Xfinity Community Forum

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This is a follow up to my post from about two weeks ago in which I pointed out I had contacted Xfinity with what looked like a heat related problem with equipment outside my house, and the agent tried to sell me an upgrade that almost assuredly would

user_vbtv7c

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10 hours ago

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Heat related outages = Trying to sell me more services

The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the

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U

I am not the only customer with this problem! Are you sending techs to all of our homes across the country??

user_d911bd

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10 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

Hello @user_58o5pd! Thanks for taking the time to reach out to us on our Xfinity Community Forum! I understand how concerning it is to be receiving a bill when you no longer has services with us, that would frustrate me too! This is not the experienc

XfinityMelinda

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10 hours ago

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Charged for service after I canceled

I was charged for service after my account was disconnected due to your company misrepresenting itself and the service that was suppose to be rendered. I have spoke with your company on multiple occasions and have emails but I keep receiving a bill. Every time I call I get transferred and then told

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Being charged for plan change I didn't make,given the runaround by chat agents with no solution

I got the 2 Gigabit Internet Plan on March 08, 2026, which includes a $30 discount that expires March 09, 2031 and I'm on autopay which has a $10 discount, and my total has always been $100.90, now my upcoming charges says my charges are $280.90 another chat agent says I ordered a new plan on May 10

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Hey there, jrmii! We appreciate you posting on our XFINITY Community forum. We never wish for you to go through an unpleasant email experience. Have you run into the same issue on a PC, too, or only when using your iPhone?

XfinityNatalie

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10 hours ago

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3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

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Hello there, Is it possible to have any photos uploaded at this time @user_m03ku1?

XfinityDuron

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10 hours ago

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U

Non-customer: broken green utility cover in front lawn — safety hazard

I am not an Xfinity customer, so I cannot use the normal online report form, and the 1-800-XFINITY automated system would not route me to an agent. There is a broken green underground communications-style utility cover in my front lawn marked “Charles.” The previous lid did not sit flush and was str

Question

Angie_A Thank you for taking time out of your day to bring your experience to our attention. I'd have questions too, if I agreed to a promotion and the order didn't process completely. You can always view the promotions you agree to through your onli

XfinityEmilyB

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10 hours ago

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Issues

I have been calling and speaking to serveral different emoyees about my bill and plans. In December there was a pro for the ultimate tv package for 219 a month after taxes. I filled out the consent forms. My bill never changed and i called again in January. I was told it will be changed and not to w

Question

I understand, @user_d911bd and do apologize for the inconvience this is causing you. If it does reoccur again, since the troubleshooting steps did not work our next step would be to get a technician out to your home.

XfinityRichard

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10 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

Closing old post.

XfinityMichaelC

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10 hours ago

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Removal of email sign-in message 'A better email experience is now available for you'

I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.

Question

Hey @user_1zetzx! Can you let us know if you get the message when you access your email from this link: https://connect.xfinity.com/appsuite

XfinityMichaelC

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10 hours ago

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RE: Removal of email sign-in message 'A better email experience is now available for you'

I'm having the same issue!. I keep clicking the not ready . Everytime I access wmail it keeps asking the same question. It's annoying...hiw do you remove or stop it from asking same question

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RE: Removal of email sign-in message 'A better email experience is now available for you'

I'm having the same issue!. I keep clicking the not ready . Everytime I access wmail it keeps asking the same question. It's annoying...hiw do you remove or stop it from asking same question

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Email

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https://www.xfinity.com/support/articles/activate-xfi-gateway-app

EG

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10 hours ago

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Activate my Comcast

Activate my Comcast at [Edited: "Personal Information"]

Question

@kam518 wrote; You don’t have to bridge your modem anymore. There will still be a double NAT condition if you don't.

EG

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10 hours ago

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U

Low Internet Speeds with Mesh Network

I have a newer Xfinity Gateway (modem/router) connected via ethernet to a Google Nest mesh network. The past 4+ years this has worked great, but recently my internet speeds have dropped significantly (less than 100Mbs) from my mesh network to my devices even though my internet speed from my Xfinity

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Hi there @user_iiygvh Do you have a question that I can assist with today? I'm happy to help! :-)

XfinityDemetrise

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10 hours ago

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Support

It is obvious you’ve hidden anyway for customers to actually contact you with concerns and problems. Shame on you! Do better. You want to actually put customers over your own convenience? Customer support links should be obvious on EVERY page of your website. Seriously. The only people you are helpi

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No, I prefer not to be contacted as I have wasted enough time on something that should have been fixed a month ago. If the problem happens again, I will post here and I would like a credit for one month on my bill. Maybe then you will understa

user_d911bd

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10 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

U

Charged for service after I canceled

I was charged for service after my account was disconnected due to your company misrepresenting itself and the service that was suppose to be rendered. I have spoke with your company on multiple occasions and have emails but I keep receiving a bill. Every time I call I get transferred and then told

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Billing

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Hi there. Thank you so much for reaching out on our Xfinity Community Forum about your promotion. I'll be happy to assist. Please follow the steps below to send a direct message.

XfinityDemetrise

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10 hours ago

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U

Apple Watch Promotion

Hello Xfinity Support, I need assistance with an Apple Watch promotion issue involving two devices received under the $300 off / $300 watch offer. There are two separate concerns: 1. My wife’s watch At the time of purchase, we were told she could simply pair the watch to her iPhone and choose not to

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Why peacock is no longer free?

Peacock was an added service for staying with xfinity but I can no longer log on without a fee?

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Xfinity Stream App

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You don’t have to bridge your modem anymore. You just plug in your mesh system and have Xfinity set it up for you. Both routers work together. I have a TP Link WiFi 7 Mesh Router and had speed issues and once they set it up for me, I have no speed is

kam518

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10 hours ago

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Low Internet Speeds with Mesh Network

I have a newer Xfinity Gateway (modem/router) connected via ethernet to a Google Nest mesh network. The past 4+ years this has worked great, but recently my internet speeds have dropped significantly (less than 100Mbs) from my mesh network to my devices even though my internet speed from my Xfinity

Question

Good afternoon user_e2e433. I will be happy to look into this further. Are you receiving any error codes, or error messages on the box when trying to load any streaming Apps? Here are some additional troubleshooting steps. Please let me know if this

XfinityJon

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10 hours ago

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Your Upgrades Caused X1 to Stop Working

Got a text from you guys recently stating that you were upgrading neighborhood mods and to expect service interruptions. Shortly after that, I turned my tv off one night and when I turned it on the next morning, it was stuck on the welcome screen no matter what I tried. Returned that box to the Xfin

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