Xfinity Community Forum

@user_b2zy8r If you're using Webmail, when you click the Compose button, check the top part where it says "From". Does that say something other than what you'd expect?

XfinityAlex

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9 hours ago

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My e-mails on my computer come from mail and not my e-mail address

The e-mails I send from my computer say they are coming from voice mail. I want them to come from my e-mail address

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If you continue running into those issues we would also be happy to look further into that from our end.

XfinityJohnG

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9 hours ago

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First gen Xfinity pods

I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems

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I couldn’t find whatever you are mentioning here. I have given all the details in the initial post. Please sort out this issue and call back. I have done enough calls and chats with this issue. Am not ready to do this again.

user_le7xm3

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9 hours ago

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Poor service Xfinity

Notice of Intent to Arbitrate & Formal Dispute - Duplicate Billing After Account Transfer (Original Account [EDITED: Personal Information] / New Account [EDITED: Personal Information]) I am writing to file a formal and severe disputeregarding egregious and unacceptable duplicate billing following an

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The worst custom service and service possible

Hello, I have been without internet since 7am. There has been no communication about what caused the outage or when internet is coming back online. I've tried calling, speaking to an agent, via the messenger system. I've tried every single way to get an update. Customer service call doesn't even all

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Customer Service

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No internet access

I have lost internet connection since yesterday. I tried restarting and re-plugging everything. It has not worked. It is Impossible (with a capital I) to get to talk to a live agent to help me. I think my equipment may need to be checked and repaired. But I have no way of getting through to a live p

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Customer Service

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We understand, and will help you in reaching the correct teams that can address your concerns. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering

XfinityAlfonso

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9 hours ago

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Complaint

I am requesting the following information in writing: The work order number for installation at this address The contractor company name used Documentation of authorization for entry onto my gated, posted property My property is clearly marked No Trespassing. No notice was provided prior to entry. M

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Greetings, user_7ut4g1! We appreciate you knocking on our XFINITY Community door. Sounds like you have run into a hiccup with your Apple TV. Thank you for changing the cord to eliminate the possible cause of the issue. Have you experienced this issue

XfinityNatalie

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10 hours ago

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Apple TV

My hardwired tv will not connect to Apple. Have reset everything made sure all was updated changed cord and plug it was in and still nothing.

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Hi @user_26jf1y, we reached out a few days ago in direct message to provide you with an update, but we did not receive a response. Have you checked your direct messages recently?

XfinityJustinM

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10 hours ago

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Xfinity promotion [Edited]

During a phone call to Xfinity late July of this year I was asked about my wireless carrier. I told the agent I had Verizon and was happy. She told me that Xfinity wireless was very similar to Verizon and they were offering a $100 prepaid gift card per line if you transferred your line to Xfinity wi

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How to unwind a mobile number transfer and send the phone back?

I'm writing on behalf of my 82-year-old aunt who was recently convinced by a sales agent to sign up for Xfinity Mobile and port her Xfinity Voice number to the new service. She misunderstood what this entailed and was horrified when her landline lost dial tone. She has no use for the new mobile phon

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Plan

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Hello user_uj551v thanks so much for taking the time to reach out here via our Xfinity Forums, and your knowledge and experience are greatly appreciated here! There is no way to upgrade from Gen 1 to Gen 2 devices, however, if the purchased Gen 1 Pod

XfinityAlfonso

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10 hours ago

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First gen Xfinity pods

I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems

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Xfinity seems to do these kinds of things. After I had my problems with them I googled and found that deception is how they operate.

user_26jf1y

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10 hours ago

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Agent LIED about free phone promotion

In May 2025, I called to transfer my internet, as we were moving. While on the call, the agent sold me on switching to Xfinity Mobile. He said that my current three phones couldn't be switched over, but that there was a promotion going on where I could get 3 new phones for free, if I picked from spe

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@user_smuhof any updates from the tech?

karkrazy13

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10 hours ago

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all the live channels are missing

no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.

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I DM’d Xfinity and still didn’t get this issue resolved. Not a happy customer and it sounds like I’m not the only one!

user_26jf1y

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10 hours ago

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Xfinity promotion [Edited]

During a phone call to Xfinity late July of this year I was asked about my wireless carrier. I told the agent I had Verizon and was happy. She told me that Xfinity wireless was very similar to Verizon and they were offering a $100 prepaid gift card per line if you transferred your line to Xfinity wi

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Hello, I am contacting you regarding my forum post and to ensure this matter is coordinated with the open FCC complaint and Florida Attorney General consumer complaint already filed. This issue involves: Improper service disconnection prior to t

user_76pmz1

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10 hours ago

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Complaint

I am requesting the following information in writing: The work order number for installation at this address The contractor company name used Documentation of authorization for entry onto my gated, posted property My property is clearly marked No Trespassing. No notice was provided prior to entry. M

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Hello user_b2zy8r thanks so much for taking the time to reach us here on our Xfinity Forums! Can you provide a little more context on this issue? Are you signed in directly through our Xfinity Appsuite, or using another email server such as Outlook o

XfinityAlfonso

commented

10 hours ago

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My e-mails on my computer come from mail and not my e-mail address

The e-mails I send from my computer say they are coming from voice mail. I want them to come from my e-mail address

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Solutions for RCS "waiting for activation"

Its been three days, I can't approve any 2 factor authentications on any of my personal accounts. Spent hours on the phone with Xfinity mobile, tell me they will call back and never do. I made a really bad decision moving my service to them but thought I might check here if someone has a solution fo

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Devices

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@user_uj551v my longest distance is to my Orbi and I think that's 35'. My new PC and it's wifi antennae are 18' or so with two walls separating them. I will try the different HZ like you suggested if I can. LOL answering your own post is awesome :)

megacabcummins

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10 hours ago

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First gen Xfinity pods

I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems

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Hello user_76pmz1 thank you so much for taking the time out of your day to reach out here via our Xfinity Forums! We would love to help in any way that we can. I believe your post was intentionally ambiguous on certain details, which is fine.

XfinityAlfonso

commented

10 hours ago

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Complaint

I am requesting the following information in writing: The work order number for installation at this address The contractor company name used Documentation of authorization for entry onto my gated, posted property My property is clearly marked No Trespassing. No notice was provided prior to entry. M

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Disgusted

I woke up this morning to an outage of my services ,after xfinity was in my neighborhood on Friday making "alleged " enhancements to the network. I am a remote worker and this is the second day in a row that I am unable to work due to this company's incompetence. The internet services that I pay for

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Customer Service

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NO DIAL TONE ON LAND LINE....IS CONNECTED TO MODEM

user_r4u7wa

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10 hours ago

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No dial tone on landline

No dial tone on landline and light not on modem

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