Xfinity Community Forum

Good evening @user_6eeta0, and thank you for reaching out on our Forums with your experience, we appreciate you bringing this to our attention. I want to be 100 percent transparent with you, we do not buyout contacts with other providers. However, we

XfinityAlyssaA

commented

1 day ago

to the conversation:

0

U

Feel Scammed

I initially wanted to cancel Xfinity internet and got hooked into getting the mobile. Xfinity told me they would buy out my contract and handle everything switching from Verizon to Xfinity Mobile in October. Well, Verizon took $466 out of my account today, the day before Thanksgiving. I went to the

Question

U

Feel Scammed

I initially wanted to cancel Xfinity internet and got hooked into getting the mobile. Xfinity told me they would buy out my contract and handle everything switching from Verizon to Xfinity Mobile in October. Well, Verizon took $466 out of my account today, the day before Thanksgiving. I went to the

Question

•

Customer Service

17

1

0

user_6botur Welcome to our community forum and thank you for reaching out, so we can help install your new Xfinity service! I see that you've sent a DM so I will continue helping there. Please be reminded that sending unsolicited private messa

XfinityEmilyB

commented

1 day ago

to the conversation:

0

U

Coax cable installation

I bought an internet router, but my house doesn't have a coax cable. I need one installed. Please and thank you.

Question

user_05mgir Welcome to our community forum! Thank you for reaching out so we can answer your questions about your mother getting a new phone at the store. Only the account holder can leave an Xfinity Retail Store with a new Xfinity Mobile device. If

XfinityEmilyB

commented

1 day ago

to the conversation:

0

U

Hung up on

I spoke to four Xfinity employees today. The original purpose of my call, my mother went into an Xfinity store to try to upgrade her phone and was told that they could not do it unless I was there. Was very strange because I thought she was an authorized user on my account. Called Xfinity to get an

Question

@user_764c3b Once the issue has resolved, a credit for the service adjustment is possible. However, we don't credit for inconvenience. You would have to connect with us at that point. We appreciate your patience.

XfinityLinda

replied

1 day ago

to the conversation:

0

U

NHL Center Ice “Program Info Unavailable “

Why are approx half the center ice channels displaying program info unavailable?

Question

U

Coax cable installation

I bought an internet router, but my house doesn't have a coax cable. I need one installed. Please and thank you.

Question

•

Customer Service

8

1

0

U

Intermittent internet connection when cold

I'm having an issue with my internet connectivity that's been happening for over a year now. Like the title says, the internet connection for the whole house gets spotty when it's cold. The connection goes down for anywhere between 1 minute to several hours at a time depending on the day. Wireless,

Question

•

Your Home Network

7

0

U

Hung up on

I spoke to four Xfinity employees today. The original purpose of my call, my mother went into an Xfinity store to try to upgrade her phone and was told that they could not do it unless I was there. Was very strange because I thought she was an authorized user on my account. Called Xfinity to get an

Question

•

Customer Service

8

1

0

U

why do I have so much trouble getting into my email

user_v8n6ng

commented

1 day ago

to the conversation:

0

1

U

my email

I'm looking for my email and it is very difficult to retrieve it! xfinity is making this very troubling

Question

user_487c21 Thank you so much for stopping in for help with removing your home phone services and changes to your TV options. WE would be more than happy to help. If you could send our team a direct message with your full name, the name listed on the

XfinityAmandaB

commented

1 day ago

to the conversation:

0

U

Adjust my Plan

Will you please assist me in cancelling my land line which we never use, and my tv plan which refuses to stream on random days? I just want to keep my internet and mobile services which have been great!

Question

U

Adjust my Plan

Will you please assist me in cancelling my land line which we never use, and my tv plan which refuses to stream on random days? I just want to keep my internet and mobile services which have been great!

