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Peacock activation
Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.
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Customer Service
They are currently scamming me as well. Beware I will never accept anything free from them again it has been nothing but a hassle and they are charging me for watches I don’t have.
Iwatch frim xfinity is a scam
Unfortunately i also fell in this scam. But I am within 14 business days. I activated return process within a day of receiving because the esim inside the watch was not working. The xfinity guy tried for 2 hours and gave up. He was trying to charge me 35 dollars for return but ultimately he agreed t
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user_3cba36, I would like to run through some troubleshooting with you. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging&rdqu
Quest tv
Quest tv programming is totally different than Xfinity tv guide. This happened suddenly last week.
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New this morning - I am now getting error code along with the same message PPG_0017_918e648
I need assistance clearing a stuck partner identity token for Peacock on my account
I am trying to activate my Gigabit Peacock perk on but I get an error saying it is already linked to another account. can someone please tell me how to clear my backend Peacock partner token
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Port number from xfinity landline
I am trying to port my number to another carrier. Other carrier says port completed several days ago. Voice is no longer listed as one of my services. Incoming calls still ring through xfinity. How do I fix this.
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Home Phone Service & Equipment
I am going to send the information. I have been tied up with a family matter that has taken a lot of time. I will explain more in my message. I don't see a direct messaging icon when I am signed in. I see Support. or AI
Deceptive Tactics – Read the Fine Print!
I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The
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Hi there @ronnk Thank you so much for reaching out on our Xfinity Community Forum about unwanted advertisements. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Se
Comcast illegal postings on mailboxes
Last week Comcast placed advertisements on every mailbox in my neighborhood (Cambridge, MA). This is both annoying and illegal. How can I make sure this doesn’t happened again?
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Good afternoon, user_ng42z1, thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums. This is never the type of experience we want for you as our valued customer, and are happy to take any feedback you have
Complaint about in-store employee
I need a new remote. I was instructed by an xfinity chat agent that I could avoid the shipping fee by driving to my nearest xfinity store to pickup a remote. When I arrived an employee mumbled that they didn’t have any and refused to offer any other assistance. I would like a replacement remote with
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Hey there, donsig! We appreciate you taking the time to post on our XFINITY Community forum with your recent experience regarding your service issue and appointment concerns. Our team is here to ensure all your issues are fully addressed and resolved
Xfinity problems
1- Local Xfinity store cannot fix anything to solve except a technician. 2- To get a technician, you will have to wait for 6-8 DAYS to get it fixed. 3- Meanwhile, you still have to pay the bill. I am still waiting for the appointment in day 6. Maybe tomorrow......
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All day no Internet
I get that this has to be done. However Xfinity should refund the days or hours lost to customers for repairs or up grades. These days especially seniors need every penny. TV and Internet for some of us is our only outlet. It is not right to pay for a service customers do not receive.
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Customer Service
HI there, @user_zute6j. There has been no change with adding a pricing filter. We appreciate the feedback. We are always looking to make things easier and more robust. We have no word on if or when this will be added, but it has been passed along.&n
Filter for 5.99 movies
How can I EASILY filter for rental movies that cost less than $5.99 so that I can use my Xfinity Rewards? It is just silly to have to select every single movie to see how much it costs so that I can utilize the rewards. There needs to be a filter added for whatever qualifies for the reward ($5.99).
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user_sam5ts Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services :). I'd be reaching out as well, if I have an exposed line in my yard for over a month. My team will stick with you here u
Open ticket for cable bury, since 17 July, today is August 24
Not only Julie flags in yard , it’s also in 2 yards behind my fence. When are they supposed to bury the cable?
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Hey @user_veqihj, Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to assist in making any needed changes towards the Xfinity account, billing, and services. Please send a direct message by clickin
Click to Cancel for Residential Customer in Minnesota
I am replicating the request from user_tws7jc per the request to cancel service via the Click to Cancel law in Minnesota as discussed here https://forums.xfinity.com/conversations/customer-service/cancel-xfinity-internet-service-online-minnesota/6a81f237f5bede9622bafb3a): Hello, I am trying to cance
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It has been a week and half now and I just received a message that my ticket is still open. Unbelievable due to the incompetence of one employee who supposed was going to save us money I still have no resolution My charge for the taxes
Complaints
I walked into an Xfinity store to try and save money on my services. Walked out with huge deal When we got home, things didn’t work with the stream services so the very next day went back to the store to return smart watches that were totally for free And returned to my prior cable services. Long st
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Hello, @user_8azklz thank you for reaching out over Xfinity Forums. You've contacted the right place for support, I can help with an account review to check on the promotion options I have for the 1 Gigabit speed to see if the 5 years is available. I
Plan change request
My 12-month promotional discount ended this month and my rate went from $55 to $85 for 500 Mbps internet. I've been a member since August 2025. When I check my address on xfinity.com, the 5-Year Price Guarantee plans are showing 500 Mbps at $45/mo and 1 Gig at $50/mo. When I'm signed in to my accoun
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No problems locating it. It’s still where it always was. the problem is the shows that I was watching like Hardcore Pawn, Liquidator, Shipping Wars are not there anymore. The guide shows it as being there, but when I click on it, something totally di
Quest tv
Quest tv programming is totally different than Xfinity tv guide. This happened suddenly last week.
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Concern moved here to the Home Networking help section.
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Internet loss
I keep losing the internet
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