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US Support
I need support from an actually US based employee. The overseas support team constantly refuses to accept anything I am saying and refuses to hear that I have proof of a a retried charge posting to my account, then tries to upsell me into service I dont want...WHAT IS THAT?? On august 13 of this yea
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Internet out after excavation - cut cables visible outside townhouse
Utility work has been done next to my townhouse, and it looks like buried wires were cut, at the same time my internet went out and has been out. I can’t find a way to report this to Xfinity since the chatbot tells me it’s either a modem issue or I need to schedule a technician at cost.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
US Support
I need support from an actually US based employee. The overseas support team constantly refuses to accept anything I am saying and refuses to hear that I have proof of a a retried charge posting to my account, then tries to upsell me into service I dont want...WHAT IS THAT?? On august 13 of this yea
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Access not Authorized
When trying to use the app I get message "Access not Authorized"
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Xfinity App
US Support
I need support from an actually US based employee. The overseas support team constantly refuses to accept anything I am saying and refuses to hear that I have proof of a a retried charge posting to my account, then tries to upsell me into service I dont want...WHAT IS THAT?? On august 13 of this yea
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Billing
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My bill has more than doubled in 14 months. How can I reduce my bill?
I was paying $36.21/month up until 6/22/25. After that point the bill increased to $51.21/month. Starting on 7/22/26 the bill is now $73.22/month, more than double the original cost.
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My bill has more than doubled in 14 months. How can I reduce my bill?
I was paying $36.21/month up until 6/22/25. After that point the bill increased to $51.21/month. Starting on 7/22/26 the bill is now $73.22/month, more than double the original cost.
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Billing
Xfinity Fiasco
[Edited: "Personal Information"] Copies of our receipts for returning our equipment and purchasing a new phone and TV Service will not post on this message. Copies of our credit card receipts for continued billing after cancellation will not post on this message. These many situations with Xfinity h
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Billing
user_wd2mtd I'm terribly sorry to hear about your experience and appreciate you bringing it to my team's attention. We can help reach out to the local teams and see what the confusion is and why the techs are not arriving. We will need some info to h
customer service
xfinity customer service is a joke they set up appointment for someone to come out and do repair work and they dont show up. When i call the same thing get a new appointment and yet they still dont show. when someone does show they did not do the job correctly. I had to call them told them the job w
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Hi there @Dead-internet1776 Thank you so much for reaching out. Are you still having issues with that pro extender?
Xfinity pro extender can’t set up
I’ve recently become an Xfinity customer and I got a new modem and one pro extender to cover the dead zone in the house. The modem set up was very easy. However I have tried every area of the house and the extender gets stuck on step 5 with the QR code. I scan it and it thinks for a bit then says so
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@user_jbz7l4 Hi there! Thank you for taking the time to provide such a detailed explanation of what has been happening. I can certainly understand why you’d want the account history, prior interacti
Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience
I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as
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customer service
xfinity customer service is a joke they set up appointment for someone to come out and do repair work and they dont show up. When i call the same thing get a new appointment and yet they still dont show. when someone does show they did not do the job correctly. I had to call them told them the job w
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Customer Service
I would also like to state that we were looking into switching back to Comcast, but the lack of adequate help I am receiving tells me how much you all care.
Main line across my yard fir 3 weeks.
I have called 5 times now. There was a storm and it knocked down the main line and is laying across mine and my neighbors yard. You need to send a competent English speaking crew with a bucket truck and have this fixed before I just take wire cutters and sell the copper for my troubles.
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@XfinitySara this is not the line to the house. This is a line fallen from the pole. I have spoken to agents and online. There is a safety hazard in my yard. There is now a 3rd ticket number as the previous 2 tickets were closed because an outside c
Main line across my yard fir 3 weeks.
I have called 5 times now. There was a storm and it knocked down the main line and is laying across mine and my neighbors yard. You need to send a competent English speaking crew with a bucket truck and have this fixed before I just take wire cutters and sell the copper for my troubles.
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@user_ux0cmb Great! I did see it scheduled for today. I was going to follow up later in the day. Thank you for the update. Have a wonderful rest of your day.
Fiber optic cable
A technician connected a temporary fiber optic cable on top of the ground October of last year. 2 or 3 weeks later 2 young men came and ran a buried cable from the bottom of the utility pole to the box outside the house and told me a technician would have to come out and make the connections. It is
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Good day Sijey 👋 I appreciate you coming to our community for help, and you're in the right place for it. More than anything, we hate to lose you as a member of the Xfinity family, but we also understand needing to make any move you feel is best for
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Unable to Cancel Internet Because I Cannot Use Voice Calls
I need to cancel my Xfinity home internet service because I have decided to switch to another provider. I originally contacted Xfinity through live chat because I wanted to see if there was a retention offer of $40/month or less. I was told that the $40/month offer I was seeing was an introductory o
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