Xfinity Community Forum

Why longtime customers don’t qualify for better offers?

To whom it may concern: I received a email from the manager of the apartments where I live. Jennifer [Edited: "Personal Information"], your agent or representative ask that the email be sent out to all tenants. I checked out the email and it had a QR code attached, so I scanned it and found an offer

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Customer Service

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Hello @user_b74601, thank you for taking the time to leave a post. Thank you for sharing all those details. I can see you’ve already put in a lot of effort trying different solutions, and it’s frustrating when nothing seems to work on tha

XfinityMarshante

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1 day ago

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Unable to stream

Suddenly my xfinity.com/stream is no longer working. Nothing happens when I click on any channel. I have tried both my usual Chrom browser as well as Safari on my Mac.

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Cancel service

I need to cancel my service. I tried using the chat assistant, but it would not connect me to an agent

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 day ago

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Setting up new XFinity WiFi router

looking for help in setting up the new router that xfinity sent to my home. The funny thing is the device is showing white lite and using my xfinity app it is saying connection issue, set up a technician. Without internet the app wont work and I could not schedule an appointment. Then I called throu

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Greetings, @user_mb361l! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with this installation fee, but you h

XfinityJamesC

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1 day ago

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Charged $100 for a technician visit — never informed, reversal promised but not processed

Hi, I’m reaching out because I’ve had an ongoing issue with a $100 “professional installation” charge that I was told would not apply — and it still hasn’t been resolved after multiple calls. My brand-new Xfinity router never worked from the start — my service was completely offline. When I called s

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@user_2bjr9b were you able to get logged in to your email account with the link provided by @Again?

XfinityDena

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1 day ago

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Comcast Email

Where do I go to login to Comcast email?

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For a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ? With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the

EG

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1 day ago

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No Wifi [Edited]

I do not have any wifi at all

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We could try to help you place the order on our end. What phone are you trying to add that is giving you an error?

XfinityMatthew

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1 day ago

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Xfinity Support

Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr

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Charged $100 for a technician visit — never informed, reversal promised but not processed

Hi, I’m reaching out because I’ve had an ongoing issue with a $100 “professional installation” charge that I was told would not apply — and it still hasn’t been resolved after multiple calls. My brand-new Xfinity router never worked from the start — my service was completely offline. When I called s

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Billing

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And I only authorize when agent send me link to look for a purchase plans for phones.

user_c17hjx

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1 day ago

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Unauthorized Plan Change & Unresolved Support Transfers

My Xfinity plan was changed without my authorization. I never approved this change, yet my billing and services were updated. I have contacted customer support multiple times, but every agent only transfers me and no one actually fixes the issue. I am requesting immediate escalation and resolution f

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@XfinityDena I already sent direct message to xfinity support.

user_c17hjx

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1 day ago

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Unauthorized Plan Change & Unresolved Support Transfers

My Xfinity plan was changed without my authorization. I never approved this change, yet my billing and services were updated. I have contacted customer support multiple times, but every agent only transfers me and no one actually fixes the issue. I am requesting immediate escalation and resolution f

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I can assurwe you that is not what we want for you. So, just to clarify you are unable to log into the Xfinity.com website to view your emails?

XfinityJon

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1 day ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

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Hello, Any resolution or work around? I’m still having this issue. Thank you.

user_13c1aa

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1 day ago

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Xfinity Support

Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr

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Thank you for that additional information. Have you already doublechecked the spam settings in your Xfinity email account settings?

XfinityJon

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1 day ago

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email issues

I am not receiving emails from a couple different applications that i am having to reset passwords. not receiving the emails from those applications. I have talked to the company in question and everything is good from their end but still not receiving.

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@user_c17hjx We are unable to make changes to your account without sending the customer a customer approval link. From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a lis

XfinityDena

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1 day ago

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Unauthorized Plan Change & Unresolved Support Transfers

My Xfinity plan was changed without my authorization. I never approved this change, yet my billing and services were updated. I have contacted customer support multiple times, but every agent only transfers me and no one actually fixes the issue. I am requesting immediate escalation and resolution f

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Unauthorized Plan Change & Unresolved Support Transfers

My Xfinity plan was changed without my authorization. I never approved this change, yet my billing and services were updated. I have contacted customer support multiple times, but every agent only transfers me and no one actually fixes the issue. I am requesting immediate escalation and resolution f

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Billing

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I Have experienced the same issue, My Xfinity plan was changed without my authorization/consent. I never approved this change, yet my billing and services were updated. I have contacted customer support multiple times, but every agent only transfers

user_c17hjx

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1 day ago

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Unauthorized change of my internet service plan

Today I received a text alert for my next Xfinity internet bill. Then I looked into the billing statement and found the internet service plan was changed without my consent. During my chat with agents on Xfinity Mobile, the agents persuaded me to upgrade the plan but I didnot approve. How can this b

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@user_2cbdc3 So, Are you saying it is not free? $5.00 a month is. $60.00 a year.

AndyJB

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1 day ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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Report to FCC Federal Communications Commission they are the worst I have four kids all of which need to do work online for school and all gamers. 7 visits later it still worked slow but I was happy it just stayed on. I got sick of wasting my energy

user_mc9tjk

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1 day ago

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Xfinity is such a scam company

I recently moved to a new house and signed up for Xfinity internet. It's been nothing but problems, internet keeps dropping out completely. We've had 2 technicians come out, each one seems to know less than nothing. First one said it was a bad splitter, so he replaced it. Internet kept completely dr

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IMAP account Issues - Cannot send e-mail from Outlook from my Comcast e-mail IMAP account.

I changed my Comcast e-mail password and now I cant send e-mails from my Outlook account. I can receive e-mails in Outlook but nothing going out. My regular Comcast e-mail works fine. I have checked all of the settings and also put my new password in my IMAP account settings. Any suggestions?

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Email

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