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direct messaging
can't find the direct messaging icon on top right of screen
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Getting Started
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
MY payment is not showing
The payment I mailed on March 28th is not showing on my account. I tried to go online to pay and I am getting an error message
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FOLLOW-UP: Service Modification for Account #[Edited] (Estate of [Edited)
Account Information: Account Number: [Edited: "Personal Information"] Service Address: [Edited: "Personal Information"] Estate Status: Death Certificate and Appointment of Co-Trustee already submitted via Xfinity Bereavement Portal. To the Xfinity Support Team, I am writing to provide specific instr
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Duplicate accounts
I can log into Xfinity with two different accounts and I believe it is causing issues using the app on my phone. When I login and attempt to navigate to Accounts, I get an error. Can you please help?
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Concern moved here to the E-mail help section for assistance.
Need New email @comcast.net
I need a previous email address @comcast.net reestablished. An application I use had an old comcast.net email address assigned to it. That application has been hacked and now I need to receive a recovery email address @that old email address.
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Greetings, @user_oqqfr2, thank you for posting on our Xfinity Forum! You've reached the right place for help! If you see an exposed Xfinity cable line, immediately call Xfinity customer service at 1-800-XFINITY (1-800-934-6489) to report the issue; d
*Dangerous* Cable utility box open and falling over- cables not buried in my backyard.
Cable utility box open and wires exposed and falling over - cable from neighbors yard sticking out 2 feet above ground. My yard looks like a trash dump. I’m going to run over the cable with the lawn mower- and the box will probably fall over…
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So, is this a “NO” if I call and ask for some type of adjustment to my bill?
Bring back my CBS station WTVF in Nashville or refund/rebate the 5 hours of programming I can't watch daily
The impasse with Scripps stations has lasted a ridiculously long time. Work it out! Or issue rebates for the 5 hours of programming I have been missing for weeks. If this continues much longer I will be leaving Comcast.
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The incoming coax cable from the street gets connected to a two-way cable splitter's input port, such as this one. Then two coax cable jumpers get connected from the splitter's output ports like these. Choose whatever lengths you need. One goes to t
Tv set up
I don't know where to plug the coax cable for my tv into. I already had internet and when that was first installed the installer had to drill a hole into the floor and feed a cable up to the connect the internet modem to because there is no wall outlet in the 1960 built house. I am assuming that wir
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Thanks for taking the time to post on our Xfinity Communities Forums page, @user_lnqnjj. Sorry to see you will be canceling your internet service, I'd like to do everything I can to help. Please send a direct message including your full name and serv
Internet
Service on the app( when I connect) shows service available at 115% however all things connected show no service!
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My xfinity emails not transferred to Yahoo
When will my Inbox get transferred from Xfinity to Yahoo? Right now I only have emails sent directly to the Comcast address. HELP!
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Xfinity Support for bad phone!!
I have been a customer for over 26 years and am SOOOOO frustrated and now extremely angry!!! I cancelled my cable with Xfinity as it has gotten too much and opted for keeping the WIFI with Xfinity. The CS rep suggested a new phone at $5 per month. It sounded like a good deal, so I went ahead with it
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Customer Service
Hello user_fnu9ow 👋 I hope you're having a great start to your week, and appreciate you stopping by our community with your concern! We infinitely appreciate any amount of time you spent with us, so the last thing we want is for you be charged for s
Billing information
I no longer reside at an address that I receive a billing statement from. Once a month Xfinity emails me the amount due but I haven’t lived at the address in question since 12/31/25. How can I stop this from occurring?
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Hi there, @user_c1lg57! Thank you for bringing the safety concern with the line in your backyard to our attention. We can open a ticket so our dispatch team sets up a line visit. We like things to be at your fingertips so you can also report a safety
how to schedule service for exposed cable in backyard
I need to have Xfinity come to my home because there is an exposed cable in my backyard that is at risk of being run over by landscapers lawnmover
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Accepted Solution
Xfinity cut my cable
My neighbor was getting a new line installed and in the process Xfinitys contractor cut mine. I've been without service for a week and now they tell it could be as long as 14 more days to replace the underground line! Can we not get a temporary overhead line or some kind expided service! [Edit: remo
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Customer Service
Hey! @ykim27 Thanks for reaching out, I know using email is very important. Are you able to successfully login without a password error here Xfinity.Com/email let me know what it says please
Email not working on Apple Mail
Email is not working on Apple Mail after confirming password is correct and also 3rd party feature is enabled.
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Hello @user_3xywb7 and thank you for reaching out on our Xfinity Community Forums with your concern! 😀 We'd like to take a deeper look into this for you. To get started, please send us a Direct Message* that includes your full name and service
Intermittent Internet
I'm having problem with my internet intermittently going out in the early morning. I had an Xfinity technician come out and rerun a new line but I'm still having problems with outages in the area. i.e is not just me it's an outage in the area. The line that I had originally runs underground which I
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user_j67uxz, hello there and thanks for reaching out. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct
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I want to cancel my internet
I want to cancel my internet services
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