Xfinity Community Forum

Apple & Smartwatch Scam

Apparently this is still happening. I'm extremely grateful that things did not align and I followed my intuition last week when an Xfinity rep was trying to set me up with both the Apple & Smartwatch $300 off promotion. While speaking with the rep, she was very kind and very helpful however, I feel

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Devices

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Hello @user_1pyhyb, thank you for taking the time to leave a post. Sorry, this has been such an ongoing experience for you; it’s completely understandable to feel frustrated after putting in so much time and effort without getting a clear

XfinityMarshante

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9 hours ago

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Device Promotion Issue

I traded in 2 phones back in October and I received an email saying my phones were accepted and I would receive $1099.99 in credits and $600 in credits towards 2 new iPhone 17 pros. I have no received the proper credits towards my account for the last 7 months. I have called almost every month, I ha

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Gaming consoles connect to WiFi and Ethernet, but receive no internet connection

We had a technician come over a week and a half ago and all he had to do was switch our old modem with a new one. When he arrived he did an internet speed test and determined that we did not need a new modem since the speed test showed we had fine internet. He left but then returned and started mess

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Your Home Network

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Unable to Make Changes to My Account

I want to upgrade my TV bundle plan. The service in my apartment complex cannot be changed online requiring me to speak with a customer service agent to make any changes. How do I reach a person to make the changes?

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Customer Service

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user_zlcw2h We understand that programming changes don't always lead to a good experience. As for the channel you mentioned, we can no longer carry it due to expiring network agreements and changes with local affiliates. Sadly, this is not a channel

XfinityBenjaminM

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10 hours ago

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Price went up, channels got removed. I need Heroes & Icons to be put back in the line-up. Now.

I really wish you had an a la cart channel option. I only watch a dozen. And now you've taken away one I watch every day. After just raising prices. Not cool.

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I watch Heroes and Icons every night. Without warning, it just disappeared. I want it back.

user_zlcw2h

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10 hours ago

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Price went up, channels got removed. I need Heroes & Icons to be put back in the line-up. Now.

I really wish you had an a la cart channel option. I only watch a dozen. And now you've taken away one I watch every day. After just raising prices. Not cool.

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user_zlcw2h Hello! Thank you for reaching out to us here on our Community Forum. We may be able to change your channel package depending on what you have now. What are some channels you like watching?

XfinityBenjaminM

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10 hours ago

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Price went up, channels got removed. I need Heroes & Icons to be put back in the line-up. Now.

I really wish you had an a la cart channel option. I only watch a dozen. And now you've taken away one I watch every day. After just raising prices. Not cool.

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Good morning @user_t9wl0u, we can take a look at that for you. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "Direct Message chat" icon•

XfinityJeff

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10 hours ago

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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Good morning @skylerpeach, and thank you for visiting us on the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with this issue, we can get some account information from you and get the process star

XfinityJeff

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10 hours ago

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Account Change Request Form

I need to change the primary account holder on my xfinity account. I need the account change request form.

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@user_6kpj5t Thanks for bringing your concerns to our attention. The best way to cancel is backing out a not watching as this would prevent the charge from hitting your account. As a friendly reminder you can always add a purchase pin. This prevents

XfinityKei

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10 hours ago

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Cancel Movie Rental

I need to cancel a movie I just accidentally rented: “A Private Life”

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user_26c590 Let's take a look at the account from our team to see if there is anything we can find to get this fixed for you. Can you send us a direct message with your full name, name of account holder (if different), and service address pleas

XfinityEricB

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11 hours ago

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

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lauradt201 Thanks for reaching out about the double payment concern for your account, and we can certainly assist with getting a refund for an over payment. Can you send us a direct message with your full name, name of account holder (if differ

XfinityEricB

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11 hours ago

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Double Billed

Xfinity double debited my bank account on 5/13 $99.?? $99.?? Again on 5/14 formyXfinityMobile. I want my account reimbursed for the double billing immediately. Your prompt attention to this matter is greatly appreciated. [Edited: "Personal Information"]

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@XfinityVictor no it still tells me to pay in person so it looks like I will be traveling to a store kiosk to pay cash soon.

user_26c590

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11 hours ago

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

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@machado22 On Thursday, April 30 at 11:59 p.m. Eastern Time (ET), Comcast’s agreement to carry NFL Network and NFL RedZone expired. As a result, this programming is no longer available with Xfinity or Comcast Business, including any related pro

XfinityKei

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11 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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No it still tells me to pay in person. looks like I will be traveling to pay cash at a store kiosk soon.

user_26c590

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11 hours ago

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

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Change address and WiFi password

Can’t change my address or WiFi password it’s not let me I try all day yall got my address wrong I told the app not working im put in a loas if don’t fix this

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Customer Service

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Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

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Plan

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Cancelation

Need to cancel my subscription. Or set an appointment for someone to call me. Xfinity is making it really hard to cancel.

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Customer Service

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I got the refund for the phone after mailing it back to you guys. But I'm still owed $23.50.

user_t9wl0u

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15 hours ago

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle

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Xfinity App

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