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Awful customer service.
Paid for MLB package and then cannot access it! Transferred to 2 chat agents. Then called 800#. Talked to 3 people kept getting transferred until they basically hung up said the office was closed. Awful. Wish there was another option!!
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Customer Service
Request to Waive $100 Technician Recovery Fee Due to Building Infrastructure Issue
I’d like to dispute a $100 Technician Recovery Fee from a recent technician visit. The technician determined that the issue was not caused by my Xfinity Gateway, customer-owned equipment, or in-home wiring. He explained that the issue appeared to be related to the building’s infrastructure/network c
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Your Home Network
Horrible customer service and billing
i canceled my xfinity mobile line last year and had to call 4 more times this year with promises i would get a credit back for the canceled line and now i have a $357 bill and collection notice. my last bill shows a $233 additional charge that doesn't even show what it is for? the billing and custom
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Plan
Hello @binaural2000, and thanks for reaching out. Looking in our systems I do show there is an active engineering ticket for this issue being 'service impacting' (what we call an SI ticket.) It is currently being worked and was last updated to
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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Xfinity mobile scam
I switched from Verizon over a year ago. I went directly into the store and spoke to two separate employees. I was paying over $120/mo with Verizon and I wanted to make sure that my price would never be that high. The two employees both reassured me that the price for 2 lines was 30/mo for the entir
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Billing
@user_6jt0qn Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you've encountered while trying to resolve these concerns. I would like the opportunity to review the chat documentation
xfinity chat not honoring price
I have spent numerous hours chatting with xfinity support and thought I got a great deal only to find out I was lied to and they will not honor the price I was given I have downloaded the chat explaining what I was being offered and even received an order # only to find out that it did not go throug
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Rise in monthly bill
I am writing regarding my Xfinity bill, which has increased from $31.47 to $71.47 after the promotional period. This increase is very difficult for me to afford. Could you please review my account and let me know if there are any new promotions, discounts, or lower-cost plans available that could br
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Hello Krewzer thanks so much for following up regarding this shopping cart issue. The order should have timed out by now but should also be cleared by clearing site cache/cookies. If the order is still in your cart when you check next, please let us
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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Thank you for your response. I am a student and cannot afford such a significant increase in my monthly bill. I am not interested in switching my mobile service. I would like to keep my internet bill close to the previous amount of $31.47. If no prom
Rise in monthly bill
I am writing regarding my Xfinity bill, which has increased from $31.47 to $71.47 after the promotional period. This increase is very difficult for me to afford. Could you please review my account and let me know if there are any new promotions, discounts, or lower-cost plans available that could br
Question
Got it, thanks for confirming that. I'd like to do everything I can to help look into this further. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message:
membership benefits
I don't understand why I am not eligible. I have xfinity internet and am the primary user. No help from the AI assistant
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Xfinity Support
I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?
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Plan
@user_6im52o Thank you for connecting with us about your service concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.
Xfinity Service has been out for 10 days
We had a huge storm here in Northwest Indiana . I understand it takes some time to get everything back up and running but I’m left in the dark I can’t get ahold of customer service and people in other parts of the town have service .
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I am having the exact same issue. Has there been a resolution?
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Sorry... the issue was never fixed for me. Someone from Comcast contacted me and offered to help me change my plan to add the service I wanted. I took them up on the offer and they helped me add the service without messing with what was in my
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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Its not good business to have people on a chat that work for xfinity quoting bogus prices. Whats in it for them? I need to get our plan lowered or I will have to cancel all together. And please remove starz from my account.
xfinity chat not honoring price
I have spent numerous hours chatting with xfinity support and thought I got a great deal only to find out I was lied to and they will not honor the price I was given I have downloaded the chat explaining what I was being offered and even received an order # only to find out that it did not go throug
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This did not work on my phone. I am able to clear the cache but unable to clear the data. RCS chats still shows "connecting"
Rcs messages not working
I just switched my phone from T-Mobile to Xfinity today and my RCS messages aren't working and I tried so many ways. It's stuck on connecting
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Repeated intermittent DOCSIS outages – LAN stays online while Internet drops
I’m having repeated intermittent Internet outages on an XB7 (CGM4331COM). Wi-Fi/LAN stays working and 10.0.0.1 remains reachable, but Internet connectivity drops and the gateway sometimes turns red. During the latest outage, 10.0.0.1 responded to ping while 1.1.1.1 did not. On Aug. 22 I captured ano
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Your Home Network
Thank you very much for that confirmation. I will be happy to look further into that issue and escalate that over to the Mobile team for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complet
Xfibity store assured me I would get a new line discount and then denied that she said that.
Hello, I was unhappy with my iphone so I went within the 14 days..The lady told me because they had no pixel 10 phones in the store I could switch temporarily to my old phone then come in on the 20th to get a pixel 11. I asked her will I still get the new line promotion. She said I'd be eleidgeable
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https://forums.xfinity.com/conversations/x1/set-channel-manual-recording-button-missing/6a7c8a38b3ed1847a094da54 Once again, this issue is remaining confusing and frustrating. I created this other thread over 10 days ago asking about the same issue.
binaural2000
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14 hours ago
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CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
Question