Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (449.3K)
Hello @user_t9cj6f Looks like we were not able to authenticate the account to discuss things. The most recent code we sent was returned to us after our team's regular business hours. Please return to direct messages and we send a fresh code and get y
Potential Fraud at Xfinity Store
Is there someone I can report fraudulent activity from employees at an Xfinity retail outlet? [Edited: "Personal Information"] I ordered Xfinity Internet online, and when trying to pickup my modem, they instead signed me up for a secondary account with additional services without my permission. Acti
Question
Good morning @rhino0199, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having this issue with your comcast.net email, I know how frustrating that can be, but you have come
I am not receiving emails from password resets and company automated messages
I am not receiving emails with links to reset my password from several companies. I see that this problem has been raised by others in the past, but don't see how the problem was resolved. I have checked spam, done searches, and I know the email address that they are using for me is correct.
Question
@user_hd2lor Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating it would be to have an unknown number on the account. Just to clarify, when you say your wife can currently use the
Uknown number added and my second line is not in network
Dear Executive Customer Relations Team, I am writing to formally escalate a serious issue regarding my Xfinity Mobile account and a number porting error that remains unresolved despite multiple attempts to fix it through customer support. A few weeks ago, I initiated a transfer of my phone numbers f
Question
user_bfdb82 Thanks for reaching out for assistance with your email access concern. We are happy to help with the access issue. Are you getting any errors that prevent login, and can you share how you are trying to access the email like with our app o
Email help
I can not receive or send emails. I have tried everything, including going to the Apple Store for help. I have changed passwords numerous times , but after changing them they are not recognized
Question
user_c6754e We would be happy to try some troubleshooting steps ourselves to see if we can get the app working on the box for you. Can you send us a direct message with your full name, name of account holder (if different), and service address
Equipment needed for ESPN+
I have an Arris Xi6-A TV box I can't get ESPN + to function do I need a different box?
Question
I can not get into my email account. Could you please help me. My name is [Edited: "Personal Information"] and the email name is [Edited: "Personal Information"]
Email help
I can not receive or send emails. I have tried everything, including going to the Apple Store for help. I have changed passwords numerous times , but after changing them they are not recognized
Question
... can I choose another email provider ... Note that, for the moment, migration is optional. Information on the Yahoo migration can be found at https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/
Email transfer to yahoo
Do I have to choose yahoo or can I choose another email provider such as Gmail or outlook and have all my emails switched over to them?
Question
WHY IS IT DIFFICULT TO CANCEL SERVICES
I went online March 3rd to request a cancellation of services as I was moving and did not need the services any longer at the temporary service address. It has taken 13 days to even get anywhere. I waited on hold for 40 min and was transferred 3x. The chat service is terrible, the automated system i
Question
•
Customer Service
@XfinityJeffB wrote: "... Free This Week is being updated ..." So you the leave the page empty for months, and can't even be bothered to put some kind of "Under Construction" statement on it? Yep, that's our Comcast!
X1 free this week on cable
Are the free this week rewards for cable gone? I don't seem to get anything anymore, except the prior options at the top, which just point me to things I would have already had for free.
Question
Worst response from customer service Rep
I called customer care to order xfi pod as technician came to check our internet as some rooms in our home are not receiving internet and was told they are dead zones in the house. I have waited 2 weeks calling Xfinity customer care to figure out the issue. When I called again to order pod as a gold
Question
•
Customer Service
I followed these instructions and spent 3 hours with basically no response as they “looked up” my account information and then said nothing else. This is very frustrating that you will allow employees of your company and lie and scam customers with n
Potential Fraud at Xfinity Store
Is there someone I can report fraudulent activity from employees at an Xfinity retail outlet? [Edited: "Personal Information"] I ordered Xfinity Internet online, and when trying to pickup my modem, they instead signed me up for a secondary account with additional services without my permission. Acti
Question
@XfinityNatalie wrote: "... xfinity.com/password" That link might work if copied-and-pasted, but if clicked, it results in a "404 Not Found" page. The correct link is https://xfinity.com/password, which works if copied-and-pasted or if clicked.
My comcast email
I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.
Question
I'm still trying to figure this email thing out.
My comcast email
I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.
Question
Moving my internet address
I put in for a address transfer and now its says my service is canceled
Question
•
Customer Service
Need help adding promotion code MC50
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!
Question
•
Customer Service
It won't let me get to any sort of sign on page it just sits there. The X assistant is a joke tried that already. If I can't get this I will have to have a technician come out. Thanks for seeing and responding to my question.
Equipment needed for ESPN+
I have an Arris Xi6-A TV box I can't get ESPN + to function do I need a different box?
Question
Hello @user_w5crld Sorry to hear the internet is having issues. Has it come back on yet? In these situations we recommend Checking for a Service Interruption through the app first. If no interruption shows in your area then we can certainly help trou
XfinityMatthew
commented
9 hours ago
to the conversation:
0
0
My internet is not working
My internet is not working even though the white light is on
Question