Xfinity Community Forum

Hello @user_487fa8, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you check out Prepare for a service visit and scroll down to "Potential charges", it states the following:

XfinityChelseaB

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17 hours ago

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Service fee

Hello, I am contacting you to proactively dispute a $100 service fee that is pending on my account from a recent technician visit. I attempted a self-installation and verified my equipment using two separate coaxial cables, but could not get a connection. A technician came to my home, spent less tha

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Xfinity Damaged Equipment

Please help me with getting this busted xfinity box replaced before these daily storms ruin the equipment and the whole neighborhood is without phone/tv/internet. The neighborhood is called [Edited: "Personal Information"]

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Customer Service

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Port PIN number

I would like a pin number to port my cell number to boost mobile

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Devices

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live tv programs looping

Sorry if the topic is wrong - there aren't a lot of choices. Do you remember trying to play a scratched phonograph record that repeated the same few seconds every time the needle hit the scratch? Well I've been seeing something similar happen to LIVE programming intermittently for weeks. A live prog

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Channels and Programming

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We would need to proceed in direct messaging first, as we are currently in the public forum right now, user_wp55fp.

XfinityNatalie

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18 hours ago

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Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses

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user_6szcex - Thank you so much for your feedback, and welcome to the Xfinity Forums community—we’re really glad you’re here. I completely understand how important it is to be able to enjoy your favorite shows without interruption.

XfinityThomasA

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18 hours ago

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Unable to access streaming on x1 box that I pay monthly for within your Internet

I pay a monthly fee for the x1 box for 8+ years now but I am not allowed to utilize the streaming apps because I switched Internet providers (just for cost it was cheaper I had no issues with Xfinity Internet) just got off the phone and they were no help. The gentleman at the store told me it should

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Perhaps we don’t need the verification code as we are able to communicate with direct messaging?

user_wp55fp

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18 hours ago

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Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses

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I am available currently. Where did the verification code go to?

user_wp55fp

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18 hours ago

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Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses

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user_zyz9au, hello there! Thanks for reaching out. Prepaid services are not able to be converted into postpaid services. You will have to cancel your current prepaid services and apply for Internet Essentials. Do you have any questions or concerns?&n

XfinityQue

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18 hours ago

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I want to change my NOW service to Xfinity Internet Essentials for 14.95

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user_wp55fp We sent a verification code and sent a direct message to inform you we were ready to proceed when you sent us back the verification code. Are you available to send us a direct message now?

XfinityNatalie

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18 hours ago

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Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses

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Accepted Solution

Thanks for working with our team to report this interaction, @Werepinuma! We sent that to the proper team to investigate so we can ensure no situations like this take place at our company. We appreciate you letting us know!

XfinityRay

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18 hours ago

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report CSR bribing me with credits to give good review

I had to call to disconnect my services today ( I am moving in with my partner who already has basically the same plan if I am not mistaken.) It was an easy and fine call, however once we disconencted. about 20 minutes later a different lady called saying she was the supervisor. her only care was th

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Charged monthly $70 for the "free 12m phone line"

Hi. I signed up for the 12 mos free phone line a few months ago. We did get a phone so I expected my bill to be $15-$20 plus my existing services. Ive been charged $69 for the phone line the last 2 months, and a 3rd bill is pending. I was told to wait 2 billing cycles for the "promo" to hasn't. On m

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Plan

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I want to change my NOW service to Xfinity Internet Essentials for 14.95

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 hours ago

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Service fee

Hello, I am contacting you to proactively dispute a $100 service fee that is pending on my account from a recent technician visit. I attempted a self-installation and verified my equipment using two separate coaxial cables, but could not get a connection. A technician came to my home, spent less tha

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Clicking direct message icon shows me messages but not anything that would suggest options for my situation. I did respond to one message that asked for email address and number to text. What other response are you awaiting from me?

user_wp55fp

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18 hours ago

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Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses

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Hello @user_x6xxj9, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. As our expert suggested, could you provide more information so we know how to better assist you?

XfinityChelseaB

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18 hours ago

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comcast.net

why can i not access my comcast.net email

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user_4akh2h, Thank you for creating a new post. I am sorry to hear you are looking to possibly cancel service. I know service issues can be a real headache, and I can certainly do everything I can to help. Can you tell me more about your interne

XfinityVianney

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18 hours ago

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Cancel my membership

I want to cancel my membership as I have been waiting for 10 days for you to fix my internet.

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br_k230 I am glad you were able to set that appointment back up. I agree with the KISS principle and will be sure to pass along the feedback from not only a customer on how they would like to use the app, but from a developer standpoint as well. We a

XfinityAmandaB

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18 hours ago

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My service is back up and don't need a technician

My internet connection was down for an hour last night and four hours this morning. I drove into an Xfinity store because "no internet" means no phone, either. I got home, and service was restored. I need to waive off the service call. How?

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Hello @user_7sbavq, I have provided a link with the directions on how to return equipment. How to return equipment

XfinityAbby

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18 hours ago

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Done with Xfinity

For two weeks straight, the WiFi has been going on and off. It started, I’ll say the first of the month, on The Weeknd (So like April 3rd-4th) and when it did I told myself “Oh, well the WiFis been acting funny all day, maybe they’re doing some weekend maintenance and it’ll get back right Monday.” M

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user_fxrkdk - Thank you for your feedback and for joining the Xfinity Forums community. You've reached the right place for help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message ico

XfinityThomasA

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18 hours ago

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Need Help Scheduling A Maintenance Crew Appointment

In December of 2025 I put in a bury cable request after learning that the current line to the pedestal in my back yard was temporary. In March 2025 i learned that the job wasn't completed when all of a sudden my internet went out - the temporary line had been cut by the neighbor's lawn mowing servic

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