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Hello, @user_s4svfj. I sent you a response in our direct messaging conversation 2 days ago. Could you check on that conversation and respond to us there? Thanks.
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
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You're welcome. If you change your mind our team is always happy to try and help. Feel free to shoot us a DM if you want us to look at the account at all.
Unable To Watch $1 Movie Rental - Error - ENT-22018
OK, I went thru ALL the self checks, multiple times, to resolve this issue and NONE are working. Initially, I retried multiple times. Next, I unplugged the comcast box for 2 minutes, still the same, I then restarted the box, still no change. I gave up and unplugged the box overnight (12 hours), trie
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ESPN it’s not the same, Good Morning Football is not on ESPN. I have watched this show every morning since the show’s inception. This is how I start my mornings. I watch football, I don’t watch baseball. I do not watch tennis. I do
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Request to Switch to Internet + TV Double Play (Remove Phone Line)
Hello, I have been an Xfinity customer for over 15 years and I am writing to request assistance with changing my current service package. I would like to switch to a Double Play package that includes Internet and TV only. I do not use or need the phone line and would prefer to remove it so I am only
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Customer Service
WonderAK41 Gotcha! I'd be happy to take a look, and see what's going on. Can you please send a Direct Message with your name and service address? Click "Sign In" if necessaryClick the "Direct Message" icon Click the "New message" (pen an
Missing April 1 - April 30 Statement
When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn'
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Sent to Collections for Returned Equipment [Edited]
I recently canceled my services with Xfinity and switched to AT&T and it was the best decision ever! Xfinity was charging me $180 a month for just internet and AT&T offered me even better internet for $40 a month. When I tried to call Xfinity to cancel my services they hung up on me 5 times and then
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Customer Service
@nicnjutort Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know C
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Wrongful Collection Notices from Credence Resource Management
I was never notified of my final xfinity cancellation bill and now just received a text that my account has been placed for collection. I just paid off my bill today and would like xfinity to open a ticket to remove it from my credit report.
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Customer Service
Why does negotiating a contract take so long? Be adults and get it done? It’s easier than exchanging school lunch items when you’re a kid. You have subscribers to think about. Or does that matter? You people made over 100 billion in profits las
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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@XfinityJon I sent a direct message, chatted with an agent via DM, and was told I would hear back in 24 hours. I have not heard back.
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
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Same problem for over 2 weeks. I am paying for it but cant get it to activate. The page that the activation button takes you too says now hit "activate Disney +" and you will be taking to their site to finish but that button does not work. I have cal
disney hulu activation issue - called 5 times no resolution
Disney Hulu included in the 1Gig plan. Have the activate button. Clicking it takes to a Disney page saying you are activating a 3rd party subscription. When i click, it opens a Disney help page with the Xfinity page back to the activate page. nothing happens. Called support 5 times no resolution. th
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This is a lie. I’ve been a customer more than 30 years, I pay over $300 a month. With Xfinity, the things that make me happy like the Xfinity app, which also disappeared and made life very convenient for me and now my favorite channel is gone.. &nbs
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Disney+ Activation Problems
I’m trying to activate my Disney+ subscription that supposedly comes with my 2gig internet subscription. I even opted to buy the $7/month ad-free version. I’ve tried several times and with several different emails but each time I go to activate using the activation link found on the manage my subscr
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Customer Service
Peacock closed caption won't turn off
Regardless of what i do it won't turn off. Reset, clear cache, cleared data it just pops back on. Requested a new box got that, same [Edited: "Profanity"] thing!!!!! It will stop for about 20 mins then turns back on. Im ready to cancel this makes no sense. Peacock on Xumo. The actual tv settings is
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X1
If you came to my business and purchased goods and services and was charging you a set amount, and the next month/s you ordered the same goods and services but there was fewer items and/or less service YOU certainly would not call that a fair deal ju
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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I totally agree. I been with Comcast for 30+ years. Transitioned to Yahoo and can’t get any tech support, I was trying to make my Yahoo email look similar to old Comcast email page. They are just dumping customers to save money. I will no longer use
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@XfinityRaul Hi, We will check on this and give all feedback. Thank you.
NHK World Japan App w FireTV More Questions
Hi, We have more confusion with regarding loading instructions of this app To our Homescreen Menu with Amazon Fire TV's remote to then have Xfinity Remote control we always use now Not knowing what to do. Received appropriate instructions for downloading this free app but not using Xfinity remote co
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Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200? The MB8611, S33, and CM2000 are all listed as compatible with Comcast/Xfinity internet service, although not with "enhanced" upload speeds. Follow the "See all modems"
BruceW
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10 hours ago
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Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200?
Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200?
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