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Without Internet for Two Weeks
I’m a part of the Nashville ice storm group but power was restored this past Sunday for my house. Our entire city is set to have power restored by this Sunday according to our electric service company. There has been ZERO communication from Xfinity on how long the internet outage from you will take,
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Customer Service
user_xj4wp6 Thanks for confirming those details. I am not showing that there is currently a reported known issue for this. Have you tried doing any troubleshooting steps already?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Comcast says Peacock activated as Diamond member but Peacock says I need to activate
I activated my Peacock premium benefit as a Diamond member. When I click through to Peacock it is all locked and asks me to upgrade. This looks like it's an issue for others but I can't get any help from Comcast or Peacock to reset or reactivate the benefit. Any ideas?
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Non-X1 Service
Do you have a VPN or some sort of Anti-Virus on? Had slower speeds on my Xfinity until i turned those off. Not saying it is the problem, but just a possibility.
MY INTERNET SPEED IS WAY DOWN
It is now clocking at 85mpbs i pay for 500mpbs (multi test sites) . It usually goes out about 285 to 325mpbs but has recently dropped. I am hard wire to my modem and have reset it twice for over a min between reboots. The assistant is of no help. I need a tech to check and make sure i am running cor
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Good evening klreednc. We can certainly look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of
Diamond rewards Peacock Premium benefit no longer working
My diamond reward of Peacock Premium stopped working several months ago. Calls to customer support have yielded much frustration but no solution. Your help in resetting my free subscription would be greatly appreciated.
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Sad when my smart TV app works better than your cable box, why do I need you again?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@XfinityThomasA way to repost a public users work around, too bad it only works for 10% of your users and after one to two breaks it goes back on the fritz… how about creating a real solution? Nice to see Xfinity customers service is still b
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I was just offered this by Xfinity yesterday. Free iPad and only have to pay $60.00 for taxes and they would lower monthly payments by $20.00. I wasn’t feeling well só had to leave the store while the clerk was setting up the iPad. Going
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Hey there user_4pfvgt thanks so much for taking the time out of your day and reaching out here on our Xfinity Forums! Man, I miss G4TV too it was so awesome!!💯I still follow some of those folks on Twitch and their own podcasts. While we may n
G4tv returned
Please let G4tv return because that is something that I wanna see again like a retro G4tv or a modern G4tv just focus on video games like you guys did in 2002 to 2005
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@user_16u820 Send us a direct message with your full name and service address, and we can look into this further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://foru
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Called them and navigated the automated menu to the support menu and the system checked my connection and determined the issue was outside my house and asked if I wanted to schedule an appointment via SMS. I did.Then, miraculously, the problem went a
Repeated dropped packets when pinging gateway. Trying to work remotely via work VPN and connection continues to freeze and lag.
I have comcast internet. I'm working on my ethernet connected desktop. When working through a SonicWALL Global VPN Client, the Remote Desktop session continues to lag and freeze for seconds at a time. This was not a significant problem as late as last week or two, but it has become a very frustratin
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Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Customer Service
Hey there user_pymbza, thanks for reaching out through our community forums! Our team would be more than happy to look over your account to see what may have gone wrong. Please send us a direct message with your full name, name on the account (if dif
Cancelling my services and final bill
Hi, I have returned all equipment to the Xfinity store to cancel my internet services. On my Xfinity app, I see that I am being charged $21.43, even though I have paid out what I have had to until Feb 9. Please let me know how I can get this removed from my balance.
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Thanks for taking the time to post on our community forums, user_byli8n! I'm sorry that you've been running into so many issues trying to get your service to work correctly with your VPN, but it's great to see that you seem to have found a fix! Pleas
New customer, works from home through Global Protect VPN. Since change to X, I have connection/VPN dropouts that disrupt data transfers
I am a new/old customer of X. I work from home for a sizeable company with a dedicated IT department and we must connect to our network using Global Protect VPN Switched back to X 3 weeks ago and from the start, when attempting to upload data to our network, the internet or gateway or VPN drops out
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jonnady Thank you so much for reaching out for help with your bridge mode on your XB7. Currently, there is a known issue with the XB7 and XB8 after a recent update, where the bridge mode settings are not available. Our teams are aware of the issue an
XfinityAmandaB
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Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
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