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Music choice channels?
So I have question I’m just seeing if anyone else is having issues with the Music choice channels? I like to listen to these channels it’s kinda background noise for me but recently this week it gives me an error code having trouble connecting. I refresh the box, unplugged the box and then I got ano
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Customer Service
Xfinity App is not compatible with my phone.
So...the Xfinity app is the only way to activate my modem?
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Your Home Network
Thank you for reaching out to our team about that coverage issue. I am sorry to hear that you are experiencing any issues with that. The best resource to see our current coverage is at the https://www.xfinity.com/learn/mobile/network-coverage site.
Why is Xfinity coverage better than Verizon?
We recently changed from Xfinity Mobile to Verizon, but we're noticing that there are places where we get no signal when we did before and are thinking of switching back. This makes no sense to me since Xfinity uses Verizon's towers. It's possible it has to do with Xfinity using their hotspots behin
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No. I haven’t even had it that long and the tech said it’s a good box, not one of the bad ones. If a new one magically shows up it’s not getting installed. Not gonna lie, still really pissed about this and the [Edited: "Inflammatory
Equipment upgrade email and website offer
I received an email telling me that’s it time to upgrade my tv equipment. Clicked the box, it’s on its way. A day or two later it appears on my porch, and it’s a streaming box for a second tv. I don’t have one. I didn’t ask for one, I figured it was a new primary box that was coming. After much hoop
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Why is my service keep shutting off
My service keeps shutting off and every time it shuts off when I get on my phone operated with a different company it says that my service is at perfectly fine but yet my internet keeps going down
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Your Home Network
Hello, and thanks for taking the time to post here on the community forums, AlsoITHelpDesk_qz0kl6! I'm sorry that the website hasn't been cooperative. We can definitely take a look to see what's available to the account on our end! Please send us a d
Plan Builder Not Working
I tried to change my service over to the 1 Gigabit 85$ for 5 years offer a week ago (using https://www.xfinity.com/digital/offers/plan-builder), got a confirmation, and nothing changed. I have done this again today, and hoping it will post this time. I can share screenshots and documentation as need
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About extra fees
Hi, I’d like to request a courtesy waiver for the $38 in one-time charges on my October 16 bill. The $38 consists of a $25 eCheck/EFT return fee dated September 22 and a $13 late fee dated October 16. I recently started my Xfinity service on September 16, 2026. I believe I may have entered the wrong
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Customer Service
Hi there, and thanks for taking the time to reach out here on the community forums! I'm sorry to hear that a new account may have been created instead of having the account transferred. Do you happen to know if the original account was cancelled when
Ownership transfer
My gf and i went to my local xfinity store a few weeks ago in hopes of transferring my gfs account into my name, but it seems like i got my own internet plan & account instead. How could i go about getting this fixed?
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cougarx47 thank you for using the Xfinity Community Forums page to reach out today. I understand that you are trying to rent a movie. Do you know if the code you were sent is related to our Xfinity Rewards program? How exactly was it sent over to you
How to use a code to rent a movie
I was sent a code by xfinity to rent a movie at no cost. I have searched on the internet and faq but unable to find the answer, I hope you can help. They did not send instructions or if there is an expiration date. Thanks
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Cancel my home security
Hi. I would like to cancel my home security all together please. We no longer need it
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Devices and Equipment
Why do I get lied to by 3 agents when I'm just trying to get additional service.
On the phone now for 2 hours! 3 agents flat out lie to me, nothing unusual for Xfinity customer service unfortunately. I want to get additional Internet service at another address but after repeatedly going over service info and Internet package they say we can't schedule a ln install, let's get ano
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Customer Service
user_ssrebt. I completely understand why you’re frustrated. If the email said it was time to upgrade your TV equipment, it makes sense that you expected a replacement for the equipment you already had, not an additional streaming box. I’m
Equipment upgrade email and website offer
I received an email telling me that’s it time to upgrade my tv equipment. Clicked the box, it’s on its way. A day or two later it appears on my porch, and it’s a streaming box for a second tv. I don’t have one. I didn’t ask for one, I figured it was a new primary box that was coming. After much hoop
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Hello @binaural2000, and thank you for sharing your thoughts and concerns here on our Xfinity Community forums. We completely understand why you’re frustrated, especially now that you’re trying to record live sports where schedules and p
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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2.4 Ghz with XB8
Hi There. I have smart lights that require a 2.4 GHz connection. My version of router does not allow me to change in app. Can you olease help me set up individual bands for the 2.4 GHz and all individually? [Edited: "Personal Information"]
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Your Home Network
Thank you so much for your time today. Yes, I can get a new voice remote shipped out to you with no cost to you. I would need to send an approval out to you for your to approve the shipment of the voice remote. Can I please have the best telephone nu
Requesting an additional XR15 remote for my 4K box setup
I understand that I can go through this support forum to request an additional XR15 remote to pair with my new XR1v4 box that I installed this week. Could one of your employees order one for me to deliver to my house so I don't need to go physically to the Xfinity store? I also understand this won't
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Same thing here. If I have multiple tabs open in Firefox and one is xfinity streaming, if I look at another tab and then go back to the streaming tab, it closes the streaming session and requires another login. Interestingly, it doesn't seem to happe
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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Hi there @harshlee, thanks for reaching out, and awesome job following those troubleshooting steps. You actually did the factory reset perfectly, that 3-blink blue light means the reset was a success! Because it’s completely reset, it has unli
XfinityQuemekia
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remote
pressed a and d,went green, pressed981,blinked blue 3 times. tried to do the voice button,went red
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