Xfinity Community Forum

I was promised a gift card for switching my service. That was beginning of March. The supervisor from live chat was completely useless and said I have to contact the store, but I cannot get through at this time as I am not in the area. No phone number works and to my amazement, the company that offe

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Customer Service

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You know, it is kinda funny... 2 days after announcing I was going with another company, they finally came around to fix the drop. I guess they realized that CHSI and Xfinity Mobile being lost wasn't worth it. Shame they were too late.&n

user_ixeu2w

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6 hours ago

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Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

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it is trrough xfinity web site

user_caqaz2

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6 hours ago

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my comcast.net email stopped working and says my password is wrong

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how to stream on computer

user_x99uio

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6 hours ago

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Xfinity app disappeared

The Xfinity app completely disappeared from my Samsung TV and now we can’t access this very expensive table service that we paid for

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Angle Studios app

Please add the Angle Studios app to the Xfinity platform so that I don’t have to stream it directly. You all have hundreds of third party apps so please add Angle Studio app asap. Thank you

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Channels and Programming

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How do I activate my new Xfinity remote

I replaced my old remote with a new one but I can’t activate it.

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Devices and Equipment

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Good Morning, @user_z2391a! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your printer connected. When on your computer, are you able to pull up a web br

XfinityAdrienne

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6 hours ago

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help with computer that "cannot be contacted over the network

Your assistants have helped connect my Brother printer to the new Gateway modem and then to my computer Windows 10. When I tried to print today, I got the error message: Brother HL-L2305 set up complete, cannot be contacted over the network. Computer appears to be correctly configured but device or

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Hey @user_6whv38 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the service interruption. Service interruptions when severe weather is involved

XfinityJanelle

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7 hours ago

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“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a

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Hi there @user_gnh8kj. Thank you so much for reaching out to us regarding canceling HBO MAX. Have you tried going to this link Subscribe, unsubscribe, and manage Internet Subscription Video On Demand (iSVOD) channels?

XfinityRoberto

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7 hours ago

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How do I cancel my HBO Max subscription.

I want to cancel my HBO Max subscription I have through xfinity but it is impossible. When I log into HBO to cancel the subscription it points me to Xfinity and when I log into xfinity it points me to HBO.

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Greetings, @user_2hy477! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this damaged line. You have definitely come to the right place for assistance.

XfinityJamesC

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7 hours ago

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Overhead cut cable requiring repair from storm

The overhead comcast cable from the telephone to the home was cut by tree damage at [Edited - Privacy]. Please dispatch a repair crew to the location in order to repair the over head cable line in order to restore service to the home.

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@user_0xa9zh I am sorry to hear about this issue. Did you just make any changes recently to the tier on the account?

XfinityDena

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7 hours ago

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False incentives

Hello, when I first signed up for internet I was told I would get a free year of mobile service included with my plan. It was even in my Xfinity app under the internet box is a mobile box and it said claim free year of mobile service!! I clicked on that to claim the free mobile service. It gave me a

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@Construction-Sewer-Damage You would do it from your computer and follow the directions above please. We look forward to assisting you.

XfinityBillie

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7 hours ago

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Comcast contractors hit my sewer line

The comcast contractors hit my sewer line under my driveway quite some time ago. We kept having issues over and over with a backup in several rooms. We had a plumber snake it out then after a few times used a plumber with line cameras. Our driveway had to be cut open the line repaired and then a con

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Overhead cut cable requiring repair from storm

The overhead comcast cable from the telephone to the home was cut by tree damage at [Edited - Privacy]. Please dispatch a repair crew to the location in order to repair the over head cable line in order to restore service to the home.

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Customer Service

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False incentives

Hello, when I first signed up for internet I was told I would get a free year of mobile service included with my plan. It was even in my Xfinity app under the internet box is a mobile box and it said claim free year of mobile service!! I clicked on that to claim the free mobile service. It gave me a

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Customer Service

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Hello user_hnntvt Thank you for sharing your experience with us here on our Xfinity Forums. Aside from this trouble I hope that your transition to the US has been a pleasant start. I'm terribly sorry that this is how things has started out for you an

XfinityPaula

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7 hours ago

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Frustrating

Dear Xfinity Customer Support, I recently moved to the United States from the Dominican Republic and have had an extremely frustrating experience trying to activate internet service at my new apt. My apartment is WiFi-ready, and what should have been a simple setup process turned into more than 48 h

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Thanks for reaching out to us. We do apologize for any inconvenience you're having with your Xfinity remote. The fastest way to get a new remote is to go to the local Xfinity store and you can pick up one for free. I've had to pick up a few extra r

XfinityOrlandoM

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7 hours ago

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Remote not working

To whom it may concern, our xfinity remote no longer is working. Even after new set of batteries. Also have tried to factory reset as well. Nothing works. No light shown at all.

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Service is horrible

My service is unreliable. When I am forced to call about outages the help comes 3 to 10 days later. I am handicapped and do not leave home unless to see doctor. The internet is essential to my well-being. The cost of my service is almost more than I can pay. This does not add up to good service to m

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Your Home Network

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Is this on my computer or the app?

Construction-Sewer-Damage

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7 hours ago

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CS

Comcast contractors hit my sewer line

The comcast contractors hit my sewer line under my driveway quite some time ago. We kept having issues over and over with a backup in several rooms. We had a plumber snake it out then after a few times used a plumber with line cameras. Our driveway had to be cut open the line repaired and then a con

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