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Thanks for reaching out @user_g0l89k! There was a wide service interruption for cable that should be resolved by now. Please let us know if you still need assistance.
outage in my area?
My cable connects when I turn it on The name of the program shows and 3 dots act like its getting the channel--but it never connects/starts the show, It is this way on all channels.
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user_d72osc Thanks for letting us know about the issue! You van view updates to a service interruption affecting your area by logging into the Xfinity app or at the following link https://www.xfinity.com/support/statusmap.
My cable is out
I’m a Xfinity customer. My cable stopped working and it said on screen we’re having issues on our end. Tried calling and line isn’t even ringing then disconnects
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Thank you for reaching out to our team. There was a known issue that our engineering team was able to resolve as quickly as possible. If you are still experiencing any issues we are happy to assist you from here.
Can’t reach anyone by phone
I’m having an issue with XRE-00021. Can’t reach anyone by phone. Saying not in service.
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user_gqqc61 thank you for using the Xfinity Community Forums page to reach out. How are your TV services currently performing now?
What is the status of my xfinity tv services
I have no tv service, just a pat phrase that I should try changing stations and if that doesn’t work, check back later
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user_7qysza thank you for using the Xfinity Community Forums page to reach out. How are your TV services currently performing now?
Tv channels not working. Issues with cable box. Not able to reach tech support, or utilize the chat box support, and the wifi is slow.
None of our channels are working, and we're not able to do a support chat, and none of the customer service phone numbers are working. I'm very annoyed after a hard day of work; we cannot come home to watch our TV, nor be able to reach anyone at Xfinity customer service.
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user_l00134 Thank you so much for reaching out for help with your services not working. We are always happy to help get you back online. To start, have you by chance already used our troubleshooting options in our Xfinity assistant?
tv doesn't work, can't get on xfinity website. help!
nothing works, service, website, customer service
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Anyone can help me about this I am really tired trying with Xfinity
iPhone eSIM stuck on "SIM Locked" - Phone support says unlocked but activation server is not updated
Hello, I am trying to unlock my iPhone, which uses an eSIM. I have contacted Xfinity Mobile phone support, and the agents tell me that the device shows as "unlocked" on their end. However, the phone remains completely carrier-locked. I have already performed the following troubleshooting steps: Veri
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Hey there, @user_nt3m49, thanks for reaching out through Xfinity Forums regarding your services. We would be happy to help with any subscription questions. We definitely do not want to lose you as a customer. Some of our TV boxes support the MasterCl
Masterclass App
Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec
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user_c64e22 Thanks for reaching out to us here today with your concerns! You can view updates to service interruptions affecting your area in Xfinity app or at the following link https://www.xfinity.com/support/statusmap.
Outage
I have no cable ….. other people who have Xfinity in my apartment building also don’t have cable so I’m asking. Is there an outage in my area 02370
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user_b4f3e3 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu
Television froze up
Picture is frozen on all sets. I have unplugged and plugged back in. It acted like it was going to reboot but just came back to frozen screen. I have tried to make contact on 1-800-xfinity. Not working.
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Sorry to hear about the interruption you were experiencing user_zonfpr, but appreciate you stopping by to let us know what happened. Has your service come back since your comment?
No TV Service - Need ETA
No TV signal, can't get through on phone or online. Need some answers ASAP.
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Hello user_dmazqt, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I am happy to assist you if I can; are you still having issues?
cable tv froze
Having terrible issues across phone and tv. Just got your phone service. Tried your 800 number... recording . Not sure internet is functioning correct. Reset the box
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Hi there @shamm222. Our support for cable cards is pretty limited these days. Have you done any troubleshooting?
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Cable Card Tivo V58 error
cable says not authorized v58 code all channels out. need infinity support for direct message
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