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Hello, @user_3y6gdo. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the
Unable to add payment method
I have been trying unsuccessfully to add a payment method to my online account for over a week now - mobile app and web browser (tried multiple browsers, cleared cache/cookies). I keep getting the same error message: You can't add a new payment method yet We need to verify your contact information t
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@user_bunhjo We apologize for any inconvenience you're experiencing, the information below is and how you can make a post to reach out to us. If you need to make the post look pretty here are the links: Guidelines: https://forums.xfinity.com/conver
Complaints
I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower
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Hello! Thank you for following up on this and for sharing that link. We completely understand your frustration, having concerns about data accuracy is significant, and we want to ensure you have full confidence in how your usage is being calculated.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Greetings, @user_eayzgv! I hope your week has been treating you well. I really appreciate you taking a moment out of your busy day to leave a post on our community forum about these promotion issues, and I want to ensure you’re able to get in t
Discount on New iPhone17 Not Given
I purchased a new iPhone 17 from Xfinity which was ordered via an Xfinty store chat assistant with a discount of $400 paid as a monthly bill credit over 24 months. Xfinity's offer conditions on their webpage state: "Offer ends 10/9/25. Requires qualifying phone trade-in, and purchase of any new elig
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Greetings, @user_kk34ev! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come
my email
I cant see my emails from nothing coming and can’t send to anyone And I m outside of usa
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fosterjaka Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it can be when a bill increases. I would love the opportunity to help you review your services and see what amazing new promotions we
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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user_gp396i our team can help you with your account. Please send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use
Cancel service
This [Edited: "Profanity"] thing won’t let me cancel my [Edited: "Profanity"] service
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We do not have a way to start the conversation on our end unfortunately @user_vla9mn. If you do not see the option to direct message, you can try this link.
LIVE SUPPORT FOR INSTALLATION
Hi! I’m getting Xfinity Internet at my home, but I don’t have a coax wall outlet. I’d really love to get everything set up with your service, but I can’t pay the installation fee. Could the installation fee be waived? Also, I don’t want the WiFi Extender Pro included, just the modem/router. I’m read
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@user_cy2pgx I would be happy to help you with getting the correct ticket opened to begin that process to transfer the ownership of the account to your roommate. Please send us a DM to Xfinity Support with your full name and address to get started.To
Transfer Xfinity internet account ownership to roommate
I move out on February 1 and would like to transfer ownership of the Xfinity internet account to my roommate. What is the best way to go about this?
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@XfinityJeff Thank you for the response. I’m currently on Android and don’t have access to the Direct Message feature. Could you please initiate the private message on your end so I can securely provide my name and address?
LIVE SUPPORT FOR INSTALLATION
Hi! I’m getting Xfinity Internet at my home, but I don’t have a coax wall outlet. I’d really love to get everything set up with your service, but I can’t pay the installation fee. Could the installation fee be waived? Also, I don’t want the WiFi Extender Pro included, just the modem/router. I’m read
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Credit Report Inaccurate
I came back to Xfinity because I believed that you had stopped tricking customers. Bravo to whoever made the decision to stop escalating the cost every year. Five year stable price was a inspired move. I ported over two lines with a great deal of difficulty because Consumer Cellular uses a different
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Customer Service
Good morning @user_er62s5, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your credit was effected by a balance that you did not know about, but you have come to the right place fo
Complaint
I was wrongly charged $200 by xfinity. Xfinity sent me to collections without notifying myself. No where on my account did it say I owed $200. My credit score dropped almost 100 points. Xfinity admitted to the mistake and I want to speak to a representative. Saying sorry is not enough.
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user_2uuudh Thank you for taking the time to reach out to us here on our Xfinity Forums! I understand you are looking to have the service for your watch removed. Our team is happy to help you further. Please send us a DM to Xfinity Support with
Apple watch
Hello, Need to remove the service for the apple watch. Haven't taken it out of the box and used it at all.
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Good morning jdfjr13628 / John. I'm sorry to read about all the trouble and steps you have needed to take for the repeat and ongoing service issues that you have been dealing with since last summer. I know how a brief drop in the internet connection
Chronic Intermittent Outages, Multiple Failed Repairs, Contractor-Caused Outage — Seeking Executive Escalation
I’m posting here because after months of service problems, multiple technician visits, and contractor work, my issue remains unresolved and has now been formally escalated via an FCC complaint. Since summer 2025, my internet service has suffered from intermittent outages multiple times per day. The
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Good morning @user_vla9mn, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you do not have a coax cable outlet in your home that you can use for the modem, but you have come to the
LIVE SUPPORT FOR INSTALLATION
Hi! I’m getting Xfinity Internet at my home, but I don’t have a coax wall outlet. I’d really love to get everything set up with your service, but I can’t pay the installation fee. Could the installation fee be waived? Also, I don’t want the WiFi Extender Pro included, just the modem/router. I’m read
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@user_iwnnpu Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Internet services. As a customer myself who works from home I know how important it is to get the speeds that you're paying for. Let's t
Worst Service Ever
Xfinity is the most proficient company in the world at not giving a [Edited: "Profanity"] about customers. I have been trying to get the actual speeds I've been paying for since the day I switched. NOTHING! The "customer commitment" page states... Our commitment to every customer: Respect your timeS
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Good morning @user_893789, you can learn more about the transition to Yahoo email here:https://www.xfinity.com/support/articles/yahoo-email-migration-overviewhttps://www.xfinity.com/support/articles/yahoo-email-migration-safety
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
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Thanks for reaching out to us, we do apologize for any inconvenience you experienced. I'll be happy to look at your account for any credits that were promised and to make sure your services are working as they should be. To get started
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Worst Customer Service
Interestingly enough I typed this out already and when I tried to submit it errored out and made me re type it. i have been battling with this company for months. It started when i had a few outages. then a customer service rep lied about an appointment confirmation. How do i know? I called back aft
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