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@XfinityBenny Assume much ?? They stated that there is no outlet...
Coaxial cable but no plug
Hi! I moved into a new apartment, and it has a coaxial cable coming out from the wall but no outlet to plug a coaxial cable into. How can I install my wifi? Thanks!
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Moved here.
Xfinity Support
My billing statement name is misspelled and does not match the account name. How do I resolve this issue?
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I understand where you are coming from @user_ynbsxd, especially after dealing with this for two days. Is there a convenient time for us to circle back tomorrow to look into next steps? We do want to make sure this gets investigated and properly resol
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
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We appreciate you connecting with us here in our Forums community, @user_pcgnsb. Customers can submit a records request to Comcast by providing a signed authorization form. They should email subscriber_recordrequest@comcast.com to request the necessa
Need for my custody/divorce
Dear Xfinity Customer Support, I am requesting a copy of my call detail records for my Xfinity phone service covering the period from January 1, 2024, through December 31, 2025. I am requesting these records for my personal use and would appreciate receiving them in electronic format, if available.
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Thanks for replying. I've done this bunch of times and I get the following response. "Sorry, we can’t activate your subscription. Your Xfinity account is already linked to another Peacock account"
Diamond member free Peacock Premium not working
I am a diamond member and I've had free Peacock Premium until a few days ago when all the shows I watch became blocked. I tried activating Peacock through the xfinity website but I keep getting the following message "Sorry, we can’t activate your subscription. Your Xfinity account is already linked
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I'm tired, I have spent the last two days with this. I'll follow up with this soon.
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
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Missing Galaxy S25 Ultra Promotional Gift Cards – Tracker Says "Record Not Found"
Hello, I am writing to get help with a promotional gift card that we never received. On February 7, 2026, we opened two new lines and purchased two Samsung Galaxy S25 Ultra devices. We were promised a promotional Visa gift card for adding these lines. Our account has been active, in perfect standing
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Customer Service
I guess Xfinity does not honor their word
Have been getting the run around for two days now on getting my line setup Verified by SheerID for military And free line even shows on my main account page Cancelled my current mobile provider the other day, so no service for me starting tomorrow Nine different agents over multiple departments, nin
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Plan
Thanks for providing these updates @user_ujn8o4! I can certainly see why you'd be frustrated after replacing the box, having the issue go away for a few weeks, and then seeing the exact same error return. I also appreciate you taking the extra step o
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hitron Modem firmware
I have a Hitron CODA56 on a Next-Gen mid-split node. My upstream power is perfect at 43.7 dBmV, but my upload is stuck at 70 Mbps because the OFDMA channel is showing 'Disabled' in my modem log. Can you completely de-provision my modem from my account and re-provision it with the correct Next-Gen Gi
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Your Home Network
@User_8bs01h Did you have any other questions or concerns for me today?
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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To follow up with my post I just ended up using a different email address and that worked. It’s a bummer because I had profiles saved on the email address I was trying to use from when I previously used Peacock but it’s not the end of the world. And
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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Hello @user_uukc4l Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out Activate Peacock Premium from an Xfinity or NOW promotional offer for further steps.
Diamond member free Peacock Premium not working
I am a diamond member and I've had free Peacock Premium until a few days ago when all the shows I watch became blocked. I tried activating Peacock through the xfinity website but I keep getting the following message "Sorry, we can’t activate your subscription. Your Xfinity account is already linked
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I would like to know how i can access the settlement form
Settlement Claim[Edited] - Requesting Debt Recall for Account Resolution.
I have officially filed a claim in the Hasson v. Comcast Settlement. I am looking to resolve a $220 balance by paying Xfinity directly, provided the debt is recalled from Harris & Harris so it is removed from my credit report. Can an Official Employee please help me with this?
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I would also be looking for an update after submitted the photos, information, and waiting three weeks without hearing back @user_8a86el. We'd like the opportunity to review the status of the claim and any notes associated with the ticket. If the tic
How to contact for property damage claim
Recently comcast ran a cable from the junction box in my neighbors yard, under my driveway, through my yard to my neighbors house. In doing so they left a lot of damage to the driveway, yard and cut the sprinkler line if several spots. I am not able to reach a human through the chat or phone to get
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Hi there, @user_emrnn2! Thanks for reaching out about the package loss on the service in Salt Lake City. You are at the right place for further assistance. We appreciate that you are running a traceroute to check each hop. Are you testing on
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How to I get someone to fix an issue within comcast network?
I have a documented, chronic packet loss issue between hops po-400-xar01 and be-306-arsc1. The loss correlates with severe real-world traffic stuttering on a strict 30-minute interval. My local equipment has been ruled out. I need this escalated to Tier 3 or network engineering to investigate node i
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