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No….I can’t find an answer

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Internet

Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can

Question

thank you! I am messaging now

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Internet drops several times a day and has for several weeks

This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac

Question

Thanks for confirming, @user_iuu7hw! And you're accessing the email account through the portal, here, or by a third-party app or program?

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verification code

I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?

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Third day not fourth. Sorry about that.

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Internet

Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can

Question

I am very glad to hear that they were able to get that issue handled correctly, and you have not had any service issues. We are always happy to answer any questions you have on your service or account here.

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Internet drops several times a day and has for several weeks

This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac

Question

@Tbrown56​ Yes, my iPhone and iPad. You might want to check both of those to see if they have started to delete messages after fetching.

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email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

16 hours ago

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1

Internet

Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can

Question

Yes, my iPhone and iPad.

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0

email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

Question

The technician came out and said prior install done incorrectly, wrong type cable and to electric/house wasn't correct and some cable in the box had been knicked (open so could've been squirrel, lol). Anyway he ran new cable, has scheduled it to be

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Internet drops several times a day and has for several weeks

This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac

Question

I've filed both BBB and FCC complaints with this. They lied through their teeth. I've already had replies stating that I was asking for something not in promotion. They completely coerced and manipulated people to switching to them. It's absolutely b

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xfinity mobile promo offer scam

Has anyone actually recieved the "gift cards" for the "time to switch" coming to Xfinity Mobile from another carrier and they "payoff" the devices you bring over? Should I file a complaint with BBB? It's been over 6 months with a lot of my time wasted for bullcrap answers. Is there another way to re

Question

Hi user_mv47k7! I'm sorry to hear we're losing you as a customer and apologize for any difficulties experienced via the Xfinity Website. My team is here to help and can assist you with canceling your account. Please send us a Direct Message, and we w

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Cancel my Account Immediately

Your website is impossible to navigate and it is illegal not to have a one-click cancel in California. Cancel my account effective immediately, I will be submitting a complaint to BBB

Question

... it expects me to enter the name of a person ... To send a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:   • Click "Sign In" if that prompt is visible     • Click the "Direct M

 commented 

17 hours ago

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never get text message with code to verify mobile number

I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.

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varlene    Thanks for bringing this up. You’re absolutely right that Nomorobo discontinued landline and VoIP protection as of January 1, 2026, and we understand how concerning that is with the volume of spam calls people are dealing

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Nomorobo spam protection ended January 1, 2026 for landlines / VoIP

Nomorobo has stopped spam call protection on landlines and VoIP effective 1/1/2026. See: https://www.nomorobo.com/landline-discontinued Is xfinity providing a replacement? Also, when I click "Learn More About xfinity Voice" from https://connect.xfinity.com/voice/voicemail I am taken to this page htt

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I am glad that link will work for you. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. And you will be routed to an agent here. 

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never get text message with code to verify mobile number

I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.

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What happen to $1 movie night

Can anyone tell me what happen to the $1 movie night. I am a platinum member.

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Wow. Thank you. That worked to send a message, but it expects me to enter the name of a person when I'm trying to contact a human customer service agent. I don't have a name. Still not getting the text message with the code to verify my mobile #.

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never get text message with code to verify mobile number

I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.

Question

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