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@user_41c060 Since we are chatting on a public platform, we cannot access your private account or neighborhood records here. We ask general troubleshooting questions to protect your privacy, narrow down the issue, and help other customers facing the
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
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Hello, @user_b9rez2 thank you for providing this process that worked for you. This keeps with the spirit of the forum, and appreciate you contributing to the conversation with information that will benefit other users.
Last Watched Not Working!
Last Watch working correctly whatsoever ever since yesterday morning when I was updating the system like it told me too, and then I updated again this morning like it came up and I thought oh great it’s gonna fix itself instead it just got worse instead of five shows or channels being there for last
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Hello Baddkitty thanks so much for taking the time to reach out here via our Xfinity Forums with your service and billing questions. This is never the experience we'd want for you, and will do all we can to help get your services working and correct
Xfinity gateway inside
My new apartment came wit preinstalled gateway. I've not been able to get Internet for 2 months since i moved in. I've spent hours with support and they cannot get it activated. Now i have a $63.50 charge and still no Internet and another bill due on the 11 th. For what? I need Internet. Someone ple
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user_156r3m I am very sorry, we do not pick up equipment. We can certainly help you with a retun label.
You sent equipment I did not order
I want the equipment picked up! I didn’t order it and do want it. I can’t drive anywhere and can’t get ups to pick it up. I want it picked up.
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i'm having the same pixellating issue with live network channels. curious if the problem persists for you at all hours of the day. here the pixellating distortion shows up at night on those channels but signal is OK in daytime.
Pixaling alot on all tv's on cbs and ion
I have tried all suggestions and I'm thinking the signal is the issue
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Membership tier is wrong
I have been a customer since 2007 and am a diamond member. In May I added two new mobile lines and now my membership is showing Silver. Two tickets have been opened and closed without any explanation.
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Customer Service
user_i9ai3t Thank you so much for reaching out for help with your movie purchases at your old address, not moving over. Since your purchases are connected to your location, they are not stored on your equipment after you move. If you access the Xfini
cannot transfer purchased videos and my list from my old account to my new one. please help!
I moved and opened a new account at my new address, but my purchased movies and 'my list' did not transfer. Accoding to my account rep said ths could be done, but so far I have had no luck. I can't figure out how to do a direct message even though I am signed in. I have tried multiple times to get t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity gateway inside
My new apartment came wit preinstalled gateway. I've not been able to get Internet for 2 months since i moved in. I've spent hours with support and they cannot get it activated. Now i have a $63.50 charge and still no Internet and another bill due on the 11 th. For what? I need Internet. Someone ple
Question
Hi, I am getting the same thing. This is beyond frustrating. Is there any solution?
An error occurred inside the server which prevented it from fulfilling the request.
when trying to send an email I get the error - An error occurred inside the server which prevented it from fulfilling the request.
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No coax outlet
Hello I just got the internet and streaming box today! I do not have the right outlet we just moved to this rental house temporarily and they did not include a hdmi cord
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
You sent equipment I did not order
I want the equipment picked up! I didn’t order it and do want it. I can’t drive anywhere and can’t get ups to pick it up. I want it picked up.
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tv
my services was stopped because i moved and they had to reconnect the wifi services.I still can not get my tv to work as it should.Infinity dose not seem to working.
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Your Home Network
xfinity comcast should know about their neighborhood upgrades better than i can ascertain. check your records and my location in san francisco about that. no new equipment or wiring in the house, all connections are out of the way, undisturbed or jig
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
Question
Hey there, @user_n1q7v6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We certainly would hate to see you leave the Xfinity Family, but we totally understand. I would be more than happy to help with getting the
cancel service
I would like to cancel my service and return my equipment. I spent several minutes on the phone with customer server and was unable to get my account closed and my service canceled. Can someone please assist me with this?
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Accepted Solution
I am happy we were able to get the account cleared up, and fully cancelled with you @user_n1q7v6! Please don't hesitate to reach out to us here on the Xfinity Forums! Have a wonderful rest of your week!
XfinityAdrienne
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cancel service
I would like to cancel my service and return my equipment. I spent several minutes on the phone with customer server and was unable to get my account closed and my service canceled. Can someone please assist me with this?
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