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Cancelled wrong phone number
Cancelled landline instead of new mobile phone number [Edited: "Personal Information"]
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Sign-In and Account Management
Live Agent
How can I speak to a live agent? I have gone through the Chat Assistant and nothing pertains to my issue. Thank you.
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Customer Service
False Equipment Charges
I am being charged for equipment I never received and one I returned.
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Billing
Internet freezes continuously
FaceTime calls freeze every few seconds Television freezes continuously
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Customer Service
Hello user_nmb12 is this still a concern for you? When the App first stopped working, did you see any specific error code or message? Are you able to sign into Xfinity Stream on the iPhone, but not browse or watch anything?
Xfinity tv streaming app
My Xfinity app quit working. I reinstalled the app. Restarted the modem and my iPhone. App still won’t work
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Comcast reported a remote hotfix on 11/17 at approximately 3:11pm. Their is still an issue with packet loss. This issue is still considered open and active. I have since reached out for a status update.
Longtime User - Packet Loss Issues
Ive had consisent packet loss when gaming across all platforms of gaming. I tried all troubleshooting techniques numberous times. Packet loss is 1% to 5% every 5 to 10 seconds. At this point how do I have a tech come out? I accept the charges to diagnosis.
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Hi there, @user_1ab9kx! Thanks for reaching out to us here on the Community Forum. Sorry to hear your wife did not receive the phone yet. We can check on the status. Please send a direct message to us by clicking the chat icon in the upper right corn
the new cell phone that was supposed to arrive
On October 9, we met with Audra at the Xfinity Store on Wetmore Road. My wife ordered a new cell phone as per your promotion. Audra assured us it would arrive soon. It is November 17 and no new cell phone. We cannot reach Audra . Please clarify.
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Hi @user_i6meoa! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity again, and please know my team is always here to support you with your service needs. We definitely want to get this equipment/billing concern all sorted out f
equipment charges
I closed my account after being displaced due to a home fire. I was told by an online agent that I would not be charged for lost equipment. I established services at a new address and was billed $620
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deleting e mails
how can i set it up so that when I delete an email on my phone, it deletes all copies of it at this site as well
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I have been having the same problem with comcast email and the Bluemail app for 5 days now. Happening on both my tablet and phone (samsung). Deleted the app on phone, reinstalled, double checked settings. All my accounts, Gmail, outlook and exchange
Unable to access Comcast email from mail client
Today, 11/14/25, Outlook is unable to access the Comcast imap server. Everything has been working fine for the past year or so, and nothing has changed on my end. Comcast site says no outages. No way to troubleshoot or open a ticket to find out how to fix this. Do any of you have any suggestions? Th
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bria5544, Are you still having trouble with the Xfinity app?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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We are here for your support, @Solo110705. If you'd like to look into these issues, or if you have any questions about your options, please let us know.
Review
I was charged for a phone I did not order and was not allowed to return it. I spent over 3 HOURS with AI bots and then when they FINALLY got me to a human customer service representative they pretended to be so dumb that it was frustrating. They simply refused to take their hardware back and refused
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Support for no dial tone
Updated gateway router now no dial tone
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Home Phone Service & Equipment
Just an update. The Xfinity agents who run this forum were the only ones who actually helped me. They are the best ive seen at xfinity. Thank you all for finally solving my issue.
Worst customer experience ever
I have spoken or chatted with 29 agents, spent 17 hours of my time and gone to the Xfinity store (one hour away) for nothing. Your agents messed up swapping my phone number. Now my number is locked and no one seems to care. I've been told it would be fixed in 24 hours. I've been. Told they will call
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So what is the next step?
New updated app won't let me in
I went to log in my Xfinity app it said I needed to update. I pressed the button to update sent me to open app. I pressed the button. It sent me back to update app
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equipment charges
I closed my account after being displaced due to a home fire. I was told by an online agent that I would not be charged for lost equipment. I established services at a new address and was billed $620
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Billing
Thanks for verifying that, gmsa18. We can confirm this is a known issue that our engineers are aware of and continuing to work on. We do apologize for any inconvenience or frustration this is causing you in the meantime. Xfinity will continue
Email service complaint
Xfinity what is being done about attachments not being able to be downloaded on “Comcast.net”. That is my mail server and gateway into the net. I have used Comcast.net for years under [Edited: "Personal Information"] and have no trouble receiving attachments until now. Could you provide a solution t
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It was a pleasure, @patriciusp working with you in private and getting you taken care of. We do appreciate you and your business.-Richard
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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Oh no, I am sorry to hear that you canceled the service. If you do need any other assistance, please let us know and we are happy to help you out.
Phone Line and Ca'n't Get Through To Technical Support [Edited]
I have been trying, since yesterday, to get through to technical support or to ANYONE by phone. The automated prompts take me up to what I'm looking for and then radio silence. I've been waiting for over an hour.
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user_bmm17 Welcome to our community forum and thank you @Again for providing the link to our Email webpage. Please let us know if you were able to successfully access your Xfinity Email.
XfinityEmilyB
commented
19 hours ago
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My Comcast Email [Edited]
How can I get back into my Comcast email
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