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cancel service
i want to cancel my service. it shouldnt be this hard to do
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Customer Service
Horrible Agent - Bad Customer Service
Can you guys please train your agents to stop bickering and escalating conversations? I had an agent mock me and belittle me when I requested wireless internet my unit does not have any coax cables no modem to connect a router there’s no phone jacks or WAN onsite I need wireless internet the agent m
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Customer Service
Is the xfinity stream app completely nonfunctional?
I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?
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Xfinity Stream Website
Good afternoon AndrewRD85. When you hooked up the modem to the other coax outlet, what color does the light on the modem display? Is it solid, or flashing?
Moving Modem to Different Room
I’m looking to move my modem to a different room. We have another coax cable but it’s not active.
Question
Hello user_ugt1u3 thanks so much for taking the time to reach out here via our Xfinity Forums! Depending on your plan and current promotions, each Xfinity plan can be subject to annual rate increases, and changes to discounts such as the Multi-Produc
Why is My Bill Higher?
why was my bill 11.37 higher this month? my acct # [Edited: "Personal Information"]. My name is [Edited: "Personal Information"] it keeps going up every month. E-mail [Edited: "Personal Information"]. pls respond
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Why is My Bill Higher?
why was my bill 11.37 higher this month? my acct # [Edited: "Personal Information"]. My name is [Edited: "Personal Information"] it keeps going up every month. E-mail [Edited: "Personal Information"]. pls respond
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Billing
Hey there, user_1ops1s! We appreciate you posting on our XFINITY Community forum. Rest assured, you have reached the right team to assist you with your unlimited data plan! Please send our team a direct message with your full name, the name listed on
I need to cancel my unlimited data plan.
Was trying to cancel ulimited data from website and did not see optoin to do so. Online see info on requeting in this forum or calling xfinity directly. Thanks for your help.
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user_a1fd64, thank you. Are you able to send me a Direct Message? The instructions are listed in my last comment. This way, I can get your account information and run through some troubleshooting with you. We have to go this route so we keep your per
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
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my samsung smart tv is what we stream on
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
Question
user_a1fd64, Yes, that is exactly what I needed to know. Thank you. Sorry, I wasn't more clear. It would be a good idea to take a closer look at things. Please send us a direct chat message with your full name and complete service address to “X
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
Question
I am very sorry but I am 87 and do not understand "device you are streaming on" We have a samsung smart TV if that helps.
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
Question
Hi there, @EmJayDee! Thanks for reaching out to us here on the Community Forum. We would be happy to assist with getting to the bottom of this issue. Are you using a comcast.net address and is the error message providing any additional details or err
Blocked email.
Whenever i send an email to my son, he gets a msg that he is blocked. How do i unblock him?
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user_jls3pj please send us a direct message so we can follow up on your ticket and help with your Xfinity mobile account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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Hello user_7ym3cy We can take care of any complaints for you. There are a couple different teams we can forward complaints to on your behalf, but it depends on the type of complaint and agent you interacted with. If your issue is also still unresolve
Direct Message icon
So frustrated with Comcast. I finally thought I'd found a way to send a message because phone and in-person didn't work. My complaint keeps getting pushed into some unknown region ("I'll create a ticket and they'll get back to you in 48 hours.") And of course they do with the same message: "We could
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Sanchjen Thank you so much for reaching out to us here to let us know about your experience in our store location, that is definitely not how we want you to feel when trying to get information. Xfinity internet service does not offer wireless interne
XfinityBrianH
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Horrible Agent - Bad Customer Service
Can you guys please train your agents to stop bickering and escalating conversations? I had an agent mock me and belittle me when I requested wireless internet my unit does not have any coax cables no modem to connect a router there’s no phone jacks or WAN onsite I need wireless internet the agent m
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