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Hello @user_0bs528 we can take a closer look at your account and review plans. Please send us a direct message when you have a chance. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity
Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate
So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w
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@user_ubqlzu I can see how frustrating this experience has been, especially with the multiple visits and unclear timing around completing the installation. With the line now in place, the next step is ensuring a technician is properly scheduled to f
Installation delayed for 3+ days
I am unbelievably frustrated. We had our install/ transfer date as Saturday. The text showed up and said there are no fiber optic clients to our house because it's never had Xfinity before. He called and set up someone who was supposed to come and run the lines first thing Monday morning. This morni
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When the solution is that you take me offline then tell me that there's nothing that you can do, it's not a solution that I'm going to accept.
Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?
I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. @user_619maf Be advised that sending an unrequested direct message to the support team is a v
how to post
can't direct message until you post. This is a post in hopes of seeing the message icon.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My Now account that paused. Can not restart.
My Now account that is paused. When I sign in it says you have an outstanding bill. Unable to pay that bill. Agent says Now no longer exists and that is why and offers a regular account at $40 /300mps. Perfectly happy with $30/100mps that you advertise. Try to sign up as new. Says there is already i
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Hi user_fetzmf! We love that you had a great experience. Recognizing our teammates with special shout-outs is our favorite thing to do. We've shared your compliment with Yogesh, Jarnail, and their leadership. We always want you to have the best exp
Customer Service Survey and Review
So to start off I first soke with Yogesh to help lower my bill as my bill was getting high and he was able to lowering it down to something I liked, very nice and professional and helpful I would say. Also this ,morning while needed help with my Peacock Premium Subscription as i am a Platinum Member
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Urgent trespassing/Property encroachment by Xfinity infrastructure
Hi, I am a current Xfinity customer writing to escalate a property encroachment issue. Seattle City Light replaced their utility infrastructure/pole at my address and moved it's location. They pulled their tags and lines off the old pole. The original pole was left behind solely because Xfinity has
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Installation delayed for 3+ days
I am unbelievably frustrated. We had our install/ transfer date as Saturday. The text showed up and said there are no fiber optic clients to our house because it's never had Xfinity before. He called and set up someone who was supposed to come and run the lines first thing Monday morning. This morni
Question
@user_o5j49t I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I am sorry to hear of your loss. Please send me a Direct Message with your name and service address so that I can fully dive in
Topic: Failure to Cancel Deceased Customer Account and Issue $700+ Refund After Multiple Requests
I am filing a formal complaint regarding Xfinity’s continued failure to close my late grandmother’s account, despite multiple cancellation attempts, multiple conversations with customer service, and submission of her death certificate. My grandmother passed away on October 30, 2025. The following we
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user_tqtfun Thank you for letting us know and please keep us in the loop if anything comes up. We are here for you.
eSim
I recently got a new iPhone 17 standard yesterday. I did every possible step to ensure that I can receive incoming calls which the issue still persists. I did a diagnostic and it showed a malfunction issue with eSIM… this is frustrating! I have to go back to Xfinity store again to get this resolved.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate
So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w
Question
Good Afternoon! No the matter was not resolved after several troubleshooting, deleting the eSIM and activating it again, being sent to Apple and back to XFINITY store to no avail issue not resolved. I had to put in a claim for a replacement phone to
eSim
I recently got a new iPhone 17 standard yesterday. I did every possible step to ensure that I can receive incoming calls which the issue still persists. I did a diagnostic and it showed a malfunction issue with eSIM… this is frustrating! I have to go back to Xfinity store again to get this resolved.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Topic: Failure to Cancel Deceased Customer Account and Issue $700+ Refund After Multiple Requests
I am filing a formal complaint regarding Xfinity’s continued failure to close my late grandmother’s account, despite multiple cancellation attempts, multiple conversations with customer service, and submission of her death certificate. My grandmother passed away on October 30, 2025. The following we
Question
So what are these "Minimum hardware requirements"? I have an old TV that was lower in quality than my new TV and it was able to have the Xfinity app, plus it works on my iPhone. This really doesn't add up and appears to be some sort of licensi
Xfinity App Unavailable on TCL Google TV
I just purchased a brand new TCL 75QM7K TV. While setting it up, I discovered that the Xfinity Streaming App is not available on Google TVs.... WHY???!!!! This is unacceptable. The Xfinity Streaming App should be available on all TVs as all other apps like Netflix, HBOMax, Prime Video, Disney+ are.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
I have autopay on in my account, I know because I just got a notification of my bill being paid. When I went to check it there was a late fee applied. I guess Xfinity decided they wanted a little extra money and decided not to charge me until after the due date? This is ridiculous especially when th
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Hi there @CPENG. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to take a look at this for you. Please follow the steps below to send a direct message. Please send us a direct chat
Your employees are harassing me
I spoke to someone on the live chat. They transfer me to someone on the phone. As soon as I got on the phone with this person I could tell there was something off. I explained that I wanted to apply for a program. the person on the phone didn't understand English properly and couldn't figure out wha
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New TV Remote and VTech Phone [Edited]
How do we get a new tv remote and vtech phone compatable with Xfinity [Title Edited: "Personal Information"]
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Home Phone Service & Equipment
Are you having any actual connectivity problems, or just focusing on the lights ? FWIW. Some models of routers have their firmware coded to have the WiFi indicator lights behave in that fashion. It typically indicates that data packets are flowing.
EG
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7 hours ago
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The wifi lights on my motor are blinking white continuously
We’ve tried resetting it, unplugging from everything, and even factory resetting and has done nothing to help. Xfinity AI just keeps sending us in circles and it gotten very frustrating.
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