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I do understand how important it is to have this issue resolved as soon as possible. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" i
Trying to contact about a severed line
We have a damaged internet line on our property. It is both cut and exposed. When we call customer support I am unable to get to a representative because there is a “current outage” in my area. The AI voice has hung up on me 6 times. I am not seeing the direct message option on the forum page like p
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Trying to contact about a severed line
We have a damaged internet line on our property. It is both cut and exposed. When we call customer support I am unable to get to a representative because there is a “current outage” in my area. The AI voice has hung up on me 6 times. I am not seeing the direct message option on the forum page like p
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Customer Service
user_5w43t7 - Thank you so much for taking the time to share your feedback—I completely understand how important it is to have this resolved, especially if you’ve been unable to fully enjoy your services.Please know that when we work toge
Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
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@XfinityOrlandoM "our system is always monitoring the connection to the customer's home, the schedule team will reach out to you to see if you're still having issues or not" Really? I have been without service now for 12 days...no one has bot
Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
Question
Is there no way to reach a human by phone!?
Cancel service
I'm trying to cancel this service entirely. The phone number is not getting anywhere just a bot that keeps hanging on me. Internet is working I'm done I want out both canceling Internet and mobile entirely
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user_r5j6n6 - Hello, and welcome to the Xfinity Forums! I truly appreciate you taking the time to reach out and share your situation. I can completely understand why you’d be considering your options, and we certainly don’t want to l
Cancel service
I'm trying to cancel this service entirely. The phone number is not getting anywhere just a bot that keeps hanging on me. Internet is working I'm done I want out both canceling Internet and mobile entirely
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Cancel service
I'm trying to cancel this service entirely. The phone number is not getting anywhere just a bot that keeps hanging on me. Internet is working I'm done I want out both canceling Internet and mobile entirely
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Customer Service
Better signal
I get very little reception where i live in chicago. I did not have these issue when i was with tmobile.
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Network
It happens mostly at places I've been to frequently for many years. I never had an issue until a few months ago
Cell Phone Service Keeps Randomly Dropping Out
For about a month and a half my Xfinity Mobile cell service keeps dropping out randomly in the Philadelphia area. I've missed several important phone calls and have gone hours on end at times without being able to call or text anybody. My phone is a Samsung Galaxy S24 Ultra. What's going on here?
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user_grdz8y - Thank you for choosing Xfinity and sharing the steps you've tried already! Let's take a closer look and troubleshoot this issue together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.
Can’t access free peacock as Platinum member
Hi - I can’t access the free peacock as a platinum member. My previous peacock subscription thru Apple has been cancelled. The benefit is not showing up in my available perks. I’ve tried everything and the AI bot is no help.
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Can’t access free peacock as Platinum member
Hi - I can’t access the free peacock as a platinum member. My previous peacock subscription thru Apple has been cancelled. The benefit is not showing up in my available perks. I’ve tried everything and the AI bot is no help.
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Sign-In and Account Management
Good evening @user_mwaym. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please
Device Payment on Deactivated Phone number
I've tried phone, chat, and store. Please Help 🙏. My wife and I upgraded our Galaxy S22's on the 'By the Gig's plan about 4 months ago to 2 Google Pixel phones on the Premium Unlimited plan. I was having trouble activating our phones through the app so decided to call customer service. They sent me
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UPDATE: Upon further investigation of the Hub outside, I have noticed that the area surrounding the Hub itself was dug up...I have a VERY strong suspicion (along with an Xfinity Tech my room mate spoke to in person) that my Buried Line was Damaged d
user_5w43t7
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Maintenance June 2026
Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h
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