Xfinity Community Forum

@XfinityEva I think @user_nj4jot is referring to the Community Forums; they don't want to be involved here.

Again

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8 hours ago

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Cancel

Didn't not sign up for this! Im not interested.

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They sent me the XB8 instead of the XB10 and told me on the phone that they were shipping me the XB10. I received the XB8 even though I am on the most expensive best internet plan Xfinity has to offer. They sent me this used dirty XB8 to my home with

2GbpsXtremeEliteRank

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8 hours ago

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URGENT REQUEST 2GBPS X RANK ELITE MEMBER HERE

Good Evening, I am currently a X Class Member with the 2GBPS Plan and Xfinity Mobile unlimited. I have Nest Security Cameras and some of them are constantly disconnecting with my current XB7 modem, which cannot support or optimize the highest priced and strongest 2GBPS plan I am on. My Mom is stress

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Thank you for reaching out to our team here. I will be happy to take a look at those service issues from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private messa

XfinityJohnG

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8 hours ago

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Recurring outages + 2 missed tech appointments — need escalation + substantial credits

Hi Xfinity Support — we’ve had recurring internet outages for the last 5–6 months, and a major multi-day disruption starting 2/12. Comcast scheduled two technician appointments on Saturday (10–12 and 3–5) and both were no-shows. A tech later confirmed the issue was an outside line/connection and fix

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Quite welcome @XfinityAbel !

EG

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8 hours ago

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No Letter of Confirmation I cancelled my services last night

I cancelled my services last night because I’m moving out of area but never received a letter confirming cancellation

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@user_34bc3d Have you received any tracking information via email a day or so after your order was placed and you saw the confirmation email regarding the order?

XfinityBradM

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8 hours ago

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New Now customer have not received router

We were suppose to have received our router by now. Can now get a hold of anyone and the automated chat is not any help

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I'm so sorry that chat bubble isn't showing up for you as intended. When signed in, you will be able to get to the same messaging space by using this link: https://forums.xfinity.com/direct-messaging

XfinityAlfonso

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8 hours ago

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Email is stuck in queue

I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec

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Yes that is what they say. Cancel the service for mgm+ and paramount+ through xfinity the get a subscription for both on roku apps.

user_brcu6k

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8 hours ago

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Paramount Plus with Showtime on ROKU

I use ROKU for my second TV. Can I access content on Paramount Plus to view if I have in my xfinity package Paramount Plus with Showtime? I've tried doing a search in xfinity stream for shows like '1923' and all I get is that it is on Paramount Plus and I have to subscribe. Seems I should be able to

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Recurring outages + 2 missed tech appointments — need escalation + substantial credits

Hi Xfinity Support — we’ve had recurring internet outages for the last 5–6 months, and a major multi-day disruption starting 2/12. Comcast scheduled two technician appointments on Saturday (10–12 and 3–5) and both were no-shows. A tech later confirmed the issue was an outside line/connection and fix

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Customer Service

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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe

EG

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8 hours ago

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Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?

Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?

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Perhaps because this just takes me to the Forum post page. Nevermind. I'm looking for a new ISP.

user_0d09b9

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8 hours ago

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Email is stuck in queue

I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec

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Thank you for reaching out, user_75rqbg! Do you happen to know if anyone you have spoken with opened a refund escalation ticket for you?

XfinityMartyR

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8 hours ago

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How can I get help or file a complaint?

I cancelled by service with Xfinity - and have a credit. They mailed it to the WRONG address and now asking me to wait an additional 45 days to refile my refund. Since they mailed it to the wrong address, why can't they just credit me back on my credit card (which is how I paid my bills)? I need a r

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I already have an open chat with Support

chibidarknight

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8 hours ago

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Multiple Issues with Trade in after 2 months

I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se

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user_jdlhoj For the safety of your personal information, please do not post it on our public forum page. Please follow these steps to send me a Direct Message so I can collect your account information privately and safely :). To send a direct m

XfinityEmilyB

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8 hours ago

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Easement release letter

Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.

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Live Chat SCAM?

LIVE CHAT CONCERN... I FELT LIKE I WAS SET UP TO BE SCAMMED!!!!! Last night I attempted to purchase an Apple Ultra 3 Watch in Ocean Blue on your website. Should have been a $300 discount but it wasn't working out that way. So I used the LIVE CHAT for help. The person assisting me asked for my name a

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Devices

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New Now customer have not received router

We were suppose to have received our router by now. Can now get a hold of anyone and the automated chat is not any help

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Sign-In and Account Management

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Hello @user_g3wnge thanks for reaching out on our Xfinity Forums. Are you having trouble accessing your comcast.net email address on your phone? Were you looking to get a new email?

XfinityAbel

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9 hours ago

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how do i getXfin

need to get the old email off my phone and change from comcast.net to Xfinity

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[Edit: Personal Information] easement letter to build shop on south east corner of property.

user_jdlhoj

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9 hours ago

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Easement release letter

Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.

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@user_mqi47f Our team can assist with getting a request into the local construction team regarding your current project. If you could please send me a DM with your first and last name along with the full-service addresses in question and any relevant

XfinityBradM

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9 hours ago

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Relocating Fiber Optic Lines

I am currently working on a project in Illinois that will require the relocation of several xfinity lines for roadwork. Is there an email or phone number I can call to help coordinate this effort with the xfinity engineering or construction department?

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@user_xu6h55 - I hear your frustration, and honestly, that sounds incredibly stressful. Getting a call where someone has your personal details and then starts making threats when you push back is enough to set anyone on edge. You did exactly the righ

XfinitySara

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9 hours ago

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SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

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How can I get help or file a complaint?

I cancelled by service with Xfinity - and have a credit. They mailed it to the WRONG address and now asking me to wait an additional 45 days to refile my refund. Since they mailed it to the wrong address, why can't they just credit me back on my credit card (which is how I paid my bills)? I need a r

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Billing

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