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@XfinityAlfonso yes
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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@user_h68fsk If that was your username when you started the thread, why did you create a new username? You should have signed in with that previous username and not started a new username because that clouds the issue and ends up involving m
Please revive my previous thread
I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging. The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this th
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Missing Promotional Credit for 3 iPhone Trade‑Ins (January 2026)
In December 2025, I traded in three iPhones under an Xfinity Mobile promotional offer. Shipment was confirmed in January, and tracking verifies delivery within days. However, the promotional credits have not been applied to my account. Over the last seven months, I have engaged with your customer su
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Billing
@USER_98754G I have the same request, and I sent a DM. How can I find out if I qualify for an XB10? I’ve had the top tier service for over 8 years, and I have speeds usually over 2gig. Direct messaging isn't allowed until an official employe
Upgrade to xb10
I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?
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Wifi no longer exists at all
I used to be able to connect to wifi on my phone and tablet but now the name won't even show up at all. This started when my bill was increased to market rate. What is going on? I have no idea how to get in contact with xfinity other than going directly to the store. I reset the modem and even unplu
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Your Home Network
Persistent 80%+ packet loss / connection timeouts on Lumen (AS3356) transit — Philadelphia area
Hi, I'm experiencing persistent, reproducible packet loss on the Comcast → Lumen (AS3356) transit path out of Philadelphia, PA, affecting all traffic to destinations in Kyrgyzstan (and likely other destinations routed via this path). This has been happening consistently, not just during peak hours.
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Your Home Network
Hello @user_nqqmrj Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. It sounds like you have had an ongoing connection issue for a while, and we need to investigate it further
Split wifi
Good day, why is it not recommended to split WiFi bands to 2.4and 5 ghz. does it compromise data or have an extra cost?
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I have the same request, and I sent a DM. How can I find out if I qualify for an XB10? I’ve had the top tier service for over 8 years, and I have speeds usually over 2gig.
Upgrade to xb10
I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?
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Trying to pay my account [Edited]
im trying to pay this account but can not get it to come up. I have 3 accounts this is one of them.. why is comcast so difficult to pay. always a pain [Edited: "Profanity"].. I dont get it. [Title Edited: "Personal Information"]
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Billing
Thank you very much for the clarification. If the new offer is not showing up under the https://www.xfinity.com/yoursubscriptions link for activation, send me a direct message with the full name and complete address for your service. To send a direct
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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USPS Lost phone, Xfinity should keep promises!
I sent my old phone to Xfinity the tracking shows the phone is still in Texas since april. USPS lost it twice they lost it in right away by not scanning it, then lost it in texas, apparently it just showed up at Xfinity but because I didn't send it in time they sent it back, I have no idea when its
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Devices
user_ch95bg Thank you so much for stopping in for help with your connection issues. The Xfinity assistant and our troubleshooting options are great places to get a diagnosis for network issues. We also have a great resource with our troubleshooting g
Intermittent Packet Loss on Wired Connection + x2 Gbps Plan Only Reaching ~530 Mbps
Hello, I'm hoping someone can help me investigate an ongoing issue with my Xfinity internet connection. I have an XB8 gateway and subscribe to the 2 Gbps internet plan. Since moving to my current address, I've only received around 500–530 Mbps download speeds on a wired connection, even though my ga
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@user_gj8z8x You really need to start your own thread so that an employee can help you. Closing this 4 month old thread.
DOB and SS number incorrect AGAIN. Please help
When creating my Xfinity mobile account I must've accidentally entered my SS and/or DOB incorrectly and I cannot add services as it gives me an "invalid info" message. I have been on the phone with Xfinity customer service for over 3 hours and spoke to 7 DIFFERENT PEOPLE and the issue is still NOT r
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ethernet port
I purchased an xifinity wifi gateway that came with a coaxial cable, but my apartment only has an ethernet port. can xfinity provide an ethernet cable? or do I need to use an adapter?
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Customer Service
No, it asks me to subscribe to a Peacock plan
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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Good evening, user_w2kh9d, thank you so much for sharing your experience here on our Xfinity Forums. I can absolutely understand how frustrating this has been for you, and we'd love the chance to assist you. Please send a direct message by cl
Cancel Account
I tried to cancel my account in March because I moved and am no longer using services. I spent an hour on the phone with an agent who would not allow me to cancel due to my member status. After being in the phone so long, i finally accepted the plan to put it on hold. For some reason it was started
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user_hzthj6 - Thank you for sharing. Are you able to enjoy content when logged into your old account?
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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I'm having this issue also. Can't login to online accounts that require a verification.
user_lqgpi8
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14 hours ago
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Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
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