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Horrible deceptive service!
As a loyal Diamond Member status Comcast customer, I experienced the most horrible and deceptive service recently, during a service change. On February 11th, I called Comcast and spoke with a retention agent named "Echo" who identified himself as working in the Philippines. I expressed to him that I
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Customer Service
I mentioned the Ethernet port to say there was power. Nothing plugged in there. Yes TV has power. I can bring up the Input Sources on the TV with the TV remote, but the HDMI option is darkened because the cable box is not on. I appreciate you as we
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
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Kassie, follow up ? My netgear modem is only 3-4 months old, why would I need to replace it? Is your tech guy saying something is wrong with the modem? thanks brian
netgear CAX80 error message
I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas
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Inbound and outbound mail using 3rd party applications stops working when traveling
For months I have been experiencing issues receiving and sending emails via 3rd party mail applications such as Mac native Mail or Outlook, especially when traveling (both domestically and internationally). Once I return to my home state, the issue miraculously resolve. Focusing on the outbound mail
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Hey, thanks for getting back to me @user_q2yef4 - I'm happy to help!You said there is a light blinking on the Ethernet port on the back. Is there anything plugged into that port or is it empty? Some ethernet devices will register power fr
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
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My gateway box keep shutting off like every 10 min.
my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months
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Your Home Network
Ok, just fixed my ringtone. Brought it back to xfinity. The person their re-set the eSIM. Went back to Settings>Sound & Vibration>Phone ringtone-SIM card, and another Phone ringtone-eSIM card. We set the to the ringtone we wan
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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We are here to help, user_72duop. Can you walk me through the steps you are taking and where you're running into an issue in addition to any error message or code you are receiving along the way?
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
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yay a human! thanks for getting back to me. 1) There are no lights on the front (I have the box that only shows a blue line and there are no buttons anywhere). But there is a light blinking in the back of the box where an Ethernet cable can be plugg
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
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Same here. what a mess!!!!
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
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user_e92521 The ticket is still in progress. Our support team is completing the name change, and once that’s done we’ll reach back out. We’ll continue to monitor the ticket and update you as soon as we have a resolution.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Currently having similar issues. Xfinity is not honoring what they promised.
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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I need to know that you have received my email with both driver's licenses. Now can we access my father's Comcast accounts?
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Hello, @user_30pbqb thank you for reaching out over Xfinity Forums. I completely understand wanting to get a new card issued if you weren't able to use the balance on the prepaid card before the expiration. From experience, I received a couple of pre
Refund debit card expired
My refund debit card expired 12/25. Can I get that reissued? Service address was [Edit: Personal Information]
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Hello, @user_gq6kyc Thank you for choosing us to be your service provider. I would like to look into this for you Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click
frustration on being neglected as a loyal customer
I have been a Xfinity customer for over 10 years. The commercial of 5-year price guarantee internet service has been everywhere in the past couple of months. However, when I tried to sign up for that offer, I was told that I am not eligible because I am an existing customer. It is so frustrating to
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user_c7732 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."
Xfinity dug up our yard and left wires loose without our consent
A crew of 3 came to our home and we were not home. They rung the doorbell and when nobody answered, they proceeded to dig a line all the way across our yard and dug up 3 areas. The grass is missing/damaged. They also have a wire running across the end of our driveway and loose wires in two access po
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@user_q2yef4 - It can be frustrating when things don't work properly, and we appreciate you reaching out to us on our Xfinity Community Forums for help when you need it. Having been advised by the system that you are experiencing a service interrupti
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
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I asked for a link to the page where I can MANAGE the other accounts. I have the login page, I don't want that. I want the page where the main account manages the others.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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user_026ac9, hello there and thanks for reaching out. I understand your concern especially with needing that tracking information. I apologize about your experience. I'd like to take a look into this for you. To move forward with your concern, please
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Placed order for upgrade mobile order
So I placed an order for a mobile upgrade which after I payed for it I did get a text stating I have to upload my photo ID which I did. When will the phone ship? None of the service people on chat is very helpful.
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