Xfinity Community Forum

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I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days

user_57a76f

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8 hours ago

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Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

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Missing order

It’s been a few weeks after I made an order for a new watch and new activation service and it still hasn’t shipped, and they’re about to start charging me for the service. How can I cancel it?

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Customer Service

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This is definitely leaning towards a TV device issue as you're mentioning the TV is not producing sound when using the headphones but can get sound through the HDMI cable when using the X1 cable box and speakers. We would recommend reaching out to th

XfinityBradM

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8 hours ago

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Bluetooth headphones no longer working with Xfinity box, but fine when watching Smart TV

I have two smart TV's, each with an Xfinity cable box. For the past year+ I have paired my Bluetooth headphones (Sony and JBL) via the smart TV settings interface, and they both worked fine on either TV. When I switched TV Input to the Xfinity cable box, my Bluetooth headphones continued to work wit

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Concern moved here to the Community Center help section.

EG

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8 hours ago

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Delete forum account

Hi, please delete/disable my xfinity forums account

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Hey @DennisD78 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your connection. I would be more than happy to offer my assistance looking into this further

XfinityJanelle

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8 hours ago

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One specific laptop will not connect to our Xfinity Wifi Extender

I just recently installed an Xfinity Wifi Extender in my home office. I have two laptops that I use here, one for the office and one for personal. The personal laptop connects to the wifi extender and the work laptop absolutely will not connect to the extender. I have forgot network and tried to rej

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Incorrect Billing and Unjustified Late Fees

Dear Xfinity Customer Service, I am writing regarding my Xfinity internet account: Account Name: [Edited: "Personal Information"] Account Number: [Edited: "Personal Information"] e-mail: [Edited: "Personal Information"] I am extremely concerned and frustrated about my billing. Since the start of the

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Billing

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@user_eezh6j First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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8 hours ago

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Slow internet

We’re experiencing really slow internet connectivity. Something is wrong with the internet connection

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Concern moved here to the Home Networking help section.

EG

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8 hours ago

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Slow internet

We’re experiencing really slow internet connectivity. Something is wrong with the internet connection

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Does it include channel 6?

sherry_dlg

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8 hours ago

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Basic cable

How much does it cost for basic cable servicee

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Post moved here to the Xfinity Compliments section.

EG

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8 hours ago

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How to leave specific agent a review?

I had a really good experience with my agent and wanted to leave feedback. They were kind and empathetic and genuinely made my say. I know their name, and we must have chat history, but I can't find a way to leave a review on the app.

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Internet is active but seeming to have intermittent service drops (only a few seconds at a time)

user_bq4m32

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8 hours ago

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Outage

Over 30 ppl from my company (work from home so spread over city) with xfinity also having issue. App indicates no outage and won't let me report

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Spam and report phishing

I'd like to know how your "spam and report phishing" option can be so bad??? No matter how many times I tag emails as spam you keep sending them to my inbox while sending actual emails from family and friends to spam.

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Customer Service

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@XfinityDena can not do online

user_80716e

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8 hours ago

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Pay Mobile Bill

I just want to pay my mobil with my checking account. Can't use debit anymore. [Edited: All Caps]

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I wish to change the number and have not been able to do online

user_80716e

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8 hours ago

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Pay Mobile Bill

I just want to pay my mobil with my checking account. Can't use debit anymore. [Edited: All Caps]

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Outage

Over 30 ppl from my company (work from home so spread over city) with xfinity also having issue. App indicates no outage and won't let me report

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Your Home Network

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Thank you for your post @user_k0tu73 we are here to assist! To confirm, are you logging in at: https://www.xfinity.com/emailIf so, are you using a mobile device, desktop, or laptop?

XfinityJoe

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8 hours ago

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When I sign in to my comcast email, I get nothing. This just started doing that today. I must have access to my email.

I do not want to give my email address because that is personal info. Please undo your end of the problem and let me get into my email as I have done before with Xfinity's takeover of Comcast.

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thanks, yes I did unpair/forget on the TV but no luck. A couple of other notes- When I'm watching TV through the Smart TV interface my headphones work. When I switch input to HMDI1 (which is where the Xfinity box is connected) the he

user_do327943

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8 hours ago

to the conversation:

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Bluetooth headphones no longer working with Xfinity box, but fine when watching Smart TV

I have two smart TV's, each with an Xfinity cable box. For the past year+ I have paired my Bluetooth headphones (Sony and JBL) via the smart TV settings interface, and they both worked fine on either TV. When I switched TV Input to the Xfinity cable box, my Bluetooth headphones continued to work wit

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Edited for PII

When I sign into my Comcast email, I get nothing! Why doesn't Xfinity connect to my Comcast email that I have had for years? I need to be able to access my email without getting it blocked by Xfinity. Please respond to me and allow me to get into my emails through Comcast.

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Email

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Post moved here to the Xfinity Compliments section.

EG

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8 hours ago

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Dhruv is OUTSTANDING!!

I would like to give Dhruv a wonderful review. They were absolutely amazing and I hope every customer gets someone as understanding and empathetic as Dhruv. #AWESOMEJOB

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having problem doing online

user_80716e

commented

9 hours ago

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Pay Mobile Bill

I just want to pay my mobil with my checking account. Can't use debit anymore. [Edited: All Caps]

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