@user_uvxr63 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?

Can’t get into my email. Not taking my password Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. 

Password is not accepted Does logging in to https://connect.xfinity.com work? If not, please post back with a more complete description of the problem you are having.

@user_2fe756 Thank you for taking the time out of your day to bring your experience to our attention. You should most definitely never feel that you were mistreated or disrespected. Per our chat the experience you had has been reported. We would be

Hello how are you @user_i1a5iy? Our team can help by reviewing your bill and services. Just send us a direct message when you have a moment. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinit

user_153423 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to confirm are you using these directions on how to manage multiple accounts with Xfinity? You mentioned it's giving you an error that you have to change th

user_sb7hfj Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had trouble getting assistance with your account. Can you elaborate on what you need our help with? We'll be happy to provide you with a

Good morning @user_k7q6xw, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the charges on the bill for the tech recovery, I know getting an extra charge on the bill is never someth

Good morning user_mdf05r, Thank you for sharing the experience you are having with the slow connections and our chat support. I'm sorry that the chat support system left you without helping clear up the slow speeds. Slow speeds can impact the entire

Hello user_gwqluk, I hope that your week is going well. I'm sorry for the trouble you are having with accessing paramount plus online. At this time Xfinity is not a participating provider with paramount+ with showtime. The service is limited to our l

user_llxefx We appreciate your time in reaching out to us here on our Xfinity Forums. This definitely is not the experience we want for our valued customers and I'm glad you've reached out to us here on our Xfinity Forums. Our team can help and we wi