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@SummerOfGeorge @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Lower speed then purchased and connection drops
Hello, My plan is for 1gig of speed but recent speed tests across all my devices are showing around 90mb download speed and similar upload speed. I have tested this on multiple computers, reset my router and personal modem many times, and updated firmware on the netgear router. I have noticed that t
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@user_eb396f Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I have three kids of my own and understand how important it is to keep them safe when they get cell phones. I'd be more than happy to see how we can h
Change number
Receiving too many unsolicited calls on my child's phone, want to change his number
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Hi user_egn0zl! We sincerely appreciate you taking the time to visit our Xfinity forum. Thanks for being a customer with us, and please know my team is always here to support you with your service needs. So that we can ensure everything looks good on
Activation
Please help me activate the new modem for account ending in [Edited: "Personal Information"] for the contact number of [Edited: "Personal Information"]. I am texting from a different phone but that is the number for the account. I’ve had the modem for 3 days and cannot activate it because I cannot c
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user_q90c5r, Thank you for reaching out to Xfinity Support. Let us know if you still need assistance. I know our experts are wonderful, so I hope you were able to get things working.
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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@user_n3cej0 Thanks for updating your topic ! Glad things got squared away ! Now closing your marked "Solved" topic. Be well !
Very slow internet, and very low downstream power levels. (dBmV)
Hello and good day, I've had some connection issues occurring for the past few weeks, and although they started off as an intermittent problem, they have now become constant. My download speeds always used to be at, or slightly over, 1200Mbps. Recently, however, they began to test under 20Mbps consi
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@user_dqs22 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Intermittent Internet Redux 2
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
Question
@user_kdahsj @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Port Forwarding Not Working
Ive seen this issue alot, my port forwarding doesnt work. I have a wireguard server setup on my server so I can remotely connect to my network to do work and such, but I have not ever gotten port forwarding to work so I have to fall back to UPnP. I dont need a link to a article on how to turn on por
Question
First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t
Outages Every Day
Since the hurricane, a year and a half ago, I've had outages regularly. Almost every day now. Anybody have a clue as to what's going on? Honestly, it feels like the late 90's and the pathetic service I received from their phone service. Seriously beginning to consider some alternatives.
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@user_bnplm1 Our team can provide some assistance! If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support:Click "Sign In" if necessaryCl
I can’t see to get my service hooked up.
I can’t seem to get my service hooked up when I am available to get it hooked up and I am already being charged a monthly charge and I have been waiting since December 5 th this to be done.
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Intermittent Internet Redux 2
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
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Your Home Network
Sure thing, @CMP1057! I'll give you plenty of time to try that out, then I'll plan to check in with you next week to see how it's going :) Of course, you're welcome to reach out here sooner if you need to.
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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Concern moved here to the Customer Service help section.
Service [Edited]!
This service isn't the same as it was back in the days. The service now [Edited: "Language"]!!! If not every day it's every week that my wifi service is out for whatever reasons! Yall always talking bout yall working on it. Yall work on it for it to go out three to four more times after yall so call
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Hi there, @user_9lrr78 Thanks for reaching out to us on the Forums! I'm sorry to hear that you would like to cancel your services. We can certainly assist you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Mess
Cancellation online
I would like to cancel my Xfinity service and would prefer to complete the cancellation online through this forum. Please let me know the steps required to proceed with canceling my account and when the cancellation can take effect.
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user_0sedpd Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
XfinityThomasB
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Cancel my service
I want cancel my service I no longer need it.
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