Hello Xfinity Support Team, I need assistance from a corporate billing specialist to resolve a clear double-charging issue regarding a device payoff on my closed Xfinity Mobile account. Standard phone support has been unable to correct this. Here is the exact timeline and math of the issue: Aug 20 –

I've had consistent packet loss (5%) for the past couple years and it has begun interfering with my ability to do work. Every time I contact xfinity support you guys say there's no issue but my employers have noticed my extremely bad internet connection.

I am getting text messages on my phone from a firm Harris and Harris saying they are trying to collect 212.76 on a debt I have for comcast equipment. Is this fraud? My account has no charges and no notices. Again the messages are all text message to my phone

My Xfinity Mobile number was transferred from another carrier and is currently working normally for calls, texts and data. However, my account still shows the number transfer as pending/incomplete, and I am receiving emails saying I have two days left to complete the transfer or I may lose my promot

Are TV’s keep stopping because of the internet going down. It has done this 5 times today

My Internet keeps cutting off randomly. I unplug it from the wall. I let it sit and plug it back in. It’s cycles through all the colors and it just sits there flashing green for the next few hours and then I’ll come on. It’ll work for a few minutes and then I’ll stop

Reset everything nothing working. Please advise

My Contracter just severed both our residential and business Comcast lines. I need support. Please advise

I’m wondering why Xfinity can break their own policies. I was just charged my bill on a card that wasn’t set up for autopay. The only reason it was there was because of refunds. Now, a few months ago, I got a new card. The system wouldn’t let me change my autopay to it but I figured if it was there,

What can I do about this on my home network? Signal levels have been increasing over several weeks to the point now where all of the channels are our of spec. Nothing has changed inside my home. There are two splitters in the line. They have been there for over a year and have not been touched since

The main entry on my tv listing shows that the Sox/Guardians 4:00 game is scheduled correctly on TBS. BUT if you look at the details displayed below the game, they are showing that series of "Big Bang Theory" episodes will actually be playing during this time. In addition, when I tried to record the

My account number was changed

I'm attempting to cancel the TV portion of my Xfinity bundle while keeping our internet service. Unfortunately, I haven't been able to find an option to do this through my online account, so I was directed here for assistance. Our monthly bill has reached nearly $300, and I can no longer justify the

My Xfinity Internet service suddenly stopped working on October 9, 2026. I started my service on September 23, and my first bill is not due until October 18. However, my account shows “Disconnected,” and Xfinity Assistant says my account is no longer active. I did not request cancellation. I also ha

I moved and transferred my service. A month later I get charged for two accounts. I call to understand why the transfer didn’t cancel both accounts. The rep assured me he cancelled the service at my previous house and refunded me for the month. I check a few days later and see there is no confirmati