Xfinity Community Forum

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@XfinityJohnG If they are already working on this known issue for Samsung TVs, why then was the software that lacked FAVORITES released today, 11/10, for my iPhone and iPad? It sounds like there is a total lack of communication within Xfinity

user_usr176

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4 hours ago

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Favorites missing on iPhone and iPad, 11/10/26

I have been in touch with Xfinity support for several days regarding the missing Favorites category on Samsung smart TVs. To date that has NOT been fixed! Now tonight, 11/10/26, that SAME issue has occurred on my iPhone and iPad! It was there last night! Xfinity! What are you doing over there? This

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The old app also allowed me to view emails or surf the net while watching recordings or live tv. 🤬

user_0b444e

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4 hours ago

to the conversation:

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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@XfinityJohnG any idea how soon we can expect to have it fixed?

user_6w6xxa

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4 hours ago

to the conversation:

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Favorites missing on iPhone and iPad, 11/10/26

I have been in touch with Xfinity support for several days regarding the missing Favorites category on Samsung smart TVs. To date that has NOT been fixed! Now tonight, 11/10/26, that SAME issue has occurred on my iPhone and iPad! It was there last night! Xfinity! What are you doing over there? This

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The xfinity app updated

kdime

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4 hours ago

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Guide isn't working on Samsung tv

The app updated on my Samsung tv and the guide won't come up now

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The new version is terrible! I can’t believe I have to pay this. Please change it back.

user_ksqgy9

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4 hours ago

to the conversation:

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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Hey Comcast, fix your site. No other site has this problem with Firefox. This is a "you" problem.

user_si55tr

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4 hours ago

to the conversation:

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Xfinity stream has started to constantly sign me out and promp to sign back in

this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue

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Spanish commercials

I'm getting Spanish commercials on the Peacock app on my Apple TV. WHY??!?!??? It's extremely annoying!

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Xfinity Stream App

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Yes, hopefully they’ll rectify this but it’s unlikely

user_8iq39r

replied

4 hours ago

to the conversation:

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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I totally agree. What happened to the filters? They should have added filter granularity, not removed them altogether. Xfinity seems to go out of their way to ruin their customers' experience. Teenage kids could design a better app than

user_10fhlv

commented

4 hours ago

to the conversation:

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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user_ml0se2, I'm sorry to hear that. I know I've had packages delievered to the wrong place before, and it really is a bummer. I ask that you reach out privately, so we can cover the details of the order. If needed, I can create a new order for

XfinityVianney

commented

4 hours ago

to the conversation:

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Order

I did not receive my xumo box but it says delivered and the picture is not my home

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Good news (for now)! I now have my access returned to the Xfinity membership benefits web page on both desktop and phone. Please keep this forum thread open at least until Friday to see if it survives Thursday's new benefits drop. Thanks to the DM an

drdata

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4 hours ago

to the conversation:

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Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)

Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag

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my voicemail stopped working. I have rebooted my phone multiple times and refreshed voicemail. Once after rebooting the phone several voicemails showed up. Then I started receiving the same error message in voicemail to contact my carrie

user_712qdg

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4 hours ago

to the conversation:

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Voicemail

I recently transferred my existing phone number to Xfinity Mobile. On my Samsung Galaxy S26 FE, both dialing *86 and holding 1 ask me to enter a mailbox number. My 10-digit phone number is rejected. My voicemail access number is already set to *86. Please escalate this to the team that handles voice

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ESPN unlimited

Why can’t I access my espn unlimited account

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Xfinity Stream Website

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Another issue I see is that you can't tell which programs you have set to record from the Guide. There was always a red dot next to any shows that I had set to record. It's no longer there. I realized that I could go to the Library button and see my

Anon523689

commented

4 hours ago

to the conversation:

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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No. Just cancel. I do not want to play any retention games. Cancel now.

jimlcarlson9

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4 hours ago

to the conversation:

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Cancellation

Please cancel all my xfinity subscriptions effective today.

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Scheduled recording missing on streaming app

What the heck! The new streaming app is horrible. Not only is it harder to see live tv channels, but I cannot see what is scheduled to be recorded. Live channels start in the single digits. On my home box my channels are in the 600s. When I go to channels on the streaming app they are in Spanish. So

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X1

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Cancel all xfinity subscriptions effective today

jimlcarlson9

commented

5 hours ago

to the conversation:

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Cancellation

Please cancel all my xfinity subscriptions effective today.

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Cancellation

Please cancel all my xfinity subscriptions effective today.

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X1

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I just updated app on my LG tv; same problem: where did my favorite channels go?

user_az16wm

commented

5 hours ago

to the conversation:

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Favorite channels

All of my favorite channels have been wiped out on my box

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user_qhpniq - Thank you for your feedback and choice in service providers over the years. We appricate the oppurnity to help in every way we can. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the D

XfinityThomasA

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5 hours ago

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Horrible service nothing but problems

I've been an Xfinity customer for 9 YEARS, paying a significant amount of money every month for internet, cable, and phone service. At this point, I'm completely fed up. For what I pay, I expect reliable service, not constant problems. Your website is slow, cluttered, and constantly having issues. E

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