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Peacock subscription keeps deactivating

I have claimed my Peacock subscription as a Diamond member. Every few weeks, my subscription on Peacock disappears or gets deactivated somehow. I typically chat with Peacock customer support. They send me a new link to activate the offer, and everything then works again for a few weeks. I am current

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Sign-In and Account Management

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Need

I need to have my unlock code sent to my email [Edited: "Personal Information”]. my cellphone is paid off and I have to put a new SIM in it. My Xfinity bill somehow was separated from my original package plan for 5 years. 1 line for cellphone service with home Internet and the exuma box for 60 per m

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Network

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@user_wam9df It might help to mention the specific model. Do you get an error message when you enter the SSID and password for the current location?

strega7

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4 hours ago

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Pacemaker monitor unable to transmit to healthcare monitoring center

My elderly mother lives in an assisted living facility and uses Xfinity for TV and internet. There's a device that polls her pacemaker and transmits the data via the internet but this hasn't worked since she moved in. Her equipment had no issues at 3 previous locations. I've worked with the monitori

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Hackers

My neighbors are hacking into my Wi-Fi

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Your Home Network

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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Shakira and her leaders! Thank you for choosing Xfinity!

XfinityMonica

 commented 

4 hours ago

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Customer service

Shakira was a great person to purchase my phones with she helped with everything

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I need all my un-open EMail

LCN731

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4 hours ago

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comcast.net email

want to log into my comcast.net email

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Also, Chat Support is a complete fail. No responses at all to my requests for assistance.  The "support" seems just a window dressing.

user_ptwlg1

 replied 

4 hours ago

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Live agent

I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow me to chat with a live agent to talk about my service.

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Thank you so much for taking the time to reach back out to us, @user_467jdn! As mentioned by @Again, since you have migrated over to Yahoo Mail, you would need to work with them directly for all the specifics regarding their platform. Please let us k

XfinityAdrienne

 replied 

4 hours ago

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Folders and contacts missing in email

Greetings, I am not sure what has happened, I did ignore some messages in the weeks prior to my email format changing and sure enough it changed. I no longer have access to my saved folders, contacts, and I guess whatever else the old format provided. I am learning the new presentation ok, and the t

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Relocating the next door neighbor's overhead cable line.

Hello- I am in the Miraloma Park neighborhood of San Francisco , and I am undergoing construction at my house. There is a large power pole behind my house, and it appears that my next door neighbor's overhead cable lines run diagonally across my backyard. I have asked the neighbor whether we could m

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Customer Service

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Address book

How to save contacts in the address book

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Email

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TerriB I completely get it. We appreciate the feedback you are providing, but ultimately with Google not releasing security updates for obsolete software on devices; puts your devices and network at risk. Which is very important for this specific pro

XfinityKassie

 replied 

4 hours ago

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wi fi shield/cybersecurity set up without the xfinity app

For those of us with Android 11 we no longer have access to the Xfinity App so how do we set up Cyber Security/WIFI shield? Are they the same and are they really free? And without the app how would we manage the feature? Are they compatible with Windows Defender?

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Disputing $337.72 Errant iPad Roaming Charges in Canada – Combined Account Notification Failure

Hello, I am writing to formally request assistance from a corporate employee to reverse $337.72 in international data roaming charges applied to my iPad line during a recent trip to Canada.My iPad is on an official Unlimited Tablet plan, which is tied directly to my core mobile plan and billed toget

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Devices

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user_yq9r87   Hello! We understand your concern, especially since you've been able to access your Diamond Membership benefits for years and don't want to miss out on this week's offers.   We've seen similar reports of customers having troub

XfinityAirelle

 commented 

5 hours ago

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Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)

Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag

Question

Greetings, @user_x4akhx! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues signing in to the Xfinity app, but you have d

XfinityJamesC

 commented 

5 hours ago

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You will not let me sign on

I’m over an hour trying to sign on. What is the problem. I have my sign on written down. Please I need to get on

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With no other cable provider in my area, I am stuck. Overpriced, under serviced, just a horrible corporation.

user_ptwlg1

 replied 

5 hours ago

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Live agent

I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow me to chat with a live agent to talk about my service.

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@user_ptwlg1​ I’ve also had an issue with getting to schedule a technician to come out to look at at my cable for about 4 months as well.

user_5hooxy

 replied 

5 hours ago

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Live agent

I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow me to chat with a live agent to talk about my service.

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Welcome to the club. Comcast has the worst, without exaggeration, customer service I have experienced  over the past forty years.  And with no other cable providers in my area, I am stuck paying for services that have not been supplied for

user_ptwlg1

 replied 

5 hours ago

 to the conversation: 

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Live agent

I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow me to chat with a live agent to talk about my service.

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@StockBoy​ Thank You! I ended up doing the private DM before I canceled the service. It was pointless. Exact same thing you have already read in these discussions. Maybe they think it will make us feel “special”. LOL This has been the most frustratin

user_r9074g

 replied 

5 hours ago

 to the conversation: 

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Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.

Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.

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My service was suspended and I try to speak to a live agent to go over my bill to get my service restored and the Xfinity chat will not allow me to chat with a live agent.

user_5hooxy

 replied 

5 hours ago

 to the conversation: 

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Live agent

I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow me to chat with a live agent to talk about my service.

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@user_ptwlg1​ Can not get* a repair service.

user_ptwlg1

 replied 

5 hours ago

 to the conversation: 

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Live agent

I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow me to chat with a live agent to talk about my service.

Question

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