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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments
I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu
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That worked! Thank you!
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Lied about new cost
I was told 44 a month and now nobody knows but I kept my chat from CS so look good.. I was promised 44 a month [Removed: Chat Transcript]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Immediate Disconnection of Services and Formal Complaint
I am writing to lodge a formal complaint and to request immediate disconnection of my Xfinity services due to serious concerns with both billing and customer service. First, the customer service I received was unacceptable. I spent approximately 1.5 hours with one of your agents to address my plan a
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Lied about new cost
I was told 44 a month and now nobody knows but I kept my chat from CS so look good.. I was promised 44 a month [Removed: Chat Transcript]
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Billing
I honestly think it's a company tactic to avoid the promised $10 monthly discount for bank autopay. I've tried uploading my bank account via mobile and desktop and both time out. But autopay using my credit card works which makes no sense. If this wa
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments
I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu
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Customer Service
Electric box changed outside today. Trying to get my sony tv to work..
PSE is the message i get when trying to set ip again
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Channels and Programming
We appreciate your feedback and apologize for not being able to offer a different rate at this time, futuremd3399. If you change your mind and would like to accept one of the offers, don't hesitate to let us know. We'll mark this post as resolved. Ha
Contract Loyalty Ending
Hello Comcast, I am inquiring about my Xfinity account. Currently my plan is running out in 2 days. I am paying 59 dollars, but the price balloons to 109. This is rather steep. What loyalty discounts do you guys have for my account. i have contact you guys every year since I cannot get anyone on the
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Thank you -- I just messaged!
In need of utility service
My plan covers 1100 Mbps of WiFi, and for the past few months I have been getting 5 Mbps, making my service unusable - I have been living off my phone hotspot. Originally we thought it was the router, so we upgraded it to a new Xfinity one. That didn’t work, so a technician came to check out the pro
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That's unfortunate. After spending 2 hours on the phone and on the forum the best they could do for someone that has been with @ Home -> Excite -> Comcast-> Xfinity for the past 10+ years Current plan: 1000 Gpbs for 59 dollars (1 year) expi
Contract Loyalty Ending
Hello Comcast, I am inquiring about my Xfinity account. Currently my plan is running out in 2 days. I am paying 59 dollars, but the price balloons to 109. This is rather steep. What loyalty discounts do you guys have for my account. i have contact you guys every year since I cannot get anyone on the
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@Antfamily4 What device are you using?
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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Ok. Did it but there was no drop down choice. Hopefully it reaches Xfinity support
HBO Max buffering and foreign language isdue
Subscribe to HBOMax thru xfinity. Impossible to watch on TV via X1 box. Constant freezing and buffering, and will switch to different language in the middle of the episode. This is the only streaming application that does this and the only streaming I purchase thru xfinity. This does not happen with
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thanks for your comment. Xfinity-- please fix this- as we neighbors are paying for extremely poor service, TVs that are slow to respond and pixellated views. My next move is to complain to the SF supervisors and state of CA reps
TV is Pixelated
I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all sti
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Thanks for the additional details, @user_hcv7tc. We can discuss options further. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Suppo
Second account created when upgrading service plan
I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o
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My question is will this up my WiFi use, thus increasing monthly charges.
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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Hi there, @Cicchino.Brooklyn Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that we have your tenure wrong with us which is preventing you from getting the rewa
Member Rewards: Xfinity thinks that I have been a member for years less than I actually have.
Xfinity thinks that I have been a member since only 2018 (8 years) when I have been with Xfinity since at least 2013 (13 years). Due to this the member perks that I get are only for platinum tier and not the diamond tier. The only reason that I can think that this would happen was when I moved in Ma
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I was forced to go to Yahoo last night. I hadn’t received my Comcast.net email for a week. Missed some important emails. Was on Xfinity “help” for over an hour. Said it was fixed..but wasn’t so had to do the yahoo….and I do NOT like it! Ads, bad lay
Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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Concern moved here to the E-mail help section for assistance.
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Keep receiving a SOMETHING UNEXPECTED HAPPENED message
I'm trying to login to my email and keep getting a "SOMETHING UNEXPECTED HAPPENED, REFRESH PAGE, IF PERSISTS, CHECK BACK LATER" message. How do we fix this so I can check my emails?
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