Xfinity Community Forum

Diamond Peacock Premium

I received an email yesterday saying that I have free Peacock Premium because I am a Diamond member. I followed the link and all of the instructions I could find. I searched many places! I cannot find an option to sign up for just Peacock anywhere and the offer does not show up in my rewards. Please

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Xfinity Stream Website

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App not working

App is not working across multiple platforms. In Scituate, Ma, they did a ‘network upgrade’ in the area and app has failed to work since. I have rebooted, signed out and back in - not working on Roku or apple products. please fix.

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Xfinity Stream App

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Hello, @user_btfur1. Thank you for creating this post about your service and billing concerns. You've come to the right place! This is the Digital Care Team (of live agents), more than happy to see what we can do to help :) Could you please send our

XfinitySara

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6 hours ago

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I need to speak to a live agent

I have not service for 3 days and my technician is coming on Monday. Has nothing to do with the issues in the area you are working on. I just got your service and I'm not satisfied with the working period to have someone resolve the problem. I also want a credit for all these days without tv

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Thanks for getting back to us. We would be happy to look into this for you. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click

XfinityAirelle

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6 hours ago

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Zero accountability on xfinity's side

Living in a rural area, our previous and only internet option was out for a month with no sight of resolution in our future. Xfinity became available and I jumped on it. I was told that our house had never been "tapped" before so they'd have to have a tech come out. It was 3-4 weeks before that happ

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Series 11 apple watch not connecting to celluar data

"My Apple Watch activation portal is consistently crashing. I have already verified my Primary ID role, reset my network settings, and unpaired/paired the watch as a new device. My account appears to have a stuck, pending, or corrupt wearable provisioning line. Please completely delete any partial w

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Devices

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Hi there @user_kssxav, thank you so much for reaching out to us regarding on disabling your Voicemail. You are in the right place and we are happy to assist you today. Did you know you can go online and user your Xfinity ID and log into your phone fe

XfinityRoberto

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6 hours ago

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Need to remove Xfinity mailboxes from all voip lined

I need network voicemail completely disabled/unprovisioned on my VoIP lines so they do not interfere with my physical answering machines

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I received an email yesterday saying I have this reward as a Diamond member, but I cannot figure out how to redeem it. I have read ALL of the articles and followed the directions. I can't find an option in the Stream store for just Peacock - i

user_celgd3

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6 hours ago

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Diamond customer not receiving peacock

How do I get my free peacock working again Diamond customer

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@uhsp001, thank you for the update that your issue has been resolved. You're very welcome. Are there any other questions or concerns we may address for you?

XfinityMarshante

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6 hours ago

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Cancellation confirmation

I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?

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And no, my questions and concerns were not answered or even acknowledged when I received this generic and asinine response.

user_m6mila

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6 hours ago

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Zero accountability on xfinity's side

Living in a rural area, our previous and only internet option was out for a month with no sight of resolution in our future. Xfinity became available and I jumped on it. I was told that our house had never been "tapped" before so they'd have to have a tech come out. It was 3-4 weeks before that happ

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user_ap0dll Good morning! We appreciate you taking the time to reach out to our Xfinity Forums to share your experience, and get assistance with a resolution. This is not the ideal experience we want our customers to have with their switch to our Xfi

XfinityKassie

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6 hours ago

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Unsolved trade-in issue

DISPUTE DETAILS 9/13/25- AT THE LIVERMORE CA. Xfinity store: we decided to switch to Xfinity mobile after 20 years with Verizon. We purchased three new phones during the promotion of $1100.00 trade-in value for eligible phones, all three our trade-ins were eligible. This dispute is regarding the tra

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I have tried the above using my comcast email and previous comcast password. I still cannot get in. I migrated my comcast email to yahoo before the cut off date and probably should not have. This is a horrible experience and not very well launched. B

user_msdijt

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6 hours ago

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Conversion to yahoo - emails now in both inbox and folders

I had 2 Comcast emails. Using an IMAP backup program, I did a test where I backed up one of the email accounts to my computer and then migrated it to the other account that I hadn’t used. then I did the conversion to yahoo on the account I never used but now was identical to the account I did use. I

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@XfinityJustinC I have resolved the problem. Pls close this thread. Thanks for your help.

uhsp001

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6 hours ago

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Cancellation confirmation

I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?

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More incompetence I see. Your tech apparently cut the cable during the bury process and now I have no wifi/internet connection. Xfinity's refusal or acknowledge to attempt a resolution is highly unacceptable.

user_m6mila

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6 hours ago

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Zero accountability on xfinity's side

Living in a rural area, our previous and only internet option was out for a month with no sight of resolution in our future. Xfinity became available and I jumped on it. I was told that our house had never been "tapped" before so they'd have to have a tech come out. It was 3-4 weeks before that happ

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it was supposed to be a $200 visa gift card for signing up for a standard wi-fi plan!

user_shhg0q

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6 hours ago

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incentives

Seeing a lot of these posts, but I also was promised an incentive ($200 visa gift card) that I have never received. Mostly making this post so I can DM.

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@fspiridigliozzi, thank you for the additional information. If you have already reached out to our Customer Security Assurance (CSA) team, you've contacted the right group. They specialize in investigating and assisting with security-related concerns

XfinityMarshante

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6 hours ago

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Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update

We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.

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@user_gvkqyw That's great to hear. Let us know how everything's working with the new HDMI cord

XfinityOrlandoM

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6 hours ago

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No cable on a secondary box.

Screen shows a screen check device power. But but box was working 5 minutes before. Blue corner light is on. I have tried to pull plug and reset, no change, have checked all connections, all tight and no changes. Suggestions?

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Need to remove Xfinity mailboxes from all voip lined

I need network voicemail completely disabled/unprovisioned on my VoIP lines so they do not interfere with my physical answering machines

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Customer Service

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user_5n63tr Hello! Thank you for reaching out. Can you elaborate on what you mean? Are your TVs not seeing the WiFi Network? Are you receiving an error code or message?

XfinityBenjaminM

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7 hours ago

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Wifi

NOW WiFi. Modem sent not compatible with my tv’s! I need help!

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Hello @user_6mc3m2 Are both of the payments pending still or did they post to the bank account. If they are still pending one of them may automatically roll of and disappear. But if they both officially posted then we can submit a ticket for you to g

XfinityMatthew

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7 hours ago

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Double withdrawal from my bank account

on August 20, 2026 Comcast double withdrew from my bank account my monthly payment. I am on automatic payment and this just runs monthly without my doing anything. I called Thursday night and was told it was a glitch that would be fixed within 24 hours. I called my bank on Friday and they said there

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Thank you. Subsequent to this post I had contacted Xfinity Support for an administrative matter and mentioned this. She directed me to the Security practice phone which I called and then emailed a PDF of the letter. Let me know if you wo

fspiridigliozzi

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7 hours ago

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Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update

We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.

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