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need an answer to the distortion issue with new router
Pixelization since new router box installed
An Xfinity tech installed an upgraded router on 10/23/2025. Since then my TV picture has frequent and intermittent pixelization issues. Voice and Internet are working fine. All cables have been checked and several restarts performed
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IF PIXALIZATION MEANS DISTORTION ON SCREEN, i HAVE SAME PROBLEM WITH NEW ROUTER BEING INSTALLED, HOW DO i CORRECT
Pixelization since new router box installed
An Xfinity tech installed an upgraded router on 10/23/2025. Since then my TV picture has frequent and intermittent pixelization issues. Voice and Internet are working fine. All cables have been checked and several restarts performed
Question
Hey there, @user_sb82e, thanks for reaching out through Xfinity Forums regarding email. We would be happy to help you with troubleshooting your email account. What browser are you using to access your email? Are you having issues when connected to yo
sign in for email
why do I keep getting 'You don't have permission to access "http://www.xfinity.com/email" on this server.' and unable to log in for email? Sara [Edited: "Personal Information"]
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Agree. Why have Comcast cable when channels are cut with no regard for customers? Greed will not help Comcast survive. Their claim that Scripps wants to overcharge them?—take a look in the mirror, Comcast.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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They won they got me to hang up but I will call back I am no longer deterred by their terrible auto bot and support.
HOW TO GET LIVE AGENT
This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th
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I want to file a complaint and I'm always hung up on
I wish to file a formal complaint
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Customer Service
user_mla62 Good day! Just checking back in to see if you are still having the same concern with one of the PBS channels?
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Udparte: - Have been sitting in silence for 20 minutes since I was told that I was being transferred. No one answering me just silence. I have to imagine it is intentional because I cannot think of any way ot provide worse customer support. Is it po
HOW TO GET LIVE AGENT
This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th
Question
Where’s my technician
I have an appointment with you all for 3pm-5pm no one has came yet
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Customer Service
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
No cable service
I have no cable service. Message on screen says “there seems to be a problem “
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This is ridiculous! I'm already overcharged by xfinity and now this? NBC is my favorite station. Terrible xfinity!
WPTV-NBC Blocked by Xfinity Without Warning
WPTV-NBC was blocked right in the middle of the Evening News tonight😱🥺 with No Warning and this screen post followed...this is the NBC station serving over 2 million viewers across the entire southern half of Florida!!
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Perfect, thank you for the clarification. We can add that name to the bill to information on the account from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. Click th
Xfinity Support
My name is Edit(Personal Info) and my service address is in Edit(Personal Info). I am requesting to add my spouse's name to the billing.
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No you will not be able to resolve my issues this is a PSA for anyone to know how difficult it is to get in touch and how even when you do you will get hung up on by support. I am in the awkward silence now for 20 minutes while waiting to transfer to
HOW TO GET LIVE AGENT
This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th
Question
@user_f7c37c Hello, and thank you for reaching out and sharing what’s going on. We truly understand how important this situation is for you, and we’re sorry for the frustration it’s caused—this certainly isn’t the experi
HOW TO GET LIVE AGENT
This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th
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They only want you to sign up for their phone they don't want to provide good service for it
Service lies and promises
I need a new phone and upgrade if you will, I have called several times to no avail, all I get is lies and promises so far and I have been doing this for months hoping to get a simple phone, as I have paid my bill on time every month, then they charge me 30 extra dollars saying that I signed up for
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
9 hours ago
to the conversation:
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Billing
Where can I see my bill?
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