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Hey there user_srj5co, and thanks for reaching out here on the community forum! You can find steps to upgrade to Peacock Premium Plus on our support page here.Please let us know if that does the trick or if you hit any speed bumps while trying upgrad
Upgrade to Peacock Premium Plus not reflected in Peacock app
I upgraded to Peacock Premium Plus via the Xfinity.com website --- paying $6 a month. This change was reflected immediately on the xfinity website everywhere I looked. The change was also listed as Active immediately. When I go to Peacock app on any device or log onto peacocktv.com, my subscription
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@ldinpa, You have a horrible superiority complex. Both of my Fire TVs still have this issue. There is no pending update. I've been checking for days.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
New House Doesn't have Drop Line
Current customer moving to different address this month. New house doesn't have drop line, but xfinity.com lets me change address and checkout without any professional installation
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Customer Service
The firesticks themselves may be up to date but is the Xfinity app you have downloaded the latest version? See my comment to user e0et61. The latest version of the Xfinity app that fixed my issue was: 8.15.1.3747 if you’re seeing anothe
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Hello there, I hope you are having an amazing Friday. As of right now, are you still having the same issues? @Roaky
problem with xfinity flex interface
Used to be: the options for Saved, My, Recordings were strongly underlined when in "focus" and could be selected. Recently - maybe yesterday - the underlining is gone. The only variation is a slight brightening of the word. It is MUCH too subtle. Please return to the very visible underlining or othe
Question
@Camasonsid thanks for checking back in, I'd like to do everything I can to help with the issues on getting you email on the Xfinity app. Please send a direct message including your full name and service address, and we can get started anytime. How
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Hello, @chezouff, and thank you for taking the time to post on our Xfinity Community Forum! I can definitely understand why that would be frustrating, especially when other websites are loading normally. To help narrow things down, have you tried m
As of July 2026 the website is STILL horribly slow, glitchy and downright frustrating.
This must be intentional. No other site is like this. Why is it so slow? Every other site i go to loads fine but just going to Xfinity takes a minute for the page to load. Signing in takes a bit. I just clicked "manage auto pay" and after it freezing for a minute, it displayed a "were working on it"
Question
@user_e0et61 On your fire TV or Firestick , when you go into settings, then manage Apps, then the Xfinity app, what version of the Xfinity App do you see? The latest version that fixed my problem is: 8.15.1.3747 If you have a lower ve
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Unfortunately I do not have the Roku sticks at my home. They’re all Firesticks. But good to know.
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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We are happy to further help you here, @user_k90d2q! We appreciate that you have been a part of our family for so long and never want there to be an unresolved concern. Our team is able to stay with you over time to ensure this is addressed. You are
Incorrect billing
I spent HOURS yesterday, supposedly to correct this issue. Not to mention there is NOT a $128 credit as I was told yesterday; nor have the billing errors been changed, or a refund issued for the almost 6 months I've been being charged for devices improperly. Apparently ALL bc I began the upgrade onl
Question
Hey there, @user_rfvi6i! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting the ease to make changes to your account, including cancelling services. We do require canceling services wi
Cancel internet without calling
How can I do this? Doesn’t make it very easy compared to other utilities
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Of course I didn’t. Not to mention, I’m literally “in-store” now- BECAUSE whatever I’m told will get corrected; NEVER GETS DONE RIGHT. It’s still incorrect; over $800 auto withdrawn from our checking account just between 1/2026 and today…
Incorrect billing
I spent HOURS yesterday, supposedly to correct this issue. Not to mention there is NOT a $128 credit as I was told yesterday; nor have the billing errors been changed, or a refund issued for the almost 6 months I've been being charged for devices improperly. Apparently ALL bc I began the upgrade onl
Question
user_nk9dck I am more than happy to review your account to take a look at any options. I would need you to send a message with the instructions that I have provided above so that I can assist further.
Long standing customer with xfinity with 2 locations , get no price break
we currently have a home location and beach condo location , yet we get no price break for having 2 locations and being a very long customer with xfinity . i just asked on the the phone to an xfinity rep to give us the a better TV channel deal , they only came back with the same old deal we had earl
Question
As of July 2026 the website is STILL horribly slow, glitchy and downright frustrating.
This must be intentional. No other site is like this. Why is it so slow? Every other site i go to loads fine but just going to Xfinity takes a minute for the page to load. Signing in takes a bit. I just clicked "manage auto pay" and after it freezing for a minute, it displayed a "were working on it"
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Sign-In and Account Management
Has to be very frustrating, I did see that you said it works fine on your Samsung TV. Have you tried using the Xfinity Stream app on a Roku instead of Firestick? I use all Roku sticks in my home and I have no issues at all.
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
Question
We currently have 2 Xfinity locations. We have been with xfinity for many years,However we do not get any price break for having 2 locations. At our condo location I asked the xfinity rep to give us a more TV channels at our beach condo location . We
Long standing customer with xfinity with 2 locations , get no price break
we currently have a home location and beach condo location , yet we get no price break for having 2 locations and being a very long customer with xfinity . i just asked on the the phone to an xfinity rep to give us the a better TV channel deal , they only came back with the same old deal we had earl
Question
It is apparent that many of us are having the same issue, so this would lead me to believe that this is not an issue isolated to a specific phone. I am using a Google Pixel 8a and I am having the same issues as others. It is very frustrating, becau
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Cancel internet without calling
How can I do this? Doesn’t make it very easy compared to other utilities
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Customer Service
Hey there, user_q8kgmx! Thanks for reaching out. We would be more than happy to assist you with billing assistance from when your account was on seasonal hold. Please send us a direct chat message with your full name and complete service address to &
XfinityNatalie
commented
11 hours ago
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Billing
Please provide billing for my account that was put on seasonal hold 6-25-2026, I was billed for full service
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