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Jeff. I followed the instructions for apple mail on ipad. Even deleted the account and set it up again. Still won’t send email. Same thing on my iPhone 8. Anything else to check?
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Upgrading Internet Plan
Hi, I want to upgrade my internet plan now, but it's before my next payment cycle. If I were to upgrade now, on this upcoming billing cycle would I be getting charged the bill for my previous plan AND the new upgraded one? Or just the new, more expensive plan? Thank you!
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Billing
Thank you - I have done so
Billed for a watch that was supposed to be free and can't get it resolved
This is ongoing since last May, and despite promises from multiple supervisors, still isn't resolved. I was promised a free watch, and have it documented in a chat that I asked multiple times and was assured it was completely free. They sent me a watch that was more expensive than the free tier, and
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Thank goodness I have this support group .. been running around with circles with customer service for weeks before I found this group. (glad its not me) Everything everyone is saying is on point to what I've experienced. Has anyone been able to have
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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@user_1ha3hb Thank you for visiting Xfinity Forums for assistance with your promotion. We can definitely look into what has been done previously and go over the next steps here. May I please ask that you send us a direct message with your full name a
Billed for a watch that was supposed to be free and can't get it resolved
This is ongoing since last May, and despite promises from multiple supervisors, still isn't resolved. I was promised a free watch, and have it documented in a chat that I asked multiple times and was assured it was completely free. They sent me a watch that was more expensive than the free tier, and
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Greetings @user_7ro4a2, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have not received your new equipment, but you have come to the right place for assistance. Could you p
Upgrade Xfi gateway
Hello, I recently upgraded my internet to the 1.2 gig plan. I vaguely remember seeing a message that a new gateway would be sent to me since my existing one doesnt have the full ability to support 1.2 gig. Could you please help me track that? I'm not able to view that info on my account page.
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Which by the way youd have known I pay for the best internet for my area and only have a single laughable 2.5 gbps port. Many other things that will probably fly over your head.
L1 LIE: "Manesh" Fake Sep 5 XB10 Ticket + Escalation
L1 rep confirmed previous agent "Manesh" promised XB10 ticket on Sep 5, 2025, but it was never created. New escalation ticket #[Edited: "Personal Information"]created 4:25AM today for Tier 2 provisioning code override and XB10 self-install kit with priority UPS Next Day shipping. Account: [Edited: "
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Hello, @user_su2f5n thank you for reaching out over Xfinity Forums. I know how important it is to have access to your email communications and want to ensure you're able to receive those. When you're accessing your email account, are you doing that o
Not getting emails [Edit]
Not getting my emails. Where are they and how do I see them again???
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@XfinityEricB thank you! Do i need to do anything else?
Lost Smaller tv box
I had two tv boxes, the main one in the living room, and a smaller one in the bedroom. I need to now return the smaller tv box, (had it for 6 years) but was lost in a recent garage clean out. what should I do if I still have the bigger TV box, but not the smaller one?
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@XfinityPaula false, I bet you couldn’t name two things different between XB8 and XB10 because all you think about how is wifi (which even that was improved….) I’ll be looking into other providers if you can’t do anything else; I was promised the XB
L1 LIE: "Manesh" Fake Sep 5 XB10 Ticket + Escalation
L1 rep confirmed previous agent "Manesh" promised XB10 ticket on Sep 5, 2025, but it was never created. New escalation ticket #[Edited: "Personal Information"]created 4:25AM today for Tier 2 provisioning code override and XB10 self-install kit with priority UPS Next Day shipping. Account: [Edited: "
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Greetings, @user_6xidbo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our Yahoo email migration program. You have definitely come to the right place
Comcast.net email conversion to Yahoo is a bummer.
I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e
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Upgrade Xfi gateway
Hello, I recently upgraded my internet to the 1.2 gig plan. I vaguely remember seeing a message that a new gateway would be sent to me since my existing one doesnt have the full ability to support 1.2 gig. Could you please help me track that? I'm not able to view that info on my account page.
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Customer Service
@user_b0rl4b, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to dire
Downed wire in street
Our cable/ internet/ phone is out. The wire is laying out into the street where the snow plows are coming down the street.
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Billed for a watch that was supposed to be free and can't get it resolved
This is ongoing since last May, and despite promises from multiple supervisors, still isn't resolved. I was promised a free watch, and have it documented in a chat that I asked multiple times and was assured it was completely free. They sent me a watch that was more expensive than the free tier, and
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Billing
Xfinity Wifi Outage will not resolve
The winter storm hit my place recently and wifi has been out since this morning. The outage tracker only says the status is to be resolved "As soon as possible," but doesn't give any updates beyond that. Ai assistant won't direct me to a live agent for help either. Wouldn't be surprised if they neve
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I've been trying to add cellular service to my apple watch... their solution instead of actually fixing the issue was to offer me the same deal.... the rep was VERY persistent ... Luckily I just got my watch this month, so no way I was going to fall
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Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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