Xfinity Community Forum

@user_sri2qn, I want to look into this for you and the burying, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this

XfinityKam

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15 hours ago

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internet cable cut

My Internet cable has been cut at [Edited: "Personal Information"]

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Bill

I asked a while ago to have my bill put in the mail and I haven't gotten it

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Channels and Programming

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Bill

I asked for my bill to be sent to me in the mail and have not gotten it.

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Channels and Programming

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Hello user_1e5n78, thank you for reaching out to us here in our Xfinity Community forums. I assure you, that is not how we want our customers to feel. We are here, and happy to assist you. Let's take a look and see what is going on. If you woul

XfinityJeffB

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15 hours ago

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Internet doesn't work and customer service is useless

My internet stopped working yesterday morning. I think the wire is disconnected on the street. I contacted xfinity assistant, and after an hour of trying to communicate my request for help, they told me I had to upgrade my plan in order for my internet to work. This felt like a scam - why would xfin

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Internet doesn't work and customer service is useless

My internet stopped working yesterday morning. I think the wire is disconnected on the street. I contacted xfinity assistant, and after an hour of trying to communicate my request for help, they told me I had to upgrade my plan in order for my internet to work. This felt like a scam - why would xfin

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Customer Service

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This cut cable issue has been resolved. But, "burying" cables two inches deep probably hasn't.

user_sri2qn

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15 hours ago

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internet cable cut

My Internet cable has been cut at [Edited: "Personal Information"]

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user_xdwi7x Thank you so much for reaching out for help with your MOCA adapter not connecting after a modem swap. The new modem may have MOCA disabled. Have you by chance, accessed your Admin tool options since you updated the modem? If not, you wou

XfinityAmandaB

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16 hours ago

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MOCA help please

I'm not particularly network savvy and apologize in advance for the long post. I just want to include as much information as I can. I recently swapped out a XB8-T modem for a new XB8-T suggested by the Xfinity team member at an Xfinity store. He suggested a new modem of the same model may increase m

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Hey there, user_k6u6ul! Thanks for taking the time out of your weekend to reach out on our XFINITY Community forum. I am sorry to hear you are experiencing a similar issue now with the stereo wrapper. Have you tried swapping out your box yet? What tr

XfinityNatalie

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16 hours ago

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X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio

Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare

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Wrong location

Comcast did some work in my area and now my location is incorrect. Hulu thinks I'm in Virginia (I'm not).

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Your Home Network

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MOCA help please

I'm not particularly network savvy and apologize in advance for the long post. I just want to include as much information as I can. I recently swapped out a XB8-T modem for a new XB8-T suggested by the Xfinity team member at an Xfinity store. He suggested a new modem of the same model may increase m

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Your Home Network

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Unable to cancel by chat: verbal authorization required

I hereby authorize Comcast/Xfinity to cancel all services associated with this account effective as of today March 21, 2026. This email serves as my explicit authorization to terminate service. I will not be responsible for any charges incurred after that date, except for any valid, prorated amounts

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Customer Service

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Hello @user_vy3ccl Thank you for taking the time to reach out to us here on Forums. Emails are important more than ever to be able to receive, First, could you please log in to your Xfinity email account directly through the Xfinity Connect website (

XfinityKam

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17 hours ago

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Not receiving email

I have big problem here, I cannot receive or send email

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Need help installing MoCA coax ethernet connection on my house network

I have a XB8 that has MoCA capability but I don't know where my coax cables in my box outside my house which rooms they go to, how would i identify which cables go where and if they are electrically hot/active or not. I also need to replace a splitter, as the splitter I currently have does not suppo

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Customer Service

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Can’t get The Madodon to stresm on my iphone Paramount Plus Streaming app through Xfinity

I pay for Paramount+ Xfinity. I think it’s 1199 a month. I have no problem watching Paramount+ streaming program the Madison on my television. I cannot however get the same show on my iPhone Xfinity app I can get other recent shows such as the Rangers, etc.. What am I doing or wrong?

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Xfinity Stream Website

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Not receiving email

I have big problem here, I cannot receive or send email

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Email

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Hey there shermann418733. Once you activate your subscription from the link in the email, you would be able to use Peacock on either of your devices. Please let us know if this helps.

XfinityJon

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17 hours ago

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Free Peacock with service

Hello, I received an email indicating that I can have Peacock for no extra charge. If I select it, can I download peacock on my fire stick to watch? I don't want to stream it on my phone. I'd like to have it on my TV instead. Is this possible? Thank you.

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user_y4f8tn, hello there and thanks for reaching out. I understand your concern and have been there before with collections. Now, I've never personally paid a collection. I'd pay the company directly especially if they still have my account for the b

XfinityQue

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17 hours ago

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CA Debt Collector Lic.

I got multiple texts and emails about unpaid debt from the CA Debt Collector Lic. #10316-99 tryin gto collect, I got their phone number from Xfinity, but it says I can't call this company on the phone and I haven't received any contact from them yet, and keep getting texts and emails. How can I conn

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CA Debt Collector Lic.

I got multiple texts and emails about unpaid debt from the CA Debt Collector Lic. #10316-99 tryin gto collect, I got their phone number from Xfinity, but it says I can't call this company on the phone and I haven't received any contact from them yet, and keep getting texts and emails. How can I conn

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Billing

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Paramount app

Paramount app on xfinity is extremely slow. However when I switch over access to my old at&t box Paramount streaming works fine.

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Xfinity Stream App

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Thank you for allowing us to assist you user_4w1pb9. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and acce

XfinityJeffB

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17 hours ago

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Not Notified of Tech Visit Charge

I had a tech that came out at the end of January. He solved the problem in maybe 10 minutes. I was never told there would be a charge for this visit, I was told the opposite. Now I have $100 charged on autopay. Can I dispute this charge or request a credit?

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