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user_ikp7v5 thank you for using the Xfinity Community Forums page to reach out today. Having a promise of a refund upheld is a big deal, and we want to do what we can to ensure we honor that for you. Please send us a direct message with your
Promised refund then it went ignored
I went over my data plan and was unable to update my plan to unlimited before it billed through the website or app; I then called and the AI bot kept hanging up on me. I was then billed for the excess data and I was finally able to talk to someone overseas and was passes around to 4 people then I ea
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Hello @user_sjk77d, and thanks for reaching out on the Xfinity Community forums! I can certainly understand how frustrating that would be, especially if Xfinity Stream was working outside your home network before the update and is now prompting you
Streaming
Can't stream outside of my network from amazon firesrick after doing an xfinity update. Cleared the cache and the data and still nothing. Says I need to update location and I have on my firestick.
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some one talk to me
my tv shows no channel line up and can not look a few hrs ahead? how do i fix it
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Channels and Programming
My bank account is being billed montly even though I cancelled my account almost a year ago?
Hi, I cancelled my account (for an internet plan) about a year ago now, but I recently noticed that my checking account has been billed for the monthly fee every month since then. My online account shows no history of the bills or payments that have been taken from me in the last year, and I am unab
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Billing
Cancel Internet Under 30-Day Money-Back Guarantee
I recently signed up for Xfinity Internet but have decided not to keep the service. I am still within the 30-day money-back guarantee period and would like the service canceled effective immediately. I have already received my first bill, so please make sure all eligible charges are reversed or refu
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Customer Service
Jumping back on following phone conversation with customer service. The technician can complete set up without the app. He does however have his account set up on the website. Phew!
App unavailable on device
Hi. My ex is having his internet set up tomorrow at his house. I tried to download the app to his phone, but says it is not available for his device. What will happen at time of installation
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Screen cover
Hello, Looking for what screen protector purchased from my newest phone
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Customer Service
Menu won't load
I've reset my xfinity box. Menu shows "this channel should be available shortly" but has not for over 15 mins.
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Channels and Programming
Text messages
A few days ago, I could send and receive group text messages, now I can't.
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Sign-In and Account Management
Thanks for reaching out @user_hds7wv! To make sure we get this to the appropriate team, is your home is currently listed as non-serviceable in our system?
Move Pedestal
I need to have a technician come out to my house and move the existing Xfinity pedestal closer to my house so that they can connect interest and landline to my house. How do I schedule the appropriate technician to come out and do this?
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Thank you for reaching out to us @user_zrzbby! I know I personally would want to know why there is an extra $20.00 monthly charge on my internet bill. Our NOW TV service offers 270+ Live TV and On Demand channels plus Peacock Premium. For more inform
Manage internet bill
What is NOW? Ive been charged $20 month didn't order it. Don't even know what it is. I want off my bill
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user_csrqqg thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with making changes to your account today. Please send us a direct message with your full name and complete service address to
Help canceling service
I am switching internet providers and need to find out how to setup canceling my current xfinity service on 9/24/26.
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Concern moved here for help.
Add a 2nd home
Hi I already have an account with you, how do I add a 2nd home to my account with a different payment card? Thanks.
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Done. Don't think you'll have a solution though. No offense. Doesn't seem that anyone can figure out out
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Problemas con cobros desconocidos apesar de ya no tener los servicios de Xfinity
Hola mi nombre es Kevin hace tiempo yo cancele mis servicios con Xfinity por que surgió un problema con su página y decidí ya no seguir con ninguno de sus servicios asi que llame a atención al cliente parar dichos servicios pero parece que la persona que me atendió no lo hizo bien y ahora me a llega
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Customer Service
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
XfinityDuron
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9 hours ago
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discount
what do I need for renewing my discount with Xfinity for Internet
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