Visitor
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1 Message
Need to direct message- New equipment is faulty.
Hi I was told I should update my modem to a new piece of equipment, so I carried that out per Xfinity's advice and the new modem is only giving me speeds about 1/5 of what the old piece was. I've done all the basic trouble shooting that I can and I need it replaced or a tech to come out. I have no intention of paying for any service fees however as the old piece was working just fine. Please allow me to direct message so I can get this sorted out. Thanks.
XfinityMarshante
Official Employee
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256 Messages
15 hours ago
Hello @user_ak0skj, Thank you for taking the time to leave a post. Sorry to hear that you are having issues with your speed since swapping your equipment. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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