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Would like to purchase battery for WiFi extender
I have the pro wi fi extender but don’t see how to purchase the battery back up
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Customer Service
Loyalty discount
I’ve been a long‑time customer and have always appreciated the service, but my monthly bill has increased significantly. I’m hoping to stay with your company, but the current rate isn’t sustainable for me. Before I explore switching providers, I wanted to check whether there are any loyalty, retenti
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Customer Service
Hey there bjack56, thanks for joining our community forums! I apologize, but currently the only way to access the Admin Tool is to first allow access through the Xfinity App. If you have the Xfinity App installed, you can find steps to allow access h
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Thanks EG. I saw the other one was closed. No splitters only the F-type connector on the pole. @XfinityVictor
All Games disconnect and slow upload speeds outside my state.
Disconnecting from EA servers, and all game servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline.
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Hello @user_gyek5n, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having guide issues?
program listing wrong
Since daylight savings time ended (BUT not here in Tucson, AZ), the guide (and info about the current program) has been off by one hour on HandITV (Channel 386 for me). It is showing programs that will be on in an hour.
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I put in the password and it won’t take it.
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Need to configure XB7 gateway to allow L2TP/IPsec VPN.
If my memory serves me right, the VPN that I occasionally use worked before I upgraded to the XB7 Gateway. I have tried all of the suggwated solutions short of port forwarding and nothing worked. I even disable the firewall and it still won't work. The VPN connects my Windows 11 computer to a CISCO
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Devices and Equipment
Where is my purchased content?!?!?
Almost exactly a year since I left Comcast and now, suddenly, I am not authorized to view my purchased content through the streaming app.
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Xfinity Stream App
STAY AWAY FROM THIS COMPANY! I got a 1 gig speed for their internet service and it constantly cuts off and it is not consistent around the house. I called in a year ago to see if they have any promotions. They told me that I would be getting a
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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So disappointed. I wonder if Comcast Xfinity and its parent companies donate any funds to PBS. They saw fit to donate to Trump‘s ballroom, but I don’t know if they have any compassion for their customers and the local PBS stations that were affected
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Hello user_glegmn! I definitely understand how crucial it is to get your emails the way you need them, so I want to help make sure everything lines up for you the way it should 👍 Have you by chance already completed your Comcast email to Yahoo migra
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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Well, miraculously, my Comcast email was working on all of my devices when I awoke this morning. I guess somebody at Xfinity finally found the plug that had accidentally been kicked out of the wall in the server room(?) J/K of course, but I have be
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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It seems as if IPv6 nonconnectivity with Xfinity is an issue for many. I see many of the discussion areas on this topic closed. When can I expect from tech suport to get IPv6 working for me?
Arris G54 modem-router can't access Xfinity IPV6
Hi, After extensive troubleshooting with your Xfinity technical support representative with no fix, I was advised to contact Arris, the manufacturer of my G54 modem-router, for further assistance. So, I did, and Arris support confirmed that my device is IPv6-capable and compatible with Xfinity. Coul
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Well our issue is the same IMAP server not available, I can see all of our emails on the Xfinity connect website, but not on two different PC's outlook, two different iPhone and an iPad. contacted Xfinity tec on Tuesday, they said it was my app issue
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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I just messaged you directly, I hope that is ok.
Lower payment for internet
I am a senior citizen (64 y) . I am looking to reduce monthly expenditures. What kind of a deal can I get to lower my monthly internet rate as I have been a loyal Comcast/Xfinity customer for 27 years. You are offering very cheap new comer rates to attract new customers but doing nothing to try and
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Hi @user_nxi9lk, and thank you for reaching out to us regarding the Monumental Sports Network offer and your recent plan upgrade. We can certainly look into this for you. During your change of service, did you verify your new monthly recurring bill b
Ultimate TV upgrade DC sports promotion
Hi -- I received the below email and upgraded my tv plan to the Ultimate so it included the Wizards and Cap games before the November 14 deadline. However, in reviewing the billing, it appears the discount was not applied. When I have talked to xfinity support via phone, they are not aware of any di
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I tried something else. I turned on the DMZ on the Comcast gateway with the Xfinity app Then of course I had to go back to the VAXes and run TCPIP$config to change the routing to 10.0.0.2 It seems to be holding...
Port forwarding to an old DEC VAX machine with no wifi or DHCP
Comcast modem part number TG02DCW4482CT https://www.xfinity.com/support/articles/xfi-port-forwarding seems to say you need WiFi and DHCP Neither is supported on a VAX system from the 1990s. Any suggestions? It runs on a static 10.0.0.n address I chose when I installed TCPIP on VMS The port forwardin
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It isn't working. It just brings up my old conversation from a couple years ago
Lower payment for internet
I am a senior citizen (64 y) . I am looking to reduce monthly expenditures. What kind of a deal can I get to lower my monthly internet rate as I have been a loyal Comcast/Xfinity customer for 27 years. You are offering very cheap new comer rates to attract new customers but doing nothing to try and
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Concern moved here to the Customer Service help section.
EG
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Lower payment for internet
I am a senior citizen (64 y) . I am looking to reduce monthly expenditures. What kind of a deal can I get to lower my monthly internet rate as I have been a loyal Comcast/Xfinity customer for 27 years. You are offering very cheap new comer rates to attract new customers but doing nothing to try and
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