Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (463.4K)
@user_kassus I can look into this further for you Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Chat
I And messaging you with regards to a charge on my bill $400 for an early termination fee. In January, I received a bill of $258 as I was told that the fees had gone up. In 2025 I signed a contract at your office in Peoria Illinois. That said my bill would not go up for two years that is till 2027.
Question
Let us know how it goes!
check the balance on digital prepaid card
My card keeps being declined so I want to check the balance. It is a digital card so apparently I can't check it at this website https://xfinity.myprepaidcenter.com/my-cards even after logging in. The error states that if it was a digital card I need to use the link in the original email. I do not h
Question
ONT modem
1 year ago (May 13, 2025 to be exact) Xfinity connected my newly built home with fiber. I was set up with an ONT modem (The Nokia NKFN11AEL model 3FE48103AAAA) to be exact. It then runs to the classic Xfinity white tower router. I was hoping to just have one unit, even it is a self purchase. I can N
Question
•
Your Home Network
I got double charged
I made an early payment on my Xfinity bill and it went through but it also still charged me on auto pay taking double my months payment
Question
•
Billing
Hi there, @user_y3mv9t. Thank you for reaching out about your channel lineup. We pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Cancel service please
Hi. Our 2 year contract is over and I have already signed up with a new internet provider. Please cancel my service.
Question
•
Customer Service
Hi there @user_g5bc0u. I wanted to circle back here to confirm that your billing dispute was resolved. If you need anything else, please let us know.
Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026
Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi
Question
user_rp4wm7 Thanks again for reaching out to us directly! I'm glad we could help have the equipment charge removed from your account. Take care!
Random charges
I never received equipment from Xfinity. I got billed 154$ for this equipment. They just hand over your bill to a debt collector and then it is impossible to dispute it. I will never work with Xfinity again. They have terrible customer service, they do not understand their job or English. Sending yo
Question
Serious Concerns about customer care and executive team
I have been through 2 days of torment trying to get answers on my account. I don’t have time to stay on the phone for hours to try to get answers. I have been lied to, given the run around, and treated as less than human by one of the executive team named James. After 10 years I’m wondering if I sho
Question
•
Customer Service
Hi @user_pk7wyk, thank you for posting on our Xfinity Forum community and welcome to our Xfinity Mobile family!❤️ Great question! If you’re traveling to the UK and want to stay connected, we recommend starting with our International Travel page
I will be traveling internationally and wanted to know what the policy is using the phone outside the US and the rates
I am traveling to the UK later this month and want to have phone access when I need it. How does this work with my xfinity phone account?
Question
I'll let you know. REI says that they are getting an error trying to process an order. They said they sometimes have problems with these pre-paid cards. The error was 'bank declined' and 'not authorizing'. I cancelled with them and am trying a
check the balance on digital prepaid card
My card keeps being declined so I want to check the balance. It is a digital card so apparently I can't check it at this website https://xfinity.myprepaidcenter.com/my-cards even after logging in. The error states that if it was a digital card I need to use the link in the original email. I do not h
Question
Concern moved here to the E-mail help section for assistance.
no email received
can send but not received emails from user email account. Checked storage- at 6% - not span, not archive, not auto forwarding. Bill paid. primary email IS sending and receiving. Help!
Question
Xfinity Truck Driver Reckless Driving
From behind me to in front of me, he was cutting everybody he sees and was driving extremely dangerously. We weren't going slow on the highway and he was swerving in between cars and nearly hit me and ran off at an exit. [Edited - Personal Identifying Information]
Question
•
Customer Service
Concern moved here to the Billing help section.
12 month installment plan
On 4/10/2026 I signed up for a 12 month installment plan. They told me to pay $50 and they reinstated my service but now every day I wake up my service has been disconnected and I have to redo my installment plan. Please help my service is back off!
Question
@XfinityVictor Yes. We still need bridge mode on the XER10.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
My internet keeps going out
user_kc6idw
commented
9 hours ago
to the conversation:
0
0
Internet issues
My internet keeps going out.
Question