Xfinity Community Forum

Accepted Solution

user_ut00t4 Thank you for reaching out, we do apologize about your experience. We definitely want to help all of our customers reach a resolution. Was the Xfinity Mobile order never placed, or was the device lost in transport?

XfinityMartyR

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14 hours ago

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Failed mobile order

I have spoken to six different reps and have been told different things by each for a missing phone order. I ended up cancelling my internet and mobile service. No resolution to the issue. I was told different things by different reps. No effort to retain my account.

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Hello user_bxswo4 thank you so much for reaching out on our Xfinity Forums! It sounds like you're having issues when changing the plan online due to permissions or user roles. The article below will help you adjust those permissions, so you can make

XfinityAlfonso

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14 hours ago

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Name change and payment plan changes

Im trying to change payment plan, but due to my brother’s name is on the account and not mine (account was given to me, and i have been doing the payments) i could not change anything, as i am trying to reduce the internet plan.

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Hello @user_ea1146 when you are overseas, having your Xfinity app available will be very helpful. Inside would show you when you are on the global network.

XfinityDuron

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14 hours ago

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45 day Global Pass

I have a new Xfinity account but have been a Comcast customer for 5 years. I'm now overseas and have a Global Pass activated. But I've been told I can't use my phone overseas bc it's not a 45 day old account. . I can't even get a second SIM because you've locked both SIMS. Hence I am abroad with no

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Add spouse to billing statement

I would like to add my wife to my billing statement please advise how to do this. Thank you

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Billing

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New modem

Where to plug in on my xer10 modem for 2 gigabytes??

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Your Home Network

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Hello user_97fe57 Sorry to hear the phone is not working. The dispute form at https://www.xfinity.com/nod is the online option for making a formal complaint. But our team here on Xfinity Forums is a corporate team and can typically address a majority

XfinityMatthew

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14 hours ago

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Formal complaint, certified letter or legal dispute form?

Should I initiate the formal complaint process with Xfinity through a certified mail letter to Comcast Corporate or through the Send a Dispute form? I will proceed on to the FCC etc. from there if needed, but how does one submit an attempt to resolve issues with Xfinity/Comcast after 6+ months and s

Question

I would be happy to take a look at your Xfinity Membership on our end. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct

XfinityJeniece

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14 hours ago

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Platinum Membership Peacock Reward

I have been reading other posts trying to figure out how to get this offer, and everything I have attempted comes back with my account is not eligible for this reward. Is there something else I have to do to get this other than being platinum status?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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Switch address classification from business to residence

I am trying to set up service on a residential apartment that was previously used as a business. How do I ask Xfinity to change the classification from business to residential so I can set up service?

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user_iicksw We are not seeing a known issue reported for this yet. It giving you the same issue across multiple devices?

XfinityMatthew

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14 hours ago

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Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

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I have, it either doesn't show or says my account is not eligible.

remvatos

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14 hours ago

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Platinum Membership Peacock Reward

I have been reading other posts trying to figure out how to get this offer, and everything I have attempted comes back with my account is not eligible for this reward. Is there something else I have to do to get this other than being platinum status?

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File a complaint, blatant bait and switch repeated failure to honor iphone 17 promo issue

I ordered the phone via the app, upgraded to the premium internet, took screen shots of the purchase every step of the way as I have heard reports of Xfinity using deceptive practices. Was supposed to receive credit monthly for 24 months totaling $400. Went to the store when I didn't see my discount

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Customer Service

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Hey there, @remvatos, thanks for reaching out through Xfinity Forums regarding your Peacock activation. Congrats on your Platinum status! We truly appreciate you choosing Xfinity. Have you already tried these steps for activating the offer, https://w

XfinityJeniece

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14 hours ago

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Platinum Membership Peacock Reward

I have been reading other posts trying to figure out how to get this offer, and everything I have attempted comes back with my account is not eligible for this reward. Is there something else I have to do to get this other than being platinum status?

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Thanks for posting on our community forums, user_xqy2kv. We can help with any billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Messag

XfinityDilary

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14 hours ago

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Monthly charge

What am I paying for home phone use?

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@ahm_2191 Thanks for adding a post to the community. These rewards are awesome, and are taken quickly compared to others. People really love free movies, and I feel the same lol. We appreciate you checking in with us on the forum. With any rewards la

XfinityBenny

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14 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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Good day user_s3a5p5, and thanks or your message! I'm super glad to hear you were able to take advantage of an Xfinity Mobile device promotion we had, and you're in the right place for help with answers 👍 When it comes to our Xfinity Mobile discount

XfinitySeth

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14 hours ago

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Sales tax

Recently we purchased two phones from Xfinity Mobile, using an online promotion of $400 off each phone. After receiving detail of the amount paid, we realized we had been charged sales tax on the regular price, rather than the discounted price. We live in Colorado, so I researched Colorado sales tax

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Switch address classification from business to residence

I am trying to set up service on a residential apartment that was previously used as a business. How do I ask Xfinity to change the classification from business to residential so I can set up service?

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Customer Service

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Hey there, @user_7t7q9c, thanks for reaching out through Xfinity Forums regarding those tickets. Congrats on your Gold status and I definitely want you to be able to take advantage of those ticket offers. Are you showing they are available but gettin

XfinityJeniece

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14 hours ago

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Discount universal Hollywood tickets

Looking to buy discount universal Hollywood ticket as a benefit of gold membership. Cannot find them on the Xfinity site. Can you help?

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@ALintheV A community member @user_rq33i3 posted some steps to follow on android devices to allow managing notifications for specific apps. Have you gotten a chance to attempt those steps?

XfinityBradM

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14 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Hello @nsiviy Thanks for reaching out. To get the higher upload speeds there are a few things we need to check. First being the address is eligible for the higher speeds and coded as such in our system. Assuming it is we then will want to double-chec

XfinityMatthew

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14 hours ago

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Paid for Higher Tier Subscription No Change in Upload Speed

I upgraded my plan from 40Mbps upload speed to 300Mbps, but no change has occurred. I have been trying to reach XFINITY over the phone but the troubleshooting process from the XFINITY customer support line makes you do the same steps over and over again and restarting your router. It keeps saying my

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Name change and payment plan changes

Im trying to change payment plan, but due to my brother’s name is on the account and not mine (account was given to me, and i have been doing the payments) i could not change anything, as i am trying to reduce the internet plan.

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Sign-In and Account Management

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