Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (446K)
xfinity mobile billing
I have never, ever had so much frustration over paying a bill. When I first got the service, I didn't realize they put it under my son's account instead of mine. I manage my son's account because he is disabled. Fine. No bill, no email, nothing. Just suddenly the phone is unresponsible. After that I
Question
•
Plan
Okay I appreciate the additional context and will keep that second account in mind when looking into this further for you 👍 From here I'd like to start digging deeper on your account to find a potential cause of the issue and work from there. Please
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
Question
I wasnt then, I am now, both ways same result, access denied, i just recently installed a vpn but this issue has been one for a couple of months, it started about the time I upgraded my service to 1 gig, and discontinued TV, and Xfinity in error crea
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
Question
When I did it on the app it only gave me the download speed, that's why I was asking. So I just Googled it. Download 1220 and Upload 40
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
Question
Updates
I just upgraded my modem but I am having problems getting my Ps5 to connect now and I have it connected by ethernet cable to what they used to call a storm ready but now call a pro wi fi extender anyway I'm thinking that maybe it needs to be updated but can't get anyone who will talk about it...they
Question
•
Your Home Network
Hello, SidLeon! Thanks for confirming your resolution with our XFINITY Community forum. We will definitely share this note with our technical team. Is there anything else that we can assist you with before we close this post?
Network Enhancement
Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this
Question
log complaint
i am very frustrated that being a long time Xfinity customer, i am unable to get my bill down to a reasonable amount. With the way things are going, i am not able to afford $260/month for Internet and Cable. If you are able to offer $50 a month to new customers, why can't existing customer be able t
Question
•
Xfinity Compliments
We can check back on Monday!
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
Question
@XfinitySeth wrote: "... The Cowboy Channel is no longer ... we'll always include any channel lineup changes on your monthly bill statement ..." And yet, looking back over my bills for June 2025 through January 2026, I can find no information whatso
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
Question
I think a tech will be here on Monday. I’ll check with that person about it.
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
Question
@user_so3tc5, I am glad we were able to have your concerns addressed via direct message. If anything else comes up don't hesitate to create a new post on our Xfinity Forums, we are here 6:00 AM to 1:00 AM EST and happy to serve! 😀
Cancel Internet Policy 3/31/26
Hi team, I need to cancel my internet policy effective March 31 2026. I've tried via the chatbot with no response and see from past posts that a direct chat message on these forums is preferred. However, the Direct Message icon is not appearing in the upper right corner of the page for me. Could som
Question
I have freezing and skipping problems with Chanel 915 which is WTTW, the PBS station from Chicago. Rebooting the cable box does not solve the problem. Can someone please help with his issue?
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
Question
xslsiw Good afternoon! How did it go today?
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
Question
@user_slm93i Are you having issues on other websites?
Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
Question
@user_wkxii5 Thanks for adding a post and bringing this to our attention. We can help cancel the second account if there is one, and ship any equipment directly. The mobile side is a bit different, but can still be cancelled by returning the phone th
Fraud at Local Xfinity Store
This morning I signed up for Xfinity service online for my new house, and I opted to pick up my equipment at my local Xfinity store. I received an account number and order confirmation via email soon after my order was placed online. A few hours later I went into my local Xfinity store, and informed
Question
@XfinityRay Hello, I fixed it. Apparently, it was an issue with the Killer Intelligence Center in my Alienware laptop that was blocking the requests module. The network enhancement did something to the way it interprets outgoing requests causing it
Network Enhancement
Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this
Question
Hello user_fcgmzf! The Cowboy Channel is no longer offered through Xfinity at this time, but could change in the future. Please note we'll always include any channel lineup changes on your monthly bill statement for review, and you can find more info
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
Question
user_5w310d My team can look into your internet concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessa
my home internet curreNt MBPS
Whay is my currect internet speed and how much am i paying [Edited: All Caps]
Question
Hey there, user_7onv1h! We appreciate you posting on our XFINITY Community forum. Could you let me know if you are still having an issue with your Peacock activation?
Peacock Premium Activation
I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page whe
Question
So what !!! HOW TO STOP THEM? is what I want to know. 10 to 20 Calls a day. Watching for an ANSWER.
user_648754
commented
18 hours ago
to the conversation:
0
0
spam on voip land line
the voip landline marks suspected spam calls with the word SPAM. Is there a setting that prevents these calls from ringing the phone?
Question