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Submit a claim with the FTC. We all should do this. Hold their feet to the fire. ReportFraud.ftc.gov
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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That non answer just earned you a fraud claim with the FTC. Im sick and tired of Comcast stealing my money and not providing the service they advertise.
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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Once again I have been told I will be getting my gift card and I am still waiting. Pleases clairify why I have not gotten it yet! Thank you.
Gift card for switching internet plan
Earlier this year, I switched my internet plan and was promised a $100 gift card. I should have gotten the card in May or June. The Xfinity Assistant cannot understand my question and cuts off the "conversation." Who can I call to get my promised card?
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Submit a claim with the FTC. We all should do this. Hold their feet to the fire. ReportFraud.ftc.gov
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
Question
Spam
For XfinityFrank -- Per our previous thread, I added the individual to my address book and asked her to send me a test email. She did so, and it ended up in the spam folder again. What else should I try? Is it a matter of waiting for the server to update somehow? Note: This comment was created from
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Customer Service
For XfinityFrank -- Per our previous thread, I added the individual to my address book and asked her to send me a test email. She did so, and it ended up in the spam folder again. What else should I try? Is it a matter of waiting
spam
I use Outlook to download my emails from the xfinity server. There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook. Problem is those emails are not spam. I want/need them. How can I arrange for emails from th
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@user_37n3nd Thank you for taking the time to contact us about the recurring issue. We would definitely want to get a follow up visit scheduled seeing that the issue has returned. Please send us a direct message with your full name and service addres
Just had an appointment to fix my problem, it’s happening again and they want to schedule another appointment new appointment
I had an Xfinity appointment on 9/16. I’d had no internet for over a week at the time of the appointment. The tech resolved the issue wonderfully, apologized for any inconveniences prior to. Now on 9/17, the modem began to flash orange, then proceeds to go back and forth between green and orange. Af
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Same issues here. I have 3 Samsung Frame TV's of different sizes, the largest is the most consistently an issue. Spent time with Samsung Tech support.. reloading, deleting Cache, resetting Smart Things.. of course problem still exi
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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boutros777 I definitely understand how frustrating it would be for the Xfinity Stream app to not work for you. Can you please confirm the make, model and year of your TV that you are experiencing this issue with?
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
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user_tttx49 Hi there! Thank you so much for using our Forums to contact our Xfinity Support Team. I see that you are reaching out about making some equipment changes and we are here to assist you with that. Please shoot us a DM over with your full na
upgrade router
I got a message to upgrade my router but I lost the chance to choose the option to allow it I don't know how to upgrade it now and was hoping for assistance
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Hi there! Thanks for reaching out to us here on the Community Forum! Congratulations on the new home! What we can do is check to see if the address is serviceable and if so, what would be needed as far as construction to get a line there and what the
How to get fiber on a new construction house
Good afternoon, I need assistance to setup or transfer my account to my new house, its a new construction so it does not show up in any of the providers. How can I get service (Ideally fiber) to my new house? Thanks in advance
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You're very welcome! Glad to hear you were able to get this worked out. Never hesitate to create another public post for any of your future account and service needs! Take care!
spam
I use Outlook to download my emails from the xfinity server. There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook. Problem is those emails are not spam. I want/need them. How can I arrange for emails from th
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Darn echoes....
Making a post to get access to direct messaging
Posting making a post to get access to direct messaging to Xfinity customer service, since users have to post publicly before that function becomes available.
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Thanks, XfinityFrank. Yesterday, I found that I could go to my email on the xfinity site (I normally use MS Outlook to download and manage my email) and use the "not spam" button to release an individual email. That works fine, but I had to do it f
spam
I use Outlook to download my emails from the xfinity server. There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook. Problem is those emails are not spam. I want/need them. How can I arrange for emails from th
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
upgrade router
I got a message to upgrade my router but I lost the chance to choose the option to allow it I don't know how to upgrade it now and was hoping for assistance
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Good Morning, @user_69h8vt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line bury, it certainly is not what we want for our customers. I would be more than
Cable line buried?
I've been promised numerous times that my cable line will be buried and nothing yet. It's been over a month. You charged me $100.00 for this service already
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Thank you for reaching out. @user_km8e04 I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I also wanted to make sure you are aware that any tim
Tv channels freezing up. My neighbors are having issues also
Channels freeze up. Then show stops sound. Then starts again. This is day 3
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@SBCat, it is usually not an instantaneous process. It will take some time for the server to adapt to the request if valid. This is also assuming there is no activity coming from the domain, IP or address that is flagged. If you don't see a change wi
XfinityFrank
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Spam
For XfinityFrank -- Per our previous thread, I added the individual to my address book and asked her to send me a test email. She did so, and it ended up in the spam folder again. What else should I try? Is it a matter of waiting for the server to update somehow? Note: This comment was created from
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