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No service
On October 30 a power line blew up and completely disintegrated our outdoor service box. Can we get credit for no service until it is repaired?
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Customer Service
[Edited: "Personal Information"]
Request to Review Internet Plan and Lower Monthly Bill
I'm currently subscribed to Xfinity's 1,000 Mbps internet plan, and my monthly bill recently increased by $10. I can't figure out why, as nothing has changed. Could an Xfinity Support representative please assist me via direct message? Thank you.
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Xfinity stream app not working
I have a Sony Bravo TV and a Roku Ultra 4660X. Up until I changed my modem, my Stream app was working fine. Now it will only show my purchases. It is connected to my home internet, I have uninstalled and reinstalled the app, I have logged out of the app and logged back in and my account is current.
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Xfinity Stream App
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
The bill
I don’t have any money to pay for the bill, have kids who got homework to do I don’t know what to do
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Hello @user_5vwb5e, and thank you for reaching out here on our Xfinity Community forums. We know it’s frustrating to have your equipment ready and then discover there isn’t a coax outlet available to get everything connected. We’d b
Coax Outlet Installation
I have my equipment but then realized i do not have a coax outlet in my home. I need someone to come and install one.
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Complaint
I was just in your Riverpark Xfinity store and was returning a cable box and couldn’t get a receipt and your store manager was extremely rude!!!! I have returned a cable box there before and the person said it was good but then I kept getting charged for it and then xfinity sent another box and we d
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Customer Service
Good afternoon @user_cd0sxt. Are you requesting to cancel your account?
CANCEL Account
I would like to cancel my account as we have switched providers. No need to discuss offers, just need to cancel effective 9/23.
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@Again I have used Yahoo email in the past. It was the worst. I got tons of spam and I was hacked several times. How is Comcast going to protect us from that? Yahoo was one of the highest hit as far as spammers and hackers. Why are you forcin
Do not want to switch to Yahoo [Edited]
i do not want to switch to yahoo for my email\ [Title Edited: "Personal Information - Email Address"]
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HareFamily, lets take a look at your account. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the &ldq
Problems with paperless billing email
Somewhere around 6/22/2026, I am no longer receiving the paperless billing email from at least two sources. I suspect this is something to do with the migration to Yahoo, since both failed during the same time period. One of the senders is [Edited: "Personal Information"] ''. The problem is that any
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user_ha3hmu Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
Quoted adjustment but not yet processed
I am writing regarding my cancelled Xfinity Mobile service and an incorrect past due balance currently reflected on my account. I've experienced so many issues with exfinity services. First with the cable service... which i then gave up on and canceled then, I've been dealing with my cell phone conn
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I do not know if I have been migrated or not. I do not think this is a client-side issue. I believe your SMTP servers or email security servers may be rejecting this email. For now, I would like for the people supporting those serve
Problems with paperless billing email
Somewhere around 6/22/2026, I am no longer receiving the paperless billing email from at least two sources. I suspect this is something to do with the migration to Yahoo, since both failed during the same time period. One of the senders is [Edited: "Personal Information"] ''. The problem is that any
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user_ukdjuy We would love to help get this figured out for you. $10 in specific sounds like an autopay discount, but let's check to see what in specific caused the increase. Could you please send our team a direct message with your full name and full
Request to Review Internet Plan and Lower Monthly Bill
I'm currently subscribed to Xfinity's 1,000 Mbps internet plan, and my monthly bill recently increased by $10. I can't figure out why, as nothing has changed. Could an Xfinity Support representative please assist me via direct message? Thank you.
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The bill
I don’t have any money to pay for the bill, have kids who got homework to do I don’t know what to do
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Billing
Thank you for working with us in direct messages. I am happy we were able to find a new plan that works for you at this time. If you do need any assistance or have any concerns in the future our team is here, and always happy to help. Have a great re
XfinityJon
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Looking for assistance with current billing and rate adjustment
Hello, My current monthly bill has gone up significantly and is no longer fitting within my household budget. I really enjoy my Xfinity service and would prefer to stay, but I need to see if there are any available promotional rates or bill-reduction plans that can bring my monthly cost back down to
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