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My guess is AI is the only "official employee" doing any responses to the debacle of the missing broadcast channels.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Well, Comcash, the bill arrived. . . $30.30 charge for "Broadcast TV". No credit for three Scripps channels gone for 23 days of the billing period and no credit going forward for the rest of the billing period ending May 22. 28 DAYS sinc
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Already a Xfinity Mobile customer.
My Recent Bill Increased
My bill (cable & internet) just increased $20 from loss of discounts. Can someone help in advising how to get the discounts restored? Thanks.
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Remove DVR services
Want to removes my DVR service sin I am not using it
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Xfinity Stream Website
Hello, @user_oqxzxx thank you for reaching out over Xfinity Forums. I completely understand the frustration with not being able to get the assistance you were requesting when reaching out previously. Typically, the line work request are worked within
Such bad service
Cannot get over the bad service. Installed 3 April. Told line would be buried in 14 days. 25 days later it's still across the yard. Calling in. Was hung up on 1st time. Got to a live person but the delays with translation app were so bad I asked for a supervisor. She was not helpful either and told
Question
pbr1912 Thank you for reaching out to us over our Xfinity Community Forums. Our team would be more than happy to review your account, and see what promotional options are available to you at this time. We may uncover possible Mobile savings for
My Recent Bill Increased
My bill (cable & internet) just increased $20 from loss of discounts. Can someone help in advising how to get the discounts restored? Thanks.
Question
Greetings, @user_70cczf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the audio on this title, but you have de
Audio delay
I just bought the new movie they will kill you and the audio is not matching the movie. This is the second time this has happened. It happened woth the kast conjuring as well. How do I make sure this dosent happen again. It's a waste of money if I cant watch the movie im ordering.
Question
@XfinityPlzHelp Thanks for making us aware a second account was created using the same service address. I would be more than happy to sort things out for you to avoid receiving two bills. Please send a direct message by clicking the chat icon in the
2nd account created, will I get 2 bills now?
I just went to take advantage of the 5 year price lock after my last promo period ran out. I was logged in and selected a plan and went through the check out process. Everything appeared normal until I received a welcome email saying my 2 accounts have now been linked. I had no intention to create a
Question
Audio delay
I just bought the new movie they will kill you and the audio is not matching the movie. This is the second time this has happened. It happened woth the kast conjuring as well. How do I make sure this dosent happen again. It's a waste of money if I cant watch the movie im ordering.
Question
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Customer Service
Such bad service
Cannot get over the bad service. Installed 3 April. Told line would be buried in 14 days. 25 days later it's still across the yard. Calling in. Was hung up on 1st time. Got to a live person but the delays with translation app were so bad I asked for a supervisor. She was not helpful either and told
Question
•
Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2nd account created, will I get 2 bills now?
I just went to take advantage of the 5 year price lock after my last promo period ran out. I was logged in and selected a plan and went through the check out process. Everything appeared normal until I received a welcome email saying my 2 accounts have now been linked. I had no intention to create a
Question
When will this get resolved?
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
CableCo10, glad we could help, and you're welcome!
A26 Samsung phone - S8 46MM watch
Anyone have any experience with Samsung Watch without 2nd line ($10/mo discounted price)? I want the S8 watch but with Comcast (USA), I am getting mixed response in-person and no clear chatbot/assistance. I want to use the watch and not opposed to tethering the mobile data usage when out of range (j
Question
Question was answered by you and then Richard last week. otherwise the above replies have been curated out to make the thread new again. Thank-you both Angie and Richard
A26 Samsung phone - S8 46MM watch
Anyone have any experience with Samsung Watch without 2nd line ($10/mo discounted price)? I want the S8 watch but with Comcast (USA), I am getting mixed response in-person and no clear chatbot/assistance. I want to use the watch and not opposed to tethering the mobile data usage when out of range (j
Question
Hello Richard, I understand your confusion. I posted your response of Saturday 4/25/26 to this question but your post was put into my streaming question thread so I copied it over to here. The streaming thread remains open, not answered yet.&
A26 Samsung phone - S8 46MM watch
Anyone have any experience with Samsung Watch without 2nd line ($10/mo discounted price)? I want the S8 watch but with Comcast (USA), I am getting mixed response in-person and no clear chatbot/assistance. I want to use the watch and not opposed to tethering the mobile data usage when out of range (j
Question
@XfinityJustinM It just started happening to me in the past week (April 15th or so, 2026.) Same issues as everyone else, using Disney app through Xfinity box. Happens on TV, and on Chromebook, too. (Don't have any Apple products to try.)
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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user_bvbfwm Appreciate you reaching out! You would need to contact our CSA team to report unauthorized access, reset passwords, or secure your account. Xfinity Customer Security Assurance (CSA) team is available at 1-888-565-4329 (available 8:00am -
Need New email @comcast.net
I need a previous email address @comcast.net reestablished. An application I use had an old comcast.net email address assigned to it. That application has been hacked and now I need to receive a recovery email address @that old email address.
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user_mhycws We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a deeper summary of your issue, so the Community can have an understanding of your
XfinityMartyR
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Network
I’m in Canada but I can’t have network I’d like assistance
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