Xfinity Community Forum

user_3ivpqi I'm sorry to hear you are having a concern with canceling your Xfinity services. Unfortunately, just dropping off our equipment does not start the disconnection process. Did your drop off the equipment at a Xfinity Store? If so they

XfinityMartyR

commented

5 hours ago

to the conversation:

0

U

The worst company to communicate with!

After multiple attempts to cancel my service and multiple confirmations that it would be cancelled and the box was dropped off Xfinity continues to bill me! They claim that unless you verbally give confirmation you cannot cancel!!! Despite then agreeing to a box drop off due to not being able to ver

Question

... ‎My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. ... By any chance are your getting an "Excessive failed authentication" error message? The delay you are describing may be due to one or more of

BruceW

commented

5 hours ago

to the conversation:

0

U

My email in MS Outlook doesn't get sent until 7 PM

I'm having the same problem as the post ‎My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. | Xfinity Community Forum The problem is with MS Outlook version 2019 Pro, I can receive emails but not send emails during the day. I have no problems sending emails from t

Question

@user_uwwsax Thank you for taking the time to share those details, and I can see how ongoing account access issues like this would be frustrating, especially after the amount of time you’ve already spent working on it. Duplicate account concer

XfinityKam

commented

5 hours ago

to the conversation:

0

U

I need help with a duplicate account issue

I have a duplicate account issue that has caused me to spend MANY hours chatting with agents. Even though the last agent said the inactive account had not been removed, it has not, and I'm still having issues. When I log in to my account, I'm not offered a choice between the two accounts, but it won

Question

Hello @Marton3871 In many of these cases the equipment is usually a flex or Xumo streaming box that was provided free with many of our plans. Do you remember receiving one of those?

XfinityMatthew

commented

5 hours ago

to the conversation:

0

chat with a real agent

I keep getting messages that i need to return equipment. I used my own router for 19 years I have nothing to return. how do i get the messages to stop. I dropped finity a month ago and told the agent on the phone he recognized that I had no equipment now i am in an endless loop of automated phone me

Question

Hello there. We were provided this Amazon Bookshelf link to attempt to redeem the reward. Can you let us know if it worked for you?

XfinityMatthew

commented

5 hours ago

to the conversation:

0

U

Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account

I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then aski

Question

U

When you say the MB8611 fails to reconnect, does that only last a few minutes, and you are up and running after that? Are you having to reboot it, or does it self-correct? 1. The modem does not re-connect until I have performed a hard reboot (power

user_6kxa79

replied

5 hours ago

to the conversation:

0

U

MB-8611 Motorola modem fails to reconnect after an Xfinity server software reboot.

To: Xfinity software Support – Network Systems Date: 6/2/2026 Customer: Lake Jackson, Texas USA 77566 Xfinity Account #: ***************** MB-8611 modem MAC address: ****** DOCSIS 1.1 Cable modem Modem installed new: 04/06/2023 Subject: MB-8611 Motorola modem fails to restart after an Xfinity softwa

Question

You are welcome @JR63. If you need anything in the future, please don't hesitate to reach out to us on the Xfinity forums, and I hope you have a great rest of your day!

XfinityJeff

replied

6 hours ago

to the conversation:

0

Another scam?

Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as

Question

Not at the moment. Thank you.

JR63

replied

6 hours ago

to the conversation:

0

Another scam?

Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as

Question

Hi there @user_rd03m Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Please click the link below to send a direct message. Please send us a direct chat message with your full name a

XfinityDemetrise

commented

6 hours ago

to the conversation:

0

I need to have my underground cable moved

I need to know how to request that my existing underground cable be moved due to a small construction project

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

Service interruption

My 87 yo father’s internet was disconnected for $110.00. He did not receive a bill the prior month and when he received his June bill, due June 4, 2026, he mailed a check in for payment. Today, on June 4th his service has been disconnected, I stand corrected, interrupted. 1) It’s difficult for a sen

Question

Greetings @Smitsn4, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the activation of the Disney+ Hulu subscription that is included in your plan, bu

XfinityJeff

commented

6 hours ago

to the conversation:

0

S

Disney HULU Bundle activation not working- No activate botton on streamstore

Its been 3 weeks since I am trying to get DisneyHulu bundle to activate, while my XFinity plan says this subscription is included in my internet plan. Unlike peacock that got activate with no trouble at all, there is no activation button for Disney HULU on the streamstore. Have chatted with Xfinity

Question

U

@XfinitySara i tried using the assistant but it didnt help me at all.

user_sk5mvq

replied

6 hours ago

to the conversation:

0

U

Disconnect a mobile line

Want to disconnect a mobile line

Question

U

@XfinitySara i tried using the assistant but it didnt help me at all

user_sk5mvq

replied

6 hours ago

to the conversation:

0

U

Disconnect a mobile line

Want to disconnect a mobile line

Question

U

The worst company to communicate with!

After multiple attempts to cancel my service and multiple confirmations that it would be cancelled and the box was dropped off Xfinity continues to bill me! They claim that unless you verbally give confirmation you cannot cancel!!! Despite then agreeing to a box drop off due to not being able to ver

Question

•

Customer Service

11

1

0

Thank you for the information @JR63. Was there anything else we can assist with?

XfinityJeff

replied

6 hours ago

to the conversation:

0

Another scam?

Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as

Question

Hello user_ve0mrq! Thank you for reaching out to us for help with accessing peacock, I'm sorry that you are facing this trouble. You found the best team to help out. A common cause I have seen while working with customers is that the recently moved a

XfinityPaula

commented

6 hours ago

to the conversation:

0

1

U

Peacock activation says account is already linked

I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.

Question

I need to have my underground cable moved

I need to know how to request that my existing underground cable be moved due to a small construction project

Question

•

Customer Service

11

1

0

U

I don't know if the number in question had this "Hide" option, but the number did show up on my caller ID when it worked earlier that day. I never signed up for Nomorobo. I don't see a "white list" option that allows specific numbers to go through.

user_793642

replied

6 hours ago

to the conversation:

0

U

SPAM block settings question

If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?

Question

What do the modem's signal status values look like ? Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post. What i

EG

commented

6 hours ago

to the conversation:

0

U

Daily intermittent issues - Xfinity says everything is fine

Hello - I am having daily issues with my service being unstable. I've been trying to troubleshoot with Claude and ChatGPT and this is their diagnosis. "My modem is showing repeated T3 upstream ranging timeouts, Lost MDD errors, and the CMTS is commanding upstream power that exceeds my modem's transm

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

I need help with a duplicate account issue

I have a duplicate account issue that has caused me to spend MANY hours chatting with agents. Even though the last agent said the inactive account had not been removed, it has not, and I'm still having issues. When I log in to my account, I'm not offered a choice between the two accounts, but it won

Question