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@Charly1823, that is not information I would have available to me. What we do know at this time is the information we have outlined thus far. I know that this is a disappointing situation, but hopefully something will be worked out soon.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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user_9tmt3x I know how important my apps are. Did you try to force stop and restart your app?
Xfinity cbs streaming app not working
I have deleted cbs app and put back on and all I get is an error code We’re sorry an error occurred
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@XfinityJustinC can you tell me why the contract wasn’t renegotiated prior to it causing this kind of inconvenience to your customers? The pricing for the customer should not be the issue, you can’t tell me that Comcast doesn’t make enough money to
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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@Justin_j3534 Our team can help. I see your direct message and will assist you there.
I need to speak to someone not the AI.
How do I get in contact with a live person. I have questions that the AI is not answering
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Billing and phone service
Incorrect billing and deceptive plan changes not approved.
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Customer Service
We would need to take a closer look at your account to help. Please send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Hello @user_sxmvoi we're always looking for ways to improve as a company and appreciate the feedback of where we can implement changes to make a better TV experience regarding the choosing channels you'd like as part of your line-up and will pass tha
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Well stated Charly1823. I have been saying for years "Cable TV" should have a la carte services. Only pay for the channels you want. Why am I paying for 18 spanish-speaking channels when I don't speak Spanish? Why am I paying for k
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
user_sfz6om, sorry, I sent the wrong instructions. This is what you need: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Constant Outages
Our neighborhood is connected with Comcast via our HOA. We have had outages nearly every single day and during prime work hours. We live in a heavily populated area where this should not happen. The service is a joke and the support is not existent. We should not have to request a credit for service
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user_sfz6om, your HOA representative can contact us at any time to request a credit. I can take a look at your account and see when the work will be completed in your area. Please send us a direct message with your full name, business name, full addr
Constant Outages
Our neighborhood is connected with Comcast via our HOA. We have had outages nearly every single day and during prime work hours. We live in a heavily populated area where this should not happen. The service is a joke and the support is not existent. We should not have to request a credit for service
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Good morning! Have you tried to set up the email on your iPhone again like if you were setting it up for the first time?
help with email on iphone
my subfolders aren't showing up on my iPhone. they were then my phone started to say email password was wrong so i deleted it on my iPhone and when i reinstalled it the subfolders are gone. they are there when i check on a computer.
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I sure have several times! No help/fix!
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
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We would like to know our HOA representatives contact from xfinity. Xfinity claimed the constant outage problem would be fixed last month but it has gotten worse. We want a credit issued to the HOA account.
Constant Outages
Our neighborhood is connected with Comcast via our HOA. We have had outages nearly every single day and during prime work hours. We live in a heavily populated area where this should not happen. The service is a joke and the support is not existent. We should not have to request a credit for service
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Router change password
I need to change the username and password for my home router. I need assistance. I know i have to go into the app Wifi-View Equipment -Advanced settings - Gateway Tool Admin - Allow access Then I have to go on my browser to hrrp://10.0.0.1 and place in username and password. I am on my phone and i
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Your Home Network
Good Morning, @user_bpydxw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know moving can so stressful, and we want to ensure moving your services are as simple as possible. I would be more than happy to look
XfinityAdrienne
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Change of address
How do I change my address with the Xfinity now
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