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Security System Troubleshooting
At our home we have a Xfinity Home Security system with door sensors, this is all controlled by the touchscreen which is ~8 years old. We recently replaced our non-comcast modem and routers to more current models and in doing so I unplugged a small Comcast router that was connected to our old modem.
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Customer Service
4 months being overcharged as well as charged for two extra lines and a phone that was supposedly free if I upgraded and turned it in.
Spoke to yet 10th associate today had taken care of my over billing credits that were due. Phone being charged for that is free. Everything was taken care of. Everything would be by the end of the call. And then it was oh had to put it on the supervisor's desk but they're going to take care of every
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Plan
Equipment
I have yet to receive my Xfinity equipment yet I have an up coming bill.
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Customer Service
FLHX, I am sorry for the delay. We do not have an estimated time as to when this will be resolved. We will continue to check on things and update you with any changes.
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Keep in mind that the simple way of getting DirecTV is to put the cable back in the wiring closet. This will disconnect Xfinity. If you want both, then you need another cable, and agreement from Comcast to install one and probably permission f
Apartment In-house Cable Disconnected
A Xfinity Installer came to install internet service November 1 in our apartment. He could not complete the job because he could not locate the cable from the wiring closet to our unit. He put in a request for another “special” unit to resolve the issue and install a new cable if needed. About Novem
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@user_pd6j6k, we want to thank you for reaching out on the Community Forum for support with your delivery and account issues. We are glad we were able to get the discrepancies cleared up. Never hesitate to create another public post for any of your f
where's my delivery of my new service?
Hi, I just ordered a new service last week consisting of internet and tv service. Why is my order taking too long? When can i expect to receive my new equipment (modem and tv box)? Please help. I need this expedited as soon as possible.
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Missing Trade-In credit
Missing iPhone Trade-In Credit. I purchased a new phone in September and elected to trade in my old phone for the monthly credit. Old phone was shippee back useing provided USPS lable but appears to be lost in transit. I have opened a missing mail request with the USPS but since it was not my person
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Devices
Plan details don’t show on Xfinity app
When I try to view plan details on the app, it shows me only ways to customize a plan. The Xfinity Assistant is almost useless (subpar AI) and there is no option to contact a human being, no phone number given. Terrible service terrible app! If Xfinity doesn’t change it will become obsolete like the
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Plan
Greetings, @Tosha.Mac! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these issues with your phones, and I want to ensure yo
Customer service
I became an xfinity customer at the beginning of September. I have contacted support several times. My sons phone was not working and I was being charged for two lines as well as two activation fees that I had already paid in store. I was only using one line which was not working and is free with my
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Hello user_4lxopu! Thanks for reaching out to us on our Forums for help with the packet loss that you have been dealing with. I'm sorry to read that we are starting off on a bad note with you for our internet connections. I know how troublesome it ca
internet packet loss
Hi. I have recently boarded this service. I have been seeing consistently around 1-2% packet loss on my 1Gb connection since I started. I am using MTR to measure this. I have no splitters on the path inside the house. I am coming from 5G FWA home internet and never saw much packet loss, if any, on t
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INCORRECT BILL OVERDUE
I cancelled my service on October 9th after paying the last bill. Still I got charged for the following month and now the bill is overdue. Talked with Xfinity support team for several times and they told me to just ignore all the bills after October 9th. However, Xfinity texted me today threatening
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Customer Service
Hello user_rwezl7 thank you so much for taking the time to reach out here and share your experience her on our Forums! This sounds like a headache of a situation, and we're happy to help however we can. Please send a direct message by clickin
Apartment In-house Cable Disconnected
A Xfinity Installer came to install internet service November 1 in our apartment. He could not complete the job because he could not locate the cable from the wiring closet to our unit. He put in a request for another “special” unit to resolve the issue and install a new cable if needed. About Novem
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Recently replaced the Xfinity Wi-Fi gateway. I am now seeing 4 devices each named CMTX6-64TestPC9 that are currently connected to the gateway. I see a 5th device named CTDI CMTX connected to the gateway. What are these devices?
unknown device connecting to my internet
I have had several connections to my wifi with the host name being CMTX6-14TestPC3. I do not know what this is and its none of my devices. what is this
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@user_leeik2 1. Issue occurs during live streaming. 2. No error messages received. 3. No network issues. Signal strength reads as EXCELLENT! 4. Did a speed connection earlier at approx 450 mbs. Did one now @ 275 mp
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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port forwarding
I setup a VM Minecraft Server on my NAS, it shows up in the connected device list when I use the web tool, however the web tool no longer lets you create a port forwarding rule, which I know I could setup custom rules before. When I try to use the Xfinity app, the device does not show in the list, t
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