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user_5pd837 Hi there! Thank you so much for using our Xfinity Support Forums and our team is here happy to help with your interente concerns. To switch betwen the Wifi channels look here https://www.xfinity.com/support/articles/change-wifi-mode-admin
5.0 to 2.4 GHz
My internet just changed seemingly overnight to 5GHz. I have a handful of smart home devices that only run on 2.4. I don't see the option to split the bands on the Xfinity App and when I try to use 10.0.0.1 I'm told to go on the app. How can I switch this back to 2.4GHz?
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Concern moved here to the E-mail help section for assistance.
My insurance agent was attempting to email me and received this message resists-c2p-559422.sys.comcast.net rejected your message
My insurance agent was attempting to email me and received this message. Resimta-c2p-559422.sys.comcast.net rejected your message. There’s a problem with the recipients mailbox. As far as I know there’s no problem with my mailbox.
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@user_r3kngy Happy Saturday! Thanks for reaching out on Forums! I can help with looking at new plans. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat
My contract is expiring and I like to see if there are any offers
I believe my contract is completed this month and I'm interested in renewing/extending it. I like what I have and plan to use my current modem/wifi.
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@rkm1005 I appreciate you making us aware that you're also experiencing exposed wires in your property. I would be more than happy to help you get this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner o
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
outtage was to long need credit
had an outage last night from 130pm eastern time ti about 3am. I am looking for credit for this est. Time
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Adds. Yahoo Wants me to pay $2.00 a month to get rid of the adds. Christ I already pay comcast xfinity almost $300.00 a month. A total switch and bate scam. And continual pop ups what an utter disapointment, must be comcasts business model, disapoint
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My contract is expiring and I like to see if there are any offers
I believe my contract is completed this month and I'm interested in renewing/extending it. I like what I have and plan to use my current modem/wifi.
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This solution is not helpful, cannot find a phone number to speak to someone in a timely manner. The cable has been hanging on my fence for a month now! UNACCEPTABLE! I guess I will contact the FCC, seems to be the only way to get a resp
how to schedule service for exposed cable in backyard
I need to have Xfinity come to my home because there is an exposed cable in my backyard that is at risk of being run over by landscapers lawnmover
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
What are these activation emails I'm getting from Xfinity every other day?
I continue to get these emails telling me to activate Peacock and Xfinity Stream. Are these free? They don't seems to talk of any extra costs but is that a ploy? Appreciate an answer on this because if they cost I'm marking them as SPAM. ty
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I am having the same issue and I am about over it, I guess I will rip it out as I own the air space that will get you out here. Been over a month. There is no "direct message" chat icon that I can see and yes I am signed in. Useless comp
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
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Concern moved here to the E-mail help section.
Cannot sign onto email on Ipad or Iphone
Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.
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user_xf5qig Thanks for reaching out to us here to let us know about the issue you are experiencing with your account. I know how frustrating an unexpected bill increase can be, thats why Xfinity lists all of the discounts applied to your account and
Why did my bill skyrocket
Ive been trying to change my plan for a week now and nothing pops up my phone is up to date the apps up to date nothing pops up with different plans and deals, now im stuck paying $100 for slow horrible internet for 30mbps is ridiculous and should be illegale when you guys have plans for $45 a month
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@user_d030eb I would be more than happy to review the support ticket number you have. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&rdq
Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
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Why did my bill skyrocket
Ive been trying to change my plan for a week now and nothing pops up my phone is up to date the apps up to date nothing pops up with different plans and deals, now im stuck paying $100 for slow horrible internet for 30mbps is ridiculous and should be illegale when you guys have plans for $45 a month
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Billing
Is there any way AT ALL to get ONLY a smartwatch
I have an inactivated Xfinity mobile line. I WANT a smartwatch Xfinity line. I specifically and ONLY want the Smart Watch. I do not need the inactivated Xfinity mobile line. Is there any possible way for me to have a smartwatch line without the regular phone line? If not, why?
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Devices
Pop1933 - Hello, and thank you for joining us here on the Forums. We’re really glad you’re here. No one like a service interuption including me. It’s certainly not the experience we want for you. To request a credit for the interrup
XfinityThomasA
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outtage was to long need credit
had an outage last night from 130pm eastern time ti about 3am. I am looking for credit for this est. Time
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