Question

•

Billing

9

2

0

Thanks for your comment, jeffm79. What troubleshooting steps have you tried so far? Did you try rebooting the modem manually or through the Xfinity App? How about your modem placement? Is it located in a central position in the household and at least

XfinityDilary

replied

1 day ago

to the conversation:

0

J

Constant wi-fi drops by mobile devices with 6ghz gateway

With such limited range on 6ghz, we have numerous dead spots throughout the house. We got the wifi pro extender, but it does not seem to do anything to extend the 6ghz. A technician even suggested where to put it, but the dead spots remain. The other main problem is, our phones and tablets will lose

Question

T

They will not ship XB10 you got follicle Xfinity office and try get one . They don’t keep them in stock it’s only by appointment a tech comes with it for a setup .

Tgizzle83

replied

1 day ago

to the conversation:

0

How to get an XB10?

Hello, I stopped by my local Xfinity store to try to upgrade my router to the XB10 and they didn't have any in stock. They directed me to call but I can't seem to get through to a live agent easily. I have, what I believe, is the highest speed tier and would like the XB10 to take full advantage of i

Question

CoreyF Thank you for posting on our community forum to let us know that you're not able to use ports 500, 4500, and 1701 to set up your personal VPN. Let's investigate this together and figure out what's preventing you from using the ports. &nb

XfinityEmilyB

commented

1 day ago

to the conversation:

0

IPSec/L2TP VPN Filtered / Blocked. I am done playing this game!

I am an Xfinity customer paying for your highest-tier residential internet plan, with unlimited and uncapped usage outside of the ports Xfinity publicly lists as blocked. According to Xfinity’s own documentation, ports 500, 4500, and 1701 are NOT listed as blocked or restricted. Despite this, all th

Question

user_tm8i4z Thank you for stopping in to share your experience with this gift card offer. With promotion options that include a gift card, there are specific options that need to be added during the order process for the gift card promotion to apply.

XfinityAmandaB

commented

1 day ago

to the conversation:

0

U

Misleading Sign-Up Promotion and Unresolved Issue

My experience with Xfinity has been unbelievably frustrating. When I signed up over the phone, the representative clearly promised me a $200 Amazon gift card as part of the promotion. Now that I’ve started service, they’re refusing to honor it. What’s worse is that not a single person is denying tha

Question

U

@BruceW: Turniing off the gateway's Xfinity Hotspot service (using the Xfinity app) was one of the first things I did after the gateway was initially activated. However, I'm not convinced the hotspot actually turned off, because "Xfinity Hotsp

user_vbw5mw

commented

1 day ago

to the conversation:

0

U

PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

Question

U

Misleading Sign-Up Promotion and Unresolved Issue

My experience with Xfinity has been unbelievably frustrating. When I signed up over the phone, the representative clearly promised me a $200 Amazon gift card as part of the promotion. Now that I’ve started service, they’re refusing to honor it. What’s worse is that not a single person is denying tha

Question

•

Customer Service

7

1

0

Thank you for reaching out to us @user_z6xx9t! Were your Xfinity mobile services started at a previous address? The Xfinity Mobile account may need to be linked to your current Xfinity account. Could you please send our team a direct message with y

XfinityAldrik

replied

1 day ago

to the conversation:

0

U

Account Exists and Does not Exist

My Xfinity mobile account shows it dies not exist and yet I am still charged for mobile services and the phone still works. I have talked to 17 representatives over 3 days and am at a total of 12 hours on the phone. Every member of support says the account does not exist but when I ask why I am bein

Question

Hello @user_lljgkr, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. So do you have a new cable box and remote?

XfinityChelseaB

commented

1 day ago

to the conversation:

0

U

Setup cable box

Cannot enter setup with new remote

Question

That is correct, @user_7mgy20. All of our cable service runs through X1 and then filters to the Xfinity Stream app in our systems. Even if you just use the Xfinity Stream app at your home, the process is the same for how our systems work to provide t

XfinityRay

replied

1 day ago

to the conversation:

0

U

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question