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user_y4j7td Hello, are you still having RCS issues?
rcs messaging
After the most recent IOS update my RCS messaging stopped working. That was about 3 weeks ago. I have called Xfinity Customer Support several times a week since the time the issue began and the issue has still not been resolved. They keep asking me to do the same troubleshooting methods over and ove
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You don't have Xfinity Services
I went to change my password and got the message "you don't have Xfinity Services".
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Sign-In and Account Management
@user_yw6lld Thanks for creating a post for the forum. We've seen that happen here and there. The guidance we're given on the forum, is to help customers close the new account, and search for the best promotion on the old account. Send us a direct me
Duplicate account created instead of updating my account when signing up for a new 1 Gig internet plan
Hi Xfinity Support, When I recently signed up for a 1Gig internet plan, a new/duplicate account was created instead of updating my existing account. I now have two linked accounts at the same address. How do I go about fixing this?
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user_acho9g - Thank you for choosing Xfinity Mobile and for reaching out to us for support. If you haven't already, please try the following on your device: Settings > Connections > SIM Manager > Add eSIM. From there, select either the scan
Xfinity Mobile eSIM Activation Issue – Calls Not Working / “Unknown Number”
Hello, I’m trying to activate the free Xfinity Mobile line included with my Xfinity Internet promotion, but the line appears only partially activated. Device: Samsung Galaxy S21+ SIM Type: eSIM Current issue: The eSIM downloaded successfully. The phone shows signal. Some texts were received during a
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Ok I need service canceled I don’t have internet and yet I’m being charged over $250 a month , I’m homeless because of this I’m loosing everything and I have a disability. All I wanted was my original phone number and I was ok with having a second li
Fraudulent charges
To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio
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user_0tq39p We can help get a serviceability ticket created to get the apartment number added on our end. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "T
Didn't Add Apt Number for Order
Hi! I completely missed the option to add my apartment number when ordering an internet modem for my new place. Can someone please help me fix this before it's shipped? Thanks!
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user_5bzrl9 Gotcha, we are happy to help you look into a new package if interested.
Is the Arris S34 a supported cable modem
I noticed that the Arris S34 is on the Other compatible equipment, https://www.xfinity.com/support/internet/customerowned, and at the same time I noticed a number of users comments about connecting issues with their Xfinity service both on this forum and the internet. Is this modem supported? I plan
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Duplicate account created instead of updating my account when signing up for a new 1 Gig internet plan
Hi Xfinity Support, When I recently signed up for a 1Gig internet plan, a new/duplicate account was created instead of updating my existing account. I now have two linked accounts at the same address. How do I go about fixing this?
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Billing
user_oqzncg We can help you get that added today, but we will need to obtain your account details in the process. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the
Can a second name appear on the bill for an existing account member?
I want my father-in-law's name added as a secondary name on my Xfinity bill. He's already listed as a member on my account. I spoke with support and was told this is all set, but I'd like to confirm before I rely on it. Two questions: 1. Does Xfinity actually support a second name printed on the bil
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Thanks for the kind offer but I prefer to use my own equipment.
Is the Arris S34 a supported cable modem
I noticed that the Arris S34 is on the Other compatible equipment, https://www.xfinity.com/support/internet/customerowned, and at the same time I noticed a number of users comments about connecting issues with their Xfinity service both on this forum and the internet. Is this modem supported? I plan
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Thank you! I placed it around 6 and yes I got a text confirmation.
Didn't Add Apt Number for Order
Hi! I completely missed the option to add my apartment number when ordering an internet modem for my new place. Can someone please help me fix this before it's shipped? Thanks!
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user_wnclq1 Thanks again for reaching out to us directly. Take care!
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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The question was not answered
Xfinity sends wrong WiFi gateway for speed
Why is it when you purchase a new higher speed plan Xfinity sends and underrated WiFi gateway then several weeks later requests for your permission to send another one? Is this to scam people out of another $15 shipping fee and hope they forget to return the original equipment? If they knew several
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Hi there @user_0qxvsh, and thank you for reaching out to us through the Xfinity Forums. I apologize for the frustration you've experienced. I'd like to better understand the situation so we can help. Could you please provide some additional details a
contractors
no light so the tech came for no reason. driveway and right of way look like [Edited: “Inappropriate Language”]. second thoughts on this service especially after the really spammy phone call from customer service. seriously??!! idk.
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Hello @user_j2rmz6, and thanks for reaching out here on our Xfinity Community forums!Dealing with ongoing service interruptions over several years can be frustrating, especially when you've been trying to find a lasting solution. One thing worth ment
Bright orange cable needs replaced
We have a bright orange cable that was permanently attached to our home for some reason when we first received cable 10 years ago. Over the last several years we have had constant interruption issues and have been disappointed with our service, but not knowing any better option we have decided to st
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Can a second name appear on the bill for an existing account member?
I want my father-in-law's name added as a secondary name on my Xfinity bill. He's already listed as a member on my account. I spoke with support and was told this is all set, but I'd like to confirm before I rely on it. Two questions: 1. Does Xfinity actually support a second name printed on the bil
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Billing
Bright orange cable needs replaced
We have a bright orange cable that was permanently attached to our home for some reason when we first received cable 10 years ago. Over the last several years we have had constant interruption issues and have been disappointed with our service, but not knowing any better option we have decided to st
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Customer Service
removing old cables from outside home
Our home has many types of cable wires around the outside of the house. The previous owners had DISH and there are wires we don't know what they are for. Is it possible to have someone come out to our home to help us identify which cables we need for our Xfinity Internet and TV and which ones we can
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Customer Service
Hello @user_a27xko thank you for taking the time to reach out to us on our community forum. I understand how frustrating this must be and I would like to review the account and make sure this gets resolved. Please send us a direct message with your
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Free watch now not free because it wasn’t their promotion
I called into customer service May 28 about having to resign an agreement to keep my same internet price. Before I knew it I was being told I can get a free watch. I said ok why not I can handle $10 a month for the service. I received the watch called back and said I really had no need for the watch
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