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Tech came out service was worse with new modem only seeing about 68mbps speeds
Recently a representative call and said we could get a "free" upgrade to the xfi gateway from my old Arris modem, because it was not able to handle the new speed.. We were upgraded from 800mbps- to 2000mbps and were sent a "new" xfi modem to handle the speed Unfortunately it was much slower and less
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Your Home Network
Hello, Yes I sent a message This process is unbearable at no time does any of this line up or make sense I am expected.to be on call for xfinity convenience to chat???
Chat agent and transcript cant get any answers
I spent hours on chat was told. I was getting replacement modem with the updated model. Never got this and keep going in circles on chat for days and hours Can't download any transcript or get any answers
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Updated plan, now getting slow speeds, site shows wrong plan tier name.
Yesterday (2/19/26) I updated from a 1300mbps plan to a 1200mbps (better pricing), but my speeds are now cut in half (~550mbps) and the plan store says I'm on "100Mbps Plan" with "Download speeds: up to 1200 Mbps". Googling that found numerous issues pointing to some kind of backend order status iss
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Customer Service
Hello @user_ks2hgn, thank you for taking the time to leave a post. Sorry to hear you’re having trouble getting your printer connected to Wi-Fi. @EG shared a great link that walks through fixing MAC‑filtering issues, which seems to match what yo
MAC address filtering please help
Hello, I’m not able to set up wireless connection on my HP printer and the reported problem is that the MAC address filtering may be enabled on my wireless router and that could be preventing my HP printer from connecting to my wireless network during set up. The solution that is recommended is to d
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Xfinity Stream App
On my fire stick the Stream app many times does not recognize that I am connected to my home internet and does load local broadcast channels. On my phone the app never loads the local broadcast channels.
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Xfinity Stream Website
@Tsunami4716 I'm glad to hear you finally were able to get the correct box. I really appreciate your patience and the effort you put into this to get the correct XG1v4. Our warehouse provides the equipment we request in our orders, if available.&nb
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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user_gio33i Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as
Ethernet speed below 100 Mps
It seems my Xfinity router is limiting my ethernet speed to 89 MPS. I just installed new cat6a cable with no improvement. Ethernet port lights are flashing Amber. How can I get the speed improved. Router speed is over 700M.PS
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Your account isn't eligible for a credit at this time Sorry, your account has already exceeded the maximum amount of credits.
Hello My service is constantly down due to outages in the area. $5 credit is nothing when the bill is close to $100. Only 2 credits a month even though the service is down many times.. thats bad service. I do not recommend anyone use xfinity.
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Billing
@user_gmk3k0, thanks for working with us today. Your account is closed as we discussed, and we are here if you need us. Never hesitate to create another public post for any of your future account and service needs!
cancel my service
I would like to cancel my service. I have tried calling but wait times are insane. Can someone from xfinity please help me with this through the forum? Thanks.
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@user_8kmfcq, I do see that the team has been in contact. We have no further updates to share at this time. Please keep an eye on private chat for a follow-up. Thanks!
URGENT: Excessive Roaming Charges
Hello, I am writing to formally dispute an excessive and unconscionable roaming charge of $14,974.99 USD generated by an iPad on my account while in Mexico. I was never informed that this specific device was ineligible for standard roaming coverage or that it would generate 'pay-as-you-go' charges a
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Any update on the fix for this? Thanks!
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Yes I got correct information with them at https://forums.xfinity.com/direct-messaging. But had to wait until February 16 to get the full information.
Question regarding "Loyalty Discount" email - amount not showing in statement or bot
I received a notification from xfinity@updates.xfinity.com and a text from 266278 stating that a "Loyalty Discount" credit will be applied to my bill for 12 months starting February 16, 2026. However, I cannot find the specific dollar amount of this credit anywhere. It is not listed in the "Account
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Upgrade Phone [Edited]
Yes - I am at a loss for words. Longtime Xfinity customer and encountered an issue on Sunday night that is STILL not resolved. I wanted to upgrade one of the phones on my account but was not able to finance. I have had Xfinity for 9 years, currently have 5 lines, and my mobile account has had every
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Customer Service
Ethernet speed below 100 Mps
It seems my Xfinity router is limiting my ethernet speed to 89 MPS. I just installed new cat6a cable with no improvement. Ethernet port lights are flashing Amber. How can I get the speed improved. Router speed is over 700M.PS
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Your Home Network
@XfinityJeffB hi’ supposed you guys are doing some calls today I’m waiting for the call.!!
URGENT: Excessive Roaming Charges
Hello, I am writing to formally dispute an excessive and unconscionable roaming charge of $14,974.99 USD generated by an iPad on my account while in Mexico. I was never informed that this specific device was ineligible for standard roaming coverage or that it would generate 'pay-as-you-go' charges a
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user_1qatzw Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Xfinity is dishonest and each agent will tell you different things
Trying to downgrade to decrease my bill. I went through the automated service on Tuesday, 1/6/26, to request cancellation of my Xfinity services. I was given a callback and spoke with a gentleman named Alex who acknowledged that the reason for my cancellation was due to the high monthly bill of $330
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@user_ficm50 Thank you for making us aware of these collection notifications you're receiving even after addressing this with us. Let's continue our conversation via DM.
Urgent: Wrongful Collection Notices from Credence Resource Management
Dear Xfinity Customer Support, I am writing to report that I have been receiving collection notices from Credence Resource Management regarding my Xfinity account. I believe these notices are incorrect, as I have already addressed my account concerns with Xfinity. This is the recent message received
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@Aqua1ung Thanks for adding a post to the community. This can be fixed by troubleshooting the connection when you see an interruption of service. Use the steps here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting, and i
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Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?
Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?
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