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Billed for services that were never received , not activated, nor hooked up at all.
Signed up for the Xfinity. Elected to use own equipment. Was told after signing up if get an email with instructions and as well if be receiving something in the mail with details on how to set it all up. Never got an email and never received a packed in the mail. Waited as the original confirmation
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Billing
WHY did some get an email from Comcast and SOME did not about this. Its been a horrible thing for we Wash DC locals to go through that we were not going to be able to watch them for free anymore . From what I have learned...its the only place in the
I should be getting Washington Nationals game coverage but am not
I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access
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A while back they totally removed ch 25 (MASN2) from the local lineup and were forcing people in the local market to pay a lot to watch the Nationals play. Unheard of in America as far as I know. Such an awful thing to do BUT my friend got an email f
I should be getting Washington Nationals game coverage but am not
I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access
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@XfinityRaul wrote: "... visiting this link to learn how you can create a Primary profile ..." The link provided does NOT tell users how to create a Primary user BECAUSE ONLY A COMCAST/XFINITY EMPLOYEE CAN DO THAT! A user with the Primary logi
No Primary Account Holder on Account
Last year I spent 2 hours on call sorting this issue out, there is no Primary Account holder listed anymore and I am no longer able to access anything. There is no one else on the list of users. My question is this: How do I set myself as the Primary Account holder again? Keep in mind that there is
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Yes, your team escalated to someone that could help. I believe I posted 40 times asking for either a solution (which was nonsense from your folks) or escalation. So yes, after hours of my time your team finally passed me along to someone that
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Hi there @user_xy5eo3 Thank you so much for reaching out on our Xfinity Community Forum about getting your service issues resolved. I'll be happy to assist! Did that sup ever follow up with you? I see it's been a couple of days.
complaint
Work was done in my area last week and now my tv is pixelating. I called Monday morning and couldn't get an appointment until Thursday. Waiting three days for an appointment is ridiculous when the "upgrades" that were done caused this issue. I talked to a supervisor yesterday to try and get an earli
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user_pducom, "No satellite service" refers to the temporary interruption of satellite-delivered video services due to sun outages, which occur when the sun aligns with a satellite and antenna. This alignment can cause image distortion or service inte
I have no sattelite message on TV
There are stations on the menu says signal loss and stations are grayed out. On bottom of TV I'm receving message no sattelite service. It's been on all night
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Thank you for the feedback, and our sincerest apologies for any inconvenience, @user_e92521. To be clear, it's our team here that ultimately got you in touch with the team that was able to more directly assist. I just want to make sure that our commu
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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We were told nonsense from the Customer Service folks responding to this chat board. For example, told the only way to submit our Power of Attorney was to drive 3.5 hours and hand paper copy to a salesperson at a store. After a waste of hours of ou
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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@user_r2z8q6 Thank you for making us aware there's no Primary user on the account via Forums. Have you by any chance tried visiting this link to learn how you can create a Primary profile https://www.xfinity.com/support/articles/primary-and-secondary
No Primary Account Holder on Account
Last year I spent 2 hours on call sorting this issue out, there is no Primary Account holder listed anymore and I am no longer able to access anything. There is no one else on the list of users. My question is this: How do I set myself as the Primary Account holder again? Keep in mind that there is
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I wish I would have known there was ZERO customer service with this [Edited: "Profanity"] company before I switched.
Cancel internet service after this billing cycle
I want to cancel my service after the completion of this billing cycle
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... after converting comcast email to Yahoo mail this week ... "enter user name and password for imap.comcast.net" You no longer use the Comcast.net servers for email addresses that have been migrated to Yahoo. Instead, see the instructions under "S
comcast email password needed for imap server- after converting email to Yahoo mail
comcast email password needed for imap server- after converting comcast email to Yahoo mail this week. I get error message "enter user name and password for imap.comcast.net"
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i was supposed to get a label to ship my equipment back and still did not receive via email
I spoke to agent a few days ago and changed my services. He said I could get a label emailed to me and that I would be able to give it to my UPS man. When will I receive it?
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Customer Service
user_yei9s0, I think we need to take a look at your account and see what your other boxes are to determine how to fix this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Gig Bundle Menu
I have the gig bundle and I cannot see the menu options at the top of the screen except on my main box. Other two boxes show upper menu blank.
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Gig Bundle Menu
I have the gig bundle and I cannot see the menu options at the top of the screen except on my main box. Other two boxes show upper menu blank.
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Customer Service
Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. ... Comcast/Xfinity sends out authorization renewals to CableCard devices every few weeks. If the CableCard device is inactive for a month or
Cable card tivo
Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. Do I need to re pair the cable card? My other tivo is ok.
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Hi there @user_s7ac7k Thank you so much for reaching out on our Xfinity Community Forum about your denied payment. I'll be happy to assist! Can you please give me more insight on submitting the bill again? Are you requesting to have
Denied payment from Capital One
Capital One denied payment because the bill was significantly higher than the previous one. They said you should submit the bill again.
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Good Morning, @user_05cp2i! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with your connection while using the VPN, it certainly is not what we want for our customers. Thank you
XfinityAdrienne
commented
4 hours ago
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VPN Disconnecting
Hello, My VPN disconnects during uploads when connected via WiFi on my Xfinity XB7 router. Key findings: Issue occurs ONLY on XB7 WiFi (both 2.4GHz and 5GHz) Wired connection works fine Using a Netgear extender as AP works fine Other coworkers with Xfinity XB7 and XB8 routers report same issue, thou
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