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@user_gyu753 The upstream power is too high, and it may be intermittently fluctuating even higher to out of spec levels. The dowstream power is on the low / weak side as well. That can cause random disconnects, spontaneous re-booting of the modem,

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7 hours ago

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20% Packet Loss

A few weeks ago, the WiFi card on my XB8 failed so I exchanged it for a new one at my local Xfinity store. Now, when I am gaming on my PS5, I am getting consistent packet loss/late packets, especially if one or more devices are streaming. This was never a problem with my old gateway. Using a packet

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user_xwk84i Were you needing any assistance with your account with Xfinity?   

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In-correct billing

I switched to Att yesterday!!! Customer service online and at retail store is horrible.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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7 hours ago

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In-correct billing

I switched to Att yesterday!!! Customer service online and at retail store is horrible.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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7 hours ago

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reviews

This company is a nightmare. I canceled my service to move to another state, turned my router in, overpaid my last bill. I was assured last month that I would be refunded in 7 days. No refund, so I called today. The first idiot on the phone told me I owed an early disconnect fee. I explained I absol

Question

@rraub Thanks for sharing. We would like to review your account while this is happening. Is it happening now?

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Request Network/Line Maintenance or Tier 2 for node/CMTS investigation for

Please escalate this to Network/Line Maintenance or Tier 2 for node/CMTS investigation due to latency at be-34-ar01.mckeesport.pa.pitt.comcast.net. IP Address 69.139.168.141 Name be-34-ar01.mckeesport.pa.pitt.comcast.net Period (12 seconds, 505 milliseconds) 4:16p - 4:16p Latency (milliseconds) 26.4

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Xfinity Support

sound cut out for a several seconds, and then it comes back on. This is happening on multiple TVs in my house usually on CBS both other channels also. Doesn't matter what time of the day.

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Hello @user_fr087x thank you for reaching out on our community forums. I would love to assist you with taking a look at that account. Please send us a direct message with your full name and service address so that we can assist you further. To

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Returned equipment

I recently cancelled my internet account, sent back the equipment, and got an email acknowledging that Xfinity had received it. Then I get a bill in the mail charging $200 for unreturned" equipment!! I can't get through to a live person to resolve this.

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