Official

Accepted

Unanswered

Advanced Filters

Search Results (518.7K)

Most Recent
Selected Most Recent

@user_ujzxhr My question ?

 commented 

10 hours ago

 to the conversation: 

0

0

No ethernet Port

Hello, ai am moving into a new place and there seems to be no ethernet port. How can i hook up my wifi xfinity router without and ethernet port??

Question

I'm a little confused by this conclusion, since surely if UPNP is a security risk then using port forwarding manually is also a risk too. Either way, it seems like that's the way it is. I'll do some research on if I should get a seperate third party

 to the conversation: 

0

I still don't have an open NAT type after enabling UPNP

Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've

Question

I have tried numerous times over the last few days. Was working fine on Thursday and then stopped? The FireStick NBC app is still working for streaming local NBC.  Just inconvenient to switch between apps to switch channels.

 to the conversation: 

0

Using Amazon fire tv and another fire stick nbc not available

NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.

Question

Good afternoon user_fs3e7r I can definitely understand the concern if some channels you enjoy are no longer in your plan. I will be happy to look into this further. I do have a couple questions to better understand. Have you made any changes to your

 to the conversation: 

0

Movies! Channel gone again as of Sept. 1, 2036

Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?

Question

No or poor internet service

We loose our internet every day. Sometimes for a few minutes, while other times it is out for hours. Some days only a few times a day, while others it is off several times an hour. I pay extra, quite a bit extra for upgraded speeds, but I never get any speeds close to the 1K I am paying for.

Question

7

0

0

JAlls Before you start on the iPhone 12, check: Settings → General → AboutLook for Carrier LockIt should say "No SIM Restrictions" if it is unlocked and eligible for activation If your line is currently using eSIM The iPhone 14 sold in the

 to the conversation: 

0

Transfer unactivated esim

I recently just changed my iPhone, I had a iPhone 14 and I set up my ESIM on it but never activated it, and I recently just got the iPhone 12. I need to be able to transfer the new ESIM to my 12 but I haven’t activated the eSIM yet and I’m not sure how to transfer it.

Question

I am sick of xfinity they raised their prices

They constantly raise their prices i was with them since 2011 and ever since I been okay with them but then they keep extra money for no reason I got tired of their [Edited: "Inappropriate Language"] and I found another company for my service way cheaper than xfinity. They kept on harassing me by ca

Question

19

2

0

it’s just not a good experience, service just came back on on this hour since it’s been out 3am on Friday 9/4. with this in mind i think it’s been an experience with this service even before now anyways thanks for the insights

 to the conversation: 

0

Frequent Outtage

I’m honestly getting tired of Xfinity internet frequent outtage here it’s almost every week and this is affecting my work productivity being a WFH, what’s really going on? have had to go seat and work at a starbucks every other week! this is crazy

Question

Emails get stuck in Outlook

I'm working in Outlook. When I log into my network in my second home, I can receive emails but when I send emails they get hung-up and stuck in the Outbox. Sometimes they get sent. Other times they don't get sent. I'm not seeing an error when I synch by toggling "Send/Receive All Folders". Comcast i

Question

10

0

0

Good afternoon user_ujzxhr. We appreciate you bringing Xfinity to your new home. I know you mentioned it does not have an ethernet port, is there a coax outlet at the new home instead?  

 to the conversation: 

0

0

No ethernet Port

Hello, ai am moving into a new place and there seems to be no ethernet port. How can i hook up my wifi xfinity router without and ethernet port??

Question

user_kyt5i7 Ok what we can do is pull up your account and see what is going on. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the

 to the conversation: 

0

No Show Three Times to Date Drop Bury Request Ignored Forgotten Cable Above Ground Since June 22

On June 22 Xfinity performed a service request at a house several houses away from ours, but had to hook the orange cable cord to the pedestal at our property, looping over our property and extending along our street towards the next pedestal, several houses away. The person who performed that reque

Question

Hello, @user_mu3h12 thanks for your post and for being a valued customer! The first thing I would try is signing into your Peacock account and changing the email address on the first account. This is something I had to do myself.     

 to the conversation: 

0

0

Peacock

I have the streaming bundle that includes peacock. It want let me activate my account because it says I always have an account attached to this email. The email address is [Edited: "Personal Information"]. I did change my plan so that could be the issue. Please advise. Thanks.

Question

Deotaz thank you for using the Xfinity Community Forums page to reach out regarding service related concerns. I am happy to look into the service in your local area.   Please send us a direct message with your full name and complete service add

 to the conversation: 

0

0

Comcast Junction Box Issues

Since July my neighbors and I have had intermittent internet outages. Appears the culprit is a junction box located at the corner of Braeburn Ave & Western Ave in Flossmoor, IL (60422) is being powered by a gas generator. Whenever the generator runs out of gas, we lose internet. Whom do I need to co

Question

I can't remember. But I DO remember sitting at home all day on August 21, August 28 and September 4 waiting for this contractor show up after assurances from Xfinity that they were "definitely" coming each time! 

 to the conversation: 

0

No Show Three Times to Date Drop Bury Request Ignored Forgotten Cable Above Ground Since June 22

On June 22 Xfinity performed a service request at a house several houses away from ours, but had to hook the orange cable cord to the pedestal at our property, looping over our property and extending along our street towards the next pedestal, several houses away. The person who performed that reque

Question

That would be wonderful if you could just walk me through the steps!

 to the conversation: 

0

Transfer unactivated esim

I recently just changed my iPhone, I had a iPhone 14 and I set up my ESIM on it but never activated it, and I recently just got the iPhone 12. I need to be able to transfer the new ESIM to my 12 but I haven’t activated the eSIM yet and I’m not sure how to transfer it.

Question

Speed Issues after upgrading to Next-Gen Symmetrical Internet Plan + XB10

Hey all, hoping someone from the team (or anyone who's hit this) can help. For years, I have had the 2-gig plan with an XB8 modem. Recently, my neighborhood got next-gen symmetrical speeds, and I switched to the XB10 modem, but I started running into speed issues right away. Here's a breakdown of ev

Question

7

0

0

My bill went up???

Why do I have xfi? I did not sign up for this. And there is another 10 dollar fee which I did not agree to. Thanks Ray

Question

18

2

user_kyt5i7 I totally get that and appreciate the feedback and noted. The main reason I ask is to help see the best path for a resolution. Do you happen to remember when you filed the FCC complaint? Was it on the 28th?  

 to the conversation: 

0

No Show Three Times to Date Drop Bury Request Ignored Forgotten Cable Above Ground Since June 22

On June 22 Xfinity performed a service request at a house several houses away from ours, but had to hook the orange cable cord to the pedestal at our property, looping over our property and extending along our street towards the next pedestal, several houses away. The person who performed that reque

Question

forum icon

New to the Community?

Start Here