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user_rt36w2 Hello, I am sorry you are having issues with firewall blocking VoIP. I am happy to help. Is the VoIP, not providing a dial tone?
Firewall blocking VoIP for 3rd party
I’ve enabled port forwarding instructions from ViaTalk. Their next trouble shooting suggestion is to update my firewall security blocking to “low”. How do I do that?
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Horrible update!!! Bring back Library with Scheduled Recordings ASAP!!! The main reason I use the app is to manage my recordings, the new app has made it difficult to schedule new recordings, not user friendly at all! OMG, put the name of the show a
Main menu changes on "reimagined" Streaming App
The reimagined update has a different main menu. I can no longer browse to find streaming applications - MGM+, AMC+,.... Is there a fix. Can we reload the previous Xfinity Streaming app?
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Hi user_43sawp, we appreciate you sharing your concerns here on the community forums! I apologize for any negative experience that's been brought on by the most recent update to the Xfinity Stream app. Our team is aware of the issue, noting the feedb
Xfinity Stream App Update is Terrible
The Xfinity Stream app update is terrible. I can't even do basic things like see scheduled recordings, filter on HD channels only, or search for a channel. You have to scroll through hundreds of channels to find what you are looking for. Need to go back to the old app now!
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Something went wrong. Please log out and sign in
Every single time now we have to do this. It isn’t senior citizen friendly. Everyone in my household now needs the login information on their phone or they are calling me constantly and it doesn’t always work for me if I am not home. I have shut off automatic update on all other TVS.
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Non-X1 Service
Horrible update! Bring back Scheduled Recording!! The app is absolutely useless now. Recorded shows need to be listed under name of show not the episode name, another horrible decision.
Main menu changes on "reimagined" Streaming App
The reimagined update has a different main menu. I can no longer browse to find streaming applications - MGM+, AMC+,.... Is there a fix. Can we reload the previous Xfinity Streaming app?
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Streaming app
The new streaming app update is horrible. It’s as if we were back in a beta stage. All of the advanced functions are gone. Most important to me is the smart resume function on my devices is gone.
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Xfinity Stream Website
@Marcus3344 You have a good modem, there is no need to update it yet.
Got this email from xfinity. I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?)
I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?) Equipment upgrade needed Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet
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Howdy user_72bfc8! We appreciate you dropping by our community to share your feedback on the recent Stream app update. We know how important certain features can be, and rest assured our teams are aware of the issues. Please know Favorites are still
New Xfinity Stream App NOT A GOOD CHANGE!!
The app on both my apple devices has changed to this new experience and it is awful!!! I can't see any scheduled recordings. I have to scroll through all the channels to get to the one I want to view. Then, that view doesn't show the red dot(s) on the program names anymore indicating that it is reco
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@XfinitySean, I just read the Troubleshooting Tips page, and I noticed that it says "If you see multiple T3 timeouts in a single day, it's an indication that a less-than-optimal condition exists." This is precisely my situation. I then checked the
No Ranging Response received - T3 time-out
Why so many "No Ranging Response received - T3 time-out" errors in my modem's log? Is this normal? What's the deal with that?
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X1 TV box will not pause or rewind live TV
X1 box will not pause or rewind live TV. We just noticed this because we are now watching live TV, as opposed to recorded programs.
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X1
Thanks for the reply! We performed the usual troubleshooting steps when it hasn't been determined if the issue is with my equipment or Xfinity's. He sent a refresh code to my cable box. I rebooted my cable box and the issue still remained. We tu
Smart Resume - Atlanta CBS Station issues
For a while, none of my CBS recordings from our ATL station (WUPA) show the Smart Resume markers. All the other major networks -- ABC, NBC, and FOX -- DO show Smart Resume and it works fine on those recordings. I've been through all the Level 1 troubleshooting with Xfinity Support but I suspect the
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Were does the new app show my scheduled recordings and why when I view the live guide it does not show as a series recording? The layout for recordings is not good, it does show the main program name just the episode name? This new app is missing
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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Hey, @user_jab3wf. I hope this Friday is treating you well. We have reports from other users that the full lineup is now displayed under Free This Week. Can you check on your end and let us know?
Britbox is supposed to be free this week on xfinity.................but it isn't.
According to the on-demand section, britbox is supposed to be free for xfinity. However, for the last two days, it's not. It had some really interesting shows, but for some reason, xfinity decided to lie about it and not have it for free. Talk about false advertising. What do we have to do, stand on
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user_gmeag0 Have you tried to unplug and plug back in your set-top boxes to see if they update?
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Onsite Technician - Unprofessional and unwilling to complete job despite still being on-site
I had appointment for a technician to come onsite 11/13/26 with an arrival window of “between 2:00p-4:00p” … The technician apparently arrived right at 2:00p, and I unfortunately didn't hear him at first. When I checked outside at 2:20p, he was already walking away. Even though he was still at the p
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Customer Service
Can't believe technical support didn't know that the feature is missing! Did technical support at least test the application before it was released?
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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@user_zx94cc thanks for taking the time to reach out and create a post on our Xfinity Community Forums page. You should still be able to get your transfer PIN even if your Xfinity Mobile service is suspended. Here is some information on how to get yo
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Xfinity refuses to follow FCC Local Portability rules
Xfinity phone rep Anne is refusing to comply with the FCC Local Number Portability rules. I owe a balance on my account and my phone is not active at the moment to get a transfer pin send to my phone number. Anne is telling me the only way to get the pin is to pay the balance. We cited the FCC LNP r
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