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user_5fnovs - I completely understand how important it is to handle something like a Power of Attorney smoothly, and I’m glad you reached out for guidance on this.At this time, POA documents can’t be uploaded directly through your on
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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There can be various factors on the engineering side as to why any newer devices or systems may not be compatible right now as a TV being more powerful than the next doesn't always constitute a seamless transition between any app. That said, we are f
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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I definitely understand where you're coming from, and know that we hear you. Rest assured we're working to ensure more devices and operating systems are compatible every day. When new platforms are updated or added, we always make sure to get the wor
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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@XfinityKam Same problem. I created a login for this forum, but don't have a chat icon. Please advise how I upload POA to manage a family member's account.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Hello @user_49ior4, I hope you are having an amazing day. Have you been able to address your concerns with your mobile billing?
Free Xfinity Mobile line
2 months ago I upgraded my internet package (member for over 9 years) and was offered a free mobile line for a year several times. This was promised with no charge. Activated service on old iPhone for my daughter. Now I am being charged monthly and showing a past due balance. After receiving texts a
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Billing
I recently contacted you in regards to my Xfinity bill. An agent told me that she could take my bill, running around $350.00 down to $270.00 a month. Let me ask you, do you think that’s really a good deal? I don’t, I’ve been a customer for a longtime, & would think that you would take care of me. Ok
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Billing
Comcast xfinity box cover replacement
The box cover on the side of our house needs to be reinstalled.
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Customer Service
Hello @Carsoned98 and thanks for sharing your experience with us on our Xfinity Community forums. When you tried to make the redemption of the code, was it by clicking the link from the Xfinity Membership page in the app, or did you attempt to
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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Box cover replacement
The cover to our comcast xfinity box on the side of our house is detached with wires exposed.
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Customer Service
Resolved problem for my account. It's hardware not software. Exchanged XG2V2 box for XG1V4 and no more freezing.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Not sure how many people will see this but I just resolved my freezing during advertisements. It's a hardware problem. I had a XG2v2 box with DVR capability. It is only listed as compatible with Disney Plus without DVR capability. Exchanged it for a
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I was told this site I could talk to a rep instead of the 1800# where they hang up and don’t call back but it’s frustrating and seems like a dead end. Like the only remedy is telling friends and family NEVER deal with company cause yall leave us powe
Help
Everytime I spend a long time to finally get a hold of someone they hang up on me and I tried the chat ai thing but leave my number after I correct my number then get no call back ! I’m waiting and makes me want to NEVER deal with Xfinity mobile again after I’m on ssdi for the cheapest plan but pay
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Emails missing since June 1
I am unable to get Emil’s although I signed in many times
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Network
Happy Thursday user_f3ijak 👋 I appreciate you joining us in our community for help, and even more so for your wanting to get started with Xfinity! We'd love to have you as part of the family, so we don't want there to be any holdup in getting your s
Access denied
Trying to finish new internet service order, 'finish order' says access denied, please fix this to allow access
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I had a few calls from this number as well and I was also skeptical. I did sign up for Xfinity mobile in addition to my internet service 2 months ago. Apparently, my autopay wasn't going through even though it's the same card as my internet. But when
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Good afternoon user_6qiw72. We can certainly assist you with getting this taken care of. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located
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Comcast xfinity box cover replacement
The box cover on the side of our house needs to be reinstalled.
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