Xfinity Community Forum

user_mcyien Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

XfinityThomasB

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6 hours ago

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Hi Xfinity Support/Community,

I requested disconnection of my Xfinity service over the phone [approximate date if known, e.g., early March 2026], and the rep confirmed no further charges should apply after that date. However, unauthorized/incorrect charges have continued to appear on my card ending in [Edited: "Personal Informat

Question

Hello user_vb01ae thanks so much for reaching out with these email connection questions here on our Xfinity Forums! We have a great article that will help you connect your Xfinity email to third party platforms, including Outlook! Set Up

XfinityAlfonso

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6 hours ago

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Outlook Access

How do I access Comcast’s email in outlook

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user_pr362y Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

XfinityThomasB

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6 hours ago

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My Account

Took me 3 hours talking and explaining to Xfinity thar Peacock was offered free by Xfinity for a customers. But after signing in Peacock still was charging so I decided against it. About 10 minutes after my decision Xfinity sent me an email with added services and thanking me for the addition. Took

Question

Greetings @ruscott, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the email on your computer, but you have come to the right place for assistance w

XfinityJeff

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6 hours ago

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transfer to yahoo

I have 3 Comcast.net accounts. When logging into the accounts on January 30th on webmail, I received the banner saying I could make the transfer to yahoo. I clicked the getting started button and successfully transferred 2 of the 3 accounts over. The final account, my mail account, I no longer get t

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Bury Cable

Back in November/ December, our cable line was replaced. The new line was never buried and we need it buried now.

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Customer Service

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I just hope your bosses know they’ll be losing a lot of their Atlanta customers if this isn’t figured out. Your competitors have already advertised the channel being included. It’s reminding me of what happened a couple years ago when y’all refused t

user_td2j1k

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6 hours ago

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Atlanta Braves station

How do I watch Atlanta Braves games 2026

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D

So what's status of symmetrical speeds?

Dhar19

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6 hours ago

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Symmetrical speeds in Lowell, MA

I can see symmetrical speeds in my neighborhoods in Lowell, MA. But not at my location, just waiting for it. Anybody knows when it's coming at [EDITED: Private information].

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after all they find the solution, i dont know if because i wrote in here but finally after 6 days without service i have it again, i am in tears because finally, i resolved it. to learn of this: never believe that companies give you something for fr

user_xmvm8k

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6 hours ago

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Apple Watch Reward (Scam)

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”

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Returned equipment

I canceled my services and returned my equipment on February 16, 2026 (via UPS). Received email confirmation from Xfinity that the equipment is returned. Today is March 23 2026, and I am getting charged $120 for supposedly not Returning an equipment. Very frustrating!!

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Customer Service

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Hello @user_31mel8, thanks for taking the time to leave a post. Sorry to hear that you’re still receiving texts about returning equipment that you’ve already sent back. I completely understand how frustrating that must be, especially sinc

XfinityMarshante

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6 hours ago

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Returned equipment not acknowledged

I returned my equipment in store on 2/6/2026 and am still receiving texts telling me to return my equipment. Why is this still happening and why was my equipment return not credited to my account immediately. The receipt code is: [Edited: "Personal Information"]

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Any update on what channel Braves Vision will be on here in Chattanooga Tennessee. I have seen direct tv and spectrum have already announced the channel. Season starts friday! Thanks

djanime

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6 hours ago

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Atlanta Braves station

How do I watch Atlanta Braves games 2026

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Post moved here to the Xfinity Compliments section.

EG

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6 hours ago

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Review of Customer Service Interaction 03-23-2026

I recently called Xfinity to have my service disconnected due to unfortunate circumstances. I recently lost my job and will be living out of my vehicle, and subsequently, don't need internet services right now. I spoke on the phone with Chris, and I wanted to leave him a fantastic review, but I hung

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@XfinityMelinda Thank You for your help got it resolved Thanks Again

user_l4vsdg

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6 hours ago

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2 factor verification on a user account

I have a user account I can't access anymore because the email used for 2 factor verification, I no longer have access to. it was a work email How can I fix this?

Question

Hello user_8sv4nw! Thanks for reaching out to us on our Xfinity Forums. I'm sorry that the burial of the line left your property unsightly. I had to have my water line replaced last week, and they are sending someone back out in about a month when th

XfinityPaula

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6 hours ago

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Line burial on my property

The burial of cable lines in my property looks absolutely ugly. Who can I talk to to do something about it?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Moving within same zip code

Hello, I am moving and staying in the same zip code. Nothing is changing with my service or availability, but I'm unable to choose to keep my existing service and it's telling me the price will double. Please have an agent call me directly as I've been unable to speak to a human.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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D

Symmetrical speeds in Lowell, MA

I can see symmetrical speeds in my neighborhoods in Lowell, MA. But not at my location, just waiting for it. Anybody knows when it's coming at [EDITED: Private information].

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You're very welcome :)

XfinityBradM

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6 hours ago

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Review of Customer Service Interaction 03-23-2026

I recently called Xfinity to have my service disconnected due to unfortunate circumstances. I recently lost my job and will be living out of my vehicle, and subsequently, don't need internet services right now. I spoke on the phone with Chris, and I wanted to leave him a fantastic review, but I hung

Question

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Returned equipment not acknowledged

I returned my equipment in store on 2/6/2026 and am still receiving texts telling me to return my equipment. Why is this still happening and why was my equipment return not credited to my account immediately. The receipt code is: [Edited: "Personal Information"]

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Customer Service

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@XfinityBradM Thank you, Brad. I will fill this out and submit it

user_xkqce3

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6 hours ago

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Review of Customer Service Interaction 03-23-2026

I recently called Xfinity to have my service disconnected due to unfortunate circumstances. I recently lost my job and will be living out of my vehicle, and subsequently, don't need internet services right now. I spoke on the phone with Chris, and I wanted to leave him a fantastic review, but I hung

Question

G

I talked to Xfinity after moving and my peacock was not working. They told me someone will call me in 24 hours to resolve the issue. I was okay with that, but I wanted to try Peacock Support as well since the subscription is through both of them tech

goldmember18

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6 hours ago

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Peacock subscription

My package includes peacock premium and yet when I logged in using the same email as goes with my Xfinity account it required me to pay $10.99 and set up a monthly account. How can this be addressed to be included in that cost?

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