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I was trying to move my internet to my new apartment before i finish moving in but it is not appearing on the addresses. There are other apartment numbers from my complex but mine isn’t there. What could be causing it not to show? Do I need to switch my router to a modem?
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Customer Service
Worst Costumer Service
Hello, my name is [Edited: "Personal Information"]. I have had the worst Costumer Service experience with Xfinity. My husband bought a phone because his died, we canceled our services, we returned two phones and never received a box or label to return the phone we bought. Now Xfinity says we owe the
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Customer Service
Can ANYONE help?
On Jan. 21 I received a call that I had to request online (because your phone systems and contact methods for Xfinity internet services are atrocious) to cancel my internet service. While I've been a customer for nearly 3 years, I've never experienced the speeds I pay for, customer service has been
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Billing
Hello @user_nd23o, thank you for taking the time to leave a post. Sorry to hear about the ongoing service interruptions in your area. That can definitely be frustrating. I completely understand why you’re at the point of just wanting stable, re
11 Internet Outages in 29 Days
My area has had 11 internet outages in the last 29 days. I haven't gone over 2 days with connection. I work from home and have lost ~40 hours of work to these outages. Of course I'm in an Xfinity-locked region, so I can't even switch ISP if I wanted to. I've talked with support, posted on X, and eve
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Hey nikunj50, thanks so much for reaching out here on our Xfinity Forums! Is this issue still occurring for you? What channels are being affected right now, and what's happening on these channels? Are there any error codes or messages that you can s
Basic programs not coming on tv.
From yesterday I will try to fix the problem. Chat with online support but they are not solving my problems.So please send your technician at my home address.
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Thanks for working with us to have this reported. @user_k2ird2
Complaint about customer service employee
Where do I report to someone about an unethical representative? When I called regarding my service, the representative set an appoint for me. A few minutes later she called me back, pretended to be her own supervisor, and told me that in order to get early service, I had to text the number 9 to a sp
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No resolution here. We still have the frozen screen.
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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If global plan is included for Premium Unlimited customers, how do we know if it is active once overseas?
45 day Global Pass
I have a new Xfinity account but have been a Comcast customer for 5 years. I'm now overseas and have a Global Pass activated. But I've been told I can't use my phone overseas bc it's not a 45 day old account. . I can't even get a second SIM because you've locked both SIMS. Hence I am abroad with no
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Any resolution to this? Obviously happening on everyone's app.
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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user_iyz01h Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
This service is horrendous
I canceled this service months ago after I found out that Xfinity was still charging me for service at an address I no longer lived at. When an agent called me to cancel my service so the next tenant could move in, I did so, and now I'm still receiving invoices and notifications that I'm behind on p
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@XfinityEricB I did over two days ago with no response. But yeah, as soon as someone decides to reply I would love some support on this issue!
Packet loss so bad Pc is unplayable
Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download. PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 8
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@EG I haven't had any solutions because I was told by one of your other members to send a private message to Xfinity Support for further help, but haven't received a reply in over 2 days.
Packet loss so bad Pc is unplayable
Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download. PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 8
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Paid for Higher Tier Subscription No Change in Upload Speed
I upgraded my plan from 40Mbps upload speed to 300Mbps, but no change has occurred. I have been trying to reach XFINITY over the phone but the troubleshooting process from the XFINITY customer support line makes you do the same steps over and over again and restarting your router. It keeps saying my
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Your Home Network
Also, want to note that while creating the above post, the system would not allow me to add any "Tags" for my message. It would give an error message and say to refresh the page. I just wanted to make someone aware that there may be an issue with thi
Hardship Programs
To the Xfinity Support Team, I am writing to request assistance with my account. I recently had a payment arrangement that was voided due to a misunderstanding of the terms on my part. I attempted to resolve this via phone support, but unfortunately, the situation was not clearly addressed. I am c
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Hey there, @user_vpnuy6, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to ensure your account was cancelled correctly. I understand that receiving unexpected bills can be shocking. We are here to help. Can yo
Cancelled service but still getting billed/charged
I called and confirmed the cancellation of my internet service on 1/20/2026 (reference number: 1002058123462099). But I received an email today saying a payment was processed on 2/2/2026. Every time I try to look at my payment history through my account to verify what happened, I am getting a "Restr
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@BKONDAS777 thank you for using the Xfinity Community Forums to reach out today. I understand you would like to make changes to your account services today, and we can definitely assist you in doing so. Out of curiosity, what makes you want to cancel
XfinityMarcus
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Cancel My Service
Hi, I also need to cancel my service.
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