Xfinity Community Forum

user_aajuti Thank you so much for stopping into our Xfinity community forums. This is not the experience we want any customer to have, and we appreciate the chance to help. If you could send our team a direct message with your full name, the name lis

XfinityAmandaB

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5 hours ago

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[Edited] out of my mind with XFINITY!!!!

After spending an hour working through the maze of the autosystem, I finally spoke to an agent who, after working through another 30 minutes, set up an appointment for me. I received a text message confirming my appointment and informing me that I could cancel the appointment if all was working. I D

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This is the dumbest thing I’ve ever heard of. So instead of talking to a real person, we posted here and hope someone else can tell us how to fix a problem that we have? Seriously? For the amount of money we pay them?

user_q4j1pc

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5 hours ago

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customer service agent

it seems impossible to talk to a real person thru your customer service contacts. If I can't speak to anyone in the very near future (it is now 1/7/25 @ 6:15 pm EST) I will find it necessary to cancel my subscription, which I don't want to do. My account # is [Edited: "Personal Informat

Question

user_v3navp Thanks for reaching out! We can help review your account, and look for possible options for a better rate or help cancel your account. Please send us a direct message. To send a "Direct Message" message:• Click "Sig

XfinityMartyR

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5 hours ago

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Cancellation

I will cancel my automatic paiement bécause you change my cost of 45/month at 105/ month its too expensive for me We are going to usa only 2 months / year i am not able to reach you from Canada will you please contact me before i stop the paiement with you thank you

Question

Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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5 hours ago

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Internet download throttling

I’m paying for the 2000mbps download plan and my download speeds are not reflecting. At times, my connection will slow down to as low as 10mbps. I have restarted my router and checked my connections, which are all fine. No bends or breaks in the coax cable or anything like that. When I restart the r

Question

Need A Cheaper Rate

I'm paying $138.00/month for internet, a modem and a flex box. Can you do any better? Right now I can get fiber for $50.00/month with free installation and first month free or Tmobile for $35/month. What can you do for me?

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Billing

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I am happy we were able to get everything resolved with making the needed changes on your account today, @user_bgfksx! Please don't hesitate to reach out to us if you have any other questions/concerns, we are happy to help! Have a wonderful rest of y

XfinityAdrienne

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5 hours ago

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Cancel TV and keep Internet

I have been going in circles trying to get the tv part of my account canceled. I JUST want internet. Old forum question responses do not apply, those options are nowhere to be found. There's a 'submit form' I finally located, but there is no form. Just directs me to useless AI chat.

Question

Thanks for meeting us here in our community, @user_y3wpx9. We're happy to help. Sometimes we don't have an estimated time of repair, and this could be due to many reasons. One is having an unplanned interruption like a power line down, or electrical

XfinityLinda

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6 hours ago

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Why does my estimated outage repair say “as soon as possible” instead of giving an actual time?

Why does my estimated outage repair say “as soon as possible” instead of giving an actual time? Those who work from home rely on internet.

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@user_cb7nqd Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

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6 hours ago

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xfinity popups

Since getting a new Gateway, I have been swamped with xfinity popups. How to stop them?

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Thank you for reaching out to us here @user_zgxzgi. I will be happy to check on that set up from here for you. Could you send me a direct message with the full name and complete address for your service? To send a direct message [private messag

XfinityJohnG

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6 hours ago

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Modem

Trouble with modem. Set up is not working properly

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Seasonal hold

Please place seasonal hold starting April 26, 2025 until December 26, 2025

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Cancellation

I will cancel my automatic paiement bécause you change my cost of 45/month at 105/ month its too expensive for me We are going to usa only 2 months / year i am not able to reach you from Canada will you please contact me before i stop the paiement with you thank you

Question

Absolutely! Please DM us with your name and service address for further assistance. Thank you! To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messaging chat" icon • Click the "New message" (pencil and pap

XfinityDilary

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6 hours ago

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bill increase

My internet bill has increased to $144 from like $70. What is going on?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Modem

Trouble with modem. Set up is not working properly

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Yes can I do the review here

user_84hqb0

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6 hours ago

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bill increase

My internet bill has increased to $144 from like $70. What is going on?

Question

Greetings, @EricS4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these issues. You have definitely come to the right place for assistance. If there

XfinityJamesC

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6 hours ago

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Internet Connection Drops Intermittently

I've been experiencing issues where my internet will drop for about 30 seconds at a time, multiple times a day. When I log into my modem (Netgear CM700), there are a lot of error messages and it seems like the problem may be somewhere between Xfinity and my modem. Everything was working great until

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I want my Saturday appointment back

user_aajuti

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6 hours ago

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[Edited] out of my mind with XFINITY!!!!

After spending an hour working through the maze of the autosystem, I finally spoke to an agent who, after working through another 30 minutes, set up an appointment for me. I received a text message confirming my appointment and informing me that I could cancel the appointment if all was working. I D

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

[Edited] out of my mind with XFINITY!!!!

After spending an hour working through the maze of the autosystem, I finally spoke to an agent who, after working through another 30 minutes, set up an appointment for me. I received a text message confirming my appointment and informing me that I could cancel the appointment if all was working. I D

Question

U

Why does my estimated outage repair say “as soon as possible” instead of giving an actual time?

Why does my estimated outage repair say “as soon as possible” instead of giving an actual time? Those who work from home rely on internet.

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Customer Service

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Hey @user_7yo7kn, Thank you for visiting our official Xfinity Forums Community support page. I am showing that we replied to your last message and never received a reply from you. If you are still experiencing issues, please send us a reply to our la

XfinityDemitrius

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6 hours ago

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visual voicemail on Samsung Galaxy S23 Ultra

Has anyone discovered a fix for this? I'm using Google Voice for VV currently, but want to get away from Google.

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[Edited] out of my mind with XFINITY!!!!

After spending an hour working through the maze of the autosystem, I finally spoke to an agent who, after working through another 30 minutes, set up an appointment for me. I received a text message confirming my appointment and informing me that I could cancel the appointment if all was working. I D

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Customer Service

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