Xfinity Community Forum

Lmj148 Hi there! Thanks for taking the time to reach out about Peacock! Eligible customers for free Peacock Premium include Xfinity Internet customers with Gigabit speeds or higher, such as those on Gigabit, Gigabit Extra, Gigabit x2, or Gigabit x10

XfinityAirelle

replied

11 hours ago

to the conversation:

0

My bill says I get Peacock Free

I don’t see any peacock Free!

Question

U

Cancel pending order

I need to cancel my pending order and installation appointment. My house was severely damaged when a tornado hit us on Tuesday and our home is unlivable. My family and I are moving in with relatives. Please help. I was unable to cancel either my appointment or my order on the website. My appointment

Question

•

Customer Service

14

1

0

U

If you guys didn't make it so difficult to get in contact with you for a simple correction and make me tell my life story every time I actually am able to get in touch with someone, that would make it a bit easier.

user_exsyeq

replied

11 hours ago

to the conversation:

0

U

Installation delayed because technician refused to check correct pedestal — requesting corporate assistance

I’m looking for assistance from the corporate Digital Care/Customer Relations team regarding my new installation. During my original installation, the technician attempted to fish the existing underground conduit but was checking the wrong Comcast pedestal. I specifically showed him the pedestal I b

Question

U

Assistance escalating a situation

I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this

Question

•

Customer Service

39

2

0

U

So here is what I don't understand. Someone offered me Xfinity now for a full year the other day in order to compensate me for them. This is not something I am interested in. That is $20/month vs Xfinity Pro which is something I would be interested i

user_exsyeq

replied

11 hours ago

to the conversation:

0

U

Installation delayed because technician refused to check correct pedestal — requesting corporate assistance

I’m looking for assistance from the corporate Digital Care/Customer Relations team regarding my new installation. During my original installation, the technician attempted to fish the existing underground conduit but was checking the wrong Comcast pedestal. I specifically showed him the pedestal I b

Question

Greetings, just-a-hobgoblin! We appreciate you posting on our XFINITY Community forum this Friday with your Internet cancellation concerns. Rest assured, you have reached the right place for assistance with this request. Please be reminded that sendi

XfinityNatalie

commented

11 hours ago

to the conversation:

0

JA

Cancel Internet Service

Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.

Question

Thanks for taking time to post on our Xfinity Community Forums page, @DL__S. Sorry to hear you are being affected by a service interruption in your area. Typically, we have the same information that is available on our Status Center. I appreciate you

XfinityAbel

commented

11 hours ago

to the conversation:

0

D

Second day of Internet outage - unable to contact anyone or get valid updates

As the title says, this is the second day our Internet has been out. The first day the status center said it was "network improvement" and it was "under investigation" all day. Today, it says "network damage" and still "under investigation". I work from home and cannot go somewhere else, plus our TV

Question

Hey there, @user_269fdc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the promotion not applying on the iPhone 17 Pro, it certainly is not what we want for our

XfinityAdrienne

commented

11 hours ago

to the conversation:

0

U

I need help with my account, I have spent 60 hours talking to people on the phone

Well, I have one. I will keep this short and sweet. I had an iPhone 16 Pro Max, and over the phone, they talked me into trading it in for an iPhone 17 Pro, paid in full over 24 installments. Xfinity messed up the promotion when they keyed in, so I had to call every month to get my credit, which took

Question

Hey there, @user_gk3yzm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with the wiring, and looking to have it removed. Typically, if the line is requested to be removed or r

XfinityAdrienne

commented

11 hours ago

to the conversation:

0

1

U

remove exterior wiring

How do i get exterior wiring removed from my home? I don't use Xfinity cable any longer. thanks.

Question

U

I need help with my account, I have spent 60 hours talking to people on the phone

Well, I have one. I will keep this short and sweet. I had an iPhone 16 Pro Max, and over the phone, they talked me into trading it in for an iPhone 17 Pro, paid in full over 24 installments. Xfinity messed up the promotion when they keyed in, so I had to call every month to get my credit, which took

Question

•

Customer Service

11

1

0

user_4xhxlm - Since this is a self-service process, we cannot guarantee we'll be able to remove the Pods after the account has been disconnected. However we'll certainly do our best to help and explore any available options with you. So other readers

XfinityThomasA

replied

11 hours ago

to the conversation:

0

T

Unlink pods from my closed account

I have cancelled my service and need to have my Xfinity Pods (Serial Numbers: [Edited: "Personal Information"] and [Edited: "Personal Information"]) manually unlinked/deactivated from my closed account so I can sell them.

Question

@user_2sqjngThank you for reaching out and providing those details. I can appreciate why you'd want to verify the status of the line burial request, especially with the utility marking timeframe having passed and your service being impacted in the me

XfinityKam

commented

11 hours ago

to the conversation:

0

U

Request for assistance with potential delays in buried drop work order

Hello, I am looking for assistance from an Official Xfinity Employee to check the backend notes on an underground line burial request. My field technician created a buried drop work order on August 4th,I was not able to get a temp cable due to the potential of landscapers damaging it and my WiFi str

Question

U

remove exterior wiring

How do i get exterior wiring removed from my home? I don't use Xfinity cable any longer. thanks.

Question

•

Customer Service

9

1

0

Tcalg I am sure our Engineers will work a way to get it back. Apart from the feature are you happy with your line of service?

XfinityVictor

replied

11 hours ago

to the conversation:

0

Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

Question

U

Request for assistance with potential delays in buried drop work order

Hello, I am looking for assistance from an Official Xfinity Employee to check the backend notes on an underground line burial request. My field technician created a buried drop work order on August 4th,I was not able to get a temp cable due to the potential of landscapers damaging it and my WiFi str

Question

•

Customer Service

12

1

0

Hello user_e2zwgv thanks so much for taking the time out of your day to reach out here via our Xfinity Forums. Was this order placed online via our Xfinity Movers Center? Your services will not begin billing until after the home equipment is activa

XfinityAlfonso

commented

11 hours ago

to the conversation:

0

U

Equipment shipped too early despite delayed shipping request

I specifically requested delayed shipping because I do not move into my new apartment until September 1. However, Xfinity shipped the equipment early, and it has already been delivered to the service address while the previous residents are still living there. I do not have access to the property or

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

D

Second day of Internet outage - unable to contact anyone or get valid updates

As the title says, this is the second day our Internet has been out. The first day the status center said it was "network improvement" and it was "under investigation" all day. Today, it says "network damage" and still "under investigation". I work from home and cannot go somewhere else, plus our TV

Question

Missanry Thanks for the response and for the additional details. I can understand the frustration, especially after investing in xFi Pods and finding they aren't compatible with your required split-band setup. Since the Pods are designed to work with

XfinityJorge

replied

11 hours ago

to the conversation:

0

U

extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

Thank you for that wonderful feedback. I would love to forward this to our leadership team. Please send us your name and service address in a message. I will leave you instructions on how to initiate the message with us! I look forward to working w

XfinityDena

commented

11 hours ago

to the conversation:

0

Store Manager Raheem [EDIT personal information] of store at [EDIT personal information]

Last Saturday me and my husband were at store manager Raheem [EDIT personal information] store to get help with our account and help with a smart watch that we bought a day or 2 ago from this same store. It took over 4 hours and buying a new Apple Watch and phone to finally get everything in order .

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

JA

Cancel Internet Service

Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.

Question