Xfinity Community Forum

Xfinity Support - Account number not showing up in my Xfinity Account

In September of last year, Xfinity agents in store gave me a new account number since we switched to a new plan and off my daughters account. This new account number is not showing up in my account when I login and when I call to pay for my account, it does not allow me to do so and will not connect

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Billing

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Dispute: $100 Installation Charge

I am writing to dipsute a $100 installation fee charged to my account. We recently moved into Unit 3N (formerly 3A); however, because the building management recently changed the unit designations, Xfinity’s system did not recognize the address as having existing service. The previous tenants had Xf

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Billing

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Email

How do I view my email?

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Email

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I want it back the way it was

user_trlc3n

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4 hours ago

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my mail

there is no simple way to get to my email now that you have switched our accounts to Yahoo server. I am very unhappy! And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap. I can

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Hi there @user_ommo3f Thank you so much for reaching out on our Xfinity Community Forum. That is definitely not the experience that we want for you as a valued Xfinity customer, I'll be happy to assist. First, can you please confirm if the exp

XfinityDemetrise

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4 hours ago

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Xfinity Support

I’m extremely frustrated with my experience so far. A couple of months ago, I had new WiFi installed and a new cable had to be run. The burial appointment was initially postponed due to weather, which I understood—but since then, it’s been nearly impossible to get any real help. Your automated syste

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I access it thru Firefox. I use a shortcut link, but sometimes go thru the main Xfinity website and "check email". I have Verizon FiOS and use Firefox. Does that answer your question?

pratzert

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4 hours ago

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Server Ureachable & Error, 408-Request Timeout

Hi. I have been having difficulty with my Xfinity email. I keep getting a message that the "Server Unreachable" and "Error - 408 Request Timeout". Is this something you can correct from your end, or is there something I need to do with any settings on my computer? I appreciate any assistance in solv

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@XfinityBenjaminM Why does this have to go private at this point ? @user_rv4tjn Ok, what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the

EG

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4 hours ago

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Wifi constantly cutting out

Today we've had our wifi crash now 3 times around 15-20 minutes apart. We've restarted it through the app and manually. We will on a semi-often basis have it crash sometime between 2-4 am cst but it's only temporary and usually comes back up on it's own with no restart needed which has happened sinc

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Greetings, @user_kvpyn4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this service line. You have definitely come to the right place for assistance.

XfinityJamesC

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5 hours ago

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Had underground cable installed by xfniity, however temporary above ground cable is still hooked up

Hi, during my new installation, the tech connected via a temporary above ground cable. He also ordered to have an underground line installed. The underground line was installed a while back, but the connection is still using the temporary above ground cable. How can I schedule a tech to come out and

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Hello, @pratzert thank you for reaching out over Xfinity Forums. I understand the importance of being able to access your email and send and receive communications and would definitely like to investigate further to help get this resolved. I did chec

XfinityJustinC

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5 hours ago

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Server Ureachable & Error, 408-Request Timeout

Hi. I have been having difficulty with my Xfinity email. I keep getting a message that the "Server Unreachable" and "Error - 408 Request Timeout". Is this something you can correct from your end, or is there something I need to do with any settings on my computer? I appreciate any assistance in solv

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maddog2010 Can you please try resetting your password entirely, as the previous instructions indicate, and then use that password to try and sign in? If it's still not allowing you to access your email, please let us know.

XfinityBenjaminM

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5 hours ago

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IMAP password for Comcast account

I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!

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@brittnclay @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th

EG

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5 hours ago

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Slow upload speed after upgrading to 2GB/sec and XB8-T modem-Looking for help

I just upgraded my internet speed to 2GB/sec with a stated 217MB/sec upload speed and the XB8-T modem. I have performed about 30 speed tests today, all close to: download 892Mbps and upload 38.9Mbps on a MacBook Pro M1 Max plugged straight into the modem using ethernet. I upgraded both get the highe

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Weak Security

Apple says the security on my XB3 is weak. How do I change it ? I’ve tried & it just reverts back . And the app will not let me access the administrator tool. I am the only person who lives here & the only one who pays the bills . What gives ?

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Your Home Network

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Equipment Return Receipt

I cancelled service effective yesterday and returned my modem to an Xfinity store yesterday, and they said they could not give me a receipt. I called the Xfinity phone support and was told to go back to the store for a receipt. I went back today and spoke with the manager and he said they could not

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Xfinity Support

I’m extremely frustrated with my experience so far. A couple of months ago, I had new WiFi installed and a new cable had to be run. The burial appointment was initially postponed due to weather, which I understood—but since then, it’s been nearly impossible to get any real help. Your automated syste

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Customer Service

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@user_4g8u0y @XfinityJon Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

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5 hours ago

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Application traffic blocked

Hello, I’m experiencing connectivity issues with an application that uses STUN/TURN for network communication. It appears that this traffic may be blocked on your network. Could you please whitelist the following: – Domain: *.windrose.support – Port: 3478 – Protocols: UDP and TCP This is legitimate

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Had underground cable installed by xfniity, however temporary above ground cable is still hooked up

Hi, during my new installation, the tech connected via a temporary above ground cable. He also ordered to have an underground line installed. The underground line was installed a while back, but the connection is still using the temporary above ground cable. How can I schedule a tech to come out and

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user_2gs9kd Thanks for reaching out for assistance with your email concern. We would be happy to assist you with the current problem. Can you tell me what issue you run into when trying to access your email, and if you are using our app, website, or

XfinityEricB

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5 hours ago

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Can't Access Email [Edited]

why can't I access my email??

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GEO Location incorrect

I have two PCs connected to the home network. One has the Geo location incorrect, and I've lost my patience looking for help, browsing forums and message boards, and getting into dead ends. Xfinity charges me a huge amount of money monthly and I should NOT have to be browsing for help for something

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Your Home Network

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user_0i3u4r, I am sorry to hear you are having trouble with your phone. If you still need assistance, let us know.

XfinityAngie

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5 hours ago

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Phone concers

I've rebooted the modem and I can't call or receive calls. I've checked all wifi, airplane and Bluetooth and it's NOT WORKING!

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Most local markets will not allow two modems / combo gateway devices to be used at one address. It's best to contact customer support to see what the local policy is. Even if they do allow it you would have to pay for two accounts (twice what you are

EG

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5 hours ago

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router

can a home have two xfinity routers being used? or would it need to be one xfinity router and one from somewhere else like best buy or amazon. i have a split network circuit and i thought getting a second xfinity router would work but it's just asking me to basically use it as the primary and to ret

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