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Help updating request to bury a cable line
I need to update my request to have a cable buried. The service request number is [Edited: "Personal Information"]. I got notified that my property was marked but it wasn’t. I also want to update the details on the request to make sure they schedule the appt with me so I can make sure I am here. I’v
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Customer Service
Modem keeps rebooting
We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?
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Your Home Network
@HenryQDB After the 90 days, if you have fulfilled all requirements, it can take several days to a few weeks before you get that card. Be patient.
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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I can not seem to find the Xb10 modem at my local store
Hello! I have recently been having alot disconnects from my wifi and high ping and latency issues, with up and down bandwidth issues. I went online after constant restarts and also have a tech coming out Wednesday, but while I online I found to there is a xb10 that came out in Jan. My store does not
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Customer Service
@user_hri83y Please don't post about your issue more than one time as that is against our Forum Guidelines and the Acceptable Use Policy.
3rd party email client issues
I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client
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Thank you very much for checking. We can most certainly help take a further look @HenryQDB. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfi
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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I am experiencing the same problem here as well. Former Comcast customer here since October 2017 when I moved out of their territory. I use Thunderbird here to handle my two Comcast email addresses. Working without a hiccup for past 8 years. Suddenly
Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.
Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc
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No internet connection
I have spoken to over 7 live agents through chat with NO resolution… I can’t get ahold of anyone on the phone. I just became an Xfinity mobile customer but my WiFi won’t work so I am regretting my decision and I have been a customer for over 8 years. I will cancel if no one is able to help me.
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Your Home Network
I want to iterate on this as well. Something very odd is going on with how they meter their data usage. My internet usage behavior has remained largely unchanged since this summer. The usage reported for the last few months seems radically out of pla
Unexplained Data Usage Spikes since August 2025
Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage
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It has been over 90 since I created my account and purchased my plan, so that shouldn't be an issue. It was my mistake to say I used my Xfinity ID for the incitive tracker, I have tried both my account number and personal information, resulting in "r
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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I'm experiencing this same problem. How do I resolve it?
When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP
I can make and receive calls but I cannot get to the mailbox. When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP
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Were you able to check if the admin tool is available to adjust the settings there by chance?
UPnP Xfi
So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?
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Hey @HenryQDB, Thank you for visiting our official Xfinity Forums Community support page. In most instances, the account would need to be within good standing for 90 days to receive the promotional gift card. The Xfinity Incentive Tracker also works
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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I also am having essentially the same issue, where I purchased my plan in early September. At this time there was a student promotion, where purchasing the 1 Gig plan would entitle a $200 Amazon or Uber Eats gift card ~90 days after purchasing, as at
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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Thank you for reaching out to us @user_9tcgmz! I completely understand wanting to know what caused this increase. Are you able to load a PDF of a previous bill that was $73.29 using our app or website? Page 3 of the monthly statements should show a
From 73.29 to 112.71 with no warning?
after trying to deal with your horrible customer service for over an hour I’m gonna be making this post and then looking into what I can do legally considering you guys have spent 0 warning in any regard as to a almost 50% price increase. I have spent the same amount of money for Wi-Fi for over 2 ye
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From 73.29 to 112.71 with no warning?
after trying to deal with your horrible customer service for over an hour I’m gonna be making this post and then looking into what I can do legally considering you guys have spent 0 warning in any regard as to a almost 50% price increase. I have spent the same amount of money for Wi-Fi for over 2 ye
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Billing
I too am having the same issue. I recently updated the speed plan and upload speeds have not changed form the previous plan. Switched to the 2 gig plan and am getting 80Mbps which is exactly the same speed as prior to the upgrade. Chat support
user_unoto8
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Not getting 'Next Gen' upload speeds on new Arris s34 modem
Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad
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