Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (472K)
@user_ct0xk2 If I can create a new Xfinity account with my old @comcast.net email address (that I migrated to Yahoo) I'd be happy to delete my yahoo account. Is that an option?
Got tricked into moving to Yahoo Mail - what a scam!! And no help afterwards...
I received an email earlier this week entitled "Introducing a better Comcast.net email experience with Yahoo Mail" highlighting all the benefits of moving to Yahoo Mail. However, after I migrated my @comcast.net email account to Yahoo Mail, I find out that auto-forwarding emails is only available vi
Question
user_81221a How long ago did you call 811? Sometimes not all lines are marked for example some lines are private.
Xfinity tech did not markup after 811 ticket raised
Xfinity personnel did not markup yard after 811 ticket was raised
Question
@XfinityAdrienne Hi Adrienne. After my neighbor called to report his outage the issue was fixed within hours. One month later and I am having the same issue. My neighbor and I have no internet access, yet there is no recognized area out
Neighborhood outage not recognized by Comcast
My internet service has been completely down for 36 hours so far. Orange blinking light on my XB8. My neighbors are also down, yet Comcast does not recognize that there is an outage anywhere in my area. Earliest appointment they can give me is 3 days from now. What can I do to alert Comcast that som
Question
HMEDLIN Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and
why is the contract saying a different price than was agreed upon AGAIN!!!!!?????
I was on the phone for over 2 hours already today with a rep employee #[Edited: "Personal Information"] and I agreed to an internet only price that was 51.31 with taxes included for 1 year and our other service's at this address were cancelled as of April 7th 2026. Why does the Email they just sent
Question
Ok sounds good I’m just trying to get service back so I can get back to work
I need to file a complaint
Comcast’s ruined my whole Mother’s Day with my mom. I literally called them 13+ times about my billing arrangement and I ever record an overdraft for someone switch my date without my authorization. All in Mother’s Day and ever supervisors lying on the record lines as proof. How to I get in to in co
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
why is the contract saying a different price than was agreed upon AGAIN!!!!!?????
I was on the phone for over 2 hours already today with a rep employee #[Edited: "Personal Information"] and I agreed to an internet only price that was 51.31 with taxes included for 1 year and our other service's at this address were cancelled as of April 7th 2026. Why does the Email they just sent
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity tech did not markup after 811 ticket raised
Xfinity personnel did not markup yard after 811 ticket was raised
Question
We have no option to call directly. But we'd be happy to continue with your here in messages.
I need to file a complaint
Comcast’s ruined my whole Mother’s Day with my mom. I literally called them 13+ times about my billing arrangement and I ever record an overdraft for someone switch my date without my authorization. All in Mother’s Day and ever supervisors lying on the record lines as proof. How to I get in to in co
Question
Can we talk now I’m free
I need to file a complaint
Comcast’s ruined my whole Mother’s Day with my mom. I literally called them 13+ times about my billing arrangement and I ever record an overdraft for someone switch my date without my authorization. All in Mother’s Day and ever supervisors lying on the record lines as proof. How to I get in to in co
Question
Xfinity tech did not markup after 811 ticket raised
Xfinity personnel did not markup yard after 811 ticket was raised
Question
•
Customer Service
Disappoined with Xfinity
After over 20 years of being a loyal customer to Xfinity, i decided to try a streaming approach to my internet/entertainment needs. Xfinity thanked me by charging me for a mobile phone that i never used. I only accepted the mobile device in November '2025 in order to get a better price with a packag
Question
•
Devices
Hello @user_1zs3iv Have you tried setting up a seasonal plan through our site here? https://www.xfinity.com/seasonal More info on the seasonal plans can be found here: https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollm
Pause My Service
I've moved out from my previous residence since September. I couldn't end my service on App so I had to sign up for a pause service that only charges me for several dollars until I move in to a new address. But I kept receiving bills from Xfinity for the wifi service that I've no longer been using.
Question
I need to pause service from May 14 to November 1 2026.
Pause My Service
I've moved out from my previous residence since September. I couldn't end my service on App so I had to sign up for a pause service that only charges me for several dollars until I move in to a new address. But I kept receiving bills from Xfinity for the wifi service that I've no longer been using.
Question
Apple Watch Cellular Activation Errors and Customer Service Complaints
I have reached out 5 times now to support regarding the issues with activating my Apple Watch to the cellular network. Today I asked to be connected to a supervisor and after I connected they had asked about the IMEI for the device so I grabbed it and sent it. Within a minute I got a message saying
Question
•
Devices
user_7a2489 Thank you for reaching out to us today over our Xfinity Community Forums. I'm sorry to hear you had to cancel your Xfinity services. I would recommend checking your final billing statement online to ensure there were no additional charges
Refund
I cancelled my service due to poor service. I turned in my equipment and was told I would recieve a refund of $77.00 and I was charged again. Please process my refund
Question
Hello, @slowfalcon how are you? This issue could be the modem or a signal issue. Something that comes to mind is connecting the previous modem to see if the same issue persists. This can troubleshoot a potential modem issue. If the issue only ha
XfinityJosephA
commented
5 hours ago
to the conversation:
0
0
Unifi Cable Internet Modem
I recently added a Unifi Cable Modem to my home network. I had no significant network issues on my old modem. I contacted customer support, they added the new modem to my account. It worked fine for about 24 hours. Around 415AM CST today the Unifi modem quit working. I power cycled and still no conn
Question