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Hello. Customer here with well over 10 years of customer loyalty so now have Diamond Status. Got your email 2 days ago on 1/20/26 advertising my "new" Diamond membership. However, whenever I click on Membership Benefits after logging into my o
Diamond tier Membership program
Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu
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Annabelle2 I'm not familiar with JAWS to know how to get it to do what is needed, but it's pulling up history which isn't what is needed. You need to click the speed bubble to access the Direct Message option, and I don't know how you would get it do
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can’t even cancel my account been trying to get a person for 2 days
You are the worst company ever. I am trying to cancel my service. They won’t let you do it yourself. You gave to talk to a person then they won’t connect you to a person and if you try to schedule a call it’s a week out. It was a nightmare to set up service I spent HOURS on the phone. If I don’t get
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Peacock Prem not showing up being a Diamond Memeber
The Peacock Prem doesnt show up in my rewards benefits. How to i access this perk?
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Sign-In and Account Management
From what I can tell, JAWS doesn't seem to find a "speech bubble". Just a bunch of messages and a textbox with a "Send Message button at the bottom. JAWS doesn't rely on mouse commands, but rather, keyboard shortcuts.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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user_us5050, Hi there! Thanks for taking the time out of your evening to reach out and for your patience. I never like it when my bill jumps, so I can understand the inconvenience caused by not being notified. I am sorry to learn about this experienc
My bill jumped from $35 to $85
My bill jumped from $35 to $85 without any notification. How do I cancel my service?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My bill jumped from $35 to $85
My bill jumped from $35 to $85 without any notification. How do I cancel my service?
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user_bhgn11, Hi there! Thanks for taking the time to reach out. We will surely miss your business. I can certainly understand the importance of receiving that confirmation as a consumer myself. I am sorry to learn about this experience. You've come t
Confirm termination request
Hello, I would like to terminate my home internet service. I went to the store, requested a cancellation, and was told I will get an email and will see it on the app, but I didn't get any confirmation. I would like to receive confirmation, and get it reflected on the app. I saw previous replies sugg
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You are most welcome, @jl47! Thank you for helping us find clarification that can benefit the entire community. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 ho
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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@user_bhgn11 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati
Confirm termination request
Hello, I would like to terminate my home internet service. I went to the store, requested a cancellation, and was told I will get an email and will see it on the app, but I didn't get any confirmation. I would like to receive confirmation, and get it reflected on the app. I saw previous replies sugg
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@user_btvcff Our Customer Security Assurance team will be able to help open an investigation to help prevent this from happening again. You can file a report by visiting this link https://spa.xfinity.com/help/network-abuse?faq=report-online-harassmen
why is this - Received wrong phone scam call from [Edited] - still going on?
this has been going on since at least 2024 (search on the forum post with that title). I did the same - tried to upgrade my iphone with xfinity over xfinity.com logged in chat, get a new phone delivered today (it was less than 24 hours from the upgrade chat). phone shows up via fed ex, i leave the e
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Confirm termination request
Hello, I would like to terminate my home internet service. I went to the store, requested a cancellation, and was told I will get an email and will see it on the app, but I didn't get any confirmation. I would like to receive confirmation, and get it reflected on the app. I saw previous replies sugg
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Maffoo Hello there! Thank you for bringing your rewards concerns to our Xfinity Forums for assistance. I'm happy to help you get this figured out today. You mentioned that you were formally a Gig customer, but you are also a Platinum rewards member.
Diamond rewards Peacock offer not showing up
I am new to the platinum rewards level, and when I look at my rewards offers page, the Peacock streaming reward is not available. I was formerly a Gig internet customer and had access that way, so I think there is something that will need to be reset to make the offer appear for me.
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@furkids You should be posting a separate question so others that may have or have a solution to your Apple mail problem. Those that use Apple mail may not see your problem here.
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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@XfinityJamesC Thanks for the clarification on what is happening with Xfinity/Comcast email migration. From what you said I will continue using the Xfinity/Comcast for now.
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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Rubylee615, it is our pleasure to help. No problem. We are happy to research this further on our end and get this fixed as quickly as possible. To get started, please send us a direct message with your first/last name and full address so we can ensur
Leadership- I had a horrible experience with a customer retention supervisor
Are there any corporate leaders who would like to discuss my concerns about continuing unplanned service outages and a customer retention supervisor who is not concerned with retaining my business?
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@user_dcgu4v Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Cannot publish Power BI reports on wifi
I am encountering the same exact issue as was reported here: https://forums.xfinity.com/conversations/your-home-network/power-bi-xfinity-xb8-gateway/64ed6406de75d267de82f622. "An error occurred while attempting to publish [report name]: Unable to write data to the transport connection: An existing c
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Accepted Solution
@user_oo6y0q Thanks for reaching out to us, I'm glad we got your concerns as resolved on getting your services disconnected, we do hope to be able to service you again in the near future. Feel free to reach out to us anytime and thank you for being
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Cancel Xfinity Services
I am looking to cancel all of my Xfinity services, but I am not able to call during business hours, or visit a store in person. I need another option that does not involve speaking to someone on the phone during business hours, or physically traveling to a brick and mortar store. I also want to docu
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