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This might help as well https://share.pingplotter.com/LRmqzN7Tzj7#
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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Recordings Not Deleting
I have recordings that are not deleting from my recorded list. This issue is prevalent across all my devices including Windows 11 desktop using google chrome to access xfinity stream, Android Tablet, and Galaxy Z Flip 7 phone using xfinity stream apps.
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Xfinity Stream Website
Hello, Thank you for the assistance, but neither link works for me. I just get a page showing "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." Usi
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
Question
OK just sent message
App has said outage for several days, but there is none, features don't work
Folks this is kind of annoying. For 2 days now the app has said that there is an outage because of weather and won't let me access the settings for the WiFi. But there is no outage! Because of this, i also am unable to speak with an agent through the app. (I can't help but think this might be an int
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We're sorry to hear about the continued issues with the app @train_wreck and appreciate you confirming that you tired uninstalling and reinstalling as well as tested on the website. Let's take a closer look to see if the interruption is being reflect
App has said outage for several days, but there is none, features don't work
Folks this is kind of annoying. For 2 days now the app has said that there is an outage because of weather and won't let me access the settings for the WiFi. But there is no outage! Because of this, i also am unable to speak with an agent through the app. (I can't help but think this might be an int
Question
Yes the xfinity.com website shows the same thing, yes tried uninstalling/reinstalling the app. Also tried the app on my iPad. All say an outage, up to right now which is like the 3rd or 4th day
App has said outage for several days, but there is none, features don't work
Folks this is kind of annoying. For 2 days now the app has said that there is an outage because of weather and won't let me access the settings for the WiFi. But there is no outage! Because of this, i also am unable to speak with an agent through the app. (I can't help but think this might be an int
Question
user_mdy2ch - Hello! Thank you for your feedback and joining the Xfinity Forums community for help. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to “Xfinity Supp
Trade in credit not being applied.
Hi, Like many other costumers on this forum and others I am not receiving the credit for my phone. If any Xfinity employee is on here please reach out so that I can hopefully get actually resolution. I have spoken with 5-6 people through the app which is less than helpful every time. The last 2 time
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Hello user_39i3v3. Thank you for choosing Xfinity and reaching out to us here on the Xfinity Forums. We’re happy to help with your email concerns. To recover lost Xfinity emails, sign in to your account and use the “Recover Deleted Items&
lost email
I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there
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Hi there, @user_piha8v! We have you covered! I have a lot of devices that need the 2.4 GHz network only. The steps at this link get them working without issue in my home, https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network
3d printer needs 2.4 and can’t connect
Has been failing to connect for some time … tried to reset and now can’t connect at all. Why can’t I create a 2.4?
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Hello, wongkwp! Thank you for joining us here. Let's take a closer look at your account details together and we'll get to the bottom of this. If you could please send a direct chat message with your full name and complete service address to &ldq
Peacock Premium
I have been receiving Peacock (with ad) as part of my redemption through Xfinity Rewards as a diamond membership. Today when I access Peacock, it shows that I no longer have an active subscription. I’m also a Gig internet subscriber, am I eligible for the included Peacock Premium subscription?
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Signed up for an updated plan and told wrong price and service would not honor the price that she told
Hello, I spoke with service today to review my internet and phone plans with xfinity and changing plans with current promotions. After reviewing the options and pricing for both phone and internet multiple times with Service Rep we decided with moving forward with the update. We updated the internet
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Plan
@XfinityJohnG Thank you so much for your reply. Yes, I am still experiencing the issue. I have tried various web browsers. I have even tried a web browser on an Android device. The issue I am having with the web-based remote still remains. And yes,
Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI
I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com. I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically jus
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Has this been resolved? I’m currently having the same exact issue & ran multiple troubleshooting steps to try & fix this
Frequent frustrating packet loss
Hello, I've been experiencing packet loss for several months now. I worked with a tech via mobile chat for some time but ultimately did not resolve the issue. I have checked multiple devices (2 desktops, and 2 mobile devices). It is very noticeable when playing online games where it results in frequ
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Yes - still having the problem. Disappointed with the Xfinity Stream app.
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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longmuirj I use the Stream app while at home all the time. While moving around the house doing chores, my mobile device is always playing a show. I do not run into any issues on my end. The Stream app does depend on your home/wifi connection, and if
Xfinity streaming app
Xfinity streaming app won’t open. Purple screen with three dots flashing constantly.
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@XfinitySean The issue is happening on my Samsung Tizen TV (not frame).
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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@user_qjyzu4 Hello! Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so wil
Frequent intermittent connectivity issues - T3 timeouts
My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for
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Still get a black screen frequently and have to go back to Home Screen and select Fox News to get back to ‘normal’ viewing. Just watched three other news channels and had no issues. Fishy. . . Considering switching.
user_ew6meo
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1 day ago
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Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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