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Aren't all ISPs moving away from offering email? I know VZW did.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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so now my responses are being privatized so no one can read them...
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
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Thank you for confirming that you never had a subscription with Peacock prior @user_wdt39b. Let's take a closer look at your account and see if we need to get a ticket submitted. To get started, can you please send us a Direct Message with your first
peacock premium
As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.
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Thanks for posting on our community forums, user_eg296. I'm sorry to hear about the Peacock subscription. This is not the experience we would like you to have, and we'd like to help investigate what's going on. Could you please send our team a Direct
Peacock Subscription
I received my peacock subscription through the membership program by being a diamond member. I redeemed the offer a few years ago and it was working until recently when I moved and received a new modem from Xfinity. On peacock it now says I have no subscription and there has been no solution for abo
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2gb Internet promotion issue
Xfinity just became available in our neighborhood, and I signed up during the holiday promotion to lock in the 2gb for 5 years. Got all excited as I've been working on computers all my adult life and have 3 adult kids living at home gaming so to have fiber 2gb to the house was just what I needed. Fi
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Refund credit [Edited]
Where is my home discount for days missed due to outages
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Customer Service
No, I have never had a subscription with Peacock.
peacock premium
As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.
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Should be no worries. We will be able to take care of it. Can you please send us a direct message with your full name and the service address? We will be able to access the equipment once we locate the account. To send a "Direct Message" to Xfinity S
Xfinity support
I need to be contacted about stolen equipment. I am currently at the police station filing a report.
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My email won’t set up properly on iPhone 17 mail app. Email folders don’t sync, if I remove an email it won’t remove it from actual account. Only happened once I got a new phone, worked fine then stopped
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streamiong
I just went with onother internet provider and my LG TV does not have xfinity streaming app installed, what can I do ?
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Channels and Programming
I appreciate the sentiment. It was my gateway that I had in my car to return. I have a police report number.
Xfinity support
I need to be contacted about stolen equipment. I am currently at the police station filing a report.
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@user_l5cul5 Thank you for sharing your recent experience and allowing us the opportunity to make things right. If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into this
Billing issues
I was duped onto signing a form when I did online chat after Xfinity worked somewhere in our area. Ours never worked after we were texted it was restored. The chat agent stated it was mandatory for them to look into it. But instead it changed our services, raised our bill and we still had no service
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Hello user_id5p4i sorry to hear about your stolen property. I hope you and the rest of your household are doing okay. We can certainly assist you with this. What equipment got stolen?
Xfinity support
I need to be contacted about stolen equipment. I am currently at the police station filing a report.
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Hello user_98l6gh Sory for any stress this situation has caused. But we would love to look at the account to see what is going on. We don't send police over a past due balance. But usually we don't call either outside of letting you know about the ba
Delinquent payment
I received a call from a Steven [Edited: "Personal Information"], phone number [Edited: "Personal Information"]. I was scared to death when he said that Comcast was suing me for over $2,000! I didn't know I even owed that. The case number is D [Edited: "Personal Information"]. Please let me know if
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Hi there, @user_wybarh! Thanks for working to get your bill paid. This link goes over the different options to pay, https://www.xfinity.com/support/articles/pay-your-bill-echat. Do you need any assistance going over the amount that will be due or hav
My cybersecurity software will not allow me to access my account. My bill is due this week.
My cybersecurity software will not allow me to access my account. My bill is due this week.
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Hey there, @user_vnja7t, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to go over your billing details since you have made changes to your services. Can you please send us a Direct Message with your full nam
billing
Canceled my TV package with representative Bruce on 2/7/26. Current payment of $194.90 due 2/17....what is the adjusted amount since I will not have had TV with you for 21 days. thanks.
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@bha19 Have you been directed to netflix.com/account? Once you're logged in there you would select Change Plan option and be presented with upgrading options.
Ad free netflix on stream saver
I have Xfinity now and Stream saver bundle (Netflix, Peacock and Appletv+) I was paying for ad free netflix but just recieved an email stating that I have been downgraded to Netflix with ads from Netflix. I call customer service at Xfinity and they told me to contact Netflix so I called them and the
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Thank you for reaching out to our team. I will be happy to look further into that streaming app issue from here. Are you a TV subscriber with us?
XfinityJohnG
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Xfinity Stream works on phone, but not my roku tv
How come Xfinity Stream works fine on my phone using the app downloaded from the play store, but when I download it to my Roku TV, I get a message that says, "Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!" If I can
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