Xfinity Community Forum

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I just got another email!!

user_iyrr5i

commented

8 hours ago

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U

Cancellation email

Why do I keep receiving cancellation emails when I didn’t request one? I’ve ignored them until the last time when they actually canceled it, and I had to contact the live agent had it restored, but had to go to the Xfinity store to get a new modem since the old one stopped working when they cancelle

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Thank you for reaching out to us here. I will be happy to look into any issue with that site from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &nb

XfinityJohnG

commented

8 hours ago

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M

Xfinity.com website problem - cannot update Autopay

I was able to reproduce this on both the website on a computer as well as in the Xfinity app on my IOS mobile device. I want to update my auto-pay account but it does not seem to be possible. Steps to reproduce: After logging into xfinity.com, go to https://customer.xfinity.com/billing/services -> C

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X1 box only pauses live tv for 20 minutes

My DVR box was replaced over the weekend with the X1 wireless box and now I can only pause live tv for 20 minutes, at best. This is a huge step backwards in terms of service quality. There are other issues which are either an issue or are a "feature" (fast forward jump back doesn't work, about a 2 s

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X1

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Hi there, @user_enai0h! You are at the right place for further assistance with your account concerns. Entering your SSN and DOB is part of the process to see what Xfinity Mobile services you would qualify for and to set up or place an order. We send

XfinityRay

commented

8 hours ago

to the conversation:

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Ongoing Billing Dispute and Unauthorized Order from Chat Agent

Hi, I’m hoping someone from Xfinity can help finally resolve this situation because I’ve now spent more than four hours on the phone and my issue is still unresolved. My original concern was a $152.25 “Service while outside the U.S.” charge from my Aug 23–Sept 22 billing cycle. I had Global Travel P

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Cannot get email [Edited]

can not get my comcast email account

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Email

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Okay, is your current Peacock subscription part of your service? You can get Peacock's regional sports add-ons through Xfinity, but it requires you to subscribe to the add-on directly through Peacock, not through your Xfinity bill. The add-ons are av

XfinityJohnG

replied

8 hours ago

to the conversation:

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U

comcast trying to force me into buying cable

So comcast which owns both xfinity and peacock wont let xfinity customers that have peacock through their comcast subscription use a peacock add on instead of adding $65 worth of cable tv. Other third party providers can do the add on but somehow comcast can't... Gee I wonder if it has anything to d

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Frequent short sound drops and picture freezes in cable TV

For the last month or so, I've been frustrated by frequent short (3 - 5 second) sound drops and picture freezes. I'm in Lisle, in the western suburbs of Chicago. It happens on every channel, but seems to be particularly present on channel 191 (PBS station WTTW). Resetting the tuner makes no differen

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Non-X1 Service

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Hello, I'm not accepting either of your responses as a solution as I think Xfinity should just add themselves as a provider to the Paramount + app for those customers who get it via Xfinity service. The providers listed are AT&T, DirectTV / Dire

yogacat

replied

8 hours ago

to the conversation:

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Paramount Plus with Showtime on ROKU

I use ROKU for my second TV. Can I access content on Paramount Plus to view if I have in my xfinity package Paramount Plus with Showtime? I've tried doing a search in xfinity stream for shows like '1923' and all I get is that it is on Paramount Plus and I have to subscribe. Seems I should be able to

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M

Xfinity.com website problem - cannot update Autopay

I was able to reproduce this on both the website on a computer as well as in the Xfinity app on my IOS mobile device. I want to update my auto-pay account but it does not seem to be possible. Steps to reproduce: After logging into xfinity.com, go to https://customer.xfinity.com/billing/services -> C

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Customer Service

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I cannot however use the regional sports add on. Even though the instructions on peacock's website show that other third parties can do that.

user_jc4rs4

replied

8 hours ago

to the conversation:

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U

So comcast which owns both xfinity and peacock wont let xfinity customers that have peacock through their comcast subscription use a peacock add on instead of adding $65 worth of cable tv. Other third party providers can do the add on but somehow comcast can't... Gee I wonder if it has anything to d

Question

U

Ongoing Billing Dispute and Unauthorized Order from Chat Agent

Hi, I’m hoping someone from Xfinity can help finally resolve this situation because I’ve now spent more than four hours on the phone and my issue is still unresolved. My original concern was a $152.25 “Service while outside the U.S.” charge from my Aug 23–Sept 22 billing cycle. I had Global Travel P

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Billing

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Hey there, user_qz4gso! Thanks for posting on our XFINITY Community forum. We understand how important it is for you to be able to enjoy your Peacock soon and we want to ensure everyone takes advantage of our awesome benefits provided through our pro

XfinityNatalie

replied

9 hours ago

to the conversation:

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Impossible to activate Peacock subscription

Hello, I’ve recently activated a Xfinity plan and it comes with a 2yr free Peacock promotion. I’ve received emails from Xfinity to activate the promotion, when I click on the link I’m redirected to a page with an error. The error reads that my account has no subscription linked. I tried to follow th

Question

Thank you for reaching out to us @user_inpz60! Our Xfinity app is a really convenient way to quickly and easily troubleshooting your services. If it is unable to resolve the issue remotely, it can assist with scheduling a technician. This article her

XfinityAldrik

commented

9 hours ago

to the conversation:

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I need to schedule a tech appointment

I need to schedule a tech appointment due to ongoing issues with Wifi connection. I need a tech to come to my home. How do I schedule an appointment?

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comcast trying to force me into buying cable

So comcast which owns both xfinity and peacock wont let xfinity customers that have peacock through their comcast subscription use a peacock add on instead of adding $65 worth of cable tv. Other third party providers can do the add on but somehow comcast can't... Gee I wonder if it has anything to d

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Customer Service

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@user_4bxhhf 40 agents, sounds like a month on the phone, It took me 6 hours to reach just one.

user_z0yu4x

replied

9 hours ago

to the conversation:

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U

Nobody from Xfinity knows how to issue me a refund.

I am a customer of NOW Internet and only have a prepaid NOW Internet account. Despite this, I was wrongly charged an installation fee. The charge was generated by the postpaid billing department, even though I do not and have never had a postpaid account. Because of this error, my case has been unre

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