user_pcm9vz Hi there! If the boxes you already had prior to the downgrade you performed are still working perfectly fine and suit your needs, you certainly don't have to use the box that was sent to you. You can return it to the Xfinity Store in your

Greetings @patb187,Thanks for making us aware of your issue. You should not need to load your service plan to service plan to activate your modem. In the Xfinity app you just need to head to the account tab and scroll down until you see "set up equip

koys0507 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the connection issues you are having and that it's impacting your experience with us. We'll be happy to take a closer look at the signal we're sendi

@user_e2ioin So are your services off right now? If that is the case then yes you would lose that functionality to manage the service until they are back on.

user_mc0b03 Thanks for reaching out to us about the recent connection issues after recent work was done in the area, and we are happy to help. Since the issue started have you used the Xfinity app to troubleshoot to see if there was any issues found

I absolutely agree. It also isn't actually worth it once you break down the prices. I have to retrieve the cost of Apple TV+, but I imagine it isn't more than 8 bucks a month for their basic tier. Basic tier, last check, is about 7 bucks for Netfli

Hi user_biqev5, we appreciate you reaching out here on the forums! I'm sorry to hear you're having issues with your WiFi. To get a better idea of how to help, can you provide some more detail about what's occurring (i.e. how long the issues have been

user_kecpu3 Thank you so much for stopping in for help with this interruption in your area after a tornado. I am glad to hear you all are alright and are in need of your internet. We do know how important having internet after an event like this can