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Also of note - today was using the Xfinity speed test , with the old modem , it worked fine - With the new modem , the Xfinity speed test site reports 200-300 Mbps down , 0.7 - 1.5 Mbps up Ookla reports the speeds in the post above - thought i
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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1.2 Gpbs + extra 100 Mbps down / 35 Mbps up - Testing ok? on down ( 950 - 1050 ) -- up seems capped/limited to 19-20 Mbps - Tried all the basic t-shooting steps - TODAY , replaced Netgear modem that was limited to 1 Gbps - TODAY , tested at 950-970 /
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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ABC freeze
Been having this trouble for days now. My other channels seem to be OK
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Channels and Programming
bobkn1 - Thank you for sharing your feedback and for being part of the Xfinity Forums community. We truly appreciate you taking the time to connect with us. Our team is happy to take a closer look and make sure you’re getting the best possible
xFinity 2G vs 1200Mbps X2
This is informational, rather than a question. For more than 6 months, I ran 1200Mbps X2 using an Arris G36 modem. (Certified by Comcast for what they then called next generation.) It gave 2360/360Mbps down/up. I had a billing question today. The agent offered me the new 2G service at a lower price.
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I was told once the Pin is used by your new company that your Xfinity phone will be disconnected. No need to cancel but I will know tomorrow if this is true.
Getting Transfer Pin
Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button
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I am having the same issue. They aren't even trying to upsale me! The security division cannot figure out WHY I cannot generate a pin either in the app or online in my account. Tomorrow I am going to the store to have my identify verified and get tha
Getting Transfer Pin
Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button
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@bria5544, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Messag
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
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Customer Service
I am glad to hear you were able to successfully get the motion sensor added to the account using the process provided by our amazing @XfinityBecker. Please let us know if you need any further assistance! @tucsonUser20!
No option to add motion detector to service from Xfinity apps
I have had Home security service since 2016. Recently, a motion detector went bad -- I replaced the battery but it is still not functional. Xfinity app identifies it as "tampered". Found a new "Motion Sensor" at the Xfinity store last week. Both the store rep and I could not see an option in the Xfi
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Following @XfinityBecker advice, I was able to delete broken and add new detector through keypad and call to Xfinity.
No option to add motion detector to service from Xfinity apps
I have had Home security service since 2016. Recently, a motion detector went bad -- I replaced the battery but it is still not functional. Xfinity app identifies it as "tampered". Found a new "Motion Sensor" at the Xfinity store last week. Both the store rep and I could not see an option in the Xfi
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user_npmv74 Have you tried using a different web browser as well as clear cache/cookies?
"Looks like you're not an Xfinity Mobile customer" despite definitely being an Xfinity mobile customer
When I login to Xfinity Mobile, go to the top right dropdown and click "Account", I'm redirected to https://www.xfinity.com/mobile/my-account/add-xfinity-mobile/non-user where it says the error message in the title. Just looking to access the information on my account page. It suggested contacting t
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Why can’t I talk to a live person
This is ridiculous I get an email that my plan had changed and that we won’t be able to record anything. I did not change anything but I can get any answers because I can’t talk to a human
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Customer Service
@XfinityAngie Yes, I'm still having issues enabling Admin Tool Access in the Xfinity app. I don't use the built-in wi-fi or any internal routing. My XB7 modem is in full bridged mode. I checked and I have the latest version of the app from the app s
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
Hey @Marknles, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Internet connectivity issues. Could you please provide some further details such as
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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I'm still having the same issue, and I have followed advice on these forums, and all of them say it is a known issue between xfinity and peacock premium as part of the free subscription with having 1G internet. there is also no option to send a dir
Peacock not working as a 1GB internet subscriber
Peacock Premium that comes with our 1GB internet stopped working this week. Tried re-activing and it now says that we are not elibilbe for this offer (but we have 1GB internet and received an email that we have this for free with our account). Please help!
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@user_erdxgw You may have to clear cache and cookies or try in a different browser. You have to be signed in to send a message.
Peacock subscription activated but not working
I have the xfinity gig service with free 2 year peacock subscription. I was able to link and activate it the night that I signed up for the gig service and use peacock, however now peacock says I have to upgrade to a plan to watch. The activate peacock link is back on my account page, but when I cli
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Hi there, @user_tmb23d! Thanks for reaching out! We are glad that you joined Xfinity Mobile and are happy to further help with the device stuck in transit. We have a ticket we can open to check on the shipment and open a claim with USPS if needed. Th
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
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Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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Your Home Network
Thank you for confirming that you have tried resetting the modem and exchanging it for a new one @user_uyuuvw. I also see that you have tried switching out your cable boxes as well. Let's take a closer look and run through some additional troubleshoo
Picture Freezing while watching Apps -
I'm having trouble with the picture freezing while watching apps, most notably on HBO and HULU. It happens more often when watching in the evening then during the day. HULU also gets the sound off-sync with the picture. So frustrating, I restart the box all the time and it never fixes it.
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Hey @user_lusl3k, Thank you for visiting our official Xfinity Forums Community support page. As someone who always uses the Xfinity Stream App, I can understand the importance of it working when I need it. Could you please provide more detail such as
XfinityDemitrius
commented
20 hours ago
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Xfinity stream app is not working
Every time zi launch it says problem envountered
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