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How to let Comcast know about a complaint regarding a Comcast Branded Partner store
I've been to a Xfinity Comcast Branded Partner Store (didn't realize it was a Partner Store until doing research after the problems) twice within the last 6 months and had serious problems both times. One of the problems was resolved by calling Comcast, the other couldn't be completely resolved. The
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@XfinityFrank Thank you very much for your response. This appeared to be the case of forced obsolescence. GMU updated their VPN and all looks rosy; new client has higher requirements. Arris says firmware and software updates must be pushed by the IS
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Trying to upgrade phone
I have been trying to upgrade my phone for the last three years and I get this message: You’re over the number of lines you can have on device payment plans. For one or more lines, you’ll need to pay in full or bring your own devices to continue. Or you can reduce the number of devices in cart. I ha
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Thank you very much for that information. I will need to send you a 6-digit code to gain access to your account. Would you like me to send that code to your primary phone or email on file?
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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Have they resolved your issue?
Notice of Dispute PAID IN FULL - demand for confirmation and debt recall/closure account ending [Edited]
I am writing to confirm that I have paid my outstanding balance of $80.15 in full directly to Comcast as of May 24, 2026. My confirmation number for this transaction is [Edited: "Personal Information"]. This account was previously referred to Sequin Asset Solutions for collection. Because I have set
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Not able to convert last 2 Comcast Email addresses to YAHOO.
Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family. I am hitting a roadblock trying to convert the final 2. Any suggestions? I believe the others may have got the email invite to convert but not sure. Would like to just get it done. Thanks! ;)
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Our pleasure, thank you for your understanding! Have a great weekend ahead and take care 🙌
$180 Veteran gift cards
Was just told this is no longer available. When and why did this end?
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I just sent the information in a message
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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No sir..very disappointed this ended. I’ll keep on looking. Thank you 😊
$180 Veteran gift cards
Was just told this is no longer available. When and why did this end?
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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Hey there, @user_8e8ek0, thanks for reaching out through Xfinity Forums. Have you tried any troubleshooting steps already to get this resolved? We want to ensure your streaming services are working for you.
Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR
Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?
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Thanks for confirming those details for us @user_8lbyj2. When you can, would you be able to test those same apps on another device like a phone or tablet connected to the same Wi-Fi? Let us know the results when you do.
sound dropping out when streaming
For the last week or so, the sound drops out off and on or goes out completely. I chatted with customer support and they said the problem isn't on Xfinity's end as he checked the speed and it was good. However, this happens on both tvs, on all apps I stream (Netflix, Hulu, You Tube). His solution wa
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Mike230wd I am sorry, we are trying to open a ticket for this concern. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages
Cut water line
one of your Xfinity service teams come to my house last fall to replace my main cable line from the street to my house. In the process they seemed to have cut a water line for my sprinkler system. I had asked them to be careful but when I turned on my water 8 have water coming up through the lawn ri
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still waiting on resolution from Xfinity's back office Security Assurance Team.
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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@Mrp21 thanks for taking time to follow up, and sorry to hear you weren't able to get in contact with a live person. I can get a ticket open for our prepaid team, when you have time please follow up in the direct message.
Refund Card Expired
I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.
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Hey there, @user_3769ad, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to take a look at the promotions we have available to ensure you are getting the best price. Please send us a Direct Message wi
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
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Wifi
Why [Edited: "Profanity"] isn't my wifi working
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