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@Barmar. I completely understand your point. Without a confirmed root cause, I can’t say with certainty that the same issue couldn’t happen again, and I don’t want to give you an assurance we can’t support. At this time, we do
Filter rules disappeared
I had dozens of filter rules set up in my Xfinity Email. This morning they're all gone. Is there a way to get them restored from a backup?
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Good Afternoon, @user_vjyo58 I’m sorry for the trouble you’ve experienced with the returned payment and the unexpected $72 balance. I understand why you want this reviewed, especially after being told your bill would be reduced. Since thi
Executive Customer Relations
@Xfinity @XfinitySupport I am requesting immediate contact from Executive Customer Relations regarding serious unresolved issues with my account. Since July, I have experienced repeated misinformation, unauthorized account changes, billing discrepancies, denied requests for supervisors, and unaccept
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Lmtd basic converter charges
I’m being charged for Lmtd Basic Converter $13.85 - it says “This Equipment is Inactive, To Avoid Future Charges Please Return The Equipment To your Nearest Service Center.” i can’t locate the device to return and don’t think we’ve ever used it. What can I do to avoid future charges?
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Billing
Sounds good. Let us know if you need any help to activate it when you do. If you head over to https://www.xfinity.com/support/internet/customerowned, you can see a list of compatible modems.
Internet Download and Upload Speeds Not Close to Plan
Hello, My issue is that my internet download and upload speeds are nowhere near what my plan states. Below is a screenshot of my current internet plan. I've reset my router many times (I have an ARRIS SBG10 router) and have run internet speed tests; they average around 150 Mbps - 170 Mbps download a
Question
It was a pleasure assisting you getting your modem removed off your account. We do appreciate you and we truly do appreciate your business!
How to remove unused customer modem from my account?
I have a Customer Modem on my account. I no longer use the Customer Modem. (I now have an Xfinity Gateway which I use.) I would like to remove the Customer Modem from my account to avoid confusion. I tried to remove it using the Xfinity app, but was unsuccessful. How do I remove the Customer Modem f
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Unless you can tell me you know why it happened and the problem has been fixed, I don't think we can consider it truly resolved. It seems like it could happen again any time. You say you're migrating to a new email platform. If that has a different
Filter rules disappeared
I had dozens of filter rules set up in my Xfinity Email. This morning they're all gone. Is there a way to get them restored from a backup?
Question
Hi, @cpupro! Thanks for meeting us here today about the remote request. We're happy to help. Please send us a DM with your name and complete service address. We look forward to hearing from you. To send a "Direct Message" to Xfinity Support: C
Need New Remote Controls
I am currently not able to get to a Xfinity store to get new remote controls. I have 3 remotes that are old and need to be replaced. Is it possible to have these sent to me? Please advise,
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We can help with this here. Can you please send us a direct message with your full name and service address? How to Send Us a Direct Message: 1. Click "Sign In" if necessary.2. Click the "Direct Messaging" icon.3. &
Transfer the cell phone from my wife’s account to my account
I am looking to transfer my cellular out of my wife’s account with Xfinity into my account with Xfinity.
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I agree. Bring back ability to select favorite channels! I do not want to waste time scrolling through hundreds of channels I never watch.
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
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Help with router connection
The cable does not fix the plug in on the router
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Your Home Network
Hello @vavoom, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I do apologize, but we don't send emails with discounts for third-party modems. Are you sure the email is from Co
UPGRADE15
I received an Xfinity equipment-upgrade email offering 15% off a Netgear CM3000 modem using promo code UPGRADE15. I followed the link in the email and purchased the recommended modem, but the coupon code was rejected at checkout. Could you please honor the advertised 15% discount through a refund or
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Thanks for bringing this to our attention user_2sjh5s! If that wiring that was left has no purpose then we definitely don't want it left exposed and would be happy to look into connecting with our local teams to get that removed for you 👍 To get sta
Loose wiring on side of house
The contractor for Xfinity left excess wiring under the box for internet. It is hanging on to the siding. Do I have to live with it or is their a solution. I have pictures.
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First, I’m very sorry for your loss, @user_vygbw7. We appreciate your reaching out, and I completely understand wanting to have all the details in writing before making any changes. I can review the account to clarify any existing agreement,
Deceased account holder transfer and internet plan review
My father has died. I inherited his home and have continued paying for the Xfinity internet service, but the account remains in his name. I would like assistance with two matters: 1. Account ownership transfer I want to transfer the existing account into my name without interrupting service. The tra
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Thank you for the insights. I'll upgrade the modem; hopefully there's an improvement and the speeds are closer to what I'm paying for.
Internet Download and Upload Speeds Not Close to Plan
Hello, My issue is that my internet download and upload speeds are nowhere near what my plan states. Below is a screenshot of my current internet plan. I've reset my router many times (I have an ARRIS SBG10 router) and have run internet speed tests; they average around 150 Mbps - 170 Mbps download a
Question
I should have said : Pull in more money FOR the company not from the company.
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
Question
Same concern here. Bring back the scheduled tab and the red dot! I also noted on the recordings tab that they only list the title of the episode and not the show. Fine if I have multiple episodes but confusing if I’m current. Pleas
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
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This was the product linked in the email I received. See below. Is that helpful?
Modem Discount
Just received a notice from Xfinity that I need to purchase a new modem as mine will no longer be supported. They gave a 15% promo code. Netgear says the promo code is not valid. Any idea how to receive the 15% off
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The streaming app was never user friendly but it is now completely unusable. This affects my 4 LG TVs as well as my iPhone. There is no efficient way to find the HD channels that does not involve scrolling through 800 channels. I will be searching fo
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
Question
UPGRADE15
I received an Xfinity equipment-upgrade email offering 15% off a Netgear CM3000 modem using promo code UPGRADE15. I followed the link in the email and purchased the recommended modem, but the coupon code was rejected at checkout. Could you please honor the advertised 15% discount through a refund or
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Customer Service
I need to get a hold of somebody in customer relations. I've tried to call Xfinity and I've been getting text messages, for two weeks after my service even got hooked up, that my bill was overdue and I was in danger of getting shut off. I have Inter
user_vjyo58
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Executive Customer Relations
@Xfinity @XfinitySupport I am requesting immediate contact from Executive Customer Relations regarding serious unresolved issues with my account. Since July, I have experienced repeated misinformation, unauthorized account changes, billing discrepancies, denied requests for supervisors, and unaccept
Question