Xfinity Community Forum

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When I click on the hyper link you provided I am still being directed to -- Using and managing Xfinity Email accounts. This is not user error 😞

Beefyribz

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10 hours ago

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Email

Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS

Question

Hello @user_dg61lq, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Follow the steps here: Manage your Peacock subscription on Xfinity to see what subscription you have.

XfinityChelseaB

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10 hours ago

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Help

do I have Peacock through Xfinity I need some help. Let me know please

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Looking to move the existing line and ultimately hook up two houses.

user_mdeho7

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10 hours ago

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Serviceability check for new construction in Kenmore WA

I'm looking for a serviceability check for moving cable to adu and primary

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help with relocating comcast lines blocking electrical panel

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Over charge took money out twice for no reason very bad business

Got paid took money out my account again for no reason at all shouldn't have never do business with them.......... they are very bad business over charge everyone all they say is sorry in give you the run around in alot of stories so you ask me never use them ......

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Serviceability check for new construction in Kenmore WA

I'm looking for a serviceability check for moving cable to adu and primary

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Customer Service

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Thanks for taking the time to post here on the community forums, jessl13! Our introductory offers a meant to provide potential customers an incentive to try our services to see if they enjoy our services and see the value in them, and hopefully choos

XfinitySean

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10 hours ago

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Xfinity doesn't care for their existing customers

We’ve been Xfinity customers for around 20 years. Our family eventually added Xfinity Mobile as well, and we’ve recently been looking to upgrade our devices through Xfinity. What’s frustrating is that many of the most attractive promotional offers seem to be geared toward new customers or new lines,

Question

We can look into both interactions looked into. Our team does not have the ability to set payment arrangements or modify them and want to set the proper expectations that the service won't be able to be restored until the past due amount is paid in f

XfinityBradM

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10 hours ago

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Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

Question

We will be happy to get that account disconnected if you can send us a direct message with the full name and complete address for your service. If you can follow the directions at the How to: Direct messaging within the forum | Xfinity Community For

XfinityJohnG

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10 hours ago

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Cancel service

Cancel service. Cancel service. Cancel service.

Question

user_cdht8x Long-term customers are incredibly important, and we appreciate the many years you've chosen to stay with us. While I can't guarantee any particular promotion, I'd be happy to review the account and see whether there are any current offer

XfinityEmilyB

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10 hours ago

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Customer since 2008 looking for retention offers before switching to Fidium

I have been a customer since 2008 (technically a lot longer under previous companies). Currently on a 1200Mbps plan for $80/month that expires in November. My dad just moved to the same town and has offers showing for $100/month for a 2Gbps plan for 5 years. When I called, the best number they would

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I would like a serviceability check for new construction too.

user_mdeho7

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10 hours ago

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serviceability check for new construction

Hi! I'm seeking a serviceability check at a new townhome construction in Edmonds, WA and am requesting a site visit.

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Problemas con mi cuenta

I need to speak with a supervisor regarding a serious billing issue. I am being charged for TWO Xfinity accounts, but I only have ONE account and I have never authorized or requested a second account. I need this matter investigated immediately. I want the duplicate account identified, the unauthori

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Plan

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It never happened prior to July. I have a samsung s24+ and it cuts out wherever and whenever. The phone doesn't self correct and once the signal drops, I usually have to restart the phone to get signal back. I might chalk it up to the older ph

user_s1t5vk

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10 hours ago

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terrible phone signal maps no longer working

My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t

Question

Hello @oozapic42 thank you for reaching out on our community forum! I know how important it is to keep your Xfinity bill within your budget. I would be happy to review all available options for your account. Please send us a direct message with your

XfinityAbby

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10 hours ago

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Former Comcast Employee — Account Repackaging After Courtesy Services

Hello, I’m a former Comcast employee who worked for Comcast for 9 years and was an impacted employee as part of the 2025 division restructure. While employed, the only Comcast service I had was through the Employee Courtesy Services program. After leaving Comcast, my account was transitioned from Co

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All is good with splitting the Ssids . just had to rename the extender SSIDS diff than the SSIDS off the xfinity router.

user_kpw7q2

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10 hours ago

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I have been a customer since 2008 (technically a lot longer under previous companies). Currently on a 1200Mbps plan for $80/month that expires in November. My dad just moved to the same town and has offers showing for $100/month for a 2Gbps plan for 5 years. When I called, the best number they would

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