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First thank you so much for adding me tv toons now can you Plase add FETV and MeTV plus to your lineup in the Chicago IL area hope they add them soon thanks again for adding me tv toons
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Channels and Programming
@XfinitySara I will try the "Magic" reboot and reply here if it works or not. If it doesn't work, then I will send a direct message (after being prompted to do so). Thank you.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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Need a direct line to Xfinity mobile collections
Have been u able to resolve issue with closed Xfinity mobile account with $0 balance that has been turned over to Sequium Collections. Xfinity unable to help (because account is closed and there is no balance) so they gave me phone numbers for their outside collections none of which has record of my
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Billing
complaints
Several months ago, I purchased an Xfinity wi-Fi expansion pod. After a few months of use, it suddenly lost its connection and stopped working. I contacted technical support initially via the chat feature on Xfinity the app in subsequently over the phone despite multiple attempts working with techni
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Customer Service
comcast email has disappeared from my I phone while doing and update
need help installing comcast email back to my I phone because I did and update
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Devices
Pairing an existing cable card with a different TiVo box
I have been on the phone with customer service for over an hour and no one has been able to get this done. I have a cable card in my possession. This cable card was literally just being used in a TiVo edge box last week. I had to replace my TiVo edge box with a new one. So I now have a new TiVo edge
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Non-X1 Service
A new line is needed in my home. Still waiting on information.
5 days ago, a technician said an Xfinity truck needs to come to my home to run a new line, but haven't received any news about it. He said Xfinity will call me to schedule the truck visit in 2-3 days. It's impossible to get any information using the Xfinity assistant or calling. What should I do? Th
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Customer Service
user_kh0yyp Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Need to contact corporate
Customer service has sent me the wrong phone. I have spent over eight hours contacting them and no one can send me a return label in an attempt to get the correct phone. I have been to a Xfinity store with no help. Does anyone have a way to contact corporate or any advice?
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Hello, @user_tbhbqm thank you for reaching out over Xfinity Forums. I completely understand the frustration with the experience of trying to get the 4K DVR - Xg1v4, not getting it with all the methods attempted, and being billed for additional equipm
Xg1v4 Is A Scam So Frustrating
Three months of trying to get this stupid cable box that is advertised everywhere on Xfinitys home page and still haven’t received one. Continue to be lied to by Comcast agents saying they will “ship” overnight. I’ve been to multiple xfinity stores, was given the wrong one originally when I didn’t e
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user_3x5ylc, Thanks so much for reaching out to Xfinity Support. I am sorry this has been so frustrating for you. I would like to take a look at your account and see what can be done. Please send us a direct chat message with your full name and
Deceptive $200 Gift Card with Xfinity mobile
I am having an absolutely disappointing experience with Xfinity. I was promised $200 Gift Card ( one for each line with Xfinity mobile) and I switched both of our lines from another provider to Xfinity. I still haven't received it after almost 3 months and the agents on the phone are very rude and d
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Deceptive $200 Gift Card with Xfinity mobile
I am having an absolutely disappointing experience with Xfinity. I was promised $200 Gift Card ( one for each line with Xfinity mobile) and I switched both of our lines from another provider to Xfinity. I still haven't received it after almost 3 months and the agents on the phone are very rude and d
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Customer Service
Peacock doesn't always work
I have been having so many problems trying to watch Peacock. I've replaced my DVR twice in the last couple months and for a few days, Peacock works on my main TV. When it won't work, I'll try going to the same show on a different TV in a different room and it always connects but the TV isn't in a ro
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X1
yes. the name that shows up is not mine
How do I change my Xfinity Mobile Caller ID?
My Caller ID is not showing up on outbound calls. How do I change my caller ID name?
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@user_5n1nd Happy to take a look and see what the next step is in the process. Please send us your full name via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Me
exposed wire
Hi, I built an ADU a few months ago and my new tenant requested service to [Edit: "Personal Information"] back in September. Your techincian came and connected her service but left an orange wire exposed on the outside laying on the ground and said someone will contact me to come and bury the wire.
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Modem blinking green and orange
My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (seve
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Your Home Network
Same thing is happening to me as well. I even returned one modem and bought a different one, no change in the poor service. Before they claimed they upgraded my area, I was getting much faster download speeds. The performance of my internet is hot ga
Constant disruptions to internet and cable for several months
We have been having problems with both internet and cable for the last several months. Download speeds have been highly variable with internet frequently dropping out entirely. Multiple cable channels are pixelated, particularly the HD channels. We have done all of troubleshooting steps and this has
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Line down
I needed to make a general post before I can send a direct message to contact Xfinity about a cable down in front of the property.
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Customer Service
Understandable questions, @karkrazy13. If that doesn't work, simply respond here, and we'll prompt you to send us a direct message. That way we can take a closer look at the account, no trouble at all. One of the other MAC numbers should work for wha
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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@user_n9p2dv Indeed, thanks for making a post. It creates a case for us to track the resolution. You need permission before sending a private message, but we understand the priority. We'll continue the conversation there together.
XfinityBenny
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Line down
I needed to make a general post before I can send a direct message to contact Xfinity about a cable down in front of the property.
Question