of so i cannot even get to my email screen to access prior emails

user_904ke7

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8 hours ago

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Help getting to my email (Edited)

Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]

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user_arnhf4, Thank you for explaining that further, and I really appreciate the detail you’ve provided. I understand the distinction now. While you can favorite a team through the Sports experience, that isn’t restoring the functionality

XfinityGabriel

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8 hours ago

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TV sports app

TV, press C, to access sports app. Go to Settings to Follow Your Teams. Select a league to add teams to Your Teams. 6 of my teams have been deleted! There are no longer any teams to choose in NCAAM or NCAAW. Limited conferences available in NCAAF. Whatever Xfinity did recently to update this app has

Question

Official Solution

@user_wjvjwh We're happy we were able to get everything resolved for you! After reviewing your account, we found that your preferred contact information was associated with your Manager profile rather than your Primary profile, which was preventing

XfinityAirelle

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8 hours ago

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Membership benefits Page not allowing access

I am the primary and sole user of my Xfinity account. I have only one email listed. The site says my accounts are linked. I still can not access the membership benefits page even tho Im getting emails telling me I have unclaimed rewards Message I get when clicking on the page " Sorry, you not eligib

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user_ey1nnd Hi, thanks for reaching out and providing meticulous details, so the Community can understand the concern. We can certainly understand how frustrating it would be to see "No Recordings" on your X1 boxes when you know the recordings are st

XfinityMartyR

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8 hours ago

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X1 cable boxes show no DVR recordings

Subject: X1 boxes show "no recordings" even though Xfinity can see them (3 new boxes, same issue) Hi, I need help with a Cloud DVR problem that has not been fixed after multiple support calls. Problem: When we open Saved/Recordings on our X1 boxes, they say we have no recordings. Xfinity support can

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This has been going on since we got xfinity at this house back in 2020

user_luqkbi

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8 hours ago

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Espn channels glitching

For months now, the ESPN channels glitch while all other channels work fine. Any feedback/resolutions??

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That’s a great question because it’s not just espn, it happens all the time. I just got a new router (our 3rd in the last 12 months) and an extender pro. Turned on espn and still the same issue, recycling the same 5 seconds multiple times. &nb

user_luqkbi

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8 hours ago

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Espn channels glitching

For months now, the ESPN channels glitch while all other channels work fine. Any feedback/resolutions??

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