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I can’t bring up your name tho
Service restoration
Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey
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Service restoration
Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey
Question
I can’t find you on the message thing
Service restoration
Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey
Question
Not eligible for an advertised plan
I received an advertisement in my personalized social media account for $50 a month for five years for one gig of data. I contacted customer service and chatted with an agent. The agent let me know I was not eligible for this deal, but would not tell me why.
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Customer Service
@user_donk4a You will need to hire a local contractor, such as a low-voltage electrician. Comcast also refers to a service company with which they have partnered. See this article: https://www.xfinity.com/support/articles/hellotech-overview &
Does Xfinity Send Techs Out To Work On In Wall CAT5/6 Infrastructure? Residential. At Customer Expense.
Hello, I'm needing someone to come to a home and terminate/trace two CAT5/6 cable runs. It has proven difficult to find someone who wants to work on a residence. Orlando area. Ideas?
Question
Since standard picture messages (MMS) require cellular data to transmit, turning on mobile data is normally required. If your Samsung Galaxy S25 only sends photos when cell data is off, your mobile network's Access Point Names (APN) or Wi-Fi calling
Must Turn Off Xfinity Cellular Data to Send Messages with Photos When At Home On Xfinity WiFi.
We have Xfinity Mobile for our Phones. We have Xfinity home Wifi for our internet. The wife says, "Allen, send me those 5 photos you took today." I open Messaging on my Samsung S25, attach the 5 photos, and send them to her phone. She's sitting on the other side of the room. After 10 minutes, she do
Question
Hi user_z6q1jy! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, so it's upsetting to hear you feel this way. Please know my team is here to help. I understand you visited an Xfinity store location. To confirm, were
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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YW @XfinityMarshante !
billing
Hello, I recently moved abroad and closed my Xfinity account at a local store on May 21, 2026. On the same day, I returned my TV box and received receipts for both the service cancellation and the equipment return. However, I discovered that I was charged recently instead of receiving a prorated ref
Question
Hi kebmo25! We appreciate you reaching out on our Xfinity Forum, and please know my team is always here to support you. Great question. So, X-Class Xfinity Internet speeds are no longer available for new customers, but existing customers may still su
x-class service availability in June 2026
Where is x-class service available in June 2026 in Knoxville TN. Thanks.
Question
Hello @user_dveqfq, thank you for taking the time to leave a post. Sorry to hear you were charged after disconnecting your account. I can understand how frustrating and unexpected that must feel. In some cases, if a statement is generated before the
billing
Hello, I recently moved abroad and closed my Xfinity account at a local store on May 21, 2026. On the same day, I returned my TV box and received receipts for both the service cancellation and the equipment return. However, I discovered that I was charged recently instead of receiving a prorated ref
Question
That is a great question @user_donk4a We currently do not have a service to work on customers in home wiring. You would need to seek a provider that does.
Does Xfinity Send Techs Out To Work On In Wall CAT5/6 Infrastructure? Residential. At Customer Expense.
Hello, I'm needing someone to come to a home and terminate/trace two CAT5/6 cable runs. It has proven difficult to find someone who wants to work on a residence. Orlando area. Ideas?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
x-class service availability in June 2026
Where is x-class service available in June 2026 in Knoxville TN. Thanks.
Question
@user_4ofi07 We are very sorry that you are not having a good experience with the Yahoo email. Once the switch has been made there is not a way to go back.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_31e29e We completely understand where you're coming from. More detailed updates would certainly be helpful, especially during longer interruptions. The challenge is that our repair teams don't always have a confirmed root ca
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
Question
@user_4kb61z Thanks for reaching out to us, we do apologize for any inconvenience. I'll be happy to assist you with checking on your account status. To get started could you please send me a direct message including your first and last name and compl
Service restoration
Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Does Xfinity Send Techs Out To Work On In Wall CAT5/6 Infrastructure? Residential. At Customer Expense.
Hello, I'm needing someone to come to a home and terminate/trace two CAT5/6 cable runs. It has proven difficult to find someone who wants to work on a residence. Orlando area. Ideas?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service restoration
Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey
Question
Hello @user_hl9yzy Thanks for reaching out. We'd be happy to assist you with your request. Please send us a direct message with your full name and service address and we will get that going for you. To send a "Direct Message" to Xfinity Support: Clic
CANCEL INTERNET SERVICE! ASAP!
Hi! I need to cancel my Xfinity Home internet service as soon as possible! I am moving within a day, and tomorrow is the only day I have left with access to a postal service to be able to ship my modem and the rest of my equipment back to Xfinity. I have tried to call the customer service number and
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
billing
Hello, I recently moved abroad and closed my Xfinity account at a local store on May 21, 2026. On the same day, I returned my TV box and received receipts for both the service cancellation and the equipment return. However, I discovered that I was charged recently instead of receiving a prorated ref
Question
user_8mgs9b, Hi there! Thank you for taking the time to share all of these details. I completely understand where you’re coming from, and I truly appreciate your loyalty as a long-time Gold member. I’m really sorry to hear about the exper
XfinityGabriel
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100$ Installation fee waiver
Hi Xfinity team, This is [Edited: "Personal Information"], coming from a recent experience transferring my service from [Edited: "Personal Information"] . I would like to kindly request a waiving of the $100 service fee charge applied to my account from this service. I will provide all context, and
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