How do I get a battery ordered for my Pro Extender?

How do I get a battery ordered for my Pro Extender?

ludicrous customer service. cannot get chatbot to cancel service. cyclical prompts. offers a callback in a week.

Hello Xfinity Digital Care team. I need online-only, written assistance closing one older Xfinity Internet account. A separate new Xfinity account at the same address is active and working and must not be changed. A prior disconnect order for the older account was placed, but Xfinity chat agents con

My internet speed is capped at 250Mbps on my gigabit plan. I looked at my modem diagnostic page, and my second OFDM Downstream channel fails to lock, while the first is showing massive correctable codewords. Due to the modem's inability to receive data from the neighborhood node it is locked in to I

I attempted to change my plan without success. I tried both the website and chat (no change). I can't bring myself to understand why this is so difficult. To delete the old plan and register a new one seems simple enough to me. Any help here would be greatly appreciated.

Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo

Hi Xfinity Support, I’m an existing Xfinity Internet customer with the 500 Mbps plan. I’m currently paying $45/month, which includes a $40 promotional discount that is scheduled to expire on August 18, 2026. I would like to continue my Xfinity service at the same address and keep my 500 Mbps plan. I

I was promised a refund over a month ago, but I still haven’t received it. I contacted Xfinity multiple times, and each time I was told the refund would be processed within a specific timeframe. None of those promises were fulfilled. While I was waiting for the refund, the balance that should have b

There is a pedestal in my back yard that is infested with bees - there must be a hive inside. I contacted an exterminator and a beekeeper, and neither will touch it because I do not "own" the box. I cannot tell if it is an Xifinity box or someone else's, as it is completely COVERED with bees. It app

Recurring Xfinity connection flapping again this morning. This is a chronic issue, not a one-time modem problem. Reboots do not resolve it. I need someone to review the line/signal history and prior trouble reports rather than sending me through another gateway reboot. [Edited: "Personal Information

Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed

I've had a horrible experience with Xfinity Wifi installation and a utter lack of communcation. I moved into a brand new build apartment last week. Orginally, the wifi installation was supposed to be on Friday (8/7). The technician shows up and say up and determined that the unit requires a new line