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It’s because they suck as a company and don’t actually schedule anything. It’s false advertising but what do you expect from Comcast.
Multiview Said No Events Scheduled
I just got Multiview and it worked fine for NCAA Football last Saturday. Last night I wanted to watch the US Open, Mets/Yankees, and 2 NCAA Football games and it said “No events scheduled today come back later to see upcoming events.” What’s up with that? Does Multiview only work on Saturday?
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Hello @user_6kbn61, and thank you for reaching out on our Xfinity Community forums and for letting us know what you’ve already tried. Getting a picture but no sound usually means the box is successfully communicating with the TV for video, but
Why do I get video but no sound ?
I hooked up my new service box but get no sound only video. I tried usual reasons, volume, mute, input etc. but nothing worked. Can you help?
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It’s because they suck as a company and never schedule anything. False advertising
Multiview Said No Events Scheduled
I just got Multiview and it worked fine for NCAA Football last Saturday. Last night I wanted to watch the US Open, Mets/Yankees, and 2 NCAA Football games and it said “No events scheduled today come back later to see upcoming events.” What’s up with that? Does Multiview only work on Saturday?
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Thank you for choosing Xfinity Mobile and for joining us here on the Forums. user_nqij28. I hope your travels went well. You've reached the right team for help. Let's take a closer look together. Please send us a Direct Message. On a Desktop: M
International roaming charges
Hello! Was unaware of being charged for the international roaming. Simultaneously I asked for Unlimited plan and thought that I could use my phone overseas. At the end, my bill went up to $600's. I asked agents to help me out to waiver it or to lower the bill. They gave me a ticket and then in a few
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Screen shot of my plan.
DOCSIS 4.0 Full Duplex (FDX) Service
I need an address-level DOCSIS 4.0 Full Duplex (FDX) serviceability verification, not a general internet speed troubleshooting response. My Xfinity account advertises 1 Gbps download and 1 Gbps upload. I recently replaced my XB7 with an XB10 DOCSIS 4.0 gateway, but both gateways deliver approximatel
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Speedtest at the gateway shows ~930Mbps down and ~125Mbps up. I used the link provided and my plan shows 1G down / 1G up. Thank you for your help.
DOCSIS 4.0 Full Duplex (FDX) Service
I need an address-level DOCSIS 4.0 Full Duplex (FDX) serviceability verification, not a general internet speed troubleshooting response. My Xfinity account advertises 1 Gbps download and 1 Gbps upload. I recently replaced my XB7 with an XB10 DOCSIS 4.0 gateway, but both gateways deliver approximatel
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user_029302 - Thank you for your feedback! This is certainly not the experience we want for anyone, and we’d appreciate the opportunity to help in every way we can. Please send us a Direct Message.On a Desktop: Make sure you’re logg
Terrible customer support for my home
I am experiencing an outage at m y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they ba
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Hello user_ly9iml, thank you for reaching out here in our Xfinity Community forum. We're happy you're here, and we're happy to assist. We will need to get some account information that is best kept private. Please send us a direct message with
My line is off
My line internet [Edited: "Personal Information”] is off, I need to schedule an appointment
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What alternate universe do you live in? I love my phone but they've made it so I can't do anything on it to get to my Xfinity plan things I need to look at for $300 and some dollars a month. They want me to spend another six to $1,000 on a phone so I
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Formal Complaint: Failure to Honor Promotional Rate and Provide Written Confirmation
To Xfinity Customer Service and Management, I am writing to formally complain about my recent customer service experience and to request immediate written confirmation of the promotional rate I was promised. I have been a loyal Xfinity customer for seven years, but the experience I had today was una
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Billing
Please check your service levels, you're dropping packets again. [10/24/2026 3:53:26 PM] Request timed out.[10/24/2026 3:53:29 PM] Request timed out.[10/24/2026 3:53:32 PM] Request timed out.[10/24/2026 3:53:35 PM] Request timed o
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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@user_poa4up We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed steps to direc
Cancel service
Hello, I want to cancel my Xfinity Internet service and would like to complete the cancellation entirely through direct messaging rather than a phone call. I tried using the Xfinity Assistant, but it only offered me a callback. I am requesting that your support team process my cancellation directly
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user_225z6f Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
6-7 Year Customer Seeking Affordable Internet Plan or Loyalty Promotion
I've been an Xfinity Internet customer for six years and would really like to remain one. My monthly internet bill recently increased from $50 to $75 because a promotional discount expired. I've been informed that my remaining discount will expire next year, potentially raising my bill above $100 pe
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Not me. I like my phone just fine. In place of this app I started telling things to send me a text message with codes, etc.
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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BasChana thank you for using the Xfinity Community Forums page to reach out today. We would be happy to look for updated information on the status of service in your area. Please send us a direct message with your full name and complete service addr
following up on a maintenance work order
I had a technician visit earlier this week, 10/21/26, who confirmed that my current internet issues are caused by something outside of my home, and that several other houses on the street had also made calls for technicians, all reporting similar issues. I was told the issue was likely to be fixed q
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@user_vsxz4a We can look into this and assist. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the de
XfinityBenny
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Need to know about balance
I cancelled my account with xfinity over 5 months ago, I want to know why my credit score has dropped 130 points and why I am showing I owe over $300. I finished my last payment and then said to delete my account so what do I owe this money for?
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