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Thanks for the update and I am glad we were able to get this resolved. If you need anything else our team is always here to assist.
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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@BruceW What I hate the most is that when I find spammers in my Inbox, I mark them as Spam, they move to the Spam folder, then the next time they send a message, it goes into my Inbox. Ugh what a nightmare! I hope that doesn't happen when we transit
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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@user_d7cd9r eventually Xfinity does this alot also channel 3 here which is WYMD is out another channel we should not be paying for these are normal local channels love how we get [Edited: "Language"] by Xfinity and they always have some crocked up
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Ok thank you will anyone meet with me prior to burying the cable that is currently laying in my yard?I know they are waiting on utilities to be marked
Bury request
I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph
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@user_hb7ksk I complained wow they credit a 10.00 Whoopi do it's crazy
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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@user_fq3oq0 The link my colleague shared gives you the opportunity to chat with our Xfinity Assistant. It will try to assist you at first, but it will connect you to an Xfinity NOW support specialist if unsuccessful. Please visit this link for furth
Complete Xfinity support failure.
My internet keeps dropping and after several calls (which the chat bots said there was a problem but was resolved) the problem is still ongoing. I managed to get a tech out to my house and by chance the problem occurred while he was here. He diagnosed it as a bad modem but said he was unable to repl
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@Richard_Jr I could careless about the same but some good shows are on that local channel... Back in the day ABC CBS channel 20 and 50 and a few other ones were free, it's a [Edited: "Language"] they do this as much as I pay for cable they make ( Xf
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Hello, @Jimmie_L thanks for the public post and image. We'll always help, and we want to make sure your service is installed safely. A lot of times marks like this are cosmetic. Are you noticing a warm cable or any other things that indicate a hazard
I am worried about this Xfinity Wire that is leaving a black electrical mark on my house.
There is an Xfinity Wire leaving a black mark on my home after a storm. I am really worried that the wire might be dangerous, but I cannot get the assistant AI to connect me to a live agent. I need help with this. What do I do?
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I hope this information will help others out there with the same Disney Plus Hulu issues. Disney Plus Hulu appears to be working thanks to a three-way call yesterday between a Disney technician and Ray from Xfinity. Appears that you have to sign up
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Hello, @user_hzpdlp Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
Drop cable removal
I moved into a new place and need to remove old comcast/Xfinity cable drops. Please let me know how I can submit a ticket for that
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@user_7jsvh8 Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements tha
Frequent Service Outages in My Area
Hi, over the past two weeks, I have experienced at least 6 service outages in my area (94560), and showing the message “there’s an outage in your area.” As a work-from-home employee, I rely heavily on stable internet. These repeated disruptions have forced me to take my laptop to libraries or coffee
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Not defending Xfinity, but I was reading an article from Sports Media Watch and they state this as the reason why Xfinity and Scripps are having issues. Sports Media Watch, a trade publication that specializes in covering the sports media industry,
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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filter rule for attachments
Is there a way to create a filter rule that moves emails to a folder if they contain a specific type of attachment (e.g. .gpx)?
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Xfinity wifi hotspot down at [Edited]
Dear Xfinity Support Representative, The Xfinity wifi hotspot is down at [Edited: "Personal Information"], as I move throughout the building I use it to continue to have internet and now I can not any more. When it connects, the service is intermittent at best, and usually gives and error. Thank you
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Customer Service
The bots, links, and everything else with Xfinity NOW is completely automated and NOT at all helpful or useful. The advice to RTFM (or in this case webpage) is NOT helpful as I have done this over and over again. My internet service drops regu
Complete Xfinity support failure.
My internet keeps dropping and after several calls (which the chat bots said there was a problem but was resolved) the problem is still ongoing. I managed to get a tech out to my house and by chance the problem occurred while he was here. He diagnosed it as a bad modem but said he was unable to repl
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user_53snec When you have Xfinity Internet and sign up for automatic payments and paperless billing with a stored bank account, you’ll get a $10 discount on your monthly bill. The discount begins within 45 days after signing up. It may take up
XfinityPeterH
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$10 monthly credit for autopay
I signed up for Xfinity about 2 months ago. At that time I was promised a price reduction from $70 to $60 when I signed up for autopay. My first 2 months billing is still at $70.I am enrolled for autopay. When will this take effect ? I should be credited for $10 X 2 months so far. Regards, John [Edi
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