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Cable box doesn't work
Cannot get xfinity cable, but see error from cable box. Restarted it numerous times. Error
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Customer Service
100% AGREE! Xfinity/Comcast has raked this customer over the coals long enough! If NFL NETWORK and RedZone aren't back by Aug. 30th I'm switching for good!
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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user_h6lach thank you for using the Xfinity Community Forums page to reach out today. I understand that you have recently made a change to your level of services, and you want to confirm it. I do want to clarify that if you have cancelled an XM accou
Xfinity Service Cancellation Confirmation & Bill Adjustment
I cancelled my Xfinity service on the 10th of July. I had Xfinity Internet & Mobile. I requested for all services to be cancelled but suspect only my internet service to have been cancelled. My Xfinity mobile bill amount changed and has two smart watch line charges. I used their free smart watch pro
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Blocked from Upgrading my iPhone?
I need to upgrade my iPhone 12 and have tried to order an iPhone 17 three times at the local Xfinity store. First they couldn't get the order go through for an in store pick up and then tried a delivery order. All three times the order has been cancelled within 3 days because "they can't verify my i
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Customer Service
@Again Why? Xfinity/Comcast is a billion dollar company! I'll be switching services before I pay another penny if they raised rates again for NFL Network/Redzone
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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The https://www.xfinity.com/idtheftclaimform link is still valid for this purpose, as this would still be considered a form of ID theft. These forms go directly to our Comcast Customer Security Assurance Team, who investigate ID Theft claims. You can
Anyone else have credit card info stolen?
Yesterday I had fraud happen on my bank card where someone made an initial small purchase from Amazon Prime for $1.97, followed by larger purchases at an online scooter and electronic stores. My bank denied the charges and cancelled my card. The strange thing is this card is only used for one purpos
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Hey there, user_c76hbn! We appreciate you reaching out with your cancellation issue. Not to worry! You have reached the right team to help you with this request. To proceed, we will need to access your account. Please send us a direct chat message wi
I'd like to cancel my service, but phone service is not working
I need to cancel my service, and I tried doing it over the phone, but every time I receive a call back, there's no one on the line. I've already spent enough time on this. Please help me. Thanks.
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Stop saying "Comcast pays programmers" WE THE CUSTOMERS PROVIDE THAT MONEY FOR PAYMENTS TO PROGRAMMERS!! GET OUR NFL NETWORK AND REDZONE BACK! If it's not back by end of August it's bye bye Xfinity for good!
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Hi @user_fq989w, and thanks for reaching out on our Xfinity Community Forum! That's awesomet that you want to add our Internet and Cable at a new address!❤️ To make sure we're providing the best information, can you clarify whether you're looking to
New Location for Internet and Cable
Hello, I am trying to add internet and cable at a new location. How can I add that to my account?
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Xfinity Service Cancellation Confirmation & Bill Adjustment
I cancelled my Xfinity service on the 10th of July. I had Xfinity Internet & Mobile. I requested for all services to be cancelled but suspect only my internet service to have been cancelled. My Xfinity mobile bill amount changed and has two smart watch line charges. I used their free smart watch pro
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Customer Service
Hey there, @Ravenartist, thanks for reaching out through Xfinity Forums regarding your bill. I know how important it is to have a bill within your budget. You have reached the right place. We would be happy to see what options we have available. Plea
My latest bill is incredibly insulting...seriously??
Wow, so I look at my bill this month and it's almost a third higher than it was last month..how is that even possible. And I cant even watch a movie tonight/stream anything because Im on the end of data on my limited plan. I think everyone gets unlimited data besides me. Diamond member doesnt seem t
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I'd like to cancel my service, but phone service is not working
I need to cancel my service, and I tried doing it over the phone, but every time I receive a call back, there's no one on the line. I've already spent enough time on this. Please help me. Thanks.
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Customer Service
@XfinityVianney The link you provided appears to be used to report that someone has stolen my identity and used it to acquire Comcast services, which is not my issue. I had the information for the bank card that I only use for Comcast payments stole
Anyone else have credit card info stolen?
Yesterday I had fraud happen on my bank card where someone made an initial small purchase from Amazon Prime for $1.97, followed by larger purchases at an online scooter and electronic stores. My bank denied the charges and cancelled my card. The strange thing is this card is only used for one purpos
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user_57892i Thanks for reaching out to us with your concerns. Can you please tell me if you are seeing an error message on the screen when you try streaming from the device?
My television is not streaming
I have a Roku TV in my bedroom and it’s not streaming and I paid for two TVs to stream
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Received XB8, should it have been XB10?
I am moving to a new house. At this address, I was advertised, and purchased, 2 Gbps symmetrical service. Xfinity Assistant says that “Your level of service is XI - NextGen MGig FDX including download speeds up to 2000 Mbps and upload speeds up to 2000 Mbps.” However, I only received an XB8 and not
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Your Home Network
ok button on remote
Can the remote or box be programmed so that my mother doesn't have to hit ok to have the channel register? I saw a few threads here, but they were over a year old and I'm hoping something has changed.
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X1
Hi @user_f29z2h thank you for contacting us about downloading the Xfinity app. Sorry to hear you are experiencing issues downloading this. You can visit: https://www.xfinity.com/apps for the direct link to downloading this on your Apple device. &nbs
XfinityEva
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Xfinity pro extender activate
I need to activate my pro extender. I am having a hard time getting the Xfinity app to download on my iPhone.
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