Xfinity Community Forum

Internet speed(s) - paying for gig - for years, not receiving what paying for and have paid for

CSR - technical services. Very nice young lady, ran tests, et al. "determined" it is Xfinity's old equipment - router/modem which used to be provided complimentary, and updated complimentary - but for years we rent them monthly, and they are no longer updated - sent as a courtesy to longtime, loyal

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Customer Service

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Trying to move to a new address. Address not found.

Hello! I am trying to move my service to a new address. When I enter my address, my apartment unit is not listed, but there are other units that appear. I would appreciate if I could receive some help!

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Customer Service

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user_6iyi8f I'm sorry to learn about your experience, and our team would be happy to help however we can as well. Can you provide more details on what the discount was for? Was it the promotional rate for internet that didn't match what was quoted? I

XfinityThomasD

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13 hours ago

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Xfinity is the worst service I’ve ever received

I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me

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I am very glad to hear that link worked for you. @BruceW always shares the best information available.

XfinityJohnG

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13 hours ago

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I want to add comcast(yahoo) email to gmail account

POP/SMTP email servers I used before transitioning to Yahoo no longer work. Does Comcast have a solution? AT&T generates a SECURE MAIL KEY for a password. This is the Google instructions for AT&T: Step 1: Generate an AT&T Secure Mail Key Because AT&T requires extra security, you cannot use your regu

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@user_a8r9v4 can not bring up e-mail on xfinity? You'll need to give us more information. What have you tried so far? Are you a new customer? If so, you won't have an email address.

Again

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13 hours ago

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Cannot Log Into Email [Edited]

I cannot log into my email

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@user_8f15ui @XfinityDemetrise I submitted a "Direct Message" to "Xfinity Support" Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unreq

Again

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13 hours ago

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Xfinity Stream app not showing LiveTV channels, only TV GO channels

**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a

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Oh no, @user_MarCrp_8618b sounds like the movies that your purchased where not transferred to your new account. Let's get your account pulled up so I can assist you further. Can you please DM me your full first and last name along with your full serv

XfinityRichard

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13 hours ago

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Complaint

I have been a customer for over 20 years. I never had a complaint with service. Currently the service is the worst. I have been dealing with issues for over 2 months. Trying to get a live agent is the impossible.

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@user_koi43g Can you send your information in a direct message, please? Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click the "Direct Message” icon (upper right corner of this page)• Click the

XfinityRay

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13 hours ago

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Billing error

Please note that a mistake was made on my bill and payment noted below. A month ago I was notified my bill would increase from an introductory rate of $25/month to the rate just charged. After a call to your billing department a month ago the customer service agent assured me my new rate would be ad

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@XfinityJamesC per your recommendation my name on my Xfinity account is <Edited: Personal Information>.

user_koi43g

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13 hours ago

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Billing error

Please note that a mistake was made on my bill and payment noted below. A month ago I was notified my bill would increase from an introductory rate of $25/month to the rate just charged. After a call to your billing department a month ago the customer service agent assured me my new rate would be ad

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For the past two months. I moved from Apartment to another. The move set up was a mess. I had to stay in my old address one week longer than expected. The transfer couldn't be stopped. They opened me a second account at the p

user_MarCrp_8618b

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13 hours ago

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Complaint

I have been a customer for over 20 years. I never had a complaint with service. Currently the service is the worst. I have been dealing with issues for over 2 months. Trying to get a live agent is the impossible.

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Hi there, @user_8oy21p Oh no, I'm so sorry to hear that you have been experiencing trouble with your service for the past 2 years. You came to the right place for assistance. What type of issues are you experiencing with your service?

XfinityRichard

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13 hours ago

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Complaint

I have been a customer for over 20 years. I never had a complaint with service. Currently the service is the worst. I have been dealing with issues for over 2 months. Trying to get a live agent is the impossible.

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Hello @user_n6p2ug, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can with looking into the delays of the new underground cable installation. Please send a direct message including your full name

XfinityAbel

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13 hours ago

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New Underground Cable Delay

I received a message on 5/11/2026 indicating there has been a delay installing a new underground cable line at my property and that the work details are currently unavailable. It has been a week since I was notified of the delay. Can anyone provide insight as to the nature of the delay and provide a

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Complaint

I have been a customer for over 20 years. I never had a complaint with service. Currently the service is the worst. I have been dealing with issues for over 2 months. Trying to get a live agent is the impossible.

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Customer Service

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@user_awnivi allows you to make customers pay to get rid of ads in their email which shouldn't be there in the first place. Use an ad blocker for your browser or use a third party email app.

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13 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Xfinity is the worst service I’ve ever received

I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me

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Customer Service

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Hey there, @user_2o7a6h, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your wiring. Are you looking to have a new outlet installed inside the home or just the outside location of the wire mo

XfinityJeniece

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13 hours ago

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Need wire rerouting

Where the wire enters our house is inconvenient. It has to be run through the hallway to get to my PC. We would like to move the outside wire entry to a separate location, if possible

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@user_z6weh0, our system automatically typically links that information for us. We'd only need the information requested.

XfinityCliff

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13 hours ago

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Please help!

Xfinity has sent technicians to my house twice, when I don’t need a technician for an internet issue. The problem is outside my home. In March (and it’s now May) a specialist was called out to fix the outdoor issue, which was that my transformer in my outside box at the edge of my yard is not workin

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New Underground Cable Delay

I received a message on 5/11/2026 indicating there has been a delay installing a new underground cable line at my property and that the work details are currently unavailable. It has been a week since I was notified of the delay. Can anyone provide insight as to the nature of the delay and provide a

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Customer Service

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Billing Issue

@XfinityJanelle I need someone to call me immediately. A few months ago you took money out of my bank account of over $50. I did not owe it. So that's FRAUD. I made arrangements not to make a big deal out of it and either someone didn't write them down orgi don't know. I was not supposed to pay thi

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Billing

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@XfinityCliff Would I include the entire forum message?

user_z6weh0

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13 hours ago

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Please help!

Xfinity has sent technicians to my house twice, when I don’t need a technician for an internet issue. The problem is outside my home. In March (and it’s now May) a specialist was called out to fix the outdoor issue, which was that my transformer in my outside box at the edge of my yard is not workin

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