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2if three cameras are not working!
Driveway camera has blue light but picture is frozen and refresh doesn’t work. back door camera is not working period! How about getting these fixed since I am paying monthly for them please?
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Devices and Equipment
Wanted to say that Computer Exchange says that the problem is that my IP is blocked when I try to sign into Xfinity. Do you know anything about that?
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
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How to unpair my remote X16-T tried & it is not working
I just picked up a new box and I am trying to unpair as it is not working, tried holding A&D goes from green to red pressed 981 and it does not work
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X1
The Manahawkin Store location lack of Customer service.
Hello, I have had to go into my local store for a few things, and each time, the experience gets worse. I am not sure what your staffing model is or if the manager is just incompetent or unaware of peak times, but the wait times are horrible. On one of my last visits, I got there around 3:15 PM; the
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Customer Service
@BruceW Thanks! The headers on her delayed emails show that Google/Gmail is holding her emails prior to sending them and not Xfinity/Comcast.
Trouble Receiving Emails from a Sender
I have set up a rule to accept emails from this sender. Her emails to me either arrive 24 hours late or not all all. They aren't accidentally deleted and they aren't going to spam on my Xfinity email account.
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Hello, @user_w88vga this link will take you to our email page. Click sign in. It also provides instructions on how to migrate your Comcast email over to Yahoo.
Email access [Edited]
How do I sign into my comcast email account? [Title Edited: "Personal Information"]
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user_c086m1 Hey there, to answer your question, Yes, it can be done, but it gets a bit complicated. If you remove your mobile service from your home service your mobile account will get a $25 service monthly line access fee. Are you trying to split t
Looking to transfer Wifi service to roommate without transferring Xfinity Mobile account
I am moving out, and my roommate would like to keep all of the equipment and account to make things easier, but I have an Xfinity mobile account that I would like to keep. Is there any way to do this?
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Hello @user_ojy3qx I can definitely understand your frustration. You've done everything that would normally be expected on the customer side, including upgrading equipment, testing directly from the gateway with a wired connection, multiple reboots,
Last ditch attempt at fixing upload speed before I leave xfinity.
I recently upgraded from the 400 to 1gig plan upon seeing that 1gig plan offered 117 upload speed (broadband facts). Upload speed seemed to top out at 40 on my previous plan. Upload speed checks (at the modem and wired) remained 40mbps. My first call to tech help resulted the rep landing on the fact
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Last ditch attempt at fixing upload speed before I leave xfinity.
I recently upgraded from the 400 to 1gig plan upon seeing that 1gig plan offered 117 upload speed (broadband facts). Upload speed seemed to top out at 40 on my previous plan. Upload speed checks (at the modem and wired) remained 40mbps. My first call to tech help resulted the rep landing on the fact
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Hello, Apparently some techs were able to recover the filters. Please see this forum thread at the very bottom. https://forums.xfinity.com/conversations/email/email-filter-rules-disappeared-recently-how-to-get-them-back/65ba9c6956dae762b6880a33. Mi
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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We truly appreciate you taking the time to leave this compliment. Our teammates work hard to deliver great service, and your feedback means a lot. Thanks for choosing Xfinity.Monica - Comcast Philadelphia
Gaithersburg service survey review
Gaithersburg location - Victor was awesome, I wasn’t sent a survey, 10 stars to Victor!
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Last ditch attempt at fixing upload speed before I leave xfinity.
I recently upgraded from the 400 to 1gig plan upon seeing that 1gig plan offered 117 upload speed (broadband facts). Upload speed seemed to top out at 40 on my previous plan. Upload speed checks (at the modem and wired) remained 40mbps. My first call to tech help resulted the rep landing on the fact
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Customer Service
Hello @dioro Even though we no longer serve the area you should still have access to the email so long as you continue signing in. If emails are missing you will want to open a ticket with our Customer Security Assurance team at spa.xfinity.com under
Need old emails [Edited]
how do I retrieve my old emails? Xfinity/Comcast no longer serve my area, and I can't retrieve my emails. The IN box is empty, but emails are going to the Spam box (advertising, etc.) I do not know where my personal emails are? [Title Edited: "Personal Information"]
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Looking to transfer Wifi service to roommate without transferring Xfinity Mobile account
I am moving out, and my roommate would like to keep all of the equipment and account to make things easier, but I have an Xfinity mobile account that I would like to keep. Is there any way to do this?
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Customer Service
@user_h5dlbb There should be an icon/symbol etc for you to click on to get started with a direct message. Do you see anything that says chat?
Need temporary above line cable for internet
We need to access QuickBooks on our desktop computer or we will have to pay interest and penalties on late payment
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Concern moved here to the E-mail help section for assistance.
Messages missing after move to Yahoo
Friday I was on the phone with your rep who had me move my mail account ( which is all I currently have with Xfinity) to Yahoo. I asked if all my messages in my folders would would over and she said yes. While we were on the phone they had not moved over. She said it takes time. The folders are stil
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How to unpair my remote X16-T tried & it is not working
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How to unpair my remote X16-T tried & it is not working
I just picked up a new box and I am trying to unpair as it is not working, tried holding A&D goes from green to red pressed 981 and it does not work
Question