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Still wondering why Xfinity sent me a Xumo Box with a remote that doesn't do anything.
Xumo
Just received Xumo box and remote. Spent 45 minutes on Xfinity live chat with two different agents and neither could explain why I need (or the purpose for) a Xumo remote. I seem to navigate just fine so far with the Firestick controller. Neither could explain the Xumo interface with the TV. Documen
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Xfinity mobile phone issues
Ok so I ordered a phone online from Xfinity picked it up from the store nearest me. They didn't close the order the sku number dosent match the the phone that they gave me. The store can't process the order the corporate store can't and I've been waiting 3 weeks for the regional manager to get ahold
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Devices
FAILURE TO SHO UP
I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this. Under the Comcast Customer Commitment
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Customer Service
Hey there, @user_rki2t2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand needing to have the details for the proof of residency, and I am happy to hear you were able to get the information
Adding my wife’s name on my bill
For purchase purposes I need my wife’s proof of residence . Can you send me my previous bill with my wife’s name on it. I already added her on my account.
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user_1n3az2 - Hello, and thank you for taking the time to share your feedback with us. Whether your experience was positive or not, we truly value hearing from our customers, as your feedback helps us improve not only our products and services but th
Worst Service ever
The worst customer service. I’m not sure why they offer service. It Never works properly! Never will I use this service and will start a campaign for everyone to stop using them until they do better
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Adding my wife’s name on my bill
For purchase purposes I need my wife’s proof of residence . Can you send me my previous bill with my wife’s name on it. I already added her on my account.
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Billing
Como cliente Xfinity, puedes dar acceso a tu cuenta a otras personas y permitirles realizar ciertas acciones, como pagar facturas, agregar o cancelar servicios y usar las apps Xfinity. El titular de la cuenta o el usuario principal pueden elegir qui&
Quiero adicionar a mi factura a mi hijo para compartir gastos
Quiero adicionar en mi factura a mi hijo para compartir gastos
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Hi there, @kukala. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the missing messages. There could be a delay in the emails transitioning. It could take some time for them to appear. You also want to make sure to chec
Missing a week of emails after Yahoo transfer
I recently completed the Xfinity to Yahoo email transfer, but the entire last week of emails is missing from my inbox (everything from 2 - 8 July). Yahoo said there is nothing they can do to help me if the emails didn't transfer and I'm unable to get ahold of a human via the Comcast help chat becaus
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Worst Service ever
The worst customer service. I’m not sure why they offer service. It Never works properly! Never will I use this service and will start a campaign for everyone to stop using them until they do better
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Customer Service
Service outage
Our internet went out yesterday. The app says there is an outage due to severe weather since the 6th at 11:30 pm. The status just says under investigation and that the issues will be resolved when the area is deemed safe. However the storms were over 2 days ago and there hasn't been any changes or u
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Your Home Network
Understood, @user_2awi3b. We appreciate your attempting those self-service options first! Sorry they didn't resolve it for you. We'd love to take a closer look and help in any way we can, scheduling a technician as necessary. Could you please send ou
technician appointment
Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.
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Reinstating issue
Dear Xfinity Executive Customer Relations, I am writing to file a formal complaint regarding my Xfinity Mobile account. For the past three days, I have been trying to reinstate my mobile phone number. I was charged $25 twice, for a total of $50, to complete the reinstatement process. However, my pho
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Plan
Same issue. This just began for me about two weeks ago -- absolutely no changes on my end to the way I've been sending emails for years and years. It is beyond frustrating. Hasn't Xfinity recognized the problem as a systemwide issue yet?
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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@user_2awi3b the coax access point is for a different internet provider I guess.
technician appointment
Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.
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I have been trying to get an actual technician to come out to install cable as I guess there is not an Xfinity hook up yet (we are the new owners and did not know). I troubleshooted with a Live Agent via text and phone becaise the modem is blinking o
technician appointment
Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME.
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@user_0866e3 I'm sorry to read that our current promotions will not be able to create the discount you were hoping for. They often change, so perhaps a better option will come along soon. We hate to lose you as a customer but understand that your hou
New internet/tv package
Looking for a new package deal for internet and tv. Need truly unlimited internet for work purposes. I have tried to do this on my own in my account, but it always comes out more expensive than what I’ve currently got. I need to have lower prices or will have to switch to ATT or StarLink. Please hel
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Thanks @EG!Good afternoon @user_b30k9c. Our team can help submit that request for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click
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Account Ownership Change ticket
I am looking to transfer service at [Edited: "Personal Information"]. From Jordan [Edited: "Personal Information"] to Michelle [Edited: "Personal Information"]. I am requesting a Account Ownership Change ticket
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