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@XfinityMartyR Yes Marty - still having same issue. HBO will not open when using SetTopBox. Fine on PC and IPhone though. All other apps like Peacock etc work fine on set top box. I've reset the Set Top Box several times, restarted the XFinity Rou
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
Question
Hello, I am on an iPhone and I do not see a Bell icon. The top right has a message icon.
Dishonest business practices.
Not honoring a credit that was supposed to be applied to my account due to all of the inaccuracies and total confusion, disregard for a long time customer. Xfinity had closed out an old account after I moved into a new residence and literally mishandled the closure and my cell number I had for years
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Ticket Closed with No Followup
Good afternoon, I had a ticket opened for an exterior damage complaint. Ticket # [Edited - Private Information] The ticket for the damage to my lawn was closed out without anyone reaching out to me and I’m not able to view any information online either. I’d appreciate some communication on this matt
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Customer Service
xfinity Customer Service and Payment
xfinity Customer Service is terrible. I had an issue with my payment account. When I discovered that I could not contact a human being using chat or find an email address where I could contact a human being, I went to the xfinity store to pay the bill in cash. Well, they don't handle cash at the xfi
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Customer Service
file a complaint
Why are we still without service and why is Comcast giving us the runaround? Your customer service representatives do not care and they are purposefully delaying our service
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Xfinity Compliments
We can make that happen no problem 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
Modem power
My modem doesn’t have any power whatsoever even though I plugged it in with secure connections.
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No one knows what they are doing or what's going on. WORST EVER !!!
Now Mobile
I have been experiencing an ongoing issue with my autopay. The sight is broken and the app. I have been trying to resolve this issue for months and I have been transferred from dept to dept and yet the issue has not been resolved. Now my services are completely OFF. [Edited: "Personal Information"]
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Hey there, @user_o5npwv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with your phone not working internationally. Can you confirm that you have enabled data roaming on your de
Code puk
Hello my name is [Edited: "Personal Information"] I’m in Portugal and I have the international plan everything was fine but today my phone doesn’t work and is looking for senal now the phone ask my for mi code puk for have access to the internet I need that code thanks
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Now Mobile
This is the worst experience I have ever encountered!!! My services are cut off and no body at Xfinity knows what is going on!!!
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Plan
@user_ahxx8p thank you for the update that you received the text communication this morning, with that being so recent the broadband label page might not have had time to be updated. When working with customer who've had the equipment upgrades, once
Upload speed still capped at 40mbps after "Enhanced" Network service
Hello, I see that my area has just completed the enhanced network service but I am still only seeing an upload speed capped at 40mbps. How do I get the upgraded speeds. I have replaced my older modem with the newest, lastet unit. Thank you
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Disney + freezes when commercials load
On an irregular basis , the app freezes when commercials begin running or sometimes when they are half through. I either have to exit the program or exit the app entirely before I can continue to watch the program. Tried rebooting, unplugging and other suggested fixes but nothing solves the issue.
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Channels and Programming
I’d love to have on shipped out to me do you need any info?
Modem power
My modem doesn’t have any power whatsoever even though I plugged it in with secure connections.
Question
Okay gotcha! If your modem isn't receiving any power even from outlets that you know can supply it, then there may be something going on with the modem itself for sure. Above all we want to get you a new modem to use as soon as possible, and we'd be
Modem power
My modem doesn’t have any power whatsoever even though I plugged it in with secure connections.
Question
We're so sorry to hear about your experience @Celebrityknowles! Have you tried reaching out to our NOW mobile support through the Xfinity assistant?NOW Mobile FAQs
XfinityQuemekia
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Now Mobile
This is the worst experience I have ever encountered!!! My services are cut off and no body at Xfinity knows what is going on!!!
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