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I would like to switch to Xfinity Now and add Now Mobile. I have been unable to make the change in my Xfinity Account online.
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Customer Service
Hello and welcome to the world of Comcast and the ever increasing prices with no improvement in service.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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I know exactly how important it is to keep costs down as much as possible these days, and above all, we always want to make sure you're getting the best rate possible for your services. We'll also be sure to never raise the cost of your services with
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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No, it is a stand alone Xfinity router XB7 or XB8.
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
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Accepted Solution
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Internet Connectivity Still Terrible After Replacing Modem
Hello, After going back and forth with Xfinity for months, I recently replaced my modem with a Hitron CODA56. A tech from Xfinity installed it just to make sure that everything was set up correctly. My internet connection is still horrible, inconsistent and unreliable. At times it is fine and at oth
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Problems with XiT-6 Box
On December 31, 2025, Leonel arrived to deal with my pixelated tv picture. Leonel changed my service from cable TV to wireless and installed two new Xi6-T boxes. The one in the great room has worked flawlessly, the one in the bedroom failed after about ½ hours and began displaying either a blank scr
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X1
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please do not post private information such as your address publicly. Please edit your post to remove the address. We offer convenient self-se
Customer service phone number
I need a phone number to call Xfinity and talk to a live person
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Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
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Customer Service
Mine has gone up $20 with no changes (bill received Jan 2026). The bill goes up every year with no changes in service. They do NOT value long term customers. Just price increases. If you go to the store or telephone to look f
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
CaptainToad thank you for using the Xfinity Community Forums page to reach out regarding your service. We can definitely assist you with making changes to your current level of service. You mentioned prices have gone up to a range that is out of your
Cancel internet service
How can I cancel my internet service online? My monthly rate just goes up to $79 from $35 after first year of service, which is an unacceptable cost for me.
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Is service out in my area I live at 1159 East Main St. in Jonesborough , TN 37659
Customer service phone number
I need a phone number to call Xfinity and talk to a live person
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@user_wwt3op - I completely understand where you’re coming from. It’s frustrating to see changes to a lineup you’ve grown accustomed to, especially when it feels like the value of your package has shifted. While programming l
Suddenly have to subscribe for Syfy, USA, E! channels?
Why can I no longer access multiple channels that I am paying for? They were available yesterday.
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@user_mx96me Thanks for reaching out to us if you got the notification to transition your Comcast e-mail to Xfinity all you need to do is follow those instructions to migrate your Comcast e-mail to Yahoo.
Email status
I no longer have Xfinity as my tv/Internet provider. However, my email that I've had for 20+ years, @comcast.net still seems to be attached to Xfinity. I have attached it to a Yahoo account as directed by the website. Is there anything else I need to do to make sure this email account stays active?
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Under all compatible modems by brand it says "Next Gen Speed Tier there;
Netgear CM3000 still supported for NextGen speeds?
I checked the list of compatible modems for next gen speeds today and I remember seeing the CM3000 on the list. It's not on the main page but lower on the page, if you click on the "See all modems" then on "Compatible modems for enhanced speeds", it's listed there but without the upload speeds. Does
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Hello @Ladd2, when you followed the link above and selected the remote type, did you try clicking Can’t find your device or brand? Try without a code under the brand section? If so, please follow those steps to see if that works for you.
X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
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user_rcfnec Good morning! Thank you for reaching out to our Xfinity Forums Community regarding your services. That can be disappointing to have a delay with services being restored. I'd be happy to take a look, and assist you in getting your services
WiFi not restarted after paying bi
Hi there, I paid my Comcast bill last night (I’m not a new customer; the bill was overdue due to a CC issue). The balance is now $0. The WiFi was supposed to start 5 minutes after paying the bill, but it’s been about 18 hours and it still is not restored. The Xfinity chat bot couldn’t help. Who else
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Cancel internet service
How can I cancel my internet service online? My monthly rate just goes up to $79 from $35 after first year of service, which is an unacceptable cost for me.
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Customer Service
First, try pausing it and see what happens; https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
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Arris inquiry
I see an Arris group inc as a device connected to my gateway. What is it? Do I remove it?
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