Xfinity Community Forum

user_qxa9k0 Thank you for stopping in for help with getting an outlet installed for your new services. I would be happy to help get that set up for you it would be a professional installation that is needed, and there would be a charge of $100.00 app

XfinityAmandaB

commented

4 hours ago

to the conversation:

0

U

Schedule a technician for Coax Cable Install

My new place does not have a coax outlet to hook my Xfinity Gateway to. I would like to schedule a cable to be ran but don't see any options to do so on the website.

Question

@user_h54g8i Thanks for adding a post to the community. The case manager in charge of resolving the investigation and claim is able to provide those documents. They'll also make sure to stick with you through the process until it's taken care of. Sta

XfinityBenny

commented

4 hours ago

to the conversation:

0

U

Followup to Property Damage Ticket

I opened a Property Damage Ticket yesterday and would like a copy of your Surface Restoration Policy. Thank you,

Question

@user_qxveqt Thank you again for your time in reaching out and working with our teams on the ticket submitted on your behalf. I am happy to see we were able to sort this out for you. We appreciate you choosing Xfinity for your services. If there is a

XfinityEva

commented

4 hours ago

to the conversation:

0

U

Mobile Care Coverage

Hello, My Xfinity mobile device that I am in a DPP was stolen on 9/29/26. It was recovered but the screen was damaged and needs to be repaired. I did not have the mobile plus service or Xfinity Mobile care at the time this occured. I spoke with an Xfinity representative yesterday (chat referenced be

Question

Let's do a little extra digging; but also make contact, so we can check in with you after your tech visit as well. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct me

XfinityJeffB

replied

4 hours ago

to the conversation:

0

U

Intermittent RDK error codes

Need info on intermittent issues with the cable box freezing or being stuck on the welcome screen. There is nothing on the outage map for my area, but the service stops at least once every two days (sometimes for 5 minutes, sometimes for 2 hours). Currently seeing error code rdk-03033. A new line wa

Question

U

Switch to Xfinity Mobile - Horrible Need Help

I’m at a loss of what to do and how to contact to escalate the issue of mobile services. The in person store has been absolutely horrific with employees incapable of offering support or help and stating managers are not available for more guidance. I have called the mobile service line more than 6+

Question

•

Billing

7

1

0

U

Closed

Switching to Xfinity Mobile - Horrible

I’m at a loss of what to do and how to contact to escalate the issue of mobile services. The in person store has been absolutely horrific with employees incapable of offering support or help and stating managers are not available for more guidance. I have called the mobile service line more than 6+

Question

•

Customer Service

5

0

U

Schedule a technician for Coax Cable Install

My new place does not have a coax outlet to hook my Xfinity Gateway to. I would like to schedule a cable to be ran but don't see any options to do so on the website.

Question

•

Customer Service

7

1

0

Absolutely. You can always watch Xfinity TV through the Xfinity Stream App through a smart TV. You save $14. :-)

user_zwe4nj

commented

4 hours ago

to the conversation:

0

U

returning tv box

i'd like to return tv box but keep internet , mobile phone and tablet. is this possible??

Question

U

Talking to a human support staff is impossible

Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or

Question

•

Customer Service

17

2

0

U

The issues started around two months ago. So far, I have:-at the suggestion of the support team, I swapped the box, twice-refreshed the signal over the phone many times-a technician arrived and ran a new line to the house last month-unplugging the b

user_32f748

replied

4 hours ago

to the conversation:

0

U

Intermittent RDK error codes

Need info on intermittent issues with the cable box freezing or being stuck on the welcome screen. There is nothing on the outage map for my area, but the service stops at least once every two days (sometimes for 5 minutes, sometimes for 2 hours). Currently seeing error code rdk-03033. A new line wa

Question

Thanks for posting on our community forums, user_lvgeyi. You can return the equipment to the nearest service center or UPS store. For more information on this process, you can visit us HERE. Regarding the bill, are you planning on cancelling the acco

XfinityDilary

commented

4 hours ago

to the conversation:

0

U

Returning unused modem

I need to return the equipment that I received a week ago and never used as the equipment wasn’t compatible with my home. I have bill due but I never used the service. Would I be able to get those fees waived?

Question

U

Followup to Property Damage Ticket

I opened a Property Damage Ticket yesterday and would like a copy of your Surface Restoration Policy. Thank you,

Question

•

Customer Service

5

1

0

U

Returning unused modem

I need to return the equipment that I received a week ago and never used as the equipment wasn’t compatible with my home. I have bill due but I never used the service. Would I be able to get those fees waived?

Question

•

Billing

6

1

0

Hi, @user_y4um79! We are glad to look into why the payment page is not coming up for you. We want your payments to be convenient and I understand how driving across town takes up a lot of time. Can you share what troubleshooting steps you have tried?

XfinityRay

replied

4 hours ago

to the conversation:

0

U

Xfinity App Payment Portal

EVERY single month I have to log in repeatedly to pay my monthly bill. The Error message is "Sorry, this isn't working right now". Finally after trying 5, 6, ... 10, 12 times over a period of a few days, it will finally open the payment page. No, I am not going to approve Auto-pay, because if Comcas

Question

accessing comcast email acc Business emergency !

I have been denied acess to my email account which I have had access for years . I need to access for very important information . need temporary access. Currant contact email is [Edited: "Personal Information”] . thks Gregmi

Question

•

Customer Service

7

1

0

U

I am having the same issue only nothing has changed on my account. Very frustrating. Makes me want to dump Xfinity - this isn't the first issue I've had trying to stream.

user_zcustc

replied

4 hours ago

to the conversation:

0

Error tvapp-00209 after changing channel lineup

Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart

Question

Hmm, that is certainly strange @user_32f748! We are here to help, and want to ensure that all the steps taken are available for the resolution. Can you share with us any troubleshooting steps you have completed? Did you recently swap the box?

XfinityAdrienne

replied

4 hours ago

to the conversation:

0

U

Intermittent RDK error codes

Need info on intermittent issues with the cable box freezing or being stuck on the welcome screen. There is nothing on the outage map for my area, but the service stops at least once every two days (sometimes for 5 minutes, sometimes for 2 hours). Currently seeing error code rdk-03033. A new line wa

Question

Hey there, @user_lagi5i, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your iGuard issues. Since the app is reporting that you no longer have access, can you let us know if you're experiencing t

XfinityJeniece

commented

4 hours ago

to the conversation:

0

U

Call guard issues

Hi. I have a plan that gives me access to Xfinity call guard. I used to have access to the app, but now it says I don’t have access to call guard as soon as I open the app. There is no way to work within it, it just gives me that window. I have downloaded and reinstalled, enabled call blocker and no

Question

Thank you for that information. Have you changed your password, recently?

XfinityJon

replied

4 hours ago

to the conversation:

0

U

Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo

Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail, Experian/Salesforce) is delayed 6 to 26 minutes. I've checked the full headers. In every case, the delay is before Comcast's inbound servers (resimta-*.sys.comcast.net) accept the message. Once Comcast accepts

Question

U

Correctly Install Connection Box

I recently had new siding done on my house, and they did not correctly reinstall the internet connection box. How do I contact a tech to come out and fix it?

Question

•

Customer Service

10

2

0