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All I want is to my new cable line buried
I received a new cable around Dec 1 2024 and the person said the new line would be buried by December 15th. I realize the soil freezes but the person said Comcast could do it since the soil hadn’t frozen. Then the soil froze. i talked to someone in early march and I said the soil had thawed out. The
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Arris G36
I also bought a brand new unit. I have ha problems ever since. They have ran new lines from pole to pole and pole to box and box to house. Still having issues. The last time was about a month ago and now being charged a hundred dollars from tech coming out and issue still not fixed. I am not happy.
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@user_lw62sl As a workaround, you can use an Android VM (Virtual Machine) app on your PC like a MuMu player, then download the Xfinity app to it and do it from there.
How am I supposed to setup/activate my Now internet router without the app?
My phone can't use the xfinity app. I need to activate my NOW internet. I have the xfinity gateway set up and working fine besides this. When I try calling the numbers that I have found online to do this, I can't get through to anyone that will help me (I can't get through to a human, at all). From
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We love that you had a great experience! Recognizing our employees with special shoutouts is our favorite thing to do. We've shared your compliment with Vaishnavi and their leadership. We always want you to have the best experience possible.
Thankful!
I needed to troubleshoot my WiFi connection. And I was connected with Vaishnavi. I wasn’t able to find the survey to give them the amazing feedback that they deserve. So I will leave it here in hopes that it finds them or that they get the recognition they deserve. Their assistance was outstanding a
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Official Solution
Thank you for spending a few minutes with us today to confirm the closure of your account, @user_r13vel. We wish you a wonderful experience aboard and hope that when you are back state side we will see from you again!
Permanently cancel my internet service-living in Greece
I need to permanently cancel my internet service effective immediately or at the end of the current billing cycle. I am currently living in Greece and cannot make/receive U.S. calls or use callbacks. Service address: [Edited: Personal information] I do not want any retention offers, pauses, seasonal
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@user_lq70hu Thank you so much for reaching out to us through Xfinity Forums for assistance with your cable line. We still take in requests from November-April however these are not worked on until the ground is thawed and these may be worked on depe
All I want is to my new cable line buried
I received a new cable around Dec 1 2024 and the person said the new line would be buried by December 15th. I realize the soil freezes but the person said Comcast could do it since the soil hadn’t frozen. Then the soil froze. i talked to someone in early march and I said the soil had thawed out. The
Question
They don't sell the equipment, if that's what you mean. They lease it for a monthly fee (around 15 dollars). Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assi
new modem router set up needed
I would like to purchase the Xfinity modem/router and have it set up. I have a current stand alone Modem and standalone router but would like the all i none from Xfinity. What is the timeframe to have a rep come out to set this up for us. thank you
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I have been communicating with xfinity persons and it has been a waste of my time. I do believe they think I am not being honest in regards to whatI was told. This has not been resolved at all. I asked for a call from a manager and I am
Account Problem-Awful service
We have been w xfinity for close to 17 years. We got behind on our bill due to spouse being out of work. Last Sat-4/4 I chatted w agent whom I asked if it was ok to change my payment arrangements to 4/8. He said yes and supposedly changed it. I confirmed the card he set it up and confirmed that my s
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@plitchf_12 You're welcome, feel free to reach out to us anytime and thanks for being the best part of Xfinity
Fiber cable resting on tree
A few weeks ago, the fiber cable running from the road to the house came detached from one of the utility poles due to high winds. The internet service is still working, but the cable is currently resting on a couple of pine trees on our property. I need an Xfinity technician to come out to the hous
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@beernocculars I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave y
Unable to login to my xfinity peacock acct
Recently moved and now I can't login to peacock with my xfinity rewards. Error message says I have a peacock acct with a different acct
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I don't have any other questions at this time. Thanks, Orlando.
Fiber cable resting on tree
A few weeks ago, the fiber cable running from the road to the house came detached from one of the utility poles due to high winds. The internet service is still working, but the cable is currently resting on a couple of pine trees on our property. I need an Xfinity technician to come out to the hous
Question
All I want is to my new cable line buried
I received a new cable around Dec 1 2024 and the person said the new line would be buried by December 15th. I realize the soil freezes but the person said Comcast could do it since the soil hadn’t frozen. Then the soil froze. i talked to someone in early march and I said the soil had thawed out. The
Question
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Customer Service
@plitchf_12 Awesome I'm glad to hear everything was taken care of. We offer other self-service options through our Xfinity app as well https://www.xfinity.com/apps , . Do you have any other questions or concerns?
Fiber cable resting on tree
A few weeks ago, the fiber cable running from the road to the house came detached from one of the utility poles due to high winds. The internet service is still working, but the cable is currently resting on a couple of pine trees on our property. I need an Xfinity technician to come out to the hous
Question
Hi, thanks for following up. The cable line was fixed last Saturday, April 11th. Internet service is good and the technician made sure to secure the cable better.
Fiber cable resting on tree
A few weeks ago, the fiber cable running from the road to the house came detached from one of the utility poles due to high winds. The internet service is still working, but the cable is currently resting on a couple of pine trees on our property. I need an Xfinity technician to come out to the hous
Question
@XfinityRichard [Edited: "Personal Information"]
New s26
Advertising made it seem like I was getting a free year of phone service with purchase if s26 ultra only to be denied...only for new customers? Made service out of my range.
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Welp, was looking for Xfinity, who has way less stations available than Verizon, to give me the push to switch to Verizon so I guess this is the final nail in their coffin for us.
NHK suddenly removed without notice on March 31 2026
Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials
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@XfinityRichard im having difficuty..you there
New s26
Advertising made it seem like I was getting a free year of phone service with purchase if s26 ultra only to be denied...only for new customers? Made service out of my range.
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I am having problems understanding :-)
New s26
Advertising made it seem like I was getting a free year of phone service with purchase if s26 ultra only to be denied...only for new customers? Made service out of my range.
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Hello, @user_jys0aj! I am sorry to hear about the channel loss; losing a favorite program like NHK World Japan, especially for the Grand Sumo highlights, is a real disappointment. Since you are looking to bridge that gap with the Fire TV app, here is
Need NHK WORLD JAPAN free app on FireTV help to activate while watching
We, as XFinity customers, lost programming and channel 265 fully removed as of March 31st, 2026 from our NJ tv viewing area. Here in Ocean County, Monmouth County areas. We are truly bummed but have an inquiry to have an option to receiving it. The free app thru Fire TV viewing of all the programmin
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Terminate internet service due to relocation
Moving in a couple of weeks and need to know what to do to terminate internet and return equipment
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