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cable left on ground
It has been a month since the technician put a drop cable for my internet in my yard. How do I get you to bury it? I runs across my driveway and we constantly have to move it.
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Telephone Message SCAM
I received a voice mail that told me i was losing my 5yr discount for not responding and to call back. I called back and the guy went on to say that my discount plan had been partially funded by the government and was ending, unless i paid $600 today. I am on with Xfinity 855# to let them know.
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Customer Service
coming from att to landline
Phone number not transferred
Home phone number was supposed to be transferred from att and isnt
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I am having similar problems. I have never gotten past step 2 listed above. On my computer, I get a message stating "Activate your Xfinity service first for access to streaming services" when trying to activate the offer. This makes no sense as I hav
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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It has smtp.comcast.net
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
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Yes. Im done. Please. Please do not cancel until i reach out. You should listen to the call. For training purposes. You have to be better.
agent told me i was charged for agent assistance
when i disagreed and asked for manager. she transferred me back in q. waited 54 minutes. explained everything again. that person put me on hold. transferred me back in w. then line hung up. service is just awful
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Hello @daryan1991 Thanks for reaching out. We appreciate you breaking down what you have tried so far and the results of the testing you've done. We will want to check a few things on our end to help with this. Please send us a direct message with yo
Latency issues
Good afternoon, I am having issues and I think it is with Comcasts Access Network nodes and significant congestion. I have quite unstable ping. I need low latency and somewhat stable ping, but during the hops within Comcasts access network, I am seeing unstable spikes in latency. I tried to contact
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Thanks so much for your time today. It was a pleasure working with you. We were able to get your Netflix subscription canceled, and you are good to go. Take care!
Remove Netflix from account
AI assistant is less than helpful in removing Netflix from my account before next billing cycle, please advise.... Thank you
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Service outage for 16 days. Offered a 27 dollar bill credit
I have been on the phone with customer service for the last two days trying to get this issue resolved with no avail. My service had been out for a total of 16 days due to issues on Comcasts end they admitted during a call. It has seemingly been resolved with restored albeit spotty service at the se
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Customer Service
Customer service support
I would just like it to be known that not one single time have I ever called Xfinity customer service and they have solved a problem. I've never been able to do something as simple as can be a transfer pin for a phone number that I've had for years over 12 years. I've had the same phone number with
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Customer Service
@user_se05pm When you go to your stored recordings, does it show you have any recordings in your cloud DVR
Forum
We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not
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user_f0bxt3 Just to confirm, when you open the SMTP settings on one of the affected devices, does the server actually say smtp.comcast.nrt or smtp.comcast.net?
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
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Does not record on demand either.
Forum
We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not
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Remote button 'C' not working
When I press the 'C' button on my remote, sports guide does not pop up.
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X1
no dial tone on home phone
Have not had dial tone on home phone since the new service was activated.
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Home Phone Service & Equipment
Billing
I can't pull up my bill for my new address it keeps sending me to the old address that is disconnected telling me zero balance. Old address: [Edited: "Personal Information"] New address: [Edited: "Personal Information"]
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Billing
Interesting. I did the read that I can come back home to Comcast.net migration to Yahoo a couple of months back. What a massive mistake. Since Tuesday 9-8-26. I have been unable to access my email. I spoke with Yahoo representative on 9-9-26. He stat
Is the upgrade to Yahoo required? If I decline the upgrade will comcast Xfinity still support my comcast email?
I've tried on different days to find the answer from the AI Assistants/chatbots but they don't know the answer so I go round and round with them. I would love a real person to ask this to but I am hoping you can provide the answer. I would prefer remaining with comcast/xfinity. But want to be assure
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user_rcscyb, let us know if you still need assistance with your email.
XfinityAngie
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switching from comcast. to yahoo
I cannot find my emails. I cannot figure out how to log in and find them. Why did xfinity require me to open a new account. Is my comcast email address changed? How does this affect my current email address: [Edited: "Personal Information"]
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