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@EG Thank you for your help Time Priority Description 2026-01-28, 20:56:01 Critical (3) UCD invalid or channel unusable;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 2026-01-28, 20:56:01 Not
Internet keeps dropping
My internet keeps dropping throughout the day for several minutes. Looking at the logs (I run Netgear CM1000), I can see the following when my connection gets interrupted: Started Unicast Maintenance Ranging - No Response received - T3 time-out Received Response to Broadcast Maintenance Request, But
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Your tek asked what box I had, and I just replied a minute ago, so I don’t yet know whether or not my problem will be fixed.
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Nope. Xfinity lets customers stay on legacy packages as long as they like. Occasional minor programming changes occur, but otherwise they don't bother you.
Ultimate tv package vs new tv premium package
I have read on here that the Ultimate was renamed to TV Premium, but terms have changed. So, Will the customers that are on Ultimate TV package be automatically be changed to the TV Premium package and their accounts modified to reflect the change or do they have to request the change?
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The cable channel is what used to be called Showtime. It shares a few shows with the Paramount+ Streaming App, but one is a cable channel and one is a streaming service. Having Paramount+ with Showtime on Xfinity does not give you access to the str
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
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they turned it off on purpose.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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I only know it’s an X1 4K box, but not an Xi6 because most recordings are on the cable box, not the cloud, and only the cloud recordings are bad. In trying to fix the problem, one of the home visit techs switched me to all IP, and then ALL of the rec
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Good evening @Joebert, and thank you for taking the time to post about your website issue. To rule out a browser issue, have you tried a different browser or used incognito mode?
Poor websites. They never work.
Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th
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tech didnt finish job
The line didn't get buried, he said he had to put the job on hold due to no signal at the fiber tap. the line is unburied. i called customer service to try and set up a appointment to finish the install so I can have internet. but they said the line had to be buried first but there's no new update o
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Customer Service
There are known issues right now with the Paramount+ App on the Xfinity Platform. Also, Paramount + the Cable Channel is really what used to be called Showtime. It does not give you access to Paramount + the Streaming Service.. I sugge
Two Paramount+'s ?
I have Paramount + on my regular Xfinity bill for $12.99/month. We get some shows and movies on it but could never get Paramount+ series Landman and Tulsi King. Out of frustration I went to ParamountPlus.com and signed up there for $12.99/month on my Amex card. So now I have two Paramount+'s. OK. Bu
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Your Xfinity account is already linked to another Peacock account.
I am trying to activate Peacock Premium but continue to get this message: Your Xfinity account is already linked to another Peacock account. I have followed all instructions, to include the troubleshooting instructions at https://www.xfinity.com/support/articles/peacock-premium-offers. Nothing works
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Accessibility
Do you have the HBO cable channels included in your TV subscription? If not, then you would not be getting HBO Max for free. Likely, this was some type.of glitch that was resolved.
Kicked out of HBO MAX subscription with xfinity
Had hbo max for years with xfinity. I try to watch today via TV app/phone and am told I need to renew my subscription. I have changed nothing. What gives?
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If you are on IP based cable service then they all go to the cloud. Also, certain cable boxes, like the Xi6 are all cloud DVR. IP Only channels will also only record to the cloud. What box do you have ?
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Thank you for reaching out to our team. I can look into that request from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Di
Flag and Block Address
I need help flagging my address to prevent unauthorized service sign-ups. Can an agent help me open a serviceability ticket?
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Unless something has changed the odds of getting a new box are super low. If it is possible to get a brand new one I would love to know. :) They usually ship you whatever they have in the warehouse, which is refurbished in most cases.
replacement cable boxes
I would like to have 2 new, (not refurbished) cable boxes sent to my home.
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Hi there, @user_f1c9c8. We are the right team to help with your concerns. We are under the corporate umbrella. How may we assist?
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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Yes, the XG1v4 (4k wired) and the Xi6 (Wireless) support this. You see the picture as it moves. It's the same for DVR and Live TV.
Do the latest Xfinity X1 TV Boxes have VISUAL and FULL SCREEN Rewind and Fast Forward on TV?
Do the latest Xfinity X1 TV Boxes, including the 4K wireless one, maintain the same rewind and fast forward experience on a TV as the older boxes such as the XG1-A? Most importantly, I'd like to know whether Rewind and Fast Forward are still both VISUAL and FULL SCREEN at all speeds except the faste
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@user_d1xoc1 It's our honest and best attempt to provide a permanent resolution, as we don't measure, track, monitor, or record customer data usage here on the forum. All we can view is what the customer can see using the usage meter on their accoun
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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What model box are you using ?
HBO Max Freezing after commercials
HBO Max is freezing after commercial breaks. This only occurs on HBO Max to the TV directly hooked up to the Cable box. WiFi TVs work fine, as well as Netflix. I have tried refreshing the system, clearing the local cache, unplugging everything, and restarting all devices. What can be done to fix thi
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Customer service
Overall Experience: Extremely Poor This was one of the worst customer service experiences I have ever had. About two months ago, I contacted Xfinity because my internet service was not working properly. I was told a technician would be sent to my home. At no point was I informed that this visit woul
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Customer Service
Paramount+ on Xfinity X1 has known issues right now.
Tek
commented
15 hours ago
to the conversation:
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Paramount
We have paramount. It constantly breaks up and we get spinning nf spinning. What’s going on
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