Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (446.1K)
Hi there, @user_e07ad5 Thank you for taking the time to reach out regarding your SPAM concerns. You can go to https://www.xfinity.com/support/articles/change-spam-blocker-settings which is a great self-help article that will walk you through the sett
spam on voip land line
the voip landline marks suspected spam calls with the word SPAM. Is there a setting that prevents these calls from ringing the phone?
Question
Hello @user_2dfr7q, thanks for your comment. Sorry to hear that you’re experiencing the same issue. To help narrow things down, have you had a chance to clear your cache and cookies, try a different browser, or test the site in incognito/privat
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
Question
Wrong address for technician
Technician at the wrong address
HI there, I had an appointment today from 3:00 p.m.-5:00 p.m. I recoeved notice that the technician was on their way so I propped open apartment front doors. No one arrived and I recieved a message that the appointment had been cancelled. I went outside and the I saw the technician leaving from a di
Question
We would recommend reaching out to the customer security team through one of the methods listed here https://spa.xfinity.com/contact-us
Comcast email stopped working- IP blacklisted
My email won’t work on apple email on my iphone 17 with latest ios update. Keeps asking for a password, won’t work on wifi, sometimes loads on data. But when the password is entered, it says IP temporarily blacklisted. This happened before with no resolution and I was asked to send to their security
Question
I also have this problem. Why can't I ever see my bill? undefined is not an object (evaluating 'i.slice') This happens every time I try to download it. Why don't you try fixing it at your end? I don't want an app.
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
Question
@user_sx6h4s I can definitely help reactivate your phone. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To”
Can you reactivate my phone number ?
It was disconnected by the rep about 12 hours ago by mistake by your rep before the porting process began. Please help.
Question
Rcs waiting for activation
Not receiving text messages from android or business phones. Tried reset, etc….. still not working. Talked to support and said they are working on it several days ago, still no update.
Question
•
Network
I pretty much have the same issues and the same phone. Except I cannot receive/send texts or calls. I have spent hours on the phone with tech support and made trips to my local Xfinity store. I have bars My phone says Xfinity Mobile but my number doe
Xfinity Mobile eSIM Activation Issue – Calls Not Working / “Unknown Number”
Hello, I’m trying to activate the free Xfinity Mobile line included with my Xfinity Internet promotion, but the line appears only partially activated. Device: Samsung Galaxy S21+ SIM Type: eSIM Current issue: The eSIM downloaded successfully. The phone shows signal. Some texts were received during a
Question
@user_4wzlr0 Thank you for making us aware that you're having this connection error message via Forums. How often do you log into your email directly on our website? The reason I ask is that you should be logging in directly from our website once eve
Email times out on all devices, all methods
Getting email connection timeouts when trying to access email (https://connect.xfinity.com/appsuite, Via App, Via Outlook) using computer, iPhone (both on wifi and cellular). This was working on all my devices both wifi and cellular connections and now timesout. This is not a configuration issue on
Question
I would love to see what we can do to help, @user_994afa! Thank you for bringing this to our attention, and I'm sorry to hear about the trouble you've had with this channel. Let's take a closer look at our current line-ups, plans, and price options!
Removing a channel from my lineup without notification
On March 3, 2026 I was able to watch the Cowboy Channel on channel 1066. I have been watching this channel since last fall. On March 4, 2026 when I spoke in to my Xfinity remote and said "Cowboy Channel", it took me to channel 1067 (NOT the Cowboy Channel). I tried entering channel 1066 directly fro
Question
Good afternoon user_y61l67. You have reached the right team, and I will be happy to assist with your request. I will need some additional information in order to proceed. If you could send our team a direct message with your full name, the name
I want to cancel services
I want to cancel services today without waiting for a 7 day call back.
Question
Need a XG1v4 box
I am requesting an XG1v4 (4K Wired DVR). I have a 4K HDR10 television and require the wired coaxial connection and local hard drive storage that only the XG1v4 provides. I have 150 hours of Cloud DVR storage on my plan. I have attempted to swap this in-store multiple times but have only been offered
Question
•
X1
Hello @user_2mg1hf, thank you for taking the time to leave a post. Sorry to hear that you’re having trouble with your email account not receiving messages from your personal email. I know how frustrating that can be. If you’ve already marked those me
Incoming email to xfinity email account from specific safe domain reported as SPAM
All emails I have recently sent to my Comcast email address from a personal email domain address are being reported as SPAM, also abuse complaints have been sent to my domain host. As a result, the host has suspended the email account. I had to appeal the suspension to get the account reactivated. I
Question
I want to cancel services
I want to cancel services today without waiting for a 7 day call back.
Question
•
Billing
@XfinityMarcus xfinity email consistently says "connection timed out. usually it takes 3 or 4 attempts before getting my email.. This has been going on for years. Gateway wifi strong wifi signal. connected to Gateway by cable. It happens on all com
Email times out on all devices, all methods
Getting email connection timeouts when trying to access email (https://connect.xfinity.com/appsuite, Via App, Via Outlook) using computer, iPhone (both on wifi and cellular). This was working on all my devices both wifi and cellular connections and now timesout. This is not a configuration issue on
Question
user_sjbu9t Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
No Access to My Account
I used to have Xfinity internet years ago, but moved to an area they do not service. However, I kept my Xfinity Mobile account. Everything was fine until a few months ago. Now I can no longer access my account. It says I am not an Xfinity Mobile customer. My phone still works and I receive a "Thanks
Question
Hi there, @livelaughlove15 I'm sorry for the trouble you are experiencing trying to upgrade your Peacock service. Since you purchased StreamSaver™, you’re not able to upgrade to Peacock Premium Plus (ad-free version) at this time. If you
XfinityRichard
commented
6 hours ago
to the conversation:
0
0
Unable to Upgrade to Peacock Premium Plus (StreamSaver)
Hello — I’m requesting assistance and escalation with an ongoing issue upgrading my Peacock subscription. I currently have the Xfinity StreamSaver bundle and am satisfied with my plan overall. However, I have been trying to upgrade from Peacock Premium to Peacock Premium Plus, and the upgrade option
Question