Greetings, @user_kc6436! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this missing card. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Upper right hand corner of the page where your avatar is.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hi user_8vn8oz! Thanks for visiting our Xfinity Forum! We value you as a customer and appreciate you taking the time to reach out to us for support. Please know my team is always here to help with any service needs or concerns. Based on the issue you stated in your direct message to us, we would need to continue assisting you with your billing concern there.
For future reference, please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for next time, but we look forward to further assisting you and responding to your Direct Message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.3K Messages
23 hours ago
Greetings, @user_kc6436 ! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this missing card. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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