Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (468.2K)
Horrible service
horrible phone activation support service with multiple mistakes made by multiple representatives….many hours on the phone without any resolution…. Would not recommend to anyone.
Question
•
Devices
ZandT1415 You may want to check with your financial institution to see if it was actually reversed, or returned. Also, you may want to examine the email you received as it could be a phishing attempt. Latest Cybersecurity Alerts &nbs
Returned Payment
I am on autopay, and received an email stating my payment was Returned two weeks after it was paid. When I go to pay the balance, I have no balance due other than my upcoming bill. What can I do?
Question
.....still no resolution on this. FYI Hulu is about $100 less a month than what Xfinity was charging. In case any other future ex Xfinity customer wants to know.
Trick to Remove Premium Channels
Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi
Question
Hey there, @user_mb2jim, thanks for reaching out. We would be happy to check on your account details to ensure your equipment was removed. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message"
Shut off service on 4/37/2026 [Edited]
Equipment has been returned. Please stop service at [Edited: "Personal Information"] [Title edited: "Personal Information"]
Question
From our intranet: To access a secondary Xfinity email account, follow these steps: Sign in to xfinity.com using your Xfinity ID and password. Click the **Account** icon. Select **Check Email** to open your Xfinity Email inbox. Note that secondary
Secondary Email Account is Missing
My secondary email account is missing. I was able to login 2 days ago but now i’m getting the error message “the mail server imap.comcast.net not found. When i logged into the primary email account i don’t see the secondary email account. Where is it ? Can’t change password cause the primary account
Question
Thank you for confirming that the light is blinking white @pmell20. Are you able to try moving the device closer to your gateway to see if that helps? Additionally, are you experiencing any issues with other devices connecting to your networ
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
Question
Broken outdoor box
There is an outdoor cable box that is wide open and held together with a zip tie. It needs to be fixed
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Shut off service on 4/37/2026 [Edited]
Equipment has been returned. Please stop service at [Edited: "Personal Information"] [Title edited: "Personal Information"]
Question
user_dqio22 I'm terribly sorry to hear that you're having trouble with your TV boxes and the replacements. Have you tried the Xfinity app/website to activate the box there, or run the troubleshooting steps there as well to auto-detect the error codes
Terrible service can't get new boxes connected
After talking to five different agents I was told this morning I had to get new boxes which I just did reconnected them now getting error code RDX 100 can't get past your AI I need a call back
Question
Shut off service on 4/37/2026 [Edited]
Equipment has been returned. Please stop service at [Edited: "Personal Information"] [Title edited: "Personal Information"]
Question
•
Customer Service
@tavo I am trying to get into this email to get a code[Title Edited: "Personal Information"] https://connect.xfinity.com/appsuite <----- try here
How to get into my email?[Edited]
I am trying to get into this email to get a code [Title Edited: "Personal Information"]
Question
@user_h7hzed ive been without for months now, this is rediculous , pay way too much already!
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I did not get a reply - I am not at my computer full time. [Edit:Personal Info] [Edit:Personal Info] [Edit:Personal Info]
maintenance to bury cable
When will cable be buried after installation over a week ago. I am worried about my dog and the lawn crew.
Question
thank you, It is white.
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
Question
Thank you @pmell20 for trying @EG's advice and letting us know that it did not resolve your issue. May I confirm the color of the blinking light? Is it red or white?
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
Question
user_7th494 My team is here to help with your bad cable reception concerns today. By any chance do you see an error code/message being displayed now? Is this happening on a specific channel or multiple of them from what you can tell?
XfinityShawn
commented
11 hours ago
to the conversation:
0
0
Tv reception is pixilated and sound cuts out
TV reception is bad. Constantly pixilated and the sound cuts out.
Question