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Hello @user_4yl4yz, you have come to the right place for help. We can provide you with some peace of mind and take care of that cancellation for you. Just send our team a direct message with your full name, the name listed on the account (if differen
Cancel my pending account for Internet
I need to cancel my account. It is still in pending status. The account was misrepresented to me. I do not want to continue with the service. I have not gotten the equipment and I will not make the payments. I am consulting legal council over the matter
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my pending account for Internet
I need to cancel my account. It is still in pending status. The account was misrepresented to me. I do not want to continue with the service. I have not gotten the equipment and I will not make the payments. I am consulting legal council over the matter
Question
Stop this literally JUST happened to me
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Still got a bill after cancellation
I didn't realize that apparently this is a problem that Xfinity has and it's a very common but I've literally talked to two live agents and for some reason after a month and a half I'm still getting billed for Internet that I'm not using even though I live in a different country. Can anybody who's e
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Can not get phone unlocked
Phone has been paid off for months, stuck in an endless loop with support chat, won’t connect me to an agent. Phone support tree directs me to text chat, which says it can’t assist. Please help
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Devices
Hi there, @user_vkmff3 Good Morning! Thank you for taking the time to reach out regarding needing to retrieve your landline messages. Since it's been a few days since you last posted, are you still needing assistance?-Richard
voice readable voicemail
when i log into my xfinity voice online. i am unable to see call history or set up voicemail settings. it says to contact customer service.
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Pay for nothing
Are people aware service can only be put on hold for a minimum of 90 days? I have someone in a memory care unit who has been in the hospital for a week with 4 more weeks to go. My options are either continue to pay for nothing or cancel his service and set up a new acct when he gets back to his resi
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Customer Service
My wifi constantly went out every hour. I figured out it was the wifi light bulbs i put in. Wifi great after replacing them with non wifi bulbs. Linkin matter bulbs
Wifi Keeps Going Out
So, I just recently switched to Xfinity because I moved into their service area. All was well and good for about a month until for the past week my wifi has been going out at least once a day. If I try to get help, they (a robot) tells me to reset it. Resetting it helps but it doesn’t help it not go
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why can't I set up recordings on Braves vision channel
I am unable to set up recordings on Braves vision channel, both single games and all games.
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X1
user_0wa06c Hi! Thank you so much for using our Forums as a tool to get in contact with us. I am sorry to hear about the trouble you have experienced trying to make sure we secure the line going across your home. You came to the right place for help
Coaxial cable needs to be buried.
Xfinity tech was out on March 6, 2026 because of inconsistent internet service. He placed a temporary line which extends over our sidewalk (tripping hazard) and through our yard and our neighbors yard. After multiple attempts to find out when the cable line will be buried I am beyond frustrated! Com
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Coaxial cable needs to be buried.
Xfinity tech was out on March 6, 2026 because of inconsistent internet service. He placed a temporary line which extends over our sidewalk (tripping hazard) and through our yard and our neighbors yard. After multiple attempts to find out when the cable line will be buried I am beyond frustrated! Com
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Customer Service
Please help me prevent my teenage daughter from bypassing my parental control and downtime
My daughter I'm just learning has been sneaking onto the wifi internet and is using some kind of VPN and she's on it offline and I can't stand disobedient behavior. I can't find out what her assigned device has been up to now that I know she's been deceitful for over a month and a half I'm 56 years
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Customer Service
Hello, @Dannicag - Your escalation ticket has been closed, and the resolution has been documented/discussed via DM a few moments ago. Please let us know if you have any other questions or concerns, and we're always happy to help!
Property damage. Waterline broken after contractors installed lines
We have service with you, however, the subdivision our other property is in, is getting Comcast for the first time. The work crews have been digging up everyone’s yards, which we understand, but they hit our waterline and now we have pooling in our grass and sidewalk. We’d like to know how to procee
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What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
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Devices
user_wz6sn9, HI there! Thanks for taking the time out of your Saturday to reach out. I can undersand the inconvenience caused by getting billed for services at a location you no longer live at. This is definitly not the experience we like to hear abo
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Still got a bill after cancellation
I didn't realize that apparently this is a problem that Xfinity has and it's a very common but I've literally talked to two live agents and for some reason after a month and a half I'm still getting billed for Internet that I'm not using even though I live in a different country. Can anybody who's e
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