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Or you can search for "Data Usage" and filter results for the last 90 days and see a very consistent pattern of posts where a surplus of people have reported inaccurate data usage, many pulling screenshots from their router, only to be told that Data
Unexplained Data Usage Spikes since August 2025
Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage
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pmb1976 We'll be waiting for the DM. Thank you!
Very poor internet performance for the entire year
At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last
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I will direct message you as soon as possible.
Very poor internet performance for the entire year
At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last
Question
Concern moved here to the E-mail help section for assistance.
my mail
there is no simple way to get to my email now that you have switched our accounts to Yahoo server. I am very unhappy! And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap. I can
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Everything was within specs at that snapshot in time, except for downstream channel #33 whose SNR was too low out of spec. Other channels may be intermittently fluctuating out of spec as well. Seems that there may be some spurious noise leaking into
Arris SB 8200 switching from 3.0 to 3.1
Hi, I have had my own Arris SB 8200 3.1 modem for a few years now. It's hooked up to my Synology router. I have had this set up for a few years now. About 6 months or more ago, Comcast added, what I think, is a signal booster (ac powered) that sits near where my cable comes in from the street. This
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None of the others so far, just seems to be Comedy Central.
Sound Out of Sync for On Demand Content
I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content
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Greetings, user_jrmoy1. We appreciate you bringing this billing issue to our attention after your service cancellation. We never wish this experience upon any of our former valued members. Not to worry, you have reached the right place to rectify thi
Improper charges
Ok now I’m even more upset than I was the first time I wrote this message. Of course the moment I try to submit my complaint the website crashes. I cancelled my internet service on September 28th, and unplugged it on the 23rd. I returned the router and was told my service was cancelled since Septemb
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@reggie77 Thank you for the examples. Have you tried other on-demand shows outside of Comedy Central On Demand to see if those are affected as well?
Sound Out of Sync for On Demand Content
I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content
Question
@XfinityThomasD posted as directed. Thanks for help.
How can I book a technician to help me get moca working in my house?
Hi I tried to setup moca for the first time in my house and plugged in the moca adapters to two different coax sockets in my house. They could not establish a connection. When I plugin the two adapters together with a small cable they do form a link so assume nothing wrong with adapters. I also woul
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Hi, I wasn't having any connectively or speed issues up until a few minutes ago when I was briefly disconnected during a Teams meeting for work. I could see the bottom (globe/internet) light of the modern disappear and eventually flicker until it rec
Arris SB 8200 switching from 3.0 to 3.1
Hi, I have had my own Arris SB 8200 3.1 modem for a few years now. It's hooked up to my Synology router. I have had this set up for a few years now. About 6 months or more ago, Comcast added, what I think, is a signal booster (ac powered) that sits near where my cable comes in from the street. This
Question
cellular data is not working
My iphone8 was able to connect internet with cellular data on a month ago but now cannot do it. I stopped by Xfinity shop and asked support. She said my iOS is too old (16.7) so that it does not work. I cannot believe this is iOS version issue.
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Network
softinio Thanks for creating a post. We can help schedule a technician appointment to best answer your questions and see what options are available for you. Please send our team a direct message with your full name and address. To send a Direct Messa
How can I book a technician to help me get moca working in my house?
Hi I tried to setup moca for the first time in my house and plugged in the moca adapters to two different coax sockets in my house. They could not establish a connection. When I plugin the two adapters together with a small cable they do form a link so assume nothing wrong with adapters. I also woul
Question
Fraudulently billed over $1,000 in additional charges over the last four months--will not refund, nor will Xfinity let me cancel services.
I made the mistake of trying to cancel services and change plans to save about a hundred dollars a month on August 11th. I called and signed up for a plan for $225 per month. My bill the following month was close to $650 per month--higher than before I called. I called and spent hours on the phone a
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Billing
Good day user_9hfegw, and thanks for taking the time to stop by our community forum for help! I know how important it is to keep track of your expenses the way you need to, so I'd be happy to help get you those records however we can 👍 When i
Why can't I get receipts for my payments each month?
I have repeatedly asked for receipts and repeatedly been sent by agents to billing. The fact that i've had to explain the difference between a BILL and a RECEIPT to billing department Xfinity representatives is embarrassing for them, and concerning for me as they handle the finances. I don't need a
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@Isaacjh thank you for the confirmation of wanting to continue, since I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address? To send
How to schedule someone to move wire from one standpipe to another?
I need to schedule someone to move the wire on one standpipe on my house to another because the first is leaking into the roof. Not sure how to schedule this as it's not an internet issue.
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@pmb1976 @XfinityEricB @XfinityDilary Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for
Very poor internet performance for the entire year
At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
16 hours ago
to the conversation:
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0
XB 10
Was told we had the capability and service to support the newest modem so wanted to confirm what I was told is true and move on to next steps in the process. Thanks. Message me for lost ion or address/account number to check eligibility.
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