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I have been trying to do this for months. NOTHING Xfinity has told me has helped. Honestly, for me, it's now worth the $13/month subscription fee to never have to jump through all their ridiculously futile hoops again. Good luck!!
Cannot Activate Peacock
I go to the "view subscriptions" under "TV and Streaming" on the main Xfinity login page. Peacock says "activation required". When I click through and go to activate it says "Your Xfinity account is already linked to another Peacock account". I try to click through the "here's how to find it" option
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Hello, user_f9r9eb. Thank you for choosing Xfinity and joining us here on the forums. I'd be reaching out too if I were in your shoes and I appreciate your sharing the steps you've tried already. Let's take a closer look and troubleshoot this issue t
Robo calls filling up voicemail box without ever ringing
We suddenly have an overflow of voicemail showing up on the home phone through Xfinity Voice. When we go to clean it out by end of day it’s well over 30 voicemails. The actual phone never rings and it’s simply a lengthy delay then an automated voice saying “Goodbye”. We’ve restarted the system. Unpl
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Hello @user_mapwq8 Thank you for outlining what happened I understand your concerns around the charges, financing, and service interruption. Based on your description, there appears to be a discrepancy between the trade‑in expectations and how the de
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as
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That is quite disappointing, but thank you for the response!
Not staying paused long enough
When pausing a recorded tv show it automatically unpauses really quickly. It says 10 minutes but that is NOT long enough. PLEASE Xfinity...correct this issue! [Edited: "Language"]!
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@nstaehling Yes, you made a public post. It was perfect, and we understand what you mean. Right now with the games having availability on different platforms, it's a good idea to do what you do in order to record only what you can see. With your feed
Add 1254 option for Braves recording to SD and HD
If I do not check the recordings in advance it might default to recording a blacked-out channel like TBS. Most other programs offer a channel # in addition to SD and HD for recording choices.
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Hello @user_rdttt7 and thanks for posting your concern on our Xfinity Community forums.It sounds as if you're dealing with some frustration on Disney+. I actually had a similar issue a few days ago myself. Like yourself I tried a few different
Massive lag on apps
Anyone experienced massive lag on certain apps but not others? Netflix works perfectly but I can’t get anything to actually play on Disney +. I’ve reset the box and cleared cache .
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My two accounts are already linked.
Peacock subscription
I have tried no less than 12 times to activate the “free” “benefit” of a Peacock subscription. It never works. This is a worthless benefit
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Massive lag on apps
Anyone experienced massive lag on certain apps but not others? Netflix works perfectly but I can’t get anything to actually play on Disney +. I’ve reset the box and cleared cache .
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Customer Service
Technician just left and problem returned
Our TV froze about 3 days ago and we lost WiFi. The technician was just here. Everything was working when he left, but about a half hour later, the TV froze again. I was struggling to figure out how to reach a live person when I got a call from an Indian call center checking to see if the problem wa
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X1
@XfinityBenny Was I not public? I am new. The automatically recording of the Braves has been rocky when there are multiple choices in the Atlanta area. I would like to go to channel 1254 if it is one of multiple possible channels
Add 1254 option for Braves recording to SD and HD
If I do not check the recordings in advance it might default to recording a blacked-out channel like TBS. Most other programs offer a channel # in addition to SD and HD for recording choices.
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Thank you for letting us know @user_aaebn2 I know it can be frustrating when your streaming is not working properly. When this happens have you attempted any troubleshooting or reset the TV/fire stick. Have you attempted deleting the Xfinity stream a
Visio TV and Amazon FireStick issues
I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu
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Hey user_lri4z2, we appreciate you bringing this to our attention here on the community forums. I'm truly sorry for the experience you've had so far. I can definitely understand feeling stressed without having a phone. You've come to the right place,
What do I need to do to get a phone?
I lost my phone on May 17th, so I decided to buy a new iPhone 17 through XFinity on May 18th. It shipped through FedEx May 19th and FedEx said it would arrive May 21st by end of day. It arrived at the FedEx warehouse at Sparrow Point, MD on May 21st and after it was not delivered that same day. Afte
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@user_5fduyx, understandable, but this is a valid support option, and we are the digital care team that supports Comcast/Xfinity customers with their accounts and services over the forum. Without your account information, which we don't want to have
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
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Unfortunately there is no way to disable the unpause feature as it is hard coded into the playback system.
Not staying paused long enough
When pausing a recorded tv show it automatically unpauses really quickly. It says 10 minutes but that is NOT long enough. PLEASE Xfinity...correct this issue! [Edited: "Language"]!
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Just to be clear, Xfinity will refuse to work with a customer unless they DM a stranger their personal info because a stranger told them to?
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
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@user_5fduyx, We are a real team here, and we're just providing you with steps on how to come into a DM to pull up your account and look into your interruption concerns further. We look forward to your DM.
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
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Hello - unfortunately yes. Is there a way to disable unpause altogether? I want things to stay paused when I pause them. Suddenly starting up is disruptive and unexpected
Not staying paused long enough
When pausing a recorded tv show it automatically unpauses really quickly. It says 10 minutes but that is NOT long enough. PLEASE Xfinity...correct this issue! [Edited: "Language"]!
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Resolving my complaint took four days, multiple agents, and many hours. The direct chat is handled by a team rather than a single person. While some agents were more helpful than others, several responses lacked empathy, and I often waited over an ho
Joebert
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18 hours ago
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Bait and Switch?
To whom it may concern: if that's anybody At this point I don't remember why I originally contacted you in the first time. The agent in chat told me that my router was not working at the same speed as my plan and that she could get me a. Xfinity Wi-Fi gateway at no extra cost. I said I switched to a
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