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@XfinityMarshante Thanks, I just DMed!
"Your Xfinity account is already linked to another Peacock account."
I'm having trouble activating the Peacock subscription included with my Xfinity home internet. I previously had Xfinity internet with included Peacock from August 2024 to June 2025. I just restarted Xfinity internet at a new address in July 2025. Now, when I try to activate Peacock, it says "Your Xf
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@user_08pogj Thanks for clarifying. You should be able to share a screenshot. Or if you prefer, you can send it in a Direct Message. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation"
Low hanging overhead line.
I am a contractor building a house, and a delivery truck hit the overhead line and it is restricting access to the driveway. The delivery company reported the incident three weeks ago and it has yet to be fixed. How do I resolve this? The job number I was given is: 583172. I was also given this numb
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Transfer pin
I need my transport transfer pin [edited- personal identifiable information]
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Sign-In and Account Management
@user_oauy6e Thank you for connecting with us about your concerns with Disney+. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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user_x0t13j I'm not sure if the option is still available online to generate that third-party app password. But we can try by following these steps: Sign in to your Xfinity Email account. Click the gear icon and select Settings. Select Secur
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
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Good afternoon user_6y0tux. You have reached the right team and I will be happy to assist you further with getting your cable box working. Thank you for the information you have provided so far. I do have a couple of questions before we begin. Is thi
Cannot get cable box connected
I go past the welcome screen to the screen saying we're connecting to my entertainment and then it says sorry there seems to be some trouble and that I should tighten cables and restart TV box and I did all that and I've restarted twice and there's an RDK 03004 error
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Thank you for reaching out to our team. I am sorry to hear about that issue with the billing and the upgraded speed. In order for me to access your account and billing information I will need to ask you to send me a direct message with the full name
Terrible Service - Increased our cost to “fix”
My husband and I work from home and have had a fair enough experience with Xfinity service. We do fairly regularly have outrages but for the most part hadn’t severely distributed our day to day. There was a period of 2-3 weeks where every single day the coverage was down, resulting in every one of o
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The delivery company reported the incident, and they gave me ECM........ I called and spoke with a person who gave me the job number. I have pictures but do now see a way to send them with this format.
Low hanging overhead line.
I am a contractor building a house, and a delivery truck hit the overhead line and it is restricting access to the driveway. The delivery company reported the incident three weeks ago and it has yet to be fixed. How do I resolve this? The job number I was given is: 583172. I was also given this numb
Question
Cannot get cable box connected
I go past the welcome screen to the screen saying we're connecting to my entertainment and then it says sorry there seems to be some trouble and that I should tighten cables and restart TV box and I did all that and I've restarted twice and there's an RDK 03004 error
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Customer Service
How do i see what my service is
I would like to find out what services i have
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Sign-In and Account Management
Terrible Service - Increased our cost to “fix”
My husband and I work from home and have had a fair enough experience with Xfinity service. We do fairly regularly have outrages but for the most part hadn’t severely distributed our day to day. There was a period of 2-3 weeks where every single day the coverage was down, resulting in every one of o
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Billing
user_0sewht thank you for using the Xfinity Community Forums page to reach out regarding your concerns with customer service options. We value your feedback and want you to know that we do everything with all members of our customers base in mind. Th
Hey Xfinity! AI is not a great option for good customer service!
Not once did anyone consider elderly customers when designing the app, or the CS bot. Shame on you! The walls you have built so your employees don't have to speak to customers are soooooo big, there is no way for the technology challenged to get over or through them. Activation issues are another NI
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@XfinityJohnG The xfinity case manager lied to the FCC after I filed a complaint about this. They said there is NO issue and confirmed they are not working on it.
Xfinity DVR Cancelled our recordings for no reason.
Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded
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Xfinity Stream app on my Apple TV
Issue Summary I’m experiencing a persistent issue with the Xfinity Stream app on my Apple TV. While physically connected to my home network, the app frequently reports that I’m “Out of Home Network”, preventing access to channels and content that require an in-home connection. Equipment Apple TV (tv
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Xfinity Stream Website
I've sent a message.
Constant outages
Since around the 4th of July 2026, we have been having constant network outages that last for hours right when we want to be using the Internet. It is a huge change from the year prior when I don't recall any outages of any great significance. We are paying over 100 dollars a month for a service tha
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I did imap.comcast.net however I did not do smtp.comcast.net so I have just done that and I got the same error message. I double checked my sign in to xfinity and I do receive an Xfinity code to get into the email account. What is a third-party app
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
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Hello @user_qr2y6a thank you for letting us assist you with getting this resolved. If you need any additional assistance please feel free to create a new post.
XfinityAbby
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Peacock Activation Issues
Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R
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