Xfinity Community Forum

U

Chat

Need to cancel my service

Question

•

Sign-In and Account Management

10

1

0

To turn off Find My without your phone, you can use a web browser on any computer or tablet. Steps to Turn Off Find My Remotely: Go to iCloud.com/find on any web browser. Sign in with your Apple Account and password. Click All Devices a

DreamSayerZ

commented

6 hours ago

to the conversation:

0

U

old iPhone turn off find my

i traded my old phone for a new one and turned off find my location. im still getting messages that i didn’t turn it off and if i dont turn it off they will cancel my current phone

Question

Greetings @user_o9wzae,You have come to the right place for help, we can help you get restarted. We'll also probe further into your comcast.net email issue. Please send our team a direct message with your full name and service address. To send

XfinityJustinM

commented

6 hours ago

to the conversation:

0

U

customer service

my act. was cancelled for none payment. It is paid. how to reinstate my act. Am not receiving emails

Question

U

@user_fzlu9x I removed/deleted the app (second time) and re-authorized the app. Seems to be working.

user_fzlu9x

replied

6 hours ago

to the conversation:

0

U

TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

Question

Log in to your account on the Xfinity app or website, navigate to the Account or Billing section, and choose Payment Methods to add a new card/bank account, then set it for Auto Pay. You can also make a payment at this link; https://www.xfi

DreamSayerZ

commented

6 hours ago

to the conversation:

0

U

Can’t pay bill

Keeps coming up refresh

Question

Is there a way an Xfinity person can connect locally to my IMAP account if I give them my credentials to see if the mails stop at April 2022?

leojn

replied

6 hours ago

to the conversation:

0

missing email older than two years

How can I resync my imap email to my windows outlook client because everything older than two years is missing

Question

user_rl9dv8 If you could please head back into the private message thread. We had replied to you within a few minutes of your initial message that had been sent. There is a reply that is waiting for you regarding the next steps.

XfinityTommy

replied

7 hours ago

to the conversation:

0

U

I’m going to cancel service

I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The prob

Question

U

I sent this info an hour ago and haven’t heard back. In the meantime the service came back for a half hour and is now out again. If I don’t receive communication by the end of day then I will be switching service providers. This has been going on sin

user_rl9dv8

replied

7 hours ago

to the conversation:

0

U

I’m going to cancel service

I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The prob

Question

U

1 June 2026, everything was working fine. Then the morning of 2 June 2026, my cable modem inexplicably had issues connecting to the internet. Could not get an IP aasdress on my WAN port (Comcast’s side). After multiple reboots and

user_fzlu9x

commented

7 hours ago

to the conversation:

1

U

TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

Question

U

customer service

my act. was cancelled for none payment. It is paid. how to reinstate my act. Am not receiving emails

Question

•

Customer Service

15

1

0

Thanks for confirming, @user_8304b1. We're happy to take a closer look at your account directly and see what else we can try to make that activation successful for you. Could you please send our team a direct message to continue? To send a direct m

XfinitySara

replied

7 hours ago

to the conversation:

0

U

Peacock activation for diamond member

Hello, I have tried to activate my free subscription to Peacock because I am a Diamond customer. When I log in and look at redeemed benefits under membership benefits it shows that I have redeemed peacock and need to go to the stream store to activate. I click the link to the stream store and then i

Question

U

My new phone order was sent to a non-physical service address

My new phone order was sent to a non-physical service address. FedEx is stuck in a delivery loop and today is my 7-day auto-activation deadline. I need help from a corporate agent to stop the line billing.

Question

•

Devices

8

0

Good Morning, @user_j92k3 It is not because the underground line is too heavy, but rather because aerial and buried cables are built with entirely different materials and shielding meant for their specific environments. Buried lines (underground serv

XfinityRichard

replied

7 hours ago

to the conversation:

0

U

Why was the line cut?

I am having trouble understanding why a cable needs to be cut and spliced when it is long enough to reach my home. On Monday, a technician ran a long, continuous cable pole to pole, down to my yard, and to the box on the side of my house. I was happy. He stated another tech would be out to bury it s

Question

Same issue here. Something is wrong with the Xfinity app on Roku. It needs to be looked at ASAP. I have rebooted all WiFi and cable boxes and tried other apps on Roku. All work fine except the Xfinity app.

Jcarolan

commented

7 hours ago

to the conversation:

0

U

TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

Question

U

Thank you for this explanation. Is there any reason that the same cable is not used throughout the entirety of the connection? Is it too heavy to be used in air between the poles?

user_j92k3

replied

7 hours ago

to the conversation:

0

U

Why was the line cut?

I am having trouble understanding why a cable needs to be cut and spliced when it is long enough to reach my home. On Monday, a technician ran a long, continuous cable pole to pole, down to my yard, and to the box on the side of my house. I was happy. He stated another tech would be out to bury it s

Question

U

@XfinityAlfonso Hi, thanks for responding. On membership benefits page it shows your redeemed benefits one active for peacock. When I click on that it takes me to a screen that says nice! You have redeemed this benefit. Visit streamstore to a

user_8304b1

replied

8 hours ago

to the conversation:

0

U

Peacock activation for diamond member

Hello, I have tried to activate my free subscription to Peacock because I am a Diamond customer. When I log in and look at redeemed benefits under membership benefits it shows that I have redeemed peacock and need to go to the stream store to activate. I click the link to the stream store and then i

Question

U

Hi, thanks for responding. On membership benefits page it shows your redeemed benefits one active for peacock. When I click on that it takes me to a screen that says nice! You have redeemed this benefit. Visit streamstore to activate peacock p

user_8304b1

replied

8 hours ago

to the conversation:

0

U

Peacock activation for diamond member

Hello, I have tried to activate my free subscription to Peacock because I am a Diamond customer. When I log in and look at redeemed benefits under membership benefits it shows that I have redeemed peacock and need to go to the stream store to activate. I click the link to the stream store and then i

Question

This one xact thing happened to me and flooded 80% of my house with sewage. Comcast blames their contractor. No one has attempted to do anything about this matter. Don't believe they will do anything about it other than tell you to call your insuranc

texasdarlin

commented

8 hours ago

to the conversation:

0

U

FORMAL NOTICE OF PROPERTY DAMAGE – Comcast Underground Line Pierced Sewer Main – Immediate Action Required

To Comcast / Xfinity Construction & Property Damage Department, This is formal notice of property damage caused by Comcast/Xfinity’s underground construction at: [EDITED: PERSONAL INFORMATION] During installation of your underground data line, Comcast’s cable was drilled directly through the main se

Question

U

TVAPP-00231

I am I using the xfinity stream app via Roku and keep getting error code TVAPP-00231. I tried unplugging my tv and Roku for 60 seconds, my router for 60 seconds and deleted and reinstalled the app. This did not fix the issue. What else can I do?

Question

•

Xfinity Stream Website

7

0

U

When will the NFL channel return?

user_3j4yfe

commented

8 hours ago

to the conversation:

0

U

Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

Question