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Thanks. I will try it again.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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I tried that a few days ago, but I will try it again.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
Question
Both are iOS version 26.1
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
Question
Can't send or receive emails
For approximately the past10 days I cannot send or receive mails. Steps I have taken to remedy this: uninstalled and reinstalled Windows 11, uninstalled and reinstalled Outlook and double checked all settings. I attempted to do a System Restore but it willl not allow me to input a date of 11/15/25 a
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@user_3p7f3k Let me preface my reply with this first: I am not a customer service representative or in any way affiliated with Xfinity or these forums. I'm just a regular, paying customer. Now, I honestly think the issue with emails that are still
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
Question
The DVR feature may need to be re-synced between the app and your storage. To sync your Xfinity DVR, press the Xfinity button on your remote, go to Settings (gear icon), select Device Settings, and then choose Sync DVR Now. You may want to log out of
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
Question
Yes, both are updated with the latest version.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
Question
user_pd27zr I really appreciate you confirming! Are both of your Apple devices up to date in iOS as well?
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
Question
Thanks for helping. Yes, I have app version 7.24.0.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
Question
Greetings user_egskrg, I certainly understand how frustrating it can be to not be able to complete such a simple task. This issue really does stem from a cookie and cache issue most often, I have a few more tips that may clear this up.The preferred b
Can’t change payment method
Help! I have tried on the phone with Comcast for over 2 hours, have tried online, and on the app and am very frustrated! I tried changing my payment info from the bank to a credit card and was hit repeatedly with the message that the system was unable to make the change and to try another method. I
Question
@XfinityLinda Same problem here. And yes, to your question above. Using direct phone service is a completely useless option. Even your link above to the CSA team comes up as Bad Request Your browser sent a request that this server cou
Can’t change payment method
Help! I have tried on the phone with Comcast for over 2 hours, have tried online, and on the app and am very frustrated! I tried changing my payment info from the bank to a credit card and was hit repeatedly with the message that the system was unable to make the change and to try another method. I
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Add me to the list of people who are exremely put off by the excessive time delays in receiving emails. 2FA is impossible with these delays. HOW TO FIX???????
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
Question
Stolen Phone
I ordered a new iPhone 17, and it was stolen by the carrier (FedEx). On the day it was marked as delivered—requiring a signature—I was handed an empty box. Xfinity filed a claim, but I feel like I’m the one being punished. I still haven’t received a refund, and they’re requiring me to file a police
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Devices
user_mca87 My team can help you look into new promotions today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessa
Request for NEW 5 Year Price Guarantee (Internet) - PRICE DROP
Requesting to renew my 5 year PRICE for 2 GIG Internet due to $15 month price drop.
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What is the specific error you get when trying to sign in on those mobile devices?
Xfinity support
Peacock sign in issues. I am platinum rewards and Vince’s but can only view through tv box.
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It won’t let me access on the peacock app separately from a different r device
Xfinity support
Peacock sign in issues. I am platinum rewards and Vince’s but can only view through tv box.
Question
Request for NEW 5 Year Price Guarantee (Internet) - PRICE DROP
Requesting to renew my 5 year PRICE for 2 GIG Internet due to $15 month price drop.
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Billing
user_b8lrlf Thanks for reaching out! I would recommend reaching out to the Xfinity Incentive Team directly. This is the team that is supporting the Xfinity Mobile time to switch promotions.
Xfinity promotion support
I was offered the Xfinity "time to switch" mobile phone buyout promotion when i signed up for my new mobile service. I have been trying to fill out the promotion form online but it will not allow me to upload my final Verizon bill. I've tried multiple file formats (PDF, JPG, and PNG) in various file
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I recevied the same promotion and I am unable to get the promotion to work. No one is able to help and I am trying to figure out what are my next steps
Xfinity promotion support
I was offered the Xfinity "time to switch" mobile phone buyout promotion when i signed up for my new mobile service. I have been trying to fill out the promotion form online but it will not allow me to upload my final Verizon bill. I've tried multiple file formats (PDF, JPG, and PNG) in various file
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@user_c0q1bl Thanks for adding a post and letting us know. Have you been able to use the phone since you posted?
XfinityBenny
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Landline phone service
There was an update in my area last week and I haven't had my phone landline for a week.I have unplugged and relugged it in.I have used it on a different on the modem.I have reset my modem.I don't think I just don't think it has turned back on since they did their update
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