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unable to receive mail on my phone or outlook - can't find imap server
I am unable to receive mail on my phone or in Outlook. In both cases the devices are not able to connect to the imap server. The password for all accounts are current and are in the apps and devices. I am getting an error message on my phone that Comcast is not available and on my PC that is trying
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Virtual gift card
Our 50 dollar virtual gift card we received is missing from my Google wallet and we haven't used it
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Customer Service
Sounds good! We're here for you if anything else comes up 👍 Have a great weekend!
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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Good for now. Thanks.
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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Hello, How long does a customer need to wait and or be informed of all the questions its been hours I have waited 2 weeks and spent at least 4 hours for 3 days
Chat agent and transcript cant get any answers
I spent hours on chat was told. I was getting replacement modem with the updated model. Never got this and keep going in circles on chat for days and hours Can't download any transcript or get any answers
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Last billing statement
Billing Statement
Where can I find a statement of all billings and payments made in calendar year 2025?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price increases
Why are the prices for internet so high right now? I was paying $43 a month for 400mbps speed before. Now I pay $60 for 1gbps for one year but after my year is up it will go up to $110 a month! If I go down to the lowest speed it will still be $70 per month. I hope there will be a deal available to
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Accepted Solution
Xfinity tech visited ~8AM Feb 20, 2026 and resolved your connectivity issues at the drop. Tech Actions (Point of Entry) Removed MoCA/POE filter: Blocks neighbor MoCA signals (1125-1675 MHz) from entering your coax. This filter was blocking your upstr
upstream channels
CM1000 MAC [Edited: "Personal Information"] shows 49.3 dBmV single upstream channel + T3 timeouts. Downstream perfect. Need line trace.
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Awesome to hear I'm glad it's running smoothly, and we're always here for you should anything else come up in the future! Was there anything else we could help with or answer for you?
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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First off yes the Stream app is included. I have the same issue that you are mentioning with Roku and I have the same subscription as you. Along with the app on fire stick sometimes recognizing and iPhone never recognizing that it’s connected
Xfinity stream
Service address [Edited: "Personal Information"]. I have a simple question. Can I run xfinity stream app on my roku? I can run the stream app on my phone. I recently signed up with the 5 year price lock on 1 gig internet. Does xfinity stream come with it?.. I have tried xfinity assistant with no suc
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Price increases
Why are the prices for internet so high right now? I was paying $43 a month for 400mbps speed before. Now I pay $60 for 1gbps for one year but after my year is up it will go up to $110 a month! If I go down to the lowest speed it will still be $70 per month. I hope there will be a deal available to
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Customer Service
user_jtrt43 Hello, to answer your question the best way possible. What speed does your account have?
Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion
I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a spe
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https://www.google.com/search?q=rdk+03088&rlz=1C1CHBF_enUS937US937&sourceid=chrome&ie=UTF-8
What’s rdk 03088
What’s the error code reading rdk 03088 would be greatly appreciated if anyone knows how too fix this haven’t had wifi or tv for hours
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Check my buried and exposed cable lines
2 cable lines are exposed on side yard. I want to either re-bury them or remove one or both of them if not active. Can someone with knowledge come have a look?
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Customer Service
Answer accepted. Thanks.
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
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If there are no other questions. I would like to take the time to invite you to join us for Xfinity Mobile. We currently have the buy one, get one offer for 1 line free for 1 year, you can bring your own phone, or you can get one from us. Would you l
2gig upgrade
Hi, I upgraded to 2Gig Internet plan recently. However, the speed test results seem to indicate I still have the previous speed tier (1.2Gig down and 40Mb up). Was my service provisioned properly? I'm using UniFi UCI as the cable modem and UniFi UDM Pro as the router. Thank you!
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Thanks for your reply. No problems installing the new box because I have a lot of recent practice installing all of those other boxes. LOL. The sales rep at the store turned off the DVR box I was using, so I was able to quickly hook up the new XG1v4
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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Hello @kameronb1, thank you for taking the time to leave a post. I’m truly sorry to hear about the challenges you’ve been facing, especially with the unexpected job loss. I know how stressful it can be to balance essential services for yo
XfinityMarshante
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Loyalty
I am writing to formally express my frustration and disappointment regarding my recent experiences with Comcast/Xfinity customer service. I have been a loyal customer for quite some time. Unfortunately, I recently lost my job, and during this difficult period, I am doing everything I can to reduce e
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