Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (531.7K)
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
Question
•
Xfinity Stream Website
Unauthorized $16 and $200 payments after aggressive "Xfinity" sales calls. Were these your employees or partners?
I'm asking for help from an official Xfinity employee. I received calls from people who said they were Xfinity. After those calls, payments I did not authorize were taken from my credit card and checking account on file. I need to know if these callers were Xfinity employees, an authorized partner,
Question
•
Billing
Community Best Answer
user_o56hpz Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Nashville Predators broadcast quality on Scripps
The Nashville Predators broadcast from the Scripps Network via Comcast has been poor. Picture freezes and clips, audio goes up and down, announcers speak, audio comes out and their mouths move a second or two later. I have communicated with the engineers from Scripps locally here in Nashville, and t
Question
user_1ontwl Our team is here to help you. Please feel free to send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new convers
Lost $300 Apple Watch Promotion Due to Accidental Line Deactivation (Need Digital Care Assistance)
Hello Xfinity Team, I am writing to request assistance from the Corporate Digital Care Team regarding a billing and promotion error on my account. I recently upgraded my plan and purchased a new Apple Watch. During the activation process, I was supposed to swap my old Apple Watch to another existing
Question
sgtjdc Thank you for letting us know about the issue you are experiencing when logging into your account. If you use a browser other than Edge do you see the same issue?
Changes to https://www.xfinity.com/account
In the past 2 weeks I seen a change in the way I interact with Xfinity. I have https://www.xfinity.com/ and https://www.xfinity.com/stream/home as tabs in my Edge browser on my desktop. Before I was able to automatically start these 2 sites, now I have to log in and at times if I continue I get We'r
Question
user_nv5wje We are here to help. If your having payment issues after the first or already having issues let us know so we can point you in the correct direct for a resolution.
Billing
My payment was supposed too come out of my account for the amount of 75$ every first of the month I set up autopay directly threw my disability account there should be no issues whatsoever
Question
9.30.2026 Greetings XfinityAldrick, I drove over to the XFINITY store (face-to-face is better) and learned that the Disabled Veterans Discount with Xfinity Mobile ($50.00 @ month) is only active for 2 years. Not good! Will consider another c
My bill went up???
Why do I have xfi? I did not sign up for this. And there is another 10 dollar fee which I did not agree to. Thanks Ray
Question
Technical problems
Having trouble getting a full picture on my smart TV from my cable channels
Question
•
Channels and Programming
user_i7d4qo Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Cl
unauthorized xfinity payment
i have a withdrawal on my checking account that says comcast-xfinity retry pymt for $100.90 but it doesn't show up on my xfinity account and when I called them they couldn't find it. what should i do
Question
@user_1o6x73 Thanks for reaching out to us. We do apologize for any inconvenience. Our techs do have what's called easement rights to be able to access the Xfinity pedestal located near or on your property. Those pedestals provide Xfinity services
Move cable box
I have a main cable box in my yard that I need to have removed. I have lived in this house for 22 years. I have comcast techs walking in and out of my fenced property at any given time without notice. I have techs jumping my fencing. One tech broke it and almost got hurt. They leave the box wide ope
Question
Who do i contact to have the cable box moved out of my yard? Note: This comment was created from a merged conversation originally titled Cable box
Move cable box
I have a main cable box in my yard that I need to have removed. I have lived in this house for 22 years. I have comcast techs walking in and out of my fenced property at any given time without notice. I have techs jumping my fencing. One tech broke it and almost got hurt. They leave the box wide ope
Question
Need a tech visit [Edited]
I need to make an appointment to set up a cable box and a remote with a technician [Title Edited: "Personal Information”]
Question
•
Flex
user_y0wzkl Thank you for sharing that additional context and for your paitence. I completely understand where you're coming from. After experiencing repeated interruptions for three weeks, especially when you rely on your connection to work remote
Constant daily outages for 3 weeks now
We are having constant daily outages, sometimes for hours on end, that have been happening for 3 weeks at this point. Every time it’s classified as network damage or unanticipated problem. At this point, we cannot functionally work remotely. How is this acceptable?
Question
Clearing the 554mb of files stored in the Google Messages cache did the job. A test message with photo attached was transmitted flawlessly just now over the Xfinity(Verizon) Phone/Data network. Thank-you for the concise and accurate instructio
Must Turn Off Xfinity Cellular Data to Send Messages with Photos When At Home On Xfinity WiFi.
We have Xfinity Mobile for our Phones. We have Xfinity home Wifi for our internet. The wife says, "Allen, send me those 5 photos you took today." I open Messaging on my Samsung S25, attach the 5 photos, and send them to her phone. She's sitting on the other side of the room. After 10 minutes, she do
Question
Hi user_i30izx! Thanks for taking the time to reach out on our Xfinity Forum regarding this Xfinity Mobile replacement issue. I am sorry for the delay in getting your replacement phone. My team would be more than happy to submit a ticket with our Xfi
Mobile phone
Why has it taken Xfinity over 17 days to replace my phone with insurance paid and deductible? Nothing but excuses and delays and no answers and no phone. 17 days is inexcusable and a disgrace. I still don't have a phone and no reason why. Plus I had to pay for an interim phone just so I can get my c
Question
I did this the day that you responded and I haven’t heard anything back yet.
becky12
commented
4 hours ago
to the conversation:
0
1
Unresolved Xfinity WiFi hotspot provisioning issue — ticket [Edited]
I have now spent more than an hour with Xfinity support trying to resolve an account provisioning problem. My Xfinity home Internet service is active and working normally, but when I attempt to use the public “xfinitywifi” hotspot network, Xfinity’s authentication system incorrectly reports that my
Question