Xfinity Community Forum

Free Xfinity Mobile line

2 months ago I upgraded my internet package (member for over 9 years) and was offered a free mobile line for a year several times. This was promised with no charge. Activated service on old iPhone for my daughter. Now I am being charged monthly and showing a past due balance. After receiving texts a

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Plan

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@user_haao5h How are you trying to sign in? Using a browser and the webmail UI? An email client program like Thunderbird or Outlook? Something else?

Latoque

commented

9 hours ago

to the conversation:

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U

Can't find my email [Edited]

My primary name and or password don't match? [Title edited: "Personal Information"]

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@floridadebi How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Have you tried here-----------

Latoque

commented

9 hours ago

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Want to change my user id and create new password

Unable to log into my email

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Thank you for reaching out to our team here. I can certainly share that feedback with the proper channels. There is an option available to get added to a no call or text option as well.

XfinityJohnG

commented

9 hours ago

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Customer promotion phone call

Received a call today promoting other Xfinity services as a "values customer", which is fine. I politely let the caller know that I am happy with my Xfinity internet but not interested in any other services at this time. They persisted, and I repeated my self. After the 3rd time I simply disconnecte

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Hello, user_nhboqx. You've reached the right place for help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon

XfinityThomasA

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9 hours ago

to the conversation:

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Xfinity Support -- Cancel my internet

Please cancel my internet at the end of this current paid-for billing cycle (6/18/26). Final and absolute. I will return my equipment at a local store on the last day of service. Thank you.

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user_z7soaz Our team can help you! Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message

XfinityMartyR

commented

9 hours ago

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cancel

I want to cancel my account effective June 23, 2026 as I am moving and no longer need it. I would like to do it online without waiting on hold. Is there a link to cancel?

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

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Xfinity Support -- Cancel my internet

Please cancel my internet at the end of this current paid-for billing cycle (6/18/26). Final and absolute. I will return my equipment at a local store on the last day of service. Thank you.

Question

R

Customer promotion phone call

Received a call today promoting other Xfinity services as a "values customer", which is fine. I politely let the caller know that I am happy with my Xfinity internet but not interested in any other services at this time. They persisted, and I repeated my self. After the 3rd time I simply disconnecte

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Customer Service

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

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U

cancel

I want to cancel my account effective June 23, 2026 as I am moving and no longer need it. I would like to do it online without waiting on hold. Is there a link to cancel?

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You are very welcome. You can always swap that device out at the service center. There would not be any set up needed for that.

XfinityJohnG

replied

9 hours ago

to the conversation:

improperly labeled HDMI output from X1 box

I have an X1G-A and while the HDMI out line used to be (electronically) labeled "Xfinity", now its "STB Refsw Design" which clearly indicates this box (or sw) is broken. I have restarted (with a wait between power off and back on), replugged, restarted everything and a complete system refresh but to

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user_cs8etw, thank you for reaching out to Xfinity Support. To answer your question, yes, you can make that change for the month you are traveling internationally and then switch it back later. In case you need the pricing, here it is: Premiu

XfinityAngie

commented

9 hours ago

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Global travel pass options

I am travelling to Scotland and It seems to me the cheaper option is to switch to a plan like mobile plus which includes Global travel pass for the month, rather than paying $10/day for global travel pass on my current unlimited plan, then switch back to the basic unlimited plan I have when I get ba

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@user_lty6xs Do you have your Primary Xfinity ID and password? If so, sign in here: connect.xfinity.com.

XfinityLinda

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9 hours ago

to the conversation:

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Sign into email

I can’t sign in to my Comcast’s.net email

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Want to change my user id and create new password

Unable to log into my email

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Email

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Thank you, that is what I needed. So my box needs to be swapped out. Can I just take it to my local Xfinity store (happily there is one in Alameda CA) or is some prep by you needed to set that up?

Jg167

replied

9 hours ago

to the conversation:

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improperly labeled HDMI output from X1 box

I have an X1G-A and while the HDMI out line used to be (electronically) labeled "Xfinity", now its "STB Refsw Design" which clearly indicates this box (or sw) is broken. I have restarted (with a wait between power off and back on), replugged, restarted everything and a complete system refresh but to

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

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U

Global travel pass options

I am travelling to Scotland and It seems to me the cheaper option is to switch to a plan like mobile plus which includes Global travel pass for the month, rather than paying $10/day for global travel pass on my current unlimited plan, then switch back to the basic unlimited plan I have when I get ba

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Yes you get charged $10 for every cable box you have. We have 3 TVs and got rid of all of our boxes since the Xfinity App was available on all of them. Had to replace one recently, went from Samsung to TCL and found out later that the Xfinity

user_4i3nki

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9 hours ago

to the conversation:

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U

Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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When posting my message the system forced the subject Xfinity Stream Website. My post has nothing to do with Xfinity Stream website but rather with the Xfinity Stream app on my LG TV. Also, this entire forum fails to work with the Vivaldi browser.

Va_Gardener

commented

9 hours ago

to the conversation:

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Xfinity Stream app is designed not to work on my brand new LG smart TV

Perhaps this will be useful for others who try to use the Xfinity Stream app. It turns out the app does not work on most TV installations. Xfinity Stream fails to work on my brand new LG TV. I installed the app, signed in, and it returned the error message "This package is not yet available on this

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Xfinity Stream app is designed not to work on my brand new LG smart TV

Perhaps this will be useful for others who try to use the Xfinity Stream app. It turns out the app does not work on most TV installations. Xfinity Stream fails to work on my brand new LG TV. I installed the app, signed in, and it returned the error message "This package is not yet available on this

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Xfinity Stream Website

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Hello, user_0241ah! Our team is here to help in every way we can. Let's revisit your service needs and review your account to explore available options and offers for you. Please send us a DM with your full name and address to Xfinity Support. To sen

XfinityThomasA

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9 hours ago

to the conversation:

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U

How to get 5 year price: $50?

I've been an Xfinity customer for years. I see advertisements for the 5-year/$50/1Gig plan, but when I asked Xfinity about it (I both called customer service and also when into a store and spoke a person there), or when I check my Change Plan options, I don't see this heavily advertised plan offered

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Hmmm, I was hoping to see that you got a better response since I have the same question. Seems like they may prefer that we go to a competitor instead.

user_0241ah

replied

9 hours ago

to the conversation:

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How to get 5 year price: $50?

I've been an Xfinity customer for years. I see advertisements for the 5-year/$50/1Gig plan, but when I asked Xfinity about it (I both called customer service and also when into a store and spoke a person there), or when I check my Change Plan options, I don't see this heavily advertised plan offered

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