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VDreadstar, Hey there! Thanks for reaching out. I can definitely understand how frustrating it is to have the app freeze during ad breaks and then have to restart each time. I can definitely undersnad the inconvenience caused by this experienc
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Thank you for reaching out @user_e8apgw Did you have a balance owed on the previous iPhone?
Frustrated with Xfinity Mobile support regarding Trade In
On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir
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Technical support
I have open wifi instead of regular wifi which is included in my plan
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Customer Service
@user_2fe756 Thank you for taking the time out of your day to bring your experience to our attention. You should most definitely never feel that you were mistreated or disrespected. Per our chat the experience you had has been reported. We would be
Report to make
This is the most disrespected I’ve felt in my life. Horrible service. Your chat support agent Carol, lied that there’s no chat ID after I let them know I’m filing a complaint for their horrible service.
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Hello how are you @user_i1a5iy? Our team can help by reviewing your bill and services. Just send us a direct message when you have a moment. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinit
Getting the run around
I'm dealing with a runaround trying to finalize a renewal. Retention confirmed a $40/month 300 Mbps plan with a 5-year price lock is available to me, and I'm ready to sign — I just also need a $100 technician fee waived for a minor relocation of my existing line (moving it about six feet to a spot o
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user_153423 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to confirm are you using these directions on how to manage multiple accounts with Xfinity? You mentioned it's giving you an error that you have to change th
Removing an Inactive Account and Address on my Account
I have tried multiple times to unlink an inactive address on my account multiple times. I keep getting a message that I have to change the primary name on the account. I am the primary user on the account and should not have to do that. We sold that house so no longer have xfinity there but I still
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user_sb7hfj Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had trouble getting assistance with your account. Can you elaborate on what you need our help with? We'll be happy to provide you with a
How to get to a live person at Comcast to resolve all issues!!!
Comcast/Xfinity has the worse customer service. There chat line is automatic and doesn't answer questions. They need a live 24/7 customer service line. I have been trying to get online without any luck to correct information and review billing. They have messed up our billing multiple times. NOW, al
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Good morning @user_k7q6xw, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the charges on the bill for the tech recovery, I know getting an extra charge on the bill is never someth
Surprise $100 Technician Recovery Fee after a service move
I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans
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Good morning user_mdf05r, Thank you for sharing the experience you are having with the slow connections and our chat support. I'm sorry that the chat support system left you without helping clear up the slow speeds. Slow speeds can impact the entire
Can I get a refund?
I pay $156 a month for 1.1 gbps high speed internet. We rarely actually get that. Tonight, for example, tested at 80 mbps. 80 mbps out of whats supposed to be over 1000 mbps. Im wasting my money on this terrible internet service that also has terrible customer service. Tried to use the chat and the
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Hello user_gwqluk, I hope that your week is going well. I'm sorry for the trouble you are having with accessing paramount plus online. At this time Xfinity is not a participating provider with paramount+ with showtime. The service is limited to our l
Paramount plus with showtime
I’m being billed and I can watch through my cable box but I don’t have a login to watch through the app or on my phone. Comcast isn’t listed as a provider to activate from the list in the paramount t app and paramount isn’t listed on Xfinity.com/yoursubscriptions I can watch through my cable box, no
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user_llxefx We appreciate your time in reaching out to us here on our Xfinity Forums. This definitely is not the experience we want for our valued customers and I'm glad you've reached out to us here on our Xfinity Forums. Our team can help and we wi
Missing device
In March, I ordered a new device which was damaged during shipping and sent back. I have called multiple regarding the missing device and I’ve been told that a ticket was started and that I will receive the device in 3-5 days and still nothing. I have been billed every month for the device that I ha
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I know, what happened to customer focus?
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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How to get to a live person at Comcast to resolve all issues!!!
Comcast/Xfinity has the worse customer service. There chat line is automatic and doesn't answer questions. They need a live 24/7 customer service line. I have been trying to get online without any luck to correct information and review billing. They have messed up our billing multiple times. NOW, al
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Customer Service
I now have a collection due to service address change errors.
I moved into my first apartment alone from my childhood home at the end of Dec 2024. I had put the Internet in my name after my father had passed for my family to have service. When I was inquiring about the upcoming move, I was told I'd have to pay $357 to be eligible to do so. I paid that, and pro
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Billing
Removing an Inactive Account and Address on my Account
I have tried multiple times to unlink an inactive address on my account multiple times. I keep getting a message that I have to change the primary name on the account. I am the primary user on the account and should not have to do that. We sold that house so no longer have xfinity there but I still
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Sign-In and Account Management
NFL network
Xfinity gave me a reason to drop cable and add streaming services. Resolve the issue with nfl network before pre season or cancel my account.
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Channels and Programming

@user_uvxr63 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
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comcast.net
why can i not access my comcast.net email
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