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Update on Network Restoration
Hello, I’m just looking to get an in depth update on the restoration of my internet because I work from home and was expected to have it back online at 1:30 via app and is now 3:37pm. Please look into this as I have work to finish by 6pm.
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Hello user_qyhhla 🙌 Thank you for being part of our community today! We always want to make sure that our lines are not obstructed or causing obstructions of any kind, so we infinitely appreciate you getting this reported to us, and rest assured we
Object on comcast line
Hi , I was told by delmarva power and now verizon states that the lines near home belong to comcast. Request to please send a technician to remove object from power line. [Edited: "Personal Information"] and [Edited: "Personal Information"]
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I have the same problem. Human agent please.
I need to speak with a living human being.
I cannot reach a real human - everything directs me to the AI chat which has made my issues worse. I’m clearly not receiving the internet coverage I’m paying for, as my internet drops no matter where I’m sitting in my home every hour. It makes working my job impossible. AI assistant has ‘addressed i
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Thank you for reaching out to our team here. I can definitely look into any service interruption from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:
Update on Network Restoration
Hello, I’m just looking to get an in depth update on the restoration of my internet because I work from home and was expected to have it back online at 1:30 via app and is now 3:37pm. Please look into this as I have work to finish by 6pm.
Question
I cannot believe that they call this customer service
I would like to talk to someone from the corporate office
I've been on the phone talking to someone from Xfinity for about an hour I have not gotten anything from it I would like to speak with somebody from the corporate office they can probably tell me why my bill so high why I can't see anything on my TV is locked or blocked so I got to put extra money t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Update on Network Restoration
Hello, I’m just looking to get an in depth update on the restoration of my internet because I work from home and was expected to have it back online at 1:30 via app and is now 3:37pm. Please look into this as I have work to finish by 6pm.
Question
@mjaaa24 I’d like to know too. We should have this.
New channel NBCSN
I heard today that NBC Universal is going to start the old NBCSN sports network again this fall. I hope comcast will carry it, even if it's in the more sports and entertainment package. After all,Comcast is owned by NBC Universal
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user_5df1df We may need to look at the account and shipping order to see what's going on. Our team can also help to create a shipment for the correct TV box as well. Please send our team a direct message with your full name and address. To send a Dir
New cable box upgrade question
I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New
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Update on Network Restoration
Hello, I’m just looking to get an in depth update on the restoration of my internet because I work from home and was expected to have it back online at 1:30 via app and is now 3:37pm. Please look into this as I have work to finish by 6pm.
Question
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Customer Service
Hello, @computermusic. This issue should be resolved at this time. Could you confirm?
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
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Object on comcast line
Hi , I was told by delmarva power and now verizon states that the lines near home belong to comcast. Request to please send a technician to remove object from power line. [Edited: "Personal Information"] and [Edited: "Personal Information"]
Question
•
Customer Service
Thanks, I will await your response!
How do I direct message?
I've been talking with chat support for the past month, but they've been unable to resolve my issue despite telling me several times that it was resolved. I am being charged past my cancellation date. They keep offering to call me but I've had throat surgery and can't use the phone well. How do I di
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@user_8mlcox, understood and, sorry to hear you moved on. If you would like, we can review the account. Please feel free to send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon,
Horrible customer service
Three hours on the phone trying to activate a peacock package xfinity sold me, meanwhile they tried to sell me more goods and services while I was trying to get my issue resolved. How about you fix the stuff you already sold me before trying to sell me more stuff that doesn't work. No you did not fi
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Good day user_7enlkl 👋 I appreciate you starting your week with us here in our community, and even more so for the details you provided surrounding your concern over a technician visit that took place in your home earlier in the year. If you could s
Request for Investigation – Neighbor’s Internet Disruption Caused by Xfinity Technician on August 28
Hello Xfinity Support, I need assistance with an urgent issue regarding an installation that took place in my apartment on August 28. After the Xfinity technician completed the installation of my service, my upstairs neighbor lost their internet connection with their provider, Astound. Their provide
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No thank you, canceled the streaming service, I'll stream through Amazon, I never want to be on the phone with Xfinity again, its a bottomless hole of hours with no answers and no compensation.
Horrible customer service
Three hours on the phone trying to activate a peacock package xfinity sold me, meanwhile they tried to sell me more goods and services while I was trying to get my issue resolved. How about you fix the stuff you already sold me before trying to sell me more stuff that doesn't work. No you did not fi
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request for Investigation – Neighbor’s Internet Disruption Caused by Xfinity Technician on August 28
Hello Xfinity Support, I need assistance with an urgent issue regarding an installation that took place in my apartment on August 28. After the Xfinity technician completed the installation of my service, my upstairs neighbor lost their internet connection with their provider, Astound. Their provide
Question
user_d955j6 Thanks for creating a post. I'm sorry to hear that you've been having a lot of trouble getting assistance, and our team is here to help. Please follow these instructions to send our team a direct message with your full name and address. T
How do I direct message?
I've been talking with chat support for the past month, but they've been unable to resolve my issue despite telling me several times that it was resolved. I am being charged past my cancellation date. They keep offering to call me but I've had throat surgery and can't use the phone well. How do I di
Question
Hello there, I completely understand how this situation can cause frustrating. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Di
XfinityDuron
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Terrible internet connection-xfinity won’t fix
Xfinity recently did “upgrades” in my area and immediately I had no internet at all. 10/31. This lasted for a whole weekend and a tech had to come out Sunday night 11/2. He said it was an issue with the street box. He gave me a new modem and still could not get constant speeds. I called and complain
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