Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (448.4K)
Bad internet and tv
Hi, martin.My diamond member of expandity and every time I call I am praised for being a loyal diamond customer.But in truth, i'm learning out of patience.For years now, we've had bad reception on celery, if you look at records, there's been
Question
•
Customer Service
Hi. My son uses a vr game that requires 2.4 ghz. Would this need to be done each time he uses the device? Or will the setting stay at 2.4 ghz each time he plays?
How to split 2.4ghz and 5ghz Wi-Fi
I have a XB7 and 3 Wi-Fi extenders. I need to split the Wi-Fi but don't see an option for this online or in the app. I have a device that can only connect to 2.4ghz and I need it to be continuously on that Wi-Fi and not switch to 5ghz because that would make the device stop working. How do I make su
Question
Change number of rings
I want to change the number of rings on my landline to 5 before the voicemail greeting begins. I have tried doing this on the Xfinity webpage for voicemail help but the option to change the number of rings DOES NOT APPEAR! Please help! Thank Yopu
Question
•
Home Phone Features
user_882dk0 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
SCRA Violation - Refund denied
Good afternoon, I cancelled my XFINITY service due to a PCS taking me abroad and was incorrectly charged an early termination fee, which is a violation of the Service Member Civil Relief act. When speaking with the billing department they opened a ticket for me request a refund of this fee and withi
Question
I have the same issue but not using Roku. I am using the equipment supplied by Xfinity. I am also considering leaving for an alternative TV platform.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
My monthly bill
Where I find a breakdown of my monthly bill? Specifically I am looking for how much I'm paying for cable vs Internet.
Question
•
Billing
@user_b687nw Please log into your account and reply to the Direct Message, so we may assist.
I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support
I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f
Question
Xfinity streaming not working on one of my fire TV’s but other streaming works fine
All streaming work fone Xfinity is stuck in every channel sometime a channel works but when I change the channel, it stops again…. Shows the three dots in the middle of the screen like it’s thinking I’ve unplugged for 10 seconds, 60 seconds, overnight I’ve uninstalled the app, erased cache, reset tv
Question
•
Xfinity Stream Website
SCRA Violation - Refund denied
Good afternoon, I cancelled my XFINITY service due to a PCS taking me abroad and was incorrectly charged an early termination fee, which is a violation of the Service Member Civil Relief act. When speaking with the billing department they opened a ticket for me request a refund of this fee and withi
Question
•
Customer Service
Hello Jarrod, I am an employee and will do my best to assist you. Thank you for providing your information. To get your account open and get more information for you, we need to authenticate the account. We do this by sending you a 6-digit code by te
Need help
Too many outages. It's affecting my job. I have to report to the office now. I need to speak to an Xfinity representative to get some information to submit to my employer. They need this before I can return home to work. I will cancel my service if I do not get a responce.
Question
Does anyone ever respond? Is there any way to deal with this on the phone? I did send a private message. I am still frustrated and the problem is still unsolved. No my question is unanswered.
I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support
I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f
Question
I just sent a Direct Message to Xfinity Support using those instructions
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
Question
@XfinityJon wrote: "... If you send us a direct message ..." If you need instructions, see https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Trying to Get the Sign In Page [Edited]
This is my email address, [Edited: "Personal Information"] and I am trying to get the sign in page. Please tell me how to connect and stay connected whether I am on my home WiFi or another.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Tesla Wall Charger will not connec to XER10
Just upgraded to XER10 and now Tesla Wall charger will not connect. This is what Tesla told me: 2.4 GHz Wi-Fi (no 5.0 or 6.0 GHz shared networks) WPA2 security (no WPA2/3 shared networks) No MAC address filtering No content filteringXfinity says they cannot dedicate another SSID with only 2.4. Now w
Question
user_fro8us. You’re welcome! We’ll follow up next week to see how things went. If you need anything else, don't hesitate to let us know. We'll talk soon. Have a great rest of your day.
Sent 2 Modems and More Issues
Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre
Question
Good afternoon @user_8w60xk. I have two links that will help you find that information. The first link will show you the steps to see your bill on our website and app. The second link will help break down all the different sections of your bill. If y
XfinityRaf
commented
14 hours ago
to the conversation:
0
0
My monthly bill
Where I find a breakdown of my monthly bill? Specifically I am looking for how much I'm paying for cable vs Internet.
Question