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user_j3uuqt
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Visitor

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1 Message

Friday, July 18th, 2025 5:22 PM

I need to discuss billing and my plan with customer service!

Hi, I need to discuss billing and my plan with customer service. With a live human. I've called 1-800-XFINITY several times and this has only lead to a dead end. The live chat just sends me in loops and doesn't get me to a human being I can talk to. 

Are there still people working at Comcast? Can I please talk to someone and get some help?

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1 hour ago

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XfinityDena

Official Employee

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3.9K Messages

5 months ago

Please send me a Direct Message with your name and service address so that I can fully dive into your billing and plan with you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! @user_j3uuqt  

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_267yo4

Visitor

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1 Message

Need to chat with someone to change my existing g plan.[Edited: "Personal Information"]

(edited)

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2 hours ago

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XfinityJanelle

Official Employee

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1.9K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 hour ago

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