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@XfinityEricB It is still an issue as you can see on the graph: This is not normal
>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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funny how I complain about being stuck in an endless loop of being passed around and never getting help and the answer is to go back in that system and ask for help. comcast customer support in a nutshell. i wouldnt even be surprised if most of these
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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newsmax is running just fine for us now.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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user_14z5qj, I am sorry you had difficulty getting this handled. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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of course I havent since your AI assistant didn't provide that link. hbo isn not there, but I cant tell what's going on with my account. it doesn't look like what i believe I was paying for (separate from hbo--there are other things i have questions
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
Question
Comcast contractor damaged my property and left it in shambles
Comcast contractor trenched across my yard on 12/16/25 and left my yard in shambles. the front of my yard (north side of driveway) is all sunken in and the yard on the other side of the driveway is a mound. I reached out to Comcast and their Everett FFO office sent a tech onsite on 12/19/25 and they
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Customer Service
Disappointed to get promotional mails and wasting time.
I got a mail with subject "Re: Update your payment method and save $10 per month" " Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billin
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Customer Service
My plan
I made changes to my plan, which online have taken place and I was supposed to get a modem and unlimited data. None of that has happened yet. When will I see the changes?
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Customer Service
user_kkq6ki, We need to keep your personal information off of public posts. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Stolen equipment
My equipment was stolen from my Atlanta home. I called to disconnect services effectively today. i am in California. I was told to go to a store and report the missing equipment Please advise where to go in California to speak with someone?
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[Edited: "Personal Information"] full name
Stolen equipment
My equipment was stolen from my Atlanta home. I called to disconnect services effectively today. i am in California. I was told to go to a store and report the missing equipment Please advise where to go in California to speak with someone?
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user_ljbliz Happy to help you. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click the "New me
Upload; IPv6 issues
Hello, about 2 days ago a couple of devices, mainly my desktop and laptop have had issues with loading certain websites, and when I run a speed test while I have great Download speeds and low latency, my upload speed is either 0 or pops an error during the speed test. I have tried to talk my way thr
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user_kkq6ki, I marked your last comment as private since it has your personal information. Please follow the instructions on how to send a DM in my last comment. We need to keep your personal information private.
Stolen equipment
My equipment was stolen from my Atlanta home. I called to disconnect services effectively today. i am in California. I was told to go to a store and report the missing equipment Please advise where to go in California to speak with someone?
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user_14z5qj Welcome to our community forum! Thank you for reaching out so we can help you manage your subscriptions. Have you tried visiting this link: xfinity.com/yoursubscriptions to view and manage your subscriptions? Does it give you the option t
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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Hello stolen equipment at [Edited: "Personal Information"]
Stolen equipment
My equipment was stolen from my Atlanta home. I called to disconnect services effectively today. i am in California. I was told to go to a store and report the missing equipment Please advise where to go in California to speak with someone?
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Groadie328, Thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. We would be happy to look into this for you, and see what we can do. Please send us a direct chat message with your full name and c
RMA for phone
I'm having difficulty getting an RMA for a Samsung S25 Ultra returned to Xfinity. Purchased 12/23, activated 12/28. Unable to utilize Xfinity app to initiate a return. 3 chat sessions, 2 calls with Xfinity customer service, still no RMA to return this phone. Looking for any suggestions. Trying to ge
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Hello, @user_1nsw05. Thank you for bringing this to our attention! That is definitely something we'd like to address ASAP. By chance, have you already tried to request help via the Xfinity Assistant? That's one of the fastest ways to get a ticket cre
Down wire
I thought I had an electric wire down. The electric company checked it, and they said it is a cable wire and to contact you. It is blocking my driveway at [Edited: "Personal Information"]. Please come take care of it. Thank you.
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user_403jt8 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear you are running into issues setting up services and our team would love to help you further. Please send us a DM to Xfinity Support w
seasonal convenience plan
I have spent MANY HOURS trying to set up plan and have been run around in circles.
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@Chanbar Thanks for reaching out to us, we do apologize for any inconvenience and we will be happy to take a look at the tickets that were open to make sure this gets resolved for you. Get started, go ahead and send me a direct message including yo
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Comcast contractor damaged my property and left it in shambles
Comcast contractor trenched across my yard on 12/16/25 and left my yard in shambles. the front of my yard (north side of driveway) is all sunken in and the yard on the other side of the driveway is a mound. I reached out to Comcast and their Everett FFO office sent a tech onsite on 12/19/25 and they
Question