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Unburied Cable for 4 MONTHS
There has been an unburied cable in my yard for 4 months. A team finally came over a month ago to bury it, dug several holes and STILL did not bury the cable. Now I have several holes, mud piles and an exposed cable in my yard. When is someone going to fix this?!?!?! To be clear, the yard has been m
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Customer Service
Xfinity App errors in WiFi advanced settings
I am trying to turn on Admin Tool online access. However, when I go to the Advanced Settings under WiFi, the options not listed. If I select any of the options that are available, I get an error. For instance LAN & WAN gives me the message "We encountered an Issue. If the problem persists, check bac
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Xfinity App
Hello @user_dkyyqb, thank you for taking the time to leave a post. Sorry you’re dealing with this repeated password reset issue. I can understand how frustrating and concerning it would be to have your primary Xfinity account password forced to
Primary Xfinity Account Stuck in Automated Password Reset Loop (Every 2–4 Days at :50 Past the Hour)
Hello Xfinity Support Team, I need help with an issue that requires escalation beyond Tier‑1 support. My primary Xfinity account is stuck in an automated password‑reset loop that appears to be triggered by a backend security process. Here are the exact symptoms: The password on my main Xfinity accou
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Divorcing, setting up new account but login still takes to old one
My wife, soon to be ex, has me on manager to her existing account. Tried to create new one today but turned out that even though order went through, logging in still takes me to old one. What can I do?
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Customer Service
internet keeps dropping
I am on 1 GB plan and seeing only 100MBPS speed in my wifi.. I am using Google home router. Everything was fine before Jun 1st, there was some maintenance on Jun 1st in our area and after that it got messed up. Every now and then internet get stuck, getting dropped out of meetings. Cant watch world
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Your Home Network
user_mdfb5v You are most welcome, and we are happy to help! Can you please share what model of X1 boxes you have? This will help us with reporting the issue you are experiencing. I'll be sure to circle back when I have an update. We appreciate you ha
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Hi there and welcome to Comcast @HDRock. The Arris XG1v4 is an upgraded version of the XG1v3, featuring support for 4K Ultra HD (UHD), High Dynamic Range (HDR) 10, and Dolby Atmos capability, which the XG1v3 does not support. Additionally, the XG1v4
XG1v4 box Rebooting
This XG1v4 box has been messing up a lot, but today It's really bad it took a half hour after several reboots to actually to come on, Doing the same thing the old one did 6 months ago. Is the XG1v3 box any better?
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@user_rbw6d0 - Thank you so much for your patience! I've escalated this directly to our field team and their leadership in this area so that we can get an answer on the work yet to be completed. We will follow up with you directly (in our private cha
Switch wires to new pole
I need someone out to switch the wires over from an old pole to a new pole at [Edited: "Personal Information"] because the old pole needs to be pulled out asap
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Hello @Irina_123, thank you for taking the time to leave a post. Sorry to hear about the experience you've had. I can absolutely understand how frustrating it must be to deal with ongoing internet interruptions, especially after replacing equipment,
Internet Dropping
I have the exact same issue. Xfinity has been the most horrible internet provider I have ever had. At no point was the internet connection flawless, but in the last 3–4 months it has become absolutely unbearable. In May, we noticed that the internet would randomly stop working (none of the apps woul
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user_7xlskm Hi there! Our team will be happy to look into this for you. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click &ldquo
Immediate help needed from Corporate
I urgently need assistance from a Comcast District or Regional Manager for an ongoing safety issue in my residential area that customer service is not resolving. Does anyone have the phone number or email to contact the corporate office in Philadelphia, PA? Thanks
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user_loed17 I can see how this would be frustrating. I'm happy to take a look to see if there is an ETA on the service interruption, and then we can go from there. To begin, please send a Direct Message with your name and service address.
terrible customer assistance
there is an outage in my street because the replaced a telephone pole and didnt reconnect the internet lines and xfinity assistant wont let me contact a real person or even acknowledge that nothing is being fixed until there is no outage but it wont let me call and report the problem because it wont
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Hello, my temporary line has been unburied for 3 weeks and is a safety hazard. I need an official employee to help me open a ticket. Thank you.. I was told to post and that someone would contact me.
Immediate help needed from Corporate
I urgently need assistance from a Comcast District or Regional Manager for an ongoing safety issue in my residential area that customer service is not resolving. Does anyone have the phone number or email to contact the corporate office in Philadelphia, PA? Thanks
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I have a Disney+/Hulu subscription through Xfinity, but every time I click on the Disney+ icon it takes me to a "Choose your plan" page.
user_e1bbss
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Disney+
I can’t download my Disney account
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