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Current plan price increase
I have been an XFinity customer for a while now paying $70 per month for my internet plan. My bill just increased to $130?! Xfinity is currently advertising 1 Gig service for $70 per month in my area. I would prefer to remain an Xfinity customer, but I’m not willing to pay $130 for the same service.
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Customer Service
Xfinity Mobile Repeated eSIM Failures and Unresolved Billing Dispute
I have spent months trying to resolve an issue with my Xfinity Mobile iPad service. The issue was that the iPad's eSIM repeatedly stopped working, causing it to lose cellular service. I spent many hours on the phone with Xfinity support, made multiple trips to Xfinity stores, and even went to Apple
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Plan
Hey @yoregano, Thank you for visiting our official Xfinity Forums Community support page. While we would be unable to remove any blocks or security locks on the account, but if this is a basic access issue, we can certainly assist in troubleshooting.
Security block preventing access to payment portal
I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h
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How to clear/clean up info in Xfinity system
I have a couple of issues that need to be resolved ASAP. PLEASE.1) Since early May, 2026, I have been dealing with a $279.46 refund due me as a result of Xfinity's website sending a closed account ending in #2018, belonging to [Edited: "Personal Information"], payments made by me for my account endi
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Billing
Hi @user_02ze3a, thank you for reaching out to us on our Community Platform! Thank you for taking advantage of one of the perks of being part of our Xfinity Membership family! I apologize hearing you haven't received your reward movie, Inception, yet
Hi I have a support ticket that states closed but my issue is not resolved
Have a support ticket in regards to my reward, was supposed to get the movie inception for free, it shows claimed in my rewards but never received it, ticket says it would show up in my purchased today 7/21/2026 and the ticket was closed however i still don’t have it, not sure what to do next this h
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Greetings, user_zoh12x! Thanks for reaching out with your box removal request. We would be more than happy to assist you with this matter. We will need to access your account to review your request. Please send us a direct chat message with your full
Former customer, would like cable disconnected from home exterior.
Hi, we no longer subscribe to xfinity and would like the box and cable on the exterior of the home removed. Can someone come out to do this?
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how does xfinity raise my internet speed without giving me new eqipment?
I recently changed my internet plan from 200mbps to 1000mbps but my internet speed is still the same. How is internet speed raised without new equipment?
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Your Home Network
@user_whh9ok no worries! We are here to help when you are ready!
Deceptive Tactics – Read the Fine Print!
I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The
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Security block preventing access to payment portal
I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h
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Sign-In and Account Management
File a Formal complaint??
20 days with intermittent or no internet service. 4 separate tech visits which all left without resolving the issue or referring to line techs as was needed. Almost 13hrs total on the phone with God knows where and not a single answer or help. Issue still not properly resolved. Worst part is I worke
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Your Home Network
I will gather my stuff and send over. I’ve had some personal things with family in another state. Sorry for the delay.
Deceptive Tactics – Read the Fine Print!
I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The
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Thank you for reaching back out here, and for the update. On this platform we are all part of the corporate digital care team, and there are not any Bot responses here. That House smart ticket would have been an available option for us to do here as
New Construction
I am working with a general contractor to build a new home in Southern New Mexico, in an existing subdivision with larger (around 2.5 acre) lots, served by Xfinity. The distance from the curb to the house will be significantly greater than 200 feet. We are now working with plumbing and electrical su
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Hi I have a support ticket that states closed but my issue is not resolved
Have a support ticket in regards to my reward, was supposed to get the movie inception for free, it shows claimed in my rewards but never received it, ticket says it would show up in my purchased today 7/21/2026 and the ticket was closed however i still don’t have it, not sure what to do next this h
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Customer Service
Guess the customer still is number 2 at Comcast/Xfinity!
On July 10th this year after struggling with X finity mobile and 2 bad E-sim installs over the phone, (couldn't get voice mails, did not exist in system when entering phone number) I ordered a new Samsung S26, and was told it would be at my home on the following Tuesday. I should have taken the faul
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Devices
We can send a direct communication to the CSA team about the fraud investigation and find out where things are at in this process, @Itsartiesworld. If money is taken fraudulently, steps are taken to correct things on our end and also to protect your
$4495.16 unaccounted for!
I have 22 transactions in my checking account dating between December 2024 and now labeled as withdrawals from Comcast/Xfinity totaling $4.495.16. None of it has been applied to my account. All the Customer Security Assurance group could share is that it is "probably fraud." Comcast cannot/will not
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Thank you for working with our team here on Xfinity Forums and for allowing us to assist in getting the late fee charge removed, as promised. We hope to be able to provide service again in the near future! 💜
Called Customer Service 4 times, all promised to remove the late fee charge and all failed to deliver afterwards.
I recently cancelled my Xfinity service. Before the formal cancellation, customer service told me not to pay anything until the final statement. Due to that, Xfinity charged me a late fee. I called Xfinity 4 times after that, and all customer service promised me to remove that late fee charge. And h
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You're very welcome! I'm glad I could help. 😊, @srtowens are there any other service or account concerns I can assist you with today?
Recording Programs on TV GO Channels
Why do 'record options' come up on some TV GO channels for programming being shown and not on other TV GO channels?
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user_mhyqtg Thank you so much for stopping in for help with your promotion ending. New customer offers are great deals, and if you are not logged in when you see the $70.00, that is probably what you are seeing. When you first set up services, I am s
XfinityAmandaB
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Current plan price increase
I have been an XFinity customer for a while now paying $70 per month for my internet plan. My bill just increased to $130?! Xfinity is currently advertising 1 Gig service for $70 per month in my area. I would prefer to remain an Xfinity customer, but I’m not willing to pay $130 for the same service.
Question