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Bill increase
My upcoming bill is showing it is more than doubling for the same service. How can this be fixed.l? I understand an increase but not more than doubling for the same exact service.
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Billing
Home network works fine on the tv and other devices, and for the computers, until we sign into VPN. Haven't reset, but tried unplugging, waiting 30 seconds, and plugging back in. Also turned off the advanced security for our xfinity wifi per another
Issues with VPN and Xfinity
Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.
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Rewards?
What rewards?? Lousy discounts to things I don't want, chances (0) to win tickets to shows I don't watch, Free download of 20-30 year old movies that I could buy in a discount bin 2 for 1.00. And an offer to buy more of your stuff..at a discount..free limited access to channels once a week that no o
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Customer Service
@Danvtei23 Thank you for bringing this to our attention. I would be more than happy to help you out with this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter &
Property Damaged during installation of line under driveway
Today we noticed thay our driveway was damaged while a Comcast contractor installed a line through the neighborhood. I'd like to have the driveway repaired and file a claim.
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@XfinityAbby @user_o4gldh If known. Would you please share with the community what the outcome for this issue was so that all readers here may benefit from it ? Thank you.
Black Ops 6 Internet Settings
My son wants me to alter our network settings so he can play Black Ops 6. Looks like some Port reassignment among other things. Is this safe? Will altering our settings for his game affect other devices using our wifi connection?
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I am not seeing a different number for you to reach out for the card. I totally get how this is not the best answer or the most desirable and I am really sorry @user_3xd65h
Mastercard not working
I have called multiple times only to be told there’s an issue with the bank the cards are through and it should be resolved in 2 hours. I try again the next day and it’s still declined. It’s declined everywhere. Why give these cards if they don’t work and by the looks of it they haven’t worked at al
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Second Landline Phone
My dad has a landline through his xfinity account. He has a special Clear Caption phone (for hard of hearing) plugged into the modem in the living room. We would like him to have a second phone, does not need to be another clear caption phone, in his bedroom in case of an emergency. How do we do thi
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Home Phone Service & Equipment
@BruceW So can you help me understand why the Xfinity tech did not do anything? thanks brian
netgear CAX80 error message
I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas
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Thanks for reaching out to us, as a property owner and an Xfinity customer myself I would not be happy if and Xfinity cable line that was buried caused damage to my sewer line. I'll be happy to get a damaged complaint ticket opened up so one of our
Underground cable damage
A few months ago Comcast replaced an underground cable to our condo. Our plumber on trying to fix a were line issue discovered that the Comcast cable severed the sewer line.
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It was on the telephone that all this took place. The reason that I wrote in at all was because I received a text asking if I had any comments about my interaction with Xfinity
xfinity support
I have a complaint and cannot be connected with a supervisor. It is not feasible that I should have to wait 24-48 hours to get a call back - and even that was like pulling teeth - because I don't have an expensive enough package even to get a call back... PLEASE: before I find another internet provi
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Underground cable damage
A few months ago Comcast replaced an underground cable to our condo. Our plumber on trying to fix a were line issue discovered that the Comcast cable severed the sewer line.
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Customer Service
@user_52ohg9 Good morning! We appreciate you reaching out to our Xfinity Forums for assistance with your internet connection. As someone that works from home, I can see how this would be frustrating. I'm here to help you get this figured out today. I
XfinityKassie
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Issues with VPN and Xfinity
Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.
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