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Cannot access order agreements

Good day, I was to view my order agreement documents under the Legal Agreements and Contracts section, however when I click on the link, the page tries loading, but shortly after, display's the following error message: We are having some trouble connecting to My Account. I click on the Try Again b

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@EG​ i still need a response from Xfinity or Comcast on this

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Unreturned equipment charge scam

I canceled Xfinity internet service in January. I was then sent a bill for $120 for unreturned equipment. I was informed this is for a Flex device. I think I received this a couple years ago free from Xfinity. I was never told it was to be returned if I ever cancelled. I never used it. Can't even s

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Thank you for your feedback @user_8yr5sv we will share it with the appropriate team. Please do not hesitate to reach out if we can assist with anything in the future. Have a wonderful day and thank you for being the most important part of XFINITY! &n

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can't check or change billing info on Comcast

I've seen squirrels make better websites. Holy shit Comcast is the worst company I've ever dealt with. Now I have to call their support line to talk to their foreign call center where no one speaks English. Comcast is shit, I'll be switching.

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Hello user_qytdrg Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

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Outage in Houston

Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible"). Would it be possible to let m

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Hey! I don’t have different services, I just have one and it’s my home internet. I don’t know if it’s unofficial but this is the first time something like this happens

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Debt collector

Just got a message from a debt collector saying I owe Xfinity something but on the app it says I owe nothing and that my payments are up to date.

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Nah, fix your damn site. I shouldn't have to talk to a 30 different people to do a simple billing change. Maybe hire people who know how to do web development. There's literally dozens of posts about how awful your website is. If only the company spe

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can't check or change billing info on Comcast

I've seen squirrels make better websites. Holy shit Comcast is the worst company I've ever dealt with. Now I have to call their support line to talk to their foreign call center where no one speaks English. Comcast is shit, I'll be switching.

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@Iamjose It's always best to err on the side of caution and avoid clicking on any pop ups you see while browsing the internet. I'm glad you reached out before entering any of your personal information.

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Announcement. I received above post and I think it is a fake

Congratulations! May 27, 2024 Every day, we select a small group of Xfinity users to participate in a customer satisfaction survey and give them a chance to receive exclusive rewards from our partners and sponsors. This is our way of expressing our appreciation.By participating

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Second Modem just for Voice Connection?

Hello, I recently purchased a Netgear modem router to replace my Xfinity Gateway. The new router does not have a landline connection, though I have a voice line and would like to keep it. I read elsewhere here on the forums that it’s possible to use a second modem just for voice, but at the Xfinity

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@user_qytdrg​ Yep, I saw those earlier fixed times quoted for restoration and now, May 27, back to the dumbfounded 'asap'.

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Outage in Houston

Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible"). Would it be possible to let m

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Yes extremely upset that H&I was dropped without reason or explanation. Yet one more reason why I'm not strongly considering cutting the cord after paying for full Xfinity service at three different home locations - had enough!

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What happened to Heroes & Icons TV

What happened to Heroes & Icons TV? Use to be broadcast on Channel 116, but was removed without notice or explanation and replaced by some Spanish language channel.

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Debt collector

Just got a message from a debt collector saying I owe Xfinity something but on the app it says I owe nothing and that my payments are up to date.

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Thank you for reaching out on the forum @user_8yr5sv We would be happy to assist with any account concerns or questions. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary C

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can't check or change billing info on Comcast

I've seen squirrels make better websites. Holy shit Comcast is the worst company I've ever dealt with. Now I have to call their support line to talk to their foreign call center where no one speaks English. Comcast is shit, I'll be switching.

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can't check or change billing info on Comcast

I've seen squirrels make better websites. Holy shit Comcast is the worst company I've ever dealt with. Now I have to call their support line to talk to their foreign call center where no one speaks English. Comcast is shit, I'll be switching.

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I have the exact same issue. Never ever had a problem with our cell phones until we switched to Xfinity now our phones won't call out and no one can call us. It's both my phone and my husband's phone. I'm ready to get rid of Xfinity over the issue.

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phone not connected to network

Over the past several weeks I try to make a call and get the same message "Your phone is not registered on a network so yo can only make emergency calls". I have to restart my phone each time this happens. The bigger problem is if someone is trying to call or message me and I'm unaware the problem

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I think it's too good to be true. But I prefer to ask...

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Announcement. I received above post and I think it is a fake

Congratulations! May 27, 2024 Every day, we select a small group of Xfinity users to participate in a customer satisfaction survey and give them a chance to receive exclusive rewards from our partners and sponsors. This is our way of expressing our appreciation.By participating

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Thanks for your attention EmilyB. It was a "box" that suddenly opened while browsing Google and there it is...

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Announcement. I received above post and I think it is a fake

Congratulations! May 27, 2024 Every day, we select a small group of Xfinity users to participate in a customer satisfaction survey and give them a chance to receive exclusive rewards from our partners and sponsors. This is our way of expressing our appreciation.By participating

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user_g7upib Hello, and thanks for reaching out with your request for a new device. We can have one shipped to you pretty easily, or if you have a store near you, they can swap at anytime. If you prefer shipping I'm happy to help, and you will find us

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TALK TO A HUMAN

The cumulative number of hours I have WASTED over the past 5 years from attempting to get in touch with Xfinity is alarming, not to mention I never leave an interaction with Xfinity feeling good about the service I received. It's not the employees fault-- it's the forced automations on the phone tre

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@Iamjose Thank you for reaching out to our community forum to let us know about the survey you received and thank you @EG for moving the post for more exposure. Did you receive this in an Email? If so, you can report it to our Customer Security Assur

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Announcement. I received above post and I think it is a fake

Congratulations! May 27, 2024 Every day, we select a small group of Xfinity users to participate in a customer satisfaction survey and give them a chance to receive exclusive rewards from our partners and sponsors. This is our way of expressing our appreciation.By participating

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