Xfinity Community Forum

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glad to know this isn't just happening to me with the app. it's been going on for over a week now..I can only access rewards through the webpage

user_2r75av

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15 hours ago

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App malfunctioning!!!!

NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!

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@user_vt5z1d I just got forced to move my Comcast to yahoo and it [Edited: Language"].. Advertising in inbox, difficult to use. Been a Comcast email holder for 20 years. If I would have wanted to deal with yahoo I would have for free and not pay Co

Again

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15 hours ago

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Will comcast force us to transition to yahoo email?

I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH

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Accepted Solution

Thanks for working with our team to get the arm/disarm button working again, @user_6zu3mq! Our community is filled with knowledge to fix any problem. We appreciate that you are part of it! For community knowledge, when your account is linked to mor

XfinityRay

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15 hours ago

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Xfinity Home iPhone App

Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik

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Thanks for working with our team to get the arm/disarm button working again, @user_6zu3mq! Our community is filled with knowledge to fix any problem. We appreciate that you are part of it! For community knowledge, when your account is linked to mor

XfinityRay

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15 hours ago

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Xfinity Home iPhone App

Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik

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Good evening @user_wj9zwy, and thank you for reaching out on our Community Forums-we truly appreciate your time. You can access your billing statements at any time through the Xfinity app or online via our web portal by following the steps listed

XfinityAlyssaA

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15 hours ago

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I need to reduce my bill

Please send me a copy of my bill and what I am paying for.

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I just got forced to move my Comcast to yahoo and it [Edited: Language"].. Advertising in inbox, difficult to use. Been a Comcast email holder for 20 years. If I would have wanted to deal with yahoo I would have for free and not pay Comcast over $200

user_vt5z1d

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15 hours ago

to the conversation:

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Will comcast force us to transition to yahoo email?

I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH

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This is just a post for closure on this issue. I worked with someone through direct message and we found that my issue occurred when I linked a relative's account to my Xfinity ID and it became the default account under my ID. I followed the below st

user_6zu3mq

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15 hours ago

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Xfinity Home iPhone App

Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik

Question

@Yusonoz7879 I do not have access to my Comcast email. I am trying to locate any emails from SSA. You don't give a lot to go on here. Have you migrated to Yahoo! Mail? If so you would go to https://mail.yahoo.com or https://login.yahoo

Again

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15 hours ago

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Email

I do not have access to my Comcast email. I am trying to locate any emails from SSA.

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@user_za4rku Thank you for sharing your resolution.

XfinityLinda

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15 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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I need to reduce my bill

Please send me a copy of my bill and what I am paying for.

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Customer Service

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@SadSkye7 I followed the prompts to convert to yahoo based on many emails from xfinity saying I had to and now I can't get into my comcast account and I hate yahoo email! How can I get back????????? Once you've migrated you can't come back.

Again

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15 hours ago

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Reactivating my Comcast email address

I activated my Disney plus, Hulu package using my Comcast email address because I thought I had to. When I went to sign into Disney, it sent a code to my email that I can’t access because my Comcast email has been deactivated, probably for at least a year now. I can’t figure out any way to reactivat

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@user_Joel I'm going to tell you something I told another customer. Send spam and phishing emails ONLY to Comcast or you're going to end up with a lot of unforeseen problems, like they did.

Again

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15 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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Xfinity communications box

Hello, I was involved in an accident on March 6th in which I pulled into the parking lot of a gas station and while doing so drove over an Xfinity communications box embedded in the roadway and it collapsed under my vehicle. The front of my vehicle fell into the communications box damaging the front

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Getting Started

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@user_dev51v how do I find old Comcast emails? Can you give us more information about what you're looking for?

Again

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15 hours ago

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Email

My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?

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@southendjohn thanks for letting us know. I will submit feedback regarding your issue for tracking. If anything else comes up, do not hesitate to reach out by creating a new post on our forums page.

XfinityAbel

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15 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

I do not, thank you. The problem has cleared up on its own, but the fact that many customers aroudn the country had the same problem at the same day continues to be interesting.

southendjohn

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15 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

@southendjohn thanks for taking the time to post on our Xfinity Community Forums page. I see that you had an issue accessing recordings from the last watched menu, and seems to have resolved on its own. Did you still need assistance?

XfinityAbel

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15 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

@user_jqjigl Let me make sure I understand, but I am pretty sure I don't. You have three comcast.net accounts. One was migrated and the other two haven't been? Or, all three migrated, but only one is able to download comcast.net

Again

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15 hours ago

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my email mygrated to yahoo

3 accounts but i can only see 1 and the other 2 try to download from comcast servers 20,000 plus from 2017that i don't want and there is no way to delete them

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@user_k2fvo6 Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know

XfinityLinda

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15 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

I'm glad to hear the issue is resolved, user_21e95c. We'll mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

XfinityDilary

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15 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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