Official

Accepted

Unanswered

Advanced Filters

Search Results (523.8K)

Most Recent
Selected Most Recent

Good Morning, @user_qx5aq0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Internet services, and the appointments. I would recommend checking in the Xfinity

 to the conversation: 

0

0

Wi-fi down since Thursday and appointment rescheduled

I am looking for somewhere that I can complain about Xfinity. I have already disconnected all of my cable TV services. I still have phone service and I still have Wi-Fi. However, my Wi-Fi has been down since Thursday. I had an appointment for today between five and seven and when I ask if they could

Question

That is great news, @user_hk8hfu. Thank you for taking circling back to let us know that the Xfinity Mobile dedicated international roaming support team was able to get the issue resolved by resetting the network settings on your phone. I hope the re

 to the conversation: 

0

Xfinity international roaming not working - please help

Hello, I landed in Europe about a couple of hours ago and my xfinity mobile is not working at all, even though i have the mobile unlimited plus plan which should include that service. i called xfinity customer service and that was no help for me, i need to connect to the data asap to get around the

Question

Customer service xfinity

Need my pin to remove someone from my account on my phone

Question

10

1

0

Wi-fi down since Thursday and appointment rescheduled

I am looking for somewhere that I can complain about Xfinity. I have already disconnected all of my cable TV services. I still have phone service and I still have Wi-Fi. However, my Wi-Fi has been down since Thursday. I had an appointment for today between five and seven and when I ask if they could

Question

15

1

0

Same here, it just loops right back to the barcode page. They may have deliberately changed something, or the page is malfunctioning. Sorry.

 commented 

3 hours ago

 to the conversation: 

0

0

Manage Devices

How can I manage my devices with my PC? DON"T have a "Smart" phone, so can't do the "App" thing!

Question

As far as I can tell, I have not received a reply to my direct message

 to the conversation: 

0

Help moving Xfinity lines off stub utility pole

Hello, I'm looking for help getting the Xfinity lines moved off the stub utility pole located at [Edited: "Personal Information"]

Question

Nobody responded to my message

 replied 

3 hours ago

 to the conversation: 

0

Own modem. Being charged Gateway fee?

I’m being charged a gateway lease fee for using my own modem? Why?

Question

Bill

What is the date my 86.94 will be automatically removed from my account

Question

17

2

0

need help with porting in phone number from Century Link

Been at it for over a month. Xfinity reps try but get nowhere. They asked me to call Century Link directly. CL said I should not be involved. Xfinity says my current PON expires tomorrow and we then have to start all over again. How do I resolve this issue?

Question

12

2

0

Dónde puedo devolver un rauter

En dónde puedo devolver un rauter y que tengo que hacer

Question

8

2

0

Hello, how are you @user_rxx9i8? It seems like you have been busy moving. So hopefully all is well! Since you are now in a different market you will want to use the UPS return option. An Xfinity store might not be able to process the return because t

 to the conversation: 

0

0

Return

I left New Mexico in May 2025 & took my Xfinity equipment with me to Oregon to return it there. I left Oregon in August 2025 & forgot my Xfinity equipment there and I moved to Texas. I just received the Xfinity equipment from Oregon & ineed to final return it..how do I get it to you?

Question

@Ygolonac TO VALIDATE "UNIT 2" NEED ADDRESS VALIDATION -please provide one of the following acceptable documents:• Utility welcome statement• City/County Permits• County Assessor documentation• Certificate of Occupancy• Purch

 to the conversation: 

0

Major difficulties getting an install in a multi-unit dwelling (going back to early January 2026)

I moved into the building in November 2025. In early January 2026, I attempted to get an install scheduled for cable internet service, but was told that they couldn't verify the address. (There is an existing installation for wifi service in tge building, but it doesn't need my needs) I keep getting

Question

Concern moved here to the Xfinity App help section for assistance.

 commented 

3 hours ago

 to the conversation: 

0

0

How to get into app

Can't get past sign in page

Question

user_nw0fjc If you feel uncomfortable contacting our team here over our Xfinity Community Forums, I would recommend reaching out to the Comcast Customer Security Assurance Team (CSA). They are able to help investigate fraudulent activity in relation

 to the conversation: 

0

Security breach/unauthorized changes/financial impact

I am filing a formal dispute regarding severe billing errors, unfulfilled corporate promises, and an apparent security compromise on my Xfinity account. For almost 2 years, I have maintained an Internet-only plan for $65.00 a month. In June or July 2026, my account was modified without my authorizat

Question

Notification that a new device connected to my network, over 30 connected devices...which one is it?!?!

I can eliminate most of the devices as one that I am aware of or regularly use, but is there any way to determine which device triggered the notification? Is there any "connection time" that I can see? Device details is useless.

Question

6

0

0

Please send a direct message with the steps provided above. Thank you.

 to the conversation: 

0

Business

Can I get a new ecr case worker for my account at [Edited: "Personal Information"]

Question

forum icon

New to the Community?

Start Here