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And why weren’t we notified?
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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I want the offer that new customers get of $50/month for 5 years.
I don't understand why the company would give new customers 5 year cheap plans and not offer anything close to existing customers. That is cheaper than my initial intro price which expired after 1 year! I guess my only option is to go with a worse AT&T plan for 90 days and come back? Seems like even
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Customer Service
Hi, yes my limit was higher prior to to my name change. I have a phone on the DPP now. I’ve been a customer for over a year now with no late payments or missed payments.
EQUIFAX DOES NOT CONTROL XFINITY MOBILE CREDIT LIMIT
I have spoken with Equifax 3 different times today regarding my credit limit for Xfinity Mobile. THEY DO NOT CONTROL IT! I have an xfinity mobile payment device plan and it's showing $0 available. I recently got married and while I have updated my name on my account, when I use the credit link to pu
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First they took TCM away Now it’s the Movies! channel One of my favorites We are losing access to classic movies! Unless we can afford to purchase them Meanwhile our cable bill rises every year
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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Downgrade Internet/TV to just internet.
Hi, I would like to speak someone regarding switching to stand alone internet without tv as my bills have gotten too expensive. Thank you.
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Customer Service
I'm dealing with the same things except now the 1Gig plan is $50/month for 5 YEARS for new customers. But still $110 for existing customers. This is really painful because I don't have good options for internet where I live. I'm so sick of corporati
Need to Cancel Existing Account and sign up as new customer to get better rate.
As an existing customer I am paying $100 for 1 gig internet, but I saw a deal for same internet for $60. I called customer service several time. Each time they told me the only way to get the deal is to cancel my existing service and start as a new customer. There should be a better solution for exi
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@user_58foj9 Thank you so much for reaching out about this balance and looking to bring this up to date. How did you receive notice of the balance? Was this through official Xfinity email or letter? If so, it should include a direct number which woul
Unpaid balance
My wife has an unpaid balance from an account she had in 2021. It was an unknown balance and we are trying to pay it. However we cannot get through to anyone to pay bill. When calling the customer support number we reach dead ends due to not having an account anymore. Any assistance with this?
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I agree. The Xfinity team needs to improve their problem solving skills.
Frustration
I have been an Xfinity customer since they were Pargon Cable. I have had reliable internet at my current address for 10 years. It is frustrating to call customer service for help with an on going internet issue to be told that I should switch my service to your competitor, Ziply. The AI program your
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@XfinityMatthew NO I have both yahoo & infinity as both accounts -- they are linked, when I did the transition. I just want to know where I see the switch accounts menu. and it wasn['t without major difficulties & help not available from Co
Yahoo Migration-Archive Emails and Comcast Password Question
I accepted the migration yesterday, was prompted by yahoo to select a new password, and the yahoo email worked immediately to send and receive on my apple mail, so that part went fine. what did not migrate over were my archived Comcast emails, many of which are very important so I don’t want to do a
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No ethernet Port
Hello, ai am moving into a new place and there seems to be no ethernet port. How can i hook up my wifi xfinity router without and ethernet port??
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Your Home Network
Peacock emails
I can’t get into my peacock subscription that I get through Xfinity
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Channels and Programming
I am having the same issue. Xfinity seems absolutely terrible this far. Constantly issues with customer service being useless and a total waste of time.
Tv reception is pixilated and sound cuts out
TV reception is bad. Constantly pixilated and the sound cuts out.
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Need to cancel services
Hi, I am moving to South Carolina snd I am going to need to cancel my Xfinity services, both internet and the box I use to connect to Netflix. I need complete disconnection on 9/30/2026. Please advise. Thx
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Customer Service
1 Gbps promotional rate expired - looking for retention options
Hello, My 2-year stepped promotional plan just ended this month, and my monthly bill for 1 Gigabit internet jumped from $70 to $108. I own my own equipment and unfortunately have no alternative wired providers in my building. I really like the service, but $108 a month is outside of my budget . Are
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Customer Service
Xfinity pricing issue
I just moved to a new address. Instead of creating a new account, Xfinity had me transfer my account. I was just told by xfinity that if I'd opened a new account I would have gotten promotional pricing of $50/month for gig internet. Instead I'm paying $80/month. This seems nuts. Are others experienc
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Customer Service
Greetings, @user_kuz31o! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about these device payment plan credit limit issues, and I want to ensure you’re
EQUIFAX DOES NOT CONTROL XFINITY MOBILE CREDIT LIMIT
I have spoken with Equifax 3 different times today regarding my credit limit for Xfinity Mobile. THEY DO NOT CONTROL IT! I have an xfinity mobile payment device plan and it's showing $0 available. I recently got married and while I have updated my name on my account, when I use the credit link to pu
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XfinityBillie; Yes ma'am. the only email address I have is Comcast and why would I need to give Yahoo info for email. I try my best to keep my email footprint as small as possible. Only goes where it has or I want it to.
The Truth Social email sent to me goes into the spam box every time. Why are you doing this? The Truth Social is not spam, I am actually signed up to it.
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user_qduogp, thank you for reaching out to us through Xfinity Forums. I am sorry to hear you're having trouble with your service while using a VPN. Is the VPN through your employer? Sometimes it is a matter of making a few minor changes to the VPN.&n
VPN issue
For the past month my VPN has been disconnecting and reconnecting about every 10 minutes. This only happens when I am connected to my home Xfinity WiFi.
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Are you referring to WiFi-connected devices, Ethernet-connected devices, or both ?
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Internet modem upgrade
My Internet at the house does not work great at times. I’ve had this service since 2019
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